230114-CONTRACT-TEMPE COMMUNITY ACTION AGENCY (RAPID REHOUSING).PDF

CONTRACT HOMELESSNESS EMERGENCY SERVICE 
PROGRAMS 230114-RFP 
 
 
This contract is entered into this 14th day of June, 2023 by and between Maricopa County (“County”), a 
political subdivision of the State of Arizona, and Tempe Community Action Agency, an Arizona corporation 
(“Contractor”) for the purchase of essential emergency shelter services to people experiencing 
homelessness or at risk of experiencing homelessness for the service area of rapid rehousing.  
 
1.0 
CONTRACT TERM 
 
This contract is for a term of one year beginning on the 1st day of July, 2023 and ending the 30th day 
of June, 2024. 
 
2.0 
OPTION TO RENEW 
 
There are no renewal options available for this contract. 
 
3.0 
CONTRACT COMPLETION 
 
In preparation for contract completion, the Contractor shall make all reasonable efforts for an 
orderly transition of its duties and responsibilities to another provider and/or to the County. This 
may include, but is not limited to, preparation of a transition plan and cooperation with the County 
or other providers in the transition. The transition includes the transfer of all records and other data 
in the possession, custody, or control of the Contractor that are required to be provided to the 
County either by the terms of this agreement or as a matter of law. The provisions of this clause 
shall survive the expiration or termination of this agreement. 
 
4.0 
PRICE ADJUSTMENTS 
 
Any requests for reasonable price adjustments must be submitted 60 calendar days prior to 
contract expiration. Requests for adjustment in cost of labor and/or materials must be supported 
by appropriate documentation. The reasonableness of the request will be determined by comparing 
the request with the Consumer Price Index or by performing a market survey. If County agrees to 
the adjusted price terms, County shall issue written approval of the change and provide an updated 
version of the contract. The new change shall not be in effect until the date stipulated on the 
updated version of the contract. 
 
5.0 
PAYMENTS 
 
5.1 
As consideration for performance of the duties described herein, County shall reimburse 
Contractor for services for eligible costs stated in Exhibit D – Itemized Services Budget. 
Contractor shall incur costs and submit for reimbursement after the services have been 
provided. 
 
5.2 
Contractor shall be paid on a cost reimbursement basis for services performed and work 
completed at time of billing, and will only reimburse for those costs that are based upon 
submitted complete and proper documentation.

SERIAL 230114-RFP 
 
5.3 
Funds shall be disbursed as repayment of costs for work performed on or after the effective 
date of the contract and before the termination date of the contract.  
 
5.4 
Funding is contingent upon the availability of funds. If any action is taken by any state 
agency, federal department or any other agency or instrumentality to suspend, decrease 
or terminate its fiscal obligation under, or in connection with the contract, the County 
may amend, suspend, decrease or terminate its obligations under or in connection with 
the contract. In the event of termination, the County shall, disburse funds for eligible 
expenses for work performed prior to the effective date of the termination. The County shall 
give written notice of the effective date of any suspension, amendment, or termination 
under this section at least ten calendar days in advance. 
 
5.5 
County will reimburse the contractor on a net “0” payments standard. 
 
5.6 
Contractor shall submit an invoice via email on or before the ninth business day of the 
month following the month, or portion thereof, service delivery was provided. Invoicing not 
received within 45 days following the last day of the service month may result in forfeiture 
of payment for services related to that invoicing cycle.  
 
5.7 
Contractor shall ensure the final fiscal year invoice shall be submitted no later than the 
ninth business day of the month following the month services delivery was provided to 
ensure payment is processed on a timely basis. 
 
5.8 
Subject to the availability of funds, the department will, upon the date of receipt of an 
accurate invoice and supporting documents enumerated in the contract, process and remit 
to the contractor payment of service provision or work performance. 
 
5.9 
Should there be a disallowance in an invoice, the invoice shall be processed for the 
reduced amount. If the contractor protests the amount or the reason for a disallowance, 
contractor shall address their protest, in writing, with the department. Should the contractor 
and the department be unable to resolve the protest, the department will forward the protest 
to the Maricopa County Office of Procurement Services for resolution. 
 
5.10 
INVOICES 
 
5.10.1 The contractor shall submit one legible copy of their detailed invoice before 
payment(s) will be made. Incomplete invoices will not be processed. At a minimum, 
the invoice must provide the following information: 
 
• 
Company name, address, and contact information 
• 
County bill-to name and contact information 
• 
Contract serial number 
• 
County purchase order number 
• 
Project name and/or number 
• 
Invoice number and date 
• 
Payment terms 
• 
Date of service or delivery 
• 
Quantity 
• 
Contract item number(s) 
• 
Arrival and completion time 
• 
Description of purchase (product or services) 
• 
Pricing per unit of purchase 
• 
Extended price 
• 
Total amount due 
  
5.10.2 Problems regarding billing or invoicing shall be directed to the department as listed 
on the purchase order.

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5.10.3 Payment shall only be made to the Contractor by Accounts Payable through the 
Maricopa County Vendor Express Payment Program. This is an electronic funds 
transfer (EFT) process. After contract award, the Contractor shall complete the 
Vendor Registration Form accessible from the County Department of Finance 
Vendor 
Registration 
Web 
Site 
https://www.maricopa.gov/5169/Vendor-
Information. 
  
5.10.4 Discounts offered in the contract shall be calculated based on the date a properly 
completed invoice is received by the County.  
  
5.10.5 EFT payments to the routing and account numbers designated by the Contractor 
shall include the details on the specific invoices that the payment covers. The 
Contractor is required to discuss remittance delivery capabilities with their 
designated financial institution for access to those details. 
 
5.11 
APPLICABLE TAXES 
 
5.11.1 It is the responsibility of the Contractor to determine any and all applicable taxes 
and include those taxes in their proposal. The legal liability to remit the tax is on 
the entity conducting business in Arizona. Tax is not a determining factor in 
contract award. 
 
5.11.2 The County will look at the price or offer submitted and will not deduct, add, or alter 
pricing based on speculation or application of any taxes, nor will the County 
provide Contractor any advice or guidance regarding taxes. If you have questions 
regarding your tax liability, seek advice from a tax professional prior to submitting 
your bid. You may also find information at https://www.azdor.gov/Business.aspx. 
Once your bid is submitted, the offer is valid for the time specified in this contract, 
regardless of mistake or omission of tax liability. If the County finds overpayment 
of a project due to tax consideration that was not due, the Contractor will be liable 
to the County for that amount, and by contracting with the County agrees to remit 
any overpayments back to the County for miscalculations on taxes included in a 
bid price. 
 
5.11.3 Tax Indemnification: Contractor and all subcontractors shall pay all Federal, State, 
and local taxes applicable to their operation and any persons employed by the 
Contractor. Contractor shall, and require all subcontractors to, hold Maricopa 
County harmless from any responsibility for taxes, damages, and interest, if 
applicable, contributions required under Federal and/or State and local laws and 
regulations, and any other costs including: transaction privilege taxes, 
unemployment 
compensation 
insurance, 
Social 
Security, 
and 
workers’ 
compensation. Contractor may be required to establish, to the satisfaction of 
County, that any and all fees and taxes due to a municipality or the State of Arizona 
for any license or transaction privilege taxes, use taxes, or similar excise taxes are 
currently paid (except for matters under legal protest). 
 
6.0 
AVAILABILITY OF FUNDS 
 
6.1 
The provisions of this contract relating to payment for services shall become effective when 
funds assigned for the purpose of compensating the Contractor as herein provided are 
actually available to County for disbursement. The County shall be the sole judge and 
authority in determining the availability of funds under this contract. County shall keep the 
Contractor fully informed as to the availability of funds. 
 
6.2 
If any action is taken by, any State agency, Federal department, or any other agency or 
instrumentality to suspend, decrease, or terminate its fiscal obligations under, or in 
connection with, this contract, County may amend, suspend, decrease, or terminate its 
obligations under, or in connection with, this contract. In the event of termination, County 
shall be liable for payment only for services rendered prior to the effective date of the

SERIAL 230114-RFP 
 
termination, provided that such services are performed in accordance with the provisions 
of this contract. County shall give written notice of the effective date of any suspension, 
amendment, or termination under this section, at least 10 days in advance. 
 
7.0 
POST AWARD MEETING 
 
The contractor may be required to attend a post-award meeting with the department to discuss the 
terms and conditions of this contract. This meeting will be coordinated by the procurement officer of 
the contract. 
 
8.0 
STRATEGIC ALLIANCE for VOLUME EXPENDITURES (SAVE) 
 
The County is a member of the SAVE cooperative purchasing group. SAVE includes the State of 
Arizona, many Phoenix metropolitan area municipalities, and many K-12 unified school districts. 
Under the SAVE Cooperative Purchasing Agreement, and with the concurrence of the contractor, 
a member of SAVE may access a contract resulting from a solicitation issued by the County. If 
contractor does not want to grant such access to a member of SAVE, state so in contractor’s bid. 
In the absence of a statement to the contrary, the County will assume that contractor does wish to 
grant access to any contract that may result from this bid. The County assumes no responsibility 
for any purchases by using entities. 
 
9.0 
INTERGOVERNMENTAL COOPERATIVE PURCHASING AGREEMENTS (ICPAs) 
 
County currently holds ICPAs with numerous governmental entities. These agreements allow those 
entities, with the approval of the Contractor, to purchase their requirements under the terms and 
conditions of the County contract. It is the responsibility of the non-County government entity to 
perform its own due diligence on the acceptability of the contract under its applicable procurement 
rules, processes, and procedures. Certain governmental agencies may not require an ICPA and 
may utilize this contract if it meets their individual requirements. Other governmental agencies may 
enter into a separate Statement of Work with the Contractor to meet their own requirements. The 
County is not a party to any uses of this contract by other governmental entities. 
 
10.0 
DUTIES 
 
10.1 
Contractor will be classified as Subrecipient(s). Subrecipient(s) will be referred to as 
“Contractor” for the purposes of this contract. 
 
10.2 
The Contractor shall perform all duties stated in Exhibit B – Scope of Work, or as otherwise 
directed in writing by the procurement officer. 
 
10.3 
Contractor shall provide services to improve, expand, or ensure the continuity of service 
delivery to people experiencing homelessness and at risk of experiencing homelessness. 
 
10.4 
Contractor is encouraged to collaborate with County departments, including but not limited 
to Maricopa County Human Services (MCHSD) and Maricopa County Public Health 
Department (MCPHD), to provide program services. 
 
10.5 
Contractor shall have policies, procedures, protocols, and/or other safeguards in place to 
ensure funds are used for the purpose as stated in their scope of work. 
 
10.6 
Contractor providing a service program that will provide services beyond the maximum one 
year term of this contract shall have a sustainability plan in place to fund activities after 
County funding from his contract is no longer available. 
 
10.7 
CONTRACTOR QUALIFICATIONS AND ELIGIBILITY REQUIREMENTS 
 
10.7.1 In order to be considered as a qualified and eligible homeless services provider, 
the contractor shall:

SERIAL 230114-RFP 
 
10.7.1.1 Have and maintain through the term of the contract a valid Unique Entity 
identifier (UEI) number and an active profile in the federal System for 
Award Management (SAM) (www.sam.gov). 
 
10.7.1.2 Be and remain in compliance with all applicable local, state, and Federal 
regulations and laws, including maintaining licensure to conduct 
business in Arizona. 
 
10.7.1.3 Be and remain in compliance with the MCPHD guidance, including any 
guidelines necessary during a public health crisis. 
 
10.7.1.4 Be and remain in good standing with the Arizona Corporation 
Commission and other required regulatory agencies. 
 
10.8 
ELIGIBLE ACTIVITIES: Contractor shall ensure that program service costs are eligible to 
be fully or partially reimbursed with grant funding awarded for this contract, subject to 
federal Emergency Solutions Grant (ESG) requirements. Eligible activities for service areas 
are as indicated below. 
 
10.8.1 Service Option 2 - Rapid Rehousing (RRH). Eligible RRH services for individuals 
or families experiencing homelessness include: 
 
10.8.1.1 Work with supportive service providers, housing providers, physical and 
mental health services, and policy makers to serve homeless individuals 
and families by connecting them with necessary supports and housing. 
 
10.8.1.2 Provide RRH to individuals referred through Maricopa County 
Coordinated Entry System. Rental Assistance can be tenant or project 
based. 
 
10.8.1.3 Eligible Costs for financial assistance and short-and medium-term rental 
assistance (24 CFR §576.104, 24 CFR §576.105, 24 CFR §576.106): 
 
10.8.1.3.1 Rental application fees (when charged by owner to all 
applicants) 
 
10.8.1.3.2 Security deposits (no more than two month’s rent) 
 
10.8.1.3.3 Last month’s rent (applies to 24-month cap) 
 
10.8.1.3.4 Utility deposits (when required by utility company for all 
customers) 
 
10.8.1.3.5 Moving costs (e.g., truck rental, moving company, up to 
three months of storage) 
 
10.8.1.3.6 Rental assistance (not to exceed 12 months) with short-
term rental assistance of zero to three months being the 
goal for RRH, and medium-term rental assistance when 
needed 
 
10.8.1.4 Eligible Services costs (24 CFR §576.105): 
 
10.8.1.4.1 Housing search and placement 
 
10.8.1.4.2 Housing stability case management/navigation services 
 
10.8.1.4.3 Mediation

SERIAL 230114-RFP 
 
10.8.1.4.4 Legal services 
 
10.8.1.4.5 Credit repair (e.g., budgeting/money management) 
 
10.8.1.4.6 Rental assistance (not to exceed 24 months) with short-
term rental assistance of zero to three months being the 
goal for RRH, and medium-term rental assistance when 
needed. Note: Rental assistance funds from the County are 
only available through the term of the contract with the 
County. 
 
10.8.1.4.7 Rental assistance cannot be provided unless the rent does 
not exceed the Fair Market Rent established by the United 
States Department of Housing and Human Development 
(HUD) standard for rent reasonableness under 24 CFR 
982.507. RRH should try to align with the Maricopa County 
Continuum of Care Community Adopted Best Practices for 
RRH. 
 
10.9 
INELIGIBLE PROJECT ACTIVITIES/COSTS FOR THIS CONTRACT 
 
10.9.1 
Depreciation 
 
10.9.2 
Staff recruitment, entertainment, conferences, or retreats 
 
10.9.3 
Public relations or fundraising 
 
10.9.4 
Debts/late fees 
 
10.9.5 
Indirect costs 
 
10.9.6 
Salary of personnel when not working directly with or on approved project 
activities. 
 
10.9.7 
Advocacy, planning, and organizational capacity building 
 
10.9.8 
Costs of direct and outside legal services are not eligible (unless other 
appropriate services are unavailable or inaccessible within the community). 
 
10.9.9 
Costs for homeless service programs that are not related to service delivery 
areas, i.e., administrative offices. 
 
10.9.10 
Childcare costs for program participants over the age of 13, unless the child(ren) 
is/are disabled. Disabled children must be under the age of 18. 
 
10.9.11 
Funds expended for childcare centers not licensed by the jurisdiction in which 
it/they operates in. 
 
10.9.12 
ESG funds cannot be used by any city, county, town, township, parish, village, 
or other political subdivision, to replace funds the provider used for street 
outreach services during the immediately preceding 12-month period, unless 
HUD determines that the city, county, town, township, parish, village, or 
other political subdivision is in a severe financial deficit. 
 
10.10 
PROJECT REQUIREMENTS 
 
10.10.1 
Target Population: Contractor shall provide services to individuals and families 
experiencing homelessness or at risk of experiencing homelessness in the 
County. Homelessness is defined in section 103 of the McKinney-Vento Act, and

SERIAL 230114-RFP 
 
as amended by the HEARTH Act. The four possible categories under which 
individuals and families may qualify as homeless for funded activities are as 
follows: 
 
10.10.1.1 
Literally Homeless. Individuals and families who lack a fixed, 
regular, and adequate nighttime residence or a place not meant for 
human habitation; 
10.10.1.2 
Imminent Risk of Homelessness. Individuals and families who will 
imminently lose their primary nighttime residence and do not have 
sufficient resources or support networks, e.g., family, friends, faith-
based or other social networks, immediately available to prevent 
them from moving to an emergency shelter. 
 
10.10.1.3 
Homeless under other Federal Statutes, including unaccompanied 
youth and families with children and youth who are defined as 
homeless under other federal statutes, and who do not otherwise 
qualify as homeless under the definition. 
 
10.10.1.4 
Fleeing/Attempting to flee domestic violence. Individuals and 
families who are fleeing, or are attempting to flee, domestic violence, 
dating violence, sexual assault, stalking, or other dangerous or life-
threatening conditions that relate to violence against the individual 
or a family member. 
 
10.10.2 
Service Area: All service activities provided by the contractor must be provided 
in Maricopa County. Preference will be made for serving homeless households 
from Urban County communities. The Urban County is defined as the 
Cities/Towns of Buckeye, Cave Creek, El Mirage, Fountain Hills, Gila Bend, 
Guadalupe, Litchfield Park, Tolleson, Wickenburg, Youngtown, and all 
unincorporated areas of Maricopa County. 
 
10.10.3 
Contractor shall use all grant funds provided by the County only for their intended 
purposes. 
 
10.10.4 
Contractors shall not withhold or deny services based on race, color, national 
original, religion, sex, disability, age, sexual orientation, or gender identity. 
 
10.10.5 
Contractor shall adhere to ESG program regulations (24 CFR 576.400(d)) 
requiring each ESG-funded project within the Continuum of Care’s (CoC) area 
must use the continuum’s Coordinated Entry System and process. A victim-
service provider may choose not to use the CoC’s centralized or coordinated 
assessment system. 
 
