2026-072_Crawford Mechanical

Town of Fountain Hills — Town Council (2026-04-07)

Extracted text (via pymupdf) 72776 characters

Contract No. 2026-072

PROFESSIONAL SERVICES AGREEMENT

BETWEEN

THE TOWN OF FOUNTAIN HILLS
AND
QUANTUM INDUSTRIAL SERVICES, LLC
D/B/A
CRAWFORD MECHANICAL SERVICES, LLC

THIS PROFESSIONAL SERVICES AGREEMENT (this “Agreement”) is entered into
upon execution, between the Town of Fountain Hills, an Arizona municipal corporation (the
“Town”) and Quantum Industrial Services, LLC, d/b/a Crawford Mechanical Services, LLC, an
Arizona limited liability company (the “Vendor”).

RECITALS

A.
The Town issued Requests for Proposals (RFP) No. 2025-027 (the “RFP”), a copy
of which is on file with the Town and incorporated herein by reference, seeking bids for Job Order
Contract Plumbing (the “Services”).

B.
The Vendor responded to the RFP by submitting a proposal (the “Proposal”),
attached hereto as Exhibit A and incorporated herein by reference.

C.
The Town desires to enter into an Agreement with the Vendor to perform the
Services, as set forth below.

AGREEMENT

NOW, THEREFORE, in consideration of the foregoing introduction and recitals, which
are incorporated herein by reference, the following mutual covenants and conditions, and other
good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged,
the Town and the Vendor hereby agree as follows:

1.
Term of Agreement. This Agreement shall be effective as of execution and attested
to by the Town Clerk pursuant to Section 3-3-31 of the Town Code, and shall remain in full force
and effect until June 30, 2027 (the “Initial Term”), unless terminated as otherwise provided in this
Agreement. After the expiration of the Initial Term, this Agreement may be renewed for up four
successive one-year terms (the “Renewal Term”) if (i) it is deemed in the best interests of the
Town, subject to availability and appropriation of funds for renewal, (ii) at least 30 days prior to
the end of the then-current term of this Agreement, the Vendor requests, in writing, to extend this
Agreement for an additional one-year term and (iii) the Town approves the additional one-year
term in writing (including any price adjustments approved as part of this Agreement), as evidenced
by the Town Manager’s signature thereon, which approval may be withheld by the Town for any
reason. The Vendor’s failure to seek a renewal of this Agreement shall cause this Agreement to
terminate at the end of the then-current term of this Agreement; provided, however, that the Town

may, at its discretion and with the agreement of the Vendor, elect to waive this requirement and
renew this Agreement. The Initial Term and the Renewal Term are collectively referred to herein
as the “Term.” Upon renewal, the terms and conditions of this Agreement shall remain in full
force and effect.

2.
Scope of Work. This is an indefinite quantity and indefinite delivery Agreement
for Services as set forth in Exhibit B and incorporated herein by reference. Services shall only be
provided when the Town identifies a need and proper authorization and documentation have been
approved. For project(s) determined by the Town to be appropriate for this Agreement, the Vendor
shall provide the Services to the Town on an as-required basis relating to the specific Services as
may be agreed upon between the parties in writing, in the form of a written acknowledgment
between the parties describing the Services to be provided (each, a “Work Order”). Each Work
Order issued for Services pursuant to this Agreement shall be (i) in the form provided and approved
by the Town for the Services, (ii) contain a reference to this Agreement and (iii) be attached to
hereto as Exhibit C and incorporated herein by reference. By signing this Agreement, Vendor
acknowledges and agrees that Work Order(s) containing unauthorized exceptions, conditions,
limitations, or provisions in conflict with the terms of this Agreement, other than Town's project-
specific requirements, are hereby expressly declared void and shall be of no force and effect. The
Town does not guarantee any minimum or maximum amount of Services will be requested under
this Agreement.

3.
Compensation. The Town shall pay the Vendor an amount not to exceed $150,000
per Term at the rates set forth in the Proposal.

4.
Payments. The Town shall pay the Vendor monthly (and the Vendor shall invoice
the Town monthly), based upon work performed and completed to date, and upon submission and
approval of invoices. All invoices shall document and itemize all work completed to date. Each
invoice statement shall include a record of time expended and work performed in sufficient detail
to
justify
payment.
All
invoices
and
statements
shall
be
emailed
to
accountspayable@fountainhillsaz.gov. This Agreement must be referenced on all invoices. Town
Finance will not disburse any payments to Vendors without a valid business license, as applicable.

5.
Documents. All documents, including any intellectual property rights thereto,
prepared and submitted to the Town pursuant to this Agreement shall be the property of the Town.

6.
Vendor Personnel. Vendor shall provide adequate, experienced personnel, capable
of and devoted to the successful performance of the Services under this Agreement. Vendor agrees
to assign specific individuals to key positions. If deemed qualified, the Vendor is encouraged to
hire Town residents to fill vacant positions at all levels. Vendor agrees that, upon commencement
of the Services to be performed under this Agreement, key personnel shall not be removed or
replaced without prior written notice to the Town. If key personnel are not available to perform
the Services for a continuous period exceeding 30 calendar days, or are expected to devote
substantially less effort to the Services than initially anticipated, Vendor shall immediately notify
the Town of same and shall, subject to the concurrence of the Town, replace such personnel with
personnel possessing substantially equal ability and qualifications.

7.
Inspection; Acceptance. All work shall be subject to inspection and acceptance by
the Town at reasonable times during Vendor’s performance. The Vendor shall provide and
maintain a self-inspection system that is acceptable to the Town.

8.
Licenses; Materials. Vendor shall maintain in current status all federal, state and
local licenses and permits required for the operation of the business conducted by the Vendor. The
Town has no obligation to provide Vendor, its employees or subcontractors any business
registrations or licenses required to perform the specific services set forth in this Agreement. The
Town has no obligation to provide tools, equipment or material to Vendor.

9.
Performance Warranty. Vendor warrants that the Services rendered will conform
to the requirements of this Agreement and with the care and skill ordinarily used by members of
the same profession practicing under similar circumstances at the same time and in the same
locality.

10.
Indemnification. To the fullest extent permitted by law, the Vendor shall
indemnify, defend and hold harmless the Town and each council member, officer, employee or
agent thereof (the Town and any such person being herein called an “Indemnified Party”), for,
from and against any and all losses, claims, damages, liabilities, costs and expenses (including, but
not limited to, reasonable attorneys’ fees, court costs and the costs of appellate proceedings) to
which any such Indemnified Party may become subject, under any theory of liability whatsoever
(“Claims”), insofar as such Claims (or actions in respect thereof) relate to, arise out of, or are
caused by or based upon the negligent acts, intentional misconduct, errors, mistakes or omissions,
breach of contract, in connection with the work or services of the Vendor, its officers, employees,
agents, or any tier of subcontractor in the performance of this Agreement. The amount and type
of insurance coverage requirements set forth below will in no way be construed as limiting the
scope of the indemnity in this Section.

11.
Insurance.

11.1
General.

A.
Insurer Qualifications. Without limiting any obligations or
liabilities of Vendor, Vendor shall purchase and maintain, at its own expense, hereinafter
stipulated minimum insurance with insurance companies authorized to do business in the
State of Arizona pursuant to ARIZ. REV. STAT. § 20-206, as amended, with an AM Best,
Inc. rating of A- or above with policies and forms satisfactory to the Town. Failure to
maintain insurance as specified herein may result in termination of this Agreement at the
Town’s option.

B.
No Representation of Coverage Adequacy. By requiring insurance
herein, the Town does not represent that coverage and limits will be adequate to protect
Vendor. The Town reserves the right to review any and all of the insurance policies and/or
endorsements cited in this Agreement but has no obligation to do so. Failure to demand
such evidence of full compliance with the insurance requirements set forth in this
Agreement or failure to identify any insurance deficiency shall not relieve Vendor from,

nor be construed or deemed a waiver of, its obligation to maintain the required insurance
at all times during the performance of this Agreement.

