220009-CONTRACT-CHICANOS POR LA CAUSA.PDF
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CONTRACT SMALL BUSINESS RESILIENCE PROGRAM 220009-RFP This contract is entered into this 15th day of September, 2021 by and between Maricopa County (“County”), a political subdivision of the State of Arizona, and Chicanos Por La Causa, an Arizona corporation (“Contractor”) for the purchase of services for the Maricopa County small business resilience program. 1.0 CONTRACT TERM 1.1 This contract is for a term of 1 year, beginning on the 15th day of September 2021 and ending the 31st of August, 2022. 2.0 OPTION TO RENEW The County may, at its option and with the concurrence of the Contractor, renew the term of this contract up to a maximum of 4 additional year(s), (or at the County’s sole discretion, extend the contract on a month-to-month basis for a maximum of six months after expiration). The Contractor shall be notified in writing by the Office of Procurement Services of the County’s intention to renew the contract term at least 60 calendar days prior to the expiration of the original contract term. 3.0 CONTRACT COMPLETION In preparation for contract completion, the Contractor shall make all reasonable efforts for an orderly transition of its duties and responsibilities to another provider and/or to the County. This may include, but is not limited to, preparation of a transition plan and cooperation with the County or other providers in the transition. The transition includes the transfer of all records and other data in the possession, custody, or control of the Contractor that are required to be provided to the County either by the terms of this agreement or as a matter of law. The provisions of this clause shall survive the expiration or termination of this agreement. 4.0 PRICE ADJUSTMENTS Any requests for reasonable price adjustments must be submitted 60 calendar days prior to contract expiration. Requests for adjustment in cost of labor and/or materials must be supported by appropriate documentation. The reasonableness of the request will be determined by comparing the request with the Consumer Price Index or by performing a market survey. If County agrees to the adjusted price terms, County shall issue written approval of the change and provide an updated version of the contract. The new change shall not be in effect until the date stipulated on the updated version of the contract. 5.0 PAYMENTS 5.1 As consideration for performance of the duties described herein, County shall pay Contractor the sum(s) stated in Exhibit D – Pricing Sheet. 5.2 Payment shall be made upon the County’s receipt of a properly completed invoice. SERIAL 220009-RFP 5.3 INVOICES 5.3.1 The Contractor shall submit one legible copy of their detailed invoice before payment(s) will be made. Incomplete invoices will not be processed. At a minimum, the invoice must provide the following information: • Company name, address, and contact information • County bill-to name and contact information • Contract serial number • County purchase order number • Project name and/or number • Invoice number and date • Payment terms • Date of service or delivery • Quantity • Contract item number(s) • Arrival and completion time • Description of purchase (product or services) • Pricing per unit of purchase • Extended price • Freight (if applicable) • Mileage with rate (if applicable) • Total amount due 5.3.2 Labor, services, and maintenance must be billed as a separate line item. 5.3.3 Problems regarding billing or invoicing shall be directed to the department as listed on the purchase order. 5.3.4 Payment shall only be made to the Contractor by Accounts Payable through the Maricopa County Vendor Express Payment Program. This is an electronic funds transfer (EFT) process. After contract award, the Contractor shall complete the Vendor Registration Form accessible from the County Department of Finance Vendor Registration Web Site https://www.maricopa.gov/5169/Vendor- Information. 5.3.5 Discounts offered in the contract shall be calculated based on the date a properly completed invoice is received by the County. 5.3.6 EFT payments to the routing and account numbers designated by the Contractor shall include the details on the specific invoices that the payment covers. The Contractor is required to discuss remittance delivery capabilities with their designated financial institution for access to those details. 5.4 APPLICABLE TAXES 5.4.1 It is the responsibility of the Contractor to determine any and all applicable taxes and include those taxes in their proposal. The legal liability to remit the tax is on the entity conducting business in Arizona. Tax is not a determining factor in contract award. 5.4.2 The County will look at the price or offer submitted and will not deduct, add, or alter pricing based on speculation or application of any taxes, nor will the County provide Contractor any advice or guidance regarding taxes. If you have questions regarding your tax liability, seek advice from a tax professional prior to submitting your bid. You may also find information at https://www.azdor.gov/Business.aspx. Once your bid is submitted, the offer is valid for the time specified in this solicitation, regardless of mistake or omission of tax liability. If the County finds overpayment of a project due to tax consideration that was not due, the Contractor will be liable SERIAL 220009-RFP to the County for that amount, and by contracting with the County agrees to remit any overpayments back to the County for miscalculations on taxes included in a bid price. 5.4.3 Tax Indemnification: Contractor and all subcontractors shall pay all Federal, State, and local taxes applicable to their operation and any persons employed by the Contractor. Contractor shall, and require all subcontractors to, hold Maricopa County harmless from any responsibility for taxes, damages, and interest, if applicable, contributions required under Federal and/or State and local laws and regulations, and any other costs including: transaction privilege taxes, unemployment compensation insurance, Social Security, and workers’ compensation. Contractor may be required to establish, to the satisfaction of County, that any and all fees and taxes due to the City or the State of Arizona for any license or transaction privilege taxes, use taxes, or similar excise taxes are currently paid (except for matters under legal protest). 6.0 AVAILABILITY OF FUNDS 6.1 The provisions of this contract relating to payment for services shall become effective when funds assigned for the purpose of compensating the Contractor as herein provided are actually available to County for disbursement. The County shall be the sole judge and authority in determining the availability of funds under this contract. County shall keep the Contractor fully informed as to the availability of funds. 6.2 If any action is taken by, any State agency, Federal department, or any other agency or instrumentality to suspend, decrease, or terminate its fiscal obligations under, or in connection with, this contract, County may amend, suspend, decrease, or terminate its obligations under, or in connection with, this contract. In the event of termination, County shall be liable for payment only for services rendered prior to the effective date of the termination, provided that such services are performed in accordance with the provisions of this contract. County shall give written notice of the effective date of any suspension, amendment, or termination under this section, at least 10 days in advance. 7.0 STRATEGIC ALLIANCE for VOLUME EXPENDITURES (SAVE) The County is a member of the SAVE cooperative purchasing group. SAVE includes the State of Arizona, many Phoenix metropolitan area municipalities, and many K-12 unified school districts. Under the SAVE Cooperative Purchasing Agreement, and with the concurrence of the successful respondent under this solicitation, a member of SAVE may access a contract resulting from a solicitation issued by the County. If contractor does not want to grant such access to a member of SAVE, state so in contractor’s bid. In the absence of a statement to the contrary, the County will assume that contractor does wish to grant access to any contract that may result from this bid. The County assumes no responsibility for any purchases by using entities. 8.0 INTERGOVERNMENTAL COOPERATIVE PURCHASING AGREEMENTS (ICPAs) County currently holds ICPAs with numerous governmental entities. These agreements allow those entities, with the approval of the Contractor, to purchase their requirements under the terms and conditions of the County contract. It is the responsibility of the non-County government entity to perform its own due diligence on the acceptability of the contract under its applicable procurement rules, processes, and procedures. Certain governmental agencies may not require an ICPA and may utilize this contract if it meets their individual requirements. Other governmental agencies may enter into a separate Statement of Work with the Contractor to meet their own requirements. The County is not a party to any uses of this contract by other governmental entities. 9.0 DUTIES 9.1 The Contractor shall perform all duties stated in Exhibit B – Scope of Work, or as otherwise directed in writing by the procurement officer. SERIAL 220009-RFP 10.0 TERMS AND CONDITIONS 10.1 INDEMNIFICATION 10.1.1 To the fullest extent permitted by law, and to the extent that claims, damages, losses, or expenses are not covered and paid by insurance purchased by the contractor, the contractor shall defend, indemnify, and hold harmless the County (as Owner), its agents, representatives, officers, directors, officials, and employees from and against all claims, damages, losses, and expenses (including, but not limited to attorneys' fees, court costs, expert witness fees, and the costs and attorneys' fees for appellate proceedings) arising out of, or alleged to have resulted from, the negligent acts, errors, omissions, or mistakes relating to the performance of this contract. 10.1.2 Contractor's duty to defend, indemnify, and hold harmless the County, its agents, representatives, officers, directors, officials, and employees shall arise in connection with any claim, damage, loss, or expense that is attributable to bodily injury, sickness, disease, death, or injury to, impairment of, or destruction of tangible property, including loss of use resulting therefrom, caused by negligent acts, errors, omissions, or mistakes in the performance of this contract, but only to the extent caused by the negligent acts or omissions of the contractor, a subcontractor, anyone directly or indirectly employed by them, or anyone for whose acts they may be liable, regardless of whether or not such claim, damage, loss, or expense is caused in part by a party indemnified hereunder. 10.1.3 The amount and type of insurance coverage requirements set forth herein will in no way be construed as limiting the scope of the indemnity in this section. 10.1.4 The scope of this indemnification does not extend to the sole negligence of County. 10.2 INFRINGEMENT DEFENSE AND INDEMNIFICATION 10.2.1 Definitions For purposes of this section: 10.2.1.1 “Claim” means any cause of action in a third-party action, suit, or proceeding against County alleging that Contractor software, or its upgrades, modifications, or revisions, as of its delivery date under this agreement, infringes a valid U.S. patent, copyright, or trademark. 10.2.1.2 “Participate and Share in the Costs” means Contractor will assist the County in the defense of the Claim, to the extent agreed to by the parties, except that Contractor shall be solely responsible for any and all costs adjudged in a successful Claim against the County. 10.2.1.3 “Third-Party Products” means any products made by a party other than Contractor, and may include, without limitation, products ordered by County from third parties. However, components of Contractor branded products are not Third-Party Products if they are both: 10.2.1.3.1 embedded in Third-Party Products (i.e., not recognizable as standalone items); and 10.2.1.3.2 not identified as separate items on Contractor’s price list, quotes, order specifications forms, or documentation. SERIAL 220009-RFP 10.2.2 Defense and Indemnity Contractor shall defend, and Participate and Share in the Cost, in the full defense of the County against any Claim, and will indemnify and hold harmless the County, as provided for in this section, for any judgments, settlements, and court awarded attorney’s fees resulting from a Claim where the claimant is adjudged the successful party in the Claim. Contractor’s obligations under this section are conditioned on the following: 10.2.2.1 County promptly notifies Contractor of the Claim, in writing, upon being made aware of the Claim; 10.2.2.2 County gives Contractor lead authority control of the defense and (if applicable) settlement of the Claim, provided that County’s legal counsel may participate in such defense and settlement, at County’s expense; and 10.2.2.3 County provides all information and assistance reasonably requested by Contractor to handle the defense or settlement of the Claim. 10.2.3 Remedial Measures If software becomes, or Contractor reasonably believes use of software may become, the subject of a Claim, Contractor may, at its own expense and option: 10.2.3.1 procure for County the right to continue use of the product; 10.2.3.2 replace or modify the software; or 10.2.3.3 to the extent that neither are deemed commercially practicable, refund to County a pro-rated portion of the applicable fees for software based on a linear depreciation monthly over a 10-year useful life, in which case County will cease all use of software and return it to Contractor. 10.2.4 Exceptions Contractor will have no defense or indemnity obligation for any Claim based on: 10.2.4.1 modifications by someone other than Contractor; 10.2.4.2 software has been modified by Contractor in accordance with County- provided specifications or instructions; 10.2.4.3 use or combination by the County of software with Third-Party Products, open source, or freeware technology; 10.2.4.4 Third-Party Products, open source, or freeware technology; 10.2.4.5 a product that is used or located by County in a country other than the country in which or for which it was supplied by Contractor; 10.2.4.6 possession or use of a product after Contractor has informed County of modifications or changes required to avoid such Claim and offered to implement those modifications or changes, if such Claim would have been avoided by implementation of Contractor's suggestions and to the extent County did not provide Contractor with a reasonable opportunity to implement Contractor's suggestions; or 10.2.4.7 the amount of revenue or profits earned, or other value obtained by the use of products, or the amount of use of the products. SERIAL 220009-RFP 10.2.5 The foregoing states Contractor’s entire liability, and County’s sole and exclusive remedy, except as provided by law or equity, with respect to any infringement or misappropriation of any intellectual property rights of another party. 10.3 INSURANCE 10.3.1 Contractor, at Contractor’s own expense, shall purchase and maintain, at a minimum, the herein stipulated insurance from a company or companies duly licensed by the State of Arizona and possessing an AM Best, Inc. category rating of B++. In lieu of State of Arizona licensing, the stipulated insurance may be purchased from a company or companies, which are authorized to do business in the State of Arizona, provided that said insurance companies meet the approval of County. The form of any insurance policies and forms must be acceptable to County. 10.3.2 All insurance required herein shall be maintained in full force and effect until all work or service required to be performed under the terms of the contract is satisfactorily completed and formally accepted. Failure to do so may, at the sole discretion of County, constitute a material breach of this contract. 10.3.3 In the event that the insurance required is written on a claims-made basis, Contractor warrants that any retroactive date under the policy shall precede the effective date of this contract and either continuous coverage will be maintained, or an extended discovery period will be exercised for a period of two years beginning at the time work under this contract is completed. 