Original Scope of Work

Town of Wickenburg — Regular Meeting (2026-05-04)

Extracted text (via pymupdf) 56969 characters

REQUEST FOR PROPOSALS (RFP 23-02)

Wickenburg Police Department
1980 W Wickenburg Way
Wickenburg, AZ 85390
Phone:
(928) 684-5411
Fax:
(928) 259-2416
SCOPE OF WORK
Revised with Addendum 1

TOWN OF WICKENBURG, ARIZONA
Police Department
VEHICLE TOWING SERVICE
Request for Proposals (RFP 23-02)

REQUEST FOR PROPOSALS (RFP 23-02)

Wickenburg Police Department
1980 W Wickenburg Way
Wickenburg, AZ 85390
Phone:
(928) 684-5411
Fax:
(928) 259-2416
SCOPE OF WORK

TABLE OF CONTENTS

REQUEST FOR PROPOSALS
PAGE #
SECTION I – DEFINITIONS ............................................................................................................ 3
SECTION II – PROJECT DESCRIPTION ......................................................................................... 4
SECTION III – GENERAL REQUIREMENTS ................................................................................. 5
SECTION IV – EVALUATION CRITERIA ................................................................................... 18
SECTION V – PROPOSAL NARRATIVE...................................................................................... 19

SECTION I - Definitions

The words as used in this contract shall have the following meaning, unless otherwise specified
herein:

"Citizen Requested Tows" shall mean vehicles towed at the request of the vehicle owner or operator.
Vehicle owner or operator has named a preferred towing service provider. Vehicle owner or operator
is present at the scene.

"Contracted Rates" shall mean the rates established pursuant to the terms of this Contract.

"Contractor" shall mean the contractor and contractor's personnel, which includes all of Contractors
employees, independent contractors, agents, and representatives.

"Destination" shall mean the location of the termination of the tow which shall be the Contractor's
nearest, or destination specified by the vehicle owner or vehicle driver.

"Extraordinary Circumstances" shall be defined as mountainside vehicles, vehicles in lakes, canals,
swimming pools, desert areas or fields requiring a four (4) wheel drive tow truck or special
equipment. Extraordinary circumstance charges shall be prorated in fifteen (15) minute increments
and shall begin when vehicle arrives on scene. The determination of whether the situation involves
extraordinary circumstances shall be made by the WPD supervisor or designee.

"Flat Tire Service" shall mean only changing the tire of Town vehicles if there is a spare tire
available in the vehicle and under no circumstances shall the Contractor repair or attempt to repair
any tire belonging to the Town.

"Hold" shall mean any vehicle identified as in accordance with A.R.S. §28-3511 by Wickenburg
Police Department personnel which means that the vehicle shall not be released without prior written
authorization from an WPD Vehicle Impound Coordinator or designee.

"Light, Medium, and Heavy-Duty Wreckers" shall have the same meaning as used in DPS Tow Truck
Rules and Regulations, Article 3, Tow Truck Specifications, Sections R 13-3-30 I thru R- 13 -3-308.

"No Preference Tows" shall mean vehicles towed at the request of the vehicle owner or operator.
Vehicle owner or operator has not named a preferred towing service provider. Fees charged shall be
in accordance with the contracted rates.

"Off-Road Recovery" shall mean a charge applied when the towing company must leave the
boundaries of the designated Town right-of-way to recover a vehicle from a desert area, farm field,
ditch, ravine, or body of water. If special circumstances exist within the Town right-of-way, a charge
may be applied with the approval of the Town.

"Police Ordered Tows" shall mean vehicles towed at the request of the Wickenburg Police Department.
Fees charged shall be in accordance with the contracted rates.

"Primary Officer" shall mean the Wickenburg Police Officer with the primary decision-making
authority present on site.

"Town" Town of Wickenburg authorized representative.

"Town Boundaries or within Town" shall mean the geographical boundaries of the Town and shall in
all respects be deemed to refer to the geographical area lying within the corporate boundaries of the
Town of Wickenburg such as those boundaries may be changed from the time to time during the term
of this Contract.

“WPD” shall mean the Wickenburg Police Department.

"WPD Designated Representative" shall mean the Wickenburg Police Department's Administration
Division Deputy Director or designee.

"WPD Supervisor" shall mean Wickenburg Police Department (WPD) personnel with the rank of
sergeant or above.

SECTION II – Project Description

The Town of Wickenburg, Arizona (hereinafter "Town") seeks proposals from qualified service firms
to establish towing, removal, and storage service contract(s), which will provide emergency and non-
emergency services as described in this Scope of Work. The Town will award four (4) contractors and
one (1) alternate based on the weighted evaluation criteria set forth in this document. It is the intent of
the Town of Wickenburg to establish a Town initiated towing, storage services, abandoned and
confiscated vehicle towing for one (1) category of use - Police Towing.

The term of the contract is for three (3) years. By mutual written contract amendment, any resultant
contract may be extended annually for two (2) one (l) year terms up to a maximum of five (5) years
unless terminated, cancelled, or extended as otherwise provided herein.

Upon the request of the Town of Wickenburg Police Department, the contracted towing service
companies will be responsible for removal of wrecked vehicles from accident scenes; vehicles which
constitute a traffic hazard; vehicles that may be evidence of a crime; vehicles impounded as a result of
an arrest; and any other vehicle in accordance with A.R.S. §28- 3511. All services provided by the
contracted towing service companies shall be performed to the highest standards of the towing
industry.

The Town of Wickenburg does not guarantee a minimum number of tows, offeror should be aware
that the tow service will be used on an "as needed" basis. The conditions of this proposal shall not
apply when a tow, made by a towing company, is initiated, specified, and requested by the driver or
owner of the vehicle.

The Town of Wickenburg has determined that, in the best interests of its citizens, the competition of
this Request for Proposal shall be based upon the evaluation criteria of the contractors and not cost;
therefore, the Town of Wickenburg has established fixed pricing for all categories of towing, storage
and service.

The Town of Wickenburg has determined that, in the best interests of its citizens, four (4) contractors
and one (1) alternate will provide the appropriate level of service. Firms must agree to the pricing

schedule set forth in this RFP to be awarded. The Town of Wickenburg reserves the right to reject, at
any time, proposals and/or resulting contract(s), should any proposal information be found fraudulent
or omitted.

