MCWDB-ANNUAL-REPORT-FY21 (4).PDF
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MCWDB PROGRAM YEAR 2020 REPORT Letter from the Chairman .......................03 Overview of Maricopa County ..............04 MCWDB Goals .................................................06 PY21 Financial Review ................................07 MCWDB Mission & Vision .........................05 Maricopa County at a Glance .................08 Title 1B ....................................................................09 Title II: Adult Education ................................11 Table of Contents Title III: Employment Services..................12 Title IV: Vocational Rehabilitation..........12 MCWDB Members ..........................................13 Community Impact Story ..........................15 Letter from the Chairman Chairman Maricopa County Workforce Development Board Matt McGuire Page 3 I start (and will end) by expressing my profound appreciation to Maricopa County’s Workforce Development Board, our Elected Officials, Maricopa County leadership and staff, the ARIZONA@WORK Council, our core partners, the job- seekers whom we have served and the employers whom have benefited from great people looking for work. The past year was one of significant progress. Together we: grew services by 19%, continued to be the #1 apprenticeship program in the Country, completed two full Local Board re-certifications, closed two outstanding audits, recruited nine new board members, hired an exceptional new Executive Director and filled his team with a promotion of one of our stars and added two new recruits. Wow! With that foundation, we now look to the future. In the year ahead, we begin with a Board retreat, a new Committee structure, a highly engaged board, a commitment to drive regional relationships, and a focus on advancing and adapting our Vision, Values and Goals with our pursuit to be a best-in-class workforce system that connects job-seekers to career opportunities and employers to skilled talent, stimulating economic prosperity and enhancing quality of life for all. I extend my heart filled thanks to everyone who accomplished so much amidst the pandemic we have endured over the past 18 months. I appreciate you and all you do. Let’s prosper in the upcoming year. Chairman Maricopa County Workforce Development Board Overview of Maricopa County Maricopa County was established as a County in 1871. It is located in south-central Arizona and covers 9,224 square miles. It is the most populous county in Arizona and makes up more than half of the State's population. With its 4,485,414 residents, it is the fourth most populous county in the United States. Maricopa County continues to be the fastest growing county in the nation, with 86,820 people added between July 2019 to June 2020 - an average of 237 people per day. ARIZONA@WORK - Maricopa County ARIZONA@WORK - Maricopa County is one of Arizona's 12 regional Local Workforce Development Areas (LWDAs) and serves Maricopa County, excluding the City of Phoenix. ARIZONA@WORK - Maricopa County, collaboration with local community-based organizations, makes up the current workforce network of business and employment related service providers for the Maricopa County LWDA. The system is responsible for providing services to 2.8 million residents within the 8,707 square mile area. The City of Phoenix, which jointly serves Maricopa County, serves nearly 1.68 million people within its 517 square mile boundary. Maricopa County Workforce Development Board The Maricopa County Workforce Development Board (MCWDB) is a policy-making entity empowered by the Workforce Innovation and Opportunity Act that works to ensure that Maricopa County residents have the skills, training and education to achieve their career goals, and Maricopa County employers are able to hire, develop and retain qualified employees. The MCWDB partners with local businesses and educators to create and educated workforce capable of sustaining economic prosperity in the future. The 19-member board represents all facets of the workforce system in the Maricopa County LWDA, including the business community, and leaders from education, labor, public service and community-based organizations. The MCWDB has established it mission, vision, goals and strategies to ensure that integrated service delivery in the region is aligned with federal and state goals for implementing the Workforce Innovation and Opportunity Act. Page 4 Based on the WIOA's six purposes, the MCWDB's Mission includes: 1. Increasing access and opportunities for the employment, education, training and support services to succeed in the labor market. 2. Supporting the alignment of workforce investment, education and economic development systems in support of a comprehensive, accessible an high-quality workforce development system. 3. Improving the quality and labor market relevance of workforce investment, education and economic development efforts to provide workers with the skills and credentials necessary to secure and advance in employment with family-sustaining wages and to provide employers with the skilled workers the employers need to succeed in the global economy. 4. Promoting improvement in the structure of and delivery of services to better address the employment and skill needs of workers, job seekers and employers. 