260032-CONTRACT-EMPOWERING SERVICES, LLC DBA EMPOWERING SERVICES, LLC.PDF

CONTRACT ARIZONA@WORK MARICOPA COUNTY YOUTH 
PROGRAM SERVICES 260032-RFP 
 
 
This contract is entered into this 11th day of February, 2026 by and between Maricopa County (“County”), 
a political subdivision of the State of Arizona, and Empowering Services, LLC., an Arizona limited liability 
company (“Contractor”) for the purchase of services for the Arizona@Work Maricopa County Youth 
Program to include element(s) awarded in this contract from the Workforce Innovation and Opportunity Act 
(WIOA) Youth Program service elements that address employment and educational needs of the County 
youth served by the County. Contractor shall provide services to youth participants from one or more of the 
following categories: high school dropouts, justice involved, pregnant or parenting; in or aged out of foster 
care, homeless/runaway, have a disability, low income and basic skills deficient, low income and/or an 
English Language Learner (ELL). The program services youth throughout the County except youth residing 
in the City of Phoenix. 
 
1.0 
CONTRACT TERM 
 
This contract is for a term of one year, beginning on the 1st of July, 2026 and ending the 30th of 
June, 2027. 
 
2.0 
OPTION TO RENEW 
 
The County may, at its option and with the concurrence of the Contractor, renew the term of this 
contract up to a maximum of four additional years (or at the County’s sole discretion, extend the 
contract on a month-to-month basis for a maximum of six months after expiration). The Contractor 
shall be notified in writing by the Office of Procurement Services of the County’s intention to renew 
the contract term at least 60 calendar days prior to the expiration of the original contract term. 
 
3.0 
CONTRACT COMPLETION 
 
In preparation for contract completion, the Contractor shall make all reasonable efforts for an 
orderly transition of its duties and responsibilities to another provider and/or to the County. This 
may include, but is not limited to, preparation of a transition plan and cooperation with the County 
or other providers in the transition. The transition includes the transfer of all records and other data 
in the possession, custody, or control of the Contractor that are required to be provided to the 
County either by the terms of this agreement or as a matter of law. The provisions of this clause 
shall survive the expiration or termination of this agreement. 
 
4.0 
PRICE ADJUSTMENTS 
 
Any requests for reasonable price adjustments must be submitted 60 calendar days prior to 
contract expiration. Requests for adjustment in cost of labor and/or materials must be supported 
by appropriate documentation. The reasonableness of the request will be determined by comparing 
the request with the Consumer Price Index or by performing a market survey. If County agrees to 
the adjusted price terms, County shall issue written approval of the change and provide an updated 
version of the contract. The new change shall not be in effect until the date stipulated on the 
updated version of the contract.

SERIAL# 260032-RFP 
 
 
5.0 
FUNDING 
 
5.1 
The ARIZONA@WORK – Maricopa County Youth Workforce Services funds are 
authorized under the WIOA Title 1B ALN 17.259 (Youth). 
 
5.2 
Services are funded by Catalog of Federal Domestic Assistance (CFDA) WIOA Title I 
Youth-CFDA 17.259 and in accordance with 29 CFR 97.21. 
 
5.3 
WIOA rules for this funding source state no more than 25 percent of funds will be spent on 
activities for In-School youth, and at least 75 percent will be spent on activities for Out-of-
school youth. 
 
6.0 
PAYMENT STRUCTURE 
 
6.1 
Payments to contractors for services performed will be made on a cost reimbursement 
basis. 
 
6.2 
Referrals for services will only be placed when County case managers identify a need for 
contractor to deliver service element(s) to a specific youth. Case managers will issue a 
purchase order or a written notice to contractor to proceed with services. 
 
6.2.1 
Issuance of a purchase order for services is not a guarantee of payment for 
services. The County will only pay for services received. 
 
6.2.2 
The County case managers reserve the right to cancel purchase orders or notice 
to proceed with services, at any time after issuance if participants do not attend or 
fail to progress.  
 
6.2.2.1 Contractor shall notify the County case manager and continue to provide 
services if a participant does not attend or fails to progress unless County 
career advisor notifies the contractor that services for the participant are 
cancelled. 
 
6.2.3 
Should a purchase order or notice to proceed be canceled after contractor has 
begun to provide services, the County agrees to reimburse the contractor for actual 
and documented costs incurred by the contractor prior to the cancellation. 
 
