CONTRACT AMENDMENT RE STATEMENT OF WORK WITH INNOVATIVE INTERFACES.PDF

Statement of Work 
This Statement of Work (the “SOW”) dated January 23, 2023, is entered into pursuant to the 
Master Professional Services Agreement between Maricopa County Library District (“Client”) and 
Innovative Interfaces Incorporated (“Innovative”) effective as of October 25, 2018 (the 
“Agreement”).   Innovative and Client may each be referred to as “Party” from time to time or 
collectively as “Parties”. 
A.
Purpose of this Statement of Work
The SOW provides an overview of the scope of the project and fees to complete the
engagement based on Innovative’s prior experience with similar projects and preliminary
discussions with Client.  The Client hereby acknowledges that the SOW is not meant to capture
all detailed requirements but documents the high-level requirements and approach discussed
and that additional detailed requirements discussions will be required to outline the full scope
of work between the Parties.
B.
Project Scope of Services
The Scope of the project includes the following set of professional services:
1.
New INN-Reach Network Implementation
Innovative will create a new INN-Reach network to facilitate resource sharing of returnable
materials by member libraries.  The INN-Reach network will be configured under the INN-
Reach as a Service model.
Work includes:
o
Project Management
o
Requirements consultation between Client and Innovative
o
INN-Reach central server set up and configuration in the cloud hosted
environment
o
Pre and post-implementation testing
o
Remediation of post-implementation issues, found during Innovative’s testing
or by the Client
2.
New Encore Discovery Catalog Implementation for INN-Reach
Innovative will implement Encore as the primary user search and request interface for the
INN-Reach Union Catalog.
Work includes:
o
Project management
o
Requirements consultation between Client and Innovative
o
Encore server set up and configuration in the cloud hosted environment
o
Pre and post-implementation testing
o
Remediation of post-implementation issues, found during Innovative’s testing
or by the Client
3.
INN-Reach Implementations to Add Member Libraries from Polaris Local Servers
(14)
Innovative will add the following Polaris libraries to the new INN-Reach system via the
Polaris Direct to INN-Reach API.  The libraries will be added in phases, with groups of
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libraries going live in multiple stages.  The libraries to be included in each phase will be 
determined during discussions with the Client during initial project planning. 
o
Avondale
o
Buckeye
o
Chandler
o
Desert Foothills
o
Glendale
o
Maricopa County
o
Mesa
o
Peoria
o
City of Surprise
o
Scottsdale
o
Tempe
o
Tolleson
o
Wickenburg
o
Youngtown
Work includes: 
o
Project management
o
Requirements consultation between Client and Innovative
o
Implementation of changes to production environment
o
Pre and post-implementation testing
o
Provision of training on Polaris INN-Reach functionality via webinar
o
Remediation of post-implementation issues, found during Innovative’s testing
or by the Client
4.
INN-Reach as a Service
After implementation, Innovative will provide ongoing management of the INN-Reach
network under the INN-Reach as a Service model, Silver level (System Administrator and
Consortium Coordinator).
C.
Innovative Services Team
The Services Team will have the following resources available for this project:
1.
Project Manager:  The Project Manager will provide project oversight and drive the overall
project to closure.
2.
INN-Reach Data/Configuration Specialist:  An experienced INN-Reach expert who will
handle the data and configuration tasks required to ensure successful completion of the
project.
D.
Client Team
1.
Librarian Lead – Works closely with Innovative resources to ensure requirements are
representative of the needs of the library. The Librarian Lead will coordinate with key
members of the team as required.
2.
Technical Lead - Will be responsible for assisting with Client responsibilities related to INN-
Reach or any other system level duties required by Client.
E.
Implementation Assumptions
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1.
Client will have adequate resources available to ensure timely completion of any library
tasks outlined in the project schedule.
2.
Timeline for the completion of this project will be established, through joint planning
conversations between the client and Innovative.
3.
Client will provide a technical point of contact who is able to provide, or coordinate access
to, necessary information and library resources.  This includes information related to
collecting and providing any prerequisite information required to support needs that may
arise during the project.
F.
Fees and Payment Terms
Fees for Services delivered under this SOW will be charged on a fixed price basis as set forth
in the Innovative Pricing Exhibit EST-INC15418 attached herewith and are made in good faith
based on the activities, approach, and assumptions contained within the SOW. Payment terms
for this SOW are as set forth in the Professional Services Agreement. Any additional Change
Requests will be performed at a blended rate of $200 per hour for all resources. Additionally,
Client is responsible for all reasonable out-of-pocket costs and expenses incurred during this
SOW. Pricing assumes that deliverables in this Statement of Work are completed within six
months or additional Services fees will apply.
IN WITNESS WHEREOF each party has caused this SOW to be executed by its duly authorized 
representatives. 
AGREED: 
Client 
Innovative 
Maricopa County Library District 
By: 
Innovative Interfaces Incorporated 
By: 
Name: 
Name: 
Title: 
Title: 
Date: 
Date: 
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