Public Housing Policies

Page 1 of 17 
Revised 7/1/2026 
 
 
Assistance Animal Policy 
[FHEO 2020-01] 
 
 
The terms of this policy apply to the City of Chandler Housing and Redevelopment Division 
(COCHRD) Public Housing Program. 
 
This policy applies to assistance animals that are used to assist, support or provide service to 
persons with disabilities.  Assistance animals include service animals and support animals that 
live in or visit public housing developments. 
 
This policy should be read in conjunction with FHEO 2020-01, “Assessing a Person’s 
Request to Have an Animal as a Reasonable Accommodation Under the Fair Housing Act,” 
the City of Chandler Public Housing Admissions and Continued Occupancy Policy (ACOP), 
Section 504 of the ADA. 
 
Notice FHEO 2020-01 replaces Notice FHEO 2013-01. 
 
This guidance is meant to help distinguish between a person with a non-obvious disability 
who has a legitimate need for an assistance animal, and a person without a disability who 
simply wants to have a pet or avoid the costs and limitations imposed by housing providers’ 
pet policies, such as pet fees or deposits. 
I. 
BACKGROUND 
Persons with disabilities may request a reasonable accommodation for service animals 
and other types of assistance animals, including support animals, under the Fair Housing 
Act (FHA).  
This procedure is meant to provide guidance with compliance with the FHA when 
assessing requests for reasonable accommodations for an assistance animal in housing, 
including what information the COCHRD may need to know from a health care 
professional about an individual’s need.  The Assistance Animal Permit is attached to the 
end of this procedure. 
This procedure is written in accordance with FHEO 202-01.  It provides guidance for the 
review of a reasonable accommodation request for an assistance animal in Chandler 
public housing. (Housing providers may be subject to the requirements of several civil 
rights laws, including but not limited to the FHA, Section 504 of the Rehabilitation Act 
(Section 504), and the Americans with Disabilities Act (ADA).)

Page 2 of 17 
Revised 7/1/2026 
II. ASSISTANCE ANIMALS  
There are two types of assistance animals: (1) service animals, and (2) support animals. 
These are assistance animals that do work, perform tasks, provide assistance, and/or 
provide therapeutic emotional support for individuals with disabilities (i.e., support 
animals). 
Assistance animals are generally an animal commonly kept in the household. 
Assistance animals, including service and support animals, are not pets, and thus, are 
not subject to the COCHRD’s pet policies [24 CFR 5.303; 960.705; Notice FHEO 2020-01]. 
While most requests for reasonable accommodations involve one animal, requests 
sometimes involve more than one animal (for example, a person has a disability-related 
need for both animals, or two people living together each have a disability-related need 
for a separate assistance animal). 
The decision-making process can be used for all requests for exceptions or modifications 
to COCHRD’s rules, policies, practices, and/or procedures so persons with disabilities can 
have assistance animals where they reside.  
Assessing a Request for an Animal as a Reasonable Accommodation under the 
FHA 
The FHA makes it unlawful for a housing provider to refuse to make a reasonable 
accommodation that a person with a disability may need to have equal opportunity to 
enjoy and use a dwelling.  One common request for housing providers is a reasonable 
accommodation to pet or no-animal policies so that individuals with disabilities are 
permitted to use assistance animals in housing including public and common use areas.  
Assistance animals are not pets. They are animals that do work, perform tasks, assist, 
and/or provide therapeutic emotional support for individuals with disabilities. 
Persons with disabilities may request a reasonable accommodation for service animals 
and other types of assistance animals, including support animals, under the FHA. 
A resident may request a reasonable accommodation either before or after acquiring the 
assistance animal. 
An accommodation may also be requested after a housing provider seeks to terminate 
the resident’s lease or tenancy because of the animal’s presence, although such timing 
may create an inference against good faith on the part of the person seeking a 
reasonable accommodation. 
However, under the FHA, a person with a disability may make a reasonable 
accommodation request at any time, and the COCHRD must consider the reasonable 
accommodation request even if the resident made the request after bringing the animal 
into housing. 
The request for an assistance animal may be oral or written.  It may be made by others 
on behalf of the individual, including a person legally residing in the unit with the 
requesting individual or a legal guardian or authorized representative.

Page 3 of 17 
Revised 7/1/2026 
While it is not necessary to submit a written request or to use the words “reasonable 
accommodation,” “assistance animal,” or any other special words to request a reasonable 
accommodation under the FHA, persons making a request should be encouraged to do 
so in order to avoid miscommunication. 
The COCHRD will maintain a list of reasonable accommodation requests, to include 
name, date of request, date of determination, and the final determination 
(approved/denied). 
***Note:  Assistance animals are not interchangeable.   
The animal that is approved is the animal that can live in the assisted unit.  If the 
family replaces it for a different animal, the approval process must start from the 
beginning.   
Assistance Animal Permit 
It is important that the COCHRD is able to physically identify the animal requested to be 
approved as a service or support animal.  The request MUST include the following: 
• 
Type and description of animal; 
• 
Evidence that the animal has been spayed or neutered, as applicable; 
• 
All inoculations and licenses required by or local law; and 
• 
One photograph of the assistance animal. 
 
Registration must be renewed annually and will be coordinated with the annual 
reexamination date. 
Observable and Non-Observable Disabilities 
Under the FHA, a disability is a physical or mental impairment that substantially limits 
one or more major life activities. While some impairments may seem invisible, others can 
be readily observed.  
• 
Observable impairments include blindness or low vision, deafness or being hard 
of hearing, mobility limitations, and other types of impairments with observable 
symptoms or effects, such as intellectual impairments (including some types of 
autism), neurological impairments (e.g., stroke, Parkinson’s disease, cerebral 
palsy, epilepsy, or brain injury), mental illness, or other diseases or conditions that 
affect major life activities or bodily functions.  Observable impairments generally 
tend to be obvious and would not be reasonably attributable to non-medical 
causes by a lay person. 
• 
Non-Observable impairments are those that may not be seen, and therefore, 
may form the basis for a request for an emotional support animal. 
*** In the instance where the disability is not observable, the COCHRD will request 
information regarding both the disability and the disability-related need for the 
animal.  Housing providers are not entitled to know an individual’s diagnosis.

Page 4 of 17 
Revised 7/1/2026 
A. Service Animals 
Under the ADA, “service animal” means any dog that is individually trained to do work or 
perform tasks for the benefit of an individual with a disability, including a physical, 
sensory, psychiatric, intellectual, or other mental disability.  
Other species of animals, whether wild or domestic, trained, or untrained, are not service 
animals for the purposes of this definition.  
The work or tasks performed by a service animal must be directly related to the 
individual's disability. 
Although a miniature horse is not a service animal, DOJ has determined that the same 
type of analysis is applied to determine whether a miniature horse should be provided 
access, although additional considerations, beyond the scope of this guidance, apply. 
(See 28 CFR §§ 35.136(i); 36.302(c)(9)) 
It is important to start with the following questions if the request is for a service animal.  
You must know if the animal is a service animal, by definition: 
***Note: 
Has the individual requested a reasonable accommodation — that is, has the tenant 
asked to get or to keep an animal in connection with a physical or mental impairment or 
disability: 
− 
If “yes,” proceed to question #1. 
− 
If “no,” the COCHRD will not grant a reasonable accommodation that has not been 
requested.  
(The request for a reasonable accommodation with respect to an assistance animal may 
be oral or written. It may be made by others on behalf of the individual, including a 
person legally residing in the unit with the requesting individual or a legal guardian or 
authorized representative.) 
1) Is the animal a dog?  
− 
If “yes,” proceed to the next question.  
− 
If “no,” the animal is not a service animal but may be another type of 
assistance animal for which a reasonable accommodation is needed.  
Proceed to “Support Animal”, below. (Also see Unique Animals) 
2) Is it **readily apparent** that the dog is trained to do work or perform tasks for 
the benefit of an individual with a disability? 
− 
If “yes,” further inquiries are unnecessary and inappropriate because the 
animal is a service animal. 
− 
If “no,” proceed to question #3.

Page 5 of 17 
Revised 7/1/2026 
** It is “readily apparent” when the dog is observed: 
- 
guiding an individual who is blind or has low vision 
- 
pulling a wheelchair 
- 
providing assistance with stability or balance to an individual with an observable 
mobility disability 
3) In regards to a Service Animals (not a Support Animal) and in accordance with 
FHEO 2020-01, the COCHRD will limit its inquiries to the following two questions:  
− 
“Is the animal required because of a disability?” and  
− 
“What work or task has the animal been trained to perform?” 
In regards to a Service Animal (not a Support Animal), the COCHRD will not ask about the 
nature or extent of the person’s disability, and will not ask for documentation.  The 
COCHRD requires the attestation for truth and accuracy of information be provided 
during the approval process.  The COCHRD will provide a form for tenant’s signature. 
Providing false information for the purpose of keeping a dog in the unit is grounds for 
termination of assistance. 
a. If the answer to question (a) is “yes” and work or a task is identified in response to 
question (b), grant the requested accommodation, if otherwise reasonable, 
because the animal qualifies as a service animal. 
b. If the answer to either question is “no” or “none,” the animal does not qualify as a 
service animal under federal law but may be a support animal or other type of 
assistance animal that needs to be accommodated.  
Performing “work or tasks” means that the dog is trained to take a specific action when 
needed to assist the person with a disability.  If the individual identifies at least one action 
the dog is trained to take which is helpful to the disability other than emotional 
support, the dog should be considered a service animal and permitted in housing, 
including public and common use areas.   
If the answers to the above questions sufficiently resolve the validity of the request for a 
Service Animal, the COCHRD will not make further inquiries for Service Animals. 
If no specific work or task is identified, the dog should not be considered a service animal 
but may be another type of animal for which a reasonable accommodation may be 
required.  
Emotional support, comfort, well-being, and companionship are not a specific work or 
task for purposes of analysis under the ADA. 
If the animal does not qualify as a service animal, the COCHRD must next determine 
whether the animal would qualify as a support animal (See Support Animals).

Page 6 of 17 
Revised 7/1/2026 
B. Support Animals (Assistance Animals other than Service Animals)  
Other trained or untrained animals that do work, perform tasks, provide assistance, 
and/or provide therapeutic emotional support for individuals with disabilities (referred 
to in this guidance as a “support animal”). 
For an animal to be eligible for consideration as a support animal, it must be one that is 
commonly kept in homes, such as a dog, cat, small bird, rabbit, hamster, gerbil, other 
rodent, fish, turtle, or other small, domesticated animal.  
FHEO 2020-01 does not consider as common household animals reptiles (other than 
turtles), barnyard animals, monkeys, kangaroos, and other non-domesticated animals. 
Someone may request a “unique” animal as a support animal but must provide extra 
documentation (See Unique Animals). 
III. ANALYSIS OF REASONABLE ACCOMMODATION REQUESTS FOR ASSISTANCE 
ANIMALS OTHER THAN SERVICE ANIMALS 
The COCHRD will ask the following questions to better understand the request and to 
help make a decision when the animal does not meet the definition of service animal.   
1) Has the individual requested a reasonable accommodation — that is, has the tenant 
asked to get or to keep an animal in connection with a physical or mental impairment 
or disability?: 
− 
If “yes,” proceed to Part IV, “Criteria for Assessing Whether to Grant the 
Requested Accommodation”. 
− 
If “no,” the COCHRD will not grant a reasonable accommodation that has not 
been requested.  
Note: The request for a reasonable accommodation with respect to an assistance animal 
may be oral or written. It may be made by others on behalf of the individual, including a 
person legally residing in the unit with the requesting individual or a legal guardian or 
authorized representative. 
IV. CRITERIA FOR ASSESSING WHETHER TO GRANT THE REQUESTED ACCOMMODATION 
The COCHRD will ask the following questions to better understand the request and to 
help them assess whether to grant the requested accommodation.  
2) Does the person have an observable disability or does the COCHRD already have 
information giving them reason to believe that the person has a disability? (See page 
3 for guidance on observable and non-observable disabilities) 
− 
If “yes,” skip to question #7 to determine if there is a connection between the 
person’s disability and the animal.  
− 
If “no,” continue to question #6. 
3) Does the request provide information that reasonably supports that the person

Page 7 of 17 
Revised 7/1/2026 
seeking the accommodation has a disability?  
The COCHRD requires the attestation for truth and accuracy of information be provided 
during the approval process.  The COCHRD will provide a form for tenant’s signature. 
− 
If “no,” the COCHRD will not grant the accommodation unless this 
information is provided.  
*** If the person requesting the accommodation has not yet submitted required 
information, the COCHRD will not deny the request until the deadline for submittal 
has past.  
*** To assist the tenant to understand what information is necessary, the COCHRD will 
provide the tenant a copy of the “Guidance on Documenting an Individual’s Need for 
Assistance Animals in Housing”, FHEO 2020-01. This referral will also help ensure that the 
correct disability-related information necessary to make a reasonable accommodation 
decision is received.  
V. TYPES OF DOCUMENTATION 
Information About A Disability May Include- 
− 
A determination of disability from a federal, state, or local government agency.  
− 
Receipt of disability benefits or services (Social Security Disability Income (SSDI)), 
Medicare or Supplemental Security Income (SSI) for a person under age 65, 
veterans’ disability benefits, services from a vocational rehabilitation agency, or 
disability benefits or services from another federal, state, or local agency.  
− 
Eligibility for housing assistance or a housing voucher received because of disability.  
− 
Information confirming disability from a health care professional – e.g., physician, 
optometrist, psychiatrist, psychologist, physician’s assistant, nurse practitioner, or 
nurse.  
** Note that a determination that an individual does not qualify as having a disability for 
purposes of a benefit or other program does not necessarily mean the individual does 
not have a disability for purposes of the FHA, Section 504, or the ADA. 
Under DOJ’s regulations implementing the ADA Amendments Act of 2008, which HUD 
considers instructive when determining whether a person has a disability under the FHA, 
some types of impairments will be, in virtually all cases, found to impose a substantial 
limitation on a major life activity resulting in a determination of a disability.  
Examples include deafness, blindness, intellectual disabilities, partially or completely 
missing limbs or mobility impairments requiring the use of a wheelchair, autism, cancer, 
cerebral palsy, diabetes, epilepsy, muscular dystrophy, multiple sclerosis, Human 
Immunodeficiency Virus (HIV) infection, major depressive disorder, bipolar disorder, 
post-traumatic stress disorder, traumatic brain injury, obsessive compulsive disorder, 
and schizophrenia.

Page 8 of 17 
Revised 7/1/2026 
This does not mean that other conditions are not disabilities. It simply means that in 
virtually all cases, these conditions will be covered as disabilities.  
While the COCHRD most likely will be unable to observe or identify some of these 
impairments, individuals with disabilities sometimes voluntarily provide more details 
about their disability than the COCHRD actually needs to make decisions on 
accommodation requests. When this information is provided, the COCHRD will consider 
it. 
Documentation from the Internet  
Some websites sell certificates, registrations, and licensing documents for assistance 
animals to anyone who answers certain questions or participates in a short interview and 
pays a fee.  
Under the FHA, the COCHRD will request reliable documentation when an individual 
requesting a reasonable accommodation has a disability and disability-related need for 
an accommodation that are not obvious or otherwise known. 
In HUD’s experience, such documentation from the internet is not, by itself, sufficient to 
reliably establish that an individual has a non-observable disability or disability-related 
need for an assistance animal. 
By contrast, many legitimate, licensed health care professionals deliver services 
remotely, including over the internet. One reliable form of documentation is a note from 
a person’s health care professional that confirms a person’s disability and/or need for an 
animal when the COCHRD has personal knowledge of the individual. 
1) Has the person requesting the accommodation provided information which 
reasonably supports that the animal does work, performs tasks, provides 
assistance, and/or provides therapeutic emotional support with respect to the 
individual’s disability?  
− 
If “yes,” proceed to Part V, “Types of Animals”. The COCHRD requires the 
attestation for truth and accuracy of information be provided during the 
approval process.  The COCHRD will provide a form for tenant’s signature. 
− 
If “no,” the COCHRD will not grant the accommodation unless this 
information is provided, but will not deny the accommodation on the 
grounds that the person requesting the accommodation has not provided 
this information until the requester has been provided a reasonable 
opportunity to do so. 
*** To assist the tenant to understand what information is necessary, the COCHRD will 
provide the tenant a copy of the “Guidance on Documenting an Individual’s Need for 
Assistance Animals in Housing”, FHEO 2020-01. This referral will also help ensure that 
the correct disability-related information necessary to make a reasonable 
accommodation decision is received. 
Information Confirming Disability-Related Need for an Assistance Animal

Page 9 of 17 
Revised 7/1/2026 
• 
Reasonably supporting information often consists of information from a licensed 
health care professional – e.g., physician, optometrist, psychiatrist, psychologist, 
physician’s assistant, nurse practitioner, or nurse – general to the condition but 
specific as to the individual with a disability and the assistance or therapeutic 
emotional support provided by the animal; 
• 
A relationship or connection between the disability and the need for the assistance 
animal must be provided. This is particularly the case where the disability is non-
observable, and/or the animal provides therapeutic emotional support; 
• 
For non-observable disabilities and animals that provide therapeutic emotional 
support, the COCHRD will ask for information that is consistent with that identified 
in the “Guidance on Documenting an Individual’s Need for Assistance Animals in 
Housing”  (*see Questions 6 and 7) in order to conduct an individualized assessment 
of whether it must provide the accommodation under the FHA. The lack of such 
documentation 
may 
be 
reasonable 
grounds 
for 
denying 
a 
requested 
accommodation. 
VI. TYPES OF ANIMALS 
The COCHRD may come across requests for accommodation that involve animals other 
a service dog, or common household animals used as assistance animals. In this case, 
the COCHRD will have to make the determination whether to approve a unique animal.  
To do so, the following question must be asked: 
1)  Is the animal commonly kept in households? 
− 
If “yes,” the reasonable accommodation should be provided under the FHA 
unless the general exceptions described below exist. 
− 
If “no,” a reasonable accommodation need not be provided, but note the very 
rare circumstances described below. 
Animals commonly kept in households 
If the animal is a dog, cat, small bird, rabbit, hamster, gerbil, other rodent, fish, turtle, or 
other small, domesticated animal that is traditionally kept in the home for pleasure 
rather than for commercial purposes, then the reasonable accommodation should be 
granted because the tenant has provided information confirming that there is a 
disability-related need for the animal. 
For purposes of this assessment, reptiles (other than turtles), barnyard animals, 
monkeys, kangaroos, and other non-domesticated animals are not considered common 
household animals. 
Unique animals 
If the individual is requesting to keep a unique type of animal that is not commonly kept 
in households as described above, then the requestor has the substantial burden of 
demonstrating a disability-related therapeutic need for the specific animal or the specific 
type of animal.

Page 10 of 17 
Revised 7/1/2026 
The individual is encouraged to submit documentation from a health care professional 
confirming the need for this animal, which includes information of the type set out in the 
Guidance on Documenting an Individual’s Need for Assistance Animals in Housing. 
While this guidance does not establish any type of new documentary threshold, the lack 
of such documentation in many cases may be reasonable grounds for denying a 
requested accommodation. 
As the COCHRD enforces a policy prohibiting animals based on weight at adulthood and 
limiting all pets to common household animals, the COCHRD will take reasonable steps 
to enforce the policy if the requester obtains the animal before submitting reliable 
documentation from a health care provider that reasonably supports the disability-
related need for the animal. COCHRD will make a determination within 10 days of the 
receipt of the request. 
Reasonable accommodations may be necessary when the need for a unique 
animal involves unique circumstances  
Examples:  
a. The animal is individually trained to do work or perform tasks that cannot be 
performed by a dog. 
b. Information from a health care professional confirms that:  
− 
Allergies prevent the person from using a dog; or  
− 
Without the animal, the symptoms or effects of the person’s disability will be 
significantly increased.  
− 
The individual seeks to keep the animal outdoors at a house with a fenced yard 
where the animal can be appropriately maintained. 
Example: A Unique Type of Support Animal  
• 
An individually trained capuchin monkey performs tasks for a person with paralysis 
caused by a spinal cord injury. The monkey has been trained to retrieve a bottle of 
water from the refrigerator, unscrew the cap, insert a straw, and place the bottle in 
a holder so the individual can get a drink of water. The monkey is also trained to 
switch lights on and off and retrieve requested items from inside cabinets. The 
individual has a disability-related need for this specific type of animal because the 
monkey can use its hands to perform manual tasks that a service dog cannot 
perform. 
VII. GENERAL CONSIDERATIONS 
COCHRD includes the following additional statements and requirements: 
• 
COCHRD has the authority to regulate assistance animals under applicable federal, 
state, and local law (24 CFR §5.303(b)(3); 24 CFR §960.705(b)(3)) 
• 
The FHA does not require a dwelling to be made available to an individual whose

Page 11 of 17 
Revised 7/1/2026 
tenancy would constitute a direct threat to the health or safety of other individuals 
or whose tenancy would result in substantial physical damage to the property of 
others.  A housing provider may, therefore, refuse a reasonable accommodation for 
an assistance animal if the specific animal poses a direct threat that cannot be 
eliminated or reduced to an acceptable level through actions the individual takes to 
maintain or control the animal.  
− 
The animal may not be denied access to the ADA-covered facility unless: (1) the 
animal is out of control and its handler does not take effective action to control 
it; (2) the animal is not housebroken (i.e., trained so that, absent illness or 
accident, the animal controls its waste elimination); or (3) the animal poses a 
direct threat to the health or safety of others that cannot be eliminated or 
reduced to an acceptable level by a reasonable modification to other policies, 
practices and procedures.  
− 
A determination that a service animal poses a direct threat must be based on an 
individualized assessment of the specific service animal's actual conduct — not 
on fears, stereotypes, or generalizations.  
− 
The service animal must be permitted to accompany the individual with a 
disability to all areas of the facility where members of the public are normally 
allowed to go." 
*** As COCHRD public housing grounds are all common area grounds, the COCHRD will 
not approve an accommodation for an animal that must be kept outdoors in a corral-
like or barn-like structure, or any other structure that would have to be built or 
allowed to be moved or placed on the grounds to accommodate the animal.  As the 
summer temperatures are not conducive to any animal being kept outside, any such 
request will be rejected due to possible life-threatening conditions present in a desert 
environment.  In addition, none of the public housing units have individual fenced 
yards or any private yard space to accommodate such a request, which would be 
considered a fundamental alteration, and will be denied. 
Scattered site units have backyards. 
• 
COCHRD will not charge a fee for processing a reasonable accommodation request.  
• 
COCHRD will  not charge a deposit, fee, or surcharge for an assistance animal.  
• 
Pet Related Damages During Occupancy: All reasonable expenses incurred by the 
City’s Housing Office as a result of damages directly attributable to the presence of 
the pet in the property will be the responsibility of the resident, including but not 
limited to: 
 
The cost of repairs and replacement to the resident’s dwelling unit 
 
Fumigation of the dwelling unit 
 
Repairs to common areas of the property 
 
Elimination of fleas 
• 
Pet Waste Removal Charge: A separate pet waste removal charge of $21.00 (a

Page 12 of 17 
Revised 7/1/2026 
minimum labor charge) per occurrence will be assessed against the resident/pet 
owners who fail to remove pet waste in accordance to this policy.  
• 
A person with a disability is responsible for feeding, maintaining, providing 
veterinary care, and controlling his or her assistance animal. The individual may do 
this on his or her own or with the assistance of family, friends, volunteers, or service 
providers.  COCHRD staff will not be responsible for caring for or cleaning after the 
animal inside or outside. (24 CFR 5.303) 
• 
Failure to adhere to this guidance does not necessarily constitute a violation by the 
COCHRD of the FHA or regulations promulgated thereunder. 
• 
Before denying a reasonable accommodation request due to lack of information 
confirming an individual’s disability or disability-related need for an animal, the 
COCHRD will engage in a good-faith dialogue with the requestor called the 
“interactive process.” 
• 
COCHRD will not insist on specific types of evidence if the information provided or 
is actually known to COCHRD meets the requirements of this guidance (except as 
provided above). Disclosure of details about the diagnosis or severity of a disability 
or medical records or a medical examination cannot be required. 
• 
If a reasonable accommodation request, provided under the framework of this 
guidance, is denied because it would impose a fundamental alteration to the nature 
of the COCHRD’s operations or impose an undue financial and administrative 
burden, the COCHRD will engage in the interactive process to discuss whether an 
alternative accommodation may be effective in meeting the individual’s disability-
related needs. 
• 
An approved assistance animal will not be approved for an additional bedroom. 
Verification of Need 
For an assistance animal already approved, ongoing necessity will be re-verified every 
three years, unless the need for the reasonable accommodation is readily apparent. 
If the assistance animal changes, the approval process must start over. 
Tenant Responsibilities  
• 
Understand that the assistance animal/service dog is not a pet. 
• 
All permitted assistance animal/service dog shall remain inside the resident's unit, 
unless accompanying the resident. 
• 
Residents shall not permit their assistance animal to disturb, interfere or diminish the 
peaceful enjoyment of neighbors. 
 
Complaints of disturbances or reactions of this nature shall constitute a violation of 
the lease and may result in the revocation of the assistance animal/service dog permit, 
termination of the lease agreement, or both. 
 
In addition, the assistance animal/service dog permit may be revoked if:

Page 13 of 17 
Revised 7/1/2026 
• 
There is reliable objective evidence that the animal poses a direct threat to the 
health or safety of others that cannot be reduced or eliminated by a reasonable 
accommodation.  
• 
There is reliable objective evidence that the animal would cause substantial 
physical damage to the property of others, 
• 
The presence of the assistance animal/service dog would pose an undue 
financial and administrative burden to the owner, or 
• 
The presence of the assistance animal/service dog would fundamentally alter the 
nature of the COCHRD services. 
• 
Residents are solely responsible for cleaning up permitted assistance animal/service 
dog droppings inside the unit.  All droppings will be cleaned up immediately.  
Droppings must be disposed of by being placed in a suitable covered trash container. 
• 
Residents shall take adequate precautions and measures necessary to eliminate 
assistance animal/service dog odors within or around the unit and shall maintain the 
unit in a sanitary condition at all times.  
• 
If the assistance animal/service dog is left unattended for a period of twenty-four (24) 
hours or more, the COCHRD may authorize entrance to the dwelling unit, removal of 
the assistance animal and transfer of the assistance animal by proper authorities, 
subject to provision of Arizona law and local ordinances.  The COCHRD accepts no 
responsibility for the animal under such circumstances.  
• 
Residents shall not alter their unit or unit area in order to create an enclosure for any 
assistance animal/service dog.  
• 
Residents are responsible for all damages caused by their assistance animals/service 
dog, including and not limited to the cost of cleaning of carpets and draperies and/or 
fumigation of units.  
• 
Resident assistance animal/service dog owners are responsible for the safety and 
health of their assistance animal, and to secure the animal during those scheduled 
occasions when the dwelling unit is being treated for control of pests.  
• 
In the event of the death of an assistance animal/service dog, the resident shall 
properly and immediately remove and dispose of the remains.  The remains shall not 
be placed in any container on the grounds of a COCHRD property or in a container on 
COCHRD grounds.  The resident will notify the COCHRD within 10 days of the change.  
• 
Residents must identify an alternate custodian for the assistance animal in the event 
of resident illness or absence from the dwelling unit.  This identification of an alternate 
custodian must occur prior to the COCHRD issuing an assistance animal registration 
permit.  
• 
Residents will be responsible for compliance for all visiting assistance animals/service 
dogs to the property.   
• 
While an assistance animal is not subject to the COCHRD Pet Policy, the tenant remains

Page 14 of 17 
Revised 7/1/2026 
responsible for compliance with all other public housing rules and regulations, and 
federal and local policy. The right to have an assistance animal on COCHRD grounds 
can be revoked at any time, subject to complaints, maintenance orders, damages, or 
if the animal becomes destructive, a nuisance, a threat to the safety, health, quiet 
enjoyment and security of other residents, or creates a problem in the area of 
cleanliness and sanitation.  If the COCHRD determines, on the basis of objective facts, 
supported by written statements, that the owner has violated a rule governing the 
owning or keeping of an assistance animal on public housing property, the COCHRD 
may serve a written notice of the violation on the owner in accordance with this policy. 
The notice can be for removal of the animal or termination of assistance for failure to 
comply. 
• 
The COCHRD shall notify the tenant if the COCHRD refuses to register an assistance 
animal.  The notice shall state the basis for COCHRD's action and shall be served on 
the tenant.

Page 15 of 17 
Revised 7/1/2026 
 
 
 
Assistance Animal Policy Certification 
 
 
 
I have an assistance animal and I have received, read and understand the above policy 
provisions regarding the keeping of assistance animals and agree to abide by those provisions. 
 
Please Print: 
 
Name: ______________________________________________________________________________________ 
Address: ____________________________________________________________________________________ 
Phone #: _____________________________  Email: _______________________________________________ 
 
My signature below indicates that all information I have provided regarding an assistance 
animal is true and correct.  I understand that submitting false or fraudulent information is cause 
for termination of my assistance. 
 
 
 
 
 
 
Head of Household Signature 
 
 
 
Date

Page 16 of 17 
Revised 7/1/2026 
 
 
Assistance Animal Permit 
 
 
Name: 
 
                  Phone #  
 
 
 
Address: _______________________________________ Email:_______________________________________  
 
Application for permission to keep the following type assistance animal in a dwelling unit operated 
under the City of Chandler Housing and Redevelopment Public Housing program is hereby made: 
 
 
Type and Description of Animal 
 
I have attached the following: 
 
 Certificate signed by a licensed veterinarian or /local authority that the animal has 
received all inoculations required by or local law,  
 Verification that the dog or cat has been spayed or neutered,  
 Verification that the  owner has the licenses required by the or local law,  
 A  photograph of the animal , to include the face and body of the animal 
 Age, weight of the animal for identification purposes. 
 
The animal that is approved is the animal that is allowed to live in the assisted unit.  If the family replaces 
it for a different animal, the approval process must start from the beginning.   
 
 
Designated alternate assistance animal custodian is: 
 
 
 
 
 
Name 
 
 
Phone 
 
 
 
 
 
Name 
 
 
Phone

Page 17 of 17 
Revised 7/1/2026 
 
Certification: 
 
I have received, read, and fully understand the rules and regulations regarding keeping an 
assistance animal while I reside in the City of Chandler Public Housing, and I agree to abide by 
those rules and regulations.  I understand that if I fail to comply with the rules and regulations, the 
City has the right to deny my assistance animal or terminate my assistance. 
My signature below indicates that all information I have provided regarding an assistance animal 
is true and correct.  I understand that submitting false or fraudulent information is cause for 
termination of my assistance. 
 
 
 
_____  
 
Head of Household Signature 
 
Date

Page 1 of 6 
Revised 7/1/2026 
 
 
 
Bed Bug Management Plan and Tenant Roles and 
Responsibilities 
 
 
Bed bugs are a growing national problem, and as a result, this policy has been created for the 
City of Chandler Public Housing program. The purpose of this policy is to set forth the roles 
and responsibilities of all parties in minimizing the potential for bed bugs. The policy will also 
provide guidance in cases where bed bugs are present in order to eliminate them as quickly 
as possible.  
 
Bed bugs are difficult to contain without the proper treatment; therefore, it is imperative that 
all parties work simultaneously towards a common goal to extermination and elimination. Left 
untreated bed bugs can spread throughout a residence affecting current and future tenants.  
 
City of Chandler Roles and Responsibilities:  
 
Upon notification from the tenant, the City of Chandler Housing and Redevelopment Division 
(the ”COCHRD”) staff will contact the pest control contractor to perform an initial inspection of 
the tenant’s residence.  If it is determined that bed bugs are present, the COCHRD will provide 
the tenant with the ”Bed Bug Management Plana and Tenant Roles and Responsibilities” 
document. The above document will be explained to the tenant to ensure understanding and 
compliance prior to treatment. In addition, COCHRD staff will secure the tenant’s signature 
indicating understanding of the document. Upon successful completion by the tenant of their 
roles and responsibilities, COCHRD staff will contact the pest control contractor to  
professionally treat the residence and perform follow-up to ensure treatment was successful.  
 
In order to educate tenants and minimize potential for the presence of bed bugs, the Bed Bug 
Management Plan and Tenant Roles and Responsibilities document provided to the tenant 
includes Bed Bug Prevention Tips as an attachment.  
 
Tenant Roles and Responsibilities:  
 
HUD regulations require the tenant’s cooperation in order to successfully eliminate the 
presence of bed bugs; therefore, it is the tenant’s responsibility to call in a work order as soon 
as the presence of bed bugs is suspected. This will allow COCHRD staff to address the 
potential infestation at its onset and before it affects other tenants.

Page 2 of 6 
Revised 7/1/2026 
In addition, the tenant must be onsite when the initial inspection is conducted.  
 
If it is determined by the pest control contractor that bed bugs are present, the tenant must 
complete all items listed on the “Tenant Roles and Responsibilities” prior to treatment and as 
soon as possible. This will help to minimize the severity of bed bug presence and resolve the 
problem quickly. A tenant may be deemed in violation of the lease agreement if they fail to 
fully cooperate and comply with their roles and responsibilities.  
 
Bed Bug Policy Attachments  
 
• 
Tenant Roles and Responsibilities  
• 
Prevention Tips  
 
If it has been determined, based on the inspection of the tenant’s residence that bed bugs are 
present, professional treatment is required.  Bed bugs are a problem that can only be solved 
when both parties (landlord and tenant) work simultaneously towards a common goal, to 
extermination and elimination. HUD regulations require the tenant’s cooperation in order to 
successfully eliminate the presence of bed bugs. Without proper treatment, bed bugs are 
difficult to contain and have the potential to infest neighboring housing units. In addition, if a 
tenant relocates and the proper treatment has not taken place, the bed bugs will move with 
the tenant as bed bugs can be carried in furniture, bedding, clothing, etc.  COCHRD will not be 
responsible for the reimbursement and/or replacement of any tenant furniture, clothing, 
household items, and medical expenses.  
 
The following plan outlines the roles and responsibilities of City of Chandler Housing and 
Redevelopment Office (landlord) and the tenant in the treatment of bed bugs:  
 
COCHRD Office Responsibilities: 
 
• 
Within twenty-four (24) hours of receipt of a work order for bed bugs, a housing 
representative will make contact with the tenant, provide information about control 
and prevention of bedbugs, and discuss measures the tenant may be able to take in 
the unit before the inspection is performed. 
• 
Inspect residence and surrounding units for infestation within three (3) business days 
of receipt of work order. The inspection will be conducted by a housing representative 
or a qualified third party trained in bedbug detection.   
• 
If reputable, licensed pest control companies are unattainable within 3 calendar days, 
documentation of the efforts to obtain qualified services will be retained. 
• 
If an infestation is suspected but cannot be verified, the unit(s) will be re-inspected 
periodically over the next several months. 
• 
When an infestation is identified, the unit and surrounding units will be treated for 
bedbugs within five days of the inspection at no cost to the tenant. Effective treatment 
may require two or three visits, and possibly more. The length, method, and extent of

Page 3 of 6 
Revised 7/1/2026 
the treatment will depend on the severity and complexity of the infestation, and the 
level of cooperation of the tenants. 
Tenant Responsibilities: 
• 
Immediately, within twenty-four (24) hours, report the suspicion of possible bedbugs in 
a housing unit or other areas of the property by calling in a work order request. 
• 
For treatment to be effective, tenant must perform the tasks listed below prior to the 
scheduled treatment date.  COCHRD staff encourages tenant to complete items listed 
as soon as possible in order to minimize severity of bed bug presence and resolve the 
problem quickly.  
• 
Tenant is expected to cooperate with the treatment efforts by allowing for heat 
treatment of clothing and furniture and refraining from placement of infested furniture 
or other items in common areas. 
• 
Remove all sheets, blankets, mattress covers, pillowcases, etc. from beds and wash in 
hot water (120+ degrees recommended) and dry in clothes dryer on the highest heat 
setting for at least 30 minutes. Fold them and place them in plastic garbage bags and 
seal the plastic bags tightly. Do not put them back on the bed until the evening after 
treatment. 
• 
Closets, dresser drawers, and night stand drawers must be empty. Remove all clothing, 
toys, boxes, etc. from bedroom floors.  
• 
Wash all clothing, towels, and other linens in hot water (120+ degrees recommended) 
and dry in the dryer on the highest heat setting for at least 30 minutes. Place clean 
items inside airtight plastic storage bins or plastic garbage bags that are sealed tightly 
and store until after treatment. 
• 
Vacuum (using disposable vacuum cleaner bags) all furniture, dresser drawers, night 
stand drawers, mattresses, and box springs. Place disposable vacuum cleaner bag 
inside plastic garbage bag that is sealed tightly and discard in outdoor trash receptacle 
immediately. 
• 
Move all furniture to the center of the room(s) being treated. 
• 
Discard all cardboard hangers, boxes, etc.  
• 
Remove all pictures from walls. 
• 
Place all bed bug mattress encasements on all beds. The bed bug mattress 
encasement is an effective bed bug killer when combined with treatment and must 
remain on the mattress for at least one year. If the mattress or box spring encasement 
becomes torn or damaged it is the tenant’s responsibility to replace. 
• 
Discarded mattresses, box springs, furniture, etc. must be removed from the premises 
and marked as containing bed bugs.  Please do not place bed bug materials in 
dumpsters rather set materials near dumpster and call City’s Housing Office for a pick 
up. 
• 
Remain out of the residence for four hours after treatment (includes all household

Page 4 of 6 
Revised 7/1/2026 
members and pets).  
• 
Furniture that does not respond to a third treatment must be disposed of.  
• 
Tenant will not be reimbursed the cost of any additional expense to the household, 
such as purchase of new furniture, clothing or cleaning. 
Tenant Failure to Comply:  
 
If treatment is scheduled and it is determined that tenant has not performed the above stated 
responsibilities, the following will occur:  
 
• 
Treatment will be cancelled.  
• 
Failure to cooperate with the treatment efforts and Tenant Responsibilities listed in 
this procedure will constitute a Lease violation and may be subject to termination of 
assistance.

