Presentation

City of Mesa — City Council Study Session (2026-03-05)

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Staff Update
May 3, 2023
March 5, 2026
Candace Cannistraro, Deputy City Manager 
Dominique Sterlin, Assistant Police Chief 
Lindsey Balinkie, Deputy Director Community Services
Jussane Goodman, Human Services Administrator 
Addressing Homelessness for 
Community Health 
and Safety
1

Maricopa County Homelessness Trends Report*
Homelessness Trends - Report Maricopa County Regional
*Most current report available CY 2024
2
There is a significant number of new people entering homelessness each month.  In 2024, an average of 962 new households per 
month experienced homelessness for the first time.  In 2025, shelters and bridge housing programs continue to have long waitlists 
and cannot meet the demand.
Breakdown of people experiencing homelessness in Maricopa County in December 2024.

Other Impacts & Trends in Mesa
205 
RRH/PSH 
Vouchers
2026 federal 
cuts anticipated 
to remove 
vouchers
205 
households    
at-risk of 
homelessness
4,898* 
Shelter Beds 
in Maricopa 
County
296* Mesa 
Shelter Beds
74 Shelter 
Beds Lost in 
Mesa in 2024-
2025
Other Anticipated Housing 
Voucher Loss  
Homeless
Shelter Beds
*Single adult & family beds
County Shelter Beds Source: COC HIC
Emergency Housing
 Voucher Cuts
76 Emergency 
Housing 
Vouchers
Ending in 
2026
76 
households 
at-risk of 
homelessness
Mesa Housing Authority
Reductions to COC HUD Rapid Rehousing 
and Permanent Supportive Housing
3

Regional Government Efforts

Heat Safety

Street Outreach

Regional Homeless 
Court

Heat Safety

Street Outreach

Shelter

Support Court

Heat Safety

Street Outreach

Shelter

Regional 
Homeless Court

Heat Safety

Street Outreach

Community 
Intervention Court

Heat Safety

Street Outreach

Shelter

Community Court

Heat Safety

Street Outreach

158 City-owned Shelter Beds

Community Court

Heat Safety

Street Outreach

Regional Homeless 
Court

Heat Safety

Street Outreach

53 Rented Shelter Beds

Support Court

Heat Safety

Street Outreach

160 City-owned 
Shelter beds

Regional 
Homeless Court

Heat Safety

Street Outreach

Community 
Intervention Court

Heat Safety

Street Outreach

700  City -owned 
Shelter Beds

Community Court
4

Mesa’s Crisis Response Model
5
Police
Fire & Medical
Emergency Shelter 
Mental/Behavioral Health

Human Services Division
Office of Homeless Solutions Objective: 
Create robust partnerships and comprehensive 
services in addressing homelessness to support 
a healthy and safe community for all in Mesa.
Core components
• Street Outreach
• Emergency Shelter
• Heat Safety
• Collaboration 
• Support to first responders, neighborhoods 
and businesses
6
Programs and Services
City Departments
Community Partners

City Involvement: Lessons Learned 
7

Importance of Mesa’s Involvement 
 
City of Mesa is the 
entity best positioned 
to coordinate a 
systematic response
8

Police Department
Fire & Medical
Court & Jails
Park Safety
Libraries  
Hospitals
Street Outreach
Heat Relief 
Services 
Shelter Services
Case Management 
Higher Cost
Lower Cost
9
Diverting from Higher 
Cost Systems
Importance of Mesa’s Involvement 
 
Homelessness touches 
nearly every public system:
• police
• fire/medical
• behavioral health
• Courts
• Libraries
• code enforcement
• housing services 
neighborhoods

First Responder Support & Collaboration 
Impact of homelessness on first responders
Importance of collaboration with homeless 
services system 
Benefits of Street Outreach, Shelter and 
Heat Relief
Diverting from higher cost systems
10

Off the Streets Shelter Program Overview
•
5+ years emergency homeless shelter services 
•
Focused on Mesa-based residents
•
Began with Martin v Boise, Covid funding and 
rise in homelessness
•
Currently renting 85 rooms at Windemere Hotel
•
Supports Public Safety/Community Court
•
Good Neighbor Policy
•
Only Mesa shelter for families/women/seniors
11

