Extracted text (via pymupdf)
3696 characters
Office of Innovation and Efficiency January 15, 2026 Ian Linssen, Assistant to City Manager Evan Allred, Chief Data Officer Michelle Trejo, Performance Administrator 1 Office of Innovation and Efficiency The Office of Innovation and Efficiency exists to guide and advise the City and its departments through the strategic use of data and performance management to achieve their public purpose and make informed decisions that drive continuous improvement for efficient and effective delivery of City services. 2 Efficiency and Effectiveness Efficient producing the intended community outcomes with minimal waste, delay, or rework. Effective delivering the right service, at the right time, at the right quality, using the right level of resources. Our goal is to take it even one step further and that is moving towards Sustainable Efficiency. 3 The Why 4 Office of Innovation & Efficiency Services Offered MANAGING WITH DATA BUSINESS SOLUTIONS PERFORMANCE REPORTING DATA GOVERNANCE CAPACITY DEVELOPMENT STORYTELLING 5 The What Using timely, reliable data to understand what’s happening and guide decisions, resources, and improvements toward intended outcomes. Tools, systems and workflows that solve business needs and improve daily operations. Clear, decision-ready updates on outcome progress, risks, and accountability. BUSINESS SOLUTIONS MANAGING WITH DATA PERFORMANCE REPORTING 6 The What Building organization-wide knowledge to use data, tools, and performance information in everyday decisions. Strategic communication that combines data, context, and narrative to explain what we’re doing, why it matters, and the outcomes achieved. Policies and procedures that manage city data as an asset—ensuring it’s timely, high-quality, and appropriately accessible. DATA GOVERNANCE CAPACITY DEVELOPMENT STORYTELLING 7 The How- PerformancePlus 8 The How- PerformancePlus Systematic approach ensuring alignment with the council priorities in the stewardship of city resources in constant commitment to continuous improvement, innovation, efficiency and effectiveness. 9 The How- PerformancePlus 10 The How- Outcome-based KPIs 11 The How- Data Informed Decision Making Through a collaborative partnership with OIE, departments: • Define outcomes aligned with citywide priorities • Focus efforts on the outcomes that matter most • Establish meaningful KPIs and leading (driving) metrics 12 Data Informed Evidence 13 The How- Data Informed Decision Making Interconnected priorities across the organization that help identify, pilot, and scale process, workflow, and system improvements. Elevating data-informed decision-making: moving from situational uses to consistent expectation and organizational standard. 14 Examples: Department Collaborative Efficiencies Building Permit Review Process Police Hiring Capital Improvement Process Economic Development Urban Transformation Police Fleet and Solid Waste Workforce Readiness Quality Indexing Collaborative Measures Managing with Data Specialty Licensing and Permits Water & Energy Resources Prediction Models (Code Compliance, Water Mains, Pedestrian-Related Fatalities / Injuries) 15 Examples: Threading Threading is the practice of intentionally identifying and connecting related needs, processes, and opportunities across departments to reveal where work intersects, overlaps, or depends on one another—enabling coordinated process improvements and shared efficiency gains. It makes visible how departmental challenges are not isolated, but part of system-wide workflows and value chains, allowing the organization to address root causes rather than symptoms. 16 17