PY2021-2022 CAPER

City of Chandler — Study Session (2022-09-19)

View PDF Meeting page

Extracted text (via pymupdf) 54284 characters
CAPER
1
OMB Control No: 2506-0117 (exp. 09/30/2022) 
CR-05 - Goals and Outcomes 
Progress the jurisdiction has made in carrying out its strategic plan and its action plan.  91.520(a)  
This could be an overview that includes major initiatives and highlights that were proposed and executed throughout the program year. 
 
Each year, the City of Chandler receives Community Development Block Grant (CDBG) funds from the U.S. Department of Housing and Urban 
Development (HUD). The CDBG Entitlement Program provides annual grants on a formula basis to entitled cities and counties to develop viable 
urban communities by providing descent affordable housing and a suitable living environment, and by expanding economic opportunities, 
principally for low- and moderate-income persons. As an entitlement Grantee, the City is required to publish a Consolidated Annual Performance 
and Evaluation Report (CAPER) detailing accomplishments achieved through CDBG program activities. The report also includes outcomes 
achieved through the expenditure of General Funds allocated by the Chandler City Council to support the delivery of human services to Chandler 
residents. The report provides an opportunity to measure the City's progress in meeting the priority needs, goals and strategies described in the 
2020-2025 Five-Year Consolidated Plan and 2021-2022 Annual Action Plan and to share successes with the Chandler community. 
In addition to investing in the social needs of Chandler residents, the City has a robust program for neighborhoods fueled by strong Mayor and 
City Council support for neighborhood stability. This focus has led to a comprehensive approach to neighborhood revitalization and stabilization. 
The Neighborhood Resources Department partners with nonprofit agencies and other City departments to create, sustain, and revitalize 
neighborhoods while stabilizing individual homes and assisting families. CDBG and HOME Investment Partnerships Program (HOME) funds from 
HUD, combined with ongoing support from the City's General Fund, provide for a variety of programs that enhance neighborhoods. 
Comparison of the proposed versus actual outcomes for each outcome measure submitted with the consolidated plan and 
explain, if applicable, why progress was not made toward meeting goals and objectives.  91.520(g) 
Categories, priority levels, funding sources and amounts, outcomes/objectives, goal outcome indicators, units of measure, targets, actual 
outcomes/outputs, and percentage completed for each of the grantee’s program year goals.

CAPER
2
OMB Control No: 2506-0117 (exp. 09/30/2022) 
Goal 
Category 
Source / 
Amount 
Indicator 
Unit of 
Measure 
Expected 
– 
Strategic 
Plan 
Actual – 
Strategic 
Plan 
Percent 
Complete 
Expected 
– 
Program 
Year 
Actual – 
Program 
Year 
Percent 
Complete 
Administration Administration CDBG: 
$256,519.80 Other 
Other 
1 
1 
100.00% 
1 
1 
100.00% 
Creating and 
Preserving 
Affordable 
Housing 
Affordable 
Housing 
Public Housing 
CDBG: $0 
Other 
Other 
250 
0 
0.00% 
91 
0 
0.00% 
Maintain 
Owner-
Occupied 
Housing 
Affordable 
Housing 
CDBG: 
$231,623.91 
Homeowner Housing 
Rehabilitated 
Household 
Housing 
Unit 
179 
17 
9.50% 
35 
17 
48.57% 
Neighborhood 
Revitalization 
Non-Housing 
Community 
Development 
CDBG: 
$125,295.56 
Housing Code 
Enforcement/Foreclosed 
Property Care 
Household 
Housing 
Unit 
55000 
24,970 
45.4% 
11,500 
13,058 
113.55% 
Support Public 
Facilities and 
Public 
Improvements 
Non-Housing 
Community 
Development 
CDBG: $0 
Public Facility or 
Infrastructure Activities 
other than 
Low/Moderate Income 
Housing Benefit 
Persons 
Assisted 
3200 
0 
0.00% 
 
 
 
Support Public 
Facilities and 
Public 
Improvements 
Non-Housing 
Community 
Development 
CDBG: $0 
Public Facility or 
Infrastructure Activities 
for Low/Moderate 
Income Housing Benefit 
Households 
Assisted 
50 
0 
0.00% 
 
 
 
Support Public 
Services and 
Promote Fair 
Housing 
Homeless
Non-Housing 
Community 
Development 
CDBG: 
$177,556.14 
Public service activities 
other than 
Low/Moderate Income 
Housing Benefit 
Persons 
Assisted 
2490 
1,118 
44.90% 
462 
588 
127.27% 
Table 1 - Accomplishments – Program Year & Strategic Plan to Date

CAPER
3
OMB Control No: 2506-0117 (exp. 09/30/2022) 
Assess how the jurisdiction’s use of funds, particularly CDBG, addresses the priorities and specific objectives identified in the plan, 
giving special attention to the highest priority activities identified. 
Activities completed in Program Year (PY) 2021-22 using CDBG funding included sustaining affordable and decent housing through owner-
occupied housing rehabilitation; providing public services that are available and accessible to populations with special needs, households with 
low income, and individuals and families experiencing homelessness or at-risk of homelessness; and revitalizing neighborhoods.  
The regulatory 15% cap to support public service activities using CDBG-CV was lifted to enable the City to serve additional individuals or 
households impacted by coronavirus. As a result,  the CDBG-CV funds available were expended primarily for rent and utility assistance and client 
services in Program Year 2021-2022. CDBG-CV accomplishments for Program Year 2021-2022 appear below in the Table titled, 
"Accomplishments Not Associated with a Strategic Plan Goal".   
Specific CDBG-funded activities that address the five-year consolidated plan goals include: 
Creating and Preserving Affordable Housing (Actual Households Assisted: 0) 
 
The City of Chandler is in the early stages of developing its Rental Assistance Demonstration (RAD) project, with no relocation activities 
accomplished in Program Year 2021-2022. 
Maintain Owner-Occupied Housing (Actual Households Assisted: 17) 
 
Provided emergency home repair assistance to three households, including one with low income, and two with moderate income. 
 
