260040-CONTRACT - UNITED FUNERAL SUPPORT.PDF

CONTRACT OFFICE OF THE MEDICAL EXAMINER 
TRANSPORT SERVICES 260040-RFP 
This contract is entered into this 25th day of March 2026 by and between Maricopa County (County), a 
political subdivision of the State of Arizona, and United Funeral Support Services, LLC, an Arizona limited 
liability company (Contractor) to provipe decedent transport from various locations within the County to the 
OME, located at 701 W. Jefferson Street, Phoenix, Arizona 85007. 
1.0 
2.0 
3.0 
4.0 
5.0 
CONTRACT TERM 
This contract is for a term of two years, beginning on the 25 th of March 2026 and ending the 31st 
of March 2028. 
OPTION TO RENEW 
The County may, at its option and with the concurrence of the Contractor, renew the term of this 
contract up to a maximum of four additional year(s), (or at the County's sole discretion, extend the 
contract on a month-to-month basis for a maximum of six months after expiration). The Contractor 
shall be notified in writing by the Office of Procurement Services of the County's intention to renew 
the contract term at least 60 calendar days prior to the expiration of the original contract term. 
CONTRACT COMPLETION 
In preparation for contract completion, the Contractor shall make all reasonable efforts for an 
orderly transition of its duties and responsibilities to another provider and/or to the County. This 
may include, but is not limited to, preparation of a transition plan and cooperation with the County 
or other providers in the transition. The transition includes the transfer of all records and other data 
in the possession, custody, or control of the Contractor that are required to be provided to the 
County either by the terms of this agreement or as a matter of law. The provisions of this clause 
shall survive the expiration or termination of this agreement. 
PRICE ADJUSTMENTS 
Any requests for reasonable price adjustments must be submitted 60 calendar days prior to 
contract expiration. Requests for adjustment in cost of labor and/or materials must be supported 
by appropriate documentation. The reasonableness of the request will be determined by comparing 
the request with the Consumer Price Index or by performing a market survey. If County agrees to 
the adjusted price terms, County shall issue written approval of the change and provide an updated 
version of the contract. The new change shall not be in effect until the date stipulated on the 
updated version of the contract. 
PAYMENTS 
5.1 
As consideration for performance of the duties described herein, County shall pay 
Contractor the sum(s) stated in Exhibit A - Vendor Information and Pricing. 
5.2 
Payment ;:;hall be maae upon me county's receipt of a properly completed invoice.

SERIAL# 260040-RFP 
5.3 
INVOICES 
5.3.1 
The Contractor shall submit one legible copy of their detailed invoice before 
payment(s) will be made. Incomplete invoices will not be processed. At a minimum, 
the invoice must provide the following information: 
Company name, address, and contact information 
County bill-to name and contact information 
Contract serial number 
County purchase order number 
Invoice number and date 
Payment terms 
Date of service or delivery 
Quantity 
OME case number and decedent(s) name(s) 
Pricing per unit of purchase 
Extended price 
Mileage with rate (if applicable) 
Fuel surcharge (if applicable) 
Total amount due 
5.3.2 
Labor, services, and maintenance must be billed as a separate line item. 
5.3.3 
Problems regarding billing or invoicing shall be directed to the department as listed 
on the purchase order. 
5.3.4 
Payment shall only be made to the Contractor by Accounts Payable through the 
Maricopa County Vendor Express Payment Program. This is an Electronic Funds 
Transfer (EFT) process. After Contract Award the Contractor shall complete the 
Vendor Registration Form located on the County Department of Finance Vendor 
Registration Web Site (https://www.maricopa.gov/5169Nendor-lnformation). 
5.3.5 
Discounts offered in the contract shall be calculated based on the date a properly 
completed invoice is received by the County. 
5.3.6 
EFT payments to the routing and account numbers designated by the Contractor 
shall include the details on the specific invoices that the payment covers. The 
Contractor is required to discuss remittance delivery capabilities with their 
designated financial institution for access to those details. 
5.4 
APPLICABLE TAXES 
5.4.1 
It is the responsibility of the Contractor to determine any and all applicable taxes 
and include those taxes in their proposal. The legal liability to remit the tax is on 
the entity conducting business in Arizona. Tax is not a determining factor in 
contract award. 
5.4.2 
The County will look at the price or offer submitted and will not deduct, add, or alter 
pricing based on speculation or application of any taxes, nor will the County 
provide Contractor any advice or guidance regarding taxes. If you have questions 
regarding your tax liability, seek advice from a tax professional prior to submitting 
your bid. You may also find information at https://www.azdor.gov/Business.aspx. 
Once your bid is submitted, the offer is valid for the time specified in this solicitation, 
regardless of mistake or omission of tax liability. If the County finds overpayment 
of a project due to tax consideration that was not due, the Contractor will be liable 
to the County for that amount, and by contracting with the County agrees to remit 
any overpayments back to the County for miscalculations on taxes included in a 
bid price.

SERIAL# 260040-RFP 
5.4.3 
Tax Indemnification: Contractor and all subcontractors shall pay all Federal, State, 
and local taxes applicable to their operation and any persons employed by the 
Contractor. Contractor shall, and require all subcontractors to, hold Maricopa 
County harmless from any responsibility for taxes, damages, and interest, if 
applicable, contributions required under Federal and/or State and local laws and 
regulations, 
and any other costs including transaction 
privilege taxes, 
unemployment 
compensation 
insurance, 
Social 
Security, 
and 
workers' 
compensation. Contractor may be required to establish, to the satisfaction of 
County, that any and all fees and taxes due to municipality or the State of Arizona 
for any license or transaction privilege taxes, use taxes, or similar excise taxes are 
currently paid (except for matters under legal protest). 
6.0 
AVAILABILITY OF FUNDS 
6.1 
The provisions of this contract relating to payment for services shall become effective when 
funds assigned for the purpose of compensating the Contractor as herein provided are 
actually available to County for disbursement. The County shall be the sole judge and 
authority in determining the availability of funds under this contract. County shall keep the 
Contractor fully informed as to the availability of funds. 
6.2 
If any action is taken by, any State agency, Federal department, or any other agency or 
instrumentality to suspend, decrease, or terminate its fiscal obligations under, or in 
connection with, this contract, County may amend, suspend, decrease, or terminate its 
obligations under, or in connection with, this contract. In the event of termination, County 
shall be liable for payment only for services rendered prior to the effective date of the 
termination, provided that such services are performed in accordance with the provisions 
of this contract. County shall give written notice of the effective date of any suspension, 
amendment, or termination under this section, at least 10 days in advance. 
7.0 
STRATEGIC ALLIANCE FOR VOLUME EXPENDITURES (SAVE) 
The County is a member of the SAVE cooperative purchasing group. SAVE includes the State of 
Arizona, many Phoenix metropolitan area municipalities, and many K-12 unified school districts. 
Under the SAVE Cooperative Purchasing Agreement, and with the concurrence of the successful 
respondent under this solicitation, a member of SAVE may access a contract resulting from a 
solicitation issued by the County. If contractor does not want to grant such access to a member of 
SAVE, state so in contractor's bid. In the absence of a statement to the contrary, the County will 
assume that contractor does wish to grant access to any contract that may result from this bid. The 
County assumes no responsibility for any purchases by using entities. 
8.0 
INTERGOVERNMENTAL COOPERATIVE PURCHASING AGREEMENTS (ICPAs) 
County currently holds ICPAs with numerous governmental entities. These agreements allow those 
entities, with the approval of the Contractor, to purchase their requirements under the terms and 
conditions of the County contract. It is the responsibility of the non-County government entity to 
perform its own due diligence on the acceptability of the contract under its applicable procurement 
rules, processes, and procedures. Certain governmental agencies may not require an ICPA and 
may utilize this contract if it meets their individual requirements. Other governmental agencies may 
enter into a separate Statement of Work with the Contractor to meet their own requirements. The 
County is not a party to any uses of this contract by other governmental entities. 
9.0 
DUTIES 
The Contractor shall perform all duties stated in Exhibit B - Scope of Work, or as otherwise directed 
in writing by the procurement officer.