10.3.4 Contractor’s insurance shall be primary insurance as respects County, and any insurance or self-insurance maintained by County shall not contribute to it. 10.3.5 Any failure to comply with the claim reporting provisions of the insurance policies or any breach of an insurance policy warranty shall not affect the County’s right to coverage afforded under the insurance policies. 10.3.6 The insurance policies may provide coverage that contains deductibles or self- insured retentions. Such deductible and/or self-insured retentions shall not be applicable with respect to the coverage provided to County under such policies. Contractor shall be solely responsible for the deductible and/or self-insured retention and County, at its option, may require Contractor to secure payment of such deductibles or self-insured retentions by a surety bond or an irrevocable and unconditional letter of credit. 10.3.7 The insurance policies required by this contract, except Workers’ Compensation and Errors and Omissions, shall name County, its agents, representatives, officers, directors, officials, and employees as additional insureds. 10.3.8 The policies required hereunder, except Workers’ Compensation and Errors and Omissions, shall contain a waiver of transfer of rights of recovery (subrogation) against County, its agents, representatives, officers, directors, officials, and employees for any claims arising out of Contractor’s work or service. 10.3.9 If available, the insurance policies required by this contract may be combined with Commercial Umbrella Insurance policies to meet the minimum limit requirements. If a Commercial Umbrella insurance policy is utilized to meet insurance requirements, the Certificate of Insurance shall indicate which lines the Commercial Umbrella Insurance covers. 10.3.9.1 Commercial General Liability SERIAL 220009-RFP Commercial General Liability (CGL) insurance and, if necessary, Commercial Umbrella insurance with a limit of not less than $2,000,000 for each occurrence, $4,000,000 Products/Completed Operations Aggregate, and $4,000,000 General Aggregate Limit. The policy shall include coverage for premises liability, bodily injury, broad form property damage, personal injury, products and completed operations and blanket contractual coverage, and shall not contain any provisions which would serve to limit third party action over claims. There shall be no endorsement or modifications of the CGL limiting the scope of coverage for liability arising from explosion, collapse, or underground property damage. 10.3.9.2 Errors and Omissions/Professional Liability Insurance Contractor shall maintain Professional Liability insurance which will provide coverage for any and all acts arising out of the work or services performed by the contractor under the terms of this contract, with a limit of not less than $1,000,000 for each claim, and $2,000,000 for aggregate claims. 10.3.9.3 Crime Contractor shall maintain Commercial Crime Liability Insurance with a limit of not less than $1,000,000 for each occurrence. The policy shall include, but not be limited to, coverage for employee dishonesty, fraud, theft, or embezzlement. 10.3.9.4 Cyber, Network Security, and Privacy Liability Cyber, Network Security and Privacy Liability Insurance with a limit of not less than $5,000,000 per occurrence. The policy shall include, but not be limited to; coverage for all directors, officers, agents and employees of the Contractor, losses with respect to network risks (such as data breaches, unauthorized access or use, and ID theft of data), invasion of privacy (regardless of the type of media involved in the loss of private information), crisis management, identity theft response costs, breach notification costs, credit remediation, and credit monitoring, defense, and claims expenses, regulatory defense costs plus fines and penalties, cyber extortion, electronic data restoration expenses (data asset protection), network business interruption, computer fraud coverage, funds transfer loss, third-party fidelity, theft, no requirement for arrest and conviction, and loss outside the premises of the named insured. 10.3.10 Certificates of Insurance 10.3.10.1 Prior to contract award, Contractor shall furnish the County with valid and complete Certificates of Insurance, or formal endorsements as required by the contract in the form provided by the County, issued by Contractor’s insurer(s), as evidence that policies providing the required coverage, conditions and limits required by this contract are in full force and effect. Such certificates shall identify this contract number and title. 10.3.10.2 In the event any insurance policy(ies) required by this contract is (are) written on a claims-made basis, coverage shall extend for two years past completion and acceptance of Contractor’s work or services and as evidenced by annual certificates of insurance. SERIAL 220009-RFP 10.3.10.3 If a policy does expire during the life of the Contract, a renewal certificate must be sent to County 15 calendar days prior to the expiration date. 10.3.11 Cancellation and Expiration Notice Applicable to all insurance policies required within the insurance requirements of this contract, Contractor’s insurance shall not be permitted to expire, be suspended, be canceled, or be materially changed for any reason without 30 days prior written notice to Maricopa County. Contractor must provide to Maricopa County, within two business days of receipt, if they receive notice of a policy that has been or will be suspended, canceled, materially changed for any reason, has expired, or will be expiring. Such notice shall be sent directly to Maricopa County Office of Procurement Services and shall be mailed, or hand delivered to 160 S. 4th Avenue, Phoenix, AZ 85003, or emailed to the procurement officer noted in the solicitation. 10.4 FORCE MAJEURE 10.4.1 Neither party shall be liable for failure of performance, nor incur any liability to the other party on account of any loss or damage resulting from any delay or failure to perform all or any part of this contract, if such delay or failure is caused by events, occurrences, or causes beyond the reasonable control and without negligence of the parties. Such events, occurrences, or causes include, but are not limited to, acts of God/nature (including fire, flood, earthquake, storm, hurricane, or other natural disaster), war, invasion, act of foreign enemies, hostilities (whether war is declared or not), civil war, riots, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalization, government sanction, lockout, blockage, embargo, labor dispute, strike, and interruption or failure of electricity or telecommunication service, and pandemic. 10.4.2 Each party, as applicable, shall give the other party notice of its inability to perform and particulars in reasonable detail of the cause of the inability. Each party must use best efforts to remedy the situation and remove, as soon as practicable, the cause of its inability to perform or comply. 10.4.3 The party asserting Force Majeure as a cause for non-performance shall have the burden of proving that reasonable steps were taken to minimize delay or damages caused by foreseeable events, that all non-excused obligations were substantially fulfilled, and that the other party was timely notified of the likelihood or actual occurrence which would justify such an assertion, so that other prudent precautions could be contemplated. 10.5 ORDERING AUTHORITY Any request for purchase shall be accompanied by a valid purchase order issued by a County department or directed by a Certified Agency Procurement Aid (CAPA) with a purchase card for payment. 10.6 PROCUREMENT CARD ORDERING CAPABILITY County may opt to use a procurement card (Visa or Master Card) to make payment for orders under this contract. SERIAL 220009-RFP 10.7 NO MINIMUM OR MAXIMUM PURCHASE OBLIGATION This contract does not guarantee any minimum or maximum purchases will be made. Orders will only be placed under this contract when the County identifies a need and proper authorization and documentation have been approved. 10.8 PURCHASE ORDERS 10.8.1 County reserves the right to cancel purchase orders within a reasonable period of time after issuance. Should a purchase order be canceled, the County agrees to reimburse the Contractor for actual and documentable costs incurred by the Contractor in response to the purchase order. The County will not reimburse the Contractor for any costs incurred after receipt of County notice of cancellation, or for lost profits, or for shipment of product prior to issuance of purchase order. 10.8.2 Contractor agrees to accept verbal notification of cancellation of purchase orders from the County procurement officer with written notification to follow. Contractor specifically acknowledges to be bound by this cancellation policy. 10.9 BACKGROUND CHECK Respondents may be required to pass multiple background checks (e.g. Sheriff’s Office, County Attorney's Office, Courts, as well as Maricopa County general government) to determine if the respondent is acceptable to do business with the County. This applies to, but is not limited to, the company, subcontractors, and employees, and the failure to pass these checks shall deem the respondent non-responsible. 10.10 SUSPENSION OF WORK The procurement officer may order the Contractor, in writing, to suspend, delay, or interrupt all or any part of the work of this contract for the period of time that the procurement officer determines appropriate for the convenience of the County. No adjustment shall be made under this clause for any suspension, delay, or interruption to the extent that performance would have been so suspended, delayed, or interrupted by any other cause, including the fault or negligence of the Contractor. No request for adjustment under this clause shall be granted unless the claim, in an amount stated, is asserted in writing as soon as practicable after the termination of the suspension, delay, or interruption, but not later than the date of final payment under the contract. 10.11 STOP WORK ORDER 10.11.1 The procurement officer may, at any time, by written order to the Contractor, require the Contractor to stop all, or any part, of the work called for by this contract for a period of 90 calendar days after the order is delivered to the Contractor, and for any further period to which the parties may agree. The order shall be specifically identified as a stop work order issued under this clause. Upon receipt of the order, the Contractor shall immediately comply with its terms and take all reasonable steps to minimize the incurrence of costs allocable to the work covered by the order during the period of work stoppage. Within a period of 90 calendar days after a stop work order is delivered to the Contractor, or within any extension of that period to which the parties shall have agreed, the procurement officer shall either: 10.11.1.1 cancel the stop work order; or 10.11.1.2 terminate the work covered by the order as provided in the Termination for Default or the Termination for Convenience clause of this contract. SERIAL 220009-RFP 10.11.1.3 The procurement officer may make an equitable adjustment in the delivery schedule and/or contract price, and the contract shall be modified, in writing, accordingly, if the Contractor demonstrates that the stop work order resulted in an increase in costs to the Contractor 10.12 TERMINATION FOR CONVENIENCE Maricopa County may terminate the resultant contract for convenience by providing 60 calendar days advance notice to the Contractor. 10.13 TERMINATION FOR DEFAULT 10.13.1 The County may, by written Notice of Default to the Contractor, terminate this contract in whole or in part if the Contractor fails to: 10.13.1.1 deliver the supplies or to perform the services within the time specified in this contract or any extension; 10.13.1.2 make progress, so as to endanger performance of this contract; or 10.13.1.3 perform any of the other provisions of this contract. 10.13.2 The County’s right to terminate this contract under these subparagraphs may be exercised if the Contractor does not cure such failure within 10 business days (or more if authorized in writing by the County) after receipt of a Notice to Cure from the procurement officer specifying the failure. 10.14 PERFORMANCE It shall be the Contractor’s responsibility to meet the proposed performance requirements. Maricopa County reserves the right to obtain services on the open market in the event the Contractor fails to perform, and any price differential will be charged against the Contractor. 10.15 CONTRACTOR EMPLOYEE MANAGEMENT 10.15.1 Contractor shall endeavor to maintain the personnel proposed in their proposal throughout the performance of this contract. 10.15.2 If Contractor personnel’s employment status changes, Contractor shall provide County a list of proposed replacements with equivalent or greater experience. 10.15.3 Under no circumstances shall the implementation schedule to be impacted by a personnel change on the part of the Contractor. 10.15.4 Contractor shall not reassign any key personnel identified in their proposal without the express consent of the County. 10.15.5 County reserves the right to immediately remove from its premises any Contractor personnel it determines to be a risk to County operations. 10.15.6 County reserves the right to request the replacement of any Contractor personnel at any time, for any reason. SERIAL 220009-RFP 10.16 INSPECTION OF SERVICES 10.16.1 The Contractor shall provide and maintain an inspection system acceptable to County covering the services under this contract. Complete records of all inspection work performed by the Contractor shall be maintained and made available to County during contract performance and for as long afterwards as the contract requires. 10.16.2 County has the right to inspect and test all services called for by the contract, to the extent practicable at all times and places during the term of the contract. County shall perform inspections and tests in a manner that will not unduly delay the work. 10.16.3 If any of the services do not conform to contract requirements, County may require the Contractor to perform the services again in conformity with contract requirements, at no cost to the County. When the defects in services cannot be corrected by re-performance, County may: 10.16.3.1 require the Contractor to take necessary action to ensure that future performance conforms to contract requirements; and 10.16.3.2 reduce the contract price to reflect the reduced value of the services performed. 10.16.4 If the Contractor fails to promptly perform the services again or to take the necessary action to ensure future performance in conformity with contract requirements, County may: 10.16.4.1 by contract or otherwise, perform the services and charge to the Contractor, through direct billing or through payment reduction, any cost incurred by County that is directly related to the performance of such service; or 10.16.4.2 terminate the contract for default. 10.17 USAGE REPORT The Contractor shall furnish the County a usage report, upon request, delineating the acquisition activity governed by the contract. The format of the report shall be approved by the County and shall disclose the quantity and dollar value of each contract item by individual unit of measure. 10.18 STATUTORY RIGHT OF CANCELLATION FOR CONFLICT OF INTEREST Notice is given that, pursuant to A.R.S. § 38-511, the County may cancel any contract without penalty or further obligation within three years after execution of the contract, if any person significantly involved in initiating, negotiating, securing, drafting, or creating the contract on behalf of the County is at any time, while the contract or any extension of the contract is in effect, an employee or agent of any other party to the contract in any capacity or consultant to any other party of the contract with respect to the subject matter of the contract. Additionally, pursuant to A.R.S. § 38-511, the County may recoup any fee or commission paid or due to any person significantly involved in initiating, negotiating, securing, drafting, or creating the contract on behalf of the County from any other party to the contract arising as the result of the contract. SERIAL 220009-RFP 10.19 OFFSET FOR DAMAGES In addition to all other remedies at Law or Equity, the County may offset from any money due to the Contractor any amounts Contractor owes to the County for damages resulting from breach or deficiencies in performance of the contract. 