C.
Additional Insured. All insurance coverage, except Workers’
Compensation insurance and Professional Liability insurance, if applicable, shall name, to
the fullest extent permitted by law for claims arising out of the performance of this
Agreement, the Town, its agents, representatives, officers, directors, officials and
employees as Additional Insured as specified under the respective coverage sections of this
Agreement.

D.
Coverage Term. All insurance required herein shall be maintained
in full force and effect until all work or services required to be performed under the terms
of this Agreement are satisfactorily performed, completed and formally accepted by the
Town, unless specified otherwise in this Agreement.

E.
Primary Insurance. Vendor’s insurance shall be primary insurance
with respect to performance of this Agreement and in the protection of the Town as an
Additional Insured; the Town’s insurance shall be non-contributory and a waiver of
subrogation against the Town shall apply.

F.
Claims Made. In the event any insurance policies required by this
Agreement are written on a “claims made” basis, coverage shall extend, either by keeping
coverage in force or purchasing an extended reporting option, for three years past
completion and acceptance of the services. Such continuing coverage shall be evidenced
by submission of annual Certificates of Insurance citing applicable coverage is in force and
contains the provisions as required herein for the three-year period.

G.
Waiver. All policies, except for Professional Liability, including
Workers’ Compensation insurance, shall contain a waiver of rights of recovery
(subrogation) against the Town, its agents, representatives, officials, officers and
employees for any claims arising out of the work or services of Vendor. Vendor shall
arrange to have such subrogation waivers incorporated into each policy via formal written
endorsement thereto.

H.
Policy Deductibles and/or Self-Insured Retentions. The policies set
forth in these requirements may provide coverage that contains deductibles or self-insured
retention amounts. Such deductibles or self-insured retention shall not be applicable with
respect to the policy limits provided to the Town. Vendor shall be solely responsible for
any such deductible or self-insured retention amount.

I.
Use of Subcontractors. If any work under this Agreement is
subcontracted in any way, Vendor shall execute written agreements with its subcontractors
containing the indemnification provisions set forth in this Agreement and insurance
requirements set forth herein protecting the Town and Vendor. Vendor shall be responsible
for executing any agreements with its subcontractors and obtaining certificates of insurance
verifying the insurance requirements.

J.
Evidence of Insurance. Prior to commencing any work or services
under this Agreement, Vendor will provide the Town with suitable evidence of insurance
in the form of certificates of insurance and a copy of the declaration page(s) of the insurance
policies as required by this Agreement, issued by Vendor’s insurance insurer(s) as evidence
that policies are placed with acceptable insurers as specified herein and provide the
required coverages, conditions and limits of coverage specified in this Agreement and that
such coverage and provisions are in full force and effect. Confidential information such as
the policy premium may be redacted from the declaration page(s) of each insurance policy,
provided that such redactions do not alter any of the information required by this
Agreement. The Town shall reasonably rely upon the certificates of insurance and
declaration page(s) of the insurance policies as evidence of coverage but such acceptance
and reliance shall not waive or alter in any way the insurance requirements or obligations
of this Agreement. If any of the policies required by this Agreement expire during the life
of this Agreement, it shall be Vendor’s responsibility to forward renewal certificates and
declaration page(s) to the Town 30 days prior to the expiration date. All certificates of
insurance and declarations required by this Agreement shall be identified by referencing
the RFP number and title or this Agreement. A $25.00 administrative fee shall be assessed
for all certificates or declarations received without the appropriate RFP number and title or
a reference to this Agreement, as applicable. Additionally, certificates of insurance and
declaration page(s) of the insurance policies submitted without referencing the appropriate
RFP number and title or a reference to this Agreement, as applicable, will be subject to
rejection and may be returned or discarded. Certificates of insurance and declaration
page(s) shall specifically include the following provisions:

(1)
The Town, its agents, representatives, officers, directors,
officials and employees are Additional Insureds as follows:

(a)
Commercial General Liability – Under Insurance
Services Office, Inc., (“ISO”) Form CG 20 10 03 97 or equivalent.

(b)
Auto Liability – Under ISO Form CA 20 48 or
equivalent.

(2)
Vendor’s insurance shall be primary insurance with respect
to performance of this Agreement.

(3)
All policies, except for Professional Liability, including
Workers’ Compensation, waive rights of recovery (subrogation) against Town, its
agents, representatives, officers, officials and employees for any claims arising out
of work or services performed by Vendor under this Agreement.

(4)
ACORD certificate of insurance form 25 (2014/01) is
preferred. If ACORD certificate of insurance form 25 (2001/08) is used, the
phrases in the cancellation provision “endeavor to” and “but failure to mail such
notice shall impose no obligation or liability of any kind upon the company, its
agents or representatives” shall be deleted. Certificate forms other than ACORD
form shall have similar restrictive language deleted.

11.2
Required Insurance Coverage.

A.
Commercial General Liability. Vendor shall maintain “occurrence”
form Commercial General Liability insurance with an unimpaired limit of not less than
$1,000,000 for each occurrence, $2,000,000 Products and Completed Operations Annual
Aggregate and a $2,000,000 General Aggregate Limit. The policy shall cover liability
arising from premises, operations, independent contractors, products-completed
operations, personal injury and advertising injury. Coverage under the policy will be at
least as broad as ISO policy form CG 00 010 93 or equivalent thereof, including but not
limited to, separation of insured’s clause. To the fullest extent allowed by law, for claims
arising out of the performance of this Agreement, the Town, its agents, representatives,
officers, officials and employees shall be cited as an Additional Insured under ISO,
Commercial General Liability Additional Insured Endorsement form CG 20 10 03 97, or
equivalent, which shall read “Who is an Insured (Section II) is amended to include as an
insured the person or organization shown in the Schedule, but only with respect to liability
arising out of “your work” for that insured by or for you.” If any Excess insurance is
utilized to fulfill the requirements of this subsection, such Excess insurance shall be
“follow form” equal or broader in coverage scope than underlying insurance.

B.
Vehicle Liability. Vendor shall maintain Business Automobile
Liability insurance with a limit of $1,000,000 each occurrence on Vendor’s owned, hired
and non-owned vehicles assigned to or used in the performance of the Vendor’s work or
services under this Agreement. Coverage will be at least as broad as ISO coverage code
“1” “any auto” policy form CA 00 01 12 93 or equivalent thereof. To the fullest extent
allowed by law, for claims arising out of the performance of this Agreement, the Town, its
agents, representatives, officers, directors, officials and employees shall be cited as an
Additional Insured under ISO Business Auto policy Designated Insured Endorsement form
CA 20 48 or equivalent. If any Excess insurance is utilized to fulfill the requirements of
this subsection, such Excess insurance shall be “follow form” equal or broader in coverage
scope than underlying insurance.

C.
Professional Liability. If this Agreement is the subject of any
professional services or work, or if the Vendor engages in any professional services or
work in any way related to performing the work under this Agreement, the Vendor shall
maintain Professional Liability insurance covering negligent errors and omissions arising
out of the Services performed by the Vendor, or anyone employed by the Vendor, or
anyone for whose negligent acts, mistakes, errors and omissions the Vendor is legally
liable, with an unimpaired liability insurance limit of $2,000,000 each claim and
$2,000,000 annual aggregate.

D.
Workers’ Compensation Insurance. Vendor shall maintain
Workers’ Compensation insurance to cover obligations imposed by federal and state
statutes having jurisdiction over Vendor’s employees engaged in the performance of work
or services under this Agreement and shall also maintain Employers Liability Insurance of
not less than $500,000 for each accident, $500,000 disease for each employee and
$1,000,000 disease policy limit.

11.3
Cancellation and Expiration Notice. Insurance required herein shall not
expire, be canceled, or be materially changed without 30 days’ prior written notice to the Town.

12.
Termination; Cancellation.

12.1
For Town’s Convenience. This Agreement is for the convenience of the
Town and, as such, may be terminated without cause after receipt by Vendor of written notice by
the Town. Upon termination for convenience, Vendor shall be paid for all undisputed services
performed to the termination date.

