230114-CONTRACT-COMMUNITY BRIDGES (STREET OUTREACH).PDF

CONTRACT HOMELESSNESS EMERGENCY SERVICE 
PROGRAMS 230114-RFP 
 
 
This contract is entered into this 14th day of June, 2023 by and between Maricopa County (“County”), a 
political subdivision of the State of Arizona, and Community Bridges, Inc., an Arizona corporation 
(“Contractor”) for the purchase of essential emergency shelter services to people experiencing 
homelessness or at risk of experiencing homelessness for the service area of street outreach. 
 
1.0 
CONTRACT TERM 
 
This contract is for a term of one year beginning on the 1st day of July, 2023 and ending the 30th day 
of June, 2024. 
 
2.0 
OPTION TO RENEW 
 
There are no renewal options available for this contract. 
 
3.0 
CONTRACT COMPLETION 
 
In preparation for contract completion, the Contractor shall make all reasonable efforts for an 
orderly transition of its duties and responsibilities to another provider and/or to the County. This 
may include, but is not limited to, preparation of a transition plan and cooperation with the County 
or other providers in the transition. The transition includes the transfer of all records and other data 
in the possession, custody, or control of the Contractor that are required to be provided to the 
County either by the terms of this agreement or as a matter of law. The provisions of this clause 
shall survive the expiration or termination of this agreement. 
 
4.0 
PRICE ADJUSTMENTS 
 
Any requests for reasonable price adjustments must be submitted 60 calendar days prior to 
contract expiration. Requests for adjustment in cost of labor and/or materials must be supported 
by appropriate documentation. The reasonableness of the request will be determined by comparing 
the request with the Consumer Price Index or by performing a market survey. If County agrees to 
the adjusted price terms, County shall issue written approval of the change and provide an updated 
version of the contract. The new change shall not be in effect until the date stipulated on the 
updated version of the contract. 
 
5.0 
PAYMENTS 
 
5.1 
As consideration for performance of the duties described herein, County shall reimburse 
Contractor for services for eligible costs stated in Exhibit D – Itemized Services Budget. 
Contractor shall incur costs and submit for reimbursement after the services have been 
provided. 
 
5.2 
Contractor shall be paid on a cost reimbursement basis for services performed and work 
completed at time of billing, and will only reimburse for those costs that are based upon 
submitted complete and proper documentation.

SERIAL 230114-RFP 
 
5.3 
Funds shall be disbursed as repayment of costs for work performed on or after the effective 
date of the contract and before the termination date of the contract.  
 
5.4 
Funding is contingent upon the availability of funds. If any action is taken by any state 
agency, federal department or any other agency or instrumentality to suspend, decrease 
or terminate its fiscal obligation under, or in connection with the contract, the County 
may amend, suspend, decrease or terminate its obligations under or in connection with 
the contract. In the event of termination, the County shall, disburse funds for eligible 
expenses for work performed prior to the effective date of the termination. The County shall 
give written notice of the effective date of any suspension, amendment, or termination 
under this section at least ten calendar days in advance. 
 
5.5 
County will reimburse the contractor on a net “0” payments standard. 
 
5.6 
Contractor shall submit an invoice via email on or before the ninth business day of the 
month following the month, or portion thereof, service delivery was provided. Invoicing not 
received within 45 days following the last day of the service month may result in forfeiture 
of payment for services related to that invoicing cycle.  
 
5.7 
Contractor shall ensure the final fiscal year invoice shall be submitted no later than the 
ninth business day of the month following the month services delivery was provided to 
ensure payment is processed on a timely basis. 
 
5.8 
Subject to the availability of funds, the department will, upon the date of receipt of an 
accurate invoice and supporting documents enumerated in the contract, process and remit 
to the contractor payment of service provision or work performance. 
 
5.9 
Should there be a disallowance in an invoice, the invoice shall be processed for the 
reduced amount. If the contractor protests the amount or the reason for a disallowance, 
contractor shall address their protest, in writing, with the department. Should the contractor 
and the department be unable to resolve the protest, the department will forward the protest 
to the Maricopa County Office of Procurement Services for resolution. 
 
5.10 
INVOICES 
 
5.10.1 The contractor shall submit one legible copy of their detailed invoice before 
payment(s) will be made. Incomplete invoices will not be processed. At a minimum, 
the invoice must provide the following information: 
 
• 
Company name, address, and contact information 
• 
County bill-to name and contact information 
• 
Contract serial number 
• 
County purchase order number 
• 
Project name and/or number 
• 
Invoice number and date 
• 
Payment terms 
• 
Date of service or delivery 
• 
Quantity 
• 
Contract item number(s) 
• 
Arrival and completion time 
• 
Description of purchase (product or services) 
• 
Pricing per unit of purchase 
• 
Extended price 
• 
Total amount due 
  
5.10.2 Problems regarding billing or invoicing shall be directed to the department as listed 
on the purchase order.

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5.10.3 Payment shall only be made to the Contractor by Accounts Payable through the 
Maricopa County Vendor Express Payment Program. This is an electronic funds 
transfer (EFT) process. After contract award, the Contractor shall complete the 
Vendor Registration Form accessible from the County Department of Finance 
Vendor 
Registration 
Web 
Site 
https://www.maricopa.gov/5169/Vendor-
Information. 
  
5.10.4 Discounts offered in the contract shall be calculated based on the date a properly 
completed invoice is received by the County.  
  
5.10.5 EFT payments to the routing and account numbers designated by the Contractor 
shall include the details on the specific invoices that the payment covers. The 
Contractor is required to discuss remittance delivery capabilities with their 
designated financial institution for access to those details. 
 
5.11 
APPLICABLE TAXES 
 
5.11.1 It is the responsibility of the Contractor to determine any and all applicable taxes 
and include those taxes in their proposal. The legal liability to remit the tax is on 
the entity conducting business in Arizona. Tax is not a determining factor in 
contract award. 
 
5.11.2 The County will look at the price or offer submitted and will not deduct, add, or alter 
pricing based on speculation or application of any taxes, nor will the County 
provide Contractor any advice or guidance regarding taxes. If you have questions 
regarding your tax liability, seek advice from a tax professional prior to submitting 
your bid. You may also find information at https://www.azdor.gov/Business.aspx. 
Once your bid is submitted, the offer is valid for the time specified in this contract, 
regardless of mistake or omission of tax liability. If the County finds overpayment 
of a project due to tax consideration that was not due, the Contractor will be liable 
to the County for that amount, and by contracting with the County agrees to remit 
any overpayments back to the County for miscalculations on taxes included in a 
bid price. 
 
5.11.3 Tax Indemnification: Contractor and all subcontractors shall pay all Federal, State, 
and local taxes applicable to their operation and any persons employed by the 
Contractor. Contractor shall, and require all subcontractors to, hold Maricopa 
County harmless from any responsibility for taxes, damages, and interest, if 
applicable, contributions required under Federal and/or State and local laws and 
regulations, and any other costs including: transaction privilege taxes, 
unemployment 
compensation 
insurance, 
Social 
Security, 
and 
workers’ 
compensation. Contractor may be required to establish, to the satisfaction of 
County, that any and all fees and taxes due to a municipality or the State of Arizona 
for any license or transaction privilege taxes, use taxes, or similar excise taxes are 
currently paid (except for matters under legal protest). 
 
6.0 
AVAILABILITY OF FUNDS 
 
6.1 
The provisions of this contract relating to payment for services shall become effective when 
funds assigned for the purpose of compensating the Contractor as herein provided are 
actually available to County for disbursement. The County shall be the sole judge and 
authority in determining the availability of funds under this contract. County shall keep the 
Contractor fully informed as to the availability of funds. 
 
6.2 
If any action is taken by, any State agency, Federal department, or any other agency or 
instrumentality to suspend, decrease, or terminate its fiscal obligations under, or in 
connection with, this contract, County may amend, suspend, decrease, or terminate its 
obligations under, or in connection with, this contract. In the event of termination, County 
shall be liable for payment only for services rendered prior to the effective date of the

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termination, provided that such services are performed in accordance with the provisions 
of this contract. County shall give written notice of the effective date of any suspension, 
amendment, or termination under this section, at least 10 days in advance. 
 
7.0 
POST AWARD MEETING 
 
The contractor may be required to attend a post-award meeting with the department to discuss the 
terms and conditions of this contract. This meeting will be coordinated by the procurement officer of 
the contract. 
 
8.0 
STRATEGIC ALLIANCE for VOLUME EXPENDITURES (SAVE) 
 
The County is a member of the SAVE cooperative purchasing group. SAVE includes the State of 
Arizona, many Phoenix metropolitan area municipalities, and many K-12 unified school districts. 
Under the SAVE Cooperative Purchasing Agreement, and with the concurrence of the contractor, 
a member of SAVE may access a contract resulting from a solicitation issued by the County. If 
contractor does not want to grant such access to a member of SAVE, state so in contractor’s bid. 
In the absence of a statement to the contrary, the County will assume that contractor does wish to 
grant access to any contract that may result from this bid. The County assumes no responsibility 
for any purchases by using entities. 
 
9.0 
INTERGOVERNMENTAL COOPERATIVE PURCHASING AGREEMENTS (ICPAs) 
 
County currently holds ICPAs with numerous governmental entities. These agreements allow those 
entities, with the approval of the Contractor, to purchase their requirements under the terms and 
conditions of the County contract. It is the responsibility of the non-County government entity to 
perform its own due diligence on the acceptability of the contract under its applicable procurement 
rules, processes, and procedures. Certain governmental agencies may not require an ICPA and 
may utilize this contract if it meets their individual requirements. Other governmental agencies may 
enter into a separate Statement of Work with the Contractor to meet their own requirements. The 
County is not a party to any uses of this contract by other governmental entities. 
 
10.0 
DUTIES 
 
10.1 
Contractor will be classified as Subrecipient(s). Subrecipient(s) will be referred to as 
“Contractor” for the purposes of this contract. 
 
10.2 
The Contractor shall perform all duties stated in Exhibit B – Scope of Work, or as otherwise 
directed in writing by the procurement officer. 
 
10.3 
Contractor shall provide services to improve, expand, or ensure the continuity of service 
delivery to people experiencing homelessness and at risk of experiencing homelessness. 
 
10.4 
Contractor is encouraged to collaborate with County departments, including but not limited 
to Maricopa County Human Services (MCHSD) and Maricopa County Public Health 
Department (MCPHD), to provide program services. 
 
10.5 
Contractor shall have policies, procedures, protocols, and/or other safeguards in place to 
ensure funds are used for the purpose as stated in their scope of work. 
 
10.6 
Contractor providing a service program that will provide services beyond the maximum one 
year term of this contract shall have a sustainability plan in place to fund activities after 
County funding from his contract is no longer available. 
 
10.7 
CONTRACTOR QUALIFICATIONS AND ELIGIBILITY REQUIREMENTS 
 
10.7.1 In order to be considered as a qualified and eligible homeless services provider, 
the contractor shall:

SERIAL 230114-RFP 
 
10.7.1.1 Have and maintain through the term of the contract a valid Unique Entity 
identifier (UEI) number and an active profile in the federal System for 
Award Management (SAM) (www.sam.gov). 
 
10.7.1.2 Be and remain in compliance with all applicable local, state, and Federal 
regulations and laws, including maintaining licensure to conduct 
business in Arizona. 
 
10.7.1.3 Be and remain in compliance with the MCPHD guidance, including any 
guidelines necessary during a public health crisis. 
 
10.7.1.4 Be and remain in good standing with the Arizona Corporation 
Commission and other required regulatory agencies. 
 
10.8 
ELIGIBLE ACTIVITIES: Contractor shall ensure that program service costs are eligible to 
be fully or partially reimbursed with grant funding awarded for this contract, subject to 
federal Emergency Solutions Grant (ESG) requirements. Eligible activities for service areas 
are as indicated below. 
 
10.8.1 Service Option Three – Street Outreach  
 
10.8.1.1 Connect individuals in unsheltered locations with emergency shelter, 
housing, or critical services, and provide them with urgent, non-facility-
based care. 
 
10.8.1.2 Eligible Street Outreach Costs (24 CFR §576.101(a)): 
 
10.8.1.2.1 Engagement 
 
10.8.1.2.2 Case management 
 
10.8.1.2.3 Emergency health services 
 
10.8.1.2.4 Emergency mental health services 
 
10.8.1.2.5 Transportation 
 
10.8.1.2.6 Services for special populations 
 
10.9 
INELIGIBLE PROJECT ACTIVITIES/COSTS FOR THIS CONTRACT 
 
10.9.1 
Depreciation 
 
10.9.2 
Staff recruitment, entertainment, conferences, or retreats 
 
10.9.3 
Public relations or fundraising 
 
10.9.4 
Debts/late fees 
 
10.9.5 
Indirect costs 
 
10.9.6 
Salary of personnel when not working directly with or on approved project 
activities. 
 
10.9.7 
Advocacy, planning, and organizational capacity building 
 
10.9.8 
Costs of direct and outside legal services are not eligible (unless other 
appropriate services are unavailable or inaccessible within the community).

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10.9.9 
Costs for homeless service programs that are not related to service delivery 
areas, i.e., administrative offices. 
 
10.9.10 
Childcare costs for program participants over the age of 13, unless the child(ren) 
is/are disabled. Disabled children must be under the age of 18. 
 
10.9.11 
Funds expended for childcare centers not licensed by the jurisdiction in which 
it/they operates in. 
 
10.9.12 
ESG funds cannot be used by any city, county, town, township, parish, village, 
or other political subdivision, to replace funds the provider used for street 
outreach services during the immediately preceding 12-month period, unless 
HUD determines that the city, county, town, township, parish, village, or 
other political subdivision is in a severe financial deficit. 
 
10.10 
PROJECT REQUIREMENTS 
 
10.10.1 
Target Population: Contractor shall provide services to individuals and families 
experiencing homelessness or at risk of experiencing homelessness in the 
County. Homelessness is defined in section 103 of the McKinney-Vento Act, and 
as amended by the HEARTH Act. The four possible categories under which 
individuals and families may qualify as homeless for funded activities are as 
follows: 
 
10.10.1.1 
Literally Homeless. Individuals and families who lack a fixed, 
regular, and adequate nighttime residence or a place not meant for 
human habitation; 
10.10.1.2 
Imminent Risk of Homelessness. Individuals and families who will 
imminently lose their primary nighttime residence and do not have 
sufficient resources or support networks, e.g., family, friends, faith-
based or other social networks, immediately available to prevent 
them from moving to an emergency shelter. 
 
10.10.1.3 
Homeless under other Federal Statutes, including unaccompanied 
youth and families with children and youth who are defined as 
homeless under other federal statutes, and who do not otherwise 
qualify as homeless under the definition. 
 
10.10.1.4 
Fleeing/Attempting to flee domestic violence. Individuals and 
families who are fleeing, or are attempting to flee, domestic violence, 
dating violence, sexual assault, stalking, or other dangerous or life-
threatening conditions that relate to violence against the individual 
or a family member. 
 
10.10.2 
Service Area: All service activities provided by the contractor must be provided 
in Maricopa County. Preference will be made for serving homeless households 
from Urban County communities. The Urban County is defined as the 
Cities/Towns of Buckeye, Cave Creek, El Mirage, Fountain Hills, Gila Bend, 
Guadalupe, Litchfield Park, Tolleson, Wickenburg, Youngtown, and all 
unincorporated areas of Maricopa County. 
 
