230114-CONTRACT-UMOM NEW DAY CENTERS (EMERGENCY SHELTER).PDF

CONTRACT HOMELESSNESS EMERGENCY SERVICE 
PROGRAMS 230114-RFP 
 
 
This contract is entered into this 14th day of June, 2023 by and between Maricopa County (“County”), a 
political subdivision of the State of Arizona, and UMOM New Day Centers, Inc. dba UMOM, an Arizona 
corporation (“Contractor”) for the purchase of essential emergency shelter services to people experiencing 
homelessness or at risk of experiencing homelessness for the service area of emergency shelter.  
 
1.0 
CONTRACT TERM 
 
This contract is for a term of one year beginning on the 1st day of July, 2023 and ending the 30th day 
of June, 2024. 
 
2.0 
OPTION TO RENEW 
 
There are no renewal options available for this contract. 
 
3.0 
CONTRACT COMPLETION 
 
In preparation for contract completion, the Contractor shall make all reasonable efforts for an 
orderly transition of its duties and responsibilities to another provider and/or to the County. This 
may include, but is not limited to, preparation of a transition plan and cooperation with the County 
or other providers in the transition. The transition includes the transfer of all records and other data 
in the possession, custody, or control of the Contractor that are required to be provided to the 
County either by the terms of this agreement or as a matter of law. The provisions of this clause 
shall survive the expiration or termination of this agreement. 
 
4.0 
PRICE ADJUSTMENTS 
 
Any requests for reasonable price adjustments must be submitted 60 calendar days prior to 
contract expiration. Requests for adjustment in cost of labor and/or materials must be supported 
by appropriate documentation. The reasonableness of the request will be determined by comparing 
the request with the Consumer Price Index or by performing a market survey. If County agrees to 
the adjusted price terms, County shall issue written approval of the change and provide an updated 
version of the contract. The new change shall not be in effect until the date stipulated on the 
updated version of the contract. 
 
5.0 
PAYMENTS 
 
5.1 
As consideration for performance of the duties described herein, County shall reimburse 
Contractor for services for eligible costs stated in Exhibit D – Itemized Services Budget. 
Contractor shall incur costs and submit for reimbursement after the services have been 
provided. 
 
5.2 
Contractor shall be paid on a cost reimbursement basis for services performed and work 
completed at time of billing, and will only reimburse for those costs that are based upon 
submitted complete and proper documentation.

SERIAL 230114-RFP 
 
5.3 
Funds shall be disbursed as repayment of costs for work performed on or after the effective 
date of the contract and before the termination date of the contract.  
 
5.4 
Funding is contingent upon the availability of funds. If any action is taken by any state 
agency, federal department or any other agency or instrumentality to suspend, decrease 
or terminate its fiscal obligation under, or in connection with the contract, the County 
may amend, suspend, decrease or terminate its obligations under or in connection with 
the contract. In the event of termination, the County shall, disburse funds for eligible 
expenses for work performed prior to the effective date of the termination. The County shall 
give written notice of the effective date of any suspension, amendment, or termination 
under this section at least ten calendar days in advance. 
 
5.5 
County will reimburse the contractor on a net “0” payments standard. 
 
5.6 
Contractor shall submit an invoice via email on or before the ninth business day of the 
month following the month, or portion thereof, service delivery was provided. Invoicing not 
received within 45 days following the last day of the service month may result in forfeiture 
of payment for services related to that invoicing cycle.  
 
5.7 
Contractor shall ensure the final fiscal year invoice shall be submitted no later than the 
ninth business day of the month following the month services delivery was provided to 
ensure payment is processed on a timely basis. 
 
5.8 
Subject to the availability of funds, the department will, upon the date of receipt of an 
accurate invoice and supporting documents enumerated in the contract, process and remit 
to the contractor payment of service provision or work performance. 
 
5.9 
Should there be a disallowance in an invoice, the invoice shall be processed for the 
reduced amount. If the contractor protests the amount or the reason for a disallowance, 
contractor shall address their protest, in writing, with the department. Should the contractor 
and the department be unable to resolve the protest, the department will forward the protest 
to the Maricopa County Office of Procurement Services for resolution. 
 
5.10 
INVOICES 
 
5.10.1 The contractor shall submit one legible copy of their detailed invoice before 
payment(s) will be made. Incomplete invoices will not be processed. At a minimum, 
the invoice must provide the following information: 
 
• 
Company name, address, and contact information 
• 
County bill-to name and contact information 
• 
Contract serial number 
• 
County purchase order number 
• 
Project name and/or number 
• 
Invoice number and date 
• 
Payment terms 
• 
Date of service or delivery 
• 
Quantity 
• 
Contract item number(s) 
• 
Arrival and completion time 
• 
Description of purchase (product or services) 
• 
Pricing per unit of purchase 
• 
Extended price 
• 
Total amount due 
  
5.10.2 Problems regarding billing or invoicing shall be directed to the department as listed 
on the purchase order.

SERIAL 230114-RFP 
 
5.10.3 Payment shall only be made to the Contractor by Accounts Payable through the 
Maricopa County Vendor Express Payment Program. This is an electronic funds 
transfer (EFT) process. After contract award, the Contractor shall complete the 
Vendor Registration Form accessible from the County Department of Finance 
Vendor 
Registration 
Web 
Site 
https://www.maricopa.gov/5169/Vendor-
Information. 
  
5.10.4 Discounts offered in the contract shall be calculated based on the date a properly 
completed invoice is received by the County.  
  
5.10.5 EFT payments to the routing and account numbers designated by the Contractor 
shall include the details on the specific invoices that the payment covers. The 
Contractor is required to discuss remittance delivery capabilities with their 
designated financial institution for access to those details. 
 
5.11 
APPLICABLE TAXES 
 
5.11.1 It is the responsibility of the Contractor to determine any and all applicable taxes 
and include those taxes in their proposal. The legal liability to remit the tax is on 
the entity conducting business in Arizona. Tax is not a determining factor in 
contract award. 
 
5.11.2 The County will look at the price or offer submitted and will not deduct, add, or alter 
pricing based on speculation or application of any taxes, nor will the County 
provide Contractor any advice or guidance regarding taxes. If you have questions 
regarding your tax liability, seek advice from a tax professional prior to submitting 
your bid. You may also find information at https://www.azdor.gov/Business.aspx. 
Once your bid is submitted, the offer is valid for the time specified in this contract, 
regardless of mistake or omission of tax liability. If the County finds overpayment 
of a project due to tax consideration that was not due, the Contractor will be liable 
to the County for that amount, and by contracting with the County agrees to remit 
any overpayments back to the County for miscalculations on taxes included in a 
bid price. 
 
5.11.3 Tax Indemnification: Contractor and all subcontractors shall pay all Federal, State, 
and local taxes applicable to their operation and any persons employed by the 
Contractor. Contractor shall, and require all subcontractors to, hold Maricopa 
County harmless from any responsibility for taxes, damages, and interest, if 
applicable, contributions required under Federal and/or State and local laws and 
regulations, and any other costs including: transaction privilege taxes, 
unemployment 
compensation 
insurance, 
Social 
Security, 
and 
workers’ 
compensation. Contractor may be required to establish, to the satisfaction of 
County, that any and all fees and taxes due to a municipality or the State of Arizona 
for any license or transaction privilege taxes, use taxes, or similar excise taxes are 
currently paid (except for matters under legal protest). 
 
6.0 
AVAILABILITY OF FUNDS 
 
6.1 
The provisions of this contract relating to payment for services shall become effective when 
funds assigned for the purpose of compensating the Contractor as herein provided are 
actually available to County for disbursement. The County shall be the sole judge and 
authority in determining the availability of funds under this contract. County shall keep the 
Contractor fully informed as to the availability of funds. 
 
6.2 
If any action is taken by, any State agency, Federal department, or any other agency or 
instrumentality to suspend, decrease, or terminate its fiscal obligations under, or in 
connection with, this contract, County may amend, suspend, decrease, or terminate its 
obligations under, or in connection with, this contract. In the event of termination, County

SERIAL 230114-RFP 
 
shall be liable for payment only for services rendered prior to the effective date of the 
termination, provided that such services are performed in accordance with the provisions 
of this contract. County shall give written notice of the effective date of any suspension, 
amendment, or termination under this section, at least 10 days in advance. 
 
7.0 
POST AWARD MEETING 
 
The contractor may be required to attend a post-award meeting with the department to discuss the 
terms and conditions of this contract. This meeting will be coordinated by the procurement officer of 
the contract. 
 
8.0 
STRATEGIC ALLIANCE for VOLUME EXPENDITURES (SAVE) 
 
The County is a member of the SAVE cooperative purchasing group. SAVE includes the State of 
Arizona, many Phoenix metropolitan area municipalities, and many K-12 unified school districts. 
Under the SAVE Cooperative Purchasing Agreement, and with the concurrence of the contractor, 
a member of SAVE may access a contract resulting from a solicitation issued by the County. If 
contractor does not want to grant such access to a member of SAVE, state so in contractor’s bid. 
In the absence of a statement to the contrary, the County will assume that contractor does wish to 
grant access to any contract that may result from this bid. The County assumes no responsibility 
for any purchases by using entities. 
 
9.0 
INTERGOVERNMENTAL COOPERATIVE PURCHASING AGREEMENTS (ICPAs) 
 
County currently holds ICPAs with numerous governmental entities. These agreements allow those 
entities, with the approval of the Contractor, to purchase their requirements under the terms and 
conditions of the County contract. It is the responsibility of the non-County government entity to 
perform its own due diligence on the acceptability of the contract under its applicable procurement 
rules, processes, and procedures. Certain governmental agencies may not require an ICPA and 
may utilize this contract if it meets their individual requirements. Other governmental agencies may 
enter into a separate Statement of Work with the Contractor to meet their own requirements. The 
County is not a party to any uses of this contract by other governmental entities. 
 
10.0 
DUTIES 
 
10.1 
Contractor will be classified as Subrecipient(s). Subrecipient(s) will be referred to as 
“Contractor” for the purposes of this contract. 
 
10.2 
The Contractor shall perform all duties stated in Exhibit B – Scope of Work, or as otherwise 
directed in writing by the procurement officer. 
 
10.3 
Contractor shall provide services to improve, expand, or ensure the continuity of service 
delivery to people experiencing homelessness and at risk of experiencing homelessness. 
 
10.4 
Contractor is encouraged to collaborate with County departments, including but not limited 
to Maricopa County Human Services (MCHSD) and Maricopa County Public Health 
Department (MCPHD), to provide program services. 
 
10.5 
Contractor shall have policies, procedures, protocols, and/or other safeguards in place to 
ensure funds are used for the purpose as stated in their scope of work. 
 
10.6 
Contractor providing a service program that will provide services beyond the maximum one 
year term of this contract shall have a sustainability plan in place to fund activities after 
County funding from his contract is no longer available. 
 
10.7 
CONTRACTOR QUALIFICATIONS AND ELIGIBILITY REQUIREMENTS

SERIAL 230114-RFP 
 
10.7.1 In order to be considered as a qualified and eligible homeless services provider, 
the contractor shall: 
 
10.7.1.1 Have and maintain through the term of the contract a valid Unique Entity 
identifier (UEI) number and an active profile in the federal System for 
Award Management (SAM) (www.sam.gov). 
 
10.7.1.2 Be and remain in compliance with all applicable local, state, and Federal 
regulations and laws, including maintaining licensure to conduct 
business in Arizona. 
 
10.7.1.3 Be and remain in compliance with the MCPHD guidance, including any 
guidelines necessary during a public health crisis. 
 
10.7.1.4 Be and remain in good standing with the Arizona Corporation 
Commission and other required regulatory agencies. 
 
10.8 
ELIGIBLE ACTIVITIES: Contractor shall ensure that program service costs are eligible to 
be fully or partially reimbursed with grant funding awarded for this contract, subject to 
federal Emergency Solutions Grant (ESG) requirements. Eligible activities for service areas 
are as indicated below. 
 
10.8.1 Service Option 1 – Emergency Shelter (ES) 
 
10.8.1.1 Essential Services: Eligible essential services related to emergency 
shelter provided to individuals or families experiencing homelessness 
include: 
 
10.8.1.1.1 Services concerned with employment, health, family 
support services and education services for homeless 
youth, substance abuse services, victim services, or mental 
health services 
 
10.8.1.1.2 Case management services including childcare, education 
services, 
employment 
assistance, 
outpatient 
health 
services, legal services, life skills training, referrals to 
mental health services by licensed professionals, referral to 
substance abuse treatment by licensed or certified 
professionals, transportation, and services for special 
populations (i.e., service for people living with HIV/AIDS, 
homeless youth, and victim services) 
 
10.8.1.1.3 Staff salaries necessary to provide the essential services 
 
10.8.1.2 Shelter Services and Operation: Eligible services for the provision of 
shelter to individuals or families experiencing homelessness include: 
 
10.8.1.2.1 Shelter maintenance, rent, security, fuel, equipment, 
insurance, food, furnishings, and supplies necessary for 
operation of emergency shelter 
 
10.8.1.2.2 Hotel/motel vouchers for individuals or families when 
congregant temporary emergency shelter is unavailable 
and  
 
10.8.1.2.3 Staff salaries necessary to provide shelter services and 
operation

SERIAL 230114-RFP 
 
10.8.1.3 Contractors providing shelter operations to individuals or families 
experiencing homelessness shall ensure the following: 
 
10.8.1.3.1 Shelters are safe, secure, clean, in good repair, and have 
proper ventilation, heating and colling systems 
 
10.8.1.3.2 Fire safety and emergency evacuation plans are maintained 
for clients, staff, and volunteers 
 
10.8.1.3.3 Adequate staff is available to provide for the supervision 
and well-being of clients at all times 
 
10.8.1.3.4 Contractor complies with all applicable federal, state, and 
local laws and regulations 
 
10.8.1.4 Relocation payments and other assistance to individuals or families who 
are displaced from their housing by any project receiving ESG funds. 
 
10.9 
INELIGIBLE PROJECT ACTIVITIES/COSTS FOR THIS CONTRACT 
 
10.9.1 
Depreciation 
 
10.9.2 
Staff recruitment, entertainment, conferences, or retreats 
 
10.9.3 
Public relations or fundraising 
 
10.9.4 
Debts/late fees 
 
10.9.5 
Indirect costs 
 
10.9.6 
Salary of personnel when not working directly with or on approved project 
activities. 
 
10.9.7 
Advocacy, planning, and organizational capacity building 
 
10.9.8 
Costs of direct and outside legal services are not eligible (unless other 
appropriate services are unavailable or inaccessible within the community). 
 
10.9.9 
Costs for homeless service programs that are not related to service delivery 
areas, i.e., administrative offices. 
 
10.9.10 
Childcare costs for program participants over the age of 13, unless the child(ren) 
is/are disabled. Disabled children must be under the age of 18. 
 
10.9.11 
Funds expended for childcare centers not licensed by the jurisdiction in which 
it/they operates in. 
 
10.9.12 
ESG funds cannot be used by any city, county, town, township, parish, village, 
or other political subdivision, to replace funds the provider used for street 
outreach services during the immediately preceding 12-month period, unless 
HUD determines that the city, county, town, township, parish, village, or 
other political subdivision is in a severe financial deficit. 
 
10.10 
PROJECT REQUIREMENTS 
 
10.10.1 
Target Population: Contractor shall provide services to individuals and families 
experiencing homelessness or at risk of experiencing homelessness in the 
County. Homelessness is defined in section 103 of the McKinney-Vento Act, and

SERIAL 230114-RFP 
 
as amended by the HEARTH Act. The four possible categories under which 
individuals and families may qualify as homeless for funded activities are as 
follows: 
 
10.10.1.1 
Literally Homeless. Individuals and families who lack a fixed, 
regular, and adequate nighttime residence or a place not meant for 
human habitation; 
10.10.1.2 
Imminent Risk of Homelessness. Individuals and families who will 
imminently lose their primary nighttime residence and do not have 
sufficient resources or support networks, e.g., family, friends, faith-
based or other social networks, immediately available to prevent 
them from moving to an emergency shelter. 
 