Page 5 of 6 
Revised 7/1/2026 
 
 
Bed Bug Prevention Tips 
(Reference: PIH Notice 2012-17) 
 
• 
Reduce unreasonable amounts of clutter that create hiding places for bedbugs. 
• 
Wash all bedding and linens regularly in hot water. The water should be at least 120 
degrees.  
• 
Use bed bug encasements on all mattresses and box springs.  
• 
Regularly check your own bed for bed bugs from time to time. Catching them early will 
make bedbug treatment easier if bed bugs do occur.  
• 
Inspect in and around all sleeping and resting areas at home once a month. 
• 
Vacuum floors regularly. Use the brush tool of your vacuum to vacuum your mattress. 
Use the crevice tool to vacuum crevices in the mattress and your baseboards.  
• 
Clean up clutter to reduce hiding spots.  
• 
Check for holes in floors and walls and contact the City’s Housing Office to repair any 
holes discovered. 
• 
When purchasing second hand clothing, place all garments in a sealed bag until they 
can be washed and place in a dryer on high heat for 15 to 30 minutes.  
• 
If you purchase furniture, examine it for bed bugs. Pay special attention to used 
mattresses and bed frames.  Avoid second hand furniture. 
• 
When traveling, check your room for signs of bed bugs such as bloodstains on the 
pillows or linens. Inspect mattress seams, look behind headboards and pictures. If you 
suspect you may have brought bed bugs home, place infected items in the dryer or 
freezer. 
• 
After you return from a trip, check your luggage for insects that might have hitched a 
ride.

Page 6 of 6 
Revised 7/1/2026 
 
 
Tenant Statement of Certification for Bed Bug Policy, Bed Bug 
Management Plan, and Tenant Roles and Responsibilities 
 
 
 
I, ____________________________________________, certify that I have received a copy, read, and 
understand the Bed Bug Policy, Bed Bug Management Plan and Tenant Roles and 
Responsibilities and Bed Bug Prevention Tips as stated above and agree to perform them in 
order to successfully eliminate the presence of bed bugs.  
 
I understand that noncompliance with this policy will be cause to review my assistance for 
termination. 
 
 
 
__________________________________________________________  
 
___________________________ 
Head of Household Signature               
 
 
Date

Page 1 of 17                                                                                                    Revised 7/1/2026 
 
 
Community Service Policy 
Compliance Certification 
 
 
I/We have received a copy of, have read, and understand the contents of the City of Chandler 
Housing and Redevelopment’s Community Service Policy. 
 
I/We understand that this is a requirement of the Quality Housing and Work Responsibility Act 
of 1998 and that, if we do not comply with this requirement, our lease will not be renewed. 
 
 
________________________________________________ 
 
___________________________ 
Head of Household Signature 
 
 
Date 
 
 
_________________________________________________ 
 
___________________________ 
Other Household Member Signature 
 
 
Date 
 
 
_________________________________________________ 
 
___________________________ 
Other Household Member Signature 
 
 
Date 
 
 
_________________________________________________ 
 
___________________________ 
Other Household Member Signature 
 
 
Date 
 
 
_________________________________________________ 
 
___________________________ 
Other Household Member Signature 
 
 
Date

Page 2 of 17                                                                                                    Revised 7/1/2026 
 
 
Community Service Policy 
 
Introduction 
 
This chapter explains HUD regulations requiring PHAs to implement a community service program for all 
nonexempt adults living in public housing.  
 
This chapter describes HUD regulations and PHA policies related to these topics in two parts: 
 
Part I: Community Service Requirements. This part describes who is subject to the community 
service requirement, who is exempt, and HUD’s definition of economic self-sufficiency. 
 
Part II: PHA Implementation of Community Service. This part provides PHA policy regarding PHA 
implementation and program design. 
PART I: COMMUNITY SERVICE REQUIREMENT 
Overview 
 
HUD regulations pertaining to the community service requirement are contained in 24 CFR 960 Subpart F 
(§960.600 through §960.609). PHAs and residents must comply with the community service requirement, 
effective with PHA fiscal years that commenced on or after October 1, 2000. Per §903.7(l)(1)(iii), the PHA 
Plan must contain a statement of how the PHA will comply with the community service requirement, 
including any cooperative agreement that the PHA has entered into or plans to enter into.  
Community service is the performance of voluntary work or duties that are a public benefit, and that serve 
to improve the quality of life, enhance resident self-sufficiency, or increase resident self-responsibility in 
the community. Community service is not employment and may not include political activities [24 CFR 
§960.601(b)]. 
 
In administering community service requirements, the PHA must comply with all nondiscrimination and 
equal opportunity requirements [24 CFR §960.605(c)(5)]. 
Requirements 
 
Each adult resident of the PHA, who is not exempt, must [24 CFR §960.603(a)]: 
• 
Contribute 8 hours per month of community service; or 
• 
Participate in an economic self-sufficiency program (as defined in the regulations) for 8 hours per 
month; or 
• 
Perform 8 hours per month of combined activities (community service and economic self-
sufficiency programs).

Page 3 of 17                                                                                                    Revised 7/1/2026 
• 
The required community service or self-sufficiency activity may be completed 8 hours each month 
or may be aggregated across a year. Any blocking of hours is acceptable as long as 96 hours is 
completed by each annual certification of compliance [Notice PIH 2015-12]. 
Definitions 
 
Exempt Individual [24 CFR §960.601(b), Notice PIH2015-12] 
 
An exempt individual is an adult who: 
• 
Is age 62 years or older 
• 
Is blind or disabled (as defined under section 216[i][l] or 1614 of the Social Security Act), and who 
certifies that because of this disability s/he is unable to comply with the service provisions 
• 
Is a primary caretaker of such an individual 
• 
Is engaged in work activities 
 
PHA Policy 
The PHA will consider 30 hours per week as the minimum number of hours needed to qualify for 
a work activity exemption.  
• 
Is able to meet requirements of being exempted under  a state program funded under part A 
of title IV of the Social Security Act, or under any other welfare program of the state in which 
the PHA is located, including a state-administered welfare-to-work program 
• 
This exemption applied to anyone whose characteristics or family situation meet the welfare 
agency exemption criteria and can be verified. 
• 
Is a member of a family receiving assistance, benefits, or services under a state program funded 
under part A of title IV of the Social Security Act, or under any other welfare program of the 
state in which the PHA is located, including a state-administered welfare-to-work program and 
the supplemental nutrition assistance program (SNAP), and has not been found by the state or 
other administering entity to be in noncompliance with such program. 
Community Service [24 CFR §960.601(b), Notice PIH2015-12] 
 
Community service is the performance of voluntary work or duties that are a public benefit, and that serve 
to improve the quality of life, enhance resident self-sufficiency, or increase resident self-responsibility in 
the community.  Community service is not employment and may not include political activities.   
Eligible community service activities include, but are not limited to, work at: 
• 
Local public or nonprofit institutions  such as schools, head start programs, before or after school 
programs, child care centers, hospitals, clinics, hospices, nursing homes, recreation centers, senior 
centers, adult day care programs, homeless shelters,  feeding programs, food banks, distribution 
either donated or commodity foods), or clothes closets,(distributing donated clothing.). 
• 
Nonprofit organizations serving PHA residents or their children such as: Boy or Girl Scouts, Boys or 
Girls Club, 4-H clubs, Police Assistance League (PAL), organized children’s recreation, mentoring or 
education programs, Big Brothers or Big Sisters, garden centers, community clean-up programs, 
beautification programs. 
• 
Programs funded under the Older Americans Act, such as Green Thumb Service Corps of Retired 
Executives, senior meals programs, senior centers, Meals on Wheels.

Page 4 of 17                                                                                                    Revised 7/1/2026 
• 
Serve as member of the resident organization (Tenant Community Builders) or resident advisory 
board. 
• 
Public or nonprofit organizations dedicated to seniors, youth, children, residents, citizens, special-
needs populations or with missions to enhance the environment, historic resources, cultural 
identities, neighborhoods, or performing arts 
• 
Caring for the children of other residents so parent may volunteer. 
 
PHA Policy 
Community Service must be only in the City of Chandler or serving citizens from the City of 
Chandler. 
 
Economic Self-Sufficiency Program [24 CFR §5.603(b), Notice PIH 2015-12] 
 
For purposes of satisfying the community service requirement, an economic self-sufficiency program is 
defined by HUD as any program designed to encourage, assist, train, or facilitate economic independence 
of assisted families or to provide work for such families. 
 
Eligible self-sufficiency activities include but are not limited to:  
• 
Job readiness or job training 
• 
Training programs through local one-stop career centers, workforce investment boards (local 
entities administered through the U.S. Department of Labor), or other training providers 
• 
Employment counseling, work placement, or basic skills training 
• 
Education, including higher education (junior college or college), GED classes, or reading financial, 
or computer literacy classes 
• 
Apprenticeships (formal or informal) 
• 
English proficiency or English as a second language classes 
• 
Budgeting and credit counseling 
• 
Any other program necessary to ready a participant to work (such as substance abuse or mental 
health counseling) 
Work Activities [42 U.S.C. 607(d)] 
 
As it relates to an exemption from the community service requirement, work activities means: 
• 
Unsubsidized employment 
• 
Subsidized private sector employment 
• 
Subsidized public sector employment 
• 
Work experience (including work associated with the refurbishing of publicly assisted housing) if 
sufficient private sector employment is not available 
• 
On-the-job training 
• 
Job search and job readiness assistance 
• 
Community service programs 
• 
Vocational educational training (not to exceed 12 months with respect to any individual)

Page 5 of 17                                                                                                    Revised 7/1/2026 
• 
Job skills training directly related to employment 
• 
Education directly related to employment, in the case of a recipient who has not received a high 
school diploma or a certificate of high school equivalency 
• 
Satisfactory attendance at secondary school or in a course of study leading to a certificate of 
general equivalence, in the case of a recipient who has not completed secondary school or received 
such a certificate 
Notification Requirements [24 CFR §960.605(c)(2), Notice PIH2015-12, Notice PIH 2016-06] 
 
The PHA must give each family a written description of the community service requirement, the process 
for claiming status as an exempt person, and the process for PHA verification of exempt status. The PHA 
must also notify the family of its determination identifying the family members who are subject to the 
service requirement, and the family members who are exempt.  In addition, the family must sign a 
certification, such as Attachment A of Notice PIH 2015-12, that they have received and read the policy and 
understand that if they are not exempt, failure to comply with the requirement will result in nonrenewal 
of their lease. The family must also sign a certification at annual reexamination, such as Attachment B of 
Notice PIH 2015-12, certifying that they understand the requirement. 
 
PHA Policy 
The PHA will provide the family with a copy of the Community Service Policy at lease-up, lease 
renewal, when a family member is determined to be subject to the community service requirement 
during the lease term, and at any time upon the family’s request. The policy will notify the family 
that self-certification forms are subject to review by the PHA. 
 
On an annual basis, at the time of lease renewal, the PHA will notify the family in writing of the 
family members who are subject to the community service requirement and the family members 
who are exempt. If the family includes nonexempt individuals the notice will include a list of 
agencies in the community that provide volunteer and/or training opportunities, as well as a 
documentation form on which they may record the activities they perform and the number of 
hours contributed. The form will also have a place for a signature by an appropriate official, who 
will certify to the activities and hours completed. 
Determination of Exemption Status and Compliance [24 CFR §960.605(c)(3)] 
 
The PHA must review and verify family compliance with service requirements annually at least thirty days 
before the end of the twelve month lease term. The policy for documentation and verification of 
compliance with service requirements may be found at Section 11-I.D., Documentation and Verification. 
 
PHA Policy 
Where the lease term does not coincide with the effective date of the annual reexamination, the 
PHA will change the effective date of the annual reexamination to coincide with the lease term. In 
making this change, the PHA will ensure that the annual reexamination is conducted within 12 
months of the last annual reexamination.

Page 6 of 17                                                                                                    Revised 7/1/2026 
Annual Determination 
 
Determination of Exemption Status 
 
An exempt individual is excused from the community service requirement [24 CFR §960.603(a)]. 
 
PHA Policy 
At least 60 days prior to lease renewal, the PHA will review and verify the exemption status of all 
adult family members. This verification will only be done on an annual basis unless the family 
reports a change or the PHA has reason to believe that an individual’s exemption status has 
changed. For individuals who are exempt because they are 62 years of age and older, or disabled, 
verification of exemption status will be done only at the initial examination. 
 
Upon completion of the verification process, the PHA will notify the family of its determination in 
accordance with the policy in Section 11-I.B., Notification Requirements. 
Determination of Compliance  
 
The PHA must review resident family compliance with service requirements annually at least 30 days 
before the end of the 12-month lease term [24 CFR §960.605(c)(3)]. As part of this review, the PHA must 
verify that any family member that is not exempt from the community service requirement has met his or 
her service obligation.  
 
PHA Policy 
Approximately 90-120 days prior to the end of the lease term, the PHA will provide written notice 
requiring the family to submit documentation that all subject family members have complied with 
the service requirement. The family will have 10 business days to submit the PHA required 
documentation form(s). 
 
If the family fails to submit the required documentation within the required timeframe, or PHA 
approved extension, the subject family members will be considered noncompliant with community 
service requirements, and notices of noncompliance will be issued pursuant to the policies in 
Section 11-I.E., Noncompliance.  
Change in Status between Annual Determinations  
 
PHA Policy 
Exempt to Nonexempt Status: If an exempt individual becomes nonexempt during the twelve 
month-lease term, it is the family’s responsibility to report this change to the PHA within 10 
business days. Within 10 business days of a family reporting such a change, or the PHA determining 
such a change is necessary, the PHA will provide written notice of the effective date of the 
requirement, a list of agencies in the community that provide volunteer and/or training 
opportunities, as well as a documentation form on which the family member may record the 
activities performed and number of hours contributed. The effective date of the community service 
requirement will be the first of the month following 30-day notice. 
Determination of Initial Compliance 
When an adult family member becomes subject to community service, he or she must perform 
8 hours of community service for the months he or she is subject to the requirement before 
the end of the lease term (anniversary date).

Page 7 of 17                                                                                                    Revised 7/1/2026 
 
Example 1: Alberto Jones turns 18 on 5/10/15 and is not exempt from the community service 
requirement. His community service requirement begins on 6/1/15, and his initial 
compliance is reviewed before the end of the lease term (anniversary date), which is 
11/30/15. 
Alberto must perform 6 months of community service in his initial compliance period, before 
the end of the lease term (anniversary date). 
 
Example 2: Lisa Dewhurst leaves her job on 9/20/14 and is not exempt from the community 
service requirement. Her community service requirement begins on 10/1/14, and her initial 
compliance is reviewed before the end of the lease term (anniversary date), which is 6/30/15. 
Ms. Dewhurst must perform 9 months of community service in her initial compliance period, 
before the end of the lease term (anniversary date). 
 
Nonexempt to Exempt Status 
If a nonexempt person becomes exempt during the twelve month lease term, it is the family’s 
responsibility to report this change to the PHA within 10 business days. Any claim of exemption 
will be verified by the PHA in accordance with the policy at 11-I.D., Documentation and 
Verification of Exemption Status. 
 
Within 10 business days of a family reporting such a change, or the PHA determining such a 
change is necessary, the PHA will provide the family written notice that the family member is 
no longer subject to the community service requirement, if the PHA is able to verify the 
exemption.  
 
The exemption will be effective immediately. 
 
Documentation and Verification [24 CFR §960.605(c)(4), §960.607, Notice PIH 2016-08] 
 
The PHA must retain reasonable documentation of service requirement performance or exemption in 
participant files. 
Documentation and Verification of Exemption Status 
 
PHA Policy 
All family members who claim they are exempt from the community service requirement will be 
required to sign the community service exemption certification form found in Exhibit 11-3. The PHA 
will provide a completed copy to the family and will keep a copy in the tenant file. 
 
The PHA will verify that an individual is exempt from the community service requirement by 
following the verification hierarchy and documentation requirements in Chapter 7. 
 
The PHA makes the final determination whether or not to grant an exemption from the community 
service requirement. If a resident does not agree with the PHA’s determination, s/he can dispute 
the decision through the PHA’s grievance procedures (see Chapter 14).

Page 8 of 17                                                                                                    Revised 7/1/2026 
Documentation and Verification of Compliance 
 
At each regularly scheduled reexamination, each nonexempt family member presents a signed 
standardized certification form developed by the PHA of community service and self-sufficiency activities 
performed over the last 12 months [Notice PIH 2015-12]. 
 
If qualifying community service activities are administered by an organization other than the PHA, a family 
member who is required to fulfill a service requirement must provide documentation required by the PHA.  
The PHA may require a self-certification or certification form a third party [24 CFR §960.607]. 
If the PHA accepts self-certification of compliance with the community service requirement, it must provide 
a form which includes a statement that the client performed the required hours, contact information for 
the community service provider, a description of activities performed, and dates of service. 
If the PHA accepts self-certification, it must validate a sample of certifications through third-party 
documentation. The PHA must notify families that self-certification forms are available and that a sample 
of self-certifications will be validated.  
HUD strongly encourages PHAs to investigate community service compliance when there are questions of 
accuracy. 
 
PHA Policy 
Each individual who is subject to the community service requirement will be required to record 
their community service or self-sufficiency activities and the number of hours contributed on the 
required form. The certification form will also include places for signatures and phone numbers of 
supervisors, instructors, and counselors certifying to the number of hours contributed. 
Families will be required to submit the documentation to the PHA, upon request by the PHA, at 
least annually. 
If the PHA has reasonable cause to believe that the certification provided by the family is false or 
fraudulent, the PHA has the right to require additional third-party verification. 
Noncompliance 
 
Noncompliant Residents 
 
The lease specifies that it is renewed automatically for all purposes, unless the family fails to comply with 
the community service requirement. Violation of the service requirement is grounds for nonrenewal of the 
lease at the end of the twelve-month lease term, but not for termination of tenancy during the course of 
the twelve-month lease term [24 CFR §960.603(b)]. 
PHAs may not evict a family due to CSSR noncompliance. However, if PHA finds a tenant is noncompliant 
with CSSR, the PHA must provide written notification to the tenant of the noncompliance which must 
include:  
• 
A brief description of the finding of non-compliance with CSSR.  
• 
A statement that the PHA will not renew the lease at the end of the current 12-month lease term 
unless the tenant enters into a written work-out agreement with the PHA, or the family provides 
written assurance that is satisfactory to the PHA explaining that the tenant or other noncompliant 
resident no longer resides in the unit.  
− 
Such written work-out agreement must include the means through which a 
noncompliant family member will comply with the CSSR requirement [24 CFR

Page 9 of 17                                                                                                    Revised 7/1/2026 
§960.607(c), Notice PIH 2015-12]. 
 
The notice must also state that the tenant may request a grievance hearing on the PHA’s determination, in 
accordance with the PHA’s grievance procedures, and that the tenant may exercise any available judicial 
remedy to seek timely redress for the PHA’s nonrenewal of the lease because of the PHA’s determination. 
 
PHA Policy 
The notice of noncompliance will be sent at least 45 days prior to the end of the lease term. 
 
The family will have 10 business days from the date of the notice of noncompliance to enter into a 
written work-out agreement to cure the noncompliance over the twelve-month term of the new 
lease, provide documentation that the noncompliant resident no longer resides in the unit, or to 
request a grievance hearing. 
 
If the family reports that a noncompliant family member is no longer residing in the unit, the family 
must provide documentation that the family member has actually vacated the unit before the PHA 
will agree to continued occupancy of the family. Documentation must consist of a certification 
signed by the head of household as well as evidence of the current address of the family member 
that previously resided with them. 
 
If the family does not request a grievance hearing or does not take either corrective action required 
by the notice of noncompliance within the required 10 business day timeframe, the PHA will 
terminate tenancy in accordance with the policies in Section 13-IV.D. 
Continued Noncompliance and Enforcement Documentation [24 CFR §960.607(b)] 
Should a family member refuse to sign a written work-out agreement or fail to comply with the terms of 
the work-out agreement, PHAs are required to initiate termination of tenancy proceedings at the end of 
the current 12-month lease (see 24 CFR §966.53(c)) for failure to comply with lease requirements. When 
initiating termination of tenancy proceedings, the PHA will provide the following procedural safeguards:  
• 
Adequate notice to the tenant of the grounds for terminating the tenancy and for non-renewal of 
the lease;  
• 
Right of the tenant to be represented by counsel;  
• 
Opportunity for the tenant to refute the evidence presented by the PHA, including the right to 
confront and cross-examine witnesses and present any affirmative legal or equitable defense 
which the tenant may have; and,  
• 
A decision on the merits.  
 
PHA Policy 
Notices of continued noncompliance will be sent at least 30 days prior to the end of the lease term 
and will also serve as the family’s termination notice. The notice will meet the requirements for 
termination notices described in Section 13-IV.D, Form, Delivery, and Content of the Notice. 
 
The family will have 10 business days from the date of the notice of non-compliance to provide 
documentation that the noncompliant resident no longer resides in the unit, or to request a 
grievance hearing. 
 
If the family reports that a noncompliant family member is no longer residing in the unit, the family 
must provide documentation that the family member has actually vacated the unit before the PHA

Page 10 of 17                                                                                                    Revised 7/1/2026 
will agree to continued occupancy of the family. Documentation must consist of a certification 
signed by the head of household as well as evidence of the current address of the noncompliant 
family member that previously resided with them. 
 
If the family does not request a grievance hearing or provide such documentation within the 
required 10 business day timeframe, the family’s lease and tenancy will automatically terminate at 
the end of the current lease term without further notice. 
PART II: IMPLEMENTATION OF COMMUNITY SERVICE 
Overview 
 
Each PHA must develop a policy for administration of the community service and economic self-sufficiency 
requirements for public housing. It is in the PHA’s best interests to develop a viable, effective community 
service program, to provide residents the opportunity to engage in the community and to develop 
competencies. 
PHA Implementation of Community Service 
 
The PHA may not substitute any community service or self-sufficiency activities performed by residents for 
work ordinarily performed by PHA employees or replace a job at any location where residents perform 
activities to satisfy the service requirement [24 CFR §960.609]. 
 
PHA Policy 
If a disabled resident certifies that s/he is able to perform community service, the PHA will ensure 
that requests for reasonable accommodation are handled in accordance with the policies in 
Chapter 2.  
PHA Program Design 
 
The PHA may administer qualifying community service or economic self-sufficiency activities directly or 
may make community service activities available through a contractor, or through partnerships with 
qualified organizations, including resident organizations, and community agencies or institutions [24 CFR 
§960.605(b)]. 
 
PHA Policy 
The PHA will attempt to provide the broadest choice possible to residents as they choose 
community service activities.  
 
The PHA’s goal is to design a service program that gives residents viable opportunities to become 
involved in the community and to gain competencies and skills. The PHA will work with resident 
organizations and community organizations to design, implement, assess and recalibrate its 
community service program. 
 
The PHA will make every effort to identify volunteer opportunities throughout the community, 
especially those in proximity to public housing developments. To the greatest extent possible, the 
PHA will provide names and contacts at agencies that can provide opportunities for residents, 
including persons with disabilities, to fulfill their community service obligations.

Page 11 of 17                                                                                                    Revised 7/1/2026 
The PHA will provide in-house opportunities for volunteer work or self-sufficiency programs when 
possible. 
 
If a member of the family is participating in the FSS program, the regular meetings with the FSS 
Specialist will satisfy community service activities. 
 
Reference: 
City of Chandler, Public Housing Admissions and Continued Occupancy Policy

Page 12 of 17                                                                                                    Revised 7/1/2026 
Community Service and Self-Sufficiency 
 
 
A. Background 
 
The Quality Housing and Work Responsibility Act of 1998 requires that all nonexempt (see definitions) 
public housing adult residents (18 or older) contribute eight (8) hours per month of community service 
(volunteer work) or participate in eight (8) hours of training, counseling, classes or other activities that help 
an individual toward self-sufficiency and economic independence. This is a requirement of the public 
housing lease. 
 
B. Definitions 
 
Community Service – community service activities include, but are not limited to, work at: 
• 
Local public or nonprofit institutions such as schools, head start programs, before or after 
school programs, child care centers, hospitals, clinics, hospices, nursing homes, recreation 
centers, senior centers, adult day care programs, homeless shelters, feeding programs, food 
banks (distributing either donated or commodity foods), or clothes closets (distributing 
donated clothing). 
• 
Nonprofit organizations serving PHA residents or their children such as: Boy or Girl Scouts, 
Boys or Girls Club, 4-H clubs, Police Assistance League (PAL), organized children’s recreation, 
mentoring or education programs, Big Brothers or Big Sisters, garden centers, community 
clean-up programs, beautification programs. 
• 
Programs funded under the Older Americans Act, such as Green Thumb, Service Corps of 
Retired Executives, senior meals programs, senior centers, Meals on Wheels. 
• 
Public or nonprofit organizations dedicated to seniors, youth, children, residents, citizens, 
special-needs populations or with missions to enhance the environment, historic resources, 
cultural identities, neighborhoods, or performing arts. 
• 
PHA housing to improve grounds or provide gardens (so long as such work does not alter the 
PHA’s insurance coverage); or work through resident organizations to help other residents with 
problems, including serving on the Resident Advisory Board. 
• 
Care for the children of other residents so parent may volunteer. 
 
NOTE: Political activity is not acceptable for community service. 
 
PHA Policy 
Community Service must be only in the City of Chandler or serving citizens from the City of 
Chandler. 
 
Self-Sufficiency Activities – self-sufficiency activities include, but are not limited to: 
• 
Job readiness or job training 
• 
Training programs through local one-stop career centers, workforce investment boards (local 
entities administered through the U.S. Department of Labor), or other training providers 
• 
Employment counseling, work placement, or basic skills training 
• 
Education, including higher education (junior college or college) or reading, financial, or

Page 13 of 17                                                                                                    Revised 7/1/2026 
computer literacy classes 
• 
Apprenticeships (formal or informal) 
• 
English proficiency or English as a second language classes 
• 
Budgeting and credit counseling 
• 
Any other program necessary to ready a participant to work (such as substance abuse or 
mental health counseling) 
 
Exempt Adult – an adult member of the family who meets any of the following criteria: 
• 
Is 62 years of age or older 
• 
Is blind or a person with disabilities (as defined under section 216[i][l] or 1614 of the Social 
Security Act), and who certifies that because of this disability he or she is unable to comply with 
the service provisions, or is the primary caretaker of such an individuals 
• 
Is engaged in work activities 
• 
 Is able to meet requirements under a state program funded under part A of title IV of the Social 
Security Act, or under any other welfare program of the state in which the PHA is located, 
including a state-administered welfare-to-work program; or 
• 
Is a member of a family receiving assistance, benefits, or services under a state program 
• 
funded under part A of title IV of the Social Security Act, or under any other welfare program 
of the state in which the PHA is located, including a state-administered welfare-to work 
program and the supplemental nutrition assistance program (SNAP), and has not been found 
by the state or other administering entity to be in noncompliance with such program. 
 
PHAs can use reasonable guidelines in clarifying the work activities in coordination with TANF, as 
appropriate. 
 
Work Activities – as it relates to an exemption from the community service requirement, work activities 
means: 
• 
Unsubsidized employment 
• 
Subsidized private sector employment 
• 
Subsidized public sector employment 
• 
Work experience (including work associated with the refurbishing of publicly assisted 
 
housing) if sufficient private sector employment is not available 
• 
On-the-job training 
• 
Job search and job readiness assistance 
• 
Community service programs 
• 
Vocational educational training (not to exceed 12 months with respect to any individual) 
• 
Job skills training directly related to employment 
• 
Education directly related to employment, in the case of a recipient who has not received a 
high school diploma or a certificate of high school equivalency 
• 
Satisfactory attendance at secondary school or in a course of study leading to a certificate of 
general equivalence, in the case of a recipient who has not completed secondary school or 
received such a certificate

Page 14 of 17                                                                                                    Revised 7/1/2026 
• 
Provision of childcare services to an individual who is participating in a community service 
Program 
 
C. Requirements of the Program 
1. The eight (8) hours per month may be either volunteer work or self-sufficiency program activity, 
or a combination of the two. 
2. At least eight (8) hours of activity must be performed each month or may be aggregated across a 
year.  Any blocking of hours is acceptable as long as 96 hours is completed by each annual 
certification of compliance.  
3. Family obligation: 
• 
At lease execution, all adult members (18 or older) of a public housing resident family 
must: 
− 
Sign a certification (Attachment A) that they have received and read this policy and 
understand that if they are not exempt, failure to comply with the community 
service requirement will result in a nonrenewal of their lease; and 
− 
Declare if they are exempt. If exempt, they must complete the Exemption Form 
(Exhibit 11-3) and provide documentation of the exemption. 
• 
Upon written notice from the PHA, nonexempt family members must present complete 
documentation of activities performed during the applicable lease term. This 
documentation will include places for signatures of supervisors, instructors, or counselors, 
certifying to the number of hours contributed. 
• 
If a family member is found to be noncompliant at the end of the 12-month lease term, he 
or she, and the head of household, will be required to sign an agreement with the housing 
authority to make up the deficient hours over the next twelve (12) month period, or the 
lease will be terminated. 
• 
At annual reexamination, the family must also sign a certification certifying that they 
understand the community service requirement. 
4. Change in exempt status: 
• 
If, during the twelve (12) month lease period, a nonexempt person becomes exempt, it is 
his or her responsibility to report this to the PHA and provide documentation of exempt 
status. 
• 
If, during the twelve (12) month lease period, an exempt person becomes nonexempt, it is 
his or her responsibility to report this to the PHA. Upon receipt of this information the PHA 
will provide the person with the appropriate documentation form(s) and a list of agencies 
in the community that provide volunteer and/or training opportunities. 
 
D. Authority Obligation 
1. To the greatest extent possible and practicable, the PHA will: 
• 
Provide names and contacts at agencies that can provide opportunities for residents, 
including residents with disabilities, to fulfill their community service obligations. 
• 
Provide in-house opportunities for volunteer work or self-sufficiency activities. 
2. The PHA will provide the family with a copy of this policy, and all applicable exemption verification 
forms and community service documentation forms, at lease-up, lease renewal, when a family

Page 15 of 17                                                                                                    Revised 7/1/2026 
member becomes subject to the community service requirement during the lease term, and at any 
time upon the family’s request. 
3. Although exempt family members will be required to submit documentation to support their 
exemption, the PHA will verify the exemption status in accordance with its verification policies. The 
PHA will make the final determination as to whether or not a family member is exempt from the 
community service requirement. Residents may use the PHA’s grievance procedure if they disagree 
with the PHA’s determination. 
4. Noncompliance of family member: 
• 
At least thirty (30) days prior to the end of the 12-month lease term, the PHA will begin 
reviewing the exempt or nonexempt status and compliance of family members; 
• 
If, at the end of the initial 12-month lease term under which a family member is subject to 
the community service requirement, the PHA finds the family member to be noncompliant, 
the PHA will not renew the lease unless: 
− 
The head of household and any other noncompliant resident enter into a written 
agreement with the PHA, to make up the deficient hours over the next twelve (12) 
month period; or 
− 
The family provides written documentation satisfactory to the PHA that the 
noncompliant family member no longer resides in the unit. 
• 
If, at the end of the next 12-month lease term, the family member is still not compliant, a 
30-day notice to terminate the lease will be issued and the entire family will have to vacate, 
unless the family provides written documentation satisfactory to the PHA that the 
noncompliant family member no longer resides in the unit; 
• 
The family may use the PHA’s grievance procedure to dispute the lease termination. 
 
All adult family members must sign and date below, certifying that they have read and received a copy of 
this Community Service and Self-Sufficiency Policy. 
 
 
__________________________________________________ 
 
 
Head of Household Signature 
 
Date 
 
 
__________________________________________________ 
 
 
Other Household Member Signature 
 
Date 
 
 
__________________________________________________ 
 
 
Other Household Member Signature 
 
Date 
 
 
__________________________________________________ 
 
 
Other Household Member Signature 
 
Date

Page 16 of 17                                                                                                    Revised 7/1/2026 
 
Definition of a Person with a Disability Under Social Security Acts 216(i)(l) and 
Section 1416 (excerpt) for Purposes of Exemption from Community Service 
Social Security Act: 
 
216(i)(1): Except for purposes of sections 202(d), 202(e), 202(f), 223, and 225, the term “disability” means 
(A) inability to engage in any substantial gainful activity by reason of any medically determinable physical 
or mental impairment which can be expected to result in death or has lasted or can be expected to last for 
a continuous period of not less than 12 months, or (B) blindness; and the term “blindness” means central 
visual acuity of 20/200 or less in the better eye with the use of a correcting lens. An eye, which is 
accompanied by a limitation in the fields of vision such that the widest diameter of the visual field subtends 
an angle no greater than 20 degrees, shall be considered for purposes of this paragraph as having a central 
visual acuity of 20/200 or less. 
 
Section 1416 (excerpt): 
 
SEC. 1614. [42 U.S.C. 1382c] (a)(1) For purposes of this title, the term “aged, blind, or disabled individual” 
means an individual who—  
(A) is 65 years of age or older, is blind (as determined under paragraph (2)), or is disabled (as 
determined under paragraph (3)), and  
(B)(i) is a resident of the United States, and is either (I) a citizen or (II) an alien lawfully admitted for 
permanent residence or otherwise permanently residing in the United States under color of law 
(including any alien who is lawfully present in the United States as a result of the application of the 
provisions of section 212(d)(5) of the Immigration and Nationality Act), or  
(ii) is a child who is a citizen of the United States and, who is living with a parent of the child who is 
a member of the Armed Forces of the United States assigned to permanent duty ashore outside 
the United States.  
(2) An individual shall be considered to be blind for purposes of this title if he has central visual 
acuity of 20/200 or less in the better eye with the use of a correcting lens. An eye which is 
accompanied by a limitation in the fields of vision such that the widest diameter of the visual field 
subtends an angle no greater than 20 degrees shall be considered for purposes of the first 
sentence of this subsection as having a central visual acuity of 20/200 or less. An individual shall 
also be considered to be blind for purposes of this title if he is blind as defined under a State plan 
approved under title X or XVI as in effect for October 1972 and received aid under such plan (on 
the basis of blindness) for December 1973, so long as he is continuously blind as so defined.  
(3)(A) Except as provided in subparagraph (C), an individual shall be considered to be disabled for 
purposes of this title if he is unable to engage in any substantial gainful activity by reason of any 
medically determinable physical or mental impairment which can be expected to result in death or 
which has lasted or can be expected to last for a continuous period of not less than twelve months.

Page 17 of 17                                                                                                    Revised 7/1/2026 
PHA Determination of Exemption for Community Service 
 
Family:  
 
 
Adult family member:  
 
 
This adult family member meets the requirements for being exempted from the PHA’s community service 
requirement for the following reason:  
 
 62 years of age or older. (Documentation of age in file) 
 
 Is a person with disabilities and self-certifies below that he or she is unable to comply with the 
community service requirement. (Documentation of HUD definition of disability in file) 
 
 
Tenant certification: I am a person with disabilities and am unable to comply with the community 
service requirement. 
 
             ____________________________________________              _________________________________    
Family Member Signature 
 
 
 
Date 
 
 
 Is the primary caretaker of such an individual in the above category. (Documentation in file) 
 
 Is engaged in work activities. (Employment Verification in file) 
 
 Is able to meet requirements under a state program funded under part A of title IV of the Social 
Security Act, or under any other welfare program of the state in which the PHA is located, including 
a state-administered welfare-to-work (Documentation in file) 
 
 Is a member of a family receiving assistance, benefits, or services under a state program funded 
under part A of title IV of the Social Security Act, or under any other welfare program of the state 
in which the PHA is located, including a state-administered welfare-to-work program and the 
supplemental nutrition assistance program (SNAP), and has not been found by the state or other 
administering entity to be in noncompliance with such program (Documentation in file) 
 
 
_______________________________________________ 
             
_________ 
Head of Household Signature 
 
Date 
 
 
_______________________________________________ 
             
_________ 
Housing Specialist Signature  
 
Date

Page 1 of 12 
       Revised 7/1/2026 
 
Grievance Procedure for Conventional  
and Scattered Site Public Housing Programs 
 
The purpose of this grievance procedure is to set forth the requirements, standards and 
criteria established and implemented by the City of Chandler Housing and Redevelopment 
Division (hereafter referred to as the PHA) to assure that tenants in the Conventional and 
Scattered Site public housing program are afforded an opportunity for a hearing if the 
individual disputes, within a reasonable time, any action or failure to act involving the 
tenant's lease with the PHA or a PHA regulation which adversely affects the individual's 
tenant rights, duties, welfare or status. 
 
This procedure is meant to be used in conjunction with the City of Chandler Housing and 
Redevelopment Admissions and Continued Occupancy Policy (ACOP), Chapter 14, Part III. 
Applicability 
 
The grievance procedure outlined herein shall be applicable to all individual grievances, as 
defined by HUD as a tenant and resident organization, between the tenant and the PHA. 
 
This grievance procedure shall not apply to any grievance concerning an eviction or 
termination of tenancy based upon any criminal activity that threatens the health, safety, or 
right to peaceful enjoyment of the premises of other residents or employees of the PHA or 
any drug-related criminal activity on or off the premises. This procedure shall apply to all 
other eviction actions. 
 
