Presentation

City of Mesa — City Council Study Session (2026-05-21)

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Staff Update
May 3, 2023
May 21, 2026
Candace Cannistraro, Deputy City Manager 
Lindsey Balinkie, Deputy Director Community Services
Jussane Goodman, Human Services Administrator
Off the Streets
Emergency Shelter Program

Mesa’s Crisis Response Model
Police
Fire & Medical
Street Outreach
Emergency Shelter 
Mental/Behavioral Health
Physical safety of person and property 
from immediate or threatened danger
Physical safety of person due to immediate 
health or injury.  Stabilization and referral 
to relevant resources
Physical safety of person due to immediate 
or threatened danger. Stabilization and 
referral to relevant resources
Physical safety of person due to immediate 
health.  Stabilization and referral to 
relevant resources
Physical safety of person due to immediate 
or threatened danger.  Referral to relevant 
resources
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Human Services Division
Office of Homeless Solutions Objective: 
Create robust partnerships and 
comprehensive services in addressing 
homelessness to support a healthy and 
safe community for all in Mesa.
Core components
• Street Outreach
• Emergency Shelter
• Heat Safety
• Collaboration 
• Support to first responders, 
neighborhoods and businesses
Programs and Services
City Departments
Community Partners
3

City Involvement: Lessons Learned 
4
Mesa pays for homelessness
with or without providing services.
City-led coordination is essential in meeting public 
safety needs of entire community.
First Responder support is required.
Collaboration increase capacity to serve needs 
better together.
City investment in services strengthens 
accountability and aligns services with priorities.

Police Department
Fire & Medical
Court & Jails
Park Safety
Libraries  
Hospitals
Street Outreach
Heat Relief 
Services 
Shelter Services
Case Management 
Higher Cost
Lower Cost
Diverting from
Higher Cost Systems
Importance of Mesa’s Involvement 
 
Homelessness touches nearly 
every public system:
•
Police
•
Fire/medical
•
Behavioral health
•
Courts
•
Libraries
•
Code enforcement
•
Housing services
•
Neighborhoods
5

Emergency Shelter Demand 
Mesa families are in crisis and are lacking basic needs to survive
•
In the last 12 months, we have provided emergency housing to 85 families with 235 children, and 100 seniors.
•
Today we are helping 17 families at Windermere with 17 families and 109 singles on waitlist, with a 6-week wait.
•
In the region, coordinated entry wait list requires 2-4 months before entering system. 
•
There is a significant gap in housing availability and rental prices for those earning 50% of the Area Median Income.*
Non-profit and faith-based organizations provide services and some shelter support but cannot meet all 
needs of the community
•
No organization is able/willing to fully fund an emergency shelter at this time. Agencies are willing to partner with us, 
if we provide funding. (Request for Information solicitation April 2026)
•
Emergency shelter is a difficult service for a non-profit to provide as there are no program revenues to offset costs. 
Recently emergency shelters have been turned into revenue models with transitional housing or affordable housing.
•
Alternative models may be possible with time and collaboration.  Non-profits need time to develop revenue 
campaigns and will need a partnership with the city during the transition
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*Mesa’s Balanced Housing Master Plan

Emergency Shelter Availability 
Family Emergency Shelter options in Mesa
are extremely limited:
7
4,846* 
Shelter Beds 
in Maricopa 
County
244* Mesa 
Shelter Beds
126 Shelter 
Beds Lost in 
Mesa in 2024-
2026
Homeless Shelter Beds
With our program:
 
111 or 156 beds (Windemere/Sunaire 
location) for families, women, and seniors
28 additional family beds
105 beds for single men
Mesa's population makes up 11% of 
Maricopa County. Mesa provides 5% of 
emergency shelter beds in Maricopa County
Without our program:
 
 28 beds for families
 0 beds for all women without children
 105 beds for single men
Mesa provides less than 3% of emergency 
shelter beds in Maricopa County
Most cities are focused on serving their own residents, which places Mesa residents as a 
lower priority and on long waiting lists when receiving shelter outside of the city.
*Single adult & family beds
County Shelter Beds Source: COC HIC

Off the Streets Current Program Data 
 
458 Unique Individuals Assisted in 
Last 12 months
235
Children
100 
Seniors
202 
Domestic 
Violence 
Survivors
8

Previous Off the Streets Council Direction
9
•
Council approved the use of CARES/ARPA federal funds to set-up and operate an emergency shelter program 
through leased rooms at the Windermere Hotel
•
June 2022 Council allocated ARPA funds for a long-term solution. After multiple locations were considered, on 
May 2023 Council approved the purchase of 6733 E Main St, previously known as the Grand Hotel, currently 
known as Sunaire
•
As the ARPA funding was coming to an end, the need to transition to alternate funding was identified.
•
Original program called for moving the program to Sunaire while retaining some rooms and the dusk to 
dawn room at Windemere to service single males.  During the 25/26 budget process, Council approved 
staff’s recommendation to discontinue all programming at Windemere once the program moved to 
Sunaire.  $2.5M in General Fund was identified to cover the annual budget, with an impact of $900K in 
25/26 due to residual ARPA funding.  Council requested staff look for alternate funding to help offset the 
general fund in the future
•
Fall 2025, staff identified one-time funding through HOME ARP and ARPA interest income that can fully offset 
General Fund for three years