10.20 SUBCONTRACTING 10.20.1 The Contractor may not assign to another Contractor or subcontract to another party for performance of the terms and conditions hereof without the written consent of the County. All correspondence authorizing subcontracting must reference the bid serial number and identify the job or project. 10.20.2 The subcontractor’s rate for the job shall not exceed that of the prime Contractor’s rate, as bid in the pricing section, unless the prime Contractor is willing to absorb any higher rates. The subcontractor’s invoice shall be invoiced directly to the prime Contractor, who in turn shall pass-through the costs to the County, without mark- up. A copy of the subcontractor’s invoice must accompany the prime Contractor’s invoice. 10.21 AMENDMENTS All amendments to this contract shall be in writing and approved/signed by both parties. Maricopa County Office of Procurement Services shall be responsible for approving all amendments for Maricopa County. 10.22 ADDITIONS/DELETIONS OF REQUIREMENTS The County reserves the right to add and/or delete materials and services to a contract. If a service requirement is deleted, payment to the Contractor will be reduced proportionately, to the amount of service reduced in accordance with the bid price. If additional materials or services are required from a contract, prices for such additions will be negotiated between the Contractor and the County. 10.23 RIGHTS IN DATA 10.23.1 The County shall have the use of data and reports resulting from a contract without additional cost or other restriction except as may be established by law or applicable regulation. Each party shall supply to the other party, upon request, any available information that is relevant to a contract and to the performance thereunder. 10.23.2 Data, records, reports, and all other information generated for the County by a third party as the result of a contract are the property of the County and shall be provided in a format designated by the County or shall be and remain accessible to the County into perpetuity. 10.24 ACCESS TO AND RETENTION OF RECORDS FOR THE PURPOSE OF AUDIT AND/OR OTHER REVIEW 10.24.1 In accordance with Section MC1-373 of the Maricopa County Procurement Code, the Contractor agrees to retain (physical or digital copies of) all books, records, accounts, statements, reports, files, and other records and back-up documentation relevant to this contract for six years after final payment or until after the resolution of any audit questions, which could be more than six years, whichever is longest. The County, Federal or State auditors and any other persons duly authorized by the department shall have full access to and the right to examine, copy, and make use of, any and all said materials. SERIAL 220009-RFP 10.24.2 If the Contractor’s books, records, accounts, statements, reports, files, and other records and back-up documentation relevant to this contract are not sufficient to support and document that requested services were provided, the Contractor shall reimburse Maricopa County for the services not so adequately supported and documented. 10.25 AUDIT DISALLOWANCES If at any time it is determined by the County that a cost for which payment has been made is a disallowed cost, the County shall notify the Contractor in writing of the disallowance. The course of action to address the disallowance shall be at sole discretion of the County, and may include either an adjustment to future invoices, request for credit, request for a check, or a deduction from current invoices submitted by the Contractor equal to the amount of the disallowance, or to require reimbursement forthwith of the disallowed amount by the Contractor by issuing a check payable to Maricopa County. 10.26 STRICT COMPLIANCE Acceptance by County of a performance that is not in strict compliance with the terms of the contract shall not be deemed to be a waiver of strict compliance with respect to all other terms of the contract. 10.27 VALIDITY The invalidity, in whole or in part, of any provision of this contract shall not void or affect the validity of any other provision of the contract. 10.28 SEVERABILITY The removal, in whole or in part, of any provision of this contract shall not void or affect the validity of any other provision of this contract. 10.29 RELATIONSHIPS 10.29.1 In the performance of the services described herein, the Contractor shall act solely as an independent Contractor, and nothing herein or implied herein shall at any time be construed as to create the relationship of employer and employee, co- employee, partnership, principal and agent, or joint venture between the County and the Contractor. 10.29.2 The County reserves the right of final approval on proposed staff. Also, upon request by the County, the Contractor will be required to remove any employees working on County projects and substitute personnel based on the discretion of the County within two business days, unless previously approved by the County. 10.30 NON-DISCRIMINATION Contractor agrees to comply with all provisions and requirements of Arizona Executive Order 2009-09, including flow down of all provisions and requirements to any subcontractors. Executive Order 2009-09 supersedes Executive Order 99-4 and amends Executive Order 75-5 and is hereby incorporated into this contract as if set forth in full herein. During the performance of this contract, Contractor shall not discriminate against any employee, client, or any other individual in any way because of that person’s age, race, creed, color, religion, sex, disability, or national origin. (Arizona Executive Order 2009-09 can be downloaded from the Arizona Memory Project at http://azmemory.azlibrary.gov/cdm/singleitem/collection/execorders/id/680/rec/1.) SERIAL 220009-RFP 10.31 WRITTEN CERTIFICATION PURSUANT to A.R.S. § 35-393.01 If vendor engages in for-profit activity and has 10 or more employees, and if this agreement has a value of $100,000 or more, vendor certifies it is not currently engaged in, and agrees for the duration of this agreement to not engage in, a boycott of goods or services from Israel. This certification does not apply to a boycott prohibited by 50 U.S.C. § 4842 or a regulation issued pursuant to 50 U.S.C. § 4842. 10.32 CERTIFICATION REGARDING DEBARMENT AND SUSPENSION 10.32.1 The undersigned (authorized official signing on behalf of the Contractor) certifies to the best of his or her knowledge and belief that the Contractor, its current officers, and directors: 10.32.1.1. are not presently debarred, suspended, proposed for debarment, declared ineligible, or voluntarily excluded from being awarded any contract or grant by any United States department or agency or any state, or local jurisdiction; 10.32.1.2. have not within a three-year period preceding this contract: 10.32.1.2.1 been convicted of fraud or any criminal offense in connection with obtaining, attempting to obtain, or as the result of performing a government entity (Federal, State or local) transaction or contract; or 10.32.1.2.2 been convicted of violation of any Federal or State antitrust statutes or conviction for embezzlement, theft, forgery, bribery, falsification or destruction of records, making false statements, or receiving stolen property regarding a government entity transaction or contract; 10.32.1.3. are not presently indicted or criminally charged by a government entity (Federal, State or local) with commission of any criminal offenses in connection with obtaining, attempting to obtain, or as the result of performing a government entity public (Federal, State or local) transaction or contract; 10.32.1.4. are not presently facing any civil charges from any governmental entity regarding obtaining, attempting to obtain, or from performing any governmental entity contract or other transaction; and 10.32.1.5. have not within a three-year period preceding this contract had any public transaction (Federal, State or local) terminated for cause or default. 10.32.2 If any of the above circumstances described in the paragraph are applicable to the entity submitting a bid for this requirement, include with your bid an explanation of the matter including any final resolution. 10.32.3 The Contractor shall include, without modification, this clause in all lower tier covered transactions (i.e. transactions with subcontractors or sub- subcontractors) and in all solicitations for lower tier covered transactions related to this contract. If this clause is applicable to a subcontractor or sub-subcontractor, the Contractor shall include the information required by this clause with their bid. SERIAL 220009-RFP 10.33 VERIFICATION REGARDING COMPLIANCE WITH A.R.S. § 41-4401 AND FEDERAL IMMIGRATION LAWS AND REGULATIONS 10.33.1 By entering into the contract, the Contractor warrants compliance with the Immigration and Nationality Act (INA using E-Verify) and all other Federal immigration laws and regulations related to the immigration status of its employees and A.R.S. § 23-214(A). The Contractor shall obtain statements from its subcontractors certifying compliance and shall furnish the statements to the procurement officer upon request. These warranties shall remain in effect through the term of the contract. The Contractor and its subcontractors shall also maintain Employment Eligibility Verification forms (I-9) as required by the Immigration Reform and Control Act of 1986, as amended from time to time, for all employees performing work under the contract and verify employee compliance using the E-Verify system and shall keep a record of the verification for the duration of the employee’s employment or at least three years, whichever is longer. I-9 forms are available for download at www.uscis.gov. 10.33.2 The County retains the legal right to inspect documents of Contractor and subcontractor employees performing work under this contract to verify compliance with paragraph 10.33.1 of this section. Contractor and subcontractor shall be given reasonable notice of the County’s intent to inspect and shall make the documents available at the time and date specified. Should the County suspect or find that the Contractor or any of its subcontractors are not in compliance, the County will consider this a material breach of the contract and may pursue any and all remedies allowed by law, including, but not limited to: suspension of work, termination of the contract for default, and suspension and/or debarment of the Contractor. All costs necessary to verify compliance are the responsibility of the Contractor. 10.34 Contractor EMPLOYEE WHISTLEBLOWER RIGHTS AND REQUIREMENT TO INFORM EMPLOYEES OF WHISTLEBLOWER RIGHTS 10.34.1 The parties agree that this contract and employees working on this contract will be subject to the Contractor employee whistleblower protections established by Title 41 U.S.C. § 4712 and Section 3.908 of the Federal Acquisition Regulation. 10.34.2 Contractor shall inform its employees in writing, in the predominant language of the workforce, of employee whistleblower rights and protections under 41 U.S.C. § 4712, as described in Section 3.908 of the Federal Acquisition Regulation. Documentation of such employee notification must be kept on file by Contractor and copies provided to County upon request. 10.34.3 Contractor shall insert the substance of this clause, including this paragraph, in all subcontracts over the simplified acquisition threshold ($250,000 as of fiscal year 2018). 10.35 CONTRACTOR LICENSE REQUIREMENT 10.35.1 The Contractor shall procure all permits, insurance, and licenses, and pay the charges and fees necessary and incidental to the lawful conduct of his/her business, and as necessary complete any requirements, by any and all governmental or non-governmental entities as mandated to maintain compliance with and remain in good standing. The Contractor shall keep fully informed of existing and future trade or industry requirements, and Federal, State, and local laws, ordinances, and regulations which in any manner affect the fulfillment of a contract and shall comply with the same. Contractor shall immediately notify both Office of Procurement Services and the department of any and all changes concerning permits, insurance, or licenses. SERIAL 220009-RFP 10.36 INFLUENCE 10.36.1 As prescribed in MC1-1203 of the Maricopa County Procurement Code, any effort to influence an employee or agent to breach the Maricopa County Ethical Code of Conduct or any ethical conduct, may be grounds for disbarment or suspension under MC1-902. 10.36.2 An attempt to influence includes, but is not limited to: 10.36.2.1 A person offering or providing a gratuity, gift, tip, present, donation, money, entertainment or educational passes or tickets, or any type of valuable contribution or subsidy that is offered or given with the intent to influence a decision, obtain a contract, garner favorable treatment, or gain favorable consideration of any kind. 10.36.3 If a person attempts to influence any employee or agent of Maricopa County, the chief procurement officer, or his designee, reserves the right to seek any remedy provided by the Maricopa County Procurement Code, any remedy in equity or in the law, or any remedy provided by this contract. 10.37 CONFIDENTIAL INFORMATION 10.37.1 Any information obtained in the course of performing this contract may include information that is proprietary or confidential to the County. This provision establishes the Contractor’s obligation regarding such information. 10.37.2 The Contractor shall establish and maintain procedures and controls that are adequate to assure that no information contained in its records and/or obtained from the County or from others in carrying out its functions (services) under the contract shall be used by or disclosed by it, its agents, officers, or employees, except as required to efficiently perform duties under the contract. The Contractor’s procedures and controls, at a minimum, must be the same procedures and controls it uses to protect its own proprietary or confidential information. If, at any time during the duration of the contract, the County determines that the procedures and controls in place are not adequate, the Contractor shall institute any new and/or additional measures requested by the County within 15 business days of the written request to do so. 10.37.3 Any requests to the Contractor for County proprietary or confidential information shall be referred to the County for review and approval, prior to any dissemination. 10.38 PUBLIC RECORDS Under Arizona law, all offers submitted and opened are public records and must be retained by the County at the Maricopa County Office of Procurement Services. Offers shall be open to public inspection and copying after contract award and execution, except for such offers or sections thereof determined to contain proprietary or confidential information by the Office of Procurement Services. If an offeror believes that information in its offer or any resulting contract should not be released in response to a public record request, under Arizona law, the offeror shall indicate the specific information deemed confidential or proprietary and submit a statement with its offer detailing the reasons that the information should not be disclosed. Such reasons shall include the specific harm or prejudice which may arise from disclosure. The records manager of the Office of Procurement Services shall determine whether the identified information is confidential pursuant to the Maricopa County Procurement Code. SERIAL 220009-RFP 10.39 INTEGRATION This contract represents the entire and integrated agreement between the parties and supersedes all prior negotiations, proposals, communications, understandings, representations, or agreements, whether oral or written, expressed, or implied. 10.40 UNIFORM ADMINISTRATIVE REQUIREMENTS By entering into this contract, the Contractor agrees to comply with all applicable provisions of Title 2, Subtitle A, Chapter II, Part 200—UNIFORM ADMINISTRATIVE REQUIREMENTS, COST PRINCIPLES, AND AUDIT REQUIREMENTS FOR FEDERAL AWARDS contained in Title 2 C.F.R. § 200 et seq. 10.41 GOVERNING LAW This contract shall be governed by the laws of the State of Arizona. Venue for any actions or lawsuits involving this contract will be in Maricopa County Superior Court, Phoenix, Arizona. 10.42 PRICES Contractor warrants that prices extended to County under this contract are no higher than those paid by any other customer for these or similar services. 