6.3 
Element #3 Budget Requirements: Contractor agrees that no more than forty percent of 
the total funds received under a contract for provision of Element #3 Paid and Unpaid Work 
Experiences may be expended on administrative costs. For the purposes of this contract, 
“administrative costs” shall include staff salaries, expenses related to management, 
general office operations, and overhead not directly attributable to program service 
delivery. Any administrative expenditures exceeding this limit shall be deemed unallowable 
and subject to repayment or offset at the discretion of the Funding Agency. 
 
7.0 
PAYMENTS 
 
7.1 
As consideration for performance of the duties described herein, County shall pay 
Contractor the sum(s) stated in Exhibit A – Vendor Information and Pricing. 
 
7.2 
Payment shall be made upon the County’s receipt of a properly completed invoice. 
 
7.3 
INVOICES 
 
7.3.1 
Invoices for contracted services provided shall be submitted to Maricopa County 
on a monthly basis and submitted no later than the 15 calendar day of each month. 
Invoices shall be submitted to HSDFinance@maricopa.gov

SERIAL# 260032-RFP 
 
7.3.2 
Request for reimbursement of all expenditures must be submitted within the same 
fiscal year in which the expenditures are incurred: 
 
7.3.2.1 The fiscal year runs July 1st through June 30th  
 
7.3.2.2 Invoices for June must be submitted no later than 10th calendar day of 
July. 
 
7.3.3 
Final Reimbursement Upon Contract Termination 
 
7.3.3.1 Final reimbursement requests must be submitted no later than 30th 
calendar days after the termination date except if the termination date is 
between June 10 and June 30, in which case the final reimbursement 
request shall be submitted no later than 10th calendar day of July. 
 
7.3.3.2 Invoices not received within 45 days following the last day of the service 
month may result in forfeiture of payment for services related to that 
invoicing cycle. 
 
7.4 
Payment shall be made upon the County’s receipt of a properly completed invoice. 
 
7.4.1 
The Contractor shall submit one legible copy of their detailed invoice before 
payment(s) will be made. Incomplete invoices will not be processed. At a minimum, 
the invoice must provide the following information: 
 
• 
Company name, address and contact 
• 
County bill-to name and contact information 
• 
Contract serial number 
• 
County purchase order number 
• 
Unique invoice number and 
• 
Invoice date 
• 
Payment terms 
• 
Date or date range of service delivery 
• 
Description of purchase (product or services) 
• 
Total amount due 
 
7.4.2 
Program staff will provide training on the formatting for the invoice backup detail 
for awarded vendors. Information needed on the invoice backup detail includes but 
is not limited to: 
 
• 
Service element 
• 
Youth’s name 
• 
Youth’s AJC participant ID 
• 
Staff hours worked 
• 
Youth hours worked (for work experience activities) 
• 
Hourly rate 
• 
Date(s) of service 
• 
Total cost per client 
• 
Total cost of services for invoice 
 
7.4.3 
Contractors must provide a cost per unit of service and shall be reimbursed after 
services have been provided. 
 
7.4.4 
Problems regarding billing or invoicing shall be directed to the department as listed 
on the purchase order. 
 
7.4.5 
Problems regarding billing or invoicing shall be directed to the department as listed 
on the purchase order.

SERIAL# 260032-RFP 
 
7.4.6 
Payment shall only be made to the Contractor by Accounts Payable through the 
Maricopa County Vendor Express Payment Program. This is an electronic funds 
transfer (EFT) process. Prior to award, the Contractor shall be registered in the 
County’s Finance system. For vendors who are not already registered, the 
Contractor shall complete the Vendor Registration Form accessible from the 
County 
Department 
of 
Finance 
Vendor 
Registration 
Web 
Site 
https://www.maricopa.gov/5169/Vendor-Information. 
  
7.4.7 
Discounts offered in the contract shall be calculated based on the date a properly 
completed invoice is received by the County.  
  
7.4.8 
EFT payments to the routing and account numbers designated by the Contractor 
shall include the details on the specific invoices that the payment covers. The 
Contractor is required to discuss remittance delivery capabilities with their 
designated financial institution for access to those details. 
 
7.4.9 
Invoices shall be submitted to: HSDFinance@Maricopa.gov 
 
7.5 
APPLICABLE TAXES 
 
7.5.1 
It is the responsibility of the Contractor to determine any and all applicable taxes 
and include those taxes in their proposal. The legal liability to remit the tax is on 
the entity conducting business in Arizona. Tax is not a determining factor in 
contract award. 
 
