Summary Sheet- RFCA SUMMARY

CITY OF TEMPE
Meeting Date: 3/26/2026  
REQUEST FOR COUNCIL ACTION
Agenda Item: 7B1
ACTION: Approve the utilization of a one-year Sourcewell cooperative contract with Vertosoft, LLC for 
the purchase and implementation of a customer-facing portal solution for the Customer Services 
Division.  
FISCAL IMPACT:  The total contract cost will not exceed $228,292.13. Sufficient funds have been 
appropriated in the Water/Wastewater Fund, Cost Center 1841 (Finance: Customer Services), for 
anticipated expenditures during the current fiscal year and next fiscal year, contingent upon City Council 
approval of the City’s annual budget.
RECOMMENDATION:  Approve the utilization of the contract.
 
BACKGROUND INFORMATION:  (060624-VTO-02) Sourcewell solicited and awarded a 
cooperative contract to Vertosoft, LLC, for a software marketplace where a wide variety of software 
solutions are available for purchase. The City has been evaluating options for a customer portal unified 
with the City’s new Oracle Customer Cloud Service (CCS). 
In July of 2025, the City began implementing CCS to modernize its customer care and billing operations. 
To fully realize the benefits of this investment, a customer portal is essential to provide residents with 
convenient 24/7 access to key services including bill viewing, payment processing, usage tracking, and 
account management. 
After market review, staff has selected HometownHUB, a qualified Vertosoft partner, to deliver the 
MyHUB customer-facing digital portal. This software company is available through Vertosoft and with 
Council approval, they will initiate implementation and provide annual maintenance services for this 
solution.  MyHUB will improve operational efficiency, reduce service costs, and deliver a modern digital 
experience aligned with the City’s smart service vision. MyHUB delivers a native extension and operates 
directly on CCS data and business processes. 
Concurrent implementation of the MyHUB portal with the CCS application will deliver superior value 
while reducing risk and avoiding costly duplication of effort across testing, change management, and 
delivery activities. The annual licensing fee will be invoiced upon completion of user acceptance testing 
and in alignment with the CCS go-live date.  
The following table displays the pricing for this portal solution:
Description
Pricing 
MyHUB Portal License
$96,000.00
MyHUB Implementation
$124,516.13
Estimated Sales Tax
$7,776.00
Total Price
$228,292.13
ATTACHMENTS: HometownHub Software Agreement

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STAFF CONTACT(S): Jared Morris, Information Technology Director, (480) 350-8090
Department Director:  Laura Calder, Financial Services Director  
Legal review by:  Dave Park, Senior Assistant City Attorney
Prepared by: Alicia Ruiz, Procurement Officer