4802 Agreement

City of Chandler — Study Session (2024-10-14)

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City Clerk Document No.  
 
 
 
 
 
City Council Meeting Date: October 17, 2024 
 
 
 
CITY OF CHANDLER SERVICES AGREEMENT 
EMPLOYEE BENEFITS CONSULTING SERVICES 
CITY OF CHANDLER AGREEMENT NO. 4802 
 
THIS AGREEMENT (Agreement) is made and entered into by and between the City of Chandler, an 
Arizona municipal corporation (City), and The Segal Company (Western States), Inc., an Arizona 
corporation, (Contractor), (City and Contractor may individually be referred to as Party and 
collectively referred to as Parties) and made  
 
 
 
 , 2024 (Effective Date). 
 
RECITALS 
 
A. City proposes to enter an agreement for employee benefits consulting services as more fully 
described in Exhibit A, which is attached to and made a part of this Agreement by this reference. 
 
B. Contractor is ready, willing, and able to provide the services described in Exhibit A for the 
compensation and fees set forth and as described in Exhibit B, which is attached to and made a part 
of this Agreement by this reference. 
 
C. City desires to contract with the Contractor to provide these services under the terms and 
conditions set forth in this Agreement. 
 
AGREEMENT 
 
NOW, THEREFORE, in consideration of the premises and the mutual promises contained in this 
Agreement, City and Contractor agree as follows: 
 
SECTION I: DEFINITIONS 
 
For purposes of this Agreement, the following definitions apply: 
Agreement means the legal agreement executed between the City and the Contractor  
City means the City of Chandler, Arizona 
Contractor means the individual, partnership, or corporation named in the Agreement 
Days means calendar days 
May, Should means something that is not mandatory but permissible 
Shall, Will, Must means a mandatory requirement 
 
SECTION II: CONTRACTOR’S SERVICES 
 
Contractor must perform the services described in Exhibit A to the City’s satisfaction within the 
terms and conditions of this Agreement and within the care and skill that a person who provides 
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similar services in Chandler, Arizona exercises under similar conditions. All work or services 
furnished by Contractor under this Agreement must be performed in a skilled and workmanlike 
manner.   Unless authorized by the City in writing, all fixtures, furnishings, and equipment furnished 
by Contractor as part of the work or services under this Agreement must be new, or the latest 
model, and of the most suitable grade and quality for the intended purpose of the work or service.  
 
SECTION III: PERIOD OF SERVICE 
 
Contractor must perform the services described in Exhibit A for the term of this Agreement.  
 
The term of the Agreement is one year, and begins on January 1, 2025, and ends on December 31, 
2025, unless sooner terminated in accordance with the provisions of this Agreement. The City and 
the Contractor may mutually agree to extend the Agreement for up to four additional terms of one 
year each, or portions thereof. The City reserves the right, at its sole discretion, to extend the 
Agreement for up to 60 days beyond the expiration of any extension term.   
 
SECTION lV: PAYMENT OF COMPENSATION AND FEES 
 
4.1 Unless amended in writing by the Parties, Contractor's compensation and fees as more fully 
described in Exhibit B for performance of the services approved and accepted by the City under this 
Agreement must not exceed $120,000. Contractor must submit requests for payment for services 
approved and accepted during the previous billing period and must include, as applicable, detailed 
invoices and receipts, a narrative description of the tasks accomplished during the billing period, a 
list of any deliverables submitted, and any subcontractor’s or supplier’s actual requests for payment 
plus similar narrative and listing of their work. Payment for those services negotiated as a lump sum 
will be made in accordance with the percentage of the work completed during the preceding billing 
period. Services negotiated as a not-to-exceed fee will be paid in accordance with the work 
completed on the service during the preceding month. All requests for payment must be submitted 
to the City for review and approval. The City will make payment for approved and accepted services 
within 30 days of the City’s receipt of the request for payment.  
 
4.2 Applicable Taxes. The Contractor will pay all applicable taxes. The City is subject to all applicable 
state and local transaction privilege taxes. To the extent any state and local transaction privilege 
taxes apply to sales made under the terms of this Agreement, it is the responsibility of the 
Contractor to collect and remit all applicable taxes to the proper taxing jurisdiction of authority. 
 
4.3 Tax Indemnification. The Contractor and all subcontractors will pay all Federal, state, and local 
taxes applicable to its operation and any persons employed by the Contractor. The Contractor will 
and require all subcontractors to hold the City harmless from any responsibility for taxes, damages, 
and interest, if applicable, contributions required under Federal, state, and local laws and 
regulations and any other costs including transaction privilege taxes, unemployment compensation 
insurance, Social Security, and Worker’s Compensation. 
  
4.4 All prices offered herein shall be firm against any increase for the initial term of the Agreement.  
Prior to commencement of subsequent renewal terms, the City may approve a fully documented 
request for a price adjustment. The City shall determine whether any requested price increases for 
extension terms is acceptable to the City. If the City approves the price increase, the price shall 
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remain firm for the renewal term for which it was requested. If a price increase is agreed upon by 
the Parties a written Agreement Amendment shall be approved and executed by the Parties. 
 
SECTION V: GENERAL CONDITIONS 
 
5.1 Records/Audit. Records of the Contractor's direct personnel payroll, reimbursable expenses 
pertaining to this Agreement and records of accounts between the City and Contractor must be 
kept on the basis of generally accepted accounting principles and must be made available to the 
City and its auditors for up to three years following the City’s final acceptance of the services under 
this Agreement. The City, its authorized representative, or any federal agency, reserves the right to 
audit Contractor's records to verify the accuracy and appropriateness of all cost and pricing data, 
including data used to negotiate this Agreement and any amendments. The City reserves the right 
to decrease the total amount of Agreement price or payments made under this Agreement or 
request reimbursement from the Contractor following final contract payment on this Agreement if, 
upon audit of the Contractor's records, the audit discloses the Contractor has provided false, 
misleading, or inaccurate cost and pricing data. The Contractor will include a similar provision in all 
of its contracts with subcontractors providing services under the Agreement Documents to ensure 
that the City, its authorized representative, or the appropriate federal agency, has access to the 
subcontractors’ records to verify the accuracy of all cost and pricing data. The City reserves the right 
to decrease Contract price or payments made on this Agreement or request reimbursement from 
the Contractor following final payment on this Agreement if the above provision is not included in 
subcontractor agreements, and one or more subcontractors refuse to allow the City to audit their 
records to verify the accuracy and appropriateness of all cost and pricing data. If, following an audit 
of this Agreement, the audit discloses the Contractor has provided false, misleading, or inaccurate 
cost and pricing data, and the cost discrepancies exceed 1% of the total Agreement billings, the 
Contractor will be liable for reimbursement of the reasonable, actual cost of the audit. 
 
5.2 Alteration in Character of Work. Whenever an alteration in the character of work results in a 
substantial change in this Agreement, thereby materially increasing or decreasing the scope of 
services, cost of performance, or Project schedule, the work will be performed as directed by the 
City. However, before any modified work is started, a written amendment must be approved and 
executed by the City and the Contractor. Such amendment must not be effective until approved by 
the City. Additions to, modifications, or deletions from this Agreement as provided herein may be 
made, and the compensation to be paid to the Contractor may accordingly be adjusted by mutual 
agreement of the Parties. It is distinctly understood and agreed that no claim for extra work done 
or materials furnished by the Contractor will be allowed by the City except as provided herein, nor 
must the Contractor do any work or furnish any materials not covered by this Agreement unless 
such work is first authorized in writing. Any such work or materials furnished by the Contractor 
without prior written authorization will be at Contractor's own risk, cost, and expense, and 
Contractor hereby agrees that without written authorization Contractor will make no claim for 
compensation for such work or materials furnished. 
 
