Extracted text (via pymupdf)
8295 characters
Chandler Flex Offering affordable and accessible on-demand rides for the community May 21, 2025 Proprietary & Confidential. 1.Introductions 2.Recap of the last few months 3.Ideas for Success 4. Hear from you 2 Agenda Proprietary & Confidential. Joe Martin Partner Success Director Ana Santos General Manager 3 George Wilson Field Manager Nicolas Marin Partner Success Manager Introductions Daniele Bourne Territory Lead AZ Dorothy Mitchell Partner Success Principal Proprietary & Confidential. 800+ Partners 40 Countries 165M Rides Served Via is the world’s leading provider of advanced public mobility solutions 4 Via Update Proprietary & Confidential. We partner with dozens of cities and transit agencies across the Southwest ●More than 90 major public transit agencies, cities, universities, and corporate partners ●8.5 M+ rides delivered, with an average ride rating of 4.8/5 ●5, soon to be 6, microtransit & paratransit deployments in Arizona ●Remix is used to plan service changes in 3 other AZ cities ●Partnerships with state-level agencies, including Caltrans, CALSTART, and California Air Resources Board Upcoming launches: Via. Proprietary & Confidential 6 Via specializes in taking over transit networks and delivering transformative outcomes Innovation Spotlight Declining Ridership Increasing Costs 770K 506K $68 $122 2019 2023 2019 2023 Via. Proprietary & Confidential 7 In Sioux Falls, Via assumed operations, redesigned the network, and introduced integrated transit capabilities Innovation Spotlight Integrated Transit Technology Marketing & Community Engagement Fleet, Maintenance & Safety, Dispatch & Ops Full Network Redesign Via. Proprietary & Confidential 8 Redesign of the transit system is driving meaningful impact across the community Innovation Spotlight Fixed-route productivity +8% Est. Cost/Ride -18% Total average weekly ridership +35% Sept 2023 Sept 2024 “[Via] has been a home run partnership for our community," Sioux Falls Mayor TenHaken Proprietary & Confidential. Recap of the last few months Proprietary & Confidential. 1. Introductions 2. Recap of the last few months a. Recent efforts b. Service Overview c. Impacts of supply adjustments d. Expansions e. Non-school ridership 3. Ideas for Success 4. Hear from you 10 Agenda Proprietary & Confidential. “ To celebrate, city staff surprised Betty Neal, the 100,000th ride recipient, with balloons and some Chandler swag when she arrived at the Chandler Senior Center on Monday morning. Betty is a regular Chandler Flex rider that appreciates her expanded mobility and the friendliness of drivers, “I love it! They bring me [to the Senior Center]. They’re so sweet.” ” *Extracted from SE Valley Times, Feb 12. 2025 Proprietary & Confidential. 12 February 2025 January 2025 December 2024 August 2024 Via was awarded the RFP based on a proposal designed to address challenges and take ChandlerFlex to a new level School area opened to all service hours + New Expansion towards East Chandler proposed to the City Today Earmark Check Delivery Ceremony Chandler Flex achieved its 100,000 ride! Recap of Recent Efforts Via has been excited to grow and evolve Chandler Flex over the past year Via started its effort to make Chandler Flex FTA compliant Proprietary & Confidential. 13 Service Overview Chandler Flex ridership has grown over time, and specifically over the last quarter +24% Q1-2024 compared to Q1-2025 4671 Monthly ridership record in April 2025 Q1-2025 Best quarter since Launch 4.9 All-time average ride rating Proprietary & Confidential. 14 Service highlights and achievements Chandler Flex is having a great impact on the community, and riders love the service! 95% of riders would be Very or Somewhat Disappointed if they couldn’t use this service 63% of riders do not have access to a personal car Data from rider survey with 129 respondents. Survey ran 05/2024 through 05/2025 . “[Flex is] the easiest and cheapest way for me to get to my destinations” “Excellent driver. Always friendly and accommodating. Drivers like this are why I really enjoy using Flex over everything else” “Your drivers are always so courteous and pleasant and positive, they get me to where I need to go in a timely manner” 4.9 average ride rating Chandler Flex has a rigorous driver process that includes hours of behind the wheel and classroom training. Proprietary & Confidential. 15 Recent efforts Via and Chandler have been working together to identify strategies to grow demand and increase efficiency… Progress Purpose Measure ● 1 expansion launched in July 2024 ● 1 expansion analysis completed Increase demand Expand service zone (adding new high-traffic POIs) ● Completed Improve demand patterns Remove AM and PM booking limitation for school trips ● Completed Improve demand patterns Open the “school-only” zone to all riders Proprietary & Confidential. 16 Service Overview …and these strategies have driven clear results ● Productivity: Completed rides / vehicle revenue hours Proprietary & Confidential. 17 Impact of Supply Adjustments Recent growth has been enabled by supply plan adjustments ● Supply adjustments have helped to respond better to demand peaks and increasing efficiency, despite significant increases in demand ● This chart shows an example taken from a normal school day in Chandler where demand was efficiently addressed with smart supply management 3.4 → 3.7 Productivity in H1 to H2 2024 Proprietary & Confidential. 9.1% % of demand from the newly expanded zones 18 July 2024 Expansion The July 2024 expansion introduced more non-student use cases and increased demand 1 2 3 4 1 2 3 4 Shopping (Target) Entertainment (Cinema) Leisure & Church Food New use cases: *Data from January until May 2025 +25% Growth in ridership comparing Q2-2024 to Q1-2025 (after expansion) Proprietary & Confidential. 19 Non-Student Ridership Non-student ridership has grown steadily over time *Number of monthly bookings excluding rides with discounts for students +9.2% Average quarterly growth compared to same period last year Proprietary & Confidential. 20 Process of becoming FTA Compliant With the city receiving federal funding, Via is implementing processes to be fully FTA Compliant by July 1, 2025 Delivery Required for FTA Compliance? Milestone* Completed Yes Define Title VI process Completed No Transition to new call center Completed No Access to real-time data Completed Yes Access to NTD reporting 7/1 No Fingerprint clearance 7/1 Yes Implement cash as payment method 6/10 No New vehicles 6/27-7/1 Yes Implement new driver training/hiring process 6/2 No Hire-onsite operations manager *This table contains only a sample list of milestones for full FTA Compliance or our new contract Proprietary & Confidential. Ideas for success Proprietary & Confidential. 1. Introductions 2. Recap of the last few months 3. Ideas for Success a. Overflow management b. Zone expansion 4. Hear from you 22 Agenda Proprietary & Confidential. We could send overflow during peaks to other mobility providers to make sure no request is left without a ride proposal Currently demand peaks are managed through fleet supply management In the future, we will manage overflow with autonomous vehicles Introducing Fares Via is also working to implement overflow services to meet peak demand Other providers Proprietary & Confidential. 24 Further Expansion Chandler Airpark Flexible Transit Study showed expansion options to the East to drive ridership and find new use cases 25 Proprietary & Confidential. The City of Chandler is considering an expansion proposal made by Via Expansions 25 ○ Current area + Area within Chandler Blvd - Gilbert Rd - German Rd (4.2 sq miles) ■ 16800 population ■ 7,400jobs ■ 5,000 CGCC students ○ POI ■ 25 Educational/Care POI ● 15 nursing homes ● 8 schools (childcare-K12) ● 2 colleges ■ Entertainment (Theatre) ■ Walmart ■ Airport Center *Demographic statistics pulled from 2020 census data Proprietary & Confidential. 1. Introductions 2. KPI Review 3. Ideas for Success 4. Hear from you 26 Agenda Proprietary & Confidential. Hear from you Proprietary & Confidential. Thank you!