10.0 
TERMS AND CONDITIONS 
10.1 
INDEMNIFICATION 
10.1.1 To the fullest extent permitted by law, and to the extent that claims, damages, 
losses, or expenses are not covered and paid by insurance purchased by the 
contractor, the contractor shall defend, indemnify, and hold harmless the County 
(as Owner), its agents, representatives, officers, directors, officials, and employees 
from and against all claims, damages, losses, and expenses (including, but not 
limited to attorneys' fees, court costs, expert witness fees, and the costs and 
attorneys' fees for appellate proceedings) arising out of, or alleged to have resulted 
from, the negligent acts, errors, omissions, or mistakes of the contractor, a 
subcontractor, anyone directly or indirectly employed by them, or anyone for 
whose acts they may be liable relating to the performance of this contract. 
10.1 .1.1 Contractor's duty to defend, indemnify, and hold harmless the County, 
its agents, representatives, officers, directors, officials, and employees 
shall arise in connection with any claim, damage, loss, or expense that 
is attributable to bodily injury, sickness, disease, death, or injury to, 
impairment of, or destruction of tangible property, including loss of use 
resulting therefrom, caused by negligent acts, errors, omissions, or 
mistakes in the performance of this contract, but only to the extent 
caused by the negligent acts or omissions of the contractor, a 
subcontractor, anyone directly or indirectly employed by them, or 
anyone for whose acts they may be liable, regardless of whether or not 
such claim, damage, loss, or expense is caused in part by a party 
indemnified hereunder. 
10.1.1.2 The amount and type of insurance coverage requirements set forth 
herein will in no way be construed as limiting the scope of the indemnity 
in this section. 
10.1.1.3 The scope of this indemnification does not extend to the sole negligence 
of County. 
10.2 
INSURANCE 
10.2.1 Contractor, at Contractor's own expense, shall purchase and maintain, at a 
minimum, the herein stipulated insurance from a company or companies duly 
licensed by the State of Arizona and possessing an AM Best, Inc. category rating 
of B++. In lieu of State of Arizona licensing, the stipulated insurance may be 
purchased from a company or companies, which are authorized to do business in 
the State of Arizona, provided that said insurance companies meet the approval of 
County. The form of any insurance policies and forms must be acceptable to 
County. 
10.2.2 All insurance required herein shall be maintained in full force and effect until all 
work or service required to be performed under the terms of the contract is 
satisfactorily completed and formally accepted. Failure to do so may, at the sole 
discretion of County, constitute a material breach of this contract. 
10.2.3 In the event that the insurance required is written on a claims-made basis, 
Contractor warrants that any retroactive date under the policy shall precede the 
effective date of this contract and either continuous coverage will be maintained, 
or an extended discovery period will be exercised for a period of two years 
beginning at the time work under this contract is completed. 
10.2.4 Contractor's insurance shall be primary insurance as respects County, and any 
insurance or self-insurance maintained by County s h a ll not contribute to it.

SERIAL# 260040-RFP 
10.2.5 Any failure to comply with the claim reporting provisions of the insurance policies 
or any breach of an insurance policy warranty shall not affect the County's right to 
coverage afforded under the insurance policies. 
10.2.6 The insurance policies may provide coverage that contains deductibles or self-
insured retentions. Such deductible and/or self-insured retentions shall not be 
applicable with respect to the coverage provided to County under such policies. 
Contractor shall be solely responsible for the deductible and/or self-insured 
retention and County, at its option, may require Contractor to secure payment of 
such deductibles or self-insured retentions by a surety bond or an irrevocable and 
unconditional letter of credit. 
10.2. 7 The insurance policies required by this contract, except Workers' Compensation 
and Errors and Omissions, shall name County, its agents, representatives, officers, 
directors, officials, and employees as additional insureds. 
10.2.8 The policies required hereunder, except Workers' Compensation and Errors and 
Omissions, shall contain a waiver of transfer of rights of recovery (subrogation) 
against County, its agents, representatives, officers, directors, officials, and 
employees for any claims arising out of Contractor's work or service. 
10.2.9 If available, the insurance policies required by this contract may be combined with 
Commercial Umbrella Insurance policies to meet the minimum limit requirements. 
If a Commercial Umbrella insurance policy is utilized to meet insurance 
requirements, the Certificate of Insurance shall indicate which lines the 
Commercial Umbrella Insurance covers. 
10.2.9.1 Commercial General Liability 
Commercial General Liability (CGL) insurance and, if necessary, 
Commercial Umbrella insurance with a limit of not less than $2,000,000 
for each occurrence, $4,000,000 Products/Completed Operations 
Aggregate, and $4,000,000 General Aggregate Limit. The policy shall 
include coverage for premises liability, bodily injury, broad form property 
damage, personal injury, products and completed operations and 
blanket contractual coverage, and shall not contain any provisions which 
would serve to limit third party action over claims. There shall be no 
endorsement or modifications of the CGL limiting the scope of coverage 
for liability arising from explosion, collapse, or underground property 
damage. 
10.2.9.2 Automobile Liability 
Commercial/Business Automobile Liability insurance with a combined 
single limit for bodily injury and property damage of not less than 
$2,000,000 each occurrence with respect to any of the Contractor's 
owned, hired, and non-owned vehicles assigned to or used in 
performance of the Contractor's work or services or use or maintenance 
of the premises under this contract. 
10.2.9.3 Workers' Compensation 
10.2.9.3.1 Workers' compensation insurance to cover obligations 
imposed by Federal and State statutes having jurisdiction of 
Contractor's employees engaged in the performance of the 
work or services under this contract; and Employer's 
Liability insurance of not less than $1,000,000 for each 
ac;c;ident, ;J;1,ooo,ooo disease Tor each employee, and 
$1 ,000,000 disease policy limit.

SERIAL# 260040-RFP 
10.2.9.3.2 Contractor, its subcontractors, and sub-subcontractors 
waive all rights against this contract and its agents, officers, 
directors, and employees for recovery of damages to the 
extent these damages are covered by the workers' 
compensation and Employer's Liability or Commercial 
Umbrella Liability insurance obtained by Contractor, its 
subcontractors, and its sub-subcontractors pursuant to this 
contract. 
10.2.10 Certificates of Insurance 
10.2.10.1 Prior to contract award, Contractor shall furnish the County with valid 
and complete Certificates of Insurance, or formal endorsements as 
required by the contract in the form provided by the County, issued by 
Contractor's insurer(s), as evidence that policies providing the required 
coverage, conditions and limits required by this contract are in full force 
and effect. Such certificates shall identify this contract number and title. 
10.2.10.2 In the event any insurance policy(ies) required by this contract is (are) 
written on a claims-made basis, coverage shall extend for two years past 
completion and acceptance of Contractor's work or services and as 
evidenced by annual certificates of insurance. 
10.2.10.3 If a policy does expire during the life of the Contract, a renewal certificate 
must be sent to County 15 calendar days prior to the expiration date. 
10.2.10.4 Certificates of Insurance shall identify Maricopa County as the certificate 
holder as follows: 
Maricopa County 
c/o Risk Management 
301 W Jefferson St, Suite 910 
Phoenix, AZ 85003 
10.2.11 Cancellation and Expiration Notice 
Applicable to all insurance policies required within the insurance requirements of 
this contract, Contractor's insurance shall not be permitted to expire, be 
suspended, be canceled, or be materially changed for any reason without 30 days 
prior written notice to Maricopa County. Contractor must provide to Maricopa 
County, within two business days of receipt, if they receive notice of a policy that 
has been or will be suspended, canceled, materially changed for any reason, has 
expired, or will be expiring. Such notice shall be sent directly to Maricopa County 
Office of Procurement Services and shall be mailed, or hand delivered to 301 W. 
Jefferson, Suite 700, Phoenix, AZ 85003, or emailed to the procurement officer 
noted in the solicitation. 
10.3 
FORCE MAJEURE 
10.3.1 Neither party shall be liable for failure of performance, nor incur any liability to the 
other party on account of any loss or damage resulting from any delay or failure to 
perform all or any part of this contract, if such delay or failure is caused by events, 
occurrences, or causes beyond the reasonable control and without negligence of 
the parties. Such events, occurrences, or causes include, but are not limited to, 
acts of God/nature (including fire, flood, earthquake, storm, hurricane, or other 
natural disaster), war, invasion, act of foreign enemies, hostilities (whether war is 
declared or not), civil war, riots, rebellion, revolution, insurrection, military or 
usurped power or confiscation, terrorist activities, nationalization, government

SERIAL# 260040-RFP 
sanction, lockout, blockage, embargo, labor dispute, strike, and interruption or 
failure of electricity or telecommunication service, and pandemic. 
10.3.2 Each party, as applicable, shall give the other party notice of its inability to perform 
and particulars in reasonable detail of the cause of the inability. Each party must 
use best efforts to remedy the situation and remove, as soon as practicable, the 
cause of its inability to perform or comply. 
10.3.3 The party asserting Force Majeure as a cause for non-performance shall have the 
burden of proving that reasonable steps were taken to minimize delay or damages 
caused by foreseeable events, that all non-excused obligations were substantially 
fulfilled, and that the other party was timely notified of the likelihood or actual 
occurrence which would justify such an assertion, so that other prudent 
precautions could be contemplated. 
10.4 
ORDERING AUTHORITY 
Any request for purchase shall be accompanied by a valid purchase order issued by a 
County department or directed by a Certified Agency Procurement Aid (CAPA) with a 
purchase card for payment. 
10.5 
PROCUREMENT CARD ORDERING CAPABILITY 
County may opt to use a procurement card (Visa or Master Card) to make payment for 
orders under this contract. 
10.6 
INTERNET ORDERING CAPABILITY 
It is the intent of Maricopa County to use the Internet to communicate and to place orders 
under this contract. 
10.7 
NO MINIMUM OR MAXIMUM PURCHASE OBLIGATION 
This contract does not guarantee any minimum or maximum purchases will be made. 
Orders will only be placed under this contract when the County identifies a need and proper 
authorization, and documentation have been approved. 
10.8 
PURCHASE ORDERS 
10.8.1 County reserves the right to cancel purchase orders within a reasonable period of 
time after issuance. Should a purchase order be canceled, the County agrees to 
reimburse the Contractor for actual and documentable costs incurred by the 
Contractor in response to the purchase order. The County will not reimburse the 
Contractor for any costs incurred after receipt of County notice of cancellation, or 
for lost profits, or for shipment of product prior to issuance of purchase order. 
10.8.2 Contractor agrees to accept verbal notification of cancellation of purchase orders 
from the County procurement officer with written notification to follow. Contractor 
specifically acknowledges to be bound by this cancellation policy. 
10.9 
BACKGROUND CHECK 
Respondents may be required to pass multiple background checks (e.g. Sheriffs Office, 
County Attorney's Office, Courts, as well as Maricopa County general government) to 
determine if the respondent is acceptable to do business with the County. This applies to, 
but is not limited to, the company, subcontractors, and employees, and the failure to pass 
these checks shall deem the respondent non-responsible.