7.5.2 
The County will look at the price or offer submitted and will not deduct, add, or alter 
pricing based on speculation or application of any taxes, nor will the County 
provide Contractor any advice or guidance regarding taxes. If you have questions 
regarding your tax liability, seek advice from a tax professional prior to submitting 
your bid. You may also find information at https://www.azdor.gov/Business.aspx. 
Once your bid is submitted, the offer is valid for the time specified in this solicitation, 
regardless of mistake or omission of tax liability. If the County finds overpayment 
of a project due to tax consideration that was not due, the Contractor will be liable 
to the County for that amount, and by contracting with the County agrees to remit 
any overpayments back to the County for miscalculations on taxes included in a 
bid price. 
 
7.5.3 
Tax Indemnification: Contractor and all subcontractors shall pay all Federal, State, 
and local taxes applicable to their operation and any persons employed by the 
Contractor. Contractor shall, and require all subcontractors to, hold Maricopa 
County harmless from any responsibility for taxes, damages, and interest, if 
applicable, contributions required under Federal and/or State and local laws and 
regulations, and any other costs including: transaction privilege taxes, 
unemployment 
compensation 
insurance, 
Social 
Security, 
and 
workers’ 
compensation. Contractor may be required to establish, to the satisfaction of 
County, that any and all fees and taxes due to municipality or the State of Arizona 
for any license or transaction privilege taxes, use taxes, or similar excise taxes are 
currently paid (except for matters under legal protest). 
 
8.0 
AVAILABILITY OF FUNDS 
 
8.1 
The provisions of this contract relating to payment for services shall become effective when 
funds assigned for the purpose of compensating the Contractor as herein provided are 
actually available to County for disbursement. The County shall be the sole judge and 
authority in determining the availability of funds under this contract. County shall keep the 
Contractor fully informed as to the availability of funds.

SERIAL# 260032-RFP 
 
8.2 
If any action is taken by any State agency, Federal department, or any other agency or 
instrumentality to suspend, decrease, or terminate its fiscal obligations under, or in 
connection with, this contract, County may amend, suspend, decrease, or terminate its 
obligations under, or in connection with, this contract. In the event of termination, County 
shall be liable for payment only for services rendered prior to the effective date of the 
termination, provided that such services are performed in accordance with the provisions 
of this contract. County shall give written notice of the effective date of any suspension, 
amendment, or termination under this section, at least 10 days in advance. 
 
 
9.0 
INTENTIONALLY OMITTED 
 
 
10.0 
INTENTIONALLY OMITTED 
 
 
11.0 
DUTIES 
 
11.1 
The Contractor shall perform all duties stated in Exhibit B – Scope of Work, or as otherwise 
directed in writing by the procurement officer. 
 
11.2 
Contractor’s programs and services must be accessible to all eligible participants within 
the County. 
 
11.3 
Contractor must be able to provide services (except work experiences) at their own facility, 
a facility provided by the County, or virtually within the County. Location may be negotiated 
after award. 
 
11.4 
Contractor’s programs and services offered through this contract must not be  services that 
are already free to the public, or already covered by state or federal funds. 
 
11.5 
Contractor’s programs and service elements offered must be available to both In-School 
and Out-of-School Youth. 
 
11.6 
YOUTH PROGRAM ELEMENTS 
 
11.6.1 Contractors providing services must comply with all program element requirements 
as identified in EXHIBIT C - WIOA Youth Program Element Requirements for the 
element(s) they provide. 
 
11.6.2 Contractors shall provide services as per the contract award (Element 1, Element 
2, Element 3 and/or Element 10 of the WOIA Youth Program Elements. If providing 
services for Elements 1, 2, and/or 3, contractor shall also provide services for 
Element 7): 
 
11.6.2.1 ELEMENT 1: Tutoring, study skills training, instruction and evidence-
based dropout prevention. 
 
11.6.2.1.1 Includes recovery strategies that lead to completion of the 
requirements for a secondary school diploma or its 
recognized equivalent (including a recognized certificate of 
attendance or similar document for individuals with 
disabilities) or for a recognized postsecondary credential. 
 