This grievance procedure shall not be applicable to: 
A. disputes between tenants not involving the PHA, or to class grievances.  
B. The grievance procedure is not intended as a forum for initiating or negotiating policy 
changes between a group or groups of tenants and the PHA's Board of 
Commissioners. 
 
This grievance procedure is incorporated by reference in all tenant dwelling leases and will 
be furnished to each tenant and all resident organizations [24 CFR 966.52 (b) and (d)]. 
 
Any changes proposed in this grievance procedure must provide for at least 30 days’ notice 
to tenants and resident organizations, setting forth the proposed changes and providing an

Page 2 of 12 
       Revised 7/1/2026 
opportunity to present written comments.  Comments will be considered by the PHA before 
any revisions are made to the grievance procedure [24 CFR 966.52(c)].  
Due Process Determination 
 
The PHA is located in a HUD-declared due process state. Therefore, the PHA will not offer 
grievance hearings for lease terminations involving:  
A. criminal activity that resulted in a felony conviction of a household member; 
B. Activity that threatens the health, safety, or right to peaceful enjoyment of the 
premises of other residents or employees of the PHA,  
C. Any violent or drug-related criminal activity on or off the premises,  
(See City of Chandler, Admissions and Continued Occupancy Policy (ACOP), chapter 14-III.C. 
Applicability; [24 CFR 966.51]) 
 
The PHA may evict the occupants of the dwelling unit through the judicial eviction 
procedures, which are the subject of the determination. In this case, the PHA is not required 
to provide the opportunity for a hearing under the PHA's administrative grievance 
procedure. 
Definitions 
 
A. Grievance shall mean any dispute, which a tenant may have with respect to PHA 
action or failure to act in accordance with the individual tenant's lease or PHA 
regulations which adversely affect the individual tenant's rights, duties, welfare or 
status. 
 
B. Complainant shall mean any tenant in the Conventional or Scattered Site program 
whose grievance is presented to the PHA. 
 
C. Due process determination means a determination by HUD that law of the 
jurisdiction requires that the tenant must be given the opportunity for a hearing in 
court which provides the basic elements of due process before eviction from the 
dwelling unit.  HUD has issued a due process determination that entitles the PHA to 
exclude from the PHA administrative grievance any grievance concerning a 
termination of tenancy or eviction that involves criminal activity that threatens the 
health, safety, or right to peaceful enjoyment of the premises of other residents or 
employees of the PHA or any drug-related criminal activity on or near such premises. 
 
D Elements of due process means an eviction action or a termination of tenancy in a 
State or local court in which the following procedures are required:

Page 3 of 12 
       Revised 7/1/2026 
1. Adequate notice to the tenant of the grounds for terminating the tenancy and 
eviction; 
 
2. Right of the tenant to be represented by counsel; 
 
3. Opportunity for the tenant to refute the evidence presented by the PHA 
including the right to confront and cross-examine witnesses and to present 
any affirmative legal or equitable defense which the tenant may have; 
 
4. Right of the tenant to examine, before the grievance hearing, any PHA 
documents including records and regulations that are directly relevant to the 
hearing. 
 
5. A decision on the merits. 
 
E. Hearing Officer means an impartial person selected to hear grievances and render a 
decision with respect thereto. 
 
F. Hearing Panel means a panel selected to hear grievances and render a decision with 
respect thereto. 
 
G. Informal settlement conference shall mean a meeting between the complainant and 
the Housing and Redevelopment Senior Manager and or their designated 
representative. The PHA has sole discretion to determine the method of conducting 
the informal settlement conference. Included in the methods are remotely, in-person, 
or telephonic conference. 
 
H. Informal hearing shall mean a due process hearing before an impartial hearing 
officer, who may be an employee or official of the PHA who is not involved in the day-
to-day administration of the public housing program. 
 
I. 
Tenant means the adult person (or persons) (other than a live-in aide): 
 
1. Who resides in the unit, and who executed the lease with the PHA as lessee of 
the dwelling unit, or, if no such person now resides in the unit, 
 
2. Who resides in the unit, and who is the remaining head of household of the 
tenant family residing in the dwelling unit. 
 
J. 
Resident organization includes a resident management corporation.

Page 4 of 12 
       Revised 7/1/2026 
 
Grievance Process 
 
The grievance process shall consist of all these three (3) steps: 
1. Filing of a grievance with the PHA; 
2. Meeting with Housing Division Management in an informal settlement conference; 
and 
3. If the issue is still not resolved, the holding of an informal hearing. 
Informal Settlement of Grievance 
 
The PHA has the option to conduct the informal settlement via writing only, or it may be 
conducted remotely, telephonically, or in person. The PHA has the sole discretion 
regarding the method of an informal settlement.  
 
A request for an informal grievance settlement will be accepted by the PHA orally or in 
writing,  including email requests.  The request should include the reason(s) for the appeal. 
The request shall be signed and dated by the tenant, no later than ten (10) working days after 
the receipt of determination giving rise to the Grievance, so that the grievance may be 
discussed informally and settled without a hearing.   
 
Grievances related to complaints about operations matters that are received by the PHA’s 
central office will be referred to the Housing Assistance Senior Program Manager.  
Grievances involving complaints related to discrimination, harassment, or disability rights 
will be referred to the Housing and Redevelopment Senior Manager. 
 
As soon as the grievance is received, it will be reviewed by the COCHRD management team 
or delegate to be certain that neither of the exclusions in “APPLICABILITY” applies to the 
grievance. Should one of the exclusions apply, the complainant will be notified in writing 
that the matter raised is not subject to the PHA’s grievance procedure with the reason 
specified.  
Notification to Tenant  
 
If neither of the exclusions cited above apply, the complainant will be contacted by mail or 
email within 10 business days to arrange a mutually convenient time to meet so the 
grievance may be discussed informally and settled without a hearing. At the informal 
settlement, the complainant will present the grievance and the person in charge of the 
management office or the Civil Rights Administrator will attempt to settle the grievance to 
the satisfaction of both parties.

Page 5 of 12 
       Revised 7/1/2026 
The notification will include the following: 
A. Acknowledgment of the request for informal grievance settlement meeting 
B. Method of conducting the meeting (in-person, remotely, in-person, or telephonically) 
C. Date and time of the settlement meeting 
The notification will include instructions to the tenant as well as the outcome for failure to 
attend. 
A. If telephonic, the tenant must accept the phone call at the designated time. 
B. If via remote process, the tenant must be online and access the email invitation to 
the online meeting. 
C. If in-person, the tenant must be on time for the meeting. 
 
If a tenant fails to attend the scheduled meeting without prior notice, the PHA will 
reschedule the appointment only if the tenant can show good cause for failing to appear, 
or if it is needed as a reasonable accommodation for a person with disabilities. 
 
Good cause is defined as an unavoidable conflict which seriously affects the health, safety 
or welfare of the family. 
 
Failure to attend the informal grievance settlement meeting does not affect the tenant’s 
right to request a formal hearing. 
Informal Grievance Settlement Determination 
 
After the informal settlement meeting, a summary of such discussion shall be prepared in 
writing within five (5) business days and one copy shall be given to the tenant and one 
retained in the PHA’s tenant file.  The summary shall specify the names of the participants, 
dates of meeting, the nature of the proposed disposition of the complainant and the specific 
reasons therefore and shall specify the procedures by which a hearing may be obtained if 
the complainant is not satisfied.  All grievances and copies shall be signed and dated at time 
of receipt by the PHA. 
Procedures to Obtain a Hearing 
 
If the complainant is not satisfied with the PHA's response, the complainant shall submit a 
written request for a hearing to the PHA within ten (10) days after receipt of the summary of 
discussion.

Page 6 of 12 
       Revised 7/1/2026 
The written request shall specify: 
A. The nature of the grievance and grounds upon which it is based; and 
B. The action or relief sought. 
 
Within ten (10) working days after receipt of the request, the PHA shall contact the 
complainant to schedule a time and place reasonably convenient to both the complainant 
and the PHA.  
 
A written notification specifying the time, place and the procedures governing the hearing 
shall be delivered to the complainant and the appropriate PHA official. The PHA shall 
expeditiously forward the complainant's file to the person appointed as hearing officer. 
Selection of Hearing Officer or Hearing Panel 
 
A grievance hearing shall be conducted by an impartial person or persons who are appointed 
by the PHA, other than a person who made or approved the PHA action under review or a 
subordinate of such person.  Such individual or individuals do not need legal training. PHAs 
must describe their policies for selection of a hearing officer in their lease forms as required 
by §966.4.  This person may be an officer of the PHA or an employee of the PHA or contractor, 
or another PHA.  The PHA must include the method of selection in the Public Housing lease. 
Failure to Request Hearing 
 
If the tenant fails to request a hearing, the PHA informal grievance summary and/or eviction 
action is final. Failure to request a hearing does not constitute a waiver by the tenant of 
his/her right to contest the action in a court of law.  
Expedited Grievance Procedure 
 
Currently, the PHA does not offer expedited grievances 
Scheduling Hearings [24 CFR 966.56(a) and (b))] 
 
When a complainant submits a timely request for a grievance hearing, within ten (10) 
business days, the PHA will contact the complainant and the hearing officer to schedule the 
hearing as expeditiously as possible. 
 
The PHA staff member will send written notice of the hearing date and time to the 
complainant.  Notice to the complainant will be in writing, either personally delivered to the 
complainant, or sent by mail or email, return receipt requested.

Page 7 of 12 
       Revised 7/1/2026 
The notice will include the following: 
A. Acknowledgment of the request for informal grievance settlement meeting 
B. Method of conducting the meeting (in-person, remotely, in-person, or telephonically) 
C. Date and time of the settlement meeting 
D. That the PHA will provide technical assistance prior to and during the hearing, if 
needed; and 
E. That if the family or any individual witness has any technological, resource, or 
accessibility barriers, the family may inform the PHA and the PHA will assist the family 
in either resolving the issue or allow the family to participate in an in-person hearing, 
as appropriate. 
 
The tenant may request to reschedule a hearing on a one-time basis. Should the complainant 
need to reschedule a second time, he or she may do so for good cause, or if needed as a 
reasonable accommodation for a person with disabilities.  
 
Good cause is defined as an unavoidable conflict which seriously affects the health, safety, or 
welfare of the family. Requests to reschedule a hearing must be made orally or in writing 
prior to the hearing date. 
Remote Hearings 
HUD allows PHAs to conduct all or a portion of their grievance hearings remotely either over 
the phone, via video conferencing, or through other virtual platforms. If the PHA chooses to 
conduct remote grievance hearings, applicants may still request an in-person hearing, as 
applicable 
The PHA has the sole discretion to require informal hearings be conducted remotely.  
Remote hearings as a standard of customer service and convenience, will allow the PHA to 
provide a reasonable accommodation for a person with a disability, if an applicant does 
not have childcare or transportation that would enable them to attend the informal 
hearing, or if the applicant believes an in-person informal hearing would create an undue 
health risk. 
Conducting Remote Grievance Hearings [PIH 2020-32; 28 CFR §35.104] 
The PHA must ensure that the tenant has the right to hear and be heard. 
The PHA must ensure that the lack of technology or inability to use technology for remote 
grievance hearings does not pose a disadvantage to families that may not be apparent to 
the PHA. The PHA should determine through a survey or other means if these barriers exist 
prior to conducting the remote grievance hearing and, if the family does not have the proper 
technology to fully participate, either postpone the hearing or provide an alternative means 
of access.

Page 8 of 12 
       Revised 7/1/2026 
As with in-person grievance hearings, the PHA must provide all materials presented, whether 
paper or electronic, to the family prior to the remote grievance hearing. The family must also 
be provided with an accessible means by which to transmit their own evidence.  
The PHA’s essential responsibility is to ensure grievance hearings meet the requirements of 
due process and comply with HUD regulations. Therefore, all PHA policies and processes for 
remote grievance hearings will be conducted in accordance with due process requirements 
and will be in compliance with HUD regulations at 24 CFR 966.56 and the guidance for 
conducting remote hearings specified in Notice PIH 2020-32. 
COCHRD ACOP, Chapter 14-III.G., Remote Hearings, Conducting Remote Grievances 
Hearings, includes the following local policy: 
PHA Policy 
The PHA will conduct remote grievance hearings via videoconferencing or telephone 
conferencing. 
If the grievance will be conducted via videoconferencing, the PHA will ensure the following: 
• 
All tenants, tenant’s representatives, witnesses, and PHA representatives can 
adequately access the platform (i.e., hear, be heard, see, and be seen). 
• 
All parties who must have necessary documentation from the PHA have received it 
and makes it available for the grievance via hand delivery, US mail, and/or email. 
• 
At least 48 hours in advance of the grievance, all parties have received the 
documentation to be presented. 
• 
At least 48 to 72 hours in advance of the grievance, all parties have received 
information on how to access the video or telephone conference. 
o At least 24 hours before the scheduled hearing, the PHA has tested the 
access with the participants to ensure on the day and time of the grievance, 
delays due to inability to access will be at a minimum. 
Procedures Governing the Hearing [24 CFR §966.56] 
24 CFR §966.56 (a) states, “The hearing must be scheduled promptly for a time and place 
reasonably convenient to both the complainant and the PHA and held before a hearing 
officer. 
A written notification specifying the time, place, and the procedures governing the hearing 
must be delivered to the complainant and the appropriate official. 
The hearing shall be held before a hearing officer or hearing panel, as appropriate. The 
complainant shall be afforded a fair hearing under the elements of due process, which will 
include: 
A. The opportunity to examine before the hearing any PHA documents, including records 
and regulations, that are directly relevant to the hearing. The tenant is allowed to copy

Page 9 of 12 
       Revised 7/1/2026 
any such document at the tenant’s expense.  If the PHA does not make the document 
available for examination upon request by the complainant, the PHA may not rely on 
such document at the grievance hearing. 
B. The right to be represented by counsel, or other person chosen as the tenant’s 
representative, and to have such person make statements on the tenant’s behalf. 
C. The right to a private hearing unless the complainant requests a public hearing.  
D. The right to present evidence and arguments in support of the tenant’s complaint, to 
refute evidence relied on by the PHA or project management, and to confront and cross-
examine all witnesses upon whose testimony or information the PHA or project 
management relies. 
E. A decision based solely and exclusively upon the facts presented at the hearing [24 CFR 
966.56(b)]. 
The hearing is conducted informally by the hearing officer.  The PHA and the tenant must 
be given the opportunity to present oral or documentary evidence pertinent to the facts 
and issues raised by the complaint, and to question any witnesses. 
The complainant or the PHA may arrange in advance for a transcript of the hearing at the 
expense of the party making the arrangement.  Any interested party may purchase a copy 
of the transcript [24 CFR 966.56(e)]. 
 
If the complainant or the PHA fails to appear at a scheduled hearing, the hearing officer or 
hearing panel may make a determination to postpone the hearing not to exceed five 
business days or may make a determination that the party has waived his right to a hearing.  
A. If the tenant does not appear at the scheduled time of the hearing, the hearing 
officer will wait up to 20 minutes. If the tenant appears within 20 minutes of the 
scheduled time, the hearing will be held. If the tenant does not arrive within 20 
minutes of the scheduled time, they will be considered to have failed to appear. 
B. If the tenant fails to appear and was unable to reschedule the hearing in advance, 
the tenant must contact the PHA within 24 hours of the scheduled hearing date, 
excluding weekends and holidays. The hearing officer will reschedule the hearing 
only if the tenant can show good cause for the failure to appear, or it is needed as a 
reasonable accommodation for a person with disabilities. 
C. “Good cause” is defined as an unavoidable conflict, which seriously affects the 
health, safety, or welfare of the family. 
 
Both the complainant and the PHA shall be notified of the determination by the hearing 
officer or hearing panel: provided that a determination that the complainant has waived his 
right to a hearing shall not constitute a waiver of any right the complainant may have to 
contest the PHA's disposition of the grievance in an appropriate judicial proceeding.

Page 10 of 12 
       Revised 7/1/2026 
At the hearing, the complainant must first make a showing of an entitlement to the relief 
sought and thereafter the PHA must sustain the burden of justifying the PHA action or failure 
to act against which the complaint is directed. 
 
The hearing officer shall require the PHA, the complainant, counsel and other participants to 
conduct themselves in an orderly fashion. Failure to comply with the directions of the hearing 
officer to obtain order may result in exclusion from the proceedings or in a decision adverse 
to the interests of the disorderly party as appropriate. 
 
The decision of the hearing officer must be in writing, must be based solely on evidence 
provided at the hearing, and must state the legal and evidentiary grounds for the decision.  
 
Copies of the decision shall be provided to the PHA and the complainant not later than ten 
(10) working days after the hearing. To the extent that the decision is not inconsistent with 
state law, the United States Housing Act of 1937, as amended; HUD regulations and 
requirements promulgated thereunder; the PHA Annual Contributions Contract; or the 
Dwelling Lease and Occupancy Policy of the Conventional housing program; the decision of 
the hearing officer shall be binding on the PHA and the complainant, provided, however, that 
nothing contained in this grievance procedure shall preclude a complainant from exercising 
other rights if the complainant believes he/she is being discriminated against on the basis of 
race, color, creed, religion, sex or national origin. 
Accommodations of Persons with Disabilities 
 
The PHA must provide reasonable accommodation for persons with disabilities to participate 
in the hearing. 
 
Reasonable accommodation may include qualified sign language interpreters, readers, 
accessible locations, or attendants. 
 
If the tenant is visually impaired, any notice to the tenant that is required must be in an 
accessible format. [24 CFR 966.56(f)] 
Ensuring Accessibility for Persons with Disabilities and LEP Individuals  
As with in-person informal settlement of Grievances and hearings, the method for 
conducting remote informal settlement of Grievances and hearings must be accessible to 
persons with disabilities and the settlement/hearing must be conducted in accordance with 
Section 504 and accessibility requirements. This includes ensuring any information, 
websites, emails, digital notifications, and other virtual platforms are accessible for persons 
with vision, hearing, and other disabilities. 
Further, providing effective communication in a digital context may require the use of 
individualized auxiliary aids or services, such as audio description, captioning, sign 
language and other types of interpreters, keyboard accessibility, accessible documents,

Page 11 of 12 
       Revised 7/1/2026 
screen reader support, and transcripts. Auxiliary aids or services must be provided in 
accessible formats, in a timely manner, and in such a way to protect the privacy and 
independence of the individual. 
PHAs may never request or require that individuals with disabilities provide their own 
auxiliary aids or services, including for remote informal settlement of Grievances and 
hearings. 
PHAs are required to make reasonable accommodations in policies, practices, and 
procedures to ensure persons with disabilities have a full and equal opportunity to 
participate in and benefit from all aspects of the informal settlement/hearing process. See 
Chapter 2 for a more detailed discussion of reasonable accommodation requirements. 
If no method of conducting a remote informal settlement of Grievances or hearings is 
available that appropriately accommodates an individual’s disability, the PHA may not hold 
against the individual his or her inability to participate in the remote settlement/hearing, 
and the PHA should consider whether postponing the hearing to a later date is appropriate 
or whether there is a suitable alternative.  
Due to the individualized nature of disability, the appropriate auxiliary aid or service 
necessary, or reasonable accommodation, will depend on the specific circumstances and 
requirements.  
As with in-person settlements/hearings, Limited English Proficiency (LEP) requirements also 
apply to remote informal settlements/hearings, including the use of interpretation services 
and document translation. See ACOP, Chapter 2 for a more thorough discussion of 
accessibility and LEP requirements, all of which apply in the context of remote informal 
settlements/hearings, as well as  “Final Guidance to Federal Financial Assistance Recipients 
Regarding Title VI Prohibition against National Origin Discrimination Affecting Limited 
English Proficient Persons,” issued January 22, 2007, and available at:  
portal.hud.gov/hudportal/HUD?src=/program_offices/fair_housing_equal_opp/promotingfh
/lep-faq.

Page 12 of 12 
       Revised 7/1/2026 
Grievance Process 
City of Chandler Housing and Redevelopment Division 
(COCHRD) 
 
 
 
Informal Settlement Conference  
(Public Housing only) 
Meeting and/or data gathering to resolve  
Complaint Determination made by Housing 
Management 
(May be conducted remotely) 
 
 
 
 
 
Complaint is resolved at Informal 
Settlement Conference 
(May be conducted remotely) 
 
Complaint is not resolved 
Request For an Informal Hearing 
Must be filed within 10 days to 
COCHD 
 
 
 
 
 
 
Matter Resolved 
 
Informal Hearing Date Schedule  
Hearing Officer hears grievance 
(May be conducted remotely) 
 
 
 
 
 
 
 
 
Hearing Officer makes  
determination. Matter Resolved 
Regulations do not dictate any action 
necessary after the completion of the 
hearing. 
 
Client submits grievance to COCHD for 
Request for Informal Review 
Must be filed within 10 days to COCHRD

Page 1 of 5 
Revised 7/1/2026 
 
 
Landscaping Policy 
Scattered Site Housing  
 
The City of Chandler Housing and Redevelopment Division is pleased to provide well maintained housing that 
adds to the overall quality of the neighborhoods where their homes are located.  The purpose of this policy is to 
make certain that tenants are aware of their responsibilities as they pertain to maintaining the visual appearance 
of their residence. 
 
Tenant Responsibilities  
All tenants on the City of Chandler Housing and Redevelopment Division Scattered Site dwelling lease shall 
comply with the following: 
 
Tenants will be responsible for the upkeep and maintenance of all areas of landscaping on the dwelling premises 
including but not limited to the front, sides, back yards and alleyways.  This includes maintaining sidewalk, patios 
and driveways to be free of vegetation, rocks, and debris. 
 
1. Tenants will be responsible for all yard work, including but not limited to mowing, trimming, watering, 
trash/litter pickup and general upkeep to ensure that their landscaping is always maintained in good 
condition.  
• 
Good condition is defined as no vegetation protruding through any desert landscaping, 
commonly referred to as decomposed granite or a similar product.    
• 
If there is a turf lawn, the grass should not exceed a height of more than four (4) inches.   
• 
Other vegetation (weeds) should not be present in the turf areas or non-turf areas.   
• 
Final determination of specific tenant questions regarding the condition of their landscape will 
be the responsibility of the Housing Staff or their representatives/subcontractors.   
• 
During the wet season, tenants need to be proactive about weeds and weed removal. 
 
2. Tenants will be responsible for the purchase and maintenance of all equipment, mowers, hoses, sprinkler 
systems, tools, chemicals, fertilizers, and/or other necessary items required to maintain the landscaping 
in good condition. 
 
3. Tenants will dispose of all garbage, rubbish, landscaping clippings or trimmings in approved city refuse 
containers supplied by the City of Chandler Solid Waste Department and will not allow such items to 
accumulate on the premises. 
 
4. Tenants will maintain an appropriate watering schedule that indicates an awareness of the need to 
conserve water and still maintains an adequate water supply to support the landscaping in a healthy 
condition. 
 
5. Tenants will maintain the property in a clean and weed free manner.  The tenant may remove weeds by 
physical means or by the use of chemicals.  This will be done as often as necessary to control weeds.

Page 2 of 5 
Revised 7/1/2026 
 
 
6. Tenants are not to park or store any type of motor vehicle on the yard (landscaping). 
 
7. Tenants are required to report (request a work order) on any dead shrubs, trees or large vegetation. 
 
Landscaping Neglect, Damage And Repair 
Tenant shall use reasonable care to maintain all of the landscaping in a neat and healthy condition.  Failure of 
tenant to do so shall constitute neglect, and the tenant will be held financially responsible for the upkeep, repairs 
or replacement required to remedy this neglect.   
 
Lease Violation 
Tenant will receive a lease violation notice (typically a door hanger notice) and will have 3 days to correct the 
problem.  On the 4th day, housing staff or their representative will do a follow-up check of the property. If the 
problem is corrected, no other notice or steps are required.  If the problem is not corrected either housing 
maintenance staff or a landscape company will be sent out, at the tenant’s expense, to correct all landscape 
issues. 
 
Multiple Violations of the Landscaping Policy 
Multiple violations are defined as any tenant that has received more than two landscape lease violations in a 
continuous twelve (12) month period.  Multiple violations of the Landscape Policy may result in eviction.   
 
I have received, read and understand the above policy provision regarding the maintenance of the landscaping 
and agree to abide by these provisions. I have also received, read and understood the landscape guidelines. 
 
 
 
 
 
 
Head of Household Signature  
 
 
 
Date 
 
 
 
 
 
 
Other Adult Household Member Signature 
 
 
Date 
 
 
 
 
 
 
Other Adult Household Member Signature 
 
 
Date

Page 3 of 5 
Revised 7/1/2026 
 
 
 
 
 
Scattered Site Housing Program 
Landscaping Guidelines 
 
What Constitutes a Weed? 
• 
Desert Landscape Areas 
 
Any valueless, troublesome or noxious living plant material (including all grasses) growing in an 
area not designated as or intended for planning or growing.  This would exclude trees, shrubs 
or flowers approved by and planted by the Housing Division. 
• 
Lawn Areas 
Any valueless, troublesome or noxious living plant material (including all grasses) growing 
in an area designated as or intended solely for grass/turf. This would exclude trees, shrubs 
or flowers approved by and planted by the Housing Division. 
 
What Size of Weed or Amount of Weeds Constitutes a Lease Violation? 
 
• 
Desert Landscape (granite) 
 
Any weed(s) that exceeds three (3) inches in height, or that covers, or in combination covers, 
more than one square foot of the yard space.  Yard space is defined as any area of the front 
yard, side yard or back yard intended to have only granite as the main ground cover. 
• 
Lawn (grass/turf) 
 
Any weed that exceeds three (3) inches in height cover or in combination covers more than one 
square foot of the lawn area.  Lawn area is defined as any area intended to have grass/turf as 
the main ground cover. 
• 
Non-vegetated soil-dirt (This is permitted in backyards only) 
Any weed that exceeds three (3) inches in height, or more than one square foot of the yard 
space. 
• 
Alleys 
 
Any weed that exceeds three (3) inches in height and /or cover or in combination covers more 
than one square foot of the area located on the alley side of the wall, within the boundaries of 
the property lines, and to the centerline of the alley. 
• 
Sidewalks, Driveways, Gutters and Curbs 
Any weed that grows in a control joint, expansion joint, or crack located in any portion of 
the sidewalk, driveway, gutter or curb, within the boundaries of the property lines.

Page 4 of 5 
Revised 7/1/2026 
What Are the Tenants Responsibilities Pertaining to the Landscape? 
 
• 
Weeds  
Tenants will remove all weeds from all areas (as defined above) by either physical means or 
using chemicals.  This will be done as often as necessary to control weeds. 
 
• 
Lawns 
 
Tenants will remove all weeds from all areas (as defined above) by either physical means or 
using chemicals.  This will be done as often as necessary to control weeds and meet above 
requirements. 
 
 
Tenants will mow grass areas as often as necessary to keep grass at a height not to exceed 4”.  
If tenant does not use a mower with a bag attachment or a mower that mulches, then tenant 
must rake up and properly dispose of all grass clippings immediately after mowing.  Grass 
clippings are not to be stored on the property.  Tenants will provide sufficient water to keep 
grass healthy and green. 
• 
Trees 
Tenants will keep all trees trimmed to a bottom height of at least 7’.  Housing Maintenance will 
complete any other tree trimming.  Tenant will report any dead branches (above 7’) or dead 
trees to the Housing Office as soon as discovered.  Tenant will remove all tree cuttings from the 
yard and properly dispose of them.  Tree trimmings are not to be stored on the property. 
Tenants will provide sufficient water to keep trees healthy and green. 
• 
Shrubs 
 
Tenants will keep all shrubs trimmed as appropriate for each particular type of shrub.  Shrubs 
near the house will not exceed total height greater than the height of the windowsills.  Shrub 
trimmings will be picked up and properly disposed of and not stored on the property.  
Questions regarding height should be directed to Housing Maintenance.  Tenants will provide 
sufficient water to keep shrubs healthy and green. 
• 
Front & Back Yards 
 
Yards are to be kept free of trash and debris at all times.  Tenants will not allow garbage, 
rubbish, or landscaping debris to accumulate on the premises.  Tenants will not store 
construction materials, landscape materials, auto & motorcycle or bicycle parts on the 
premises.  Tenants will not park or store any type of motor vehicle on any landscaped area. 
• 
Alleys 
 
Tenants will keep the portion of the alley that extends from property line to property line, and 
to the centerline of the alley.  Tenant will not store or allow any type of debris to be stored on 
this portion of the alley.  Tenant will keep weeds and grass within the policy as stated above. 
• 
Trash & Recycling Containers 
 
Tenant will keep both trash and recycling containers in the back yard except on the day of 
pickup.  Containers set out for the day off collection must be returned by the end of the day.  
Containers are not to be stored anywhere in front of the property, including garages or 
carports.

Page 5 of 5 
Revised 7/1/2026 
 
• 
Lawn, Shrub, and Tree Care 
 
Tenants will maintain an appropriate watering and fertilizing schedule to keep lawns, shrubs, 
and trees healthy and green. 
• 
Adding or Removal of Trees, Shrubs, Plants, Flowers, and Grass. 
 
Without written consent from the Maintenance Supervisor (through a “Request for Alteration” 
form) tenants will not plant, or remove plantings (trees, shrubs, plants, grass, etc.) from the 
property.

Page 1 of 21 
Revised 7/1/2026 
 
Public Housing Lease Agreement 
 
Name of Tenant:  
Lease Address:  
 
 
        
 
Bedroom Size:     BR  
 
 
Lease Start Date:  
 
I. 
Lease of Residence.  The City of Chandler, an Arizona municipal corporation, by and through 
its Housing and Redevelopment Division, acting as the Housing Authority of the City of 
Chandler (the “Authority”), does hereby lease to the above-named tenant (“Tenant”) the 
residence located at the above-stated address and described further below (the “Residence”), 
pursuant to the terms and conditions of this Public Housing Lease Agreement (the “Lease”), 
which the parties hereto intend and agree shall be binding upon the Authority, Tenant, and 
any adult member of Tenant’s household as a Co-Tenant. 
 
II. 
Household Composition.  Except as otherwise indicated, the use of the Residence is limited 
to Tenant’s household.  Tenant’s household only consists of Tenant (listed below as Head of 
Household) and those other persons listed below and having the relationship to Tenant 
indicated below (the “household members” or “Tenant’s household members”).  Any of 
Tenant’s household members that is 18 years of age or older is deemed to be an adult 
member of Tenant’s household and shall sign the Lease as a Co-Tenant.  A Co-Tenant is subject 
to the terms and conditions of the Lease to the same extent as Tenant, but has no right of 
occupancy and use of the Residence greater than that of Tenant and may not continue to 
occupy and use the Residence in the event Tenant’s right to occupancy and use of the 
Residence is terminated for any reason.  
 
(List Tenant first, and list all other persons in order by age, oldest to youngest.  Add a written 
addendum to complete the listing if not enough space is available below.) 
 
Name 
Relationship 
Age & Birthdate 
 
Social Security # 
 
Head of Household 
 
A. 
Any addition to the household members, including the addition of any live-in aide or 
a foster child, but excluding natural births, requires prior written approval of the 
Authority.  The Authority will grant such approval only if the proposed additional 
member passes the Authority’s screening criteria and a dwelling unit of the 
appropriate size is available.  “Live-in aide” means a person who resides with an 
elderly, disabled or handicapped person and who (i) is determined by the Authority to 
be essential to the care and well-being of the person, (ii) is not obligated for the 
support of the person, and (iii) would not be living in the dwelling unit except to 
provide the necessary support services. 
 
B. 
Any change in the composition of Tenant’s household shall be reported by Tenant in 
writing to be received by the Authority within ten (10) business days of the occurrence 
in accordance with Paragraph E.2 of Section VII of the Lease.

Page 2 of 21 
Revised 7/1/2026 
 
III. 
The Residence.  
 
A. 
If the Lease is for a conventional unit (apartment), the “Residence” consists of the 
dwelling unit at the above-stated address (“dwelling unit”), including any adjoining 
entrance or access way to the dwelling unit, which is located within the public housing 
development owned, operated and/or maintained by the Authority at that address 
(the “Development”), and includes permission for Tenant and Tenant’s household 
members to use the common areas of the Development, along with other residents 
of the Development.  The Development also includes any additional facilities and 
grounds used by the Authority to provide educational, recreational or other support 
services for the benefit of the residents of the Development alone or jointly with 
residents of other public housing developments owned, operated and/or maintained 
by the Authority. 
 
B. 
If the Lease is for a scattered site unit (single family home), the “Residence” is all of the 
real property at the above-stated address, including, without limitation, the dwelling 
unit and any other improvement upon the real property, any entrance or access way 
to the real property and/or the dwelling unit, and any yard or grounds at the real 
property.   
 
C. 
Regardless of the type of unit leased, the dwelling unit also includes without additional 
charge the following appliances:  cooking range and refrigerator. 
 
D. 
As used in this Lease, the term “premises” means the Tenant’s Residence. 
 
IV. 
Utilities. 
 
CONVENTIONAL UNITS (Apartments):  
A. 
The Authority shall furnish the following utilities, but is not responsible for the absence 
of any such utility services caused by matters beyond the control of the City of 
Chandler’s Housing and Redevelopment Division:  water, sewer, and refuse collection. 
 
B. 
Tenant shall arrange and pay for the following utilities, which are not furnished by the 
Authority, but which are needed to maintain a decent, safe and sanitary dwelling:  
electricity and gas.  Tenant shall be responsible for arranging and paying for these 
utilities and shall present proof of utility arrangements prior to signing the Lease. 
 
C. 
The Authority shall provide a utility allowance for Tenant-purchased utilities (other 
than the telephone).  The allowance will be based upon the monthly cost of a 
reasonable consumption of such utilities and the allowance will be posted in a Utility 
Allowance Schedule available at the Housing and Redevelopment Division Office. 
 
SCATTERED SITE UNITS (Single Family Homes): 
A. 
 All utility services shall be provided by Tenant.  Tenant shall be responsible for 
arranging and paying for all utilities and shall present proof of utility arrangements 
prior to signing the Lease.  Utilities include electricity, gas, water, sewer and refuse 
collection (where not part of water or sewer service). 
 
B. 
The Authority shall provide a utility allowance for Tenant-purchased utilities (other 
than the telephone).  The allowance will be based upon the monthly cost of a

Page 3 of 21 
Revised 7/1/2026 
 
reasonable consumption of such utilities and the allowance will be posted in a Utility 
Allowance Schedule available at the Housing and Redevelopment Division Office. 
 
V. 
Lease Term.  The term of the Lease shall be for a period of twelve (12) months beginning on 
the lease start date indicated above (the “Lease Start Date”), and shall be renewed 
automatically for successive twelve (12) month periods provided that Tenant and all adult 
members of Tenant’s household have fully complied with their community service obligations 
(described in Paragraph T of Section X of the Lease), and the Lease has not been terminated 
or is in the process of being terminated for good cause.  The Lease Start Date is also the date 
on which Tenant may first occupy the dwelling unit. 
 
VI. 
Lease Payments.  Payments due to the Authority from Tenant under the Lease are:  
 
A. 
Rental Payment.  Tenant shall pay a monthly rent of  $____and it shall remain in effect 
unless adjusted by the Authority in accordance Section VII below.  If the Lease Start Date is not the 
first day of the calendar month, then the prorated rent for the first calendar month of the lease term 
is $0.00. The monthly rent is DUE and PAYABLE in advance on the first day of the month and is 
delinquent thereafter, except that any prorated rent for the first calendar month of the lease term 
is due and payable on the Lease Start Date.  Any other charges that are due and owing shall be paid 
at the same time as the monthly rent.  The monthly rent and other charges shall be paid at the City 
Hall, Utility Office, 175 South Arizona Avenue, bldg. A, Chandler, Arizona 85225, or at such other location 
as may be subsequently designated in writing by the Authority.  No partial payments of any rent 
that is due and payable will be accepted. 
 
B. 
Rental Basis.  The monthly rent is based on the following:         (Check One) 
 
the Authority-determined flat rent for the unit (flat rent option). 
the income and other information reported by the Tenant (income-based rent 
option). 
 
Tenant may change the basis on which monthly rent is determined at the time of Tenant’s annual 
review.  Also, if Tenant is currently using the flat rent option, then, at any time Tenant so requests, the 
Authority will immediately provide for Tenant to make rent payments using the income-based rent 
option upon making a determination that the Tenant is unable to pay current monthly rent because 
of financial hardship to Tenant’s household, including:  (a) decrease of household income; (b) increase 
in household expenses for medical costs, child care, transportation, education or similar items; and 
(c) such other hardship situations as may be determined by the Authority. 
 
C. 
Other Charges.  Tenant shall also pay certain additional charges as follows: 
 
1. 
Maintenance costs -- Tenant shall pay a charge for the cost of maintenance 
services or repairs incurred by the Authority due to damage to the Residence, 
beyond normal wear and tear, caused by intentional or negligent acts (either 
of omission or commission) of Tenant, any of Tenant’s household members or 
by any guest (defined below).  The charge for the cost of such service or repair 
shall be based upon either the Schedule of Maintenance Charges posted by 
the Authority at the Housing Office (defined below) or, for work not listed on 
the Schedule of Maintenance Charges, the actual cost to the Authority for the 
labor and materials needed to complete the work.  If overtime work is 
required, overtime rates shall be charged.

Page 4 of 21 
Revised 7/1/2026 
 
 
2. 
Late Charge -- Tenant shall pay a late fee charge of $25.00 per month if rent or 
other charges then due are not paid until after the fifth (5th) calendar day of 
the month.   
 