Provided home modifications and exterior improvements to 14 households, including five extremely low-income, four low-income, and 
five moderate-income homeowners.  
 
An additional 14 households were provided emergency home repair assistance expending funds received from prior years. The 
accomplishments associated with these expenditures are reflected in the attached document titled, "Accomplishments Not Associated

CAPER
4
OMB Control No: 2506-0117 (exp. 09/30/2022) 
with a Strategic Plan Goal".  
Neighborhood Revitalization (Actual Households Benefitted: 13,058; Actual Violations: 2,208) 
 
Improved neighborhood conditions through code enforcement activities in CDBG-eligible areas, serving 13,058 Chandler residents. Code 
Enforcement efforts resulted in 46,622 properties inspected, 2,208 violations, and 1,457notices issued. The vast majority of those 
households gained compliance without the need for issuing a citation. One household was referred to other City departments for 
assistance. 
Support Public Facilities and Public Improvements (Actual Persons Assisted: 0) 
 
There were no new planned activities to support this goal in Program Year 2021-22. 
Support Public Services and Promote Fair Housing (Actual Persons Assisted: 462) 
 
Provided mentorship, educational, recreational and skill building activities for 238 youth living in Public Housing.  
 
Provided direct client services to 334  individuals who are experiencing homelessness in Chandler, facilitating coordinated care and 
communications with other service providers who provide basic needs to individuals with low and moderate income and serve the 
Chandler community.  
 
Funded one program providing case management and counseling services for 16 formerly-homeless individuals (6 households) living in

CAPER
5
OMB Control No: 2506-0117 (exp. 09/30/2022) 
transitional housing. 
 
Accomplishments Not Associated with a Strategic Plan Goal 
Prior Goal: Community Facilities (Actual Persons Assisted: 8,252) Expenditures: $125,141.02 
 
One park improvement project (East Mini Park) was planned in the 2015-2019 Consolidated Plan and in the 2019 Annual Action Plan. The 
project began in Spring 2021 and was completed in Program Year 2021-2022. The park renovations were supported with CDBG funds to 
meet the recommended ADA compliance improvements to the park and to provide access to this public facility that is no longer 
substandard. The project completion benefits an estimated 8,240 persons based on census information. This activity met its strategic plan 
goal. 
 
Rehabilitation of three Community Living Homes, which support 12 individuals with intellectual and developmental disabilities (IDD), (e.g., 
Autism, Cerebral Palsy, cognitive learning disabilities, etc.). Funds that were planned in the 2018 and 2019 Annual Action Plans were utilized 
to improve the accessibility of the kitchens to better meet the needs of the individuals living in the home. Accessible kitchens allow persons 
with IDD to participate in meal preparation, an important component in building autonomy within a supportive living environment. This

CAPER
6
OMB Control No: 2506-0117 (exp. 09/30/2022) 
activity met its strategic plan goal. 
Prior Goal: Alleviate crisis & meet basic needs (Actual Persons Assisted: 250) Expenditures: $731,138.70 (not including administration) 
The following activities were conducted in Program Year 2021-22 to prepare for, prevent and respond to coronavirus, providing basic needs to 
individuals impacted by the coronavirus:   
 
Navigation and client services were provided to 219 individuals experiencing homelessness. This activity exceeded its strategic plan goal.  
 
Rent and utility assistance was provided to 31 individuals (15 households) with low and moderate income impacted by coronavirus.   This 
activity is completed and exceeded its strategic plan goal. 
 
CDBG-CV-Administration: Expenditures: $83,076.35  
Prior Goal: Owner-Occupied Housing Rehabilitation (Actual Households Assisted: 14) Expenditures: $314,492.06 
 
Provided emergency home repair assistance to 14 households, including seven with extremely low income, one with low income, and six 
with moderate income. 
 Housing Rehabilitation Operations to review applications, determine eligibility, and provide project oversight to the housing rehabilitation 
activities conducted by an external non-profit, FSL Home Improvements.

CAPER
7
OMB Control No: 2506-0117 (exp. 09/30/2022) 
CR-10 - Racial and Ethnic composition of families assisted 
Describe the families assisted (including the racial and ethnic status of families assisted). 
91.520(a)  
CDBG
White
981
Black or African American
280
Asian
20
American Indian or Alaskan Native
51
Native Hawaiian or Other Pacific Islander
24
American Indian or Alaskan Native & White
7
Asian & White
0
Black/African American & White
10
American Indian/Alaskan Native & Black/African 
American 
2 
Other Multi-racial
104
Total
1,479
Hispanic
484
Not Hispanic
995
Table 2 – Table of assistance to racial and ethnic populations by source of funds  
 
Narrative 
The racial and ethnic composition of people benefitting from CDBG assistance is consistent with a larger 
proportion of low and moderate income racial and ethnic minorities citywide.

CAPER
8
OMB Control No: 2506-0117 (exp. 09/30/2022) 
CR-15 - Resources and Investments 91.520(a) 
Identify the resources made available 
Source of Funds
Source
Resources Made 
Available 
Amount Expended 
During Program Year 
CDBG
public - federal
2,873,851
1,230,628
CDBG-CV
Public - federal
2,418,300
814,215
 