11.6.2.2 ELEMENT 3: Paid and unpaid work experiences. 
 
11.6.2.2.1 Contractor providing Element 3 services agrees that a 
minimum of sixty percent of the total funds received under 
this contract shall be expended towards non-administrative

SERIAL# 260032-RFP 
 
work experience services (see section 6.3 regarding 
maximum allowable percentage for administrative costs for 
Element #3). 
 
11.6.2.2.2 Work experiences are planned, structured learning 
experiences that take place in a workplace for a limited 
period of time. 
 
11.6.2.2.3 Work experiences provide the youth participant with 
opportunities for career exploration and skill development. 
 
11.6.2.2.4 Work experiences must include academic and occupational 
education. The educational component may occur 
concurrently or sequentially with the work experience. 
Further academic and occupational education may occur 
inside or outside the work site. 
 
11.6.2.2.5 A work experience may take place in the private for-profit 
sector, the non-profit sector, or the public sector.  
 
11.6.2.2.6 Work experience may be paid or unpaid, as appropriate.  
 
11.6.2.2.6.1 Minimum wage for paid work experiences 
shall meet minimum wage requirements for 
the Maricopa County Youth Program (at time 
of contract, minimum of $16/hour) 
 
11.6.2.2.7 Labor standards apply in any work experience where an 
employee/employer relationship, as defined by the Fair 
Labor Standards Act or applicable State law, exists. 
Consistent with § 680.840 of this chapter, funds provided 
for work experiences may not be used to directly or 
indirectly aid in the filling of a job opening that is vacant 
because the former occupant is on strike, or is being locked 
out in the course of a labor dispute, or the filling of which is 
otherwise an issue in a labor dispute involving a work 
stoppage.  
 
11.6.2.2.8 Types of work experiences offered by the contractor shall 
fall into the following categories: 
 
11.6.2.2.8.1 Summer employment opportunities and other 
employment 
opportunities 
available 
throughout the school year 
 
11.6.2.2.8.2 Internships and job shadowing 
 
11.6.2.2.8.3 On-the-job training (OJT) opportunities as 
defined in WIOA sec. 3(44) and in § 680.700 
of this chapter 
 
11.6.2.2.8.4 Paid and unpaid work experiences that have 
academic and occupational education as a 
component of the work experience, including 
pre-apprenticeship programs, meaning  a 
program designed to prepare individuals to 
enter and succeed in an apprenticeship 
program registered under the Act of August 
16, 1937 (commonly known as the “National

SERIAL# 260032-RFP 
 
Apprenticeship Act”; 50 Stat.664, chapter 
663; 29 U.S.C. 50 et. seq.) (referred to in this 
part as a “registered apprenticeship” or 
“registered apprenticeship program”) and 
includes the following elements: 
 
11.6.2.2.8.4.1 
Access to educational and 
career counseling and other 
supportive services, directly 
or indirectly 
 
11.6.2.2.8.4.2 
Hands-on, 
meaningful 
learning activities that are 
connected to education and 
training activities, such as 
exploring 
career 
options, 
and understanding how the 
skills 
acquired 
through 
coursework can be applied 
toward a future career 
 
11.6.2.2.8.4.3 
A partnership with one or 
more 
registered 
apprenticeship 
programs 
that 
assists 
in 
placing 
individuals who complete the 
pre-apprenticeship program 
in 
a 
registered 
apprenticeship program. 
 
11.6.2.3 ELEMENT 7: Supportive Services  
 
11.6.2.3.1 Contractors providing youth program services for Element 1 
and Element 3 must also provide Element 7 – Supportive 
Services. 
 
11.6.2.3.2 Supportive services include the following services listed 
in 20 CFR § 681.570. 
 
11.6.2.3.2.1 Linkages to community services 
 
11.6.2.3.2.2 Assistance with transportation 
 
11.6.2.3.2.3 Assistance with educational testing 
 
11.6.2.3.2.4 Reasonable accommodations for youth with 
disabilities 
 
11.6.2.3.2.5 Referrals to health care 
 
11.6.2.3.2.6 Assistance with uniforms or other appropriate 
work attire and work-related tools, including 
such items as eyeglasses and protective eye 
gear 
 
11.6.2.3.2.7 Assistance with books, fees, school supplies, 
and other necessary items for students 
enrolled in postsecondary education classes

SERIAL# 260032-RFP 
 
11.6.2.3.2.8 Payments and fees for employment and 
training-related 
applications, 
tests, 
and 
certifications 
 
11.6.2.3.3 Any youth requesting assistance with childcare and 
dependent care, or assistance with housing, shall be 
referred back to their assigned Career Advisor for 
appropriate support and follow-up. 
 