10.10 
SUSPENSION OF WORK 
The procurement officer may order the Contractor, in writing, to suspend, delay, or interrupt 
all or any part of the work of this contract for the period of time that the procurement officer 
determines appropriate for the convenience of the County. No adjustment shall be made 
under this clause for any suspension, delay, or interruption to the extent that performance 
would have been so suspended, delayed, or interrupted by any other cause, including the 
fault or negligence of the Contractor. No request for adjustment under this clause shall be 
granted unless the claim, in an amount stated, is asserted in writing as soon as practicable 
after the termination of the suspension, delay, or interruption, but not later than the date of 
final payment under the contract. 
10.11 
STOP WORK ORDER 
10.11 .1 The procurement officer may, at any time, by written order to the Contractor, 
require the Contractor to stop all, or any part, of the work called for by this contract 
for a period of 90 calendar days after the order is delivered to the Contractor, and 
for any further period to which the parties may agree. The order shall be specifically 
identified as a stop work order issued under this clause. Upon receipt of the order, 
the Contractor shall immediately comply with its terms and take all reasonable 
steps to minimize the incurrence of costs allocable to the work covered by the order 
during the period of work stoppage. Within a period of 90 calendar days after a 
stop work order is delivered to the Contractor, or within any extension of that period 
to which the parties shall have agreed, the procurement officer shall either: 
10.11 .1.1 cancel the stop work order; or 
10.11 .1.2 terminate the work covered by the order as provided in the Termination 
for Default or the Termination for Convenience clause of this contract. 
10 .11 .1. 3 The procurement officer may make an equitable adjustment in the 
delivery schedule and/or contract price, and the contract shall be 
modified, in writing, accordingly, if the Contractor demonstrates that the 
stop work order resulted in an increase in costs to the Contractor. 
10.12 
TERMINATION FOR CONVENIENCE 
Maricopa County may terminate the resultant contract for convenience by providing 60 
calendar days advance notice to the Contractor. 
10.13 
TERMINATION FOR DEFAULT 
10.13.1 The County may, by written Notice of Default to the Contractor, terminate this 
contract in whole or in part if the Contractor fails to: 
10.13.1.1 deliver the supplies or to perform the services within the time specified 
in this contract or any extension; 
10.13.1.2 make progress, so as to endanger performance of this contract; or 
10.13.1.3 perform any of the other provisions of this contract. 
10.13.2 The County's right to terminate this contract under these subparagraphs may be 
exercised if the Contractor does not cure such failure within 10 business days ( or 
more if authorized in writing by the County) after receipt of a Notice to Cure from 
the procurement officer specifying the failure.

10.14 
PERFORMANCE 
It shall be the Contractor's responsibility to meet the proposed performance requirements. 
Maricopa County reserves the right to obtain services on the open market in the event the 
Contractor fails to perform, and any price differential will be charged against the Contractor. 
10.15 
CONTRACTOR EMPLOYEE MANAGEMENT 
10.15.1 Contractor shall endeavor to maintain the personnel proposed in their proposal 
throughout the performance of this contract. 
10.15.2 If Contractor personnel's employment status changes, Contractor shall provide 
County a list of proposed replacements with equivalent or greater experience. 
10.15.3 Under no circumstances shall the implementation schedule to be impacted by a 
personnel change on the part of the Contractor. 
10.15.4 Contractor shall not reassign any key personnel identified in their proposal without 
the express consent of the County. 
10.15.5 County reserves the right to immediately remove from its premises any Contractor 
personnel it determines to be a risk to County operations. 
10.15.6 County reserves the right to request the replacement of any Contractor personnel 
at any time, for any reason. 
10.16 
WARRANTY OF SERVICES 
10.16.1 The Contractor warrants that all services provided hereunder will conform to the 
requirements of the contract, including all descriptions, specifications, and 
attachments made a part of this contract. County's acceptance of services or 
goods provided by the Contractor shall not relieve the Contractor from its 
obligations under this warranty. 
10.16.2 In addition to its other remedies, County may, at the Contractor's expense, require 
prompt correction of any services failing to meet the Contractor's warranty herein. 
Services corrected by the Contractor shall be subject to all the provisions of this 
contract in the manner and to the same extent as services originally furnished 
hereunder. 
10.17 
INSPECTION OF SERVICES 
10.17.1 The Contractor shall provide and maintain an inspection system acceptable to 
County covering the services under this contract. Complete records of all 
inspection work performed by the Contractor shall be maintained and made 
available to County during contract performance and for as long afterwards as the 
contract requires. 
10.17.2 County has the right to inspect and test all services called for by the contract, tq 
the extent practicable at all times and places during the term of the contract. 
County shall perform inspections and tests in a manner that will not unduly delay 
the work. 
10.17.3 If any of the services do not conform to contract requirements, County may require 
the Contractor to perform the services again in conformity with contract 
requirements, at no cost to the County. When the defects in services cannot be 
corrected by re-performance, County may: 
10. 17.3. 1 require the Contractor to take necessary <:1ction to en:mre that future 
performance conforms to contract requirements; and

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10.17.3.2 reduce the contract price to reflect the reduced value of the services 
performed. 
10.17.4 If the Contractor fails to promptly perform the services again or to take the 
necessary action to ensure future performance in conformity with contract 
requirements, County may: 
10.17.4.1 by contract or otherwise, perform the services and charge to the 
Contractor, through direct billing or through payment reduction, any cost 
incurred by County that is directly related to the performance of such 
service; or 
10.17.4.2 terminate the contract for default. 
10.18 
USAGE REPORT 
The Contractor shall furnish the County a usage report, upon request, delineating the 
acquisition activity governed by the contract. The format of the report shall be approved by 
the County and shall disclose the quantity and dollar value of each contract item by 
individual unit of measure. 
10.19 
STATUTORY RIGHT OF CANCELLATION FOR CONFLICT OF INTEREST 
Notice is given that, pursuant to A.R.S. § 38-511 , the County may cancel any contract 
without penalty or further obligation within three years after execution of the contract, if any 
person significantly involved in initiating, negotiating, securing, drafting, or creating the 
contract on behalf of the County is at any time, while the contract or any extension of the 
contract is in effect, an employee or agent of any other party to the contract in any capacity 
or consultant to any other party of the contract with respect to the subject matter of the 
contract. Additionally, pursuant to A.R.S. § 38-511 , the County may recoup any fee or 
commission paid or due to any person significantly involved in initiating, negotiating, 
securing, drafting, or creating the contract on behalf of the County from any other party to 
the contract arising as the result of the contract. 
10.20 
OFFSET FOR DAMAGES 
In addition to all other remedies at Law or Equity, the County may offset from any money 
due to the Contractor any amounts Contractor owes to the County for damages resulting 
from breach or deficiencies in performance of the contract. 
10.21 
SUBCONTRACTING 
10.21 .1 The Contractor may not assign to another Contractor or subcontract to another 
party for performance of the terms and conditions hereof without the written 
consent of the County. All correspondence authorizing subcontracting must 
reference the bid serial number and identify the job or project. 
10.21.2 The subcontractor's rate for the job shall not exceed that of the prime Contractor's 
rate, as bid in the pricing section, unless the prime Contractor is willing to absorb 
any higher rates. The subcontractor's invoice shall be invoiced directly to the prime 
Contractor, who in turn shall pass-through the costs to the County, without mark-
up. A copy of the subcontractor's invoice must accompany the prime Contractor's 
invoice.

10.22 
AMENDMENTS 
All amendments to this contract shall be in writing and approved/signed by both parties. 
Maricopa County Office of Procurement Services shall be responsible for approving all 
amendments for Maricopa County. 
10.23 
ADDITIONS/DELETIONS OF REQUIREMENTS 
The County reserves the right to add and/or delete materials and services to a contract. If 
a service requirement is deleted, payment to the Contractor will be reduced proportionately, 
to the amount of service reduced in accordance with the bid price. If additional materials 
or services are required from a contract, prices for such additions will be negotiated 
between the Contractor and the County. 
10.24 
RIGHTS IN DATA 
10.24.1 The County shall have the use of data and reports resulting from a contract without 
additional cost or other restriction except as may be established by law or 
applicable regulation. Each party shall supply to the other party, upon request, any 
available information that is relevant to a contract and to the performance 
thereunder. 
10.24.2 Data, records, reports, and all other information generated for the County by a third 
party as the result of a contract are the property of the County and shall be provided 
in a format designated by the County or shall be and remain accessible to the 
County into perpetuity. 
10.25 
ACCESS TO AND RETENTION OF RECORDS FOR THE PURPOSE OF AUDIT AND/OR 
OTHER REVIEW 
10.25.1 In accordance with Section MC1-372 of the Maricopa County Procurement Code, 
the Contractor agrees to retain (physical or digital copies of) all books, records, 
accounts, statements, reports, files, and other records and back-up documentation 
relevant to this contract for six years after final payment or until after the resolution 
of any audit questions, which could be more than six years, whichever is longest. 
The County, Federal or State auditors and any other persons duly authorized by 
the department shall have full access to and the right to examine, copy, and make 
use of, any and all said materials. 
10.25.2 If the Contractor's books, records, accounts, statements, reports, files, and other 
records and back-up documentation relevant to this contract are not sufficient to 
support and document that requested services were provided, the Contractor shall 
reimburse Maricopa County for the services not so adequately supported and 
documented. 
10.26 
AUDIT DISALLOWANCES 
If at any time it is determined by the County that a cost for which payment has been made 
is a disallowed cost, the County shall notify the Contractor in writing of the disallowance. 
The course of action to address the disallowance shall be at sole discretion of the County, 
and may include either an adjustment to future invoices, request for credit, request for a 
check, or a deduction from current invoices submitted by the Contractor equal to the 
amount of the disallowance, or to require reimbursement forthwith of the disallowed amount 
by the Contractor by issuing a check payable to Maricopa County.