5.3 Termination for Convenience. The City and the Contractor hereby agree to the full 
performance of the covenants contained herein, except that the City reserves the right, at its 
discretion and without cause, to terminate or abandon any service provided for in this 
Agreement, or abandon any portion of the Project for which services have been performed by 
the Contractor. In the event the City abandons or suspends the services, or any part of the 
services as provided in this Agreement, the City will notify the Contractor in writing and 
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immediately after receiving such notice, the Contractor must discontinue advancing the work 
specified under this Agreement. Upon such termination, abandonment, or suspension, the 
Contractor must deliver to the City all drawings, plans, specifications, special provisions, 
estimates and other work entirely or partially completed, together with all unused materials 
supplied by the City. The Contractor must appraise the work Contractor has completed and 
submit Contractor's appraisal to the City for evaluation. The City may inspect the Contractor's 
work to appraise the work completed. The Contractor will receive compensation in full for 
services performed to the date of such termination. The fee shall be paid in accordance with 
Section IV of this Agreement, and as mutually agreed upon by the Contractor and the City. If 
there is no mutual agreement on payment, the final determination will be made in accordance 
with the Disputes provision in this Agreement. However, in no event may the payment exceed 
the payment set forth in this Agreement nor as amended in accordance with Alteration in 
Character of Work. The City will make the final payment within 60 days after the Contractor has 
delivered the last of the partially completed items and the Parties agree on the final payment. 
If the City is found to have improperly terminated the Agreement for cause or default, the 
termination will be converted to a termination for convenience in accordance with the 
provisions of this Agreement. 
5.4 Termination for Cause. The City may terminate this Agreement for Cause upon the occurrence 
of any one or more of the following events: in the event that (a) the Contractor fails to perform 
pursuant to the terms of this Agreement, (b) the Contractor is adjudged a bankrupt or insolvent, (c) 
the Contractor makes a general assignment for the benefit of creditors, (d) a trustee or receiver is 
appointed for Contractor or for any of Contractor’s property (e) the Contractor files a petition to 
take advantage of any debtor's act, or to reorganize under the bankruptcy or similar laws, (f) the 
Contractor disregards laws, ordinances, rules, regulations or orders of any public body having 
jurisdiction, or (g) the Contractor fails to cure default within the time requested. Where Agreement 
has been so terminated by City, the termination will not affect any rights of City against Contractor 
then existing or which may thereafter accrue. 
 
5.5 Indemnification. The Contractor (lndemnitor) must indemnify, defend, save and hold 
harmless the City and its officers, officials, agents and employees (lndemnitee) from any and 
all claims, actions, liabilities, damages, losses or expenses (including court costs, attorneys' fees 
and costs of claim processing, investigation and litigation) (Claims) caused or alleged to be 
caused, in whole or in part, by the wrongful, negligent or willful acts, or errors or omissions of 
the Contractor or any of its owners, officers, directors, agents, employees, or subcontractors in 
connection with this Agreement. This indemnity includes any claim or amount arising out of or 
recovered under workers' compensation law or on account of the failure of the Contractor to 
conform to any federal, state or local law, statute, ordinance, rule, regulation or court decree. 
The Contractor must indemnify lndemnitee from and against any and all Claims, except those 
arising solely from lndemnitee's own negligent or willful acts or omissions. The Contractor is 
responsible for primary loss investigation, defense and judgment costs where this 
indemnification applies. In consideration of the award of this Agreement, the Contractor agrees 
to waive all rights of subrogation against lndemnitee for losses arising from or related to this 
Agreement. The obligations of the Contractor under this provision survive the termination or 
expiration of this Agreement. 
 
5.6 Insurance Requirements. Contractor must procure insurance under the terms and 
conditions and for the amounts of coverage set forth in Exhibit C against claims that may arise 
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from or relate to performance of the work under this Agreement by Contractor and its agents, 
representatives, employees, and subcontractors. Contractor and any subcontractors must 
maintain this insurance until all of their obligations have been discharged, including any 
warranty periods under this Agreement. These insurance requirements are minimum 
requirements for this Agreement and in no way limit the indemnity covenants contained in this 
Agreement. The City in no way warrants that the minimum limits stated in Exhibit C are 
sufficient to protect the Contractor from liabilities that might arise out of the performance of 
the work under this Agreement by the Contractor, the Contractor’s agents, representatives, 
employees, or subcontractors. Contractor is free to purchase such additional insurance as may 
be determined necessary. 
 
5.7 Cooperation and Further Documentation. The Contractor agrees to provide the City such 
other duly executed documents as may be reasonably requested by the City to implement the 
intent of this Agreement. 
 
5.8 Notices. Unless otherwise provided, notice under this Agreement must be in writing and 
will be deemed to have been duly given and received either (a) on the date of service if 
personally served on the party to whom notice is to be given, or (b) on the date notice is sent if 
by electronic mail, or (c) on the third day after the date of the postmark of deposit by first class 
United States mail, registered or certified, postage prepaid and properly addressed as follows: 
 
For the City 
For the Contractor 
Name: Christina Pryor                                                 Name: Richard Ward                                                
Title: Procurement and Supply Senior Manager     Title: Senior Vice President Western Region 
Director, Public Sector                                             
Address: 175 S. Arizona Avenue, 3rd Floor               Address: 1501 W. Fountainhead Pkwy, St. 370    
Chandler, AZ 85225                                                      Tempe, AZ 85282                                                      
Phone: 480-782-2403                                                   Phone: 818-956-6714                                               
Email: christina.pryor@chandleraz.gov                    Email: rward@segalco.com                                     
 
5.9 Successors and Assigns. City and Contractor each bind itself, its partners, successors, 
assigns, and legal representatives to the other party to this Agreement and to the partners, 
successors, assigns, and legal representatives of such other party in respect to all covenants of 
this Agreement. Neither the City nor the Contractor may assign, sublet, or transfer its interest 
in this Agreement without the written consent of the other party. In no event may any 
contractual relation be created between any third party and the City. 
 
5.10 Disputes. In any dispute arising out of an interpretation of this Agreement or the duties 
required not disposed of by agreement between the Contractor and the City, the final 
determination at the administrative level will be made by the City Purchasing and Materials 
Manager. 
 
5.11 Completeness and Accuracy of Contractor's Work. The Contractor must be responsible for 
the completeness and accuracy of Contractor's services, data, and other work prepared or 
compiled under Contractor's obligation under this Agreement and must correct, at Contractor's 
expense, all willful or negligent errors, omissions, or acts that may be discovered. The fact that 
the City has accepted or approved the Contractor's work will in no way relieve the Contractor 
of any of Contractor's responsibilities. 
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5.12 Withholding Payment. The City reserves the right to withhold funds from the Contractor's 
payments up to the amount equal to the claims the City may have against the Contractor until 
such time that a settlement on those claims has been reached. 
 