11.7 
YOUTH PROGRAM OVERVIEW 
 
11.7.1 The ARIZONA@WORK - Maricopa County Youth Program is responsible for 
conducting outreach to youth who are high school dropouts, justice involved, 
pregnant or parenting; in or aged out of foster care, homeless/runaway, have a 
disability, low income and basic skills deficient, low income and/or an English 
Language Learner (ELL). 
 
11.7.2 ARIZONA@WORK Maricopa County Youth Program staff are responsible for the 
following: 
 
11.7.2.1 Determining participant eligibility, participant intake and enrollment, 
conducting intake assessments, delivering WIOA orientation to 
participants and developing the individual service strategy (ISS) for a 
participant. 
 
11.7.2.2 Generating referrals to contractors which include sending encrypted, 
electronic referrals for services for individual participants directly to a 
contracted contractor. 
 
11.7.2.3 Maintaining an electronic record of participants, services, and outcomes 
in the Arizona Job Connection system for active files. 
 
11.7.2.4 Monitoring contractor’s compliance with, and performance under, the 
terms and conditions of the agreement and service referrals. 
 
11.7.3 Case Management: The County will provide comprehensive case management for 
program participants. 
 
11.8 
CONTRACTOR RESPONSIBILITIES 
 
11.8.1 The contractor will deliver specific services to program youth as designated by the 
County and within the budget limits provided. 
 
11.8.2 Contractors shall assist eligible out-of-school youth (OSY) and eligible in-school 
youth (ISY), who are seeking assistance in achieving academic and employment 
success, with effective and comprehensive services and activities that include a 
variety of options for improving educational and skill competencies and provide an 
effective connection to educational institutions and employers, including small 
employers in in-demand industry sectors and occupations in the local and regional 
markets.  
 
11.8.3 Contractor will have primary responsibility for ensuring that each participant 
receives the full continuum of services. Services accessed by a WIOA youth 
participant will depend upon the needs and goals identified by the participant and 
case manager as documented in the participant’s ISS.  
 
11.8.4 Contractor shall be responsible for timely program delivery in a safe environment 
that has been tailored for the participant, reporting, quality control, maintaining

SERIAL# 260032-RFP 
 
licensure, compliance with all federal, state, and local regulations including 
Americans with Disabilities Act and Child Labor Laws.  
 
11.8.5 Activities and outcomes provided by the contractor shall meet the minimum 
requirements contained in Exhibit C - WIOA Youth Program Element 
Requirements.  
 
11.8.6 Contractor shall be responsible for the following work experience action items for 
youth participating in paid and unpaid work experiences: 
 
11.8.6.1 Coordinate worksite agreements for each participant with the 
participant’s work experience jobsite.  
 
11.8.6.2 Monitor worksites for program compliance where participants are 
engaged in work experience activities.  
 
11.8.6.3 Ensure participant timesheets are accurate and that timesheets are 
received by the County for each calendar month no later than the fifth 
business day of the following month. Final timesheets must be received 
within 10 business days after the participant’s final day. 
 
11.8.6.3.1 The County reserves the right to receive timesheets upon 
request. 
 
11.8.7 Evaluate each participant’s work experience. The County will work with the 
contractor to establish the parameters of the evaluation: 
 
11.8.7.1.1 Ensure ongoing evaluation of each participant at a jobsite is 
carried out, at a minimum, once a month, and that 
evaluations are provided to the County within three 
business days of the evaluation. 
  
11.8.7.1.2 Provide a final participant evaluation about each 
participant’s overall jobsite experience within five business 
days of the last day of each participant’s work experience. 
 
11.9 
PROGRAM PERFORMANCE MEASURES 
 
11.9.1 The Workforce Development Board (WDB) negotiates WIOA performance 
indicators annually which are then communicated to the contractor. All services 
provided to youth from county staff and contractors impact program performance. 
 
11.9.2 Contractors shall be assessed against five primary indicators of performance: 
 
11.9.2.1 Employment/Education/Training Rate – 2nd Quarter After Exit – the 
percentage of participants who are in education or training activities, or 
in unsubsidized employment during the second quarter after exit from 
the program. 
 
