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Core Area of Focus: Setting the Foundation - Operations and Facilities 1. Design, execute, and continuously evaluate the administrative operations that support the delivery of library service to the community. Possible goals: administrative processes, HR processes, internal communications, staff development, goals to ensure staff success Goals (from plan) Actions Timeframe for activity By Whom ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ 2. Implement a robust data governance structure to inform decision-making and drive change Possible goals: statistical gathering process and platform, how/when/who Goals (from plan) Actions Timeframe for activity By Whom ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ 3. Create and maintain welcoming, safe, and constantly evolving spaces and services Possible goals: Facility issues, physical items used by the public, security Goals (from plan) Actions Timeframe for activity By Whom ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ Core Area of Focus: Partnering in Discovery Collections and Resources 1. Connect customers with resources at the point of need, anytime anywhere through enhanced discovery tools that improve the findability and user experience Possible goals: catalog, website, app, reader’s advisory, merchandising physical collection Objectives (from plan) Actions Timeframe for activity By Whom ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ 2. Appropriately steward our collections and other information resources for the benefit of the entire community. Possible goals: diversity, fiscal responsibility, format needs, collection/database enhancements Goals (from plan) Actions Timeframe for activity By Whom ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ 3. Integrate data-driven collection management strategies that build a comprehensive resource selection for the community Possible goals: acquisition matrix, staff training on deselection, refloating, collection maintenance, Goals (from plan) Actions Timeframe for activity By Whom ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ Core Area of Focus: Inspiring Experiences Programs and Services 1. Provide inspiring and inclusive learning environments and staff expertise, both in our library locations and in strategic locations across the community. Possible goals: Outreach plan, programming technology, programming evaluation Goals (from plan) Actions Timeframe for activity By Whom ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ 2. Anticipate and respond to the evolving needs and expectations of Chandler citizens, community partners, and corporate stakeholders. Possible goals: diversity programming, programming needs assessment, virtual programming, public service enhancements Goals (from plan) Actions Timeframe for activity By Whom ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ 3. Actively engage customers through intentional and meaningful interactions at every service point. Possible goals: customer service, comment cards Goals (from plan) Actions Timeframe for activity By Whom ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ Core Area of Focus: Connecting Community Collaboration and Advocacy 1. Share our story by promoting our services and communicating the relevancy and impact of those services. Possible goals: Communication plan, special events, targeted emails Goals (from plan) Actions Timeframe for activity By Whom ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ 2. Attract new philanthropic and grant funding in support of strategic priorities Possible goals: Friends of the Library, grant process, sponsorship opportunities Goals (from plan) Actions Timeframe for activity By Whom ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ 3. Collaborate with local government, businesses, and organizations to realize common goals Possible goals: CUSD, State Library, Chandler Diversity, Community Services, Chamber Goals (from plan) Actions Timeframe for activity By Whom ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑ ∑