5.13 City's Right of Cancellation. The Parties acknowledge that this Agreement is subject to 
cancellation by the City under the provisions of Section 38-511, Arizona Revised Statutes 
(A.R.S.). 
 
5.14 Independent Contractor. For this Agreement the Contractor constitutes an independent 
contractor. Any provisions in this Agreement that may appear to give the City the right to direct 
the Contractor as to the details of accomplishing the work or to exercise a measure of control 
over the work means that the Contractor must follow the wishes of the City as to the results of 
the work only. These results must comply with all applicable laws and ordinances. 
 
5.15 Project Staffing. Prior to the start of any work under this Agreement, the Contractor must 
assign to the City the key personnel that will be involved in performing services prescribed in 
the Agreement. The City may acknowledge its acceptance of such personnel to perform 
services under this Agreement. At any time hereafter that the Contractor desires to change key 
personnel while performing under the Agreement, the Contractor must submit the 
qualifications of the new personnel to the City for prior approval. The Contractor will maintain 
an adequate and competent staff of qualified persons, as may be determined by the City, 
throughout the performance of this Agreement to ensure acceptable and timely completion of 
the Scope of Services. If the City objects, with reasonable cause, to any of the Contractor's staff, 
the Contractor must take prompt corrective action acceptable to the City and, if required, 
remove such personnel from the Project and replace with new personnel agreed to by the City. 
 
5.16 Subcontractors. Prior to beginning the work, the Contractor must furnish the City for 
approval the names of subcontractors to be used under this Agreement. Any subsequent 
changes are subject to the City’s written prior approval. 
 
5.17 Force Majeure. If either party is delayed or prevented from the performance of any act 
required under this Agreement by reason of acts of God or other cause beyond the control and 
without fault of the Party (financial inability excepted), performance of that act may be excused, 
but only for the period of the delay, if the Party provides written notice to the other Party within 
ten days of such act. The time for performance of the act may be extended for a period 
equivalent to the period of delay from the date written notice is received by the other Party. 
 
5.18 Compliance with Laws. Contractor understands, acknowledges, and agrees to comply with 
the Americans with Disabilities Act, the Immigration Reform and Control Act of 1986 and the 
Drug Free Workplace Act of 1989. All services performed by Contractor must also comply with 
all applicable City of Chandler codes, ordinances, and requirements. Contractor agrees to 
permit the City to verify Contractor’s compliance. 
 
5.19 No Israel Boycott. By entering into this Agreement, Contractor certifies that Contractor is 
not currently engaged in, and agrees for the duration of the Agreement, not to engage in a 
boycott of Israel as defined by state statute. 
 
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5.20 Legal Worker Requirements. A.R.S. § 41-4401 prohibits the City from awarding a contract 
to any contractor who fails, or whose subcontractors fail, to comply with A.R.S. § 23-214(A). 
Therefore, Contractor agrees Contractor and each subcontractor it uses warrants their 
compliance with all federal immigration laws and regulations that relate to their employees 
and their compliance with§ 23-214, subsection A. A breach of this warranty will be deemed a 
material breach of the Agreement and may be subject to penalties up to and including 
termination of the Agreement. City retains the legal right to inspect the papers of any 
Contractor’s or subcontractor’s employee who provides services under this Agreement to 
ensure that the Contractor and subcontractors comply with the warranty under this provision. 
 
5.21 Lawful Presence Requirement. A.R.S. §§ 1-501 and 1-502 prohibit the City from awarding 
a contract to any natural person who cannot establish that such person is lawfully present in 
the United States. To establish lawful presence, a person must produce qualifying identification 
and sign a City-provided affidavit affirming that the identification provided is genuine. This 
requirement will be imposed at the time of contract award. This requirement does not apply 
to business organizations such as corporations, partnerships, or limited liability companies. 
 
5.22 Forced Labor of Ethnic Uyghurs Prohibited. By entering into this Agreement, Contractor 
certifies and agrees Contractor does not currently use and will not use for the term of this 
Agreement: (i) the forced labor of ethnic Uyghurs in the People's Republic of China; or (ii) any 
goods or services produced by the forced labor of ethnic Uyghurs in the People's Republic of 
China; or (iii) any contractors, subcontractors or suppliers that use the forced labor or any 
goods or services produced by the forced labor of ethnic Uyghurs in the People's Republic of 
China. 
 
5.23 Covenant Against Contingent Fees. Contractor warrants that no person has been 
employed or retained to solicit or secure this Agreement upon an agreement or understanding 
for a commission, percentage, brokerage, or contingent fee, and that no member of the 
Chandler City Council, or any City employee has any interest, financially, or otherwise, in 
Contractor’s firm. For breach or violation of this warrant, the City may annul this Agreement 
without liability or, at its discretion, to deduct from the Agreement price or consideration, the 
full amount of such commission, percentage, brokerage, or contingent fee. 
 
5.24 Non-Waiver Provision. The failure of either Party to enforce any of the provisions of this 
Agreement or to require performance of the other Party of any of the provisions hereof must 
not be construed to be a waiver of such provisions, nor must it affect the validity of this 
Agreement or any part thereof, or the right of either Party to thereafter enforce each and every 
provision. 
 
5.25 Disclosure of Information Adverse to the City’s Interests. To evaluate and avoid potential 
conflicts of interest, the Contractor must provide written notice to the City, as set forth in this 
Section, of any work or services performed by the Contractor for third parties that may involve 
or be associated with any real property or personal property owned or leased by the City. Such 
notice must be given seven business days prior to commencement of the services by the 
Contractor for a third party, or seven business days prior to an adverse action as defined below. 
Written notice and disclosure must be sent to the City’s Purchasing and Materials Manager. An 
adverse action under this Agreement includes, but is not limited to: (a) using data as defined in 
the Agreement acquired in connection with this Agreement to assist a third party in pursuing 
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administrative or judicial action against the City; or (b) testifying or providing evidence on behalf 
of any person in connection with an administrative or judicial action against the City; or (c) using 
data to produce income for the Contractor or its employees independently of performing the 
services under this Agreement, without the prior written consent of the City. Contractor 
represents that except for those persons, entities, and projects identified to the City, the 
services performed by the Contractor under this Agreement are not expected to create an 
interest with any person, entity, or third party project that is or may be adverse to the City’s 
interests. Contractor's failure to provide a written notice and disclosure of the information as 
set forth in this Section constitute a material breach of this Agreement. 
 