SECTION III – General Requirements

Contractor shall meet the following minimum requirements to service the Town with sufficient,
qualified equipment and operators to provide the Town tow service.

A. Vehicle Towing, Removal and Related

1. The Town of Wickenburg (the "Town") is seeking to secure rotational towing services (as
needed) to remove vehicles including, but not limited to, those that fall into any of the
following categories:
a. Disabled
b. Wrecked
c. Abandoned
d. Stolen
e. Unlawfully Parked, traffic hazards
f. Junked
g. Booted for violations
h. Held for evidence, forfeiture, immobilization, or impoundment
i. Thirty day impounds, pursuant to A.R.S. §28-3511
j. Towed for safekeeping due to arrest of the driver of for evidentiary purposes

2. Vehicles shall be towed directly to the Contractor's storage facility or if applicable, the
Town Fleet lot of the WPD Impound Storage lots unless the Contractor is otherwise
directed by WPD Supervisor or designee.

3. If WPD is not requesting that the vehicle be held for any purpose identified under this
Contract, the vehicle at the owner's discretion may be towed to the location directed by the
owner of the vehicle or the driver of the vehicle, with the rates charged as provided in the
Fixed Fee Schedule pursuant to the terms of this Contract.

4. Town reserves the right to change the rotation type and/or schedule at any time at its sole
discretion for any reason. Town will rotate calls between contracted companies but reserves
the right to go outside the rotation for the good of the Town. In the event there are more
than two simultaneous locations, and the contracted companies cannot provide service
within forty-five (45) minutes of receipt of request for service calls that require light
and/or medium duty or fifty-five (55) minutes of receipt of request for service calls that
require heavy duty wreckers the Town can call any other tow company at its sole discretion.

5. All Town owned vehicles with Allison automatic transmissions must have the drive shafts
detached prior to being towed to the Town’s Fleet Services Facility unless towed on a
flatbed vehicle. Damaged driveline and related items will be disclosed to Fleet Services at
time of vehicle delivery, to determine whether damage occurred.

6. Contractor shall perform all towing services in accordance with automotive manufacturer's
specification to avoid potential damage. Contractor will be liable for any damages sustained
during hook-·up and/or transporting of vehicles caused by improper towing techniques.

7. Any towing service requested by the Town or the customer to a location other than the
Contractor's storage facility, but within the Town limits, shall be towed at the rate set forth
on the attached Fixed Fee Schedule to the Contract and provided in writing to the owner or
driver at the site.

8. Any towing service requested by the customer to a location outside the Wickenburg Town
limits (other than the Contractor's storage facility) shall be towed at the contract rate to the
Town limit. Beyond that point, the Contractor shall provide the service at a fixed rate per
mile.

9. A citizen whose vehicle is disabled or who has been arrested has the options of using the
Contractor's Services or the services of any other towing operator or any other form of tow
service, unless otherwise directed by WPD for purposes identified under this Contract.

10. The Town does not guarantee that a minimum number of tows will occur or that they will
occur in any ration when comparing one time of day versus another.

11. The Contractor should be aware that the towing services will be used on an "as needed"
basis. The only assurance the Town makes is that if a citizen does not request a specific
towing service, the next Contractor in the rotation on the Rotation List will be called by the
Wickenburg Police Department.

12. Based upon statistics from other municipalities, it is estimated that the majority of towing
service calls will be made for vehicles less than 10,000 pounds Gross Vehicle Weight.

B. Minimum Vehicle and Equipment Requirements

1. Preference in scoring will be given to any Contractor having at least one tow truck falling
within the following category of Light-Duty and one tow truck falling within the following
category of Medium-Duty or Heavy-Duty, one of those tow trucks being a flatbed tow
truck. All Contractors' tow trucks must meet the specific requirements as indicated in:

TITLE 13 PUBLIC SAFETY- CHAPTER 3. DEPARTMENT OF PUBLIC SAFETY TOW
TRUCKS (A.R.S. §28-1108 et seq.) and Arizona Administrative Code, sections R13-3-
1001 thru R 13-3-1012.

Light-Duty
•
Tow Truck (R13-3-1001)
•
Tow Truck with Collision Recovery Capabilities (R13-3- l002)
•
Flatbed Tow Truck (Rl3-3-1003)
•
Flatbed Tow Truck with Collision Recovery Capabilities (R13-3-1004)
•
Tow Truck-tractor and Semi-trailer Combination (Rl3-3-l 005)

Medium-Duty
•
Tow Truck with Collision Recovery Capabilities (R13-3-l006)
•
Flatbed Tow Truck with Collision Recovery Capabilities (Rl3-3-1007)
•
Tow Truck-tractor and Semi-trailer Combination (R13-3-1008)

Heavy-Duty (Requires Commercial Driver's License)
•
Tow Truck (Rl3-3-1009)
•
Tow Truck with Collision Recovery Capabilities (Rl3-3-1010)
•
Flatbed Tow Truck with Collision Recovery Capabilities (Rl3-3-10l 1)
•
Tow Truck-tractor and Semi-trailer Combination (R13-3-1012)

2. Proposer may list any exceptions to the vehicle and equipment requirements. The Town
reserves the right to waive requirements and/or accept exceptions as submitted in the
proposal. The highest evaluation scores will be given to the proposer meeting the minimum
equipment requirements. Towing firm shall have and maintain its tow truck(s) in
accordance with all applicable sections of A.A.C. Title 13, articles 8&9. Any newly added
tow trucks added to the firm’s fleet at any time during the agreement period shall meet the
listed requirements and provide a newly acquired DPS tow truck inspection form #802-
07068-F indicating a passing certification.