10.10.6 
For any work that is not self-performed, contractor shall be required to get three 
subcontractor quotes for the work and shall award to the lowest responsive, 
responsible bidder. If the contractor is unable to obtain three quotes, the 
contractor shall obtain a waiver, in writing, from the County prior to contracting 
with a subcontractor for the work. 
 
10.10.7 
Contractor is highly encouraged to partner with other service providers in order 
to provide holistic services to the community in the homeless service program, 
including collaboration with County departments in coordination of services, 
including but not limited to, collaboration with MCHSD. 
 
10.10.8 
Contractor shall comply with any and all federal, state and local statutes, 
ordinances, resolution, regulations and rules. Violation of any such law shall be 
deemed to be a material breach of the Contract.

SERIAL 230114-RFP 
 
10.10.9 
Contractor shall have policies and practices in place to ensure diversity and 
inclusion in access to services. 
 
10.10.10 Contractor shall acknowledge the contribution of the County in all related 
publications during the term of the Contract. 
 
10.11 
EQUAL OPPORTUNITY, FAIR HOUSING, AND EQUAL ACCESS RULE: The project 
must adhere to the following: 
 
10.11.1 
Fair Housing Act (24 CFR 100) 
 
10.11.2 
Executive Order 12259 (Equal Opportunity in Housing) 
 
10.11.3 
Title VI of the Civil Rights Act of 1964 (24 CFR 1) 
 
10.11.4 
Age Discrimination Act of 1975 (25 CFR 146) 
 
10.11.5 
Section 504 of the Rehabilitation Act (24 CFR 8) 
 
10.11.6 
Executive Order 11246 (Equal Employment Opportunity) 
 
10.11.7 
Accessibility standards of the Americans with Disabilities Act, The Fair Housing 
Act and the Rehabilitation Act, as revised. More information can be found at: 
https://www.hud.gov/program_offices/fair_housing_equal_opp/fair_housing_rig
hts_and_obligations  
 
10.11.8 
Applicants must have the capacity to provide equal access to applicants of 
affordable housing regardless of sexual orientation or gender identity (24 C.F.R. 
Parts 5, 200, 203, 236, 400, 570, 574, 882, 891, and 982). 
 
10.12 
FUNDING 
 
MCHSD uses a variety of funds to assist with homeless services in Maricopa County, 
including Emergency Solutions Grant (ESG) funding as described in 24 CFR Parts 91; 576 
Emergency Assistance and Rapid Transition to Housing (HEARTH) Act of 2009 as 
administered by the Department of Housing and Urban Development 24 CFR Parts 91 and 
576; and Community Development Block Grant (CDBG) as described in 24 CFR Part 570. 
 
10.13 
PROGRAM PERFORMANCE AND REPORTING 
 
10.13.1 
Contractor shall track performance and progress of the project and submit 
reporting to the County, including reports of activities that have not been started, 
activities in process, and activities implemented. 
 
10.13.1.1 
Contractor shall provide the County with monthly reports on the 
project and such reports will be due no later than the 15th of each 
month. Reports shall include: 
 
10.13.1.1.1 
HMIS ESG CAPER 
 
10.13.1.1.2 
HMIS Returns to Homelessness Report 
 
10.13.1.2 
Contractor shall provide County with a quarterly progress reports not 
less frequently than 15 days after the end of each calendar quarter. 
 
10.13.2 
Notwithstanding any reporting obligations set forth herein, contractor shall 
provide any and all progress reports required by the federal government, the 
State of Arizona and/or the County. Furthermore, until completion of the project, 
in addition to the obligations set forth in the contract, contractor shall,

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simultaneously, provide County with a copy of all reports and filings made with 
the federal government and/or the State of Arizona and/or any municipality, with 
respect to the project. 
 
10.13.3 
Progress and Compliance 
 
10.13.3.1 
Contractor shall attend progress meetings to be scheduled with the 
County’s Homeless Services Project Coordinator. 
 
10.13.3.2 
Contractor shall provide the County’s Homeless Services Project 
Coordinator with monthly progress reports. Progress reports shall 
identify progress against the submitted project schedule provided 
with respondent’s proposal, compliance with deadlines, and 
accomplished deliverables. In addition, contractor’s progress report 
shall include a summary report of services as identified by the 
County with contractor upon award. 
 
10.13.3.3 
Contractors not meeting or exceeding proposed project timeline 
deliverables shall identify: 
 
10.13.3.3.1 
Planned activities to restore compliance with 
proposed schedule/deliverables 
 
10.13.3.3.2 
Barriers to restore/remain in compliance with the 
proposed schedule/deliverables 
 
10.13.3.3.3 
Request(s) 
for 
updating 
the 
project 
schedule/deliverables 
 
10.13.3.4 
Should the contractor fail to meet project timelines and/or fail to 
provide deliverables that are satisfactory to the County, County may: 
 
10.13.3.4.1 
Terminate further payments until the contractor has 
provided deliverables to the County’s satisfaction 
 
10.13.3.4.2 
Reduce payments to the contractor under this chapter 
by an amount equal to the amount of such payments 
for unsatisfactory work 
 
10.13.3.4.3 
Limit the availability of payments under this chapter to 
project activities not affected by such failure to 
comply. 
 
10.13.3.5 
Should the contractor fail to meet project timelines for three or more 
months, the County may proceed with actions to terminate the 
contract for default. 
 
10.13.3.6 
Annual Reporting: Not later than 30 days after the close of each 
fiscal year in which grant monies awarded under this contract are 
furnished, contractor shall submit to the County a report which shall 
contain: 
 
10.13.3.6.1 
a description of the progress made in accomplishing 
the objectives of the project 
 
10.13.3.6.2 
a summary of the use of such funds during the 
preceding fiscal year 
 
10.13.3.6.3 
a description of the activities carried out

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10.13.4 
Financial Reporting 
 
10.13.4.1 
Contractor shall maintain a financial account of financial activities 
related to the contract and shall provide a financial statement 
reporting in U.S. dollars, all expenditures of County awarded grant 
funds and any income earned on those funds. The financial 
statement should include County funds received and expended 
under this grant during the period covered by the report. The 
financial statement will be prepared from books and records 
maintained on a fund accounting (cash) basis. Only expenditures 
made in support of the grant purposes should be charged against 
the grant, and records should be maintained of such expenditures 
made in support of the grant adequate to enable the auditing of such 
funds on a quarterly basis. 
 
10.13.4.2 
Contractor shall keep and may be asked to provide documentation 
indicating contractor has received three quotes prior to purchases at 
or exceeding $50,000 and described in 2 CFR § 200.32.  
 
10.14 
PROJECT COMPLETION REPORTING 
 
Contractor shall provide the MCHSD with a brief Project Completion no more than 30 days 
after the contractor’s project is completed. Specific information about what to include in the 
Project Completion report will be provided to the contractor after award. 
 
10.15 
FINANCIAL MANAGEMENT 
 
10.15.1 
Contractor shall maintain a financial management system that meet the following 
standards: 
 
10.15.1.1 
Financial reporting: Accurate, current, and complete disclosure of 
the financial results of financially assisted activities must be made in 
accordance with the financial reporting requirements of the 
agreement. 
 
10.15.1.2 
Accounting records: The contractor must maintain records which 
adequately identify the source and application of funds provided for 
financially assisted activities. These records must contain 
information pertaining to the contract and authorizations, 
obligations, unobligated balances, assets, liabilities, outlays or 
expenditures, and income. 
 
10.15.1.3 
Internal control: The contractor shall maintain effective control and 
accountability for all contract cash, real and personal property, and 
other assets. The contractor must adequately safeguard all such 
property and must assure that it is used solely for authorized 
purposes. 
 
10.15.1.4 
Budget control: The contractor must maintain actual expenditures or 
outlays compared with budgeted amounts for the contract. Financial 
information must be related to performance or productivity data, 
including the development of unit cost information whenever 
appropriate or specifically required in the contract. If unit cost data 
is required, estimates based on available documentation will be 
accepted whenever possible.

SERIAL 230114-RFP 
 
10.15.1.5 
Allowable cost: The contractor must use applicable 2 C.F.R. Part 
200 cost principles, agency program regulations, and the terms of 
the contract will be followed in determining the reasonableness, 
allowability, and allocability of costs. 
 
10.15.1.6 
Source documentation: Accounting records must be supported by 
such source documentation as cancelled checks, paid bills, payrolls, 
time, and attendance records, contract, and subcontract documents, 
etc. 
 
10.15.1.7 
Documentation regarding receipt of purchase. 
 
10.16 
RECORD KEEPING 
 
10.16.1 
Contractors shall be responsible for maintaining records of receipts and 
expenditures, clients served, services provided, and locations served for all 
activities performed using grant funds. Such records include, but are not limited 
to: 
 
10.16.1.1 
Financial statement of all expenditures of grant funds and any 
income earned on those funds. 
 
10.16.1.2 
Records of receipts and expenditures that were paid for by the grant. 
 
10.16.1.3 
A grant program plan, including any additional requirements. 
 
10.16.1.4 
Documentation of any program plan reviews and updates. 
 
10.16.1.5 
Documentation of the services provided in accordance with the grant 
 
10.16.2 
Contractor shall maintain all records in an accurate and organized manner and 
keep all records in a secure location. 
 
10.16.3 
ESG funded providers must ensure that data on all persons served and all 
activities provided under ESG are entered into the applicable community-wide 
Homeless Management Information System (HMIS) in the area in which those 
persons and activities are located, or a comparable database, in accordance 
with HUD's standards on participation, data collection, and reporting under a 
local HMIS. If the subrecipient is a victim service provider or a legal services 
provider, it may use a comparable database that collects client-level data over 
time (i.e., longitudinal data) and generates unduplicated aggregate reports 
based on the data. Information entered into a comparable database must not be 
entered directly into or provided to an HMIS. 
 
10.17 
CONTRACT COMPLIANCE MONITORING/AUDITING 
 
10.17.1 
The County will monitor the contractor's compliance with, and performance 
under, the terms and conditions of the contract and the applicable federal 
regulations. On-site visits for compliance monitoring may be made by the County 
and its grantor agencies (or both the County and its grantor agencies) at any 
time during the contractor's normal business hours, announced or unannounced. 
During an on-site visit, the contractor shall make all of its records and accounts 
related to work performed or services provided under the contract are available 
to the County for inspection and copying. 
 
10.17.2 
Contractor shall provide read only access to the County for HMIS project 
reporting once per quarter, as scheduled with the County upon award of the 
contract. In addition, contractor shall provide County access to HMIS reporting, 
as requested, and within three days of a monitoring request.

SERIAL 230114-RFP 
 
 
10.17.3 
The County will request information for fiscal monitoring/audit per Office of 
Management and Budget (OMB) Uniform Guidance 2 C.F.R. § 200, to include: 
 
10.17.3.1 
Financial Management 2 C.F.R. § 200.302 
 
10.17.3.2 
Internal Controls 2 C.F.R. § 200.303 
 
10.17.3.3 
Bonds 2 C.F.R. § 200.304 
 
10.17.3.4 
Payment and Financial Reporting 2 C.F.R. § 200.305 
 
10.17.3.5 
Cost Sharing or Matching 2 C.F.R. § 200.306 
 
10.17.3.6 
Program Income 2 C.F.R. § 200.307 
 
10.17.3.7 
Revision of Budget and Program Plans 2 C.F.R. § 200.308 
 
10.17.3.8 
Period of Performance 2 C.F.R. § 200.309 
 
10.17.3.9 
Insurance Coverage 2 C.F.R. § 200.310 
 
10.17.3.10 Record Retention and Access 2 C.F.R. §§ 200.334 – 200.338 
 
10.17.3.11 Procurement Standards 2 C.F.R. § 200.318 
 
10.17.3.12 Indirect Costs 2 C.F.R. § 200.414 
 
10.17.3.13 Compensation-Personal Services 2 C.F.R. § 200.430 
 
10.17.3.14 Audit Requirements 2 C.F.R. §§ 200.501-200.517 
 
10.17.4 
Contractor, as a subrecipient of 21.027 Assistance Listing Number (ALN) 
American Rescue Plan Act Coronavirus State and Local Fiscal Recovery Funds,  
shall be in compliance and remain in compliance throughout the term of the 
contract with 2 CFR 200. Contractor shall indicate compliance and provide as part 
of proposal submission using Attachment H - CERTIFICATE OF COMPLIANCE 
WITH 2 CFR 200. 
 
10.17.5 
Contractor may be monitored for fiscal, program delivery and grant compliance 
annually or more often as needed to ensure complete use of grant funds. 
 
10.17.6 
If contractor is found to be deficient in any area, contractor shall receive written 
notification of findings and required corrective actions. Contractor shall provide 
a written response outlining corrective actions and steps to ensure findings are 
corrected and resolved to preclude future issues. 
 
10.17.7 
The contractor shall reimburse the County for any and all uses of American 
Rescue Plan Act of 2021, H.R. 1319 (ARPA) funds in the event that the federal 
government determines the use did not comply with the ARPA laws, rules, and 
guidelines.  The intent of the parties is that the contractor will reimburse the   
County within a timeframe that allows the County to use the reimbursed funds to   
refund the money to the U.S. Department of the Treasury, as required by ARPA. 
 
11.0 
TERMS AND CONDITIONS 
 
11.1 
INDEMNIFICATION

SERIAL 230114-RFP 
 
11.1.1 To the fullest extent permitted by law, and to the extent that claims, damages, 
losses, or expenses are not covered and paid by insurance purchased by the 
contractor, the contractor shall defend, indemnify, and hold harmless the County 
(as Owner), its agents, representatives, officers, directors, officials, and employees 
from and against all claims, damages, losses, and expenses (including, but not 
limited to attorneys' fees, court costs, expert witness fees, and the costs and 
attorneys' fees for appellate proceedings) arising out of, or alleged to have resulted 
from, the negligent acts, errors, omissions, or mistakes of the contractor, a 
subcontractor, anyone directly or indirectly employed by them, or anyone for 
whose acts they may be liable relating to the performance of this contract. 
 
11.1.2 Contractor's duty to defend, indemnify, and hold harmless the County, its agents, 
representatives, officers, directors, officials, and employees shall arise in 
connection with any claim, damage, loss, or expense that is attributable to bodily 
injury, sickness, disease, death, or injury to, impairment of, or destruction of 
tangible property, including loss of use resulting therefrom, caused by negligent 
acts, errors, omissions, or mistakes in the performance of this contract, but only to 
the extent caused by the negligent acts or omissions of the contractor, a 
subcontractor, anyone directly or indirectly employed by them, or anyone for 
whose acts they may be liable, regardless of whether or not such claim, damage, 
loss, or expense is caused in part by a party indemnified hereunder. 
 
11.1.3 The amount and type of insurance coverage requirements set forth herein will in 
no way be construed as limiting the scope of the indemnity in this section. 
 
11.1.4 The scope of this indemnification does not extend to the sole negligence of County. 
 
11.2 
INSURANCE 
 
11.2.1 Contractor, at Contractor’s own expense, shall purchase and maintain, at a 
minimum, the herein stipulated insurance from a company or companies duly 
licensed by the State of Arizona and possessing an AM Best, Inc. category rating 
of B++. In lieu of State of Arizona licensing, the stipulated insurance may be 
purchased from a company or companies, which are authorized to do business in 
the State of Arizona, provided that said insurance companies meet the approval of 
County. The form of any insurance policies and forms must be acceptable to 
County. 
 
11.2.2 All insurance required herein shall be maintained in full force and effect until all 
work or service required to be performed under the terms of the contract is 
satisfactorily completed and formally accepted. Failure to do so may, at the sole 
discretion of County, constitute a material breach of this contract. 
 
11.2.3 In the event that the insurance required is written on a claims-made basis, 
Contractor warrants that any retroactive date under the policy shall precede the 
effective date of this contract and either continuous coverage will be maintained, 
or an extended discovery period will be exercised for a period of two years 
beginning at the time work under this contract is completed. 
 
11.2.4 Contractor’s insurance shall be primary insurance as respects County, and any 
insurance or self-insurance maintained by County shall not contribute to it. 
 
11.2.5 Any failure to comply with the claim reporting provisions of the insurance policies 
or any breach of an insurance policy warranty shall not affect the County’s right to 
coverage afforded under the insurance policies. 
 
11.2.6 The insurance policies may provide coverage that contains deductibles or self-
insured retentions. Such deductible and/or self-insured retentions shall not be 
applicable with respect to the coverage provided to County under such policies.

SERIAL 230114-RFP 
 
Contractor shall be solely responsible for the deductible and/or self-insured 
retention and County, at its option, may require Contractor to secure payment of 
such deductibles or self-insured retentions by a surety bond or an irrevocable and 
unconditional letter of credit. 
 
11.2.7 The insurance policies required by this contract, except Workers’ Compensation 
and Errors and Omissions, shall name County, its agents, representatives, officers, 
directors, officials, and employees as additional insureds. 
 
11.2.8 The policies required hereunder, except Workers’ Compensation and Errors and 
Omissions, shall contain a waiver of transfer of rights of recovery (subrogation) 
against County, its agents, representatives, officers, directors, officials, and 
employees for any claims arising out of Contractor’s work or service. 
 
11.2.9 If available, the insurance policies required by this contract may be combined with 
Commercial Umbrella Insurance policies to meet the minimum limit requirements. 
If a Commercial Umbrella insurance policy is utilized to meet insurance 
requirements, the Certificate of Insurance shall indicate which lines the 
Commercial Umbrella Insurance covers. 
 
11.2.9.1 Commercial General Liability 
 
Commercial General Liability (CGL) insurance and, if necessary, 
Commercial Umbrella insurance with a limit of not less than $2,000,000 
for each occurrence, $4,000,000 Products/Completed Operations 
Aggregate, and $4,000,000 General Aggregate Limit. The policy shall 
include coverage for premises liability, bodily injury, broad form property 
damage, personal injury, products and completed operations and 
blanket contractual coverage, and shall not contain any provisions which 
would serve to limit third party action over claims. There shall be no 
endorsement or modifications of the CGL limiting the scope of coverage 
for liability arising from explosion, collapse, or underground property 
damage. 
 