5.26 Data Confidentiality and Data Security. As used in the Agreement, data means all 
information, whether written or verbal, including plans, photographs, studies, investigations, audits, 
analyses, samples, reports, calculations, internal memos, meeting minutes, data field notes, work 
product, proposals, correspondence and any other similar documents or information prepared by, 
obtained by, or transmitted to the Contractor or its subcontractors in the performance of this 
Agreement. The Parties agree that all data, regardless of form, including originals, images, and 
reproductions, prepared by, obtained by, or transmitted to the Contractor or its subcontractors in 
connection with the Contractor's or its subcontractor’s performance of this Agreement is 
confidential and proprietary information belonging to the City. Except as specifically provided in this 
Agreement, Contractor or its subcontractors must not divulge data to any third party without the 
City’s prior written consent. Contractor or its subcontractors must not use the data for any purposes 
except to perform the services required under this Agreement. These prohibitions do not apply to 
the following data provided to the Contractor or its subcontractors have first given the required 
notice to the City: (a) data which was known to the Contractor or its subcontractors prior to its 
performance under this Agreement unless such data was acquired in connection with work 
performed for the City; or (b) data which was acquired by the Contractor or its subcontractors in its 
performance under this Agreement and which was disclosed to the Contractor or its subcontractors 
by a third party, who to the best of the Contractor's or its subcontractors knowledge and belief, had 
the legal right to make such disclosure and the Contractor or its subcontractors are not otherwise 
required to hold such data in confidence; or (c) data which is required to be disclosed by virtue of 
law, regulation, or court order, to which the Contractor or its subcontractors are subject. In the event 
the Contractor or its subcontractors are required or requested to disclose data to a third party, or 
any other information to which the Contractor or its subcontractors became privy as a result of any 
other contract with the City, the Contractor must first notify the City as set forth in this Section of 
the request or demand for the data. The Contractor or its subcontractors must give the City 
sufficient facts so that the City can be given an opportunity to first give its consent or take such 
action that the City may deem appropriate to protect such data or other information from 
disclosure. Unless prohibited by law, within ten calendar days after completion or termination of 
services under this Agreement, the Contractor or its subcontractors must promptly deliver, as set 
forth in this Section, a copy of all data to the City. All data must continue to be subject to the 
confidentiality agreements of this Agreement. Contractor or its subcontractors assume all liability 
to maintain the confidentiality of the data in its possession and agrees to compensate the City if any 
of the provisions of this Section are violated by the Contractor, its employees, agents or 
subcontractors. Solely for the purposes of seeking injunctive relief, it is agreed that a breach of this 
Section must be deemed to cause irreparable harm that justifies injunctive relief in court. Contractor 
agrees that the requirements of this Section must be incorporated into all subcontracts entered 
into by Contractor. A violation of this Section may result in immediate termination of this Agreement 
without notice. 
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5.27 Personal Identifying Information-Data Security. Personal identifying information, financial 
account information, or restricted City information, whether electronic format or hard copy, 
must be secured and protected at all times by Contractor and any of its subcontractors. At a 
minimum, Contractor must encrypt or password-protect electronic files. This includes data 
saved to laptop computers, computerized devices, or removable storage devices. When 
personal identifying information, financial account information, or restricted City information, 
regardless of its format, is no longer necessary, the information must be redacted or destroyed 
through appropriate and secure methods that ensure the information cannot be viewed, 
accessed, or reconstructed. In the event that data collected or obtained by Contractor or its 
subcontractors in connection with this Agreement is believed to have been compromised, 
Contractor or its subcontractors must immediately notify the City contact. Contractor agrees 
to reimburse the City for any costs incurred by the City to investigate potential breaches of this 
data and, where applicable, the cost of notifying individuals who may be impacted by the 
breach. Contractor agrees that the requirements of this Section must be incorporated into all 
subcontracts entered into by Contractor. It is further agreed that a violation of this Section must 
be deemed to cause irreparable harm that justifies injunctive relief in court. A violation of this 
Section may result in immediate termination of this Agreement without notice. The obligations 
of Contractor or its subcontractors under this Section must survive the termination of this 
Agreement. 
 
5.28 Jurisdiction and Venue. This Agreement is made under, and must be construed in 
accordance with and governed by the laws of the State of Arizona without regard to the 
conflicts or choice of law provisions thereof. Any action to enforce any provision of this 
Agreement or to obtain any remedy with respect hereto must be brought in the courts located 
in Maricopa County, Arizona, and for this purpose, each Party hereby expressly and irrevocably 
consents to the jurisdiction and venue of such court. 
 
5.29 Survival. All warranties, representations, and indemnifications by the Contractor must 
survive the completion or termination of this Agreement. 
 
5.30 Modification. Except as expressly provided herein to the contrary, no supplement, 
modification, or amendment of any term of this Agreement will be deemed binding or effective 
unless in writing and signed by the Parties.  
 
5.31 Severability. If any provision of this Agreement or the application to any person or 
circumstance may be invalid, illegal or unenforceable to any extent, the remainder of this 
Agreement and the application will not be affected and will be enforceable to the fullest extent 
permitted by law. 
 
5.32 Integration. This Agreement contains the full agreement of the Parties. Any prior or 
contemporaneous written or oral agreement between the Parties regarding the subject matter 
is merged and superseded. 
 
5.33 Time is of the Essence. Time of each of the terms, covenants, and conditions of this 
Agreement is hereby expressly made of the essence. 
 
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5.34 Date of Performance. If the date of performance of any obligation or the last day of any 
time period provided for should fall on a Saturday, Sunday, or holiday for the City, the 
obligation will be due and owing, and the time period will expire, on the first day after which is 
not a Saturday, Sunday or legal City holiday. Except as may otherwise be set forth in this 
Agreement, any performance provided for herein will be timely made if completed no later 
than 5:00 p.m. (Chandler time) on the day of performance. 
 
5.35 Delivery.  All prices are F.O.B. Destination and include all delivery and unloading at the 
specified destinations.  The Contractor will retain title and control of all goods until they are 
delivered and accepted by the City.  All risk of transportation and all related charges will be the 
responsibility of the Contractor.  All claims for visible or concealed damage will be filed by the 
Contractor.  The City will notify the Contractor promptly of any damaged goods and will assist 
the Contractor in arranging for inspection. 
 
5.36 Third Party Beneficiary. Nothing under this Agreement will be construed to give any rights 
or benefits in the Agreement to anyone other than the City and the Contractor, and all duties 
and responsibilities undertaken pursuant to this Agreement will be for the sole and exclusive 
benefit of City and the Contractor and not for the benefit of any other party. 
 
5.37 Conflict in Language. All work performed must conform to all applicable City of Chandler 
codes, ordinances, and requirements as outlined in this Agreement. If there is a conflict in 
interpretation between provisions in this Agreement and those in the Exhibits, the provisions 
in this Agreement prevail. 
 
5.38 Document/Information Release. Documents and materials released to the Contractor, 
which are identified by the City as sensitive and confidential, are the City’s property. The 
document/material must be issued by and returned to the City upon completion of the services 
under this Agreement. Contractor’s secondary distribution, disclosure, copying, or duplication 
in any manner is prohibited without the City’s prior written approval. The document/material 
must be kept secure at all times. This directive applies to all City documents, whether in 
photographic, printed, or electronic data format.  
 
5.39 Exhibits. The following exhibits are made a part of this Agreement and are incorporated 
by reference: 
 
  
 
 
Exhibit A - Project Description/Scope of Services 
Exhibit B - Compensation and Fees 
Exhibit C - Insurance Requirements 
Exhibit D - Business Associate Agreement 
 
5.40 Special Conditions. As part of the services Contractor provides under this Agreement, 
Contractor agrees to comply with and fully perform the special terms and conditions set forth 
in Exhibit D, which is attached to and made a part of this Agreement. 
 
5.41 Cooperative Use of Agreement.  In addition to the City of Chandler and with approval of 
the Contractor, this Agreement may be extended for use by other municipalities, school 
districts and government agencies of the State.  Any such usage by other entities must be in 
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accordance with the ordinance, charter and/or procurement rules and regulations of the 
respective political entity. 
 
