Transit Services Update

City of Chandler — Regular Meeting (2024-05-15)

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Chandler 
Transit 
Services 
Update

Local Bus Service
Ridership
• 590,000 annual boardings 
• 1,800 bus boardings each weekday 
• 77% of riders are employed, 16% are 
students and, 6% are retired*
• Over 50% of trips are to or from work 
or school 
Fast Facts
• One of the most affordable public 
transportation options for daily 
commuters and city residents
• Highest annual ridership 
2
*Figures from Valley Metro’s 2023 Origin and Destination Study

Express Bus Service
Ridership
• 14,000 annual boardings 
• 55 bus boardings each weekday 
• Most passengers are commuting to 
work or school (ASU DTPHX Campus) 
3
Fast Facts
• Chandler Park & Ride to Downtown 
Phoenix 28-mile direct trip
• Targets commuters
• Offers limited stops compared to 
Local Bus services

First Mile, Last Mile
Ridership
• 10,000 annual trips 
• 24,000 total completed trips 
• 420 total unique riders
Fast Facts
• Addresses the lack of public transit in 
South Chandler
• Inexpensive city cost per trip
• City pays other 50% trip cost
5

Paratransit
Ridership
• 26,000 annual trips 
• 145 unique riders per month 
• ADA Certification Reqired
Fast Facts
• Federally mandated within ¾ mile of 
all fixed-route bus service
• Serves people with disabilities
• Highest city cost per trip
6

RideChoice
Ridership
• 24,000 trips annually 
• 170 unique riders per month 
• Service is available to: 
- ADA Certified people with disabilities 
(78% of users) 
- Seniors age 65+ (22% of users)
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Fast Facts
• Available for ADA-certified people 
with disabilities and seniors age 65+
• Lower cost per trip than Paratransit

Chandler Flex
Ridership
• 36,000 annual trips 
• 22,000 total unique riders 
• 165 average daily riders 
• 43% of trips begin or end at school 
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• On-demand microtransit
• Second-highest annual ridership
Fast Facts

Questions?