The charges listed in paragraphs C.1 and C.2 above shall not be due and payable until fourteen (14) 
days after the Authority gives written notice of the charges. The Authority, in its sole discretion and 
where it has determined that undue hardship to Tenant exists, may enter into a written agreement 
with Tenant for payment of maintenance costs through periodic installment payments over a fixed 
period of time not to exceed six (6) months, but the failure to make any installment payment when 
due under such an agreement shall, without further notice or demand, cause the full amount of the 
maintenance charges covered by the agreement to become immediately due and payable, and shall 
constitute a violation of Tenant’s payment obligation under the Lease. 
 
D. 
Security Deposit.  Tenant shall pay a security deposit of $___________.  The security 
deposit shall be held on deposit, accruing no interest to Tenant, and shall be refunded 
to Tenant on termination of the Lease after deducting that amount necessary (i) to pay 
the cost of any rent or other charges due and owing by Tenant at the termination of 
the Lease and (ii) to reimburse the Authority for the cost of repairing any damage to 
the Residence, beyond normal wear and tear, caused by intentional or negligent acts 
(either of omission or commission) of Tenant, any of Tenant’s household members or 
by any guest. 
 
1. 
The security deposit shall not be used to advance payment of rent or other 
charges owed by Tenant while Tenant continues in occupancy of the premises. 
 
2. 
Within thirty (30) days after termination of the Lease and recovery of 
possession of the premises by the Authority, an itemization of all amounts to 
be deducted from the security deposit shall be contained within a written 
notice delivered to Tenant together with the balance of the security deposit 
payable to Tenant, provided that Tenant has delivered to the Authority written 
notice of Tenant’s forwarding address. 
 
E. 
Posting of Payments.  Payments will be applied as follows: 
1. 
Late unpaid rent for prior months 
2. 
Maintenance charges 
3. 
Late charges 
4. 
Other charges 
5. 
Current rent 
 
VII. 
Resident Information and Re-determination of Rent, Dwelling Size, and Eligibility.  
 
A. 
Annual Review.  The Authority shall conduct an annual review of the circumstances 
of Tenant’s household to re-determine the monthly rent amount and the suitability of 
the size of the dwelling unit.   
 
1. 
If Tenant’s rent is based on the flat rent option, a review of Tenant’s 
household’s income will occur only every third year that the Lease is in effect.  
However, at each annual review, rent for the next succeeding twelve (12) 
month period of the Lease shall be determined, and issues related to

Page 5 of 21 
Revised 7/1/2026 
 
suitability of the dwelling unit given the household’s composition may be 
addressed.  Tenant shall also be provided with the opportunity to change to 
the income-based rent option for the next succeeding twelve (12) month 
period of the Lease. 
 
2. 
If Tenant’s rent is based on the income-based rent option, the Authority shall 
conduct an income review of Tenant’s household and the rent for the next 
succeeding twelve (12) month period of the Lease shall be determined, as well 
as suitability of the dwelling unit given the household’s composition.  Tenant 
shall also be provided with the opportunity to change to the flat rent option 
for the next succeeding twelve (12) month period of the Lease. 
 
B. 
Special Review.  In cases where annual income cannot be projected for a twelve-
month period or Tenant is reporting no income and has chosen the income-based 
rent option, the Authority shall schedule special rent reviews every thirty (30) days.  
Monthly rent may be adjusted upon completion of the review. 
 
C. 
Interim Review.  An interim review may be conducted by the Authority if: 
 
1. 
A person with income joins Tenant’s household; 
 
2. 
Tenant can verify a change in Tenant’s circumstances (such as a decline in or 
loss of income due to circumstances beyond the resident’s control) that would 
justify a reduction in monthly rent or switching to the income-based rent 
option for rent determination; 
 
3. 
It is found that Tenant has misrepresented the facts upon which the monthly     
rent amount is based so that the rent Tenant is actually being charged is less 
than the rent that Tenant would have been charged if the misrepresentation 
has not been made; or 
 
4. 
Rent determination formulas or procedures are changed by applicable law. 
 
D. 
Community Service Compliance Review.  Thirty (30) days prior to the end of the 
lease term, the Authority shall review and determine if the adult members of Tenant’s 
household are in compliance with their community service obligation (Section X, 
Paragraph T).  If the Authority determines that not all of the adult members of Tenant’s 
household have complied with the requirement, the Authority shall notify Tenant that:  
(i) Tenant or an another adult household member is not in compliance; (ii) 
determination of noncompliance is subject to the grievance procedure available under 
this Lease; and (iii) unless Tenant enters into an agreement prior to the end of the 
lease term to cure the compliance deficiency over the next twelve (12) month term of 
the lease, Tenant’s lease term will not be renewed. 
 
E. 
Tenant Reporting Requirements. 
 
1. 
Tenant agrees that, in connection with any annual, special or interim review, 
Tenant shall furnish to the Authority, within a reasonable time after request to 
do so, accurate and complete information regarding Tenant’s financial and 
household 
circumstances, 
including 
without 
limitation, 
information

Page 6 of 21 
Revised 7/1/2026 
 
concerning household composition, age of the household members, income 
and source(s) of income of Tenant and all of the household members, assets, 
expenses and related information deemed necessary by the Authority to 
consider re-determination of rent, suitable dwelling unit size, and eligibility. 
 
a. 
When requested, Tenant shall also provide verification of the 
information furnished, and/or independent verification of information 
concerning income from the source of the income, and/or any release 
needed for the Authority to obtain verified information relevant to a 
re-determination from third-party sources. 
 
b. 
It is agreed that failure to furnish information, verifications or releases 
needed for the review to be made by the Authority, or to provide 
accurate and complete information, shall be a serious violation of the 
terms of the Lease and a good cause for the Authority to terminate the 
Lease. 
 
2. 
Tenant shall report in writing within ten (10) business days of occurrence to 
the Authority any of the following changes in household circumstances when 
they occur between the time of any annual review: 
 
a. 
An additional person has been added to the household through birth, 
adoption, or court-awarded custody; 
 
b. 
A household member is leaving or has left and will be residing 
elsewhere; or 
 
c. 
There has been an increase in household income or decrease in 
household’s allowable expenses. 
 
3. 
If Tenant or Tenant’s household receives information regarding income, 
earnings, wages, or unemployment compensation from the Department of 
Housing and Urban Development (HUD) pursuant to an income verification 
procedure of HUD, Tenant shall disclose such information, upon receipt of 
such information, to the Authority. 
 
F. 
Any re-determination made as part of a review shall be based upon the information 
provided by Tenant or obtained by the Authority and shall be made in accordance with 
the Authority’s Admissions and Occupancy Policy, which is posted at the Housing 
Office.  A copy of the policy will be furnished on request at the expense of the person 
making the request. 
 
1. 
The Lease will NOT be revised to permit a change of household composition 
resulting from a request to allow adult children of Tenant to move back into 
the dwelling unit unless it is determined that the move is essential for the 
mental or physical health of Tenant AND does not disqualify Tenant’s 
household for the size of unit it is currently occupying. 
 
2. 
If, as part of a special or interim review, a rent reduction is granted due to 
change in Tenant’s circumstances, any subsequent increase in the income of

Page 7 of 21 
Revised 7/1/2026 
 
the Tenant’s household shall be reported in writing to the Authority within ten 
(10) business days of the occurrence.  The failure to make such report may 
result in a retroactive re-computation of monthly rent. 
 
G. 
Rent Adjustments.  Tenant shall be notified in writing of any rent adjustment to be 
made upon completion of a re-determination review.  The notice will state the effective 
date of the rent adjustment. 
 
1. 
If rent is decreased, the adjustment shall become effective on the first (1st) day 
of the month following the reported change in circumstances or change in 
applicable law, provided Tenant reported the change in a timely manner, as 
specified above (when change is based on new circumstances). 
 
2. 
If rent is increased because an increase in income occurs which is reported 
within ten (10) business days of the occurrence, in writing, the increase will be 
completed and effective on the first of the month following 30 days’ notice to 
the family. . 
 
3. 
In the case of a rent increase due to a change in applicable law, the increase 
will become effective the first (1st) day of the second (2nd) month following 
the month in which the Authority notifies Tenant of the law or regulatory 
change. 
 
4. 
If, within the time required by the Lease, Tenant fails to report any change in 
household composition or any subsequent increase in income, or fails to 
furnish the information or documents described in paragraph E above, or if 
Tenant misrepresents facts on which rent is based, and therefore avoids what 
would have been a change to a higher monthly rent amount, then, upon 
discovery of either Tenant’s failure to properly disclose or Tenant’s 
misrepresentation, the Authority shall retroactively re-compute the rent which 
Tenant should have been charged effective as of the date such change should 
have occurred.  Any such retroactive rent shall be due and payable in its 
entirety on the first (1st) day of the second (2nd) month following the month 
in which the Authority notifies Tenant of the increase.  Retroactive rent is in 
addition to any other rights or remedies available to the Authority, including 
termination of the Lease. 
 
H. 
Treatment of Income Changes Resulting From Welfare Requirements.   
 
1. 
This Subsection applies to Tenant if Tenant or any member of Tenant’s 
household receives benefits for welfare or public assistance from a State or 
other public agency under a program for which the Federal, State or local law 
relating to the program requires, as a condition of eligibility for assistance 
under the program, participation of Tenant or a member of Tenant’s 
household in an economic self-sufficiency program (the “assistance program”). 
 
2. 
Tenant’s rent shall not be reduced if the decrease in the annual income of 
Tenant’s household is caused by a reduction of the assistance program 
benefits received by Tenant or any member of Tenant’s household that is the 
result of:

Page 8 of 21 
Revised 7/1/2026 
 
 
a. 
 any failure of Tenant or a household member to comply with the 
conditions of the assistance program requiring participation in an 
economic self-sufficiency program or other work activities; or  
 
b. 
any act of fraud. 
 
3. 
Where paragraph I.2 above applies, the amount of income to be attributed to 
Tenant household shall include what the household would have received had 
there been compliance with the requirements of the assistance program or an 
act of fraud had not been committed. 
 
4. 
For purposes of rent adjustments, the reduction of benefits from the 
assistance program that occurs as a result of the expiration of a time limit for 
receipt of assistance will not be considered a failure to comply with the 
program’s requirements.  Tenant’s rent will be reduced as a result of such a 
decrease. 
 
5. 
The Authority will verify the information provided by Tenant to determine if a 
decrease in the rent is warranted. 
 
I. 
Transfers. 
 
1. 
Tenant agrees to transfer to another appropriate size dwelling unit leased by 
the Authority if the Authority determines that, based on Tenant’s household 
composition, the size or design of Tenant’s present dwelling unit is 
inappropriate. 
 
2. 
Tenant agrees to transfer to another unit if the Authority determines that such 
transfer is necessary to rehabilitate, repair or demolish Tenant’s present 
dwelling unit. 
. 
3. 
If Tenant makes a written request for a special unit feature in support of a 
documented disability or handicap, the Authority shall modify Tenant’s 
existing dwelling unit, subject to its determination that the request is 
reasonable.  If the cost and extent of the modification are equivalent to those 
for a fully handicap-accessible unit, Tenant agrees that the Authority may 
transfer Tenant to another unit with the features requested at the Authority’s 
expense. 
 
4. 
Tenant acknowledges and agrees that if Tenant is not disabled but is 
occupying a dwelling unit containing special features for disabled persons, the 
Tenant will transfer to a unit without such features should another person 
eligible for housing assistance need Tenant’s present dwelling unit.  Tenant 
further acknowledges that Tenant shall be responsible for all costs associated 
with the transfer to another dwelling unit pursuant to this section. 
 
5. 
Transfers under paragraphs I.1 through I.4 above shall not occur until at least 
seven (7) days after written notice is given by the Authority to Tenant.  Tenant 
shall leave the dwelling unit from which Tenant is transferred in a clean and

Page 9 of 21 
Revised 7/1/2026 
 
good condition, reasonable wear and tear accepted and shall return all keys 
to such dwelling unit or any other portion of the premises.  If Tenant refuses 
to move after the notice is given, such refusal shall be deemed a serious 
violation of the Lease and good cause for Lease termination by the Authority.    
 
6. 
When the Authority makes a re-determination of the monthly rent amount 
payable by Tenant, or determines that Tenant must transfer to another unit 
based on household composition, or otherwise determines that a transfer is 
required, the notice of such action given to Tenant by the Authority shall 
inform Tenant that Tenant may ask for an explanation stating the specific 
grounds of the Authority determination, and that if Tenant does not agree with 
the determination, Tenant shall have the right to request a hearing under the 
Authority’s grievance procedure.  The change in rent or the transfer to another 
unit shall be deferred or postponed until either the time to request a hearing 
has expired or, where timely requested, the hearing process has been 
completed. 
 
7. 
The Authority will consider a Tenant request for a transfer in accordance with 
transfer priorities established in the Admissions and Occupancy Policies. 
 
8. 
For conventional units, the Authority will consider a transfer for a Tenant who 
lives in a development where Tenant’s income category (below or above 30% 
of area median) predominates and wishes to move to a development where 
Tenant’s income category does not predominate. 
 
VIII. 
Use of the Premises. 
 
A. 
The dwelling unit shall be used only as a private residence for Tenant and Tenant’s 
household members, except that Tenant and the household members may request 
an exception for certain limited incidental activities on a case-by-case basis in the 
dwelling unit if the Authority has given prior written consent to do so. All exceptions 
will require prior written approval and, if the activity continues in the following year, a 
new exception request will need to be submitted for approval. 
 
B. 
Tenant shall give prior notice to the Authority of any guest staying overnight at Tenant’s 
premises and any such overnight stay is deemed an accommodation for the guest.  
Reasonable accommodation for a guest is permitted only so long as the guest is not 
provided accommodation in or upon the premises, including the dwelling unit, for 
more than a total of fourteen (14) days in a twelve (12) month period, except with the 
express written permission of the Authority made upon written request from Tenant.  
As used in the Lease, “guest” means a person present in the dwelling unit or elsewhere 
upon the premises, other than Tenant or the household members, who is so present 
with the consent of the Tenant or one of the household members. 
 
C. 
Tenant, any of the household members and any guest shall only use the dwelling unit 
or any other portion of the premises for lawful purposes permitted under the Lease 
and shall comply with all applicable rules and regulations of the Authority and with all 
applicable federal, state and local laws.

Page 10 of 21 
Revised 7/1/2026 
 
D. 
Tenant, the household members and any guests, shall use not use the utilities 
 
 
 
furnished by the Authority so as to waste the utilities through excess utility con
 
 
 
consumption, and shall  also use and operate all utilities, whether or not 
furnished by the Authority, so as to comply with all applicable laws, regulations  
 
 
or guidelines of any governmental entity regulating utilities or fuels. 
 
 
 
E. 
development for any reason if the Tenant has been evicted through the judicial 
 
 
 
process; (2) the Tenant is issued an eviction notice, appeals the eviction to the 
 
  
 
hearing office and the hearing officer upholds the City’s decision; and/or (3)  
 
 
  
the Tenant fails to appeal the eviction notice within the requisite time period.   
 
IX. 
The Authority’s Obligations. 
 
 
The Authority agrees to: 
 
A. 
Maintain the premises (and for conventional units, the Development) in a decent, safe 
and sanitary condition; 
 
B. 
Comply with the requirements of applicable building codes, housing codes, and HUD 
regulations materially affecting health and safety, including housing quality standards 
promulgated by HUD (“Housekeeping Standards”); 
 
C. 
Make necessary repairs to the dwelling unit; 
 
D. 
For conventional units, keep the Development’s buildings, facilities and common 
areas, not otherwise assigned to Tenant for maintenance and upkeep, in a clean and 
safe condition; 
 
E. 
Maintain in good and safe working order and condition electrical, plumbing, sanitary, 
heating, ventilating, and other facilities and appliances supplied or required to be 
supplied by the Authority; 
 
F. 
Provide and maintain appropriate receptacles and facilities (except containers for the 
exclusive use of Tenant’s household) for the deposit of garbage, rubbish, and other 
waste removed from the dwelling unit by Tenant (scattered site units have receptacles 
provided as part of refuse collection service);  
 
G. 
Supply running water and reasonable amounts of hot water and reasonable amount 
of heat at appropriate times of the year according to local custom and usage, except 
where the building that includes the dwelling unit is not required by law to be 
equipped for that purpose, or where heat and/or hot water is generated by an 
installation within the exclusive control of Tenant and the utility connection is 
interrupted by the action or inaction of Tenant, any of the household members or a 
guest, including failure to arrange or pay for needed utility service; and 
 
H. 
Notify Tenant of the specific grounds for any proposed adverse action by the 
Authority.  An “adverse action” may include, but is not limited to, a proposed lease 
termination, transfer of the tenant to another unit, or imposition of charges for 
maintenance and repair, or a late charge fee.  When the Authority is required to afford

Page 11 of 21 
Revised 7/1/2026 
 
Tenant the opportunity for a hearing under the Authority’s grievance procedure for a 
grievance concerning a proposed adverse action: 
 
1. 
The notice of the proposed adverse action shall inform Tenant of the right to 
request such hearing.  In the case of a lease termination, a notice of lease 
termination that complies with the notice requirements of Section XV shall 
constitute adequate notice of the proposed adverse action. 
 
2. 
In the case of a proposed adverse action other than a proposed lease 
termination, the Authority shall not take the proposed action until time to 
request such a hearing has expired and (if hearing was timely requested) the 
grievance process has been completed. 
 
X. 
Tenant’s Obligations. 
 
 
Tenant agrees: 
 
A. 
To arrange with local utility companies for turn-on of those utilities not provided by 
the Authority, continuously maintain such utility services and not to use prepaid credit 
card programs for electric service including by not limited to the empower program.  
 
B. 
Not to assign the lease or to sublease any part of the premises, including the dwelling 
unit; 
 
C. 
Not to provide accommodations for boarders or lodgers; 
 
D. 
To use the dwelling unit solely as a private dwelling for Tenant and Tenant’s household 
members, and not to use or permit its use for any other purpose except as expressly 
authorized in writing by the Authority; 
 
E. 
To abide by necessary and reasonable regulations provided by the Authority for the 
benefit and well-being of the Development and for the tenants of the Development, 
which regulations are posted in the Authority’s Housing Office and which are 
incorporated by reference in the Lease so that violation of any such regulation shall 
constitute a violation of the Lease; 
 
F. 
To comply with all obligations imposed upon tenants by applicable provisions of state 
or local health, fire, building and housing codes materially affecting health and safety; 
 
G. 
To keep the dwelling unit and other such areas as may be assigned to Tenant for 
exclusive use in a clean and safe condition; 
 
H. 
To dispose of all garbage, rubbish, and other waste from the premises in a sanitary 
and safe manner and only in containers approved or provided by the Authority; 
 
I. 
To use only in a safe and reasonable manner all electrical, plumbing, sanitary, heating, 
ventilating, air-conditioning, and other equipment, facilities and appurtenances;

Page 12 of 21 
Revised 7/1/2026 
 
J.  
To refrain from, and to cause any of the household members and any guest to refrain 
from, destroying, defacing, damaging, or removing any part of the premises and/or 
any part of the Development; 
 
K. 
To refrain from, and to cause any of the household members and any guest to refrain 
from, keeping, maintaining, harboring, or boarding any dog, cat, livestock, or pet of 
any type upon the premises or upon the Development, unless a verified disability is 
determined to warrant the possession of an animal, and then only with the written 
consent of the Authority and in compliance with any applicable rules or regulations of 
the Authority or unless such animal is permitted as a pet pursuant to the Authority’s 
established pet policy; 
 
L. 
To refrain from, and to cause any of the household members and any guest to refrain 
from, the discharge of any weapons or firearms upon the premises and/or the 
Development; 
 
M. 
To refrain from, and to cause any of the household members and any guest to refrain 
from, keeping or storing any flammable or combustible materials upon the premises 
and/or the Development; 
 
N. 
To make no additions, alterations, decorations, improvements, or attachments to the 
dwelling unit, the premises or any equipment or appliances provided with the dwelling 
unit, except with the prior written approval of the Authority, and Tenant acknowledges 
that this prohibition includes, without limitation, making changes to or installing any 
new door locks and the use of nails, tacks, screws, brackets, or fasteners upon any 
part of the dwelling unit (a reasonable number of picture hangers excepted); 
  
O. 
To refrain from using aluminum foil as window coverings and the use of aluminum foil 
on stove top area; 
 
P. 
To pay reasonable charges (other than for normal wear and tear) for the repair of 
damages to the premises or the Development caused by Tenant, any of the household 
members or any guest; 
 
Q. 
To act, and cause any of the household members or any guest to act, in a manner 
which  will not disturb any other resident of the Development in the resident’s peaceful 
enjoyment of resident’s accommodations and the Development, and which will be 
conducive to maintaining the Development in a decent, safe and sanitary condition; 
 
R. 
To comply with all rules and regulations of the Authority limiting the use or parking of 
vehicles upon the premises or the Development, including any prohibition against 
leaving any inoperable or unlicensed vehicle upon the premises or the Development 
or any prohibition against automobile repairs upon the premises or the Development; 
 
S. 
To keep any entrance to the dwelling unit (front or back) or walkway providing a means 
of access to the dwelling unit free from hazards and trash, and to keep the yard 
immediately adjacent to the dwelling unit free of debris and litter, but the Authority 
may provide a written exemption from this requirement where Tenant’s household 
has no persons able to perform these tasks because of age or disability;

Page 13 of 21 
Revised 7/1/2026 
 
T. 
To assure that each adult member of Tenant’s household performs eight (8) hours 
per month of community service or participates in an economic self-sufficiency 
program unless exempted therefrom; and 
  
U. 
To assure that Tenant, any member of the household, a guest, or any other person 
under Tenant’s control: 
 
1. 
Shall not engage in (i) any criminal activity or other activity that threatens the 
health, safety, or right to peaceful enjoyment of the Development of any other 
resident of the Development, or any employee or contractor of the Authority, 
or any person residing in the immediate vicinity of Tenant’s premises; or (ii) 
any violent or drug-related criminal activity on or off the premises or the 
Development; and 
2. 
Shall not consume alcoholic beverages in or upon the premises or the 
Development, except within Tenant’s dwelling unit; and, in any event, shall not 
interfere with the health, safety, or right to peaceful enjoyment of the 
Development by any other resident due to the abuse of alcohol or due to the 
illegal use of a controlled substance. 
 
As used here and elsewhere in the Lease, “drug-related criminal activity” means the illegal 
manufacture, sale, distribution, use or possession with intent to manufacture, sell, distribute, or use, 
of a controlled substance (as defined in Section 102 of the Controlled Substance Act, 21 U.S.C. 802).  
As used here and elsewhere in the Lease, “contractor” means a person under contract with the 
Authority to provide services of any kind to the Development or any of its residents.  
 
V. 
To refrain from entering upon the Development and/or the dwelling unit, if evicted 
through a court judgment, from the dwelling unit. 
 
W. 
Tenant acknowledges that, pursuant to HUD Final Order effective February 3, 2017, all 
Public Housing Authorities must implement a smoke-free policy. Smoking is not 
permitted anywhere on public housing grounds as of December 31, 2017, to include 
living units, interior and exterior common areas, outdoor areas, and in or near public 
housing and administrative office buildings. 
 
XI. 
Defects Hazardous to Life, Health or Safety.  In the event that the premises or the dwelling 
unit is damaged to the extent that conditions are created which are hazardous to life, health, 
or safety of the occupants: 
 
A. 
Tenant shall immediately notify the Authority of the damage; 
 
B. 
The Authority shall repair the damage to the premises or the dwelling unit within a 
reasonable period of time after receiving notice from Tenant, and if the damage was 
caused by Tenant, any of the household members or any guest, the reasonable cost 
of the repair shall be charged to Tenant; 
 
1. The Authority may terminate the Lease and the housing assistance, if it is 
determined that the damage was purposeful, or the result of criminal activity.

Page 14 of 21 
Revised 7/1/2026 
 
C. 
The Authority shall offer Tenant a replacement dwelling unit as an alternative 
accommodation, if available, where necessary repairs cannot be made within a 
reasonable time;  
 
D. 
If repair of the damage cannot be made within a reasonable time by the Authority and 
alternative accommodations are unavailable, then an abatement of a portion of the 
monthly rent shall be made by the Authority which is in proportion to the seriousness 
of the damage and loss in value as a dwelling, and which shall continue until the 
hazardous condition is repaired, except that no abatement of rent shall occur if Tenant 
rejects alternative accommodations made available by Authority or if the damage was 
caused by Tenant, any of the household members or any guest; and 
 
E. 
If the Authority determines that the damage is such that the dwelling unit is 
inhabitable because of imminent danger to the life, health, and safety of its occupants, 
and alternative accommodations are refused by Tenant, then the Lease shall be 
terminated, and any rent already paid for the current month will be refunded to 
Tenant provided the condition was not caused by Tenant, any of the household 
members or any guest. 
 
XII. 
Move-in and Move-out Inspections. 
 
A. 
Move-in inspection:  The Authority and Tenant or Tenant’s representative shall inspect 
the premises prior to the Lease Start Date.  The Authority shall furnish Tenant with a 
written statement of the condition of the premise, both inside the dwelling unit and 
out, and the appliances or any equipment provided by the Authority with the dwelling 
unit.  The statement shall be signed by the Authority and Tenant, and a copy of the 
statement retained in Tenant’s folder.  Any items agreed to by Authority and Tenant 
as being a deficiency shall be noted on the written statement and shall be corrected 
by the Authority, at no charge to Tenant, within a reasonable time after completion of 
the inspection. 
 
B. 
Move-out inspection:  The Authority shall inspect the premises at the time Tenant 
vacates the premises and shall give Tenant a written statement of charges, if any, for 
which Tenant is deemed responsible.  Tenant shall be provided an opportunity to 
participate in the move-out inspection, unless Tenant vacates without notice to the 
Authority. 
 
XIII. 
Entry of Premises During Tenancy. 
 
A. 
The Authority shall, upon reasonable advance notification to Tenant, be permitted to 
enter the dwelling unit during reasonable hours of any day for the purpose of 
performing routine inspections and maintenance, for making improvements or 
repairs, or to show the dwelling unit for re-leasing.  “Routine inspection” includes, 
without limitation, an annual inspection of the dwelling unit, monthly pest control 
treatment and any required follow up inspection necessary to assure compliance with 
the Housekeeping Standards and House Rules.  For purpose of this section, the time 
between 7:00 a.m. and 5:00 p.m. is deemed to conclusively be “reasonable hours”, but 
nothing precludes entry at other times if it is reasonable to do so under the 
circumstances.  A written statement specifying the purpose of the Authority’s entry

Page 15 of 21 
Revised 7/1/2026 
 
delivered to the dwelling unit at least two (2) days before such entry shall be deemed 
reasonable advance notification. 
 
B. 
In the case of necessary repeat entry for ongoing pest control or maintenance “in 
process”, tenant will be notified of the entry schedule upon the start of treatment.  No 
additional notices for entry will be given, as tenant will be given a copy of the schedule. 
 
C. 
The Authority may enter the dwelling unit at any time without advance notification 
when there is reasonable cause to believe that an emergency exists. 
 
D. 
If Tenant and all adult members of Tenant’s household are absent from the dwelling 
unit at the time of entry, the Authority shall leave in the dwelling unit a written 
statement specifying the date, time and purpose of entry prior to leaving the dwelling 
unit. 
 
XIV. 
Notice Procedures. 
 
A. 
Except as required in Section XIII above, any notice to Tenant shall be in writing and 
personally delivered to Tenant or to an adult member of Tenant’s household residing 
in the dwelling unit, or shall be sent by prepaid first-class mail properly addressed to 
Tenant. 
 
B. 
Any notice to the Authority shall be in writing, delivered to the Housing Office or sent 
to the Housing Office by prepaid first-class mail properly addressed.  The Housing 
Office is the principal office of the Authority and it is located at: 235 South Arizona 
Avenue, Chandler, Arizona 85225.  The Housing office mailing address is: 
 
 
 
Mail Stop 101, P.O. Box 4008 
 
 
Chandler, Arizona 85244-4008 
 
C. 
If Tenant is visually impaired, any notice to Tenant will be in an accessible format. 
 
XV. 
Termination of the Lease. 
 
A. 
Tenant shall terminate the Lease and vacate the premises only upon giving the 
Authority thirty (30) days written notice.  At termination, Tenant shall leave the 
premises in a clean and good condition; reasonable wear and tear accepted, and shall 
return all keys to the premises.  The failure to return all keys shall be deemed a 
negligent or intentional action by Tenant resulting in damage incurred by the Authority 
for which the Authority may charge or claim an amount equal to the cost of replacing 
all of the locks affected. 
 
B. 
The Authority shall terminate the Lease only for a serious or repeated violation of a 
material term of the Lease, which includes, but is not limited to, failure to make 
payments due under the Lease or to fulfill the Tenant’s obligations set forth in Section 
X or elsewhere in the Lease, and for other good cause.  Without limiting the generality 
of the above, Tenant and the Authority agree that a single event or incident of the 
following matters shall constitute cause for termination: 
 
1.    Any Tenant misrepresentation of household income, assets, or composition;

Page 16 of 21 
Revised 7/1/2026 
 
 
2. Any failure by Tenant to timely submit, when requested to do so, any certification, 
release, information, or documentation regarding household income or 
composition deemed to be needed by the Authority in order to fully and accurately 
complete an annual, special or interim review; 
 
3. 
Any (i) criminal activity that threatens the health, safety, or right to peaceful 
enjoyment of the Development of any other resident of the Development, or 
any employee or contractor of the Authority, or any person residing in the 
immediate vicinity of Tenant’s Residence; or (ii) any violent or drug-related 
criminal activity on or off the premises or the Development, where the above-
described activity is engaged in by Tenant, any member of Tenant’s household, 
any guest, or any other person under Tenant’s control;   
 
4. 
Any conviction for manufacturing methamphetamines on the premises;  
 
5. 
Any determination or discovery that Tenant or a member of Tenant’s 
household is a registered sex offender; 
 
6. 
Any abuse (or pattern of abuse) of alcohol or any illegal use (or pattern of 
illegal use) of a controlled substance by Tenant, any member of Tenant’s 
household, any guest, or any other person under Tenant’s control, which is 
determined by the Authority to interfere with the health, safety, or right to 
peaceful enjoyment of the Development of any other resident of the 
Development;  
 
7. 
If Tenant or any co-tenant is fleeing to avoid prosecution, or custody or 
confinement after eviction, under the laws of the place from which the 
individual flees, for a crime, or attempt to commit a crime, which is a felony 
under the laws of the place from which the individual flees, or which, in the 
case of the State of New Jersey, is a high misdemeanor under the laws of such 
State; and 
 
8. 
Any violation by Tenant or any co-tenant of a condition of probation or parole 
imposed under Federal or State law. 
 
As used in the Lease, “criminal activity” does not require a conviction or arrest and may be established 
by a preponderance of the evidence.  
 
C. 
The Authority shall give written notice of the Lease termination of: 
 
1. 
Fourteen (14) days in the case of failure to pay rent or other charges due; 
 
2. 
Five (5) calendar days for utilities not in service; 
 
3. 
A reasonable time considering the seriousness of the situation (but not to 
exceed thirty (30) days) when the health or safety of other residents, or the 
employees or contractors of the Authority, or any person residing in the 
immediate vicinity of Tenant’s premises, is threatened; and

Page 17 of 21 
Revised 7/1/2026 
 
3. 
Thirty (30) calendar days in any other case, except that if a state or local law 
allows a shorter notice period, such shorter period shall apply. 
 
D. 
The notice of the Lease termination to Tenant: 
 
1. 
Shall state specific grounds for termination, shall inform Tenant of Tenant’s 
right to make such reply as Tenant may wish, shall inform Tenant of Tenant’s 
right to examine the Authority documents directly relevant to the termination 
or eviction; and shall state the date upon which the dwelling unit shall be 
vacated; and 
 
2. 
When the Authority is required to provide Tenant the opportunity for an 
administrative grievance hearing concerning the lease termination, the notice 
shall also inform Tenant of Tenant’s right to request a hearing in accordance 
with the Authority’s grievance procedure then if effect; and 
 
3. 
When the Authority is not required to provide Tenant the opportunity for an 
administrative grievance hearing concerning the lease termination, and the 
Authority has decided to exclude such grievance from the Authority’s 
grievance procedure, the notice of lease termination shall: 
 
a. 
State that Tenant is not entitled to a grievance hearing on the 
termination;  
 
b. 
Specify the judicial eviction procedure to be used by the Authority for 
eviction of Tenant, and state that HUD has determined that this 
eviction procedure provides the opportunity for a hearing in court that 
contains the basic elements of due process as defined in HUD 
regulations; and 
 
c. 
State whether the eviction is for a criminal activity or other activity that 
threatens the health, safety, or right to peaceful enjoyment of the 
Development of any other resident of the Development or any 
employee or contractor of the Authority, or any violent or drug-related 
criminal activity on or off the premises or the Development, or any 
activity resulting in a felony conviction. 
 
E. 
In the case of termination for Tenant’s failure to make payment due under the Lease, 
the 14-day notice shall also advise Tenant that if full payment of the amount then due 
and owing is made on or before the date upon which the dwelling unit is to be vacated, 
then the Tenant’s lease violation shall be deemed cured, the Tenant shall not be 
required to vacate the premises and the Lease will be automatically reinstated in 
accordance with its terms and conditions, provided that this is not the fourth (4th) such 
14-day notice given during a lease period.  Notwithstanding the foregoing, the fourth 
(4th) such 14-day notice given during a lease period to Tenant for failure to make 
payment due under the Lease shall advise that Tenant’s lease violation shall not be 
deemed to be cured even if Tenant pays all amounts specified in the notice, that there 
will be no reinstatement of the Lease and Tenant must vacate the premises within the 
time specified.

Page 18 of 21 
Revised 7/1/2026 
 
F. 
The Lease shall not terminate, even if the date to vacate has expired, until the time for 
Tenant to request any applicable grievance hearing has expired, and (if a hearing was 
timely requested by Tenant) the grievance process has been completed. 
 
G. 
Termination of the Lease by the Authority shall be enforced by eviction of Tenant from 
the premises through an action filed in a court of appropriate jurisdiction. 
 
H. 
In deciding to evict for criminal activity, the Authority shall have discretion to consider 
all of the relevant circumstances, including the seriousness of the offense, the extent 
of participation by Tenant and Tenant’s household members, and the effects that 
eviction would have on both the household members not involved in the prohibited 
activity and on the other residents in the Development.  In appropriate cases, the 
Authority may permit continued occupancy by the remaining household members 
and may impose a condition that any of the household members who engaged in the 
prohibited activity will not reside in or be a guest in the dwelling unit or on the 
Residence.  The Authority may require any of the household members who has 
engaged in the illegal use of drugs to present credible evidence of successful 
completion of a treatment program as a condition to being allowed to reside in the 
dwelling unit. 
 
I. 
If the Authority evicts any or all of the persons in Tenant’s household from the 
premises for engaging in criminal activity, including drug-related criminal activity, the 
Authority shall notify the local post office serving the premises that the person(s) or 
household evicted is no longer residing at the premises.  This is so the post office will 
stop mail delivery for such persons and that the persons shall not return to the 
Development or the premises for mail pickup. 
 
J. 
Former tenants and any member of the tenant’s household that have been evicted 
through a judicial process or trespassed for criminal activity will not be permitted to 
return to the Development, including common areas, or other dwelling units in the 
Development for any reason. 
 
K. 
The Authority shall provide Tenant a reasonable opportunity to examine, at Tenant’s 
request received by the Authority, before a grievance hearing or a court trial 
concerning a termination of tenancy or eviction, any documents, including records and 
regulations, which are in the possession of the Authority, and which are directly 
relevant to the termination or tenancy or eviction.  The Tenant may obtain a copy of 
any such document at Tenant’s expense.  If the Authority does not make documents 
available for examination upon the request of Tenant received by the Authority, then 
the Authority shall not proceed with any eviction proceedings until such documents 
are made available. 
 
XVI. 
Grievance Procedures.  All disputes concerning the obligations of Tenant or the Authority 
shall be processed and resolved in accordance with the Authority’s grievance procedure pursuant to 
24 Code of Federal Regulations Part 966, Subpart B 
 
A. Exceptions of Grievances.  These grievance procedures are not applicable to any lease 
termination or eviction that involves:

Page 19 of 21 
Revised 7/1/2026 
 
1. 
Any criminal activity or other activity that threatens the health, safety, or right to 
peaceful enjoyment of the Development of any other resident in the Development, or 
any employee or contractor of the Authority, or any person residing in the immediate 
vicinity of Tenant’s premises;  
 
2. 
Any violent or drug-related criminal activity on or off the premises or the 
Development; or 
 
3. 
Any activity resulting in a felony conviction. 
 
B. 
Selection of the Hearing Officer [24 CFR §966.4(n)(2)] 
 
1. The grievance hearing will conducted by an impartial person or persons appointed by 
the PHA, other than the person who made or approved the PHA action under review, or 
a subordinate of such person.  Such individual or individuals do not need legal training. 
PHAs must describe their policies for selection of a hearing officer in their lease forms as 
required by 24 CFR §966.4. 
 
2. PHA grievance hearings will be conducted by a single hearing officer and not a panel. 
The PHA will contract a hearing officer.  
 
3. The PHA will appoint a person who has been selected in the manner required under the 
grievance procedure. Efforts will be made to assure that the person selected is neither a 
friend, nor enemy, of the complainant that they do not have a personal stake in the 
matter under dispute and will otherwise not appear to lack impartiality. 
 
