MCWDB-ANNUAL-REPORT-PY22 (1).PDF

MCWDB 
ANNUAL REPORT
PROGRAM YEAR 2022

Table of Contents
Letter from the Chair
Maricopa County ARIZONA@WORK
MCWDB Mission & Vision
MCWDB Goals
FY23 Financial Review
Maricopa County at a Glance
Title 1B
Title II: Adult Education
Title III: Employment Services
Title IV: Vocational Rehabilitation
MCWDB Members
Community Impact Story
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Letter from the 
Chair
Chair
Maricopa County 
Workforce Development 
Board
Leah Hill
Page 3
I would like to express my sincere appreciation to Maricopa County’s 
Workforce Development Board (MCWDB), our Elected Officials, 
Maricopa County leadership and staff, the ARIZONA@WORK Council, 
our core partners, the jobseekers whom we have served, and the 
employers who have benefited from great people looking for work. 
The past year was one of significant progress. Together, we have 
accomplished the following: over 500 apprentices supported, 273 
NEW apprentices, Maricopa County continued to be the #1 
apprenticeship program in the Country, and in June, the Workforce 
Arizona Council approved our recertification.
Additionally, in June, we jointly hosted a two-day Arizona Workforce 
Summit with our regional partners (Arizona Office of Economic 
Opportunity, City of Phoenix, and Pinal County) with over 300 in 
attendance. The Board of Supervisors renewed seven memberships 
and welcomed two new MCWDB staff members. Wow! With that 
foundation, we now look to the future. 
In the year ahead, we began with establishing a Regional Workforce 
Initiatives Committee that includes the City of Phoenix, Pinal County, 
and other community partners, a highly engaged board, and a renewed 
commitment to drive regional relationships. The Board’s focus remains 
steady on advancing and adapting our Vision, Values, and Goals with 
our pursuit to be a best-in-class workforce system that connects 
jobseekers to career opportunities, employers to skilled talent, 
stimulating economic prosperity and enhancing the quality of life for 
all. 
I extend my heart-filled gratitude and appreciation to everyone who 
accomplished so much this past year. I appreciate you and all you do. 
Ilook forward to prospering together in the upcoming year.
Leah Hill, Chair
Maricopa County Workforce Development Board

Overview of Maricopa County
Maricopa County was established as a County in 1871. It is located in south-central Arizona 
and covers 9,224 square miles. It is the most populous county in Arizona and makes up more 
than half of the State's population. With its 4,496,588 residents, it is the fourth most 
populous county in the United States. Maricopa County continues to be the fastest-growing 
county in the nation, with 58,246 people added between July 2020 to July 2021 - an 
average of 160 people per day.
ARIZONA@WORK
Maricopa County
ARIZONA@WORK - Maricopa County 
is one of Arizona's 12 regional Local 
Workforce Development Areas 
(LWDAs) and serves Maricopa County, 
excluding the City of Phoenix. 
ARIZONA@WORK - Maricopa County, 
collaboration with local community-
based organizations, makes up the 
current workforce network of business 
and employment related service 
providers for the Maricopa County 
LWDA.  The system is responsible for 
providing services to 2.8 million 
residents within the 8,707 square mile 
area. The City of Phoenix, which jointly 
serves Maricopa County, serves nearly 
1.68 million people within its 517 
square mile boundary. 
Maricopa County 
Workforce Development Board
The Maricopa County Workforce 
Development Board (MCWDB) is a policy-
making entity empowered by the Workforce 
Innovation and Opportunity Act that works 
to ensure that Maricopa County residents 
have the skills, training and education to 
achieve their career goals, and Maricopa 
County employers are able to hire, develop 
and retain qualified employees.
The MCWDB partners with local businesses 
and educators to create and educated 
workforce capable of sustaining economic 
prosperity in the future.  The 19-member 
board represents all facets of the workforce 
system in the Maricopa County LWDA, 
including the business community, and 
leaders from education, labor, public service 
and community-based organizations. 
The MCWDB has established it mission, 
vision, goals and strategies to ensure that 
integrated service delivery in the region is 
aligned with federal and state goals for 
implementing the Workforce Innovation and 
Opportunity Act. 
Page 4