11.2.9.2 Automobile Liability 
 
Commercial/Business Automobile Liability insurance with a combined 
single limit for bodily injury and property damage of not less than 
$2,000,000 each occurrence with respect to any of the Contractor’s 
owned, hired, and non-owned vehicles assigned to or used in 
performance of the Contractor’s work or services or use or maintenance 
of the premises under this contract.  
 
11.2.9.3 Workers’ Compensation 
 
11.2.9.3.1 Workers’ compensation insurance to cover obligations 
imposed by Federal and State statutes having jurisdiction of 
Contractor’s employees engaged in the performance of the 
work or services under this contract; and Employer’s 
Liability insurance of not less than $1,000,000 for each 
accident, $1,000,000 disease for each employee, and 
$1,000,000 disease policy limit.  
 
11.2.9.3.2 Contractor, its subcontractors, and sub-subcontractors 
waive all rights against this contract and its agents, officers, 
directors, and employees for recovery of damages to the 
extent these damages are covered by the workers’ 
compensation and Employer’s Liability or Commercial 
Umbrella Liability insurance obtained by Contractor, its

SERIAL 230114-RFP 
 
subcontractors, and its sub-subcontractors pursuant to this 
contract. 
 
11.2.9.4 Sexual Molestation and Physical Abuse 
 
The policy shall be endorsed to include coverage for sexual molestation 
and physical abuse at limits not less than $2,000,000.00 per occurrence 
and $4,000,000.00 aggregate. These limits may be included within a 
General Liability policy, Professional Liability policy or provided by 
separate endorsement with its own limits as required. Contractor must 
provide the following statement on their Certificate(s) of Insurance: 
“Sexual molestation and physical abuse coverage is included.” 
Policies/certificates stating that “Sexual molestation and physical abuse 
coverage is not excluded” do not meet this requirement. 
 
11.2.10 
Certificates of Insurance 
 
11.2.10.1 Prior to contract award, Contractor shall furnish the County with valid 
and complete Certificates of Insurance, or formal endorsements as 
required by the contract in the form provided by the County, issued by 
Contractor’s insurer(s), as evidence that policies providing the required 
coverage, conditions and limits required by this contract are in full force 
and effect. Such certificates shall identify this contract number and title. 
 
11.2.10.2 In the event any insurance policy(ies) required by this contract is (are) 
written on a claims-made basis, coverage shall extend for two years past 
completion and acceptance of Contractor’s work or services and as 
evidenced by annual certificates of insurance. 
 
11.2.10.3 If a policy does expire during the life of the Contract, a renewal certificate 
must be sent to County 15 calendar days prior to the expiration date. 
 
11.2.10.4 Certificates of Insurance shall identify Maricopa County as the certificate 
holder as follows: 
 
Maricopa County 
c/o Risk Management 
301 W Jefferson St, Suite 910 
Phoenix, AZ 85003 
 
11.2.11 Cancellation and Expiration Notice 
 
Applicable to all insurance policies required within the insurance requirements of 
this contract, Contractor’s insurance shall not be permitted to expire, be 
suspended, be canceled, or be materially changed for any reason without 30 days 
prior written notice to Maricopa County. Contractor must provide to Maricopa 
County, within two business days of receipt, if they receive notice of a policy that 
has been or will be suspended, canceled, materially changed for any reason, has 
expired, or will be expiring. Such notice shall be sent directly to Maricopa County 
Office of Procurement Services and shall be mailed, or hand delivered to 301 W. 
Jefferson St. Suite 700, Phoenix, AZ 85003, or emailed to the procurement officer 
noted in the contract. 
 
11.3 
FORCE MAJEURE 
 
11.3.1 Neither party shall be liable for failure of performance, nor incur any liability to the 
other party on account of any loss or damage resulting from any delay or failure to 
perform all or any part of this contract, if such delay or failure is caused by events, 
occurrences, or causes beyond the reasonable control and without negligence of

SERIAL 230114-RFP 
 
the parties. Such events, occurrences, or causes include, but are not limited to, 
acts of God/nature (including fire, flood, earthquake, storm, hurricane, or other 
natural disaster), war, invasion, act of foreign enemies, hostilities (whether war is 
declared or not), civil war, riots, rebellion, revolution, insurrection, military or 
usurped power or confiscation, terrorist activities, nationalization, government 
sanction, lockout, blockage, embargo, labor dispute, strike, and interruption or 
failure of electricity or telecommunication service, and pandemic. 
 
11.3.1 Each party, as applicable, shall give the other party notice of its inability to perform 
and particulars in reasonable detail of the cause of the inability. Each party must 
use best efforts to remedy the situation and remove, as soon as practicable, the 
cause of its inability to perform or comply. 
 
11.3.2 The party asserting Force Majeure as a cause for non-performance shall have the 
burden of proving that reasonable steps were taken to minimize delay or damages 
caused by foreseeable events, that all non-excused obligations were substantially 
fulfilled, and that the other party was timely notified of the likelihood or actual 
occurrence which would justify such an assertion, so that other prudent 
precautions could be contemplated. 
 
11.4 
ORDERING AUTHORITY 
 
Any request for purchase shall be accompanied by a valid purchase order issued by a 
County department or directed by a Certified Agency Procurement Aid (CAPA) with a 
purchase card for payment. 
 
11.5 
NO MINIMUM OR MAXIMUM PURCHASE OBLIGATION 
 
This contract does not guarantee any minimum or maximum purchases will be made. 
Orders will only be placed under this contract when the County identifies a need and proper 
authorization and documentation have been approved. 
 
11.6 
PURCHASE ORDERS 
 
11.6.1 County reserves the right to cancel purchase orders within a reasonable period of 
time after issuance. Should a purchase order be canceled, the County agrees to 
reimburse the Contractor for actual and documentable costs incurred by the 
Contractor in response to the purchase order. The County will not reimburse the 
Contractor for any costs incurred after receipt of County notice of cancellation, or 
for lost profits, or for shipment of product prior to issuance of purchase order. 
 
11.6.2 Contractor agrees to accept verbal notification of cancellation of purchase orders 
from the County procurement officer with written notification to follow. Contractor 
specifically acknowledges to be bound by this cancellation policy. 
 
11.7 
BACKGROUND CHECK 
 
Respondents may be required to pass multiple background checks (e.g. Sheriff’s Office, 
County Attorney's Office, Courts, as well as Maricopa County general government) to 
determine if the respondent is acceptable to do business with the County. This applies to, 
but is not limited to, the company, subcontractors, and employees, and the failure to pass 
these checks shall deem the respondent non-responsible. 
 
11.8 
SUSPENSION OF WORK 
 
The procurement officer may order the Contractor, in writing, to suspend, delay, or interrupt 
all or any part of the work of this contract for the period of time that the procurement officer 
determines appropriate for the convenience of the County. No adjustment shall be made 
under this clause for any suspension, delay, or interruption to the extent that performance

SERIAL 230114-RFP 
 
would have been so suspended, delayed, or interrupted by any other cause, including the 
fault or negligence of the Contractor. No request for adjustment under this clause shall be 
granted unless the claim, in an amount stated, is asserted in writing as soon as practicable 
after the termination of the suspension, delay, or interruption, but not later than the date of 
final payment under the contract. 
 
11.9 
STOP WORK ORDER 
 
11.9.1 
The procurement officer may, at any time, by written order to the Contractor, 
require the Contractor to stop all, or any part, of the work called for by this 
contract for a period of 90 calendar days after the order is delivered to the 
Contractor, and for any further period to which the parties may agree. The order 
shall be specifically identified as a stop work order issued under this clause. 
Upon receipt of the order, the Contractor shall immediately comply with its terms 
and take all reasonable steps to minimize the incurrence of costs allocable to 
the work covered by the order during the period of work stoppage. Within a 
period of 90 calendar days after a stop work order is delivered to the Contractor, 
or within any extension of that period to which the parties shall have agreed, the 
procurement officer shall either: 
 
11.9.1.1 cancel the stop work order; or  
 
11.9.1.2 terminate the work covered by the order as provided in the 
Termination for Default or the Termination for Convenience clause of 
this contract. 
 
11.9.1.3 The procurement officer may make an equitable adjustment in the 
delivery schedule and/or contract price, and the contract shall be 
modified, in writing, accordingly, if the Contractor demonstrates that 
the stop work order resulted in an increase in costs to the Contractor 
 
11.10 
TERMINATION FOR CONVENIENCE 
 
Maricopa County may terminate the resultant contract for convenience by providing 60 
calendar days advance notice to the Contractor. 
 
11.11 
TERMINATION FOR DEFAULT 
 
11.11.1 
The County may, by written Notice of Default to the Contractor, terminate this 
contract in whole or in part if the Contractor fails to: 
 
11.11.1.1 deliver the supplies or to perform the services within the time specified 
in this contract or any extension;  
 
11.11.1.2 make progress, so as to endanger performance of this contract; or 
 
11.11.1.3 perform any of the other provisions of this contract. 
 
11.11.1.4 The County’s right to terminate this contract under these subparagraphs 
may be exercised if the Contractor does not cure such failure within 10 
business days (or more if authorized in writing by the County) after 
receipt of a Notice to Cure from the procurement officer specifying the 
failure. 
 
11.12 
PERFORMANCE 
 
It shall be the Contractor’s responsibility to meet the proposed performance requirements. 
Maricopa County reserves the right to obtain services on the open market in the event the 
Contractor fails to perform, and any price differential will be charged against the Contractor.

SERIAL 230114-RFP 
 
 
11.13 
ACCEPTANCE 
 
Upon completion of services, service delivery shall be deemed accepted and the warranty 
period shall begin when a) material(s)/equipment is installed (as necessary) and fully 
operational; and/or b) the department has deemed all service/work completed, including 
but not limited to, any inspection, repair, installation, design, development, deployment, 
operation, and initial training, (as applicable). Additionally, all documentation shall be 
completed prior to final acceptance. 
 
11.14 
CONTRACTOR EMPLOYEE MANAGEMENT 
 
11.14.1 
Contractor shall endeavor to maintain the personnel proposed in their proposal 
throughout the performance of this contract. 
 
11.14.2 
If Contractor personnel’s employment status changes, Contractor shall provide 
County a list of proposed replacements with equivalent or greater experience. 
 
11.14.3 
Under no circumstances shall the implementation schedule to be impacted by a 
personnel change on the part of the Contractor. 
 
11.14.4 
Contractor shall not reassign any key personnel identified in their proposal 
without the express consent of the County. 
 
11.14.5 
County reserves the right to immediately remove from its premises any 
Contractor personnel it determines to be a risk to County operations. 
 
11.14.6 
County reserves the right to request the replacement of any Contractor 
personnel at any time, for any reason. 
 
11.15 
WARRANTY OF SERVICES 
 
11.15.1 
The Contractor warrants that all services provided hereunder will conform to the 
requirements of the contract, including all descriptions, specifications, and 
attachments made a part of this contract. County’s acceptance of services or 
goods provided by the Contractor shall not relieve the Contractor from its 
obligations under this warranty. 
 
11.15.2 
In addition to its other remedies, County may, at the Contractor's expense, 
require prompt correction of any services failing to meet the Contractor's 
warranty herein. Services corrected by the Contractor shall be subject to all the 
provisions of this contract in the manner and to the same extent as services 
originally furnished hereunder. 
 
11.16 
INSPECTION OF SERVICES 
 
11.16.1 
The Contractor shall provide and maintain an inspection system acceptable to 
County covering the services under this contract. Complete records of all 
inspection work performed by the Contractor shall be maintained and made 
available to County during contract performance and for as long afterwards as 
the contract requires. 
 
11.16.2 
County has the right to inspect and test all services called for by the contract, to 
the extent practicable at all times and places during the term of the contract. 
County shall perform inspections and tests in a manner that will not unduly delay 
the work. 
 
11.16.3 
If any of the services do not conform to contract requirements, County may 
require the Contractor to perform the services again in conformity with contract

SERIAL 230114-RFP 
 
requirements, at no cost to the County. When the defects in services cannot be 
corrected by re-performance, County may: 
 
11.16.3.1 require the Contractor to take necessary action to ensure that future 
performance conforms to contract requirements; and 
 
11.16.3.2 reduce the contract price to reflect the reduced value of the services 
performed. 
 
11.16.4 
If the Contractor fails to promptly perform the services again or to take the 
necessary action to ensure future performance in conformity with contract 
requirements, County may: 
 
11.16.4.1 by contract or otherwise, perform the services and charge to the 
Contractor, through direct billing or through payment reduction, any cost 
incurred by County that is directly related to the performance of such 
service; or 
 
11.16.4.2 terminate the contract for default. 
 
11.17 
USAGE REPORT 
 
The Contractor shall furnish the County a usage report, upon request, delineating the 
acquisition activity governed by the contract. The format of the report shall be approved by 
the County and shall disclose the quantity and dollar value of each contract item by 
individual unit of measure. 
 
11.18 
STATUTORY RIGHT OF CANCELLATION FOR CONFLICT OF INTEREST 
 
Notice is given that, pursuant to A.R.S. § 38-511, the County may cancel any contract 
without penalty or further obligation within three years after execution of the contract, if any 
person significantly involved in initiating, negotiating, securing, drafting, or creating the 
contract on behalf of the County is at any time, while the contract or any extension of the 
contract is in effect, an employee or agent of any other party to the contract in any capacity 
or consultant to any other party of the contract with respect to the subject matter of the 
contract. Additionally, pursuant to A.R.S. § 38-511, the County may recoup any fee or 
commission paid or due to any person significantly involved in initiating, negotiating, 
securing, drafting, or creating the contract on behalf of the County from any other party to 
the contract arising as the result of the contract. 
 
11.19 
OFFSET FOR DAMAGES 
 
In addition to all other remedies at Law or Equity, the County may offset from any money 
due to the Contractor any amounts Contractor owes to the County for damages resulting 
from breach or deficiencies in performance of the contract. 
 
11.20 
SUBCONTRACTING 
 
11.20.1 
The Contractor may not assign to another Contractor or subcontract to another 
party for performance of the terms and conditions hereof without the written 
consent of the County. All correspondence authorizing subcontracting must 
reference the bid serial number and identify the job or project. 
 
11.20.2 
The subcontractor’s rate for the job shall not exceed that of the prime 
Contractor’s rate, as bid in the pricing section, unless the prime Contractor is 
willing to absorb any higher rates. The subcontractor’s invoice shall be invoiced 
directly to the prime Contractor, who in turn shall pass-through the costs to the 
County, without mark-up. A copy of the subcontractor’s invoice must accompany 
the prime Contractor’s invoice.

SERIAL 230114-RFP 
 
 
11.21 
AMENDMENTS 
 
All amendments to this contract shall be in writing and approved/signed by both parties. 
Maricopa County Office of Procurement Services shall be responsible for approving all 
amendments for Maricopa County. 
 
11.22 
ADDITIONS/DELETIONS OF REQUIREMENTS 
 
The County reserves the right to add and/or delete materials and services to a contract. If 
a service requirement is deleted, payment to the Contractor will be reduced proportionately 
to the amount of service reduced in accordance with the bid price. If additional materials 
or services are required from a contract, prices for such additions will be negotiated 
between the Contractor and the County. 
 
11.23 
RIGHTS IN DATA 
 
11.23.1 
The County shall have the use of data and reports resulting from a contract 
without additional cost or other restriction except as may be established by law 
or applicable regulation. Each party shall supply to the other party, upon request, 
any available information that is relevant to a contract and to the performance 
thereunder. 
 
11.23.2 
Data, records, reports, and all other information generated for the County by a 
third party as the result of a contract are the property of the County and shall be 
provided in a format designated by the County or shall be and remain accessible 
to the County into perpetuity. 
 
11.24 
ACCESS TO AND RETENTION OF RECORDS FOR THE PURPOSE OF AUDIT AND/OR 
OTHER REVIEW 
 
11.24.1 
In accordance with Section MC1-372 of the Maricopa County Procurement 
Code, the Contractor agrees to retain (physical or digital copies of) all books, 
records, accounts, statements, reports, files, and other records and back-up 
documentation relevant to this contract for six years after final payment or until 
after the resolution of any audit questions, which could be more than six years, 
whichever is longest. The County, Federal or State auditors and any other 
persons duly authorized by the department shall have full access to and the right 
to examine, copy, and make use of, any and all said materials. 
 
11.24.2 
If the Contractor’s books, records, accounts, statements, reports, files, and other 
records and back-up documentation relevant to this contract are not sufficient to 
support and document that requested services were provided, the Contractor 
shall reimburse Maricopa County for the services not so adequately supported 
and documented. 
 
11.25 
AUDIT DISALLOWANCES 
 
If at any time it is determined by the County that a cost for which payment has been made 
is a disallowed cost, the County shall notify the Contractor in writing of the disallowance. 
The course of action to address the disallowance shall be at sole discretion of the County, 
and may include either an adjustment to future invoices, request for credit, request for a 
check, or a deduction from current invoices submitted by the Contractor equal to the 
amount of the disallowance, or to require reimbursement forthwith of the disallowed amount 
by the Contractor by issuing a check payable to Maricopa County. 
 
11.26 
STRICT COMPLIANCE

SERIAL 230114-RFP 
 
Acceptance by County of a performance that is not in strict compliance with the terms of 
the contract shall not be deemed to be a waiver of strict compliance with respect to all other 
terms of the contract. 
11.27 
VALIDITY 
 
The invalidity, in whole or in part, of any provision of this contract shall not void or affect 
the validity of any other provision of the contract. 
 