10.27 
STRICT COMPLIANCE 
Acceptance by County of a performance that is not in strict compliance with the terms of 
the contract shall not be deemed to be a waiver of strict compliance with respect to all other 
terms of the contract. 
10.28 
VALIDITY 
The invalidity, in whole or in part, of any provision of this contract shall not void or affect 
the validity of any other provision of the contract. 
10.29 
SEVERABILITY 
The removal, in whole or in part, of any provision of this contract shall not void or affect the 
validity of any other provision of this contract. 
10.30 
RELATIONSHIPS 
10.30.1 In the performance of the services described herein, the Contractor shall act solely 
as an independent Contractor, and nothing herein or implied herein shall at any 
time be construed as to create the relationship of employer and employee, co-
employee, partnership, principal and agent, or joint venture between the County 
and the Contractor. 
10.30.2 The County reserves the right of final approval on proposed staff. Also, upon 
request by the County, the Contractor will be required to remove any employees 
working on County projects and substitute personnel based on the discretion of 
the County within two business days, unless a different time period was previously 
approved by the County. 
10.31 
NON-DISCRIMINATION 
Contractor agrees to comply with all provisions and requirements of Arizona Executive 
Order 2009-09, including flow down of all provisions and requirements to any 
subcontractors. Executive Order 2009-09 supersedes Executive Order 99-4 and amends 
Executive Order 75-5 and is hereby incorporated into this contract as if set forth in full 
herein. During the performance of this contract, contractor shall not discriminate against 
any employee, client, or any other individual in any way because of that person's age, race, 
creed, color, religion, sex, disability, or national origin. (Arizona Executive Order 2009-09 
can be viewed at https://apps.azsos.qov/public services/reqister/2009/46/governor.pdf) 
10.32 
WRITTEN CERTIFICATION PURSUANT to A.RS.§ 35-393.01 
If vendor engages in for-profit activity and has 10 or more employees, and if this agreement 
has a value of $100,000 or more, vendor certifies it is not currently engaged in and agrees 
for the duration of this agreement to not engage in, a boycott of goods or services from 
Israel. This certification does not apply to a boycott prohibited by 50 U.S.C. § 4842 or a 
regulation issued pursuant to 50 U.S.C. § 4842. 
10.33 
CERTIFICATION REGARDING DEBARMENT AND SUSPENSION 
10.33.1 The undersigned (authorized official signing on behalf of the Contractor) certifies 
to the best of his or her knowledge and belief that the Contractor, its current 
officers, and directors: 
10.33.1.1 are not presently debarred, suspended, proposed for debarment, 
declared ineligible, or voluntarily excluded from being awarded any 
contract or grant by any United States department or agency or any 
state, or local jurisdiction;

SERIAL# 260040-RFP 
10.33.1.2 have not within a three-year period preceding this contract: 
10.33.1 .2.1 been convicted of fraud or any criminal offense in 
connection with obtaining, attempting to obtain, or as the 
result of performing a government entity (Federal, State, or 
local) transaction or contract; or 
10.33.1 .2.2 been convicted of violation of any Federal or State antitrust 
statutes or conviction for embezzlement, theft, forgery, 
bribery, falsification or destruction of records, making false 
statements, or receiving stolen property regarding a 
government entity transaction or contract; 
10.33.1.3 are not presently indicted or criminally charged by a government entity 
(Federal, State, or local) with commission of any criminal offenses in 
connection with obtaining, attempting to obtain, or as the result of 
performing a government entity public (Federal, State, or local) 
transaction or contract; 
10. 33.1.4 are not presently facing any civil charges from any governmental entity 
regarding obtaining, attempting to obtain, or from performing any 
governmental entity contract or other transaction; and 
10.33.1.5 have not within a three-year period preceding this contract had any 
public transaction (Federal, State, or local) terminated for cause or 
default. 
10.33.2 If any of the above circumstances described in the paragraph are applicable to the 
entity submitting a bid for this requirement, include with your bid an explanation of 
the matter including any final resolution. 
10.33.3 The Contractor shall include, without modification, this clause in all lower tier 
covered transactions (i.e. transactions with subcontractors or sub-subcontractors) 
and in all solicitations for lower tier covered transactions related to this contract. If 
this clause is applicable to a subcontractor or sub-subcontractor, the Contractor 
shall include the information required by this clause with their bid. 
10.34 
VERIFICATION REGARDING COMPLIANCE WITH AR.S. § 41-4401 AND FEDERAL 
IMMIGRATION LAWS AND REGULATIONS 
10.34.1 By entering into the contract, the Contractor warrants compliance with the 
Immigration and Nationality Act (INA using E-Verify) and all other Federal 
immigration laws and regulations related to the immigration status of its employees 
and A.R.S. § 23-214(A). The Contractor shall obtain statements from its 
subcontractors certifying compliance and shall furnish the statements to the 
procurement officer upon request. These warranties shall remain in effect through 
the term of the contract. The Contractor and its subcontractors shall also maintain 
Employment Eligibility Verification forms (1-9) as required by the Immigration Reform 
and Control Act of 1986, as amended from time to time, for all employees performing 
work under the contract and verify employee compliance using the E-Verify system 
and shall keep a record of the verification for the duration of the employee's 
employment or at least three years, whichever is longer. 1-9 forms are available for 
download at www.uscis.gov. 
10.34.2 The County retains the legal right to inspect documents of Contractor and 
subcontractor employees performing work under this contract to verify compliance 
with paragraph 10.34.1 of this section. Contractor and subcontractor shall be given 
reasonable notice of the County·s intent to inspect and shall make the documents 
available at the time and date specified. Should the County suspect or find that the

SERIAL# 260040-RFP 
Contractor or any of its subcontractors are not in compliance, the County will 
consider this a material breach of the contract and may pursue any and all remedies 
allowed by law, including, but not limited to suspension of work, termination of the 
contract for default, and suspension and/or debarment of the Contractor. All costs 
necessary to verify compliance are the responsibility of the Contractor. 
10.34.3 Contractor shall insert the substance of this clause, including this paragraph, in all 
subcontracts over the simplified acquisition threshold ($250,000 as of fiscal year 
2018). 
10.35 
CONTRACTOR LICENSE REQUIREMENT 
10.35.1 The Contractor shall procure all permits, insurance, and licenses, and pay the 
charges and fees necessary and incidental to the lawful conduct of his/her 
business, and as necessary complete any requirements, by any and all 
governmental or non-governmental entities as mandated to maintain compliance 
with and remain in good standing. The Contractor shall keep fully informed of 
existing and future trade or industry requirements, and Federal, State, and local 
laws, ordinances, and regulations which in any manner affect the fulfillment of a 
contract and shall comply with the same. Contractor shall immediately notify both 
the Office of Procurement Services and the department of any and all changes 
concerning permits, insurance, or licenses. 
10.36 
INFLUENCE 
10.36.1 As prescribed in MC1-1203 of the Maricopa County Procurement Code, any effort 
to influence an employee or agent to breach the Maricopa County Ethical Code of 
Conduct or any ethical conduct, may be grounds for disbarment or suspension 
under MC1-902. 
10.36.2 An attempt to influence includes, but is not limited to: 
10.36.2.1 A person offering or providing a gratuity, gift, tip, present, donation, 
money, entertainment or educational passes or tickets, or any type of 
valuable contribution or subsidy that is offered or given with the intent to 
influence a decision, obtain a contract, garner favorable treatment, or 
gain favorable consideration of any kind. 
10.36.3 If a person attempts to influence any employee or agent of Maricopa County, the 
chief procurement officer, or his designee, reserves the right to seek any remedy 
provided by the Maricopa County Procurement Code, any remedy in equity or in 
the law, or any remedy provided by this contract. 
10.37 
CONFIDENTIAL INFORMATION 
10.37.1 Any information obtained in the course of performing this contract may include 
information that is proprietary or confidential to the County. This provision 
establishes the Contractor's obligation regarding such information. 
10.37.2 The Contractor shall establish and maintain procedures and controls that are 
adequate to assure that no information contained in its records and/or obtained 
from the County or from others in carrying out its functions (services) under the 
contract shall be used by or disclosed by it, its agents, officers, or employees, 
except as required to efficiently perform duties under the contract. The Contractor's 
procedures and controls, at a minimum, must be the same procedures and controls 
it uses to protect its own proprietary or confidential information. If, at any time 
during the duration of the contract. the County determines that the procedures and 
controls in place are not adequate, the Contractor shall institute any new and/or

