CAP Hiring, Recruitment and Metric Report.pdf

Learn more at Phoenix.gov/Fire/CAP
COMMUNITY ASSISTANCE PROGRAM
COMMUNITY ASSISTANCE PROGRAM
DATA REPORT - MAY 2024
DATA REPORT - MAY 2024
Calls for service reflects information generated from the Computer Automated Dispatch system. A call
 represents an incident in which a CAP team was dispatched and arrived on-scene of the incident. 
CALLS FOR SERVICE BY MONTH:
In March 2024, CAP responded to 690 total calls for service.  Per Phoenix Police Communications in March 
2024, 126 calls were transferred to the Behavioral Health Dispatcher.
Crisis Response Units experienced a 24% increase and the Behavioral Health Units experienced an 357%
 increase in call volume in the first 3 months of 2024 compared to the first 3 months of 2023. 
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ATTACHMENT A

CALLS TRANSFERRED FROM POLICE
BY MONTH:
In 2023, Police Communications transferred 842 calls to the CAP Behavioral Health Dispatcher.  In the
 first 3 months of 2024, Police Communications has transferred 319 calls to the CAP Behavioral Health 
Dispatcher compared to 66 transferred calls in the first 3 months of 2023.
Learn more at Phoenix.gov/Fire/CAP
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CALLS FOR SERVICE BY MONTH (CONTINUED):

Total Number of individuals assisted: 473
Number Of Adults Contacted: 386 (82%)
 Number Of Children Contacted: 87 (18%)
Top 3 services delivered:
Referral to long term supportive services
Grief/Emotional Support
Victim Advocacy and Support
Top CRU Crisis Response Reasons:
Death: 82
Working Fires, Hazardous Materials, or Flood: 26
Social Service: 24
Top Primary Crime Reason:
Assault: 21
Homicide/Death Investigation: 4
Domestic/Family Violence & Child Abuse: 4
Learn more at Phoenix.gov/Fire/CAP
602-261-8849
cr.staff.pfd@phoenix.gov
Total Number of individuals assisted:  341
 Number Of Adults Contacted: 328 (96%)
 Number Of Children Contacted: 13 (4%)
Top 3 services delivered:
Stabilized In Place: 46 (13% of contacts)
Stabilized With Transport: 25 (7% of contacts)
Transferred to High Level of Care: 16 (5% of 
contacts)
Top BHU Primary Problem (Self Reported):
Mental Health: 22 (6%)
Housing Insecurity: 21 (6%)
Substance Use: 16 (5%)
BEHAVIORAL HEALTH UNIT REPORT:
03.01.24 -03.31.24
CRISIS RESPONSE UNIT REPORT:
03.01.24 -03.31.24
Individuals assisted and services provided below are generated from an electronic care records system. CAP
 services may be rendered to multiple community members or customers may decline service. Thus, the 
number of individuals assisted may differ from the calls for service volume.
Twenty-Three vehicles were ordered in FY21/22. 
The City has received all the vehicles.
Eight vehicles are being outfitted for CAP needs.
Total vehicles in service: 15
Behavioral Health Units - 4 units 
Crisis Response Units - 6 units
Supervisor vehicles - 5 
FLEET UPDATE:
SUMMARY OF SERVICES BY UNIT TYPE: 
Learn more at Phoenix.gov/Fire/CAP
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Caseworker II positions 
Recruitment was held April 5th through April 14th.
Two new Caseworker IIs hired from February 2024 recruitment
On-boarding will take place throughout May 2024.
Caseworker III positions
Interviews took place at the end of April 2024.
ASU School of Social Work Internship
Interviews are on-going through April.
6 interns will be selected.
Management Assistant II 
Started on April 29, 2024
Casework Services Coordinator
In background process.
STAFFING:
RECRUITMENT: 
Learn more at Phoenix.gov/Fire/CAP
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