11.28 
SEVERABILITY 
 
The removal, in whole or in part, of any provision of this contract shall not void or affect the 
validity of any other provision of this contract. 
 
11.29 
RELATIONSHIPS 
 
11.29.1 
In the performance of the services described herein, the Contractor shall act 
solely as an independent Contractor, and nothing herein or implied herein shall 
at any time be construed as to create the relationship of employer and employee, 
co-employee, partnership, principal and agent, or joint venture between the 
County and the Contractor. 
 
11.29.2 
The County reserves the right of final approval on proposed staff. Also, upon 
request by the County, the Contractor will be required to remove any employees 
working on County projects and substitute personnel based on the discretion of 
the County within two business days, unless previously approved by the County. 
 
11.30 
NON-DISCRIMINATION 
 
Contractor agrees to comply with all provisions and requirements of Arizona Executive 
Order 2009-09, including flow down of all provisions and requirements to any 
subcontractors. Executive Order 2009-09 supersedes Executive Order 99-4 and amends 
Executive Order 75-5 and is hereby incorporated into this contract as if set forth in full 
herein. During the performance of this contract, Contractor shall not discriminate against 
any employee, client, or any other individual in any way because of that person’s age, race, 
creed, color, religion, sex, disability, or national origin. (Arizona Executive Order 2009-09 
can be viewed at https://apps.azsos.gov/public_services/register/2009/46/governor.pdf) 
 
11.31 
WRITTEN CERTIFICATION PURSUANT to A.R.S. § 35-393.01 
 
If vendor engages in for-profit activity and has 10 or more employees, and if this agreement 
has a value of $100,000 or more, vendor certifies it is not currently engaged in, and agrees 
for the duration of this agreement to not engage in, a boycott of goods or services from 
Israel. This certification does not apply to a boycott prohibited by 50 U.S.C. § 4842 or a 
regulation issued pursuant to 50 U.S.C. § 4842. 
 
11.32 
CERTIFICATION REGARDING DEBARMENT AND SUSPENSION 
 
11.32.1 
The undersigned (authorized official signing on behalf of the Contractor) certifies 
to the best of his or her knowledge and belief that the Contractor, its current 
officers, and directors: 
 
11.32.1.1 are not presently debarred, suspended, proposed for debarment, 
declared ineligible, or voluntarily excluded from being awarded any 
contract or grant by any United States department or agency or any 
state, or local jurisdiction; 
 
11.32.1.2 have not within a three-year period preceding this contract:

SERIAL 230114-RFP 
 
11.32.1.2.1 been convicted of fraud or any criminal offense in 
connection with obtaining, attempting to obtain, or as the 
result of performing a government entity (Federal, State or 
local) transaction or contract; or 
 
11.32.1.2.2 been convicted of violation of any Federal or State antitrust 
statutes or conviction for embezzlement, theft, forgery, 
bribery, falsification or destruction of records, making false 
statements, or receiving stolen property regarding a 
government entity transaction or contract; 
 
11.32.1.3 are not presently indicted or criminally charged by a government entity 
(Federal, State or local) with commission of any criminal offenses in 
connection with obtaining, attempting to obtain, or as the result of 
performing a government entity public (Federal, State or local) 
transaction or contract; 
 
11.32.1.4 are not presently facing any civil charges from any governmental entity 
regarding obtaining, attempting to obtain, or from performing any 
governmental entity contract or other transaction; and  
 
11.32.1.5 have not within a three-year period preceding this contract had any 
public transaction (Federal, State or local) terminated for cause or 
default. 
 
11.32.2 
If any of the above circumstances described in the paragraph are applicable to 
the entity submitting a bid for this requirement, include with your bid an 
explanation of the matter including any final resolution. 
 
11.32.3 
The Contractor shall include, without modification, this clause in all lower tier 
covered 
transactions 
(i.e. 
transactions 
with 
subcontractors 
or 
sub-
subcontractors) and in all solicitations for lower tier covered transactions related 
to this contract. If this clause is applicable to a subcontractor or sub-
subcontractor, the Contractor shall include the information required by this 
clause with their bid. 
 
11.33 
VERIFICATION REGARDING COMPLIANCE WITH A.R.S. § 41-4401 AND FEDERAL 
IMMIGRATION LAWS AND REGULATIONS 
 
11.33.1 
By entering into the contract, the Contractor warrants compliance with the 
Immigration and Nationality Act (INA using E-Verify) and all other Federal 
immigration laws and regulations related to the immigration status of its employees 
and A.R.S. § 23-214(A). The Contractor shall obtain statements from its 
subcontractors certifying compliance and shall furnish the statements to the 
procurement officer upon request. These warranties shall remain in effect through 
the term of the contract. The Contractor and its subcontractors shall also maintain 
Employment Eligibility Verification forms (I-9) as required by the Immigration 
Reform and Control Act of 1986, as amended from time to time, for all employees 
performing work under the contract and verify employee compliance using the E-
Verify system and shall keep a record of the verification for the duration of the 
employee’s employment or at least three years, whichever is longer. I-9 forms are 
available for download at www.uscis.gov. 
 
11.33.2 
The County retains the legal right to inspect documents of Contractor and 
subcontractor employees performing work under this contract to verify compliance 
with paragraph 11.33.1 of this section. Contractor and subcontractor shall be given 
reasonable notice of the County’s intent to inspect and shall make the documents 
available at the time and date specified. Should the County suspect or find that 
the Contractor or any of its subcontractors are not in compliance, the County will

SERIAL 230114-RFP 
 
consider this a material breach of the contract and may pursue any and all 
remedies allowed by law, including, but not limited to: suspension of work, 
termination of the contract for default, and suspension and/or debarment of the 
Contractor. All costs necessary to verify compliance are the responsibility of the 
Contractor. 
 
11.34 
CONTRACTOR EMPLOYEE WHISTLEBLOWER RIGHTS AND REQUIREMENT TO 
INFORM EMPLOYEES OF WHISTLEBLOWER RIGHTS 
 
11.34.1 
The parties agree that this contract and employees working on this contract will 
be subject to the Contractor employee whistleblower protections established by 
Title 41 U.S.C. § 4712 and Section 3.908 of the Federal Acquisition Regulation. 
 
11.34.2 
Contractor shall inform its employees in writing, in the predominant language of 
the workforce, of employee whistleblower rights and protections under 41 U.S.C. 
§ 4712, as described in Section 3.908 of the Federal Acquisition Regulation. 
Documentation of such employee notification must be kept on file by Contractor 
and copies provided to County upon request. 
 
11.34.3 
Contractor shall insert the substance of this clause, including this paragraph, in 
all subcontracts over the simplified acquisition threshold ($250,000 as of fiscal 
year 2018). 
 
11.35 
CONTRACTOR LICENSE REQUIREMENT 
 
The Contractor shall procure all permits, insurance, and licenses, and pay the charges and 
fees necessary and incidental to the lawful conduct of his/her business, and as necessary 
complete any requirements, by any and all governmental or non-governmental entities as 
mandated to maintain compliance with and remain in good standing. The Contractor shall 
keep fully informed of existing and future trade or industry requirements, and Federal, 
State, and local laws, ordinances, and regulations which in any manner affect the fulfillment 
of a contract and shall comply with the same. Contractor shall immediately notify both the 
Office of Procurement Services and the department of any and all changes concerning 
permits, insurance, or licenses. 
 
11.36 
RELIGIOUS ACTIVITIES 
 
The contractor agrees that costs, planned or claimed, including costs incurred, shall not 
include any expense for any religious activity. 
 
11.37 
POLITICAL ACTIVITY PROHIBITED 
 
None of the funds, materials, property, or services contributed by the County or the 
contractor under the agreement shall be used in the performance of this agreement for any 
partisan political activity, or to further the election or defeat of any candidate for public 
office. 
 
11.38 
EQUAL EMPLOYMENT OPPORTUNITY 
 
11.38.1 
The contractor shall not discriminate against any employee or applicant for 
employment because of race, age, disability, color, religion, sex, or national 
origin. The contractor shall take affirmative action to ensure applicants are 
employed and that employees are treated during employment without regard to 
their race, age, disability, color, religion, sex, or national origin. Such action shall 
include but is not limited to the following: employment, upgrading, demotion or 
transfer, recruitment, or recruitment advertising, lay-off or termination, rates of 
pay or other forms of compensation, and selection for training, including 
apprenticeship.

SERIAL 230114-RFP 
 
11.38.2 
Contractor shall comply with the following provisions: 
 
11.38.2.1 Title VI and VII of the Civil Rights Act of 1964, as amended (42 U.S.C. 
§§ 2000a, et seq.); 
 
11.38.2.2 The Rehabilitation Act of 1973, as amended (29 U.S.C. §§ 701, et seq.); 
 
11.38.2.3 The Age Discrimination in Employment Act of 1967, as amended 
(29 
U.S.C. §§ 621, et seq.); 
 
11.38.2.4 The Americans With Disabilities Act of 1990 (42 U.S.C. §§ 12101, et 
seq.); and Arizona Executive Order 2009-09, as amended, et seq. 
which mandates that all persons shall have equal access to 
employment opportunities. 
 
11.38.2.5 Contractor understands that the United States has the right to seek 
judicial enforcement of this assurance. 
 
11.39 
CERTIFICATION REGARDING LOBBYING 
 
11.39.1 
Contractor certifies, to the best of their knowledge and belief, that: 
 
11.39.1.1 No federal appropriated funds have been paid or will be paid, by or on 
behalf of the Contractor, to any person for influencing or attempting to 
influence an officer or employee of any agency. This applies to a 
Member of Congress, an officer or employee of Congress, or an 
employee of a Member of Congress in connection with the awarding of 
any federal contract, the making of any federal grant. Including the 
making of any federal, loan the entering into of any cooperative 
agreement, and the extension, continuation, renewal, amendment, or 
modification of any federal contract, grant, loan, or cooperative 
agreement. 
 
11.39.2 
If any funds other than federal appropriated funds, have been paid or will be paid 
to any person for influencing or attempting to influence an officer or employee of 
any agency, member of Congress, an officer or employee of Congress, or an 
employee of a member of Congress in connection with this federal contract, grant, 
loan, or cooperative agreement, the undersigned shall complete and submit 
Standard Form-LLL, “Disclosure Form to Report Lobbying,” in accordance with 
its instructions. 
 
11.39.3 
Contractor shall include Lobbying Certification language in the award documents 
for all subcontractors (including sub-grants, and contract under grants, loans, 
and cooperative agreements) and that all sub-recipients shall certify and 
disclose accordingly. 
 
11.39.3.1 The Lobbying Certification is a material representation of fact upon 
which reliance was placed when this transaction is made or entered 
into. Submission of this certification is prerequisite for making or 
entering into this transaction imposed by section 1352, Title 31, U.S. 
Code. Any successful proposer(s) who fail to file the required 
certification shall be subject to a civil penalty of not less than 
$10,000.00 and not more than $100,000.00 for each such failure. 
 
11.40 
CLEAN AIR ACT & CLEAN WATER ACT 
 
Contractor must comply with all applicable standards, orders, or requirements issued under 
section 306 of the Clean Air Act (42 U.S.C. 1857(h), section 508 of the Clean Water Act

SERIAL 230114-RFP 
 
(33 U.S.C. 1368) Executive Order 11738, and Environmental Protection Agency 
regulations (40 CFR part 15). 
 
11.41 
ENERGY POLICY AND CONSERVATION ACT 
 
Contractor must adhere to the standards and policies relating to energy efficiency, which 
are contained in the State energy conservation plan issued in compliance with the Energy 
Policy and Conservation Act (Pub. L. 94-163, 89 Stat.871). 
 
11.42 
ENTITY IDENTIFIER (UEI) AND SYSTEM FOR AWARD MANAGEMENT REGISTRATION 
 
All contractors that receive federal funding must have a UEI number through 
https://sam.gov/content/entity-registration. Contractor must also remain current with the 
System for Award Management www.sam.gov throughout the term of the contract. 
 
11.43 
INFLUENCE 
 
11.43.1 
As prescribed in MC1-1203 of the Maricopa County Procurement Code, any 
effort to influence an employee or agent to breach the Maricopa County Ethical 
Code of Conduct or any ethical conduct, may be grounds for disbarment or 
suspension under MC1-902. 
 
11.43.2 
An attempt to influence includes, but is not limited to: 
 
11.43.2.1 A person offering or providing a gratuity, gift, tip, present, donation, 
money, entertainment or educational passes or tickets, or any type of 
valuable contribution or subsidy that is offered or given with the intent 
to influence a decision, obtain a contract, garner favorable treatment, 
or gain favorable consideration of any kind. 
 
11.43.3 
If a person attempts to influence any employee or agent of Maricopa County, the 
chief procurement officer, or his designee, reserves the right to seek any remedy 
provided by the Maricopa County Procurement Code, any remedy in equity or in 
the law, or any remedy provided by this contract.  
 
11.44 
CONFIDENTIAL INFORMATION 
 
11.44.1 
Any information obtained in the course of performing this contract may include 
information that is proprietary or confidential to the County. This provision 
establishes the Contractor’s obligation regarding such information. 
 
11.44.2 
The Contractor shall establish and maintain procedures and controls that are 
adequate to assure that no information contained in its records and/or obtained 
from the County or from others in carrying out its functions (services) under the 
contract shall be used by or disclosed by it, its agents, officers, or employees, 
except as required to efficiently perform duties under the contract. The 
Contractor’s procedures and controls, at a minimum, must be the same 
procedures and controls it uses to protect its own proprietary or confidential 
information. If, at any time during the duration of the contract, the County 
determines that the procedures and controls in place are not adequate, the 
Contractor shall institute any new and/or additional measures requested by the 
County within 15 business days of the written request to do so. 
 
11.44.3 
Any requests to the Contractor for County proprietary or confidential information 
shall be referred to the County for review and approval, prior to any 
dissemination. 
 
11.45 
PUBLIC RECORDS

SERIAL 230114-RFP 
 
Under Arizona law, all offers submitted and opened are public records and must be 
retained by the County at the Maricopa County Office of Procurement Services. Offers shall 
be open to public inspection and copying after contract award and execution, except for 
such offers or sections thereof determined to contain proprietary or confidential information 
by the Office of Procurement Services. If an offeror believes that information in its offer or 
any resulting contract should not be released in response to a public record request, under 
Arizona law, the offeror shall indicate the specific information deemed confidential or 
proprietary and submit a statement with its offer detailing the reasons that the information 
should not be disclosed. Such reasons shall include the specific harm or prejudice which 
may arise from disclosure. The records manager of the Office of Procurement Services 
shall determine whether the identified information is confidential pursuant to the Maricopa 
County Procurement Code. 
 
11.46 
INTEGRATION 
 
This contract represents the entire and integrated agreement between the parties and 
supersedes 
all 
prior 
negotiations, 
proposals, 
communications, 
understandings, 
representations, or agreements, whether oral or written, expressed, or implied. 
 
11.47 
UNIFORM ADMINISTRATIVE REQUIREMENTS 
 
By entering into this contract, the Contractor agrees to comply with all applicable provisions 
of 
Title 
2, 
Subtitle 
A, 
Chapter 
II, 
Part 
200—UNIFORM 
ADMINISTRATIVE 
REQUIREMENTS, COST PRINCIPLES, AND AUDIT REQUIREMENTS FOR FEDERAL 
AWARDS contained in Title 2 C.F.R. § 200 et seq. 
 
11.48 
FINGERPRINTING 
 
11.48.1 
The contractor  shall comply with, and shall ensure that all contractor’s 
employees, independent contractor, subcontractors, volunteers, and other 
agents comply with, all applicable (current and future) legal requirements relating 
to fingerprinting, fingerprinting clearance cards, certification regarding pending 
or past criminal matters, and criminal records checks that relate to contract 
performance. 
 
11.48.2 
Applicable legal requirements relating to fingerprinting, certification, and criminal 
background checks may include, but are not limited, to the following: A.R.S. § 
36-594.01, 36-3008, 41-1964, and 46-141. All applicable legal requirements 
relating to fingerprinting, fingerprint clearance cards, certification regarding 
pending or past criminal matters, and criminal records checks are hereby 
incorporated in their entirety as provisions of this contract. 
 
11.48.3 
The contractor is responsible for knowing which legal requirements relating to 
fingerprinting, fingerprint clearance cards, certifications regarding pending or 
past criminal matters, and criminal records checks relate to contract 
performance. 
  
11.48.4 
The contractor shall make available valid fingerprint information to the County 
upon request. 
 
11.49 
BACKGROUND CHECKS FOR EMPLOYMENT THROUGH CENTRAL REGISTRY 
 
11.49.1 
The contractor shall comply with A.R.S. § 8-804 (as may be amended) and 
A.R.S. § 8-804 shall be hereby incorporated in its entirety as provisions of the 
contract.  
 
11.49.2 
The contractor shall make available valid background check information to the 
County upon request.

SERIAL 230114-RFP 
 
11.50 
GOVERNING LAW 
 
This contract shall be governed by the laws of the State of Arizona. Venue for any actions 
or lawsuits involving this contract will be in Maricopa County Superior Court, Phoenix, 
Arizona. 
 
11.51 
FORCED LABOR 
 
11.51.1 
By submitting a bid for this contract and/or entering into a contract as a result of 
this contract, contractor agrees to comply with all applicable portions of Arizona 
Revised Statutes Section 35-394. Contracting; procurement; prohibition; written 
certification; remedy; termination; exception; definitions. 
 
11.51.2 
Contractor certifies that it does not currently, and agrees for the duration of the 
contract, that it will not use:  
 
11.51.2.1 The forced labor of ethnic Uyghurs in the People’s Republic of China. 
 
11.51.2.2 Any goods or services produced by the forced labor of ethnic Uyghurs 
in the People’s Republic of China.  
 
11.51.2.3 Any contractors, subcontractors or suppliers that use the forced labor 
or any good or services produced by the forced labor of ethnic 
Uyghurs in the People’s Republic of China. 
 