SERIAL# 260040-RFP 
additional measures requested by the County within 15 business days of the 
written request to do so. 
10.37.3 Any requests to the Contractor for County proprietary or confidential information 
shall be referred to the County for review and approval, prior to any dissemination. 
10.38 
PUBLIC RECORDS 
Under Arizona law, all offers submitted and opened are public records and must be 
retained by the County at the Maricopa County Office of Procurement Services. Offers shall 
be open to public inspection and copying after contract award and execution, except for 
such offers or sections thereof determined to contain proprietary or confidential information 
by the Office of Procurement Services. If an offeror believes that information in its offer or 
any resulting contract should not be released in response to a public record request, under 
Arizona law, the offeror shall indicate the specific information deemed confidential or 
proprietary and submit a statement with its offer detailing the reasons that the information 
should not be disclosed. Such reasons shall include the specific harm or prejudice which 
may arise from disclosure. The records manager of the Office of Procurement Services 
shall determine whether the identified information is confidential pursuant to the Maricopa 
County Procurement Code. 
10.39 
INTEGRATION 
This contract represents the entire and integrated agreement between the parties and 
supersedes 
all 
prior 
negotiations, 
proposals, 
communications, 
understandings, 
representations, or agreements, whether oral or written, expressed, or implied. 
10.40 
UNIFORM ADMINISTRATIVE REQUIREMENTS 
By entering into this contract, the Contractor agrees to comply with all applicable provisions 
of Title 
2, 
Subtitle 
A, 
Chapter 
11, 
Part 200-UNIFORM 
ADMINISTRATIVE 
REQUIREMENTS, COST PRINCIPLES, AND AUDIT REQUIREMENTS FOR FEDERAL 
AWARDS contained in Title 2 C.F.R. § 200 et seq. 
10.41 
GOVERNING LAW 
This contract shall be governed by the laws of the State of Arizona. Venue for any actions 
or lawsuits involving this contract will be in Maricopa County Superior Court, Phoenix, 
Arizona. 
10.42 
FORCED LABOR 
10.42.1 By submitting a bid for this solicitation and/or entering into a contract as a result of 
this solicitation, contractor agrees to comply with all applicable portions of Arizona 
Revised Statutes Section 35-394. Contracting: procurement: prohibition: written 
certification: remedy; termination: exception; definitions. 
10.42.2 Contractor certifies that it does not currently, and agrees for the duration of the 
contract, that it will not use: 
10.42.2.1 The forced labor of ethnic Uyghurs in the People's Republic of China. 
10.42.2.2 Any goods or services produced by the forced labor of ethnic Uyghurs 
in the People's Republic of China. 
10.42.2.3 Any contractors, subcontractors or suppliers that use the forced labor or 
any good or services produced by the forced labor of ethnic Uyghurs in 
the People's Republic of China.

SERIAL# 260040-RFP 
10.42.3 If contractor becomes aware during the term of the agreement that contractor is 
not in compliance with this paragraph, the contractor shall notify the County within 
five business days after becoming aware of the noncompliance. If the contractor 
fails to provide a written certification to the County that the contractor has remedied 
the noncompliance within 180 days after notifying the County of its noncompliance, 
then the agreement terminates, except that if the agreement termination date 
occurs before the end the 180-day period, the agreement terminates on the 
agreement termination date. 
10.43 
PRICES 
Contractor warrants that prices extended to County under this contract are no higher than 
those paid by any other customer for these or similar services. 
10.44 
ORDER OF PRECEDENCE 
In the event of a conflict in the provisions of this contract and Contractor's license 
agreement, if applicable, the terms of this contract shall prevail. 
10.45 
UNIQUE ENTITY IDENTIFIER (UEI) AND SYSTEM FOR AWARD MANAGEMENT 
REGISTRATION 
All 
contractors 
that 
receive 
funding 
must 
have 
a 
UEI 
number 
through 
https://sam.gov/content/entity-registration . Contractor must also remain maintain current 
information and active registration with the System for Award Management (www.sam.gov) 
throughout the term of the contract. 
10.46 
RELIGIOUS ACTIVITIES 
The contractor agrees that costs, planned or claimed, including costs incurred, shall not 
include any expense for any religious activity. 
10.47 
POLITICAL ACTIVITY PROHIBITED 
None of the funds, materials, property, or services contributed by the County or the 
contractor under the agreement shall be used in the performance of this agreement for any 
partisan political activity, or to further the election or defeat of any candidate for public 
office. 
10.48 
EQUAL EMPLOYMENT OPPORTUNITY 
10.48.1 The contractor shall not discriminate against any employee or applicant for 
employment because of race, age, disability, color, religion, sex, or national origin. 
The contractor shall take affirmative action to ensure applicants are employed and 
that employees are treated during employment without regard to their race, age, 
disability, color, religion, sex, or national origin. Such action shall include but is not 
limited to the following: employment, upgrading, demotion or transfer, recruitment, 
or recruitment advertising, lay-off or termination, rates of pay or other forms of 
compensation, and selection for training, including apprenticeship. 
10.48.2 Contractor shall comply with the following provisions: 
10.48.2.1 Title VI and VII of the Civil Rights Act of 1964, as amended (42 U.S.C. 
§§ 2000a, et seq.); 
10.48.2.2 The Rehabilitation Act of 1973, as amended (29 U.S.C. §§ 701 , et seq.); 
10.4G.2.~ The f\ge Di5crlmination in Employment Act or 1967, as amended 
(29U.S.C. §§ 621 , et seq.);

SERIAL# 260040-RFP 
10.48.2.4 The Americans With Disabilities Act of 1990 (42 U.S.C. §§ 12101 , et 
seq.); and Arizona Executive Order 2009-09, as amended, et seq. which 
mandates that all persons shall have equal access to employment 
opportunities. 
10.48.2.5 Contractor understands that the United States has the right to seek 
judicial enforcement of this assurance. 
10.49 
CERTIFICATION REGARDING LOBBYING 
10.49.1 Contractor certifies, to the best of their knowledge and belief, that: 
10.49.1.1 No federal appropriated funds have been paid or will be paid, by or on 
behalf of the contractor, to any person for influencing or attempting to 
influence an officer or employee of any agency. This applies to a 
Member of Congress, an officer or employee of Congress, or an 
employee of a Member of Congress in connection with the awarding of 
any federal contract, the making of any federal grant. Including the 
making of any federal, loan the entering into of any cooperative 
agreement, and the extension, continuation, renewal, amendment, or 
modification of any federal contract, grant, loan, or cooperative 
agreement. 
10.49.2 If any funds other than federal appropriated funds, have been paid or will be paid 
to any person for influencing or attempting to influence an officer or employee of 
any agency, member of Congress, an officer or employee of Congress, or an 
employee of a member of Congress in connection with this federal contract, grant, 
loan, or cooperative agreement, the undersigned shall complete and submit 
Standard Form-LLL, "Disclosure Form to Report Lobbying," in accordance with its 
instructions. 
10.49. 3 Contractor shall include Lobbying Certification language in the award documents 
for all subcontractors (including sub-grants, and contract under grants, loans, and 
cooperative agreements) and that all sub-recipients shall certify and disclose 
accordingly. 
10.49.3.1 The Lobbying Certification is a material representation of fact upon 
which reliance was placed when this transaction is made or entered into. 
Submission of this certification is prerequisite for making or entering into 
this transaction imposed by section 1352, Title 31 , U.S. Code. Any 
successful proposer(s) who fail to file the required certification shall be 
subject to a civil penalty of not less than $10,000.00 and not more than 
$100,000.00 for each such failure. 
10.50 
CLEAN AIR ACT & CLEAN WATER ACT 
Contractor must comply with all applicable standards, orders, or requirements issued under 
section 306 of the Clean Air Act (42 U.S.C. 7606), section 508 of the Clean Water Act (33 
U.S.C. 1368) Executive Order 11738, and Environmental Protection Agency regulations.

10.51 
ENERGY POLICY AND CONSERVATION ACT 
Contractor must adhere to the standards and policies relating to energy efficiency, which 
are contained in the State energy conservation plan issued in compliance with the Energy 
Policy and Conservation Act (Pub. L. 94-163, 89 Stat.871 ). 
10.52 
CONTRACT DISPUTES 
All Contract disputes will be handled in accordance with the Maricopa County Procurement 
Code, MCl-906 
10.53 
INCORPORATION OF DOCUMENTS 
10.53.1 The following are to be attached to and made part of this Contract: 
10.53.1.1 Exhibit A- Vendor Information and Pricing 
10.53.1.2 Exhibit B- Scope of Work 
10.53.1.3 Exhibit C - Body Bag Exchange Program 
10.53.1.4 Exhibit D - Non-Disclosure and Confidentiality Requirements 
10.53.1.5 Exhibit E - Prohibition of Weapons 
10.53.1.6 Exhibit F - Professional Conduct Guidelines 
10.54 
NOTICES 
All notices given pursuant to the terms of this contract shall be addressed to: 
For County: 
Maricopa County 
Office of Procurement Services 
301 W. Jefferson St. Suite 700 
Phoenix, Arizona 85003-1647 
For Contractor: 
United Funeral Support Services, LLC 
8510 W Avenida Del Sol 
Peoria, AZ 85383-1520 
10.55 
INQUIRIES 
10.55.1 Administrative telephone/email inquiries shall be addressed to: 
KEVIN HALL, PROCUREMENT OFFICER 
TELEPHONE: (602) 506-4866 
Kevin.Hall@maricopa.gov 
10.55.2 Inquiries may be submitted by telephone but must be followed up in writing. No 
oral communication is binding on Maricopa County.