Current Status of Sunaire
• Sunaire is Ready. 
• Certificate of Occupancy issued, City has possession
• Notice of Intent to Award issued to Mercy House for emergency shelter 
services pending funding*
•
Mercy House has been providing shelter services for 33 years
•
Operates 156-bed City of Tempe-owned emergency shelter
•
Mercy House applied for a $1.0M Arizona Department of Housing (ADOH) grant 
on behalf of the Sunaire program.  The results should be known by the end of 
May.
•
If/when the program is operational, Mercy House will explore obtaining in-kind 
support and other means of funding through grant applications.
•
The city will support fundraising efforts either through Mercy House or 
independently through a new city administered 501(c)(3)
*A Request for Proposals (RFP) was issued in Fall 2025 to provide emergency shelter 
services at Sunaire. Seven proposals were received.  Site visits were completed for 
the top three applicants.  Mercy House was deemed the top applicant based on cost 
and quality.  A notice of intent to award was issued in Spring 2026, which allows 
Mercy House to apply for grants on behalf of the program.
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Proposed Operating Funding
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Years one through three:
• One-time funds from HOME ARP can fully offset the 
programming/case management costs
• One-time ARPA interest income can fully offset the 
property maintenance/leased room costs
Years four and beyond:
• General Fund
• Pursuit of federal/state funding
• Pursuit of fundraising opportunities
• Grants through a new city 501(c)(3)
• Corporate sponsorships
• Individual giving

Location Options for Off the Streets Program
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Lease rooms at Windemere
 or an alternate hotel
•
65 rooms – 111 beds
•
Monthly program cost $106,000 ($955/bed)
•
Monthly room cost $104,000
•
Monthly food cost $0
•
Annual budget $2,520,000
Utilize city-owned rooms at Sunaire
•
64 rooms – 158 beds
•
Monthly program cost $100,000 ($633/bed)
•
Monthly property maintenance cost $66,600
•
Monthly food cost $41,700
•
Annual budget $2,500,000
Discontinue program
•
Extremely limited options in Mesa
•
Phoenix Rescue Mission will need to refer Mesa families to 
outside of the city to receive services
•
Limits support to Mesa PD/Fire
•
Current ARPA funds estimated to run out at the end of 
August.  A transition plan would need to be created

13

Sunaire Related Council Requests
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Council Request
Result
Determine rental agreement 
interest
Request for Information (RFI) to solicit interest in Sunaire rental 
agreement, conducted in April 2026
•
Only one RFI response with request for city to provide 2.5M in 
funding
•
Feedback from other agencies indicates city funding would be 
needed to provide services
Real Estate Appraisal
2026 appraisal value:  $6,300,000
•
Purchase price of property: $7,474,388
•
Improvement cost: $6,529,257
•
Total City ARPA related investment:  $14,004,645
•
Total funds subject to repayment: $13,280,950
Seek Department of Treasury 
Guidance
The city is still awaiting a response from the U.S. Department of 
Treasury regarding payback requirements

Regional Government Efforts

Heat Safety

Street Outreach

Regional Homeless 
Court

Heat Safety

Street Outreach

Shelter

Support Court

Heat Safety

Street Outreach

Shelter

Regional 
Homeless Court

Heat Safety

Street Outreach

Community 
Intervention Court

Heat Safety

Street Outreach

Shelter

Community Court

Heat Safety

Street Outreach

158/111 City-owned Shelter 
Beds

Community Court

Heat Safety

Street Outreach

Regional Homeless 
Court

Heat Safety

Street Outreach

53 Rented Shelter Beds

Support Court

Heat Safety

Street Outreach

240 City-owned 
Shelter beds

Regional 
Homeless Court

Heat Safety

Street Outreach

Community 
Intervention Court

Heat Safety

Street Outreach

700  City -owned 
Shelter Beds

Community Court
15

Family Promise
Bridge Housing
Up to 10 Families with Minor Children
Up-to 60 days length of stay
Funded by private donations, grants, 
and 12% government funding.
Eden Village
Permanent Housing
Single Adults
No cap on length of stay
Funded by private donations and 
grants.
The Other Side 
Village (Utah)
Permanent Housing 
Single Adults
No cap on length of stay
Funded by client rent, social enterprise, 
private donations, and grants. City land 
contribution and funding for capital.
Other Program Models 
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