Community Assistance Expansion and Implementation Report - December 2024.pdf

The Community Assistance Program (CAP) is comprised of Crisis Response and Behavioral Health Units. In
October 2024, the CAP responded to 966 total calls for service. Calls for service reflects information generated
from the Computer Automated Dispatch System (CAD). A call represents an incident in which a CAP team was
dispatched. In addition, in October 2024 the Phoenix Police Communications transferred 213 calls for service
to the CAP Behavioral Health Dispatchers. 
The Behavioral Health Units experienced a 145% increase and the Crisis Response Units experienced a 16%
increase in call volume in the first 10 months of 2024 compared to the first 10 months of 2023. The CAP
currently has six Crisis Response and five Behavioral Health Units in service.
Learn more at Phoenix.gov/Fire/CAP
ATTACHMENT A
CALLS TRANSFERRED FROM POLICE COMMUNICATIONS:
Calls transferred from Police Communications to CAP Behavioral Health Dispatchers have increased by 191%
when comparing the first 10 months of 2024 to the first 10 months of 2023. This increase is attributed to 
ongoing collaboration with Police Communications to host CAP supervisors in the dispatch area 4 times weekly
to provide communication on availability of Behavioral Health units. In October 2024, 44% of the calls for
service for the Behavioral Health units were generated from a transferred call from Police Communications to a
Behavioral Health Dispatcher. The remaining 56% of the calls came from co-response with police or fire and
from BH unit generated calls.
2024 (10 months): 1,790
2023 (10 months): 615
2023 (Total): 842
Trending: 191% increase
 compared to the first 10 
months of 2024

Learn more at Phoenix.gov/Fire/CAP
BEHAVIORAL HEALTH CALLS FOR SERVICE:
2024 (10 months): 3,810
2023 (10 months): 1,557
2023 (Total): 2,074
Trending: 145% increase
compared to the first 10
months of 2024
Individuals assisted and services provided below are generated from an electronic care records system. CAP
services may be rendered to multiple community members or customers may decline service. Thus, the
number of individuals assisted may differ from the calls for service volume.
Of the 488 calls for service for the Behavioral Health Units (BHU), the units were able to make contact with
a customer(s) on 264 calls for service (54%). The remaining calls were either cancelled prior to arrival or
the units were not able to locate the customer upon arrival on-scene. 
Total Number of individuals assisted: 311
 Number Of Adults Contacted: 296 (95%)
 Number Of Children Contacted: 15 (5%)
Contact Outcomes:
Resolved on Scene: 90 (34%)
Transported: 81 (30.5 %)
Services Declined: 81 (30.5%)
Referred to Other Public Safety Services: 12 (5%)
Primary BHU Call Type:
Check Wellbeing: 69 (26%)
Mental Health: 59 (22%)
Other: 37 (14%)
BEHAVIORAL HEALTH UNIT REPORT:
10.01.2024 - 10.31.2024
Referred to Other Public Safety Services:  the CAP unit 
needed PFD / PPD on-scene to resolve the call.

2024 (10 months): 4,518
2023 (10 months): 3,901
2023 (Total): 4,813
Trending: 16% increase
compared to the first 10
months of 2024
Learn more at Phoenix.gov/Fire/CAP
 
CRISIS RESPONSE CALLS FOR SERVICE:
Individuals assisted and services provided below are generated from an electronic care records system. CAP
services may be rendered to multiple community members or customers may decline service. Thus, the
number of individuals assisted may differ from the calls for service volume.
Of the 478 calls for service for the Crisis Response Units (CRU), the units were able to make contact with a
customer(s) on 254 calls for service (53%). The remaining calls were either cancelled prior to arrival or were
cancelled. 
CRISIS RESPONSE UNIT REPORT:
10.01.2024-10.31.2024
Total Number of individuals assisted: 687
Number Of Adults Contacted: 516 (75%)
Number Of Children Contacted: 171 (25%)
Contact Outcomes:
Resolved on Scene: 183 (72%)
Transported: 58 (23%)
Services Declined: 6 (2%)
Referred to Other Public Safety Services: 7 (3%)
Primary CRU Crisis Response Reasons:
Death: 98 (39%)
Occupant Services: 63 (25%)
Medical Issue: 32 (13%)
Total Crime-Related Calls: 25
Domestic/Family Violence: 16 (64%)
Homicide/Death Investigation: 5 (20%)
Sexual Assault: 3 (12%)
Referred to Other Public Safety Services:  the CAP unit 
needed PFD / PPD on-scene to resolve the call.

RECRUITMENT & STAFFING:
Learn more at Phoenix.gov/Fire/CAP
There are 6 Crisis Response Units providing City wide coverage 5 days a week, 24 hours a day and 2 days
 a week, 22 hours a day.  In addition, there are 5 Behavioral Health Units providing city wide coverage 7 days a week, 20 hours a day.  
CAP has 8 active Behavioral Health Dispatchers (CAP Crisis Intervention Supervisors). The BHU
 Dispatchers are available 20 hours each day, Sunday – Wednesday. Thursday through Saturday, the BH
U dispatch position is filled for 10 hours each day. However, CAP has a supervisor available 24 hours a day
/7 days a week available by phone to take request for a Behavioral Health or Crisis Response Unit. 
In November, the CAP hosted a hiring event in partnership with the Mobile Career Unit and Terros at the
 Burton Barr Library. Twenty-two specialist candidates and sixteen supervisor candidates were move
d forward to second round interviews. Second interviews will take place on November 20, 2024 and CAP on-
boarding training is scheduled to begin in the first quarter of calendar year 2025.
OCTOBER STAFFING