12.2
For Cause. If either party fails to perform any obligation pursuant to this
Agreement and such party fails to cure its nonperformance within 30 days after notice of
nonperformance is given by the non-defaulting party, such party will be in default. In the event of
such default, the non-defaulting party may terminate this Agreement immediately for cause and
will have all remedies that are available to it at law or in equity including, without limitation, the
remedy of specific performance. If the nature of the defaulting party’s nonperformance is such
that it cannot reasonably be cured within 30 days, then the defaulting party will have such
additional periods of time as may be reasonably necessary under the circumstances, provided the
defaulting party immediately (A) provides written notice to the non-defaulting party and (B)
commences to cure its nonperformance and thereafter diligently continues to completion the cure
of its nonperformance. In no event shall any such cure period exceed 90 days. In the event of
such termination for cause, payment shall be made by the Town to the Vendor for the undisputed
portion of its fee due as of the termination date.

12.3
Due to Work Stoppage. This Agreement may be terminated by the Town
upon 30 days’ written notice to Vendor in the event that the Services are permanently abandoned.
In the event of such termination due to work stoppage, payment shall be made by the Town to the
Vendor for the undisputed portion of its fee due as of the termination date.

12.4
Conflict of Interest. This Agreement is subject to the provisions of ARIZ.
REV. STAT. § 38-511. The Town may cancel this Agreement without penalty or further obligations
by the Town or any of its departments or agencies if any person significantly involved in initiating,
negotiating, securing, drafting or creating this Agreement on behalf of the Town or any of its
departments or agencies is, at any time while this Agreement or any extension of this Agreement
is in effect, an employee of any other party to this Agreement in any capacity or a Vendor to any
other party of this Agreement with respect to the subject matter of this Agreement.

12.5
Gratuities. The Town may, by written notice to the Vendor, cancel this
Agreement if it is found by the Town that gratuities, in the form of economic opportunity, future
employment, entertainment, gifts or otherwise, were offered or given by the Vendor or any agent
or representative of the Vendor to any officer, agent or employee of the Town for the purpose of
securing this Agreement. In the event this Agreement is canceled by the Town pursuant to this
provision, the Town shall be entitled, in addition to any other rights and remedies, to recover and
withhold from the Vendor an amount equal to 150% of the gratuity.

12.6
Agreement Subject to Appropriation. This Agreement is subject to the
provisions of ARIZ. CONST. ART. IX, § 5 and ARIZ. REV. STAT. § 42-17106. The provisions of
this Agreement for payment of funds by the Town shall be effective when funds are appropriated
for purposes of this Agreement and are actually available for payment. The Town shall be the sole
judge and authority in determining the availability of funds under this Agreement and the Town
shall keep the Vendor fully informed as to the availability of funds for this Agreement. The
obligation of the Town to make any payment pursuant to this Agreement is a current expense of
the Town, payable exclusively from such annual appropriations, and is not a general obligation or
indebtedness of the Town. If the Town Council fails to appropriate money sufficient to pay the
amounts as set forth in this Agreement during any immediately succeeding fiscal year, this
Agreement shall terminate at the end of then-current fiscal year and the Town and the Vendor shall
be relieved of any subsequent obligation under this Agreement.

13.
Miscellaneous.

13.1
Independent Contractor. It is clearly understood that each party will act in
its individual capacity and not as an agent, employee, partner, joint venturer, or associate of the
other. An employee or agent of one party shall not be deemed or construed to be the employee or
agent of the other for any purpose whatsoever. The Vendor acknowledges and agrees that the
Services provided under this Agreement are being provided as an independent contractor, not as
an employee or agent of the Town. Vendor, its employees and subcontractors are not entitled to
workers’ compensation benefits from the Town. The Town does not have the authority to
supervise or control the actual work of Vendor, its employees or subcontractors. The Vendor, and
not the Town, shall determine the time of its performance of the services provided under this
Agreement so long as Vendor meets the requirements as agreed in Section 2 above and in Exhibit
A. Vendor is neither prohibited from entering into other contracts nor prohibited from practicing
its profession elsewhere. Town and Vendor do not intend to nor will they combine business
operations under this Agreement.

13.2
Applicable Law; Venue. This Agreement shall be governed by the laws of
the State of Arizona and suit pertaining to this Agreement may be brought only in courts in
Maricopa County, Arizona.

13.3
Laws and Regulations. Vendor shall keep fully informed and shall at all
times during the performance of its duties under this Agreement ensure that it and any person for
whom the Vendor is responsible abides by, and remains in compliance with, all rules, regulations,
ordinances, statutes or laws affecting the Services, including, but not limited to, the following: (A)
existing and future Town and County ordinances and regulations; (B) existing and future State and

Federal laws; and (C) existing and future Occupational Safety and Health Administration
standards.

13.4
Amendments. This Agreement may be modified only by a written
amendment signed by persons duly authorized to enter into contracts on behalf of the Town and
the Vendor.

13.5
Provisions Required by Law. Each and every provision of law and any
clause required by law to be in this Agreement will be read and enforced as though it were included
herein and, if through mistake or otherwise any such provision is not inserted, or is not correctly
inserted, then upon the application of either party, this Agreement will promptly be physically
amended to make such insertion or correction.

13.6
Severability. The provisions of this Agreement are severable to the extent
that any provision or application held to be invalid by a Court of competent jurisdiction shall not
affect any other provision or application of this Agreement which may remain in effect without
the invalid provision or application.

13.7
Entire Agreement; Interpretation; Parol Evidence. This Agreement
represents the entire agreement of the parties with respect to its subject matter, and all previous
agreements, whether oral or written, entered into prior to this Agreement are hereby revoked and
superseded by this Agreement. No representations, warranties, inducements or oral agreements
have been made by any of the parties except as expressly set forth herein, or in any other
contemporaneous written agreement executed for the purposes of carrying out the provisions of
this Agreement. This Agreement shall be construed and interpreted according to its plain meaning,
and no presumption shall be deemed to apply in favor of, or against the party drafting this
Agreement. The parties acknowledge and agree that each has had the opportunity to seek and
utilize legal counsel in the drafting of, review of, and entry into this Agreement.

13.8
Assignment; Delegation. No right or interest in this Agreement shall be
assigned or delegated by Vendor without prior, written permission of the Town, signed by the
Town Manager. Any attempted assignment or delegation by Vendor in violation of this provision
shall be a breach of this Agreement by Vendor.

13.9
Subcontracts. No subcontract shall be entered into by the Vendor with any
other party to furnish any of the material or services specified herein without the prior written
approval of the Town. The Vendor is responsible for performance under this Agreement whether
or not subcontractors are used. Failure to pay subcontractors in a timely manner pursuant to any
subcontract shall be a material breach of this Agreement by Vendor.

13.10 Rights and Remedies. No provision in this Agreement shall be construed,
expressly or by implication, as waiver by the Town of any existing or future right and/or remedy
available by law in the event of any claim of default or breach of this Agreement. The failure of
the Town to insist upon the strict performance of any term or condition of this Agreement or to
exercise or delay the exercise of any right or remedy provided in this Agreement, or by law, or the
Town’s acceptance of and payment for services, shall not release the Vendor from any

responsibilities or obligations imposed by this Agreement or by law, and shall not be deemed a
waiver of any right of the Town to insist upon the strict performance of this Agreement.

13.11 Attorneys’ Fees. In the event either party brings any action for any relief,
declaratory or otherwise, arising out of this Agreement or on account of any breach or default
hereof, the prevailing party shall be entitled to receive from the other party reasonable attorneys’
fees and reasonable costs and expenses, determined by the court sitting without a jury, which shall
be deemed to have accrued on the commencement of such action and shall be enforced whether or
not such action is prosecuted through judgment.

13.12 Liens. All materials or services shall be free of all liens and, if the Town
requests, a formal release of all liens shall be delivered to the Town.

13.13 Offset.

A.
Offset for Damages. In addition to all other remedies at law or
equity, the Town may offset from any money due to the Vendor any amounts Vendor owes
to the Town for damages resulting from breach or deficiencies in performance or breach of
any obligation under this Agreement.

B.
Offset for Delinquent Fees or Taxes. The Town may offset from
any money due to the Vendor any amounts Vendor owes to the Town for delinquent fees,
transaction privilege taxes and property taxes, including any interest or penalties.