If required to provide services on a school district property at least five times during a month, 
the Contractor will submit a full set of fingerprints to the school of each person or employee 
who may provide such service.  The District will conduct a fingerprint check in accordance with 
A.R.S. 41-1750 and Public Law 92-544 of all Contractors, subcontractors or vendors and their 
employees for which fingerprints are submitted to the District. Additionally, the Contractor will 
comply with the governing body fingerprinting policies of each individual school district/public 
entity.  The Contractor, sub-contractors, vendors and their employees will not provide services 
on school district properties until authorized by the District. 
 
Orders placed by other agencies and payment thereof will be the sole responsibility of that 
agency.  The City will not be responsible for any disputes arising out of transactions made by 
other agencies who utilize this Agreement. 
 
5.42 Non-Discrimination and Anti-Harassment Laws. Contractor must comply with all 
applicable City, state, and federal non-discrimination and anti-harassment laws, rules, and 
regulations. 
 
5.43 Licenses and Permits. Beginning with the Effective Date and for the full term of this 
Agreement, Contractor must maintain all applicable City, state, and federal licenses and 
permits required to fully perform Contractor’s services under this Agreement. 
 
5.44 Warranties. Contractor must furnish a one-year warranty on all work and services 
performed under this Agreement. Contractor must furnish, or cause to be furnished, a two-
year warranty on all fixtures, furnishings, and equipment furnished by Contractor, 
subcontractors, or suppliers under this Agreement. Any defects in design, workmanship, or 
materials that do not comply with this Agreement must be corrected by Contractor (including, 
but not limited to, all parts and labor) at Contractor’s sole cost and expense. All written 
warranties and redlines for as-built conditions must be delivered to the City on or before the 
City’s final acceptance of Contractor’s services under this Agreement.  
 
5.45 Emergency Purchases.  City reserves the rights to purchase from other sources those 
items, which are required on an emergency basis and cannot be supplied immediately by the 
Contractor. 
 
5.46 Non-Exclusive Agreement. This agreement is for the sole convenience of the City of 
Chandler. The City reserves the right to obtain like goods or services from another source when 
necessary. 
 
5.47 Budget Approval Into Next Fiscal Year.  This Agreement will commence on the Effective Date 
and continue in full force and effect until it is terminated or expires in accordance with the 
provisions of this Agreement.  The Parties recognize that the continuation of this Agreement after 
the close of the City's fiscal year, which ends on June 30 of each year, is subject to the City Council's 
approval of a budget that includes an appropriation for this item as expenditure.  The City does not 
represent that this budget item will be actually adopted. This determination is solely made by the 
City Council at the time Council adopts the budget. 
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This Agreement shall be in full force and effect only when it has been approved and executed 
by the duly authorized City officials. 
 
 
FOR THE CITY 
FOR THE CONTRACTOR 
 
 
By: _________________________________________ 
 
 
By: _________________________________________ 
 
Its:                              Mayor 
 
Its: _________________________________________ 
 
 
 
 
APPROVED AS TO FORM: 
 
 
 
By: _________________________________________ 
 
 
City Attorney 
 
 
 
ATTEST: 
 
 
By: _________________________________________ 
 
City Clerk 
 
 
 
 
 
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EXHIBIT A  
SCOPE OF SERVICES 
 
Scope of Services 
 
The Contractor shall provide consulting services upon request. Services may include: 
  
1.  Assist in the development and management of Requests for Proposals for benefit plans. 
These services may include project planning to set goals; review and redline of City prepared 
draft of RFP, review RFP responses and provide summary information on each RFP; attend RFP 
committee meetings as resource for technical issues; vendor negotiations; contract terms and 
conditions review, assist with the development, negotiation and implementation of 
performance standards and guarantees. Assist with the implementation of new plans and 
vendors. May involve legal and actuarial review, including interpretation of technical payroll 
deduction issues associated with insurance deductions. The City acknowledges that the 
Contractor does not provide legal services or advice.   
 
2. Make recommendations and participate in renewal negotiations for benefit plans  
Make recommendations on matters such as, but not limited to, premium rates, benefit levels, 
performance standards and guarantees, contractual terms and conditions as they relate to 
the service benefit, quality assurance standards, utilization and performance reports, 
statistical and/or financial reports and plan specific data such as medical conditions, 
prescription drugs, high-cost procedures, in-patient data, etc. 
 
3. Assist the City with implementation for any plan changes  
 
The services may involve third party administrators and may involve actuarial and legal review. 
The City acknowledges that the Contractor does not provide legal services or advice. 
 
4. Review and make recommendations regarding existing and potential benefit plans and 
programs  
 
Services may also include modifications to existing plan design, implementation, 
administration, cost (rates), and quality, adequacy, competitiveness, cost effectiveness of 
employee benefit plans and programs. Advise on alternative delivery systems, financing 
alternatives, employee contributions, benefits and HR Administration Systems and other areas 
as appropriate. Provide financial and/or performance reviews of benefit plans. Evaluate cost 
and risk implication related to plan design changes. Review of benefits program to determine 
whether employer/employee premium structure is appropriately divided. Review of accrual 
rates for any City benefit plan. May involve actuarial and legal review. The City acknowledges 
that the Contractor does not provide legal services or advice. 
 
5. Assist the City in modifying and editing plan documents  
 
Including Certificates of Coverage, Plan booklets, Benefit Guides and Summaries of Benefits 
and Coverage (SBCs) as needed. 
 
6. Provide regular and timely communication of changes in law and regulation 
 
These services include proposed changes in federal and state statutes and regulation that may 
impact the City’s employee benefit plans and programs.  Recommend procedures and/or 
policies that the City should implement to comply with federal and state statutes and 
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regulations. May involve on-site training regarding legislative updates or best practice 
seminars. 
 
7. Provide day-to-day service support 
 
Provide services including plan interpretation, legal consultation and advice, problem 
resolution support, calls, meetings, and/or written reporting on any employee benefit 
insurance program. May include working with insurance companies and benefit providers to 
answer questions and resolve issues on the City’s behalf. 
 
8. Perform research and provide responses  
 
Provide services upon request to provide responses to questions posed by the City. May 
involve comparison surveys of other public employers’ benefit plans and programs, especially 
Arizona, to determine competitiveness.  
 
9. Assist in evaluating the City’s wellness initiatives  
 
Services include identifying areas needing to be addressed based on analysis of high claim 
costs and apparent risk factors.  
 
10. Provide communications consulting as needed  
Services may include the following:  
• 
Assist with annual and ongoing enrollment communications materials  
• 
Participate in open enrollment planning 
• 
Review and comment on internal communications 
• 
Provide technical and creative assistance with the on-going development and preparation 
of various employee/retiree communications about existing and new insurance offerings 
and wellness 
• 
Assist with special projects such as benefits summary, newsletters, etc. 
• 
Assist with the design of benefits web-site and provide content advice 
• 
Presentations to various employee and retiree groups and to Mayor and Council 
• 
Presentations to the City’s Health Care Trust Board at regularly scheduled meetings to 
include reporting on enrollment, claims and utilization   
 
12. Accept broker fees from voluntary insurance plan providers 
Maintain on account for City expenditures related to administration, communication and 
support for any and all benefit plans and account for the fees and expenditures on a monthly 
basis. 
 
