Neighborhood Preservation and Code Enforcement Presentation

Neighborhood Preservation and 
Code Enforcement
Guy Jaques
Neighborhood 
Preservation 
Senior Manager 
Erica Barba
Management 
Analyst, Senior
1
Phillip Hubbard
Neighborhood 
Services Program 
Manager
August 17, 2023, City Council Work Session

Agenda
• Department and Neighborhood Preservation Overview
• Mission
• Past Practices
• Continuous Improvement / Recent Innovative Process Changes
• Recent Administrative Procedure and Code Changes
• Positive Trends
• Education Efforts
• Forthcoming Changes
• Building Blocks
2

City Council Strategic  
Framework Focus:
To sustain an exceptional quality of life for 
Chandler residents, preservation and enhancement 
of neighborhoods is paramount. 
Unique and vibrant communities with:
• A holistic neighborhood improvement approach that 
connects City departments, non-profits, businesses, 
faith agencies and residents.
• Partnerships with community leaders, homeowner 
associations and residents to promote reinvestment in 
the viability of neighborhoods.
3

Senior 
Management 
Analyst
Senior 
Administrative 
Assistant
Neighborhood 
Services Program 
Manager
Code Enforcement 
Supervisor 
Code Enforcement 
Officer Lead
Residential Code 
Enforcement 
Officers (6)
Neighborhood 
Preservation Senior 
Manager
Neighborhood 
Resources 
Director
Assistant City 
Manager
Neighborhood Resources 
Neighborhood 
Preservation
Commercial Code 
Enforcement 
Officers (2)
CDBG Code 
Enforcement 
Officer
Alley Maintenance 
Technician
Graffiti Technician
Neighborhood 
Preservation 
Program Manager
Neighborhood 
Preservation Analyst
4
Commercial / 
Residential Code 
Enforcement Officer 
(1)

Neighborhood Preservation 
Division Overview
Code Enforcement 
• Residential
• Commercial 
• Graffiti Elimination Team
• CDBG Code Inspector
• Alley Maintenance Program
Neighborhood Programs
• Tools on the Go
• Let’s Pull Together
• Golden Neighbors
Education
• HOA Academy
• Good Neighbor 101
5

Code Enforcement Mission
To improve the quality of life in the City of Chandler 
and promote the public health, safety and welfare of 
the community by protecting neighborhoods and 
property values from blight, decline, and 
deterioration. 
• Innovation
• Education
• Collaboration
• Programs
6

Pre-2021 Code 
Enforcement Practices 
and Capabilities
• Hand-written notices
• Outdated property maintenance code
• No standardized operating procedures
• Field inspections
• Civil citations
• Abatements
• Inefficient case management system 
•
Accela – Not originally designed for Code 
Enforcement when it was first acquired in 2009
•
Versatility and connectivity problems in the field
• Limited abilities to serve civil citations
7

Improved Reporting
• Highly efficient, web-based case management 
system
• Designed specifically for Code Enforcement 
activities
• Customizable violation notices are more
descriptive and include photos of violations
• Read-only access for other department staff 
to provide better customer service
• Improved data reporting for effective use of 
staff and resources
• iPad Accessibility and new mobile printers in 
the field began in 2021
8

Previous Inspector Area Assignments
Inspector territories not determined through data collection
9

Data Driven Decisions
Citizen-initiated cases per grid square FY 22/23
10

Current Inspector Area Assignments
Inspector territories adjusted to improve response time and overall efficiency
11

Successful acquisition of new downtown/business district inspector
12
Approved Decision Package

Enhanced Automation
Automated notices with mobile printing capabilities
13

• Implemented individual and team performance goals
• Initial response within 2 days
• 50%+ Proactive inspections
• Case cycle time < 30 days
• Minimum case average – 50 cases (newly implemented)
Performance Goals and Measurement
14

Statistics
Residential 
FY2022-2023
4,479 Total Cases
11,077 Total Inspections
92% Response Time Citizen Initiated Cases
24 Days Average Case Cycle Time
4,543 Total Closed Cases
Commercial 
FY2022-2023
960 Total Cases
2,420 Total Inspections
93% Response Time Citizen Initiated Cases
30 Days Average Case Cycle Time
924 Total Closed Cases
Abatements
February 2021 to June 2021 = 1
FY 2021-2022 = 17
FY2022-2023 = 33

16
Performance Trends

Case Outcomes – FY22/23

Code Changes:
•
30-17(A)
Work performed without a permit 
•
30-17(J)
Premise identification 
•
30-19(G)
Vehicle parking on unimproved surfaces 
•
30-20(C)
Stagnant water
•
30-20(I)
Prohibits illegal dumping or accumulations of animal waste -
Bi-weekly minimum removal 
•
Designates Neighborhood Resources Department as administrator 
Administrative Procedure Changes:
•
Neighborhood Preservation Senior Manager responsible for Code interpretation and 
implementation
•
Eliminated administrative hearings for abatements and streamlined process
o 62 days start to finish (Previously 100+ days)
•
Established procedures for serving citations 
o Hand delivery (3 attempts)
o Mail regular & certified 
o If unsuccessful, posted on the property
•
Escalating penalty scale, $250 first violation, $500 second violation, $750 third violation 
within 24 – month period 
2021 Procedure and Code Changes
18