Table 3 - Resources Made Available 
 
Narrative 
The Neighborhood Resources Department (NRD) utilizes a variety of federal and local resources to fulfill 
it's mission of preserving neighborhoods, providing affordable housing, offering community programs, 
and promoting diversity. Federal funds include CDBG funds awarded by HUD, HOME Investment 
Partnership (HOME) funds awarded by HUD and passed through the Maricopa County HOME 
Consortium, and funds awarded to the City of Chandler Public Housing Authority by HUD to support the 
Section 8 Housing Choice Voucher and Public Housing Programs. The City of Chandler also provides 
General Funds to leverage federal funds and increase the level of services to Chandler residents. 
The City received an allocation of $1,468,384. It also had a combined total of $1,405,467 in program 
income and prior year funding for a total of $2,873,851. The City expended $1,230,628 during PY 2021-
2022.  
On March 27, 2020, the CARES Act was enacted, providing entitlement communities with additional 
CDBG funds to prevent, prepare for, and respond to the spread of Coronavirus. These funds are titled 
CDBG-CV and appear as "Other" on the above "Table 3 - Resources Made Available". The City of 
Chandler received a cumulative award of $2,418,300 in CDBG-CV funds. The City expended a total of 
$814,215.05 in PY 2021-2022 and $1,094,709 since its inception. 
Total Available: CDBG $2,873,851 and CDBG-CV $2,418,300 = Total $5,292,151. 
Total Expenditures in Program Year 2021-2022: CDBG $1,230,628 and CDBG-CV $814,215 = 2,044,843. 
Total Expenditures: CDBG $1,230,628 and CDBG-CV $1,094,709 = Total $2,325,337. 
 
Identify the geographic distribution and location of investments 
Target Area
Planned Percentage of 
Allocation 
Actual Percentage of 
Allocation 
Narrative Description
Citywide
89
84
Direct Benefit Activities
Table 4 – Identify the geographic distribution and location of investments

CAPER
9
OMB Control No: 2506-0117 (exp. 09/30/2022) 
Narrative 
The City of Chandler consists of approximately 65 square miles and shares boundaries with the Town of 
Gilbert, Cities of Mesa, Phoenix, Tempe and the Gila River Indian Community. Chandler has reached its 
physical geographical limits, with the exception of a few remaining County islands. 
Downtown Chandler and several neighborhoods in zip codes 85224 and 85225 are long-established and 
have higher concentrations of low and moderate income and minority households. In PY 2021-2022, 
there were 18 Census Block Groups where at least 51% of the population have low and moderate 
income; and another 21 where at least 37.38% of the population have low and moderate income; these 
are CDBG-eligible areas. 
The City planned to invest 11% of CDBG funds from PY 2021-2022 for code enforcement activities in 
CDBG-eligible areas. Other planned activities during the program year, included public services activities 
that were planned Citywide based on an individual's income eligibility. Homeowner rehabilitation 
activities were also planned Citywide, and provided based on client eligibility, of which income is one of 
the criteria. 
Sixteen percent of the total CDBG expenditures for PY 2021-2022 were for CDBG-eligible areas, of which 
10% was expended for code enforcement activities in CDBG-eligible areas; and an additional 6% 
expenditures to complete a park improvement activity that was planned in a prior program year and in 
the 2015-2019 Consolidated Plan.

CAPER
10
OMB Control No: 2506-0117 (exp. 09/30/2022) 
Leveraging 
Explain how federal funds  leveraged additional resources (private, state and local funds), 
including a description of how matching requirements were satisfied, as well as how any 
publicly owned land or property located within the jurisdiction that were used to address the 
needs identified in the plan. 
In addition to federal resources, the City of Chandler allocated nearly $1.8 million in general 
fund resources, nearly double the amount compared to prior year funding,  were distributed to 
nonprofit organizations to alleviate crisis and meet the basic needs of Chandler residents, as 
well as support additional operational needs of nonprofit organizations during the Coronavirus 
pandemic. Funds supported services for people experiencing or at-risk of homelessness, people 
with special needs, and other low-income and vulnerable populations. These funds served 
160,994 Chandler residents including: 
 Transportation for 388 Veterans with low or moderate income to Veteran specific and 
other services. 
 Volunteer Income Tax Assistance (VITA) services for 905 people who claimed more than 
$1.46 million in refunds. 
 Services to alleviate crisis and meet the basic needs of 77,537 Chandler residents. 
The City exercised its waiver for HOME matching funds requirements, as HUD allowed during 
the pandemic. 
The City continues to develop adaptive re-use processes and tools to assist in reuse of vacant 
commercial structures. The goals of the re-use tool are to preserve community character, 
optimize existing infrastructure, and restore properties to productive use. 
The City is utilizing a comprehensive strategy to revitalize the downtown area through direct 
investment and partnerships with private firms, which has created a huge transformation. The 
restoration of historic building facades and the reintroduction of the original colonnades have 
created a welcoming atmosphere where people feel comfortable. The  Arizona Avenue 
improvements expand the walkability of Downtown and bring a much-needed balance between 
vehicles, pedestrians and bicycles.

CAPER
11
OMB Control No: 2506-0117 (exp. 09/30/2022) 
CR-20 - Affordable Housing 91.520(b) 
Evaluation of the jurisdiction's progress in providing affordable housing, including the 
number and types of families served, the number of extremely low-income, low-income, 
moderate-income, and middle-income persons served. 
 
One-Year Goal
Actual
Number of Homeless households to be 
provided affordable housing units 
1 
37 
Number of Non-Homeless households to be 
provided affordable housing units 
36 
13 
Number of Special-Needs households to be 
provided affordable housing units 
0 
18 
Total
37
68
Table 5 – Number of Households 
 
One-Year Goal
Actual
Number of households supported through 
Rental Assistance 
0 
36 
Number of households supported through 
The Production of New Units 
0 
0 
Number of households supported through 
Rehab of Existing Units 
35 
31 
Number of households supported through 
Acquisition of Existing Units 
2 
1 
Total
37
68
Table 6 – Number of Households Supported 
 
Discuss the difference between goals and outcomes and problems encountered in meeting 
these goals. 
The City of Chandler supports housing affordability and sustainability through a variety of programs 
supported by federal and local funds. Federal funds from the U.S. Department of Housing and Urban 
Development support monthly rental subsidies for renters with low incomes and local dollars provide 
supportive services to promote housing sustainability and self-sufficiency. 
In PY 2021-2022, the City of Chandler exceeded its goals for the provision of affordable housing to 
individuals and families experiencing homelessness,  individuals and families not experiencing 
homelessness, and populations with special needs with CDBG entitlement funds and with HOME funds 
received from Maricopa County.

