Public Participation Plan

City of Chandler — Study Session (2025-02-03)

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General Plan Update: 
Public Participation Plan 
 
January 2025

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INTRODUCTION ............................................................................. 2 
GENERAL PLAN REQUIREMENTS ............................................ 2 
PROJECT TEAM AND COMMITTEES ....................................... 3
Project Team ................................................................................................. 3 
Technical Advisory Committee ........................................................ 4 
Resident Advisory Committee .................................................... 5 
Community Groups ................................................................................. 5 
Boards and Commissions .................................................................... 5
PUBLIC PARTICIPATION STRATEGIES ................................... 5 
UNIQUE PROJECT BRANDING ................................................. 6 
INCLUSIVE ENGAGEMENT ......................................................... 7 
INNOVATIVE USE OF TECHNOLOGY ..................................... 8 
PUBLIC PARTICIPATION TIMING .............................................9

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INTRODUCTION 
The City of Chandler has initiated an update to the Chandler General Plan 2016: a vision 
refined. Updating the general plan is statutorily required and essential for the city to remain 
relevant and responsive to potentially new or changing challenges and opportunities. The 
general plan is a community-informed policy document that considers the entirety of the 
city. Community involvement is a primary consideration in the development of the updated 
plan. The intent of the Chandler 2026 General Plan Update (GPU) is to guide the future growth 
and physical development of the city with a considerable amount of community engagement 
to drive the process. Participants will learn about existing and potential land use issues and 
identify the goals, policies, and implementation strategies that will be incorporated into the 
GPU.  
To drive this effort, this Public Participation Plan (PPP) describes the activities and community 
outreach efforts the city will undertake to engage the public and attract a wide audience to 
participate in the GPU. The PPP will:  
 
Meet Arizona statutory requirements. 
 
Introduce the project team and establish committees. 
 
Define participation strategies. 
 
Provide an anticipated participation timeline. 
The dynamics of the PPP will evolve, with tools and techniques being added to capture events 
and activities throughout the planning process to appeal to the greatest number of people 
in Chandler. The aim is for the process to effectively capture the community’s interest and 
gather contextual data. The data will be instrumental in informing the city’s approach to 
developing policy and implementation strategies that accurately reflect the community 
interest at large, thus appealing to the greatest number of community members.  
Components of this PPP will be developed into graphically rich and informative infographics 
and will be incorporated into the project website. 
GENERAL PLAN REQUIREMENTS  
A city’s general plan is a critical document that outlines its long-term goals and vision for 
growth. Arizona Revised Statutes (ARS) 9-461.06 require that a municipality readopt or 
update its general plan every ten years. The Chandler General Plan 2016: a vision refined was 
adopted and ratified by voters in 2016. ARS 9-461.06 requires that the governing body adopt 
a written public participation procedure that provides: 
 
The broad dissemination of proposals and alternatives.

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 
The opportunity for written comments.
 
Public hearings after effective notice.
 
Open discussions, communication programs, and information services.
 
Consideration of public comments.
During the GPU process, the city must also consult with, advise, and provide an opportunity 
for official comment by public officials and agencies, school districts, adjacent municipalities 
and Native American communities, public utility companies, civic, professional, and other 
organizations, property owners, and residents. This PPP meets the statutory requirement to 
promote meaningful and inclusive public participation that provides effective, early, and 
continuous participation from all geographic, ethnic, and economic areas within the City of 
Chandler.
PROJECT TEAM AND COMMITTEES
PROJECT TEAM
The Project Team (PT) shown below includes City of Chandler staff who will provide technical 
and institutional expertise and support throughout the GPU and key members of the 
consultant group led by Logan Simpson and supported by subconsultants Elliot D. Pollack 
and Company, Kimley Horn, and Upfront Planning.
Project Team, City Staff
Lauren Schumann 
Principal Planner/GPU Project Manager
David de la Torre 
Planning Manager
Kevin Mayo 
Planning Administrator
Amy Jacobson 
Housing and Redevelopment Project Manager 
Gina Ishida-Raybourn 
Public Works & Utilities Principal Engineer
Simone Kjolsrud 
Water Resource Manager
Kallika Naylor 
Water Resource Analyst
 
Project Team, Consultant Group 
Megan Moore, Logan Simpson 
Project Manager 
Terri Hogan, Logan Simpson 
Assistant Project Manager 
Bruce Meighen, Logan Simpson 
Project Advisor/Contract Manager 
McKayla Dunfey, Logan Simpson 
Innovation Lead

