Agreement Amendment 3 Invoice Cloud

City Clerk Document No.  
18-2072 
 
 
City Council Meeting Date: 3/24/22 
 
 
AMENDMENT TO CITY OF CHANDLER AGREEMENT 
ELECTRONIC PAYMENT PORTAL/THIRD PARTY PAYMENT PROCESSING 
CITY OF CHANDLER AGREEMENT NO. MS3-920-3131 
 
THIS AMENDMENT NO. 3 is made and entered into by and between the City of Chandler, an Arizona 
municipal corporation (City), and Invoice Cloud, Inc. (Contractor), (City and Contractor may individually 
be referred to as Party and collectively referred to as Parties) and made  
 
, 2022 (Effective 
Date). 
RECITALS 
 
WHEREAS, the Parties entered into an agreement for an electronic payment portal and third party 
payment processing services (Agreement); and 
 
WHEREAS, the term of the Agreement was June 1, 2013, through May 31, 2020; and 
 
WHEREAS, the Parties exercised an option to extend the agreement for the term June 1, 2020, through 
May 31, 2021; 
 
WHEREAS, the Parties wish to exercise an option through this Amendment to extend the Agreement 
for two years. 
 
AGREEMENT 
 
NOW THEREFORE, the Parties agree as follows: 
 
1. 
The recitals are accurate and are incorporated and made a part of the Agreement by this 
reference.    
 
2. 
Section 2.1, Term of Agreement is amended to read as follows:  The Agreement is extended for 
a two-year period, June 1, 2022, through May 31, 2024. 
 
3. 
Section 3.11, Fees for Services, is amended to read as follows:  All Vendor’s expenses for 
provision of the Services are included in the fees set forth in Revised Exhibit B, which is 
incorporated into and made a part of this Amendment No. 3 by this reference. 
 
4. 
All other terms and conditions of the Agreement remain unchanged and in full force and 
effect. If a conflict or ambiguity arises between this Amendment No. 3 and the Agreement, the 
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President, Enterprise Solutions

REVISED EXHIBIT B 
SCHEDULE OF FEES 
 
The following fee schedule is broken down into five parts; processing costs if the City absorbs the 
processing fee to take advantage of the utility processing rate program, processing costs if the City 
determines to utilize the submitter program and pass the convenience fee cost onto Customers, costs 
for Other Services, Implementation Fees, and Additional Services.  Fees will not be debited coincident 
with payments.  Fees will be debited from the operating account at the end of the month, with 
detailed statements provided to the City Billing Contract (see, Subsection 3.1.5). 
 
City Absorbs the Fees 
 
Account Access for Branded Customer and Biller Portal 
Fee 
Unlimited Users and Paperless Billing 
Monthly Fees as follows: 
$1,500 for year 1  
$2,000 for year 2   
$2,500 for year 3 and beyond 
Each additional unique biller administrative username 
$0 
Monthly Access fee for Customers:  The Monthly Account Access Fee is 
required for all billers utilizing any portion of the Services.  In addition to 
full access by the City, the service provides full access to Customer for 
online payment, invoice and payment history – free for Customers. 
$0 
Cloud Access Fee – per each Cloud Payments invoice type  
$50 per month 
Electronic Invoice Presentment Fees 
Fee 
Electronic Invoice Fee – (included in the Monthly Account Access Fee) 
$0 
Electronic Payment Fees 
 
EFT/ACH – ALL PROGRAMS 
$0.45 per transaction 
Visa, MC, Discover, American Express and PayPal Brands (Taxes and Non-
Utilities Government Services) 
Network Fees at pass-through, plus $0.55 
per transaction or authorization 
Visa, MC, Discover, American Express and PayPal Brands (Utilities) 
Network Fees at pass-through, plus $0.55 
per transaction or authorization 
Customer Services Requests 
 
Service Request – per request 
$0 
Other Fees for Merchant Services when the City Absorbs the Cost of 
Processing 
 
ACH Reject Fee 
$5.00 per reject 
CreditCard Chargeback Fee 
$25.00 per chargeback 
 
 
 
 
 
 
 
 
 
 
 
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Convenience Fee 
 
Vendor will collect and retain online payment service fees paid by 
the Customer, as outlined below.  Vendor is responsible for the 
cost of the online payment transactions. 
 
Account access for Branded Customer and Biller portal 
Fee 
Unlimited Users and Paperless Billing 
Included in the City Absorbs Fees Chart above 
Each additional unique City administrative user name 
$0 
Electronic Invoice Presentment Fees 
Fee 
Electronic Invoice fee – (included in the Monthly Account Access 
Fee outlined in the City absorbs Fees Chart above) 
$0 
Electronic Payment Fees – Paid by Payer 
 
EFT/ACH 
$0.95 per transaction 
Visa, MasterCard, American Express, and PayPal – Fee Per 
Transaction – Taxes and Non-Utilities Government Services 
2.95% with $1.00 minimum 
Other Services 
 
IC Online Bank Direct Program 
 
Monthly Access Fee 
$0 per month 
Online Bank Transaction Fee 
$0.25 per transaction 
Point of Sale Processing (POS) Over the Counter Hardware 
Fee 
 
 
Equipment – fifteen (15) card swipes included at no cost to the 
City 
$30 per additional card swipe per month 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Implementation Fee 
 
The City shall pay a one-time implementation fee of $80,000 
within thirty (30) days of execution of the Agreement. 
$0 for Renewal 
 
 
The fees for Additional Services will be billed out at $150.00 per 
hour.  If desired, on-site training is available for $1,000.00 per 
day, plus travel expenses.  On-going support and (remote) 
training s available free of charge through the Customer Support 
Helpdesk. 
 
Outbound Campaigns  
Fee 
Outbound Voice Calls & SMS Text 
$0.05 per minute 
Outbound Email  
$0.04 per message 
 
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