Utility Rate Update Presentation

City of Chandler — Work Session (2025-07-14)

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City Council Conference Room 
Monday, July 14, 2025| 4:00 pm
FY 2025-26 
Utility Rate Workshop #1

04.  Next Steps and Key Process Dates 
*Questions Throughout*
02. Changes Impacting Prior Cost of Service Study  
Agenda
01. Overview of Utility Rate Updates
03. Rate Adjustment Options and Determination
on Direction

Overview of Utility 
Rate Updates:
Chandler Water &  Wastewater 
Major Projects & Rate Impacts

Utility Rate Adjustment History 
Last COS Study Transition
Enterprise Funds are 
self supporting. Rate 
revenue must support 
all operating, capital, 
debt service and 
reserve requirements
The city has rate 
models for each 
Enterprise fund, 
updated annually 
to analyze rate 
needs
Cost of 
Service (COS) 
studies 
happen every 
5-7 years

Average Residential Cost Comparison 
for Water, Wastewater and Solid Waste
$75 
$101 
$111 
$112 
$120 
$132 
$135 
$153 
 $-
 $50
 $100
 $150
 $200
Based on Tempe Cost of Service July 2024 results at 10,000 gallons single family residential rates for FY 2024-25

Utility Rate Revenue Requirements Needed to 
Fund Operating, Capital, Debt and Reserves
A rate increase is needed to maintain the 
integrity of our enterprise funds and keep 
our systems safe. 
The direction needed in this workshop will 
be what implementation methodology to 
use to share clear customer classification 
impacts for public outreach

Capital Plan Inflation Impacts
Data source: The Mortenson Construction Cost Index is calculated quarterly by pricing a representative non-residential 
construction project in geographies throughout the country. YTD through May-2025
Utility Construction 
project costs 
impacted greatly by 
inflation
 (+35-50% increases)
Construction 
Price Index’s new 
normal
Cost of Service 
data inputs
Issued Final 
Report

Major Water Revenue Requirement Drivers
 Aging Infrastructure & Operating Cost Increases
Known Water Impacts
•
Increased new cost over 3 years (+$126.7M); 187 miles of highest,
     high, and moderate risk watermains, replaced over 30 years 
•
New project in FY 2024-25; redundant 48” transmission line
     to reduce risk of single failure point ($152.6M)
•
Increased new cost over 3 years (+$168M/+79%) of aging plant 
     work and filter media in the 10-year CIP ($379.7M)
•
Increased water purchase costs are escalating with CAP and
     SRP (+$4.2M ongoing over 4 years) 
•
Increased cost of treatment chemicals used daily (+$1.4M
    ongoing over 4 years)
•
Power costs are increasing (solar savings will offset rate requirement by 
0.5%)
•
New and existing personnel costs increasing as competition for certified 
operators increases

Major Wastewater Revenue 
Requirement Drivers
 Aging infrastructure & Operating Cost Increases
Known Wastewater Impacts
•
Increased to 10 miles of highest risk lines and 7,000 manholes of highest, high, and 
moderate risk rehabs over 30 years
•
New project in FY 2024-25; 66” underneath Loop 202 to allow for existing pipe rehab 
($40.6M) 
•
New project in FY 2025-26; Ocotillo Water Reclamation Facility Influent Pump Station 
($31.4M) 
•
Increased new cost over 1 year (+$26.8M); aging plant work over 10 years ($219M)
•
Increased cost of treatment chemicals used daily (+$3M ongoing over 3 years)
•
Power costs are increasing (solar savings will offset rate requirement by 1.8%)
•
New and existing personnel costs increasing as competition for certified operators 
increases

Other Potential Revenue 
Requirement Drivers
 Aging Infrastructure & Operating Cost Increases
Unknown Water & Wastewater Impacts
•
New General Plan update and potential regulatory changes will help guide future state of 
infrastructure planning for any changes to densities or building up
•
Tariffs may have impact on construction materials, certain chemical costs and media 
filter costs, depending on location of origin (will monitor and adjust contracts if needed
•
AMI will help plan timing of needed infrastructure as more frequent flow data will be 
available
•
Impacts of Intel’s WATR plant on wastewater treatment and water production levels 
which reduces water and wastewater flows and therefore revenues decline in both areas

Utility System Development Fees (SDF) 
SDFs are allocated based on projects that are related to growth and are listed in 
the Infrastructure Improvement Plan (IIP) adopted in January 2024. In prior 
periods, if existing SDF revenues were not sufficient to cover project costs, a 
loan was established to fund the project until revenues were received.
*Annual SDF Loan payback revenues help minimize needed rate increase
Utility Area      
(All as of June 2025)
SDF Loans 
Outstanding 
Planned 
New SDF 
Project 
Funding in 
CIP           
Planned SDF 
Revenue/ 
Loan Repay    
FY 2025-26
Planned SDF 
Revenue/ 
Loan Repay   
FY 2026-27
Planned SDF 
Revenue/ 
Loan Repay   
FY 2027-28
Planned SDF 
Revenue/ 
Loan Repay   
FY 2028-29
Planned SDF 
Revenue/ 
Loan Repay   
FY 2029-30
Water
$107,942,818
$3M
$3.3M / $5.6M
$2M / $6M
$2M / $4M
$2M / $3.5M
$2M / $2.5M
Wastewater
$116,924,609
$0
$3M / $3M
$3M / $6M
$3M / $5M
$3M / $3M
$3M / $3M
Reclaimed
$22,870,726
$227K
$750K / $500K
$300K / $500K
$200K / $500K
$200K / $500K
$200K / $500K