3. Additionally, tow trucks shall at a minimum:
a. Have DPS issued permit decals properly affixed in accordance with R13-3-1101.
b. Display on both sides of the tow truck the company name, full name of the town in
which the contractor has its primary location, and a ten (10) digit business telephone
number. Letters shall contrast sharply in color with the background on which the letters
are placed and be readily legible during daylight hours from a distance of fifty (50) feet
while the tow truck is stationary in accordance with R-13-3-1 10l(a).
c. Be mechanically sound and roadworthy (with current year registration).
d. Be retrofitted with functioning light safety bars.
e. Maintain an adequate supply of road safety devices (e.g., safety flares, lights, reflective
highway stands, etc.).
f. Be equipped with a minimum of two (2) jackstands and two (2) tire sliding devices.
g. Be equipped with sufficient safety and ancillary equipment, e.g., chains, slings,
bumpers, snatch blocks, brooms, shovels, sand buckets and/or containers for carrying
trash, vehicle debris, etc., required safety clear vehicles and prepare them for towing to
its nearest storage facility and to perform all “on scene” site cleanup services.
h. Rollback and/or tilt bed trucks shall also have a minimum of two (2) motorcycle tie
down straps.

4. Contractor shall be responsible for all vehicle repair and maintenance required to keep the
tow trucks and other vehicles used in carrying out the Contract in safe and efficient
operating condition. All vehicles shall be equipped, maintained, and operated in accordance
with the laws of the State of Arizona and the roles and regulations of DPS.

C. Minimum Personnel Requirements

Please review the definition of Contractor when reading the minimum requirements for
personnel.

1. Contractor shall provide Town the name, date of birth, and copy of a valid AZ driver's
license, employment start dates with company and experience as tow truck driver for all
personnel performing work under the Contract prior to execution. This information shall be
updated and provided to the Town on a recurring basis as changes in personnel are made.
Failure by the Contractor to meet this requirement may be considered grounds for
termination of this Agreement.

2. Contractor's personnel shall not be convicted of any felony offense or crime of dishonesty
(theft, fraud, or the equivalent). It is the responsibility of the Contractor to ensure compliance
with this provision on an ongoing basis.

3. Tow Truck Operators: The Contractor's tow truck operators shall maintain compliance with
Arizona Administrative Code, section RB-3-501 Chauffeurs License, Skills, and
Knowledge where it is stated that "No tow truck owner shall operate or permit anyone to
operate a tow truck until the following requirements are fulfilled." All tow truck operators
shall, at a minimum, meet the following criteria:
a. Shall have a valid Class "A", ''B", "C", 'D", or "G'' Arizona Driver's License. (A.R.S. §
28-3101 & § 28-31 51).
b. Shall be competent by reason of experience or training to safely operate the type of tow
truck or tow trucks allowed by permit.
c. Shall possess the knowledge and ability to rig, move, pick up and transport vehicles
without increasing the original damage as much as possible.
d. Shall not be under the influence of intoxicating liquor, any drug, and vapor releasing
substance containing a toxic substance, or any combination of liquor, drugs or vapor
releasing substances if the employee is impaired to the slightest degree when on duty.
e. Shall not operate a tow truck without displaying proof of current insurance in
accordance with A.R.S. § 28-4031 et seq.
f. Shall be familiar with the laws and rules and regulations pertaining to tow trucks.
g. Shall not carry a firearm on their person or within the tow truck while conducting
business within the Town of Wickenburg if the driver is a prohibited possessor.
h. Shall maintain compliance with Arizona Administrative Code section RB-3-1201.

4. Contractor's personnel shall operate equipment in a safe and prudent manner, complying
with all federal, state, county and Town laws, rules, regulations, and Contract terms.

5. Contractor’s personnel shall refrain from using vulgar or profane language or gestures when
speaking to customers whose vehicle have been towed, insurance representatives or others
while performing services under the Contract.

6. The Town reserves the right to require that Contractor remove personnel from performing
services under this contract due to any violation of this section or if deemed unsatisfactory
by the Town.

D. Licensing and Compliance with Laws, Ordinances and Regulations

1. Contractor shall maintain current all applicable federal, state., county and Town licenses,
certifications, and insurance for the operation of its business and performance of services
specified under this contract.

2. Contractor's equipment and personnel shall maintain all licenses, certifications and
insurance as required for the performance of services specified under this contract.

3. Contractor warrants that the performance of services under this contract shall be fully
compliant with the current requirements of the Occupational Safety and Health Act
(OSHA) as it may be amended or updated throughout the term of this contract.

4. Maintain current inspection and appropriate certifications from DPS for all vehicles and
provide proof of such upon request.

5. Contractor shall comply with all applicable federal, state, county and Town laws, rules, and
regulations.

6. Contractor must comply with all tax regulations for the State of Arizona as set forth in
Arizona Revised Statutes Title 42 Chapter 5 and the Town of Wickenburg Tax Code.

7. Compliance with Arizona Administrative Code Title 13, Chapter 3: Towing firm shall be
in, and maintain, compliance with all sections of Arizona Administrative Code articles 7
through 13 and any revisions, deletions, or additions thereto that may be incorporated by
the State during towing firm’s day to day business operations and when performing all
work under the agreement.

E. Site Cleanup

1. Contractor shall be responsible for promptly, thoroughly, and fully conducting site clean-up
of all tows including but not limited to glass, metal, plastic, vehicle parts, dirt, sand, fluid,
oil, absorb-all and other materials, road hazards, and accident debris. See A.R.S. § 28-872.

2. Clean-up shall not begin until authorized by the WPD supervisor or primary officer at the
site.

3. Contractor shall not depart from the site unless and until they receive prior approval from
an WPD supervisor or primary officer at the site and all cleanups has been conducted in a
manner sufficient to ensure roadway safety standards and the satisfaction of the WPD
supervisor or primary officer at the site.

4. Site cleanups does not constitute an “extraordinary circumstance” as set forth herein.
Exceptions may be made with prior approval from the on-scene Wickenburg Police
Supervisor i.e. Crash scenes that take over an hour of clean-up may be billed at the extra
labor rate with on-scene WPD supervisor.

F. Minimum Requirements for Storage Facilities

1. The primary storage facility shall be located in proximity of the Wickenburg Police Station,
1980 W Wickenburg Way, Wickenburg AZ 85390, no further than a thirty-five (35) mile
radius. The primary storage facility shall comply with the zoning and land use
requirements of the jurisdiction in which it is located. Preference in scoring shall be given
to companies within/closest to Wickenburg Town limits.

2. Contractor shall maintain adequate and secure storage facilities of sufficient size for the
storage of vehicles and storage lots shall be reasonably screened from public view. Multiple
lots maybe used as long as they are in compliance with all terms in the contract and
approved by the Town of Wickenburg.

