Strategic Plan

City of Chandler — Executive (2024-11-25)

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Strategic Plan 2024-2027 
 
 
Mission 
 
The Chandler Museum Foundation promotes the Chandler Museum to 
enable the sharing and preservation of the cultural history of Chandler. We 
achieve this through Fund Development for exhibits, events and 
educational programs, advocacy, and special initiatives. 
 
 
 
Vision 
To enable the Chandler Museum (Museum) to be known locally, regionally, 
and nationally as a community centerpiece of culture, history, and art. 
 
About the Chandler Museum Foundation 
The Chandler Museum Foundation is a 501c3 nonprofit corporation 
incorporated July 31, 2019, in the City of Chandler, Arizona.  
As stated in the Bylaws of the Chandler Museum Foundation, the 
Foundation exists to: 
1. Establish an endowment fund for the benefit of the Chandler 
Museum;  
2. Focus public attention on the Museum; 
3. Supplement the administrative and operational costs of the Chandler 
Museum; 
4. Promote use of the Museum facilities, collections, and services; 
5. Support and cooperate with the Museum in developing services for 
the benefit of the Museum; 
6. Seek funding and earn revenue for the benefit of the Museum; 
7. Perform tasks and raise funds which further the above purposes. 
 
 
Board of 
Directors 
Barbara 
Meyerson 
Chair 
Joan Clark 
Vice-Chair 
Tom Escobedo 
Treasurer 
 
 
Adam Turner 
Albert Quihuis 
Brenda Abney 
Calvenea Malloy 
Jacki Ryan 
Joshua Askey 
Martin 
Sepulveda 
Richard Feely 
 
  
Jody Crago 
President  
(Ex-Officio)

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The Museum Foundation Board of Directors 
The direction and management of the affairs of the corporation and disposition of 
its assets are vested in the Board of Directors which consists of 11 (eleven) 
members appointed by the Chandler City Council.  
 
A person must be a resident of Chandler to serve on the Board. The term of office 
for members is three years. The officers of the corporation consist of a chair and 
vice-chair of the Board of Directors, a president, and a treasurer. Officers serve 
for a term of two years. The president will be a City of Chandler employee 
designated by the City Manager.  
 
As of February 2024, Foundation Officers who form the Executive Subcommittee 
are: 
Barbara Meyerson, Chair 
Joan Clark, Vice-Chair 
Tom Escobedo, Treasurer 
Jody Crago, President 
 
In addition to the officers listed above, Foundation Board members include:  
Adam Turner, Albert Quihuis, Brenda Abney, Calvenea Malloy, Jacki Ryan, Joshua 
Askey, Martin Sepulveda, and Richard Feely. 
 
Finances 
The financial records of the corporation will be audited not less than every two 
years by an independent Certified Public Accountant appointed in accordance 
with City of Chandler policy. The corporation follows all financial policies adopted 
by the City of Chandler, including but not limited to the City’s investment and 
capitalization policies. 
 
Values 
As a 501c3 nonprofit established under the auspices of the City of Chandler, the 
Museum Foundation adopts and adheres to the values which guide the City.  
We lead by our core values in constant pursuit of excellence: 
• Commitment: Dedicate ourselves to consistent and excellent customer 
service.  
• Communication: Communicate in a positive, honest, and productive 
manner within the organization and with our customers.