10.10.3 
Contractor shall use all grant funds provided by the County only for their intended 
purposes. 
 
10.10.4 
Contractors shall not withhold or deny services based on race, color, national 
original, religion, sex, disability, age, sexual orientation, or gender identity. 
 
10.10.5 
Contractor shall adhere to ESG program regulations (24 CFR 576.400(d)) 
requiring each ESG-funded project within the Continuum of Care’s (CoC) area

SERIAL 230114-RFP 
 
must use the continuum’s Coordinated Entry System and process. A victim-
service provider may choose not to use the CoC’s centralized or coordinated 
assessment system. 
 
10.10.6 
For any work that is not self-performed, contractor shall be required to get three 
subcontractor quotes for the work and shall award to the lowest responsive, 
responsible bidder. If the contractor is unable to obtain three quotes, the 
contractor shall obtain a waiver, in writing, from the County prior to contracting 
with a subcontractor for the work. 
 
10.10.7 
Contractor is highly encouraged to partner with other service providers in order 
to provide holistic services to the community in the homeless service program, 
including collaboration with County departments in coordination of services, 
including but not limited to, collaboration with MCHSD. 
 
10.10.8 
Contractor shall comply with any and all federal, state and local statutes, 
ordinances, resolution, regulations and rules. Violation of any such law shall be 
deemed to be a material breach of the Contract. 
 
10.10.9 
Contractor shall have policies and practices in place to ensure diversity and 
inclusion in access to services. 
 
10.10.10 Contractor shall acknowledge the contribution of the County in all related 
publications during the term of the Contract. 
 
10.11 
EQUAL OPPORTUNITY, FAIR HOUSING, AND EQUAL ACCESS RULE: The project 
must adhere to the following: 
 
10.11.1 
Fair Housing Act (24 CFR 100) 
 
10.11.2 
Executive Order 12259 (Equal Opportunity in Housing) 
 
10.11.3 
Title VI of the Civil Rights Act of 1964 (24 CFR 1) 
 
10.11.4 
Age Discrimination Act of 1975 (25 CFR 146) 
 
10.11.5 
Section 504 of the Rehabilitation Act (24 CFR 8) 
 
10.11.6 
Executive Order 11246 (Equal Employment Opportunity) 
 
10.11.7 
Accessibility standards of the Americans with Disabilities Act, The Fair Housing 
Act and the Rehabilitation Act, as revised. More information can be found at: 
https://www.hud.gov/program_offices/fair_housing_equal_opp/fair_housing_rig
hts_and_obligations  
 
10.11.8 
Applicants must have the capacity to provide equal access to applicants of 
affordable housing regardless of sexual orientation or gender identity (24 C.F.R. 
Parts 5, 200, 203, 236, 400, 570, 574, 882, 891, and 982). 
 
10.12 
FUNDING 
 
MCHSD uses a variety of funds to assist with homeless services in Maricopa County, 
including Emergency Solutions Grant (ESG) funding as described in 24 CFR Parts 91; 576 
Emergency Assistance and Rapid Transition to Housing (HEARTH) Act of 2009 as 
administered by the Department of Housing and Urban Development 24 CFR Parts 91 and 
576; and Community Development Block Grant (CDBG) as described in 24 CFR Part 570. 
 
10.13 
PROGRAM PERFORMANCE AND REPORTING

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10.13.1 
Contractor shall track performance and progress of the project and submit 
reporting to the County, including reports of activities that have not been started, 
activities in process, and activities implemented. 
 
10.13.1.1 
Contractor shall provide the County with monthly reports on the 
project and such reports will be due no later than the 15th of each 
month. Reports shall include: 
 
10.13.1.1.1 
HMIS ESG CAPER 
 
10.13.1.1.2 
HMIS Returns to Homelessness Report 
 
10.13.1.2 
Contractor shall provide County with a quarterly progress reports not 
less frequently than 15 days after the end of each calendar quarter. 
 
10.13.2 
Notwithstanding any reporting obligations set forth herein, contractor shall 
provide any and all progress reports required by the federal government, the 
State of Arizona and/or the County. Furthermore, until completion of the project, 
in addition to the obligations set forth in the contract, contractor shall, 
simultaneously, provide County with a copy of all reports and filings made with 
the federal government and/or the State of Arizona and/or any municipality, with 
respect to the project. 
 
10.13.3 
Progress and Compliance 
 
10.13.3.1 
Contractor shall attend progress meetings to be scheduled with the 
County’s Homeless Services Project Coordinator. 
 
10.13.3.2 
Contractor shall provide the County’s Homeless Services Project 
Coordinator with monthly progress reports. Progress reports shall 
identify progress against the submitted project schedule provided 
with respondent’s proposal, compliance with deadlines, and 
accomplished deliverables. In addition, contractor’s progress report 
shall include a summary report of services as identified by the 
County with contractor upon award. 
 
10.13.3.3 
Contractors not meeting or exceeding proposed project timeline 
deliverables shall identify: 
 
10.13.3.3.1 
Planned activities to restore compliance with 
proposed schedule/deliverables 
 
10.13.3.3.2 
Barriers to restore/remain in compliance with the 
proposed schedule/deliverables 
 
10.13.3.3.3 
Request(s) 
for 
updating 
the 
project 
schedule/deliverables 
 
10.13.3.4 
Should the contractor fail to meet project timelines and/or fail to 
provide deliverables that are satisfactory to the County, County may: 
 
10.13.3.4.1 
Terminate further payments until the contractor has 
provided deliverables to the County’s satisfaction 
 
10.13.3.4.2 
Reduce payments to the contractor under this chapter 
by an amount equal to the amount of such payments 
for unsatisfactory work

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10.13.3.4.3 
Limit the availability of payments under this chapter to 
project activities not affected by such failure to 
comply. 
 
10.13.3.5 
Should the contractor fail to meet project timelines for three or more 
months, the County may proceed with actions to terminate the 
contract for default. 
 
10.13.3.6 
Annual Reporting: Not later than 30 days after the close of each 
fiscal year in which grant monies awarded under this contract are 
furnished, contractor shall submit to the County a report which shall 
contain: 
 
10.13.3.6.1 
a description of the progress made in accomplishing 
the objectives of the project 
 
10.13.3.6.2 
a summary of the use of such funds during the 
preceding fiscal year 
 
10.13.3.6.3 
a description of the activities carried out 
 
10.13.4 
Financial Reporting 
 
10.13.4.1 
Contractor shall maintain a financial account of financial activities 
related to the contract and shall provide a financial statement 
reporting in U.S. dollars, all expenditures of County awarded grant 
funds and any income earned on those funds. The financial 
statement should include County funds received and expended 
under this grant during the period covered by the report. The 
financial statement will be prepared from books and records 
maintained on a fund accounting (cash) basis. Only expenditures 
made in support of the grant purposes should be charged against 
the grant, and records should be maintained of such expenditures 
made in support of the grant adequate to enable the auditing of such 
funds on a quarterly basis. 
 
10.13.4.2 
Contractor shall keep and may be asked to provide documentation 
indicating contractor has received three quotes prior to purchases at 
or exceeding $50,000 and described in 2 CFR § 200.32.  
 
10.14 
PROJECT COMPLETION REPORTING 
 
Contractor shall provide the MCHSD with a brief Project Completion no more than 30 days 
after the contractor’s project is completed. Specific information about what to include in the 
Project Completion report will be provided to the contractor after award. 
 
10.15 
FINANCIAL MANAGEMENT 
 
10.15.1 
Contractor shall maintain a financial management system that meet the following 
standards: 
 
10.15.1.1 
Financial reporting: Accurate, current, and complete disclosure of 
the financial results of financially assisted activities must be made in 
accordance with the financial reporting requirements of the 
agreement. 
 
10.15.1.2 
Accounting records: The contractor must maintain records which 
adequately identify the source and application of funds provided for 
financially assisted activities. These records must contain

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information pertaining to the contract and authorizations, 
obligations, unobligated balances, assets, liabilities, outlays or 
expenditures, and income. 
 
10.15.1.3 
Internal control: The contractor shall maintain effective control and 
accountability for all contract cash, real and personal property, and 
other assets. The contractor must adequately safeguard all such 
property and must assure that it is used solely for authorized 
purposes. 
 
10.15.1.4 
Budget control: The contractor must maintain actual expenditures or 
outlays compared with budgeted amounts for the contract. Financial 
information must be related to performance or productivity data, 
including the development of unit cost information whenever 
appropriate or specifically required in the contract. If unit cost data 
is required, estimates based on available documentation will be 
accepted whenever possible. 
 
10.15.1.5 
Allowable cost: The contractor must use applicable 2 C.F.R. Part 
200 cost principles, agency program regulations, and the terms of 
the contract will be followed in determining the reasonableness, 
allowability, and allocability of costs. 
 
10.15.1.6 
Source documentation: Accounting records must be supported by 
such source documentation as cancelled checks, paid bills, payrolls, 
time, and attendance records, contract, and subcontract documents, 
etc. 
 
10.15.1.7 
Documentation regarding receipt of purchase. 
 
10.16 
RECORD KEEPING 
 
10.16.1 
Contractors shall be responsible for maintaining records of receipts and 
expenditures, clients served, services provided, and locations served for all 
activities performed using grant funds. Such records include, but are not limited 
to: 
 
10.16.1.1 
Financial statement of all expenditures of grant funds and any 
income earned on those funds. 
 
10.16.1.2 
Records of receipts and expenditures that were paid for by the grant. 
 
10.16.1.3 
A grant program plan, including any additional requirements. 
 
10.16.1.4 
Documentation of any program plan reviews and updates. 
 
10.16.1.5 
Documentation of the services provided in accordance with the grant 
 
10.16.2 
Contractor shall maintain all records in an accurate and organized manner and 
keep all records in a secure location. 
 
10.16.3 
ESG funded providers must ensure that data on all persons served and all 
activities provided under ESG are entered into the applicable community-wide 
Homeless Management Information System (HMIS) in the area in which those 
persons and activities are located, or a comparable database, in accordance 
with HUD's standards on participation, data collection, and reporting under a 
local HMIS. If the subrecipient is a victim service provider or a legal services 
provider, it may use a comparable database that collects client-level data over 
time (i.e., longitudinal data) and generates unduplicated aggregate reports

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based on the data. Information entered into a comparable database must not be 
entered directly into or provided to an HMIS. 
 
10.17 
CONTRACT COMPLIANCE MONITORING/AUDITING 
 
10.17.1 
The County will monitor the contractor's compliance with, and performance 
under, the terms and conditions of the contract and the applicable federal 
regulations. On-site visits for compliance monitoring may be made by the County 
and its grantor agencies (or both the County and its grantor agencies) at any 
time during the contractor's normal business hours, announced or unannounced. 
During an on-site visit, the contractor shall make all of its records and accounts 
related to work performed or services provided under the contract are available 
to the County for inspection and copying. 
 
10.17.2 
Contractor shall provide read only access to the County for HMIS project 
reporting once per quarter, as scheduled with the County upon award of the 
contract. In addition, contractor shall provide County access to HMIS reporting, 
as requested, and within three days of a monitoring request. 
 
10.17.3 
The County will request information for fiscal monitoring/audit per Office of 
Management and Budget (OMB) Uniform Guidance 2 C.F.R. § 200, to include: 
 
10.17.3.1 
Financial Management 2 C.F.R. § 200.302 
 
10.17.3.2 
Internal Controls 2 C.F.R. § 200.303 
 
10.17.3.3 
Bonds 2 C.F.R. § 200.304 
 
10.17.3.4 
Payment and Financial Reporting 2 C.F.R. § 200.305 
 
10.17.3.5 
Cost Sharing or Matching 2 C.F.R. § 200.306 
 
10.17.3.6 
Program Income 2 C.F.R. § 200.307 
 
10.17.3.7 
Revision of Budget and Program Plans 2 C.F.R. § 200.308 
 
10.17.3.8 
Period of Performance 2 C.F.R. § 200.309 
 
10.17.3.9 
Insurance Coverage 2 C.F.R. § 200.310 
 
10.17.3.10 Record Retention and Access 2 C.F.R. §§ 200.334 – 200.338 
 
10.17.3.11 Procurement Standards 2 C.F.R. § 200.318 
 
10.17.3.12 Indirect Costs 2 C.F.R. § 200.414 
 
10.17.3.13 Compensation-Personal Services 2 C.F.R. § 200.430 
 
10.17.3.14 Audit Requirements 2 C.F.R. §§ 200.501-200.517 
 
10.17.4 
Contractor, as a subrecipient of 21.027 Assistance Listing Number (ALN) 
American Rescue Plan Act Coronavirus State and Local Fiscal Recovery Funds,  
shall be in compliance and remain in compliance throughout the term of the 
contract with 2 CFR 200. Contractor shall indicate compliance and provide as part 
of proposal submission using Attachment H - CERTIFICATE OF COMPLIANCE 
WITH 2 CFR 200. 
 
10.17.5 
Contractor may be monitored for fiscal, program delivery and grant compliance 
annually or more often as needed to ensure complete use of grant funds.

SERIAL 230114-RFP 
 
 
10.17.6 
If contractor is found to be deficient in any area, contractor shall receive written 
notification of findings and required corrective actions. Contractor shall provide 
a written response outlining corrective actions and steps to ensure findings are 
corrected and resolved to preclude future issues. 
 
10.17.7 
The contractor shall reimburse the County for any and all uses of American 
Rescue Plan Act of 2021, H.R. 1319 (ARPA) funds in the event that the federal 
government determines the use did not comply with the ARPA laws, rules, and 
guidelines.  The intent of the parties is that the contractor will reimburse the   
County within a timeframe that allows the County to use the reimbursed funds to   
refund the money to the U.S. Department of the Treasury, as required by ARPA. 
 
11.0 
TERMS AND CONDITIONS 
 
11.1 
INDEMNIFICATION 
 
11.1.1 To the fullest extent permitted by law, and to the extent that claims, damages, 
losses, or expenses are not covered and paid by insurance purchased by the 
contractor, the contractor shall defend, indemnify, and hold harmless the County 
(as Owner), its agents, representatives, officers, directors, officials, and employees 
from and against all claims, damages, losses, and expenses (including, but not 
limited to attorneys' fees, court costs, expert witness fees, and the costs and 
attorneys' fees for appellate proceedings) arising out of, or alleged to have resulted 
from, the negligent acts, errors, omissions, or mistakes of the contractor, a 
subcontractor, anyone directly or indirectly employed by them, or anyone for 
whose acts they may be liable relating to the performance of this contract. 
 
11.1.2 Contractor's duty to defend, indemnify, and hold harmless the County, its agents, 
representatives, officers, directors, officials, and employees shall arise in 
connection with any claim, damage, loss, or expense that is attributable to bodily 
injury, sickness, disease, death, or injury to, impairment of, or destruction of 
tangible property, including loss of use resulting therefrom, caused by negligent 
acts, errors, omissions, or mistakes in the performance of this contract, but only to 
the extent caused by the negligent acts or omissions of the contractor, a 
subcontractor, anyone directly or indirectly employed by them, or anyone for 
whose acts they may be liable, regardless of whether or not such claim, damage, 
loss, or expense is caused in part by a party indemnified hereunder. 
 