3. All storage facilities shall be locked when unattended and vehicles stored pursuant to a
warrant or upon request of WPD personnel shall be protected from the elements in a
manner sufficient to ensure that the vehicle is maintained in the same condition it was
received by the Contractor. If this requires indoor storage, an extra $50 a day may be
assessed upon the approval of Wickenburg Police Department supervisor.

4. All storage facilities shall have video surveillance cameras showing all access to vehicles.
The video shall date and time stamp and be maintained on file for at least seven (7) days.
All videos will be made available to the Town upon request.

5. Contractor shall properly identify the location of the storage facility by displaying an
appropriate sign with the Contractor's proper name of the business and address, which is
visible from the public street.

6. All storage facilities shall be enclosed with substantial fencing, at least six (6) feet in height
and which provides adequate security to protect stored vehicles and their contents from
theft or vandalism.

7. Contractor shall be responsible for the safekeeping of vehicles in the storage facility, which
includes securing the vehicles, closing all operable windows. In the event window(s) are
broken, Contractor shall seal the window(s) with plastic material to help prevent weather
damage to the vehicle's interior. The cost for this service will be a flat rate of $50.00.

8. Contractor shall be responsible for the safekeeping of all personal property remaining in the
vehicle. The Contractor's responsibility for the safekeeping of the vehicle commences upon
hook up to the vehicle and terminates when the vehicle is released to the owner.

9. Contractor shall maintain secure storage facilities designed to accommodate the class and
number of vehicles towed. Oversize vehicles would include vehicles such as motor homes,
horse carriers, tractor trailers and large trailers.

10. Vehicles towed under this Contract shall not be stored at any location other than a location
that has been recorded with and previously approved in writing by the Town. The Town at
all times shall have the right to designate where vehicles shall be stored.

11. The storage facility shall be appropriately zoned and comply with all state, county, and
Town laws.

12. For all vehicles held by Contractor pursuant to A.R.S. §28-3511, Contractor shall not
release the vehicles to any person or entity without receiving a signed authorization for
release from the WPD Vehicle Impound Coordinator, if released without prior approval, the
Contractor shall be required to pay WPD the $150 administrative fee.

13. Contractor shall not begin the abandoned title process on a vehicle, with a hold pursuant to
A.R.S. §28-3511, to take ownership of an impounded vehicle until, on, or after the 20th day
in which the Contractor has retained possession. Upon obtaining ownership of any towed
vehicle, Contractor shall obtain a vehicle release from WPD.

14. Town shall have the right to inspect Contractor's equipment and storage facility and
pertinent records without notice during normal business hours. A thorough inspection may
be made a minimum of one time per year at the discretion of the Town. Inspections
performed by the Town are for the purpose of ensuring technical competence and
compliance and adherence to contract provisions.

15. Contractor shall hold the Town harmless for safekeeping of towed vehicles and for items
left in the vehicle.

16. Contractor shall not charge an additional towing fee when a vehicle is moved to an alternate
storage facility at the Contractor’s discretion.

G. Storage Facility Availability and Access

1. Contractor shall provide the Town with a single, 24-hour telephone number for towing. It is
the expectation of the Town that the Contractor will answer their phone 24 hours per day
and be available to respond to calls for service. If Contractor fails to answer their phone or
refuses to provide service or is unable to provide service upon request ten (10) times in total
during a calendar year without an excusal from the Wickenburg Police Department
Supervisor, the Contractor will be considered in material breach of this contract and the
contract shall be subject to review which could result in immediate termination at the
discretion of the Wickenburg Police Department.

2. Contractor shall staff its vehicle storage facility or reachable by phone during normal
business hours for the purpose of scheduling a vehicle release or appraisal. "Normal
business hours" are defined as 8:00 a.m. to 5:00 p.m., Monday through Friday, except for
the following holidays: New Year's Day, Memorial Day, Independence Day, Labor Day,
Thanksgiving and Christmas Day. In the event a message is left, a 45-minute response is
required.

3. Contractor shall be available 24 hours per day, 365 days per year for after-hours access to
the storage facility for WPD in order for owners to retrieve house keys and/or medications.
Any other requests for after-hour releases may be charged an after-hour fee of $75.00.
Contractor shall have a twenty-four (24) hour telephone number prominently posted on the
storage location for after-hour release of vehicles and Contractor shall provide for the after-

hour release of vehicles at the request of the Town.

4. Vehicle owners requiring after-hours accessor vehicle release may be charged the gate fee
(aka the equivalent after- hour's fee). After-hours access shall be granted to WPD and Risk
Management at no charge.

5. In the event that a vehicle owner arrives at the facility prior to closing and has not been
served at closing, the Contractor shall serve the vehicle owner and shall not charge the gate
fee.

H. Response Time

1. Contractor shall provide WPD with a single twenty-four (24) hour telephone number for
towing. Answering machines or third-party answering service companies not having
dispatch capabilities shall not be used for this contract.

2. Upon receiving a telephone request for towing or flat tire service, the Contractor shall
dispatch adequate and sufficient equipment and personnel to the site.

3. Contractor shall ensure necessary personnel and equipment arrive at the service location
within the following time limits:
a. Within forty-five (45) minutes of receipt of request for service calls that require light
and/or medium duty wreckers during business hours.
b. Within fifty-five (55) minutes of receipt of request for service calls that require heavy
duty wreckers.
c. At the Town’s sole discretion, these response times may be altered due to adverse road,
traffic, or weather conditions.

4. Response time shall be calculated from the time the Town completes its notification to the
Contractor of a request for service, to the time the Contractor arrives on scene.

5. Contractor shall notify the Police Department dispatcher immediately when the response
time limits set forth in the Contract cannot be met. The Contractor must have the ability to
communicate with drivers via radio, mobile telephone, or other like equipment so the Police
Department dispatcher has the ability to communicate with the driver through the
Contractor's dispatch center as the driver responds to a call.

6. The Town reserves the right, in its sole discretion, to dispatch separate Contractors to the
same scene when more than one vehicle is involved or in any situation in which it is
determined to be warranted by the Town.

7. In any instance, if the Contractor is unable to be contacted, fails to respond after
acknowledging a call, fails to respond within a reasonable time, or is unable to respond for
provider, an alternate company may be notified, and Contractor will lose their place in
rotation at the Town’s discretion.