10.43 ORDER OF PRECEDENCE In the event of a conflict in the provisions of this contract and Contractor’s license agreement, if applicable, the terms of this contract shall prevail. 10.44 INCORPORATION OF DOCUMENTS 10.44.1 he following are to be attached to and made part of this Contract: 10.44.1.1 Exhibit A Vendor Information 10.44.1.2 Exhibit A-1 Budget Summary Technical Assistance 10.44.1.3 Exhibit A-2 Budget Summary Loans 10.44.1.4 Exhibit B Scope of Work Technical Assistance 10.44.1.5 Exhibit B-1 Scope of Work Loans SERIAL 220009-RFP 10.45 NOTICES All notices given pursuant to the terms of this contract shall be addressed to: For County: Maricopa County Office of Procurement Services 160 S. 4th Avenue Phoenix, Arizona 85003-1647 For Contractor: Chicanos Por La Causa, Inc. Attn: Legal 1112 E. Buckeye Road Phoenix, AZ 85034 contracts@cplc.org 10.46 INQUIRIES 10.46.1 Administrative telephone/email inquiries shall be addressed to: JOEY MOLINA, PROCUREMENT MANAGER TELEPHONE: (602) 506-3454 Joey.molina@maricopa.gov 10.46.2 Inquiries may be submitted by telephone but must be followed up in writing. No oral communication is binding on Maricopa County. SERIAL 220009-RFP IN WITNESS WHEREOF, this contract is executed on the date set forth above. CONTRACTOR AUTHORIZED SIGNATURE PRINTED NAME AND TITLE ADDRESS DATE MARICOPA COUNTY CHAIRMAN, BOARD OF SUPERVISORS DATE ATTESTED: CLERK OF THE BOARD DATE APPROVED AS TO FORM: DEPUTY COUNTY ATTORNEY DATE Jose Martinez, Executive Vice President 1112 E Buckeye Road, Phoenix, AZ 85034 09/01/21 September 2, 2021 SERIAL 220009-RFP EXHIBIT A VENDOR INFORMATION COMPANY NAME: Chicanos Por La Causa, Inc. DOING BUSINESS AS (dba): CPLC MAILING ADDRESS: 1112 E. Buckeye Rd. Phoenix AZ 85034 REMIT TO ADDRESS: Amanda Bernal TELEPHONE NUMBER: 6022576711 FAX NUMBER: WWW ADDRESS: www.cplc.org and www.prestamosloans.org REPRESENTATIVE NAME: Amanda Bernal REPRESENTATIVE TELEPHONE NUMBER: 602-257-6711 REPRESENTATIVE EMAIL ADDRESS amanda.bernal@cplc.org YES NO REBATE WILL ALLOW OTHER GOVERNMENTAL ENTITIES TO PURCHASE FROM THIS CONTRACT: WILL ACCEPT PROCUREMENT CARD FOR PAYMENT: NET 30 DAYS SERIAL 220009-RFP EXIHIBIT A-1 BUDGET SUMMARY TECHNICAL ASSISTANCE 220009 - RFP SMALL BUSINESS RESILIENCE PROGRAM BUDGET SUMMARY OF COST WORKSHEET Respondent CPLC Prestamos CDFI LLC LINE ITEM BUDGET LINE ITEM DETAIL PROPOSED BUDGET TECHNICAL ASSISTANCE SALARY and WAGES: (Identify Each Position) Business Advisors @ $115/HR X 12,480 $ 1,435,200.00 Executive Oversight .10FTE $ 10,920.00 Program Manager .5FTE $ 32,500.00 Outreach Coordinator .5FTE $ 27,500.00 Intake Coordinator/Case Manager 1.0FTE $ 55,000.00 Customer Service 1.5FTE $ 67,500.00 $ TOTAL SALARY and WAGES: @ Percentage Rate EXAMPLES (Identify Each Program Expense) $ 182,500.00 FRINGE BENEFITS: TOTAL FRINGE BENEFITS: $ 45,625.00 @ Percentage Rate 25% TOTAL PERSONNELL COSTS $ 1,663,325.00 Examples - identify each program expense Office Space $ 3,000.00 Equipment (Computer) $ 6,000.00 CRM Software $ 12,000.00 Webinars to Clients (24) $ 15,000.00 Internet/Telephone/Fax $ 2,700.00 Office Supplies $ 1,200.00 Staff (Local Travel) $ 5,000.00 Marketing (Print/Flyers/Digital) $ 12,500.00 $ - $ - TOTAL DIRECT COST: $ 1,720,725.00 TOTAL OF ALL COST CATERGORIES: $ Indirect Cost Rate: (If applicable) TOTAL INDIRECT COST RATE: $ 277,036.73 @Percentage Rate 16% TOTAL OF ALL COST CATEGORIES PLUS INDIRECT COST RATE: $ 1,997,761.73 Profit TOTAL PROFIT @ % Total Budget $ 1,997,761.73 SERIAL 220009-RFP EXHIBIT A-2 BUDGET SUMMARY LOANS SERIAL 220009-RFP EXHIBIT B SCOPE OF WORK TECHNICAL ASSISTANCE T E C H N I C A L A S S I S T A N C E P R O P O S A L 5.6.1.1 Proposal Executive Summary: Chicanos Por La Causa, Inc. (CPLC), and Prestamos CDFI LLC (A Division of Chicanos Por La Causa, Inc.) share the goal to stabilize and support underserved small and micro businesses in Maricopa County and seeks to be the Maricopa County Administrator of the Small Business Resilience Program delivering Technical Assistance to 2,500 unique businesses. Prestamos will implement and deliver services as requested in the RFP Serial 220009 RFP in a manner satisfactory the County and consistent with the funding conditions including agreed terms and conditions. METHOD OF APPROACH – Prestamos and the Maricopa County will work collaboratively in the program implementation design. Activities under this solicitation are projected to immediately impact between County small business owners by providing technical assistance to small and micro businesses covering topics such as business plan development, grant and loan application, financial literacy and credit counseling, technology services, and workforce. The program will ensure program participants meet program eligibility requirements including: For-profit and non-profit (501(c)3) entities and small and micro businesses, Sole proprietorships operated out of homes, Mobile small and micro businesses. Prestamos will also ensure via an eligibility affidavit that the program applicant will meet the following minimum qualifications: • Currently employ 50 or fewer full-time equivalents. • Applicant did not generate more than $5 million in gross sales (or revenues, in the case of non-profits) between January 1, 2020 and December 31, 2020. Method of Soliciting Applications - Prestamos in coordination with Maricopa County will develop, implement and conduct a well-orchestrated, collaborative and concentrated market driven and bilingual communications campaign to create awareness of the program, its benefits and eligibility requirements. Outreach and recruitment will be particularly focused on reaching businesses that meet the program eligibility criteria. In addition, through our PPP deployment activities, we have a pipeline of small, women-owned, minority businesses eligible for the PPP who were unable to complete the application within the time-frame of available funds and that could be a feeder of referrals to this program. Prestamos will solicit applications through online marketing, digital media, flyers, and through referrals from community stakeholders and government entities. All strategic program communications will recognize the County by name and/or logo. Application Design- We will work with County representatives in the design of the Technical Assistance application form. We will include specific data questions such as: • Name of Business • Employer ID/Tax ID Number • Additional Business Owner (if applicable) • Business physical address (or home address of mobile vendor) • Business owner’s contact information • Business Type (LLC, Corporation, Partnership, Sole Proprietorship) • Proof for 501(c)3 status (for non-profits) • Business Short Description (briefly describe goods or services business provides/manufactures) • Date Business Opened SERIAL 220009-RFP • Current Number of full-time equivalents • Description of impact COVID-19 has had on business Additional voluntary business owner demographics will include: • Gender • Race • Ethnicity • Disability status • Veteran status 5.6.1.2 Qualifications CPLC is a 52-year-old CDC providing comprehensive services to low-income families in Arizona. CPLC annually impacts over 625,000 individuals and at least 80% are low-income. CPLC’s wholly owned subsidiary, Prestamos CDFI, LLC, lives by its mission to build stronger communities by providing access to affordable capital through non-traditional small business financing resources and quality technical assistance, coaching, and culturally and linguistically competent English/Spanish support to small and disadvantaged entrepreneurs in the communities we serve including low-income areas, and has been doing so for 30 years. We believe that a key component of our mission lies in our outreach and development services work with our minority Latino entrepreneur and the small business community. The Prestamos Technical Assistance Team is made up of 18 Business Advisors with subject matter expertise in a variety of areas including business fundamentals, social media, digital marketing, traditional marketing, website development, graphic design, business insurance, QuickBooks training, financial literacy, business strategy, human resources, business pivoting, cash flow management, business planning, and a variety of other operational and business recovery skillsets. The majority of the Technical Assistance Team is English/Spanish bilingual and have run their own businesses, giving them the unique insights to the struggles that business owners face on a day-to-day basis. The Technical Assistance Team is experienced in, and capable of, delivering services in-person and remotely through phone or virtual meetings (such as Zoom, Teams, Facetime, or other video conferencing medium) in both individual, group, and webinar settings based on the needs and safety of the client and their preferred method of service delivery. We take a whole-client approach and focus on removing barriers that prevent participation and implementation by focusing on culturally and linguistically competent delivery, flexibility in meeting times, limiting technology barriers, and providing resources for wrap-around services when appropriate. Prestamos has the proven business acumen, qualified staff, and internal needs assessment and case management to deliver on the needs of entrepreneurs through the Small Business Resiliency Program.. Prestamos understands the constantly changing economic landscape and has built a team and infrastructure that allows for quick and easy adaptations to service delivery, methodology, reporting, and small business needs. We are capable and willing to make the necessary adjustments to meet the needs of the program and the small businesses to ensure successful outcomes. Prestamos is able to present live webinar broadcastings in a group setting via Demio, Zoom, Facebook Live, and Microsoft Teams. All live sessions can and will be recorded for those who may face scheduling conflicts, and will be available with closed captioning to increase accessibility. When additional coaching needs are uncovered during live broadcasting of workshops or needs assessments, we immediately coordinate with the client for individualized scheduled coaching meetings. Prestamos’ services are readily accessible and able to meet the clients unique needs and/or technical abilities. Through utilization of our qualified team of Business Advisors, Business Coaches, and Subject Matter Experts, County based businesses can focus on topics to help evaluate and react to necessary environment changes, implementation of new policies, processes and procedures, stimulate new business, and strategic planning for their future. SERIAL 220009-RFP Prestamos provides businesses a wide range of comprehensive services to help support business development and tangible outcomes. After an evaluation from our experts, it may be determined the need for additional assistance that may not be readily available through the program. If this is the case, Prestamos is able to offer referrals back to County, state, federal services. If the County Network of Service Providers are unable to meet their needs, Prestamos is willing to utilize its own existing network of partners and provide a “warm” referral to help leverage assistance to owner and employees that will help break barriers that inhibits successful outcomes. Through its parent company, CPLC, Prestamos is also able to refer small business owners into a variety of additional services including workforce development and social services. In 2021, Prestamos was named the #1 SBA PPP lender by number of loans and the #3 lender by dollar volume with $7.6 billion in approved loans with an average loan amount of $15,526 serving 78% minority owned businesses. Prestamos was able to accomplish this through strategic partnerships leveraging technology, outreach, and the lending component to reach a previously unreached, underserved demographic of predominantly minority owned small businesses and independent contractors. Meeting small businesses where they are at; in grocery stores, at community centers, though SBA resource partners, Chambers of Commerce, and other trusted community ambassadors, Prestamos was able to help bring a new program to communities that have traditionally been overlooked and that have underleveraged SBA resources. Prestamos has the ability to meet and satisfy the needs of Maricopa County in consideration to the requested services and expertise offered as well as the requirements of the solicitation, which exceed the requirements of the solicitation. Prestamos proposes to provide live and recorded training and educational workshops for small business owners in addition to direct 1:1 coaching/advising sessions. Live workshops are ongoing and are facilitated bi-weekly in English and Spanish. Participants will be able to choose to attend multiple workshops offered in each topic category. Businesses will also have the option in being enrolled with the free, self-paced My Own Business Institute (MOBI) small business certificate program offered through Prestamos in partnership with Santa Clara University. Businesses can choose between the Starting a Business, Business Expansion, or Quick Start Entrepreneur Certificate Courses at no cost to the business or the County. Businesses interested in participating in the Technical Assistance program will express interest through a quick online Webform or by calling and signing up for the program. An intake and assessment will be completed and with buy-in from the business owner, and action plan created. Businesses will be scheduled to participate in workshops that are in-line with their action plan and will receive their first 1:1 coaching session. Each business will be eligible for five one-hour coaching/advising sessions in addition to unlimited workshops per subject area. Below is information on topics provided during live/recorded workshops and through 1:1 sessions: Business Plan Development and General Business An experienced generalist will host live workshops with businesses to guide in creating or revising existing business plans to account for new opportunities and current marketplace changes, including updated problem statements and market analysis, pro forma finance projections, and Executive Summary. The generalist will address the immediate business needs for workplace health and safety, utilize critical thinking to address current and future challenges, and explore new marketing strategies and core offerings to combat marketplace changes impacts. Through a guided in-depth market analysis, businesses will gain the knowledge they need to understand their existing customer base as well as the evolving marketplace and potential new lines of business as a result of COVID19. Businesses will also learn how to improve supply chain vendor relationships, improve inventory controls, and manage pricing change requirements. Businesses will receive guidance on creating a disaster preparedness plan and explore emergency planning techniques to help them prepare for potential future pandemics, natural disasters, or other emergency situations that may arise in addition to evaluate their response to the COVID-19 pandemic. SERIAL 220009-RFP Small Business Topics (English/Spanish): Business Plans; Strategic Planning; Sales; Disaster Preparedness/Emergency Planning; Business Operations; Business Insurance; Small Business E-Commerce 1. Business Plan Coaching: An experienced generalist will work with the business to create or revise existing business plans to account for new opportunities and marketplace changes as a result of COVID-19 including updated problem statements and market analysis, pro forma finance projections, and Executive Summary. The coach will address the immediate business needs for survival, workplace health and safety, utilize critical thinking to address current and future challenges, and explore new marketing strategies and core offerings to combat marketplace changes. 2. Sales: Through a guided in-depth market analysis, businesses will gain the knowledge they need to understand their existing customer base as well as the evolving marketplace and potential new lines of business as a result of COVID19. Businesses will also learn how to improve supply chain vendor relationships, improve inventory controls, and manage pricing change requirements. 