PY 2020-21 CAPER Executive Summary

Consolidated Annual 
Performance 
and Evaluation Report
(CAPER)
Program Year 2020-2021

Table of Contents
Page
What is the Consolidated Annual Performance and Evaluation Report?
3
Efforts to Provide Affordable Housing
4 
Efforts to Reduce and End Homelessness
6
Efforts to Address Public Housing Needs
7
Neighborhood Revitalization and Capital Projects 
9
Additional Efforts to Help the Community
10
Analysis of Impediments to Fair Housing Choice
12
Program Monitoring
13
Program Accomplishments
13
CDBG Program Expenditures and Activities
14
Citizen Participation Plan
16

Each year, the City of Chandler receives Community Development Block Grant (CDBG) funds from the U.S. Department of Housing and 
Urban Development (HUD). The CDBG Entitlement Program provides annual grants on a formula basis to entitled cities and counties 
to develop viable urban communities by providing decent affordable housing and a suitable living environment, and by expanding 
economic opportunities, principally for low- and moderate-income persons. As an entitlement Grantee, the City is required to publish 
a Consolidated Annual Performance and Evaluation Report (CAPER) detailing accomplishments achieved through CDBG program 
activities. The report also includes outcomes achieved through the expenditure of General Funds allocated by the Chandler City 
Council to support the delivery of human services to Chandler residents. The report provides an opportunity to measure the City's 
progress in meeting the priority needs, goals and strategies described in the 2020-2025 Five-Year Consolidated Plan and Program Year 
2020-2021 Annual Action Plan and to share successes with the Chandler community.
What is the Consolidated Annual 
Performance and Evaluation Report?
The Neighborhood Resources Department (NRD) utilizes a variety of federal and local resources to fulfill it's mission of preserving 
neighborhoods, providing affordable housing, offering community programs, and promoting diversity. Federal funds include CDBG 
and CDBG-CV funds awarded by HUD, HOME Investment Partnership (HOME) funds awarded by HUD and passed through the 
Maricopa County HOME Consortium and funds awarded to the City of Chandler Public Housing Authority (PHA) by HUD to support 
the Section 8 and Public Housing Programs. The City of Chandler also provides General Funds to leverage federal funds and increase 
the level of services to Chandler residents; these outcomes are included in this report.
HUD Fund Sources
Program Year 2020-2021
11%
18%
3%
69%
CDBG
1,443,707
CDBG-CV
2,418,300
HOME
410,705
Public Housing Authority 9,450,457
Housing and Community Development Resources
3

Efforts to Provide Affordable Housing
The City of Chandler supports housing affordability and sustainability through a variety of programs supported by federal and local 
funds. Federal funds from HUD support monthly rental subsidies for renters with low income and local dollars provide supportive 
services to promote housing sustainability and family self-sufficiency. The Chandler PHA provides preferences to individuals and 
families experiencing homelessness to facilitate their access to affordable housing. 
The City of Chandler utilizes HOME funds to provide Tenant-
Based Rental Assistance (TBRA) for households experiencing 
homelessness. The Chandler PHA administers the TBRA program 
while the wrap-around case management services are provided 
by AZCEND, a local nonprofit. During the fiscal year, 29 
households were housed through TBRA, receiving housing 
assistance and ongoing case management. The City continued to 
identify individuals and families eligible for the assistance, 
inspected potential housing units to ensure they are decent and 
safe, and entered into housing assistance payment contracts with 
landlords. Participants in the City’s TBRA program are referred to 
the PHA to ensure long-term access to permanent affordable 
housing. In an effort to continue to support TBRA participants 
during the coronavirus pandemic, TBRA housing assistance 
extensions were granted. Of the households assisted, seven 
successfully transitioned to other permanent housing solutions.
Tenant-Based Rental Assistance 
(TBRA)
Progress in Providing Affordable Housing
0
8
40
13
20
29
40
20
0
PY 2020-2021 One-Year Goal
Actual​
Affordable housing for
households experiencing
homelessness
Affordable housing for
households not
experiencing
homelessness
Affordable housing for
households with special
needs
Number of Households
Supported by CDBG and
HOME
One-Year
Goal
Actual
Number of households
supported through rental
assistance
20
29
Number of households
supported through the
production of new units
0
N/A
Number of households
supported through the
rehab of existing units
39
20 (A)
Number of households
supported through the
acquisition of existing units
1
1
Total
60
50
4

