HUMAN SERVICES CAMPUS AMENDMENT 4.PDF

Contract No. C-22-22-104-X-04 
Amendment No. 4 
Human Services Campus, Inc. 
 
Page 1 of 8 
 
AMENDMENT NO. 4 
TO THE CONTRACT 
BETWEEN  
MARICOPA COUNTY 
ADMINISTERED BY ITS 
HUMAN SERVICES DEPARTMENT 
AND 
HUMAN SERVICES CAMPUS, INC. 
 
I. 
Maricopa County, administered by its Human Services Department (“County”), and 
Human Services Campus, Inc. (“Subrecipient”) fully executed a financial Agreement 
(Agreement) on or about July 27, 2022. The County provided the Subrecipient with 
$2,799,487 in Assistance Listing Number (ALN) 21.027 American Rescue Plan Act, 
Coronavirus State and Local Fiscal Recovery Funds (CSLFRF) and Maricopa County 
General Funds for the provision of emergency shelter services for individuals experiencing 
homelessness at the Human Services Campus. The Agreement contained a Start Date of 
July 1, 2022, and a Termination Date of June 30, 2024. The County and the Subrecipient 
collectively are referred to as the “Parties.” 
 
The Parties fully executed Amendment No. 1 on or about August 17, 2022, which 
corrected an administrative error and replaced the Project Scope and Requirements. 
 
The Parties fully executed Amendment No. 2 on or about March 15, 2023. The 
Amendment revised paragraph 3.0 (Funding, Invoicing and Payments) which reduced the 
funding for the Street to Home activity and increased the Weather Relief and Overflow 
shelter activities. The County provided an additional $30,000 in County General funds. 
The Agreement total increased from $2,799,487 to a not-to-exceed amount of $2,829,487. 
The Amendment also added new contract language  
 
The Parties fully executed Amendment No. 3 on or about June 30, 2023 The Amendment 
addressed the following areas:  
1. 
Revised paragraph 3.0 (Funding, Invoicing and Payments) subparagraphs which 
addressed the following: 
3.1.1 Reduced the funding for the Street to Home activity to a new 
amount of $16,000; 
3.1.2 Increased the funding for Hotel Shelter Case Management 
Operations line for a new line-item total of $1,384,684; 
3.1.3 Increased the funding for Weather Relief and Overflow Shelters line 
item by for a new line-item total of $2,883,348; 
3.1.4 Increased the funding for Emergency Shelter line item to a new line-
item total of $1,200,000; 
3.1.5 Increased the funding for Administration and Compliance line to a 
new line-item total of $120,000 
3.2 
Funding for the Amendment is provided under the following fund sources: 
3.2.1 The County provided the Subrecipient with $2,132,601 in ARPA 
funds (ALN) 21.027. 
3.2.2 The County provided the Subrecipient with $660,000 in County 
General funds. The expenditure period for these funds is through 
June 30, 2024.

Contract No. C-22-22-104-X-04 
Amendment No. 4 
Human Services Campus, Inc. 
 
Page 2 of 8 
2. 
Amendment No. 3 funding amount is $2,774,545 (an increase of $2,792,601 and 
a decrease of $18,056). 
3. 
The Agreement total increased to a not-to-exceed amount of $5,604,032, 
consisting of the following fund sources: 
• 
$1,382,106 in County General Funds 
• 
$4,239,982 in ARPA funds  
4. 
Revised Attachment A (Projects Scope and Requirement), paragraph 4.0 
(Emergency Shelter), delete in its entirety and replace with the attached 
information. 
 
II. 
The Parties agree to enter into this Amendment No. 4 to amend the Agreement as follows: 
 
Attach a revised paragraph 4.0 (Emergency Shelter) of Attachment A (Projects 
Scope and Requirements) which was inadvertently left off Amendment No. 3. The 
revised Emergency Shelter activities shall be effective as of July 1, 2023. 
 
III. 
Section II above contains all the changes made by this Amendment No. 4. All other terms 
and conditions of the Agreement not amended by this Amendment No. 4 shall remain 
unchanged and in full force and effect as executed by the Parties. 
 
IV. 
The Parties have authorized the undersigned to execute this Amendment No. 4 on their 
behalf, and it shall be effective upon approval and signature by the Parties. 
 