11.1.3 The amount and type of insurance coverage requirements set forth herein will in 
no way be construed as limiting the scope of the indemnity in this section. 
 
11.1.4 The scope of this indemnification does not extend to the sole negligence of County. 
 
11.2 
INSURANCE 
 
11.2.1 Contractor, at Contractor’s own expense, shall purchase and maintain, at a 
minimum, the herein stipulated insurance from a company or companies duly 
licensed by the State of Arizona and possessing an AM Best, Inc. category rating 
of B++. In lieu of State of Arizona licensing, the stipulated insurance may be 
purchased from a company or companies, which are authorized to do business in 
the State of Arizona, provided that said insurance companies meet the approval of 
County. The form of any insurance policies and forms must be acceptable to 
County. 
 
11.2.2 All insurance required herein shall be maintained in full force and effect until all 
work or service required to be performed under the terms of the contract is 
satisfactorily completed and formally accepted. Failure to do so may, at the sole 
discretion of County, constitute a material breach of this contract.

SERIAL 230114-RFP 
 
 
11.2.3 In the event that the insurance required is written on a claims-made basis, 
Contractor warrants that any retroactive date under the policy shall precede the 
effective date of this contract and either continuous coverage will be maintained, 
or an extended discovery period will be exercised for a period of two years 
beginning at the time work under this contract is completed. 
 
11.2.4 Contractor’s insurance shall be primary insurance as respects County, and any 
insurance or self-insurance maintained by County shall not contribute to it. 
 
11.2.5 Any failure to comply with the claim reporting provisions of the insurance policies 
or any breach of an insurance policy warranty shall not affect the County’s right to 
coverage afforded under the insurance policies. 
 
11.2.6 The insurance policies may provide coverage that contains deductibles or self-
insured retentions. Such deductible and/or self-insured retentions shall not be 
applicable with respect to the coverage provided to County under such policies. 
Contractor shall be solely responsible for the deductible and/or self-insured 
retention and County, at its option, may require Contractor to secure payment of 
such deductibles or self-insured retentions by a surety bond or an irrevocable and 
unconditional letter of credit. 
 
11.2.7 The insurance policies required by this contract, except Workers’ Compensation 
and Errors and Omissions, shall name County, its agents, representatives, officers, 
directors, officials, and employees as additional insureds. 
 
11.2.8 The policies required hereunder, except Workers’ Compensation and Errors and 
Omissions, shall contain a waiver of transfer of rights of recovery (subrogation) 
against County, its agents, representatives, officers, directors, officials, and 
employees for any claims arising out of Contractor’s work or service. 
 
11.2.9 If available, the insurance policies required by this contract may be combined with 
Commercial Umbrella Insurance policies to meet the minimum limit requirements. 
If a Commercial Umbrella insurance policy is utilized to meet insurance 
requirements, the Certificate of Insurance shall indicate which lines the 
Commercial Umbrella Insurance covers. 
 
11.2.9.1 Commercial General Liability 
 
Commercial General Liability (CGL) insurance and, if necessary, 
Commercial Umbrella insurance with a limit of not less than $2,000,000 
for each occurrence, $4,000,000 Products/Completed Operations 
Aggregate, and $4,000,000 General Aggregate Limit. The policy shall 
include coverage for premises liability, bodily injury, broad form property 
damage, personal injury, products and completed operations and 
blanket contractual coverage, and shall not contain any provisions which 
would serve to limit third party action over claims. There shall be no 
endorsement or modifications of the CGL limiting the scope of coverage 
for liability arising from explosion, collapse, or underground property 
damage. 
 
11.2.9.2 Automobile Liability 
 
Commercial/Business Automobile Liability insurance with a combined 
single limit for bodily injury and property damage of not less than 
$2,000,000 each occurrence with respect to any of the Contractor’s 
owned, hired, and non-owned vehicles assigned to or used in 
performance of the Contractor’s work or services or use or maintenance 
of the premises under this contract.

SERIAL 230114-RFP 
 
 
11.2.9.3 Workers’ Compensation 
 
11.2.9.3.1 Workers’ compensation insurance to cover obligations 
imposed by Federal and State statutes having jurisdiction of 
Contractor’s employees engaged in the performance of the 
work or services under this contract; and Employer’s 
Liability insurance of not less than $1,000,000 for each 
accident, $1,000,000 disease for each employee, and 
$1,000,000 disease policy limit.  
 
11.2.9.3.2 Contractor, its subcontractors, and sub-subcontractors 
waive all rights against this contract and its agents, officers, 
directors, and employees for recovery of damages to the 
extent these damages are covered by the workers’ 
compensation and Employer’s Liability or Commercial 
Umbrella Liability insurance obtained by Contractor, its 
subcontractors, and its sub-subcontractors pursuant to this 
contract. 
 
11.2.9.4 Sexual Molestation and Physical Abuse 
 
The policy shall be endorsed to include coverage for sexual molestation 
and physical abuse at limits not less than $2,000,000.00 per occurrence 
and $4,000,000.00 aggregate. These limits may be included within a 
General Liability policy, Professional Liability policy or provided by 
separate endorsement with its own limits as required. Contractor must 
provide the following statement on their Certificate(s) of Insurance: 
“Sexual molestation and physical abuse coverage is included.” 
Policies/certificates stating that “Sexual molestation and physical abuse 
coverage is not excluded” do not meet this requirement. 
 
11.2.10 
Certificates of Insurance 
 
11.2.10.1 Prior to contract award, Contractor shall furnish the County with valid 
and complete Certificates of Insurance, or formal endorsements as 
required by the contract in the form provided by the County, issued by 
Contractor’s insurer(s), as evidence that policies providing the required 
coverage, conditions and limits required by this contract are in full force 
and effect. Such certificates shall identify this contract number and title. 
 
11.2.10.2 In the event any insurance policy(ies) required by this contract is (are) 
written on a claims-made basis, coverage shall extend for two years past 
completion and acceptance of Contractor’s work or services and as 
evidenced by annual certificates of insurance. 
 
11.2.10.3 If a policy does expire during the life of the Contract, a renewal certificate 
must be sent to County 15 calendar days prior to the expiration date. 
 
11.2.10.4 Certificates of Insurance shall identify Maricopa County as the certificate 
holder as follows: 
 
Maricopa County 
c/o Risk Management 
301 W Jefferson St, Suite 910 
Phoenix, AZ 85003 
 
11.2.11 Cancellation and Expiration Notice

SERIAL 230114-RFP 
 
Applicable to all insurance policies required within the insurance requirements of 
this contract, Contractor’s insurance shall not be permitted to expire, be 
suspended, be canceled, or be materially changed for any reason without 30 days 
prior written notice to Maricopa County. Contractor must provide to Maricopa 
County, within two business days of receipt, if they receive notice of a policy that 
has been or will be suspended, canceled, materially changed for any reason, has 
expired, or will be expiring. Such notice shall be sent directly to Maricopa County 
Office of Procurement Services and shall be mailed, or hand delivered to 301 W. 
Jefferson St. Suite 700, Phoenix, AZ 85003, or emailed to the procurement officer 
noted in the contract. 
 
11.3 
FORCE MAJEURE 
 
11.3.1 Neither party shall be liable for failure of performance, nor incur any liability to the 
other party on account of any loss or damage resulting from any delay or failure to 
perform all or any part of this contract, if such delay or failure is caused by events, 
occurrences, or causes beyond the reasonable control and without negligence of 
the parties. Such events, occurrences, or causes include, but are not limited to, 
acts of God/nature (including fire, flood, earthquake, storm, hurricane, or other 
natural disaster), war, invasion, act of foreign enemies, hostilities (whether war is 
declared or not), civil war, riots, rebellion, revolution, insurrection, military or 
usurped power or confiscation, terrorist activities, nationalization, government 
sanction, lockout, blockage, embargo, labor dispute, strike, and interruption or 
failure of electricity or telecommunication service, and pandemic. 
 
11.3.1 Each party, as applicable, shall give the other party notice of its inability to perform 
and particulars in reasonable detail of the cause of the inability. Each party must 
use best efforts to remedy the situation and remove, as soon as practicable, the 
cause of its inability to perform or comply. 
 
11.3.2 The party asserting Force Majeure as a cause for non-performance shall have the 
burden of proving that reasonable steps were taken to minimize delay or damages 
caused by foreseeable events, that all non-excused obligations were substantially 
fulfilled, and that the other party was timely notified of the likelihood or actual 
occurrence which would justify such an assertion, so that other prudent 
precautions could be contemplated. 
 
11.4 
ORDERING AUTHORITY 
 
Any request for purchase shall be accompanied by a valid purchase order issued by a 
County department or directed by a Certified Agency Procurement Aid (CAPA) with a 
purchase card for payment. 
 
11.5 
NO MINIMUM OR MAXIMUM PURCHASE OBLIGATION 
 
This contract does not guarantee any minimum or maximum purchases will be made. 
Orders will only be placed under this contract when the County identifies a need and proper 
authorization and documentation have been approved. 
 
11.6 
PURCHASE ORDERS 
 
11.6.1 County reserves the right to cancel purchase orders within a reasonable period of 
time after issuance. Should a purchase order be canceled, the County agrees to 
reimburse the Contractor for actual and documentable costs incurred by the 
Contractor in response to the purchase order. The County will not reimburse the 
Contractor for any costs incurred after receipt of County notice of cancellation, or 
for lost profits, or for shipment of product prior to issuance of purchase order.

SERIAL 230114-RFP 
 
11.6.2 Contractor agrees to accept verbal notification of cancellation of purchase orders 
from the County procurement officer with written notification to follow. Contractor 
specifically acknowledges to be bound by this cancellation policy. 
 
11.7 
BACKGROUND CHECK 
 
Respondents may be required to pass multiple background checks (e.g. Sheriff’s Office, 
County Attorney's Office, Courts, as well as Maricopa County general government) to 
determine if the respondent is acceptable to do business with the County. This applies to, 
but is not limited to, the company, subcontractors, and employees, and the failure to pass 
these checks shall deem the respondent non-responsible. 
 
11.8 
SUSPENSION OF WORK 
 
The procurement officer may order the Contractor, in writing, to suspend, delay, or interrupt 
all or any part of the work of this contract for the period of time that the procurement officer 
determines appropriate for the convenience of the County. No adjustment shall be made 
under this clause for any suspension, delay, or interruption to the extent that performance 
would have been so suspended, delayed, or interrupted by any other cause, including the 
fault or negligence of the Contractor. No request for adjustment under this clause shall be 
granted unless the claim, in an amount stated, is asserted in writing as soon as practicable 
after the termination of the suspension, delay, or interruption, but not later than the date of 
final payment under the contract. 
 
11.9 
STOP WORK ORDER 
 
11.9.1 
The procurement officer may, at any time, by written order to the Contractor, 
require the Contractor to stop all, or any part, of the work called for by this 
contract for a period of 90 calendar days after the order is delivered to the 
Contractor, and for any further period to which the parties may agree. The order 
shall be specifically identified as a stop work order issued under this clause. 
Upon receipt of the order, the Contractor shall immediately comply with its terms 
and take all reasonable steps to minimize the incurrence of costs allocable to 
the work covered by the order during the period of work stoppage. Within a 
period of 90 calendar days after a stop work order is delivered to the Contractor, 
or within any extension of that period to which the parties shall have agreed, the 
procurement officer shall either: 
 
11.9.1.1 cancel the stop work order; or  
 
11.9.1.2 terminate the work covered by the order as provided in the 
Termination for Default or the Termination for Convenience clause of 
this contract. 
 
11.9.1.3 The procurement officer may make an equitable adjustment in the 
delivery schedule and/or contract price, and the contract shall be 
modified, in writing, accordingly, if the Contractor demonstrates that 
the stop work order resulted in an increase in costs to the Contractor 
 
11.10 
TERMINATION FOR CONVENIENCE 
 
Maricopa County may terminate the resultant contract for convenience by providing 60 
calendar days advance notice to the Contractor. 
 
11.11 
TERMINATION FOR DEFAULT 
 
11.11.1 
The County may, by written Notice of Default to the Contractor, terminate this 
contract in whole or in part if the Contractor fails to:

SERIAL 230114-RFP 
 
11.11.1.1 deliver the supplies or to perform the services within the time specified 
in this contract or any extension;  
 
11.11.1.2 make progress, so as to endanger performance of this contract; or 
 
11.11.1.3 perform any of the other provisions of this contract. 
 
11.11.1.4 The County’s right to terminate this contract under these subparagraphs 
may be exercised if the Contractor does not cure such failure within 10 
business days (or more if authorized in writing by the County) after 
receipt of a Notice to Cure from the procurement officer specifying the 
failure. 
 
11.12 
PERFORMANCE 
 
It shall be the Contractor’s responsibility to meet the proposed performance requirements. 
Maricopa County reserves the right to obtain services on the open market in the event the 
Contractor fails to perform, and any price differential will be charged against the Contractor. 
 
11.13 
ACCEPTANCE 
 
Upon completion of services, service delivery shall be deemed accepted and the warranty 
period shall begin when a) material(s)/equipment is installed (as necessary) and fully 
operational; and/or b) the department has deemed all service/work completed, including 
but not limited to, any inspection, repair, installation, design, development, deployment, 
operation, and initial training, (as applicable). Additionally, all documentation shall be 
completed prior to final acceptance. 
 
11.14 
CONTRACTOR EMPLOYEE MANAGEMENT 
 
11.14.1 
Contractor shall endeavor to maintain the personnel proposed in their proposal 
throughout the performance of this contract. 
 
11.14.2 
If Contractor personnel’s employment status changes, Contractor shall provide 
County a list of proposed replacements with equivalent or greater experience. 
 
11.14.3 
Under no circumstances shall the implementation schedule to be impacted by a 
personnel change on the part of the Contractor. 
 
11.14.4 
Contractor shall not reassign any key personnel identified in their proposal 
without the express consent of the County. 
 
11.14.5 
County reserves the right to immediately remove from its premises any 
Contractor personnel it determines to be a risk to County operations. 
 
11.14.6 
County reserves the right to request the replacement of any Contractor 
personnel at any time, for any reason. 
 
11.15 
WARRANTY OF SERVICES 
 
11.15.1 
The Contractor warrants that all services provided hereunder will conform to the 
requirements of the contract, including all descriptions, specifications, and 
attachments made a part of this contract. County’s acceptance of services or 
goods provided by the Contractor shall not relieve the Contractor from its 
obligations under this warranty. 
 
11.15.2 
In addition to its other remedies, County may, at the Contractor's expense, 
require prompt correction of any services failing to meet the Contractor's 
warranty herein. Services corrected by the Contractor shall be subject to all the

SERIAL 230114-RFP 
 
provisions of this contract in the manner and to the same extent as services 
originally furnished hereunder. 
 
11.16 
INSPECTION OF SERVICES 
 
11.16.1 
The Contractor shall provide and maintain an inspection system acceptable to 
County covering the services under this contract. Complete records of all 
inspection work performed by the Contractor shall be maintained and made 
available to County during contract performance and for as long afterwards as 
the contract requires. 
 