CAPER
12
OMB Control No: 2506-0117 (exp. 09/30/2022) 
The City assisted 36 households with extremely low-income who were formerly homeless achieve 
housing stability using Tenant-Based Rental Assistance (TBRA) with prior program year HOME funds 
from the Maricopa County HOME Consortium. Additionally, one additional unit was acquired and 
rehabilitated for affordable rental housing through the City’s support of Affordable Rental Movement 
(A.R.M.) of Save the Family with HOME funds. The City planned to utilize HOME funds to support one 
Chandler resident in securing homeownership through HOME funds awarded to Newtown and its 
Community Land Trust. HOME funds were expended to secure acquisition of property. 
The City used CDBG funds to assist a total of 31 homeowners through its housing rehabilitation program, 
of which 17 homeowners received emergency repairs; 11 homeowners received support for exterior 
improvements; and three homeowners received home modifications such as ADA improvements. The 
income breakdown of these homeowners include 10 with extremely low-income, 7 with low income, 
and 14 with moderate income. CDBG funds expended in Program Year 2021-2022 were from planned 
activities to support the housing rehabilitation program and associated with the current Strategic Plan 
Goal “Maintain Owner-Occupied Housing”. Additional CDBG funds expended were from planned 
activities awarded in a prior fiscal year and associated with a different strategic plan. Therefore housing 
rehabilitation program accomplishments for PY2021-2022 are reflected in the City's current strategic 
plan or under “Accomplishments Associated with More than One Strategic Plan Goal. The 17 households 
served in PY2021-2022 represents 9.5% of the City of Chandler’s current five-year strategic plan to serve 
179 homeowners who have incomes that are either extremely low, low or moderate. This program is 
expending funds received from prior years. An additional 14 households were served that are associated 
with these expenditures and are reflected in the Table titled, "Accomplishments Not Associated with a 
Strategic Plan Goal".  
The City projected to serve 35 households in PY2021-2022, yet 17 households were reported as being 
served with program funds associated with the current strategic plan, reaching 48.57% of the annual 
goal. When considering the additional 14 households served using program funds from a prior strategic 
plan, the housing program served a total of 31 households, resulting in 88.5% of its projected 35 
households to be served in Program Year 2021-2022.  
When the strategic plan and annual plan goals were established, the City did not consider how 
accomplishments would be reported for funds received from prior program years that are associated 
with a prior strategic plan goal. Additionally, several factors impact project completion dates and 
meeting projected accomplishments such as receipt of complete application packet from household to 
determine eligibilty, supply chain issues, etc. The City is working toward improving how to project goals 
and outcomes for the housing rehabilitation program to more effectively report planned activities vs. 
actual accomplishments in future years.  
In assisting homeowners and renters with affordable housing, the City met the Section 215 definition of 
affordable housing. The City of Chandler has served a total of 68 homeowners and renters with 
affordable housing in the second year of its five-year consolidated plan with CDBG and HOME funding, 
and has achieved 9.5% of its strategic plan goal for affordable housing with CDBG funding.

CAPER
13
OMB Control No: 2506-0117 (exp. 09/30/2022) 
In PY 2021-2022, Chandler addressed worst case needs by assisting 36 households with extremely low-
income who were formerly homeless achieve housing stability using Tenant-Based Rental Assistance 
(TBRA) with HOME funds from the Maricopa County HOME Consortium. Additionally, one resident was 
able to achieve housing stability with affordable rental housing with A.R.M. of Save the Family’s 
acquisition and rehabilitation of one additional single family unit. The City also addressed worst case 
needs by assisting homeowners with extremely low, low, and moderate income living in substandard 
housing. These 31 households were assisted through the City’s housing rehabilitation program. Of the 
combined 68 households served, 18 households assisted had special needs. 
Discuss how these outcomes will impact future annual action plans. 
In future annual action plans, the City will consider the success it had in providing affordable housing 
and serving individuals and households experiencing homelessness, those who were not experiencing 
homelessness, and those with special needs and adjust annual program goals accordingly.  
Include the number of extremely low-income, low-income, and moderate-income persons 
served by each activity where information on income by family size is required to determine 
the eligibility of the activity. 
Number  of Households Served
CDBG Actual
HOME Actual
Extremely Low-income
10
36
Low-income
7
0
Moderate-income
14
1
Total
31
37
Table 7 – Number of Households Served 
 
Narrative Information 
The only CDBG activity undertaken by the City of Chandler where information on family size is required 
is housing rehabilitation. As required by the CDBG regulation, all other CDBG activities either served a 
limited clientele or take place in an area where at least 51% of residents are low- and moderate-income. 
The majority of homeowners assisted through the housing rehabilitation program reported having 
extremely low or low income (55%).

CAPER
14
OMB Control No: 2506-0117 (exp. 09/30/2022) 
CR-25 - Homeless and Other Special Needs 91.220(d, e); 91.320(d, e); 91.520(c) 
Evaluate the jurisdiction’s progress in meeting its specific objectives for reducing and ending 
homelessness through: 
Reaching out to homeless persons (especially unsheltered persons) and assessing their 
individual needs 
The City of Chandler works to reduce and end homelessness through eviction prevention, homeless 
outreach, congregate and non-congregate shelter, rapid re-housing, tenant-based rental assistance, and 
permanent and permanent supportive housing and affordable housing. 
During the 2021-2022 Program Year, the City of Chandler and its partners provided the following 
services to persons experiencing unsheltered homelessness or housing instability: 
 
Crisis stabilization and peer support services to 898 individuals experiencing homelessness. 
 
Mobile shower trailer. 
 
Heat relief services including food/water and indoor cooling centers. 
 
Established a pre-adjudicated support court program for individuals experiencing homelessness 
for misdemeanor crimes related to homelessness and associated conditions resulting in reduced 
sentencing or dismissal, leaving program with increased stability and reduced recidivicism.  
 