CDBG Funds
Homeowner Rehabilitation and Emergency Repair Program
40%
35%
25%
extremely low income 8
low income
7
moderate income
5
HOME Funds
TBRA and Newtown CDC
80%
17%
3%
extremely low income 24
low income
5
moderate income
1
Housing Rehabilitation and Emergency Home Repair
In addition to HOME funds invested in tenant-based 
rental assistance for individuals and families 
experiencing homelessness, the City invested funds in 
emergency repair programs, rehabilitating 20 homes 
during the program year. The housing rehabilitation 
program was temporarily suspended in PY2020-2021.
Number of Households Served
The City’s Housing Rehabilitation Program offers up to $50,000 
in loan assistance to eligible homeowners to complete 
extensive rehabilitation for single-family homes. Work items 
may include replacement and/or repair of: windows/doors, 
plumbing/ electrical/ HVAC systems, roofs, structural repair, 
mitigation/abatement of lead-based paint hazards and removal 
and/or repair of code violations. Residents with low and 
moderate income are eligible to apply for housing 
rehabilitation assistance and priority is given to homeowners 
age 62 or older or who are physically disabled residing in 
geographic priority areas. The Housing Rehabilitation program 
was suspended until late in the program year due to lack of 
funding availability and supply chain delays due to the 
coronavirus pandemic. As a result, the City is not reporting any 
homes being rehabilitated through this program. 
The City’s Emergency Home Repair Program provides 
homeowners with low and moderate income assistance to 
improve their living conditions by rehabilitating or replacing 
roofing, exterior paint, block walls, stucco, windows and doors. 
The program provided assistance to 20 homeowners during 
the fiscal year, serving eight homeowners with extremely low 
income, seven homeowners with low income and five 
homeowners with moderate income. 
5

Prevention and Outreach
Emergency shelter and case management services for 578 individuals 
experiencing homelessness, including victims of domestic violence. 
Case management and support services for 50 individuals in families 
experiencing homelessness living in transitional housing.
Case management services to 635 individuals experiencing 
homelessness living in rapid rehousing. 
Regional homeless planning and coordination services. 
Addressing Emergency Shelter and Transitional Housing Needs
Leveraging Resources
Efforts to Reduce and End Homelessness
In Program Year 2020-2021, the City of Chandler supported:
The City of Chandler works to reduce and end homelessness through prevention and outreach, emergency shelter, transitional housing 
and permanent supportive and affordable housing.
Regional Continuum of Care activities to serve individuals experiencing homelessness. The annual point-in-time street count 
for sheltered homeless was deferred due to the coronavirus pandemic.
Partnered with For Our City Chandler, which coordinates services offered by the City and nonprofit organizations with the 
service resources of faith-based communities, employers, business groups and others. 
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Crisis stabilization and peer support services for 959 
individuals experiencing homelessness. 
Hydration, handwashing and hygiene stations. 
Heat relief services including food/water and indoor cooling 
centers.
Emergency non-congregate shelter and support services for 
individuals experiencing homelessness, particularly 
vulnerable to coronavirus. 
Emergency financial assistance to prevent evictions and 
utility shut-offs through AZCEND's Community Action 
Program for 6,274 individuals in families. (This does not 
include Emergency Rental Assistance (ERA) Program funding 
related to coronavirus.)
Prevention and education programs that provide financial 
and case management assistance to individuals and families 
facing homelessness. 
Home delivered and congregate meals to 420 seniors with 
low income. 
In Program Year 2020-2021, the City of Chandler supported:

The Chandler PHA provides rental assistance to 486 Chandler residents with low income through the Section 8 Housing Choice 
Voucher (HCV) program. The PHA also manages 303 units of public housing for Chandler residents with low income.
Public Housing
Efforts to Address Public Housing Needs
In Program Year 2020-2021, the City of Chandler completed the following improvements:
Replaced sprinkler system at 660 S. Palm Lane (multi-family site).
Hydroseed at 660 S. Palm Lane (multi-family site). 
Restripe five multi-family site parking lots.
Public Housing Capital Improvements
Public Housing Resident Involvement in Management and 
Homeownership
In Program Year 2020-2021, Public Housing and Housing Choice Voucher (HCV) residents:
Provided input into the Public Housing and Housing Choice Voucher annual administrative plans.
Received quarterly newsletters.
Met quarterly (60 Public Housing residents and 60 HCV Family Self-Sufficiency (FSS) participants).
Participants received job training and readiness services through partnerships with the East Valley Institute of Technology 
(EVIT), Fresh Start Women’s Foundation, Dress for Success, Arizona At Work, Career Connectors and ICAN.
Participated in virtual and in-person financial literacy classes through Newtown Community Development Corporation and 
one-on-one financial counseling through Trellis.
Participated in homebuyer preparation classes, such as budgeting and repairing credit, through a partnership with Newtown 
Community Development Corporation, Trellis and Habitat for Humanity.
Prepared for a future home purchase (12 Public Housing clients and 17 HCV clients).
Purchased homes (1 Public Housing resident and 4 HCV residents).
7
Before
After

After
Before
Public Housing Youth Program and Book Rich Environment
Delivered more than 2,300 books to children living 
in public housing.
The ASPIRE Read to Succeed literacy program, 
targeting children ages 6-8 that are below first 
grade reading level, was suspended due to the 
coronavirus pandemic. However, two students 
received one-on-one tutoring twice a week from 
February - May 2021.
Provided educational and skill building programs 
to 240 youth, ages 6-18 who reside in Chandler's 
four Public Housing family sites. Programming was 
disrupted due to coronavirus, resulting in many 
adjustments to operations to provide a safe 
environment for the participating youth and staff. 
School lunches and activity packets were delivered, 
on-line school tutoring was offered, and small 
group activities were implemented.
8
Impact of Coronavirus: Addressing the Pandemic
In Program Year 2020-2021, the City of Chandler:
Guided funding priorities and allocations for funds 
received through the CARES Act and the American Rescue 
Plan (ARP) Act.
Allocated additional funding to non-profit partners for 
personal protective equipment, sanitation supplies, and 
increased service levels due to coronavirus.
Assisted families and individuals with Rent and Utility 
Assistance to prevent evictions and further spread of 
coronavirus.
Provided emergency non-congregate shelter and support 
services for individuals experiencing homelessness who 
are particularly vulnerable to coronavirus. 
Provided additional heat relief and day services for 
individuals amid closures of public buildings. 
Opened portable restrooms and hand-washing stations 
throughout the City for public use. 
Provided hot, nutritionally balanced meals to homebound 
seniors.
In Program Year 2020-2021, the City of Chandler:

Neighborhood Revitalization and Capital 
Projects
In Program Year 2020-2021, the City of Chandler utilized CDBG funds to:
Provided renovations to meet recommended ADA compliance improvements at Arrowhead Meadows Park, 
benefitting approximately 5,940 households with low and moderate income. 
Improved neighborhood conditions through code enforcement activities in CDBG-eligible areas. Code 
enforcement efforts resulted in 32,922 property inspections, 1,688 violations and 1,115 notices issued. The vast 
majority of households came into compliance without the need to issue a citation. The remaining 12 households 
were referred to other City departments for assistance.
The City of Chandler consists of approximately 65 square miles and shares boundaries with the Town of Gilbert, Cities of 
Mesa, Phoenix, Tempe and the Gila River Indian Community. Chandler has reached its physical geographical limits, with the 
exception of a few remaining County islands.
 