5. Increasing the prosperity of workers and employers, the economic growth of communities, regions and states and the global competitiveness of the United States. 6. Providing workforce investment activities that increase the employment, retention and earnings of participants and increase attainment of recognized postsecondary credentials by participants. Vision Your trusted partner to deliver innovative workforce solutions that connect employers to skilled talent and prepare job seekers for careers, stimulating economic prosperity and enhancing quality of life for all. MCWDB Mission & Vision Page 5 Mission MCWDB's Goals Goal 1: Create a High Quality Workforce Development System Strong education services to address employer needs. Ensure a strong apprenticeship program Deliver effective training Strengthen educational services Deliver a high quality, seamless customer experience Employer and job-seeker focused Establish a viable entity for serving the region Maintain a Human-Centered Design approach Ensure focus on flexibility Identify a range of alternative funding sources in addition to federal workforce development agencies Include long-term partnerships with private sector partners, foundations and other sources Specify integrated funding sources that ensure a wide range of services to employers and job-seekers. Design meaningful and simple metrics Apply metrics that add value and facilitate understanding of all stakeholders Contribute to shared achievement through clarity of metrics Goal 2: Build Brand Awareness of Workforce Development to Increase Utilization Goal 3: Implement Regional Workforce Entity Goal 4: Build a Self-Sustaining System of Workforce Development Goal 5: Design Performance-Based Metrics that Improve System Outcomes Total Funding Expended Fiscal Years 2018-2021 $12.115 $11.905 $15.002 $18.081 $20 $18 $16 $14 $12 $10 FY18 FY19 FY20 FY21 Millions Fiscal Year Page 6 FY21 Financial Review Total Expenditures for FY 2021: $18,081,034 WDB Admin & Oversight $592,373 ARIZONA@WORK Services: Staffing & Operations $9,718,962 Direct Participant Services $7,769,699 3% 54% 43% Direct Participant Services Breakdown During Fiscal Year 2021 $7,769,699 (43%) of funding went directly to services including apprenticeships, occupational skills training, work experiences (WEX), and supportive services. A majority of the funding went to occupational skills training (72%) and WEX (14%). 72% 14% Occupational Skills Training Work Experience Apprenticeship 12% Page 7 Maricopa County at a Glance Population Median Age 4.49M 36.9 Median Household Income $68,649 Families in Poverty Unemployment Rate Median Property Value 12.1% 5.7% $293,600 Number of Employees Number of Businesses 1.8M 97,970 Page 8 Program Participation 3,556 450 947 4,953 4,000 2,000 0 Adult Dislocated Worker Youth Total (All Programs) Training Service Participation 1,537 259 468 2,264 4,000 3,000 2,000 1,000 0 Adult Dislocated Worker Youth Total (All Programs) PY20 Activity Highlights Title IB Program There are four major WIOA Title IB program including: The Adult Program provides workforce services that increase the employment, retention, earning and attainment of recognized post-secondary credentials for adults ages 18 and older. The Dislocated Worker (DW) Program provides services to individuals who have been terminated, laid off, or have received notice of termination or layoff from employment, generally due to employer downsizing or plant closures. Self-employed individuals who are unemployed due to economic conditions as well as displaced homemakers may also receive DW program services. The Rapid Response (RR) Program is the cooperative effort of ARIZONA@WORK-Maricopa County staff and other partner programs. RR provides assistance and services to workers affected by layoffs, plant closures, natural or other disasters resulting in mass job dislocation. The intent of RR activities is to aid affected workers and help them transition to a new employment opportunity as quickly as possible. The Youth Program provides a comprehensive array of services (i.e. occupational skills training, work experiences, basic academic skills education, adult mentoring, etc.) the goal is for program participants to obtain a job in a career pathway, enroll in post-secondary education or register in an apprenticeship prior to the end of their participation in the program. Youth programs offer services to in- school and out-of-school youth ages 14- 24. Page 9 Median Earnings $7,656 $8,570 $5,194 $7,158 $8,795 $4,500 10,000 8,000 6,000 4,000 2,000 0 Adult Dislocated Worker Youth Target Actual Rate ($) Measurable Skill Gains 73% 66% 70% 59% 50% 53% 100 50 0 Adult Dislocated Worker Youth Target Actual Rate (%) Credential Attainment 82% 85% 80% 75% 80% 59% 100 50 0 Adult Dislocated Worker Youth Target Actual Rate (%) Page 10 Title II: Adult Education WIOA strengthens the Title II Adult Education and Family Literacy Act (AEFLA) program by positioning adult education services provided by the Arizona Department of Education as a key component of the workforce development system in local communities and improving alignment among adult education programs, post-secondary education providers and employers. Total Number of Participants Instructional Hours IET Program Participants Integrated Eng. Literacy & Civics Participants Participants with Measurable Skill Gains 3,733 237,874 