Community Assistance Expansion and Implementation Report - November.pdf

The Community Assistance Program (CAP) consists of Behavioral Health and Crisis Response Units. Calls for
service are recorded through the electronic patient care record system, with each call representing an incident
where a CAP team was dispatched.
In September 2025, CAP responded to a total of 1,339 calls for service. Of these, 545 calls were transferred
from Phoenix Police Communications to CAP Behavioral Health Dispatchers. During September, 15 CAP units
were actively in service. Comparing the first seven months of 2025 to the same period in 2024:
Behavioral Health Units saw a 91% increase in calls for service.
Crisis Response Units experienced a 3% increase in calls for service.
As of September 2025, the Community Assistance Program operated with nine Behavioral Health Units (BHUs)
providing 24/7 citywide coverage. Behavioral Health Dispatch services also maintained round-the-clock
availability. Additionally, there were six Crisis Response Units (CRUs) offering citywide coverage five days a
week, 24 hours per day, and 22-hour coverage on the remaining two days. Recruitment efforts to expand
staffing and enhance service capacity are ongoing throughout 2025. CAP anticipates an increase in vacancies
following the request to convert vacant part-time specialist and supervisor positions into full-time specialists
positions. Once this conversion is implemented, 21 additional full-time specialist positions will be created.
Current Staffing
Learn more at Phoenix.gov/CAP
ATTACHMENT A
RECRUITMENT & STAFFING:
25-07 CAP Class
SUMMARY:

2025 
(9 Month): 3,194
2024 
(9 Month): 1,577
Trend
103% increase
CALLS TRANSFERRED FROM POLICE COMMUNICATIONS:
Between January and September 2025, the number of calls transferred from Police
Communications to CAP Behavioral Health Dispatchers increased by 103% compared to the
same period in 2024.  This growth reflects ongoing collaboration efforts, including the placement of two
CAP supervisors in Police Communications for 41 hours each week to help identify appropriate calls for
transfer.
In March 2025, all Police Communications staff and police officers completed an e-learning module on
accessing and utilizing behavioral health teams. In September 2025, 52% of all Behavioral Health unit calls
originated from transfers by Police Communications. The remaining 48% were initiated by fire and police
personnel or generated directly by Behavioral Health units.
Learn more at Phoenix.gov/CAP

2025 
(9 Month): 6,357
2024 
(9 Month): 3,322
Trend
91% increase
The data on individuals assisted and services provided below is sourced from the electronic care records
system. CAP services may be delivered to multiple individuals during a single call, or in some cases,
services may be declined. As a result, the number of individuals assisted may not directly align with the
total volume of calls for service.
The Behavioral Health Units (BHUs) are specifically designed to respond independently to calls, serving as
an alternative to traditional police or fire response. In September 2025, BHUs responded to 907 calls
for service, making direct contact with individuals on 555 calls (61%). The remaining calls were either
canceled prior to arrival or the units were unable to locate the individual upon arriving on scene.
BEHAVIORAL HEALTH CALLS FOR SERVICE:
Transports: 160
Adults Served: 520
Children Served: 72
Average Response Time: 19 minutes
*number of individuals assisted may
differ from the calls for service volume
Primary Call Types (Total: 555)
Check Wellbeing: 302 (54%)
Mental Health: 133 (24%)
Social Service Related: 52 (9%)
Single Unit BH Response
707 responses; 78% 
Responding with Police
91 responses; 10%
Responding with Fire
89 responses; 10%
Responding with Police & Fire
20 responses; 2%
Learn more at Phoenix.gov/CAP

2025 
(9 Month): 4,163
2024 
(9 Month): 4,040
Trend
3% increase
CRISIS RESPONSE CALLS FOR SERVICE:
The data on individuals assisted and services provided below is sourced from the electronic care records system.
CAP services may be delivered to multiple individuals during a single call, or in some cases, services may be
declined. As a result, the number of individuals assisted may not directly align with the total volume of calls for
service.
The Crisis Response Units (CRUs) operate as co-response teams, working alongside Police and/or Fire personnel. In
September 2025, CRUs responded to 432 calls for service, successfully making contact with individuals on
244 calls (56%). The remaining calls were either canceled prior to arrival or upon arrival on scene.
Transports: 39
Adults Served: 685
Children Served: 180
Average Response Time: 23 minutes
*
Primary Call Types (Total: 244)
Death: 104 (43%)
Occupant Services: 48 (20%)
Housing Insecurity: 31 (13%)
Single Unit CR Response
44 responses; 10% 
Responding with Police
85 responses; 20%
Responding with Fire
103 responses; 24%
Responding with Police & Fire
200 responses; 46%
*number of individuals assisted may
differ from the calls for service volume
Learn more at Phoenix.gov/CAP

10/1/2025