Off The Streets Program Requirements
•
Up to a 90 day stay
Case Management services 
Positive progress in the program required 
•
Zero-tolerance drug policy 
•
Regular room checks
•
Closed campus, no walk-up referrals 
•
10:00 PM curfew 
•
Connection to housing/employment services,        
medical care (substance/mental health treatment, etc.) 
•
Connection to elementary schools
12

Off the Streets Current Program Data 
 
13
Source: Homeless Management Information System
30 Families with       
57 Children
43 Seniors
64 Domestic 
Violence Survivors
16 families and     
18 individuals on  
waitlist 
As of 
3/1/26

Off the Streets Program Data Calendar Year 2025 
 
14
Source: Homeless Management Information System
Total unique clients served since 
May 2020: 3,289

Off the Streets Program Data Calendar Year 2025 
 
Source: Homeless Management Information System
15

Family Promise
Bridge Housing
Up to 10 Families with Minor Children
Up-to 60 days length of stay
Funded by private donations, grants, 
and 12% government funding.
Eden Village
Permanent Housing
Single Adults
No cap on length of stay
Funded by private donations and 
grants.
The Other Side 
Village (Utah)
Permanent Housing 
Single Adults
No cap on length of stay
Funded by client rent, social enterprise, 
private donations, and grants. City land 
contribution and funding for capital.
Other Program Models 
16

OTS Program Transition to Sunaire  
 
CONTINUES
*90-day structured 
program
*Program management
Property management
*No walk ups
Transportation
*Police presence
Pet friendly
NEW 
Control of campus
*Serving seniors, families 
and domestic violence 
victims ONLY
Additional family friendly 
rooms
*Cameras
*Council Use Permit 
Requirement/Good Neighbor Policy
17
Photo rendering

•
Existing program demonstrates success and 
    strong partnerships.
•
Ownership of property allows Mesa to control quality, 
security, population served, citywide public safety.

ADA compliant/friendly 

Pet friendly

Controlled access to campus/building
•
Federal ARPA funding supports investment in  long-
term stability.
•
Ongoing cost savings and cost avoidance.
•
Alignment with city priorities and community needs
Benefits of Property Ownership
18

Community Sentiment & Engagement
71% of residents believe 
the issue of homelessness 
is the City of Mesa’s 
responsibility to address
48% of residents 
see homelessness as 
an issue in Mesa
2023 Community Survey at 
time of Sunaire purchase
19
Hotel Purchase Community Engagement 2023
•
Three large, well attended, community meetings and 
many additional neighborhood meetings by request.
•
Three rounds of door-to-door visits and discussions with 
area residents.
•
Meeting reminders and program updates via web, email, 
social media, flyers, bilingual materials, resource line.
•
Connections to online resources and an extensive Q&A.

Property Ariel Views
Sunaire Program
1.3 acres
Windemere Hotel
13.6 acres
20

History of Sunaire
Community 
Engagement
 Summer 2023
Council Use Permit 
Established
October 2023
Property Purchase 
with ARPA funds
 November 2023
Construction 
Began
January 2025
Budget Established 
in Forecast
May 2025
Construction 
completion
March 2026 
21

Timeline Based on Original Council Direction
22

Funding Source Breakdown : One-Time Costs
Off the Streets @ Sunaire – Budget Overview 
Description
One-Time Cost
Funding Source
Property Purchase
$7,475,388
City ARPA: $3,475,388
County ARPA: $4,000,000
Architect Design 
$386,041
ARPA
Construction
$5,285,205
ARPA
Total One-Time Property Cost: 
$13,146,634
Furniture 
Fixtures & Equipment
$450,000
$300,000
ARPA-Interest
Total One-Time FFE Cost: 
$750,000
23

Off the Streets Program Budget
Sunaire
$85.27
Price per room/day with    
case management*
Today
at Windemere
Windemere
$3.1M
85 Rooms/163 Beds
Windemere
$98.65
Price per room/day 
with case management
Sunaire
$2.0M+ $0.5M
64 Rooms/158 Beds
 + Grab-n-go meals
Summer 2026
 Sunaire opens
*Excludes grab-n-go meals cost for equal 
comparison.
• Windemere contracts are ARPA funded in 2026.
• Windemere ends as Sunaire begins.
• Figures do not reflect cost for PD presence at 
Windermere.
• Sunaire funding  sources: general  fund, APRA 
interest and HOME ARP .
• Figures do not reflect cost for PD presence at 
Sunaire.
24