5-Year Enterprise Funds Fund Balance
Projection & Revenue Requirements

Changes Impacting Prior 
Cost of Service Study

Cost of Service (COS) Analysis
Residential
Non-residential
Industrial
Revenue
Requirement 
(based on FY 2019-20 
data. COS transitioned 
over 5 years)
?
Is everyone paying their fair share?
Multifamily
Landscape
Shifting cost burden of revenue requirement to customer classifications differently  based on burden on system. 
Allows for more accurate reflection of actual cost of providing service to each customer class.
14
Residential
Multi-Family
Commercial
Industrial
Landscape

Cost of Service Benefits
Completed once every 5-7 years
Fair and equitable; the approach most commonly 
utilized in Water and Wastewater industry
More accurately 
reflects actual 
cost of providing 
service to each 
customer class
Distributes revenue requirements to 
customer classes based on their proportional 
units of service
Customers in each class are assumed to have 
similar usage characteristics or impact to 
system

FY 2025-26 is Final Transition to Full COS
Data Impacts
New accelerated replacements of aging infrastructure impacting the CIP
Significant inflationary impacts in capital and operating
New Intel treatment plant and changes to demand (causing lower revenues)
Industrial contributed capital (i.e. Interconnect facility and related O&M)
COS classification impacts are still valid with higher costs 
and new projects being greatest impact
The next study is planned to kick off in mid-summer 2026.

Rate Adjustment Options 
and Determination on 
Direction

Implement 5th year of full Cost of Service (COS) rate increase
Continues using FY 2019-20 data to align COS rate increases
Does not consider inflationary impacts and new projects from beginning of transition
Implement Blended- COS and Across the Board (ATB) rate increase
Continues using FY 2019-20 data to align COS rate increases for anticipated 
   increase needed based on the prior projection, then;
Additional increase needed for FY 2025-26 applied evenly ATB to all classifications
Implement Across the Board (ATB)
Increase needed (revenue requirement) for FY 2025-26 applied evenly ATB to all 
classifications, therefore all classifications increase at the same percent
Allows full inflation and new projects to be allocated over the next COS update
Not Recommended
FY 2025-26 Utility Rate
 Adjustment Implementation Methodologies

Utility Rate Adjustments by
Implementation Method

Utility Rate Adjustments by
Implementation Method

Chandler Utility Bill Example: Residential
Rates increase $3-$9 
monthly depending on 
method of implementation
Estimated based on Tempe Cost of Service July 2024 results at 10,000 gallons single 
family residential rates for FY 2024-25 with estimated or known adjustments

Chandler Utility Bill Example: Multi-Family
Rates increase $470-$758 
monthly depending on 
method of implementation
Assumes 500K gallons, 6” meter, 150 units

Chandler Utility Bill Example: Non-Residential
Assumes 200K gallons, 2” meter
Rates increase $204-$459 
monthly depending on 
method of implementation

Chandler Utility Bill Example: Industrial
Assumes 300M gallons, 8” meter
Rates increase $306,594-
$825,174 monthly depending 
on method of implementation

Chandler Utility Bill Example:
Reclaimed and Landscape
Estimated based on 300,000 gallons with 2” meter
Landscape Meter
*Other cities do not have a reclaimed rate/program
Reclaimed Meter

What Chandler Has Done to Keep Utility Rates Lower
 In Summary
Utility rate increases are needed to fund operating, capital, debt 
service, and reserve requirements. The following steps have been 
taken to minimize rate impacts to residents and businesses:
•
Offsetting rate need with revenue with SDF loan paybacks 
•
Adjusted CIP by planning mains and manhole replacements at 
a slower rate for water and wastewater aging infrastructure 
from 20 year to 30 year to spread costs
•
Evaluated a 38-year spread based on Council request
•
Planned additional of solar infrastructure using one-time 
General Fund to generate ongoing future utility electric savings
•
Re-rated facilities to allow for max capacity so as to avoid the 
need for additional facilities thereby reducing costs
•
Reducing water purchase costs through conservation 
incentives and xeriscaping (does have revenue impact)

Chandler Utility Rate Adjustment Direction
Determine method of implementing rates 
prior to public outreach. Allocate revenue 
requirement based on:
• Across the Board – uses the same revenue increase 
rate for all customer classifications, OR 
• Blended Cost of Service - allocating the original 
revenue requirement following COS and additional 
revenue requirement across the board to all 
classifications

Utility Rate Key Process Steps
Date
Council Utility Rate Workshop #1
(Determination on rate adjustment methodology prior to outreach)
Completed
Community Outreach  
July-October
Adopt Notice of Intent to Change Rates
Oct. 16, 2025
Council Utility Rate Workshop #2 
(Report out on public outreach)
11/10/2025
Public Hearing & Ordinance Introduction
1/8/2026
Final Adoption
1/22/2026
Effective Date for Utility Bills Issued On or After Date
3/2/2026
New COS Study to Determine Each Classification is 
Paying What they Should Based on New Use/Cost Data
Mid-Summer 
2026
Next Steps 
and Key 
Process  
Dates

Questions?