Regional Continuum of Care activities to serve individuals experiencing homelessness, including 
participating in the annual point-in-time street count to identify the number of individuals 
experiencing homelessness who are sheltered and unsheltered on the day of the count. 
Addressing the emergency shelter and transitional housing needs of homeless persons 
During the 2021-2022 Program Year, the City of Chandler and its partners provided the following to 
address the emergency shelter and transitional housing needs of homeless persons: 
 
Emergency non-congregate shelter and support services for individuals experiencing 
homelessness, particularly vulnerable to coronavirus and families with minor children. 
 
Emergency shelter and case management services for 642 individuals experiencing 
homelessness, including victims of domestic violence and sex trafficking. 
 
Case management services to 181 individuals experiencing homelessness living in rapid 
rehousing. 
 
Regional homeless planning and coordination services. 
Helping low-income individuals and families avoid becoming homeless, especially extremely 
low-income individuals and families and those who are:  likely to become homeless after 
being discharged from publicly funded institutions and systems of care (such as health care

CAPER
15
OMB Control No: 2506-0117 (exp. 09/30/2022) 
facilities, mental health facilities, foster care and other youth facilities, and corrections 
programs and institutions);  and,  receiving assistance from public or private agencies that 
address housing, health, social services, employment, education, or youth needs 
In Program Year 2021-2022, the City of Chandler provided 1,528 households with emergency financial 
assistance to prevent evictions and utility shut-offs through the expenditure of Community 
Development Block Grant-Coronavirus (CDBG-CV) and Emergency Rental Assistance (ERA) Program 
funding related to the coronavirus pandemic. The City also supported prevention and education 
programs that provide financial and case management assistance to individuals and families facing 
homelessness.  
The City also used HUD funds to maintain its stock of owner-occupied housing for households with 
extremely low, low, and moderate income. During PY 2021-2022, Chandler assisted 31 homeowners to 
make emergency repairs, home modifications and exterior improvements to their homes, addressing 
urgent, life safety issues such as repairing or replacing roofing, air-conditioning, heating systems, water 
heaters and major plumbing issues. 
In addition to these programs, the City provided nearly $1.8 million in general fund resources to 
programs that support families in crisis and provide services and assistance to special populations and 
youth. These programs include health-related and transportation programs; independent living 
programs for seniors and people with disabilities; home-delivered and congregate meals and nutrition 
programs; and socialization, recreation, and education opportunities to seniors, children, and adults 
with disabilities to combat depression, maintain or improve functional living skills, improve physical 
health, or enhance quality of life.   
Finally, the City continued its partnership with For Our City Chandler, which coordinates services offered 
by the City and nonprofit organizations with the service resources of faith-based communities, 
employers, business groups, and others.  
Helping homeless persons (especially chronically homeless individuals and families, families 
with children, veterans and their families, and unaccompanied youth) make the transition to 
permanent housing and independent living, including shortening the period of time that 
individuals and families experience homelessness, facilitating access for homeless individuals 
and families to affordable housing units, and preventing individuals and families who were 
recently homeless from becoming homeless again 
The City of Chandler utilizes Home Investment Partnership (HOME) funds to provide Tenant-Based 
Rental Assistance (TBRA) for households experiencing homelessness. The Chandler Public Housing 
Authority (PHA) administers the TBRA program and the Neighborhood Resources Department provides 
intensive case management and housing stability services to program participants. During the program 
year, 36 households participated in the TBRA program, receiving housing assistance and ongoing case

CAPER
16
OMB Control No: 2506-0117 (exp. 09/30/2022) 
management. The City continued to identify individuals and families eligible for assistance, inspected 
potential housing units to ensure they are decent and safe, and entered into housing assistance 
payment contracts with landlords. In an effort to continue to support TBRA participants during the 
coronavirus pandemic, TBRA housing assistance extensions were granted to three households. 
Additionally, five households were granted extensions due to pending permanent voucher assistance. 
Twelve participants successfully transitioned to other permanent housing solutions during Program Year 
2021-2022. 
Through the City’s support of the Affordable Rental Movement (A.R.M.) of Save the Family, HOME funds 
were used to acquire and rehabilitate one single-family home in Chandler to provide affordable rental 
housing to one household with low or moderate income.  
The City also planned to utilize HOME funds to support one Chandler resident with low and moderate 
income in securing homeownership through HOME funds awarded to Newtown and its Community Land 
Trust. During Program Year 2021-2022, HOME funds were expended to secure acquisition of property.  
Additionally, the City received 28 Emergency Housing Vouchers through HUD as a result of the American 
Rescue Plan Act, to assist individuals and families who are homeless, at-risk of homelessness, fleeing, or 
attempting to flee, domestic violence, dating violence, sexual assault, stalking or human trafficking, or 
were recently homeless or have a high risk of housing instability. In addition to the housing subsidy, the 
City provided case management support and housing stability services to 29 households in Program Year 
2021-2022. The City continued to identify individuals and households eligible for the assistance, 
inspected potential housing units to ensure they are decent and safe, and entered into housing 
assistance payment contracts with landlords.

CAPER
17
OMB Control No: 2506-0117 (exp. 09/30/2022) 
CR-30 - Public Housing 91.220(h); 91.320(j) 
Actions taken to address the needs of public housing 
The City of Chandler Public Housing Authority (PHA) provides rental assistance to 486 Chandler residents 
with low income through the Section 8 Housing Choice Voucher (HCV) program. The PHA also manages 
303 units of public housing for Chandler residents with low income. 
Public Housing Capital Improvements 
In Progam Year 2021-2022, the City of Chandler completed the following improvements: 
 
Heat pump replacements at 19 Single-family sites. 
 
Heat pump replacements at 130 N. Hamilton (1); and 660 S. Palm Lane (2). 
 
Refrigerator replacements in 70 units (Multi-family site). 
 
Radon testing at 127 N. Kingston Street (Multi-family site). 
 
Asphalt shingle replacements at 10 Single-family sites.  
Public Housing Youth Program and Book Rich Environment 
In Program Year 2021-2022, the City of Chandler: 
 
Delivered more than 1,000 books to children living in public housing. 
 