10.10.1.3 
Homeless under other Federal Statutes, including unaccompanied 
youth and families with children and youth who are defined as 
homeless under other federal statutes, and who do not otherwise 
qualify as homeless under the definition. 
 
10.10.1.4 
Fleeing/Attempting to flee domestic violence. Individuals and 
families who are fleeing, or are attempting to flee, domestic violence, 
dating violence, sexual assault, stalking, or other dangerous or life-
threatening conditions that relate to violence against the individual 
or a family member. 
 
10.10.2 
Service Area: All service activities provided by the contractor must be provided 
in Maricopa County. Preference will be made for serving homeless households 
from Urban County communities. The Urban County is defined as the 
Cities/Towns of Buckeye, Cave Creek, El Mirage, Fountain Hills, Gila Bend, 
Guadalupe, Litchfield Park, Tolleson, Wickenburg, Youngtown, and all 
unincorporated areas of Maricopa County. 
 
10.10.3 
Contractor shall use all grant funds provided by the County only for their intended 
purposes. 
 
10.10.4 
Contractors shall not withhold or deny services based on race, color, national 
original, religion, sex, disability, age, sexual orientation, or gender identity. 
 
10.10.5 
Contractor shall adhere to ESG program regulations (24 CFR 576.400(d)) 
requiring each ESG-funded project within the Continuum of Care’s (CoC) area 
must use the continuum’s Coordinated Entry System and process. A victim-
service provider may choose not to use the CoC’s centralized or coordinated 
assessment system. 
 
10.10.6 
For any work that is not self-performed, contractor shall be required to get three 
subcontractor quotes for the work and shall award to the lowest responsive, 
responsible bidder. If the contractor is unable to obtain three quotes, the 
contractor shall obtain a waiver, in writing, from the County prior to contracting 
with a subcontractor for the work. 
 
10.10.7 
Contractor is highly encouraged to partner with other service providers in order 
to provide holistic services to the community in the homeless service program, 
including collaboration with County departments in coordination of services, 
including but not limited to, collaboration with MCHSD. 
 
10.10.8 
Contractor shall comply with any and all federal, state and local statutes, 
ordinances, resolution, regulations and rules. Violation of any such law shall be 
deemed to be a material breach of the Contract.

SERIAL 230114-RFP 
 
10.10.9 
Contractor shall have policies and practices in place to ensure diversity and 
inclusion in access to services. 
 
10.10.10 Contractor shall acknowledge the contribution of the County in all related 
publications during the term of the Contract. 
 
10.11 
EQUAL OPPORTUNITY, FAIR HOUSING, AND EQUAL ACCESS RULE: The project 
must adhere to the following: 
 
10.11.1 
Fair Housing Act (24 CFR 100) 
 
10.11.2 
Executive Order 12259 (Equal Opportunity in Housing) 
 
10.11.3 
Title VI of the Civil Rights Act of 1964 (24 CFR 1) 
 
10.11.4 
Age Discrimination Act of 1975 (25 CFR 146) 
 
10.11.5 
Section 504 of the Rehabilitation Act (24 CFR 8) 
 
10.11.6 
Executive Order 11246 (Equal Employment Opportunity) 
 
10.11.7 
Accessibility standards of the Americans with Disabilities Act, The Fair Housing 
Act and the Rehabilitation Act, as revised. More information can be found at: 
https://www.hud.gov/program_offices/fair_housing_equal_opp/fair_housing_rig
hts_and_obligations  
 
10.11.8 
Applicants must have the capacity to provide equal access to applicants of 
affordable housing regardless of sexual orientation or gender identity (24 C.F.R. 
Parts 5, 200, 203, 236, 400, 570, 574, 882, 891, and 982). 
 
10.12 
FUNDING 
 
MCHSD uses a variety of funds to assist with homeless services in Maricopa County, 
including Emergency Solutions Grant (ESG) funding as described in 24 CFR Parts 91; 576 
Emergency Assistance and Rapid Transition to Housing (HEARTH) Act of 2009 as 
administered by the Department of Housing and Urban Development 24 CFR Parts 91 and 
576; and Community Development Block Grant (CDBG) as described in 24 CFR Part 570. 
 
10.13 
PROGRAM PERFORMANCE AND REPORTING 
 
10.13.1 
Contractor shall track performance and progress of the project and submit 
reporting to the County, including reports of activities that have not been started, 
activities in process, and activities implemented. 
 
10.13.1.1 
Contractor shall provide the County with monthly reports on the 
project and such reports will be due no later than the 15th of each 
month. Reports shall include: 
 
10.13.1.1.1 
HMIS ESG CAPER 
 
10.13.1.1.2 
HMIS Returns to Homelessness Report 
 
10.13.1.2 
Contractor shall provide County with a quarterly progress reports not 
less frequently than 15 days after the end of each calendar quarter. 
 
10.13.2 
Notwithstanding any reporting obligations set forth herein, contractor shall 
provide any and all progress reports required by the federal government, the 
State of Arizona and/or the County. Furthermore, until completion of the project,

SERIAL 230114-RFP 
 
in addition to the obligations set forth in the contract, contractor shall, 
simultaneously, provide County with a copy of all reports and filings made with 
the federal government and/or the State of Arizona and/or any municipality, with 
respect to the project. 
 
10.13.3 
Progress and Compliance 
 
10.13.3.1 
Contractor shall attend progress meetings to be scheduled with the 
County’s Homeless Services Project Coordinator. 
 
10.13.3.2 
Contractor shall provide the County’s Homeless Services Project 
Coordinator with monthly progress reports. Progress reports shall 
identify progress against the submitted project schedule provided 
with respondent’s proposal, compliance with deadlines, and 
accomplished deliverables. In addition, contractor’s progress report 
shall include a summary report of services as identified by the 
County with contractor upon award. 
 
10.13.3.3 
Contractors not meeting or exceeding proposed project timeline 
deliverables shall identify: 
 
10.13.3.3.1 
Planned activities to restore compliance with 
proposed schedule/deliverables 
 
10.13.3.3.2 
Barriers to restore/remain in compliance with the 
proposed schedule/deliverables 
 
10.13.3.3.3 
Request(s) 
for 
updating 
the 
project 
schedule/deliverables 
 
10.13.3.4 
Should the contractor fail to meet project timelines and/or fail to 
provide deliverables that are satisfactory to the County, County may: 
 
10.13.3.4.1 
Terminate further payments until the contractor has 
provided deliverables to the County’s satisfaction 
 
10.13.3.4.2 
Reduce payments to the contractor under this chapter 
by an amount equal to the amount of such payments 
for unsatisfactory work 
 
10.13.3.4.3 
Limit the availability of payments under this chapter to 
project activities not affected by such failure to 
comply. 
 
10.13.3.5 
Should the contractor fail to meet project timelines for three or more 
months, the County may proceed with actions to terminate the 
contract for default. 
 
10.13.3.6 
Annual Reporting: Not later than 30 days after the close of each 
fiscal year in which grant monies awarded under this contract are 
furnished, contractor shall submit to the County a report which shall 
contain: 
 
10.13.3.6.1 
a description of the progress made in accomplishing 
the objectives of the project 
 
10.13.3.6.2 
a summary of the use of such funds during the 
preceding fiscal year

SERIAL 230114-RFP 
 
 
10.13.3.6.3 
a description of the activities carried out 
 
10.13.4 
Financial Reporting 
 
10.13.4.1 
Contractor shall maintain a financial account of financial activities 
related to the contract and shall provide a financial statement 
reporting in U.S. dollars, all expenditures of County awarded grant 
funds and any income earned on those funds. The financial 
statement should include County funds received and expended 
under this grant during the period covered by the report. The 
financial statement will be prepared from books and records 
maintained on a fund accounting (cash) basis. Only expenditures 
made in support of the grant purposes should be charged against 
the grant, and records should be maintained of such expenditures 
made in support of the grant adequate to enable the auditing of such 
funds on a quarterly basis. 
 
10.13.4.2 
Contractor shall keep and may be asked to provide documentation 
indicating contractor has received three quotes prior to purchases at 
or exceeding $50,000 and described in 2 CFR § 200.32.  
 
10.14 
PROJECT COMPLETION REPORTING 
 
Contractor shall provide the MCHSD with a brief Project Completion no more than 30 days 
after the contractor’s project is completed. Specific information about what to include in the 
Project Completion report will be provided to the contractor after award. 
 
10.15 
FINANCIAL MANAGEMENT 
 
10.15.1 
Contractor shall maintain a financial management system that meet the following 
standards: 
 
10.15.1.1 
Financial reporting: Accurate, current, and complete disclosure of 
the financial results of financially assisted activities must be made in 
accordance with the financial reporting requirements of the 
agreement. 
 
10.15.1.2 
Accounting records: The contractor must maintain records which 
adequately identify the source and application of funds provided for 
financially assisted activities. These records must contain 
information pertaining to the contract and authorizations, 
obligations, unobligated balances, assets, liabilities, outlays or 
expenditures, and income. 
 
10.15.1.3 
Internal control: The contractor shall maintain effective control and 
accountability for all contract cash, real and personal property, and 
other assets. The contractor must adequately safeguard all such 
property and must assure that it is used solely for authorized 
purposes. 
 
10.15.1.4 
Budget control: The contractor must maintain actual expenditures or 
outlays compared with budgeted amounts for the contract. Financial 
information must be related to performance or productivity data, 
including the development of unit cost information whenever 
appropriate or specifically required in the contract. If unit cost data 
is required, estimates based on available documentation will be 
accepted whenever possible.

SERIAL 230114-RFP 
 
 
10.15.1.5 
Allowable cost: The contractor must use applicable 2 C.F.R. Part 
200 cost principles, agency program regulations, and the terms of 
the contract will be followed in determining the reasonableness, 
allowability, and allocability of costs. 
 
10.15.1.6 
Source documentation: Accounting records must be supported by 
such source documentation as cancelled checks, paid bills, payrolls, 
time, and attendance records, contract, and subcontract documents, 
etc. 
 
10.15.1.7 
Documentation regarding receipt of purchase. 
 
10.16 
RECORD KEEPING 
 
10.16.1 
Contractors shall be responsible for maintaining records of receipts and 
expenditures, clients served, services provided, and locations served for all 
activities performed using grant funds. Such records include, but are not limited 
to: 
 
10.16.1.1 
Financial statement of all expenditures of grant funds and any 
income earned on those funds. 
 
10.16.1.2 
Records of receipts and expenditures that were paid for by the grant. 
 
10.16.1.3 
A grant program plan, including any additional requirements. 
 
10.16.1.4 
Documentation of any program plan reviews and updates. 
 
10.16.1.5 
Documentation of the services provided in accordance with the grant 
 
10.16.2 
Contractor shall maintain all records in an accurate and organized manner and 
keep all records in a secure location. 
 
10.16.3 
ESG funded providers must ensure that data on all persons served and all 
activities provided under ESG are entered into the applicable community-wide 
Homeless Management Information System (HMIS) in the area in which those 
persons and activities are located, or a comparable database, in accordance 
with HUD's standards on participation, data collection, and reporting under a 
local HMIS. If the subrecipient is a victim service provider or a legal services 
provider, it may use a comparable database that collects client-level data over 
time (i.e., longitudinal data) and generates unduplicated aggregate reports 
based on the data. Information entered into a comparable database must not be 
entered directly into or provided to an HMIS. 
 
10.17 
CONTRACT COMPLIANCE MONITORING/AUDITING 
 
10.17.1 
The County will monitor the contractor's compliance with, and performance 
under, the terms and conditions of the contract and the applicable federal 
regulations. On-site visits for compliance monitoring may be made by the County 
and its grantor agencies (or both the County and its grantor agencies) at any 
time during the contractor's normal business hours, announced or unannounced. 
During an on-site visit, the contractor shall make all of its records and accounts 
related to work performed or services provided under the contract are available 
to the County for inspection and copying. 
 
10.17.2 
Contractor shall provide read only access to the County for HMIS project 
reporting once per quarter, as scheduled with the County upon award of the

SERIAL 230114-RFP 
 
contract. In addition, contractor shall provide County access to HMIS reporting, 
as requested, and within three days of a monitoring request. 
 
10.17.3 
The County will request information for fiscal monitoring/audit per Office of 
Management and Budget (OMB) Uniform Guidance 2 C.F.R. § 200, to include: 
 
10.17.3.1 
Financial Management 2 C.F.R. § 200.302 
 
10.17.3.2 
Internal Controls 2 C.F.R. § 200.303 
 
10.17.3.3 
Bonds 2 C.F.R. § 200.304 
 
10.17.3.4 
Payment and Financial Reporting 2 C.F.R. § 200.305 
 
10.17.3.5 
Cost Sharing or Matching 2 C.F.R. § 200.306 
 
10.17.3.6 
Program Income 2 C.F.R. § 200.307 
 
10.17.3.7 
Revision of Budget and Program Plans 2 C.F.R. § 200.308 
 
10.17.3.8 
Period of Performance 2 C.F.R. § 200.309 
 
10.17.3.9 
Insurance Coverage 2 C.F.R. § 200.310 
 
10.17.3.10 Record Retention and Access 2 C.F.R. §§ 200.334 – 200.338 
 
10.17.3.11 Procurement Standards 2 C.F.R. § 200.318 
 
10.17.3.12 Indirect Costs 2 C.F.R. § 200.414 
 
10.17.3.13 Compensation-Personal Services 2 C.F.R. § 200.430 
 
10.17.3.14 Audit Requirements 2 C.F.R. §§ 200.501-200.517 
 
10.17.4 
Contractor, as a subrecipient of 21.027 Assistance Listing Number (ALN) 
American Rescue Plan Act Coronavirus State and Local Fiscal Recovery Funds,  
shall be in compliance and remain in compliance throughout the term of the 
contract with 2 CFR 200. Contractor shall indicate compliance and provide as part 
of proposal submission using Attachment H - CERTIFICATE OF COMPLIANCE 
WITH 2 CFR 200. 
 
10.17.5 
Contractor may be monitored for fiscal, program delivery and grant compliance 
annually or more often as needed to ensure complete use of grant funds. 
 
10.17.6 
If contractor is found to be deficient in any area, contractor shall receive written 
notification of findings and required corrective actions. Contractor shall provide 
a written response outlining corrective actions and steps to ensure findings are 
corrected and resolved to preclude future issues. 
 
10.17.7 
The contractor shall reimburse the County for any and all uses of American 
Rescue Plan Act of 2021, H.R. 1319 (ARPA) funds in the event that the federal 
government determines the use did not comply with the ARPA laws, rules, and 
guidelines.  The intent of the parties is that the contractor will reimburse the   
County within a timeframe that allows the County to use the reimbursed funds to   
refund the money to the U.S. Department of the Treasury, as required by ARPA. 
 
11.0 
TERMS AND CONDITIONS

SERIAL 230114-RFP 
 
11.1 
INDEMNIFICATION 
 
11.1.1 To the fullest extent permitted by law, and to the extent that claims, damages, 
losses, or expenses are not covered and paid by insurance purchased by the 
contractor, the contractor shall defend, indemnify, and hold harmless the County 
(as Owner), its agents, representatives, officers, directors, officials, and employees 
from and against all claims, damages, losses, and expenses (including, but not 
limited to attorneys' fees, court costs, expert witness fees, and the costs and 
attorneys' fees for appellate proceedings) arising out of, or alleged to have resulted 
from, the negligent acts, errors, omissions, or mistakes of the contractor, a 
subcontractor, anyone directly or indirectly employed by them, or anyone for 
whose acts they may be liable relating to the performance of this contract. 
 
