Summary Sheet- RFCA SUMMARY

CITY OF TEMPE
Meeting Date: 6/25/2026  
REQUEST FOR COUNCIL ACTION
Agenda Item: 7B8
ACTION: Approve a one-year sole-source contract renewal with NextGen Healthcare, Inc., for an 
electronic health record and case management software solution.
FISCAL IMPACT: The total cost of this contract will not exceed $118,000. Sufficient funds have been 
appropriated in the General Fund, Cost Center 1971 (Information Technology Administration), for 
anticipated expenditures during the current fiscal year and future fiscal years, contingent upon City 
Council approval of the City’s annual budget.
RECOMMENDATION: Approve the contract renewal.
 
BACKGROUND INFORMATION: (IT26-088-01) The City has been utilizing Behavioral Health Suite 
(BH Suite) with NextGen Healthcare since April 2023. The software was originally sourced through SHI, 
an authorized value-added reseller (VAR) under the Omnia cooperative contract. We used this 
cooperative arrangement for several years, but during this period, the City faced significant 
administrative challenges with the VAR model. Consequently, Procurement has decided to establish a 
direct contract with NextGen. A sole source is warranted due to the City’s substantial financial and 
operational investment in this software solution.
BH Suite is an electronic health record and case management system used across CARE 7 programs. 
It serves as a secure client database where staff documents demographics, encounters, services, care 
coordination, referrals, PRAPARE assessments, case plans, and progress. The system offers cross-
team visibility for coordinated care. NextGen Mobile allows field staff to access client history and facilitate 
referrals among CARE 7 groups.
NextGen provides detailed reporting, including productivity metrics, caseloads, KPIs, performance data, 
and contractual reports. It tracks crisis encounters, Care & Hope Line calls, dispatches, response times, 
services, referrals, supplies, and callers. These data support leadership, stakeholders, grants, city 
performance, quarterly reports, and cost recovery for Crisis Intervention.
NextGen also supports billing for eligible services, creating a sustainable funding stream apart from 
grants or City funds.
ATTACHMENTS: N/A
STAFF CONTACT(S): Jared Morris, Information Technology Director, (480) 350-8090
Department Director: Laura Calder, Financial Services Director  
Legal review by: Dave Park, Senior Assistant City Attorney
Prepared by: Alicia Ruiz, Procurement Officer