MARS PCR05 BOS 111620.PPTX

Maricopa County — Informal (2020-11-16)

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Maricopa 
Assessment
Replacement
System
Eddie Cook
Maricopa County Assessor

Goal:
To fairly and equitably value land and property according to the 
Constitution of the State of Arizona and Arizona Revised Statutes

MARS 
Core Team
Lesley Kratz
Assessor Project Sponsor
Mark Kramer
Chief Technology Officer
Catherine Campanaro 
Project Manager
Tara Rowland 
Training Project Manager
Stephen Hamman 
Technical Lead
Tim Holland 
Functional Lead
Kimberly Jasken 
Testing Lead
Carey Jones 
Change Management Lead
Kimberly Seiter 
Appraisal Specialist/Testing Support
Peter Devine 
Appraisal Subject Matter Expert
Tonya Pearson 
Testing Support
Nichole Patrick 
Training Support

Strategic 
Partners
Raj Sandhu, Randi Lees
ESRI-Canada
Jeff Tompkins
Accent Technologies
Ed Winfield, Michael Miller
MC OET
Cindy Goelz, Mayra Hourigan
MC Budget
Debbie Lukens
MC Treasurer

Overview
v Appointment to role as Maricopa County Assessor
v Project Change Request (PCR) 04 
v Projected a February 2021 “go live” date
v Assessment and evaluation of MARS effort
v Gap analysis
v Quality review
v Software demos from other vendors
v Viability assessment of ESRI-Canada
v Recommendation

Gap Analysis 
Key 
Observations
STRENGTHS
CHALLENGES
Quality development and technology 
foundation
Essential functionality not be included in Go 
Live product
Detailed documentation
Lack of global vision, oversight, and long-
range scheduling; planning and analysis 
activities accomplished “Just In Time” 
Dedicated project team with tremendous 
industry expertise
Project team isolated from business 
operations; specific functional areas 
underrepresented
New system designed for Arizona statutory 
requirements and Maricopa County specific 
processes
Existing system built in 1992 last upgraded 
in 2009 to Oracle 6i; no longer supportable

Managing the 
Risks
CURRENT
STATE
DESIRED
STATE
RESOLUTION

Process 
Improvement
Drivers
§Assignment of key personnel
§ MC Project Manager: Catherine Campanaro 
§ On temporary assignment from MC OET
§ ESRI-C Project Manager: Randi Lees 
§ Frees Raj Sandhu as industry expert
§ Lesley Kratz as project sponsor
§ Mark Kramer as Chief Technology Officer
§ Tara Rowland & Nichole Patrick – training
§ Tonya Pearson - testing

Process 
Improvement
Drivers
§OET as strategic partner
§Engagement of business units 
§Established mutual expectations/accountability and 
built trust amongst stakeholders
§Existing Oracle 6i system upgrades for seamless 
transition and records retention

Resolutions through PCR 05
Essential functionality 
included 
Single Go Live date of 
February 2022 reflects time 
required to develop, test, 
and deploy essential 
functionality
Retainage structured to 
reinforce vendor 
performance
Clear definition of support 
terms post Go Live

Recommendation
Approve PCR 05 with ESRI-Canada and associated 
budget adjustments
• Establishes single Go Live date of February 2022
• Total project increase $3,984,198:
•
Increase project contract amount by $1,530,101
•
Allocation of Assessor staff and contractors for additional 
year: $1,962,904
•
Contingency and other professional services: $491,195
• Azure Cloud costs and future subscription services 
defined by year in attached schedules

Questions / Discussion

Thank you
Eddie Cook
Maricopa County Assessor