11.16.2 
County has the right to inspect and test all services called for by the contract, to 
the extent practicable at all times and places during the term of the contract. 
County shall perform inspections and tests in a manner that will not unduly delay 
the work. 
 
11.16.3 
If any of the services do not conform to contract requirements, County may 
require the Contractor to perform the services again in conformity with contract 
requirements, at no cost to the County. When the defects in services cannot be 
corrected by re-performance, County may: 
 
11.16.3.1 require the Contractor to take necessary action to ensure that future 
performance conforms to contract requirements; and 
 
11.16.3.2 reduce the contract price to reflect the reduced value of the services 
performed. 
 
11.16.4 
If the Contractor fails to promptly perform the services again or to take the 
necessary action to ensure future performance in conformity with contract 
requirements, County may: 
 
11.16.4.1 by contract or otherwise, perform the services and charge to the 
Contractor, through direct billing or through payment reduction, any cost 
incurred by County that is directly related to the performance of such 
service; or 
 
11.16.4.2 terminate the contract for default. 
 
11.17 
USAGE REPORT 
 
The Contractor shall furnish the County a usage report, upon request, delineating the 
acquisition activity governed by the contract. The format of the report shall be approved by 
the County and shall disclose the quantity and dollar value of each contract item by 
individual unit of measure. 
 
11.18 
STATUTORY RIGHT OF CANCELLATION FOR CONFLICT OF INTEREST 
 
Notice is given that, pursuant to A.R.S. § 38-511, the County may cancel any contract 
without penalty or further obligation within three years after execution of the contract, if any 
person significantly involved in initiating, negotiating, securing, drafting, or creating the 
contract on behalf of the County is at any time, while the contract or any extension of the 
contract is in effect, an employee or agent of any other party to the contract in any capacity 
or consultant to any other party of the contract with respect to the subject matter of the 
contract. Additionally, pursuant to A.R.S. § 38-511, the County may recoup any fee or 
commission paid or due to any person significantly involved in initiating, negotiating, 
securing, drafting, or creating the contract on behalf of the County from any other party to 
the contract arising as the result of the contract. 
 
11.19 
OFFSET FOR DAMAGES

SERIAL 230114-RFP 
 
 
In addition to all other remedies at Law or Equity, the County may offset from any money 
due to the Contractor any amounts Contractor owes to the County for damages resulting 
from breach or deficiencies in performance of the contract. 
 
11.20 
SUBCONTRACTING 
 
11.20.1 
The Contractor may not assign to another Contractor or subcontract to another 
party for performance of the terms and conditions hereof without the written 
consent of the County. All correspondence authorizing subcontracting must 
reference the bid serial number and identify the job or project. 
 
11.20.2 
The subcontractor’s rate for the job shall not exceed that of the prime 
Contractor’s rate, as bid in the pricing section, unless the prime Contractor is 
willing to absorb any higher rates. The subcontractor’s invoice shall be invoiced 
directly to the prime Contractor, who in turn shall pass-through the costs to the 
County, without mark-up. A copy of the subcontractor’s invoice must accompany 
the prime Contractor’s invoice. 
 
11.21 
AMENDMENTS 
 
All amendments to this contract shall be in writing and approved/signed by both parties. 
Maricopa County Office of Procurement Services shall be responsible for approving all 
amendments for Maricopa County. 
 
11.22 
ADDITIONS/DELETIONS OF REQUIREMENTS 
 
The County reserves the right to add and/or delete materials and services to a contract. If 
a service requirement is deleted, payment to the Contractor will be reduced proportionately 
to the amount of service reduced in accordance with the bid price. If additional materials 
or services are required from a contract, prices for such additions will be negotiated 
between the Contractor and the County. 
 
11.23 
RIGHTS IN DATA 
 
11.23.1 
The County shall have the use of data and reports resulting from a contract 
without additional cost or other restriction except as may be established by law 
or applicable regulation. Each party shall supply to the other party, upon request, 
any available information that is relevant to a contract and to the performance 
thereunder. 
 
11.23.2 
Data, records, reports, and all other information generated for the County by a 
third party as the result of a contract are the property of the County and shall be 
provided in a format designated by the County or shall be and remain accessible 
to the County into perpetuity. 
 
11.24 
ACCESS TO AND RETENTION OF RECORDS FOR THE PURPOSE OF AUDIT AND/OR 
OTHER REVIEW 
 
11.24.1 
In accordance with Section MC1-372 of the Maricopa County Procurement 
Code, the Contractor agrees to retain (physical or digital copies of) all books, 
records, accounts, statements, reports, files, and other records and back-up 
documentation relevant to this contract for six years after final payment or until 
after the resolution of any audit questions, which could be more than six years, 
whichever is longest. The County, Federal or State auditors and any other 
persons duly authorized by the department shall have full access to and the right 
to examine, copy, and make use of, any and all said materials.

SERIAL 230114-RFP 
 
11.24.2 
If the Contractor’s books, records, accounts, statements, reports, files, and other 
records and back-up documentation relevant to this contract are not sufficient to 
support and document that requested services were provided, the Contractor 
shall reimburse Maricopa County for the services not so adequately supported 
and documented. 
 
11.25 
AUDIT DISALLOWANCES 
 
If at any time it is determined by the County that a cost for which payment has been made 
is a disallowed cost, the County shall notify the Contractor in writing of the disallowance. 
The course of action to address the disallowance shall be at sole discretion of the County, 
and may include either an adjustment to future invoices, request for credit, request for a 
check, or a deduction from current invoices submitted by the Contractor equal to the 
amount of the disallowance, or to require reimbursement forthwith of the disallowed amount 
by the Contractor by issuing a check payable to Maricopa County. 
 
11.26 
STRICT COMPLIANCE 
 
Acceptance by County of a performance that is not in strict compliance with the terms of 
the contract shall not be deemed to be a waiver of strict compliance with respect to all other 
terms of the contract. 
11.27 
VALIDITY 
 
The invalidity, in whole or in part, of any provision of this contract shall not void or affect 
the validity of any other provision of the contract. 
 
11.28 
SEVERABILITY 
 
The removal, in whole or in part, of any provision of this contract shall not void or affect the 
validity of any other provision of this contract. 
 
11.29 
RELATIONSHIPS 
 
11.29.1 
In the performance of the services described herein, the Contractor shall act 
solely as an independent Contractor, and nothing herein or implied herein shall 
at any time be construed as to create the relationship of employer and employee, 
co-employee, partnership, principal and agent, or joint venture between the 
County and the Contractor. 
 
11.29.2 
The County reserves the right of final approval on proposed staff. Also, upon 
request by the County, the Contractor will be required to remove any employees 
working on County projects and substitute personnel based on the discretion of 
the County within two business days, unless previously approved by the County. 
 
11.30 
NON-DISCRIMINATION 
 
Contractor agrees to comply with all provisions and requirements of Arizona Executive 
Order 2009-09, including flow down of all provisions and requirements to any 
subcontractors. Executive Order 2009-09 supersedes Executive Order 99-4 and amends 
Executive Order 75-5 and is hereby incorporated into this contract as if set forth in full 
herein. During the performance of this contract, Contractor shall not discriminate against 
any employee, client, or any other individual in any way because of that person’s age, race, 
creed, color, religion, sex, disability, or national origin. (Arizona Executive Order 2009-09 
can be viewed at https://apps.azsos.gov/public_services/register/2009/46/governor.pdf) 
 
11.31 
WRITTEN CERTIFICATION PURSUANT to A.R.S. § 35-393.01 
 
If vendor engages in for-profit activity and has 10 or more employees, and if this agreement 
has a value of $100,000 or more, vendor certifies it is not currently engaged in, and agrees

SERIAL 230114-RFP 
 
for the duration of this agreement to not engage in, a boycott of goods or services from 
Israel. This certification does not apply to a boycott prohibited by 50 U.S.C. § 4842 or a 
regulation issued pursuant to 50 U.S.C. § 4842. 
 
11.32 
CERTIFICATION REGARDING DEBARMENT AND SUSPENSION 
 
11.32.1 
The undersigned (authorized official signing on behalf of the Contractor) certifies 
to the best of his or her knowledge and belief that the Contractor, its current 
officers, and directors: 
 
11.32.1.1 are not presently debarred, suspended, proposed for debarment, 
declared ineligible, or voluntarily excluded from being awarded any 
contract or grant by any United States department or agency or any 
state, or local jurisdiction; 
 
11.32.1.2 have not within a three-year period preceding this contract: 
 
11.32.1.2.1 been convicted of fraud or any criminal offense in 
connection with obtaining, attempting to obtain, or as the 
result of performing a government entity (Federal, State or 
local) transaction or contract; or 
 
11.32.1.2.2 been convicted of violation of any Federal or State antitrust 
statutes or conviction for embezzlement, theft, forgery, 
bribery, falsification or destruction of records, making false 
statements, or receiving stolen property regarding a 
government entity transaction or contract; 
 
11.32.1.3 are not presently indicted or criminally charged by a government entity 
(Federal, State or local) with commission of any criminal offenses in 
connection with obtaining, attempting to obtain, or as the result of 
performing a government entity public (Federal, State or local) 
transaction or contract; 
 
11.32.1.4 are not presently facing any civil charges from any governmental entity 
regarding obtaining, attempting to obtain, or from performing any 
governmental entity contract or other transaction; and  
 
11.32.1.5 have not within a three-year period preceding this contract had any 
public transaction (Federal, State or local) terminated for cause or 
default. 
 
11.32.2 
If any of the above circumstances described in the paragraph are applicable to 
the entity submitting a bid for this requirement, include with your bid an 
explanation of the matter including any final resolution. 
 
11.32.3 
The Contractor shall include, without modification, this clause in all lower tier 
covered 
transactions 
(i.e. 
transactions 
with 
subcontractors 
or 
sub-
subcontractors) and in all solicitations for lower tier covered transactions related 
to this contract. If this clause is applicable to a subcontractor or sub-
subcontractor, the Contractor shall include the information required by this 
clause with their bid. 
 
11.33 
VERIFICATION REGARDING COMPLIANCE WITH A.R.S. § 41-4401 AND FEDERAL 
IMMIGRATION LAWS AND REGULATIONS 
 
11.33.1 
By entering into the contract, the Contractor warrants compliance with the 
Immigration and Nationality Act (INA using E-Verify) and all other Federal 
immigration laws and regulations related to the immigration status of its employees

SERIAL 230114-RFP 
 
and A.R.S. § 23-214(A). The Contractor shall obtain statements from its 
subcontractors certifying compliance and shall furnish the statements to the 
procurement officer upon request. These warranties shall remain in effect through 
the term of the contract. The Contractor and its subcontractors shall also maintain 
Employment Eligibility Verification forms (I-9) as required by the Immigration 
Reform and Control Act of 1986, as amended from time to time, for all employees 
performing work under the contract and verify employee compliance using the E-
Verify system and shall keep a record of the verification for the duration of the 
employee’s employment or at least three years, whichever is longer. I-9 forms are 
available for download at www.uscis.gov. 
 
11.33.2 
The County retains the legal right to inspect documents of Contractor and 
subcontractor employees performing work under this contract to verify compliance 
with paragraph 11.33.1 of this section. Contractor and subcontractor shall be given 
reasonable notice of the County’s intent to inspect and shall make the documents 
available at the time and date specified. Should the County suspect or find that 
the Contractor or any of its subcontractors are not in compliance, the County will 
consider this a material breach of the contract and may pursue any and all 
remedies allowed by law, including, but not limited to: suspension of work, 
termination of the contract for default, and suspension and/or debarment of the 
Contractor. All costs necessary to verify compliance are the responsibility of the 
Contractor. 
 
11.34 
CONTRACTOR EMPLOYEE WHISTLEBLOWER RIGHTS AND REQUIREMENT TO 
INFORM EMPLOYEES OF WHISTLEBLOWER RIGHTS 
 
11.34.1 
The parties agree that this contract and employees working on this contract will 
be subject to the Contractor employee whistleblower protections established by 
Title 41 U.S.C. § 4712 and Section 3.908 of the Federal Acquisition Regulation. 
 
11.34.2 
Contractor shall inform its employees in writing, in the predominant language of 
the workforce, of employee whistleblower rights and protections under 41 U.S.C. 
§ 4712, as described in Section 3.908 of the Federal Acquisition Regulation. 
Documentation of such employee notification must be kept on file by Contractor 
and copies provided to County upon request. 
 
11.34.3 
Contractor shall insert the substance of this clause, including this paragraph, in 
all subcontracts over the simplified acquisition threshold ($250,000 as of fiscal 
year 2018). 
 
11.35 
CONTRACTOR LICENSE REQUIREMENT 
 
The Contractor shall procure all permits, insurance, and licenses, and pay the charges and 
fees necessary and incidental to the lawful conduct of his/her business, and as necessary 
complete any requirements, by any and all governmental or non-governmental entities as 
mandated to maintain compliance with and remain in good standing. The Contractor shall 
keep fully informed of existing and future trade or industry requirements, and Federal, 
State, and local laws, ordinances, and regulations which in any manner affect the fulfillment 
of a contract and shall comply with the same. Contractor shall immediately notify both the 
Office of Procurement Services and the department of any and all changes concerning 
permits, insurance, or licenses. 
 
11.36 
RELIGIOUS ACTIVITIES 
 
The contractor agrees that costs, planned or claimed, including costs incurred, shall not 
include any expense for any religious activity. 
 
11.37 
POLITICAL ACTIVITY PROHIBITED

SERIAL 230114-RFP 
 
None of the funds, materials, property, or services contributed by the County or the 
contractor under the agreement shall be used in the performance of this agreement for any 
partisan political activity, or to further the election or defeat of any candidate for public 
office. 
 
11.38 
EQUAL EMPLOYMENT OPPORTUNITY 
 
11.38.1 
The contractor shall not discriminate against any employee or applicant for 
employment because of race, age, disability, color, religion, sex, or national 
origin. The contractor shall take affirmative action to ensure applicants are 
employed and that employees are treated during employment without regard to 
their race, age, disability, color, religion, sex, or national origin. Such action shall 
include but is not limited to the following: employment, upgrading, demotion or 
transfer, recruitment, or recruitment advertising, lay-off or termination, rates of 
pay or other forms of compensation, and selection for training, including 
apprenticeship. 
 
11.38.2 
Contractor shall comply with the following provisions: 
 
11.38.2.1 Title VI and VII of the Civil Rights Act of 1964, as amended (42 U.S.C. 
§§ 2000a, et seq.); 
 
11.38.2.2 The Rehabilitation Act of 1973, as amended (29 U.S.C. §§ 701, et seq.); 
 
11.38.2.3 The Age Discrimination in Employment Act of 1967, as amended 
(29 
U.S.C. §§ 621, et seq.); 
 
11.38.2.4 The Americans With Disabilities Act of 1990 (42 U.S.C. §§ 12101, et 
seq.); and Arizona Executive Order 2009-09, as amended, et seq. 
which mandates that all persons shall have equal access to 
employment opportunities. 
 