11.1.2 Contractor's duty to defend, indemnify, and hold harmless the County, its agents, 
representatives, officers, directors, officials, and employees shall arise in 
connection with any claim, damage, loss, or expense that is attributable to bodily 
injury, sickness, disease, death, or injury to, impairment of, or destruction of 
tangible property, including loss of use resulting therefrom, caused by negligent 
acts, errors, omissions, or mistakes in the performance of this contract, but only to 
the extent caused by the negligent acts or omissions of the contractor, a 
subcontractor, anyone directly or indirectly employed by them, or anyone for 
whose acts they may be liable, regardless of whether or not such claim, damage, 
loss, or expense is caused in part by a party indemnified hereunder. 
 
11.1.3 The amount and type of insurance coverage requirements set forth herein will in 
no way be construed as limiting the scope of the indemnity in this section. 
 
11.1.4 The scope of this indemnification does not extend to the sole negligence of County. 
 
11.2 
INSURANCE 
 
11.2.1 Contractor, at Contractor’s own expense, shall purchase and maintain, at a 
minimum, the herein stipulated insurance from a company or companies duly 
licensed by the State of Arizona and possessing an AM Best, Inc. category rating 
of B++. In lieu of State of Arizona licensing, the stipulated insurance may be 
purchased from a company or companies, which are authorized to do business in 
the State of Arizona, provided that said insurance companies meet the approval of 
County. The form of any insurance policies and forms must be acceptable to 
County. 
 
11.2.2 All insurance required herein shall be maintained in full force and effect until all 
work or service required to be performed under the terms of the contract is 
satisfactorily completed and formally accepted. Failure to do so may, at the sole 
discretion of County, constitute a material breach of this contract. 
 
11.2.3 In the event that the insurance required is written on a claims-made basis, 
Contractor warrants that any retroactive date under the policy shall precede the 
effective date of this contract and either continuous coverage will be maintained, 
or an extended discovery period will be exercised for a period of two years 
beginning at the time work under this contract is completed. 
 
11.2.4 Contractor’s insurance shall be primary insurance as respects County, and any 
insurance or self-insurance maintained by County shall not contribute to it. 
 
11.2.5 Any failure to comply with the claim reporting provisions of the insurance policies 
or any breach of an insurance policy warranty shall not affect the County’s right to 
coverage afforded under the insurance policies.

SERIAL 230114-RFP 
 
11.2.6 The insurance policies may provide coverage that contains deductibles or self-
insured retentions. Such deductible and/or self-insured retentions shall not be 
applicable with respect to the coverage provided to County under such policies. 
Contractor shall be solely responsible for the deductible and/or self-insured 
retention and County, at its option, may require Contractor to secure payment of 
such deductibles or self-insured retentions by a surety bond or an irrevocable and 
unconditional letter of credit. 
 
11.2.7 The insurance policies required by this contract, except Workers’ Compensation 
and Errors and Omissions, shall name County, its agents, representatives, officers, 
directors, officials, and employees as additional insureds. 
 
11.2.8 The policies required hereunder, except Workers’ Compensation and Errors and 
Omissions, shall contain a waiver of transfer of rights of recovery (subrogation) 
against County, its agents, representatives, officers, directors, officials, and 
employees for any claims arising out of Contractor’s work or service. 
 
11.2.9 If available, the insurance policies required by this contract may be combined with 
Commercial Umbrella Insurance policies to meet the minimum limit requirements. 
If a Commercial Umbrella insurance policy is utilized to meet insurance 
requirements, the Certificate of Insurance shall indicate which lines the 
Commercial Umbrella Insurance covers. 
 
11.2.9.1 Commercial General Liability 
 
Commercial General Liability (CGL) insurance and, if necessary, 
Commercial Umbrella insurance with a limit of not less than $2,000,000 
for each occurrence, $4,000,000 Products/Completed Operations 
Aggregate, and $4,000,000 General Aggregate Limit. The policy shall 
include coverage for premises liability, bodily injury, broad form property 
damage, personal injury, products and completed operations and 
blanket contractual coverage, and shall not contain any provisions which 
would serve to limit third party action over claims. There shall be no 
endorsement or modifications of the CGL limiting the scope of coverage 
for liability arising from explosion, collapse, or underground property 
damage. 
 
11.2.9.2 Automobile Liability 
 
Commercial/Business Automobile Liability insurance with a combined 
single limit for bodily injury and property damage of not less than 
$2,000,000 each occurrence with respect to any of the Contractor’s 
owned, hired, and non-owned vehicles assigned to or used in 
performance of the Contractor’s work or services or use or maintenance 
of the premises under this contract.  
 
11.2.9.3 Workers’ Compensation 
 
11.2.9.3.1 Workers’ compensation insurance to cover obligations 
imposed by Federal and State statutes having jurisdiction of 
Contractor’s employees engaged in the performance of the 
work or services under this contract; and Employer’s 
Liability insurance of not less than $1,000,000 for each 
accident, $1,000,000 disease for each employee, and 
$1,000,000 disease policy limit.  
 
11.2.9.3.2 Contractor, its subcontractors, and sub-subcontractors 
waive all rights against this contract and its agents, officers,

SERIAL 230114-RFP 
 
directors, and employees for recovery of damages to the 
extent these damages are covered by the workers’ 
compensation and Employer’s Liability or Commercial 
Umbrella Liability insurance obtained by Contractor, its 
subcontractors, and its sub-subcontractors pursuant to this 
contract. 
 
11.2.9.4 Sexual Molestation and Physical Abuse 
 
The policy shall be endorsed to include coverage for sexual molestation 
and physical abuse at limits not less than $2,000,000.00 per occurrence 
and $4,000,000.00 aggregate. These limits may be included within a 
General Liability policy, Professional Liability policy or provided by 
separate endorsement with its own limits as required. Contractor must 
provide the following statement on their Certificate(s) of Insurance: 
“Sexual molestation and physical abuse coverage is included.” 
Policies/certificates stating that “Sexual molestation and physical abuse 
coverage is not excluded” do not meet this requirement. 
 
11.2.10 
Certificates of Insurance 
 
11.2.10.1 Prior to contract award, Contractor shall furnish the County with valid 
and complete Certificates of Insurance, or formal endorsements as 
required by the contract in the form provided by the County, issued by 
Contractor’s insurer(s), as evidence that policies providing the required 
coverage, conditions and limits required by this contract are in full force 
and effect. Such certificates shall identify this contract number and title. 
 
11.2.10.2 In the event any insurance policy(ies) required by this contract is (are) 
written on a claims-made basis, coverage shall extend for two years past 
completion and acceptance of Contractor’s work or services and as 
evidenced by annual certificates of insurance. 
 
11.2.10.3 If a policy does expire during the life of the Contract, a renewal certificate 
must be sent to County 15 calendar days prior to the expiration date. 
 
11.2.10.4 Certificates of Insurance shall identify Maricopa County as the certificate 
holder as follows: 
 
Maricopa County 
c/o Risk Management 
301 W Jefferson St, Suite 910 
Phoenix, AZ 85003 
 
11.2.11 Cancellation and Expiration Notice 
 
Applicable to all insurance policies required within the insurance requirements of 
this contract, Contractor’s insurance shall not be permitted to expire, be 
suspended, be canceled, or be materially changed for any reason without 30 days 
prior written notice to Maricopa County. Contractor must provide to Maricopa 
County, within two business days of receipt, if they receive notice of a policy that 
has been or will be suspended, canceled, materially changed for any reason, has 
expired, or will be expiring. Such notice shall be sent directly to Maricopa County 
Office of Procurement Services and shall be mailed, or hand delivered to 301 W. 
Jefferson St. Suite 700, Phoenix, AZ 85003, or emailed to the procurement officer 
noted in the contract. 
 
11.3 
FORCE MAJEURE

SERIAL 230114-RFP 
 
 
11.3.1 Neither party shall be liable for failure of performance, nor incur any liability to the 
other party on account of any loss or damage resulting from any delay or failure to 
perform all or any part of this contract, if such delay or failure is caused by events, 
occurrences, or causes beyond the reasonable control and without negligence of 
the parties. Such events, occurrences, or causes include, but are not limited to, 
acts of God/nature (including fire, flood, earthquake, storm, hurricane, or other 
natural disaster), war, invasion, act of foreign enemies, hostilities (whether war is 
declared or not), civil war, riots, rebellion, revolution, insurrection, military or 
usurped power or confiscation, terrorist activities, nationalization, government 
sanction, lockout, blockage, embargo, labor dispute, strike, and interruption or 
failure of electricity or telecommunication service, and pandemic. 
 
11.3.1 Each party, as applicable, shall give the other party notice of its inability to perform 
and particulars in reasonable detail of the cause of the inability. Each party must 
use best efforts to remedy the situation and remove, as soon as practicable, the 
cause of its inability to perform or comply. 
 
11.3.2 The party asserting Force Majeure as a cause for non-performance shall have the 
burden of proving that reasonable steps were taken to minimize delay or damages 
caused by foreseeable events, that all non-excused obligations were substantially 
fulfilled, and that the other party was timely notified of the likelihood or actual 
occurrence which would justify such an assertion, so that other prudent 
precautions could be contemplated. 
 
11.4 
ORDERING AUTHORITY 
 
Any request for purchase shall be accompanied by a valid purchase order issued by a 
County department or directed by a Certified Agency Procurement Aid (CAPA) with a 
purchase card for payment. 
 
11.5 
NO MINIMUM OR MAXIMUM PURCHASE OBLIGATION 
 
This contract does not guarantee any minimum or maximum purchases will be made. 
Orders will only be placed under this contract when the County identifies a need and proper 
authorization and documentation have been approved. 
 
11.6 
PURCHASE ORDERS 
 
11.6.1 County reserves the right to cancel purchase orders within a reasonable period of 
time after issuance. Should a purchase order be canceled, the County agrees to 
reimburse the Contractor for actual and documentable costs incurred by the 
Contractor in response to the purchase order. The County will not reimburse the 
Contractor for any costs incurred after receipt of County notice of cancellation, or 
for lost profits, or for shipment of product prior to issuance of purchase order. 
 
11.6.2 Contractor agrees to accept verbal notification of cancellation of purchase orders 
from the County procurement officer with written notification to follow. Contractor 
specifically acknowledges to be bound by this cancellation policy. 
 
11.7 
BACKGROUND CHECK 
 
Respondents may be required to pass multiple background checks (e.g. Sheriff’s Office, 
County Attorney's Office, Courts, as well as Maricopa County general government) to 
determine if the respondent is acceptable to do business with the County. This applies to, 
but is not limited to, the company, subcontractors, and employees, and the failure to pass 
these checks shall deem the respondent non-responsible.

SERIAL 230114-RFP 
 
11.8 
SUSPENSION OF WORK 
 
The procurement officer may order the Contractor, in writing, to suspend, delay, or interrupt 
all or any part of the work of this contract for the period of time that the procurement officer 
determines appropriate for the convenience of the County. No adjustment shall be made 
under this clause for any suspension, delay, or interruption to the extent that performance 
would have been so suspended, delayed, or interrupted by any other cause, including the 
fault or negligence of the Contractor. No request for adjustment under this clause shall be 
granted unless the claim, in an amount stated, is asserted in writing as soon as practicable 
after the termination of the suspension, delay, or interruption, but not later than the date of 
final payment under the contract. 
 
11.9 
STOP WORK ORDER 
 
11.9.1 
The procurement officer may, at any time, by written order to the Contractor, 
require the Contractor to stop all, or any part, of the work called for by this 
contract for a period of 90 calendar days after the order is delivered to the 
Contractor, and for any further period to which the parties may agree. The order 
shall be specifically identified as a stop work order issued under this clause. 
Upon receipt of the order, the Contractor shall immediately comply with its terms 
and take all reasonable steps to minimize the incurrence of costs allocable to 
the work covered by the order during the period of work stoppage. Within a 
period of 90 calendar days after a stop work order is delivered to the Contractor, 
or within any extension of that period to which the parties shall have agreed, the 
procurement officer shall either: 
 
11.9.1.1 cancel the stop work order; or  
 
11.9.1.2 terminate the work covered by the order as provided in the 
Termination for Default or the Termination for Convenience clause of 
this contract. 
 
11.9.1.3 The procurement officer may make an equitable adjustment in the 
delivery schedule and/or contract price, and the contract shall be 
modified, in writing, accordingly, if the Contractor demonstrates that 
the stop work order resulted in an increase in costs to the Contractor 
 
11.10 
TERMINATION FOR CONVENIENCE 
 
Maricopa County may terminate the resultant contract for convenience by providing 60 
calendar days advance notice to the Contractor. 
 
11.11 
TERMINATION FOR DEFAULT 
 
11.11.1 
The County may, by written Notice of Default to the Contractor, terminate this 
contract in whole or in part if the Contractor fails to: 
 
11.11.1.1 deliver the supplies or to perform the services within the time specified 
in this contract or any extension;  
 
11.11.1.2 make progress, so as to endanger performance of this contract; or 
 
11.11.1.3 perform any of the other provisions of this contract. 
 
11.11.1.4 The County’s right to terminate this contract under these subparagraphs 
may be exercised if the Contractor does not cure such failure within 10 
business days (or more if authorized in writing by the County) after

SERIAL 230114-RFP 
 
receipt of a Notice to Cure from the procurement officer specifying the 
failure. 
 
11.12 
PERFORMANCE 
 
It shall be the Contractor’s responsibility to meet the proposed performance requirements. 
Maricopa County reserves the right to obtain services on the open market in the event the 
Contractor fails to perform, and any price differential will be charged against the Contractor. 
 
11.13 
ACCEPTANCE 
 
Upon completion of services, service delivery shall be deemed accepted and the warranty 
period shall begin when a) material(s)/equipment is installed (as necessary) and fully 
operational; and/or b) the department has deemed all service/work completed, including 
but not limited to, any inspection, repair, installation, design, development, deployment, 
operation, and initial training, (as applicable). Additionally, all documentation shall be 
completed prior to final acceptance. 
 
11.14 
CONTRACTOR EMPLOYEE MANAGEMENT 
 
11.14.1 
Contractor shall endeavor to maintain the personnel proposed in their proposal 
throughout the performance of this contract. 
 
11.14.2 
If Contractor personnel’s employment status changes, Contractor shall provide 
County a list of proposed replacements with equivalent or greater experience. 
 
11.14.3 
Under no circumstances shall the implementation schedule to be impacted by a 
personnel change on the part of the Contractor. 
 
11.14.4 
Contractor shall not reassign any key personnel identified in their proposal 
without the express consent of the County. 
 
11.14.5 
County reserves the right to immediately remove from its premises any 
Contractor personnel it determines to be a risk to County operations. 
 
11.14.6 
County reserves the right to request the replacement of any Contractor 
personnel at any time, for any reason. 
 
11.15 
WARRANTY OF SERVICES 
 
11.15.1 
The Contractor warrants that all services provided hereunder will conform to the 
requirements of the contract, including all descriptions, specifications, and 
attachments made a part of this contract. County’s acceptance of services or 
goods provided by the Contractor shall not relieve the Contractor from its 
obligations under this warranty. 
 
11.15.2 
In addition to its other remedies, County may, at the Contractor's expense, 
require prompt correction of any services failing to meet the Contractor's 
warranty herein. Services corrected by the Contractor shall be subject to all the 
provisions of this contract in the manner and to the same extent as services 
originally furnished hereunder. 
 