Additional Requirements 
1. The Contractor shall comply with the provisions of A.R.S. 23-908 and the privacy rule provisions 
of the Health Insurance Portability and Accountability Act regarding the use and disclosure of 
medical information to the extent applicable by these laws or their successor sections. 
2. The Contractor shall have no interest in other projects or independent contracts that conflict 
with the interests of the City. The Consultant shall immediately notify the City of any 
relationship or project that represents an actual or perceived conflict of interest. 
3. The Contractor shall maintain effective relationships with appropriate industry commissions. 
4. The Contractor shall maintain effective relationships with appropriate industry providers, 
networks and carriers. 
5. The Contractor shall provide additional, closely related services upon request of the City.   
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EXHIBIT B  
COMPENSATION AND FEES 
 
The Contractor shall provide services per the Scope of Work upon request in accordance with 
the following fee schedule. 
 
 
Consulting Services: 
 
 
$325.00 per hour 
 
 
 
 
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EXHIBIT C  
INSURANCE 
INSURANCE  
 
General. 
 
A. 
At the same time as execution of this Agreement, the Contractor shall furnish the 
City a certificate of insurance on a standard insurance industry ACORD form.  The 
ACORD form must be issued by an insurance company authorized to transact 
business in the State of Arizona possessing a current A.M. Best, Inc. rating of A-7, or 
better and legally authorized to do business in the State of Arizona with policies and 
forms satisfactory to City.  Provided, however, the A.M. Best rating requirement 
shall not be deemed to apply to required Workers’ Compensation coverage.  
 
B. 
The Contractor and any of its subcontractors shall procure and maintain, until all of 
their obligations have been discharged, including any warranty periods under this 
Agreement are satisfied, the insurances set forth below. 
 
C. 
The insurance requirements set forth below are minimum requirements for this 
Agreement and in no way limit the indemnity covenants contained in this 
Agreement. 
 
D. 
The City in no way warrants that the minimum insurance limits contained in this 
Agreement are sufficient to protect Contractor from liabilities that might arise out 
of the performance of the Agreement services under this Agreement by Contractor, 
its agents, representatives, employees, subcontractors, and the Contractor is free 
to purchase any additional insurance as may be determined necessary. 
 
E. 
Failure to demand evidence of full compliance with the insurance requirements in 
this Agreement or failure to identify any insurance deficiency will not relieve the 
Contractor from, nor will it be considered a waiver of its obligation to maintain the 
required insurance at all times during the performance of this Agreement. 
 
F. 
Use of Subcontractors:  If any work is subcontracted in any way, the Contractor shall 
execute a written contract with Subcontractor containing the same Indemnification 
Clause and Insurance Requirements as the City requires of the Contractor in this 
Agreement. The Contractor is responsible for executing the Agreement with the 
Subcontractor and obtaining Certificates of Insurance and verifying the insurance 
requirements. 
 
Minimum Scope and Limits of Insurance.  The Contractor shall provide coverage with limits of 
liability not less than those stated below. 
 
A. 
Commercial General Liability-Occurrence Form.  Contractor must maintain 
“occurrence” form Commercial General Liability insurance with a limit of not less 
than $2,000,000 for each occurrence, $4,000,000 aggregate.  Said insurance must 
also include coverage for products and completed operations, independent 
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contractors, personal injury and advertising injury. If any Excess insurance is utilized 
to fulfill the requirements of this paragraph, the Excess insurance must be “follow 
form” equal or broader in coverage scope than underlying insurance. 
 
B. 
Automobile Liability-Any Auto or Owned, Hired and Non-Owned Vehicles 
Vehicle Liability:  Contractor must maintain Business/Automobile Liability insurance 
with a limit of $1,000,000 each accident on Contractor owned, hired, and non-
owned vehicles assigned to or used in the performance of the Contractor’s work or 
services under this Agreement.  If any Excess or Umbrella insurance is utilized to 
fulfill the requirements of this paragraph, the Excess  or Umbrella insurance must 
be “follow form” equal or broader in coverage scope than underlying insurance. 
 
 
C. 
Workers Compensation and Employers Liability Insurance:  Contractor must maintain 
Workers Compensation insurance to cover obligations imposed by federal and state 
statutes having jurisdiction of Contractor employees engaged in the performance 
of work or services under this Agreement and must also maintain Employers’ 
Liability insurance of not less than $1,000,000 for each accident and $1,000,000 
disease for each employee. 
 
D. 
Professional Liability.  If the Agreement is the subject of any professional services or 
work performed by the Contractor, or if the Contractor engages in any professional 
services or work adjunct or residual to performing the work under this Agreement, 
the Contractor must maintain Professional Liability insurance covering errors and 
omissions arising out of the work or services performed by the Contractor, or 
anyone employed by the Contractor, or anyone whose acts, mistakes, errors and 
omissions the Contractor is legally liable, with a liability limit of $1,000,000 each 
claim and $2,000,000 all claims.  In the event the Professional Liability insurance 
policy is written on a “claims made” basis, coverage must extend for three years 
past completion and acceptance of the work or services, and the Contractor, or its 
selected Design Professional will submit Certificates of Insurance as evidence the 
required coverage is in effect.  The Design Professional must annually submit 
Certificates of Insurance citing that the applicable coverage is in force and contains 
the required provisions for a three year period. 
 
Additional Policy Provisions Required. 
 
A. Self-Insured Retentions or Deductibles.  Any self-insured retentions and deductibles must 
be declared and approved by the City.  If not approved, the City may require that the 
insurer reduce or eliminate any deductible or self-insured retentions with respect to 
the City, its officers, officials, agents, employees, and volunteers. 
 
1.  The Contractor’s insurance must contain broad form contractual liability 
coverage. 
 
2.  The Contractor's insurance coverage must be primary insurance with respect to 
the City, its officers, officials, agents, and employees.  Any insurance or self-
insurance maintained by the City, its officers, officials, agents, and employees 
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shall be in excess of the coverage provided by the Contractor and must not 
contribute to it. 
 
3.  The Contractor's insurance must apply separately to each insured against whom 
claim is made or suit is brought, except with respect to the limits of the insurer's 
liability. 
 
4.  Coverage provided by the Contractor must not be limited to the liability 
assumed under the indemnification provisions of this Agreement. 
 
5. The policies must contain a severability of interest clause and waiver of 
subrogation against the City, its officers, officials, agents, and employees, for 
losses arising from Work performed by the Contractor for the City. 
 
6.  The Contractor, its successors and or assigns, are required to maintain 
Commercial General Liability insurance as specified in this Agreement for a 
minimum period of three years following completion and acceptance of the 
Work.  The Contractor must submit a Certificate of Insurance evidencing 
Commercial General Liability insurance during this three year period containing 
all the Agreement insurance requirements, including naming the City of 
Chandler, its agents, representatives, officers, directors, officials and employees 
as Additional Insured as required. 
 
7. If a Certificate of Insurance is submitted as verification of coverage, the City will 
reasonably rely upon the Certificate of Insurance as evidence of coverage but 
this acceptance and reliance will not waive or alter in any way the insurance 
requirements or obligations of this Agreement.   
 