11.38.2.5 Contractor understands that the United States has the right to seek 
judicial enforcement of this assurance. 
 
11.39 
CERTIFICATION REGARDING LOBBYING 
 
11.39.1 
Contractor certifies, to the best of their knowledge and belief, that: 
 
11.39.1.1 No federal appropriated funds have been paid or will be paid, by or on 
behalf of the Contractor, to any person for influencing or attempting to 
influence an officer or employee of any agency. This applies to a 
Member of Congress, an officer or employee of Congress, or an 
employee of a Member of Congress in connection with the awarding of 
any federal contract, the making of any federal grant. Including the 
making of any federal, loan the entering into of any cooperative 
agreement, and the extension, continuation, renewal, amendment, or 
modification of any federal contract, grant, loan, or cooperative 
agreement. 
 
11.39.2 
If any funds other than federal appropriated funds, have been paid or will be paid 
to any person for influencing or attempting to influence an officer or employee of 
any agency, member of Congress, an officer or employee of Congress, or an 
employee of a member of Congress in connection with this federal contract, grant, 
loan, or cooperative agreement, the undersigned shall complete and submit 
Standard Form-LLL, “Disclosure Form to Report Lobbying,” in accordance with 
its instructions.

SERIAL 230114-RFP 
 
11.39.3 
Contractor shall include Lobbying Certification language in the award documents 
for all subcontractors (including sub-grants, and contract under grants, loans, 
and cooperative agreements) and that all sub-recipients shall certify and 
disclose accordingly. 
 
11.39.3.1 The Lobbying Certification is a material representation of fact upon 
which reliance was placed when this transaction is made or entered 
into. Submission of this certification is prerequisite for making or 
entering into this transaction imposed by section 1352, Title 31, U.S. 
Code. Any successful proposer(s) who fail to file the required 
certification shall be subject to a civil penalty of not less than 
$10,000.00 and not more than $100,000.00 for each such failure. 
 
11.40 
CLEAN AIR ACT & CLEAN WATER ACT 
 
Contractor must comply with all applicable standards, orders, or requirements issued under 
section 306 of the Clean Air Act (42 U.S.C. 1857(h), section 508 of the Clean Water Act 
(33 U.S.C. 1368) Executive Order 11738, and Environmental Protection Agency 
regulations (40 CFR part 15). 
 
11.41 
ENERGY POLICY AND CONSERVATION ACT 
 
Contractor must adhere to the standards and policies relating to energy efficiency, which 
are contained in the State energy conservation plan issued in compliance with the Energy 
Policy and Conservation Act (Pub. L. 94-163, 89 Stat.871). 
 
11.42 
ENTITY IDENTIFIER (UEI) AND SYSTEM FOR AWARD MANAGEMENT REGISTRATION 
 
All contractors that receive federal funding must have a UEI number through 
https://sam.gov/content/entity-registration. Contractor must also remain current with the 
System for Award Management www.sam.gov throughout the term of the contract. 
 
11.43 
INFLUENCE 
 
11.43.1 
As prescribed in MC1-1203 of the Maricopa County Procurement Code, any 
effort to influence an employee or agent to breach the Maricopa County Ethical 
Code of Conduct or any ethical conduct, may be grounds for disbarment or 
suspension under MC1-902. 
 
11.43.2 
An attempt to influence includes, but is not limited to: 
 
11.43.2.1 A person offering or providing a gratuity, gift, tip, present, donation, 
money, entertainment or educational passes or tickets, or any type of 
valuable contribution or subsidy that is offered or given with the intent 
to influence a decision, obtain a contract, garner favorable treatment, 
or gain favorable consideration of any kind. 
 
11.43.3 
If a person attempts to influence any employee or agent of Maricopa County, the 
chief procurement officer, or his designee, reserves the right to seek any remedy 
provided by the Maricopa County Procurement Code, any remedy in equity or in 
the law, or any remedy provided by this contract.  
 
11.44 
CONFIDENTIAL INFORMATION 
 
11.44.1 
Any information obtained in the course of performing this contract may include 
information that is proprietary or confidential to the County. This provision 
establishes the Contractor’s obligation regarding such information.

SERIAL 230114-RFP 
 
11.44.2 
The Contractor shall establish and maintain procedures and controls that are 
adequate to assure that no information contained in its records and/or obtained 
from the County or from others in carrying out its functions (services) under the 
contract shall be used by or disclosed by it, its agents, officers, or employees, 
except as required to efficiently perform duties under the contract. The 
Contractor’s procedures and controls, at a minimum, must be the same 
procedures and controls it uses to protect its own proprietary or confidential 
information. If, at any time during the duration of the contract, the County 
determines that the procedures and controls in place are not adequate, the 
Contractor shall institute any new and/or additional measures requested by the 
County within 15 business days of the written request to do so. 
 
11.44.3 
Any requests to the Contractor for County proprietary or confidential information 
shall be referred to the County for review and approval, prior to any 
dissemination. 
 
11.45 
PUBLIC RECORDS 
Under Arizona law, all offers submitted and opened are public records and must be 
retained by the County at the Maricopa County Office of Procurement Services. Offers shall 
be open to public inspection and copying after contract award and execution, except for 
such offers or sections thereof determined to contain proprietary or confidential information 
by the Office of Procurement Services. If an offeror believes that information in its offer or 
any resulting contract should not be released in response to a public record request, under 
Arizona law, the offeror shall indicate the specific information deemed confidential or 
proprietary and submit a statement with its offer detailing the reasons that the information 
should not be disclosed. Such reasons shall include the specific harm or prejudice which 
may arise from disclosure. The records manager of the Office of Procurement Services 
shall determine whether the identified information is confidential pursuant to the Maricopa 
County Procurement Code. 
 
11.46 
INTEGRATION 
 
This contract represents the entire and integrated agreement between the parties and 
supersedes 
all 
prior 
negotiations, 
proposals, 
communications, 
understandings, 
representations, or agreements, whether oral or written, expressed, or implied. 
 
11.47 
UNIFORM ADMINISTRATIVE REQUIREMENTS 
 
By entering into this contract, the Contractor agrees to comply with all applicable provisions 
of 
Title 
2, 
Subtitle 
A, 
Chapter 
II, 
Part 
200—UNIFORM 
ADMINISTRATIVE 
REQUIREMENTS, COST PRINCIPLES, AND AUDIT REQUIREMENTS FOR FEDERAL 
AWARDS contained in Title 2 C.F.R. § 200 et seq. 
 
11.48 
FINGERPRINTING 
 
11.48.1 
The contractor  shall comply with, and shall ensure that all contractor’s 
employees, independent contractor, subcontractors, volunteers, and other 
agents comply with, all applicable (current and future) legal requirements relating 
to fingerprinting, fingerprinting clearance cards, certification regarding pending 
or past criminal matters, and criminal records checks that relate to contract 
performance. 
 
11.48.2 
Applicable legal requirements relating to fingerprinting, certification, and criminal 
background checks may include, but are not limited, to the following: A.R.S. § 36-
594.01, 36-3008, 41-1964, and 46-141. All applicable legal requirements relating 
to fingerprinting, fingerprint clearance cards, certification regarding pending or 
past criminal matters, and criminal records checks are hereby incorporated in 
their entirety as provisions of this contract.

SERIAL 230114-RFP 
 
11.48.3 
The contractor is responsible for knowing which legal requirements relating to 
fingerprinting, fingerprint clearance cards, certifications regarding pending or 
past criminal matters, and criminal records checks relate to contract 
performance. 
  
11.48.4 
The contractor shall make available valid fingerprint information to the County 
upon request. 
 
11.49 
BACKGROUND CHECKS FOR EMPLOYMENT THROUGH CENTRAL REGISTRY 
 
11.49.1 
The contractor shall comply with A.R.S. § 8-804 (as may be amended) and 
A.R.S. § 8-804 shall be hereby incorporated in its entirety as provisions of the 
contract.  
 
11.49.2 
The contractor shall make available valid background check information to the 
County upon request. 
 
11.50 
GOVERNING LAW 
 
This contract shall be governed by the laws of the State of Arizona. Venue for any actions 
or lawsuits involving this contract will be in Maricopa County Superior Court, Phoenix, 
Arizona. 
 
11.51 
FORCED LABOR 
 
11.51.1 
By submitting a bid for this contract and/or entering into a contract as a result of 
this contract, contractor agrees to comply with all applicable portions of Arizona 
Revised Statutes Section 35-394. Contracting; procurement; prohibition; written 
certification; remedy; termination; exception; definitions. 
 
11.51.2 
Contractor certifies that it does not currently, and agrees for the duration of the 
contract, that it will not use:  
 
11.51.2.1 The forced labor of ethnic Uyghurs in the People’s Republic of China. 
 
11.51.2.2 Any goods or services produced by the forced labor of ethnic Uyghurs 
in the People’s Republic of China.  
 
11.51.2.3 Any contractors, subcontractors or suppliers that use the forced labor 
or any good or services produced by the forced labor of ethnic 
Uyghurs in the People’s Republic of China. 
 
11.51.3 If contractor becomes aware during the term of the agreement that contractor is 
not in compliance with this paragraph, the contractor shall notify the County within 
five business days after becoming aware of the noncompliance. If the contractor 
fails to provide a written certification to the County that the contractor has remedied 
the noncompliance within 180 days after notifying the County of its noncompliance, 
then the agreement terminates, except that if the agreement termination date 
occurs before the end the 180 day period, the agreement terminates on the 
agreement termination date. 
 
11.52 
PRICES 
 
Contractor warrants that prices extended to County under this contract are no higher than 
those paid by any other customer for these or similar services. 
 
11.53 
ORDER OF PRECEDENCE

SERIAL 230114-RFP 
 
In the event of a conflict in the provisions of this contract and Contractor’s license 
agreement, if applicable, the terms of this contract shall prevail. 
 
11.54 
INCORPORATION OF DOCUMENTS 
 
11.54.1 
The following are to be attached to and made part of this Contract: 
 
11.54.1.1 
Exhibit A – Vendor Information and Pricing 
 
11.54.1.2 
Exhibit B – Scope of Work 
 
11.54.1.3 
Exhibit C – Office of Procurement Services Contractor Travel and 
Per Diem Policy 
 
11.54.1.4 
Negotiated Indirect Cost Rate Agreement (NICRA) 
 
11.55 
NOTICES 
 
All notices given pursuant to the terms of this contract shall be addressed to: 
 
For County: 
 
Maricopa County 
Office of Procurement Services 
301 W. Jefferson St. Suite 700 
Phoenix, Arizona 85003-1647 
 
 
For Contractor: 
 
Community Bridges, Inc. 
1855 W Baseline Rd. 
Mesa, AZ 85202 
 
 
11.56 
INQUIRIES 
 
11.56.1 
Administrative telephone/email inquiries shall be addressed to: 
 
ELIZABETH KUTTNER, PROCUREMENT OFFICER 
TELEPHONE: (602) 506-0099  
elizabeth.kuttner@maricopa.gov 
 
11.56.2 
Inquiries may be submitted by telephone but must be followed up in writing. No 
oral communication is binding on Maricopa County.

SERIAL 230114-RFP 
 
 
IN WITNESS WHEREOF, this contract is executed on the date set forth above. 
 
 
COMMUNITY BRIDGES, INC. 
 
 
 
 
 
 
 
 
 
AUTHORIZED SIGNATURE 
 
 
 
 
 
 
 
 
PRINTED NAME AND TITLE 
 
 
 
 
 
 
 
 
ADDRESS 
 
 
 
 
 
DATE 
 
 
 
MARICOPA COUNTY 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
CHAIRMAN, BOARD OF SUPERVISORS 
 
 
DATE 
 
 
ATTESTED: 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
CLERK OF THE BOARD 
 
 
 
 
DATE 
 
 
APPROVED AS TO FORM: 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
DEPUTY COUNTY ATTORNEY  
 
 
 
DATE 
 
 
 
John Hogeboom President/CEO
1855 W. Baseline Rd., Ste. 101, Mesa, AZ 85202
6/1/2023

SERIAL 230114-RFP 
 
EXHIBIT A: VENDOR INFORMATION AND ITEMIZED SERVICE BUDGET 
 
COMPANY NAME: 
Community Bridges, Inc 
DOING BUSINESS AS (dba): 
MAILING ADDRESS: 
1855 W Baseline Rd Mesa, AZ 85202 
REMIT TO ADDRESS: 
TELEPHONE NUMBER: 
520-404-6017 
FAX NUMBER: 
 
WWW ADDRESS: 
 
REPRESENTATIVE NAME: 
Megan Lee 
REPRESENTATIVE TELEPHONE NUMBER: 
520-404-6017 
REPRESENTATIVE EMAIL ADDRESS 
mlee@cbridges.com 
UNIQUE ENTITY ID (UEI) FROM SAM.GOV 
TM6ECG6UD6K9 
 
  
YES 
NO 
REBATE 
WILL ALLOW OTHER GOVERNMENTAL ENTITIES TO PURCHASE 
FROM THIS CONTRACT:  
 
 
WILL ACCEPT PROCUREMENT CARD FOR PAYMENT: 
 
 
 
 
 NET 0 DAYS

SERIAL 230114-RFP 
 
ITEMIZED SERVICES BUDGET 
 
 
 
 
SERVICES BUDGET FOR CONTRACT PERIOD UP TO ONE YEAR 
CONTRACT SERVICE:   
Homelessness Emergency Service Programs 
Option 3 - Street Outreach  
RESPONDENT:  Community Bridges, Inc. 
  
