Community Assistance Program Hiring, Recruitment, and Metric Update Report - Attachment A.pdf

Learn more at Phoenix.gov/Fire/CAP
602-261-8849
cr.staff.pfd@phoenix.gov
COMMUNITY ASSISTANCE PROGRAM
COMMUNITY ASSISTANCE PROGRAM
DATA REPORT
DATA REPORT 
Calls for service reflects information generated from the Computer Automated Dispatch
 syste
m. A call represents an incident in which a CAP team was dispatched and arrived on-scene of the incident
. 
CAP CALLS FOR SERVICE BY MONTH:
In January 2024, CAP had 633 total calls for service.  Per Phoenix Police
 Communications, 92 calls were transferred the Behavioral Health Dispatcher in the 
month of January.
ATTACHMENT A

Total Number of individuals assisted: 483
Number Of Adults Contacted:  408 (84%)
 Number Of Children Contacted: 75 (16%)
Top 3 services delivered:
Referral to long term supportive services
Grief/Emotional Support
Victim Advocacy and Support
Top CRU Crisis Response Reasons:
 Death: 102
 Social Service: 57
 Working Fires, Hazardous Materials, or Flood: 20
Top Primary Crime Reason:
 Assault: 14
 Homicide/Death Investigation:  9
 Domestic/Family Violence & Child Abuse: 6
Total Number of individuals assisted: 152
 Number Of Adults Contacted: 143 (94%)
 Number Of Children Contacted: 9 (6%)
Top 3 services delivered:
Stabilized In Place: 41 (27% of total contacts)
Stabilized With Transport: 36 (24% of total
 contacts) 
Transferred to High Level of Care: 26 (17% of
 total contacts) 
Top BHU Primary Problem (Self Reported):
 Housing Insecurity: 34 (22%)
 Mental Health: 33 (22%)
 Access to services: 18 (12%)
Learn more at Phoenix.gov/Fire/CAP
602-261-8849
cr.staff.pfd@phoenix.gov
BEHAVIORAL HEALTH UNIT REPORT:
01.01.24 -01.31.24
CRISIS RESPONSE UNIT REPORT:
01.01.24 -01.31.24
Individuals assisted and services provided below are generated from an electronic care records system. CAP
 services may be rendered to multiple community members or customers may decline service. Thus, the number 
of individuals assisted may differ from the calls for service volume.
FLEET UPDATE:
Twenty-Three vehicles were order to meet in 
FY21/22. The City has received all the vehicles.
Total vehicles in service: 15
Behavioral Health Units - 4 units  
Crisis Response Units - 6 units
Supervisor vehicles - 5 
Received 5 Wheelchair vans, currently evaluating placement throughout valley. 
Remaining CAP vehicles have been received by the City and are being prepared for service.

RECRUITMENT:
CAP has currently 80 filled positions. In February, CAP held several days of interviews for Caseworker II 
positions as well as administrative positions.
Caseworker II positions 
Target to fill 33 full-time positions.
Two new full-time Caseworker IIs began on-boarding in February
Recruitment will begin in March.
Caseworker III positions
Target to fill 11 full-time positions.
Two new full-time Caseworker IIIs will begin on-boarding in March.
Planning underway for additional recruitment.
with our partners, DtPhx Inc. and the Downto
wn Phoenix Ambassadors .
BHU team presenting during police briefing on the role 
of BHUs, types of services provided and how to 
request team.