Strategic Framework Update and Action Plan Presentation

Strategic Framework 
2023-2025
Update & Action 
Plan
C I T Y  C O U N C I L  W O R K  S E S S I O N :  5 / 2 2 / 2 0 2 3

AGENDA
CITY COUNCIL STUDY SESSION
2021-2023 Strategic Framework 
Closeout
2023-2025 Strategic Framework ELT 
Action Items
Next Steps

2021-2023 City Council 
Strategic Framework 
Results

Projects completed between 2021-2023 (Field 
of Honor, RAD Development Agreement, etc.)
Completed
Programs or services that will occur each 
fiscal year. (Envision, Golden Neighbors, etc.)
Ongoing
2021-2023 Strategic Plan Progress
STATUS OF CURRENT EXECUTIVE LEADERSHIP TEAM ACTION ITEMS
Projects started between 2021-2023 that have 
not been completed. (Southeast Arterial Road 
Improvements, Frye Road protected bike 
lane, etc.)
Started
100% of Action Items Addressed
Graph represents the breakdown of the current 
status of the Action Items.

Airpark Area Plan
Airport Business Strategic Plan
Inside the Fence Airport Development
Downtown Area Plan Update
Project Cornucopia - Development Code 
Updates
City Partnerships with ASU & UofA
Internship Program with Chandler Gilbert 
Community College
Parks Strategic Master Plan
Economic Vitality Highlights

New Car Charging Stations for City Fleet
26 Hybrids & 8 Electric Vehicles
City Facility Energy Audits
Solar RFP Contractor Selected
47% of Street Lights Replaced with LED
Energy Efficiency Requirements Included in 
Building Code Re-Adoption
Process Automation Updates
City Brand Standards Update
Phase 1A of Upgrade to City's Fiber 
Infrastructure
Innovation & Technology Highlights

Over 28,000 Chandler Flex Rides Since July 2022
Over 6,000 First Mile Last Mile Rides Per Year
29 Planned Bicycle Detection Camera Installations
Chandler Airpark Flex Transit Study
Frye Road Protected Bike Lane Design
Canal & Trail Improvements
Prop 400 Extension Efforts
West Chandler Bike Lane Improvements
Southeast Chandler Arterial Road Improvements
Mobility Highlights

Over 1,800 Residents Participated in Four 
Envision Galveston Events
Over 1,300 Volunteers & Over 50 Projects at For 
Our City Day
Nearly 300 Seniors Participated in 10 Golden 
Neighbors Events
DEI Strategic Plan
RAD Development Agreements
Building Blocks Data System
Utility Water Pipe Replacement in Westwood 
Manor, Chieftain Village & Kingston 
Neighborhoods
Neighborhoods Highlights

Behavioral Health Unit & Solari Partnership
Chandler Connect - Navigator Program
ChangeUp Panhandling Program
GIS Encampment Mapping
Support Court, Mental Health Court, & Veterans Court
Fire Station 2 Reconstruction
Parks and Monuments
Televeda Virtual Recreation Platform
Intel Partnership for 230kV Power Line Relocation
Reclaim Water Interconnect Facility & NAUSP Sale to 
Avondale
$8M Reimbursement for Loop 101/202 Repair
Quality of Life Highlights

Voter Education for Bond & Home Rule Elections
Space Utilization Study Completed
COVID Relief Funds Used to Generate Ongoing 
Savings
Compensation & Classification Study Completed
Improved Remote Work Capabilities
Hiring Process Improvements
PSPRS Pay Down
Good Governance Highlights

Performance 
Dashboards
The Performance Management portal 
was released in November 2022 . The 
goal  was to better track and display our 
progress on the City Council's Strategic 
Framework, with updates to data and 
information monthly. The portal can be 
found at chandleraz.gov/performance.

2023-2025 Strategic 
Framework ELT Action 
Items

2023-2025 City Council Focus Areas
Ensure community safety 
with continued investment in 
people, systems, and 
technology
Community Safety
Ability to connect people 
through local, regional, & 
virtual networks
Connectivity
Creative policies and 
marketing  efforts that 
ensure Chandler remains a 
world-class community
Economic Vitality
Ensure that all 
neighborhoods remain safe 
and vibrant
Neighborhoods
High quality developments, 
parks, & amenities shape the 
character of our 
neighborhoods
Quality of Life
Pursuit of sustainable and 
technological infrastructure 
advance our ability to meet 
our unique needs
Sustainability & 
Technology

