PE SOLARI MCSO - 5TH AMENDMENT.PDF

CONTRACT NO:  C-86-24-172-X-03 / PH RFP 240142 
                
 
  
AMENDMENT NO:      5    
 
 
Page 1 of 4 
 
 
AMENDMENT TO CONTRACT  
Between 
MARICOPA COUNTY  
by and through 
DEPARTMENT OF PUBLIC HEALTH  
and 
Solari, Inc. 
 
I. 
The above-named contract is hereby amended as specified below: 
 
A. 
Section 1.0, CONTRACT TERM, end date shall be updated to March 31, 2027.  
 
B. 
Exhibit A, Pricing, Grand Total – The not-to-exceed amount shall be increased by $75,000 for the addition of 
Project 3 on behalf of the Maricopa County Sheriff’s Office (MCSO), bringing the new not-to-exceed amount 
to $5,173,518. 
 
C. 
Exhibit B-1, Project 3 Scope of Work & Fee Schedule - Behavioral Health Call Diversion for MCSO, shall be added on 
behalf of the Maricopa County Sheriff’s Office. This additional project begins on page 2 of this amendment.   
 
1. 
The contract term for Project 3 is April 1, 2026 – March 31, 2027.    
 
2. 
The total amount for Project 3 of $75,000 is to be paid at a fixed rate of $6,250 per month by the 
Maricopa County Sheriff’s Office. 
 
3. 
Oversight and deliverables for Project 3 shall be managed by the Maricopa County Sheriff’s Office.       
 
II. 
All other terms and conditions of the original contract and prior amendments shall remain in full force and effect. 
 
 
 IN WITNESS WHEREOF, the parties agree to the changes indicated herein:  
     
FOR AND ON BEHALF OF  
MARICOPA COUNTY 
 
FOR AND ON BEHALF OF 
SOLARI, INC. 
                              
 
By:  
 
 
By: 
 
Chair, Board of Supervisors 
 
Solari, Inc. 
 
 
Date 
 
 
Date 
ATTEST 
 
 
 
Clerk of the Board 
 
 
 
 
Date 
 
 
 
APPROVED AS TO FORM 
 
 
 
 
 
Attorney for Maricopa County 
 
 
 
 
Date 
 
 
 
 
 
Docusign Envelope ID: EA449A99-9520-4834-9B73-562990E1D064
3/3/2026
CEO
Justin Chase

CONTRACT NO:  C-86-24-172-X-03 / PH RFP 240142 
                
 
  
AMENDMENT NO:      5    
 
 
Page 2 of 4 
 
EXHIBIT B-1 
 
 PROJECT 3 SCOPE OF WORK & FEE SCHEDULE  
Behavioral Health Call Diversion for MCSO  
  
Project Overview: 
  
Purpose: To maximize collaboration between Solari and the police department. Solari will work to increase the 
number of diverted calls by co-locating staff in the 911 center and help broaden the 911 center policies to 
increase the types of calls sent to Solari.  
 
  
Funder: 
 Maricopa County Sheriff’s Office 
Points of Contact: 
Executive Sponsor: 
Julie Shockley 
Project Owners: 
Cassie Villegas 
Jess Howard 
Program: 
 Contact Center 
Go Live Date/Term: 
April 1, 2026 – March 31, 2027 
Hours of Operation: 
1,040 hours of listed services annually 
• 
Dedicated co-located staff begins upon site approval policies (dependent on if full 
background check is required prior to being on site) 
Services: 
• 
Initial implementation meetings 
• 
Assistance in updating procedures and policies 
• 
Initial training for PSAP staff 
• 
Co-located staff 
• 
Call diversion 
• 
Ongoing program maintenance meetings 
• 
Ongoing training of PSAP staff (onboarding, program improvement opportunities) 
• 
Expedited mobile team dispatch 
 