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• Diversity: Promote inclusiveness and impartiality throughout the 
organization. 
• Innovation: Implement unique, creative, and cost-effective solutions 
that promote a forward-thinking organization 
• Integrity: Adherence to high ethical standards. 
• Personal Responsibility: Take initiative to achieve excellence and accept 
accountability. 
• Respect: Demonstrate a high regard for others. 
• Teamwork: Promote a high-performance organization through 
cooperative efforts, open communication, and trust. 
The City of Chandler’s commitment to an exceptional “quality of life” has 
spanned generations, and created the safe and beautiful community residents 
and businesses enjoy today. Maintaining an unparalleled quality of life 
includes a renewed focus on arts, culture, and recreation, along with a 
continued appreciation of the City’s rich history. The Museum Foundation 
serves as a hinge between the Museum and the community in its role of 
sharing and enabling. 
In 2023, the Museum Foundation Board participated in a professionally led 
two-day strategic planning retreat. Discussion shaped the Board’s short-term 
focus to be: establishing financial goals for the Foundation; learning to be a 
skillful fundraisers; increasing attendance and broadening the Museum’s 
audience; raising the profile of the Museum and the community’s pride in the 
Museum; and increasing the size of the Foundation Board.  
As an outcome of the retreat, Foundation Board members agreed on three 
strategic goals: 
Governance—establish a governance process utilizing a Governance 
Subcommittee to develop the capacity of the Museum Foundation to fulfil its 
mission. 
Awareness and Engagement—take the lead to increase support for the 
Foundation and Museum among individuals and businesses. 
Fundraising—increase financial support for the Foundation, and thereby 
enhance Museum capabilities.

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Strategies for implementing each of the three goals are listed below. Tactics for 
implementing the strategies follow. Since the Foundation Board is in the process 
of establishing fundraising capabilities and operational procedures, there are 
many “Year 1” activities which will become ongoing. This three-year plan 
establishes the basics for future growth.  
 
Governance Goal Strategies 
1. Fiduciary: 
• Provide oversight and strategy related to the Museum Foundation’s 
budget, fundraising, sponsorships, membership, and other revenue 
generating activities. 
 
2. Strategic: 
• Set and monitor goals in all areas of Museum Foundation activities. 
• Provide recruitment and cultivation of potential Board candidates. 
• Plan and execute an annual Board retreat.  
 
3. Generative: 
• Establish a Governance Subcommittee to coordinate and execute the 
Foundation’s operational responsibilities 
• Engage the services of a Point of Contact person for the Foundation 
Board. 
• Initiate productive discussion around challenges and opportunities in 
collaboration with staff. 
 
Tactics for Governance Goal 
1. Fiduciary 
• Establish procedures to review financial results. 
o Year 1, then ongoing 
• Monitor revenue generation, expenditures, and monthly budget 
reports.  
o Year 1, then ongoing 
• Monitor annual audits. 
o Year 1, then ongoing

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2. Strategic 
• Establish and implement procedures to monitor Foundation goals. 
o Year 1, then ongoing 
• Review and suggest changes to Foundation policies and procedures. 
o Year 1, then ongoing 
• Provide a schedule for reviewing items such as bylaws, membership 
criteria and process, etc. on a rotating basis. 
• Conduct an annual Board assessment to identify recruitment needs 
opportunities. 
o Year 2 
• Recommend potential Board candidates to City management. 
o Year 1, then ongoing 
• Create an onboarding process for new Board members and test with 
current Board members 
o Year 1, then ongoing 
• Engage the Board in determining annual retreat goals, planning, and 
agenda development. 
o Annually 
• Draft an annual retreat agenda in collaboration with staff. 
 
 
Awareness and Engagement Goal Strategies 
 
1. Engage with key City of Chandler (City) stakeholders to build awareness of 
the Museum. 
 
2. Enlist key City officials, past or present, to support Foundation goals in 
championing the Museum. 
 
3. Leverage the City stakeholders to engage businesses in support of the 
Foundation and the Museum. 
 
Tactics for Awareness and Engagement Goal 
1. Engage with key City of Chandler Stakeholders

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• Develop a Foundation message which demonstrates the Museum 
value proposition in support of the City’s 2023-2025 “Quality of Life” 
priority. 
o Year 1-2 
• Identify and meet with key stakeholders to share the message and 
solicit support. 
o Year 1, then ongoing 
 