Community Safety Action Items
Evaluate the performance of current E911 pilot programs that divert calls to behavioral health providers and 
recommend modifications or enhancements, as appropriate.
Expand programs that connect police and fire to Chandler schools to enhance safety and community trust. 
Develop a fiscally sustainable plan for supporting housing stability and homelessness services in a post-federal 
funding environment. 
Continue efforts to aggressively market public safety career opportunities (sworn and civilian) and attract talent to 
fill vacancies, employing multiple tactics and highlighting Chandler’s unique community support for its first 
responders.
Develop a fiscally sustainable plan for supporting public safety wellness initiatives, including firefighter cancer 
screening, police officer cardiometabolic screenings, and mental health programs. 
Complete reconstruction of Fire Station 2 and feasibility assessments for new police and fire facilities, exploring 
opportunities for partnership and innovative service delivery models. 
Plan for and invest in technology platforms that enhance the City’s responsiveness to the evolving nature of crime 
and address resident expectations for interacting with the criminal justice system.
Implement planned municipal facilities security enhancement projects and develop additional recommendations 
to protect employees and residents.
Create a cybersecurity roadmap that outlines necessary future investments and opportunities to strengthen the 
City’s security posture.

COMMUNITY SAFETY
RECOMMENDED PERFORMANCE METRICS
Police and Fire Response Times
Police and Fire Calls Per Year
Part 1 Crimes Per 1,000 Residents
Part 2 Crimes Per 1,000 Residents
# of Sworn Police Officers and Firefighters
# of Fire Inspections Performed
Homeless Transitioned to Stable Housing
Support Court Volume/Successful Outcomes

Complete the next phase of planned municipal fiber network investments for resiliency and redundancy of City 
systems.
Assess the current state of Chandler’s level of service from broadband providers, identifying gaps and 
recommending strategies for improved coverage.
Continue support of Proposition 400 Extension and the Regional Transportation Plan while identifying how 
Chandler will continue to serve as a regional leader under potential outcomes.
Develop a fiscally sustainable plan for supporting existing micro-transit services in a post-federal funding 
environment while exploring new pilot programs and opportunities for improved integration with other forms of 
transit and active transportation.
Complete Frye Road Protected Bike Lanes and other planned bicycle and pedestrian projects and studies to 
augment mobility options while maintaining existing forms of transportation.
Accelerate pavement maintenance efforts to preserve Chandler’s reputation for clean, safe, and well-managed 
streets.
Connectivity Action Items

CONNECTIVITY
RECOMMENDED PERFORMANCE METRICS
Shared Mobility Usage
Chandler Flex Transit Boardings
First Mile Last Mile Rideshare Usage
Chandler Bus Service Miles & Ridership
Miles of Separated Bike Paths
Miles of On-Street Bike Lanes
Miles of Streets Maintained
Pavement Quality Index

Economic Vitality Action Items
Initiate updates to the City’s General Plan, Downtown Area Plan and policies governing adaptive reuse and infill 
development.
Produce a strategic business plan for Chandler Municipal Airport and initiate assessment of the community impact 
of potential future runway expansions.
Recommend code changes that position Chandler for an infill and redevelopment environment while promoting 
innovative design and encouraging reinvestment in aging areas of the community.
Create intentional, periodic avenues to receive feedback from the development and business communities on ways 
to improve processes and enhance service delivery.
Initiate a workforce development pilot program that connects Chandler’s growing employers with educational 
partners, talent, and resources.
Launch the Chandler Endeavor entrepreneurship program at the ASU Chandler Innovation Center in partnership 
with Arizona State University and the Chandler Chamber of Commerce.
Offer co-sponsored or co-branded business educational programs and classes in partnership with local and 
regional organizations.
Engage with Chandler’s higher education institutions to expand programming and community involvement.
Perform clear, concise and consistent marketing of all initiatives to position Chandler as the premier place to invest 
among target industries.