13.14 Notices and Requests. Any notice or other communication required or
permitted to be given under this Agreement shall be in writing and shall be deemed to have been
duly given if (A) delivered to the party at the address set forth below, (B) deposited in the U.S.
Mail, registered or certified, return receipt requested, to the address set forth below or (C) given to
a recognized and reputable overnight delivery service, to the address set forth below:

If to the Town:
Town of Fountain Hills

16705 East Avenue of the Fountains
Fountain Hills, Arizona 85268
Attn: Rachael Goodwin, Town Manager

With copy to:
Town of Fountain Hills

16705 East Avenue of the Fountains
Fountain Hills, Arizona 85268
Attn: Jennifer Wright, Town Attorney

If to Vendor:
Quantum Industrial Services, LLC d/b/a Crawford
Mechanical Services, LLC

408 S. Hamilton Ct.
Gilbert, Az. 85233
Attn: Patrick Iancono

or at such other address, and to the attention of such other person or officer, as any party may
designate in writing by notice duly given pursuant to this subsection. Notices shall be deemed
received (A) when delivered to the party, (B) three business days after being placed in the U.S.
Mail, properly addressed, with sufficient postage or (C) the following business day after being
given to a recognized overnight delivery service, with the person giving the notice paying all
required charges and instructing the delivery service to deliver on the following business day. If
a copy of a notice is also given to a party’s counsel or other recipient, the provisions above
governing the date on which a notice is deemed to have been received by a party shall mean and
refer to the date on which the party, and not its counsel or other recipient to which a copy of the
notice may be sent, is deemed to have received the notice.

13.15 Confidentiality of Records. The Vendor shall establish and maintain
procedures and controls that are acceptable to the Town for the purpose of ensuring that
information contained in its records or obtained from the Town or from others in carrying out its
obligations under this Agreement shall not be used or disclosed by it, its agents, officers, or
employees, except as required to perform Vendor’s duties under this Agreement. Persons
requesting such information should be referred to the Town. Vendor also agrees that any
information pertaining to individual persons shall not be divulged other than to employees or
officers of Vendor as needed for the performance of duties under this Agreement.

13.16 Records and Audit Rights. To ensure that the Vendor and its subcontractors
are complying with the warranty under subsection 13.17 below, Vendor’s and its subcontractor’s
books, records, correspondence, accounting procedures and practices, and any other supporting
evidence relating to this Agreement, including the papers of any Vendor and its subcontractors’
employees who perform any work or services pursuant to this Agreement (all of the foregoing
hereinafter referred to as “Records”), shall be open to inspection and subject to audit and/or
reproduction during normal working hours by the Town, to the extent necessary to adequately
permit (A) evaluation and verification of any invoices, payments or claims based on Vendor’s and
its subcontractors’ actual costs (including direct and indirect costs and overhead allocations)
incurred, or units expended directly in the performance of work under this Agreement and (B)
evaluation of the Vendor’s and its subcontractors’ compliance with the Arizona employer
sanctions laws referenced in subsection 13.17 below. To the extent necessary for the Town to
audit Records as set forth in this subsection, Vendor and its subcontractors hereby waive any rights
to keep such Records confidential. For the purpose of evaluating or verifying such actual or
claimed costs or units expended, the Town shall have access to said Records, even if located at its
subcontractors’ facilities, from the effective date of this Agreement for the duration of the work
and until three years after the date of final payment by the Town to Vendor pursuant to this
Agreement. Vendor and its subcontractors shall provide the Town with adequate and appropriate
workspace so that the Town can conduct audits in compliance with the provisions of this
subsection. The Town shall give Vendor or its subcontractors reasonable advance notice of
intended audits. Vendor shall require its subcontractors to comply with the provisions of this
subsection by insertion of the requirements hereof in any subcontract pursuant to this Agreement.

13.17 E-verify Requirements. To the extent applicable under ARIZ. REV. STAT. §
41-4401, the Vendor and its subcontractors warrant compliance with all federal immigration laws
and regulations that relate to their employees and their compliance with the E-verify requirements

under ARIZ. REV. STAT. § 23-214(A). Vendor’s or its subcontractors’ failure to comply with such
warranty shall be deemed a material breach of this Agreement and may result in the termination
of this Agreement by the Town.

13.18 Israel. Vendor certifies that it is not currently engaged in, and agrees for
the duration of this Agreement that it will not engage in a “boycott,” as that term is defined in
ARIZ. REV. STAT. § 35-393, of Israel.

13.19 China. Pursuant to and in compliance with A.R.S. § 35-394, Vendor hereby
agrees and certifies that it does not currently, and agrees for the duration of this Agreement that
Vendor will not, use: (1) the forced labor of ethnic Uyghurs in the People’s Republic of China; (2)
any goods or services produced by the forced labor of ethnic Uyghurs in the People’s Republic of
China; or (3) any contractors, subcontractors or suppliers that use the forced labor or any goods or
services produced by the forced labor of ethnic Uyghurs in the People’s Republic of China. Vendor
also hereby agrees to indemnify and hold harmless the Town, its officials, employees, and agents
from any claims or causes of action relating to the Town’s action based upon reliance upon this
representation, including the payment of all costs and attorney fees incurred by the Town in
defending such as action.

13.20 Conflicting Terms. In the event of any inconsistency, conflict or ambiguity
among the terms of this Agreement, any Town-approved invoices, and the RFP, and the Proposal,
the documents shall govern in the order listed herein.

13.21 Non-Exclusive Contract. This Agreement is entered into with the
understanding and agreement that it is for the sole convenience of the Town. The Town reserves
the right to obtain like goods and services from another source when necessary.

13.22 Cooperative Purchasing. Specific eligible political subdivisions and
nonprofit educational or public health institutions (“Eligible Procurement Unit(s)”) are permitted
to utilize procurement agreements developed by the Town, at their discretion and with the
agreement of the awarded Vendor. Vendor may, at its sole discretion, accept orders from Eligible
Procurement Unit(s) for the purchase of the Materials and/or Services at the prices and under the
terms and conditions of this Agreement, in such quantities and configurations as may be agreed
upon between the parties. All cooperative procurements under this Agreement shall be transacted
solely between the requesting Eligible Procurement Unit and Vendor. Payment for such purchases
will be the sole responsibility of the Eligible Procurement Unit. The exercise of any rights,
responsibilities or remedies by the Eligible Procurement Unit shall be the exclusive obligation of
such unit. The Town assumes no responsibility for payment, performance or any liability or
obligation associated with any cooperative procurement under this Agreement. The Town shall
not be responsible for any disputes arising out of transactions made by others.

[SIGNATURES ON FOLLOWING PAGES]

ATTESTED TO:
_______________________________
Town Clerk
APPROVED AS TO FORM:
________________________________
Town Attorney
“Town”
TOWN OF FOUNTAIN HILLS,
an Arizona municipal corporation
FOR THE TOWN OF FOUNTAIN HILLS:
____________________________________
Town Manager
FOR THE VENDOR:
By:
Name
Title: ______________________________

EXHIBIT A
TO
PROFESSIONAL SERVICES AGREEMENT
BETWEEN
THE TOWN OF FOUNTAIN HILLS
AND
QUANTUM INDUSTRIAL SERVICES, LLC
D/B/A
CRAWFORD MECHANICAL SERVICES, LLC
[Vendor's Proposal]
See following pages.