C. 
Conducting the Hearing [PIH 2020-32] 
A copy of the Grievance/Hearing Procedures are included in this Lease by reference and are 
available upon request. 
A copy of the Grievance/Hearing Procedures are included in this Lease by reference and are 
available upon request 
1. The PHA has the sole discretion regarding the method used to conduct a hearing in any 
step of the grievance process.  The PHA may determine to conduct all hearings via a 
remote online process.  The notice of hearing will include the date, time, location and 
method of conducting the hearing. 
 
XVIII. Lease Amendment.  The Lease shall be amended or modified by a written rider to the Lease 
signed by both parties, except for the following: 
 
A. 
Changes concerning the amount of rent, size or type of the dwelling unit, household 
composition, eligibility for public housing or any other matters arising under Section 
VII of the Lease or as a result of any re-determination made pursuant that section of 
the Lease; 
 
B. 
Changes in policies, rules, regulations, schedules and standards provided by or 
established by the Authority and incorporated by reference into the Lease; and

Page 20 of 21 
Revised 7/1/2026 
 
B. Changes required by applicable state or federal law and/or regulation, where written 
modification or amendment is proposed to Tenant by the Authority, but Tenant fails or refuses 
to sign after a reasonable time is provided to do so. 
 
 
XIX. 
Incorporation by reference.  The policies, rules, regulation, schedules and standards 
expressly referenced in the Lease or which are otherwise established by the Authority, as adopted  
 
 
and as may be amended from time to time, are incorporated herein by reference.  Included without 
limitation, are the following:  Schedule of Maintenance Charges; Admissions and Occupancy Policy; 
Development Rules and Regulation; Grievance Procedure; Housekeeping Standards; House Rules; Pet 
Policy. 
 
XX. 
Waiver.  The acceptance of rental by the Authority for the period or periods after a lease 
violation by Tenant shall not be deemed a waiver of the violation, or the right to terminate the Lease 
therefore, unless the Authority shall so intend and shall so advise Tenant in writing.  No waiver by the 
Authority of any lease violation by Tenant shall be construed to be or act as a waiver of any subsequent 
lease violation by Tenant.  If any lease violation is cured by Tenant prior to the Authority giving a notice 
of termination, it shall not thereafter be used by the Authority as a ground for termination of the 
Lease. 
 
XXI. 
Interpretation and Severability.  This Lease shall be construed as a whole according to its 
fair meaning and not strictly for or against either party.  Whenever possible, each provision shall be 
interpreted in such a manner as to be valid under applicable law, but if any provision of the Lease is 
deemed invalid or unenforceable, such provision shall be deemed severed from the Lease, and the 
Lease shall otherwise remain in force and effect. 
 
XXII. 
Discrimination Prohibited.  The Authority shall not discriminate based upon race, color, 
religion, national origin, sex, handicap, or familial status, and shall comply with all nondiscrimination 
requirements of Federal, State and local law. 
 
XXIII. Attachments to the Lease.  The Tenant certifies that they have received a copy of the 
following attachments to this Lease, and understands that these Attachments are part of this Lease. 
 
Attachments (Policies):  Scattered Site Landscape Policy (if applicable), Community Service 
Requirement Policy (if applicable), Vehicle Policy, VAWA Policy, Assistance Animal Policy (if applicable) 
Pet Policy, Bed Bug Policy, House Rules and Smoke-Free Policy, ACOP Chapter 14, Grievance and 
Appeals. 
 
Additional Policies: The Tenant understands that they are also responsible to adhere to additional 
policies and requirements included in the Admissions and Continued Occupancy Policy (ACOP), as well 
as all federal requirements that apply to the program.

Page 21 of 21 
Revised 7/1/2026 
 
 
 
 
 
Signatures:   
 
 
WHEREFORE, the Authority, Tenant and Co-Tenants, if any, have executed the Lease on the dates set 
forth below.  The signature of Tenant and any Co-Tenants as set forth below is their acknowledgment 
that they have received and reviewed the Lease and that the terms and conditions of the Lease have 
been thoroughly explained to them. 
 
 
 
 
 
Head of Household Signature  
 
 
 
Date 
 
 
 
 
 
 
Other Adult Household Member Signature 
 
 
Date 
  
 
 
 
 
 
Other Adult Household Member Signature 
 
 
Date 
  
 
 
 
 
 
Other Adult Household Member Signature 
 
 
Date 
  
 
 
 
 
 
Other Adult Household Member Signature 
 
 
Date 
  
 
 
 
 
 
Other Adult Household Member Signature 
 
 
Date 
  
 
THE CITY OF CHANDLER, an Arizona municipal corporation, by and through its Housing and 
Redevelopment Division, acting as the Housing Authority of the City of Chandler: 
 
 
By: 
___________________________________________________ 
DATE:_________________________ 
Its: 
Housing Assistance Senior Program Manager

Page 1 of 15 
Revised 7/1/2026 
 
 
Maintenance Policy 
 
The City of Chandler Housing and Redevelopment’s (the “City’s Housing Office”) maintenance section is 
responsible for managing the maintenance function in the most cost effective manner possible while 
maximizing the useful life of housing properties and providing the best service to tenants. The following 
policy statements are designed to establish the structure of an effective and efficient maintenance 
system: 
1.0 
COMPONENTS OF A MAINTENANCE SYSTEM 
 
The maintenance system shall include certain components:  
 
A. 
A system of priorities for work requests; 
B. 
Comprehensive working procedures; 
C. 
Performance goals; 
D. 
A work order system; 
E. 
A skills training program; 
F. 
Safety program; and 
F. 
A long-range planning system. 
 
By developing a maintenance system that has these components in place, the City’s Housing 
Office will have the tools it needs to control the performance of maintenance work.  
1.1 
PRIORITY SYSTEM 
 
The work priorities adopted exemplify the philosophy of delivering maintenance services. This 
priority system ensures that the most important maintenance work is done at a time it can be 
performed most cost-effectively. Minimizing vacancy loss is part of the cost-effectiveness 
calculation. The maintenance priorities are the following: 
 
A. 
Emergencies; 
B. 
Scheduled Operations and Services; 
C. 
Vacancy Preparation; and 
D. 
Tenant Generated Work Order Requests 
 
Placing planned maintenance and vacancy preparation work ahead of tenant work requests does 
not indicate that tenant requests are unimportant. It emphasizes the importance of maintaining 
control of the maintenance work by performing scheduled routine and preventive work first. By 
doing it will decrease tenant generated work orders and maintain the property in a manner that 
will keep and attract good tenants.

Page 2 of 15 
Revised 7/1/2026 
1.2 
DEVELOP PROCEDURES 
 
The Maintenance Supervisor will ensure that there are sufficient clear procedures in place to 
allow staff to implement this maintenance policy statement. All procedures will include the 
following: 
 
A. 
A statement of purpose; 
B. 
The job title(s) of the staff member(s) responsible for carrying out the activities in the 
procedure; 
C. 
Any forms needed to carry out the activities; and 
D. 
The frequency of any specified activities. 
 
After their adoption, maintenance procedures will be reviewed and updated as needed.  
1.3 
DEVELOP PERFORMANCE STANDARDS AND GOALS 
 
The Maintenance Supervisor will establish measures that will allow the effectiveness of 
maintenance systems and activities to be evaluated. In establishing these standards the 
Maintenance Supervisor will take into consideration certain factors: 
 
A. 
Local housing codes; 
B. 
Uniform Physical Condition Standards (UPCS); 
C. 
City of Chandler job descriptions. 
 
Nothing in the documents listed above will prevent the City’s Housing Office from setting a 
standard that is higher than that contained in the documents. 
 
These standards and goals will be used to evaluate current operations and performance and to 
develop strategies to improve performance and meet the standards that have been set. 
1.4 
WORK ORDER SYSTEM 
 
The City’s Housing Office shall have a comprehensive work order system that includes all work 
request information: source of work, description of work, priority, cost to complete, days to 
complete, and hours to perform. This information is required to plan for the delivery of 
maintenance services as well as evaluate performance. To obtain the greatest effectiveness from 
the work order system, all work requests and activities performed by maintenance staff must be 
recorded on work orders. 
 
Work orders will contain, at a minimum, the following information: 
 
A. 
Preprinted number 
B. 
Source of request (tenant or internal.) 
C. 
Priority assigned 
D. 
Location of work 
E. 
Date and time received 
F. 
Worker(s) assigned 
H. 
Description of work requested  
I. 
Description of work performed

Page 3 of 15 
Revised 7/1/2026 
J. 
Actual time to complete 
K. 
Materials used to complete work 
L. 
Tenant charge 
M. 
Tenant signature (if available) 
N. 
Staff signature when complete 
1.5 
TRAINING 
 
In order to allow its staff members to perform to the best of their abilities, the City’s Housing 
Office recognizes the importance of providing the staff with opportunities to refine technical 
skills, increase and expand craft skills, and learn new procedures. Each employee must 
participate in at least eight (8) hours of training annually. 
 
The Maintenance Supervisor is responsible for developing a training curriculum for the 
maintenance staff and working with personnel department staff to identify the means of 
delivering the training. 
1.6 
SAFETY PROGRAM 
 
 
Safety is a core value of the City’s Housing Office. Each employee considers safety their 
 
personal responsibility as an integral part of every job, task and assignment. Maintenance 
 
staff shall follow the City’s Safety and Occupational Health Division’s Safety Plan when 
 
performing maintenance activities.  
1.7 
LONG-RANGE PLANNING 
 
The City’s Housing Office will put in place a long-range maintenance planning capability in order 
to ensure the most cost-effective use of housing resources and the maximum useful life of 
housing properties. 
 
The Maintenance Supervisor will develop a property-specific long-range planning process that 
includes the following components: 
 
A. 
A property maintenance standard; 
B. 
An estimate of the work required bringing the property to the maintenance standard; 
C. 
An estimate of the work required keeping the property at the maintenance standard 
including routine and preventive maintenance workloads, vacant unit turn-around, 
inspection requirements and tenant on-demand work; 
D. 
An estimate of the on-going cost of operating the property at the maintenance standard; 
E. 
A market analysis of the properties; 
F. 
A cost estimate to provide the specified capital improvements. 
 
By developing a work plan, the City’s Housing Office will be able to anticipate its staff, equipment 
and materials needs. It will also be possible to determine need for contracting particular services.

Page 4 of 15 
Revised 7/1/2026 
2.0 
MAINTAINING THE PROPERTY 
 
All maintenance work performed at the properties can be categorized by the source of the work. 
Each piece of work originates from a particular source: An emergency, the routine maintenance 
schedule, the preventive maintenance schedule, a unit inspection, a unit turnover, or a tenant 
request. 
2.1 
RESPONDING TO EMERGENCIES (PIH Notice 2018-19) 
 
Emergencies are the highest priority source of work and will be completed or mitigated within 
twenty-four (24) hours. The City’s Housing Office will consider a work item to be an emergency if 
the following occur: 
 
A. The deficiency that poses an immediate threat to life, health/or safety of a tenant or staff or 
that is related to fire safety and includes: 
 
• 
Unhealthy or undrinkable water supply, 
• 
Gas leak, 
• 
Broken/blocked sanitary sewer line, 
• 
Absence of a working heating system when outside temperature is below 55 degrees 
Fahrenheit (except for Kingston Arms and/or families who have a medical condition that 
require heating), (PIH Notice 2018-19) 
 
HUD MINIMUM HEATING STANDARDS - the PHA shall use the following minimum 
heating requirements for public housing dwelling units in order to comply with 
Section 111 of HOTMA:  
• 
Minimum Temperature: If PHA-controlled, the minimum temperature in 
each unit must be at least 68 degrees Fahrenheit.  
• 
If tenant-controlled, then the heating equipment must have the capability of 
heating to at least 68 degrees Fahrenheit.  
• 
Minimum Temperature Capability: PHAs are allowed flexibility in 
maintenance of the indoor temperature when the outdoor temperature 
approaches the designated day temperature. 
• 
At no point should indoor temperatures in occupied space drop below 55 
degrees Fahrenheit. This flexibility applies when at least one of the below 
criteria are met:  
 
The outside temperature reaches or drops below the design day 
temperature, or  
 
The outside temperature is within five degrees Fahrenheit of the 
design day temperature for more than two continuous days.  
• 
COOLING, LOCAL STANDARDS (Not controlled by HUD standards or policy.) 
• 
If the PHA controls the temperature, the minimum cooling temperature in 
each unit must be at least 82 degrees Fahrenheit. 
• 
If the resident controls the temperature, the cooling equipment must have 
the capability of cooling to at least 82 degrees Fahrenheit.

Page 5 of 15 
Revised 7/1/2026 
• 
If the unit is cooled by an evaporative cooler only, the minimum cooling 
temperature is 86 degrees Fahrenheit. 
• 
DESIGN DAY TEMPERATURE - Temperature measurements must be taken three feet 
above the floor and two feet from an exterior wall in a habitable room.  
• 
Absence of a working air conditioner  
• 
Any condition that jeopardizes the security of the unit,  
• 
Major plumbing leaks or flooding causing damage to property, waterlogged ceiling or 
floor in imminent danger of falling, 
• 
Hazardous electrical system such as burnt outlets, exposed wires, or smell of burnt wires, 
• 
Inoperable smoke detector and carbon monoxide (CO) detector, 
• 
Absence of a functioning toilet in the unit, 
• 
Exposure to toxic materials. 
 
B. 
The deficiency will cause serious damage to the property structure or systems if not 
repaired or mitigated within twenty-four (24) hours. 
 
If a staff member is unsure whether or not a situation is an emergency, he or she will consult with 
the Maintenance Supervisor. If a supervisor is not available, the employee will use his or her best 
judgment to make the decision. 
 
For emergencies that occur after regular working hours, the City’s Housing Office shall have a 
twenty-four (24) emergency response system in place. This response system includes the 
designation of a maintenance employee to be on call after hours and weekends as well as a list 
of qualified pre-approved contractors, open purchase orders for obtaining required supplies or 
equipment, and access to materials and supplies. The designated employee shall prepare a work 
order and report on any emergency within twenty-four (24) hours after abatement of the 
emergency. 
2.2 
PREPARE VACANT UNITS FOR REOCCUPANCY 
 
It is the policy of the City’s Housing Office to reoccupy vacant units as soon as possible. This policy 
allows the City’s Housing Office to maximize the income produced by its properties and operates 
attractive and safe properties. 
 
The Maintenance Supervisor is responsible for developing and implementing a system that 
ensures an average turn-around time of ten (10) business days. In order to do so, he or she must 
have a system that can perform the following tasks: 
 
A. 
Forecast unit preparation needs based on prior years’ experience; 
B. 
Estimate both the number of units to be prepared and the number of hours it will take to 
prepare them; and 
C. 
Control work assignments to ensure prompt completion. 
 
The maintenance procedure for reoccupying vacant units relies on the prompt notification by 
management of the vacancy, fast and accurate inspection of the unit, ready availability of workers 
and materials, and good communication with those responsible for leasing the unit.

Page 6 of 15 
Revised 7/1/2026 
If vacant units require additional repairs that exceed the average turn-around time, the 
Maintenance Supervisor has the ability to create special teams for vacancy turnaround or to hire 
contractors to meet goals. 
2.3 
PREVENTIVE MAINTENANCE PROGRAM 
 
Preventive maintenance is part of the planned or scheduled maintenance program. The purpose 
of the scheduled maintenance program is to anticipate maintenance requirements and make 
sure it can be addressed in the most cost-effective manner. The preventive maintenance program 
focuses on the major systems that keep the properties operating. Major systems include heating 
and air conditioning, electrical, life safety, roofs, and plumbing. 
 
A. 
General Operating Systems 
 
The heart of any preventive maintenance program is a schedule that calls for the regular 
servicing of all systems. The development of this schedule begins with the identification 
of each system or item that must be checked and serviced, the date it must be serviced, 
and the individual responsible for the work. The servicing intervals and tasks for each 
system must be included in the schedule. The completion of all required tasks is 
considered a high priority and based on available funding. 
 
The systems covered by the preventive maintenance program include but are not limited 
to: 
 
1. 
Retention basins, 
2. 
Emergency lighting, 
3. 
Play structures, 
4. 
HVAC systems, 
5. 
Exhaust fans, 
6. 
Exterior lights, 
7. 
Fire extinguishers and other life safety systems, 
8. 
Smoke and CO detectors in units, 
9. 
Mechanical equipment, 
10. 
Sanitary drains, 
11. 
Domestic water,  
12. 
Parking areas. 
 
B. 
Roof Repairs/ Replacement 
 
Maintenance of roofs requires regular inspections by knowledgeable personnel to ensure 
that there is no unauthorized access to roof surfaces and that there is good drainage and 
prompt discovery of any deficiencies. 
 
The Maintenance Supervisor and Housing Project Coordinator are responsible for the 
development of a roof maintenance plan that includes these features: 
 
1. 
The type, area, and age of roof 
2. 
Warranties and/or guarantees in effect 
3. 
Company that installed the roof

Page 7 of 15 
Revised 7/1/2026 
4. 
Expected useful life of roof 
5. 
History of maintenance and repair 
6. 
Inspection schedule 
 
The City’s Housing Office maintenance staff will usually undertake only minor roof 
repairs.  Upon a determination by the Maintenance Supervisor, a roofing contractor may 
be used for roof repairs that are not considered minor. 
 
C. 
Vehicle/Equipment Maintenance 
 
The City’s Housing Office will protect the investment it has made in vehicles and other 
motorized equipment by ensuring that all equipment is serviced on a regular schedule 
developed by the City’s Fleet Services Division. The vehicles and equipment to be covered 
include: 
 
1. 
Cars, trucks and vans 
2. 
Tractors 
3. 
Chain saws 
4. 
Hedge trimmers 
5. 
Leaf blowers 
6. 
Weed cutters 
7. 
Lawn Mowers 
 
The City’s Fleet Services Division will inform the Housing Maintenance Supervisor of 
minimal routine service as well as servicing for seasonal use. Serviceable components for 
each vehicle or piece of motorized equipment will be listed in the plan along with the type 
and frequency of service required. 
 
The Maintenance Supervisor shall also maintain a system to ensure that any employee 
that operates a vehicle or piece of motorized equipment has the required license or 
certification as required by City’s Risk Management Division. 
 
D. 
Lead-Based Paint 
 
 
Maintenance staff shall follow the City’s Lead Hazard Control Plan when performing 
maintenance activities that may disturb lead based paint. The Maintenance Supervisor 
shall coordinate such work with the City’s Environmental Management Division and 
Safety and Occupational Health Division.   
 
E. 
Asbestos  
 
Maintenance staff shall follow the City’s Asbestos Management Plan when performing 
maintenance activities that may disturb asbestos containing building materials (ACBM).  
The Maintenance Supervisor shall coordinate such work with the City’s Environmental 
Management Division and Safety and Occupational Health Division.   
 
F. 
Mold  
 
Maintenance staff shall follow the City’s Mold Hazard Control Plan when performing 
mold remediation activities. The Maintenance Supervisor shall coordinate such work

Page 8 of 15 
Revised 7/1/2026 
with the City’s Environmental Management Division and Safety and Occupational Health 
Division.  
 
G. 
Life Safety Systems 
 
The City’s Housing Office adheres to life safety systems and frequently reviews standards 
to ensure compliance with the National Fire Protection Association shall have a 
comprehensive program for maintenance of life safety systems to ensure that they will 
be fully functional in the case of an emergency. The Maintenance Supervisor is notified 
by the City’s third party fire protection contractor of the schedule that includes the 
inspection, servicing and testing of this equipment. The equipment to be included in the 
plan includes the following:  
 
Commercial (Head Start, Family Investment Center, Community Buildings, Maintenance 
Office) 
 
1. 
Fire alarms and fire alarm systems 
2. 
Fire extinguishers 
3. 
Emergency lighting 
4. 
Smoke detectors  
5. 
Sprinkler systems 
 
The schedule will include the required testing and servicing as required by manufacturer’s 
recommendations.  
2.4 
INSPECTION PROGRAM 
 
The City’s Housing Office goals of efficiency and cost-effectiveness are achieved through a 
carefully designed and rigorously implemented inspection program. This program calls for the 
inspection of the following areas: The dwelling units, the grounds and building exteriors, and 
major service systems. 
 
A. 
Dwelling Unit Inspections 
 
The unit inspection system has two primary goals: 
 
1. 
To assure that all dwelling units comply with standards set by HUD and local 
codes; and 
 
2. 
To assure that the staff knows at all times the condition of each unit for which it 
is responsible. 
 
The achievement of these goals may require more than the annual HUD required 
inspection. The Maintenance Supervisor and the Housing Quality Standards Inspector are 
responsible for developing a unit inspection program that schedules inspections at the 
frequency required. 
 
For all non-emergency inspections, the tenant shall be given at least 48 hour written 
notice of the inspection.

Page 9 of 15 
Revised 7/1/2026 
 
The maintenance staff or the Housing Quality Standards Inspector shall perform the unit 
inspection program. During each inspection, the staff shall perform specified preventive 
and routine maintenance tasks. Any other work items noted at the time of the inspection 
will be documented on inspection form. All uncompleted work items shall be converted 
to a work order within twenty-four hours of the completion of the inspection. The 
maintenance staff shall endeavor to complete all inspection-generated work items within 
25 days of the inspection. 
 
All maintenance staff is responsible for monitoring the condition of dwelling units. 
Whenever a maintenance staff member enters a dwelling unit for any purpose, such as 
completing a tenant request for service or accompanying a contractor, he or she shall 
record on an inspection form any required work he or she sees while in the apartment. 
These work items shall also be converted to a service request within twenty-four hours 
of discovery. 
 
B. 
Verification of the Use of an Additional Bedroom as a Reasonable Accommodation 
 
A “reasonable accommodation” is a change, exception, or adjustment to a rule, policy, 
practice, or service that may be necessary for a person with a disability to have an 
equal opportunity to use and enjoy a dwelling. 
 
An additional bedroom may be approved as a reasonable accommodation to provide a 
sleeping room for a live-in aide, or to store medical equipment, unless the equipment can 
be stored in another room in the unit without causing overcrowding 
 
When an additional bedroom is approved for a reasonable accommodation, HUD PIH 
Notice 2014-25 states that the intended use of the additional room must be verified 
annually. 
 
As the maintenance team is responsible for monitoring the condition of dwelling units 
when they enter one for work orders, etc., they will check the additional bedroom and 
document the current use. 
 
Documented use should be reported to the public housing specialist to review. 
 
C. 
Building and Grounds Inspections 
 
Regular inspections of the property grounds and building exteriors are required to 
maintain the curb appeal of the property. This curb appeal is required to maintain the 
attractiveness of the property for both current and prospective tenants. The inspection 
procedure will specify the desired condition of the areas to be inspected. This defined 
condition will include any HUD or locally required standards. The existence of these 
standards shall not prevent the City’s Housing Office from setting a higher standard that 
will make the property more competitive in the local market. 
 
Building and grounds inspections must cover these areas: 
 
1. 
Community room and other common space 
2. 
Laundry facilities

Page 10 of 15 
Revised 7/1/2026 
3. 
Common entries 
4. 
Grounds 
5. 
Parking lots 
6. 
Sidewalks and fences 
7. 
Lawns, shrubs and trees 
8. 
Trash collection areas 
9. 
Building foundations 
 
A HUD inspection form also includes common areas and building exteriors and grounds. 
The staff member responsible for the inspection shall note all deficiencies on the form 
and ensure that these deficiencies are recorded on work order within twenty-four hours 
of the inspection. The maintenance staff will complete all inspection-generated work 
items within 25 days of the inspection. 
 
Nothing in this policy shall prevent any City employee from reporting any needed work 
that they see in the regular course of their daily activities. Such work items shall be 
reported to the City’s Housing Office. 
 
D. 
Systems Inspections 
 
The regular inspection of all major systems is fundamental to a sound maintenance 
program. The major systems inspection program overlaps with the preventive 
maintenance program in some areas. To the extent that inspections, in addition to those 
required for scheduled service intervals, are needed, they will be a part of the inspection 
schedule. Any work items identified during an inspection shall be converted to a work 
order within twenty-four (24) hours and completed within thirty (30) days. 
2.5 
SCHEDULED ROUTINE MAINTENANCE 
 
Included in this work category are all tasks that can be anticipated and put on a regular timetable 
for completion. Most of these routine tasks are those that contribute to the curb appeal and 
marketability of the property. 
 
A. 
Pest Control/Extermination 
 
The City’s Housing Office will make all efforts to provide a healthy and pest-free 
environment for its tenants. It will determine which, if any, pests infest its properties and 
will then provide the best possible treatment for the eradication of those pests. 
 
The Maintenance Supervisor will determine the most cost-effective way of delivering the 
treatments -- whether by contractor or licensed/certified housing personnel. 
 
The Integrated Pest Management Plan will begin with an analysis of the current condition 
at each property. The Maintenance Supervisor shall make sure that an adequate schedule 
for treatment is developed to address any existing infestation. Special attention shall be 
paid to cockroaches. The schedule will include frequency and locations of treatment. 
Different schedules may be required for each property.

Page 11 of 15 
Revised 7/1/2026 
Tenant cooperation with the extermination plan is essential. All apartments in a building 
must be treated for the plan to be effective. Tenants will be given information about the 
extermination program at the time of move-in.  All tenants will be informed at least one 
week before treatment. The notification will be in writing and will include instructions that 
describe how to prepare the unit for treatment. If necessary, the instructions shall be bi-
lingual to properly notify the tenant population. 
 
B. 
Landscaping and Grounds 
 
The Maintenance Supervisor will prepare a routine maintenance schedule for the 
maintenance of the landscaping and grounds of its properties that will ensure their 
continuing attractiveness and marketability. The Supervisor will approve service contracts 
for landscaping. 
 
Routine grounds maintenance includes numerous activities: 
 
1. 
Litter control 
2. 
Lawn care 
3. 
Maintenance of driveways, sidewalks and parking lots 
4. 
Care of flower and shrubbery beds and trees 
5. 
Maintenance of playgrounds, benches and fences 
 
The Maintenance Supervisor shall be responsible for the development of a routine 
maintenance schedule that shall include the following: 
 
1. 
A clearly articulated standard of appearance for the grounds that acknowledges 
but is not limited to HUD and local code standards; 
 
2. 
A list of tasks that are required to maintain that standard and the frequency with 
which the tasks must be performed; 
 
3. 
The equipment, materials, and supplies required to perform the tasks and a 
schedule for their procurement; and 
 
C. 
Building Exteriors and Interior Common Areas 
 
The appearance of the outside of housing buildings as well as their interior common 
areas is important to their marketability. Therefore, the Maintenance Supervisor has 
established a routine maintenance schedule to ensure that they are always maintained 
in good condition. The components to be maintained include: 
 
1. 
Family Investment Center Lobby 
2. 
Public restrooms 
3. 
Lighting fixtures 
4. 
Common rooms and community spaces 
5. 
Fences/Patios 
6. 
Building walls 
7. 
Windows

Page 12 of 15 
Revised 7/1/2026 
The Maintenance Supervisor is responsible for the development of a routine 
maintenance schedule for building exterior and interior common areas. The schedule 
shall be based on the following: 
 
1. 
A clearly articulated standard of appearance for the building 
2. 
A list of tasks required to maintain that standard 
3. 
The frequency with which the tasks must be performed 
4. 
A list of materials, equipment and supplies required performing the tasks. 
 
D. 
Interior and Exterior Painting   
 
The appearance and condition of the paint within each unit is important to unit condition 
and tenant satisfaction. Accordingly, the Maintenance Supervisor will develop a plan to 
ensure that interior paint in tenant dwelling units is satisfactorily maintained.   
 
As part of this plan painting standards will be developed that include: 
 
1. 
Surface preparation 
2. 
Protection of non-painted surfaces 
3. 
Color and finish 
4. 
Paint quality 
5. 
Methods of application approved 
 
The plan will set out the conditions for the consideration of a painting request. These 
standards include the period of time that has elapsed since the last time the unit was 
painted. Alternatives for performance of the work will be included including the 
conditions under which a tenant will be allowed to paint his or her own unit.  
2.6 
TENANT GENERATED WORK ORDERS 
 
This category of work refers to all tenant generated work requests that fall into no other category. 
These are non-emergency calls made by tenants seeking maintenance service. These requests 
for service cannot be planned in advance or responded to before the tenant calls. 
 
It is the policy of the City’s Housing Office to complete these work requests within three (3) to 
seven (7) days. However, unless the request is an emergency or entails work that compromises 
the habitability of the unit, these requests will be given a priority above scheduled routine and 
preventive maintenance. By following this procedure, the City’s Housing Office believes it can 
achieve both good tenant service and a maintenance system that completes the most important 
work first and in the most cost effective manner. 
3.0 
CONTRACTING FOR SERVICES  
 
The City’s Housing Office will contract for maintenance services when it is in the best interests to 
do so. When the maintenance staff has the time and skills to perform the work at hand, they will 
be the first choice to perform a given task. When the maintenance staff has the skills to do the 
work required, but there is more work than there is time available to complete it, the City’s 
Housing Office will determine whether it is more cost effective to use a contractor to complete 
the work. If the maintenance staff does not have the skills to complete the work, a contractor will

Page 13 of 15 
Revised 7/1/2026 
be chosen. In the last instance, the City’s Housing Office will decide whether it will be cost effective 
to train a staff member to complete the work. 
 
Once the decision has been made to hire a contractor, the process set out in the City’s 
Procurement Policy will be used. These procedures vary depending on the expected dollar 
amount of the contract. The Housing Manager and the Maintenance Supervisor will work with 
the City’s Purchasing Division to facilitate the contract award. The most important aspect of the 
bid documents will be the specifications or statement of work. The clearer the specifications, the 
easier it will be for the City’s Housing Office to get the work product it requires. 
4.0 
MAINTENANCE CHARGES 
 
1. Routine maintenance (labor charges) performed by maintenance staff during regular business 
hours 8:00 A.M.  4:00 P.M., Monday – Friday is charged at a rate of $50.00 per hour.  A minimum 
labor charge of $25.00 is charged for all service calls. 
 
2. Maintenance performed by maintenance staff (labor charges) after hours (other than the 
normal posted business hours) is charged at a rate of $76.00 per hour.  
 
3. Maintenance charges for afterhours service requests that require an outside contractor or 
vendor will be charged at the rate the contractor charges plus the cost of materials. 
 
4. Charges to clean yards, alleys, or the area of responsibility around residences will be charged at 
the rate the contractor charges plus the cost of materials, or the hourly staff costs and charges 
as referenced in #1 above. 
 
5. Lockouts during regular business hours will be billed at a rate of $50.00 per hour with a 
minimum charge of $25.00.  After hours lockouts will be billed at time and a half rate of $63.00 
per hour, with a minimum charge of $76.00.  Material charges may be additional.   
 
6. Lock changes are billed at $31.00 per core, plus labor.   
 
7. Repairs for broken windows will be charged the rate the contractor charges for labor and 
materials if done by a contractor, or the appropriate hourly maintenance rate plus the cost of 
materials if the work performed is done by the maintenance staff. 
 
8. Refusal or inaccessibility to perform monthly pest control service will result in a $72.00 
rescheduling fee plus cost of materials. 
 
9. Labor charges related to damages and repairs cost for items found not to be normal wear and 
tear at the time of move out will be charged at the standard maintenance charge per hour for 
labor plus the cost of materials.  Contractor costs (if any) will be charged at the actual contractor 
invoice amount. 
 
10. The cost of materials in all cases will be the actual cost of the materials plus a 20% fee for 
handling.  (This includes taxes and postage/handling/trip fees.)

Page 14 of 15 
Revised 7/1/2026 
11. Charges for materials or repairs caused by tenant misuse or abuse will be charged at the 
standard maintenance hourly rate plus the cost of materials if done by city staff or the actual 
cost charged by an outside vender if not done by city staff.  
5.0 
KEY INFORMATION AND CHARGES 
 
Key Information  
Tenants will receive two (2) keys at move-in and when the door has to be rekeyed by installing a 
different core (recore).  
 
Additional Keys 
The cost for each additional key is $10.00. 
 
Additional Keys with No Recore Request 
If a tenant requests additional keys because of a lost key and refuses to have their unit locks re-cored, 
the tenant will be required to sign a “Liability Wavier” prior to the additional key being issued.  
Lost Keys  
If the tenant loses their key and request to change the locks the charges are as follows: 
 
# of 
Locks 
Total Cost 
2 
 $    101.00  
3 
 $  127.00 
4 
 $  163.00 
5 
 $  189.00 
6 
 $  215.00 
7 
 $  252.00 
8 
 $  278.00 
9 
 $  315.00 
Total Core Charge + Trip Charge/Labor + Total Key Cost = Total Cost 
 
 
Payment 
6.0 
 KEY PAYMENT NEEDS TO BE PROVIDED AT THE TIME OF REQUEST, OR AT THE TIME OF PICK 
UP TO THE OFFICE. ALL PAYMENTS MUST BE IN THE FORM OF CERTIFIED 
FUNDS.TEMPORARY RELOCATION ASSISTANCE AND TRANSFERS 
 
Families residing in Chandler Public Housing may be asked to temporarily relocate for reasons 
that may include maintenance, capital improvements, or on a case-by-case basis for emergency 
purposes. This list is not all inclusive. 
 
Depending upon the circumstances for relocation, the City’s Housing Office may find it necessary 
to permanently move a family to a different unit.

Page 15 of 15 
Revised 7/1/2026 
The City’s Housing Office will work closely with the Housing Specialist, Housing Supervisor, 
Housing Maintenance, and the assisted family to ensure the family is relocated in a timely 
manner, to an available unit that best suits the family’s needs.  
 
Please refer to the following for additional detail and forms for relocation and transfers: 
• 
COCHRD’S Admissions and Continued Occupancy (ACOP) Policy, chapter 12; 
• 
COCHRD’s Temporary Relocation Forms Policy 
• 
COCHRD’s VAWA Emergency Transfer Plan

1 of 7 
Revised 07/01/2026 
 
 
Pet Policy 
 
The terms of this policy apply to the City of Chandler Housing and Redevelopment Division (the 
“City’s Housing Office) Conventional Public Housing Program.  This policy does not apply to 
previously approved and registered animals that are used to assist, support or provide service to 
persons with disabilities, or to service animals that visit public housing developments (See 
Assisted/Service Animal Policy). 
 
A pet will not be approved to reside in a unit or on the leased property until registration 
requirements are met and a pet agreement is executed and approved. 
 
A. Registration of Pet: Registration includes the following: 
1. A completed and signed pet permit  (attached); 
2. Documentation signed by a licensed veterinarian or state/local authority that the pet 
has been spayed or neutered as applicable or in the case of underage animals within 
30 days of the pet reaching 6 months of age;  
3. Documentation signed by a licensed veterinarian that the pet has received all 
inoculations  required by state or local law;  
4. Documentation signed by a licensed veterinarian or state/local authority that the pet 
has no communicable disease(s) and is pest-free;  
5. Documentation that the pet is licensed in accordance with state or local law; and 
6. One photograph of the pet. 
 
Registration must be renewed annually and will be coordinated with the annual 
reexamination date. 
 
B. Pet Standards: All residents permitted to keep a pet under this policy shall comply with the 
following standards: 
1. Only one pet, except fish, per household will be permitted. 
2. A common household pet means a domesticated animal, such as a cat, dog (maximum 
adult weight: 20 pounds full grown), fish, and bird that are traditionally recognized as 
a companion animal and is kept in the home for pleasure rather than for commercial 
purposes.  The City’s Housing Office also permits a hamster, gerbil, guinea pig or a 
turtle.  The size of the aquarium may not exceed 10 gallons.  In the case of fish, 
residents may keep no more than can be maintained in a safe and healthy manner in

2 of 7 
Revised 07/01/2026 
a tank holding up to 10 gallons. Such a tank or aquarium will be counted as one (1) 
pet. 
3. The following pets are not considered common household pets and will not be 
allowed:  
i. Vicious or exotic, reptiles, insects (e.g., ant farms), arachnids (tarantulas), wild 
animals or feral animals, pot-bellied pigs, animals used for commercial 
breeding and/or intimidating pets. 
 
C. Pet Deposits and Fees 
1. Pet Deposits and Fees in the Family Developments: 
i. Resident/Pet owners of a dog or cat that meet the standards are required to 
pay a $250 deposit before the pet is brought on the premises.  $100 is 
refunded when the resident vacates the premises and the property has no 
damages caused by the pet.  $150 is a non-refundable pet sanitation fee.   
ii. Resident/Pet owners, who have a dog or a cat that meet the standards, are 
required to pay a non-refundable pet fee of $10 per month. 
 
2. Pet Deposits and Fees in the Elderly Designated Development: 
i. Resident/Pet owners of a dog or cat that meet the standards are required to 
pay a $250 deposit before the pet is brought on the premises.  The $250 pet 
deposit is refunded when the resident vacates the premises and the property 
has no damages caused by the pet. 
ii. Resident/Pet owners, who have a dog or a cat that meet the standards, are not 
required to pay a non-refundable pet fee or a sanitation fee. 
 
3. Sanitation fee for unauthorized pets:  
Residents who have a dog or cat without the written permission of the City’s Housing 
Office will be charged a $150 sanitation fee and must remove the animal from the 
premises within 48 hours. 
 
D. Other Charges During Occupancy 
1. Pet Related Damages During Occupancy: All reasonable expenses incurred by the 
City’s Housing Office as a result of damages directly attributable to the presence of 
the pet in the property will be the responsibility of the resident, including but not 
limited to: 
i. The cost of repairs and replacement to the resident’s dwelling unit 
ii. Fumigation of the dwelling unit 
iii. Repairs to common areas of the property 
iv. Elimination of fleas

3 of 7 
Revised 07/01/2026 
2. Pet Waste Removal Charge:  A separate pet waste removal charge of $21.00 (a 
minimum labor charge) per occurrence will be assessed against the resident/pet 
owners who fail to remove pet waste in accordance to this policy. 
 