  
  
  
  
  
TOTAL SERVICE 
COST 
COUNTY COST 
I. 
PERSONNEL 
  
  
  
  
  
  
  
  
Total 
Salary  
% 
Allocated 
TOTAL 
COUNTY 
Number 
of 
FTE 
  
for the 
Service 
COST 
COST 
Positions 
Level 
Position Title 
Contract 
Period 
for 
MCHSD 
  
1 
Lead Navigator  
$42,865.26 
100% 
$38,578.74 
$38,578.74 
  
0.25 
Program Supervisor 
$44,990.40 
25% 
$10,122.84 
$10,122.84 
  
0.20 
Senior Manager 
$53,345.76 
20% 
$9,602.24 
$9,602.24 
  
1.00 
Lead Navigator  
$42,865.26 
100% 
$38,578.74 
$38,578.74 
  
  
  
    
  
  
$0.00 
  
  
  
    
  
  
$0.00 
  
  
  
    
  
  
$0.00 
0 
  
  
  
TOTAL: 
$96,882.56 
$96,883.00 
  
  
  
  
  
  
  
II.      
EMPLOYEE RELATED EXPENSES  
  
  
  
  
  
  
  
  
  
TOTAL 
COUNTY 
  
ITEM 
  
BASIS 
  
COST 
COST 
  
  
Workers Comp, FICA, Medicare 
  
24.54% 
$23,774.98 
$23,774.98 
  
  
SUTA, 401K and Insurances 
  
  
  
  
  
  
  
  
TOTAL: 
$23,774.98 
$23,774.98 
  
  
  
  
  
  
  
  
  
  
  
  
  
  
III.    
PROFESSIONAL AND OUTSIDE SERVICES  
  
  
  
  
  
  
  
  
  
TOTAL 
COUNTY 
  
ITEM 
  
BASIS 
% 
COST 
COST 
  
  
HMIS Licenses 
$200 per 
FTE 
100% 
$490.00 
$490.00 
  
  
Client Support  
  
100% 
$9,600.00 
$9,600.00 
  
  
    
  
  
  
  
  
  
  
  
TOTAL: 
$10,090.00 
$10,090.00 
  
  
  
  
  
  
  
  
  
  
  
  
  
  
IV. 
TRAVEL  
  
  
  
  
  
  
  
  
  
  
TOTAL 
COUNTY 
  
MILEAGE 
REIMBURSEMENT 
  
BASIS 
% 
COST 
COST 
  
  
.655 per mile x 1000 miles per mth 
  
  
$7,860.00 
$7,860.00 
  
  
  
  
TOTAL: 
$7,860.00 
$7,860.00 
  
  
  
  
  
  
  
  
  
  
  
  
  
  
V. 
MATERIALS AND SUPPLIES

SERIAL 230114-RFP 
 
  
  
  
  
  
TOTAL 
COUNTY 
  
ITEM 
  
BASIS 
% 
COST 
COST 
  
  
  
  
  
  
  
  
  
FTE Supplies/Office Supplies 
  
100% 
$1,200.00 
$1,200.00 
  
  
  
  
  
  
  
  
  
  
  
TOTAL: 
$1,200.00 
$1,200.00 
  
  
  
  
  
  
  
  
  
  
  
  
  
  
VI. 
OPERATING SERVICES  
  
  
  
  
  
  
  
  
  
TOTAL 
COUNTY 
  
ITEM 
  
BASIS 
% 
COST 
COST 
  
  
  
  
  
  
  
  
  
Cell Phone 
$56 
mth/per 
FTE 
100% 
$1,344  
$1,344  
  
  
Occupancy/Building Rent 
$500 per 
mth 
100% 
$6,000  
$6,000  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
TOTAL: 
$7,344.00 
$7,344.00 
  
  
  
  
  
  
  
  
  
  
  
  
  
  
VII. 
EQUIPMENT 
  
  
  
  
  
  
  
  
  
  
TOTAL 
COUNTY 
  
ITEM 
  
BASIS 
% 
COST 
COST 
  
  
  
  
  
$0.00 
$0.00 
  
  
  
  
  
  
  
  
  
  
  
  
  
$0.00 
  
  
  
  
TOTAL: 
$0.00 
$0.00 
  
  
  
  
  
  
  
  
  
  
TOTAL 
DIRECT 
COST: 
  
$147,151.54  
$147,151.98  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
VIII. 
INDIRECT 
  
  
  
  
  
  
  
  
  
  
TOTAL 
COUNTY 
  
ITEM 
  
BASIS 
% 
COST 
COST 
  
  
Approved Negotiated ICR 
  
14.9% 
$21,931.92 
$21,931.92 
  
  
  
  
  
  
$0.00 
  
  
  
  
TOTAL 
INDIRECT 
COST: 
$21,931.92 
$21,931.92 
  
  
  
  
  
  
  
  
  
  
  
SUBTOTAL 
ADMIN 
(DIRECT) 
COST: 
$21,931.92 
$21,931.92 
  
  
  
  
  
  
  
  
  
  
  
TOTAL SERVICE COST: 
$169,083.46 
$169,083.90

SERIAL 230114-RFP 
 
EXHIBIT B: SCOPE OF WORK 
 
Types of Services: Emergency Shelter 
 
5.7.1.1 General Information  
5.7.1.1.1 Agency Name: Community Bridges, Inc.  
5.7.1.1.4 Agency physical address:  
1855 West Baseline Rd. Ste 101  
Mesa, AZ 85202  
 
5.7.1.1.5 Agency representative contact information:  
John Hogeboom  
President/CEO  
480-831-7566  
Email: jhogeboom@cbridges.com and GRD@cbridges.com 
 
5.7.1.1.8 Provide a brief description of the organization’s purpose, years in business, activities  and services 
provided.  
 
Community Bridges, Inc., (CBI) is a 501c3 non-profit agency founded in 1982 that provides a full continuum of 
the highest quality substance abuse and mental health treatment, including crisis and sobering centers, 
homeless outreach, mobile crisis response/service navigation, medication-assisted treatment (MAT) and a 
variety of outpatient/integrated Health-Home services. CBI is a fully integrated provider with an embedded 
medical practice (primary care, psychiatry, children’s psychiatry, addiction medicine) that operates a fully 
integrated continuum, which includes crisis observation and stabilization units (voluntary and involuntary), 
Crisis Mobile Teams, Patient Centered Medical Homes (PCMH), Medically Assisted Treatment (MAT), 
Behavioral Health Residential Facilities (BHRF), Crisis Residential Facilities (Transition Points), Inpatient 
Behavioral Health Facilities, Adolescent Behavioral Health Services, SMI Services, Forensic SMI Services, 
Supportive Housing Services, Low Barrier Shelters, Emergency Medicine Connections Program, Jail In Reach 
Services, Prevention and Community Education, and several Grant funded programs that we leverage to 
support our patients address their social determinants of health (SDOH). 
 
5.7.1.1 Proposal 
 
Executive Summary: Community Bridges, Inc., (CBI) in partnership with Correctional Health Services 
(CHS), will provide navigation services within the Maricopa County jail system through the Hand in Hand 
(HiH) program for individuals that were experiencing homelessness prior to incarceration. The overarching 
goal of HiH is to reduce recidivism and prevent a return to homelessness for justice-engaged homeless 
individuals by connecting them to appropriate housing and supportive services. CBI will use two certified 
Peer Support Navigators to establish a relationship with project participants while they are still incarcerated, 
conduct a screening and assessment, begin the process of determining their housing eligibility, and linking 
them to housing and service providers before they are released from jail. 
When adults are booked into Maricopa County’s jail system, the jail booking staff identifies, but does not 
verify, the adult’s homeless status and mental health history. Every individual who remains in custody 
longer than 24 hours receives screening using the evidence-based Screening, Brief Intervention, and 
Referral to Treatment (SBIRT) to identify substance use disorder (SUD) issues. Correctional Health 
Services (CHS) assumes that 85% of the jail population has SUD, as in other jail facilities. 
Since the HiH navigation program inception in 2018 we have served 861 individuals. Of the 861 program 
participants, 46% reported having three or more disabling conditions at the start of program, and 50% 
reported having one or two disabling conditions. At time of exit from the program, 41% successfully exited 
to positive housing destinations, and only 15% of program exits returned back to incarceration. The outcomes

SERIAL 230114-RFP 
 
of the program suggest that navigation services at time of reentry leads to housing stabilization and a 
decrease in return of individuals back to incarceration. 
5.7.1.2 Programs and Services Statement 
5.7.1.2.1.1 Types of Services Proposed for Service Option 3 – Street Outreach 
Statement of Program: Hand in Hand (HiH) participants will be referred from CHS and must have been 
experiencing literal homelessness prior to incarceration and have had multiple jail bookings in the past two 
years. CBI will provide engagement, case management, access to emergency health and mental health 
services, and transportation. CBI will begin engagement with the member while incarcerated with the intent 
that, at the time of release, the member and the CBI Navigator can begin addressing housing stability and 
providing support services in the areas the member requires additional support. 
5.7.1.2.1.2 Service Delivery Model 
 
Referral Sources: The Correctional Health Services team will make referrals to the HiH team for members 
that meet the program eligibility criteria and that could use mental health, medical and substance use 
treatment. The referrals are called “tank orders,” and after CBI receives a tank order, the CBI Navigator 
schedules to meet with the member over a video meeting to discuss the plan around the tentative release 
date and treatment and navigation needs of the member. Incarcerated members that are being released 
back into homelessness will increase those members’ risk of reincarceration due to lack of housing stability. 
Services and Service Delivery: Once the inmates experiencing homelessness are referred to HiH, the 
Navigators will meet with them and complete an HMIS intake form that includes Universal Data Elements, 
length of time homeless, and any known disabilities. The Navigators will begin to develop a release plan for 
each participant that includes potential diversion from homeless services, such as shelter and the need for 
coordinated entry services by placing the participant into a community-based recovery home or exploring 
the possibility of family reconnection. When diversion options are not feasible, the Navigators will complete 
the VI-SPDAT to determine the acuity of the participant, the housing intervention indicated by the 
assessment, and the participant’s housing eligibility. The Navigators will staff each participant weekly at the 
Hand in Hand case conference for housing eligibility. Once a service provider accepts a participant referral, 
the Navigators continue to collaborate with the participants to develop the release plan with the assigned 
service provider. The Navigators also help participants acquire the documents needed to lease housing or 
enter a recovery home. 
 
If the participant chooses to pursue a recovery home placement, the Navigators will educate the participant 
about the different types of recovery homes and explore possible placements from a list of approved 
recovery homes that CBI works with. The Navigator will also assist the participant in completing an 
application and/or screening process to secure placement in a recovery home. 
 
The Navigators continue to coordinate release plans with the participant and the assigned service providers 
to ensure that transportation and other necessary logistics are in place at the time of release. HiH will assist 
in identifying placements in the community for bridge shelter and other placement options while participants 
are proceeding through the housing lease up process. 
 
Typically, a participant’s release plan includes a housing plan, identifies any benefits that need to be restored 
or benefit applications completed, and identifies any ongoing medical and/or behavioral health needs that 
need follow-up care. Navigators have multiple contacts with participants each week to develop and 
coordinate plan implementation with assigned service providers. 
 
The Outreach Navigators will assist clients in becoming document ready for entering housing, as well as 
meeting basic needs, such as food, clothing, water, blankets, shelter and housing. Outreach Navigators will 
support individuals who are part of the target population to connect to

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the CBI programs most appropriate for their needs. Navigators can link clients with acute psychiatric 
symptoms to CBI’s PATH team who assist clients through the seriously mentally ill (SMI) eligibility 
determination process. For clients who are already SMI enrolled, the Navigators will help the client 
reconnect to their SMI clinic, and/or connect to CBI’s permanent supportive housing program for SMI clients. 
Clients who have general mental health needs can receive care through one of several CBI outpatient 
programs. 
A key component to keeping participants on a path from outreach to permanent housing stability is to keep 
participants connected to their routine medical care, which decreases the use of hospitals and the crisis 
system, their medications, behavioral health provider if applicable, and connected to their benefits such as 
social security, health insurance and Veterans’ benefits. The Navigator assists participants in completing 
applications for benefits, keeping appointments for services and benefits, completing necessary paperwork, 
or pursuing an appeal of a decision about benefits. CBI has Navigators that are SOAR trained and equipped 
to help others apply for benefits. 
Peer navigators also are supported in delivering services by the entire If a participant has been identified 
as needing behavioral health services, then the peer navigator will coordinate internally with their CBI 
counterparts to enroll them in an existing behavioral health program. Active engagement in behavioral 
health services once identified is the best method to limit potential crisis episodes. 
The same process will be followed for medical conditions to limit the possibility of a medical emergency. If 
the Navigator finds the member has existing medical issues that have not been addressed and/or have not 
been assessed recently, then they will coordinate with his or her PCP and/or coordinate internally with a 
CBI Physician or Family Nurse Practitioner to provide assessment and medical treatment as medically 
necessary. 
For participants who have been identified to require psychiatric medications but have not received them 
due to their circumstances, the Navigator will coordinate internally and transport the patient to a CBI Access 
Point where they will see a Psychiatrist or Psychiatric Nurse Practitioner and receive a full assessment and 
bridge script to meet their immediate needs. If the participant wishes, CBI will enroll him/her at that time in 
one of our outpatient programs so that he or she continues to maintain adherence to their medications. 
Certified Peer Support Specialists: CBI's Navigators are individuals who have personal histories in recovery 
from substance abuse and mental health disorders, and many also have been homeless. All of CBI's 
Navigators complete a peer support certification program that includes 40 hours of training to develop skills 
such as motivational interviewing, assessment and triage, ASSIST suicide prevention, cultural competency, 
boundaries and ethics, blood borne pathogens, mental illness, substance abuse, and patient care planning. 
Their education is enhanced through monthly clinical oversight and biweekly team meetings. Navigators 
also attend community-based trainings on topics related to homelessness and recovery such as Housing 
First, Case Management, HMIS, VI- SPDAT/SPDAT, HomeLink, and SOAR. All Navigators are SOAR 
trained and equipped to help others apply for benefits. 
In addition, each Navigator is responsible for completing continuing education and clinical supervision 
regardless of professional level or certification. The following are required to be completed by the Arizona 
Administrative Code: 
• 
American Heart Association CPR and First Aid – renewed annually for Maricopa County staff. 
• 
Handle with Care – Renewal every 6 months for Maricopa County staff. 
• 
Cultural Competency – Live class first year of employment. Annual renewal via Essential 
Learning. 
• 
T/RBHA Training Requirements – Must meet all requirements for training and education courses 
as prescribed by designated T/RBHA service area within required timelines.

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• 
Professional Continuing Education – 24 Hours annually and as outlined in Title 4 Chapter 6 of 
the Arizona Administrative Code. 
• 
Additional Professional Continuing Training: - As outlined in Community Bridges annual 
agency-wide Training Plan 
• 
Certified Peer Support Specialist – All Peer Support Positions must be a Certified Peer 
Support Specialist via the Community Bridges training program within 120 days of hire. 
• 
Clinical Supervision - 1.0 hour for every 40 hours worked *Independent and Non- Independent will 
develop a clinical supervision plan with their direct and/or clinical supervisor. Must meet the criteria 
outlined in A.A.C. R4-6-210, 211, and 212 in addition to 
A.A.C. R-4-6-403, 404, 503, 504, 603, 604, 705, and 706 as applicable to the employee’s license. 
 
Benefits: Part of CBI Navigator skillsets is the ability to assist members in obtaining non-cash and cash 
benefits. CBI Navigators first assess and address immediate needs for benefits, such as food security needs. 
CBI Navigators then assess cash benefit needs, especially focused on members that may not be candidates 
for immediate employment or workforce development programs. CBI Navigators are trained in the SSI/SSDI 
Outreach, Access, and Recovery (SOAR) process. The Navigator assists participants in completing 
applications for benefits, keeping appointments for services and benefits, completing necessary paperwork, 
or pursuing an appeal of a decision about benefits. Navigators are also trained in the SOAR program for 
those participants that have a disabling condition that doesn't allow them to work. A screening is completed 
to see if the participant would qualify for Social Security Administration resources. CBI will utilize U.S. 
Department of Housing and Urban Development’s Homeless Management Information System (HMIS) 
assessments to track the progress participants make towards obtaining income and sustaining income. 
Transportation: CBI Navigators utilize the CBI fleet pool of cars and transport members to appointments, 
housing searches, interviews and places to obtain critical documentation. The initial focus of the CBI 
Navigators is to attentively support the members’ transportation needs to stabilize their health, housing and 
income as quickly as possible. CBI will work with the member to access shelter, bridge, recovery house or 
treatment options while also seeking housing. Once the member has achieved initial stabilization, the CBI 
Navigator begins to assist the member with navigating other transportation options, such as public transit or 
Medicaid supported transportation through the member’s service provider to foster independence. The CBI 
Navigator is always involved in the transportation needs around the housing search and move-in process. 
5.7.1.2.1.3 Target Population 
The target population is individuals that have a history of multiple incarceration stays and were 
experiencing literal homelessness prior to incarceration.