5. Disaster Preparedness/Emergency Planning: Businesses will receive guidance on creating a disaster preparedness plan and explore emergency planning techniques to help them prepare for potential future pandemics, natural disasters, or other emergency situations that may arise in addition to evaluate their response to the COVID-19 pandemic. Grant and loan application The Prestamos Technical Assistance Team has demonstrated experience in assisting small businesses in the preparation and submission of applications at the City, County, State, and Federal level. In 2021, Prestamos was named the #1 SBA Paycheck Protection Program lender by number of loans and the #3 lender by dollar volume with $7.1 billion in approved loans with an average loan amount of $15,464 serving 69.8% minority owned businesses. Prestamos was able to accomplish this through strategic partnerships, leveraging technology, outreach, continual business education, and dedicated staff allowing us to reach a previously underserved demographic of predominantly minority owned small businesses and independent contractors. Meeting small businesses where they are at; in grocery stores, at community centers, though SBA resource partners, Chambers of Commerce, and other trusted community ambassadors, Prestamos was able to help bring a new program to communities that have traditionally been overlooked and that have underleveraged SBA resources that were not accessible. Prestamos further assisted Maricopa County small businesses in their application submissions for the SBA EIDL, Restaurant Revitalization Fund, and Shuttered Venue Operator Grants, and supported small businesses in their applications for grants through a variety of COVID-19 related opportunities including Arizona Community Foundation, FedEX, Lowe’s, Verizon, Spanx, The City of Glendale, The City of North Las Vegas, and more. Prestamos will continue this successful strategy by leveraging technology and social media, through direct 1:1 application support, by partnering with ecosystem partners to share and educate them on programs, and through direct place-based outreach to small businesses trying to access grants and other loan opportunities Financial Literacy and Credit Counseling Participants will be able to attend live workshops lead by experienced advisors. These workshops will help teach the basics of small business finance for the entrepreneur. The workshops will provide interactive instruction on profit and loss projections, how to manage cash through seasonal changes, determining how much cash a business really needs to expand a business, measure success of the next 12-month budget, etc. In the end, the program will help the business owner increase profit, make better financial decisions, gain control of what they want to make from their business and better plan for the future of their business. This program will also cover the importance of building or rebuilding personal credit and how personal credit may influence lenders. Small Business Topics: Accounting; Recovery Budgeting; Financial Statements; Debt; Restructuring; Credit Building; QuickBooks Online SERIAL 220009-RFP 1. Accounting: Businesses will gain an understanding of accounting principals such as income, expenses, assets, and liabilities while learning to manage weekly cash flow and budgeting in addition to accounting best practices. 2. Recovery Budgeting: Businesses will learn to analyze re-opening costs and create a cost recovery plan and recovery budget and learn tactical tips for cost reduction. 3. Financial Statements: Businesses will receive guidance on the three most common financial statements, how to generate them through banking statements, introduction to accounting software, and tactical tips for using financial statements to make sound business decisions. 4. Debt Restructuring: Businesses will learn to understand their existing debt and what potential avenues they have for restructuring debt, especially those with high interest rates. Technology Services Participants will attend live workshops and receive individual 1:1 coaching sessions from experienced advisors that assist the small business in understanding the various online technology and marketing platforms available to their business. Businesses will evaluate their existing E-Commerce and Technology utilization, create and implement plans to increase their digital footprint, and provide technical skills that empower them to grow and manage their own technology and online presence. Small Business Topics: E-Commerce; SEO; Grow with Google; Remote Working Technology; Website Development; Web Hosting; POS Systems 1. E-Commerce: Business will gain an understanding of e-commerce, explore whether or not an e- commerce website makes sense, tips for developing a successful site, understanding search engine optimization (SEO), and other online marketplaces such as Ebay. Businesses will also the learn the importance of content, keywords, and conversations, utilizing analytics, understanding local and global competition, advertising, and leveraging social media and linking sites. 2. Working Remotely: Businesses will gain knowledge and technical assistance in implementing remote working for their employees through new and existing technology. Businesses will also evaluate their security needs and develop remote work procedures and receive assistance in developing training programs for their employees. 3. Web Development: From the creation of a brand-new website to edits on an existing website, we combine the technical know-how with an aesthetically pleasing look and back-end SEO to maximize search engine rankings. 5. Point of Sale: Businesses will learn about the various point of sale options available to their business from Square to POS terminals to robust inventory management systems and receive guidance in choosing an option that makes logistical and financial sense for their unique business needs. 7. Web Hosting; Businesses will learn the various web hosting platforms available and receive assistance in choosing the best hosting plan for their unique business needs. Workforce Participants will attend live workshops and receive individual 1:1 coaching sessions from experienced advisors that assist the small business in developing workforce strategies. These strategies include creating employee handbooks, evaluating salaries and benefits, implementing Diversity & Inclusion in the workplace, workplace safety programs including COVID-19 health and safety management, developing company culture, and recruitment strategies. Small Business Topics: Personnel Communications; Leadership Planning; Employee Relations; Training Staff; Diversity, Equity & Inclusion 1. Managing Employees: Understanding employee classifications, setting up successful procedures for hiring, training, motivating, and employee retention in addition to tips for discharging an employee in addition to COVID management of health and social distancing challenges and management. SERIAL 220009-RFP 2. Diversity & Inclusion in the Workplace: 3. Workplace Safety: Human Resources for Small Businesses: Businesses will receive guidance on best practices for communicating efficiently and tactfully with personnel, establishing and maintaining trust, and with clear guidance on workplace changes. Businesses will learn how to lead and manage their employees, develop clear and concise policies and procedures for established changes and new work practices for health and safety. Businesses will evaluate existing training systems and learn about different methods of training including online training programs for industry specific training as well as sexual harassment. Additional assistance can be provided to help businesses create or improve upon existing training programs. Businesses will explore the different workplace changes, such as teleworking or split shifts, in addition to the safety requirements and management techniques to help create a functional workplace. Marketing Participants will be able to attend live workshops lead by experienced advisors, in order to learn how to create a strong online presence. During workshops, attendees learn how to use different social media platforms and get assistance in deciding which platforms work best for their industry. Participants will learn how to be strategic when interacting with their online audience to build a strong pipeline that can potentially turn into sales. We understand the need for computer and digital literacy, and will provide training courses for participants wanting to learn how to use digital devices for their business (e.g. Laptop, Smartphone, etc.) Small Business Topics (English/Spanish): Growing With Google; Working Remotely; Advertising; Web Development; Design; Web Hosting; Database Marketing; E-Commerce; Public Relations, Storytelling; New Media & Marketing; Computer and Digital Literacy Prestamos is equipped to start the implementation of the proposed project with no start-up delays, having existing staff that has the experience/expertise, educational background, and knowledge of the population to be served in addition to the flexibility to adjust the program as changes are required. Prestamos has an existing track record of providing advisement on one-on-one and group settings and of delivering high quality, tactical webinars and interactive workshops, in English and Spanish with closed captioning on recorded sessions to Maricopa County small businesses. These sessions provide practical tips that small businesses can immediately put into play to improve their economic position, recover from business interruptions/closures, and mitigate existing hardships as a result of the COVID-19 Pandemic. These webinars and Q&A sessions can be facilitated through our online Webinar platform, Zoom calls, Microsoft Team Meetings, or any online platform the County requires. Prestamos consulting offerings provide guidance to help businesses recover from the coronavirus pandemic, evaluate, and react to necessary business environment changes, implement new policies, procedures and processes, stimulate new business and plan for the business future through comprehensive and tactical business education in either a self-paced online course or through weekly online sessions hosted by an instructor with multiple sessions per week. Sessions engage client participation and offer implementable suggestions and solutions that are applicable across a wide spectrum of businesses in both English and Spanish. Prestamos is further able to utilize its skilled team of Business Advisors, Business Coaches, and Subject Matter Experts to deliver individualized training and coaching online or in-person. Prestamos ensures that assigned staff and consultants maintain current knowledge on business industry related re- opening regulations and best practices post COVID-19 to ensure a successful and smooth business transition to full “normal” business. In addition, Prestamos and its parent entity, CPLC, Inc., ensures that all new and existing staff complete ongoing, comprehensive cultural competency training. This cultural competence training aims to increase staff self-awareness and receptivity to diverse populations, creating alliances with individuals and their families and the reduction of disparities through improved quality programming for all populations. Prestamos and CPLC cover a broad and inclusive definition of cultural and population diversity, including consideration of race, ethnicity, class, age, gender, sexual orientation, disability, language, religion, and other indices of difference. Cultural competence SERIAL 220009-RFP trainings are organized around enhancing staff attitudes, knowledge and skills and takes place in a safe, non- judgmental, supportive environment through a variety of modalities including group and individual trainings, staff meetings and experiential activities. Prestamos’ success stems from making all our services readily accessible and the service delivery unique to meet the client’s needs and technical capabilities. Because of its existing capacity, Prestamos is ready to begin implementing and support the Small Business Resiliency Program on August 1, 2021. Diversity And Inclusion Requirements: Through our comprehensive understanding of the barriers small businesses face in daily business operations and COVID-19 impacts, Prestamos is able to provide a holistic strengths-based approach to supporting small businesses, meeting them at whatever level they are at in their personal and business journey. Our experienced, mission-driven Advisors will draw from their experience and ongoing training to support small businesses with comprehensive and culturally sensitive business education, direct advising, and resources based on the unique clients needs; delivered in a way that will ensure the best change of implementation and business success. Prestamos has developed, implemented, and conducted a well-orchestrated, collaborative, and concentrated market driven English and Spanish marketing and outreach campaigns for the project. Design will continue to consider the COVID-19 crisis and minimize the exposure of participants. This outreach, media, and marketing plan will have a special focus reaching socially and economically disadvantaged, minority, and Latino businesses in the places they frequent and offer services and information through organizations they trust. We will leverage our collaborative vast network of industry related stakeholders, community-based organizations, government, and our parent organization CPLC’s, Marketing, Strategic Communications and Public Affairs Departments expertise in reaching small businesses and entrepreneurs with a high proficiency in supporting Latino and minority communities. Prestamos will work with community partners serving Maricopa County to create awareness and push participation in this technical assistance program including the Arizona Commerce Authority, CO+HOOTS, Arizona Hispanic Chamber of Commerce, Maricopa County Community College Netowork, Raza Development, LISC, RAIL CDC, The Women’s Business Center, Local First AZ, Asian Chamber of Commerce, The SBDC Network, The Black Chamber of Commerce, Arizona Small Business Association, City Chambers of Commerce, the Minority Business Development Agency, SCORE, and the County Economic Development Team in addition to leveraging local government outreach services. Through our strong media relationships in our target markets, we are mentioned on general market and Spanish print, television and radio shows that reach a broad and diverse audience such as Prensa Arizona, Business Journal, The Phoenix Business Journal and Univision & Entravision National Radio and TV. Prestamos is regularly featured in CPLC’s own produced TV and radio shows. For more than 40 years, CPLC has produced a half hour televised show, “Nuestra Causa”, on English-language KTVK 3TV reaching approximately 30,000 viewers monthly in central, northern, and southwestern Arizona. Nuestra Causa airs immediately before the station’s highest rating morning show. In addition, CPLC produces a bi-monthly half hour Spanish radio show on Entravision. The show reaches approximately 45,000 listeners in urban and rural communities of central and southwestern Arizona. CPLC sponsors a local TV show, “Su Vida”, featured on Cox Channel 7 that also broadcasts from time to time on other Cox channels across the country and via social media. Multiple appearance opportunities for the Small Business Resiliency Program representatives will be available during the award year. Prestamos will also utilize a community outreach model as a secondary outreach and recruitment strategy. This model offers a practical and culturally competent recruitment method for providing services to diverse and traditionally underserved populations. The validity of a community outreach model has been thoroughly piloted and researched as an effective recruitment and intervention strategy nationally and internationally. This approach has demonstrated success as a community health model in the Navajo Community and with migrant farmworkers. In SERIAL 220009-RFP addition, the World Health Organization (WHO) has stated that it is a crucial strategy for the delivery of primary health care services and the dissemination of information by acting as the conduit between community-based systems and the communities they serve. Three main strategies will be implemented: 1) identification, 2) canvassing, and 3) recruitment. 