E. Pet Rules:  Resident/Pet owners must maintain pets responsibly, in accordance with the 
City’s Housing Office policies, and in compliance with applicable state and local public health, 
animal control, and animal cruelty laws and regulations. 
1. All permitted pets must be maintained within the resident’s unit. When outside of the 
unit (within the building or on the grounds) dogs and cats must be kept on a leash not 
to exceed six feet in length and must be under the control of the resident or other 
responsible individual at all times. Birds, hamsters, and gerbils must be confined to a 
cage at all times. Resident/Pet owners who reside in Scattered Sites are permitted to 
have the dog in the back yard.  
2. Pets are not permitted in the following common areas including but not limited to: 
lobbies, community rooms, playgrounds and basketball areas. 
3. The Resident/Pet owner shall be responsible for the removal of waste by placing it 
in a sealed plastic bag and disposing of it in a suitable covered trash container.   
4. The resident/pet owner shall take adequate precautions to eliminate any pet odors 
within or around the unit and to maintain the unit in a sanitary condition at all 
times.   
5. The waste from litter boxes should be disposed of promptly and it must be 
maintained in a sanitary manner.  Litter shall not be disposed of by being flushed 
through a toilet and litter boxes shall be kept inside the resident’s dwelling unit. 
6. Resident/Pet owners shall not alter their unit, patio, premises or common areas to 
create an enclosure for any pet. The installation of pet doors is prohibited. 
7. Resident/Pet owners shall not permit their pet to disturb, interfere or diminish the 
peaceful enjoyment of neighbors.  The term "disturb, interfere and diminish" shall 
include but not be limited to loud or continuous barking, howling, whining, chirping, 
biting, scratching, and other like activities.  Complaints of disturbances or reactions of 
this nature shall constitute a violation of the lease and may result in the revocation of 
the pet permit, termination of the lease agreement, or both. 
8. No animals may be tethered or chained inside or outside the dwelling unit at any 
time. 
9. Resident/Pet owners will be required to designate two responsible parties for the care 
of the pet if the health or safety of the pet is threatened by death or incapacity of the 
resident/pet owner, or by other factors that render the resident/pet owner unable to 
care for the pet. 
10. If the pet is left unattended for a period of twenty-four (24) hours or more, the 
City’s Housing Office may authorize entrance to the dwelling unit, removal of the 
pet and transfer of the pet by proper authorities, subject to provision of Arizona 
law and local ordinances.  The City’s Housing Office accepts no responsibility for the 
animal under such circumstances.

4 of 7 
Revised 07/01/2026 
11. Residents are prohibited from feeding or harboring stray animals.  The feeding of 
stray animals shall constitute having a pet without the written permission of the 
City’s Housing Office. 
12. Residents are prohibited from having a pet without the written permission of the 
City’s Housing Office This includes but not limited to a visiting pet or pet sitting.  
13. Resident/Pet owners are responsible for the safety and health of their pet and to 
secure the pet during those scheduled occasions when the dwelling unit is being 
treated for control of pests or inspected. 
14. Anchors that attach to the building, dog kennel or drill into the ground are not 
allowed. 
 
F. Pet Rule Violations  
All complaints of cruelty and all dog/cat bites will be referred to animal control or an 
applicable agency for investigation and enforcement. 
 
If a PHA determination is made on objective facts supported by written statements received 
by an eye witness, that a resident/pet owner is in violation, the City’s Housing Office may 
serve a written notice of lease violation(s) to the resident/pet owner. The resident/pet owner 
will have 3 business days from the effective date of the notice to correct the violation(s) or 
make a written request for a meeting to discuss the violation(s). 
 
The resident/pet owner’s failure to correct the violation(s), request a meeting, or appear at 
the requested meeting will result in the resident/pet owner being served a written lease 
counseling/termination warning.  Any resident/pet owners who have a dog or cat without the 
written permission of the City’s Housing Office will also be charged a sanitation fee listed in 
paragraph C and monthly pet fee for the months the dog or cat was in the unit. 
 
The resident/pet owner’s failure to correct the violation(s) after receiving the written lease 
counseling/termination warning will result in the initiation of procedures in paragraph H. 
 
G. Pet Removal 
1. If the death or incapacity of the resident/pet owner threatens the health or safety of the 
pet, or other factors occur that render the owner unable to care for the pet, the 
situation will be reported to the responsible party designated by the resident/pet 
owner. 
2. If the responsible party is unwilling or unable to care for the pet, or if the City’s Housing 
Office, after reasonable efforts, cannot contact the responsible party, City’s Housing 
Office may contact the appropriate state or local agency and request the removal of the 
pet. 
3. In the event of the death of a pet, the resident/pet owner shall properly and immediately 
remove and dispose of the remains. The remains shall not be placed in any container on 
the grounds of the property or in a container on the property grounds.

5 of 7 
Revised 07/01/2026 
4. The privilege of maintaining a pet in a unit owned and/or operated by the City’s Housing 
Office shall be subject to the requirements set forth in paragraph E, above.  This privilege 
may be revoked at any time, subject to the grievance procedures. 
5. If the pet is removed as a result of any aggressive act on the part of the pet, the pet will 
not be allowed back on the premises. 
 
H. Termination of Tenancy 
1. The City’s Housing Office may initiate procedures for termination of tenancy based on 
a pet rule violation if:  
i. The resident/pet owner failed to remove the pet after three formal infraction 
notices or correct the pet rule violation within the time period specified, or 
ii. The resident/pet owner has repeated violations of the pet agreement.

6 of 7 
Revised 07/01/2026 
 
 
Pet Permit 
 
Application for written permission to keep the following pet in a dwelling unit operated under the 
City of Chandler Housing and Redevelopment Public Housing program is hereby made: 
 
Type of Animal:  
 
 
Description of Animal:  
 
 
Aquarium Size: ___________________ gallon** 
 
The size of the aquarium may not exceed 10 gallons. 
 
I have attached the following: 
 
Documentation signed by a licensed veterinarian or state/local authority that the pet 
has been spayed or neutered as applicable or, in the case of underage animals, within 
30 days of the pet reaching 6 months of age;  
 
Documentation signed by a licensed veterinarian that the pet has received all 
inoculations required by state or local law;  
 
Documentation signed by a licensed veterinarian or state/local authority that the pet 
has no communicable disease(s) and is pest-free;  
 
Documentation that the pet is licensed in accordance with state or local law; and 
 
One photograph of the pet. 
 
I designate the following two responsible parties for the care of my pet if the health or safety of 
my pet is threatened by death or my incapacity, or by other factors that render that I am unable 
to care for the pet. 
 
 
 
 
 
 
Name of Responsible Party 
 
Phone 
 
 
 
 
 
 
Name of Responsible Party 
 
Phone

7 of 7 
Revised 07/01/2026 
 
Pet Ownership 
Certification 
 
I certify to the following:   
• 
I have a pet;    
• 
I have received a copy, read and understand the above policy provisions;  
• 
I agree to abide by those provisions, and 
• 
I also understand that this policy is an attachment to my Lease and that a noncompliance 
with this policy may result in the withdrawal of the approval or termination of tenancy. 
 
 
 
 
 
 
Head of Household Signature 
 
Date 
 
 
___________________________________________________________________________________________________ 
Tenant Address 
 
 
I certify to the following: 
• 
I do not have a pet; 
• 
I have received a copy, read and understand the above policy provisions; 
• 
I agree to abide by those provisions, and 
• 
I also understand that this policy is an attachment to my Lease and that a noncompliance 
with this policy may result in termination of tenancy. 
 
 
 
 
 
 
Head of Household Signature 
 
Date 
 
 
___________________________________________________________________________________________________ 
Tenant Address

Page 1 of 6 
Revised 7/1/2026 
 
 
House Rules for Public Housing 
 
The House Rules (“Rules”) of the City of Chandler Housing and Redevelopment Division (the “City’s 
Housing Office”) are incorporated into the Lease by reference. Tenants agree to comply with the Rules, 
Admissions and Continued Occupancy Policy (ACOP) and Lease. These Rules are reasonably related to 
the safety, care and cleanliness of the building, and the safety, comfort and convenience of the tenants. 
Failure to comply may lead to lease termination.  
 
I. 
CITY OF CHANDLER’S HOUSING RESPONSIBILITIES: 
 
A. These Rules will be applied fairly and uniformly to all tenants.  
 
B. City’s Housing staff and representatives/designees of the U.S. Department of Housing and 
Urban Development (“HUD”) will inspect each unit at least annually to determine 
compliance with Uniform Physical Conditions Standards (“UPCS”). Upon completion of an 
inspection, Housing staff will inform the tenant the specific correction(s) required for unit 
compliance.  If the first inspection finds areas of non-compliance, Housing staff will inform 
the tenant that training is available if needed for compliance. Housing staff will schedule a 
second inspection within a reasonable period of time. Failure of a second inspection 
constitutes a serious violation of the Lease. Housing staff has the right to inspect as many 
times as it deems necessary, with appropriate notice to the tenant.  
 
II. TENANT’S RESPONSIBILITIES: 
 
A. 
The tenant is required to abide by these Rules. Failure to abide by the Rules may result in 
termination of the Lease.    
 
B. OUTSIDE THE UNIT, the tenant must: 
1) Keep the yard free of debris and trash. Exterior walls should be free of graffiti. Grease shall 
not be dumped on the exterior walls or grounds. 
2) Not damage the lawns or landscaping on the premises. 
3) Keep the front and rear patios, concrete slabs and steps clean and free of hazards. Any items 
stored on the patio must not impede access to the unit. 
4) Keep the sidewalks clean and free of hazards. 
5) Ensure that doors, windows and walls are kept clean and are not defaced. 
6) Not hang clothes and other items from trees, windows, bushes, patios, railings, etc., but only 
from designated clotheslines. 
7) Not hang or allow to be hung, wires or ropes from the windows, trees, or any other structure 
near a building.  
8) Obtain prior approval from the housing office, before installing a satellite dish, cable, 
telephone or internet. If approval was not obtained, the tenant will be responsible for all

Page 2 of 6 
Revised 7/1/2026 
damages and any charges associated with the removal, rerouting or repair from housing or 
the service provider. If approval is obtained, the tenant will refer to the installation guidelines 
for specific instructions.    
9) Not to nail door wreaths into apartment doors. Tenants must use appropriate hangers, 
suction devices, or tape that will not damage the door finish. 
10) Remove all seasonal decorations within three weeks after the celebrated holiday. 
11) Not to place trampolines in the yards.  
12) Not to place, use, keep, store, or maintain any upholstered furniture not manufactured 
for outdoor use, including, without limitation, upholstered chairs, upholstered couches, 
and mattresses, in any outside areas. Patio furniture must be in good condition. 
13) Not have pools on any City’s Housing property due to insurance restrictions.  
14) Not use fire pits, fireplaces or chimneys (chimineas) on property. 
15) Not have bounce houses or large inflatable play structures on any COCHRD property. 
16) Not to place, use, keep, store, or maintain any inoperable outside cooking devices. 
Operable outside cooking devices must be used at a safe distance from the building to 
avoid any potential fire hazards. Outside cooking devices must not be stored in the 
common areas. 
17) Not to use trees or gas meters for bike racks. Do not tie, lock, or attach bikes to a tree or 
a gas meter. 
18) Not to use gas meter for any purpose.  Do not use the gas meter or pipes to hang towels, 
rags, mops, brooms, etc. 
19) Not to have garage/yard/patio sales. 
20) Not to have more than four (4) potted plants. Each container shall not exceed a 
circumference of 12” and no taller than 12” (applicable only to family sites). 
21) Not to make any alterations to the exterior of the building this includes the additional of 
any additional structures (i.e sheds, gazebo). 
22) (Kingston Arms only) Keep the laundry area clean and neat. This includes removing lint from 
dryers and washers after each use. The equipment may only be used to wash and dry 
clothing or bedding. No other uses are permitted such as dying of fabric, etc. 
 
C. INSIDE THE UNIT, the tenant must: 
23) Not to make any alterations to the interior of the unit, this includes installing carpeting, 
painting, or alteration of walls, cabinets or other items without prior written consent. 
24) Maintain the interior conditions of the unit by the following housekeeping standards:  
a) Walls and baseboards: should be clean, free of dirt, grease, holes, and cobwebs  
b) Floors: should be clean, dry and free of hazards, litter, and dirty clothes.  
c) Ceilings: should be clean and free of cobwebs. 
d) Windows: should be clean. Curtain hardware, shades and blinds should be intact.   
e) Woodwork: should be clean, free of dust, gouges, or scratches. 
f) Doors: should be clean, free of grease, gouges and scratches. Locks must all work. 
g) Return air grille should be cleaned monthly. 
h) Trash must be disposed of properly when the trash can(s) are full and not be left in 
the unit.

Page 3 of 6 
Revised 7/1/2026 
i) Entire unit should be free of rodent or insect infestation. 
j) Kitchen— 
(i) 
Stove/Oven/Countertops: should be clean and free of food and grease. 
(ii) 
Refrigerator and Freezer: should be clean.  
(iii) 
Cabinets: should be clean and neat. Cabinet surfaces and countertop should 
be free of grease and spilled food. Cabinets shall not be overloaded. Storage 
under the sink should be limited to small number of lightweight items to 
permit access for repairs. Heavy pots and pans must not be stored under the 
sink. 
(iv) 
Range Hood/Exhaust Fan: should be free of grease, food particles, and dust. 
(v) 
Sink: should be clean, free of grease and garbage. Dirty dishes must be washed 
and promptly put away. 
(vi) 
Floor: should be free of spills from food and liquids. Floor must be clean 
including the bottom edge under the cabinets and appliances. 
(vii) 
Food storage areas: should be neat and clean and free from spilled food. 
(viii) Trash/garbage: must be stored in a covered container until removed to the 
disposal area. 
k) Bathroom— 
(i) 
Toilet and tank: should be clean and odor free. 
(ii) 
Tub and shower: should be clean and free of excessive mildew and mold. Shower 
curtains should be in place, and of adequate length to prevent damage by 
moisture. 
(ii) 
Bathroom sink: should be clean 
(i) 
Exhaust fans: should be free of dust. 
(ii) 
Floor should be clean and dry including baseboard areas. 
l) Storage Areas— 
(i) 
Linen closet: should be neat, organized and clean. 
(ii) 
Other closets: should be neat, organized and clean.  
(iii) 
Other storage areas: should be neat, organized, clean and free of hazards. 
25) Highly flammable materials must not be stored in the unit. 
26) Tenants must not install a waterbed, except for documented medical requirements 
related to a specific disability. In such case, the tenant must provide proof of insurance 
and will be held responsible for all damages to COCHRD property resulting from water 
leak or other defects. 
27) Tenants must not block emergency exits. 
 
D. OUTSIDE THE FAMILY SCATTERED SITE UNIT: 
The standards in Section D apply to scattered site developments only: 
1) Patios (front and rear): no items are to be stored on the patio. 
2) Fences:  Must be kept free of vegetation and debris. 
3) Cut and trim the grass or shrubbery in a timely manner pursuant to the Landscaping Policy.

Page 4 of 6 
Revised 7/1/2026 
 
E. BUSINESS ESTABLISHMENT ON THE PREMISES: 
The tenant must not have any business or display signs of any type on the premises without the 
prior written approval of CCHRD.   
 
F. NOISE: 
Tenants must exercise good judgment and thoughtfulness for others while playing musical 
instruments, recording devices, radios, TV, computers and other audio equipment. Any noise 
disturbance identified within 20 feet of a tenant’s apartment shall constitute a violation of the 
lease.  
 
G. PEST CONTROL: 
City’s Housing staff provides regularly scheduled treatment for common pests.  A refusal of 
service will result in a charge to the tenant.  Resident pet owners are responsible for the safety 
and health of their pets, and to secure the pet during the pest control treatment.  Unsecured pets 
may result in a charge to the tenant. 
 
Tenants are encouraged to inspect secondhand items before bringing the items home. 
 
Tenants are asked to notify the City’s Housing Office if pest control treatment is needed. When 
treatment is scheduled, the tenant must remove items from cabinets, etc. as requested and 
follow all instructions of City’s Housing staff or other pest control applicators. If a pest control 
problem is found by Housing staff during a unit inspection, Housing staff may declare that an 
emergency condition exists and immediately perform pest control in the dwelling unit without 
further notice to the tenant. If the unit is determined to be uninhabitable due to infestation, City’s 
Housing Office will immediately contact the tenant. 
 
If tenant allows a severe infestation to develop or fails to fully cooperate with the treatment 
plan will be considered a health and safety violation and cause for termination. 
 
H. NO TRESPASS NOTICES:  
The head of the household, household members, guests or visitors must not permit persons who 
have received a "No Trespass" notice from City’s Housing Office to be in the unit. Housing staff 
will send a copy of the "No Trespass" notice to the head of the household and all adult members 
on the Lease at the same time it sends the letter to the person who is being warned about 
trespassing. 
 
I. 
REFUSE AND TRASH:  
Tenants must place all garbage, trash, and food waste in containers approved or provided by 
City’s Housing Office and maintained in a sanitary and safe manner. Tenants must not set 
garbage outside units in non-garbage areas or containers at any time. 
 
4) Scattered Site Development Only: Tenants who have trash cans/containers must keep the 
trash cans stored away from public view. Tenants must keep the doors to any shed or garage 
closed when they are not in use.  
5) Tenants must refrain, and assure that household members and guests refrain, from littering 
or leaving trash and debris in any common areas, including all door stoops, patios, yards and 
dumpster enclosure areas.

Page 5 of 6 
Revised 7/1/2026 
 
J. 
CURFEW: 
1) City of Chandler City Code, Section 11.1.1 – Curfew Hours – For Minors, Offenses: 
(A) 10:00 p.m. to 5:00 a.m (of the following day). - Minors under the age of 
sixteen (16) years are not allowed to be in, about, or upon any place in the 
City away from the property where the youth resides  
(B) 12:00 a.m. and 5:00 a.m. (of the following day). Minors, age sixteen (16) 
years to under eighteen (18) years, are not allowed to be in, about, or upon 
any place in the City away from the property where the youth resides. 
(C) It is unlawful for a parent or guardian of a minor to knowingly permit, or by 
insufficient control, allow a minor to violate subsection 11-1.1. 
 
K. MISCELLANEOUS: 
1) The tenant must:   
(i) 
Not waste or use unreasonable amounts of water that the City Housing Office pays 
for. Car washing is prohibited on the properties located at 130 North Hamilton, 210 
North McQueen, 73 South Hamilton, 127 North Kingston and 660 South Palm Lane.  
(ii) 
Be held strictly responsible for any loss or damage to his/her and other units resulting 
from overflow of sinks, bathtubs or basins in his/her unit. Tenants are responsible 
for the condition of their units. 
(iii) 
Immediately report to the housing office any accident, damage or loss of any kind to 
water pipes, toilets, drains, fixtures or other City’s Housing property, and any mold 
or mildew. 
(iv) 
Not use a stove or oven to heat the unit.  
2) Not duplicate any unit keys. The head of the household is responsible for all keys City’s 
Housing Office issues to them. The head of the household must make the request, if any 
household member needs extra keys.  
3) Not receive mail addressed to persons who are not named in the Lease.  Residents are not 
allowed to let anyone who is not an approved family member to use the address for any 
purpose, including receiving mail or deliveries. 
4) Not install any dead bolts, door chains, or door guards. 
5) Keep the water heater closet free of debris, motor vehicle parts, tires, and flammable 
materials, including lighter fluid, gasoline, or kerosene, and their containers.  All stored 
items must have a 12 inch clearance from the hot water heater. Tenants in violation of this 
rule will receive a written warning for a first offense.  Upon a second offense, City’s Housing 
staff will not permit tenant access to the hot water heater closet. 
6) Purchase a mailbox key for the cluster box located at their location from the post office within 
30 days of the move in date in order to receive mail.

Page 6 of 6 
Revised 7/1/2026 
I/We have read and understand these House Rules and agree to abide by them during my/our 
residency. 
 
SIGNATURE(S): 
 
Address: ________________________________________________________________________ 
 
 
 
 
 
 
Head of Household Signature   
 
 
 
 
Date 
 
 
 
 
 
Other Adult Household Member Signature  
 
 
 
Date 
 
 
 
 
 
Other Adult Household Member Signature  
 
 
 
Date 
 
 
 
 
 
Other Adult Household Member Signature  
 
 
 
Date

1 of 2 
7/1/2026 
 
 
 
Radon Policy 
 
Purpose. To establish the City’s Public Housing Authority (PHA) policy in public housing 
facilities. 
 
Background.  Radon is a naturally occurring radioactive gas produced by the breakdown, 
or decay, of uranium in soil and rock.  The health risk associated with radon is the 
increased risk of lung cancer.  Radon may be found in both outdoor and indoor 
environments across the United States. 
 
Radon may accumulate in homes by entering beneath the building (soil and rock), through 
the foundation, and into the building.  Radon is colorless, tasteless, and odorless. Testing is 
required to detect radon in the indoor air of a building.  The amount of radon gas in the air 
is typically measured in picocuries per liter of air (pCi/L). 
 
The U.S. Environmental Protection Agency (EPA) published guidance for reducing airborne 
radon exposure in residences and schools.  EPA recommends reducing radon levels to the 
greatest extent feasible.  EPA recommends mitigation for residences with radon 
concentrations at or above 4 picocuries per liter of air (pCi/L). 
 
The U.S. Department of Housing and Urban Development (HUD) established guidance in 24 
CFR 50.3(i) and 58.5(i)(2) that requires all property to be free of contamination where a 
hazard could affect the health and safety of occupants or conflict with the intended use of 
the property. Section 50.3(i) states, “It is HUD policy that all property proposed for use in 
HUD programs be free of hazardous materials, contamination, toxic chemicals and gasses, 
and radioactive substances, where a hazard could affect the health and safety of occupants 
or conflict with the intended utilization of the property.” 
 
Policy. This directive establishes the policy to maintain acceptable levels of airborne radon. 
 
a) PHA action levels.  Public housing facilities are considered acceptable for 
occupancy when radon levels are maintained below PHA action levels of 4 pCi/L 
or less. 
 
b) Testing.  PHA will test for radon according to the American Association of Radon 
Scientists and Technologists, Protocol for Conducting Radon and Radon Decay

2 of 2 
7/1/2026 
 
Product Measurements in Multifamily Buildings (ANSI-AARST MAMF-2010, 
Section III (or similar section in the most recent addition). 
 
c) Mitigation.  It is the responsibility of the PHA to provide notice and mitigate 
locations that are 4 pCi/L or higher, in accordance with ASTME 2121-11. 
 
d) Notification. PHA will provide EPA Radon Information Sheet to tenants. 
 
 
Authority. 
 
a)  U.S. Department of Housing and Urban Development Notice H 2013-03. 
b) 24 CFR Part 50, “Protection and Enhancement of Environmental Quality”. 
c) Protocol for Conducting Radon and Radon Decay Product Measurements in 
Multifamily Buildings (ANSI-AARST MAMF-2010, Section III.

PUBLIC HOUSING SECURITY DEPOSIT AMOUNTS  
Effective July 1, 2026 
 
 
 
 
 
 
Public Housing Development – Family Sites & Kingston 
 
Bedroom Size 
Security Deposit Amount 
1 
$350 
2 
$400  
3 
$450  
4 
$500  
5 
$550  
 
 
 
Public Housing Scattered Sites – Single Family Homes 
 
 
 
Bedroom Size 
Security Deposit Amount 
2 
$525 
3 
$550  
4 
$600  
5 
$675

Page 1 of 3 
Revised 7/1/2026 
 
 
 
Smoke-Free Policy 
 
The City of Chandler Housing and Redevelopment Division (COCHRD) and the United States 
Department of Housing and Urban Development (HUD) have become increasingly aware of 
the ill effects caused by secondhand smoke. These ill effects include but are not limited to (1) 
health concerns raised by other residents who experience secondhand smoke filtering into 
adjoining apartments, with resulting increased potential for lung related illnesses and disorders; 
(2) additional costs for maintenance such as cleaning, painting, replacing blinds and cleaning air 
conditioning coils; (3) safety concerns resulting from smokers disconnecting the smoke alarms in 
their units. 
 
In response to these concerns and in order to provide a safe living environment for all Residents, 
on February 3, 2017, HUD issued a federal rule requiring all Public Housing Authorities implement 
a smoke-free policy. The COCHRD has adopted the following Policy: 
 
1. Smoking is not permitted anywhere on public housing grounds, to include living units, 
interior and exterior common areas, outdoor areas, and in or near public housing and 
administrative office buildings. 
 
2. The term “prohibited tobacco products” is defined as items that involve the ignition and 
burning of tobacco leaves, such as: cigarettes, cigars, pipes and water pipes (also known as 
hookahs). 
 
3. The term “electronic delivery device” means any product that can be used to deliver 
aerosolized or vaporized nicotine, lobelia, or any other substance to the person inhaling 
from the device, including, but not limited to, an e-cigarette, e-cigar, e-pipe, or vape pen. 
 
4. The term “interior common areas” include but are not limited to: hallways, rental and 
administrative offices, community rooms/centers, laundry rooms/centers and similar 
structures. 
 
5. “Smoke” or “Smoking” means inhaling or exhaling smoke, aerosol, or vapor from any lighted 
or heated cigar, cigarette, pipe, electronic delivery device, or any other natural or synthetic 
tobacco or plant product. “Smoke” or “Smoking” also includes burning or possessing any 
lighted or heated cigar, cigarette, pipe, electronic delivery device, or any other natural or 
synthetic tobacco or plant product intended for inhalation. 
 
6. The premises to be occupied by Resident and members of Resident’s household have been

Page 2 of 3 
Revised 7/1/2026 
 
designated as a smoke-free living environment. Resident, members of Resident’s household, 
and guests shall not smoke anywhere on the premises, including in the unit leased by 
Resident, interior and exterior common areas utilized by Residents and staff, and in or near 
the public housing buildings. 
 
7. Residents are responsible for notifying their guests and invitees that the COCHRD has 
designated the property as a smoke-free property.  Residents are responsible for ensuring 
that their guests and any and all visitors under their control fully comply with this policy. 
 
8. Non-Smoking areas within the property include the following areas: 
 
A. All Public Housing residential units. 
B. All interior common areas. 
C. All Public Housing grounds and buildings with no exceptions 
 
9. Resident should promptly provide the COCHRD with a written statement of any incident 
where tobacco smoke is migrating into Resident’s unit from sources outside Resident’s unit. 
 
10. The COCHRD will post No Smoking signs at entrances and exits, common areas, hallways and 
in conspicuous places at Public Housing family sites. 
 
11. The COCHRD will take reasonable steps to enforce this Smoke-Free Policy and to make the 
unit smoke-free. The COCHRD is not required to take steps in response to smoking unless the 
COCHR knows of a violation of this Smoke-Free Policy or has been provided with written notice 
of any violation of this Policy. 
 
12. A material breach of this Policy shall be a material breach of the Resident’s Lease and the 
Rules and Regulations and grounds for termination of tenancy through a graduated 
enforcement approach.  The COCHRD graduated enforcement framework will include: 
• 
A lease amendment identifying the actions that constitutes a policy violation and 
encourage residents to promptly provide a written statement of any incident where 
tobacco smoke is migrating into the resident’s unit from sources outside the resident’s 
unit. 
• 
If a determination is made on objective facts supported by written statements, that a 
tenant is in violation, the COCHRD may serve a written notice of lease violation(s) to the 
tenant to meet with the housing specialist to discuss the violation(s). 
• 
Documentation of noncompliance, if there are repeated violations (more than two) or 
persistent non-responsiveness will constitute a violation of the lease. 
• 
Eviction proceedings as a last resort. 
 
Section XXIII of Resident’s Lease refers to the Smoke-Free Policy restrictions. 
 
13. Resident acknowledges that the COCHRD’s adoption of a Smoke-Free living environment and 
its efforts to designate the unit as Smoke-Free do not make the COCHRD guarantor of

Page 3 of 3 
Revised 7/1/2026 
 
Resident’s health or of the smoke-free condition of Resident unit or the common areas. 
Resident acknowledges that the COCHRD’S adoption of a smoke-free living environment and 
its efforts to designate the unit as smoke-free do not in any way change the standard of care 
that the COCHRD has to Resident’s household to render units designated as smoke-free any 
safer, more habitable, or improved in terms of air quality standards than any other rental 
premises. The COCHRD specifically disclaims any implied or express warranties that the 
Resident’s premises will have any higher or improved air quality standards than any other 
rental units. The COCHRD cannot and does not warranty or promise that the rental premises 
will be free from secondhand smoke. 
 
14. Resident acknowledges that the COCHRD’S ability to police, monitor, or enforce the 
restrictions of this Policy is dependent in significant part on voluntary compliance by Resident 
and Resident’s guests and invitees. Residents with respiratory ailments, allergies, or any other 
physical or mental condition relating to smoke are put on notice that the COCHRD does not 
assume any higher duty of care to enforce this Policy than any other obligation imposed on 
them under the Lease or Rules and Regulations. 
 
15. To assist all residents with the Smoke-Free Policy transition and to accommodate resident 
interest in smoking cessation, the COCHRD is committed to providing resources for cessation 
education and outreach. 
 
Please refer to the Lease Addendum and/or your Section X and XXIII of the Lease 
Agreement for information regarding the Smoke-Free Policy restrictions. 
 
By signing below, the resident acknowledges receipt of the Smoke-Free Policy. 
 
 
 
 
 
 
Head of Household Signature  
 
 
 
Date 
 
 
 
 
 
 
 
Other Adult Household Member Signature  
 
Date 
 
 
 
 
 
 
 
Other Adult Household Member Signature  
 
Date 
 
 
 
 
 
 
Other Adult Household Member Signature  
 
Date

Public Housing 
Utility Allowance Schedules 
 
 
 
 
 
 
Effective 07/01/2026

MONTHLY UTILITY ALLOWANCE SCHEDULE 
Effective Date: July 01, 2026 
 
Building Type: Semi-Detached/Duplex 
Kingston Arms AZ 28-1 
(All Electric) 
1BR 
2BR 
3BR 
4BR 
5BR 
Electric (APS) 
$127.00 $165.00 
 
Building Type: Semi-Detached/Duplex 
Casa Del Sol, Casa de Esperanza, 
Casa Bonita, Casa Rosas 
AZ 28-2, 3 
1BR 
2BR 
3BR 
4BR 
5BR 
Electric (APS) , Natural Gas 
$136.00 $170.00 $208.00 $218.00 $250.00 
 
Building Type: Detached House 
Scattered Sites AZ 28-9 & 28-11 
(All Electic) 
1BR 
2BR 
3BR 
4BR 
5BR 
Electric (APS) , Water, Sewer, Trash 
$251.00 $295.00 $330.00 $350.00
Electric (SRP) , Water, Sewer, Trash 
$202.00 $232.00 $258.00 $272.00
 
Building Type: Detached House 
Scattered Sites AZ 28-9 & 28-11 
(All Gas) 
1BR 
2BR 
3BR 
4BR 
5BR 
Electric (APS) , Natural Gas, Water, 
Sewer, Trash 
$253.00 $293.00 $321.00 $344.00
Electric (SRP) , Natural Gas, Water, 
Sewer, Trash 
$214.00 $243.00 $264.00 $282.00
 
 
 
 
 
 
 
 
 
 
 
 
F:\HOUSING\#Housing Admin. Supervisor\07 UTILITY ALLOWANCE SCHEDULES\2026 Utility Allowance Schedules\Copy of Chandler AZ-PH Update-Proposed UAs.xlsx 
CITY OF CHANDLER HOUSING AND 
REDEVELOPMENT DIVISION, AZ 
PUBLIC HOUSING

F:\HOUSING\#Housing Admin. Supervisor\07 UTILITY ALLOWANCE SCHEDULES\2026 Utility Allowance Schedules\Copy of Chandler AZ-PH Update-Proposed UAs.xlsx 
2 
 
 
 
 
MONTHLY UTILITY ALLOWANCES 
Chart 1 
Effective July 01, 2026 
 
Building Type: Semi-Detached/Duplex 
Kingston Arms AZ-28-1 (All Electric) 
(EE Equip: Win,H,WH,Ins,CFL) 
1BR 
2BR 
3BR 
4BR 
5BR 
Electricity (L&A,A/C,H,WH,C) (APS) 
$127.00 $165.00 
 
Building Type: Semi-Detached/Duplex 
Casa del Sol, Casa de Esperanza, 
Casa Bonita, Casa Rosas 
AZ-28-2, 3 (EE Equip: Win,WH,Ins,CFL) 
1BR 
2BR 
3BR 
4BR 
5BR 
Electricity (L&A,A/C) (APS) 
$105.00 
$135.00 
$170.00 
$178.00 
$207.00 
Natural Gas (H,WH,C) 
$31.00 
$35.00 
$38.00 
$40.00 
$43.00 
Totals $136.00 $170.00 
$208.00 
$218.00 $250.00 
A monthly average cost of the summer and winter adjustments were used for the electric and natural gas costs 
where applicable. 
 
L&A= Lights & Appliances 
EE Equip= Energy Efficient Equipment 
A/C=Air Conditioning 
Win= Windows 
H= Space Heating 
Ins= Insulation 
WH= Water Heating 
CFL= 100% Fluorescent Lighting 
C= Cooking 
APS= AZ Public Service 
SRP= Salt River Proj 
 
Note: Public Housing utility allowances are calculated similar to method of utility providers. These 
allowances are not calculated by end use (like Section 8), but by total usage for each utility type. 
CITY OF CHANDLER HOUSING AND 
REDEVELOPMENT DIVISION, AZ 
PUBLIC HOUSING

F:\HOUSING\#Housing Admin. Supervisor\07 UTILITY ALLOWANCE SCHEDULES\2026 Utility Allowance Schedules\Copy of Chandler AZ-PH Update-Proposed UAs.xlsx 
3 
 
 
CITY OF CHANDLER HOUSING AND 
REDEVELOPMENT DIVISION, AZ 
PUBLIC HOUSING 
 
Building Type: Detached House 
Scattered Sites AZ-28-9, 28-11 
(All Electric) 
(EE Equip: Win,H,WH,Ins,CFL) 
1BR 
2BR 
3BR 
4BR 
5BR 
Electricity (L&A,A/C,H,WH,C) (APS) 
$182.00 
$222.00 
$253.00 
$268.00 
Electricity (L&A,A/C,H,WH,C) (SRP) 
$133.00 
$159.00 
$181.00 
$190.00 
Water 
$20.00 
$24.00 
$28.00 
$33.00 
Sewer 
$28.00 
$28.00 
$28.00 
$28.00 
Trash Collection 
$21.00 
$21.00 
$21.00 
$21.00 
Totals with APS 
$229.00 
$285.00 
$325.00 $365.00 
Totals with SRP 
$198.00 
$230.00 
$260.00 $290.00 
 
Building Type: Detached House 
Scattered Sites AZ-28-9, 28-11 
(All Gas) (EE Equip: Win,WH,Ins,CFL) 
1BR 
2BR 
3BR 
4BR 
5BR 
Electricity (L&A,A/C) (APS) 
$151.00 
$185.00 
$207.00 
$221.00 
Electricity (L&A,A/C) (SRP) 
$112.00 
$135.00 
$150.00 
$159.00 
Natural Gas (H,WH,C) 
$33.00 
$35.00 
$37.00 
$41.00 
Water 
$20.00 
$24.00 
$28.00 
$33.00 
Sewer 
$28.00 
$28.00 
$28.00 
$28.00 
Trash Collection 
$21.00 
$21.00 
$21.00 
$21.00 
Totals with APS 
$253.00 
$293.00 
$321.00 $344.00 
Totals with SRP 
$214.00 
$243.00 
$264.00 $282.00

NOTICE OF OCCUPANCY RIGHTS UNDER THE 
VIOLENCE AGAINST WOMEN ACT 
HUD-5380: Housing Rights for Victims
U.S. Department of Housing and Urban Development 
OMB Approval No. 2577-0286
Expires 1/31/2028
Protections for Victims of Domestic Violence, Dating Violence, Sexual Assault or Stalking 
When should I receive this form? A covered housing provider must provide a copy of the Notice of Occupancy Rights 
Under The Violence Against Women Act (Form HUD-5380) and the Certification of Domestic Violence, Dating 
Violence, Sexual Assault, or Stalking (Form HUD-5382) when you are admitted as a tenant, when you receive an 
eviction or termination notice and prior to termination of tenancy, or when you are denied as an applicant.  A covered 
housing provider may provide these forms at additional times. 
What is the Violence Against Women Act (“VAWA”)? This notice describes protections that may apply to you as an 
applicant or a tenant under a housing program covered by a federal law called the Violence Against Women Act 
(“VAWA”). VAWA provides housing protections for victims of domestic violence, dating violence, sexual assault or 
stalking. VAWA protections must be in leases and other program documents, as applicable. VAWA protections may be 
raised at any time. You do not need to know the type or name of the program you are participating in or applying to in 
order to seek VAWA protections.  
What if I require this information in a language other than English? To read this information in Spanish or another 
language, please contact [INSERT COVERED HOUSING PROVIDER’S CONTACT INFORMATION; FOR 
HOPWA PROVIDERS – INSERT GRANTEE NAME AND CONTACT INFORMATION] or go to [INSERT 
WEBSITE, IF APPLICABLE]. You can read translated VAWA forms at 
https://www.hud.gov/program_offices/administration/hudclips/forms/hud5a#4. If you speak or read in a language other 
than English, your covered housing provider must give you language assistance regarding your VAWA protections (for 
example, oral interpretation and/or written translation).  
What do the words in this notice mean?
VAWA violence/abuse means one or more incidents of domestic violence, dating violence, sexual assault, or stalking.
Victim means any victim of VAWA violence/abuse.
Affiliated person means the tenant’s spouse, parent, sibling, or child; or any individual, tenant, or lawful occupant 
living in the tenant’s household; or anyone for whom the tenant acts as parent/guardian.
Covered housing program1 includes the following HUD programs:
o
Public Housing 
o
Tenant-based vouchers (TBV, also known as Housing Choice Vouchers or HCV) and Project-based Vouchers 
(PBV) Section 8 programs  
o
Section 8 Project-Based Rental Assistance (PBRA) 
o
Section 8 Moderate Rehabilitation Single Room Occupancy 
o
Section 202 Supportive Housing for the Elderly 
o
Section 811 Supportive Housing for Persons with Disabilities 
o
Section 221(d)(3)/(d)(5) Multifamily Rental Housing 
o
Section 236 Multifamily Rental Housing 
o
Housing Opportunities for Persons With AIDS (HOPWA) program 
o
HOME Investment Partnerships (HOME) program 
o
The Housing Trust Fund 
o
Emergency Solutions Grants (ESG) program 
o
Continuum of Care program 
Page 1 of 5
Form HUD-5380
o
Rural Housing Stability Assistance program 
Covered housing provider means the individual or entity under a covered housing program that is responsible for 
providing or overseeing the VAWA protection in a specific situation. The covered housing provider may be a public 
housing agency, project sponsor, housing owner, mortgagor, housing manager, State or local government, public 
agency, or a nonprofit or for-profit organization as the lessor.
1 For information about non-HUD covered housing programs under VAWA, see Interagency Statement on the Violence Against 
Women Act’s Housing Provisions at https://www.hud.gov/sites/dfiles/PA/documents/InteragencyVAWAHousingStmnt092024.pdf.

