Attachment B - Standards of Conduct Monitoring Report.pdf

Standards of Conduct Monitoring Report 
 Education Service Provider Results 
Purpose 
The Head Start Program Performance Standards require that programs ensure no child 
is left alone or unsupervised by staff, consultants, contractors, or volunteers while under 
their care. 
In alignment with the Office of Head Start's requirements, the City of Phoenix Head Start 
Birth to Five Program must ensure that staff consistently implement active supervision 
strategies. Additionally, it is essential for all staff, consultants, contractors, and volunteers 
to adhere to the program's Standards of Conduct as specified in section 1302.90(c)(1)(i- 
iv). 
This monitoring will enable the City of Phoenix Head Start Birth to Five Program to identify 
necessary changes and build capacity, ensuring that children are properly supervised 
while in the care of caregivers and that caregivers comply with the Standards of Conduct. 
Process 
The Education Service Providers conducted 135 classroom observations in January 
2025. They utilized a monitoring protocol with seven questions created by the City of 
Phoenix Head Start Birth to Five Program. 
The table below indicates the number of classrooms in compliance, the number of 
classrooms in non-compliance, and the number of classrooms where the area of non-
compliance was corrected on-site or immediately. 
Table 1.1 – Key Findings and Trends 
Compliance Indicators 
Compliant 
Non-compliant 
Corrected 
On-site 
1.
Children are always within sight and sound of the
teaching staff.
124 
3 
8 
2.
Teaching staff ensure all children are safe and
accounted for during transitions (counting was
observed when leaving the classroom & upon
returning).
122 
4 
9 
3. Teaching staff can reply immediately and accurately as
to how many children are in attendance at the time of
the visit. (Cross-check with sign-in
roster & whiteboard)
127 
2 
6 
4. Staff effectively position themselves to supervise all
children in the classroom and/or on the playground.
124 
4 
7 
5. Staff use teacher talk to communicate children’s
locations and changes to
the typical routine (e.g., the flow of children, staff
changes, taking children to the restroom, etc.).
122 
7 
6 
ATTACHMENT B

Compliance Indicators 
Compliant 
Non-compliant 
Corrected 
On-site 
6. When there is conflict in the classroom, the staff 
responds appropriately. (Staff remain calm, recognize 
children’s feelings, get down on the child’s level, 
encourage the use of Conscious Discipline strategies) 
132 
2 
1 
7. Staff guide children’s movement in the classroom 
       appropriately. (Staff gently guide children, use self and    
parallel talk, are respectful with children, use music to 
prompt transitions, etc.) 
134 
0 
1 
 
Areas of Non-Compliance 
Areas of non-compliance that cannot be corrected on-site are documented in ChildPlus 
through an action plan completed by the Education Service Provider, which includes an 
anticipated correction date. The Head Start Birth to Five Quality Assurance Monitoring 
team reviews these action plans and follows up within five days of the correction date to 
ensure that all necessary corrections have been completed. Once the corrections have 
been verified, the Quality Assurance Monitor closes the action plan.