1) Identification: Prestamos’ initial task is to identify strategic social service locations in the County. This process will entail various activities aimed at identifying establishments patronized by the target population. Program staff will go where people congregate, such as health fairs, churches, neighborhood meetings, laundromats, gas stations, and grocery stores, among other locations. 2) Neighborhood Canvassing: Prestamos will utilize its knowledge and contacts statewide to compile a list of potential and appropriate locations to identify and recruit businesses/participants. One of the benefits of Prestamos’ experience in the existing communities is its extensive knowledge of community providers, community agents, and community leaders resulting from our long-term presence as a provider in those areas. As a result, our partners and constituents have benefited greatly because of the relationships that have been forged. These partnerships have added tremendous value in complementing, enhancing, and expanding services to our target populations. 3) Recruitment: Once all areas have been identified and documented, project staff will begin to engage those systems through direct contact, presentations, and community marketing on a monthly basis. Recruitment and outreach presentation efforts will be targeted to the existing community systems, as listed in Table 2. Community Mediums Community-Based Providers Government Agencies Churches Behavioral Health Agencies Public Health Agencies Community Centers Health Clinics DES Offices Community spaces (i.e. Grocery Stores, barbershops and salons) Social Service Agencies RBHA's Neighborhood Associations Media-Local Newspapers-Radio Stations City & County Offices Community Leaders Head Start Centers Schools & School Districts Employers with Frontline Essential Workers Women, Infant, Children (WIC) offices Local Pharmacies Mobile Clinics In addition, CPLC will develop and post flyers (in English and Spanish) around the communities focusing on Community Centers, Hospitals/Medical Centers, local churches, laundromats, grocery stores, schools, and CPLC offices. The flyers will include contact points, description of services, service intent, and hours of operations. Prestamos anticipates devoting a .5FTE to our outreach program to ensure program participation rates are high. 2.7.9.3 Assist businesses throughout the entirety of Maricopa County. Clients will undergo a needs assessment where they will be able to identify challenges and immediate needs to prioritize and create an action plan and tangible goals within the allocated time. During the assessment they will conduct a Pre-survey upon start of the program, as well as periodical check-in feedback surveys to ensure expectations of program are being met and to uncover additional needs. If survey is not completed in a timely manner, phone call and email follow up will be completed for verbal completion of feedback. Outcomes will be measured throughout the program, from pre-assessment through completion of program. Clients will be connected with an experienced Business Advisor, and a need uncovered where additional assistance may not be accessible through the program, we are willing to utilize any direct partners and provide a warm introduction to the benefit of client. We use a client relations management tool to track communications between SERIAL 220009-RFP client and assigned business advisor, as well as document tracking and counseling forms for accountability and reporting purposes. Prestamos further has the ability to scale business advising staff should the demand of the program exceed the availability or subject matter expertise of our existing team of 18 Business Advisors. Coordination Requirements: With over 30 years of experience in delivering capital and development services, Prestamos has the proven business acumen to address the needs of entrepreneurs, and is ready to implement proven strategies to assist the local underserved business communities throughout the states it serves and impact small business owners immediately. Prestamos believes our strength in serving Latino and other underserved populations is in our brand as a trusted partner to the community. In FY2019, Prestamos served 517 clients and 4,924 beneficiaries. And in FY2020 in response to COVID Prestamos mobilized our team and scaled its services to serve nearly 1,000 businesses. Prestamos provides a range of lending products to support the capital needs of entrepreneurs and small business owners in order to promote economic and community development, while creating and/or retaining jobs and revitalizing communities. Prestamos focuses its activities in the Latino and Minority business community who face barriers to accessing capital and specialized expertise. Prestamos’ loans are structured to provide affordable rates and fees compared to high-cost alternative lenders. Prestamos, with a proven track record of assisting underserved business markets, recognizes the immediate needs of racially and ethnically diverse entrepreneurs who are adversely impacted by the current health, social, and economic crisis of 2020. To address the structural inequalities and the social and economic barriers exacerbated by this crisis, Prestamos proposes to use its wide industry knowledgeable staff are able to navigate them through this program but also utilize other federal state and small business support opportunities as well. Prestamos currently administer the SBA Small Business program, just got awarded the SBA Women’s Business Center grant in 2020, and gets awards from the federal CED program and NMTC program from the CDFI. Understanding and maneuvering the ecosystem Covid19 support has been something the team has been doing since the federal CARES program and PPP loan program. CPLC and Prestamos has the ability to support and administer appropriate referrals to the County’s Small Business Resilience Program and other state and federal program regardless of how they began their engagement with us. Advertisement and Promotion of the Program: In order to reach our target small business communities Prestamos marketing and outreach campaigns will take into account the COVID-19 post pandemic environment and minimize the exposer of participants. This media and marketing proposal includes a business to customer strategy and extensive channel marketing, which consists of traditional, digital, and robust social media strategy. Direct marketing will leverage our parent organization’s Chicanos Por La Causa (CPLC), Marketing & Communications and Public Affairs Departments and their expertise in reaching small businesses and entrepreneurs within the Hispanic community. Activities will be geared to industry, community stakeholders and the public at large to create awareness of loan programs, to disseminate project collateral materials and information. These activities may include but not be limited to: • Implementing multiple local market driven media campaign by leveraging existing media relations; • Conducting targeted campaigns to reach identified target individual and markets, executed through digital platforms; • Increase footprint campaign to overall market though digital campaigns; • Re-Engaging existing Prestamos providing information on the benefits of new loan products; • Holding targeted outreach events through partnerships with universities, SCORE, SBDC & SBA. Business incubators such as Co-Hoots, SkySong, Local First, Native American Councils, AWEE, NAACP entrepreneurs, Veterans Boots to Business, various Chambers of Commerce. Marketing Assets include: Social Media, LinkedIn, Constant Contact, Digital Ad campaign, traditional earned media, print and radio. Through their strong media relationships, CPLC regularly appears on general market and Spanish television and radio shows that reach a broad and diverse audience. CPLC also produces its own TV and radio shows. For more SERIAL 220009-RFP than 40 years, CPLC has produced a half hour televised show, “Nuestra Causa”, on English-language KTVK 3TV reaching approximately 30,000 viewers monthly in central, northern, and southwestern Arizona. Nuestra Causa airs immediately before the station’s highest rating morning show. In addition, CPLC produces a bi-monthly half hour Spanish radio show on Entravision. The show reaches approximately 45,000 listeners in urban and rural communities of central and southwestern Arizona. CPLC sponsors a local TV show, “Su Vida”, featured on Cox Channel 7 that also broadcasts from time to time on other Cox channels across the country and via social media. Multiple appearance opportunities for Prestamos program representatives will be available during the award year. Prestamos has established relationships that it will call on to refer eligible clients to this program via its partnerships with local SBA, (SBDC)MBDC, Chambers of Commerce, Minority Supplier Development Councils. Public entity partners include: • Arizona Commerce Authority • City of Phoenix Economic Development • Craig Jordan, Arizona District Office - SBA • The Better Business Bureau • Hispanic Chamber of Commerce • Local First Arizona • City of Phoenix Economic Development • City of Mesa Economic Development In order to adhere to program guidelines under promotion of the program Prestamos will: • Advertise and promote to the local small business community one week prior to Program start date until the close of the Program. • Ensure all promotional and marketing material is in both English/ Spanish • Includes County and approved identification of Maricopa County as a program sponsor • Get approval in writing by the county prior to use Prestamos Program requirements Technical Assistance : Per the RFP Prestamos will be responsible for the following program administration activities listed and any additional ones as determined by the County: • Development of an Eligibility Affidavit for applicants County will approve the affidavit forms prior to use. • Created and approved by County Eligibility Affidavit. Affidavit will adhere to section 2.2.4.1 and will be required to certify that zoning and regulatory requirements have been met including: o has the proper zoning entitlements; o does not have any active enforcement actions against the applicant by the County or their respective city/town government; o is in substantial compliance, meaning that the County or respective city/town has not taken any enforcement action against the applicant as authorized by law for any deficiencies; and o is in good standing with the Arizona Corporation Commission. Capacity Estimates: Technical Assistance Small Business Resiliency Program Prestamos seeks to serve approximately 2,500 Maricopa County small businesses under this program, providing 5 direct hours of one-on-one Technical Assistance Support to each client. Prestamos will additionally host 24 bi- weekly webinars (In English and Spanish) that will be marketed to the entirety of Maricopa County. If the County is able to devote additional resources to the Technical Assistance program, Prestamos is capable of scaling the Business Advising Team resulting in an increase of the number of clients served through direct 1:1 support. Service Provided Outcomes 5 Hours Direct 1:1 Technical Assistance 2,500 Small Businesses Served Bi-Weekly Webinar Delivery 24 Webinars Completed Open Advisement Days Monthly First-Come-First Serve Sessions Customer Service Staffed Phone Lines M-F 8am – 5pm SERIAL 220009-RFP 5.6.1.3 Exceptions to the Solicitation (See Section 5.7 – Exceptions to the Solicitation for instructions and formatting information) There are no exceptions to the solicitation noted. SERIAL 220009-RFP EXHIBIT B-1 SCOPE OF WORK LOANS G R O W T H L O A N S P R O P O S A L 5.6.1.1 Proposal – Executive Summary: Chicanos Por La Causa, Inc. (CPLC), and Prestamos CDFI LLC (Prestamos), a Division of Chicanos Por La Causa, Inc., seeks to be the Maricopa County’s Administrator of the Small Business Resilience Program. Prestamos will implement and deliver services as requested in the RFP Serial 220009 RFP in a manner satisfactory to the County and consistent with the funding conditions including agreed terms and conditions. • Experience providing services to Small and Micro Businesses - CPLC and Prestamos combined have over 30 years of experience in providing access to capital to Small and Micro Businesses. They utilize a variety of governmental and private programs to provide loans and business development services. Capital is provided through (1) governmental programs such as Small Business Administration (SBA) Microloan and Community Advantage programs, and federal and state new markets tax credit, and (2) private capital for small business loans and equity investments. CPLC also hosts a SBA Women’s Business Center (WBC) and through it provides technical assistance such as business plan development, financial literacy, credit counseling, website development and grant/loan application assistance. Prestamos provided similar assistance through its SBA Microloan program. These services are offered in English and Spanish to start- up and existing small businesses in low-income areas and minority and women owned businesses. Prestamos has staff that speaks additional languages in addition to English and Spanish. CPLC impacts over 625,000 individuals annually through its economic development, health and human services, housing, education and small business assistance programs. • Experience managing Federal Funds – Over the past 30-years CPLC and Prestamos have been managing funds from federal, state, and county governments in AZ and other states. Currently CPLC manages an annual budget over $200 million, with funds from a wide range of sources, each with distinct reporting and performance-based requirements. CPLC employs a staff of 1,200. Prestamos manages a small business lending portfolio of $57 million made utilizing funds from SBA, New Markets Tax Credits, Office of Community Services, City of Glendale Small Business Disaster Assistance program, City of North Las Vegas Disaster Assistance Program, City of Phoenix Small Business Financial Assistance Program (SBFAP) and private capital from banks and funds. Prestamos has an annual budget of $3.7 million that supports a staff of 31. • Grant Programs were deployed in response to COVID-19 pandemic assistance. Of the $8.8 million loans to small and micro businesses, $3.7 million was to businesses in Maricopa County. Of $3.7 million, 35.18% was to Hispanic-owned businesses, 3.49% to women-owned and 60.98% to minority-owned. • Ability, Capacity and Skill to Perform Promptly – Prestamos will be handing the Maricopa County Small Business Resiliency Program’s (MCSBRP) Growth Loan prong from loan application to funding for all applicants. Prestamos has been providing similar services in both Spanish and English to small and micro business since it was approved as a SBA Microloan Intermediary. Prestamos staff is trained in providing the necessary assistance in quick and efficient manner and Prestamos has proven capacity, and infrastructure to administer the Growth Loan prong. For example, Prestamos successfully administered SBA PPP and EIDL programs and other similar programs established by other AZ and NV counties in both English and Spanish to small business owners, independent artists and musicians impacted by COVID-19 pandemic in its target area of Maricopa, Clark, Washoe, Los Angeles and other counties with most services provided in Maricopa County. Prestamos can deliver its services through proven traditional, remote and digital technologies that conform with social distancing protocols. SERIAL 220009-RFP • Capacity & Skills - Our demonstrated capacity and skills to perform is reflected in our efficient and timely manner of administering forgivable loans to small businesses impacted by COVID19 under the federally funded CARES Act and the Payroll Protection Program Phase I & II. As shown above, Prestamos, under the SBA PPP program, deployed a total $7.1 billion forgivable loans to over 900 businesses which resulted in retention of about 470,000 jobs. Similarly, for the City of North Las Vegas, Prestamos facilitated funding of $1.2 million in up to $25,000 forgivable loans for 90 businesses following the CARES Act funding guidelines. The programs used Prestamos’ cloud-based loan origination platform from inquiry to closing. Application and intake for each loan program was customized. • Creation and Execution of portal/ admin system along with customer service – Prestamos’ cloud-based loan origination platform is an extremely robust core origination system