Started a new reading program “Library Lovers Book Club”, in partnership with the Chandler 
Library, to encourage children living in public housing in 2nd and 3rd grades to grow their love of 
reading. 
 
Established a new teen life skills program that connects teens to the latest technology and 
provides opportunities to learn real world skills and hear from guest speakers from a wide 
variety of sectors such as construction, marketing, government, education and more. 
 
Delivered high quality after school and break programming to 238 youth residing in Chandler’s 
four public housing family sites. Despite operating a scaled back version of the programming 
due to staffing issues, the housing youth program experienced some of its highest attendance in 
recent years, specifically with the teen demographic. 
 
The Holiday Site Buck Store initiative resulted in 256 gifts selected by participating youth for 
their families, wrapped by volunteers and delivered by staff to their home. 
Actions taken to encourage public housing residents to become more involved in 
management and participate in homeownership 
In Program Year 2021-2022, Public Housing and Housing Choice Voucher (HCV) residents: 
 
Provided input into the Public Housing and Housing Choice Voucher annual plans and policies.

CAPER
18
OMB Control No: 2506-0117 (exp. 09/30/2022) 
 
Met quarterly with Family Self-Sufficiency (FSS) program participants (60 Public Housing 
residents and 60 HCV).Participants received job training and readiness services through 
partnerships with the East Valley Institute of Technology (EVIT), Fresh Start Women’s 
Foundation, Dress for Success, Arizona At Work, Career Connectors and ICAN. 
 
Participated in virtual and in-person financial literacy classes through through Newtown 
Community Development Corporation and one-one financial counseling through Trellis. 
 
Participated in homebuyer preparation classes, such as budgeting and repairing credit, through 
a partnership with Newtown Community Development Corporation, Trellis and Habitat for 
Humanity. 
 
Prepared for a future home purchase (11 Public Housing clients and 15 HCV clients). 
Actions taken to provide assistance to troubled PHAs 
The Chandler PHA is not a troubled PHA.

CAPER
19
OMB Control No: 2506-0117 (exp. 09/30/2022) 
CR-35 - Other Actions 91.220(j)-(k); 91.320(i)-(j) 
Actions taken to remove or ameliorate the negative effects of public policies that serve as 
barriers to affordable housing such as land use controls, tax policies affecting land, zoning 
ordinances, building codes, fees and charges, growth limitations, and policies affecting the 
return on residential investment. 91.220 (j); 91.320 (i) 
The 2016 Chandler General Plan includes public policies to address barriers to affordable housing, 
including to: 
 
Encourage live/work developments, where appropriate (e.g., Downtown, high capacity transit 
corridors, regional commercial nodes). 
 
Provide for a variety of housing choices for all income levels. 
 
Promote a compatible mix of housing types in in-fill areas. 
 
Encourage a range of housing types within walking distance of schools and other community 
facilities (e.g., libraries, transit centers, community centers, health clinics, recreation spaces, and 
healthy food establishments). 
 
Address housing needs of fixed income elderly persons and other special needs populations. 
 
Support the aging and disabled population in neighborhoods by continuing to implement 
programs that assist them in meeting neighborhood maintenance codes. 
 
Increase capacity for and coordination of affordable housing programs and projects. 
 
Concentrate on improving housing affordability Citywide. 
 
Continue to encourage private investment in affordable housing. 
 
Enforce housing and neighborhood maintenance policies. 
 
Improve rental housing maintenance to ensure quality neighborhoods. 
 
Ensure compatible transition between residential areas and incompatible land uses as well as 
between intensity of land uses (e.g., between employment and residential). 
 
Improve transition between and continuity of old and new neighborhoods. 
 
Maintain, and where needed, improve infrastructure as neighborhoods age. 
 
Create and promote educational outreach and training seminars on housing and neighborhood 
maintenance. 
 
Continue to increase the quality of life in neighborhoods by promoting civic engagement. 
 
Continue to recognize adopted neighborhood and specific area plans that provide further 
development guidance in targeted areas. 
 
Foster organization of and training for HOA and traditional non-HOA neighborhoods. 
 
Continue to provide programs that encourage neighborhood identity and a sense of place. 
 
Foster partnerships and collaboration with nonprofits, businesses, and other organizations to 
support neighborhood and community development.

CAPER
20
OMB Control No: 2506-0117 (exp. 09/30/2022) 
Actions taken to address obstacles to meeting underserved needs.  91.220(k); 91.320(j) 
In Program Year 2021-2022, the City of Chandler undertook the following activities to address obstacles 
to meeting underserved needs: 
 
Operation Back to School where more than 3,000 school-age children were provided with free 
backpacks and school supplies. Volunteers also distributed 21,147 pairs of socks and underwear, 
736 pairs of shoes, 1,528 school uniforms, and 1,000 community resource bags. Due to concerns 
about the coronavirus pandemic, event operations were restructured to a drive-thru style 
distribution.  
 
Shelter and services for 1,395 individuals who are victims of domestic violence and sex 
trafficking. 
 
Services to 4,903 individuals with disabilities. 
 
Services to 2,387 Veterans. 
 
Independent living programs allowing 363 seniors to safely age in place. 
 
Senior peer counseling for 257 seniors to combat depression and social isolation. 
 
