2023 Community Needs Assessment

City of Chandler — Regular Meeting (2023-09-13)

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Community Needs Assessment
 
Leadership Group Kickoff
September 13, 2023

Meeting Agenda
• Welcome!
• Introductions
• Overview of the Needs Assessment Process
• Your Time Commitment
• Mini-focus group (time-permitting)
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Project Goals
• To improve the quality of life for 
residents living in the City of Chandler 
by identifying and describing key 
community resources, issues, 
challenges, and trends in the region 
• To enable the City of Chandler to meet 
assessment requirements for federal 
funding
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Social Determinants of Health
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SOURCE: Centers for Disease Control & Prevention (CDC)

Needs Assessment Research 
Methodology
• Strategic secondary data review
• Stakeholder interviews (Target = 15)
• Focus group discussions (Target = 4)
• Community survey 
• Needs prioritization process
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Strategic secondary data review
• Crescendo gathers data from a variety of validated 
data sources, such as:
• U.S. Census Bureau American Community Survey
• Centers for Disease Control and Prevention
• Behavioral Risk Factor Surveillance System / Youth Risk Behavior 
Survey
• County Health Rankings and Roadmaps
• …and many more
• The City of Chandler and partners may provide any 
service use data (internal data such as diagnosis 
codes or other programmatic data) for analysis as 
part of the CNA
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Stakeholder Interviews
• The City of Chandler identifies agency partners, 
community leaders, and others who are key 
sources of information on assets, needs, and 
challenges across the community
• Crescendo interviews up to 30 stakeholders by 
Zoom or phone using interview guide approved by 
the City of Chandler
• Interviews also serve to identify focus group 
opportunities and/or community survey promoters
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Focus group discussions
• The City of Chandler identifies populations of 
interest and community organizations that may be 
opportunities for four (4) on-site or virtual focus 
groups
• In contrast to interviews, focus groups provide 
groups of community members with the 
opportunity to identify topics and issues of interest 
and to build off of each other’s observations
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Community survey
• Crescendo drafts a survey with content and format 
tailored to gather perspectives from a broad 
sample of community members on emerging 
community needs and access to service issues
• The survey builds off of previous research activities 
and engages respondents across the community in 
high-level needs prioritization
• Depending on sample size, the survey can yield 
insights into differences across respondent groups 
based on sociodemographic characteristics
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Needs prioritization
• Crescendo drafts list of needs based on 
information gathered across research activities
• Leadership Group prioritizes needs
• Survey- Each Leadership Group member rates each 
need in terms of importance and provides comments 
on rationale
• Needs prioritization session (October) – Leadership 
Group meets to discuss average need scores and de-
identified comments in order to finalize list of 
prioritized needs
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Project Timeline
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Your Time Commitment 
• Thank you for participating in the Leadership Group!
• Time commitment (Now – end of October): 
• Leadership Group kickoff (1 hour)
• Community survey (10 minutes)
• Needs Prioritization Process (Brief survey and meeting)
• We appreciate your help with promoting 
participation in these research activities!
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Questions?
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Brief Discussion
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Local Perspective
What one thing should we have in mind as we 
conduct this assessment across the City of Chandler?
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Top Needs
From your perspective, what are the top challenges 
or struggles facing your community today?
How have they changed in recent years?
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Communities To Focus On
Are there particular populations that are more 
vulnerable and/or marginalized than others?
Are there specific geographic areas that are more 
adversely affected by community challenges than 
others?
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Your Interests
What would you like to hear about from members of 
the community?
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Contact
Kevin Koegel, Research Manager
kkoegel@crescendocg.com 
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