Economic Vitality
RECOMMENDED PERFORMANCE METRICS
Median Household Income
Unemployment Rate
Retail, Office, Industrial Vacancy Rates
Private Capital Investment
Job Creation
Permits Issued, Valuations & Turnaround 
Time
Airport Operations Totals
Total Corporate Jet Traffic Operations

Neighborhoods Action Items
Complete Historic Preservation program updates and encourage the inclusion of additional neighborhoods, 
landmarks, and community assets.
Continue executing the City’s affordable housing strategy, including commencing construction of Chandler’s first 
Rental Assistance Demonstration (RAD) project and planning for subsequent repositioning of public housing 
assets. 
Complete planned infrastructure and amenity upgrades in the Galveston Neighborhood while continuing to solicit 
stakeholder input and partner with area organizations and leaders. 
Complete planning efforts for the Southside Village Neighborhood with stakeholder input, including infrastructure 
upgrades, park enhancements, and reimagination of the Salvation Army/Winn School campus. 
Use the Envision program, public art, and volunteer events to engage traditional neighborhood residents in 
community pride and revitalization efforts.
Conduct a new Community Needs Assessment and update the Human Services General Fund grants process with 
input from the Housing and Human Services Commission, nonprofit organizations, and other stakeholders.
Offer tools and explore policy changes that connect neighbors, support neighborhood viability and emphasize 
property standards in partnership with residents and community organizations.
Explore code changes that facilitate infill housing options with quality amenities while maintaining neighborhood 
character.

Neighborhoods
RECOMMENDED PERFORMANCE METRICS
Envision Events & Attendance
For Our City Projects
Affordable Housing Units
Homeless Transitioned to Stable Housing
Code Enforcement Cases
Average Days to Resolve Cases
Code Enforcement Cases Proactively 
Initiated & Resolved
Initial Inspections Completed Within 
Two Business Days

Quality of Life Action Items
Begin implementation of the Diversity, Equity and Inclusion Strategic Plan, including the creation of metrics to 
track progress on both internal and external goals.
Complete the diamond sports complex, multigenerational center expansion, and pickleball court projects at 
Tumbleweed Park. 
Initiate a pilot program for neighborhood-scale recreation using existing public and private facilities and partner 
organizations.
Commence the first phase of improvements and programming enhancements at Tumbleweed Ranch as a 
recreational and interpretive history amenity. 
Continue the holistic approach to reinvestment in aging parks and athletic fields in support of the Parks Strategic 
Master Plan.
Develop additional opportunities for Chandler residents and City employees to engage in volunteerism year-round. 
Retool special events policies, streamlining the application process for private entities while moving to a 
partnership (rather than management) model for City involvement.
Expand visual and performing arts offerings throughout the community through partnerships with private, 
nonprofit, and educational organizations.

Quality of Life
RECOMMENDED PERFORMANCE METRICS
Acres of Parks & Trails
Field Playability Condition Assessment
Special Event Attendance
Art Exhibits Implemented in Community
Library Visits
Recreation Center Attendance
DEI Events
Residents & Students Reached Through 
DEI Events

Evaluate and recommend updates to the City’s Water Allocation Policy to reflect development trends and water conservation 
goals.
Continue executing the City’s water conservation strategy, including implementing new incentive programs and public 
outreach campaigns. 
Continue construction of the Reclaimed Water Interconnect Facility and transfer of physical resources to Chandler to increase 
local recharge.
Complete the City’s fleet electric vehicle charging study and define the municipal role for placement of charging stations in the 
community.
Continue the replacement of aging City vehicles with electric and hybrid alternatives that generate return on investment.
Implement utility billing and metering technology upgrades to enhance the customer experience and offer new decision-
making tools.
Initiate the replacement process for the enterprise resource planning software used to manage the City’s financial and human 
resources operations.
Evaluate and recommend options to reduce energy consumption and generate energy from alternative sources at municipal 
facilities, demonstrating the return on investment and sustainability of new technologies.
Complete the tree asset inventory and urban forestry management plan to promote proper care, replacement, and water 
conservation. 
Initiate an update of the City’s sustainable building program guidelines in conjunction with industry partners. 
Identify and plan for significant changes in the City’s workforce, including staffing, technology, workspace, compensation and 
benefits, and talent attraction and retention. 
Sustainability & Technology Action Items

Sustainability & Technology
RECOMMENDED PERFORMANCE METRICS
Water Recharge Volume
Total Water Usage
Tree Inventory
Electric Vehicles in City Fleet
Hybrid Vehicles in City Fleet
Public Car Charging Stations
Energy Used Offset by Renewable Energy

TASKFORCES
Focus Area Taskforces 
formed to advance 
progress of Strategic 
Framework
DASHBOARDS
Dashboards will be 
updated with refined 
metrics & defined targets 
where appropriate
COUNCIL UPDATES
Continued updates to 
City Council and 
subcommittees on the 
progress of the 
Strategic Framework
NEXT STEPS

QUESTIONS