Town of Fountain Hills
Admin-Procurement
Robert Durham, Procurement Administrator
16705 E. Avenue of the Fountains, Fountain Hills, AZ 85268

[CRAWFORD MECHANICAL SERVICES] RESPONSE DOCUMENT REPORT
RFP No. RFP-2025-027
JOC Plumbing
RESPONSE DEADLINE: November 13, 2025 at 5:00 pm
Report Generated: Monday, March 2, 2026

Crawford Mechanical Services Response
CONTACT INFORMATION
Company:
Crawford Mechanical Services
Email:
patrick.iacono@cmsaz.com
Contact:
Patrick Iacono
Address:
408 S. Hamilton Ct.
Gilbert, AZ 85233
Phone:
(480) 622-1974
Website:
www.cmsaz.com
Submission Date:
Nov 13, 2025 10:23 AM (Mountain Time - Arizona)

[CRAWFORD MECHANICAL SERVICES] RESPONSE DOCUMENT REPORT
RFP No. RFP-2025-027
JOC Plumbing

[CRAWFORD MECHANICAL SERVICES] RESPONSE DOCUMENT REPORT
Request for Proposals - JOC Plumbing
Page 2
ADDENDA CONFIRMATION
No addenda issued
QUESTIONNAIRE
1. Certification
By confirming questions under this section, the Vendor certifies:
NO COLLUSION*
Pass
The submission of the Proposal did not involve collusion or other anti-competitive practices.
Confirmed
NO GRATUITY*
Pass
It has not given, offered to give, nor intends to give at any time hereafter, any economic opportunity, future employment, gift, loan,
gratuity, special discount, trip favor or service to a Town employee, officer or agent in connection with the submitted Proposal. It
(including the Vendor’s employees, representatives, agents, lobbyists, attorneys, and subcontractors) has refrained, under penalty of
disqualification, from direct or indirect contact for the purpose of influencing the selection or creating bias in the selection process
with any person who may play a part in the selection process, including the Selection Committee, elected officials, the Town Manager,
Assistant Town Managers, Department Heads, and other Town staff. All contact must be addressed to the Town’s Procurement Agent,
except for questions submitted as set forth in Subsection 1.4 (Inquiries), above. Any attempt to influence the selection process by any
means shall void the submitted Proposal and any resulting Agreement.
Confirmed

[CRAWFORD MECHANICAL SERVICES] RESPONSE DOCUMENT REPORT
RFP No. RFP-2025-027
JOC Plumbing

[CRAWFORD MECHANICAL SERVICES] RESPONSE DOCUMENT REPORT
Request for Proposals - JOC Plumbing
Page 3
FINANCIAL STABILITY*
Pass
It is financially stable, solvent and has adequate cash reserves to meet all financial obligations including any potential costs resulting
from an award of the Agreement.
Confirmed
NO SIGNATURE/FALSE OR MISLEADING STATEMENT*
Pass
The signature on the cover letter of the Proposal and the Vendor Information Form is genuine and the person signing has the
authority to bind the Vendor. Failure to sign the Proposal and the Vendor Information Form, or signing either with a false or
misleading statement, shall void the submitted Proposal and any resulting Agreement.
Confirmed
PROFESSIONAL SERVICES AGREEMENT*
Pass
In addition to reviewing and understanding the submittal requirements, it has reviewed the attached sample Professional Services
Agreement including the Scope of Work and other Exhibits.
Confirmed
REFERENCE CHECKS*
Pass
References will be checked, and it is Vendor’s responsibility to ensure that all information is accurate and current. Vendor authorizes
the Town’s representative to verify all information from these references and releases all those concerned from any liability in
connection with the information they provide. Inability of the Town to verify references shall result in the Proposal being considered
non-responsive.

[CRAWFORD MECHANICAL SERVICES] RESPONSE DOCUMENT REPORT
RFP No. RFP-2025-027
JOC Plumbing

[CRAWFORD MECHANICAL SERVICES] RESPONSE DOCUMENT REPORT
Request for Proposals - JOC Plumbing
Page 4
Confirmed
2. Vendor Proposal
GENERAL INFORMATION*
Pass
A. One page cover letter as described in the section titled "RFP Submission Process", the subsection titled "Required Submittal".
B. Provide Vendor identification information. Explain the Vendor’s legal organization including the legal name, address,
identification number and legal form of the Vendor (e.g., partnership, corporation, joint venture, limited liability company, sole
proprietorship). If a joint venture, identify the members of the joint venture and provide all of the information required under
this section for each member. If a limited liability company, provide the name of the member or members authorized to act on
the company’s behalf. If the Vendor is a wholly owned subsidiary of another company, identify the parent company. If the
corporation is a nonprofit corporation, provide nonprofit documentation. Provide the name, address and telephone number of
the person to contact concerning the Proposal.
C. Identify the location of the Vendor’s principal office and the local work office, if different. Include any documentation that
supports the Vendor’s authority to provide services in Arizona.
D. Provide a general description of the Vendor’s organization, including years in business.
E. Identify any contract or subcontract held by the Vendor or officers of the Vendor that have been terminated within the last
five years. Briefly describe the circumstances and the outcome.
F. Identify any claims arising from a contract which resulted in litigation or arbitration within the last five years. Briefly describe
the circumstances and the outcome.
Cover_Letter.pdf
Vendor_Information.pdf
RFP_Presentation.pdf
EXPERIENCE AND QUALIFICATIONS OF THE VENDOR*

[CRAWFORD MECHANICAL SERVICES] RESPONSE DOCUMENT REPORT
RFP No. RFP-2025-027
JOC Plumbing

[CRAWFORD MECHANICAL SERVICES] RESPONSE DOCUMENT REPORT
Request for Proposals - JOC Plumbing
Page 5
A. Provide a detailed description of the Vendor’s experience in providing similar services to municipalities or other entities of a
similar size to the Town, specifically relating experience with respect to JOC Plumbing.
B. Vendor must demonstrate successful completion of at least three similar projects within the past 60 months. For the purpose
of this Solicitation, “successful completion” means completion of a project within the established schedule and budget and
“similar projects” resemble this project in size, nature and scope. Provide a list of at least three organizations for which you
successfully completed a similar project. This list shall include, at a minimum, the following information:
1. Name of company or organization.
2. Contact name.
3. Contact address, telephone number and e-mail address.
4. Type of services provided.
5. Dates of contract initiation and expiration.
Company_Experience.pdf
Experience_and_Qualifications.pdf
KEY POSITIONS*
Pass
A. Identify each key personnel member that will render services to the Town including title and relevant experience required,
including the proposed project manager and project staff.
B. Indicate the roles and responsibilities of each key position. Include senior members of the Vendor only from the perspective of
what their role will be in providing services to the Town.
C. If a subcontractor will be used for all work of a certain type, include information on this subcontractor. A detailed plan for
providing supervision must be included.
D. Attach a résumé and evidence of certification, if any, for each key personnel member and/or subcontractor to be involved in
this project. Résumés should be attached together as a single appendix at the end of the Proposal and will not count toward
the Proposal page limit. However, each resume shall not exceed two pages in length.

[CRAWFORD MECHANICAL SERVICES] RESPONSE DOCUMENT REPORT
RFP No. RFP-2025-027
JOC Plumbing

[CRAWFORD MECHANICAL SERVICES] RESPONSE DOCUMENT REPORT
Request for Proposals - JOC Plumbing
Page 6
Key_Personnel.pdf
PROJECT APPROACH*
Pass
A. Describe the Vendor’s approach to performing the required Services in the section titled Scope of Work, and its approach to
contract management, including its perspective and experience on partnering, customer service, quality control, scheduling
and staff.
B. Describe any alternate approaches if it is believed that such an approach would best suit the needs of the Town. Include
rationale for alternate approaches, and indicate how the Vendor will ensure that all efforts are coordinated with the Town’s
Representatives.
Method_of_Approach.pdf
PRICING*
Pass
Pricing_Schedule.pdf
W-9
Pass
W9_Form_-_(QIS)_Crawford_Mechanical_2025.pdf
DOES THE BID CONTAIN ANY CONFIDENTIAL INFORMATION?*
Pass
Please clearly mark any confidential information.
No

408 S. Hamilton Court, Gilbert, AZ 85233 (480) 722-1267 www.cmsaz.com
Town of Fountain Hills, Arizona
Contact: Kate, Procurement Department
Address: Town of Fountain Hills
Public Works Department
16705 E. Avenue of the Fountains
Fountain Hills, AZ 85268
Project Name : JOC Plumbing
Thank you for the opportunity to present this plumbing services proposal for
the Town of Fountain Hills, AZ. Our objective is to deliver a high-quality
solution that meets your requirements while ensuring efficiency, scalability,
and innovation. With over 24 years in the industry, Crawford Mechanical
Services has the experience and rescources needed to provide the highest level
of service.
This proposal provides a comprehensive overview our organization, required
documentation, pricing, fees and labor rates. We are committed to
collaborating with you to achieve the desired outcomes within the specified
timeframe and budget.
We appreciate the opportunity to provide this information, and welcome any
questions you may have..
Sincerely,
Patrick Iacono | Account Executive
480-622-1974 M | 480-722-1267 O
408 S. Hamilton Ct. |Gilbert, AZ 85233
patrick.iacono@cmsaz.com | cmsaz.com
quantumindustrial.com