that includes customizable lending products and features, secure borrower-facing loan applications, scalable document classification and powerful reporting capabilities. All calls are recorded into the system and distributed to a core group to provide assistance with application, data and document gathering, eligibility verification, etc. Once the application is complete, the baton is passed on to the analysts who complete the required analysis and create a credit memo for approval by the appropriate management. During the whole process, any time technical assistance is needed the WBC staff step in provide the necessary assistance in English or Spanish. The WBC also works with applicants who are not technologically savvy in completing the online application. METHOD OF APPROACH – Businesses eligible for Prestamos’ assistance must meet the SBA guidelines for a small business that are based on the industry the business is in. The business has to meet the LMI requirements, certify inability to access capital are market rates, and is minority and/or women owned and operated. Prestamos will work collaboratively and the MCSBRP in implementation the program. The funds can be quickly deployed. Prestamos’ loan origination software will be updated to include the MCSBRP product and eligibility and requirements for the Growth Loans programmed into the system. Once the option for this program is available through Prestamos’ website applicants will be able to quickly navigate through the application. Once the address is entered into the system, the census tract is automatically captured, which may or may not be an LMI area. However, if the business is not in an LMI area then it has to qualify based on income. The applicant’s demographics, number of employees, use of funds, business information are also fields that need to be completed, without which an applicant cannot proceed forward. Prestamos can quickly process the applications and submit for funding. Prestamos will also incorporate any eligibility affidavits that the program requires as part of its closing documentation. The system will allow applicants to complete the application once they have met the following minimum qualifications: • Currently employ 50 or fewer full-time equivalents. • Gross income/revenues less than $5 million between January 1, 2020 and December 31, 2020. Prestamos has developed an efficient and successful four-step loan underwriting and administration process that includes: 1) Application Intake and document gathering; 2) Underwriting; 3) Closing and 4) Fund disbursement which allows us to start services promptly, and meet specified program period without delay. Method of Soliciting Applications - Prestamos in coordination with Maricopa County will develop, implement, and conduct a well-orchestrated, collaborative and target market driven and bilingual communications campaign to create awareness of the program, its benefits and eligibility requirements. Outreach and recruitment will be particularly focused on reaching businesses that meet the program eligibility criteria. In addition, through our PPP and disaster programs deployment activities, Prestamos has an existing database of business that are still struggling to attain pre-pandemic sales and small businesses are inquiring about low – or zero-interest option to keep the businesses operational. Prestamos also has a pipeline of small, women-owned, minority businesses that were eligible for the PPP but for one reason or another did not complete the application prior to the closure of the program. These businesses can become referrals for this program. Prestamos will solicit applications through online marketing, digital media, flyers, and through referrals from community stakeholders and government entities. All strategic program communications will recognize the County by name and/or logo. SERIAL 220009-RFP Method for Application Processing, Documentation and Reporting - - - Prestamos uses SPARK, a cloud-based loan management platform to process, document and report on its lending activities. SPARK has built-in security encryption features that integrates with DocuSign and supports API communication with third parties through an intuitive and dynamic dashboard system with password protected log-in credentials and assigned levels of access to monitor and interact as needed to assure the timely execution and success at each step of the process: application, underwriting, funding, and post loan reporting. Maricopa County will be able to have instant access to audit program files and build levels of transparency and trust in the process. SPARK offers the ability to configure specific lending eligibility, required application forms, document management, and storage requirements that meet compliance with privacy and confidentiality policies. All applications will be evaluated based on County-established criteria in a consistent manner. Intake personnel will assist the client from entering the contact information to collecting and uploading the required documents. Then, the Underwriter will take over and conduct analysis, create credit memorandum and make recommendation for approval. Upon approval, the credit memorandum and request for funding will be forwarded to MCSBRP representative who will then process grant payment. Application Design- The online application will be customized to collect the required information, eligibility certifications and required documents. At the minimum the following information will be collected. Most of this information is already part of Prestamos’ loan management platform: • Name of Business • Employer ID/Tax ID Number • Additional Business Owner (if applicable) • Business physical address (or home address of mobile vendor) • Business owner’s contact information • Business Type (LLC, Corporation, Partnership, Sole Proprietorship) • Proof for 501(c)3 status (for non-profits) • Business Short Description (briefly describe goods or services business provides/manufactures) • Date Business Opened • Current Number of full-time equivalents • Description of impact COVID-19 has had on business • Explanation of how loan will help business to return to pre-pandemic levels and/or grow business (Growth Loan applicants only) • Description of how funds will be utilized (e.g. payroll, debt, rent, utilities, accounts payable, vendors, etc. Additional voluntary business owner demographics will include: • Gender • Race • Ethnicity • Disability status • Veteran status Sample application for our PPP program can be find at https://www.prestamosloans.org/ppp/ The Application Process - The link to the application will be from Prestamos, MCSBRP and CPLC websites. Prestamos staff will be available to answer questions. 1. Application Intake & Packaging - We gather initial information from the applicant and send the completed application to underwriting. Application form may include but not be limited to a) Criteria for eligibility; b) Personal information; c) Business information; and d) Determine monthly essential operating expenses. Upon completion an acknowledgement and a welcome message is sent with a link to the data entered and instructions to upload the required documents. This completes the intake process and Prestamos’ financial team now starts the application review and prioritization process. SERIAL 220009-RFP The online portal will meet all of the RFP listed requirements. Prestamos will provide hosted online dedicated portal for Growth Loan applicants. Prestamos will adhere to the minimum requirements, including that the portal(s) allow for the applicant to provide required information and to upload supporting documents. Prestamos will ensure the following: o The portal shall remain operable until the conclusion of the program. o The portal will be available in both English and Spanish. Portal Security Requirement and Breach of Data: CPLC is a provider of services that are governed by HIPAA regulations and collects personal identifying information, and/ or social security numbers from its clients. CPLC and Prestamos maintain policies to ensure appropriate and secure use, retention, storage, and disposition of all client data. Emails are encrypted, and confidential documents are stored in locked cabinets in locked offices of program staff; documents are destroyed according to a schedule based on legal requirements and the requirements of each funding source. The Information Technology Services (IMTS) department is responsible for the security and protection of data on the online portal. All data and associated content will be encrypted, stored and managed by IMTS. The data types known as working, derived, publishable, and resource data are classified as Original Source data that is saved in unstructured and structured formats. Unstructured formats such as Microsoft Office documents are uploaded to the designated SharePoint site, and structured formats are entered directly into SharePoint user- defined fields. The SharePoint site is an Online Transaction Processing (OLTP) operational system responsible for storing all information including associated personal identifiable information (PII) as resource data (raw data), where applicable. Access to the SharePoint and any Original Source data is password protected and accessible to only program staff. Any structured Original Source data that is exported is considered de-identified Consolidation Data, and any personal identifiable fields are strictly removed. Exported consolidated data is stored in an Online Analytical Processing (OLAP) system known as the Data Warehouse. These services oversee management of various System, Data, and Software Development lifecycles related to the data collection, data storage, and data processing systems. It also includes access to customizable Commercial Off-the-Shelf (COTS) systems and infrastructure: Microsoft SharePoint, Microsoft SQL Server, and software developed with Internet Information Services and Microsoft .NET framework technology for web and native mobile solutions. If a breach occurs Prestamos will notify the County and applicants as soon as possible and no later than 24 hours from identification of any breach or any attempted breach of the security and privacy of the data or any portion thereof, provided to the contractor, or unauthorized access to or disclosure of such data. Customer Service: Prestamos shall provide online and phone-based customer service to the applicants seeking information about the program and/or assistance with the application process. • Customer support will be provided during standard business hours, Monday-Friday, 8:00 AM - 5:00 PM; • Customer support will be provided in English and Spanish. • Prestamos will contract with a service to ensure the program staff has the ability to access translation services for less commonly spoken languages. 2. Underwriting – An assigned underwriter will review and verify the eligibility of applicant. Underwriter ensures data entry accuracy, generates a denial letter or credit memorandum and tracks the application through funding. For this program Prestamos is proposing the following terms: see below updated terms on clarifications page 40 of document. Prestamos will designed this program to provide low loans to business that traditionally lack sufficient access to grow their businesses including the following: SERIAL 220009-RFP • Minority business owners • Women business owners • Microbusiness owners • Businesses located in underserved rural and/or low-income areas of Maricopa County • Businesses serving underserved and/or low-income residents 3. Packaging & Closing - Upon loan approval the grant/loan packagers collect all additional documents needed to finalize the deal including original signatures or DocuSign to ensure transaction meets all documentation requirements. - A closing checklist is generated, and a settlement statement attached to the application. Assigned disbursement manager will work with program fund manager for final application review and funding approval. Finally, the closers and MCSBRP finance team will set up disbursements for the borrower. Once loan is fully disbursement, the loan is available for reporting purposes. Prestamos will assess all submitted applications against the established criteria. Final determinations will be made by Prestamos. In the event an applicant is declined, Prestamos will issue a decline letter stating the reason of decline. Prestamos will provide MCSBRP with a list of in process, approved and declined In the event an applicant is declined, Prestamos will issue a decline letter stating the reason of decline. PROGRAM PERFORMANCE MONITORING – Prestamos will track the progress of MCSBRP to ensure timely completion of project grant activities including job creation and retention. This is done through SPARK monitoring and if needed through on-site monitoring, including performance and financial reports. Project Administrator, VP Teresa Miranda, Portfolio Manager David Castillo, and other key staff are responsible for assuring all agreement related activities are in compliance with the requirements of the MCSBRP and will make program staff and files available to MCSBRP staff for on-site monitoring and auditing purposes during normal operating hours upon requests. 5.6.1.2 Qualifications Financial Management – CPLC and Prestamos have comprehensive, written and board approved accounting and financial management policies and procedures, internal controls, and a management information system capable of managing the complexities of Maricopa County fiscal management requirements, as demonstrated through our financial management of other multi-pronged government programs in which we participate. The financial management is performed through Windows-based, SQL product called Blackbaud, Accounting for Nonprofits. All transactions are coded following a structured chart of accounts, which identifies the Project or Grant, Fund, Account Number, Center and Report Code. Our policies and procedures include effective checks and balances to safeguard the assets of our organization and ensures proper segregation of duties. Our internal controls and separation of duties protect the assets, create reliable financial reporting, promote compliance with laws and regulations and achieve effective and efficient operations. They also relate to all our communication processes and include procedures for (1) handling of funds received and expended, (2) preparing timely financial reporting and conducting an annual audit of financial statements, (3) evaluating staff and programs, (4) maintaining inventory records and (5) implementing personnel and conflicts of interest policies. ADEQUATE STAFFING - Prestamos has identified a team of highly skilled bilingual English and Spanish language proficient professionals, with significant combined experience in business grant underwriting. Competent in serving small businesses including women-owned, veterans and low income and disadvantaged communities, to fiscal management, federal award administration, evaluation and reporting to assure the success of the Maricopa County Small Business Resiliency Program. SERIAL 220009-RFP Coordination Requirements: With over 30 years of experience in delivering capital and development services, Prestamos has the proven business acumen to address the needs of entrepreneurs, and is ready to implement proven strategies to assist the local underserved business communities throughout the states it serves and impact small business owners immediately. Prestamos believes our strength in serving Latino and other underserved populations is in our brand as a trusted partner to the community. In FY2019, Prestamos served 517 clients and 4,924 beneficiaries. And in FY2020 in response to COVID Prestamos mobilized our team and scaled its services to serve nearly 1,000 businesses. Prestamos provides a range of lending products to support the capital needs of entrepreneurs and small business owners in order to promote economic and community development, while creating and/or retaining jobs and revitalizing communities. Prestamos focuses its activities in the Latino and MBDA business community who face barriers to accessing capital and specialized expertise. Prestamos’ loans are structured to provide affordable rates and fees compared to high-cost alternative lenders. Prestamos, with a proven track record of assisting underserved business markets, recognizes the immediate needs of racially and ethnically diverse entrepreneurs