Downtown Chandler and several neighborhoods  in zip codes 85224 and 85225 are long-established and have higher 
concentrations of low and moderate income and minority households. In Program Year 2020-2021, there were 11 Census 
Block Groups where at least 51% of the population have low and moderate income; and another 26 where at least 36.68% of 
the population have low and moderate income; these are CDBG-eligible areas. 
 
The City planned to invest 10% of CDBG funds from PY 2020-2021 for code enforcement activities in CDBG-eligible areas. 
Other planned activities during the program year, included public services activities that were planned Citywide based on an 
individual's income eligibility. Homeowner rehabilitation activities were also planned Citywide, and provided based on client 
eligibility, of which income is one of the criteria.
Capital Projects and Code Enforcement
9

The 2016 Chandler General Plan includes public policies to address 
barriers to affordable housing, including to:
Encourage live/work developments, where appropriate (e.g., 
Downtown, high capacity transit corridors, regional commercial nodes).
Provide for a variety of housing choices for all income levels.
Promote a compatible mix of housing types in in-fill areas.
Encourage a range of housing types within walking distance of schools 
and other community facilities (e.g., libraries, transit centers, community 
centers, health clinics, recreation spaces, and healthy food 
establishments).
Address housing needs of fixed income elderly persons and other 
special needs populations.
Support the aging and disabled population in neighborhoods by 
continuing to implement programs that assist them in meeting 
neighborhood maintenance codes.
Increase capacity for and coordination of affordable housing programs 
and projects.
Concentrate on improving housing affordability Citywide.
Continue to encourage private investment in affordable housing.
Enforce housing and neighborhood maintenance policies.
Improve rental housing maintenance to ensure quality neighborhoods.
Ensure compatible transition between residential areas and 
incompatible land uses as well as between intensity of land uses (e.g., 
between employment and residential).
Improve transition between and continuity of old and new 
neighborhoods.
Maintain, and where needed, improve infrastructure as neighborhoods 
age.
Create and promote educational outreach and training seminars on 
housing and neighborhood maintenance.
Continue to increase the quality of life in neighborhoods by promoting 
civic engagement.
Continue to recognize adopted neighborhood and specific area plans 
that provide further development guidance in targeted areas.
Foster organization of and training for HOA and traditional non-HOA 
neighborhoods.
Continue to provide programs that encourage neighborhood identity 
and a sense of place. 
Foster partnerships and collaboration with nonprofits, businesses, and 
other organizations to support neighborhood and community 
development.
Additional Efforts to Help the Community
Addressing Barriers to Affordable Housing
The City of Chandler utilizes a variety of strategies to reduce barriers to affordable housing, meet the needs of 
underserved populations, reduce the number of families experiencing poverty, develop institutional structure and 
enhance the coordination of services for individuals with low or moderate income. 
10