11.9.2.2 Employment/Education/Training Rate – 4th Quarter After Exit - the 
percentage of participants who are in education or training activities, or 
in unsubsidized employment during the fourth quarter after exit from the 
program. 
 
11.9.2.3 Median Earnings – 2nd Quarter After Exit – the median earnings of 
participants who are in unsubsidized employment during the second 
quarter after exit from the program.

SERIAL# 260032-RFP 
 
11.9.2.4 Credential Attainment - the percentage of those participants enrolled in 
an education or training program who attain a recognized postsecondary 
credential or a secondary school diploma, or its recognized equivalent, 
during participation or within one year after exit from the program. 
 
11.9.2.5 Measurable Skill Gains – the percentage of program participants who, 
during a program year, are in an education or training program that leads 
to a recognized postsecondary credential or employment and who are 
achieving measurable skill gains, defined as documented academic, 
technical, occupational, or other forms of progress, towards such a 
credential or employment. 
 
11.10 
PROGRAM MONITORING AND EVALUATION 
 
11.10.1 Monitoring and Oversight: The County will provide monitoring and oversight of 
contractors. Contractors will be evaluated on an ongoing basis to verify services 
are provided as contracted. Evaluations will include a review of the quality of 
services provided, youth outcomes, program costs, adherence to budgets, and 
adherence to the terms of the contract. 
 
11.10.2 Contractor shall make available for inspection and/or copying by the department's 
monitors, all records and accounts relating to the work performed or the services 
provided under this contract. 
 
11.10.3 Contractor shall be monitored for fiscal, program delivery and contract compliance 
annually, or more often if the program staff determine a need. 
 
11.10.4 Monitoring shall occur during contractor’s normal business hours, announced or 
unannounced. 
 
11.10.5 If a Contractor is found to be deficient in any area, they will receive written 
notification of findings and required corrective actions. A contractor receiving such 
notification shall provide a written response outlining corrective actions and steps 
to ensure findings are corrected and resolved to preclude future issues. 
 
11.11 
REPORTING AND RECORDKEEPING 
 
11.11.1 Contractors shall provide case note reports and backup documents to Youth 
Program staff bi-weekly or monthly, and other reports in a timely manner as 
needed. 
 
11.11.2 Contractors shall be held accountable for ensuring successful outcomes/goals for 
the services they provide. Contractor shall submit quarterly reports detailing the 
outcomes of services rendered to youth referrals. Such reports must include 
measurable 
results, 
progress 
indicators, 
and 
any 
relevant 
supporting 
documentation as required by the contracting agency. 
 
11.11.3 Contractor shall maintain all records in an accurate and organized manner and 
ensure that all records are kept in a secure location. 
 
11.11.3.1 Participant records maintained by the contractor shall include the 
following: 
 
11.11.3.2 Documentation of the participant’s receipt of his/her participant rights 
 
11.11.3.3 Documentation of participants’ receipt of program rules and policies 
 
11.11.3.4 Referral form and summary, if applicable, including the reason for 
referral

SERIAL# 260032-RFP 
 
 
11.11.3.5 A service plan, including any additional requirements such as a 
worksite agreement, if applicable  
 
11.11.3.6 Documentation of any service plan reviews and updates 
 
11.11.3.7 Progress notes, signed and dated by the staff providing the services 
 
11.11.3.8 Documentation of the services provided to the participant in 
accordance with the service plan, duration of service, level of 
involvement and the progress made toward goals and measurable 
objectives. This includes at minimum, documenting participant 
behavior, participation, significant events or other items of note 
 
11.11.3.9 Progress reports 
 
11.11.3.10 Evaluation reports  
 
11.11.3.11 Notations of communications pertinent to the participant’s required 
services 
 
11.12 
VISITATION WITH CLIENTS 
 
Contractor shall allow the County youth program staff or other County representatives, to 
visit with the client at any reasonable time during the normal hours of operation under this 
agreement. County staff may direct that visits be outside the presence of any other 
contractor’s personnel or their subcontractors. If the County youth staff requests, the 
contractors shall identify a location for visits which assures communication in complete 
privacy. 
 
11.13 
CONFIDENTIALITY OF CLIENT INFORMATION 
 
11.13.1 The contractor, it’s personnel, volunteers, interns and subcontractors unless 
otherwise exempt, shall adhere to all federal, state and local laws regarding 
confidentiality including, but not limited to the Health Insurance Portability and 
Accountability Act (HIPAA) Pub. L. No. 1-4-191 (1996) and regulations 
promulgated there under. 
 