8. WPD shall reserve the right, at its sole discretion and/or as it deems necessary to
refuse towing firm’s services based on, but not limited to the following:

a. Tow Truck driver suspected of consuming intoxicating beverages, narcotics, or other
dangerous drugs.
b. Tow truck driver and/or tow truck being found non-compliant with all applicable
sections of the Arizona administrative code.
c. Tow truck driver has a lack of appropriate skills to handle an on-scene situation.
d. Late arrival by a tow truck driver to a specific scene.
e. Tow truck found not to be properly permitted by state.
f. Tow truck not being properly equipped as determined by on scene WPD personnel to
ensure the safety of the public.
g. Towing firm was not called by WPD.

I. Record Keeping

1. Contractor is responsible for obtaining all information from the Town which Contractor
feels is necessary in order to properly determine the appropriate equipment that should be
sent to a site to affect the requested tow.

2. Contractor shall comply with all records reporting and retention requirements set forth in
the Contract terms and as required by the Arizona Department of Transportation's Motor
Vehicle Division and applicable state, county, and local law.

3. All records shall comply with generally accepted accounting principles and shall be
available to the Town for inspection upon request, at no cost to the Town.

J. Financial Terms/Consideration/Billing

1. The prices for services established in the Contract shall apply to any tow performed at the
request of the Town, regardless of the ownership of the vehicle.

2. Contractor shall charge vehicle owners for services in accordance with the pricing
contained in the Contract.

3. For citizen’s convenience, the Contractor shall accept as a method of payment cash, debit or
credit cards, or the equivalent (may require cash or equivalent on A.R.S. §28-3511
Impound Releases).

4. The vehicle owner receiving services shall pay services provided by the Contractor under
the Contract directly to the Contractor. The Town shall not be responsible for payment of
any services provided under the contract for non-Town owned vehicle other than seized
vehicles requested to be towed by the Town, or for nonpayment of invoices tendered to
individual owners, persons or entities for any services provided under this Contract.

5. Storage fees shall be applied only if the vehicle is towed to the Contractor’s facility. Fees
for storage shall apply as of the day of the tow to the Contractor’s facility.

6. Contractor shall not charge vehicle owners for access to their vehicles for the purpose of
collecting personal property from the vehicle during business hours.

7. Contractor shall charge the Town a flat rate of $150.00 for towing services provided for
Town vehicles which weigh 10,000 GVW or less when the vehicle is towed within the
Town boundaries or no more than fifteen (15) miles outside the Town boundaries.
Contractor may change Town vehicle flat tires, in lieu of towing the vehicle, when there is a
spare readily available, and this shall be charged to the Town at a flat rate of $50.00.

8. Contractor shall charge the Town for towing services provided for Town vehicle which
weigh more than 10,000 GVW only as set forth in this Contract.

9. When Contractor dispatches inappropriate equipment to a site, Contractor shall not charge
for the time from the initial dispatch until the proper equipment is dispatched to the site.
This shall not apply if Contractor initially received incorrect information from the Town
regarding the vehicle size and vehicle location. In such cases, the charging may begin when
the proper equipment has been dispatched to the site. In situations where the improper
equipment has been initially dispatched due to improper information provided by the Town,
this provision shall not apply.

10. In the event Contractor responds to a call that is cancelled before work or service at the site
is performed, there will be no charge to the vehicle owner, WPD or the Town.

11. There shall be no additional charge for road services or towing performed on holidays,
weekends, nights, or early morning hours.

12. Contractor shall charge per hookup per vehicle and storage fees per vehicle. The Contractor
shall not charge for multiple mileage items on the same tow call. Contractor shall only
bill/receive payments once per service call. Double billing (i.e., billing more than one party
for the same services) by Contractors is prohibited.

13. Items contained within a vehicle at the time of the accident, which are to be towed for
safekeeping, shall be considered personal property and released at no charge accordingly to
the Contract terms. This does not include commercial cargo.

K. Fee Schedule

Fees listed in the Fixed Fee Schedule are the ONLY fees to ever be charged for services
provided pursuant to the Contract. No other charges are to be assessed to private citizens or the
Town. If equipment not listed in the Fixed Fee Schedule is required, the on-site WPD
supervisor or designee must approve its use prior to deployment of the equipment. Such
equipment use must be indicated on the Town Tow Report and the Citizen's invoice. Any
violation of this section is a material breach of this Contract and grounds for immediate
cancellation in its entirety. The Town reserves the right to audit all invoices for all tows under
this Contract and may contact parties that have had their vehicle towed to survey how they
were treated and to verify how much they were charged for the services. Fixed Fee Schedule
shall remain in effect from the time Contractor is dispatched until vehicle is released to owner
or owner's authorized agent.

L. Rates for Towing Services and Billing

1. All charges for towing services shall be based on the included Fixed Fee Schedule, with the
exception of towing for Town owned vehicles which weigh 10,000 GVW or less when the
vehicle is towed within or no more than fifteen (15) miles outside Town boundaries which
shall be charged at the flat rate of $150.00. Towing services include, but are not limited to
the following:
a. Travel time to and from scene/service site (anywhere in the State of Arizona)
b. Hook-up
c. Dollies
d. Winching
e. Stand-by time
f. Change tire(s)
g. Drop drive line
h. Flatbed use
1. Towing to a location at vehicle owner's request
1. Site-clean-up
2. Other services not mentioned

2. No charges shall be imposed for time expended in preparation of any report required by any
provision of Title 28, Arizona Revised Statutes. The hourly rate may be charged beginning
at the time of dispatch and ending at the time the vehicle is off hook at the storage lot.

3. Contractors shall bill only the maximum allowable rates or less as specified on the contract
Fixed Fee Schedule.

4. The on-scene WPD supervisor or their designee may upgrade the tow truck class required
depending on extraordinary circumstances.

M. Storage Charges

1. Storage charges may only be imposed for each 24-hour period or portion thereof for which
the towed vehicle remains in the Contractor's storage facility. The 24-hour period runs
midnight to midnight, and rates shall not apply for the calendar day in which a vehicle is
picked up if under eight (8) hours is left in the day. There shall be no additional charge or
fee imposed for the services provided (or the relocation of the vehicle by the Contractor)
while the vehicle is in storage at the facility.

