Citywide Strategic Framework and Budget Performance Metrics Presentation
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Work Session, November 7, 2022 Performance Management Measurement vs. Management • Measurement • How do we track the progress of the strategy we’ve put in place? • Quantifiable expression that indicates how much, or how well projects and programs are provided to citizens • Management • How do we manage the strategy we’ve put in place? • Meet regularly to discuss results and plan actions to improve the results • How do we get from measurement to management? Why? • Connect budget to the Strategic Framework • Track progress on goals • Culture of excellence • Accountability • Transparency What We Do Today • Current Strategic Framework is difficult to quantitatively measure • Budget book metrics • Departments track metrics individually • Decentralized process to tracking data What We Do Today Strategic Framework Goal • A holistic approach to neighborhood improvement through coordination with City departments, non-profits, business partners, faith agencies and community members Measure staff currently tracks • Number of For Our City Day projects Performance Characteristics of a good performance measure Relevant Matter to intended audience Understandable Easy to comprehend Comparable Provides frame of reference Reliable Data is verifiable Useful Provide context and direction Timely Availability of information Input vs. Output Input • Time • Money • People Output • Project • Program • Policies Impact • Better quality of life for Chandler residents Input vs. Output Input Focused Goal “I want to increase Park funding by $1,000,000” Output Focused Goal “I want every resident to be able to access a park within a five-minute walk” Next Steps • Launch new Performance Portal • chandleraz.gov/performance • City Council Retreat to update Strategic Framework • Executive Leadership Team retreat to develop actionable items • Launch new dashboards covering updated Strategic Framework • Periodically report back to City Council on progress Questions?