11.13.2 Personally Identifiable Information. Personally Identifiable Information (PII) is any 
data that could potentially identify a specific individual. Contractors shall ensure 
information containing participants’ PII is only transmitted securely via electronic 
method or hard copy.  
 
11.13.3 Prohibition. Contractor, and contractor’s personnel, subcontractors, volunteers 
and interns shall not divulge or release information provided by youth program staff 
about any participant to anyone without a court order, except to the youth program 
staff, or anyone authorized by the County to receive it. Violation of this paragraph 
or applicable law shall constitute grounds to terminate the contract. 
 
11.13.4 Release Authorization. Release of records containing participant information 
requires a signed authorization/release form executed in accordance with current 
state licensing and federal standards. All release authorization forms shall be 
maintained by the contractor and shall indicate the person or agency to receive the 
information, the specific information to be released, and the expiration date or 
event that will trigger the expiration date of the release, and shall be signed by the 
participant and the participant’s parent, guardian, or designated representative. 
Release forms shall meet all federal and state requirements, as applicable and 
including, but not limited to, 42 CFR Part 2 and 45 CFR 164.508. Unless the entity 
is otherwise exempt, disclosures must be accounted for within 45 CFR 164.528.

SERIAL# 260032-RFP 
 
 
11.13.5 Record Dissemination. Except for requests by the County youth program staff, the 
contractor shall refer persons requesting records or written documentation 
containing participant information relating to this contract to County youth program 
staff. The contractor shall maintain release authorization forms to track the 
dissemination of information in each participant’s record, except for the release of 
record to the program staff.  
 
11.13.6 Research Data. Notwithstanding any other provision of this agreement, the 
contractor shall not provide to anyone other than County youth program staff any 
information, including information about clients in any form, for research purposes 
without the prior written approval of the County. The contractor shall refer any 
requests for such information to the County and such requests shall be in writing. 
Approval shall be within the discretion of the County. 
 
11.13.7 Subpoenas. If the contractor receives a subpoena requesting records relating to 
the contract, the contractor, shall immediately notify the County, and supply a copy 
of the subpoena before complying with the subpoena. 
 
11.14 
INCIDENT REPORTING REQUIREMENTS 
 
11.14.1 Contractor shall ensure mandatory reporting to Law Enforcement and/or Child 
Protective Services is conducted pursuant to A.R.S. §13-3620 and shall report 
incidents identified as required by law, licensing regulations and agency policy (as 
applicable). 
 
11.14.2 Contractor shall ensure incidents involving participants served under the 
agreement are reported to program staff.  
 
11.14.3 Contractor shall report to the youth program supervisor, any incidents impacting 
the health, safety and welfare of participants. Contractors shall complete incident 
reports and shall exclude identifying information if report is provided to agencies 
or individuals not funded under the County contract. 
 
11.14.4 Law Enforcement. Contractor shall report incidents to law enforcement as required 
by law and according to the contractor’s policies and procedures. 
 
11.14.5 Parent/Guardian. Contractor shall notify the parent or guardian of any incidents set 
forth and as deemed appropriate.  
 
11.14.6 Health, Safety and Welfare Incidents. Contractor shall report all incidents to the 
youth program supervisor impacting the health, safety and welfare of participants 
whether or not the incidents involved participants served under this contract.  
 
11.14.7 Contractor shall follow the guidelines/timeframes identified in the reporting and 
documenting section. 
 
11.14.8 Significant Incidents. Contractor shall report the following significant incidents by 
telephone to the youth program supervisor no later than 12:00 noon, MST on the 
next business day after the incident occurs or after becoming aware of the incident. 
Contractor shall also submit a written incident report to the youth program 
supervisor no later than 24 hours after the occurrence of any incidents. The 
following are considered Significant Incidents: 
 
11.14.8.1 
Homicidal or suicidal attempt or threat with a plan 
11.14.8.2 
Physical assault (whether or not an injury occurs) 
11.14.8.3 
Medical treatment beyond first aid as a result of an injury while in a 
contract service

