MCWDB-4TH-QUARTER-REPORT-FY21 (4).PDF

MCWDB 
QUARTERLY REPORT 
FY21
    4th Quarter
    April - June 2021

Table of Contents
Summary of Progress on Goals
Actions on MCWDB Roles
MCWDB Policies
Anticipated Activities
3
4
9
10
6
Maricopa County Local Area
11
Community Impact Story 
2

Summary of 
Progress on Goals
During the 4th Quarter (April - June 2021), the Maricopa County Workforce 
Development Board (MCWDB) continued to refine the work on the vision, strategic 
plan, and (5) goals. Additionally, the MCWDB turned the focus toward various 
compliance pieces to ensure compliance with the Workforce Innovation and 
Opportunity Act (WIOA) and the Department of Labor. The MCWDB, in partnership 
with the Chief Elected Official's liaison and the State of Arizona, has been successfully 
overcoming challenges to ensure full compliance with WIOA and provide the best 
value-added services to the constituents of Maricopa County. MCWDB achieved 
recertification status for 2018 and 2020 in May 2021. During the next quarter, the 
MCWDB will focus on employer connections and marketing and outreach.
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C R E AT E  A  H I G H - Q U A L I T Y  W O R K F O R C E  
D E V E LO P M E N T  S Y S T E M
B U I L D  B R A N D  AWA R E N E S S  O F  W O R K F O R C E    
D E V E LO P M E N T  TO  I N C R E A S E  U T I L I Z AT I O N  
2.
1.
I M P L E M E N T  R E G O N A L  W O R K F O R C E  E N T I T Y  
3.
4.
5.
B U I L D  A  S E L F - S U S TA I N I N G  S Y S T E M  O F  
W O R K F O R C E  D E V E LO P M E N T  
D E S I G N  A N D  U T I L I Z E  P E R F O R M A N C E - B A S E D  
M E T R I C S  T H AT  E N S U R E  C A PA C I T Y  
M A N A G E M E N T  A N D  I M P R O V E  S Y S T E M  
O U TC O M E S

4
Strategic Functions
Conduct monthly MCWDB budget financial reviews with Fiscal 
Agent to ensure open communication and proper management of 
MCWDB funds.
Conducted meetings with City of Phoenix WDB Leadership and 
Pinal County to discuss regionalism and alignment wherever 
possible
Convened partners to update and modify the Infrastructure Funding 
Agreement.
Entered into a new contract with our current one stop operator, 
through procurement.
Collaborated with all workforce development local area 
stakeholders to ensure compliance
Actions on 
MCWDB Required Roles

System Capacity Building
Engaged community stakeholders and key partners to actualize the 
Board's vision of creating a best in class workforce system. 
Reviewed and addressed the goals and strategies included in the 
2018 MCWDB Strategic Plan. 
Review of workforce development board national best practices and 
trends for areas of improvement. 
Ongoing efforts to solicit and refer potential Board member 
candidates to the Board of Supervisors Liaison based on vacancies 
and needs of the MCWDB.
Ongoing meetings with BOS Liaison, Administrative Entity and 
Career Service provider to ensure system and program oversight, 
alignment; and open and transparent communication.
System Alignment & Effective 
Operations
Presented a four-year contract overview and Fiscal Year ‘20-21 recap to MCWDB
Presented to various groups on the customer referral system and provided technical 
assistance.
Currently implementing co-enrollment into the customer referral system.
Continuous improvement of program partner dashboards and referral portals by 
location.
Continuous performance platform to report Workforce System quarterly.
Ongoing virtual title partner meetings, facilitation of partner meetings, and 
collaboration to address communication, identify barriers, areas of improvement and 
pandemic impacts.
One Stop Operator Quarter Progress
5

Maricopa County Local Area
Program Participation
1,908
1,484
302
96
579
443
2,789
2,023
3,000
2,000
1,000
0
Adult
Dislocated
Worker​
Youth​
Total (All
Programs)​
PY20 (thru Q4)
PY19 (thru Q4)
WIOA Title 1B
(April 1, 2021- June 3, 2021)
Training Service Participation
846
756
155
27
260
220
1,261
1,003
1,500
1,000
500
0
Adult
Dislocated
Worker​
Youth​
Total (All
Programs)​
PY20 (thru Q4)
PY19 (thru Q4)
Increase in 
Training Service 
Participation
2,789
Participants
Served
26%
6