11.51.3 If contractor becomes aware during the term of the agreement that contractor is 
not in compliance with this paragraph, the contractor shall notify the County within 
five business days after becoming aware of the noncompliance. If the contractor 
fails to provide a written certification to the County that the contractor has remedied 
the noncompliance within 180 days after notifying the County of its noncompliance, 
then the agreement terminates, except that if the agreement termination date 
occurs before the end the 180 day period, the agreement terminates on the 
agreement termination date. 
 
11.52 
PRICES 
 
Contractor warrants that prices extended to County under this contract are no higher than 
those paid by any other customer for these or similar services. 
 
11.53 
ORDER OF PRECEDENCE 
 
In the event of a conflict in the provisions of this contract and Contractor’s license 
agreement, if applicable, the terms of this contract shall prevail. 
 
11.54 
INCORPORATION OF DOCUMENTS 
 
11.54.1 
The following are to be attached to and made part of this Contract: 
 
11.54.1.1 
Exhibit A – Vendor Information and Pricing 
 
11.54.1.2 
Exhibit B – Scope of Work 
 
11.54.1.3 
Exhibit C – Office of Procurement Services Contractor Travel and 
Per Diem Policy 
 
11.55 
NOTICES 
 
All notices given pursuant to the terms of this contract shall be addressed to:

SERIAL 230114-RFP 
 
For County: 
 
Maricopa County 
Office of Procurement Services 
301 W. Jefferson St. Suite 700 
Phoenix, Arizona 85003-1647 
 
 
For Contractor: 
 
Tempe Community Action Agency 
1208 E. Broadway Suite 111 
Tempe, AZ 85282 
 
11.56 
INQUIRIES 
 
11.56.1 
Administrative telephone/email inquiries shall be addressed to: 
 
ELIZABETH KUTTNER, PROCUREMENT OFFICER 
TELEPHONE: (602) 506-0099  
elizabeth.kuttner@maricopa.gov 
 
11.56.2 
Inquiries may be submitted by telephone but must be followed up in writing. No 
oral communication is binding on Maricopa County.

SERIAL 230114-RFP 
IN WITNESS WHEREOF, this contract is executed on the date set forth above. 
TEMPE COMMUNITY ACTION AGENCY 
AUTHORIZED SIGNATURE 
PRINTED NAME AND TITLE 
ADDRESS 
DATE 
MARICOPA COUNTY 
CHAIRMAN, BOARD OF SUPERVISORS 
DATE 
ATTESTED: 
CLERK OF THE BOARD 
DATE 
APPROVED AS TO FORM: 
DEPUTY COUNTY ATTORNEY  
DATE 
Deborah Arteaga, Chief Executive Officer
TCAA 1208 E. Broadway Suite 111, Tempe, AZ 85282
05/31/23

SERIAL 230114-RFP 
 
EXHIBIT A: VENDOR INFORMATION AND ITEMIZED SERVICE BUDGET 
 
COMPANY NAME: 
Tempe Community Action Agency 
DOING BUSINESS AS (dba): 
Tempe Community Action Agency 
MAILING ADDRESS: 
1208 E. Broadway Suite 111, Tempe, AZ 85282 
REMIT TO ADDRESS: 
1208 E. Broadway Suite 111, Tempe, AZ 85282 
TELEPHONE NUMBER: 
4804228922 
FAX NUMBER: 
 
WWW ADDRESS: 
www.tempeaction.org 
REPRESENTATIVE NAME: 
Deborah Arteaga 
REPRESENTATIVE  TELEPHONE NUMBER: 
4804228922 
REPRESENTATIVE EMAIL ADDRESS 
deboraha@tempeaction.org 
UNIQUE ENTITY ID (UEI) FROM SAM.GOV 
KVHUJMNWSUJ9 
 
  
YES 
NO 
REBATE 
WILL ALLOW OTHER GOVERNMENTAL ENTITIES TO PURCHASE 
FROM THIS CONTRACT:  
 
 
WILL ACCEPT PROCUREMENT CARD FOR PAYMENT: 
 
 
 
 
 NET 0 DAYS

SERIAL 230114-RFP 
 
 
ITEMIZED SERVICES BUDGET 
  
  
SERVICES BUDGET FOR CONTRACT PERIOD UP TO ONE YEAR 
  
  
  
  
  
  
  
  
  
  
  
  
CONTRACT 
SERVICE:   
  
Rapid Re-Housing 
  
RESPONDENT:   Tempe Community Action Agency 
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
TOTAL 
SERVICE 
COST 
OTHER FUNDS: Contractors shall 
list other sources of funding 
contributing to the Total Service 
Cost 
COUNTY 
COST 
I. 
PERSONNEL 
  
  
  
  
IN-
KIND 
Contributions  
(List 
source in 
this cell) 
  
  
  
  
Total Salary  
% 
Allocated 
TOTAL 
TOTAL 
TOTAL 
TOTAL 
COUNTY 
Number of 
FTE 
  
for the 
Service for 
COST 
OTHER 
OTHER 
OTHER 
COST 
Positions 
Level 
Position Title 
Contract 
Period 
MCHSD 
1 
0.75 
Housing Navigator 
 $   
45,750  
75% 
 $            34,313  
  
  
  
 $          45,750  
1 
0.20 
Sr. Program 
Manager 
 $   
71,000  
20% 
 $            14,200  
  
  
  
 $          14,200  
1 
0.05 
Director of Programs 
 $   
83,000  
5% 
 $              4,150  
  
  
  
 $            4,150  
1 
0.05 
Director of Finance 
 $   
82,000  
5% 
 $              4,100  
  
 $          4,100  
  
 $                 -    
  
  
  
   
  
   
  
  
  
 $                 -    
4 
1.05 
  
  
TOTAL: 
 $            56,763    
 $          4,100  
  
 $          64,100  
  
  
  
  
  
  
  
  
  
  
II.      
EMPLOYEE 
RELATED 
EXPENSES 
  
  
  
  
  
  
  
  
  
  
  
  
  
TOTAL 
TOTAL 
TOTAL 
TOTAL 
COUNTY 
  
ITEM 
  
BASIS 
% 
COST 
OTHER 
OTHER 
OTHER 
COST 
  
Health, Vision, and 
Dental Coverage 
  
 $           8,956  
   
1.05   $              9,404    
 $             448  
  
 $            8,956  
  
Employer Tax, SUI,  
  
 $         56,763  
0.0919 
 $              5,216    
 $             377  
  
 $            4,839  
  
IRA Match (3% of 
income) 
  
$           6,763 
0.03 
 $              1,703    
 $             123  
  
 $            1,580

SERIAL 230114-RFP 
 
  
  
  
  
TOTAL: 
 $            16,323    
 $             948  
  
 $          15,375  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
III.    
PROFESSIONAL 
AND OUTSIDE 
SERVICES 
  
  
  
  
  
  
  
  
  
  
  
  
  
TOTAL 
TOTAL 
TOTAL 
TOTAL 
COUNTY 
  
ITEM 
  
BASIS 
% 
COST 
OTHER 
OTHER 
OTHER 
COST 
Subcontract with HOM Inc. 
Lease-up fee per 
unit leased  
11 units X 
$511 
  
$5,621 
  
  
  
$5,621 
  
  
Reoccuring monthly 
fee $32.00 
11 participants 
X ave 7 mos 
each 
  
$2,464 
  
  
  
$2,464 
  
  
Contract setup fee 
  
  
$1,750 
  
  
  
$1,750 
  
  
Rental assistance 
11X 7 mos X 
1900 
  
$146,300 
  
  
  
$146,300 
Subcontract 
with IT 
Managed 
Services 
Provider  
  
  
$860/yr X 1.05 
FTEs 
  
$903 
$43.00 
  
  
$860 
Payroll 
tracking and 
paychecks 
via Paycom 
for project 
employees  
  
  
$55/yr X 1.05 
FTE 
  
$58 
  
  
  
$58 
  
  
  
  
TOTAL: 
$157,096 
$43.00 
  
  
$157,053 
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
IV. 
TRAVEL  
  
  
  
  
  
  
  
  
  
  
  
  
  
TOTAL 
TOTAL 
TOTAL 
TOTAL 
COUNTY 
  
MILEAGE 
REIMBURSEMENT 
  
BASIS 
% 
COST 
OTHER 
OTHER 
OTHER 
COST 
  
Employee mileage 
reimbursement 
  
375 miles/mo 
X 12 X .63 
  
$2,835 
  
  
  
$2,835 
  
  
  
  
TOTAL: 
$2,835 
  
  
  
$2,835

SERIAL 230114-RFP 
 
V. 
MATERIALS AND 
SUPPLIES 
  
  
  
  
  
  
  
  
  
  
  
  
  
TOTAL 
TOTAL 
TOTAL 
TOTAL 
COUNTY 
  
ITEM 
  
BASIS 
% 
COST 
OTHER 
OTHER 
OTHER 
COST 
  
Laptop Computer 
and Windows 
Software for 
Housing Navigator 
  
  
  
$1,867 
$233 
  
  
$1,867 
  
Mobile phone for 
Housing Navigator 
  
$92/mo X 12 
  
$1,104 
  
  
  
$1,104 
  
Office supplies for 
1.05 FTEs 
  
50/mo X 12 
  
$600 
  
  
  
$600 
  
  
  
  
TOTAL: 
$3,571 
  
  
  
$3,571 
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
VI. 
OPERATING 
SERVICES 
  
  
  
  
  
  
  
  
  
  
  
  
  
TOTAL 
TOTAL 
TOTAL 
TOTAL 
COUNTY 
  
ITEM 
  
BASIS 
% 
COST 
OTHER 
OTHER 
OTHER 
COST 
  
HMIS License  
  
163.50 X 1 
  
 $                164  
  
  
  
 $               164  
  
General liability 
Insurance  
  
  
  
 $              1,000  
  
  
  
 $            1,000  
  
Office utilities 
  
  
  
 $              1,800  
 $   138  
  
  
 $            1,662  
  
Office space 
  
$4,400 X 1.05 
FTEs 
  
 $              4,620   $4,620  
  
  
 $                 -   
  
Copier Lease 
  
  
  
 $              1,500    
 $          1,500  
  
 $                 -   
  
Janitorial 
  
  
  
 $                250    
 $             250  
  
 $                 -   
  
Bus/Light rail 
passes 
  
  
  
 $              1,800    
 $          1,800  
  
 $                 -   
  
  
  
  
TOTAL: 
 $            11,134   $4,758  
 $          3,550  
 $            -    
 $            2,826  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
VII. 
EQUIPMENT 
  
  
  
  
  
  
  
  
  
  
  
  
  
TOTAL 
TOTAL 
TOTAL 
TOTAL 
COUNTY 
  
ITEM 
  
BASIS 
% 
COST 
OTHER 
OTHER 
OTHER 
COST 
  
  
  
  
  
$0 
  
  
  
$0 
  
  
  
  
TOTAL: 
$0 
  
  
  
$0

SERIAL 230114-RFP 
 
  
  
  
TOTAL 
DIRECT 
COST: 
  
$247,721 
$4,801 
$8,598 
$0 
$245,760 
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
VIII. 
INDIRECT 
  
  
  
  
  
  
  
  
  
  
  
  
  
TOTAL 
TOTAL 
TOTAL 
TOTAL 
COUNTY 
  
ITEM 
  
BASIS 
% 
COST 
OTHER 
OTHER 
OTHER 
COST 
  
  
  
  
  
  
  
  
  
$0 
  
  
  
  
  
  
  
  
  
$0 
  
  
  
  
TOTAL 
INDIRECT 
COST: 
$0 
  
  
  
$0 
  
  
  
  
  
  
  
  
  
  
  
  
  
  
SUBTOTAL 
ADMIN 
(DIRECT) 
COST: 
$0 
  
  
  
$0 
  
  
  
  
  
  
  
  
  
  
  
  
  
  
TOTAL 
SERVICE 
COST: 
$247,721 
  
  
  
$245,760

SERIAL 230114-RFP 
 
 
EXHIBIT B: SCOPE OF WORK 
 
Types of Services: Rapid Rehousing 
 
Agency name: Tempe Community Action Agency 
Agency physical address: 1208 E. Broadway, Suite 111  Tempe, AZ  85282 
Agency representative contact information: Deborah Arteaga, CEO, deboraha@tempeaction.org 
 
 
Brief Description:  Tempe Community Action Agency (TCAA) is a private non-profit social services agency 
established in 1966 to fill a community need and advance the well-being of people experiencing crises and 
living in poverty. TCAA was incorporated as a nonprofit agency in 1971.  
Our range of programs seek to improve food security, housing stability, family health and well-being, 
economic mobility, older adult independence, and community engagement. TCAA is Tempe’s largest social 
service agency and serves more than 30,000 people annually. Our service areas include Tempe, South 
Scottsdale, Mesa, Chandler, and Gilbert. Program clients include men and women at risk of or experiencing 
homelessness, older adults seeking help to live independently, and low-income households desiring to 
improve their health and economic status. 
The requested Maricopa County funding will provide emergency shelter services for individuals and families 
served through the agency’s Shelter Services Program. A New Leaf will continue to provide vital services 
through its homeless shelters, The East Valley Men’s Center (EVMC), La Mesita Family Shelter, and the 
West Valley Housing Assistance Center. 
 
1. EXECUTIVE SUMMARY  
In partnership with Maricopa County, and within the local Coordinated Entry System, Tempe Community 
Action Agency (TCAA) will offer Rapid Rehousing Services to include housing relocation and stabilization 
services and short/medium-term rental assistance. This program will help individuals or families who have 
experienced homelessness to move as quickly as possible into permanent housing and achieve stability in 
that housing.  
 
Specifically, TCAA will utilize grant funds for eligible rental application fees, security deposits, and utility 
deposits; moving costs such as truck rental and up to three months’ storage; and rental assistance. Along 
with our partner/subcontractor HOM, a leading provider of RRH services across Maricopa County, TCAA 
will provide:  housing navigation and placement; landlord/property owner engagement; housing stability 
case management; access to financial coaching, money management training, credit counseling, 
employment assistance, food assistance, and similar basic essentials and income-generating services; and 
linkages to legal and mediation services and other needed community resources. 
 
TCAA will provide RRH services to the eligible target population with priority to adults experiencing 
homelessness in Tempe. Entry and eligibility screening will be conducted at TCAA’s main service site 
located on the light rail, where our I-HELP Emergency Shelter, Food Pantry, Financial Success Center, and 
Community Action Programs are co-located.  
 
Services are designed around four program “phases”:  
• 
Program entry which includes intake, assessment, HMIS record development, shelter diversion 
services, supportive services for immediate needs and stabilization, and identification of current income 
and financial needs. 
• 
Housing preparation including identification of barriers specific to housing entry and retention, 
development of an Individual Housing Plan, confirmation of RRH eligibility and financial assistance 
levels, and a variety of resources and strategies to increase income (both cash and non-cash sources) 
• 
Find and pay for housing with assistance from TCAA and HOM, including housing navigation, access 
to online housing location services unique to pre-screened RRH-eligible sites, site visits, application 
and deposit assistance, assessing/aiding with storage and moving costs, and transition to the new 
home. 
• 
Housing retention includes continued housing stability case management, continued encouragement 
to participate in strategies to increase income, assistance with mediating tenant/landlord issues and 
addressing fair housing concerns, and if needed, unit transfers.

SERIAL 230114-RFP 
 
The program will serve 20 households annually, placing each into a permanent home through RRH 
resources, with a proposed 80% of those exiting the program into permanent housing, and 78% 
maintaining/increasing income from program entry to exit. Further, less than 15% will return to 
homelessness among participants who successfully transition to permanent housing. 
 
2. PROPOSED SERVICE PROGRAM DESCRIPTION 
a) Types of Homeless Services Being Proposed: Service Option 2 – Rapid Rehousing 
In partnership with Maricopa County, Tempe Community Action Agency (TCAA) will offer Rapid Rehousing 
Services (RRH) to include housing relocation and stabilization services and short/medium-term rental 
assistance. These services will help individuals or families who have experienced homelessness to move 
as quickly as possible into permanent housing and achieve stability in that housing. Services will be 
prioritized to individuals and families with lowest income levels and multiple barriers to living independently. 
 
Specifically, TCAA will utilize grant funds for: eligible rental application fees, security deposits, and utility 
deposits; moving costs such as truck rental and up to three months’ storage; and rental assistance including 
short-term for up to 3 months, and medium-term for up to 12 months if necessary. Services will include 
housing navigation and placement; landlord/property owner engagement; housing stability case 
management; linkages to TCAA’s Financial Success Center for financial coaching, money management 
training, credit counseling, and employment assistance, and Food Pantry for food assistance; and linkages 
to legal and mediation services and other needed community resources. 
 
b) Proposed Service Delivery Model 
Summary of the Model 
TCAA will provide RRH services to the eligible target population with priority to adults experiencing 
homelessness in Tempe. Entry and eligibility screening will be conducted at TCAA’s main service site where 
our I-HELP Emergency Shelter, Food Pantry, Financial Success Center, and Community Action Programs 
are co-located.  
 
This single-entry point is convenient for people who may have recently become homeless and/or are seeking 
shelter from TCAA. Our Housing Navigator (who has prior RRH service delivery experience) will serve as 
the primary liaison to RRH enrollees. This position works under the supervision of our Sr. Program Manager 
who will manage both the RRH services and the emergency shelter program. Additionally, TCAA will 
subcontract with HOM, a well-established landlord engagement and RRH management organization. HOM 
will conduct landlord outreach/relationship management, screen properties for RRH eligibility, provide 
resources to help participants with housing location, disburse rent payments, and intervene with 
landlord/tenant issues. TCAA will serve 20 households during FY2024. 
 
