UWS Fountain Hills Presentation

SOLID WASTE and RECYCLING 
MANAGEMENT SERVICES
Town of                    
Fountain Hills
Large enough to serve…small enough to care

WHAT UWS BRINGS TO THE TOWN OF FOUNTAIN HILLS
PROVEN 
TRACK 
RECORD
DEPTH OF
EXPERIENCE
STRATEGIC
PARTNERS
PERSONAL 
COMMITMENT
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History of UWS
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•
UWS was incorporated in 1986 over 3 decades in business
•
UWS is founded, owned, and operated by the Blackburn Family
•
UWS provides service in Southern California, Arizona, Kansas, Missouri, and New Mexico
•
UWS operates out of 25 strategically located operations centers in Southern California, New Mexico, and Arizona with 
approximately 800 employee and over 350 vehicles
•
UWS operates an Organic Composting Facility in South Gate, San Diego, and New Mexico processing approximately 500 tons 
per day of organic waste materials.
•
UWS operates a Material Recovery Facility in Santa Fe Springs capable of processing up to 2,500 tons per day of single stream 
recyclables, solid waste, and organics. UWS is in the design and planning stages to add a MRF to our AZ operations for both 
transfer and recycling services.
•
UWS operates 6 Transfer Station in California, Missouri, and New Mexico. 
•
UWS operate 2 landfills in Kansas and New Mexico.
•
UWS operates an Orex Organics Facility in Santa Fe Springs and our second facility is coming on line this year in Los Angeles.
•
UWS provides service to over 100,000 single family homes and just under 15,000 commercial, industrial, and multifamily 
customers each week. With Local exclusive service operating facilities in Phoenix, Casa Grande, and Arizona City. 
•
UWS sister company Spartan Truck Company will be responsible for building all of the trucks and containers for this contract 
locally in our Casa Grande manufacturing facilities.

CUSTOMER SERVICE HIGHLIGHTS
TRAINED TO ASSIST  
CUSTOMERS WITHOUT  
MULTIPLE TRANSFERS
ABLE TO TRANSLATE OVER 
100 LANGUAGES IN REAL 
TIME
WORK ORDERS DISPATCHED  
ELECTRONICALLY
LOCAL CALL CENTER in Costa Mesa 
and Los Angeles
Metrics:
98% of calls answered within 
60 seconds
Average call time 
incoming/outgoing 1:51 
seconds.
Average hold time 30 
seconds
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UWS in the Community

CONTAINER EXCHANGE & ROLL OUT PLAN
PHASE 1:
Data Collection
PHASE 2:
Site Visit or 
Route Audit 
PHASE 3:
Container
Transition
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PHASE 4:
Collection 
Service

CONTAINER EXCHANGE & ROLL OUT
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OUR COMMITMENT
Thank you,
The Blackburn Family
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Our core values are centered on faith, trust, integrity,
and hard work. It is our commitment to provide exceptional
service at a fair rate to the communities we serve.