7
Total Number of Participants
(Individuals with 12 or more hours of attendance)
1191
Number of Participants in Integrated Education & Training Program**
132
Number of Participants in Integrated English Literacy & Civics Education (Sec. 243 of
WIOA)***
524
Total Number of Instruction Hours
42,739
Percentage of Progress Tested Participants with Measurable Skill Gain (Participants must
attend 30-50 instructional hours prior to testing)
 59%
** IET provides adult education and literacy concurrently and contextually with workforce preparation activities  and 
workforce training for a specific occupations or occupational cluster for educational and career advancement 
(§463.35)
*** IELCE provides education services to English language learners to enable them to achieve competency in the 
English language and acquire the basic advanced skills needed to function effectively as parents, workers and 
citizens of the United States.
Employers Served
444
153
400
200
0
Employers
PY20 (thru Q4)
PY19 (thru Q4)
Employers Services
1,171
429
1,500
1,000
500
0
Services
PY20 (thru Q4)
PY19 (thru Q4)
Increase in Services 
Delivered to Employers
WIOA Title II
173%

Employment 4th Quarter Exit
1372
Median Earnings
$7,416
Job Placement
170
Clients Served
5,408
VR Waitlist
0
Exited with Employment
134
Exited without Employment
296
Average Hourly Wage
$15.35
8
40%
55%
5%
Grade level 0-3.9 40
Grade level 4-8.9 55
Grade level 9-12
5
38%
41%
21%
ESL Level 1-2 38
ESL Level 3-4 41
ESL Level 5-6 21
ABE/ASE Participation by Level 
Maricopa County
ESL Participation by Level 
Maricopa County
WIOA Title III
WIOA Title IV
*Preliminary PY20 data provided by the Arizona Department of Education

01.
MCWDB Conflict of Interest Policy
MCWDB Policies
02.
Work Based Training Services Policy
03.
Training Services Limits Policy
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04.
Monitoring and Oversight Policy
*No new policies approved this quarter

In the upcoming Program Year, the MCWDB with support 
from their staff will focus on the development of their 
Strategic Plan, Outcome and Performance of the local area 
to ensure resources are being maximized, Regional and 
Collaborative Opportunities, and Innovation in Workforce 
Development.  All while ensuring compliance of the WIOA 
and the 13 required functions of the MCWDB.
MCWDB Activities include, but are not limited to:
Anticipated Activities
Board Training & Engagement
Policy Updates
Local Plan Review
Strategic Plan Development
Regional Collaborative Opportunities
Innovation in Workforce Development
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Blank Template
When Valerie G. came into the Youth program, she was working to obtain her 
GED from Rio Salado, Valerie is the mother of four children, the oldest one 
being eight. She was homeless and her car was being repossessed, so her 
children were placed in the temporary care of a friend.  Even with the level of 
adversity, she told her Career Advisor, Gretchen Holmes, that her goal was to 
get her GED and continue her education to become a Data Scientist. 
After enrolling in the program, we assisted her with educational testing and 
Valerie applied for an Occupational Skills Training grant.  By the time she 
earned her GED, Valerie was ready to start her occupational skills training.  She 
selected a training program at Advanced business Learning and was also placed 
there for a paid Work Experience (WEX) where she was extended WEX hours 
to get even more experience in the industry.
Valerie maintained a very busy schedule, helping her children with home 
schooling when she could, taking her own classes and working. Valerie applied 
for and was awarded the ACEs scholarship, which is a full ride to her getting a 
degree.  She thought that it might be a problem that she is participating in our 
program, but they said to the contrary, that was a very good thing.  She is 
working very hard now to complete her certificates for A+ and Network+ so 
that she can bring her college program in the Spring of 2021.
Valerie shared she is so grateful to Arizona@WORK – Maricopa County and to 
Rio Salado Community College. Without these programs, she would not have 
been able to get the ACES scholarship or see her future as bright as she does 
now.  As a result of her own perseverance, and the support of the WIOA 
program, what was once a dream, is now looking very, very much like a reality! 
Maricopa County Workforce Development Board 
301 W. Jefferson Street, 9th Floor
(602) 506-5880
Community Impact 
Story
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