SERIAL# 260040-RFP 
IN WITNESS WHEREOF, this contract is executed on the date set forth above. 
CONTRACTOR 
~~ 
AUTHORIZED SIGNATURE 
(l'(l--AL6-
\(lu1i" 1 ~~~ 
PRINTED NAME 
D TITLE 
~S-lo W. A..,~jA 1>"'1 Sot 
1'~ 
.. -A, ~~ ~s-~sg 
ADDRESS 
£='"t0o . l l , 'Zb U.... 
DATE 
MARICOPA COUNTY 
CHAIR, BOARD OF SUPERVISORS 
ATTESTED: 
CLERK OF THE BOARD 
APPROVED AS TO FORM: 
DEPUTY COUNTY ATTORNEY 
DATE 
DATE 
DATE

EXHIBIT A: VENDOR INFORMATION AND PRICING 
COMPANY NAME: 
United Funeral Support Services, LLC 
DOING BUSINESS AS (dba): 
MAILING ADDRESS: 
851 O W Avenida Del Sol 
Peoria, AZ 85383-1520 
REMIT TO ADDRESS: 
8510 W Avenida Del Sol 
Peoria, AZ 85383-1520 
TELEPHONE NUMBER: 
602-258-8855 
WWW ADDRESS: 
CONTACT NAME: 
Kraig Kluge, Member 
CONTACT TELEPHONE NUMBER: 
623-640-8788 
CONTACT EMAIL ADDRESS: 
Kraig352@gmail.com 
UNIQUE ENTITY IDENTIFIER (UEI) 
27-1765957 
YES 
NO 
WILL ALLOW OTHER GOVERNMENTAL ENTITIES TO PURCHASE 
X 
FROM THIS CONTRACT: 
WILL ACCEPT PROCUREMENT CARD FOR PAYMENT: 
X 
NET30 
1.0 PRICING 
Flat Rate Per Transport 
1.1.1 One Decedent 
$94.27 
EACH 
1.1.2 Any Additional Decedents (Any Over One) 
$50.00 
EACH 
1.1.3 Flat Rate Per Transport From 701 W. Jefferson St., Phoenix, 
$35.00 
EACH 
Arizona 85007 To 401 W. Jefferson St., Phoenix, Arizona 85007 
1.1.4 Fuel Price Costs Percentage of total cost 
10.00 
% 
YES 
NO 
The contractor is able to simultaneously respond to multiple service 
X 
requests using its own personnel and equipment.

EXHIBIT B: SCOPE OF WORK 
1.0 
INTENT 
1.1 
The Maricopa County (County) Office of the Medical Examiner (OME) is soliciting 
proposals from one or more contractors to provide decedent transport from various 
locations within the County to the OME, located at 701 W. Jefferson Street, Phoenix, 
Arizona 85007. 
1.2 
The volume for 2024 was approximately 6,000 cases transported to the OME office. The 
County provides no guarantee for any volume of business to any awardee. 
1.3 
The contractor(s) shall transport decedents for cases that fall under the jurisdiction of the 
OME, in accordance with Arizona Revised Statute (A. R.S.) 11-593. Decedents shall be 
transported from locations as determined by the OME, to include either the scene of 
death(s) or from hospitals, care facilities, and funeral homes when the cases fall under the 
jurisdiction of the County OME. 
1.4 
Other governmental entities under agreement with County may have access to services 
provided hereunder. 
1.5 
The County reserves the right to add additional contractors, at the County's sole discretion, 
in cases where the currently listed contractors are of an insufficient number or skill set to 
satisfy the County's needs or to ensure adequate competition on any project or task order 
work. 
1.6 
The County reserves the right to award this contract to multiple vendors. The County 
reserves the right to award in whole or in part, by item or group of items, by section or 
geographic area, or make multiple awards, where such action serves the County's best 
interest. 
2.0 
SCOPE OF WORK 
2.1 
The contractor(s) shall provide decedent transport services from the location of the 
decedent to the OME located at 701 W. Jefferson St. Phoenix, Arizona 85007. 
2.1.1 
Additional transport services to alternate locations may be required by OME due 
to the nature of the case, capacity at OME, or other factors determined by County 
OME. 
2.2 
CASE RESPONSE TIMES 
2.2.1 
The response time begins when the OME staff makes phone contact with the 
contractor or submits a request for service through an online dispatching program. 
Response times are tracked through OME's database and the contractor's online 
dispatching portal, if available. 
2.2.1.1 
Preference is given to vendors that have an online dispatching option, 
as opposed to only telephonic dispatching. 
2.2.2 
Contractor shall respond and be on scene within the timeframes listed below: 
2.2.2.1 
Within 45 minutes for scenes within 14 miles of the OME. 
2.2.2.2 
Within 60 minutes for scenes between 15 - 35 miles from OME. 
2.2.2.3 
Within 90 minutes for scenes greater than 35 miles from the OME.

SERIAL# 260040-RFP 
2.2.2.4 
The County reserves the right to request variation from the timeframes 
listed under Section 2.2 Case Response Times due to the nature of the 
scene (i.e., cases in public view). 
2.3 
FUEL COST PRICE ADJUSTMENT 
2.3.1 
This provision provides for limited increased or decreased costs of motor fuels 
(fuels) used to perform services under this contract. Fuel cost adjustments may be 
either positive or negative. A positive fuel cost adjustment will result in an increase 
in payments to contractor while a negative fuel cost adjustment will result in a 
decrease in payments to contractor. 
2.3.2 
This provision is intended to minimize risk to both parties to this contract due to 
fuel cost fluctuations that may occur during the term of this contract. This provision 
is not designed to estimate actual quantities of fuel used in providing services 
under this contract, but to provide a reasonable basis for calculating a fuel cost 
adjustment based on average conditions. 
2.3.3 
Application of this provision will come into effect upon contractor submittal of a fuel 
cost adjustment request. A request may be submitted only when the increased 
cost of fuel, established as a percentage of total contract price (base fuel cost) 
upon award of this contract, exceeds 10 percent of the base fuel cost. The 
contractor may request a fuel surcharge no more than two times annually, during 
the month(s) of June and December. The request must be submitted no later than 
the 10th of the month. Any surcharge shall be effective the first of the following 
month after receipt and approval. The date of County approval of a fuel cost 
adjustment request shall become the base date for any future contractor 
adjustment requests. 
2.3.4 
Contractor shall include, as part of its proposal, the percentage of total contract 
price fuel represents (e.g., fuel cost equals 10 percent of contractor cost) (see 
Exhibit A - Vendor Information and Pricing). This percentage will represent and 
establish the base fuel cost for this contract. The base fuel cost shall be established 
as the due date for submission of proposals for this contract. All subsequent fuel 
cost adjustments shall be based upon the date the County approves a contractor's 
request for fuel cost adjustment. 
2.3.5 
Fuel Cost Application Requirement: The contractor must provide documentation 
including type of motor fuel and fuel invoices with price of the fuel used in providing 
services under this contract, from the month that bids were due and the month of 
the cost adjustment request, with any fuel cost adjustment application. The fuel 
cost adjustment application must be completed with all applicable data and signed 
by the contractor. 
2.3.6 
The fuel surcharge shall be based on the current quarterly index of the West Coast 
(Petroleum Administration for Defense District (PADD) 5) Diesel (On-Highway) -
All Grades Reformulated Areas Gasoline compared to the previous quarterly index 
period as reported on the Energy Information Administration (EIA) website. 
2.3.7 
The calculation for the fuel surcharge amount shall be determined as follows: 
2.3.7.1 
The fuel cost component from Exhibit A -
Vendor Information and 
Pricing of the contract with the County, multiplied by the percent of 
change indicated by the EIA report from the previous index period. 
2.3.7.2 
Upon agreement by the County to the surcharge, the County shall issue 
written approval of the change prior to any adjusted invoicing submitted 
ror payment. Tnis approval is effective for a period of 180 calendar days.