MCWDB
Mission & Vision
Page 5
Mission
Vision
Your trusted partner to deliver 
innovative workforce solutions that 
connect employers to skilled talent and 
prepare job seekers for careers, 
stimulating economic prosperity and 
enhancing quality of life for all. 
01
Increasing access and opportunities for the employment, education, training and support 
services to succeed in the labor market.
Based on the WIOA's six purposes, the MCWDB's Mission includes:
Supporting the alignment of workforce investment, education and economic development systems 
in support of a comprehensive, accessible an high-quality workforce development system. 
Improving the quality and labor market relevance of workforce investment, education and 
economic development efforts to provide workers with the skills and credentials necessary to 
secure and advance in employment with family-sustaining wages and to provide employers with 
the skilled workers the employers need to succeed in the global economy.
Promoting improvement in the structure of and delivery of services to better address the 
employment and skill needs of workers, job seekers and employers. 
Increasing the prosperity of workers and employers, the economic growth of communities, regions 
and states and the global competitiveness of the United States.
Providing workforce investment activities that increase the employment, retention and earnings of 
participants and increase attainment of recognized postsecondary credentials by participants. 
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address employer needs.
Strong education services to 
•
Ensure a strong apprenticeship 
program
•
Deliver effective training
•
Strengthen educational services
•
Deliver a high-quality, seamless 
customer experience
•
       focused
Employer and job-seeker 
•
       the region
Establish a viable entity for serving 
•
Maintain a human-Centered Design 
approach
•
Ensurre focus on flex
•
Identify a range of alternative funding sources in 
addition to federal workforce development agencies
•
Include long-term partnerships with private sector 
partners, foundations and other sources
•
Specify integrated funding sources that ensure a wide 
range of services to employers and job-seekers 
•
MCWDB  GOALS
Design meaningful and simple metrics
•
Apply metrics that add value and facilitate 
understanding of all stakeholders
•
Contribute to shared achievement through 
clarity of metrics
•
Total Funding 
Expended
Fiscal Years
2020-2023
Create a High Quality 
Workforce Development System
Build Brand Awareness of 
Workforce Development 
to Increase Utilization
Implement Regional 
Workforce Entity
Build a Self-Sustaining System of 
Workforce Development
Design Performance-Based Metrics that 
Improve System Outcomes
Millions ($)

FY23 Financial Review
Total Expenditures for 
FY 2023:
$18,859,354
5%
54%
41%
Direct Participant Services Breakdown
During Fiscal Year 2023 $10,175,976 (54%) of funding went directly to services including 
apprenticeships, occupational skills training, work experiences (WEX), and supportive 
services.  A majority of the funding went to occupational skills training (71%) and WEX 
(17%).
71%
17%
Occupational 
Skills Training
Work 
Experience
Apprenticeship*
0%
Page 7
WDB Admin & Oversight                      $1,018,139
ARIZONA@WORK Services: 
Staffing & Operations                        $10,175,976
Direct Participant Services               $7,665,238
Supportive 
Services
12%
*ARPA one-time funding was used for the Apprenticeship program services.

Population
Median Age
4.55M
36.9
Median 
Household 
Income
$72,944
Families in 
Poverty
Unemployment 
Rate
Median Property 
Value
11.3%
5.0%
$304,700
Number of 
Employees
Number of 
Businesses
1.8M
104,022
Page 8
Maricopa County
At a Glance
*Data obtained from the US Census Bureau & Arizona Commerce Authority

Program Participation
3,453
3,007
316
109
1,044
739
4,813
3,855
4,000
2,000
0
Adult
Dislocated
Worker
Youth
Total (All
Programs)
PY21 (thru Q4)
PY22 (thru Q4)
There are four major WIOA Title IB 
program including:
 
The Adult Program provides workforce 
services that increase  the employment, 
retention, earning and attainment of 
recognized post-secondary credentials 
for adults ages 18 and older. 
The Dislocated Worker (DW) Program 
provides services to individuals who have 
been terminated, laid off, or have 
received notice of termination or layoff 
from employment, generally due to 
employer downsizing or plant closures.  
Self-employed individuals who are 
unemployed due to economic conditions 
as well as displaced homemakers may 
also receive DW program services. 
The Rapid Response (RR) Program is the 
cooperative effort of ARIZONA@WORK-
Maricopa County staff and other partner 
programs. RR provides assistance and 
services to workers affected by layoffs, 
plant closures, natural or other disasters 
resulting in mass job dislocation. The 
intent of RR activities is to aid affected 
workers and help them transition to a 
new employment opportunity as quickly 
as possible. 
The Youth Program provides a 
comprehensive array of services (i.e. 
occupational skills training, work 
experiences, basic academic skills 
education, adult mentoring, etc.) the goal 
is for program participants to obtain a job 
in a career pathway, enroll in post-
secondary education or register in an 
apprenticeship prior to the end of their 
participation in the program.  Youth 
programs offer services to in-school and 
out-of-school youth ages 14-24. 
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Title IB Program
3,855
Program Participants.
PY22 Activity Highlights
20%
Year-Over-Year
DECREASE
500
Apprentices Supported
(7 Training Providers)
273
NEW Apprentices

Rate ($)
Rate (%)
Rate (%)
Page 10
The median earnings of 
participants who are in 
unsubsidized employment 
during the second quarter after 
exit from the program.
Median Earnings
(2nd Quarter After Exit)

WIOA strengthens the Title II Adult Education and Family Literacy Act (AEFLA) program by 
positioning adult education services provided by the Arizona Department of Education as a 
key component of the workforce development system in local communities and improving 
alignment among adult education programs, post-secondary education providers and 
employers.
Total Number of 
Participants
Instructional 
Hours
IET Program 
Participants
Integrated Eng. 
Literacy & Civics 
Participants
Participants with 
Measurable Skill 
Gains
11,778
698,750
2,407
6,109
57%
ESL Participation by Level
37%
40%
23%
ESL Level 1-2 37
ESL Level 3-4 40
ESL Level 5-6 23
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Title II: Adult Education

