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Christopher J Tafoya 1789 W Jefferson St Phoenix, AZ 85007 520-330-0446 HIGHLIGHTS OF QUALIFICATIONS • Strategic Leadership and development of diverse team • Extensive knowledge with the ability to interpret, state and federal laws, regulations, policies, TEGLS, relating to public employment, and administrative processes. • Vast working experience in Workforce Investment Opportunity Act (WIOA) ARIZONA@WORK Workforce Delivery System, Wagner Peyser, Disabled Veterans Outreach Program (DVOP) Local Veterans Employment Program (LVER) (DOL VETS) • Over 10 years of Leadership experience on all levels to include front line, middle management and executive leadership. • Military Veteran Work Experience: AZ DES, Division of Employment and Rehabilitation Services, 1789 W Jefferson st Phoenix, AZ; M/Y 6/18 – Present Title: Deputy Administrator -Lead, developed, coached, and mentored a team of Regional Program Managers. Established unique leadership techniques to excel statewide performance, directed and guided employment activity’s. Coordinated effective work-flow, maintained efficient lines of communication and set standards, clear set goals for each office. -Implemented strategic partnership objectives in multiple Workforce Development areas with core WIOA partner’s, community members, and stakeholders. Representing the ARIZONA@WORK workforce delivery system. -Quality control skill set, ability to streamline reporting structure by developing a merged reporting process and templets to incorporating DVOP program in RAA. Facilitated an easy transition to existing guidelines, ensuring program meet all state and federal requirements with business data. AZ DES, Division of Employment and Rehabilitation Services, Reemployment Assistance Administration (RAA) 316 w Ft Lowell, Tucson, AZ; M/Y 12/16 – Present Title: Workforce Regional Programs Manager, Region IV -Serving as Programs Manager for 2017, each quarter set individual office goals and regional goals. Ability to lead team to accomplish set goals and maintain growth while consistently raising goals each quarter maintaining a 15-20% on average. -Extensive Knowledge and participated in the development of RAA program objectives and procedures, to include annual improvement priority’s. State of Arizona Department of Economic Security 301 Pine St Kingman, AZ; M/Y 06/15 – 12/16 Title: Local Veterans Employment Representative (LVER) -Developed strategies in Mohave County to increase hiring opportunity for veterans by targeting and engaging employers with high turnover rates increase the employer retention rates. -Supervises Veterans workforce staff focus on creating an environment of learning, performance, initiative, and motivation. -Developed and implementing a state wide initiative to provide Veterans Employment Services to Veterans in Treatment Courts by outreaching and providing a set employment outline and process for Veterans Treatment Court. Military Personal Service Corporation(MPSC). 6066 Leesburg Pike # 900 Baileys Crossroads, VA M/Y 09/13 - 09/14 Title: Family Readiness Support Assistant (FRSA) -Worked with all levels of military command to recognize and spots trends with in the units such as unemployment, financial, experience with working with policy makers and executive management teams. -Developed and facilitated workshops for service members and veterans. -Coordinated and networked with outside agencies and local community provides to coordinate training and targeted resources to combat trends with in units. Bank of America 4201 S Central ave Phoenix, AZ M/Y 06/12 - 05/13 Title: Customer Marketing Operations -Received a 95% customer service rating for quarterly reporting through customer service surveys. Pro Tec Mobile Communications 1641 N Pinal Ave Casa Grande, AZ M/Y 08/10 -01/12 Title: Marketing Manager/Public Relations -Worked as Public Relations Manager handled all communications with local community and customers managed social media and all online communication. US Army 175 Sutton street, Schofield Barracks, HI M/Y 12/04 - 10/09 Title: Heavy Equipment Operator -Developed the standard operating procedures and trained evaluated 30 plus personal. Achieve a 100% success rate with personal comprised 30-day training program into 14-day program -Two combat deployment served as section leader experience with problem solving complex issues in high intensity situation with solders while deployed. -Maintained and accounted for over 700,000 dollars of equipment with zero loss for over three years. -Served as a section leader for two years in U.S Army responsible for welfare, training and success of assigned soldiers.