[Signatures contained in following page]

Contract No. C-22-22-104-X-04 
Amendment No. 4 
Human Services Campus, Inc. 
 
Page 3 of 8 
 
IN WITNESS, the Parties have approved and signed this Amendment No. 4: 
 
 
FOR AND ON BEHALF OF  
HUMAN SERVICES CAMPUS, INC.: 
 
_____________________________________ 
Amy Schwabenlender                               Date 
Executive Director 
FOR MARICOPA COUNTY: 
 
 
_____________________________________ 
Clint Hickman                                            Date 
Chairman of the Board of Supervisors 
 
 
 
Attestation: 
 
 
_____________________________________ 
Juanita Garza                                            Date 
Clerk of the Board 
 
 
 
This Amendment No. 4 has been reviewed by 
the undersigned Deputy County Attorney who 
has determined that it is proper in form and 
within the powers and authority granted to 
Maricopa County under the laws of the State 
of Arizona. 
 
Approved as to form: 
 
 
_____________________________________ 
Deputy County Attorney                            Date

Contract No. C-22-22-104-X-04 
Amendment No. 4 
Human Services Campus, Inc. 
 
Page 4 of 8 
4.0 
Emergency Shelter 
The Subrecipient shall comply with the following service requirements: 
 
4.1 
Facility - Emergency Shelter Services 
4.1.1 Located at 230 S. 12th Avenue, Phoenix, AZ 85007 
4.1.2 Provide emergency shelter services for individuals experiencing 
homelessness, regardless of origin of residence, 365 days a year, 7 
days a week, and 24 hours a day- including holidays. Clients that stayed 
in the emergency shelter the previous night or have a designated bed 
will have access to the facility (Day room and bed area) during the 
following day. 
4.1.3 Provide access to a telephone and post emergency telephone numbers 
conspicuously near the telephone. 
4.1.4 Maintain adequate staff to always provide for the supervision and 
wellbeing of all clients. 
4.1.5 Ensure sleeping areas and operational procedures comply with 
applicable Occupational Safety and Health Administration ("OSHA") 
Standards, specifically Section 1910. 
4.1.6 Provide equal access to programs and services for individuals with 
disabilities in compliance with the Americans with Disabilities Act. 
Subrecipient shall provide reasonable accommodation for clients in the 
following categories: visual impairments, hearing impairments, mobility 
impairments and/or mental impairments. 
4.1.7 Subrecipient shall comply with the Fair Housing Act. 
 
4.2 
Administration 
The Subrecipient shall: 
4.2.1 Be responsible for hiring, managing, training, and terminating staff as 
necessary, in accordance with Subrecipient's established policy and 
procedures. Make this available at time of monitoring. 
4.2.2 Report incidents (including all on-site fatalities) that may involve a 
liability issue, significant disruptions in services or unusual or dangerous 
interactions or may leave the County open for public scrutiny.  Agency 
will report incident to Maricopa County Homeless Services Unit staff by 
telephone as soon as possible within 24 hours following occurrence and 
will provide a detailed incident report to County Homeless Services staff 
within three business days following occurrence. 
4.2.3 Implement client grievance procedure and provide County with a copy 
of the procedure. Upon request, provide an updated copy of any 
grievance records to the County. 
4.2.4 Collaborate in partnership with all Human Service Campus 
partners/providers. 
 
4.3 
Program and Operational Requirements 
4.3.1 Ensure clients have access to safe, secure shelter, basic needs and 
services. 
4.3.2 All comply with Coordinated Entry protocol, policies and procedures 
approved by the CoC Governing Board. 
4.3.3 Make daily showers available, including emergency showers as needed 
for clients. 
4.3.4 Maintain a policy manual that includes program mission and goals,

Contract No. C-22-22-104-X-04 
Amendment No. 4 
Human Services Campus, Inc. 
 