11.16 
INSPECTION OF SERVICES 
 
11.16.1 
The Contractor shall provide and maintain an inspection system acceptable to 
County covering the services under this contract. Complete records of all 
inspection work performed by the Contractor shall be maintained and made

SERIAL 230114-RFP 
 
available to County during contract performance and for as long afterwards as 
the contract requires. 
 
11.16.2 
County has the right to inspect and test all services called for by the contract, to 
the extent practicable at all times and places during the term of the contract. 
County shall perform inspections and tests in a manner that will not unduly delay 
the work. 
 
11.16.3 
If any of the services do not conform to contract requirements, County may 
require the Contractor to perform the services again in conformity with contract 
requirements, at no cost to the County. When the defects in services cannot be 
corrected by re-performance, County may: 
 
11.16.3.1 require the Contractor to take necessary action to ensure that future 
performance conforms to contract requirements; and 
 
11.16.3.2 reduce the contract price to reflect the reduced value of the services 
performed. 
 
11.16.4 
If the Contractor fails to promptly perform the services again or to take the 
necessary action to ensure future performance in conformity with contract 
requirements, County may: 
 
11.16.4.1 by contract or otherwise, perform the services and charge to the 
Contractor, through direct billing or through payment reduction, any cost 
incurred by County that is directly related to the performance of such 
service; or 
 
11.16.4.2 terminate the contract for default. 
 
11.17 
USAGE REPORT 
 
The Contractor shall furnish the County a usage report, upon request, delineating the 
acquisition activity governed by the contract. The format of the report shall be approved by 
the County and shall disclose the quantity and dollar value of each contract item by 
individual unit of measure. 
 
11.18 
STATUTORY RIGHT OF CANCELLATION FOR CONFLICT OF INTEREST 
 
Notice is given that, pursuant to A.R.S. § 38-511, the County may cancel any contract 
without penalty or further obligation within three years after execution of the contract, if any 
person significantly involved in initiating, negotiating, securing, drafting, or creating the 
contract on behalf of the County is at any time, while the contract or any extension of the 
contract is in effect, an employee or agent of any other party to the contract in any capacity 
or consultant to any other party of the contract with respect to the subject matter of the 
contract. Additionally, pursuant to A.R.S. § 38-511, the County may recoup any fee or 
commission paid or due to any person significantly involved in initiating, negotiating, 
securing, drafting, or creating the contract on behalf of the County from any other party to 
the contract arising as the result of the contract. 
 
11.19 
OFFSET FOR DAMAGES 
 
In addition to all other remedies at Law or Equity, the County may offset from any money 
due to the Contractor any amounts Contractor owes to the County for damages resulting 
from breach or deficiencies in performance of the contract. 
 
11.20 
SUBCONTRACTING

SERIAL 230114-RFP 
 
11.20.1 
The Contractor may not assign to another Contractor or subcontract to another 
party for performance of the terms and conditions hereof without the written 
consent of the County. All correspondence authorizing subcontracting must 
reference the bid serial number and identify the job or project. 
 
11.20.2 
The subcontractor’s rate for the job shall not exceed that of the prime 
Contractor’s rate, as bid in the pricing section, unless the prime Contractor is 
willing to absorb any higher rates. The subcontractor’s invoice shall be invoiced 
directly to the prime Contractor, who in turn shall pass-through the costs to the 
County, without mark-up. A copy of the subcontractor’s invoice must accompany 
the prime Contractor’s invoice. 
 
11.21 
AMENDMENTS 
 
All amendments to this contract shall be in writing and approved/signed by both parties. 
Maricopa County Office of Procurement Services shall be responsible for approving all 
amendments for Maricopa County. 
 
11.22 
ADDITIONS/DELETIONS OF REQUIREMENTS 
 
The County reserves the right to add and/or delete materials and services to a contract. If 
a service requirement is deleted, payment to the Contractor will be reduced proportionately 
to the amount of service reduced in accordance with the bid price. If additional materials 
or services are required from a contract, prices for such additions will be negotiated 
between the Contractor and the County. 
 
11.23 
RIGHTS IN DATA 
 
11.23.1 
The County shall have the use of data and reports resulting from a contract 
without additional cost or other restriction except as may be established by law 
or applicable regulation. Each party shall supply to the other party, upon request, 
any available information that is relevant to a contract and to the performance 
thereunder. 
 
11.23.2 
Data, records, reports, and all other information generated for the County by a 
third party as the result of a contract are the property of the County and shall be 
provided in a format designated by the County or shall be and remain accessible 
to the County into perpetuity. 
 
11.24 
ACCESS TO AND RETENTION OF RECORDS FOR THE PURPOSE OF AUDIT AND/OR 
OTHER REVIEW 
 
11.24.1 
In accordance with Section MC1-372 of the Maricopa County Procurement 
Code, the Contractor agrees to retain (physical or digital copies of) all books, 
records, accounts, statements, reports, files, and other records and back-up 
documentation relevant to this contract for six years after final payment or until 
after the resolution of any audit questions, which could be more than six years, 
whichever is longest. The County, Federal or State auditors and any other 
persons duly authorized by the department shall have full access to and the right 
to examine, copy, and make use of, any and all said materials. 
 
11.24.2 
If the Contractor’s books, records, accounts, statements, reports, files, and other 
records and back-up documentation relevant to this contract are not sufficient to 
support and document that requested services were provided, the Contractor 
shall reimburse Maricopa County for the services not so adequately supported 
and documented. 
 
11.25 
AUDIT DISALLOWANCES

SERIAL 230114-RFP 
 
 
If at any time it is determined by the County that a cost for which payment has been made 
is a disallowed cost, the County shall notify the Contractor in writing of the disallowance. 
The course of action to address the disallowance shall be at sole discretion of the County, 
and may include either an adjustment to future invoices, request for credit, request for a 
check, or a deduction from current invoices submitted by the Contractor equal to the 
amount of the disallowance, or to require reimbursement forthwith of the disallowed amount 
by the Contractor by issuing a check payable to Maricopa County. 
 
11.26 
STRICT COMPLIANCE 
 
Acceptance by County of a performance that is not in strict compliance with the terms of 
the contract shall not be deemed to be a waiver of strict compliance with respect to all other 
terms of the contract. 
11.27 
VALIDITY 
 
The invalidity, in whole or in part, of any provision of this contract shall not void or affect 
the validity of any other provision of the contract. 
 
11.28 
SEVERABILITY 
 
The removal, in whole or in part, of any provision of this contract shall not void or affect the 
validity of any other provision of this contract. 
 
11.29 
RELATIONSHIPS 
 
11.29.1 
In the performance of the services described herein, the Contractor shall act 
solely as an independent Contractor, and nothing herein or implied herein shall 
at any time be construed as to create the relationship of employer and employee, 
co-employee, partnership, principal and agent, or joint venture between the 
County and the Contractor. 
 
11.29.2 
The County reserves the right of final approval on proposed staff. Also, upon 
request by the County, the Contractor will be required to remove any employees 
working on County projects and substitute personnel based on the discretion of 
the County within two business days, unless previously approved by the County. 
 
11.30 
NON-DISCRIMINATION 
 
Contractor agrees to comply with all provisions and requirements of Arizona Executive 
Order 2009-09, including flow down of all provisions and requirements to any 
subcontractors. Executive Order 2009-09 supersedes Executive Order 99-4 and amends 
Executive Order 75-5 and is hereby incorporated into this contract as if set forth in full 
herein. During the performance of this contract, Contractor shall not discriminate against 
any employee, client, or any other individual in any way because of that person’s age, race, 
creed, color, religion, sex, disability, or national origin. (Arizona Executive Order 2009-09 
can be viewed at https://apps.azsos.gov/public_services/register/2009/46/governor.pdf) 
 
11.31 
WRITTEN CERTIFICATION PURSUANT to A.R.S. § 35-393.01 
 
If vendor engages in for-profit activity and has 10 or more employees, and if this agreement 
has a value of $100,000 or more, vendor certifies it is not currently engaged in, and agrees 
for the duration of this agreement to not engage in, a boycott of goods or services from 
Israel. This certification does not apply to a boycott prohibited by 50 U.S.C. § 4842 or a 
regulation issued pursuant to 50 U.S.C. § 4842. 
 
11.32 
CERTIFICATION REGARDING DEBARMENT AND SUSPENSION

SERIAL 230114-RFP 
 
11.32.1 
The undersigned (authorized official signing on behalf of the Contractor) certifies 
to the best of his or her knowledge and belief that the Contractor, its current 
officers, and directors: 
 
11.32.1.1 are not presently debarred, suspended, proposed for debarment, 
declared ineligible, or voluntarily excluded from being awarded any 
contract or grant by any United States department or agency or any 
state, or local jurisdiction; 
 
11.32.1.2 have not within a three-year period preceding this contract: 
 
11.32.1.2.1 been convicted of fraud or any criminal offense in 
connection with obtaining, attempting to obtain, or as the 
result of performing a government entity (Federal, State or 
local) transaction or contract; or 
 
11.32.1.2.2 been convicted of violation of any Federal or State antitrust 
statutes or conviction for embezzlement, theft, forgery, 
bribery, falsification or destruction of records, making false 
statements, or receiving stolen property regarding a 
government entity transaction or contract; 
 
11.32.1.3 are not presently indicted or criminally charged by a government entity 
(Federal, State or local) with commission of any criminal offenses in 
connection with obtaining, attempting to obtain, or as the result of 
performing a government entity public (Federal, State or local) 
transaction or contract; 
 
11.32.1.4 are not presently facing any civil charges from any governmental entity 
regarding obtaining, attempting to obtain, or from performing any 
governmental entity contract or other transaction; and  
 
11.32.1.5 have not within a three-year period preceding this contract had any 
public transaction (Federal, State or local) terminated for cause or 
default. 
 
11.32.2 
If any of the above circumstances described in the paragraph are applicable to 
the entity submitting a bid for this requirement, include with your bid an 
explanation of the matter including any final resolution. 
 
11.32.3 
The Contractor shall include, without modification, this clause in all lower tier 
covered 
transactions 
(i.e. 
transactions 
with 
subcontractors 
or 
sub-
subcontractors) and in all solicitations for lower tier covered transactions related 
to this contract. If this clause is applicable to a subcontractor or sub-
subcontractor, the Contractor shall include the information required by this 
clause with their bid. 
 
11.33 
VERIFICATION REGARDING COMPLIANCE WITH A.R.S. § 41-4401 AND FEDERAL 
IMMIGRATION LAWS AND REGULATIONS 
 
11.33.1 
By entering into the contract, the Contractor warrants compliance with the 
Immigration and Nationality Act (INA using E-Verify) and all other Federal 
immigration laws and regulations related to the immigration status of its employees 
and A.R.S. § 23-214(A). The Contractor shall obtain statements from its 
subcontractors certifying compliance and shall furnish the statements to the 
procurement officer upon request. These warranties shall remain in effect through 
the term of the contract. The Contractor and its subcontractors shall also maintain 
Employment Eligibility Verification forms (I-9) as required by the Immigration

SERIAL 230114-RFP 
 
Reform and Control Act of 1986, as amended from time to time, for all employees 
performing work under the contract and verify employee compliance using the E-
Verify system and shall keep a record of the verification for the duration of the 
employee’s employment or at least three years, whichever is longer. I-9 forms are 
available for download at www.uscis.gov. 
 
11.33.2 
The County retains the legal right to inspect documents of Contractor and 
subcontractor employees performing work under this contract to verify compliance 
with paragraph 11.33.1 of this section. Contractor and subcontractor shall be given 
reasonable notice of the County’s intent to inspect and shall make the documents 
available at the time and date specified. Should the County suspect or find that 
the Contractor or any of its subcontractors are not in compliance, the County will 
consider this a material breach of the contract and may pursue any and all 
remedies allowed by law, including, but not limited to: suspension of work, 
termination of the contract for default, and suspension and/or debarment of the 
Contractor. All costs necessary to verify compliance are the responsibility of the 
Contractor. 
 
11.34 
CONTRACTOR EMPLOYEE WHISTLEBLOWER RIGHTS AND REQUIREMENT TO 
INFORM EMPLOYEES OF WHISTLEBLOWER RIGHTS 
 
11.34.1 
The parties agree that this contract and employees working on this contract will 
be subject to the Contractor employee whistleblower protections established by 
Title 41 U.S.C. § 4712 and Section 3.908 of the Federal Acquisition Regulation. 
 
11.34.2 
Contractor shall inform its employees in writing, in the predominant language of 
the workforce, of employee whistleblower rights and protections under 41 U.S.C. 
§ 4712, as described in Section 3.908 of the Federal Acquisition Regulation. 
Documentation of such employee notification must be kept on file by Contractor 
and copies provided to County upon request. 
 
11.34.3 
Contractor shall insert the substance of this clause, including this paragraph, in 
all subcontracts over the simplified acquisition threshold ($250,000 as of fiscal 
year 2018). 
 
11.35 
CONTRACTOR LICENSE REQUIREMENT 
 
The Contractor shall procure all permits, insurance, and licenses, and pay the charges and 
fees necessary and incidental to the lawful conduct of his/her business, and as necessary 
complete any requirements, by any and all governmental or non-governmental entities as 
mandated to maintain compliance with and remain in good standing. The Contractor shall 
keep fully informed of existing and future trade or industry requirements, and Federal, 
State, and local laws, ordinances, and regulations which in any manner affect the fulfillment 
of a contract and shall comply with the same. Contractor shall immediately notify both the 
Office of Procurement Services and the department of any and all changes concerning 
permits, insurance, or licenses. 
 
11.36 
RELIGIOUS ACTIVITIES 
 
The contractor agrees that costs, planned or claimed, including costs incurred, shall not 
include any expense for any religious activity. 
 
11.37 
POLITICAL ACTIVITY PROHIBITED 
 
None of the funds, materials, property, or services contributed by the County or the 
contractor under the agreement shall be used in the performance of this agreement for any 
partisan political activity, or to further the election or defeat of any candidate for public 
office.

SERIAL 230114-RFP 
 
 
11.38 
EQUAL EMPLOYMENT OPPORTUNITY 
 
11.38.1 
The contractor shall not discriminate against any employee or applicant for 
employment because of race, age, disability, color, religion, sex, or national 
origin. The contractor shall take affirmative action to ensure applicants are 
employed and that employees are treated during employment without regard to 
their race, age, disability, color, religion, sex, or national origin. Such action shall 
include but is not limited to the following: employment, upgrading, demotion or 
transfer, recruitment, or recruitment advertising, lay-off or termination, rates of 
pay or other forms of compensation, and selection for training, including 
apprenticeship. 
 
11.38.2 
Contractor shall comply with the following provisions: 
 
11.38.2.1 Title VI and VII of the Civil Rights Act of 1964, as amended (42 U.S.C. 
§§ 2000a, et seq.); 
 
11.38.2.2 The Rehabilitation Act of 1973, as amended (29 U.S.C. §§ 701, et seq.); 
 
11.38.2.3 The Age Discrimination in Employment Act of 1967, as amended 
(29 
U.S.C. §§ 621, et seq.); 
 
11.38.2.4 The Americans With Disabilities Act of 1990 (42 U.S.C. §§ 12101, et 
seq.); and Arizona Executive Order 2009-09, as amended, et seq. 
which mandates that all persons shall have equal access to 
employment opportunities. 
 