Other Actions
Efforts to Address Underserved Needs 
Efforts to Reduce the Number 
of Families Living in Poverty
Efforts to Develop Institutional 
Structure and Enhance 
Coordination
Medical and dental services for 753 children. 
Medical services for 98 adults who are uninsured or 
underinsured. 
Transportation for 460 Veterans with low or moderate 
income to Veteran specific and other services.
Volunteer Income Tax Assistance (VITA) services for 1,618 
individuals who claimed more than $1.54 million in refunds.
Services to alleviate crisis and meet the basic needs of 64,564 
Chandler residents.
Coordinated For Our City Day where hundreds of volunteers came together on projects that benefited neighborhoods and 
individuals with low income. 
Organized the Annual Volunteer Recognition event to celebrate Chandler’s top volunteers.
Facilitated the Interdepartmental Homeless Operations Team (IHOT) to coordinate citywide efforts to prevent, address and reduce 
homelessness. 
Staffed the Housing and Human Services Commission, which evaluates funding applications for federal and general funds and 
provides recommendations to the City Council regarding human services and housing programs.
Continued to work with For Our City Chandler to partner with local nonprofit leaders who meet monthly to discuss local social 
service issues, share resources and provide collaborative opportunities.
11
Operation Back to School where more than 3,000 school-age 
children were provided with free backpacks and school 
supplies. Due to concerns about the coronavirus pandemic, 
event operations were restructured to a drive-thru style 
distribution. One hundred eighty volunteers contributed 
more than 627 volunteer hours, distributing 2,805 pairs of 
socks and underwear, 2,317 masks, and 516 pairs of shoes.
Shelter and services for 1,373 individuals who are victims of 
domestic violence. 
Services to 3,122 individuals with disabilities. 
Services to 2,180 Veterans. 
Independent living programs allowing 500 seniors to safely 
age in place. 
Senior peer counseling for 271 seniors to combat depression 
and social isolation. 
Socialization and recreation programming for 164 
individuals with disabilities to combat depression, improve 
physical health, and enhance quality of life.
In Program Year 2020-2021, the City of Chandler supported:
In Program Year 2020-2021, the City of Chandler supported:
In Program Year 2020-2021, the City of Chandler:

As a member of the Maricopa County HOME Consortium, the City of Chandler is part of the April 2020 Maricopa County Analysis 
of Impediments to Fair Housing Choice (AI). The AI identifies goals to impediments to fair housing choice and identifies 
recommended actions that Maricopa County and the participating municipalities can take to address those impediments. The 
Maricopa County AI identified five goals to address fair housing impediments. The City of Chandler took the following actions on 
each of these goals:
Goal #1: Review zoning and municipal codes for barriers to housing choice. 
The City reviewed its zoning code to ensure housing availability in Program Year 2020-2021.
Goal #2: Increase availability of accessible housing / making reasonable accommodations for persons with disabilities.
The City made disability accessibility improvements when needed to housing units rehabilitated through the City’s Housing 
Rehabilitation program; continued to require Section 504 compliance among CDBG and HOME-funded agencies to ensure 
persons with disabilities had access to housing services; and maintained Section 504 compliance in all City buildings and services. 
Additionally, the City is exploring a future Rental Assistance Demonstration that will increase the number of affordable housing 
units within the City’s jurisdiction.
Goal #3: Promote homeownership and rental opportunities in high opportunity areas and outside of Racially or Ethically 
Concentrated Areas of Poverty (R/ECAPs).
The City utilized HOME funds to support the acquisition, rehabilitation and resale of one single-family home, supporting 
homeownership for one household with low and moderate income. Due to HOME Homeownership Value Limits, the property in 
reference is located in a CDBG-eligible area. 
Goal #4: Enhance community services in Racially or Ethically Concentrated Areas of Poverty (R/ECAPs).
The City invested nearly $2.4 million in general funds, nearly double the amount historically awarded, to provide increased 
services to vulnerable populations during the coronavirus pandemic. Additional Treasury funds were also distributed to the local 
CAP office to provide emergency rent and utility to provide housing stabilization for those households impacted by the 
coronavirus pandemic. 
Goal #5: Promote community and service provider knowledge of fair housing and ADA laws. 
The City provided fair housing information in English, Spanish and other languages through the City’s Neighborhood Resources 
Community Development and Housing and Redevelopment webpages for tenants, homebuyers and landlords; offered a recorded 
Fair Housing Training for tenants, landlords and the general public; provides a dedicated hotline for residents who may have been 
discriminated against making referrals to the State Attorney General’s Office. The City of Chandler served 23 Chandler households 
through its fair housing training and hotline. The Chandler Public Housing Authority provided financial literacy classes and 
homebuyer preparation classes to its clients, and included copies of “Fair Housing, It’s Your Right”, “Ten Most Common Mistakes” 
and a City fair housing complaint form in Section 8 briefing packets. 