Page 5 of 8 
shelter policy and procedures; population served; case management 
policy and procedures; non-discrimination policy; fingerprinting 
procedure; confidentiality statement; and client termination policies. 
4.3.5 Participate in the annual Point-in-Time Street Count coordinated by the 
Maricopa Regional Continuum of Care and HUD census requirements. 
4.3.6 Participate in regular Coordinated Entry System Case Conferencing. 
4.3.7 Subrecipient will ensure all shelter staff are trained in CPR, First Aid, 
and CPI (Crisis Prevention Intervention), Trauma Informed Care, 
Motivational Interviewing, Critical Time Intervention, and appropriate 
resources to provide to clients as needed. At time of monitoring, records 
of training should be made available to the County. 
4.3.8 Maintain a daily census of residents in the emergency shelter, send 
census to County daily. 
4.3.9 Post, distribute, and maintain the following documents with culturally 
appropriate language and access to translation services for clients as 
needed: 
4.3.9.1 
Program description including conditions for termination; 
4.3.9.2 
Residents' rights and responsibilities including the grievance 
process; 
4.3.9.3 
Notice of availability of reasonable accommodation for 
individuals with disabilities; 
4.3.9.4 
How to access case management and support services. 
4.3.10 Agree to provide full access and share client level with the County as 
requested including HMIS data records through the HMIS system in 
accordance with approved Continuum of Care (CoC) data sharing 
policies and procedures. 
4.3.11 Share aggregate data at the request of the County within 7 days. 
 
4.4 
Shelter Services for All Clients 
4.4.1 Establish eligibility and issue a homeless verification letter within 72 
hours of entry. 
4.4.2 All staff funded under this contract are to have the primary goal of 
supporting clients in exiting shelter to permanent housing. This involves 
all staff being trained on trauma informed care, motivational interview, 
and appropriate resources to provide to clients as needed. Make 
documentation of these trainings available for monitoring. 
4.4.3 All clients will receive an initial intake with support and resources 
provided based on their identified needs within the first 24 hours of 
residency. 
4.4.4 All clients will have access to AD HOC support services upon request 
in order to have the tools and resources to resolve their identified 
needs. 
4.4.5 Collect and maintain documents for housing readiness and 
coordination. 
4.4.6 Facilitate connection to state licensed mental health and chemical 
dependency treatment program as necessary. 
4.4.7 Enter client information into Homeless Management Information 
Systems ("HMIS"). 
 
4.5 
Case Management 
Provide Case Management based upon the following priorities and protocols:

Contract No. C-22-22-104-X-04 
Amendment No. 4 
Human Services Campus, Inc. 
 
Page 6 of 8 
4.5.1 Case management will be provided to clients that meet the criteria in 
section 5(C). Case Management is long term supportive services with 
regular meetings, resource provision, and support for the client until 
they leave the shelter. 
4.5.2 Provide written policies and procedures for Case Management and 
Extensive Case Management including eligibility criteria, enrollment 
and assignment protocols to the client.  Maintain a maximum case 
management ratio of 1:25. 
4.5.3 Prioritize Case Management services to all clients who have a length 
of stay of 90 days or more. Priority is given to clients with the highest 
length of stay. 
4.5.4 Standard levels of case management services include: 
4.5.4.1 
Case Management will be individualized and the varying degree 
in which the case manager meets with the participant will be 
determined in their housing plan with no less than 1 meeting per 
week. 
4.5.4.2 
Develop and execute a housing plan with the client. 
4.5.4.3 
Coordinate with internal and external providers to assist the 
participant with fully accessing their housing plan. 
4.5.4.4 
Provide support in accessing other services such as: 
mainstream benefits, healthcare services, state licensed mental 
health and chemical dependency treatment programs, 
employment and income services, identifications, etc. 
4.5.4.5 
Attend case conferencing and provide updates for participants 
residing in the shelter. 
 
4.6 
Outcomes/Performance Measures: 
4.6.1 Increase known Exit Destinations in HMIS to 50%. 
4.6.2 Increase HUD defined positive exit destinations for case managed 
individuals to 50%. 
4.6.3 CASS Case Management maintains a 1/25 ratio. 
 