NOTICE OF OCCUPANCY RIGHTS UNDER 
THE VIOLENCE AGAINST WOMEN ACT 
HUD-5380: Rights for Survivors
U.S. Department of Housing and Urban Development 
OMB Approval No. 2577-0286
Expires 1/31/2028
What if I am an applicant under a program covered by VAWA? You can’t be denied housing, housing assistance, or 
homeless assistance covered by VAWA just because you (or a household member) are or were a victim or just because 
of problems you (or a household member) had as a direct result of being or having been a victim. For example, if you 
have a poor rental or credit history or a criminal record, and that history or record is the direct result of you being a 
victim of VAWA abuse/violence, that history or record cannot be used as a reason to deny you housing or homeless 
assistance covered by VAWA.
What if I am a tenant under a program covered by VAWA? You cannot lose housing, housing assistance, or homeless 
assistance covered by VAWA or be evicted just because you (or a household member) are or were a victim of VAWA 
violence/abuse. You also cannot lose housing, housing assistance, or homeless assistance covered by VAWA or be 
evicted just because of problems that you (or a household member) have as a direct result of being or having been a 
victim. For example, if you are a victim of VAWA abuse/violence that directly results in repeated noise complaints and 
damage to the property, neither the noise complaints nor property damage can be used as a reason for evicting you from 
housing covered by VAWA. You also cannot be evicted or removed from housing, housing assistance, or homeless 
assistance covered by VAWA because of someone else’s criminal actions that are directly related to VAWA 
abuse/violence against you, a household member, or another affiliated person. 
How can tenants request an emergency transfer? Victims of VAWA violence/abuse have the right to request an 
emergency transfer from their current unit to another unit for safety reasons related to the VAWA violence/abuse. An 
emergency transfer cannot be guaranteed, but you can request an emergency transfer when: 
1.
You (or a household member) are a victim of VAWA violence/abuse; 
2.
You expressly request the emergency transfer; AND
3.
EITHER
a.
you reasonably believe that there is a threat of imminent harm from further violence, including trauma, if 
you (or a household member) stay in the same dwelling unit; OR
b.
if you (or a household member) are a victim of sexual assault, either you reasonably believe that there is a 
threat of imminent harm from further violence, including trauma, if you (or a household member) were to 
stay in the unit, or the sexual assault occurred on the premises and you request an emergency transfer within 
90 days (including holidays and weekend days) of when that assault occurred. 
You can request an emergency transfer even if you are not lease compliant, for example if you owe rent. If you request 
an emergency transfer, your request, the information you provided to make the request, and your new unit’s location 
must be kept strictly confidential by the covered housing provider. The covered housing provider is required to maintain 
a VAWA emergency transfer plan and make it available to you upon request. To request an emergency transfer or to 
read the covered housing provider’s VAWA emergency transfer plan, [ENTER SPECIFIC CONTACT 
INFORMATION, WEBSITE, AND/OR INSTRUCTIONS FOR REQUESTING AN EMERGENCY TRANSFER OR 
A COPY OF THE APPLICABLE VAWA EMERGENCY TRANSFER PLAN]. The VAWA emergency transfer plan 
includes information about what the covered housing provider does to make sure your address and other relevant 
information are not disclosed to your perpetrator. 
Can the perpetrator be evicted or removed from my lease? Depending on your specific situation, your covered 
housing provider may be able to divide the lease to evict just the perpetrator. This is called “lease bifurcation.”  
What happens if the lease bifurcation ends up removing the perpetrator who was the only tenant who qualified for 
the housing or assistance? In this situation, the covered housing provider must provide you and other remaining 
household members an opportunity to establish eligibility or to find other housing. If you cannot or don’t want to 
establish eligibility, then the covered housing provider must give you a reasonable time to move or establish eligibility 
for another covered housing program. This amount of time varies, depending on the covered housing program involved. 
The table below shows the reasonable time provided under each covered housing programs with HUD. Timeframes for 
covered housing programs operated by other agencies are determined by those agencies.
Page 2 of 5
Form HUD-5380

NOTICE OF OCCUPANCY RIGHTS UNDER 
THE VIOLENCE AGAINST WOMEN ACT 
HUD-5380: Rights for Survivors
U.S. Department of Housing and Urban Development 
OMB Approval No. 2577-0286
Expires 1/31/2028
Covered Housing 
Program(s)
Reasonable Time for Remaining Household Members to Continue to Receive 
Assistance, Establish Eligibility, or Move.
Page 3 of 5
Form HUD-5380
HOME and Housing Trust 
Fund, Continuum of Care 
Program (except for 
permanent supportive 
housing), ESG program, 
Section 221(d)(3) Program, 
Section 221(d)(5) Program, 
Rural Housing Stability 
Assistance Program
Because these programs do not provide housing or assistance based on just one person’s 
status or characteristics, the remaining tenant(s), or family member(s) in the CoC 
program, can keep receiving assistance or living in the assisted housing as applicable.
 Permanent supportive 
housing funded by the 
Continuum of Care Program
The remaining household member(s) can receive rental assistance until expiration of the 
lease that is in effect when the qualifying member is evicted.
Housing Choice Voucher, 
Project-based Voucher, and 
Public Housing programs 
(for Special Purpose 
Vouchers (e.g., HUD-
VASH, FUP, FYI, etc.), see 
also program specific 
guidance)
If the person removed was the only tenant who established eligible 
citizenship/immigration status, the remaining household member(s) must be given 30 
calendar days from the date of the lease bifurcation to establish program eligibility or 
find alternative housing. 
For HUD-VASH, if the veteran is removed, the remaining family member(s) can keep 
receiving assistance or living in the assisted housing as applicable. If the veteran was the 
only tenant who established eligible citizenship/immigration status, the remaining 
household member(s) must be given 30 calendar days to establish program eligibility or 
find alternative housing.
Section 202/811 PRAC and 
SPRAC
The remaining household member(s) must be given 90 calendar days from the date of 
the lease bifurcation or until the lease expires, whichever is first, to establish program 
eligibility or find alternative housing.
Section 202/8
The remaining household member(s) must be given 90 calendar days from the date of 
the lease bifurcation or when the lease expires, whichever is first, to establish program 
eligibility or find alternative housing. 
If the person removed was the only tenant who established eligible 
citizenship/immigration status, the remaining household member(s) must be given 30 
calendar days from the date of the lease bifurcation to establish program eligibility or 
find alternative housing.
Section 236 (including 
RAP); Project-based Section 
8 and Mod Rehab/SRO
The remaining household member(s) must be given 30 calendar days from the date of 
the lease bifurcation to establish program eligibility or find alternative housing.
HOPWA
The remaining household member(s) must be given no less than 90 calendar days, and 
not more than one year, from the date of the lease bifurcation to establish program 
eligibility or find alternative housing. The date is set by the HOPWA Grantee or Project 
Sponsor.

NOTICE OF OCCUPANCY RIGHTS UNDER 
THE VIOLENCE AGAINST WOMEN ACT 
HUD-5380: Rights for Survivors
U.S. Department of Housing and Urban Development 
OMB Approval No. 2577-0286
Expires 1/31/2028
Are there any reasons that I can be evicted or lose assistance?  VAWA does not prevent you from being evicted or 
losing assistance for a lease violation, program violation, or violation of other requirements that are not due to the 
VAWA violence/abuse committed against you or an affiliated person. However, a covered housing provider cannot be 
stricter with you than with other tenants, just because you or an affiliated person experienced VAWA abuse/violence. 
VAWA also will not prevent eviction, termination, or removal if other tenants or housing staff are shown to be in 
immediate, physical danger that could lead to serious bodily harm or death if you are not evicted or removed from 
assistance. But only if no other action can be taken to reduce or eliminate the threat should a covered housing 
provider evict you or end your assistance, if the VAWA abuse/violence happens to you or an affiliated person. A 
covered housing provider must provide a copy of the Notice of Occupancy Rights Under The Violence Against Women 
Act (Form HUD-5380) and the Certification of Domestic Violence, Dating Violence, Sexual Assault, or Stalking (Form 
HUD-5382) when you receive an eviction or termination notice and prior to termination of tenancy. 
What do I need to document that I am a victim of VAWA abuse/violence? If you ask for VAWA protection, the 
covered housing provider may request documentation showing that you (or a household member) are a victim. BUT the 
covered housing provider must make this request in writing and must give you at least 14 business days (weekends and 
holidays do not count) to respond, and you are free to choose any one of the following: 
1.
A self-certification form (for example, Form-HUD 5382), which the covered housing provider must give you along 
with this notice. Either you can fill out the form or someone else can complete it for you; 
2.
A statement from a victim/survivor service provider, attorney, mental health professional or medical professional 
who has helped you address incidents of VAWA violence/abuse. The professional must state “under penalty of 
perjury” that he/she/they believes that the incidents of VAWA violence/abuse are real and covered by VAWA. 
Both you and the professional must sign the statement; 
3.
A police, administrative, or court record (such as a protective order) that shows you (or a household member) were 
a victim of VAWA violence/abuse; OR
4.
If allowed by your covered housing provider, any other statement or evidence provided by you. 
Page 4 of 5
Form HUD-5380
It is your choice which documentation to provide and the covered housing provider must accept any one of the above 
as documentation. The covered housing provider is prohibited from seeking additional documentation of victim status 
or requiring more than one of these types of documentation, unless the covered housing provider receives conflicting 
information about the VAWA violence/abuse. 
If you do not provide one of these types of documentation by the deadline, the covered housing provider does not have 
to provide the VAWA protections you requested. If the documentation received by the covered housing provider 
contains conflicting information about the VAWA violence/abuse, the covered housing provider may require you to 
provide additional documentation from the list above, but the covered housing provider must give you another 30 
calendar days to do so. 
Will my information be kept confidential? If you share information with a covered housing provider about why you 
need VAWA protections, the covered housing provider must keep the information you share strictly confidential. This 
information should be securely and separately kept from your other tenant files. No one who works for your covered 
housing provider will have access to this information, unless there is a reason that specifically calls for them to access 
this information, your covered housing provider explicitly authorizes their access for that reason, and that authorization 
is consistent with applicable law. 
Your information will not be disclosed to anyone else or put in a database shared with anyone else, except in the 
following situations: 
1.
If you give the covered housing provider written permission to share the information for a limited time; 
2.
If the covered housing provider needs to use that information in an eviction proceeding or hearing; or 
3.
If other applicable law requires the covered housing provider to share the information.

NOTICE OF OCCUPANCY RIGHTS UNDER 
THE VIOLENCE AGAINST WOMEN ACT 
HUD-5380: Rights for Survivors
U.S. Department of Housing and Urban Development 
OMB Approval No. 2577-0286
Expires 1/31/2028
How do other laws apply? VAWA does not limit the covered housing provider’s duty to honor court orders about access 
to or control of the property, or civil protection orders issued to protect a victim of VAWA abuse/violence. 
Additionally, VAWA does not limit the covered housing provider’s duty to comply with a court order with respect to 
the distribution or possession of property among household members during a family break up.  The covered housing 
provider must follow all applicable fair housing and civil rights requirements. 
Can I request a reasonable accommodation? If you have a disability, your covered housing provider must provide 
reasonable accommodations to rules, policies, practices, or services that may be necessary to allow you to equally 
benefit from VAWA protections (for example, giving you more time to submit documents or assistance with filling out 
forms). You may request a reasonable accommodation at any time, even for the first time during an eviction. If a 
provider is denying a specific reasonable accommodation because it is not reasonable, your covered housing provider 
must first engage in the interactive process with you to identify possible alternative accommodations. To request a 
reasonable accommodation, please contact [INSERT APPROPRIATE STAFF MEMBER CONTACT 
INFORMATION]. Your covered housing provider must also ensure effective communication with individuals with 
disabilities.
Have your protections under VAWA been denied? If you believe that the covered housing provider has violated these 
rights, you may seek help by contacting [INSERT LOCAL HUD FHEO FIELD OFFICE & CONTACT 
INFORMATION]. You can also find additional information on filing VAWA complaints at 
https://www.hud.gov/VAWA and https://www.hud.gov/program_offices/fair_housing_equal_opp/VAWA. To file a 
VAWA complaint, visit https://www.hud.gov/fairhousing/fileacomplaint. 
Need further help? 
For additional information on VAWA and to find help in your area, visit https://www.hud.gov/vawa.  
To talk with a housing advocate, contact [ENTER CONTACT INFO FOR LOCAL ADVOCACY AND LEGAL AID 
ORGANIZATIONS].
Public reporting burden for this collection of information is estimated to range from 45 to 90 minutes per each covered housing 
provider's response, depending on the program. This includes time to print and distribute the form. Comments concerning the 
accuracy of this burden estimate and any suggestions for reducing this burden can be sent to the Reports Management Officer, 
QDAM, Department of Housing and Urban Development, 451 7th Street, SW, Washington, D.C. 20410. This notice is required for 
covered housing programs under section 41411 of VAWA and 24 CFR 5.2003. 
Page 5 of 5
Form HUD-5380
Covered housing providers must give this notice to 
applicants and tenants to inform them of the VAWA protections as specified in section 41411(d)(2). This is a model notice, and no 
information is being collected. A Federal agency may not collect this information, and you are not required to complete this form, 
unless it displays a currently valid Office of Management and Budget control number.

MODEL EMERGENCY TRANSFER PLAN FOR 
VICTIMS OF DOMESTIC VIOLENCE, DATING 
VIOLENCE, SEXUAL ASSAULT, OR STALKING 
U.S. Department of Housing and Urban Development 
OMB Approval No. 2577-0286 
Exp. 1/31/2028
 
Page 1 of 6  
 
Form HUD-5381  
 
 
DRAFTING NOTES FOR COVERED HOUSING PROVIDERS (MUST NOT APPEAR WORD 
FOR WORD IN PLAN): This model contains only general provisions of an emergency transfer plan 
that apply across the covered HUD programs. Adoption of this model plan without further information 
addressing how the emergency transfer plan will operate is not sufficient to meet a covered housing 
provider’s responsibility to adopt an emergency transfer plan.  Covered housing providers (CHPs) must 
consult applicable regulations and program-specific HUD guidance when developing their own 
emergency transfer plans to ensure their plans contain all required elements.  Instructions in brackets 
and drafting notes in italics throughout this document are provided to assist CHPs in drafting their 
policies and should be removed in the actual plan.  “[CHP ACRONYM]” MUST BE REPLACED WITH 
THE ACRONYM OF THE COVERED HOUSING PROVIDER. 
 
MODEL EMERGENCY TRANSFER PLAN FOR VICTIMS OF DOMESTIC VIOLENCE, 
DATING VIOLENCE, SEXUAL ASSAULT, AND STALKING 
[INSERT NAME OF CHP; FOR HOPWA PROVIDERS - INSERT NAME OF GRANTEE 
“[CHP ACRONYM]”] is concerned about the safety of its tenants, and such concern extends to tenants 
who are victims of domestic violence, dating violence, sexual assault, or stalking.  In accordance with 
the Violence Against Women Act of 1994, as amended (“VAWA”), [CHP ACRONYM] allows any 
tenant who is a victim of domestic violence, dating violence, sexual assault, or stalking to request an 
emergency transfer from the tenant’s current unit to another unit.  VAWA protections are not limited to 
women.  Victims cannot be discriminated against on the basis of any protected characteristic, including 
race, color, national origin, religion, sex, familial status, disability, or age.   
This plan identifies tenants who are eligible for an emergency transfer, the documentation needed to 
request an emergency transfer, confidentiality protections, how an emergency transfer may occur, and 
guidance regarding safety and security.  The plan is based on Federal regulations at 24 Code of Federal 
Regulations (CFR) part 5, subpart L, related program regulations, and the model emergency transfer 
plan published by the U.S. Department of Housing and Urban Development (HUD).  HUD is the 
Federal agency that oversees that [INSERT NAME OF PROGRAM OR RENTAL ASSISTANCE] is in 
compliance with VAWA. 
 
Definitions  
• 
External emergency transfer refers to an emergency relocation of a tenant to another unit where 
the tenant would be categorized as a new applicant; that is, the tenant must undergo an application 
process in order to reside in the new unit. [CHP CAN PROVIDE EXAMPLES OF EXTERNAL 
TRANSFERS.] 
• 
Internal emergency transfer refers to an emergency relocation of a tenant to another unit where the 
tenant would not be categorized as a new applicant; that is, the tenant may reside in the new unit 
without having to undergo an application process. [CHP CAN PROVIDE EXAMPLES OF 
INTERNAL TRANSFERS.] 
• 
Safe unit refers to a unit that the victim of VAWA violence/abuse believes is safe.  
• 
VAWA violence/abuse means an incident or incidents of domestic violence, dating violence, sexual 
assault, or stalking, as those terms are defined in 24 CFR 5.2003 and “Certification of Domestic 
Violence, Dating Violence, Sexual Assault, or Stalking” (Form HUD-5382).

Page 2 of 6 
 
Form 5381 
 
 
Eligibility for Emergency Transfers 
A tenant may seek an emergency transfer to another unit if they or their household member is a victim 
of VAWA violence/abuse, as outlined in the “Notice of Occupancy Rights Under the Violence Against 
Women Act,” Form HUD-5380.  This emergency transfer plan provides further information on 
emergency transfers, and [CHP ACRONYM] must provide a copy if requested. [CHP ACRONYM] 
may ask for submission of a written request for an emergency transfer, such as form HUD-5383, to 
certify eligibility for the emergency transfer. 
A Tenant is eligible for an emergency transfer if: 
1. The tenant (or their household member) is a victim of VAWA violence/abuse;  
2. The tenant expressly requests the emergency transfer; AND 
3.  EITHER 
a. The tenant reasonably believes that there is a threat of imminent harm 
from further violence, including trauma, if they or (their household 
member) stays in the same dwelling unit; OR  
b. If the tenant (or their household member) is a victim of sexual assault, 
either the tenant reasonably believes that there is a threat of imminent 
harm from further violence, including trauma, if the tenant (or their 
household member) were to stay in the unit, or the sexual assault occurred 
on the premises and the tenant requested an emergency transfer within 90 
days (including holidays and weekend days) of when that assault occurred. 
 
[CHP ACRONYM], in response to an emergency transfer request, should not evaluate whether the 
tenant is in good standing as part of the assessment or provision of an emergency transfer. Whether or 
not a tenant is in good standing does not impact their ability to request an emergency transfer under 
VAWA.   
 
Emergency Transfer Policies 
 
[INSERT CHP’S EMERGENCY TRANSFER POLICIES, INCLUDING THE FOLLOWING, WHERE 
APPLICABLE] 
Internal transfers when a safe unit is immediately available:  
[INSERT CHP’S POLICIES, INCLUDING TIME FRAMES FOR APPROVING OR DENYING AN 
EMERGENCY TRANSFER REQUEST, ONCE A FULL REQUEST IS RECEIVED AND ABSENT 
ANY CONFLICTING OR MISSING INFORMATION; POSSIBLE INTERNAL TRANSFER 
OPTIONS (AS APPLICABLE, AND WITHOUT DISCLOSING THE VICTIM’S LOCATION); AND 
PRIORITY STATUS RELATIVE TO OTHER TENANTS SEEKING TRANSFERS.] 
Internal transfers when a safe unit is not immediately available:  
[INSERT CHP’S POLICIES, INCLUDING TIME FRAMES FOR APPROVING OR DENYING AN 
EMERGENCY TRANSFER REQUEST, POSSIBLE INTERNAL TRANSFER OPTIONS (AS 
APPLICABLE, AND WITHOUT DISCLOSING THE VICTIM’S LOCATION), AND PRIORITY 
STATUS RELATIVE TO OTHER TENANTS SEEKING TRANSFERS.] 
External transfers:

Page 3 of 6 
 
Form 5381 
 
 
[INSERT CHP’S POLICIES, INCLUDING CHP’S ROLE IN FACILITATING EXTERNAL 
EMERGENCY TRANSFERS; IDENTIFYING AND DESCRIBING ANY TRANSFER 
AGREEMENTS WITH OUTSIDE CHPs; REFERRALS TO COMMUNITY PARTNERS AND 
AFFORDABLE HOUSING OPTIONS; TIME FRAMES FOR APPROVING OR DENYING AN 
EMERGENCY TRANSFER REQUEST, ONCE A FULL REQUEST IS RECEIVED AND ABSENT 
ANY CONFLICTING OR MISSING INFORMATION; AND PRIORITY STATUS GIVEN TO 
VAWA VICTIMS SEEKING EXTERNAL TRANSFERS INTO CHP’S PROPERTY.] 
[INSERT POLICIES AND PROCEDURES FOR ASSISTING TENANTS WITH HOUSING CHOICE 
VOUCHERS OR OTHER TENANT-BASED RENTAL ASSISTANCE WHO QUALIFY FOR AN 
EMERGENCY TRANSFER TO MOVE QUICKLY WITH THAT ASSISTANCE.] 
VAWA provisions do not supersede eligibility or other occupancy requirements that may apply under 
a covered housing program.  [CHP ACRONYM] may be unable to transfer a tenant to a particular 
unit if the tenant cannot establish eligibility for that unit.   
Emergency Transfer Request Documentation 
To request an emergency transfer, the tenant shall notify [INSERT SPECIFIC CONTACT 
INFORMATION, WEBSITE, E-MAIL ADDRESS; AND/OR INSTRUCTIONS FOR REQUESTING 
AN EMERGENCY TRANSFER.]  If [CHP ACRONYM] does not already have documentation of the 
occurrence of domestic violence, dating violence, sexual assault, or stalking, [CHP ACRONYM] may 
ask for this documentation in accordance with 24 CFR 5.2007.  Unless [CHP ACRONYM] receives 
documentation that contains conflicting information, as described in 24 CFR 5.2007(b)(2), [CHP 
ACRONYM] cannot require third-party documentation to determine status as a VAWA victim for 
emergency transfer eligibility. [CHP ACRONYM] will provide reasonable accommodations to this 
policy for individuals with disabilities.   
IF CHP REQUIRES A WRITTEN REQUEST FOR AN EMERGENCY TRANSFER 
The tenant’s written request for an emergency transfer must include either: 
1. A statement expressing that the tenant reasonably believes that there is a threat of imminent harm 
from further violence, including trauma, if the tenant (or household member) stays in the same 
dwelling unit; OR 
2. In the case of a tenant (or household member) who is a victim of sexual assault, either a 
statement that the tenant reasonably believes there is a threat of imminent harm from further 
violence or trauma if the tenant (or household member stays in the same dwelling unit), or a 
statement that the sexual assault occurred on the premises and the tenant requested an emergency 
transfer within 90 days (including holidays and weekend days) of when the assault occurred.  
Form HUD-5383 may be used for making a written request for an emergency transfer. 
DRAFTING NOTES FOR CHPs (MUST NOT APPEAR WORD FOR WORD IN PLAN) 
 The emergency transfer plan must include the length of time (at least 14 business days) that the 
tenant has to provide the requested documentation of VAWA victim status. 
 
CHPs are not required to request documentation from a tenant seeking an emergency transfer.  
However, if a CHP elects to require documentation from tenants seeking an emergency transfer, 
then the documentation requirement must be included in the CHP’s emergency transfer plan and 
must comply with 24 CFR 5.2005(e)(10).

Page 4 of 6 
 
Form 5381 
 
 
 CHPs do not have to require that emergency transfer requests be written. The request may be 
oral or written, at the CHP’s option, but the CHP must make its policy and procedures clear in 
this plan.   
 CHPs cannot require any third-party documentation in order to determine whether a tenant 
seeking an emergency transfer is a VAWA victim, unless CHP receives documentation of VAWA 
violence/abuse that contains conflicting information.  
 
Priority for Transfers 
Tenants who qualify for an emergency transfer under VAWA will be given the following priority over 
other categories of tenants seeking transfers and individuals seeking placement on waiting lists. 
[INSERT ANY MEASURE OF PRIORITY GIVEN UNDER THIS EMERGENCY TRANSFER 
PLAN.]  
DRAFTING NOTES FOR CHPs (MUST NOT APPEAR WORD FOR WORD IN PLAN)  
 The emergency transfer plan must detail the measure of any priority given to tenants who qualify 
for an emergency transfer under VAWA in relation to other categories of tenants seeking 
transfers and individuals seeking placement on waiting lists. 
 The emergency transfer plan must allow a tenant to make an internal emergency transfer under 
VAWA when a safe unit is immediately available. 
 The emergency transfer plan must ensure that requests for internal emergency transfers under 
VAWA receive, at a minimum, any applicable additional priority that the CHP may already 
provide to other types of emergency transfer requests. 
 CHPs should also refer to the applicable program regulations to determine if priorities or 
admission preferences apply with respect to external emergency transfers. 
 
Confidentiality 
 
If a tenant inquires about or requests any VAWA protections or represents that they or a household 
member are a victim of VAWA violence/abuse entitled to VAWA protections, [CHP ACRONYM] 
must keep any information they provide concerning the VAWA violence/abuse, their request for an 
emergency transfer, and their or a household member’s status as a victim strictly confidential. This 
information should be securely and separately kept from tenant files. All the information provided by or 
on behalf of the tenant to support an emergency transfer request, including information on the 
Certification Form (HUD-5382) and the Emergency Transfer Request Form (HUD-5383) (collectively 
referred to as “Confidential Information”) may only be accessed by [CHP ACRONYM] employees or 
contractors if explicitly authorized by [CHP ACRONYM] for reasons that specifically call for those 
individuals to have access to that information under applicable Federal, State, or local law.   
Confidential information must not be entered into any shared database or disclosed to any other entity or 
individual, except if: 
 
Written permission by the victim in a time-limited release; 
 Required for use in an eviction proceeding or hearing regarding termination of assistance; or 
 Otherwise required by applicable law. 
In addition, HUD’s VAWA regulations require emergency transfer plans to provide strict confidentiality 
measures to ensure that the location of the victim’s dwelling unit is never disclosed to a person who 
committed or threatened to commit the VAWA violence/abuse. Accordingly, [INSERT ANY SPECIFIC 
MEASURES HERE.]

Page 5 of 6 
 
Form 5381 
 
 
 
Emergency Transfer Procedure 
[CHP ACRONYM] cannot specify how long it will take from the time a transfer request is approved 
until the tenant can be placed in a new, safe unit.  [CHP ACRONYM] will, however, act as quickly as 
possible to assist a tenant who qualifies for an emergency transfer.  If [CHP ACRONYM] identifies an 
available unit and the tenant believes that unit would not be safe, the tenant may request a transfer to a 
different unit.  [CHP ACRONYM] may be unable to transfer a tenant and their household to a 
particular unit if the tenant and their household has not established or cannot establish eligibility for that 
unit. 
If [CHP ACRONYM] does not have any safe and available units for which the tenant is eligible, [CHP 
ACRONYM] will assist the tenant in identifying other covered housing providers who may have safe 
and available units to which the tenant could move. At the tenant’s request, [CHP ACRONYM] will 
also assist the tenant in contacting the local organizations offering assistance to victims of VAWA 
violence/abuse that are attached to this plan. 
 
Making the Emergency Transfer Plan Available 
[INSERT CHP’S POLICY FOR MAKING THE EMERGENCY TRANSFER PLAN AVAILABLE 
UPON REQUEST AND, WHEN FEASIBLE, PUBLICLY AVAILABLE.]  
 
DRAFTING NOTES FOR CHPs (MUST NOT APPEAR WORD FOR WORD IN PLAN)  
 All materials must ensure effective communication with individuals with disabilities, including 
making materials available in alternative accessible formats, as well as providing reasonable 
accommodations.   
 Additionally, CHP must have VAWA forms available in the language(s) outlined in their 
language access plan to meet limited English proficiency (LEP) obligations.   
 
Safety and Security of Tenants 
When [CHP ACRONYM] receives any inquiry or request regarding an emergency transfer, [CHP 
ACRONYM] will encourage the person making the inquiry or request to take all reasonable precautions 
to be safe, including seeking guidance and assistance from a victim service provider.  However, tenants 
are not required to receive guidance or assistance from a victim service provider. 
For additional information on VAWA and to find help in your area, visit 
https://www.hud.gov/vawa.   
[INSERT CONTACT INFORMATION FOR LOCAL ORGANIZATIONS OFFERING 
ASSISTANCE TO VICTIMS OF DOMESTIC VIOLENCE, DATING VIOLENCE, SEXUAL 
ASSAULT, OR STALKING.] 
 
DRAFTING NOTES FOR CHPs (MUST NOT APPEAR WORD FOR WORD IN PLAN)  
 Including a section on “Safety and Security of Tenants” and additional resources is encouraged, 
but not required. 
 If CHP’s have arrangements, including memoranda of understanding with other CHPs to 
facilitate moves, this information should be attached to the emergency transfer plan as well. 
 
Public reporting burden for this collection of information is estimated to range from four to eight hours per each covered housing 
provider’s response, depending on the covered housing program.  This includes the time to develop program and project-specific

Page 6 of 6 
 
Form 5381 
 
 
emergency transfer policies and develop contacts with local service providers.  Comments concerning the accuracy of this burden estimate 
and any suggestions for reducing this burden can be sent to the Reports Management Officer, QDAM, Department of Housing and Urban 
Development, 451 7th Street, SW, Washington, DC 20410.  This is a model plan and covered housing providers in programs covered by 
VAWA may, at their discretion, use it to develop their own emergency transfer plans, as required under 24 CFR 5.2005(e).  While HUD 
does not intend to collect emergency transfer plans, HUD may access these plans to ensure compliance with the regulations.  A Federal 
agency may not collect this information, and you are not required to complete this form, unless it displays a currently valid Office of 
Management and Budget control number.

U.S. Department of Housing and Urban Development 
OMB Approval No. 2577-0286 
Exp. 1/31/2028 
 
Page 1 of 3  
 
Form HUD-5382 
 
 
 
CERTIFICATION OF DOMESTIC VIOLENCE, DATING VIOLENCE,  
SEXUAL ASSAULT, OR STALKING 
Confidentiality Note: Any personal information you share in this form will be maintained by your covered 
housing provider according to the confidentiality provisions below. 
Purpose of Form:  If you are a tenant of or applicant for housing assisted under a covered housing program, or if 
you are applying for or receiving transitional housing or rental assistance under a covered housing program, and 
ask for protection under the Violence Against Women Act (“VAWA”), you may use this form to comply with a 
covered housing provider's request for written documentation of your status as a "victim”.  This form is 
accompanied by a "Notice of Occupancy Rights Under the Violence Against Women Act," Form HUD-5380.   
VAWA protects individuals and families regardless of a victim’s age, sex, or marital status. 
You are not expected and cannot be asked or required to claim, document, or prove victim status or VAWA 
violence/abuse other than as stated in "Notice of Occupancy Rights Under the Violence Against Women Act," Form 
HUD-5380. 
This form is one of your available options for responding to a covered housing provider’s written request for 
documentation of victim status or the incident(s) of VAWA violence/abuse. If you choose, you may submit one of 
the types of third-party documentation described in Form HUD-5380, in the section titled, “What do I need to 
document that I am a victim?”.  Your covered housing provider must give you at least 14 business days 
(weekends and holidays do not count) to respond to their written request for this documentation. 
Will my information be kept confidential? Whenever you ask for or about VAWA protections, your covered 
housing provider must keep any information you provide about the VAWA violence/abuse or the fact you (or a 
household member) are a victim, including the information on this form, strictly confidential. This information 
should be securely and separately kept from your other tenant files. This information can only be accessed by an 
employee/agent of your covered housing provider if (1) access is required for a specific reason, (2) your covered 
housing provider explicitly authorizes that person’s access for that reason, and (3) the authorization complies 
with applicable law.  This information will not be given to anyone else or put in a database shared with anyone 
else, unless your covered housing provider (1) gets your written permission to do so for a limited time, (2) is 
required to do so as part of an eviction or termination hearing, or (3) is required to do so by law.   
In addition, your covered housing provider must keep your address strictly confidential to ensure that it is not 
disclosed to a person who committed or threatened to commit VAWA violence/abuse against you (or a household 
member). 
What if I require this information in a language other than English? To read this in Spanish or another 
language, please contact [INSERT COVERED HOUSING PROVIDER’S CONTACT INFORMATION; FOR 
HOPWA PROVIDERS – INSERT GRANTEE NAME AND CONTACT INFORMATION] or go to [INSERT 
WEBSITE, IF APPLICABLE]. You can read translated VAWA forms at 
https://www.hud.gov/program_offices/administration/hudclips/forms/hud5a#4. If you speak or read in a language 
other than English, your covered housing provider must give you language assistance regarding your VAWA 
protections (for example, oral interpretation and/or written translation).  
Can I request a reasonable accommodation? If you have a disability, your covered housing provider must 
provide reasonable accommodations to rules, policies, practices, or services that may be necessary to allow you to 
equally benefit from VAWA protections (for example, giving you more time to submit documents or assistance 
with filling out forms). You may request a reasonable accommodation at any time, even for the first time during 
an eviction.  If a provider is denying a specific reasonable accommodation because it is not reasonable, your 
covered housing provider must first engage in the interactive process with you to identify possible alternative 
accommodations. Your covered housing provider must also ensure effective communication with individuals with 
disabilities.

Page 2 of 3 
 
 Form HUD-5382 
 
 
 
Need further help? For additional information on VAWA and to find help in your area, visit 
https://www.hud.gov/vawa.  To speak with a housing advocate, contact [ENTER CONTACT INFO FOR LOCAL 
ADVOCACY AND LEGAL AID ORGANIZATIONS].   
 
TO BE COMPLETED BY OR ON BEHALF OF THE VICTIM OF DOMESTIC VIOLENCE, 
DATING VIOLENCE, SEXUAL ASSAULT, OR STALKING 
 
1. Name(s) of victim(s):  _____________________________________________________________________ 
2. Your name (if different from victim’s): ________________________________________________________ 
3. Name(s) of other member(s) of the household:  ________________________________________________ 
________________________________________________________________________________________ 
4. Name of the perpetrator (if known and can be safely disclosed):___________________________________ 
5. What is the safest and most secure way to contact you? (You may choose more than one.) 
If any contact information changes or is no longer a safe contact method, notify your covered housing 
provider. 
 Phone     
Phone Number: ____________________________________________________ 
Safe to receive a voicemail:  
 
 Yes 
 No 
 E-mail      
E-mail Address:____________________________________________________ 
Safe to receive an email:  
 Yes 
 No 
 Mail 
Mailing Address:_________________________________________________________ 
Safe to receive mail from your housing provider:  
 Yes  
 No 
 Other 
Please List:______________________________________________________________ 
6. Anything else your housing provider should know to safely communicate with you? 
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________

Page 3 of 3 
 
 Form HUD-5382 
 
 
 
Applicable definitions of domestic violence, dating violence, sexual assault, or stalking:  
Domestic violence includes felony or misdemeanor crimes of violence committed by a current or former spouse or 
intimate partner of the victim, by a person with whom the victim shares a child in common, by a person who lives 
with or has lived with the victim as a spouse or intimate partner, by a person similarly situated to a spouse of the 
victim under the domestic or family violence laws of the jurisdiction, or by any other person against an adult or 
youth victim who is protected from that person's acts under the domestic or family violence laws of the 
jurisdiction.  
Spouse or intimate partner of the victim includes a person who is or has been in a social relationship of a romantic 
or intimate nature with the victim, as determined by the length of the relationship, the type of the relationship, and 
the frequency of interaction between the persons involved in the relationship. 
Dating violence means violence committed by a person: 
(1) Who is or has been in a social relationship of a romantic or intimate nature with the victim; and 
(2) Where the existence of such a relationship shall be determined based on a consideration of the following 
factors: (i) The length of the relationship; (ii) The type of relationship; and (iii) The frequency of 
interaction between the persons involved in the relationship. 
Sexual assault means any nonconsensual sexual act proscribed by Federal, tribal, or State law, including when the 
victim lacks capacity to consent. 
Stalking means engaging in a course of conduct directed at a specific person that would cause a reasonable person 
to:  
(1) Fear for the person's individual safety or the safety of others or 
(2) Suffer substantial emotional distress. 
Certification of Applicant or Tenant: By signing below, I am certifying that the information provided on this 
form is true and correct to the best of my knowledge and recollection, and that one or more members of my 
household is or has been a victim of domestic violence, dating violence, sexual assault, or stalking as described in 
the applicable definitions above.    
 