B.  
Insurance Cancellation During Term of Contract/Agreement.  
1. If any of the required policies expire during the life of this Contract/Agreement, 
the Contractor must forward renewal or replacement Certificates to the City 
within ten days after the renewal date containing all the required insurance 
provisions. 
2.  Each insurance policy required by the insurance provisions of this 
Contract/Agreement shall provide the required coverage and shall not be 
suspended, voided or canceled except after 30 days prior written notice has 
been given to the City, except when cancellation is for non-payment of premium, 
then ten days prior notice may be given.  Such notice shall be sent directly to 
Chandler Law-Risk Management Department, Post Office Box 4008, Mailstop 
628, Chandler, Arizona 85225. If any insurance company refuses to provide the 
required notice, the Contractor or its insurance broker shall notify the City of 
any cancellation, suspension, non-renewal of any insurance within seven days 
of receipt of insurers’ notification to that effect.  
 
A. 
City as Additional Insured.  The policies are to contain, or be endorsed to contain, 
the following provisions: 
 
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1. The Commercial General Liability and Automobile Liability policies are to 
contain, or be endorsed to contain, the following provisions:  The City, its 
officers, officials, agents, and employees are additional insureds with respect to 
liability arising out of activities performed by, or on behalf of, the Contractor 
including the City's general supervision of the Contractor; Products and 
Completed operations of the Contractor; and automobiles owned, leased, hired, 
or borrowed by the Contractor. 
 
2.  The City, its officers, officials, agents, and employees must be additional 
insureds to the full limits of liability purchased by the Contractor even if those 
limits of liability are in excess of those required by this Agreement. 
 
 
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EXHIBIT D  
BUSINESS ASSOCIATE AGREEMENT 
THIS BUSINESS ASSOCIATE AGREEMENT (“Agreement”) between The Segal Group, Inc., a 
Delaware corporation, with its principal place of business at 333 West 34th Street, New York, NY 
10001-2402, on behalf of itself and its operating subsidiaries and its affiliates1, (collectively, 
“Segal”), and City of Chandler, with its principal place of business at 175 South Arizona Avenue, 
Chandler, Arizona 85225, United States (“Client”) is made effective as of January 1, 2025 (the 
“Effective Date”). Segal and Client will also be referred to herein individually as a “Party” and jointly 
as the “Parties”. 
WHEREAS Client is a group health plan, or a plan sponsor of one or more group health plans, 
which group health plan(s) and constitutes a Covered Entity, as such term is defined in 45 CFR 
§160.103; 
WHEREAS Segal provides consulting services (“Services”) to Client in accordance with the 
underlying services agreement (the “Services Agreement”), which requires Segal to access, use, 
disclose and maintain Protected Health Information (“PHI”), as such term is defined in 45 CFR 
§160.103.  Accordingly, Segal is a Business Associate, as such term is defined in 45 CFR §160.103, 
of the Client when it conducts Services; and 
WHEREAS the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), as amended 
by the Health Information Technology for Economic and Clinical Health Act (“HITECH”) regulates 
the access, use, disclosure and maintenance of PHI.  Segal and Client desire to exchange and treat 
PHI in compliance with HIPAA and HITECH under the Privacy, Security and Breach Notification, and 
Enforcement Rules at 45 CFR Part 160 and Part 164 subparts A, C, D and E (the “HIPAA Rules”). 
NOW, THEREFORE, in consideration of the premises and the mutual promises contained herein, 
Client and Segal hereby agree as follows: 
1. 
Definitions. All capitalized terms used and not otherwise defined herein will have the 
same meaning as in the HIPAA Rules. 
2. 
Segal’s Use and Disclosure of PHI 
(a) 
Segal will not use or disclose PHI other than as permitted or required by this 
Agreement and agrees to use and disclose the minimum necessary PHI required.  
Segal will not use or disclose PHI in a manner that would violate the Privacy Rule if 
done by Client, except for the specific uses and disclosures set forth at subsections 
d, e and f below. 
(b) 
Segal may use or disclose PHI as necessary to provide the Services. 
(c) 
Segal may use or disclose PHI as Required by Law. 
 