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Rick Merritt, Elliot D. Pollack & Company 
Housing, Cost of Development, Economic Growth 
Chris Joannes, Kimley Horn 
Circulation, Transit, Bicycling, Water Resources, Public 
Services/Facilities, Public Buildings 
Jessica Sarkissian, Upfront Planning 
Stakeholder Engagement 
 
TECHNICAL ADVISORY COMMITTEE
The Technical Advisory Committee (TAC) is a working group composed of city staff that will 
provide technical input as the subject matter experts. TAC members will review and 
comment on the content of the GPU as it is prepared. TAC members will also participate 
individually in technical interviews, plan audit, questionnaires, and public events. Up to three 
meetings will be held at strategic milestones of the project.
Technical Advisory Committee
Dana Alvidrez 
Traffic
Jason Crampton 
Transportation
Melissa Delana 
Police
Adrianna Erickson 
DEI Program Coordinator
Keith Hargis 
Fire
Mike Hollingsworth 
Facilities
Gina Ishida-Raybourn   
Public Works and Utilities
Amy Jacobson 
Housing and Redevelopment
Chelsey Faggiano                                        Economic Development
Simone Kjolsrud 
Water Resources
Lauren Koll 
Downtown Redevelopment
Rachelle Kuzyk 
Library
Mickey Ohland 
Parks
Ryan Peters 
Government Relations
Corey Povar 
Recreation
Priscilla Quintana 
Neighborhood Resources
Ryan Reeves 
Airport
Stephaine Romano 
Communications and Public Affairs (CAPA) 
Steven Turner 
Sustainability

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RESIDENT ADVISORY COMMITTEE
The Resident Advisory Committee (RAC) is a working group composed of community 
members that will provide input and perspective during the process. RAC members will 
review and comment on the content of the GPU as it is prepared. Up to three meetings will 
be held at strategic milestones of the project. The members of RAC will be established by the 
city in February of 2024.
COMMUNITY GROUPS
All community members and interest groups will be invited to participate throughout the 
GPU process. The following list will be augmented and refined as the planning process 
evolves and additional groups are identified.
Community Groups 
City Elected Officials, 
Boards, and Commissions 
Chambers of Commerce 
Major Businesses/Employers
State, Federal, County, and
other Local Agencies 
Special Districts and Utilities
Large Landowners and Major 
Developers 
Educational Institutions 
Non-Profit Groups 
Youth Groups 
Health Organizations 
Sports and Cultural Facilities 
Ethnic Groups 
Airport 
Faith-Based/Charity Groups 
HOAs/Retirement 
Communities 
 
BOARDS AND COMMISSIONS 
Throughout the GPU process, the PT will present to and solicit feedback and direction from 
city boards and commissions. Early and continuous involvement of both the City Council and 
Planning and Zoning Commission will be critical to the effort.  Other city boards such as the 
Transportation Commission, Parks and Recreation Board, Neighborhood Advisory 
Committee, Economic Development Advisory Board, and the Airport Commission will be 
regularly updated by the PT throughout the process. 
PUBLIC PARTICIPATION STRATEGIES 
Public participation is a key component of an inclusive and comprehensive planning process. 
Meaningful input from the community provides valuable direction to inform the 
community’s vision and ensures that the city is listening and responding to the community’s 
needs.

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UNIQUE PROJECT BRANDING 
Using the city’s style and branding guidelines, the PT has produced a unique look and feel 
that will be used throughout the GPU to promote uniformity and familiar with the plan. This 
branding will be used on all promotional materials and city-created giveaways and will help 
propel the GPU by keeping the knowledge of it alive with residents though the ratification 
process.  
Name: Chandler 2026 General Plan Update 
 
Logo: 
 
 
Fonts:  
 
 
 
 
 
 
 
 
 
 
Color 
Palette:

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INCLUSIVE ENGAGEMENT  
The City of Chandler believes that all community members should be given the opportunity 
to have a voice in the GPU. The following includes anticipated events and techniques that 
are intended to engage as many community members as possible throughout the process. 
Specific details of these activities will be published on the project website and broadly 
advertised. 
 
ENGAGEMENT TRACKING: Demographic and geographic information will be 
collected throughout the GPU process to gauge participation. Using this information, 
and an engagement tracking tool, the city will be able to adjust engagement tools and 
techniques to target all groups and areas. 
 
UNDER-REPRESENTED ENGAGEMENT: All engagement notification materials will be 
translated and distributed in both English and Spanish and events will have Spanish 
translation available. In addition, working with government and public policy classes, 
youth groups, student governments, and children in after school programs, and 
recreation and summer camps will reach voices typically left behind in planning 
processes.   
 