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5.7.1.2.1.4 Timeline and Activities/Service Delivery Dates 
 
Timeline for Award Announcement through Grant End Date 
 
Dates 
Activities 
June 2023 
Proposed Award Announcement 
July 1, 2023 
Upon notice of award, CBI will 
• 
Route the renewal contract for signature 
• 
Review and update Program Policies/Procedures 
• 
Order any replacement equipment and supplies 
• 
Alert Correctional Health Services to continue with the 
coordination of referrals coordinate referrals 
July 1, 2023-June 30, 2024 
Serve a minimum of 250 individuals 
Monthly 15th 
Prepare monthly invoicing and report to submit by the 15th of each 
month. 
July 30, 2024 
End of program reporting 
 
5.7.1.2.1.5 Performance Goals, Program Deliverables, and Desired Outcomes 
Based on the number of participants in FY 21-22 (July 1, 2021-June 30, 2022), CBI estimates serving a 
minimum of 250 HiH participants in FY 23-24. 
 
The CBI HiH Navigators will be licensed for and trained to use HMIS to document their program activities. 
The navigators will enter the Universal Data Elements, assessment data, signed releases  of  
information,  outcomes,  and participant contact  notes  into  HMIS  for all participants referred for 
navigation services. Once the participant is released and connected to the designation in their release plan, 
the CBI Navigator will exit the participant in HMIS. 
 
Navigators are required to enter their case notes into HMIS by the end of each shift in accordance with CBI's 
medical records documentation policy. The Program Supervisor monitors the documentation daily, reviews 
HMIS data quality reports weekly, and requires staff to make data corrections by the end of their shift. The 
Program Manager or Associate Director review the data each month and sends the HMIS demographic and 
exit destination reports. 
 
Outcomes: At a minimum, CBI will track the following measures for this grant: 
 
• 
# of unduplicated participants referred to HiH from Correctional Health Services; 
• 
# of unduplicated participants assessed by the Navigators and enrolled in the HiH 
program; 
• 
# of unduplicated participants diverted from the homeless system by diversion 
destination; 
• 
# of unduplicated participants who enter housing by housing type; 
• 
# of unduplicated participants with a positive program exit; 
 
5.7.1.2.2 Statement of other funds and funding source(s) being used to complete the project

SERIAL 230114-RFP 
 
CBI is not utilizing other funding sources to complete the project. CBI will work with donations and other 
resources to assist members with furnishing their new homes as needed. 
5.7.1.2.3 Documentation as necessary for the expenses for which the grant funds are used. 
Fiscal Management: CBI navigation staff keep time and efforts to document time worked to the program. 
Navigators keep all member documentation in HMIS and/or CBI file systems that support the services 
provided. In addition, HOM, Inc. provides CBI with all required documentation to support their 
reimbursement requests. Lastly, our overall financial controls are established financial policies & 
procedures designed to ensure: 
• 
Assets are safeguarded; 
• 
The accuracy, reliability and internal transparency of financial records; 
• 
Fiscal accountability in accordance with generally accepted accounting principles 
(GAAP); 
• 
The management and Board are provided with current and accurate information on which to 
base decisions; 
• 
Our client’s assets and interests are always protected; 
• 
The maintenance of financial probity; 
• 
Procedures are designed to meet internal control over operations, including strict 
segregation of duties; and 
• 
Accumulation of appropriate data necessary to analyze costs of program operation. 
 
Financial Reporting: CBI's General Ledger Accountant reconciles the bank statement with the general 
ledger each month. The General Ledger Accountant verifies that loans, leases, employee related expenses, 
automobile and other reoccurring expenses have been paid. Accounts Payable & Payroll enter transactions 
into the accounting software. The General Ledger Accountant reviews all transactions for accuracy. The 
Regional Accountant verifies receivables & the General Ledger Accountant records revenue. The Financial 
Reporting Accountant monitors the balance sheets to ensure accuracy. The Financial Reporting Accountant 
and Regional Accountants compile monthly reports. Monthly Reports are provided to the management staff, 
Board of Directors and funding agencies. 
CBI Budget Tracking Method: Expenditures, revenue and budgets are all entered in our accounting 
software (ABILA) and reports are run monthly for each funding source to review the actual 
revenue/expenditures vs. budgets. 
5.7.1.2.4 Describe how the contractor will collaborate with other homeless service providers to 
coordinate service delivery. 
CBI is a long-standing leader in substance use/mental health services through Maricopa County and we 
have developed and maintained relationships with providers of homeless services that include but are not 
limited to, U.S. Vets, Cloudbreak Communities (Veteran specific), AHI Properties, and ABC Housing. CBI 
has effectively worked with Transitional Housing programs (MANA House, UMOM, and Center for Hope) 
as well as emergency shelter (CASS, Watkins, East Valley Men's Center, and Human Services Campus) 
to serve as interim housing until permanent housing can be obtained. If homeless participants are eligible 
for housing programs through sub- population qualifiers (i.e. domestic violence victims, LGBTQ youth, 
Veterans, HIV-positive individuals etc.), CBI Navigators will assist participants with the housing application 
process and the acquisition of necessary documentation for housing specific to these sub-populations. CBI 
partners with several agencies that serve specific subpopulations such as Native American Connections, 
one-n-ten, Jewish Family Services, Ebony House, and Chicanos Por La Causa. 
5.7.1.2.5 Describe how the contractor will collaborate with County departments in coordination of

SERIAL 230114-RFP 
 
services, including but not limited to MCHSD and MCPHD. 
The Maricopa County 2020-2025 Con Plan talks to the need to “…strengthen linkages between services 
provided under the umbrella of the Maricopa County Human Services Department” (p.148). CBI Navigators 
are highly trained in working with diverse resources throughout the community. Maricopa County has 
incredible resources that we utilize, including all the services provided from the County Human Services 
Department, such as workforce services, early education services for members with families and senior 
services when we have older adults in our programs that require additional support. CBI works with 
Maricopa County Public Health Department for member documentation, WIC, immunizations and other 
physical health needs as required by the members. Working together to connect our community resources 
will strengthen our continuum of care by leveraging city, county and CBI resources. 
5.7.1.2.6 Describe how the contractor shall partner with other service providers to provide holistic 
services to the community. 
CBI has been providing services in Maricopa County for over 40 years and we have a strong internal and 
external network. Part of the CBI agency service delivery model is that our staff, especially the CBI 
Navigators are highly trained in coordination of care and connection to resources and services. Not only 
does CBI have our large internal continuum of care but if we are unable to address a member’s issue with 
the CBI continuum of care resources, we connect them to our partners. 
 
5.7.1.2.7 Describe the contractor’s experience in providing the proposed services and/or working 
with people experiencing homelessness or at risk of experiencing homelessness. 
Outreach Services are an important arm of programming at CBI, and we serve nearly 5,500 people 
experiencing homelessness with CBI outreach navigation services. Meeting individuals that are 
experiencing homelessness in sheltered and unsheltered environments helps move toward individuals 
coping with mental health crisis and substance use concerns. CBI’s programs provide evaluation, 
intervention, and support, all while maintaining the dignity of each person encountered. After a full 
evaluation is complete, the individual is provided choices to meet the level of care they need. 
In October 2018, the Substance Abuse and Mental Health Services Administration (SAMHSA) awarded 
funds to the Maricopa County Adult Probation Department (MCAPD) for the new Housing Outreach and 
Peer Engagement (HOPE) project. Project HOPE serves post-adjudication felony clients convicted of drug- 
related charges or crimes motivated by a substance use disorder (SUD). MCAPD administers the Adult 
Drug Court in Maricopa County, provides clinical services to clients, coordinates treatment referrals, and 
provides probation supervision. MCAPD contracts with CBI, to provide peer support services, 
transportation, case management, and employment assistance to clients identified with housing instability. 
Involving clients in peer support and aiding clients in finding safe housing alternatives is expected to 
increase the clients’ ability to comply with the day-to-day requirements of Drug Court. This project was 
funded by in October 2018. CBI’s services began in January 2019. 
Since July 2018, CBI’s Navigator, funded by the City of Mesa and assigned to serve Mesa’s downtown area, 
has worked with the Mesa Community Court for two days per week to support homeless adults with multiple 
offenses related to their homelessness with the goal of reducing recidivism and ending their homelessness. 
In some cases, the participant referred by the Court had to be reconnected to services he/she had been 
receiving from another program, but had become disconnected from their support person. In other cases, 
the Navigator worked to link the participant to a new service provider, either a program within CBI or another 
agency, when appropriate. The Navigator’s work with participants from Community Court resulted in 
outcomes, including helping participants obtain the identification and documents needed to enter housing, 
helping them get screened and added to the By Name List to be considered for housing, reconnecting to 
their clinic to resume their medications and treatment, applying for benefits and helping them obtain 
transportation to attend their court appointments. Some participants have relocated from the streets into

SERIAL 230114-RFP 
 
housing and some have had their charges reduced or dropped as a result of their progress in changing 
their living circumstances. 
CBI Hand in Hand Experience: CBI has been in partnership with Maricopa County and Correctional Health 
Services with the Hand in Hand project since 2018. We’ve served a total of 861 since project start and 
have seen. At time of exit from the program, 41% successfully exited to positive housing destinations, and 
only 15% of program exits returned to incarceration. 
A deep dive into the data outcomes from FY 21-22 (July 1, 2021-June 30, 2022) there were 289 individuals 
served. Of the 289, 213 or 74% of the members served were experiencing Chronic Homelessness. Chronic 
Homelessness means the individual has been homeless for one full year or had four episodes of 
homelessness over a three-year period. The correlation between chronicity in homelessness experiencing 
and incarceration are apparent. The potential explanation is that if experiencing chronic homelessness 
individuals are more vulnerable to situations that involve police and punitive solutions such as arrest and 
jail time. Our goal is to work with the member at time of release to prevent the return to homelessness with 
the hope that the need for police interactions will decrease as well. 
Of the 289 served in FY 21-22, males represented 80% of the population which is represented within those 
experiencing Chronic Homelessness are majority male. Race shows 65% white and 34% Black, Indigenous 
and People of Color, and 42% Hispanic/Latin(a)(o)(x). One of the symptoms behind Chronic Homelessness 
is multiple disabilities and of the 289 served, 53% reported living with three or more disabling conditions. 
Disabling conditions are defined in our data collection as mental health disorder, alcohol use disorder, drug 
use disorder, co-occurring alcohol and drug use, chronic health condition, HIV/AIDS, developmental 
disability or physical disability. In other words, the majority of the members served were living with multiple 
challenging disabilities while experiencing homelessness and engagement within the criminal justice 
system. 
Of the 289 served in FY 21-22 there were 237 exits, 40% (n=94) exited to a positive housing destination. 
The majority of the 40% that exited entered higher level of treatment care and/or into subsidized housing 
options that provide rental assistance and case management. 
 
CBI Outreach Experience: Nearly 25% (n=15) of CBI unsheltered grant funded programs are focused on 
Street Outreach. Not including our current work with the CBI Phoenix C.A.R.E.S. outreach we are also the 
PATH provider in Maricopa County in partnership with SAMHSA and AHCCCS. CBI partners with the City 
of Phoenix on multiple outreach projects that focus on specific populations including downtown locations, 
East and West Valley unincorporated areas, veterans, and high risk into housing. CBI partners with the City 
of Mesa on diverse efforts with street outreach focused around library programs, school programs, court 
programs and street homelessness in targeted areas. CBI provides outreach efforts focused on the opioid 
epidemic with multiple team’s grant funded throughout Arizona. CBI has other local community- based 
Navigators in our clinic crisis programs including the Assertive Community Outreach (ACT) and Forensic 
Assertive Community Outreach (F-ACT) teams, the Comprehensive Community Health Program (CCHP). 
Beginning in Fall 2022, CBI in partnership with ASU and HSC started a new outreach program funded by 
SAMHSA to target issues around Downtown Phoenix with a focus on research elements to help establish 
cutting edge best practices around street outreach.

SERIAL 230114-RFP 
 
 
Example of Performance with Other Outreach 
Programs: On the following page is a table 
snapshot of three different CBI outreach 
programs that are not part of the C.A.R.E.S. 
outreach program with City of Phoenix. CBI is 
experienced in leading small to large outreach 
programs that focus on diverse and targeted 
locations and populations. Depending on the type 
of outreach program, the members that exit to 
permanent or positive exits can range between 
35% to 51%. The 35% outcome to permanent and 
positive housing exit is contributed to our PATH 
program that is working with individuals in need of 
SMI determinations and are experiencing very 
acute challenges. 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Table: Example of CBI Outreach Programs, a 
smaller Scottsdale outreach project and a larger 
outreach program called PATH. 
Source: HMIS APR Data

SERIAL 230114-RFP 
 
 
5.7.1.2.8 Describe how the contractor will provide services that are appropriate to the language, 
culture, and geographic location of people experiencing homelessness or at risk of experiencing 
homelessness. 
CBI utilizes multiple Evidence Based Practices (EBPs) that have been designed specifically to connect 
with individuals with diverse backgrounds and life experiences. The following EBPs are the foundation 
of CBI staff training and implemented to reach members with language, culture and geographic location 
that vary. 
Evidence Based Practices: Trauma-Informed Care (TIC) and Harm Reduction are at the heart of the 
agency. All CBI programs embrace a TIC approach and all staff, from Peers to Physicians, receive 
trauma-informed care training. Because trauma is a leading cause of substance use disorder (SUD), it 
is of great importance that all staff understand TIC to appropriately serve our consumers as well as to 
ensure staff self-care. An important point of the TIC training is that we want to work to avoid re-
traumatizing others and ourselves. TIC training teaches CBI employees to identify trauma if possible 
and avoid triggering a response. 
SAMHSA’s concept of a trauma-informed approach includes the following protocols: 
• 
Realize the widespread impact of trauma and understand the potential paths for 
recovery. 
• 
Recognize the signs and symptoms of trauma in clients, families, staff, and others 
involved with the system. 
• 
Respond by fully integrating knowledge about trauma into policies, procedures and 
practices. 
• 
Seek to actively resist re-traumatization of clients and staff. 
 
CBI trains employees on these protocols. Additionally, we assume that every person we come into 
contact with has had a traumatic experience at some point in their lives. Using this thought process 
helps CBI employees to be more understanding of individuals’ behavioral nuances. TIC training 
encourages employees to find multiple ways to communicate with others; be flexible and adjust 
interactions if an individual is not paying attention or responding; adjust times of interaction; suggest 
different environments in which to meet; focus on the positives; and identify barriers and adjust to 
individuals’ needs. TIC training also teaches employees how to create a trauma-informed care 
environment by fostering an environment of communication, safety and trust; being positive and 
solution-focused; developing rapport with fellow employees; being genuine and not making promises 
one can’t keep; prioritizing the individual’s choice and control; and reminding individuals to plan for 
regular self-care and mindfulness. 
Peer Support staff can help individuals who have survived trauma by offsetting shame by sharing their 
survival and by describing their own lived experience. In sharing, Navigators are able to mitigate 
power and control imbalances with mutual growth, learning and transparency. CBI emphasizes that it is 
not the Navigators’ role to counsel or force the individual to talk about their trauma; if an individual opens 
up to a Navigator, the Navigator can listen but not counsel them, rather help support individuals to 
access ongoing care (i.e., therapists). Empathy and trauma- informed care allow those struggling with 
trauma to feel understood and supported. 
Harm Reduction: Harm reduction is another approach CBI embraces that can facilitate change in an 
individual who has a substance use disorder in a way that is reality-based and non-judgmental. Significant 
evidence supports the benefits of teaching members safer drug use practices, which in turn improves 
public health. Successful harm reduction requires an acceptance that substance use is a common 
challenge in the populations that CBI serves and an understanding that total abstinence is not a realistic 
expectation for many in these populations. CBI coaches members to gradually reduce their substance 
use over time or switch to a safer use of their chosen substance. The underlying principles of harm 
reduction include:

SERIAL 230114-RFP 
 
• 
Punitive approaches are not effective to facilitate change. 
• 
A non-judgmental approach is most effective in encouraging sobriety and reducing the 
impact of substance use on our communities. 
• 
Patients are more likely to engage in services if they feel supported. 
• 
Realistic expectations mean letting go of our own agendas and meeting the patient where 
they are. 
 