who are adversely impacted by the current health, social, and economic crisis of 2020. To address the structural inequalities and the social and economic barriers exacerbated by this crisis, Prestamos proposes to use its wide industry knowledgeable staff to not only help the applicants navigate through this program but also utilize other federal state and small business support opportunities. Prestamos currently administers the SBA Small Business program and the SBA Women’s Business Center and received awards from the federal CED program and NMTC program from the CDFI. Understanding and maneuvering the ecosystem Covid19 support has been something the team has been doing since the federal CARES program and PPP loan program. CPLC and Prestamos has the ability to support and administer appropriate referrals to the County’s Small Business Resilience Program and other state and federal program regardless of how they began their engagement with us. Advertisement and Promotion of the Program: In order to reach our target small business communities Prestamos marketing and outreach campaigns will take into account the COVID-19 post pandemic environment and minimize the exposer of participants. This media and marketing proposal includes a business to customer strategy and extensive channel marketing, which consists of traditional, digital, and robust social media strategy. Direct marketing will leverage our parent organization’s Chicanos Por La Causa (CPLC), Marketing & Communications and Public Affairs Departments and their expertise in reaching small businesses and entrepreneurs within the Hispanic community. Activities will be geared to industry, community stakeholders and the public at large to create awareness of loan programs, to disseminate project collateral materials and information. These activities may include but not be limited to: • Implementing multiple local market driven media campaign by leveraging existing media relations; • Conducting targeted campaigns to reach identified target individual and markets, executed through digital platforms; • Increase footprint campaign to overall market though digital campaigns; • Re-Engaging existing Prestamos providing information on the benefits of new loan products; • Holding targeted outreach events through partnerships with universities, SCORE, SBDC & SBA. Business incubators such as Co-Hoots, SkySong, Local First, Native American Councils, AWEE, NAACP entrepreneurs, Veterans Boots to Business, various Chambers of Commerce. Marketing Assets include: Social Media, LinkedIn, Constant Contact, Digital Ad campaign, traditional earned media, print and radio. Through their strong media relationships, CPLC regularly appears on general market and Spanish television and radio shows that reach a broad and diverse audience. CPLC also produces its own TV and radio shows. For more than 40 years, CPLC has produced a half hour televised show, “Nuestra Causa”, on English-language KTVK 3TV reaching approximately 30,000 viewers monthly in central, northern, and southwestern Arizona. Nuestra Causa airs immediately before the station’s highest rating morning show. In addition, CPLC produces a bi-monthly half hour Spanish radio show on Entravision. The show reaches approximately 45,000 listeners in urban and rural communities of central and southwestern Arizona. CPLC sponsors a local TV show, “Su Vida”, featured on Cox Channel 7 that also SERIAL 220009-RFP broadcasts from time to time on other Cox channels across the country and via social media. Multiple appearance opportunities for Prestamos program representatives will be available during the award year. Prestamos has established relationships that it will call on to refer eligible clients to this program via its partnerships with local SBA, (SBDC)MBDC, Chambers of Commerce, Minority Supplier Development Councils. Public entity partners include: • Partner Entity • Arizona Commerce Authority • City of Phoenix Economic Development • Craig Jordan, Arizona District Office - SBA • The Better Business Bureau • Hispanic Chamber of Commerce • Local First Arizona • Arizona Rural Development Council • City of Phoenix Economic Development • City of Mesa Economic Development In order to adhere to program guidelines under promotion of the program PRestamos will: • Advertise and promote to the local small business community one week prior to Program start date until the close of the Program. • Ensure all promotional and marketing material is in both English/ Spanish • Includes County and approved identification of Maricopa County as a program sponsor • Get approval in writing by the county prior to use Prestamos Program requirements: Per the RFP Prestamos will be responsible for the following program administration activities listed and any additional ones as determined by the County: • Development of an Eligibility Affidavit for applicants for the Growth Loan, portion of the program, and County will approve the affidavit forms prior to use. • Development applications for Growth Loan applicants to complete via the PRestamos hosted online portal. Application submission requirements must ensure that the applicants are able to upload the following as part of program application: o Information as identified in Section 2.5 –GROWTH LOAN APPLICATION in the RFP o Required documentation as identified in Section 2.5 – GROWTH LOANS in the RFP o Created and approved by County Eligibility Affidavit. Affidavit will adhere to section 2.2.4.1 and will be required to certify that zoning and regulatory requirements have been met including: has the proper zoning entitlements; does not have any active enforcement actions against the applicant by the County or their respective city/town government; is in substantial compliance, meaning that the County or respective city/town has not taken any enforcement action against the applicant as authorized by law for any deficiencies; and is in good standing with the Arizona Corporation Commission. Prestamos will: • Within two days' receipt of a completed grant or loan application, we will notify applicant of application status. Notification shall include any known application deficiencies and information about how such deficiency can be rectified. • notify applicants of final approval or decline of application within 15 business days of receipt of a final, complete application. • be responsible for issuing appropriate tax forms to any grant recipient or governmental agency. • Be responsible for collection and retention of all required documents from loan applicants. SERIAL 220009-RFP • maintain an accounting of program funds separate from any other account. • record all program transactions. • provide to the County a record of program transactions upon request. • bill the County on a monthly basis for allowable expenses related to administering the program and interest expenses. • In addition to reports requested in the RFP, we will provide reports upon request, including key performance indicators, as determined by the County. • provide County with all program records within 15 business days following the end of the program. 5.6.1.3 Exceptions to the Solicitation (See Section 5.7 – Exceptions to the Solicitation for instructions and formatting information) There are no exceptions to the solicitation noted. SERIAL 220009-RFP CPLC Response to Maricopa County220009-RFP Small Business Resilience Program Overview of Updates to Budget and Design of Program: Based on the discussion with the County at our meeting CPLC Prestamos has made the following programmatic and budgetary adjustments to our proposal. • After further review of the budget we realized the full cost of buying down the interest rate of 5.5 percent was not accounted for. The intention was to have the County buy down the interest to equate to a 5.5% interest loan when accounting for the time value of money. This was an error on our part. The fee to buy down the interest was adjusted 12% to cover a 5 year fully amortizing term loan. The expectation is that the small businesses would only pay 1% interest for the life of the loan. • Based on the County’s desire to include other CDFI’s made several adjustment to its proposal • We increased the allocation of effort for the program director in order to account for time spent establishing formal partnerships with CDFI’s and for monitoring and reporting • Additionally added a Marketing Coordinator position to work on marketing strategies for the program as a whole and specifically with partner CDFI’s • The intention is to pass through the County’s fee to partner CDFI’s that originate, fund and service loans through this program. Understanding that some CDFI partners may not be interested in funding the loans directly, we included a 1% referral fee for loans that CDFI’s may not be able to fund directly. • The budget line items related to fees were adjusted to reflect $13 million in deployment in the first year. We believe this is better reflective of demand for loans from small businesses in the first year and would look to deploy $12 million in year two based on the County’s desires. • CPLC Prestamos indirect cost rate covers expenses related to human resources, accounting and finance, legal, IT and other share services. The basis for the indirect cost line item was adjusted to reflect a percentage of direct personnel and operating costs and loan fees were excluded from calculation. • What different loan types are being proposed? For this program CPLC/ Prestamos will offer 5 year fully amortizing term loans from 10,000 to 100,000 at 1% interest rate to small businesses. • What is the estimated capital available for the loan program? Prestamos has $25 million capital available to implement this program. Prestamos adjusted the budget to deploy $13 million in the first year of the program, and would look to deploy $12 million upon renewal for a second year. We believe this will align with the demand from small businesses within Maricopa County. Prestamos is open to working with the county to structure the contract to allow for deployment of up to $25 million in first year if based on the counties’ goals and budget limitations. • Does Prestamos have sufficient capital to provide the loans? If not, could other CDFI’s be used to provide funding? Yes, Prestamos has sufficient capital to provide the loans. Based on County’s desire we updated program to accommodate CDFI partners. • Do you have a plan to refer borrowers to other lenders? SERIAL 220009-RFP Yes, Prestamos will establish partnerships with CDFI’s interested in direct lending or interested in providing referrals. • What is your plan if you reach your loan limit? We believe that we have sufficient capital to meet the demand from small businesses. • Proposal shows interest rate up to 5.5%. Pricing shows interest buy down (5.5%). • Is the County buying down the interest rate to 5.5% and this rate is charged to the loan applicant? What is the total interest rate? The total interest rate for these loans will be 6.5%, the County will buy down 5.5% of the intrest rate and the small businesses will pay 1% interest. Explain the two other fees – loss risk share at 3% and origination fee at 2%. What do these fees cover? The 2% origination fee covers the costs of underwriting and loan documentation, typically Prestamos charges 3% fee across all loan products but discounted this fee to County based on volume. The 3% Loss Risk Share is a fee similar to FHA insurance whereby each loan is charged a fee to lessen the impact of losses across the entire portfolio of loans. We have modeled this program to a loss rate of 6%. • Will clients only be responsible for repaying capital, or are there other fees that will be charged to them? No fees will be charged to the small businesses. • Is 0.5 FTE sufficient to staff this program? Prestamos has provided an amended staffing plan based on anticipated staffing levels to meet program lending objectives. These positions were not included in the line item budget directly as they are paid for through loan fees. Since our meeting, we made slight adjustments to the budget on line item staffing positions to account for the County’s request to include other CDFI’s. These changes adjusting allocation of Program Director to .65 FTE and adding a .30 FTE Marketing Coordinator. See attached full staffing plan and organizational chart • The proposal states that businesses have to meet LMI requirements, certify an inability to access capital, and be minority/woman owned/operated. Will these requirements exclude small businesses that meet the first two criteria but not the last? The statement should have read as “meet LMI requirements, certify an inability to access capital, and/or be minority/woman owned/operated” • The proposal states that loans for existing borrowers may be modified under this program. We would need to better understand what is meant by this. Of particular concern is that the federal funding cannot be used to cover costs incurred prior to March of this year. Prestamos is no longer proposing loan modifications be included in program. A better use of the program resources would be to refinance higher cost debt for small businesses to help them improve cash flow and support sustainability and growth. SERIAL 220009-RFP • The Advertisement and Promotion of the Program section references CPLC’s direct marketing expertise in the Hispanic community. What expertise does CPLC have with marketing in other minority populations? Prestamos has significant experience in outreach and marketing efforts to reach targeted underserved communities across diverse backgrounds. Prestamos will utilize a suite of tools and strategies that have proven to be effective in the past to include but not limited to: • Implementing multiple local market driven media campaign by leveraging existing media relations; • Conducting targeted campaigns to reach identified target individual and markets, executed through digital platforms such as geofencing marketing, targeted Google advertisements, Tik Tok, Instagram, and Facebook; • Engaging non-traditional resources partners, such as community centers or health centers; • Enlisting local media support through Earned Media Opportunities highlighting success stories; • Direct text and email marketing utilizing Prestamos database of thousands of businesses in Maricopa county from its PPP efforts and other loan and technical assistance programs. • Holding targeted outreach events through partnerships with universities, SCORE, SBDC & SBA. • Business incubators such as Co-Hoots, SkySong, Local First, Native American Councils, AWEE, NAACP entrepreneurs, Veterans Boots to Business, various ethnic Chambers of Commerce such as the Black Chamber of Commerce, the Asian Chamber of Commerce, and the Minority Business Development Agency (MBDA). • Marketing Assets include: Social Media, LinkedIn, Constant Contact, Digital Ad campaign, traditional earned media, print and radio. • Utilize relationship with Valley Metro to place targeted advertising; and • Leverage our strong referral banking relationships to help support small businesses unable to access capital through their traditional lenders. Prestamos demonstrated success in reaching underserved communities beyond Latinos can be seen in our PPP deployment, where nearly 50% of all PPP forgivable loans we originated went to African American owned businesses. This was accomplished primarily through targeted online and social media ads. Prestamos will utilize similar targeted strategies to reach a broad representation of underserved communities for the proposed Maricopa County program. • Public entity partners are listed on page 9. What specifically will they be asked to do? Note that the City of Tucson and SBDC of Coconino County should be removed, as they are not Maricopa County entities. CPLC/ Prestamos will not be partnering with City of Tucson and SBDC of Coconino County on this program. SERIAL 220009-RFP Maricopa County Growth Funds staffing Position Allocation Senior Credit Officer .10 FTE Loan Program Director .65 FTE Portfolio Manager .10 FTE Loan Administrator .15 FTE Sr. Analyst .15 FTE Credit Analyst I (Loan request $50K to 100K) .15 FTE Credit Analyst II (loan request $50K and less) .20 FTE Intake Specialist .20 FTE Expeditor I (Loan request $50K to 100K .15 FTE Expeditor II (loan request $50K and less) .20FTE Business Development Officers (4 staff) 1.5 FTE Data & Impact Specialist .10 FTE Administrative Assistant .50 FTE Marketing Coordinator .30 FTE