Summary Sheet- RFCA SUMMARY

CITY OF TEMPE
Meeting Date: 4/16/2026  
REQUEST FOR COUNCIL ACTION
Agenda Item: 7B4
ACTION:  Approve a one-year sole source contract renewal with Oracle Corporation for software 
support and licensing for the City’s water utility billing application known as Oracle Customer Care & 
Billing (CC&B) and the technology platform that it resides upon which is known as Oracle Platform as a 
Service (PaaS), and software support and licenses for PeopleSoft Financials.
FISCAL IMPACT:  The total cost of this contract will not exceed $157,960. Sufficient funds have been 
appropriated in the General Fund, Cost Center 1971 (IT Administration) and 1841 (Customer Service), 
for anticipated expenditures during the current fiscal year and next fiscal year, contingent upon City 
Council approval of the City’s annual budget.
RECOMMENDATION:  Approve the contract renewal.
 
BACKGROUND INFORMATION:  (T97-012-01) City Council awarded this legacy contract to Oracle 
Corporation in 1997 for support and licensing of several enterprise level software solutions including 
Peoplesoft Financials and Human Resources Management Solutions.  Customer Care & Billing (CC&B) 
and Platform as a Service (PaaS) was an additional application that was added in 2009 which is used 
for water utility billing. In 2019, the CC&B application was upgraded and required the addition of PaaS 
and Infrastructure as a Service (IaaS) Universal Credits. Oracle is the only company that can provide 
upgrades and ongoing support for the software application and the technology platform. Contract pricing 
for support and licensing of these legacy applications is based on the City’s total annual budget.  The 
following table outlines the various cost components of this renewal request:
Renewal Platform
Annual Cost*
Oracle Linux Support
$14,405
Oracle PaaS & IaaS Universal Credits
$91,668
Customer Care & Billing
$11,141
Micro Focus Server and Net Express for CC&B
$1,935
PeopleSoft License Expansion
$38,810
Total Cost
$157,960 
 *8.1% sales tax included
Contractor Performance
The performance of Oracle Corporation was rated by City staff as follows:
Oracle Corporation
Evaluation Criteria
Meets 
Requirements
Does Not Meet 
Requirements
Contract personnel are responsive, cooperative, and available
X
Quality of products or service delivered
X
Timeliness of performance
X
Follow-up skills in resolving complaints or problems brought to 
X

2
their attention
Promptness and accuracy of pricing on submitted invoices
X
ATTACHMENTS:  None   
STAFF CONTACT(S):  Jared Morris, Information Technology Director, (480) 350-8090
Department Director:  Laura Calder, Financial Services Director  
Legal review by:  Dave Park, Senior Assistant City Attorney
Prepared by:  Alicia Ruiz, Procurement Officer