 
 
Signature 
 
 
Date
 
 
Public Reporting Burden for this collection of information is estimated to average 20 minutes per response.  This includes the time for 
collecting, reviewing, and reporting.  Comments concerning the accuracy of this burden estimate and any suggestions for reducing this 
burden can be sent to the Reports Management Officer, QDAM, Department of Housing and Urban Development, 451 7th Street, SW, 
Washington, DC 20410.  Housing providers in programs covered by VAWA may request certification that the applicant or tenant is a 
victim of VAWA violence/abuse.  A Federal agency may not collect this information, and you are not required to complete this form, 
unless it displays a currently valid Office of Management and Budget control number. 
SIGN

U.S. Department of Housing and Urban Development 
OMB Approval No. 2577-0286
Exp. 1/31/2028
EMERGENCY TRANSFER REQUEST FOR VICTIMS OF 
DOMESTIC VIOLENCE, DATING VIOLENCE, SEXUAL ASSAULT, OR STALKING
Confidentiality Note: Any personal information you share in this form will be maintained by your covered housing 
provider according to the confidentiality provisions below. 
Purpose of Form: If you are a tenant of housing assisted under a covered housing program, or if you are receiving 
transitional housing or rental assistance under a covered housing program, you may use this form to request an 
emergency transfer and certify that you qualify for an emergency transfer under the Violence Against Women Act 
(“VAWA”).  This form refers to domestic violence, dating violence, sexual assault, or stalking as “VAWA 
violence/abuse.”
VAWA protects individuals and families regardless of a victim’s age, sex, or marital status.
You may request an emergency transfer when: 
1.
You (or a household member) are a victim of VAWA violence/abuse; 
2.
You expressly request the emergency transfer; AND 
3.
EITHER 
a.
you reasonably believe that there is a threat of imminent harm from further violence, including 
trauma, if you (or a household member) stay in the same dwelling unit; or
b.
if you (or a household member) are a victim of sexual assault, either you reasonably believe 
there is a threat of imminent harm from further violence, including trauma, if you (or a 
household member) stay in the unit, or the sexual assault occurred on the premises and you 
request an emergency transfer within 90 days (including holidays and weekend days) of when 
that assault occurred. 
A covered housing provider, in response to an emergency transfer request, should not evaluate whether you are in good 
standing as part of the assessment or provision of an emergency transfer.  Whether or not you are in good standing 
does not impact your ability to request an emergency transfer under VAWA. 
However, submitting this form does not necessarily mean that you will receive an emergency transfer.  See your 
covered housing provider’s VAWA Emergency Transfer Plan for more information about VAWA emergency transfers 
and see “Notice of Occupancy Rights Under the Violence Against Women Act,” Form HUD-5380, for additional 
housing rights you may be entitled to. 
Am I required to submit any documentation to my covered housing provider? Your covered housing provider 
may request documentation proving that you, or a household member, are a victim of VAWA violence/abuse, in 
addition to completing this emergency transfer request form.  The request can be met by completing and submitting the 
VAWA Self-certification Form (Form HUD-5382), unless the covered housing provider receives conflicting 
information about the VAWA violence/abuse.  If you have third-party documentation that demonstrates why you are 
eligible for an emergency transfer, you may, instead, choose to submit that documentation to your covered housing 
provider.  See “Notice of Occupancy Rights Under the Violence Against Women Act,” Form HUD-5380, for more 
information. 
Will my information be kept confidential? Whenever you ask for or about VAWA protections, your covered 
housing provider must keep any information you provide about the VAWA violence/abuse or the fact you (or a 
household member) are a victim, including the information on this form, strictly confidential. This information should 
be securely and separately kept from your other tenant files. This information can only be accessed by an 
employee/agent of your covered housing provider if (1) access is required for a specific reason, (2) your covered 
housing provider explicitly authorizes that person’s access for that reason, and (3) the authorization complies with 
applicable law.  This information will not be given to anyone else or put in a database shared with anyone else, unless 
your covered housing provider (1) gets your written permission to do so for a limited time, (2) is required to do so as 
part of an eviction or termination hearing, or (3) is required to do so by law.
Page 1 of 3
Form HUD-5383

In addition, your covered housing provider must keep your address strictly confidential to ensure that it is not disclosed 
to a person who committed or threatened to commit VAWA violence/abuse against you (or a household member). 
What if I need this information in a language other than English? To read this in Spanish or another language, 
please contact [INSERT COVERED HOUSING PROVIDER’S CONTACT INFORMATION; FOR HOPWA 
PROVIDERS – INSERT GRANTEE NAME AND CONTACT INFORMATION] or go to [INSERT WEBSITE, IF 
APPLICABLE]. You can read translated VAWA forms at 
https://www.hud.gov/program_offices/administration/hudclips/forms/hud5a#4. If you speak or read in a language other 
than English, your covered housing provider must give you language assistance regarding your VAWA protections 
(for example, oral interpretation and/or written translation). 
Can I request a reasonable accommodation? If you have a disability, your covered housing provider must provide 
reasonable accommodations to rules, policies, practices, or services that may be necessary to allow you to equally 
benefit from VAWA protections (for example, giving you more time to submit documents or assistance with filling out 
forms).  You may request a reasonable accommodation at any time, even for the first time during an eviction. If a 
provider is denying a specific reasonable accommodation because it is not reasonable, your covered housing provider 
must first engage in the interactive process with you to identify possible alternative accommodations.  Your covered 
housing provider must also ensure effective communication with individuals with disabilities.  
Need further help? For additional information on VAWA and to find help in your area, visit 
https://www.hud.gov/vawa.  To speak with a housing advocate, contact [ENTER CONTACT INFO FOR LOCAL 
ADVOCACY AND LEGAL AID ORGANIZATIONS].  
TO BE COMPLETED BY OR ON BEHALF OF THE TENANT REQUESTING AN EMERGENCY 
TRANSFER 
1.
Name(s) of victim(s):__
2.
Your name (if different from victim’s): __
3.
Name(s) of other household member(s):
4.
Name(s) of other household member(s) who would transfer with the victim:
5.
Name of the perpetrator (if known and can be safely disclosed):
6.
Address of location from which the victim seeks to transfer:
7.
Current Unit Size (# of bedrooms):__
8.
What is the safest and most secure way to contact you? (You may choose more than one.)
If any contact information changes or is no longer a safe contact method, notify your covered housing provider.
Page 2 of 3
Form HUD-5383 
_______________________________________________________________________
_________________________________________________________
_________________________________________________________
___________________________________________________________________________________________
___________________________
____________________________________________________________________________________ 
_______________________________________
_________________________________________
____________________________________________________________________________________ 
___________
 Phone    Phone Number: _____________________________________________________________________
Safe to receive a voicemail:  
 Yes  
 No 
_____________________________________________________________
 E-mail     
E-mail Address:_
Safe to receive an email: 
Yes 
 No 
_________________________________________________________________
 Mail 
Mailing Address:___
Safe to receive mail from your housing provider:
 Yes
 No  
_________________________________________________________________________
 Other 
Please List:

9.
Anything else your housing provider should know to safely communicate with you?
10. What features are requested for a safe unit? You may list here any information that would facilitate a suitable 
transfer, such as accessibility needs, and a description of where it is safe or unsafe for you to live. 
(Please note that the ability to provide an emergency transfer is based on unit availability.)
 New Neighborhood
 New Building 
 First Floor unit  
 Second Floor unit (and above) 
Page 3 of 3
Form HUD-5383 
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
 Near an Exit
 Well-lit hallways/walkways 
 24-hour Security 
 Accessible unit 
 ___________________________________________________________________________________
___________________________________________________________________________________________
 Other:
11. To approve your request for an emergency transfer, your covered housing provider may require that you provide 
written documentation that you (or a household member) are a victim of VAWA violence/abuse.  Your covered 
housing provider must make this request for documentation in writing.  You can choose to submit any one of the 
following types of documentation: 

 Form HUD-5382 Certification of Domestic Violence, Dating Violence, Sexual Assault, or Stalking, and 
Alternate Documentation, which asks your name and the perpetrator’s name (if known and safe to 
provide); 

A document signed by a victim service provider, attorney, mental health professional, or medical 
professional who has helped you address the VAWA violence/abuse.  The professional must state “under 
penalty of perjury” that he/she/they believe in the occurrence of the incident of VAWA violence/abuse and 
that it is covered by VAWA.  Both you and the professional must sign the statement; 

A police, administrative, or court record (such as a protective order) that shows you (or a household 
member) are a victim of VAWA violence/abuse; OR

If permitted by your covered housing provider, a statement or other evidence provided by you.
Certification of Tenant: By signing below, I am certifying that the information provided on this form is true and 
correct to the best of my knowledge and recollection, and that I meet the conditions described on this form to qualify 
for an emergency transfer.  
Signature
Date
Public reporting burden for this collection of information is estimated to average 20 minutes per response. This includes the time for collecting, reviewing, and 
reporting. Comments concerning the accuracy of this burden estimate and any suggestions for reducing this burden can be sent to the Reports Management Officer, 
QDAM, Department of Housing and Urban Development, 451 7th Street, SW, Washington, DC 20410. Covered housing providers in programs covered by VAWA 
may ask for a written request for an emergency transfer for a tenant who is a victim of domestic violence, dating violence, sexual assault, or stalking. Housing 
providers may distribute this form to tenants and tenants may use it to request an emergency transfer. The information is subject to the confidentiality requirements 
of VAWA. A Federal agency may not collect this information, and you are not required to complete this form, unless it displays a currently valid Office of 
Management and Budget control number.

Page 1 of 12 
Revised 7/1/2026 
 
Vehicle Policy 
Family Apartment Sites 
 
The following rules govern the use of parking areas at the City of Chandler Public Housing properties 
located at 130 North Hamilton, 210 North Hamilton, 73 South Hamilton and 660 South Palm Lane. 
 
NUMBER OF VEHICLES 
Each apartment leased by a tenant/family allows one (1) vehicle to be registered to park on the 
property. Tenants with more than one (1) vehicle must park off the site on the public street not in 
visitor parking spaces.  Any tenant, who parks more than one (1) vehicle on the property, will be 
noticed, fined, and/or the unauthorized vehicle will be towed.  Each parking violation will be 
considered a violation of the Lease.  Multiple parking tickets may be considered a repeated violation 
of a material term of the Lease ((XV(B). 
 
ASSIGNED PARKING SPACES 
Each apartment will be assigned a numbered parking space corresponding with their apartment.  
Tenants may park only in their assigned space with a current decal attached to their vehicle.  All 
vehicles will park head-in.  No vehicles will be backed into a parking space.  All tenants will park 
between the marked lines of the parking space and the vehicle or load/mirrors may not extend past 
the interior of the parking stripes/area. 
 
The Housing Youth Center (HYC) parking lots are reserved for HYC related parking only, as is Head 
Start designated parking areas.  Tenants are not to use these locations in place of their assigned space 
or for additional vehicles.  Any tenant, who parks in another tenant’s assigned space will be noticed, 
fined, and/or towed.  
 
REGISTERING OF VEHICLES 
Each tenant wishing to park a vehicle on the property will register that vehicle with the City’s Housing 
Office.  Commercial vehicles, with the exception of standard size passenger vehicle and a standard 
size pick-up truck, are not allowed to be registered or parked on the apartment site.  The vehicle 
should be properly registered with the Motor Vehicle Division and be properly insured.  Any driver of 
a registered vehicle should be properly licensed.   
 
PARKING DECAL  
The tenant will receive a parking decal, along with a copy and explanation of the policy, rules and 
regulations.  All vehicles must have an appropriate decal to park in an assigned parking space.   
 
If, for any reason, a tenant no longer owns or operates a vehicle with a current City’s Housing parking 
decal on it, the tenant will notify the City’s Housing Office within forty-eight (48) hours of the change.  
If a tenant acquires a different vehicle and wishes to park the new vehicle in their assigned space, the 
tenant must first have a new parking decal issued for that vehicle.  Failure to do so before parking on 
housing property will result in a notice, fine and/or tow.  Only one parking decal per apartment will 
be issued at any time.  The parking decal will be displayed on the driver’s side of the rear window; 
however, the alternate location for tinted windows will be the front passenger lower right side 
window.  The parking decal will be visible at all times.  Any alterations to the decal will result in a notice

Page 2 of 12 
Revised 7/1/2026 
and fine and/or tow and the tenant will be required to purchase a new parking decal.  The decal will 
be valid until the vehicle is replaced, damaged, unreadable or the lease is terminated.  The cost to the 
tenant for a new vehicle replacement decal or damaged decal is $5.00 per occurrence. 
 
TEMPORARY PARKING  
Temporary parking in visitor spaces are at the discretion of the City’s Housing Office and made on a 
case-by-case basis.  Tenants needing temporary parking must meet with their assigned Housing 
Specialist.  
 
LOST OR STOLEN PARKING DECALS 
If, for any reason, a parking decal that is attached to the vehicle becomes damaged or missing, the 
tenant will notify the City’s Housing Office within forty-eight (48) hours.  A replacement decal will then 
be issued.  The cost of the replacement decal will be $5.00.   
 
VISITOR PARKING 
Tenants are responsible for communicating the vehicle policy rules to their guests and service 
providers. Tenant’s visitors will park only in marked “Visitor” spaces.  If there are no visitor spaces 
available, the visitor will be required to park off the property.  Visitors will not park in the spaces 
assigned to tenants. Visitors may not park in a visitor space for longer than twenty-four (24) hours 
without City’s Housing Office prior approval. (NOTE: Tenants are required to notify the City’s Housing 
Office regarding any visitor(s) who is staying overnight.)  Tenants are responsible for their visitors’ 
parking.  Visitors parking policy violations may result in a lease violation, a fine, and/or towing, and 
will be charged to the appropriate tenant.  
 
UNAUTHORIZED PARKING 
1. 
No parking outside or beyond the marked parking spaces or having loads or object that 
protrudes beyond the designated parking space. 
2. 
No parking on sidewalks, pathways or common areas. 
3. 
No parking on lawns or other landscaped areas, including granite/gravel areas. 
4. 
No parking in fire lanes. 
5. 
No boats, trailers, or campers. 
6. 
Vehicles larger than the standard size passenger vehicle/van/pick-up truck are not 
permitted on the property.  
7. 
Do not block access to dumpsters. 
8. 
Never block entrances or exits with any vehicle. 
9. 
Do not park in any other area designated by hash marks, and/or no parking areas. 
10. Vehicles, which are determined by the City’s Housing Office, to be inoperable or leaking 
excessive fluids or posing a threat to the safety of the tenants, shall not be stored or 
allowed on the property. 
11. Never store or park a motorcycle, motorbike, etc. inside a building/storage unit. 
 
A vehicle may be temporarily parked in the driveway (EXCEPT MARKED FIRE LANES) only for and 
during loading, or unloading, and shall not be left unattended.  Vehicles parked in a driveway for 
loading or unloading must not block the drive, dumpsters, or any other tenant’s assigned space.  Any 
vehicle found in violation of the above policy will result in a notice and fine and/or possible towing at 
owner’s expense.

Page 3 of 12 
Revised 7/1/2026 
VEHICLE MAINTENANCE 
Vehicle maintenance and washing of vehicles is not allowed on the property.  Please take your vehicle 
to a car wash facility to wash your vehicle or a repair or service shop for service.  Motor vehicle parts 
may not be left unattended, stored outside the apartments, on the common grounds or around 
vehicles.  Such parts found unattended will be disposed of immediately by City’s Housing Office 
personnel and the tenant will be charged for clean-up. 
 
INOPERATIVE VEHICLES 
No vehicle shall be left inoperative on the property for more than forty-eight (48) hours.  Tenants may 
be required to start up and drive a vehicle at the request of the City of Chandler Housing Police Officer 
or Housing Office Representative.  If the vehicle fails to start, fails to move under its own power, or if 
the tenant refuses or otherwise fails to start up and drive a vehicle, that vehicle will be considered to 
be inoperable and the tenant will be noticed, fined and/or subject to towing.   
 
VEHICLES THAT ARE LEAKING EXCESSIVE FLUIDS 
After notification the tenant will have twenty-four (24) hours to clean up leaking fluids because a 
continuous leak will result in damage to the asphalt.  Clean up includes removing any material(s) used 
for absorbing fluids.  
 
To avoid a ticket, cleanup charges and/or repair charges for damage or staining to the surface, tenants 
are highly encouraged to use a drip pan under any vehicle with gas, oil, transmission, or radiator leaks. 
If a drip pan will be used ensure you mark the pan with your name and unit number and clean it often.  
 
Excessive leaking refers to any leak that creates a puddle or stain greater than four (4) inches in 
diameter.  Pictures will be taken of vehicle causing leaks as well as the leak itself and placed in the 
tenant’s file along with a copy of the ticket. 
 
WARNINGS 
At the sole discretion of the City of Chandler Housing Police officer or City’s Housing Office 
Representative, a warning may be issued in lieu of towing for a first time offender.   
 
PARKING VIOLATION NOTICES (TICKETS) 
Parking violation notices (tickets) that result in fines will be issued by the City of Chandler Housing 
Police Officer or City’s Housing Representative for any violation listed in this Vehicle Policy (also see 
Schedule of Charges).  A copy of the notice (ticket) will be placed on the vehicle and a copy will be 
mailed to the tenant by first class mail.  Tenants will have ten (10) business days from receipt of the 
parking violation notice to request a hearing regarding the parking violation.  Parking fines will be 
added to the monthly statement of charges (rent and other charges) after the violation.   
 
TOWING 
The City’s Housing Office, the local Police Department or the Fire Department may tow any vehicle on 
the property under the following conditions: 
1. Any vehicle that is in violation of any section of this vehicle parking policy or other traffic 
control policies. 
2. Any vehicle that constitutes an emergency situation or is an immediate threat to the health or 
safety of tenants or staff. 
 
Tow notices will be in the form of a tow sticker attached to the vehicle.  This tow sticker will include 
vehicle description and the tow date.  Removal of this tow sticker by the tenant will not stop a tow.  
Any vehicle that is towed will be done at the expense of the owner.

Page 4 of 12 
Revised 7/1/2026 
SCHEDULE OF CHARGES  
All parking policy violations will be addressed as follows: 
 
• 
First Parking Violation Notice: ............ $10.00 fine and receive a parking violation notice (ticket). 
• 
Second Parking Violation Notice: ...... $20.00 fine, parking violation notice and counseling. 
• 
Third Parking Violation Notice: .......... $30.00 fine, loss of on-site parking privileges for three (3) 
 
months. 
• 
Fourth and Subsequent Notices: ....... Vehicle towed at tenant’s expense and permanent loss of on-
site parking privileges. 
 
VEHICLE REGISTRATION 
Vehicle Policy 
Family Apartment Sites 
 
VEHICLE INFORMATION 
 
Name of Owner: _________________________________________________________________ 
 
Address of Owner: _________________________________________________________________ 
 
Make: _________________________________________________________________ 
 
Model: _________________________________________________________________ 
 
Year: ____________________________ Color: ___________________________ 
 
Plate #:  
 
 
State of Registration:  
 
 
 
The signature of Tenant and any Co-Tenants as set forth below is their acknowledgment that 
they have received and reviewed the Vehicle Policy and that the terms and conditions have 
been thoroughly explained to them. 
 
 
 
 
 
Head of Household Signature  
 
 
 
Date 
 
 
 
 
 
Other Adult Household Member Signature 
 
 
Date 
 
 
 
 
 
Other Adult Household Member Signature 
 
 
Date 
 
 
 
 
 
Other Adult Household Member Signature 
 
 
Date

Page 5 of 12 
Revised 7/1/2026 
 
 
 
 
Vehicle Policy 
Kingston Arms Apartments 
 
NUMBER OF VEHICLES 
Each apartment leased by a tenant/family allows one (1) vehicle to be registered to park on the 
property.  Tenants with more than one (1) vehicle must park off the site on the public street not in 
visitor spaces. Any tenant, who parks more than one (1) vehicle on the property will be noticed, fined 
and/or the unauthorized vehicle will be towed.  Each parking violation will be considered a violation 
of the Lease.   
 
ASSIGNED PARKING SPACES 
Parking spaces are not assigned at Kingston Arms due to the limited amount of parking spaces.  
Parking is on a first come, first served basis.  All vehicles will park head-in.  No vehicles will be backed 
into a parking space.  All tenants will park between the marked lines of the parking space and the 
vehicle or load/mirrors may not extend past the interior of the parking stripes/area. 
 
REGISTERING OF VEHICLES 
Each tenant wishing to park a vehicle on the property will register that vehicle with the City’s Housing 
Office.  Commercial vehicles, with the exception of a standard size passenger vehicle and a standard 
size pick-up truck, are not allowed to be registered or parked on the apartment site.  The vehicle 
should be properly registered with the Motor Vehicle Division and be properly insured.  Any driver of 
a registered vehicle should be properly licensed.   
 
PARKING DECAL 
The tenant will receive a parking decal, along with a copy and explanation of the policy, rules and 
regulations.  All vehicles must have an appropriate decal to park in a parking space.   
 
If, for any reason, a tenant no longer owns or operates a vehicle with a current City’s Housing parking 
decal on it, the tenant will notify the City’s Housing Office within forty-eight (48) hours of the change.  
If a tenant acquires a different vehicle and wishes to park the new vehicle in the parking lot, the tenant 
must first have a new parking decal issued for that vehicle.  Failure to do so before parking on housing 
property will result in a notice, fine and/or tow.  Only one parking decal per apartment will be 
issued at any time.  The parking decal will be displayed on the driver’s side of the rear window; 
however, the alternate location for tinted windows will be the front passenger lower right side 
window. The parking decal will be visible at all times.  Any alterations to the decal will result in a notice 
and fine and/or tow and the tenant will be required to purchase a new parking decal.  The decal will 
be valid until the vehicle is replaced, damaged and unreadable or the lease is terminated.  The cost to 
the tenant for a new vehicle replacement decal or damaged decal is $5.00 per occurrence. 
 
LOST OR STOLEN PARKING DECALS 
If, for any reason, a parking decal that is attached to the vehicle becomes damaged or missing, the 
tenant will notify the City’s Housing Office within forty-eight (48) hours.  A replacement decal will then 
be issued.  The cost of the replacement decal will be $5.00.

Page 6 of 12 
Revised 7/1/2026 
 
VISITOR PARKING 
Tenants are responsible for communicating the vehicle policy rules to their guests and service 
providers. Tenant’s visitors will park only in marked “Visitor” spaces.  If there are no visitor spaces 
available, the visitor will be required to park off the property.  Visitors will not park in the spaces 
available to tenants.  Tenants are not to park in visitor’s spaces.  Visitors may not park in a visitor space 
for longer than twenty-four (24) hours without City’s Housing Office approval. (NOTE:  Tenants are 
required to notify the City’s Housing Office regarding any visitor(s) who is staying overnight.)  Tenants 
are responsible for their visitors’ parking.  Visitors’ parking policy violations may result in a lease 
violation and fine and/or towing, and will be charged to the appropriate tenant.  
 
UNAUTHORIZED PARKING 
1. 
No parking outside or beyond the marked parking spaces or having loads or object that 
protrudes beyond the designated parking space. 
2. 
No parking on sidewalks, pathways or common areas. 
3. 
No parking on lawns or other landscaped areas, including granite/gravel areas. 
4. 
No parking in fire lanes. 
5. 
No boats, trailers, or campers. 
6. 
Vehicles larger than the standard size passenger vehicle/van/pick-up truck are not permitted 
on the property. 
7. 
Do not block access to dumpsters. 
8. 
Never block entrances or exists with any vehicle. 
9. 
Do not park in any other area designated by hash marks, and/or no parking areas. 
10. 
Vehicles, which are determined by the City’s Housing Office, to be inoperable or leaking 
excessive fluids or posing a threat to the safety of the tenants, shall not be stored or allowed 
on the property. 
11. 
Never store or park a motorcycle, motorbike, etc. inside a building/storage unit. 
 
A vehicle may be temporarily parked in the driveway (EXCEPT MARKED FIRE LANES) only for and 
during loading or unloading, and shall not be left unattended.  Vehicles parked in a driveway for 
loading or unloading must not block the drive or dumpsters.  Any vehicle found in violation of the 
above policy will result in a notice and fine and/or possible towing at owner’s expense. 
 
VEHICLE MAINTENANCE 
Vehicle maintenance and washing of vehicles is not allowed on the property.  Please take your vehicle 
to a car wash facility to wash your vehicle or a repair or service shop for service.  Motor vehicle parts 
may not be left unattended, stored outside apartments, on the common grounds or around vehicles.  
Such parts found unattended will be disposed of immediately by City’s Housing Office personnel and 
the tenant will be charged for clean up. 
 
INOPERATIVE VEHICLES 
No vehicle shall be left inoperative on the property for more than forty-eight (48) hours.  Tenants may 
be required to start up and drive a vehicle at the request of the City of Chandler Housing Police Officer 
or City’s Housing Office Representative.  If the vehicle fails to start, fails to move under its own power, 
or if the tenant refuses or otherwise fails to start up and drive a vehicle, that vehicle will be considered 
to be inoperable and the tenant will be noticed, fined and/or subject to towing.

Page 7 of 12 
Revised 7/1/2026 
VEHICLES THAT ARE LEAKING EXCESSIVE FLUIDS 
After notification the tenant will have twenty-four (24) hours to clean up leaking fluids because a 
continuous leak will result in damage to the asphalt. Clean up includes removing any material(s) used 
for absorbing fluids. 
 
To avoid a ticket, cleanup charges and/or repair charges for damage, or staining to the surface, tenants 
are highly encouraged to use a drip pan under any vehicle with gas, oil, transmission, or radiator leaks. 
If a drip pan will be used, ensure you mark the pan with your name and unit number and clean it 
often.  
 
Excessive leaking refers to any leak that creates a puddle or stain greater than four (4) inches in 
diameter. Pictures will be taken of vehicle causing leaks as well as the leak itself and placed in the 
tenant’s file along with a copy of the ticket. 
 
WARNINGS 
At the sole discretion of the City of Chandler Housing Police Officer or City’s Housing Representative 
a warning may be issued in lieu of towing for a first time offender.   
 
PARKING VIOLATION NOTICES (TICKETS) 
Parking violation notices (tickets) that result in fines will be issued by the City of Chandler Housing 
Police Officer or Housing Representative for any violation listed in this Vehicle Policy (also see Schedule 
of Charges).  A copy of the notice (ticket) will be placed on the vehicle and a copy will be mailed to the 
tenant by first class mail.  Tenants will have ten (10) business days from receipt of the parking violation 
notice to request a hearing regarding the parking violation.  Parking fines will be added to the 
monthly statement of charges (rent and other charges) after the violation.   
 
TOWING 
The City’s Housing Office, the local Police Department or Fire Department may tow any vehicle on 
housing division the property under the following conditions: 
1. Any vehicle that is in violation of any section of this Vehicle Policy or other traffic control 
policies. 
2. Any vehicle that constitutes an emergency situation or is an immediate threat to the health or 
safety of tenants or staff. 
 
Tow notices will be in the form of a tow sticker attached to the vehicle.  This tow sticker will include 
vehicle description and the tow date.  Removal of this tow sticker by the tenant will not stop a tow.  
Any vehicle that is towed will be done at the expense of the owner. 
 
SCHEDULE OF CHARGES 
All parking policy violations will be addressed as follows: 
 
• 
First Parking Violation Notice: ......... $10.00 fine, counseling, and a lease violation. 
• 
Second Parking Violation Notice: ... $20.00 fine, counseling, and a lease violation. 
• 
Third Parking Violation Notice: ....... $30.00 fine, loss of on-site parking privileges for three 
 
(3) months. 
• 
Fourth and Subsequent Notices: .... Vehicle towed at tenant’s expense and permanent loss 
 
of on-site parking privileges.

Page 8 of 12 
Revised 7/1/2026 
 
VEHICLE REGISTRATION 
Vehicle Policy 
Kingston Arms Apartments 
 
 
VEHICLE INFORMATION 
 
Name of Owner: _________________________________________________________________ 
 
Address of Owner: _________________________________________________________________ 
 
Make: _________________________________________________________________ 
 
Model: _________________________________________________________________ 
 
Year: ____________________________ Color: ___________________________ 
 
Plate #:  
 
 
State of Registration:  
 
 
  
The signature of Tenant and any Co-Tenants as set forth below is their acknowledgment that 
they have received and reviewed the Vehicle Policy and that the terms and conditions have 
been thoroughly explained to them. 
 
 
 
 
 
Head of Household Signature  
 
 
 
Date 
 
 
 
 
 
Other Adult Household Member Signature 
 
 
Date 
 
 
 
 
 
Other Adult Household Member Signature 
 
 
Date 
 
 
 
 
 
Other Adult Household Member Signature 
 
 
Date

Page 9 of 12 
Revised 7/1/2026 
 
 
 
Vehicle Policy 
Scattered Site Housing 
 
 
NUMBER OF VEHICLES 
Each scattered site home leased by a tenant/family allows a maximum of up to four (4) vehicles to be 
registered to park on the property. Any tenant, who parks more vehicles, than is registered with the 
City’s Housing Office will be noticed and fined and/or the unauthorized vehicle will be towed. If tenant 
wishes to park more than the number of authorized, registered vehicles, any additional vehicles must 
be parked off the property. Each parking violation will be considered a violation of the Lease. 
 
PARKING 
Tenants will only be allowed to park on the existing concrete driveway, under the carport or in the 
garage, depending on the parking amenities that come with the home.  Parking may also be allowed 
on the public street. Tenants and their visitors are not allowed to park on front, side or rear yards, 
sidewalks or patios. This parking restriction includes all motorized vehicles, and attachments. 
 
REGISTERING OF VEHICLES 
Each tenant wishing to park a vehicle on the property will register that vehicle with the City’s Housing 
Office. Commercial vehicles, with the exception of standard size passenger vehicles and standard size 
pick-up trucks, are not allowed to be registered or parked on the property.  All vehicles should be 
properly registered with the Motor Vehicle Division and be properly insured.  Any driver of a registered 
vehicle should be properly licensed.   
 
PARKING DECAL 
The tenant will receive a parking decal, along with a copy and explanation of the policy, rules and 
regulations. All vehicles must have an appropriate decal to park at their residence.   
 
If, for any reason, a tenant no longer owns or operates a vehicle with a current City’s Housing parking 
decal on it, the tenant will notify the City’s Housing Office within forty-eight (48) hours of the change.  
If a tenant acquires a different vehicle and wishes to park the new vehicle at their residence, the tenant 
must first have a new parking decal issued for that vehicle.  Failure to do so before parking at the 
residence will result in a notice, fine and/or tow.  The parking decal will be displayed on the driver’s 
side of the rear window; however, the alternate location for tinted windows will be the front passenger 
lower right side window.  The parking decal will be visible at all times.  Any alterations to the decal will 
result in a notice and fine and/or tow and the tenant will be required to purchase a new parking decal. 
The decals will be valid until the vehicle is replaced, damaged, unreadable or the lease is terminated. 
The cost to the tenant for a new vehicle replacement decal or damaged decal is $5.00 per occurrence. 
 
LOST OR STOLEN PARKING DECALS 
If, for any reason, a parking decal that is attached to the tenant vehicle becomes damaged or missing, 
the tenant will notify the City’s Housing Office within forty-eight (48) hours.  A replacement decal will 
then be issued.  The cost of the replacement decal will be $5.00.

Page 10 of 12 
Revised 7/1/2026 
VISITOR PARKING 
Tenants are responsible for communicating the vehicle policy rules to their guests and service 
providers. Tenant’s visitors may not park at a tenant’s home for more than twenty-four (24) hours 
without City’s Housing Office approval.  (NOTE:  Tenants are required to notify the City’s Housing Office 
regarding any visitor(s) staying overnight.)  Tenants are responsible for their visitors’ parking.  
Visitors’ parking policy violations may result in a notice and fine and/or tow, and will be charged to the 
appropriate tenant.  
 
UNAUTHORIZED PARKING 
1. No parking on lawns or other landscaped areas. 
2. No parking on sidewalks, pathways or granite/gravel areas. 
3. No parking in back yards or alleys. 
4. Never store or park a motorcycle, motorbike, etc. inside a home/storage unit. 
 
Any vehicle found in violation of the above policy will result a notice and fine and/or possible towing 
at owner’s expense. 
 
VEHICLE MAINTENANCE 
Vehicle maintenance is not allowed on the property.  Motor vehicle parts may not be left unattended 
or stored outside the home, on the driveway or around vehicles.  Such parts found unattended will 
be disposed of immediately by City’s Housing Office personnel, and the tenant will be charged for 
clean up. 
 
Tenants or visitors found to be in violation of this policy will be noticed and fined and potentially 
charged for any clean up costs. 
 
INOPERATIVE VEHICLES 
No vehicle shall be left inoperative at a tenant’s home for more than forty-eight (48) hours.  Tenants 
may be required to start up and drive a vehicle at the request of the City of Chandler Housing Police 
Officer or Housing Representative.  If the vehicle fails to start, fails to move under its own power, or if 
the tenant refuses or otherwise fails to start up and drive a vehicle, that vehicle will be considered to 
be inoperable, and the tenant will be noticed and fined and/or subject to towing.   
 
Storage of inoperable or “project” vehicles in also not allowed in garages, carports or on driveways.  
Boats, trailers, RV’s, ATV’s (etc.) are to be parked or stored at an off property storage facility and not 
parked at the residence.  If accessory recreational type vehicles must be temporarily parked on 
property (for overnight loading or unloading), they must adhere to the previously outlined rules and 
they must be in good and operable condition.  Boats, campers and RV’s may not be used for storage 
purposes. 
 
VEHICLES THAT ARE LEAKING EXCESSIVE FLUIDS 
After notification the tenant will have twenty-four (24) hours to clean up leaking fluids because a 
continuous leak will result in damage to the surface.  Clean up includes removing any material(s) used 
for absorbing fluids.  
 
To avoid a ticket, cleanup charges, and/or repair charges for damage or staining to the surface, tenants 
are highly encouraged to use a drip pan under any vehicle with gas, oil, transmission, or radiator leaks.  
If a drip pan will be used ensure you mark the pan with your name and clean it often.

Page 11 of 12 
Revised 7/1/2026 
Excessive leaking refers to any leak that creates a puddle or stain greater than four (4) inches in 
diameter.  Pictures will be taken of vehicle causing leaks as well as the leak itself and placed in the 
tenant’s file along with a copy of the ticket. 
 
WARNINGS 
At the sole discretion of the City of Chandler Housing Police Officer or City’s Housing Representative 
a warning may be issued in lieu of towing for a first-time offender.   
 
PARKING VIOLATION NOTICES (TICKETS) 
Parking violation notices (tickets) that result in fines will be issued by the City of Chandler Housing 
Police Officer or a City’s Housing Representative for any violation listed in this Vehicle Policy (also see 
Schedule of Charges).  A copy of the notice (ticket) will be placed on the vehicle and a copy will be 
mailed to the tenant by first class mail.  Tenants will have ten (10) business days from receipt of the 
parking violation notice to request a hearing regarding the parking violation.  Parking fines will be 
added to your monthly statement of charges (rent and other charges) after the violation.   
 
TOWING 
The City’s Housing Office, the local Police Department or Fire Department may tow any vehicle on the 
property under the following conditions: 
1. Any vehicle that is in violation of any section of this vehicle policy or other traffic control 
policies. 
2. Any vehicle that constitutes an emergency or is an immediate threat to the health or safety of 
tenants or staff. 
 
Tow notices will be in the form of a tow sticker attached to the vehicle.  This tow sticker will include 
vehicle description and the tow date.  Removal of this tow sticker by the tenant will not stop a tow.  
Any vehicle that is towed will be done at the expense of the owner. 
 
SCHEDULE OF CHARGES 
All parking policy violations will be addressed as follows: 
 
• 
First Parking Violation Notice: ............ $10.00 fine and receive a parking violation notice (ticket). 
• 
Second Parking Violation Notice: ...... $20.00 fine, parking violation notice and counseling. 
• 
Third Parking Violation Notice: .......... $30.00 fine, loss of on-site parking privileges for three (3) 
 
months. 
• 
Fourth and Subsequent Notices: ....... Vehicle towed at tenant’s expense and permanent loss of on-
site parking privileges.

Page 12 of 12 
Revised 7/1/2026 
 
VEHICLE REGISTRATION/INFORMATION 
Vehicle Policy 
Scattered Site Housing 
 
 
VEHICLE INFORMATION 
 
Name of Owner: ___________________________________________________________________ 
 
Address of Owner: ___________________________________________________________________ 
 
Make: ___________________________________________________________________ 
 
Model: ___________________________________________________________________ 
 
Year: _______________________________  Color:  _________________________ 
 
 Plate #:  
 
 
State of Registration:  
 
 
 
The signature of Tenant and any Co-Tenants as set forth below is their acknowledgment that they 
have received and reviewed the Vehicle Policy and that the terms and conditions have been 
thoroughly explained to them. 
 
 
 
 
 
Head of Household Signature  
 
 
 
Date 
 
 
 
 
 
Other Adult Household Member Signature 
 
 
Date 
 
 
 
 
 
Other Adult Household Member Signature 
 
 
Date 
 
 
 
 
 
Other Adult Household Member Signature 
 
 
Date