TOWN OF FOUNTAIN HILLS
NOTICE OF REQUEST FOR PROPOSAL
408 S. Hamilton Court, Gilbert, AZ 85233 (480) 722-1267 www.cmsaz.com
VENDOR INFORMATION
CRAWFORD MECHANICAL
SERVICES, LLC
COMPANY NAME
4088 S. HAMILTON CT., GILBERT, AZ
85233
ADDRESS
www.cms.com
WEBSITE
AUTHORIZED
SIGNATURE
DAVE DESOUSA, VP OF SERVICE
NAME AND TITLE
PATRICK IACONO, ACCOUNT
MANAGER
CONTACT NAME
(480) 622-1974
patrick.iacono@cms.com
PHONE/EMAIL
99-0989796
TAXPAYER ID NUMBER

COVER LETTER

VENDOR IDENTIFICATION INFORMATION

2
CONTRACT AND WORK HISTORY

3
KEY PERSONNELL INFORMATION

8
METHOD OF APPROACH

9
PRICING

13
TOWN OF FOUNTAIN HILLS
NOTICE OF REQUEST FOR PROPOSAL
PROPOSAL CONTENTS
408 S. Hamilton Court, Gilbert, AZ 85233 (480) 722-1267 www.cmsaz.com

408 S. Hamilton Court, Gilbert, AZ 85233 (480) 722-1267 www.cmsaz.com
Town of Fountain Hills, Arizona
Contact: Kate, Procurement Department
Address: Town of Fountain Hills

Public Works Department
16705 E. Avenue of the Fountains
Fountain Hills, AZ 85268
Project Name : JOC Plumbing
Thank you for the opportunity to present this plumbing services proposal for
the Town of Fountain Hills, AZ. Our objective is to deliver a high-quality
solution that meets your requirements while ensuring efficiency, scalability,
and innovation. With over 24 years in the industry, Crawford Mechanical
Services has the experience and rescources needed to provide the highest level
of service.
This proposal provides a comprehensive overview our organization, required
documentation, pricing, fees and labor rates. We are committed to
collaborating with you to achieve the desired outcomes within the specified
timeframe and budget.
We appreciate the opportunity to provide this information, and welcome any
questions you may have..
Sincerely,
Patrick Iacono | Account Executive
480-622-1974 M | 480-722-1267 O
408 S. Hamilton Ct. |Gilbert, AZ 85233
patrick.iacono@cmsaz.com | cmsaz.com
quantumindustrial.com

TOWN OF FOUNTAIN HILLS
NOTICE OF REQUEST FOR PROPOSAL
408 S. Hamilton Court, Gilbert, AZ 85233 (480) 722-1267 www.cmsaz.com
VENDOR INFORMATION
COMPANY NAME
CRAWFORD MECHANICAL
SERVICES, LLC
ADDRESS
4088 S. HAMILTON CT., GILBERT, AZ
85233
WEBSITE
www.cms.com
AUTHORIZED
SIGNATURE
NAME AND TITLE
DAVE DESOUSA, VP OF SERVICE
CONTACT NAME
PATRICK IACONO, ACCOUNT
MANAGER
PHONE/EMAIL
(480) 622-1974
patrick.iacono@cms.com
TAXPAYER ID NUMBER
99-0989796

TOWN OF FOUNTAIN HILLS
NOTICE OF REQUEST FOR PROPOSAL
408 S. Hamilton Court, Gilbert, AZ 85233 (480) 722-1267 www.cmsaz.com
22 Years of Services & Solutions for Arizona's
Largest and Most Complex Mechanical &
Plumbing Projects
Crawford Mechanical is a full-service commercial
and industrial mechanical and plumbing contractor,
celebrating 23 years of business in Arizona. We offer
an extensive range of mechanical and plumbing
services, including heating and cooling systems,
refrigeration, piping, and plumbing.
As experts in our field with a diverse portfolio of
some of the largest and most complex mechanical
equipment and plumbing projects in the state, we
are built upon a foundation of financial strength and
a track record of success in the service and
construction industry.

408 S. Hamilton Court, Gilbert, AZ 85233 (480) 722-1267 www.cmsaz.com
Client: City of Phoenix
Contact: James Dickson

Building Equipment Supervisor

Facilities Management Division

Mobile: (602) 374-0705

james.dickson@phoenix.gov
Active: 2014 - Present
Locations: 113 Locations, including:

• Sky Harbor International Airport / Goodyear
Airport

• City Hall / Public Transit / City Clerk / Municipal
Court

• Police Academy / Stations / Precincts / Training &
Support Facilities

• Fire Academy / Headquarters / Stations / Training
& Support Facilities

• Libraries / Museums / Performing Arts Centers /

Theatres
Services:

• Planned Maintenance

• Service & Repairs (valves, belts, pipes, heating
assemblies, pumps, coils, etc)

• Installation (CRAHs, CRACs, boilers, chillers, air
handlers, ultrasonic humidification, dehumidifiers,
compressors, condensers, fan motors, demand
plumbing services, etc.
TOWN OF FOUNTAIN HILLS
NOTICE OF REQUEST FOR PROPOSAL
EXPERIENCE AND QUALIFICATIONS

408 S. Hamilton Court, Gilbert, AZ 85233 (480) 722-1267 www.cmsaz.com
Client: City of Tempe
Contact: John Hagan

Field Supervisor

Mobile: (480) 250-5130

john_hagan@tempe.gov
Active: 2004 - Present
Locations: 60 Locations, including:

• City Hall / Dept of Operations / Traffic &
Transportation / Water Reclamation & Treatment
Plants

• Police & SWAT Stations / Precincts / Training &
Support Facilities

• Fire Stations / Training & Support Facilities

• Libraries / Museums / Performing Arts Centers

• Tempe Diablo Stadium / Tempe Sports Complex /
Golf Courses / Parks & Recreation Centers
Services:

• Planned Maintenance

• Service & Repairs (valves, belts, pipes, pads,
heating assemblies, pumps, coils, etc)

• Installation (CRAHs, CRACs, AHUs, mini splits,
split systems, boilers, chillers, ultrasonic
humidification, dehumidifiers, compressors,
condensers, fan motors, blower motors, heat
pumps, demand plumbing services, etc.
TOWN OF FOUNTAIN HILLS
NOTICE OF REQUEST FOR PROPOSAL
EXPERIENCE AND QUALIFICATIONS

408 S. Hamilton Court, Gilbert, AZ 85233 (480) 722-1267 www.cmsaz.com
Client: Town of Gilbert
Contact: Nickriah Clark

Facilities Maintenance Technician

Parks and Recreation Division

Mobile: (480) 503-6632

nickriah.clark@gilbertaz.gov
Active: 2014 - Present
Locations: 28 Locations, including:

• Civic Center

• Cactus Yards Sports Complex

• Well Sites / Lindsay Reservoir / Water Treatment
Plants
Services:

• Planned Maintenance

• Service & Repairs (valves, belts, pipes, heating
assemblies, pumps, coils, etc)

• Installation (CRAHs, CRACs, AHUs, boilers,
chillers, ultrasonic humidification, dehumidifiers,
compressors, condensers, fan motors, demand
plumbing services, etc.)
TOWN OF FOUNTAIN HILLS
NOTICE OF REQUEST FOR PROPOSAL
EXPERIENCE AND QUALIFICATIONS

TOWN OF FOUNTAIN HILLS
NOTICE OF REQUEST FOR PROPOSAL
408 S. Hamilton Court, Gilbert, AZ 85233 (480) 722-1267 www.cmsaz.com
KEY PERSONNEL

TOWN OF FOUNTAIN HILLS
NOTICE OF REQUEST FOR PROPOSAL
408 S. Hamilton Court, Gilbert, AZ 85233 (480) 722-1267 www.cmsaz.com
METHOD OF APPROACH
1. Plan to prioritize City’s Work:

a. Be diligent and organized, ensuring that tasks are
addressed based on urgency and importance.

b. Effective communication with the City, understanding their
needs and timelines, while managing expectations.

c. Be flexible, adapting to shifting priorities while maintaining
a customer-centric approach.

d. Practice good time management while committing to quality
service.
2. Plan to respond to emergency services and repairs:

a. Follow normal business hour procedures:

i. During regular business hours, customers can

schedule service requests and repairs by emailing our

designated email group managed by our scheduling team

members and select managers, or by calling our service

department. Email: CrawfordSupport@cmsaz.com

Phone: (480-722-1267)

Customers will receive a response from CMS Dispatch

confirming technician dispatch timeline and any other

pertinent information.

ii. Upon arrival of the technician, the customer will be

notified via Portal (or call on-site personnel, based upon

customer preference). Technician will then

inspect/diagnose the system and provide feedback to the

customer along with recommendations.