Systems: 
N/A 
SLAs: 
No specific SLA’s but the result of this project should be an increase in diverted calls to 
Solari and an increased awareness/crisis and PSAP collaboration from program start.  
Deliverables: 
• 
PD Diversion Report 
• 
Volume of calls transferred from MCSO (Diverted Calls) 
• 
Volume of Calls received from MCSO 
• 
Primary outcomes of transferred and received calls 
• 
Volume of calls transferred or received from MCSO routed back to 911 
• 
Volume of Calls requiring a mobile team dispatch 
• 
Volume of mobile team dispatches where mobile team contacted PD 
• 
Volume of mobile team dispatches broken out by responding provider 
• 
Average Response Times of completed mobile team dispatches 
• 
Average Response Times of completed mobile team dispatches broken out by 
responding provider 
• 
*Any additional report requests outside of the above listed data points will require a 
contract amendment and additional funding. 
  
Docusign Envelope ID: EA449A99-9520-4834-9B73-562990E1D064

CONTRACT NO:  C-86-24-172-X-03 / PH RFP 240142 
                
 
  
AMENDMENT NO:      5    
 
 
Page 3 of 4 
 
Work Breakdown: 
 
 
Deliverable Matrix: 
Department 
Tasks 
Executive 
Team/Contracts 
• 
Oversee adherence to project goals and timeline 
• 
Communication with PD 
• 
Drafting contracts – PD 
• 
Oversee and communicate contract needs with all parties 
• 
PD to confirm funding 
• 
Signing/executing contracts – PD 
Operations 
• 
1,040 hours a year of listed services 
• 
Build policies and procedures 
o 
i.e., triage policy, dispatch procedure  
• 
Create training guides if needed 
• 
Conduct training with 911 dispatchers (initial and ongoing) 
• 
Clinical subject matter expert on crisis interventions 
• 
Hire primary Co-located staff at 911 
• 
Identify back up coverage for primary co-located staff 
• 
Ensure co-located staff coverage once site requirements are met 
• 
Ongoing program maintenance meetings 
• 
Act as decision-maker on clinical requests from end-users relating to 
calls transferred to the crisis line 
• 
Act as first point-of-contact with external providers 
• 
Ensure primary and back up staff applies for security clearance 
• 
Initial report requirements development 
 
PD 
• 
Complete security and background check on staff identified by 
operations 
• 
Assist in reporting regarding calls transferred to the crisis line after triage 
• 
Assist in developing internal policies and procedures  
o 
Approve policies procedures and ensure their implementation 
 
Compliance & QM 
• 
Oversee security and compliance for project objectives 
• 
Ensure project is meeting HIPAA guidelines and requirements 
• 
Ongoing validation and delivery of monthly diversion report 
Reporting 
• 
Diversion report build 
Finance 
• 
Review and monitor project budget 
• 
Invoicing needs 
IT 
• 
IT equipment for new staff 
• 
Security oversight 
Project Management 
• 
Create project documents, including project plan, timeline, scope 
documents 
• 
Manage the project plan, overseeing adherence to timeline 
• 
Schedule meetings 
• 
Additional point of contact for stakeholders 
Docusign Envelope ID: EA449A99-9520-4834-9B73-562990E1D064

CONTRACT NO:  C-86-24-172-X-03 / PH RFP 240142 
                
 
  
AMENDMENT NO:      5    
 
 
Page 4 of 4 
 
  
No. 
Deliverable 
Method of 
Distribution 
Approval Needed 
From 
Final Due 
1 
 PD Diversion Monthly Report 
PDF via email 
 
Monthly after go-live, on 
the 15th of the month 
 
Assumptions: 
 
• 
County Contract Approval 
• 
 PD receives approval of funding for the co-located staff. 
• 
Co-located staff can obtain security clearance.  
 
Cost: 
 
The cost for the services outlined in the scope of work is shown in the table below. 
  
Activities and Descriptions 
Total Cost 
Compensation 
1,040 hours of listed services annually 
$75,000 
To be paid at a rate of $6,250 per 
month 
  
Docusign Envelope ID: EA449A99-9520-4834-9B73-562990E1D064