Harm reduction integrates the medical model of substance use into practice, enables those with 
substance use disorders to feel supported as they learn about the dangers of their substance use, and 
supports the community by reducing the number of patients to reside in places not meant for habitation. 
In concert with our commitment to Harm Reduction, CBI employs both life-saving naloxone and supports 
distribution of naloxone and fentanyl strips. 
Other EBP Used: CBI's Navigators also use skills such as motivational interviewing and assertive 
outreach with a housing first, harm reduction approach to serve the target population. 
Motivational interviewing (MI) is a counseling style designed to help individuals explore their 
motivation and commitment to change. The MI approach involves engaging in collaborative, egalitarian 
interactions with individuals as peers rather than an expert giving advice and information to a participant. 
MI affirms an individual's right to and capacity for self- direction. The method assists an individual in 
looking inward to explore their ambivalence about change as well as to recognize their own 
resourcefulness, understanding and skills to make changes. Ultimately, the MI process helps individuals 
resolve their ambivalence, strengthen their motivation for change, and develop the confidence needed 
to make changes. 
 
Assertive Outreach (AO) involves meeting individuals in non-traditional settings, which means going 
to where they are rather than waiting for them to come to a specific location for services. A second 
element is engagement defined as the process of building a trusting relationship with individuals to 
facilitate their access to needed services. The purpose of assertive outreach is to reach people where 
they are both geographically and emotionally (i.e. meeting their need for connection, reassurance and 
support). A connection with a caring human being, not just tangible resources, is necessary to overcome 
the sense of alienation often present with people who are chronically homeless. 
 
The Housing First model seeks to place individuals in permanent housing as quickly as possible 
without making access to housing contingent upon conditions such as sobriety or employment, or their 
willingness to participate in a predefined set of services. Central to the Housing First approach is the 
tenet that support services including behavioral health and management of chronic health conditions as 
well as other social services can be more effective when people are in stable housing first. 
 
5.7.1.2.9 Describe the policies and practices in place to ensure diversity and inclusion in access to 
services. 
CBI will use multiple strategies to ensure cultural competency of services including: a racially/ethnically 
diverse staff, bilingual staff and access to language assistance services, and partnering with community 
agencies that provide culturally specific services. 
 
Community Bridges staff recruitment and retention policies require equal consideration of all candidates. 
Bilingual staff who qualify receive an additional $1 per hour after they pass a professionally administered 
language test when these skills are desired for certain job categories (i.e. intake specialists, nurses, 
counselors, and transition managers). Information is requested about whether the candidate has 
language skills in addition to English. Also, staff have access to language assistance services including 
in-person interpreters/translators, telephonic interpretation, video relay services, and any other 
language assistance service retained by CBI. 
 
Staff are retained through ongoing employee development, and supervision that includes mentoring, 
opportunities to refine skills, opportunities to expand experience by moving into other program areas, 
scholarships for staff seeking college degrees; financial assistance for getting and maintaining 
certifications and licensures; tuition assistance opportunities for professional development 
requirements, and an attractive compensation package.

SERIAL 230114-RFP 
 
 
CBI recognized the need to address LGBTQ issues and concerns and to create a "safespace" for both 
LGBTQ participants and employees. Based on the work of an internal agency LGBTQA Committee, 
CBI increased education on transgender issues, developed a thorough LGBTQ resource list, and 
created a "safespace" through visible and tangible support. Safespace signage and decals are evident 
throughout every CBI facility, reminding both employees and patients that CBI advocates and supports 
members of the LGBTQ community. Educational modules addressing discrimination, harassment and 
historical content of the LGBTQ community also have been incorporated into the Peer Support 
Certification program. CBI values collaborative efforts and partners with local community organizations 
such as one•n•ten, and the LGBTQ Consortium on community events and outreach efforts. 
 
Homelessness stems from the root cause of social, economic and demographic inequality. The 
fundamental philosophy behind the CBI peer navigator and CBI mission is that it is our job to rebuild 
societal trust with individuals that may not find the system useful or trustworthy. CBI Navigators build 
rapport with the program participant to understand and address the root cause of their individual 
homeless experience. Root causes of homelessness include but are not limited to poverty, substance 
use, mental illness, medical care, identity (race, sex, etc.), education, and employment history. CBI 
understands that there may be a relapse, and recidivism is part of recovery and stability. CBI Navigators 
will continue to support the program participants without judgment. Eventually, we'll start to see less 
relapse or recidivism and more stability. It is essential to know where the participants are in the Stages 
of Change regarding the complexity of their lives: homelessness, substance use, mental illness, etc. A 
participant may want not to be homeless anymore but is not willing to address their substance use. The 
CBI navigator will help the participant with the areas they're ready to change and work on harm reduction 
in the areas they're not prepared to change. Initially, there will be a higher cost for crisis services and 
shelter. If the participants can stabilize, we'll see the participant move on to permanent housing and 
utilizing outpatient services (PCMH), which is less expensive to support. 
 
To continue to combat the root causes of homelessness, CBI has an internal committee that focuses 
on the root causes of social inequity. CBI’s Cultural Competency & Diversity Committee strives to create 
an organizational culture of respect and inclusivity for every patient, staff member, and community 
partner. The Committee is charged with developing mechanisms that will promote learning, improve 
interactions, and model diversity as a reflection of the community it serves. Committee objectives include: 
 
• 
To assess CBI’s cultural competency according to national standards per SAMHSA. 
• 
To regularly review CBI’s written Cultural Competency and Diversity Plan to build upon this plan 
and to expand its cultural competency efforts through ongoing assessments and reviews of the 
plan. 
• 
To assess CBI’s cultural competency development across areas of CBI (including workplace 
diversity, workplace inclusion, grievance resolution, culturally competent clinical practices, 
community and business partnership diversity, communication, and sustainability of these 
efforts) 
 
What we do at CBI is important work, and that continues as we assess how we as an organization can 
do better to serve our community members and our staff. CBI is committed to learning more about our 
successes and challenges in fostering diversity, inclusion and anti-racism in the workplace and the 
communities we serve. 
 
5.7.1.2.10 Describe policy(ies) in place to provide equal access to programs and services for 
individuals with disabilities, and what reasonable accommodations are in place in compliance with 
the Americans with Disabilities Act and Equal Access to Housing Final Rule. 
CBI adheres to ADA that prohibits discrimination based on ability level. CBI staff is trained in CBI 
policies, such as A-2 American With Disabilities Act, which states that CBI will not discriminate against 
personnel or members regarding disability accommodations. The CBI A-4 Accessibility Plan policy is 
reviewed annual to assess the accessibility needs of members, personnel and other stakeholders on the 
removal of accessibility barriers. The CBI Navigators will assist members working with landlords for 
reasonable accommodations when needed and would utilize Fair Housing Act and/or the Arizona 
Residential Landlord and Tenant Act to support requests.

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CBI adheres to the 2012 The U.S. Department of Housing and Urban Development’s Equal Access Rule. 
The CBI RRH project provides RRH services to all eligible individuals regardless of sexual orientation, 
marital status or gender identity. 
 
To ensure CBI Housing Navigators and management are trained in equal access to program and civil 
rights, CBI’s forty (40) hour Peer Certification Training includes sessions on Neurodiversity, History of 
Disability Rights, ADA, History of Civil Rights, Fair Housing Act, Cultural Experience Native American 
Connections, and LGBTQ. 
 
CBI conducts ongoing inspections for all its sites to ensure compliance with Title III ADA guidelines. We 
monitor potential communication and architectural barriers in all of our public facilities through regular 
review by our Human Resources and Facilities Operations. The review results are on file at our 
administrative office in Mesa. ADA compliance of our public facilities is a major priority that is monitored 
by the Commission for Accreditation of Rehabilitation Facilities (CARF) and the Arizona Health Care 
Cost Containment, Bureau of Medical Licensure and the Bureau of Residential Licensure. 
 
5.7.1.2.10.1 Proposed plan for operational and service component funding after the term of this 
Maricopa County contract. 
CBI would seek new funding support from agencies other than Maricopa County if the program were to 
end with Maricopa County. If we are unable to find additional funding other than Maricopa County then 
the project would end. If program closure were to occur, CBI would ensure that members receiving rental 
assistance would be alerted, and CBI would help those individuals find additional housing support as 
needed on a case-by-case basis. 
5.7.1.2.11 Maricopa Count requires monthly submission of reports indicating performance on or 
before the 15th of each month. Indicate your agency’s process and capacity for timely report 
submission. 
For the program, each Navigator submits a daily agenda at the start of their shift and a daily staffing on 
each participant at the end of their shift to the Program Supervisor. The Navigators and Supervisor 
participate in weekly case conferencing meetings with all of the CES (Coordinated Entry System) 
partners. The Program Manager meets with the program staff every other week to staff cases, review 
outcomes and data quality. Clinical direction and oversight are provided by a Clinical Lead as well as 
access to a 24/7 Triage RN for medical issues. 
Navigators are required to enter their case notes into HMIS by the end of each shift in accordance with 
CBI's medical records documentation policy. The Program Supervisor monitors the documentation 
daily, reviews HMIS data quality reports weekly, and requires staff to make data corrections by the end 
of their shift. The Program Manager or Associate Director review the data each month and sends the 
HMIS demographic and exit destination reports to the County by the 15th of the month. 
 
5.7.1.3 Qualifications 
The requested funds are focused on the rental assistance for the members and to support a 2.0 FTE 
for two Lead Navigators to provide the street outreach services. The Lead Navigators are a certified 
peer support that has lived experience and is highly trained CBI’s service delivery model and the use of 
Evidence Based Practices. The Supervisor will provide the daily staffing support at 25% FTE. The 
Senior Manager will provide relationship stabilization with Correctional Health Services (CSH) and will 
oversee all the program compliance. 
CBI will leverage management time with the Associate Director and Senior Director of Housing and 
Outreach. Collectively, the management has over twenty years of shelter and outreach services in 
Maricopa County. Both directors are certified peer supports and bring their lived experience and years 
of working in navigation services to the project.

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Job Description 
Resume 
Attached 
Yes/No 
Estimated Time 
Devoted to Program 
Lead Navigator 
Yes 
100% 
Lead Navigator 
Yes 
100% 
Program Supervisor 
Yes 
25% 
Senior Manager 
Yes 
25% 
Associate Director of 
Housing & Outreach 
Yes 
2% 
Sr. Director of Housing & 
Outreach 
Yes 
.05%

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EXHIBIT C: OFFICE OF PROCUREMENT SERVICES CONTRACTOR TRAVEL AND 
PER DIEM POLICY 
 
1.0 
All contract-related travel plans and arrangements shall be prior-approved by the County contract 
administrator. 
 
2.0 
Lodging, per diem, and incidental expenses incurred in performance of Maricopa County/Special 
District (County) contracts shall be reimbursed based on current U.S. General Services 
Administration (GSA) domestic per diem rates for Phoenix, Arizona. Contractors must access the 
following internet site to determine rates (no exceptions): www.gsa.gov. 
 
2.1 
Additional incidental expenses (i.e., telephone, fax, internet, and copying charges) shall 
not be reimbursed. They should be included in the contractor’s hourly rate as an overhead 
charge. 
 
2.2 
The County will not (under any circumstances) reimburse for contractor guest lodging, per 
diem, or incidentals. 
 
3.0 
Commercial air travel shall be reimbursed as follows: 
 
3.1 
Coach airfare will be reimbursed by the County. Business class airfare may be allowed 
only when preapproved in writing by the County contract administrator as a result of the 
business needs of the County when there is no lower fare available.  
 
3.2 
The lowest direct flight airfare rate from the contractor’s assigned duty post (pre-defined at 
the time of contract signing) will be reimbursed. Under no circumstances will the County 
reimburse for airfares related to transportation to or from an alternate site. 
 
3.3 
The County will not (under any circumstances) reimburse for contractor guest commercial 
air travel. 
 
4.0 
Rental vehicles may only be used if such use would result in an overall reduction in the total cost 
of the trip, not for the personal convenience of the traveler. Multiple vehicles for the same set of 
travelers for the same travel period will not be permitted without prior written approval by the County 
contract administrator. 
 
4.1 
Purchase of comprehensive and collision liability insurance shall be at the expense of the 
contractor. The County will not reimburse a contractor if the contractor chooses to purchase 
this coverage. 
 
4.2 
Rental vehicles are restricted to sub-compact, compact, or mid-size sedans unless a larger 
vehicle is necessary for cost efficiency due to the number of travelers. (NOTE: Contractors 
shall obtain pre-approval in writing from the County contract administrator prior to rental of 
a larger vehicle.) 
 
4.3 
County will reimburse for parking expenses if free, public parking is not available within a 
reasonable distance of the place of County business. All opportunities must be exhausted 
prior to securing parking that incurs costs for the County. Opportunities to be reviewed are 
the DASH, shuttles, etc. that can transport the contractor to and from County buildings with 
minimal costs. 
 
4.4 
County will reimburse for the lowest rate, long-term, uncovered (covered or enclosed 
parking will not be reimbursed) airport parking only if it is less expensive than shuttle 
service to and from the airport. 
 
4.5 
The County will not (under any circumstances) reimburse the contractor for guest vehicle 
rental(s) or other any transportation costs.

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5.0 
Contractor is responsible for all costs not directly related to the travel except those that have been 
pre-approved by the County contract administrator. These costs include, but are not limited to, the 
following: in-room movies, valet service, valet parking, laundry service, costs associated with 
storing luggage at a hotel, fuel costs associated with non-County activities, tips that exceed the per 
diem allowance, health club fees, and entertainment costs. Claims for unauthorized travel 
expenses will not be honored and are not reimbursable. 
 
6.0 
Travel and per diem expenses shall be capped at 15 percent of project price unless otherwise 
specified and approved by the County in individual contracts. 
 
7.0 
Contractor shall provide, (upon request) with their invoice(s), copies of receipts supporting travel 
and per diem expenses, and, if applicable, with a copy of the written consent issued by the County 
contract administrator. No travel and per diem expenses shall be paid by County without copies of 
the written consent as described in this policy and copies of all receipts.

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EXHIBIT D: NEGOTIATED INDIRECT COST RATE AGREEMENT (NICRA)

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