TOWN OF FOUNTAIN HILLS
NOTICE OF REQUEST FOR PROPOSAL
408 S. Hamilton Court, Gilbert, AZ 85233 (480) 722-1267 www.cmsaz.com
METHOD OF APPROACH
(Continued from previous page)

ii. Customer will then choose their preferred method to

proceed: give approval to proceed with recommendations

on a time and material basis while the technician is still on

site, give approval to repair unit on a based upon repair

quote written by technician while on site, or the technician

will forward complex recommendations to our Service

Department to provide an in-depth quote back to the

customer to review and approve. Upon completion of

repairs, the customer will receive notification via Portal

where customer can verify work performed and approve

closeout of the ticket. All findings and repairs will then

become attached to the unit in question, so the customer

has access to the equipment history at any time.

b. Use established after-hours on-call procedures:

i. Crawford Mechanical Services provides emergency

services 24 hours a day, 7 days a week, 365 days a year.

Crawford Mechanical Services is the premier Mission

Critical Mechanical Service Provider in Arizona.

ii. Our Approach is simple: Call our office at 480-722-1267

and you will receive a live operator who will take down the

information. You will then receive a phone call from one of

Crawford’s On-Call Supervisors who will gather all

information pertaining to the issue.

TOWN OF FOUNTAIN HILLS
NOTICE OF REQUEST FOR PROPOSAL
408 S. Hamilton Court, Gilbert, AZ 85233 (480) 722-1267 www.cmsaz.com
METHOD OF APPROACH
(Continued from previous page)

The Supervisor will then dispatch the On-Call Technician to your
emergency service call. Technician will arrive within the 2- or 4-

hour window. If our live operator does not get a response from
the On-Call Supervisor within 15 minutes, the operator will call
again and then immediately call the On-Call Manager. Our
backup system ensures that we will never miss a critical,
potential lifesaving emergency. All aspects of the emergency
service/afterhours call will be captured in the same manner as
described in our Service and Repair method of approach.

c. Eliminate the emergency.

d. Shut off main valves.

e. Maintain and keep essential tools and supplies readily
accessible.

f. Keep City contacts informed of progress.
3. Plan for Quality Control:

a. Implement a comprehensive quality control plan by defining
clear quality standards for our services. Field service
management and our check-in check our procedure. Also, our
comprehensive work acknowledgments are sent every time we
leave. With pictures and video of work completed.

b. Continuous training of technicians in quality requirements
and provide them with necessary tools.

c. Implement feedback loops to continuously improve quality.
Our technicians check in with primary contact when they arrive
and check out with primary contact before they depart.

TOWN OF FOUNTAIN HILLS
NOTICE OF REQUEST FOR PROPOSAL
408 S. Hamilton Court, Gilbert, AZ 85233 (480) 722-1267 www.cmsaz.com
METHOD OF APPROACH
(Continued from previous page)

d. Document and analyze data to service history and make
informed decisions for ongoing quality
improvements. Our
software gives us the
ability to track all service work per piece
of equipment.

e. Assign qualified technicians to perform tasks. We have a
range of technician levels from Journeymen to Apprentice.
4. Plan to minimize cost of each project:

a. Conduct regular cost analysis to identify areas of savings.

b. Develop detailed budgets, allocating resources efficiently.

c. Explore competitive bidding and negotiate with suppliers.

d. Emphasize effective project management to avoid delays and
additional expenses.
e. Prioritize cost effective solutions without compromising
quality

or timelines.

TOWN OF FOUNTAIN HILLS
NOTICE OF REQUEST FOR PROPOSAL
408 S. Hamilton Court, Gilbert, AZ 85233 (480) 722-1267 www.cmsaz.com
PRICING
PLUMBING
Reactive Service Rates:
• Plumbing Straight Time Rate
$116.00
• Plumbing Overtime Rate
$174.00
• Plumbing Double Time Rate
$232.00
• Travel Charge
$75.00
• Auger 7-10 inch max 250 ft
$400.00
• Camera scope under 100 ft
$225.00
• Camera scope 101 - 150ft
$240.00
• Camera scope 151 -200 ft
$265.00
Flat Rate Services
• Backflow 1st device per day (flat rate)
$225.00
• Each additional device per day
$175.00
Materials Rates
All Equipment Brands/ All
Manufacturers
15-30% margin above cost.
All Parts and Materials
25-50% margin above cost.

408 S. Hamilton Court, Gilbert, AZ 85233 (480) 722-1267 www.cmsaz.com
Client: City of Phoenix
Contact: James Dickson
Building Equipment Supervisor
Facilities Management Division
Mobile: (602) 374-0705
james.dickson@phoenix.gov
Active: 2014 - Present
Locations: 113 Locations, including:
• Sky Harbor International Airport / Goodyear
Airport
• City Hall / Public Transit / City Clerk / Municipal
Court
• Police Academy / Stations / Precincts / Training &
Support Facilities
• Fire Academy / Headquarters / Stations / Training
& Support Facilities
• Libraries / Museums / Performing Arts Centers /
Theatres
Services:
• Planned Maintenance
• Service & Repairs (valves, belts, pipes, heating
assemblies, pumps, coils, etc)
• Installation (CRAHs, CRACs, boilers, chillers, air
handlers, ultrasonic humidification, dehumidifiers,
compressors, condensers, fan motors, demand
plumbing services, etc.
TOWN OF FOUNTAIN HILLS
NOTICE OF REQUEST FOR PROPOSAL
EXPERIENCE AND QUALIFICATIONS

408 S. Hamilton Court, Gilbert, AZ 85233 (480) 722-1267 www.cmsaz.com
Client: City of Tempe
Contact: John Hagan
Field Supervisor
Mobile: (480) 250-5130
john_hagan@tempe.gov
Active: 2004 - Present
Locations: 60 Locations, including:
• City Hall / Dept of Operations / Traffic &
Transportation / Water Reclamation & Treatment
Plants
• Police & SWAT Stations / Precincts / Training &
Support Facilities
• Fire Stations / Training & Support Facilities
• Libraries / Museums / Performing Arts Centers
• Tempe Diablo Stadium / Tempe Sports Complex /
Golf Courses / Parks & Recreation Centers
Services:
• Planned Maintenance
• Service & Repairs (valves, belts, pipes, pads,
heating assemblies, pumps, coils, etc)
• Installation (CRAHs, CRACs, AHUs, mini splits,
split systems, boilers, chillers, ultrasonic
humidification, dehumidifiers, compressors,
condensers, fan motors, blower motors, heat
pumps, demand plumbing services, etc.
TOWN OF FOUNTAIN HILLS
NOTICE OF REQUEST FOR PROPOSAL
EXPERIENCE AND QUALIFICATIONS

408 S. Hamilton Court, Gilbert, AZ 85233 (480) 722-1267 www.cmsaz.com
Client: Town of Gilbert
Contact: Nickriah Clark
Facilities Maintenance Technician
Parks and Recreation Division
Mobile: (480) 503-6632
nickriah.clark@gilbertaz.gov
Active: 2014 - Present
Locations: 28 Locations, including:
• Civic Center
• Cactus Yards Sports Complex
• Well Sites / Lindsay Reservoir / Water Treatment
Plants
Services:
• Planned Maintenance
• Service & Repairs (valves, belts, pipes, heating
assemblies, pumps, coils, etc)
• Installation (CRAHs, CRACs, AHUs, boilers,
chillers, ultrasonic humidification, dehumidifiers,
compressors, condensers, fan motors, demand
plumbing services, etc.)
TOWN OF FOUNTAIN HILLS
NOTICE OF REQUEST FOR PROPOSAL
EXPERIENCE AND QUALIFICATIONS