11.38.2.5 Contractor understands that the United States has the right to seek 
judicial enforcement of this assurance. 
 
11.39 
CERTIFICATION REGARDING LOBBYING 
 
11.39.1 
Contractor certifies, to the best of their knowledge and belief, that: 
 
11.39.1.1 No federal appropriated funds have been paid or will be paid, by or on 
behalf of the Contractor, to any person for influencing or attempting to 
influence an officer or employee of any agency. This applies to a 
Member of Congress, an officer or employee of Congress, or an 
employee of a Member of Congress in connection with the awarding of 
any federal contract, the making of any federal grant. Including the 
making of any federal, loan the entering into of any cooperative 
agreement, and the extension, continuation, renewal, amendment, or 
modification of any federal contract, grant, loan, or cooperative 
agreement. 
 
11.39.2 
If any funds other than federal appropriated funds, have been paid or will be paid 
to any person for influencing or attempting to influence an officer or employee of 
any agency, member of Congress, an officer or employee of Congress, or an 
employee of a member of Congress in connection with this federal contract, grant, 
loan, or cooperative agreement, the undersigned shall complete and submit 
Standard Form-LLL, “Disclosure Form to Report Lobbying,” in accordance with 
its instructions. 
 
11.39.3 
Contractor shall include Lobbying Certification language in the award documents 
for all subcontractors (including sub-grants, and contract under grants, loans,

SERIAL 230114-RFP 
 
and cooperative agreements) and that all sub-recipients shall certify and 
disclose accordingly. 
 
11.39.3.1 The Lobbying Certification is a material representation of fact upon 
which reliance was placed when this transaction is made or entered 
into. Submission of this certification is prerequisite for making or 
entering into this transaction imposed by section 1352, Title 31, U.S. 
Code. Any successful proposer(s) who fail to file the required 
certification shall be subject to a civil penalty of not less than 
$10,000.00 and not more than $100,000.00 for each such failure. 
 
11.40 
CLEAN AIR ACT & CLEAN WATER ACT 
 
Contractor must comply with all applicable standards, orders, or requirements issued under 
section 306 of the Clean Air Act (42 U.S.C. 1857(h), section 508 of the Clean Water Act 
(33 U.S.C. 1368) Executive Order 11738, and Environmental Protection Agency 
regulations (40 CFR part 15). 
 
11.41 
ENERGY POLICY AND CONSERVATION ACT 
 
Contractor must adhere to the standards and policies relating to energy efficiency, which 
are contained in the State energy conservation plan issued in compliance with the Energy 
Policy and Conservation Act (Pub. L. 94-163, 89 Stat.871). 
 
11.42 
ENTITY IDENTIFIER (UEI) AND SYSTEM FOR AWARD MANAGEMENT REGISTRATION 
 
All contractors that receive federal funding must have a UEI number through 
https://sam.gov/content/entity-registration. Contractor must also remain current with the 
System for Award Management www.sam.gov throughout the term of the contract. 
 
11.43 
INFLUENCE 
 
11.43.1 
As prescribed in MC1-1203 of the Maricopa County Procurement Code, any 
effort to influence an employee or agent to breach the Maricopa County Ethical 
Code of Conduct or any ethical conduct, may be grounds for disbarment or 
suspension under MC1-902. 
 
11.43.2 
An attempt to influence includes, but is not limited to: 
 
11.43.2.1 A person offering or providing a gratuity, gift, tip, present, donation, 
money, entertainment or educational passes or tickets, or any type of 
valuable contribution or subsidy that is offered or given with the intent 
to influence a decision, obtain a contract, garner favorable treatment, 
or gain favorable consideration of any kind. 
 
11.43.3 
If a person attempts to influence any employee or agent of Maricopa County, the 
chief procurement officer, or his designee, reserves the right to seek any remedy 
provided by the Maricopa County Procurement Code, any remedy in equity or in 
the law, or any remedy provided by this contract.  
 
11.44 
CONFIDENTIAL INFORMATION 
 
11.44.1 
Any information obtained in the course of performing this contract may include 
information that is proprietary or confidential to the County. This provision 
establishes the Contractor’s obligation regarding such information. 
 
11.44.2 
The Contractor shall establish and maintain procedures and controls that are 
adequate to assure that no information contained in its records and/or obtained

SERIAL 230114-RFP 
 
from the County or from others in carrying out its functions (services) under the 
contract shall be used by or disclosed by it, its agents, officers, or employees, 
except as required to efficiently perform duties under the contract. The 
Contractor’s procedures and controls, at a minimum, must be the same 
procedures and controls it uses to protect its own proprietary or confidential 
information. If, at any time during the duration of the contract, the County 
determines that the procedures and controls in place are not adequate, the 
Contractor shall institute any new and/or additional measures requested by the 
County within 15 business days of the written request to do so. 
 
11.44.3 
Any requests to the Contractor for County proprietary or confidential information 
shall be referred to the County for review and approval, prior to any 
dissemination. 
 
11.45 
PUBLIC RECORDS 
Under Arizona law, all offers submitted and opened are public records and must be 
retained by the County at the Maricopa County Office of Procurement Services. Offers shall 
be open to public inspection and copying after contract award and execution, except for 
such offers or sections thereof determined to contain proprietary or confidential information 
by the Office of Procurement Services. If an offeror believes that information in its offer or 
any resulting contract should not be released in response to a public record request, under 
Arizona law, the offeror shall indicate the specific information deemed confidential or 
proprietary and submit a statement with its offer detailing the reasons that the information 
should not be disclosed. Such reasons shall include the specific harm or prejudice which 
may arise from disclosure. The records manager of the Office of Procurement Services 
shall determine whether the identified information is confidential pursuant to the Maricopa 
County Procurement Code. 
 
11.46 
INTEGRATION 
 
This contract represents the entire and integrated agreement between the parties and 
supersedes 
all 
prior 
negotiations, 
proposals, 
communications, 
understandings, 
representations, or agreements, whether oral or written, expressed, or implied. 
 
11.47 
UNIFORM ADMINISTRATIVE REQUIREMENTS 
 
By entering into this contract, the Contractor agrees to comply with all applicable provisions 
of 
Title 
2, 
Subtitle 
A, 
Chapter 
II, 
Part 
200—UNIFORM 
ADMINISTRATIVE 
REQUIREMENTS, COST PRINCIPLES, AND AUDIT REQUIREMENTS FOR FEDERAL 
AWARDS contained in Title 2 C.F.R. § 200 et seq. 
 
11.48 
FINGERPRINTING 
 
11.48.1 
The contractor  shall comply with, and shall ensure that all contractor’s 
employees, independent contractor, subcontractors, volunteers, and other 
agents comply with, all applicable (current and future) legal requirements relating 
to fingerprinting, fingerprinting clearance cards, certification regarding pending 
or past criminal matters, and criminal records checks that relate to contract 
performance. 
 
11.48.2 
Applicable legal requirements relating to fingerprinting, certification, and criminal 
background checks may include, but are not limited, to the following: A.R.S. § 
36-594.01, 36-3008, 41-1964, and 46-141. All applicable legal requirements 
relating to fingerprinting, fingerprint clearance cards, certification regarding 
pending or past criminal matters, and criminal records checks are hereby 
incorporated in their entirety as provisions of this contract.

SERIAL 230114-RFP 
 
11.48.3 
The contractor is responsible for knowing which legal requirements relating to 
fingerprinting, fingerprint clearance cards, certifications regarding pending or 
past criminal matters, and criminal records checks relate to contract 
performance. 
  
11.48.4 
The contractor shall make available valid fingerprint information to the County 
upon request. 
 
11.49 
BACKGROUND CHECKS FOR EMPLOYMENT THROUGH CENTRAL REGISTRY 
 
11.49.1 
The contractor shall comply with A.R.S. § 8-804 (as may be amended) and 
A.R.S. § 8-804 shall be hereby incorporated in its entirety as provisions of the 
contract.  
 
11.49.2 
The contractor shall make available valid background check information to the 
County upon request. 
 
11.50 
GOVERNING LAW 
 
This contract shall be governed by the laws of the State of Arizona. Venue for any actions 
or lawsuits involving this contract will be in Maricopa County Superior Court, Phoenix, 
Arizona. 
 
11.51 
FORCED LABOR 
 
11.51.1 
By submitting a bid for this contract and/or entering into a contract as a result of 
this contract, contractor agrees to comply with all applicable portions of Arizona 
Revised Statutes Section 35-394. Contracting; procurement; prohibition; written 
certification; remedy; termination; exception; definitions. 
 
11.51.2 
Contractor certifies that it does not currently, and agrees for the duration of the 
contract, that it will not use:  
 
11.51.2.1 The forced labor of ethnic Uyghurs in the People’s Republic of China. 
 
11.51.2.2 Any goods or services produced by the forced labor of ethnic Uyghurs 
in the People’s Republic of China.  
 
11.51.2.3 Any contractors, subcontractors or suppliers that use the forced labor 
or any good or services produced by the forced labor of ethnic 
Uyghurs in the People’s Republic of China. 
 
11.51.3 If contractor becomes aware during the term of the agreement that contractor is 
not in compliance with this paragraph, the contractor shall notify the County within 
five business days after becoming aware of the noncompliance. If the contractor 
fails to provide a written certification to the County that the contractor has remedied 
the noncompliance within 180 days after notifying the County of its noncompliance, 
then the agreement terminates, except that if the agreement termination date 
occurs before the end the 180 day period, the agreement terminates on the 
agreement termination date. 
 
11.52 
PRICES 
 
Contractor warrants that prices extended to County under this contract are no higher than 
those paid by any other customer for these or similar services. 
 
11.53 
ORDER OF PRECEDENCE

SERIAL 230114-RFP 
 
In the event of a conflict in the provisions of this contract and Contractor’s license 
agreement, if applicable, the terms of this contract shall prevail. 
 
11.54 
INCORPORATION OF DOCUMENTS 
 
11.54.1 
The following are to be attached to and made part of this Contract: 
 
11.54.1.1 
Exhibit A – Vendor Information and Pricing 
 
11.54.1.2 
Exhibit B – Scope of Work 
 
11.54.1.3 
Exhibit C – Office of Procurement Services Contractor Travel and 
Per Diem Policy 
 
11.55 
NOTICES 
 
All notices given pursuant to the terms of this contract shall be addressed to: 
 
For County: 
 
Maricopa County 
Office of Procurement Services 
301 W. Jefferson St. Suite 700 
Phoenix, Arizona 85003-1647 
 
 
For Contractor: 
 
UMOM New Day Centers, Inc. 
3333 E. Van Buren Street 
Phoenix, AZ  85008 
 
11.56 
INQUIRIES 
 
11.56.1 
Administrative telephone/email inquiries shall be addressed to: 
 
ELIZABETH KUTTNER, PROCUREMENT OFFICER 
TELEPHONE: (602) 506-0099  
elizabeth.kuttner@maricopa.gov 
 
11.56.2 
Inquiries may be submitted by telephone but must be followed up in writing. No 
oral communication is binding on Maricopa County.

SERIAL 230114-RFP
IN WITNESS WHEREOF, this contract is executed on the date set forth above.
UMOM NEW DAY CENTERS, INC.
AUTHORIZED SIGNATURE
PRINTED NAME AND TITLE
ADDRESS
DATE
MARICOPA COUNTY
 
 
 
 
 
 
 
 
 
 
 
 
CHAIRMAN, BOARD OF SUPERVISORS 
 
 
DATE
ATTESTED:
 
 
 
 
 
 
 
 
 
 
 
 
CLERK OF THE BOARD 
 
 
 
 
DATE
APPROVED AS TO FORM:
 
 
 
 
 
 
 
 
 
 
 
 
DEPUTY COUNTY ATTORNEY  
 
 
 
DATE
AUTHORIZED SIGNATUR
Monique Lopez, Chief Strategy Officer 
3333 E.Van Buren St., Phoenix, AZ 85008
5/31/2023

SERIAL 230114-RFP 
 
EXHIBIT A: VENDOR INFORMATION AND ITEMIZED SERVICE BUDGET 
 
COMPANY NAME: 
UMOM New Day Centers, Inc. 
DOING BUSINESS AS (dba): 
UMOM 
MAILING ADDRESS: 
3333 E. Van Buren St., Phoenix, AZ 85008 
REMIT TO ADDRESS: 
3333 E. Van Buren St., Phoenix, AZ 85008 
TELEPHONE NUMBER: 
(602)275-7852 
FAX NUMBER: 
(602)275-6548 
WWW ADDRESS: 
www.umom.org 
REPRESENTATIVE NAME: 
Rosanne Donovan 
REPRESENTATIVE  TELEPHONE NUMBER: 
(480)330-4816 
REPRESENTATIVE EMAIL ADDRESS 
rdonovan@umom.org 
COMPANY NAME: 
UMOM New Day Centers, Inc. 
UNIQUE ENTITY ID 
R91QEK13HAG8 
 
  
YES 
NO 
REBATE 
WILL ALLOW OTHER GOVERNMENTAL ENTITIES TO PURCHASE 
FROM THIS CONTRACT:  
 
 
 
WILL ACCEPT PROCUREMENT CARD FOR PAYMENT: 
 
 
 
 
 NET 0 DAYS

SERIAL 230114-RFP 
 
 
ITEMIZED SERVICES BUDGET 
 
 
SERVICES BUDGET FOR CONTRACT PERIOD UP TO ONE YEAR 
 
 
 
 
 
 
 
 
 
 
CONTRACT SERVICE:   
UMOM New Day Centers - Family 
Emergency Shelter 
 
RESPONDENT:   UMOM New Day Centers 
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
TOTAL 
SERVICE 
COST 
OTHER FUNDS: Contractors 
shall list other sources of 
funding contributing to the 
Total Service Cost 
COUNTY 
COST 
I. 
PERSONNEL 
  
  
  
  
Government 
Funds 
Private Funds 
  
  
  
  
Total Salary  
% 
Allocated 
TOTAL 
TOTAL 
TOTAL 
COUNTY 
Number of 
FTE 
  
for the 
Service for 
COST 
OTHER 
OTHER 
COST 
Positions 
Level 
Position Title 
Contract Period 
MCHSD 
 
 
  
  
1 
0.5 
Director of 
Emergency Shelter  
 $   41,200.00  
100% 
$41,200.00 
$10,300.00 
$20,600.00 
$10,300.00 
1 
1.00 
Family Shelter 
Manager 
 $   58,710.00  
100% 
$58,710.00 
$14,677.50 
$29,355.00 
$14,677.50 
3 
1.00 
Case Manager III 
 $   48,410.00  
100% 
$145,230.00 
$36,307.50 
$72,615.00 
$36,307.50 
5 
1.00 
Case Manager II 
 $   45,320.00  
100% 
$226,600.00 
$56,650.00 
$113,300.00 
$56,650.00 
1 
1.00 
Intake Specialist 
 $   36,420.00  
100% 
$36,420.00 
$9,105.00 
$18,210.00 
$9,105.00 
1 
1.00 
Family Shelter 
Operations 
Manager 
 $   58,710.00  
100% 
$58,710.00 
$14,677.50 
$29,355.00 
$14,677.50 
3 
1.00 
Family Shelter 
Operations 
Supervisor 
 $   40,705.00  
100% 
$122,115.00 
$30,528.75 
$91,586.25 
$0.00 
12 
1.00 
Family Shelter 
Advocate 
 $   36,420.00  
100% 
$437,040.00 
$0.00 
$437,040.00 
$0.00 
1 
0.50 
Residential Dining 
Manager 
 $   29,355.00  
100% 
$29,355.00 
$0.00 
$29,355.00 
$0.00 
4 
1.00 
Residential Dining 
Cook  
 $   39,848.60  
100% 
$159,394.40 
$0.00 
$159,394.40 
$0.00 
3 
1.00 
Residential Dining 
Dishwasher 
 $   36,420.00  
100% 
$109,260.00 
$0.00 
$109,260.00 
$0.00 
1 
0.50 
Residential Dining 
Intern 
 $   24,128.00  
100% 
$24,128.00 
$0.00 
$24,128.00 
$0.00 
35 
  