The proposed project team is currently in place at TCAA, and has experience and knowledge of HUD ESG 
RRH guidelines, cost principles, and best practices, and has the necessary documents, data management 
system, and policies and procedures in place specific to operating RRH services. TCAA and HOM previously 
shared a contractual relationship and jointly conducted successful RRH services.   
 
Who We Are 
TCAA is a private non-profit social services agency founded in Tempe in 1966 and became a nonprofit 
agency in 1971. Early programs included a focus on youth and family development, food security and 
community activism. Over time and as Tempe and surrounding communities expanded, TCAA developed 
additional programs including the Financial Success Center, Senior Center Congregate Meals, Home 
Delivered Meal Program, Community Action Program, Health Start, Neighbors Helping Neighbors, and I-
HELP Emergency Shelter. What began as a tiny grassroots agency housed in the back room of a Chinese 
market within a Hispanic neighborhood has grown to become Tempe’s largest nonprofit human services 
organization. TCAA clients live in Tempe and throughout the East Valley. In FY22, TCAA served 35,000 
people, equivalent to 1 in 7 Tempe residents; sheltered 381 adults in emergency shelter; provided more 
than 626,000 meals to people in need; helped 5,642 households avoid homelessness in times of crisis; 
helped 941 seniors remain independent so they can age in place; and engaged 490+ volunteers to 
support its mission. 
 
Why This Model 
TCAA has operated homelessness prevention programming since the 1960’s, launched emergency shelter 
services in 2006, and began operating RRH services in 2020. We believe that people and communities

SERIAL 230114-RFP 
 
thrive when everyone has access to a home. Our comprehensive services prevent and intervene with 
homelessness, and adding RRH enhances our existing systems of care by offering alternatives to 
homelessness and shelter placement and reducing shelter length of stay and overall duration of 
homelessness.  
 
Because of Tempe’s well-documented housing affordability crisis, without supportive housing assistance 
and rent subsidies, adults and families experiencing homelessness in our area face  
the difficulty of choosing between leaving the community they love, moving into shelter or subpar housing, 
doubling up with others, or remaining homeless.  
 
For the past several years, Point in Time Counts place Tempe second in Arizona in the volume of 
unsheltered people and rate of growth in homelessness. TCAA has personally experienced this trend as 
rent assistance requests skyrocketed in recent years, a growing number of encampments are visible in our 
community, more individuals are seeking emergency shelter at I-HELP, and the average length of stay in 
our shelter increases.  
TCAA’s central Tempe service site offers a one-stop setting where people experiencing homelessness can 
access emergency food, community resource navigation, intake for emergency 
shelter, workforce development services, assistance with public benefits enrollment, and, with this grant, 
RRH screening and enrollment. 
 
Program Model: Rapid Rehousing:  Short Term Intervention, Long Term Impact 
 
Program Entry  
As adults and families seek emergency shelter at TCAA, or are referred to TCAA for RRH services 
specifically, an initial screening will be conducted by our Housing Navigator. The initial screening will pre-
assess RRH eligibility, current income sources, and identify other placement options including diversion or 
emergency shelter. TCAA has limited financial resources to assist with diversion/relocation costs.  Shelter 
placement such as at TCAA’s I-HELP shelter or one of the City of Tempe’s temporary shelter beds located 
in a former motel (across the street from TCAA) may be necessary as a temporary solution.  
 
Another alternative to RRH that will be explored is Shared Housing, involving our partners with the ASU 
Action Nexus on Homelessness and their Shared Housing Coordinator, who will assist interested 
participants with identifying and moving in with a roommate. 
 
If not already completed, the Housing Navigator will conduct SPDAT assessments to identify the most 
appropriate placement option. If not already established, TCAA will create a new HMIS record. Immediate 
basic needs (e.g., healthcare or food) will be addressed onsite through the provision of an emergency food 
bag, water bottles, and healthcare through Circle the City.  
 
Housing Preparation 
Upon acceptance into the RRH program, several activities will begin immediately. These activities are not 
preconditions for people to receive assistance; instead, they can occur concurrently with housing location.  
• Central intake
• SPDAT and HMIS
• Shelter 
diversion/placement
• Supportive services for 
stabilization
• Establish/increase income
Program Entry
• Individual Housing Plan
• Determine Level of Needed 
Financial Assistance
• Coordinate access to income 
supports and other services 
based on participants' 
interests and goals
Housing 
Preparation
• Housing navigation
• Screening of housing 
options
• Financial assistance to 
move into housing
• Initiation of landlord 
agreements
Find & Pay for  
Housing
• Payment of rent assistance
• Ongoing housing retention 
support
• Unit transfers if needed
• Documentation of housing 
retention status
Stay in Housing

SERIAL 230114-RFP 
 
• 
Relevant housing barriers specific to housing entry and retention (such as employment, rental, and 
criminal history or other housing barriers) will be assessed, along with strengths and preferences. 
An Individual Housing Plan will be developed by the participant and Housing Navigator, identifying goals, 
objectives, milestones, and responsibilities to attain and retain housing. Participants will be actively involved 
in identifying and assessing their own housing 
 
 
• 
sustainability needs throughout their involvement in the program. Service plans begin with short-term, 
achievable goals focusing on the essential steps to end the housing crisis and to decrease the immediate 
stressors inherent in homelessness. 
• 
The level of financial assistance (amount and length) appropriate for each household will be determined 
based on their strengths and needs. For example, households beginning with zero income who are 
placed into housing could receive a higher and longer level of subsidy while new income is secured, 
while a household with more income could be given a lower and shorter level of subsidy. The intent is 
for the program to help households until they are no longer imminently at risk of becoming homeless in 
the near term. 
• 
Participants will be welcomed into TCAA’s Financial Success Center (FSC). We operate with an 
“Employment First” philosophy, meaning that we assume everyone is employable. Job search 
assistance, including options for same-day employment, are offered by the FSC. Participants can 
receive help to enroll in public benefits (SNAP, AHCCCS, Veteran’s, and more). This may include 
advocating for SSI/SSDI eligibility or renewal through our SOAR process. SOAR is an expedited 
SSI/SSDI enrollment process. The FSC also helps participants to run credit reports and identify/address 
credit concerns. In the event a prior eviction and/or credit issues are a barrier to entering housing, a 
shelter bed will be made available to RRH participants while these issues are addressed. Landlord 
incentives, available through our partner HOM, may also help address such housing barriers while still 
allowing for RRH placement.   
• 
The Housing Navigator will coordinate access to other needed resources. 
 
Find and Pay for Housing 
• 
HOM will facilitate a RRH briefing for participants and issue a voucher or “ticket” for housing assistance 
to share with potential landlords. 
• 
HOM will provide participants with access to the online Padmission housing search platform (see Page 
7). HOM and TCAA will assist participants with housing searches and site visits. Computers and phones 
are available at TCAA’s site for participants to view housing options and conduct inquiries. 
Transportation assistance will be provided as needed to help facilitate housing searches. 
• 
The Housing Navigator will assist participants with completion/submission of housing applications and 
providing financial assistance for expenses such as application fees, security deposits, and utility 
deposits/activation. 
• 
The Housing Navigator will help participants to assess storage and moving costs and identify basic 
household essential and furniture needs. Referrals will be provided to local partners such as Gracie’s 
Thrift Shop (near TCAA) which provides vouchers for clothing and household items to TCAA participants, 
and Bridging Arizona Furniture Bank, which only serves individuals referred by a case management 
position.  
• 
Upon moving into housing, participants will receive a site visit from the Housing Navigator. Updates will 
be made to the Individual Housing Plan, including the cadence for future follow-up meetings and site 
visits, and continued involvement in workforce development or other income generating activities, health 
and wellness services, and more, based on the participants’ goals and interests. 
 
Stay in Housing 
 
The Housing Navigator will continue to conduct periodic assessments of the needs, abilities, 
and preferences of participants, and gauge whether the household is on the path to housing stability or 
needs more assistance. This includes determining whether financial assistance should be reduced, 
increased, extended, or tapered off. Follow-up visits also help support continued housing security through 
advocacy, coordination of additional resources, and mitigation of any housing retention issues or concerns.  
 
If tenant/landlord issues arise, participants will be assisted with mediation and legal services through referral. 
HOM will also be available to help mitigate such issues, and/or provide a unit transfer if necessary.

SERIAL 230114-RFP 
 
Additionally, income will be reassessed every 60 days and any potential or immediate changes in income 
will be addressed through engagement with the Financial Success Center and/or similar community 
resources near the participants’ home. Meanwhile, the Housing Navigator will document the participant’s 
continued housing status for compilation in program reports. 
 
 
Other Model Components 
TCAA will use a progressive engagement approach to determine the amount and duration of financial 
assistance. This involves providing a basic amount of rent assistance that is just enough to help the 
household obtain and eventually sustain housing on their own. If the initial amount is enough for the 
household to sustain housing on their own and avoid reentering homelessness, then the payment duration 
will not be extended. Assistance can be extended if needed and additional support provided to further 
stabilize the household until they are no longer at risk of reentering homelessness. Households 
demonstrating that a longer duration of assistance will be needed despite interventions already provided, 
then the Housing Navigator will advocate for access to a more permanent subsidy (e.g., housing choice or 
PSH vouchers). 
 
Under contract with TCAA, HOM will conduct several activities to involve landlords and property owners, 
maximize housing placement options for participants, and help to ensure housing placements are 
successful. Specifically, HOM will: 
• 
Conduct program briefings and help to confirm initial income eligibility. 
• 
Issue a voucher/“Ticket” for housing assistance and coordinate housing searches.  
• 
Approve requests for tenancy approval. 
• 
Perform gross rent calculations and determination of rent eligibility (Fair Market Rents and payment 
standards). 
• 
Perform rent reasonableness determinations. 
• 
Conduct Housing Quality Standards (HQS) inspections including annual inspections. 
• 
Facilitate lease execution between tenants and landlords and execute Housing Assistance 
Payments (HAP) contracts with landlords. 
• 
Pay application fees, refundable security deposits and other required fees for move-ins, assist 
participants with turning on any required utilities, and pay required utility deposits. 
• 
Calculate Tenant Rent (30% of tenant’s adjusted monthly income) and Housing Assistance Payment 
(HAP). 
• 
Act as liaison between landlord, tenant, and TCAA for tenancy-related issues. 
• 
Perform interim and annual re-certifications of program participants’ eligibility and ongoing 
assistance levels. 
• 
Assist tenants in renewing leases or providing written notices to vacate.  
• 
Perform move-out inspections at the end of all assisted tenancies. 
• 
Process and pay landlord claims for reimbursement of move-out charges/damages and/or vacancy 
loss. 
• 
Process program terminations. 
 
To develop an ample supply of RRH landlord/property owner resources in Tempe and throughout Maricopa 
County, HOM will immediately draw on its’ established landlord/property owner relationships. Currently this 
includes 20 RRH-eligible properties in Tempe. Following contract award, HOM and TCAA will jointly conduct 
quarterly landlord engagement mixers to continue to increase the number of landlords/property owners that 
can offer RRH-eligible permanent housing options.  HOM also brings to TCAA’s model additional housing 
search and landlord engagement tools, including Padmission and Threshold systems, described below. 
Padmission is an online system that allows landlords to list and market their properties to prospective 
tenants.  Padmission is a closed platform just for HOM-assisted housing programs. Landlords indicate which 
of the HOM housing programs they accept in their listings.  This way, participants and case managers can 
search for properties and units that accept the housing program that they participate in. Additionally, HOM 
staff work alongside our landlord partners to update the listings so that the information is always updated.  
 
Threshold is a centralized online network for engaging property owners and managers and is administered 
by HOM in part with funding from Maricopa County.  Threshold is  Maricopa County’s first-ever centralized 
network of resources and support for property owners and managers who seek to operate profitable, well-
maintained properties while providing safe and stable homes for individuals and families experiencing

SERIAL 230114-RFP 
 
homelessness. Threshold is designed by and for property owners and managers, offering a full slate of 
incentives and services to further strengthen the HOM, Inc., housing programs to meet their specific needs.  
These solutions include: 
• 
Financial incentives, including signing bonuses at 1.5 times the monthly rent for owners and 
managers who agree to participate in homeless housing programs and remove or reduce barriers 
to tenancy. 
• 
Assurance that rental assistance will be paid on time and in full. 
• 
A dedicated support team and 24-hour hotline for property owners and managers. 
• 
A property owner and manager advisory council co-led by the Arizona Multi-housing Association to 
meaningfully engage and seek input from their members. 
• 
Easy-to-use and free technology for listing and leasing properties. 
• 
Risk mitigation funding of up to 3 times the monthly rent for damages and another month’s rent for 
any vacancy loss. 
These benefits and resources enhance and strengthen the HOM, Inc., housing programs and make them 
work even better for landlords. 
 
c) Target population 
With this grant, TCAA will assist individuals to solve immediate challenges to obtaining 
permanent housing while reducing the amount of time they experience homelessness. TCAA will serve 
unsheltered adults who lack a fixed, regular and adequate nighttime residence and the necessary resources 
and assistance to protect their health, respond to health conditions, and address barriers to housing 
permanency. It is anticipated that most individuals to benefit from the grant funds will be single adults and 
couples, however not individuals who need/are eligible for permanent supportive housing. Grant funds will 
benefit 20 eligible households. 
 
It is likely that adults who are experiencing homelessness in Tempe will be the primary focus of this program, 
simply due to the extent of homelessness in this city. Point in Time counts confirm the desperate need for 
RRH resources in Tempe due to the dramatic increase in homelessness over the past several years, 
combined with the extraordinary rises in Tempe housing costs. Additionally, households seeking affordable 
housing in Tempe are often competing against university students for the limited housing stock. In 2015 
Tempe’s Point in Time Count reported 24 unsheltered 
individuals. Since then, the numbers increased 
exponentially each year including 384 counted in 2022. 
This represents an increase of more than 1,500% in 
seven years. 
 
With rental units representing more than 50% of the 
housing stock in Tempe, the average apartment rental 
cost influences housing insecurity particularly for low 
and moderate-income households. Since 2015, when 
the average apartment rental rate was $1,400 per 
month, costs have increased by 36% to an average of 
$1,900 per month today. The vast majority of 
unsheltered persons served by TCAA report that their 
primary reason for becoming homeless is “economic”. Their income sources may include SSI and/or earned 
income but not enough to afford housing. Others lack a source of income and are seeking our help to secure 
public benefits and/or employment. These are households struggling against the tide of low wages, an 
affordable housing shortage, and a rise in short-term rentals and vacation homes in our community, which 
limits housing stock.  
 
d) Timeline and Proposed Dates of Activities/Service Delivery 
 
PROJECT TIMELINE 
Phase 
Tasks 
Timeframe 
Leader 
Notification 
Prepare for contract execution 
April or upon 
notification 
Director of 
Operations 
24
88
202
276
373
396
384
0
100
200
300
400
500
2015
2016
2017
2018
2019
2020
2022
City of Tempe Point in Time 
Counts (2015-2022)

SERIAL 230114-RFP 
 
ontract /Project 
mplementation 
• 
Assign project codes in financial system  
• 
Attend post-award meeting 
• 
Update program policies and procedures 
• 
Prepare/print documents needed for participants 
• 
Ready HMIS system 
• 
Execute contract and conduct kick-off meeting with HOM 
July 1, 2023 to 
July 30, 2023 
 
Director 
of 
Operations & 
Director 
of 
Programs 
• 
Conduct Tempe area Landlord recruitment event 
Quarterly 
 
 HOM, Inc. 
 
Housing Readiness  
Services 
• 
Notify referral sources and partners of RRH start up 
• 
Identify candidates  
• 
Conduct intake/eligibility screening 
• 
Initiate housing navigation services 
• 
Connect client with FSC services for public benefits 
coordination and employment assistance 
• 
Identify eligible housing options from among HOM’s 
platform 
• 
Assist clients with housing applications and determination 
of deposits/fees 
• 
Address relocation costs (storage/moving van) 
• 
Address basic essential needs 
Beginning 
30 
days 
after 
contract 
award 
and with monthly 
enrollments 
thereafter 
 
 
Sr. Program 
Manager and 
Housing 
Navigator 
 
 
 
 
 
HOM 
 
Housing 
Navigator 
Housing Placement Services 
• 
Provide voucher/ticket for housing assistance 
• 
Determine rent eligibility and calculate tenant rent (30% of 
adjusted monthly income)  
• 
Confirm lease details and rent reasonableness 
• 
Conduct Housing Quality Standards inspection 
• 
Facilitate lease execution 
• 
Execute housing assistance payment contracts with 
landlord 
• 
Assist participants with utility activation 
• 
Serve as liaison between landlord and tenant for tenancy-
related issues (also involving TCAA’s Housing Navigator) 
Our goal is to 
achieve housing 
placements 
within a 30-day 
period following 
program 
enrollments. 
HOM, 
with 
oversight 
from 
Sr. 
Program 
Manager  
• 
Achieve 5 enrollments/housing placements 
• 
Achieve 12 enrollments/housing placements 
• 
Achieve 20 enrollments/housing placements 
• By end of Q1 
• By end of Q2 
• By end of Q3 
 
Sr. Program 
Manager and 
Housing 
Navigator 
 
• 
Conduct monthly housing stabilization support services 
 
• 
Provide warm referrals for necessary support services 
• Monthly 
thereafter 
• As 
needed 
and requested 
Housing 
Navigator 
Performance  
Management 
• 
Monitor project timeline, tasks completed, and tasks to be 
implemented 
• 
Maintain monthly financial account of all financial activities 
• 
Monitor monthly rental payments 
• 
Update HMIS records monthly 
• Monthly 
 
• Monthly 
 
• After housing 
placement and 
through end of 
the contract 
Sr. Program 
Manager and 
Director 
of 
Programs  
Director 
of 
Finance 
Sr. Program 
Manager 
Reporting 
Provide monthly and quarterly reporting on progress including 
activities started, in process, and completed  
By the 15th of ea 
month and by the 
15th of the month 
after Qtr end 
Director 
of 
Programs 
Prepare and submit monthly invoices 
 
By 
the 
9th 
business 
day 
monthly 
Director 
of 
Finance 
Prepare and submit an annual report based on contract 
requirements 
30 
days 
after 
close 
of 
fiscal 
year 
Director 
of 
Programs

SERIAL 230114-RFP 
 
Prepare and submit additional reports upon request of 
state/federal entities. 
As requested 
Director 
of 
Programs 
 
e) Performance Goals, Program Deliverables, And Desired Outcomes 
The RRH program goals are to resolve challenges to obtaining permanent housing, reduce the amount of 
time a person is homeless, prevent a return to homelessness, and ensure a 
person has access to the resources they need to sustain their housing over the long term. 
 