Analysis of Impediments to Fair Housing Choice
12

Program Monitoring
The goal of monitoring is to improve the delivery of services by ensuring that activities are carried out in accordance with 
administrative, financial, and programmatic requirements. Monitoring begins with a formal application process and pre-contract 
orientation. During the year, the City performs ongoing monitoring including fiscal audits, desk audits, agency risk assessments, and 
formal on-site visits. 
As part of the application process, non-City agencies were required to submit information on fiscal and program capability, 
nonprofit status, disability accessibility, and other requirements. Prior to contracting, the City conducted training sessions to explain 
program laws, regulations and requirements, and City monitoring standards and procedures. 
Written agreements were entered into with both City and non-City agencies. Written agreements included measurable objectives, 
monthly reporting requirements, and reimbursement processes. City staff reviewed reports and source documents for accuracy, 
cost allowability, and cost reasonableness prior to reimbursement. Risk assessments were based on a desk audit utilizing a Program 
Performance Monitoring Checklist. A formal monitoring was conducted virtually with one City subrecipient upon project completion.
Program Monitoring
Program Accomplishments
13

CDBG Program Expenditures and Activities
14
CDBG Programs that Address Basic Needs (Public Services)
CDBG-CV Programs that Address Basic Needs (Public Services)
CDBG Program Administration
CDBG-CV Program Administration

15
CDBG Capital Projects, Housing and Neighborhood Revitalization
HUD Outcome Keys

Mayor 
Kevin Hartke

 Vice Mayor 
Mark Stewart
 
Councilmembers:
Christine Ellis
OD Harris
René Lopez
Matt Orlando
Terry Roe 
Chandler Mayor and City Council
The CAPER was made available to the public for review electronically on the City’s website at chandleraz.gov/PlansAndReports or 
by U.S. mail. Requests for a hardcopy of the report were to be submitted to Karin Bishop, using the address at the bottom of this 
page.
The City of Chandler conducted a 15-day public comment period and public hearing for the CAPER. For Program Year 2020-2021, 
the public comment period began August 27, 2021, and closed on September 13, 2021. A public hearing was held on 
Wednesday, September 1, 2021, at the Housing and Human Services Commission meeting. In addition to commenting at the 
public hearing, citizens are invited to submit written comments to the Neighborhood Resources Department at 
community.development@chandleraz.gov.
The public comment period and public hearing was announced through an advertisement in the Arizona Republic and was posted 
in public locations including the City Clerk's office and posted on the City's website and on social media. The public hearing notice 
included the meeting location, date, time, key staff contacts, topics to be considered, and the beginning and ending dates of the 
public comment period. The notice also included information for citizens requesting reasonable accommodations for a disability.
All public comments received during the public comment period will become part of the permanent record.
Citizen Participation Plan
Chair
Tony Alcala
 
Vice Chair 
Heather Mattisson
 
Commisioners
Vanessa Dearmon
David Gonzalez
Cynthia Hardy
Ryan Magel
Julie Martin
Leonard Navarrete
Greg Rodriquez
Steve Tepper
Housing and Human 
Services Commission
City Manager
Joshua H. Wright
 
Assistant City Manager
Debra Stapleton
 
Neighborhood Resources 
Department
 
Leah Powell, Director
 
Riann Balch, 
Community Resources Manager
 
Amy Jacobson, Housing and 
Redevelopment Manager
Karin Bishop, 
Community Development and 
Resources Supervisor
Rick Smith, Housing Rehabilitation 
Specialist  
Monica Thompson, Community 
Development Coordinator 
City of Chandler Staff
235 South Arizona Avenue 
Chandler, AZ 85225 
480-782-4300
www.chandleraz.gov/
CommunityDevelopment
16