Socialization and recreation programming for 175 individuals with disabilities to combat 
depression, improve physical health, and enhance quality of life. 
Actions taken to reduce lead-based paint hazards. 91.220(k); 91.320(j) 
Recipients of federally funded programs receive a copy of the manual "Protect Your Family from Lead 
Based Paint." All rehabilitation programs or projects that involve housing units constructed before 1978 
include lead hazards testing and abatement in accordance with HUD's Lead Based Paint regulation. In 
addition to providing manuals and testing for lead hazards, lead-based paint educational materials are 
made available to all residents. 
In Program Year 2021-2022, the City continued to conduct inspections for HOME-funded Tenant Based 
Rental Assistance (TBRA) housing units to ensure they were decent and safe, and prior to eligible 
individuals and families moving into the housing unit. No units tested positive for lead-based paint. 
The City's Housing Rehabilitation Program offers up to $50,000 in loan assistance to eligible 
homeowners to complete extensive rehabilitation for single-family homes, including mitigation and 
abatement of lead-based paint hazards. In Program Year 2021-2022, Lead Hazard Remediation Actions 
were provided to three homeowners receiving housing rehabilitation assistance.  
Actions taken to reduce the number of poverty-level families. 91.220(k); 91.320(j) 
The City provided nearly $1.8 million in general fund resources to programs that support families in 
crisis, provide services and assistance to special populations, and provide services for youth. In Program 
Year 2021-2022, this funding was used to provide the following:

CAPER
21
OMB Control No: 2506-0117 (exp. 09/30/2022) 
 
Medical and dental services for 1,763 children. 
 
Medical services for 78 adults who are uninsured or underinsured. 
 
Transportation for 388 Veterans with low or moderate income to Veteran specific and other 
services. 
 
Volunteer Income Tax Assistance (VITA) services for 905 individuals who claimed more than 
$1.46 million in refunds. 
 
Services to alleviate crisis and meet the basic needs of 77,537 Chandler residents. 
Actions taken to develop institutional structure. 91.220(k); 91.320(j) 
Under the “For Our City” program, the City continued its active participation with local nonprofit leaders 
who meet monthly to disucss local social service issues, share resources and provide collaborative 
opportunities. The City also facilitated the Interdepartmental Homeless Operations Team (IHOT) to 
coordinate citywide efforts to prevent, address and reduce homelessness. 
The Neighborhood Resources Department continued to staff the Housing and Human Services 
Commission, which evaluates funding applications for federal and general funds and provides 
recommendations to the City Council regarding human services and housing programs. 
Actions taken to enhance coordination between public and private housing and social service 
agencies. 91.220(k); 91.320(j) 
In Program Year 2021-2022, the City of Chandler: 
 
Coordinated For Our City Day where hundreds of volunteers came together on projects that 
benefited neighborhoods and individuals with low income. 
 
Organized the Annual Volunteer Recognition event to celebrate Chandler’s top volunteers. 
 
Facilitated the Interdepartmental Homeless Operations Team (IHOT) to coordinate citywide 
efforts to prevent, address and reduce homelessness. 
 
Staffed the Housing and Human Services Commission, which evaluates funding applications for 
federal and general funds and provides recommendations to the City Council regarding human 
services and housing programs. 
 
Continued to work with For Our City Chandler to partner with local nonprofit leaders who meet 
monthly to discuss local social service issues, share resources and provide collaborative 
opportunities. 
Identify actions taken to overcome the effects of any impediments identified in the 
jurisdictions analysis of impediments to fair housing choice.  91.520(a) 
As a member of the Maricopa County HOME Consortium, the City of Chandler is part of the April 2020 
Maricopa County Analysis of Impediments to Fair Housing Choice (AI). The AI identifies goals to 
impediments to fair housing choice and identifies recommended actions that Maricopa County and the

CAPER
22
OMB Control No: 2506-0117 (exp. 09/30/2022) 
participating municipalities can take to address those impediments. The Maricopa County AI identified 
five goals to address fair housing impediments. The City of Chandler took the following actions on each 
of these goals: 
Goal #1: Review zoning and municipal codes for barriers to housing choice. 
The City reviewed its zoning code to ensure housing availability in Program Year 2021-2022. 
Goal #2: Increase availability of accessible housing / making reasonable accommodations for persons 
with disabilities.  
The City made disability accessibility improvements when needed to housing units rehabilitated through 
the City’s Housing Rehabilitation program; continued to require Section 504 compliance among CDBG 
and HOME-funded agencies to ensure persons with disabilities had access to housing services; and 
maintained Section 504 compliance in all City buildings and services. Additionally, the City is in the early 
stages of a future Rental Assistance Demonstration that will increase the number of affordable housing 
units within the City’s jurisdiction. 
Goal #3: Promote homeownership and rental opportunities in high opportunity areas and outside of 
Racially or Ethically Concentrated Areas of Poverty (R/ECAPs).  
The City utilized HOME funds to support the acquisition, rehabilitation and resale of one single-family 
home, supporting homeownership for one household with low and moderate income. Due to HOME 
Homeownership Value Limits, the property in reference is located in a CDBG-eligible area. 
Goal #4: Enhance community services in Racially or Ethically Concentrated Areas of Poverty (R/ECAPs).  
The City invested nearly $1.8 million in general fundsto provide increased services to vulnerable 
populations during the coronavirus pandemic. Additional Treasury funds were also distributed to the 
local CAP office to provide emergency rent and utility to provide housing stabilization for those 
households impacted by the coronavirus pandemic. 
Goal #5: Promote community and service provider knowledge of fair housing and ADA laws.  
The City provided fair housing information in English and Spanish through the City’s Neighborhood 
Resources Community Development and Housing and Redevelopment webpages for tenants, 
homebuyers and landlords; offered a recorded Fair Housing Training for tenants, landlords and the 
general public; provides a dedicated hotline for residents who may have been discriminated against 
making referrals to the State Attorney General’s Office. The City also hosted its Inaugural Landlord 
Partnership event, answering landlord questions about fair housing. The City of Chandler served 36 
Chandler households through its fair housing training and hotline. The Chandler Public Housing 
Authority provided financial literacy classes and homebuyer preparation classes to its clients, and 
included copies of “Fair Housing, It’s Your Right”, “Ten Most Common Mistakes” and a City fair housing

CAPER
23
OMB Control No: 2506-0117 (exp. 09/30/2022) 
complaint form in Section 8 briefing packets.