COMMUNITY AMBASSADORS: Community champions will serve as liaisons or co-
creators willing to assist in the process, reach out to their networks, and serve as a 
familiar introduction between the PT and community groups. The PT will seek out 
these liaisons throughout the process. 
 
DEDICATED PROJECT WEBSITE: Public engagement activities and all project 
documents will be available on the website. The website will include community event 
details, feedback opportunities, interactive mapping, questionnaires, quick polls, and 
more. The website will be maintained by the PT and linked from the city’s website. 
 
PROMOTIONAL MATERIALS: Building on the look and feel of the website, regular 
updates will be given, both in written and digital form, on project progress to increase 
awareness of the project and encourage engagement. An informational brochure will 
be produced and shared with the city and online. Additional materials, such as flyers, 
newsletters, videos, social media posts, etc., will be utilized to help the city increase 
awareness and support for the project. Local media news releases and all city social 
media platforms and E-lists will also be used to advertise public events.  
 
ONLINE QUESTIONAIRES: Questionnaires will be developed prior to and concurrent 
with community workshops and events to garner feedback and to provide an 
electronic opportunity to participate in community workshops. Links to these 
questionnaires will be included on the project website, distributed through E-lists and 
social media, and available at all community events.

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 
COMMUNITY CONVERSATIONS: A series of in-person and virtual one-on-one and 
group interviews will be held to listen to community members’ perspectives on 
challenges and opportunities for Chandler and to set the foundation for the GPU. 
Community members and interest groups will be invited to participate, and a broad 
list of potential community groups and stakeholders will be compiled and evolve 
through this process as additional groups are identified. 
 
COMMUNITY EVENTS: Initially after launching of the project website and 
commencement of the initial community questionnaire and interviews, a community 
panel will be held in the style of a TEDTalk to help inform and educate community 
members on important topics and focus areas of the GPU. After this panel event, two 
in-person interactive workshops will be held to garner direction on the community’s 
vision and desired growth scenarios for the city. These workshops will be held at 
different times and locations and in concurrent virtual format to ensure broad 
participation. In addition to the workshops, drop-in events such as community 
festivals, concerts, parades, or school events to gain input and share information on 
key topics during the project will be attended to build awareness and gain input on 
the GPU. Finally, an Augmented Reality Immersion Lab will be a capstone to the GPU 
reflecting all the input collected through the various mediums employed. 
INNOVATIVE USE OF TECHNOLOGY  
While traditional in-person engagement methods will continue to play a significant role in 
the GPU, the use of technology is paramount to disseminate information and broaden 
outreach. The City of Chandler will use various forms of social media for meeting and input 
notification as well as options that could include 2D and 3D mapping, ArcGIS Urban, ArcGIS 
StoryMaps, infographics, immersive 360-degree panorama images and augmented reality, 
renderings, and modeling to help the community better visualize ideas. The use of this 
technology is anticipated to be deployed throughout the process. 
 
SOCIAL MEDIA/ELISTS DISTRIBUTION: Social media notices will be used to help 
promote and solicit input and advertise events throughout the planning process. 
Working with the city’s Public Information Officer, social media postings will be 
distributed to the city’s different platforms (e.g., Facebook, Instagram, or Nextdoor) 
as well as to city E-lists. 
 
ARCURBAN MAPPING AND MODELING: ArcGIS Urban mapping and 3D modeling 
tools along with artistic and electronic renderings could be used to encourage input 
and allow community members to participate in scenario planning at in-person 
workshops and online questionnaires and ArcGIS StoryMaps for virtual workshop 
interface.

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 
AUGMENTED 
REALITY 
LAB: 
Staff 
and 
community members will lead technology-
supported 
workshops 
to 
visualize 
and 
evaluate choices for different land uses across 
Chandler. Similar to the technology utilized in 
the Chandler Downtown Region Area Plan 
process, an augmented reality immersion lab 
will be the culmination of these workshops 
offering community members the opportunity to experience human-scaled 
visualization reflecting input shared throughout the entire public outreach process. 
PUBLIC PARTICIPATION TIMING 
The GPU process was initiated in October 2024, with an anticipated effective date of August 
2026. Following City Council adoption of the GPU in February 2026, the GPU will be placed 
on the August 2026 primary election ballot for ratification by Chandler voters.  
Throughout the GPU process, residents will have numerous opportunities to participate, and 
each public event will be broadly and legally noticed. Generally, public participation events 
and activities will be held between January 2025 and February 2026, coinciding with the 
Vision, Draft, and Adopt phases of the process.