  
  
TOTAL: 
$1,448,162.40 
$172,246.25 
$1,134,198.65 
$141,718.00

SERIAL 230114-RFP 
 
  
   
  
  
  
  
  
  
  
II.      
EMPLOYEE RELATED EXPENSES  
  
  
  
  
  
  
  
  
  
  
  
TOTAL 
TOTAL 
TOTAL 
COUNTY 
  
ITEM 
  
BASIS 
% 
COST 
OTHER 
OTHER 
COST 
  
Various Fringe Benefits 
  
25% of Personnel 
Expeses 
100% 
$362,040.60 
$43,061.56 
$283,549.66 
$35,429.50 
  
  
  
  
  
  
  
  
  
  
  
  
  
TOTAL: 
$362,040.60 
$43,061.56 
$283,549.66 
$35,429.50 
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
III.    
PROFESSIONAL AND OUTSIDE SERVICES  
  
  
  
  
  
  
  
  
  
  
  
TOTAL 
TOTAL 
TOTAL 
COUNTY 
  
ITEM 
  
BASIS 
% 
COST 
OTHER 
OTHER 
COST 
  
Contract Services 
  
FY24 Draft Budget 
- Contracts for 
B&G Club, Phoenix 
Children's Hospital, 
& Security 
100% 
$372,880.00 
$0.00 
$280,027.50 
$92,852.50 
  
  
  
  
  
  
  
  
  
  
  
  
  
TOTAL: 
$372,880.00 
$0.00 
$280,027.50 
$92,852.50 
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
IV. 
TRAVEL  
  
  
  
  
  
  
  
  
  
  
  
  
TOTAL 
TOTAL 
TOTAL 
COUNTY 
  
MILEAGE 
REIMBURSEMENT 
  
BASIS 
% 
COST 
OTHER 
OTHER 
COST 
  
  
  
  
  
  
  
  
  
  
  
  
  
TOTAL: 
$0.00 
  
  
$0.00 
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
V. 
MATERIALS AND SUPPLIES  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
  
  
  
  
  
TOTAL 
TOTAL 
TOTAL 
COUNTY

SERIAL 230114-RFP 
 
  
ITEM 
  
BASIS 
% 
COST 
OTHER 
OTHER 
COST 
Client 
Assistance: 
Housing and Financial 
Assistance 
  
Based on providing 
up to $1,000 of 
assistance to 120 
families 
100% 
$120,000  
$0  
$120,000.00 
$0.00 
Client 
Assistance: 
Transportation 
Assistance 
  
Based on providing 
bus passes to all 
adults in every 
household served 
100% 
$25,000  
$0  
$25,000.00 
$0.00 
Residential 
Dining: 
Client Food 
  
Methodology that 
looks at price per 
meal * projected 
meals served per 
day * 365 days 
100% 
$556,400  
$130,000  
$426,400.00 
$0.00 
Residential 
Dining: 
Kitchen Supplies 
  
Based on prior 
spending patterns 
related to number 
of meals served 
annually 
100% 
$43,000  
$0  
$43,000.00 
$0.00 
Residential 
Dining: 
Uniforms 
  
FY24 Draft Budget 
- Projected 
Expenditures 
100% 
$8,800  
$0  
$8,800.00 
$0.00 
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
TOTAL: 
$753,200.00 
$130,000.00 
$623,200.00 
$0.00 
  
  
  
  
  
  
  
  
  
VI. 
OPERATING SERVICES  
  
  
  
  
  
  
  
  
  
  
  
TOTAL 
TOTAL 
TOTAL 
COUNTY 
  
ITEM 
  
BASIS 
% 
COST 
OTHER 
OTHER 
COST 
  
Business Meeting 
  
FY24 Draft Budget 
- Projected 
Expenditures 
100% 
$1,200  
$0  
$1,200.00 
$0  
  
Professional 
Development 
  
FY24 Draft Budget 
- Projected 
Expenditures 
100% 
$10,000  
$0  
$10,000.00 
$0  
  
Staff Incentives 
  
FY24 Draft Budget 
- Projected 
Expenditures 
100% 
$4,000  
$0  
$4,000.00 
$0  
  
Other Operating 
Expenses 
  
FY24 Draft Budget 
- Projected 
Expenditures 
100% 
$1,000.00 
$0.00 
$1,000.00 
$0.00

SERIAL 230114-RFP 
 
Direct Cost 
Allocations 
Facilities 
  
66% of Total 
Facilities Cost Pool 
- (Based on Sq. 
Footage/Utilization) 
100% 
$1,950,000.00 
$1,047,000.00 
$853,000.00 
$50,000.00 
  
  
  
  
TOTAL: 
$1,966,200.00 
$1,047,000.00 
$869,200.00 
$50,000.00 
  
  
  
  
  
  
  
  
  
VII. 
EQUIPMENT 
  
  
  
  
  
  
  
  
  
  
  
  
TOTAL 
TOTAL 
TOTAL 
COUNTY 
  
ITEM 
  
BASIS 
% 
COST 
OTHER 
OTHER 
COST 
  
  
  
  
  
$0.00 
  
  
$0.00 
  
  
  
  
  
  
  
  
  
  
  
  
  
TOTAL: 
$0.00 
$0.00 
$0.00 
$0.00 
  
  
  
  
  
  
  
  
  
  
  
  
TOTAL DIRECT 
COST: 
  
$4,902,483.00  
$1,392,307.81  
$3,190,175.81  $320,000.00  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
VIII. 
INDIRECT 
  
  
  
  
  
  
  
  
  
  
  
  
TOTAL 
TOTAL 
TOTAL 
COUNTY 
  
ITEM 
  
BASIS 
% 
COST 
OTHER 
OTHER 
COST 
  
Admin 
  
UMOM Federally 
Approved Indirect 
Rate is 15.70 
100% 
$1,100,000.00 
$218,592.33 
$881,407.67 
$0.00 
 
 
 
  
 
 
 
 
 
 
 
 
  
TOTAL 
INDIRECT 
COST: 
$1,100,000.00 
$218,592.33 
$881,407.67 
$0.00 
 
 
 
  
 
 
 
 
 
  
  
  
  
SUBTOTAL 
ADMIN 
(DIRECT) 
COST: 
$4,902,483.00 
$1,392,307.81 
$3,190,175.81 
$320,000.00 
 
 
 
 
 
 
 
 
 
  
  
  
  
TOTAL 
SERVICE 
COST: 
$6,002,483.00 
$1,610,900.14 
$4,071,583.49 
$320,000.00

SERIAL 230114-RFP 
 
 
EXHIBIT B: SCOPE OF WORK 
 
Types of Services: Emergency Shelter 
 
Agency name: UMOM New Day Centers, Inc. 
Agency physical address: 3333 E. Van Buren St. Phoenix, AZ 85008 
Agency representative contact information: 
 
Rosanne Donovan, rdonovan@umom.org, (480)330-4816 
 
Founded in 1964, UMOM is Arizona's largest provider of services for families experiencing 
homelessness. UMOM’s mission is to end family homelessness by restoring hope and rebuilding 
lives. UMOM serves approximately 75% of all families experiencing homelessness in Maricopa County 
in our shelter program, and nearly 16,000 individuals across all of our services annually, including those 
families receiving support at the Family Housing Hub (FHH), Maricopa County's family coordinated entry 
system. 
 
UMOM is a community provider of shelter, supportive services, and affordable housing. Our programs are 
built around a simple formula: Jobs + Housing = Ending Homelessness. We work hand-in-hand with every 
person we serve to solve that formula alongside them. From emergency shelter to affordable housing, 
UMOM offers a full slate of vital services, rooted in a foundation of trust and proactive support. And as a 
part of that trust and support, we work side-by-side with our clients to solve their housing crisis holistically, 
recognizing that each situation requires a personal touch and listening ear. Our unique approach is 
empathetic, connection-focused, and individualized. With the support of Maricopa County, we will be able 
to continue to serve the 170 families that we house each night with the essential services they need to 
end their homelessness. 
 
During our last fiscal year (July 1, 2021 - June 30, 2022) UMOM provided the following services and 
support to homeless families and individuals in our community: 
- 16,000+ people were assisted with shelter, housing, and outreach programs. 
- 263,103 nutritious meals were prepared and served on our campus. 
- 896 adults exited with employment. 
- 593 families were served at our Family Emergency Shelter. 
 
Proposal: Emergency Shelter 
 
Describe the proposed service program: 
 
Tonight, there are 148 families experiencing homelessness in Maricopa County that are waiting to escape 
the unsafe environment of living on the streets, sleeping in their cars, or residing in unstable living 
situations. These families are seeking safety, stability, and hope for the opportunity to pursue a better life. 
Due to the lack of shelter resources, these families can expect to wait on average 5 weeks before getting 
the call that a shelter unit is ready for their family. UMOM believes that our community cannot allow for 
parents and children to be living on the streets, waiting weeks or months to access a high quality and low-
barrier shelter. 
 
UMOM is respectfully requesting $320,000.00 of funding from Maricopa County for our Family Emergency 
Shelter Program. UMOM's Family Emergency Shelter Program is designed to provide safe temporary 
shelter for the most vulnerable and at-risk households with children experiencing homelessness in Maricopa 
County. This funding will go towards Salaries & Employee Expenses of Family Emergency Shelter Staff, 
Contract Services (Boys & Girls Club of the Valley, Phoenix Children’s Hospital, & Security), and Facility 
Costs. 
 
UMOM provides Emergency Shelter for unhoused families (170 each night) in Maricopa County, with the 
ultimate goal of assisting them to attain and maintain permanent housing thus ending their homelessness. 
While these families are residing in shelter, UMOM provides for their immediate needs by offering each 
client with intensive individualized support. That support includes: 
 
x 
Employment services to help individuals secure and maintain employment. 
x 
1-on-1 case management.

SERIAL 230114-RFP 
 
 
x 
Advocacy with property management companies, landlords, courts, and partnering agencies. 
x 
Connection to community resources. 
x 
Access to 19 meals per week, produced and served by our residential dining staff. 
x 
On site medical care, in partnership with Phoenix Children’s Hospital and Circle the City. 
x 
After school programming for school aged kids, provided by Boys & Girls Club of the Valley. 
 
The hope is that by offering these services to UMOM clients, it enables them to exit shelter to permanent 
housing as expeditiously as possible. The goals of UMOM’s Family Emergency Shelter are: to target the 
right housing intervention for each family, remove barriers to housing, exit them to housing as quickly as 
possible, and ensure they are stable enough to keep from returning to the homeless service system. 
 
Service delivery model including information indicating program feasibility to deliver the services 
being proposed. 
At UMOM we believe that everyone deserves the opportunity for a better life, that is why UMOM utilizes 
the Housing First philosophy throughout our shelter program. UMOM has the least restrictive criteria of 
any other family emergency shelter provider in Maricopa County and offers a service-rich environment to 
meet the needs of the most complex families. Each family that receives services at UMOM’s Family 
Emergency Shelter, is first given the VI-SPDAT assessment at Coordinated Entry/Family Housing Hub. 
This assessment is used to identify the appropriate intervention for each family to ensure that their 
homelessness is brief and non-recurring. This tool is used nationally to follow the Housing First approach 
and identify client’s barriers to accessing housing. 
 
We use the Housing First Approach to focus on moving clients into housing as soon as possible while 
providing housing-based service supports (i.e. Workforce Development programs, employment and 
education support). This strategy is an evidence-based practice show to successfully help end 
homelessness. UMOM’s emergency shelter program is designed to end homelessness for the most 
vulnerable and at-risk households in Maricopa County, and following a Housing First approach, we strive 
to get families back into housing as quickly as possible. 
 
UMOM’s unique client centered, service-enriched, and housing focused approach to programming 
ensures that engaged families have the highest likelihood of exiting to permanent housing as well as 
maintaining that housing. The UMOM approach to client engagement is inclusive of being trauma-
informed and approaching households through a motivational interviewing lens. This approach empowers 
our direct service staff to build meaningful relationships with their clients that results in a higher likelihood 
of reconnecting with family and friends that can offer permanent housing alternatives that might otherwise 
not be explored. All UMOM’s specialists go through Trauma-Informed Care and Motivational Interviewing 
training on an annual basis, this gives them the training and knowledge to best service the most vulnerable 
households in our community. 
 
Target population 
 
UMOM’s target population served at its Family Emergency Shelter is families with dependent children, or a 
woman in her third trimester of pregnancy. Our shelter is located in Phoenix, and we serve families from 
throughout Maricopa County. The shelter program serves people of all ages, genders, and ethnicities, as 
well as veteran families and victims of domestic violence. We accept all people regardless of sexual 
orientation, gender identity, or marital status. We do not restrict access to shelter because of alcohol, drugs, 
lack of income, criminal history background, or because a family has a pet. We also offer accessible facilities 
and resources for those with disabilities and special needs. 
 
Our Family Emergency Shelter Program is designed to end homelessness for the most vulnerable and at-
risk households in Maricopa County. UMOM receives 100% of our referrals into the Family Emergency 
Shelter Program from the Coordinated Entry System for Maricopa County. Therefore, every family that 
enters UMOM’s Family Emergency Shelter is homeless. 
 
The demographic race breakdown of clients served in our Family Emergency Shelter programs are 47.6% 
African American, 26.5% Latinx, 18.1% Caucasian, 5.4% Native American, 0.6% Asian, 1% Native 
Hawaiian or Other Pacific Islander, and 0.8% Other/Unknown. The breakdown for ethnicity is 66% Non-
Hispanic/Non- Latino, 33.3% Hispanic/Latino, and 0.7% Unknown. We serve people of all ages: 60.85%

SERIAL 230114-RFP 
 
 
are children (under 18), 6.14% are Young Adults (18-24), 32.22% are Adults (25-61), and 0.78% are Seniors 
(62+). Approximately 16% of the people we serve are disabled; thus, all UMOM facilities are ADA-compliant. 
 
Timeline and proposed dates of activities/service delivery: 
UMOM anticipates being able to expend the Maricopa County funding to support Family Emergency 
Shelter starting 07/01/2023 (the beginning of the fiscal year) and will exhaust funding by 06/30/2024. 
Given that UMOM already serves up to 170 families per night, and over 500 families/1500 individuals per 
year there would be no delay in expending funding starting day one of the grant cycle. The programming 
described within this application is on-going and essential to UMOM as an organization. We are 
committed to serving homeless families within our community. 
 
Performance goals, program deliverables, and desired outcomes, including anticipated number of 
people experiencing homelessness or at risk of experiencing homelessness to be served. 
UMOM’s reputation as a valued and trusted partner results from our commitment to being data-driven and 
outcome accountable. UMOM is committed to using data to drive our decision making and as a result has 
invested in talent and systems to align our program efforts with our organizational strategy. 
 
UMOM has a Data and Evaluation Department dedicated to the collecting and analyzing of data in order 
to drive real-time decision making, improve program performance, and allow for healthy organizational 
learning. UMOM’s performance improvement and evaluation strategy includes the ongoing review of 
progress on key indicators of success toward program outcomes using monthly program dashboards for 
staff at all levels to monitor program performance. 
 