Program deliverables include: 
• 
Conducting 
screening, 
assessment and enrollment of a 
minimum of 20 households  
• 
Place 
a 
minimum 
of 
20 
households 
into 
permanent 
housing, ideally within 30 days of 
enrollment. 
• 
Provide a minimum of 90 days 
rent assistance. 
• 
Maintain a caseload ratio that 
does not exceed 1:20 
• 
Conduct 
quarterly 
landlord 
engagement events. 
Desired outcomes include: 
• 
80% of participants exiting 
the program will exit to 
permanent housing. 
• 
78% 
will 
maintain 
or 
increase 
income 
from 
program entry to program 
exit. 
• 
Less than 15% will return to 
homelessness 
among 
participants 
who 
successfully transition to 
permanent housing. 
For tracking and reporting 
purposes, 
TCAA 
will 
also 
measure the following using 
HMIS and internal tracking 
tools: 
• 
Average cost per person 
receiving 
RRH 
assistance.  
• 
Average duration of RRH 
funds 
• 
Expenditure of all RRH 
funds 
within 
the 
established 
grant 
timeframe  
 
3. STATEMENT OF OTHER FUNDS AND FUNDING SOURCE(S)  
ESG funds will serve as the primary source of funding for the proposed services; however, TCAA will also 
leverage additional funds to ensure participating households can access an array of just-in-time resources 
to help prepare for, enter, and sustain housing.  Examples of additional funding sources are: 
• 
Shelter operations funds for emergency shelter and case management staff when needed, including 
shelter diversion funds. Sources include City of Tempe, Valley of the Sun United Way, Federal SNAP 
Outreach & Education funds, private grants from foundations and corporations, individual giving, 
and fundraising event revenue. 
• 
Federal, City of Tempe, and Valley of the Sun United Way funding which supports our Community 
Action Program and its longstanding partnerships with local property owners/landlords and utility 
companies. The RRH project team may draw on these relationships to increase RRH sites in Tempe. 
Additionally, the CAP can also assist with move-in costs for participants relocating into RRH units in 
Tempe, utility assistance, and with the provision of bus/light rail passes. 
• 
In-kind resources include donated office space for RRH program staff and for offering computers 
and phones for public use. Additional in-kind resources are assistance to program 
applicants/participants provided by our partner Homeless ID Project and Circle the City, providing 
onsite identification document recovery and medical care at TCAA’s location. 
• 
Other contributions (grants, individual contributions) will pay for indirect costs such as the Director 
of Finance’s involvement in the accounting and financial reporting functions relating to this grant.   
  
4. EXPLANATION OF PROPOSED EXPENSES  
TCAA will document actual expenditures compared to budgeted amounts for the contract. The proposed 
itemized service budget includes the following: 
 
Personnel:  1.05 FTEs are included in the budget including .05% of time dedicated by the Director of Finance 
as an in-kind/match contribution. The remaining 1.0 FTEs include a Housing Navigator (.75 FTE), Sr. 
Program Manager (.20 FTE) responsible for supervising the Housing Navigator (.20 FTE), and Director of 
Programs (.05 FTE), responsible for ensuring contract requirements and desired outcomes are achieved. 
The total personnel cost is $68,200, less $4,100 in matched resources resulting in a proposed amount of 
$64,100. 
 
Employee Related Expenses include health, vision, and dental coverage, for which TCAA pays 100% of the 
employee’s premium costs. Also included are federal/state/SS tax and a  3%  IRA match for project 
employees. The total ERE cost is $15,375

SERIAL 230114-RFP 
 
Professional and Outside Services The total proposed Professional Outside Services is $157,053 
 
Travel costs encompass employee mileage reimbursement using an estimated 500 miles per month based 
on prior RRH contract experience, multiplied by our mileage reimbursement rate of .63 per mile. The 
proposed mileage cost is $2,835. 
 
Materials & Supplies include a laptop computer with windows software for the Housing Navigator at a current 
market rate of $2,100 including tax, shipping and setup. A mobile phone ($92/mo) will be used by the 
Housing Navigator. Additionally, office supplies for project staff  such as copier paper, files, pens, tablets, 
and similar items is budgeted at a conservative $50 per month. Material and Supply costs are budgeted at 
$3,571 
 
Operating Service expenses include the annual HMIS license fee for the Housing Navigator and Sr. Program 
Manager, a portion of the agency’s General Liability Insurance prorated based on the FTEs assigned to this 
program, and a prorated share of office utility (electricity) costs. Office space, copier lease, and janitorial 
costs for the office are proposed as in-kind/match resources. Bus and light-rail passes for program 
participants are an additional matched resource. The total cost for this budget section is $11,826 less $8,830 
in matched resources (=$2,826). 
 
The total program cost is $247,721. When this amount is reduced by matched funds, the total proposed 
cost to Maricopa County is $245,760. 
 
5. HOW TCAA WILL COLLABORATE WITH OTHER HOMELESS SERVICE PROVIDERS  
 
In 2018 TCAA became a formal partner in the local Single Adult Coordinated Entry System (CES) as a 
shelter provider for adults. We operate as a “closed” Entry Point. As such, we offer intake and data collection 
services, shelter services, and utilize the HMIS system via our agreement with Solari. We triage immediate 
safety and other needs and provide appropriate referrals such as to domestic violence or medical services. 
We provide shelter diversion and administer the VI-SPDAT and SPDAT assessments for those who cannot 
be diverted from shelter. We ensure that I-HELP meets the necessary training requirements of our CES 
MOU agreement including documenting internal fidelity activities and participating in mandatory training 
meetings. We attend Continuum of Care meetings involving regional partners and advocate on behalf of 
shelter participants and to coordinate their access to housing resources. We maintain partnership 
agreements with Circle the City and Homeless ID project which provide onsite medical care and identification 
document recovery at TCAA. We coordinate with other adult shelter providers including other I-HELP 
operators by making cross-referrals as beds become available and by sharing data across programs using 
the HMIS. 
 
Our team interacts weekly with the City of Tempe’s Homeless Outreach Team and others to prioritize 
services for unsheltered individuals with the greatest need and highest vulnerability. In 2022 TCAA 
developed the Steps into Housing project and initiated an agreement with the City of Tempe so that we can 
collectively ensure that individuals seeking shelter are placed in the most appropriate site; either our I-HELP 
shelter or the City’s temporary shelter operating in a local motel. This project offers an improved person-
centered approach, ensuring adults can access the most appropriate shelter bed and wrap-around services 
as rapidly as possible. 
 
TCAA has also partnered with Human Service Campus and local Project Connect events to bring resources 
to those experiencing homelessness in Tempe. At these events we provide our mobile shower trailer and 
laundry trailer and I-HELP representatives. We participate in the annual Point in Time counts with the City 
of Tempe. 
  
For this grant, TCAA is drawing on its longstanding relationship with HOM, a reputable local provider of RRH 
and PSH services focusing on landlord/property owner involvement. For the proposed RRH program, TCAA 
will subcontract services to HOM and will continue to draw on resources provided onsite by Homeless ID 
Project and Circle the City. 
 
6. HOW TCAA WILL COLLABORATE WITH OTHER COUNTY DEPARTMENTS  
 
TCAA has worked closely with MCHSD representatives over decades in contractual services for

SERIAL 230114-RFP 
 
the Community Action administration (since the 1970s), Workforce Development administration (beginning 
in FY2020) and more recently in collaboration with Homeless Services Unit (starting in FY22). Currently 
TCAA is administering a MCHSD contract for construction of a new emergency shelter and bridge housing 
scheduled to open in FY25. In addition to involvement in the Coordinated Entry System for adults, we also 
interact with and refer to the Family Services Hub for referrals of families experiencing homelessness and 
interact with local outreach teams. We also work with the MCHSD Senior and Adult Services Division (SASD) 
in collectively serving Tempe and South Scottsdale seniors who are enrolled in Senior Independent Living 
case management. We will continue to work in partnership with these MCHSD units and coordinate RRH 
services funded under this contract with the broader network of RRH service providers across the county. 
RRH participants will be assisted to access free comprehensive medical and respite care throughout the 
Phoenix metro area and the Brighter Way Dental Center for dental care, as well as for public health 
information. TCAA maintains an agreement with Circle the City to provide healthcare services at our site 
twice monthly. 
 
7. HOW TCAA WILL PARTNER WITH OTHER SERVICE PROVIDERS 
 
TCAA maintains numerous formal and informal partnerships with other service providers in recognition of 
the fact that more involvement from partners and effective/efficient referral processes results in better 
outcomes for the people we serve. Several examples of TCAA’s longstanding and regularly involved partners 
that expand our capacity to provide holistic services to the community include: 
 
 
 
 
 
Focus Area Service Provider’s Role with TCAA 
Healthcare 
• Circle the City, which provides on-site medical care with its mobile clinic at TCAA on 
a biweekly basis. 
• Mountain Park Health Center accepts referrals from TCAA for health care services. 
• Choice Recovery, Salvation Army (Phoenix), and Community Bridges assist with 
substance abuse and behavioral health service needs by accepting referrals and 
coordinating care with our staff. 
• Dignity Health provides vision screening services for our clients. 
Food/ 
Shelter 
/Clothing 
• TCAA’s Food Pantry and a network of food pantries throughout Maricopa County make 
emergency food accessible to individuals in need. 
• Meals on Wheels services operated by TCAA and partners across the valley provides 
meals and wellness checks for homebound seniors. 
• Gracies Thrift Shop provides vouchers to TCAA clients for clothing & household items. 
• Bridging Arizona Furniture Bank and Fostering Dignity assist with furniture needs  
• A vast network of Tempe area faith-based organizations provide access to their facilities 
for overnight shelter space at no cost to TCAA 
Financial 
• Tempe Works program: I-HELP participants are prioritized for placement into City-
subsidized jobs within Public Works and other Departments and assisted with 
housing placement as they successfully complete their probationary period. 
• City of Tempe, Downtown Tempe Authority, and local businesses provide employment 
opportunities. 
• Newtown CDC: provides financial coaching, credit counseling, and homebuyer education 
(and incentives) 
Legal 
• Community Legal Services accepts referrals of TCAA clients for legal services. 
Other 
• AZ Pet Project/Lost Our Home Pet Foundation: provides temporary shelter and care 
for pets of owners who are entering I-HELP shelter. 
• The Homeless ID project helps participants recover lost ID documents so they can 
secure benefits to which they are entitled, secure jobs, apply for housing, and more. 
 
Case management teams across all TCAA programs meet regularly to share new community resource 
information with one another, discuss emerging needs among program participants, and bring to the 
agency’s attention when there are service gaps that can be addressed by another service provider. Our 
administrative team meets regularly outreaches to service provider(s) to continue to expand participants’ 
access to a wide array of supportive services. In some cases a contract is established and in other cases a 
non-financial agreement such as an MOU may be used, along with regular check ins to assess the 
effectiveness of the partnership. Participants in need of referrals are provided with “warm” transfers, 
including assistance with scheduling appointments, understanding eligibility conditions and service ranges,

SERIAL 230114-RFP 
 
and helped to attend an intake or connect to the service provider. Follow up then occurs to ensure the need 
or goal was addressed.  
 
TCAA also collaborates with the City of Tempe’s Economic Development Department in identifying and 
outreaching to new landlords/property owners moving into or acquiring properties in Tempe, as well as new 
employers in need of hiring qualified and job-ready workers. In 2022 the city co-hosted a landlord 
engagement mixer with TCAA and HOM to increase awareness of RRH opportunities in Tempe; similar 
mixers will be conducted quarterly during the grant period. 
 
As an emergency shelter provider, TCAA is also well-established in the county’s network of emergency and 
transitional housing providers, collaborates with others through the Coordinated Entry System, and shares 
information via HMIS. Similarly, TCAA maintains a long-standing partnership with the Mesa and Chandler I-
HELP shelter partners and conducts cross-referrals and co-case management for adults in need of and 
placed at an I-HELP site in these communities. 
 
 
 
 
8. TCAA’S EXPERIENCE.  
 
Since TCAA’s founding the agency has provided similar services and/or worked with people experiencing 
homelessness and those who were at risk of homelessness. Our work in this arena began in the late 1960s 
when TCAA launched the Community Action Program based on the national Community Action Network, 
designed to help people and families at risk of homelessness during a financial crisis to remain stably housed 
through the provision of emergency rent, mortgage, and utility assistance. These services were also 
combined with other vital resources such as food boxes, supportive services for seniors, and access to 
healthcare. Today, TCAA’s Community Action Program also integrates workforce development services, 
case management, and resource navigation. Our CAP staff are among the most tenured in Maricopa County, 
with 75% of the CAP team having more than 10 years’ experience (each) delivering CAP services at TCAA. 
In a “typical” year the CAP provides financial assistance and other resources to an average of 1,000 Tempe 
households. During and since the pandemic, service levels have quadrupled and TCAA screened, 
determined eligibility for, and distributed through a variety of funding sources more than $28 million in 
emergency rent, mortgage, and utility assistance to prevent homelessness among vulnerable households in 
our community. 
 
In 2006 TCAA replicated the I-HELP emergency shelter model in Tempe (the model originated in California). 
Since 2006 I-HELP has remained Tempe’s sole, permanent congregate shelter. The I-HELP shelter design 
is unique and community-based. Rather than using a dedicated shelter facility, a network of faith 
organizations provides nighttime shelter space for 40 beds for adults every night of the year. Similarly, a 
variety of volunteer groups purchase, prepare, and serve the evening meals. Shelter participants have full 
access to an array of supportive services offered by TCAA to successfully transition from homelessness to 
permanent housing. The success of the I-HELP model is demonstrated by the expansion of this model 
throughout the County. Following our launch in Tempe; I-HELP shelters were launched in Mesa, Chandler, 
and the West Valley. 
 
Unsheltered individuals in Tempe can access an array of resources on a walk-in basis at TCAA. Such 
resources include emergency food bags; access to phones, computers, and mail; healthcare services; 
employment assistance; help recovering identification documents; and shelter intake appointments. An 
average of 25 unsheltered visitors per day make use of walk-in resources.  
 
In FY2021, TCAA was awarded HUD Rapid Rehousing funds supported by special EG funds administered 
by the Arizona Department of Economic Security (ADES) and the City of Tempe.  
• 
In 2021 TCAA operated a one-time $50,000 ESG contract awarded by the City of Tempe for Shelter 
Operating Expenses ($32,000) and Rapid ReHousing ($18,000). Grant funds were used for 
emergency shelter operating expenses, housing navigation and location services, and financial 
assistance with security deposits, last month’s rent, utility deposits, rent payments, application fees 
and moving costs, and HMIS data entry and reporting. Three individuals were housed with RRH 
funds.  
• 
Also in 2021, TCAA was awarded a one-time $445,000 RRH/Homelessness Prevention and Shelter 
Operations grant. This included $337,500 for RRH/Homeless Prevention and $107,500 for Shelter 
operations (also included HMIS expenses). With this grant, TCAA successfully placed 20

SERIAL 230114-RFP 
 
households into permanent housing through RRH funds along with our partner HOM. Additionally, 
9 households received homelessness prevention vouchers.  
 
Also in 2021, TCAA was honored to win the $250,000 New Arizona Prize: Housing Security Challenge 
to address housing insecurity among the senior population in the East Valley. With this grant, TCAA 
partnered with two other nonprofits, ASU Action Nexus on Homelessness, and the Valley of the Sun 
United Way to develop the East Valley Senior Home Sharing program. This program provides homeless 
prevention services, roommate screening, matching, and placement for older adults at risk of 
homelessness in East Valley communities. 
 
Currently TCAA is acquiring land in Tempe for construction of a larger permanent home for the agency. 
This campaign is supported in part with funds awarded by Maricopa County, Arizona Governor’s Office, 
Arizona Department of Housing, and the City of Tempe as well as a multitude of private contributions 
and pledges. The new site will open in FY2025 and will include a larger capacity emergency shelter, 
transitional housing units,  a day-resource center, access to shower and laundry amenities, food, 
workforce development services, among other programming, to assist individuals in their goals to 
achieve greater self-reliance. 
 
Through TCAA’s existing services, expertise, and partnerships, we have the administrative and 
financial systems in place to operate an effective RRH program that successfully uses the core 
components of RRH to end homelessness for individuals and families. 
 
9. HOW TCAA WILL PROVIDE CULTURALLY/LINGUISICALLY SENSITIVE SERVICES  
 
TCAA follows a trauma-informed, whole-person approach when working with program participants. We 
use culturally and linguistically competent practices and take into consideration language, culture, age, 
and experiences when conducting assessments and case management, developing housing plans, 
conducting housing navigation, and assisting each individual. We identify the need for and provide 
reasonable accommodations such as translation/interpreter services, enlarged print materials or 
accessible locations. TCAA employees participate in cultural and linguistically competent training 
including civil rights training annually so that appropriate resources available to participants are as 
comprehensive as possible. We also identify and collaborate with other organizations in our service 
area that represent different cultures/faith/ethnic backgrounds, to increase awareness of our services. 
 
