ALTIVON CI FORM - SIGNED.PDF

DocuSign Envelope ID: C4A8A41D-5A0C-405B-83D2-201C1989BAF8
Office of Procurement Services
GOODS AND SERVICES
COMPETITION IMPRACTICABLE FORM
This form is to be used when a department believes an acquisition is considered Competition Impracticable and the acquisition
dollar amount is above $10,000. The Chief Procurement Officer can approve purchases up to $100,000. Board of Supervisors
approval is required if the acquisition is over $100,000. This form must be submitted for approval to: Office of Procurement
Services | 160 S 4th Ave | Phoenix, AZ 85003. Fax number: 602.506.6766. The signed form must be retained in the purchasing
file. Unless approved by the Board of Supervisors in a formal agenda item or the Chief Procurement Officer in a formal Contract
a CI form is valid from July 1 thru June 30th of each Fiscal Year.
DEPARTMENT NAME DEPARTMENT RX#
OET - Voice Operations
PROPOSED CONTRACT VENDOR NEED IDENTIFIED Date: 05/26/2021
Company: Altivon L.P. REQUESTED DELIVERY
Address: 4570 Avery Lane SE Suite C PMB 166 Date: 06/30/2021
City, State: Lacey, WA QUOTED PRICE: $114,203.75
Zip/Postal Code: 98503-5608
Phone: 602-797-1705 Accounting String: 681-4127-8123
Fax:
Contact Name: JoAnn Wieczorek
DESCRIPTION OF GOODS OR SERVICES REQUIRED:
The estimated cost of this Procurement is: ≤ $100k > $100k
Is this a Technology Procurement? Yes No
This would be maintenance and support for the Customer Interaction Center (aka CIC) call center solution
currently in use by both Planning and Development along with the STAR Call Center. P&D is in the process of
being migrated off the platform but STAR remains and will so until the end of the calendar year. As such, we are
needing to have maintenance and support on the platform to ensure we're able to operationally support their call
center.
COMPETITION IMPRACTICABLE CATEGORY (Check applicable box, attach documentation or provide explanation below.)
Maricopa County Procurement Code MC1-351 states: “Competition Impracticable” means an acquisition where, competition is
impractical because of standardization, warranty, or other factors as approved by the Board of Supervisors.
NOTE: The following are unlikely to be sufficient Competition Impracticable justifications:
• Personal or department preference for a product or vendor
• Department perception that the vendor is the best qualified (this should be determined through a competitive process)
• Lack of department planning resulting in limited time to conduct a competitive procurement
• Special incentive or deal offered (can be assessed in open and competitive solicitation)
• Department convenience
Grant specified (supporting documents attached) Software license renewals, additions, or upgrades available
from only one source
Mailing lists, subscriptions or media advertising Brand compatibility available from only one source (no other
distributors)
Warranty voided if service provided by other contract vendor Other proprietary situation
Other (Provide written explanation below)

DocuSign Envelope ID: C4A8A41D-5A0C-405B-83D2-201C1989BAF8
THIS IS A COMPETITION IMPRACTICABLE PROCUREMENT BECAUSE (attach additional page if needed):
There is a need to continue the support & maintenance contract for another 6 months, until the
end of the year with this vendor. Currently we are in the process of initiating an RFP for a
comprehensive support & maintenance contract and to do so we need all of the existing
maintenance to be co-terminus. As a result, it would be impracticle to temporarily find another
vendor to provide the services and support that Altivon does so we are simply looking to extend
the existing contract for another 6 months to allow for the new RFP process to complete and a
new vendor to be on-boarded.
SEARCH
A search was conducted consisting of: (check all that apply) RESULTS
Market research Public notice given, list no alternatives were identified
Other vendors contacted Other no alternatives were deemed acceptable
because (explain below):
Describe the search from above in detail:
No other vendors are appropriate for this because it would only be for a 6-month period of
time. The best approach for us is to extend the existing contract until the end of the year while
a more permanent vendor, who can support the entire telephony environment, is sought,
awarded the bid and on-boarded.
PRICE
MC1-352-B states: The Using Agency requesting a Competition Impracticable Procurement shall provide written evidence
to support a Competition Impracticable determination containing an explanation of why the proposed procurement
process is advantageous to the County; and the scope, duration, and estimated total dollar value of the procurement.
Price has been fairly and reasonably established by: Comparison to public sector contract pricing
Comparison to previous comparable purchases Discount off published catalog pricing
from a different vendor Market survey
Independent estimate Other, explain:
Describe methodology and results (attach any written supporting data, e.g., survey or market analysis):
The pricing for this extension is based on the previous maintenance expense. This would be a
prorated amount based on a 6 month extension while the contract bid package is created.

DocuSign Envelope ID: C4A8A41D-5A0C-405B-83D2-201C1989BAF8
CERTIFICATIONS
I certify:
1) I recognize that the Maricopa County Procurement Code requires the use of competitive solicitations unless
exempted by law. I have reviewed the information and materials relevant to this procurement of goods and services,
and am requesting approval of an exception to the competitive process for the reasons described;
2) the price to be paid to the proposed vendor is fair, reasonable, and provides the best value to Maricopa County; and
3) this request for an exception to the competitive solicitation process is not the result of inadequate advance planning
or for purposes of securing the services of a preferred vendor.
Department Head or Department Head Delegate Signature (Required)
Todd Bright 5/31/2021
Printed Name Signature Date
Office of Procurement Services
The CPO can approve procurements up to $100,000. If this request is over $100,000 it must be submitted as
an agenda item to the Board of Supervisors for consideration.
Recommended to BOS for approval.
Kevin Tyne Jun 1, 2021
Printed Name Signature Date
Office of Enterprise Technology (If this procurement is classified as a technology procurement it must be
forwarded to OET for coordination and/or approval. If this procurement request is not approved by OET, the form will
be returned to the requestor.)
Approved. Recommended purchase is in line with Maricopa County's strategic technology plan or currently installed
X equipment or service, and is considered to be a competition impracticable procurement.
Not Approved. Reasoning:
Todd Bright 5/31/2021
Printed Name Signature Date
Email Save

Altivon CI Form (002)
Final Audit Report 2021-06-01
Created: 2021-06-01
By: Brian Walsh (brian.walsh@maricopa.gov)
Status: Signed
Transaction ID: CBJCHBCAABAAPDqfBQKNodoGRyxucUBYGxf2fl4KvdQf
"Altivon CI Form (002)" History
Document digitally presigned by DocuSign\, Inc. (enterprisesupport@docusign.com)
2021-05-31 - 7:40:34 PM GMT- IP address: 156.42.184.103
Document created by Brian Walsh (brian.walsh@maricopa.gov)
2021-06-01 - 4:18:22 AM GMT- IP address: 156.42.184.103
Document emailed to Kevin Tyne (kevin.tyne@maricopa.gov) for signature
2021-06-01 - 4:19:21 AM GMT
Email viewed by Kevin Tyne (kevin.tyne@maricopa.gov)
2021-06-01 - 3:06:18 PM GMT- IP address: 156.42.184.103
Document e-signed by Kevin Tyne (kevin.tyne@maricopa.gov)
Signature Date: 2021-06-01 - 3:07:00 PM GMT - Time Source: server- IP address: 156.42.184.103
Agreement completed.
2021-06-01 - 3:07:00 PM GMT