2. The storage charge shall include the:
a. 24-hour storage periods, and
b. Customer, customer's agent, or insurance company access to the vehicle.

3. With respect to each vehicle towed under this Contract, this Contract shall remain in effect
until the insurance company, customer or customer's agent takes possession of the vehicle
or the Contractor is instructed by customer or customer's agent to tow the vehicle to another
location or until the Contractor takes title by reason of abandonment.

N. WPD ("HOLD") Vehicles

1. The Town reserves the right to impound any vehicle in accordance with A.R.S. §28-3511.
This process will be initiated by WPD staff requesting that a "Hold" be placed on a designated
vehicle.

2. Contractor shall not release any "Hold" vehicle (whether § 28-3511 or evidentiary) without
first receiving prior authorization in writing from an WPD Supervisor, Investigator,
Impounding Officer, or Vehicle Impound Coordinator.

3. During this "HOLD" time, no one shall enter or disturb the vehicle being held unless
authorized by an WPD Supervisor or Vehicle Impound Coordinator. In the case of evidentiary
"Hold", authorization must be received by WPD Investigator or Impounding Officer.

4. The Town reserves the right to remove "HOLD" vehicles from the Contractor's storage
facility at any time.

5. Storage rates for WPD Hold vehicles shall be indicated on the attached Fixed Fee Schedule.

6. A $150.00 charge for Town Vehicles brought back to Town Lot. An Evidentiary "Hold"
vehicles brought back to Police Impound Lot, which will be charged at a $175.00 rate when
requested by WPD. Evidentiary vehicles will normally be retained at WPD Impound Lot
awaiting adjudication and/or auction. If requested to be returned to Tow Lot, charges
according to Fee Schedule will be passed onto owner of the vehicle.

O. Storage of Vehicles

1. Vehicles shall not be removed from the storage yard to which the vehicle is first towed for a
period of forty (40) calendar days unless the vehicle is identified as a "HOLD" vehicle or
claimed by the owner or owner's authorized agent directs that the vehicle be removed to
another location.

2. If after a period of forty (40) calendar days, instructions have not been received from an
owner or authorized agent, the Contractor may move the vehicle to an alternate storage
facility. This provision does not apply to Town vehicles.

3. No vehicle designated as a "HOLD" vehicle shall be moved from the Contractor's storage
facility without prior written authorization of an WPD supervisor or Vehicle Impound
Coordinator.

P. Towing Abandoned Vehicles

Abandoned vehicles shall be towed immediately if the vehicle presents a traffic hazard. If the
vehicle is not a hazard, it will be tagged by WPD, and the owner of the vehicle will be allowed 3
days from the time of tagging to remove the vehicle. After 3 days, the vehicle will be considered
to be abandoned and subject to removal by the Contractor. The Town does not guarantee a
minimum number of abandoned vehicle tows during the term of the Contract. Town shall contact
the contractor prior to towing a tagged vehicle.

Q. Maximum Allowable Rate Schedule

All services performed under this Contract shall be invoiced and paid in accordance with the
Fixed Fee Schedule included herein. No other charges shall be assessed or paid. Prices shall
include all work necessary to effectively meet the requirements of the Scope of Work. The prices
shall include all costs for performing services, including, but not limited to, labor, materials,
overhead, insurance, and all other expenses. Per tow fees shall include all services necessary to
actually tow the vehicle. Such services include, but are not limited to, actual towing, necessary
use of dollies, winching, vehicle, and stabilization.

R. Complaints against Contractor -Administration/Dispute Resolution

All complaints made against the Contractor, in reference to Town tows, shall be investigated by
the Chief of Police or designee. Complaints shall be reduced to writing, a copy of which will be
provided to the Contractor within thirty (30) calendar days of notification.

1. All complaints brought to the attention of the Contractor by the Town shall be responded
to in writing and forwarded to the Town within thirty (30) calendar days of notification.

2. The Chief of Police or designee shall provide a written determination of all complaints.
Complaints deemed Sustained or Partially Sustained will result in corrective action
inclusive of, but not limited to, suspension of contract, suspension of operator from
performing services under the Contract, or termination of the Contract.

S. Offer Acceptance

This Contract has been provided for your consideration with the understanding your company
meets the general requirements enumerated in the foregoing sections and will agree to abide by
the conditions specified in the Scope of Work and Contract terms. If so, you must complete the
Proposal’s Proposal section in the RFP and include documentation providing the information
this Request for Proposal requires. This Offer must be in the actual possession of the Town of
Wickenburg Town Clerk on or before the bid opening date of Wednesday, July 12, 2023 at 9:00
a.m.

T. Multiple Awards

The Town shall award four (4) contracts and one (1) alternate. The actual utilization of any
contract will be at the sole discretion of the Town. The Offeror shall understand, accept, and
agree to the premise that the Town shall award four (4) contracts and one (1) alternate contract.
Alternates will be utilized when the primary contract award is unavailable to perform services.

U. Offer Format

All proposals must be submitted in a sealed envelope clearly marked “Vehicle Towing Services
- RFP 23-02” along with the submitting company’s information and delivered to the office of
the Town of Wickenburg Town Clerk at 155 N. Tegner Street, Suite A, Wickenburg, AZ
85390 by Wednesday, July 12, 2023, at 9:00 a.m. Proposers shall submit their Proposal with an

original and three (3) copies and shall be submitted either on the forms provided in the RFQ
and Scope of Work or their substantial equivalent. Any substitute document must be legible
and contain the same information requested on the forms.

V. Offer Criteria

Criteria are listed in the relative order of importance.
1. Proximity & Method of Approach
2. Qualifications and Experience
3. References from Similar Projects
4. Conformance to the Request for Proposal and Overall evaluation of the company and its
perceived ability to provide the required services.

W. Vehicle Towing Services Evaluation Criteria

Submittals will be evaluated by the Town. Award(s) shall be made to the responsive, responsible
Offeror(s) whose proposal(s) is/are determined to be the most advantageous to the Town. Four
(4) contracts will be awarded with one (1) alternate.