The Employment Service Program 
provides employment services and career 
counseling to job seekers.  This program 
also provides labor exchange services to 
job seekers and employers.  These services 
are available to all job seekers, regardless 
of employment status, though Veterans 
receive priority and disabled Veterans 
receive highest priority.  Any employer 
seeking workers are eligible for employer 
services from this program. Services 
include job search and placement 
assistance for job seekers, recruitment 
services and special technical services for 
employers, re-employment services for 
unemployment insurance complaints, 
labor exchanges services for workers who 
have received notice of permanent or 
impending layoff, referrals and financial aid 
application assistance for training and 
educational resources and programs and 
the development and provision of labor 
market and occupational information. 
The Rehabilitation Services Administration 
(RSA) assists individuals with disabilities to 
meet their goals for employment and 
independence.  RSA is responsible for for 
technical assistance and resources for 
individuals with disabilities and for 
administering Vocational Rehabilitation (VR) 
programs. Program eligibility is limited to 
adults who have a physical or mental 
impairment that results in substantial 
employment barriers and who require Title IV 
services to "prepare for, secure, retain, 
advance in, or regain employment that is 
consistent with the applicant's strengths, 
resources, priorities, concerns, abilities, 
capabilities, interests and informed choice."
Quarterly Average Number of 
Customers Served
 Number of Job Placements
Average Hourly Wage
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13,994
11,165
Customers Served
Total Exiters
Title III: Employment Services
Title IV: Vocational Rehabilitation
5,422
850
$16.41

Chair
HR Manager, Workforce 
Education Investments
Mayo Clinic
Leah Hill
Vice Chair
Vice President
Tivity Health
Bonnie Schirato
Second Vice Chair
Training Director
Phoenix Electrical JATC
Shawn Hutchinson
Member
Chief Executive Officer
Concord General 
Contracting
Grenee  Martacho
Page 13
Member
Arizona Public Affairs 
Manager
Intel
Angela Creedon
Maricopa County 
Workforce Development Board
Member
Vocational Rehabilitation 
Program Supervisor 
Dept. of Economic Security
Liz Valdez
Member
Business Development
Officer
Maricopa IDA
Greg Ghelfi
Member
Assistant Program 
Manager
Arizona DES
Ismial Rangel
Member
Deputy Chief
Maricopa County Adult 
Probation
Jason Walker
Member
Business Manager
Boilmakers - Local 627
Jacob Evenson

Member
Regional Director
Dell Technologies
Scott Sudhalter
Page 14
Member
President/CEO
SSC Underground
Marcia J. Veidmark
Member
Senior Director, 
Healthcare Careers
Banner Health
Dr. Noelle Trinder
Member
AVP, Corporate Recruiter
Bank of America
Loren Granger
Member
RN Director Clinical 
Education
Banner Health
Konrad Robichaud
Member
Talent Management 
Director
Salt River Project
Tina Drews
Member
State & Local Gov Affairs 
Director
Verizon
Matt Clark
Member
Head of Human Resources
TSMC
Scott Holman
(Continued) 
Member
Senior Vice President
Grand Canyon University
Dr. Joe Veres
Member
Director of Training & 
Talent
Habitat for Humanity
Kathryn "Che" Collins

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Alandis (18 year-old) qualified for the program as a youth who was low income receiving nutritional 
assistance and having a disability. Alandis did not have an employment history and struggled to get started 
with his goals as a senior in high school. 
Career Advisor Kate Dixon assisted with developing an Individualized Service Strategy (ISS) plan with 
Alandis which outlined his goals to start a CDL program to obtain a class A CDL. Alandis already possessed 
some skills that could easily transfer to this profession such as that of a team player and someone who 
was open minded. Alandis also talked about his long-term goal of owning his own CDL business. Alandis 
was introduced to the ITA application on 11/4/22 and started CDL training at Southwest Truck Driver 
Training on 12/12/22. 
Since Alandis did not have any income, his Career Advisor assisted him with transportation support 
services to help alleviate his financial concerns with traveling to and from training. Alandis attended night 
classes at Southwest and received a Perfect Attendance award. He excelled through his training and 
completed it on 1/14/23. Alandis left the Youth program as of 2/6/23 but provided an update to Kate on 
8/4/23 where he shared that he did graduate from high school and was doing well. 
Alandis spoke about his experience stating, ‘I took advantage of my weekends to do
homework and study for both of my schools.’
Alandis is now employed full time at Wolverine Daylighting as a Hydrovac CDL driver making $28/hr. 
Alandis informed Kate that ‘the most valuable part of the youth program was to have an opportunity to get 
an early jump on schooling and an advantage to start my adult life’.”
Community Impact Story
Maricopa County Workforce Development Board 
301 W. Jefferson Street, 9th Floor
(602) 506-5880