UMOM has the following performance targets for our Family Emergency Shelter Program: 
 
1. 80% of emergency shelter clients will exit to permanent housing. 
2. 80% of adults will maintain or increase total income at program exit 
3. 70% of adults maintained or increased earned income at program exit. 
4. 90% of adults will be connected to mainstream benefits 
5. 120 days of less = Average length of stay in shelter 
 
As we recover from the aftermath of the COVID-19 pandemic, we have seen many of performance targets 
trend toward our percentage goals. However, as rental prices become more and more expensive in the 
Phoenix Area, we have seen the average length of stay get longer as it takes residents more time to find 
housing that they can afford and save up for the deposits needed to move in. It is by analyzing our 
performance targets that we are able to tailor the services we provide to our clients each day. 
 
x 
80% of emergency shelter clients will exit to permanent housing. 
o 6% increase from FY 20/21 performance. 
x 
58% of adults will maintain or increase total income at program exit (earned income plus 
other income sources). 
o 4% decrease from FY 20/21 performance. 
x 
45% of adults maintained or increased earned income at program exit. 
o 4% increase from FY 20/21 performance. 
x 
91% of adults will be connected to mainstream benefits in the community at program exit. 
o 1% increase from FY 20/21 performance. 
x 
111 days = Average length of stay in shelter. 
o 32 days increase in average length of stay from FY 20/21 performance. 
Over the course of this grant cycle, we expect to serve 500+ families (approximately 1500 individuals). 
 
Statement of other funds and funding source(s) being used to complete the project, if the amount 
of funding being requested from the County is less than the amount needed to operate the 
program. 
 
Budgeted Revenue 
 
Total Federal 
$515,000.00

SERIAL 230114-RFP 
 
 
Total State and Pass-Through 
$456,994.00 
Toal City and Pass-Through 
$1,040,332.00 
Total Local and Pass-Through 
$250,000.00 
Total Contributions 
$1,974,645.57 
Total Other Revenue 
$342,400.00 
Total Prior Year Pledge Dollars 
$1,630,000.00 
Total Budget Revenue with Prior Year Pledge Dollars 
$6,209,371.57 
 
Documentation as necessary for the expenses for which the grant funds will be used for. 
Expense Type 
Amount 
Personnel (Salary & Wages) 
$281,506.00 
Personnel (Various Fringe Benefits) 
$70,376.50 
Contract Services 
$98,117.50 
Facilities 
$50,000.00 
Total Expenses 
$500,000 
 
Community Collaborations: 
 
We know collaboration is a key component of successful programming. UMOM partners with local providers 
to connect clients with the most appropriate services and essential resources in the community, to support 
the outcome of our mission to end family homelessness. We leverage the expertise and experience offered 
by our partners to ensure that clients receive the highest level of care. 
 
Through our Employment Center we partner with organizations and companies to bring employment 
training and opportunities to our residents. We believe in building strong partnerships with employers within 
our community, to bring employment opportunities directly to our clients. The Employment Center hosts job 
fairs each week, where UMOM participants can meet with employers directly. 
 
UMOM, in partnership with Phoenix Children’s Hospital (PCH) ensures that children living in shelter have 
access to immunizations, medical care, vision and hearing screenings at our on-site Wellness Center. 
Circle the City shares the Wellness Center space with PCH to provide adult clients with medical care they 
need while living in shelter. Further, Midwestern University’s medical school provides vision and dental 
care for adult clients. 
 
We partner with the following agencies to provide mental health services: Empact/La Frontera, 
Community Bridges Inc., Community Family Services, and Open Hearts. All referrals are done online, 
and an ROI is completed by the UMOM Case Manager to better assist the participant and allow us the 
opportunity to co-case manage the participants for their success. 
 
The Boys & Girls Club of the Valley provides after-school and summer programming to youth (5-18) living 
at UMOM’s Family Emergency Shelter. Once youth move out of shelter into permanent housing, they 
receive a 1- year membership to the Boys & Girls Club of the Valley closest to their new home. 
 
Department of Economic Security (DES) holds on-site office hours for clients to update their case plans, 
apply for SNAP, and apply for DES Child Care assistance. 
 
UMOM will continue to seek out new partner agencies, and work more collaboratively with our current 
partner agencies, to provide additional services and further leverage and maximize resources. 
 
Collaboration with Maricopa County: 
 
UMOM has a strong relationship with Maricopa County. UMOM participates in the Maricopa Regional 
Continuum of Care in various ways. Maricopa County is also a stakeholder in the CoC and through various 
committees and working partnerships, UMOM, Maricopa County and other partners work collaboratively to 
improve our region’s homeless response system. We also actively participate in the Maricopa County 
Emergency Shelter work group.

SERIAL 230114-RFP 
 
 
Last year UMOM received funding from the county to support our Workforce Development Program and 
increase the amount of shelter beds at our Family Emergency Shelter. This funding has greatly affected 
families in our community experiencing homelessness. 
 
UMOM was awarded funding through the Maricopa County Workforce Development Job Seekers Initiative. 
UMOM recognizes that employment, especially reliable, well-paying careers in high demand fields are key 
to ensuring that our participants can maintain their housing and support themselves and their families. This 
funding has allowed UMOM to concentrate on researching high-growth, high-demand employment 
opportunities in the Phoenix Metropolitan Area. Further this funding has supported employment assistance 
and childcare assistance for our families. 
 
With funding for Additional Shelter Beds from Maricopa County UMOM was able renovate existing 
buildings, at our Family Emergency Shelter. This funding went toward renovating eight shelter rooms that 
were serving the average three-person family, to being able to accommodate a family of 6+. Along with 
renovating the building that was once our childcare facility into eight additional shelter rooms for larger 
families. By renovating and adding these shelter rooms, UMOM has added an additional 72 shelter beds 
per night and allowing us to serve 288 additional individuals each year. These renovations have also given 
us a blueprint as to how we move forward with renovating the remainder of the shelter rooms on our Family 
Emergency Shelter campus. 
 
We are grateful for the support and our ongoing partnership with Maricopa County. UMOM looks forward 
to continuing to work with the county to support those families in our community that so desperately need 
our help. 
 
Describe the contractor’s experience in providing the proposed services and/or working with 
people experiencing homelessness or at risk of experiencing homelessness. 
The vision of UMOM is to be a leader in breaking the cycle of homelessness. UMOM has 59 years of 
experience serving the homeless population in the Phoenix Metropolitan area, including 30 years of 
experience operating a full-service emergency shelter. UMOM effectively leverages its programs spanning 
coordinated entry, shelter, housing, and supportive services to holistically serve the most vulnerable 
individuals and families in a coordinated and efficient manner. For the families in our community that are 
experiencing homelessness, we know that housing combined with income will provide an end to their 
homelessness. 
 
Describe how the contractor will provide services for people experiencing homelessness or at risk 
of experiencing homelessness. 
 
Services that are appropriate to the language and culture of those we serve: 
It is the policy of UMOM New Day Centers, Inc. to work and provide services in a culturally competent 
manner and to recognize, respect and respond to the culturally defined and linguistically-appropriate needs 
of persons and families. Our agency understands the role of cultural values, beliefs and behaviors in an 
individual’s development and works to eliminate cultural, ethnic, and racial bias. UMOM understands, 
respects, and promotes the contributions and value of culture and diversity among its staff and clients. 
 
All cultures are to be openly welcome and valued, and multiculturalism is appreciated and practiced. At 
UMOM we believe that: 
x 
All families and individuals have strengths and challenges. 
x 
All families and individuals have a culture that guides their behavior. 
x 
All families and individuals contribute to the broader community through their culture. 
x 
Our similarities as humans are as important as our cultural differences. 
x 
The richness of all cultures enriches our lives. 
 
UMOM provides regular in-service training to staff on a variety of topics, including diversity, cultural 
sensitivity and culturally appropriate services. In addition, consent forms, major intake documents, program 
descriptions, rules, guidelines, client satisfaction surveys, and other documents are available in English and 
Spanish. Our Case Managers utilize a interpreter hotline in the event that a resident speaks a language 
other than English or Spanish.

SERIAL 230114-RFP 
 
 
UMOM’s staff reflects those we serve and includes those with lived experience. For example, the large 
majority of our Helpings Café and Catering staff (full-time employees) are Homegrown Training graduates. 
UMOM makes a conscious effort to hire a diverse and reflective workforce, in an effort to better serve our 
residents. 
 
Services provided to homeless individuals across Maricopa County: 
 
All families seeking assistance in Maricopa County are referred to UMOM through the FHH, which is 
operated by and located next to UMOM’s Family Emergency Shelter. The FHH is the single point of entry 
for families experiencing homelessness. UMOM has relationships with organizations throughout the Valley 
to help inform residents in other cities about the services available through the FHH. UMOM was selected 
to be the lead agency in creating the family centralized intake system by the Maricopa County homeless 
services sector agencies and the Maricopa Association of Government's Continuum of Care, because of 
our longevity of service and expertise. 
 
Prior to COIVD-19 all intakes were done in person with a Service Priority Specialist at the Family Housing 
Hub. Since March 2020, the FHH staff have implemented intakes by phone. This change has given access 
to those families that do not have reliable access to transportation or live far from the FHH main office or 
satellite location. Now, 90% of intakes are done over the phone, allowing us to serve more families in our 
community that are in need of housing assistance. 
 
Describe the policies and practices in place to ensure diversity and inclusion in access to services. 
We believe that equity, diversity, and inclusion efforts are a work in progress. We know that building and 
sustaining diversity requires an ongoing commitment to inclusion that must find full expression in our 
organizational culture, values, norms, and behaviors. We must be proactive, forward-thinking, and establish 
a true foundation for a diversity initiative that is flexible and reflective of UMOM’s unique culture. 
 
UMOM’s efforts around addressing racial equity as well as DEI on a broader scale is guided through an 
employee- led Advisory Group that reflects team members for all walks of life and levels in the organization. 
The Advisory Group’s objectives include deepening UMOM’s capacity to infuse the issues of equity and 
inclusion into policies, practices, programs, services, and structures. Additionally, the group recommends 
strategies and advises the Executive Leadership Team to ensure progress toward all UMOM programs and 
practices being representative of the needs of the diverse community we serve. UMOM’s DEI strategy has 
three defined phases: closing the obvious gaps, understanding who our employee and clients are, and 
action/implementation. We have been successful with our phase 1 initiatives over the last year, and we will 
be moving into phase 2 initiatives in FY 23. 
 
Since 2021, UMOM has made a series of changes related to proactively addressing racial equity in the 
overall system. UMOM activated a series of trainings related to DEI efforts for all current & new employees 
including bridging the diversity gap, understanding unconscious bias, and your role in workplace diversity. 
Additionally, UMOM will be expanding its training portfolio within the next year to include a course on 
understanding and addressing racial trauma in behavioral health. UMOM published a DEI glossary for the 
entire organization to access to ensure we are creating a shared understanding around terminology and 
language as we move through our efforts to become a more inclusive organization. UMOM established a 
new partnership where all UMOM’s internal and external documents, including program information, can 
be translated in culturally appropriate and relevant languages based on our client’s needs. UMOM is also 
planning to create a new position of DEI Manager in the future to expand our efforts around diversity, equity, 
and inclusion across the organization. 
 
Last year, UMOM established a DEI Statement at the organization level and issued a statement from the 
CEO indicating UMOM’s commitment to diversity, equity, and inclusion. UMOM’s DEI statement reads: “We 
believe that our mission is most effectively fulfilled through a commitment to inclusiveness as a value and 
practice. We are a values-driven company that believes in diversity, equity, and inclusion for our staff, clients, 
and community partnerships. We strive to lead by example, viewing and encouraging diversity as a 
fundamental strength of homeless services.” 
 
Describe policy(ies) in place to provide equal access to programs and services for individuals with 
disabilities, and what reasonable accommodations are in place in compliance with the Americans 
with Disabilities Act and Equal Access to Housing Final Rule.

SERIAL 230114-RFP 
 
 
Approximately 16% of the people we serve through our shelter program are disabled; thus, all UMOM 
facilities are ADA-compliant. UMOM ensures individuals with disabilities have equal access to all programs 
and services. Examples include: 
x 
Visual Impairments: While household pets are prohibited, exceptions are made for service 
animals, such as a visually impaired person’s Seeing Eye dog. Braille materials are made 
available to any visually impaired client. 
x 
Hearing Impairments: As needed, equipment is made available to any hearing-impaired client, 
such as a Text Telephone (TTY) and visual/vibrating alarm wake-up system. 
x 
Mobility Impairments: Several of UMOM's temporary emergency shelter rooms are 
handicapped- accessible, complete with appropriate bathroom features. Throughout the 
campus, sidewalks are handicap-accessible and handicapped parking accommodations 
(auto and van) are designated in compliance with the City of Phoenix ratios. Entry into 
offices and hallway passages are handicapped- accessible, and the dining facility has a 
separate handicapped ramp. 
 
The facility is ADA-compliant per UMOM's most recent licensure review. 
 
Program Sustainability 
UMOM is confident we will raise all the funds needed for this program in Fiscal Year 2023-24. We are 
committed to providing these critical services for our community members in need. UMOM is fortunate to 
have substantial community support through financial and in-kind contributions. UMOM will continue to 
solicit funds from individuals through direct mail, social media, and other methods including: submitting 
grant requests to public (city, state, county and federal) and private (foundation and corporate) funders, 
conducting fundraising events, and raising revenue through its social enterprise program Helpings Café & 
Catering. 
 
UMOM is a fiscally-sound organization that annually raises all needed funds for its programs and operations. 
We use, and maximize, every resource available to assist homeless families and individuals in ending their 
cycle of homelessness. UMOM receives in-kind contributions of food, personal items and other donations 
that save valuable program dollars. Lastly, UMOM has operational dollars set aside in case of a shortfall in 
funding. 
 
Maricopa County requires monthly submission of reports indicating performance on or before the 
15th of each month. Indicate your agency’s process and capacity for timely report submission. 
UMOM has successfully managed Federal funds for over 5 decades and has an exemplary history of 
effective fiscal management. UMOM has proved itself to be accountable and responsible steward of 
providing quality and cost-effective services for families. UMOM has a dedicated Data and Evaluation Team 
and Finance Team that work with our Grants Department to ensure that all reports are completed in a timely 
manner and submitted by the required date as outlined by each funding source. 
 
UMOM’s finance team that works to ensure fiscal responsibility and accurate tracking and reporting of public 
and private grant funding. UMOM also has third-party independent auditors that complete audited financial 
reports on an annual basis. 
 
UMOM’s Data and Evaluation Department is dedicated to the collection and analysis of data to drive real-
time decision making, improve program performance, and allow for healthy organizational learning. 
UMOM’s performance improvement and evaluation strategy includes the ongoing review of progress on 
key indicators of success toward program outcomes and utilizes monthly program dashboards for staff at 
all levels to monitor program performance. 
 
Qualifications 
We would not be able to make a difference in the community without the amazing, dedicated, and skilled 
staff at UMOM. To align with our organizational values and workplace culture, UMOM employs people who 
genuinely want to contribute, lead by example, prioritize trust and honesty, and act with fairness and 
compassion. The work our staff does is challenging, so we employ people with a positive, visionary 
approach to work and life. 
 
UMOM recognizes the importance of training our staff members to ensure that we serve our clients to the 
best of our ability. That is why, in addition to each employee’s job description and duties, there are 
qualifications and trainings that are required of all UMOM staff.

SERIAL 230114-RFP 
 
 
 
Required qualifications for all UMOM staff: 
භ Ability to develop strong relationships within a fast-paced, collaborative setting that values 
diverse opinions; enthusiasm for helping drive change as UMOM becomes a more data-
driven organization. 
භ Proficiency with applications including Microsoft Word, Excel, PowerPoint, and Outlook. 
භ Valid Level One Fingerprint Clearance Card or ability to obtain one. 
භ Valid AZ Driver’s License and a driving record that falls within UMOM’s policy. 
භ 50/100 level of car insurance coverage. 
 