SECTION IV – Evaluation Criteria
Evaluation of the proposal will be based upon the following criteria which are listed in order of
importance:

A. Proximity & Method of Approach (50 points)

1. Storage Facility or Facilities - Proposer's storage facility shall be located in proximity of the
Town of Wickenburg Police Station, 1980 W Wickenburg Way, Wickenburg AZ, 85390,
no further than a Thirty-Five (35) mile radius. Preference will be given to proposers in the
closest proximity. The compound shall be open and staffed for vehicle receipt or release
seven (7) days per week and twenty-four (24) hours per day for immediate response to calls
for service from the WPD or its representatives. In addition, the Proposer agrees to make
available adequate personnel to staff the facility from 8:00 a.m. to 5:00 p.m., Monday
through Friday, for the purpose of releasing vehicles to the owners. All storage facilities
shall have video surveillance cameras showing all access to vehicles. The video shall date
and time stamp; and be maintained on file for at least thirty (30) days. All videos shall be
made available to the Town upon request.

2. Towing Equipment - The Proposer shall have the ability to meet the minimum equipment
requirements of light-duty, medium-duty, and heavy-duty tow trucks and meet the specific
requirements. Exceptions may be given; preference will be given to proposers that meet the
requirements. The highest evaluation scores will be given to the proposer meeting the
minimum equipment requirements.

3. Response Time - The Proposer is to respond (arrive at the scene) within forty-five (45)
minutes of receipt of request for service calls that require light and/or medium duty
wreckers and within fifty-five (55) minutes of receipt of request for service calls that
require heavy duty wreckers any time of the day or night with appropriate equipment at the
request of the WPD, or in the case of Town vehicles, by an authorized Town employee. The

Proposer assumes all liability in meeting the forty-five (45) minutes and fifty-five (55)
minute response time including, but not limited to, any and all damages resulting from
traffic accidents and motor vehicle infraction fines.

4. Ethics and Conduct - The Proposer shall conduct operations in the Town of Wickenburg in
an orderly, ethical, and businesslike manner. This contract is very sensitive in nature to the
residents of Wickenburg and requires the Proposer and personnel will deal with the public
daily. The proposer must extend common courtesies such as expediting the release of
vehicles in accordance with the terms of the contract.

B. Qualifications & Experience (20 points)

1. Expertise of Offeror - The ability of the submitting firm to designate qualified and
experienced personnel to support the program. The qualifications, experience, past
performance, and reliability of key personnel shall be reviewed along with certification
status. Describe any legal, financial, or license issues that have occurred within the last five
years.

2. Experience of Offeror - The overall experience of firm in being able to demonstrate a level
of competence in performing similar services to clients comparable to the Town. Success of
firm in performing services in related environments shall be preferred. References from
other similar contracts are requested.

3. Key Personnel - Offeror shall provide detailed information on the key personnel who will
be selected to manage, oversee, and actually present the specified program. This will
include resumes of key individuals, experience and background of individuals, authority
level of personnel to make decisions on behalf of firm, certification background, and
experience presenting the offered program. Staffing plan to ensure timely delivery of
services should be submitted.

C. Reference from Similar Projects (10 points)

1. References - Please complete the reference questionnaire with a minimum of three
references that the Town may contact.

2. Prior Performance – Including but not limited to verified complaints, response times, “no
shows”, tow request rundowns, and awards and recognition will be taken into account when
issuing awards to prospective Offerors. All such determinations shall be final and therefore
not subject to challenge or claim by Offeror.

3. Work Plan and Schedule - Offeror shall provide information regarding back-up policies
should issues arise during transition or after award.

D. Conformance to the Request for Proposal and Overall evaluation of the company and its
perceived ability to provide the required services (20 points)

1. This is to be determined by the selection panel members.

2. Complete all Town forms/Questionnaires.

3. Any exception to any part of the RFP must be clearly noted and identified.

SECTION V – Proposal Narrative

REQUIREMENTS SPECIFIC TO EVALUATION CRITERIA: The required narrative and other
information required with your acceptance offer should be submitted and must contain, at a
minimum the following questionnaire documents as well as the RFP documents:
• References
• Equipment List
• Storage Facility
• Personnel List
• Alternate Award Acceptance

REFERENCES

Wickenburg Police Department
1980 W Wickenburg Way
Wickenburg, AZ 85390
Phone:
(928) 684-5411
Fax:
(928) 259-2416
QUESTIONNAIRE
Please list a minimum of three (3) references that the Town of Wickenburg may contact. Proposer
shall include the name, address, and telephone number of three clients for whom services have been
performed. References should be current, Arizona based and should be relevant to the personnel
described and services submitted in the Proposals. Please provide a one- line description of services
provided with each reference.
Company Name:
Date of Contract:
Address:
Contact:
May we Contact:
YES/NO
Phone Number
Description of Services:
Company Name:
Date of Contract:
Address:
Contact:
May we Contact:
YES/NO
Phone Number
Description of Services:
Company Name:
Date of Contract:
Address:
Contact:
May we Contact:
YES/NO
Phone Number
Description of Services:

:
EQUIPMENT LIST

Wickenburg Police Department
1980 W Wickenburg Way
Wickenburg, AZ 85390
Phone:
(928) 684-5411
Fax:
(928) 259-2416

QUESTIONNAIRE
Provide a detailed list and description of the towing vehicles your company will utilize under the resulting
contract in the space provided below. Use additional pages as necessary.

MAKE

YEAR

VIN-#
-·

LICENSE #
TYPE
(LIGHT,
MEDIUM,
HEAVY
DUTY)

WINCH
CAPACITY

VEHICLE
INSPECTION DATE &
OWNER

STORAGE FACILITY

Wickenburg Police Department
1980 W Wickenburg Way
Wickenburg, AZ 85390
Phone:
(928) 684-5411
Fax:
(928) 259-2416

QUESTIONNAIRE
Provide a detailed list and description of the vehicle storage facility or facilities your company
will utilize under the resulting contract in the space provided below. Use additional pages as
necessary.
STORAGE LOCATION
(STREET ADDRESS
AND CITY/TOWN)
OVERALL
CAPACITY #
FOR VEHICLES
LOT
SIZE
ZONING
CODE
STORAGE LOT
OWNER

PERSONNEL LIST

Wickenburg Police Department
1980 W Wickenburg Way
Wickenburg, AZ 85390
Phone:
(928) 684-5411
Fax:
(928) 259-2416

QUESTIONNAIRE
Evaluation Criteria Company Personnel Qualifications: The Offeror shall provide information
demonstrating its company personnel's qualifications by providing the following information for all
personnel who will be performing under the resultant contract in the space provided below. Use
additional pages as necessary.