We maintain a Language Access Plan in our administrative policy manual and determine the extent of 
the Limited English Proficiency (LEP) assistance that should be offered based on circumstances. This 
includes consideration of the proportion of LEP persons enrolled at TCAA, nature and importance of 
the services provided, resources available and costs. Reasonable steps are taken to ensure that 
language is not a barrier to accessing services at TCAA, such as providing translation, hiring bilingual 
staff, reading forms if literacy is a barrier, and assessing whether written materials need to be provided 
in a different format. Additionally, when using forms such as surveys to seek customer feedback, we 
follow survey best practices by keeping questions and reading levels adaptable for a wide array of 
individuals, and offer various formats for participants to provide feedback, e.g., electronic format, hard 
copy, and in person. 
 
10. DESCRIPTION OF POLICIES & PRACTICES TO ENSURE DIVERSITY & INCLUSION  
 
TCAA’s DEI policy statement provided here, sets a foundation in the agency for our outreach in the 
community, involvement of partnering organizations, hiring practices, service delivery to participants, and 
involvement of community members in leadership roles including the Board of Directors. From the agency’s 
founding, we have intentionally sought to bring awareness and access to services among historically 
underserved populations and neighborhoods. This policy translates at the operations level through our hiring 
of diverse populations including those with lived experiences. We assess and identify employee and board 
recruitment priorities based on our current demographics and that of the populations we serve. In the delivery 
of RRH services, we understand that people of color and other vulnerable populations such as individuals 
with disabilities and chronic health conditions, low educational attainment, and similar factors are more 
significantly impacted by homelessness, and identify these and other underlying factors during assessment 
and person-centered case planning which includes bringing other service providers in to supplement 
services and address the unique needs and goals of each individual.

SERIAL 230114-RFP 
 
 
To address inequities that are deeply rooted in society, increasing diversity, equity, access, and inclusion 
has required consistent and long-term effort. TCAA has implemented strategic priorities to create conditions 
, knowledge, and practices that will support positive change. We continue to strengthen our framework for 
diversity and inclusion through regularly updated program procedures, welcoming facilities, and our 
customer service practice. We continually explore additional organizational and structural ways to lessen 
inequity and increase inclusion at TCAA. 
 
11. POLICIES IN PLACE TO PROVIDE EQUAL ACCESS FOR PEOPLE WITH DISABILITIES 
 
Rapid Rehousing is a vital resource for assisting people with disabilities and who are experiencing 
homelessness to quickly transition into a safe and permanent home. Indeed, people with disabilities are 
over-represented among low-income populations and individuals experiencing homelessness. They are 
more likely to work for subminimum wage, contributing to housing insecurity and homelessness. Our policies 
on program intake, assessment, enrollment and service 
delivery require that the issues of disability and equal 
access, including in terms of gender identity of 
participants, mental health, substance abuse disorder, 
and developmental disabilities are assessed and 
participants’ goals surrounding these factors are 
discussed so that we can take appropriate and timely 
steps to ensure their needs and preferences are added 
into their Individual Housing Plan, applied in housing 
navigation, considered at the physical home structure, 
and addressed in post-housing placement supports for 
independent living. Intake and screening process will 
also identify people, such as those with SMI, for whom 
permanent 
supportive 
housing 
would 
be 
more 
appropriate. The progressive engagement approach to 
RRH, allowing for the amount and duration of assistance 
to be tailored to each persons’ needs, is a best practice 
for equal access to housing and ample time to address 
barriers to maintaining permanent housing.  
 
Given that RRH matches homes to the specific and 
unique needs of participants and meet HUD qualifying 
criteria, including Fair Housing policy, HUD inspection 
checklists will be used to assess housing eligibility and 
participant accommodation needs will be addressed. 
The extent to which the property meets HUD qualifying 
criteria include making reasonable accommodations 
such as a change in rules, policies, practices, or 
services so that a person with a disability has equal opportunity to use and enjoy the new home and common 
spaces. Housing site visits include determining the need for making modifications to allow a person with 
disabilities to fully enjoy the new home. Equally important, participants will be advised on and assisted to 
address any issues relating to discrimination in housing with help from TCAA and HOM. 
 
12. SUSTAINABILITY PLAN  
 
TCAA develops sustainability plans prior to the addition of a new service, funding source, or program. For 
example, in 2019 a nonprofit in Tempe, Neighbors Helping Neighbors, approached TCAA with a desire to 
merge under our organization. Prior to making any decisions regarding this merger, we developed a five-
year funding plan and fundraising strategies to confirm that the program could be sustained—and even 
expanded, after the merger was completed. Since the merger was completed four years ago, the program 
has added two new services, integrated a new case management data system, and hired three new 
employees. Similarly, when the rate of homelessness began to rise dramatically three years ago, TCAA 
studied its I-HELP Emergency Shelter and identified ways in which we can increase our effectiveness in 
addressing homelessness in our community. Rapid Rehousing services was one of the strategies we 
We are committed to maintaining and 
promoting a diverse, inclusive, accessible and 
equitable environment where all board 
members, staff, volunteers, and participants 
are 
welcomed, 
respected 
and 
valued 
regardless of age, race, ethnicity, religion, 
national origin, sexual orientation, gender 
identity or expression, disability/medical 
condition, or any other status.  
 
We will strive to see diversity, equity, access, 
and inclusion, and in connection with our vision 
and mission for the benefit of those we serve.  
We pledge to understand the impact of 
systemic inequities in our work and how best 
to address it in our policies, practices, 
programs, and services in a way that is 
consistent with our mission.  We commit to 
leading with respect and tolerance and we 
encourage all employees and volunteers to 
express this in their work within our 
organization.

SERIAL 230114-RFP 
 
selected to increase our impact; another was developing new programming—such as the East Valley Senior 
Home Sharing program--that can further prevent homelessness from occurring. 
 
To sustain RRH services after the term of this contract, it is TCAA’s intention to work with our city leadership 
and major funders both public and private, to encourage increased investment in preventing and reducing 
the duration of homelessness, such as RRH funds. We are developing new relationships with foundations 
both within and outside of Arizona that share this desire and established new revenue from a previously 
untapped foundation headquartered in California. More importantly, TCAA has not traditionally sought HUD-
based funding for our shelter and homelessness prevention services. Therefore, we established this goal 
two years ago and generated new funding through ADOH and ADES to that end.  
 
Additionally, TCAA is implementing two new revenue-generating activities that will help to diversity and grow 
our income sources. One, we are developing curriculum for, and attaining Community Health Worker 
certification for our employees across one program in FY23 and two additional programs in FY24. This is a 
service that is reimbursable through Medicaid (AHCCCS), and we are establishing AHCCCS billing 
procedures and healthcare partnerships that will result in reimbursements through the healthcare system. 
Two, with the opening of our new facility in late 2024, TCAA will establish a social enterprise specific to the 
operations of a commercial kitchen. These two previously untapped revenue sources will allow TCAA to 
invest in sustaining and growing our existing programs and services. And finally, TCAA has invested in 
expanding its fundraising department, not only to prepare for the development of a new site, but to increase 
the engagement of corporations and individual donors and cultivate these relationships specifically to 
generate more investment in our programs that address or preventing homelessness.  
 
13. TCAA’S PROCESS AND CAPACITY FOR TIMELY REPORT SUBMISSION   
 
I-HELP uses the HMIS system for entry of emergency shelter client data, including Universal Data Elements 
in the HMIS system and from this system, TCAA can produce data needed for timely report submission. 
Similarly, our finance office uses SAGE software and assigns unique project codes to each grant so that we 
can accurately assign, track, and report on expenses (and income) specific to this project. Currently TCAA 
administers a contract involving Maricopa County and the City of Tempe, that requires report submission by 
the 5th day of each  month. Our processes and systems allow us to quickly close out the prior month and 
prepare reports and invoices to meet contractual obligations, including Maricopa County’s deadlines of the 
9th day of each month for invoices; the 15th of each month for progress reports on activities started, in process 
and completed; the 15th of the month following the end of the quarter for similar progress reports; and the 
Annual Report within 30 days after the close of the fiscal year. Our administrative office maintains a shared 
calendar and a SharePoint filing system so that the collective team is cognizant of reporting obligations and 
deadlines, and can access the information needed to prepare and submit invoices and reports on time 
regardless of employee absences or unexpected circumstances. Two administrative staff (rather than a 
single person) share responsibility for tracking deadlines, preparing documents, and ensuring report and 
invoicing deadlines are met. 
 
14. QUALIFICATIONS 
 
TCAA was among numerous organizations across the nation that launched homelessness prevention 
programming through its Community Action Program in the 1960’s. Today, TCAA’s CAP handles some of 
the highest volumes among the County’s CAP network. In 2005, following the passing of a homeless woman 
in the summer heat, TCAA gathered with faith organization and city representatives to identify a shelter 
solution, as there were no emergency shelters in Tempe at the time. After researching successful 
community-based models, TCAA launched the I-HELP Shelter in 2006, starting with 8 beds initially and 
increasing over the years to 40+ beds today (more are available on extreme heat days). TCAA also became 
a closed entry site within the county-wide coordinated entry system and began using HMIS for tracking 
shelter activities.  
 
I-HELP operated as a low barrier shelter for several years until case management services were added in 
2014. In 2019 TCAA added housing navigation services and integrated our Financial Success Center 
operations so that shelter participants could benefit from the array of resources offered by the FSC. In 2020, 
TCAA was awarded its first RRH contract by the Arizona Department of Economic Security, and a separate 
Emergency Solutions Grant by the City of Tempe. Our successful results with both contracts are detailed in 
our response to Question 8.

SERIAL 230114-RFP 
 
 
Today, the I-HELP shelter, CAP, and six additional programs operate under the direction of Megan Wilson, 
MSW, Director of Programs. Additional executive staff include the Sr. Director of Operations who serves as 
the contract administrator; the Director of Philanthropy responsible for fundraising and resource 
development; a Human Resources Manager, and the Director of Finance, who each report to the Chief 
Executive Officer. An organizational chart which delineates the RRH team within the broader agency is 
provided in the Attachments Section. 
 
TCAA operates a $5.3 million budget supported by a variety of revenue sources including government 
contracts (43% of revenue), contributions (individual giving, grants, and foundations at 30% of revenue), in-
kind (donated space and goods at 25% of revenue), and other income (2% of revenue). Over the past seven 
years, and under the leadership of our Chief Executive Officer, TCAA’s budget and its impact in the 
community has multiplied. Three new programs were added, revenue increased by 65%, and the number of 
individuals served by TCAA programs increased by 150% since 2016. Moreover, TCAA’s partnerships with 
a vast array of community- and faith-based, private/corporate, and public sector organizations also 
increased. This growth ultimately benefits a growing number of individuals and families seeking TCAA’s help 
to meet personal and financial goals and achieve their greatest potential.  
 
TCAA’s partner HOM is similarly qualified to operate the proposed services. HOM is Arizona’s largest 
administrator of RRH services. Since 2011 HOM has contracted with 12 difference non-profit providers, 
including TCAA, to provide rapid rehousing services. During this time, HOM has housed nearly 4,000 
households. Participants working with HOM have access to Padmission, our online housing search platform. 
Padmission has over 700 available units listed throughout Maricopa County from over 500 different 
properties. HOM brings the vitally important denominator to the solution to ending homelessness: property 
owners and managers.   
Contract and Financial Administration 
TCAA has administered public sector contracts, including with the federal government, State of Arizona, 
Maricopa County, and the Cities of Tempe and Scottsdale since the 1970s. Contract administration is the 
responsibility of the Sr. Director of Operations (DOO), who brings 12 years nonprofit administrative 
experience to this role. The DOO oversees the contract management process from pre-execution (contract 
development, reviews, and approvals) through post-execution (managing obligations and commitments, 
auditing and reporting, renewals, amendments, and contract termination). The DOO ensures that staff are 
trained to understand and carry out contract guidelines, engages subcontractors and partners, monitors 
compliance, and ensures reporting and invoicing systems are in place and are submitted on time.  
 
TCAA’s Director of Finance (DOF) brings more than 30 years successful leadership in business 
administration and financial auditing experience to his role at TCAA. With this grant, the DOF will account 
for all revenue and expenditures, ensuring that expenses are allowable and aligned with the contract budget, 
provide grant expenditure reports to the project team, prepare invoices, and submit financial reports. The 
DOF uses SAGE software and GAAP accounting principles in administering appropriate internal controls 
and accounting of more than 20 unique revenue streams (and related expenses) at TCAA, through unique 
account codes assigned at contract award. TCAA is audited annually by an independent CPA firm (see 
attached CPA letter). 
 
Project Personnel Included in the Proposed Budget 
TCAA employees assigned to the RRH program will include the Director of Finance (.05 FTE), the Director 
of Programs (.15 FTE), the Sr Program Manager (.30 FTE), and the RRH Housing Navigator (1.0 FTE). This 
team will be supported by additional TCAA staff and programs including I-HELP Case Managers, CAP Case 
Workers, and Financial Success Center Job Coaches. Additionally, TCAA’s Director of Philanthropy is 
responsible for fundraising and resource development to ensure program sustainability beyond the grant 
period.  
 
The Sr. Program Manager will schedule and direct day-to-day activities, interact with partners and 
subcontractors, document program activities, ensure compliance with TCAA policies and procedures and 
contract guidelines, ensure clients and staff have the resources they need to be successful in the program, 
adjust strategies where necessary to achieve intended results, and supervise the Housing Navigator. All 
client services will be performed by the Housing Navigator, from outreach to screening, assessment and 
enrollment, housing plan development, coordinating access to other needed resources, assisting with

SERIAL 230114-RFP 
 
housing selection and move-in along with the HOM representative, conducting follow up, and documenting 
program activities in HMIS.

SERIAL 230114-RFP 
 
 
EXHIBIT C: OFFICE OF PROCUREMENT SERVICES CONTRACTOR TRAVEL AND 
PER DIEM POLICY 
 
1.0 
All contract-related travel plans and arrangements shall be prior-approved by the County contract 
administrator. 
 
2.0 
Lodging, per diem, and incidental expenses incurred in performance of Maricopa County/Special 
District (County) contracts shall be reimbursed based on current U.S. General Services 
Administration (GSA) domestic per diem rates for Phoenix, Arizona. Contractors must access the 
following internet site to determine rates (no exceptions): www.gsa.gov. 
 
2.1 
Additional incidental expenses (i.e., telephone, fax, internet, and copying charges) shall 
not be reimbursed. They should be included in the contractor’s hourly rate as an overhead 
charge. 
 
2.2 
The County will not (under any circumstances) reimburse for contractor guest lodging, per 
diem, or incidentals. 
 
3.0 
Commercial air travel shall be reimbursed as follows: 
 
3.1 
Coach airfare will be reimbursed by the County. Business class airfare may be allowed 
only when preapproved in writing by the County contract administrator as a result of the 
business needs of the County when there is no lower fare available.  
 
3.2 
The lowest direct flight airfare rate from the contractor’s assigned duty post (pre-defined at 
the time of contract signing) will be reimbursed. Under no circumstances will the County 
reimburse for airfares related to transportation to or from an alternate site. 
 
3.3 
The County will not (under any circumstances) reimburse for contractor guest commercial 
air travel. 
 
4.0 
Rental vehicles may only be used if such use would result in an overall reduction in the total cost 
of the trip, not for the personal convenience of the traveler. Multiple vehicles for the same set of 
travelers for the same travel period will not be permitted without prior written approval by the County 
contract administrator. 
 
4.1 
Purchase of comprehensive and collision liability insurance shall be at the expense of the 
contractor. The County will not reimburse a contractor if the contractor chooses to purchase 
this coverage. 
 
4.2 
Rental vehicles are restricted to sub-compact, compact, or mid-size sedans unless a larger 
vehicle is necessary for cost efficiency due to the number of travelers. (NOTE: Contractors 
shall obtain pre-approval in writing from the County contract administrator prior to rental of 
a larger vehicle.) 
 
4.3 
County will reimburse for parking expenses if free, public parking is not available within a 
reasonable distance of the place of County business. All opportunities must be exhausted 
prior to securing parking that incurs costs for the County. Opportunities to be reviewed are 
the DASH, shuttles, etc. that can transport the contractor to and from County buildings with 
minimal costs. 
 
4.4 
County will reimburse for the lowest rate, long-term, uncovered (covered or enclosed 
parking will not be reimbursed) airport parking only if it is less expensive than shuttle 
service to and from the airport. 
 
4.5 
The County will not (under any circumstances) reimburse the contractor for guest vehicle 
rental(s) or other any transportation costs.

SERIAL 230114-RFP 
 
5.0 
Contractor is responsible for all costs not directly related to the travel except those that have been 
pre-approved by the County contract administrator. These costs include, but are not limited to, the 
following: in-room movies, valet service, valet parking, laundry service, costs associated with 
storing luggage at a hotel, fuel costs associated with non-County activities, tips that exceed the per 
diem allowance, health club fees, and entertainment costs. Claims for unauthorized travel 
expenses will not be honored and are not reimbursable. 
 
6.0 
Travel and per diem expenses shall be capped at 15 percent of project price unless otherwise 
specified and approved by the County in individual contracts. 
 
7.0 
Contractor shall provide, (upon request) with their invoice(s), copies of receipts supporting travel 
and per diem expenses, and, if applicable, with a copy of the written consent issued by the County 
contract administrator. No travel and per diem expenses shall be paid by County without copies of 
the written consent as described in this policy and copies of all receipts.