SERIAL# 260040-RFP 
The contractor must submit documentation for review by the county for 
any adjustment beyond 180 days. If the contractor does not request a 
surcharge after 180 days or if the request for surcharge beyond 180 
days is not approved, the fuel price reverts to base fuel cost established 
per Section 2.3.4 above. 
2.3.7.3 
The surcharge shall be added as a separate line item to the invoice. 
2.4 
The contractor personnel will not interfere with the investigative process. They will not have 
any direct involvement with any investigation and will not hamper the work performed by 
OME medicolegal death investigator (MDI) or any other agency. When arriving on death 
scenes, the contractor shall report to the MDI on scene to obtain clarification on which 
areas have been processed, any limitations for access, and what assistance is needed. If 
an MDI has not arrived on the scene prior to the contractor, the contractor shall wait in their 
vehicle until the MDI arrives at scene. 
2.5 
The contractor is required to use proper chain of custody protocols, as approved in 
advance by the OME. 
2.6 
The contractor must be available 24 hours per day, 7 days a week, including weekends 
and holidays. The contractor shall provide a contact person and telephone number that 
allows calls to be received and promptly responded to 24 hours per day, 7 days a week, 
including weekends and holidays. Online dispatching is preferred. 
2.7 
The contractor may be required to respond to simultaneous multiple service requests. The 
contractor shall provide the OME with confirmation of its ability to respond to simultaneous 
multiple service requests using its own personnel and equipment (Exhibit A - Vendor 
Information and Pricing). 
2. 7 .1 
Preference will be given to vendors that can respond to four scenes 
simultaneously. 
2.8 
The contractor will provide the appropriate number of employees for the removal of 
decedent(s). The contractor shall determine the number of personnel required to provide 
the necessary services for each pickup and shall obtain information from the OME's staff 
that is necessary to make this determination. All personnel shall be qualified and trained to 
provide the required services. 
2.9 
The contractor shall provide staffing updates three times a day (0430, 1230, and 2030). 
Updates must be emailed to MDI supervisors and include the number of drivers currently 
in the field, if additional staff is available, and staff available during the next shift. The 
contractor(s) will be provided a list of MDI Supervisors and contact information upon 
contract award. 
2.10 
The contractor shall notify the on-scene MDI, via text message or dispatching software, 
when they are in route to the scene. 
2.11 
The contractor shall provide all supplies and equipment required to perform the services 
as described in this agreement. This includes but is not limited to cadaver vans/vehicles, 
gurneys, and personal protective equipment. Equipment shall be kept in good repair and 
ready to be used for its designated purpose. The vehicles used for the transport of human 
remains must be in such a condition as is appropriate for these services. Global Positioning 
System (GPS) tracking and vehicle monitoring is preferred to allow OME visibility of 
available response units and their geographical locations so OME vehicles can be in sync 
with contractor response units, and to provide OME viewable access to data logs. 
2.12 
The contractor's employees are required to remain with the decedent for the entirety of the 
transport to me final destination. Remains shall be transported to the OME (or alternative

SERIAL# 260040-RFP 
location identified by OME) in the most direct route available and completed as soon as 
possible. 
2.13 
Contractor's employees shall not respond to non-OME call(s) between the pick-up and 
admission of decedents to the OME. 
2.14 
The contractor must notify the admitting staff at the OME prior to arrival at the office with a 
decedent. This notification will be made by phone before the contractor leaves the scene 
for transportation to the OME. The contractor will transport the decedent to the OME where 
they will meet with a member of the admitting staff. The contractor shall provide all forms 
and documents to the admitting staff at the time the body is transported into the OME. 
2.15 
The contractor must handle all remains appropriately. This includes, but is not limited to, 
utilizing appropriate equipment to prevent post-mortem injuries while demonstrating 
respect and dignity for the decedent. 
2.16 
The contractor shall follow universal precautions and must provide staff with training in 
compliance with Occupational Safety and Health Administration (OSHA) Blood Borne 
Pathogen standards and shall maintain the security and integrity of the decedent and the 
body pouch. If requested, the contractor must be able to provide proof of staff training in 
compliance with OSHA Blood Borne Pathogen standards within three business days. 
2.17 
The OME shall provide the contractor with body bags/pouches. All body bags shall be 
sealed with a uniquely numbered security seal. The seal number shall be recorded on the 
chain of custody form to ensure the correct identity of the deceased is maintained. In cases 
where the contractor is required to utilize their own body bag/pouch, the contractor may 
request a bag exchange at the time the decedent is admitted to the OME. Please see 
Exhibit C - Body Bag Exchange Program for information regarding the OME body bag 
exchange program. 
2.18 
CONTRACTOR REQUIREMENTS 
2.18.1 Contractor's employees must have a valid Arizona driver's-license and carry 
insurance that complies with the County insurance requirements as stipulated in 
Section 10.2 Insurance. 
2.18.2 The contractor shall conduct a criminal background check. If requested, the 
contractor must provide proof of a passed background check within three business 
days. OME may also request the results of a random drug test on each employee 
assigned to OME cases within three business days. 
2.18.3 The contractor's employees must perform their duties in a professional manner 
and comply with the requirements in Exhibit E - Prohibition of Weapons and the 
general guidelines in Exhibit F - Professional Conduct Guidelines. 
2.18.4 All marketing or vendor recommendation information (i.e., brochures, business 
cards, pamphlets, etc.) distributed by the contractor or its employees while on OME 
scenes must have been preapproved, in writing, by the County OME. The County 
reserves the right to reject any marketing or vendor recommendation information 
at its sole discretion. 
2.18.5 All vehicles used by contractor shall be clearly identified with the name of the 
company on each side of the vehicle, except those vehicles approved by OME that 
are not labeled for the purpose of discreet response. Identified vehicles shall have 
letters of such size that they are distinguishable at a reasonable distance. Magnetic 
identification is acceptable.

SERIAL# 260040-RFP 
2.18.6 The contractor and all employees assigned to the County contract services must 
adhere to the OM E's non-disclosure and confidentiality guidelines, per Exhibit D -
Non-Disclosure and Confidentiality Requirements of this solicitation. 
2.18.7 The contractor and its employees shall not discuss any decedent or any OME case 
information with anyone. OME retains the right to ask the contractor that 
employees violating OME guidelines not respond to OME calls for service. 
2.18.8 The contractor and its employees shall not take photographs or videos while on 
scene or transporting decedents for OME. 
3.0 
PURCHASING REQUIREMENTS 
3.1 
DELIVERY 
Delivery is desired as soon as possible, and details shall be stipulated on the purchase 
order. Contractor shall notify the county representative listed on the order if the requested 
delivery date and/or the anticipated lead time cannot be met. Failure to communicate to 
County changes in the order status may result in default proceedings. 
3.2 
PERFORMANCE 
It shall be the contractor's responsibility to meet the proposed performance requirements. 
Maricopa County reserves the right to obtain services on the open market in the event the 
contractor fails to perform, and any price differential will be charged against the contractor. 
3.3 
ACCEPTANCE 
Upon completion of services, service delivery shall be deemed accepted and the warranty 
period shall begin when a) material(s)/equipment is installed (as necessary) and fully 
operational; and/or b) the department has deemed all service/work completed, including 
but not limited to, any inspection, repair, installation, design, development, deployment, 
operation, and initial training, (as applicable). Additionally, all documentation shall be 
completed prior to final acceptance. 
3.4 
CONTRACTOR EMPLOYEE MANAGEMENT 
3.4.1 
Contractor shall endeavor to maintain the personnel proposed in their proposal 
throughout the performance of this contract. 
3.4.2 
If contractor personnel's employment status changes, contractor shall provide 
County a list of proposed replacements with equivalent or greater experience. 
3.4.3 
Under no circumstances shall the implementation schedule be impacted by a 
personnel change on the part of the contractor. 
3.4.4 
Contractor shall not reassign any key personnel identified in their proposal without 
the express consent of the County. 
3.4.5 
County reserves the right to immediately remove from its premises any contractor 
personnel it determines to be a risk to County operations. 
3.4.6 
County reserves the right to request the replacement of any contractor personnel 
at any time, for any reason.

SERIAL# 260040-RFP 
3.5 
WARRANTY 
3.5.1 
The contractor warrants that all services provided hereunder will conform to the 
requirements of the contract, including all descriptions, specifications and attachments 
made a part of this contract. County's acceptance of services or goods provided by the 
contractor shall not relieve the contractor from its obligations under this warranty. 
3.5.2 
In addition to its other remedies, County may, at the contractor's expense, require 
prompt correction of any services failing to meet the contractor's warranty herein. Services 
corrected by the contractor shall be subject to all the provisions of this contract in the 
manner and to the same extent as services originally furnished hereunder.