TOWN OF FOUNTAIN HILLS
NOTICE OF REQUEST FOR PROPOSAL
408 S. Hamilton Court, Gilbert, AZ 85233 (480) 722-1267 www.cmsaz.com
KEY PERSONNEL

TOWN OF FOUNTAIN HILLS
NOTICE OF REQUEST FOR PROPOSAL
408 S. Hamilton Court, Gilbert, AZ 85233 (480) 722-1267 www.cmsaz.com
METHOD OF APPROACH
1. Plan to prioritize City’s Work:
a. Be diligent and organized, ensuring that tasks are
addressed based on urgency and importance.
b. Effective communication with the City, understanding their
needs and timelines, while managing expectations.
c. Be flexible, adapting to shifting priorities while maintaining
a customer-centric approach.
d. Practice good time management while committing to quality
service.
2. Plan to respond to emergency services and repairs:
a. Follow normal business hour procedures:
i. During regular business hours, customers can
schedule service requests and repairs by emailing our
designated email group managed by our scheduling team
members and select managers, or by calling our service
department. Email: CrawfordSupport@cmsaz.com
Phone: (480-722-1267)
Customers will receive a response from CMS Dispatch
confirming technician dispatch timeline and any other
pertinent information.
ii. Upon arrival of the technician, the customer will be
notified via Portal (or call on-site personnel, based upon
customer preference). Technician will then
inspect/diagnose the system and provide feedback to the
customer along with recommendations.

TOWN OF FOUNTAIN HILLS
NOTICE OF REQUEST FOR PROPOSAL
408 S. Hamilton Court, Gilbert, AZ 85233 (480) 722-1267 www.cmsaz.com
METHOD OF APPROACH
(Continued from previous page)
ii. Customer will then choose their preferred method to
proceed: give approval to proceed with recommendations
on a time and material basis while the technician is still on
site, give approval to repair unit on a based upon repair
quote written by technician while on site, or the technician
will forward complex recommendations to our Service
Department to provide an in-depth quote back to the
customer to review and approve. Upon completion of
repairs, the customer will receive notification via Portal
where customer can verify work performed and approve
closeout of the ticket. All findings and repairs will then
become attached to the unit in question, so the customer
has access to the equipment history at any time.
b. Use established after-hours on-call procedures:
i. Crawford Mechanical Services provides emergency
services 24 hours a day, 7 days a week, 365 days a year.
Crawford Mechanical Services is the premier Mission
Critical Mechanical Service Provider in Arizona.
ii. Our Approach is simple: Call our office at 480-722-1267
and you will receive a live operator who will take down the
information. You will then receive a phone call from one of
Crawford’s On-Call Supervisors who will gather all
information pertaining to the issue.

TOWN OF FOUNTAIN HILLS
NOTICE OF REQUEST FOR PROPOSAL
408 S. Hamilton Court, Gilbert, AZ 85233 (480) 722-1267 www.cmsaz.com
METHOD OF APPROACH
(Continued from previous page)
The Supervisor will then dispatch the On-Call Technician to your
emergency service call. Technician will arrive within the 2- or 4-
hour window. If our live operator does not get a response from
the On-Call Supervisor within 15 minutes, the operator will call
again and then immediately call the On-Call Manager. Our
backup system ensures that we will never miss a critical,
potential lifesaving emergency. All aspects of the emergency
service/afterhours call will be captured in the same manner as
described in our Service and Repair method of approach.
c. Eliminate the emergency.
d. Shut off main valves.
e. Maintain and keep essential tools and supplies readily
accessible.
f. Keep City contacts informed of progress.
3. Plan for Quality Control:
a. Implement a comprehensive quality control plan by defining
clear quality standards for our services. Field service
management and our check-in check our procedure. Also, our
comprehensive work acknowledgments are sent every time we
leave. With pictures and video of work completed.
b. Continuous training of technicians in quality requirements
and provide them with necessary tools.
c. Implement feedback loops to continuously improve quality.
Our technicians check in with primary contact when they arrive
and check out with primary contact before they depart.

TOWN OF FOUNTAIN HILLS
NOTICE OF REQUEST FOR PROPOSAL
408 S. Hamilton Court, Gilbert, AZ 85233 (480) 722-1267 www.cmsaz.com
METHOD OF APPROACH
(Continued from previous page)
d. Document and analyze data to service history and make
informed decisions for ongoing quality
improvements. Our
software gives us the
ability to track all service work per piece
of equipment.
e. Assign qualified technicians to perform tasks. We have a
range of technician levels from Journeymen to Apprentice.
4. Plan to minimize cost of each project:
a. Conduct regular cost analysis to identify areas of savings.
b. Develop detailed budgets, allocating resources efficiently.
c. Explore competitive bidding and negotiate with suppliers.
d. Emphasize effective project management to avoid delays and
additional expenses.
e. Prioritize cost effective solutions without compromising
quality
or timelines.

TOWN OF FOUNTAIN HILLS
NOTICE OF REQUEST FOR PROPOSAL
408 S. Hamilton Court, Gilbert, AZ 85233 (480) 722-1267 www.cmsaz.com
PRICING
PLUMBING
Reactive Service Rates:
$116.00
• Plumbing Straight Time Rate
$174.00
• Plumbing Overtime Rate
$232.00
• Plumbing Double Time Rate
$75.00
• Travel Charge
$400.00
• Auger 7-10 inch max 250 ft
$225.00
• Camera scope under 100 ft
$240.00
• Camera scope 101 - 150ft
$265.00
• Camera scope 151 -200 ft
Flat Rate Services
$225.00
• Backflow 1st device per day (flat rate)
$175.00
• Each additional device per day
Materials Rates
15-30% margin above cost.
All Equipment Brands/ All
Manufacturers
25-50% margin above cost.
All Parts and Materials

EXHIBIT B
TO
PROFESSIONAL SERVICES AGREEMENT
BETWEEN
THE TOWN OF FOUNTAIN HILLS
AND
QUANTUM INDUSTRIAL SERVICES, LLC D/B/A
CRAWFORD MECHANICAL SERVICES, LLC
[Scope]
See following pages.

Scope of Work
Plumbing contractors shall provide on-call plumbing services across various Town-owned
facilities and public properties. Work will be performed on an as-needed basis and may
include routine maintenance, repair of existing systems, installation of new ﬁxtures and
piping, emergency leak response, backﬂow testing, and compliance upgrades related to
water and drainage infrastructure.

Services may be requested for administrative buildings, libraries, parks, law enforcement
facilities, community centers, and other locations as designated by Town staff. The
contractor must be familiar with commercial plumbing systems and demonstrate
compliance with all applicable federal, state, and local codes, including permitting
requirements and OSHA safety standards.

All services shall emphasize:

• Timely response to service calls, especially in emergency scenarios
• Skilled workmanship and quality control
• Clear cost documentation and invoicing procedures
• Coordination with Town departments, inspectors, and other contractors when
applicable

Service Hours and Response Expectations
Contractor shall be available to perform work during regular business hours (Monday–
Friday, 8:30 AM to 5:00 PM ET). In addition, contractors must maintain 24/7 emergency
service capability to respond to urgent requests such as major water leaks, sewer
blockages, or public safety facility service interruptions.
Non-emergency work should commence within 48 hours of work order issuance unless
otherwise scheduled
Emergency service calls must be acknowledged within 1 hour and responded to on-site
within 4 hours of notiﬁcation

EXHIBIT C
TO
PROFESSIONAL SERVICES AGREEMENT
BETWEEN
THE TOWN OF FOUNTAIN HILLS
AND
QUANTUM INDUSTRIAL SERVICES, LLC
D/B/A
CRAWFORD MECHANICAL SERVICES,
LLC
[Quote or Work Order]
See following pages.