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TOWN OF WICKENBURG Information Technology Managed Service Provider Matt Rupp, Information Technology Program Manager September 2, 2025 • 150 supported users • Over 400 managed devices • 3,900 support tickets resolved annually • 13 physical and virtual servers managed • 30 Wi-Fi access points managed • Critical software supported (Computer Aided Dispatch, Graphical Information Systems, Water/Wastewater systems, and Financial Software) • 85 additional applications supported IT Work Group Needs Assessment 2 • Cybersecurity • Network Administration • Core Infrastructure Management • Help Desk • Ticketing System • Enterprise Software Systems IT Work Group Needs Assessment 3 • Vendors o Global Market Innovators, Inc. – Help Desk and Security Operations o Advanced Network Management, Inc. – Network Administration • Reasoning o Tailored solutions o Technical capability o Long-term value o Vendor Redundancy Recommendation 4 Contract Overview 5 Vendor FY25 Annual Cost FY26 Annual Cost Global Market Innovators, Inc. (GMI) $203,435 $123,777 Advanced Network Management, Inc. (ANM) N/A $73,416 (Includes on-boarding fee) Total $203,435 $197,193 Reduction in cost of $6,242 Questions? 6