Water Efficient Technology Rebate Policy

City of Chandler Water Conservation 
 
Water Efficient Technology Rebate Program 
(Policy) 
Authorized by Resolution No. 5723 9/21/2023 
ABOUT THE PROGRAM 
Rebates of up to $10,000 are available to Chandler Multi-Family, Homeowners’ Associations (HOA), and 
Commercial water utility customers that install qualifying technologies that improve water efficiency. 
The rebate amount is limited to 50% of the cost up to $10,000 (excluding taxes and installation). These 
devices must provide high-resolution data and real-time alerts that improve water management, 
reduce water loss, and increase overall water savings. 
 
WHO IS ELIGIBLE 
Chandler Multi-Family, HOAs, and Commercial water utility customers. Applicant must be the property 
owner or the party legally responsible for paying the water bill.  
 
QUALIFYING TECHNOLOGY 
1. Remote read cooling tower controllers. These should integrate with software that show proof of 
real-time usage alert capabilities to appropriate caretaker(s). 
2. Water usage and leak monitoring and associated technology. May include hardware or software 
for a water usage and/or leak monitoring service but will not include ongoing monitoring subscription 
fees or software costs. 
3. Submeters and associated technology. The size and number of qualifying submeters will be based 
on the scope of the project (e.g. number of residential units on the property or number of specialized 
water-using equipment such as cooling towers). 
a. Submetering projects must have a centralized monitoring component with real-time reads and 
usage alert capabilities. Systems that rely on occasional or non-automated monitoring are not 
eligible (e.g. manual reads). 
b. Permanent (in-line) submeters must meet or exceed American Water Works Association and 
National Sanitation Foundation/American National Standards Institute (NSF/ANSI 61) 
standards. 
c. 
Chandler recommends customers interested in submeters to interview submetering 
companies and/or find an appropriate software to read and manage the submetering network. 
Chandler does not have a recommended provider list. 
4. Irrigation control system with controller, master valve, and flow sensor. Controller must have 
automated leak shut-off capabilities, flow monitoring, alerts, and associated technology. 
5. Unlisted/other water management and efficiency technology may qualify if it incorporates the 
following elements: 
a. Must be a piece of technology or part of a technological system that is designed to track or 
monitor water use for a specific piece of equipment or unit that is part of a commercial facility. 
b. Must incorporate a platform to view water consumption and usage alerts or the ability to tie 
into an existing building management or similar system as appropriate. 
 
REQUIREMENTS 
• 
Water Efficient Technology applicants are eligible to receive no more than two rebates in a single 
calendar year. 
• 
Purchase and installation must occur within a year of the “Water Efficient Technology Notice to 
Proceed Application” submittal. Technology purchases made prior to October 1, 2023, are ineligible. 
• 
Rebate applications must be completed and submitted by the property owner or a legally responsible 
party. A designated representative may apply for the rebate with written permission from the 
property owner or HOA Board President. 
• 
Complete and submit the “Water Efficient Technology Application for Notice to Proceed” with the 
following required documents uploaded: completed and signed W-9; written statement of intent 
including expected water savings; scope of work; and project cost estimate/bid.  
• 
Once the application and required documents are received, Water Conservation staff will evaluate 
the project which may require onsite, phone, or virtual meetings depending on the scope of the 
project. The project must show reasonable water savings/efficiency benefits and is subject to 
Conservation’s approval. 
• 
Once the project evaluation is complete, Conservation will email the Notice to Proceed, and the 
project can begin.

• 
Once the project is complete, submit the “Water Efficient Technology Rebate Application” with the 
following required documents uploaded: two photos of the installation; itemized receipt of 
purchase, and proof of payment (canceled check or credit card statement). 
• 
Conservation may schedule a final inspection of the installed device(s) and/or building management 
system setup, device dashboards, or monitoring process(es) to confirm the device(s) is active. 
• 
Applicants agree to participate in Chandler’s Large Landscape Water Efficiency Program if applicable. 
 
Contact the Water Conservation Office at conserve@chandleraz.gov or 480-782-3820 for assistance. 
Rebate applications and information available at www.chandleraz.gov/rebates. 
The number of rebates awarded each year will depend on availability of funds. Rebates are awarded in 
the order completed applications are received, on a first come, first served basis. 
 
Note: IRS regulations require a single customer receiving rebates totaling $600 or more within a calendar 
year, to submit a completed W-9 form to receive rebate payments. Applications missing the required W-9 
forms will not be processed. 1099 forms will be mailed to affected customers after December 31st each year. 
Please contact a qualified tax professional for additional information.