703 2,287 53% ABE/ASE Participation by Grade Level 43% 52% 4% Grade Level 4-8.9 Grade Level 0-3.9 Grade Level 9-12 ESL Participation by Level 43% 40% 18% Grade Level 4-8.9 Grade Level 0-3.9 Grade Level 9-12 Page 11 *Preliminary PY20 data provided by the Arizona Department of Education Title III: Employment Service The Employment Service Program provides employment services and career counseling to job seekers. This program also provides labor exchange services to job seekers and employers. These services are available to all job seekers, regardless of employment status, though Veterans receive priority and disabled Veterans receive highest priority. Any employer seeking workers are eligible for employer services from this program. Services include job search and placement assistance for job seekers, recruitment services and special technical services for employers, re-employment services for unemployment insurance complaints, labor exchanges services for workers who have received notice of permanent or impending layoff, referrals and financial aid application assistance for training and educational resources and programs and the development and provision of labor market and occupational information. Total Exiters Customers Served Job Placements 9,162 6,475 3,990 PY20 Activity Highlights Title IV: Vocational Rehabilitation The Rehabilitation Services Administration (RSA) assists individuals with disabilities to meet their goals for employment and independence. RSA is responsible for for technical assistance and resources for individuals with disabilities and for administering Vocational Rehabilitation (VR) programs. Program eligibility is limited to adults who have a physical or mental impairment that results in substantial employment barriers and who require Title IV services to "prepare for, secure, retain, advance in, or regain employment that is consistent with the applicant's strengths, resources, priorities, concerns, abilities, capabilities, interests and informed choice." 5,408 Number of Customers Served PY20 Activity Highlights 625 Number of Job Placements $15.35 Average Hourly Wage Page 12 Workforce Development Board Chair Executive Director Dignity Health Matt McGuire Vice Chair Vice President Tivity Health Bonnie Schirato Second Vice Chair Training Director Phoenix Electrical JATC Shawn Hutchinson Member Executive Director St. Joseph the Worker Brent Downs Member Rehabilitation Services Supervisor Arizona DES Christine Colon Member HR & Finance Director TBC Services, LLC Subhash Chandra Page 13 Member Secretary - Treasurer United Food & Commercial Workers Stan Chavira Member State & Local Gov Affairs Director Verizon Matt Clark Member Director, Design Studio Community Solutions Arizona State University Erik Cole Member Talent Management Director Salt River Project Tina Drews Workforce Development Board Member Deputy Administrator Arizona DES Christopher Tafoya Member President Stewart Transportation Colon Stewart Member Regional Director Dell Technologies Scott Sudhalter Member Deputy Chief Maricopa County Adult Probation Jason Walker Page 14 Member President/CEO SSC Underground Marcia J. Veidmark Member Business Development Officer Maricopa IDA Greg Ghelfi Member Workforce Development Consultant Honor Health Leah Hill Member AVP, Corporate Recruiter Bank of America Loren Granger Blank Template In April 2020, Nicolas, age 17, and his father reached out to learn more about the WIOA Program. Nicolas had left high school earlier that year, with no plans to return. However, he was still interested in earning his High School Equivalency (HSE) diploma. Lacking previous work experience, he was also interested in exploring careers and gaining employment. After several unsuccessful attempts to engage Nicolas in GED studies, Financial Literacy and Labor Market Information services, his Career Advisor, Nicole Higdon, intervened to provide formal mentoring support. Nicole and Nicolas' father also kept in contact and worked together to encourage and support Nicolas with his follow through on assignments. Not feeling comfortable in a classroom setting, Nicole and Nicolas explored a variety of options for studying for the GED exams, including securing study materials and arranging practice tests to determine when he would be ready to take the final exams. There were stops and starts along the way, however, with consistent follow up, encouragement, clear expectations and holding him accountable, Nicolas passed all the exams and earned his High School Equivalency diploma on July 1, 2021! Nicolas contacted Nicole right away to thank her for not giving up on him and a few weeks later, his father also sent the following email to Nicole: Hello Nicole, Thank you for helping with this success! Your commitment and encouragement was a big part of this achievement. This is huge for Nicolas moving forward in his life. I've encouraged Nicolas to look at all possible jobs and or training now so he can see what's out there. Building experience and skills and of course getting an income would be a good next step for him. All you can do to provide assistance towards this direction would be appreciated. You are truly appreciated for all you have done and not giving up on Nicolas! Thank you, Carlos V Community Impact Story Maricopa County Workforce Development Board 301 W. Jefferson Street, 9th Floor (602) 506-5880