4.7 
Indicators: These are structured to align with the Maricopa Regional 
Continuum of Care. 
4.7.1 Chronicity: Percentage of program participants meeting chronic 
definition (APR: 5A). 
4.7.2 Median Length of Stay: Median number of days for participants 
currently in the program. (APR: 22B) 
4.7.3 Average Length of Stay: Average number of days for participants 
currently in the program. (APR: 22B) 
4.7.4 Data Quality: Percent of fields missing or incorrect in HMIS as 
measured by HMIS APR. (APR: 6A,B,C,D,E) 
4.7.5 Income Growth at Exit: Percentage of those with increased income at 
program exit. (APR: 19A2) 
4.7.6 Receipt of Outside Benefits Upon Exit: Percentage of those with at least 
one source of outside benefits upon program exit. (APR: 20B) 
4.7.7 Positive Exits: Percentage of program participants who exited to a 
positive destination as recorded in HMIS. (APR: 23C) 
4.7.8 Occupancy Rate: Percentage of beds currently utilized by program 
participants. (SAPBO: Bed Night Utilization) 
4.7.9 Fund Utilization: Percentage of funds expended during term of grant.

Contract No. C-22-22-104-X-04 
Amendment No. 4 
Human Services Campus, Inc. 
 
Page 7 of 8 
4.7.10 Housing First: Program score, max of 216. (Housing First Assessment 
Tool) 
4.7.11 Intake and Assessment: Median number of days between Single Adult 
Shelter Entry Date and Case Management Entry Date (for the clients 
who received case management). 
4.7.12 Case Management: Ratio of available case managers for every 
program participant. 
4.7.13 Program Participants: Number of unduplicated clients served in 
overnight shelter. (APR: 5A) 
4.7.14 Exit Destinations: Count of positive exits, not-positive exits, and 
unknown exits. (Unknown is the sum of “Client doesn’t know/refused” 
and “Data not collected (no exit interview completed)” . (APR: 23C) 
4.7.15 Participants Receiving Case Management: Number and percent of 
clients served at both CASS Single Adult Shelter and CASS Case 
Management programs. 
 
4.8 
Program Reports 
4.8.1 Monthly reporting to be submitted no later than the 15th following the 
close of the prior month (i.e., February 15th for January report) to 
include monthly payment request for reimbursement 
4.8.2 Contract Payment Request Form + supporting documentation. 
4.8.3 Program Reports: 
4.8.3.1 
Outcomes Report using an agreed upon template that 
reports progress on outcomes/ performance measures, and 
indicators listed in the sections above. 
4.8.3.2 
HMIS APR Report. (One for CASS Single Adult Shelter and 
one for CASS Case Management.) 
4.8.3.3 
HMIS Bed Night Utilization Report. 
4.8.3.4 
HMIS Rainbow Report Raw Data Export. 
4.8.3.5 
Additional program reports to ensure daytime operation is 
ongoing. 
4.8.4 Provide Quarterly report indicating the expenditure percentage of the 
yearly budget with a budget narrative describing the status and any 
programmatic or financial issues. This report is to include all funding 
sources. 
4.8.5 Within the first month of the executed contract, Subrecipient to provide 
the following: 
4.8.5.1 
Finalized annual Agency Budget, including all funding 
sources and costs prior to start of contract. 
4.8.5.2 
Audited financial statements from the previous year. 
4.8.5.3 
Tax form 990 from the previous year 
4.9 
Monitoring 
4.9.1 The County will monitor the Subrecipient’s compliance with fiscal and 
programmatic performance under the terms and conditions of this 
Agreement.  On-site visits for compliance monitoring may be made by either 
the County at any time during the Subrecipient’s normal business hours, 
announced or unannounced. During an on-site visit, the Subrecipient shall 
make all its records and accounts related to work performed under this 
Agreement available to the County for inspection and copying.  
4.9.2 Subrecipient will provide full access, read only, to the project in HMIS 
for the purpose of monitoring client files no more than once per quarter.

Contract No. C-22-22-104-X-04 
Amendment No. 4 
Human Services Campus, Inc. 
 
Page 8 of 8 
Subrecipient is responsible for notifying HMIS Lead Agency and 
granting access to Funder within 3 business days of monitoring notice. 
4.9.3 Maricopa County Homeless Services Unit staff will conduct desk 
monitoring monthly when financial and programmatic reports are 
submitted. 
4.9.4 Maricopa County will conduct on-site monitoring at least annually in 
conjunction with other funders in order to review outputs, outcomes and 
requirements described in the scope of work.  
4.9.5 Subrecipient will provide any ad-hoc reports as requested by the 
County including aggregate or client level data through the HMIS 
System and according to approved CoC Data Sharing agreements. 
Such reporting shall be for the purposes of improving access to service. 
The County reserves the right to add, remove or revise reporting 
requirements at its discretion.