Explore making  Sunaire facility available to an emergency 
shelter provider without city funding or oversite
Considerations:
• Feasibility of provider funding availability is low
• Removal of COM funding reduces alignment with council priorities
Community Health and Safety
• Loss of leverage to coordinate services
• Cost of police presence remains
• Saves operational costs but unknown long-term impact
25
Alternative to Original Council Direction

Sell Sunaire and Continue OTS at Windemere 
Considerations:
• ARPA reimbursement requirements
$9.15M recaptured by US Treasury
$4M returned to Maricopa County per IGA
• Cost to maintain and manage property until sale
• Vacant property with risk of vandalism and damages
• Timing property sale and need for repayment may not align 
• Risk of possible mixed hoteling legislation interfering with program operation
26
Alternative to Original Council Direction

Request For Direction 
27
Staff Recommendation: 
Complete the Move to Sunaire - 6733 E Main Street
 
Photo rendering

28

Mesa’s Housing Path
Strategy for Addressing Homelessness
EMERGENCY
Immediate shelter. 
Safety.
 Housing Plan.
STABILIZATION
More rules and 
responsibilities.
Health and 
employment needs.
BRIDGE TO SUCCESS
Demonstrated success.
Bridge housing. 
Continued support 
services.
Connected to
housing vouchers.
RENTAL ASSISTANCE
Rental assistance. 
Housing vouchers.
INDEPENDENCE
Move to complete
independence.
Home ownership.

Other impacts: Mesa Evictions by Fiscal Year 2019-2024
Justice Court Evictions
*FY 24 data incomplete.  
Does not include May or 
June 2025 data. 
*

Other Impacts & Trends in Mesa
3877
3939
4290
4935
5454
5783
5291
1973
2384
2830
2918
2876
2929
2346
0
1000
2000
3000
4000
5000
6000
7000
2019
2020
2021
2022
2023
2024
2025
Individuals Receiving Services
Total Served in Mesa
Mesa Residents Served Countywide
Source: Homeless Management Information System
Snapshot on Homelessness in Mesa | City of Mesa Data Hub

History of Mesa’s Response to Homelessness

• Acknowledgment of citywide issue and more services are needed in Mesa.
• Desire for services in East Mesa and spreading service citywide.
• Awareness that City ownership of property and police presense will bring 
positive impacts to the neighborhood and the program.
• Desire to volunteer and giveback.
• Goal of helping to minimize stigma for serving families and individuals in crisis 
by having the right staffing, public safety and social service resources.
• Proud of city/community response to helping people and success of Off the 
Streets program, especially the focus on families, elderly and domestic 
violence victims.
Community Feedback: Common Themes
Hotel Purchase Community Engagement 2023

NIMBY concerns and concerns with impact on property values.
• Response: Good Neighbor Report with commitment to uplift the area, provide 
communication feedback line.
Concern with current public safety in neighborhood and area – drug use, sex offenders, crime 
in neighborhood and at businesses.
• Response: Mesa Police Department Public Safety meetings, connection and increased 
focus, Good Neighbor Policy addresses dedicated police presence, strong rules and 
program structure.
Concern with bringing additional  homelessness to the area.
• Response: proactive outreach underway to respond to existing homelessness in the 
area, closed-campus referral program.
Maintenance of property/area and commitment of the City overtime.
• Response: Comprehensive assessment of neighborhood to infuse resources and 
updates to streetlights, street surface, trees, cleanups, ongoing neighborhood 
engagement.
Fear of type of facility being used for alternate social services.
• Response: Limited use outlined in Good Neighbor Report, with requirement for council 
approval for change.
Community Feedback: Common Themes
Hotel Purchase Community Engagement 2023

Program Funding FY 25/26
Program
Funding Source
Budget
Street Outreach/Case Management Opioid 
General Fund
CDBG
$750,000
$274,000
$296,000
Heat Safety  
County ARPA
General Fund
$235,000
$165,000
Community Court Case 
Management
General Fund
$432,000

Functional Furniture
Bunk Bed
Twin Bed
*Adjustable for ADA needs
Queen Bed

Functional Furniture
Wardrobe 
Shelving
Side/Dining Table
Chairs
Nightstand

Functional Furniture
•
Case Managers
•
Mesa Room (Intake, Meetings, Resident Gatherings)
•
Job/Housing Search Computer Stations