Required trainings for all UMOM Family Emergency Shelter Staff: 
Training Title: 
Arizona Mandatory Reporting of Child Abuse 
Bridging the Diversity Gap 
Corporate Compliance and Ethics 
Essentials of HIPAA 
Harassment in the Workplace Self-Paced 
Trauma-informed Care: Foundations 
Importance of Self-Care for Frontline Professionals 
Understanding Unconscious Bias 
Infection Control: Essential Principles 
Your Role in Workplace Diversity 
IT Security for End Users: IT Security Fundamentals 
Hazardous Chemicals: SDS + Labels 
Providing Effective Internal Customer Service 
Slips/Trips/Falls 
Understanding Bloodborne Pathogens Self-Paced 
Fire Prevention and Response 
Understanding Workplace Violence Self-Paced 
Nonviolent Crisis Intervention (CPI) 
Boundary Risks for Behavioral Health Paraprofessionals 
Preventing, Recognizing, and Reporting Abuse 
Building a Multicultural Care Environment 
Red Cross Adult & Pediatric First Aid / CPR / AED 
Professional Ethics and Standards for Social Workers 
Introduction to Motivational Interviewing 
Working with People Experiencing Homelessness 
 
 
x 
Director of Emergency Shelter  
x 
Family Shelter Manager  
x 
Case Manager III 
x 
Case Manger II 
x 
Intake Specialist – Vacant 
x 
Family Shelter Operations Manager  
x 
Family Shelter Operations Supervisor 
x 
Family Shelter Advocate

SERIAL 230114-RFP 
 
 
Job Descriptions of project personnel: 
 
 
 
 
 
 
 
 
 
 
 
 
 
Director of 
Emergency Shelter 
 
Time Devoted to 
Project: 
10 hours per week 
Minimum qualifications for education, training, and experience: 
x 
Minimum five years of professional experience, with at least three years of 
experience in relevant roles (e.g. non-profit management, program leadership, 
operations management, community-based organization positions) 
x 
Minimum of three years of supervisory experience 
x 
Bachelor’s degree required – Master’s degree preferred 
x 
Demonstrated experience in program development and implementation of a 
department level vision, including successful change management at a department 
and/or multi-department level 
x 
Clinical background preferred 
x 
Knowledge of non-profit/social sector; experience working with underserved and/or 
disadvantaged populations is strongly preferred 
Duties & Responsibilities: 
Position Description: 
The Director of Emergency Shelters provides high level leadership and management of 
UMOM’s emergency shelter programs serving families and individuals. Responsibilities 
include directing the case management, operations, and strategies related to delivering 
impactful programming in alignment with UMOM’s mission. Oversees the creation of 
systems that aligns UMOM’s emergency shelter programs to provide the most efficient, 
effective, and consistent delivery of services. The Director will work in close collaboration 
with community partners, and with UMOM’s Leadership Team to align the strategic 
direction of the emergency shelter programs with UMOM’s vision and goals. 
Essential Duties: 
x 
Program Management & Development 
x 
Program Leadership 
x 
Program Evaluation 
x 
Community Relations 
 
 
 
 
Family Shelter 
Manager 
 
Time Devoted to 
Project: 
10 hours per week 
Minimum qualifications for education, training, and experience: 
x 
Bachelor's degree required; Master's degree preferred 
x 
Minimum 5 years of professional experience, with at least 3 years of experience in 
relevant roles (e.g., shelter operations, homeless services, non-profits, operations 
management, and/or community- based organization positions) 
x 
Minimum 2 years of experience in supervisory roles 
x 
Knowledge of non-profit/social sector; experience working with underserved or 
disadvantaged populations preferred 
x 
Knowledge of domestic violence, child welfare, substance abuse, mental health 
and human trafficking is a plus 
Duties & Responsibilities: 
Position Description: 
The Shelter Manager is responsible for managing the case management and operations of 
UMOM’s shelter programs (Family Shelter or Halle Women’s Center). The position is 
responsible for implementing best

SERIAL 230114-RFP 
 
 
 
practices of shelter programming in alignment with our housing and income-based 
strategies for ending homelessness. This position is responsible for the direct 
supervision of the Housing Case Management team. The Manager will work in close 
collaboration with the Director of Emergency Shelters to align the direction of the shelter 
program with UMOM’s strategic plan and long-term vision. 
Essential Duties: 
x 
Program Management 
x 
Data Driven & Outcomes Oriented Approach to Impact 
x 
Shelter Operations 
x 
Supervision & Leadership 
 
 
 
 
 
 
 
 
Case Manager III 
Minimum qualifications for education, training, and experience: 
x 
Bachelor’s degree required 
x 
Minimum 4 years of experience working with at-risk populations and/or case 
management required 
x 
Demonstrated 
knowledge 
of 
Trauma-Informed 
Care 
and 
Motivational Interviewing required 
x 
Demonstrated knowledge of Critical Time Intervention case management 
model preferred 
x 
Knowledge of non-profit sector; experience working with underserved or 
disadvantaged populations is preferred 
x 
Knowledge 
of 
homeless 
services, 
community 
resources, workforce 
and understanding of housing providers 
Duties & Responsibilities: 
Position Description: 
The Case Manager III position is responsible for engaging UMOM’s clients to build rapport 
and provide direct case management support and advocacy with a continued eye toward 
skill building, resource connection, and employment, with the goal of assisting clients in 
identifying, obtaining, and maintaining permanent housing. Case Manager III is the 
primary point of contact for training, onboarding, and supporting the Manager with daily 
operations. 
Essential Duties: 
x 
Client Engagement and Rapport Building 
x 
One-on-One Case Management with Documentation 
x 
Collaboration 
x 
Supervision and Leadership 
3 Total Staff Members 
Time Devoted to 
Project: 
10 hours per week 
 
Minimum qualifications for education, training, and experience: 
 
Case Manager II 
• 
Bachelor’s degree required 
• 
Minimum 3 years of experience working with at-risk populations and/or case 
management required 
5 Total Employees 
• 
Demonstrated knowledge of Motivational Interviewing and Trauma Informed Care 
preferred 
Time Devoted to 
Project: 
10 hours per week 
• 
Knowledge 
of 
non-profit 
sector; 
experience 
working 
with 
underserved or disadvantaged populations preferred 
• 
Knowledge of homeless services, community resources, workforce and 
understanding of housing providers 
 
Duties & Responsibilities: 
 
Position Description:

SERIAL 230114-RFP 
 
 
 
The Case Manager II position is responsible for engaging UMOM’s clients to build 
rapport and provide direct case management support and advocacy with a continued eye 
toward skill building, resource connection, and employment, with the goal of assisting 
clients in identifying, obtaining, and maintaining permanent housing. Case Manager II is 
the primary point of contact for community providers ensuring collaboration across 
service sectors. 
Essential Duties: 
x 
Client Engagement and Rapport Building 
x 
One-on-One Case Management with Documentation 
x 
Collaboration 
 
 
 
 
 
 
Intake Specialist 
Minimum qualifications for education, training, and experience: 
x 
HS Diploma/GED required; Bachelor’s degree preferred 
x 
Previous experience working with low-income/at-risk/homeless individuals or 
vulnerable populations preferred 
Duties & Responsibilities: 
Position Description:  
This position is responsible for coordinating and conducting intakes for families 
entering UMOM’s Family Emergency Shelter. This role serves as the first interaction 
between UMOM and new families entering the emergency shelter by providing 
assistance regarding program guidelines, policies, and conducting Campus 
Orientation. 
Essential Duties: 
x 
Provides friendly customer service to clients, volunteers, guests, and 
UMOM team members. 
x 
Coordinates intake for families entering the family emergency shelter through 
the Service Priority list. 
x 
Assists clients in understanding and following the program guidelines and 
policies, providing written documentation when appropriate. 
Time Devoted to 
Project: 
10 hours per week 
 
 
 
 
 
Family Shelter 
Operations 
Manager 
Minimum qualifications for education, training, and experience: 
x 
Bachelor’s degree strongly preferred; four additional years of relevant 
experience without degree 
x 
Minimum five years of professional experience, with at least three years of 
experience in relevant roles (e.g. shelter operations, homeless services, non-
profits, operations management, and/or community-based organization positions) 
x 
Minimum of two years of supervisory experience required 
x 
Knowledge of non-profit/social sector; experience working with underserved or 
disadvantaged populations is preferred 
x 
Knowledge of shelter, housing, and/or supportive services for people 
experiencing homelessness is preferred 
x 
Knowledge of domestic violence, child welfare, substance abuse, mental health 
and human trafficking is a plus 
Duties & Responsibilities: 
Position Description:  
This position is responsible for managing the operations of UMOM’s emergency shelter 
programs for families and single women. This position is responsible for implementing 
best practices of shelter 
Time Devoted to 
Project: 
10 hours per week

SERIAL 230114-RFP 
 
 
 
programming in alignment with our housing and income-based strategies for ending 
homelessness. This position is responsible for the direct supervision of the Family 
Shelter Operations Coordinator and Women’s Shelter Operations Coordinator. The 
Manager will promote an environment of safety, support, and embrace a trauma-
informed care model to working with clients. The Manager will work in close 
collaboration with the Director of Emergency Shelters to align the direction of the 
shelter program with UMOM’s strategic plan and long- term vision. 
Essential Duties: 
x 
Manages the daily operations of UMOM’s shelter for families & single 
women, including basic needs, ordering of supplies, and safety for all 
clients. 
x 
Manages the daily operations of Client Services to assure all participants 
are receiving their basic needs with a trauma informed approach. 
x 
Drives operational efforts to meet or exceed targets for all shelter operations 
related outcomes, including reduction of client incidents, understanding of 
program rules, and resource stabilization. 
x 
Streamlines all operational systems to deliver efficient, effective, and 
consistent service to clients in both emergency shelters. 
x 
Leads weekly staffing with shelter operations leadership team to address 
critical client incidents, streamlines operational systems, and designs 
process improvements plans related to 
decreasing client incidents and improving operational efficiencies. 
 
 
 
 
 
Family Shelter 
Operations 
Supervisor 
 
3 Total Employees 
 
Time Devoted to 
Project: 
10 hours per week 
Minimum qualifications for education, training, and experience: 
x 
High school diploma or GED equivalent required; Bachelor’s Degree 
preferred 
x 
Minimum two years of professional experience, with at least one year of 
experience in relevant roles (e.g., shelter operations, non- profits, operations 
management, community-based organization positions) 
x 
Previous experience working with low-income/at-risk/homeless individuals or 
vulnerable populations preferred 
Duties & Responsibilities: 
Position Description:  
This position is responsible for overseeing the operations of UMOM’s 24-hour/7 days a 
week shelter program to ensure the safety, health, and well-being of all clients. This 
position is responsible for the direct supervision of a Shelter Assistant team. The 
Supervisor will promote an environment of safety, support, and embrace a trauma-
informed care model to working with clients. 
Essential Duties: 
x 
Provides friendly customer service to participants, volunteers, guests, and 
UMOM team members.

SERIAL 230114-RFP 
 
 
 
x 
Answers all phone calls and transfer to the appropriate person or 
department. 
x 
Provides answers, when possible, to questions regarding programs offered by 
UMOM to participants, volunteers, guests, and UMOM team members. 
x 
Offers support, assistance, and encouragement to all participants in 
shelter by helping to meet immediate basic needs. 
 
 
 
 
 
Family Shelter 
Advocate 
 
12 Total Employees 
 
Time Devoted to 
Project: 
10 hours per week 
Minimum qualifications for education, training, and experience: 
x 
High school diploma or GED equivalent required 
x 
One year of experience in customer support preferred 
x 
Previous experience working with low-income/at-risk/homeless individuals or 
vulnerable populations preferred 
Duties & Responsibilities: 
Position Description:  
This position is responsible for assisting participants in 24-hour/7 days a week shelter 
program to provide advocacy, health, and well-being of all participants. This role will promote 
an environment of support and embrace a trauma-informed care model to working with 
participants. 
Essential Duties: 
x 
Provides friendly customer service to participants, volunteers, guests, and 
UMOM team members. 
x 
Supports participants in understanding and following the program expectations 
and policies, providing written documentation when appropriate. 
x 
Engages participants when appropriate to connect them with resources, 
activities, and case management.

SERIAL 230114-RFP 
 
 
EXHIBIT C: OFFICE OF PROCUREMENT SERVICES CONTRACTOR TRAVEL AND 
PER DIEM POLICY 
 
1.0 
All contract-related travel plans and arrangements shall be prior-approved by the County contract 
administrator. 
 
2.0 
Lodging, per diem, and incidental expenses incurred in performance of Maricopa County/Special 
District (County) contracts shall be reimbursed based on current U.S. General Services 
Administration (GSA) domestic per diem rates for Phoenix, Arizona. Contractors must access the 
following internet site to determine rates (no exceptions): www.gsa.gov. 
 
2.1 
Additional incidental expenses (i.e., telephone, fax, internet, and copying charges) shall 
not be reimbursed. They should be included in the contractor’s hourly rate as an overhead 
charge. 
 
2.2 
The County will not (under any circumstances) reimburse for contractor guest lodging, per 
diem, or incidentals. 
 
3.0 
Commercial air travel shall be reimbursed as follows: 
 
3.1 
Coach airfare will be reimbursed by the County. Business class airfare may be allowed 
only when preapproved in writing by the County contract administrator as a result of the 
business needs of the County when there is no lower fare available.  
 
3.2 
The lowest direct flight airfare rate from the contractor’s assigned duty post (pre-defined at 
the time of contract signing) will be reimbursed. Under no circumstances will the County 
reimburse for airfares related to transportation to or from an alternate site. 
 
3.3 
The County will not (under any circumstances) reimburse for contractor guest commercial 
air travel. 
 
4.0 
Rental vehicles may only be used if such use would result in an overall reduction in the total cost 
of the trip, not for the personal convenience of the traveler. Multiple vehicles for the same set of 
travelers for the same travel period will not be permitted without prior written approval by the County 
contract administrator. 
 
4.1 
Purchase of comprehensive and collision liability insurance shall be at the expense of the 
contractor. The County will not reimburse a contractor if the contractor chooses to purchase 
this coverage. 
 
4.2 
Rental vehicles are restricted to sub-compact, compact, or mid-size sedans unless a larger 
vehicle is necessary for cost efficiency due to the number of travelers. (NOTE: Contractors 
shall obtain pre-approval in writing from the County contract administrator prior to rental of 
a larger vehicle.) 
 
4.3 
County will reimburse for parking expenses if free, public parking is not available within a 
reasonable distance of the place of County business. All opportunities must be exhausted 
prior to securing parking that incurs costs for the County. Opportunities to be reviewed are 
the DASH, shuttles, etc. that can transport the contractor to and from County buildings with 
minimal costs. 
 
4.4 
County will reimburse for the lowest rate, long-term, uncovered (covered or enclosed 
parking will not be reimbursed) airport parking only if it is less expensive than shuttle 
service to and from the airport. 
 
4.5 
The County will not (under any circumstances) reimburse the contractor for guest vehicle 
rental(s) or other any transportation costs.

SERIAL 230114-RFP 
 
 
5.0 
Contractor is responsible for all costs not directly related to the travel except those that have been 
pre-approved by the County contract administrator. These costs include, but are not limited to, the 
following: in-room movies, valet service, valet parking, laundry service, costs associated with 
storing luggage at a hotel, fuel costs associated with non-County activities, tips that exceed the per 
diem allowance, health club fees, and entertainment costs. Claims for unauthorized travel 
expenses will not be honored and are not reimbursable. 
 
6.0 
Travel and per diem expenses shall be capped at 15 percent of project price unless otherwise 
specified and approved by the County in individual contracts. 
 
7.0 
Contractor shall provide, (upon request) with their invoice(s), copies of receipts supporting travel 
and per diem expenses, and, if applicable, with a copy of the written consent issued by the County 
contract administrator. No travel and per diem expenses shall be paid by County without copies of 
the written consent as described in this policy and copies of all receipts.