SERIAL# 260040-RFP 
EXHIBIT C: BODY BAG EXCHANGE PROGRAM 
The Office of the Medical Examiner (OME) will only accept, at a minimum, the body bags that meet the 
following specifications. Maricopa County reserves the right to modify, update, or change the bags and/or 
specifications listed herein at its sole discretion. 
Light Weight Body Bag (Adult Size) 
8 Millimeters (Mil) 
36 inches X 94 inches 
Straight Zipper 
Vendor Item# M6-S-50UP-8M-NOHDL-MX 
DESCRIPTION: 36 INCHES X 94 INCHES HEAVY DUTY STRAIGHT ZIPPER ADULT SIZE BODY BAGS, 
CONSTRUCTED OF .008" SMOOTH WHITE POLYVINYL CHLORIDE (PVC), WITH A #8 BLACK ZIPPER 
AND ZIPPER TAPE, AND DUAL BLACK LACQUERED KISS LOCK ZIPPER PULLS. SEWN WARNING 
LABEL ON OUTSIDE OF BAG. ONE CENTIMETER (CM) HEAVY DUTY HEAT SEALS ON BOTH ENDS 
OF THE INTERIOR OF THE BAG TO PREVENT LEAKING. PACKING: ONE PIECE (PC)/POL YBAG x 10 
PIECES (PCS)/CARTON (CTN). MATERIAL CONFORMS TO OCCUPATIONAL SAFETY AND HEALTH 
ADMINISTRATION (OSHA) 3130 AND EN71 . 
Heavy Weight Body Bag (Adult Size) 
20 mil 
36 inches X 94 inches 
Straight 
6 Handles 
Vendor Item# R6-S-65UP-20M-RHX06-CN 
DESCRIPTION: 36 INCHES X 94INCHES HEAVY DUTY STRAIGHT ZIPPER ORANGE DISASTER BAGS 
WITH SIX STRAP HANDLES, CONSTRUCTED OF FULL GAUGE .020 INCHESORANGE PVC WITH -25 
DEGREES CELSIUS COLD CRACK ADDITIVE AND #8 ORANGE ZIPPER WITH SINGLE ORANGE 
LACQUERED ZIPPER PULL. SEWN WARNING LABEL ON OUTSIDE OF POUCH. HANDLES: 1.5 INCH 
BLACK HEAVY-DUTY PP WEBBING. ONCE CM HEAVY DUTY HEAT SEAL STRIPES ON FOUR SIDES 
OF POUCH TO PREVENT LEAKING. PACKING: ONE PC/POL YBAG x 10 PCS/CTN. PVC CONFORMED 
TO OSHA 3130 AND EN71. 
Oversized Light Weight Body Bag (Adult Size) 
8mil 
72 inches X 90 inches 
Straight Zipper 
Vendor Item# M9-S-50UP-8M-NOHDL-CN 
DESCRIPTION: 72 INCHES X 90 INCHES HEAVY DUTY STRAIGHT ZIPPER BARIATRIC SIZE BODY 
BAGS, CONSTRUCTED OF .008 INCH SMOOTH WHITE PVC, WITH A #8 BLACK ZIPPER AND ZIPPER 
TAPE, AND DUAL BLACK LACQUERED KISS LOCK ZIPPER PULLS. SEWN WARNING LABEL ON 
OUTSIDE OF BAG. ONE CM HEAVY DUTY HEAT SEALS ON THE OUTSIDE FOUR SIDES OF THE 
BAG TO PREVENT LEAKING. PACKING: ONE PC/POLYBAG x 10 PCS/CTN. MATERIAL CONFORMS 
TO OSHA 3130 AND EN71 . 
Infant Body Bag 
8 mil 
22 inches X 30 inches 
Straight Zipper 
Vendor Item# M1-S-50UP-8M-NOHDL-MX

SERIAL# 260040-RFP 
DESCRIPTION: 22 INCHES X 30 INCHES, INFANT SIZE BODY BAGS, CONSTRUCTED OF .008 INCH 
WHITE EMBOSSED HIGH-DENSITY PVC, WITH A REINFORCED #5 CURVED WHITE ZIPPER AND 
DUAL NICKEL PLATED #5 ZIPPER PULLS; INCLUDES SELF FABRIC EYELET TAB, ZIPPER STOP 
AND WARNING LABEL; 100 PERCENT LEAK PROOF; HEAT SEALED ON FOUR SIDES; INCLUDES 
THREE TOE TAGS, 27.5 POUNDS (LBS)/CASE (CS), PACKED ONE/POLY BAG, 50/CS. 
Pediatric Body Bag 
8mil 
36 inches X 60 inches 
Straight Zipper 
Vendor Item# M3-S-50UP-8M-NOHDL-MX 
DESCRIPTION: 36 INCHES X 60 INCHES, CHILD SIZE 100 PERCENT LEAK PROOF BODY BAGS, 
CONSTRUCTED OF .008 INCH HEAW WEIGHT WHITE EMBOSSED HIGH DENSITY PVC, WITH 
REINFORCED CURVED ZIPPER AND DUAL ZIPPER PULLS, WITH THREE TOE TAGS INSIDE OF AN 
ADHESIVE POUCH, PACKED 25 PCS/CS.

SERIAL# 260040-RFP 
EXHIBIT D: NON-DISCLOSURE AND CONFIDENTIALITY REQUIREMENTS 
V. Confidentiality 
Office of the Medical Examiners (OME) 
Non-Disclosure and Confidentiality Requirements 
(from OME Personnel Policy) 
A. 
GENERAL GUIDELINES 
In the course of work at the OME, employees of the contractor may learn certain facts about 
individuals and cases that are of a highly personal and confidential nature. Employees are 
required to comply with all policies, procedures, and laws to protect confidential 
information, including ensuring proper release of case-related information. Employees are 
prohibited from using, copying, making notes regarding, removing, releasing, or disclosing 
confidential information, unless it is permitted by policy or with the approval of the appointing 
authority. Release of confidential information that an employee may be aware of through their 
casework on social media is prohibited. 
B. 
PUBLIC STATEMENTS 
The public is entitled to certain information from the OME, and the OME is committed to being 
open and forthright. Communication with the media and the public is subject to limitations, 
including laws and policies on release of information and ethical obligations to ensure 
investigations are not compromised and are fully complete. All employees are prohibited 
from making any statements to the media without specific authorization from the appointing 
authority, including 
through social media. Inquiries should be referred to the OME's 
Administrative Director or Administrative Services Manager and the inquiring party can be 
provided with information on the public records request process.

SERIAL# 260040-RFP 
EXHIBIT E: PROHIBITION OF WEAPONS 
1.0 
PURPOSE 
The purpose of this policy is to maintain a safe and secure environment for all individuals conducting 
business with the County. 
2.0 
REQUIREMENTS 
2.1 
WEAPONS PROHIBITED 
2.1.1 
Contractor and its employees, subcontractors, and agents (Contractor Personnel) 
are prohibited from possessing or carrying firearms, ammunition, explosives, 
knives, or any other dangerous or deadly weapons while: 
2.1.1.1 On County-owned or leased property; 
2.1 .1.2 Performing services under this Contract at any County-operated facility or 
project site; or 
2.1.1 .3 Operating County-owned vehicles or equipment. 
2.2 
EXCEPTIONS 
2.2.1 
This prohibition does not apply to sworn law enforcement officers acting within the 
scope of their official duties, or where otherwise expressly authorized in writing by 
the County. 
2.3 
COMPLIANCE 
2.3.1 
Contractor is responsible for communicating these requirements to all Contractor 
Personnel and ensuring compliance. Any violation may result in immediate removal 
of the offending individual from County premises and may be grounds for contract 
termination.

EXHIBIT F: PROFESSIONAL CONDUCT GUIDELINES 
1.0 
PURPOSE 
To ensure that Contractor and its employees, subcontractors, and agents ("Contractor Personnel") 
perform services for the County in a professional, ethical, and respectful manner consistent with 
workplace safety and integrity. 
2.0 
GENERAL GUIDELINES 
2.1 
PROFESSIONAL AND ETHICAL CONDUCT 
2.1.1 
Contractor Personnel shall treat all County employees, clients, and members of 
the public with courtesy and respect. Harassment, discrimination, intimidation, or 
any form of disruptive behavior will not be tolerated. 
2.1.2 
Contractor Personnel shall act honestly and in good faith, avoiding conflicts of 
interest, misuse of information, or personal gain derived from County business. 
2.1.3 
Personnel must not solicit or accept personal loans, gifts, meal invitations, etc., 
intended to influence or appear to influence County business or contract 
performance. 
2.2 
PUNCTUALITY AND WORK PERFORMANCE 
2.2.1 
Contractor Personnel are expected to arrive on time, be prepared to perform 
assigned duties, and devote their working hours to the performance of contract 
responsibilities. Failure to meet performance expectations may result in removal 
from the project. 
2.3 
NONDISCRIMINATORY BEHAVIOR 
2.3.1 
Personnel must not engage in discrimination or harassment based on protected 
classes. 
2.4 
RELATIONSHIPS AND SUPERVISION 
2.4.1 
Contractor supervisors shall maintain appropriate professional boundaries with 
both Contractor and County staff and avoid any conduct or relationships that could 
compromise impartiality or create an appearance of favoritism 
2.5 
USE OF SOCIAL MEDIA AND PUBLIC REPRESENTATION 
2.5.1 
Contractor Personnel shall not make public statements, including social media 
postings, that could reasonably be viewed as representing the County or that 
reflect negatively on the County, its employees, or operations. 
2.6 
COMMUNICATION STANDARDS 
2.6.1 
Contractor Personnel shall maintain professional, accurate, and courteous 
communication in all forms: verbal, written, or electronic. Disparaging or 
unprofessional remarks, gossip, or inappropriate use of email or social media in 
connection with County business are prohibited. 
2.7 
WORKPLACE SAFETY AND COMPLIANCE 
2.7.1 
Alcohol, illegal drugs, and controlled substances are prohibited on County property 
or while performing services for the County. 
2.7.2 
Contractor Personnel must immediately report unsafe conditions, workplace 
hazards, or incidents to their supervisor or County contact.

SERIAL# 260040-RFP 
2.7.3 
Contractor Personnel must comply with all access control, identification, and 
security procedures. 
2.8 
USE OF COUNTY PROPERTY AND INFORMATION 
2.8.1 
Contractor Personnel shall use County equipment. systems, and information only 
for authorized purposes. All data or materials created or accessed during contract 
performance are the property of the County and must be handled in accordance 
with applicable confidentiality provisions. 
2.9 
CONFIDENTIALITY 
2.9.1 
Information obtained in the course of contract performance must be kept 
confidential and used only for purposes related to contract obligations. Confidential 
information may not be disclosed or used for personal or third-party benefit. 
2.10 
APPEARANCE AND IDENTIFICATION 
2.10.1 Contractor Personnel shall maintain a professional appearance and wear visible 
identification when required by County site rules. 
2.11 
CONSEQUENCES OF MISCONDUCT 
2.11.1 The County may request the immediate removal of any Contractor Personnel 
whose conduct violates these guidelines or otherwise disrupts County operations. 
Repeated or serious violations may result in contract termination.