2. Engage with City officials 
• Schedule in-person meetings to develop and maintain relationships 
with at least three members of the City Council, in addition to those 
who have already demonstrated solid support. 
o Year 1, then ongoing 
• Maintain a politically neutral position in delivering the “Quality of 
Life” message. 
o Ongoing 
3. Provide tools and training for the Foundation Board to become good 
advocates. 
o Year 1, then ongoing 
 
Fundraising Goal Strategies 
 
1. Capacity Building 
• Develop the Foundation Board’s capacity for outreach, relationship 
management, and development. 
• Engage outside assistance as needed for creation of a value 
proposition, consistent messaging, donor/sponsor segmentation, 
brand, and graphic design. 
• Invest in technology to capture and reuse donor information and 
donation history for future fundraising or sponsorship opportunities. 
 
2. Goal Alignment and Collaboration 
• Form a Finance Subcommittee to coordinate and execute financial 
operations.

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• Engage with other Museum Foundation subcommittees and 
workgroups to identify and leverage related initiatives (especially 
those involved with Goal 2: Awareness and Engagement).  
• Collaborate on message development and outreach to leverage 
ideas, contacts, and design elements.  
• Coordinate outreach plans to avoid over saturation or conflicting 
messages. 
• Maintain awareness of and communication with the Chandler 
Cultural Foundation to leverage mutually beneficial opportunities 
and to avoid conflicting marketing initiatives. 
 
3. Fund Development 
• Create and fund an investment account within City guidelines for 
long term growth. 
• Consider the viability of endowment strategies. 
• Identify expertise to assist in developing a comprehensive multiyear 
development plan. 
 
Tactics for the Fundraising Goal 
1. Capacity Building  
• Identify and engage sponsors and donors via a compelling value 
proposition stating the Museum’s significance, impact, and future 
vision in connection with the City’s strategic “Quality of Life” priority.  
o Year 1, then ongoing 
 
• Work with City officials to identify partnerships which enable the 
Foundation to contribute value to the City.    
o Year 1, then ongoing 
• Train Foundation Board on marketing and solicitation techniques. 
o Year 1, then ongoing 
• Train Foundation Board on Museum programs, awards, and evolving 
capacities. 
o Year 1, then ongoing 
• Proactively identify potential Foundation Board members aligned 
with the Foundation’s strategic goals. 
o Year 1-2, then ongoing

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2. Foundation Goal Alignment and Collaboration 
• Collaborate with Goal 2: Awareness and Engagement plans to 
identify potential unique membership benefits. 
o Year 1-2, then ongoing 
• Segment business donor pool by location, e.g., “Downtown 
Chandler”, focus, e.g., “Chandler Airpark”, or size, e.g., Grumman 
Northrop, to develop targeted messages and identify contacts. 
o Year 2, then ongoing 
• Allocate Foundation funds to enable successful fundraising 
campaigns. 
o Year 1, then ongoing 
• Develop an exclusive outreach event including current and former 
city officials and potential major donors to introduce Foundation 
priorities, explain its significance to the City, and announce an 
agenda of future events. This can become a yearly occurrence. 
o Year 2 
 
3. Fund Development  
• Train Foundation board members on soliciting funds and suggest an 
annual expectation for board member solicitation. 
o Year 1 
• Create a Membership Workgroup to explore and potentially develop 
creative membership benefits. 
o Year 1 
• Utilize existing websites of the City, Museum and the Museum Store 
to expand Foundation reach and donation opportunities. 
o Year 1-2, then ongoing 
• Set and monitor annual fundraising goals. 
o Year 1-2, then ongoing 
• Evaluate grant opportunities and collaborate with the Museum on 
applications. 
o Year 1, then ongoing 
• Explore creation of a standalone Foundation website. 
o Year 2 
• Hold tours, outreach programs, workshops in and around all Museum 
facilities targeted to existing and potential donors or sponsors.

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o Year 2 
• Establish themed events surrounding existing and new acquisitions, 
exhibits, and honoring major donors in art and culture within the 
City. 
o Year 2, then ongoing 
 
 
 
Adopted by the Board of Directors on March 18, 2024