CAPER
24
OMB Control No: 2506-0117 (exp. 09/30/2022) 
CR-40 - Monitoring 91.220 and 91.230 
Describe the standards and procedures used to monitor activities carried out in furtherance 
of the plan and used to ensure long-term compliance with requirements of the programs 
involved, including minority business outreach and the comprehensive planning 
requirements 
The goal of monitoring is to improve the delivery of services to Chandler residents with low and 
moderate income by ensuring that activities are carried out in accordance with administrative, financial, 
and program requirements. Monitoring begins with a formal application process and pre-contract 
orientation and continues throughout the year, with staff conducting ongoing monitoring activities 
which include review of agency fiscal audits, conducting risk assessments, desk audits, providing 
technical assistance, project meetings, and onsite or virtual audits of fiscal, administrative and 
programmatic activities. As a part of the City’s ongoing monitoring activities, staff evaluates the 
adequacy of a subrecipient and takes appropriate action when problems arise (24 CFR 570.501(a)).   
As part of the application process, non-City agencies were required to submit information on fiscal and 
program capability, nonprofit status, disability accessibility, and other requirements. Prior to 
contracting, the City conducted training sessions to explain program laws, regulations and requirements, 
and City monitoring standards and procedures. 
Written agreements were entered into with both City and non-City agencies. Written agreements 
included measurable objectives, monthly reporting requirements, and reimbursement processes. City 
staff reviewed reports and source documents for accuracy, cost allowability, and cost reasonableness 
prior to reimbursement. 
The City requires subrecipients to include a performance measurement strategy in their funding 
proposals and pre-contract documents to demonstrate that proposed services will enhance the lives of 
City residents. Each strategy quantifies the long-term and short-term goals, activities, outputs and 
outcomes. The data collected includes client demographics, the number of individuals and households 
that will be served, and annual units-of-service that help the City to keep track of progress towards 5-
Year Consolidated Plan goals and to report program performance to HUD. 
Risk assessments were conducted to evaluate the level of risk for each activity planned and guides staff 
on when a more formal monitoring is needed. Risk Assessment criteria includes: 
1. The amount of funding planned for the activity and the complexity of the activity;  
2. Implementation of the activity – how the activity will be carried out and over what period of 
time; 
3. Experience of the grantee/subrecipient and past compliance history with federal funds;  
4. Timeliness, accuracy and completeness of monthly reports;

CAPER
25
OMB Control No: 2506-0117 (exp. 09/30/2022) 
5. Program outcomes, including progress toward stated objectives. Review of beneficiary data, 
reported accomplishments and its progress toward meeting the planned goal, alignment with 
national low/moderate income objective; and 
6. Fiscal management, including review of fiscal audits, audit management letters, and timeliness 
of expenditures. 
After completing the risk assessments and identifying areas for review, staff coordinated a formal virtual 
monitoring with one City subrecipient. When on-site visits occur, disability accessibility compliance, 
including the agency’s self-evaluation, and disability accessibility policy and program documents are 
reviewed. City staff also inspects the facilities for compliance. 
Funded agencies provide monthly performance reports along with their request for reimbursement to 
demonstrate progress made toward their goals and objectives, allowing the City to continuously 
monitor and evaluate progress and provide technical assistance to mitigate any unforeseen barriers or 
challenges to financial and program requirements.  
In Program Year 2021-2022, the City had 14 open activities with monitoring activities that included: 114 
desk audits; 20 project meetings and one virtual monitoring. Additionally, technical assistance was 
provided on more than 100 occasions, primarily with the housing rehabilitation program.  
Citizen Participation Plan 91.105(d); 91.115(d) 
Describe the efforts to provide citizens with reasonable notice and an opportunity to 
comment on performance reports. 
The CAPER was made available to the public for review electronically on the City’s website at 
https://www.chandleraz.gov/residents/neighborhood-resources/community-development/plans-and-
reports or by U.S. mail. Requests for a hardcopy of the report were to be submitted to Karin Bishop, 
using the address provided. 
The City of Chandler conducted a 15-day public comment period and public hearing for the CAPER. 
The public comment period began August 29, 2022, and closes on September 15, 2022. A public hearing 
is scheduled to be held on Wednesday, September 14, 2022 at 6:00 p.m., at the Housing and Human 
Services Commission meeting, City of Chandler Neighborhood Resources Office, 235 S. Arizona Avenue, 
Chandler, AZ 85225. In addition to commenting at the public hearing, citizens are invited to submit 
written comments to the Neighborhood Resources Department at 
community.development@chandleraz.gov. 
The public comment period and public hearing was announced through an advertisement in the Arizona 
Republic, a local newspaper in circulation, and was posted in public locations including the City Clerk's 
office, Neighborhood Resources office, posted on the City’s website and on social media. The public

CAPER
26
OMB Control No: 2506-0117 (exp. 09/30/2022) 
hearing notice included the meeting location, date, time, key staff contacts, topics to be considered, and 
the beginning and ending dates of the public comment period. The notice also included information for 
citizens requesting reasonable accommodations for a disability. 
All public comments received during the public comment period will be included in the final report to 
HUD and will become a part of the permanent record. 
CR-45 - CDBG 91.520(c) 
Specify the nature of, and reasons for, any changes in the jurisdiction’s program objectives 
and indications of how the jurisdiction would change its programs as a result of its 
experiences. 
The City did not make any changes in program objectives and there are no planned changes to its 
programs as a result of the City's experiences.  
Does this Jurisdiction have any open Brownfields Economic Development Initiative (BEDI) 
grants? 
No 
 [BEDI grantees]  Describe accomplishments and program outcomes during the last year.

CAPER
27
OMB Control No: 2506-0117 (exp. 09/30/2022) 
CR-45 - CDBG 91.520(c) 
Specify the nature of, and reasons for, any changes in the jurisdiction’s program objectives 
and indications of how the jurisdiction would change its programs as a result of its 
experiences. 
The City did not make any changes in program objectives and there are no planned changes to its 
programs as a result of the City's experiences.  
Does this Jurisdiction have any open Brownfields Economic Development Initiative (BEDI) 
grants? 
No 
[BEDI grantees]  Describe accomplishments and program outcomes during the last year.