NAME

DATE OF
BIRTH

DRIVER’S
LICENSE
CLASS

DRIVER’S
LICENSE #
STARTING
DATE WITH
COMPANY
(M/Y)
YEARS OF
EXPERIENCE
AS TOW
TRUCK DRIVER

'
ALTERNATE AWARD
ACCEPTANCE

Wickenburg Police Department
1980 W Wickenburg Way
Wickenburg, AZ 85390
Phone:
(928) 684-5411
Fax:
(928) 259-2416

QUESTIONNAIRE

 If not selected as one of the primary awards, are you willing to accept
the alternate award (Scope of Work, Section III, Sub-Section T) under
the same terms and conditions of this contract? Please check the box
above and sign below.

Note: Failure to check this box, sign below, and/or submit this form
with proposal required documents will eliminate your firm from
alternate consideration.

__________________________________________________
NAME OF COMPANY

Authorized Officer Signature

Print Name

Title

Date

Attest

Date

FIXED FEE SCHEDULE

Wickenburg Police Department
1980 W Wickenburg Way
Wickenburg, AZ 85390
Phone:
(928) 684-5411
Fax:
(928) 259-2416

SERVICE TYPE
LIGHT DUTY
VEHICLE
MEDIUM DUTY
VEHICLE
HEAVY DUTY
VEHICLE
MAXIMUM ALLOWABLE HOURLY SERVICE CALL RATES

$225.00 Flat Rate

$200.00 Per Hour
Outside Town
*$150.00 Flat Rate
**$175.00 Flat Rate

$450.00 Flat Rate

$300.00 Per Hour
Outside Town
*$150.00 Flat Rate
**$175.00 Flat Rate

$350.00
Per Hour

**Rotator $650.00
Per Hour
**$175.00 Flat Rate
•
Rates prorated every 15 minutes after first completed hour.
•
Rates start when tow truck is dispatched/en-route to specified scene & ends at
point of vehicle delivery/unload at Contractor's nearest storage facility, or at the
destination specified by the vehicle owner.
* Town Rate under 10,000 lbs. Light and Medium Duty flat rates include 20 loaded
miles at no charge.
** Vehicle Seizure for WPD.
MAXIMUM ALLOWABLE LOADED MILEAGE RATE

$5.00
Per Mile

$6.50
Per Mile

Not Applicable
Charge starts at scene (loaded vehicle) & ends at point of vehicle delivery/unload
at nearest contractor storage facility or at the destination specified by the vehicle
MAXIMUM ALLOWABLE VEHICLE STORAGE FLAT RATES

$40.00
Per Calendar Day

*$25.00 Per Day

$50.00
Per Calendar Day

*$25.00 Per Day

$60.00
Per Calendar Day

*$25.00 Per Day
No charge shall be incurred for storage during the calendar day in which the vehicle is
picked up if under 8 hours left in day. A calendar day is defined as midnight to
midnight.
*Unless stored as per A.R.S. §28-3512 storage fees shall not exceed $25.00 a day and or
revised per day charge when towed pursuant to A.R.S. §28-3511
MAXIMUM ALLOWABLE VEHICLE STORAGE FLAT RATES FOR IMPOUND

$25.00
Per Calendar Day

$25 .00
Per Calendar Day

$25.00
Per Calendar Day
30 DAY IMPOUND: pursuant to A.R.S. §28-3512(8), fee applies regardless of the
number of days the vehicle is held in storage, which includes those days exceeding 20
days.
MAXIMUM ALLOWABLE GATE FEE AFTER NORMAL HOURS

$75.00 Flat Rate
* No Charge
** No Charge

$ 75.00 Flat Rate
* No Charge
** No Charge
Not Town Request - Unless access is required pursuant to *A.R.S. §28-3512
subsection B which requires access at no charge to the vehicle for installation of a
certified ignition interlock device or per Town request.
** Town request no charge.

FIXED FEE SCHEDULE
(CONT)

Wickenburg Police Department
1980 W Wickenburg Way
Wickenburg, AZ 85390
Phone:
(928) 684-5411
Fax:
(928) 259-2416

SERVICE TYPE
LIGHT DUTY
VEHICLE
MEDIUM DUTY
VEHICLE
HEAVY DUTY
VEHICLE
EXTRA LABOR RATE FOR ON-SCENE

$40.00
Per Hour

$50.00
Per Hour

$60.00
Per Hour
In the event an on-scene clean-up requires greater than 1 hour with approval of the on-scene
WPD supervisor, an extra labor rate can be charged. Billed in 15-min increments.
STAND-BY RATE (ON HOLD AT SCENE)

$30.00
Per Hour

$60.00
Per Hour

$75.00
Per Hour

Rotator $120.00
Starts after tow truck is on-scene not performing towing or recovery activities for 30 minutes.
Rates can be billed in 15-minute increments and are in addition to flat rate service calls or in
place of hourly service call rates.
MAXIMUM ALLOWABLE OFF-ROAD RECOVERY FLAT RATE

$150.00
Flat Rate

$200.00
Flat Rate

See Maximum
Allowable Hourly
Service Call Rates
(Requires approval of WPD Supervisor)
May be charged in addition to the hourly rate.
(May not be charged with the extraordinary circumstances recovery rate)
MAXIMUM ALLOWABLE EXTRAORDINARY CIRCUMSTANCES RECOVERY RATE

$125.00
Per Hour

$130 .00
Per Hour

$130.00
Per Hour
(Requires approval of WPD Supervisor)
May be charged in addition to the hourly rate.
(May not be charged with the off-road recovery rate)
MAXIMUM ALLOWABLE FLAT RATE-ROADSIDE ASSISTANCE
$85.00
Flat Rate

$125.00
Flat Rate

$262.00
Flat Rate

Rotator $550.00
(Optional service – Towing contractors may participate at their discretion)
Providing motorist/driver assistance other than towing services - Hourly rates and mileage
do not apply to this service.