1 
This agreement governs services provided by the following legal entities: The Segal Company (Eastern 
States), Inc. (EIN: 13-1835864), a New York corporation; The Segal Company (Southeast), Inc. (EIN: 13-
2619259), a Georgia corporation; The Segal Company (Midwest), Inc. (EIN: 13-1975125), an Illinois 
corporation: The Segal Company (Western States), Inc. (EIN: 94-1503999), a Maryland corporation and The 
Segal Company, Ltd. (EIN: 13-2776405), a Michigan corporation. 
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(d) 
Segal may use PHI for its proper management and administration or to carry out its 
legal responsibilities. 
(e) 
Segal may disclose PHI for its proper management and administration or to carry 
out its legal responsibilities, provided the disclosures are Required by Law, or Segal 
obtains reasonable written assurances from the person to whom the information 
is disclosed that the information will remain confidential and used or further 
disclosed only as Required by Law or for the purposes for which it was disclosed to 
the person, and the person notifies Segal of any instances of which it is aware in 
which the confidentiality of the information has been violated; 
(f) 
Segal may use and disclose PHI for purposes of Data Aggregation relating to the 
Health Care Operations of Client. 
(g) 
Segal may De-identify PHI in accordance with the requirements of 45 CFR 
§164.514(a)-(c), and may use or disclose the information that has been de-identified.  
3. 
Segal’s Obligations and Activities Regarding PHI 
(a) 
Segal will use appropriate safeguards to prevent the use or disclosure of PHI other 
than as provided for by this Agreement.  Segal agrees to take reasonable steps, 
including providing adequate training to its employees to ensure compliance with 
this Agreement and to ensure that the actions or omissions of its employees or 
agents do not cause Segal to breach the terms of this Agreement. 
(b) 
Segal will report to Client any use or disclosure of PHI not provided for by this 
Agreement of which it becomes aware. 
(c) 
Segal will take reasonable measures to mitigate, to the extent practicable, any 
harmful effect that is known to it of a use or disclosure of PHI by Segal or its agents 
or subcontractors in violation of the requirements of this Agreement. 
(d) 
Segal will comply with the Security Rule with respect to Electronic Protected Health 
Information (“ePHI”) and agrees to implement administrative, physical, and 
technical safeguards that reasonably and appropriately protect the confidentiality, 
integrity and availability of any ePHI that it creates, receives, maintains or transmits 
on behalf of Client. Segal will report to Client any Security Incident of which it 
becomes aware.  Notwithstanding the foregoing, Client acknowledges the ongoing 
existence of pings, port scans and other routine, unsuccessful attempts at accessing 
and/or interfering with Segal’s information system that do not pose a threat or 
hazard to the integrity of PHI and about which no further notification from Segal is 
necessary. 
(e) 
Segal will report to Client, as soon as practicable, but no later than 30 days after 
discovery, any Breach of Unsecured PHI as required at 45 CFR §164.410. Such notice 
will include all required information that is available, including: 
(i) 
The identity of each Individual whose Unsecured PHI has been or is 
reasonably believed by Segal to have been accessed, acquired, used or 
disclosed during the Breach;  
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(ii) 
A brief description of what happened, including the date of the Breach and 
the Date of Discovery if known;  
(iii) 
A description of the type of Unsecured PHI involved in the Breach; 
(iv) 
Any other available information that a Covered Entity is required to include 
in Notification to Individuals under §164.404(c) including: 
a. 
The steps Individuals should take to protect themselves from 
potential harm resulting from the Breach; 
b. 
A brief description of the steps Segal is taking to investigate, mitigate 
harm, and protect against further breaches; and  
c. 
Contact information for follow-up questions. 
(f) 
If Segal uses Subcontractors in the provision of the Services, Segal will ensure that 
Subcontractors who create, receive, maintain, or transmit PHI on its behalf agree to 
equivalent restrictions, conditions, and requirements as contained herein with 
respect to such information. 
(g) 
Segal will make available to Client PHI in a Designated Record Set as necessary to 
satisfy Client’s Individual Access obligations under 45 CFR §164.524. 
(h) 
Segal will make any Amendment(s) to PHI in a Designated Record Set as directed or 
agreed to by the Client pursuant to 45 CFR §164.526, or take other reasonable 
measures as necessary to satisfy Client’s obligations under 45 CFR §164.526. 
(i) 
Segal will maintain and make available to Client the information required to provide 
an Accounting of Disclosures, as necessary to satisfy Client’s obligations under 45 
CFR §164.528. In the event that an Individual makes a request for an Accounting 
directly to Segal, Segal will forward such request to Client within ten (10) business 
days. 
(j) 
Segal will only carry out Client’s obligations under the Privacy Rule as mutually 
agreed to by the Parties.  In such instances, Segal will comply with the Privacy Rule 
requirements that apply to Client in the performance of such obligations. 
(k) 
Subject to any applicable legal privileges or confidentiality agreements, Segal will, 
upon reasonable notice and during normal business hours, make its internal 
practices, books, and records available to the Secretary for purposes of determining 
compliance with the HIPAA Rules by Segal and/or Client. 
4. 
Client’s Obligations and Activities 
(a) 
Client will notify Segal of any limitation(s) in its Notice of Privacy Practices under 45 
CFR §164.520, to the extent that such limitation may affect Segal’s use or disclosure 
of PHI. 
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(b) 
Client will notify Segal of any changes in, restrictions or revocation of, the 
permission by an Individual to use or disclose his or her PHI, to the extent that such 
changes may affect Segal’s use or disclosure of PHI. 
(c) 
Client will notify Segal of any restriction on the use or disclosure of PHI that it has 
agreed to or is required to abide by under 45 CFR §164.522, to the extent that such 
restriction may affect Segal’s use or disclosure of PHI. 
(d) 
Client will not request that Segal use or disclose PHI in any manner that would not 
be permissible under the Privacy Rule if done by Client, except to the extent that 
such use or disclosure is for the purposes set forth in Sections 2(d), (e),  (f) and (g) 
of this Agreement. 
5. 
Term and Termination 
(a) 
The Term of this Agreement will be effective as of the Effective Date  and will run 
concurrently with the Services Agreement, unless this Agreement is terminated 
earlier due to the violation of a material term as provided for in Section 5(b) below. 
(b) 
Either Party may terminate this Agreement if the other violates a material term of 
the Agreement, provided that the non-breaching Party provides the breaching Party 
with no less than 30 days’ notice in which to cure such violation prior to termination 
becoming effective. However, if the non-breaching Party reasonably and in good 
faith determines that the violation is not curable, it may terminate this Agreement 
immediately upon written notice to the breaching Party. Client may report the 
problem to the Secretary if termination is not feasible. 
(c) 
Upon termination of this Agreement, the Services Agreement also will terminate to 
the extent that it requires Segal to access, use, disclose and/or maintain PHI in order 
to provide the Services. 
(d) 
Upon termination of this Agreement for any reason, Segal will, to the extent feasible, 
return or destroy the PHI, which Segal still maintains in any form. If return or 
destruction of the PHI is not feasible, in Segal’s reasonable judgment, Segal will 
extend the protections of this Agreement to such information for as long as it 
retains such information and will limit further uses and disclosures to those 
purposes that make the return or destruction of the information not feasible. The 
Parties understand that this 5(d) will survive any termination of this Agreement. 
(e) 
Client understands that Segal’s need to maintain portions of the PHI for archival 
purposes related to memorializing the Services, and to comply with applicable 
regulations and its then-existing document retention and business continuity 
programs.  Segal will not use or disclose the PHI so retained other than as described 
in this Section 5(e) and will maintain such PHI in accordance with its obligations 
under this Agreement until all such PHI is destroyed in accordance with Segal’s 
document retention policy. The Parties understand that this 5(e) will survive any 
termination of this Agreement. 
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6. 
Notices. Any notices or other communications under this Agreement will be in writing and 
will be given to the Parties by hand, by electronic mail, nationally recognized overnight 
courier service or by express, registered or certified mail, postage prepaid, return receipt 
requested, at the addresses set forth below: 
If to Client, to: 
If to Segal, to: 
City of Chandler 
The Segal Group 
175 South Arizona Avenue 
Chandler, Arizona 85225 
United States 
333 West 34th Street 
New York, NY 10001 
United States 
Attention: Fernanda Acurio 
Attention: Privacy Official 
c/o General Counsel 
fernanda.acurio@chandleraz.gov 
Contract_Notice@segalco.com 
Copy to: 
Rachel Calisi 
rcalisi@segalco.com 
7. 
General 
(a) 
Regulatory References. A reference in this Agreement to a section in the HIPAA Rules 
means the section as in effect or as amended. 
(b) 
Interpretation; Entire Agreement; Any ambiguity in this Agreement will be interpreted 
to permit compliance with the HIPAA Rules. This Agreement constitutes the entire 
agreement between the Parties regarding the exchange of PHI. In the event of any 
inconsistency or conflict between this Agreement, and the Services Agreement or 
any other written agreement between the Parties, the terms, provisions and 
conditions of this Agreement will control and govern with respect to PHI. 
(c) 
Modification of Agreement. The Parties agree to take such action as is necessary to 
modify or amend this Agreement from time to time as is necessary for compliance 
with the requirements of the HIPAA Rules, HITECH and any other applicable law.   
The Parties agree to negotiate in good faith to modify this BA Agreement as 
reasonably necessary to comply with new regulations and requirements as they 
become effective but, in the event the Parties are unable to reach agreement in 
such a modification, either Party will have the right to terminate this BA Agreement 
upon 30 days’ prior written notice to the other party. 
(d) 
Severability; Waiver. If any provision of this Agreement is found to be illegal or 
otherwise unenforceable, that provision will be severed and the remainder of this 
Agreement will remain in full force and effect. No consent to or waiver of any default 
hereunder will be effective unless in writing and no such consent or waiver will be 
construed as a consent to or waiver of any default in the future or of any other 
default hereunder. 
(e) 
No Third Party Beneficiaries. This Agreement is made and entered into solely for the 
benefit and protection of the Parties hereto, their successors and permitted assigns, 
Docusign Envelope ID: 914BFF8E-2F16-499B-81EA-DF1F48C6D83F

25 
 
and does not confer any rights or privileges upon any third parties, including any 
participant or beneficiary of Client. 
(f) 
Informal Resolution. If any controversy, dispute, or claim arises between the Parties 
with respect to this Agreement, the Parties will make good faith efforts to resolve 
such matters informally. 
Docusign Envelope ID: 914BFF8E-2F16-499B-81EA-DF1F48C6D83F