Education
Updated Chapter 30
•
Effective January 2021
Coordinated Education Outreach
•
Good Neighbor 101 (4 per year)
•
G.A.I.N. Event
•
Safety Fair
•
Envision Events (6 in FY 22/23)
•
Sun Groves Annual Spring Fling
•
Social Media Posts
19

Collaboration
20

Forthcoming Changes
Technology: 
•
Building Blocks – Advanced map-based data collection software
•
Enhanced analytic data collection
•
Acquire new 5G Ipads and compatible vehicle printers to improve efficiency and 
productivity
•
Yodeck – Cloud-based digital signage platform for the purpose of displaying 
pertinent code case information on a monitor for internal staff
Staffing:
•
Downtown/business district Code Enforcement Inspector (residential and 
commercial)
Enforcement:
•
Short Term Rental ordinance effective August 1, 2023
Property Maintenance Code Amendments:
•
Lighting
•
Vehicles obstructing the right-of-way
21

22
Vehicle Obstructing Right-of-Way

Building Blocks
Advanced Mapping and 
Analytics Based 
Application that connects 
data held in different 
systems and formats 
across City Departments, 
State and Federal 
Agencies.
Chandler
100,835 properties
23

Summary of Benefits
Chandler
100,835 properties
24
•
Allows for multifaceted 
approach to address 
needs from the physical, 
safety, and community 
perspectives
•
Identify distribution of 
resources and City 
services
•
Identify areas with 
greatest need
•
Predictive capabilities

Data Sources
•
Maricopa County Assessor
•
United States Postal Service
•
Geographic Information System (GIS)
•
2020 Decennial Census Block Data
•
American Community Survey
•
US Census Bureau
•
Comprehensive Housing Affordability Strategy 
(CHAS)
•
Lexis Nexis (Police Calls for Service)
•
City of Chandler
•
Lucity
•
Accela
•
GoGov
•
Parks and Recreation Data
•
Active Board and Commission Membership
Future Sources
•
Fire Calls for Service
•
Terros Health Data
•
Court Data
•
Utilities
Targeted Analysis
•
Code Enforcement
•
Violations
•
Graffiti
•
Case Counts
•
Illegal Dumping
•
Neighborhoods
•
HOAs
•
Registered Communities
•
Aging Neighborhoods
•
Programs
•
For Our City eligibility
•
Golden Neighbors
•
Equity
•
Envision
•
Homelessness Management 
•
Encampment Reporting
•
Property
•
Rental
•
Evictions
•
Building Permits
25

Filters and Overlays
26

Suspected Rentals
27

Envision Report
Neighborhoods
• Amberwood South
• Galveston
• South Historic Chandler
28

Scoring
Weighted numbering 
system to leverage data 
across departments to 
identify overall distribution 
of City resources.
*Not exhaustive
29

Library and Recreation Visits
30

Citywide Outreach 
Pilot Program
Decision Package for Multi-
departmental Pilot focusing on two 
neighborhoods/area and serves as a 
pre-cursor to the Envision Program
Pilot Components
•
Outreach
•
Mini-events
•
Weekly Recreation Activities
•
Open Gym
•
City Resources
31

INSERT PHOTO #1 
VIOLATION
Pueblo Viejo Satellite View
Pueblo Viejo Neighborhood
Pueblo Viejo Neighborhood
Pueblo Viejo Neighborhood
32

INSERT PHOTO #1 
VIOLATION
Pueblo Viejo Neighborhood Scoring
Pueblo Viejo Neighborhood
Pueblo Viejo Neighborhood
Pueblo Viejo Neighborhood
33

Pueblo Middle School - West Chandler
Chandler Blvd
34

Pueblo Middle School - West Chandler
Scoring
Pueblo Middle School
35

Next Steps
• Neighborhood Outreach:
• Additional community needs assessments in Pueblo Viejo; Glenview Estates, and Twelve 
Oaks Neighborhoods
• Partnerships with San Marcos Elementary (Pueblo Viejo) and Pueblo Middle School 
(Glenview Estates and Twelve Oaks)
• Mobile jazz festival beginning in early 2024
36
• Downtown Area Code Enforcement:
• Implement the downtown/business district code enforcement program with new 
Commercial/Residential Code Inspector
• Code Changes/Additions to Property Maintenance Ordinance: 
• Add proposed lighting code – “No person shall cause, allow, or permit any exterior 
lighting rays to be directed off the property upon which the lighting is located on any 
abutting or adjacent public or private property”
• Amend code dealing with right-of-way obstructions to include “vehicles obstructing 
sidewalks”