SERIAL# 260032-RFP 
 
11.14.8.4 
Emergency room or urgent care visits 
11.14.8.5 
Request for emergency mental health stabilization provided by first 
responders and/or crisis intervention teams 
11.14.8.6 
Sexual behavior involving staff and/or clients/youth (consensual or 
not) 
11.14.8.7 
Emergency safety response (ESR), locked seclusion and/or restraint 
11.14.8.8 
Weapons possession 
11.14.8.9 
Possession of any quantity of illicit drugs or alcohol or of medications 
not prescribed to the participant 
11.14.8.10 Prescription medication errors 
11.14.8.11 Any missed medication dosages and/or medication refusals that 
exceed two consecutive days. Note: Refusals must be discussed with 
the case manager officer and documented 
11.14.8.12 Acts by participants or staff where the contractor involves law 
enforcement, excluding runaway youth 
11.14.8.13 Self-harming behavior (with or without injury) 
11.14.8.14 Reported acts of inappropriate discipline and/or inappropriate 
behavior management involving clients by staff 
11.14.8.15 Traffic accidents involving clients transported by the contractor, it’s 
personnel, transport contractor, volunteers or interns 
 
11.14.9 
Incident Report Form. All incident reports must be legible and be signed by the 
staff who prepared the report as well as by the staff who approved the report. 
The completed report must be sent to the youth program supervisor. Contractor 
shall maintain a file of written incident reports that are available for review by 
County youth program staff.  
 
11.14.10 County response to incident reports or complaints. The County youth program 
supervisor shall take the following steps upon notification of an incident in this 
paragraph: 
 
11.14.10.1 Review the written information to determine if the incident requires 
investigation. The County youth program supervisor may direct the 
contractor to initiate an internal review and/or request additional 
information and/or require specific action. 
 
11.14.10.2 If the contractor’s actions are such as to warrant the concern, the 
County youth program supervisor shall investigate further or forward 
the information to the appropriate authorities. 
 
11.14.10.3 If the County youth program supervisor is not satisfied with the 
contractor’s response to an incident, the County may take any 
appropriate action. 
 
11.15 
FUNDING 
 
11.15.1 The ARIZONA@WORK – Maricopa County Youth Workforce Services funds are 
authorized under the WIOA Title 1B ALN 17.259 (Youth).  
 
11.15.2 WIOA rules for this funding source state no more than 25 percent of funds will be 
spent on activities for In-School youth, and at least 75 percent will be spent on 
activities for Out-of-school youth.

SERIAL# 260032-RFP 
 
 
12.0 
TERMS AND CONDITIONS 
 
12.1 
INDEMNIFICATION 
 
To the fullest extent permitted by law, and to the extent that claims, damages, losses, or 
expenses are not covered and paid by insurance purchased by the contractor, the 
contractor shall defend, indemnify, and hold harmless the County (as Owner), its agents, 
representatives, officers, directors, officials, and employees from and against all claims, 
damages, losses, and expenses (including, but not limited to attorneys' fees, court costs, 
expert witness fees, and the costs and attorneys' fees for appellate proceedings) arising 
out of, or alleged to have resulted from, the negligent acts, errors, omissions, or mistakes 
of the contractor, a subcontractor, anyone directly or indirectly employed by them, or 
anyone for whose acts they may be liable relating to the performance of this contract. 
 
12.1.1 Contractor's duty to defend, indemnify, and hold harmless the County, its agents, 
representatives, officers, directors, officials, and employees shall arise in 
connection with any claim, damage, loss, or expense that is attributable to bodily 
injury, sickness, disease, death, or injury to, impairment of, or destruction of 
tangible property, including loss of use resulting therefrom, caused by negligent 
acts, errors, omissions, or mistakes in the performance of this contract, but only to 
the extent caused by the negligent acts or omissions of the contractor, a 
subcontractor, anyone directly or indirectly employed by them, or anyone for 
whose acts they may be liable, regardless of whether or not such claim, damage, 
loss, or expense is caused in part by a party indemnified hereunder. 
 
12.1.2 The amount and type of insurance coverage requirements set forth herein will in 
no way be construed as limiting the scope of the indemnity in this section. 
 
12.1.3 The scope of this indemnification does not extend to the sole negligence of County. 
 
12.2 
INSURANCE 
 
12.2.1 Contractor, at Contractor’s own expense, shall purchase and maintain, at a 
minimum, the herein stipulated insurance from a company or companies duly 
licensed by the State of Arizona and possessing an AM Best, Inc. category rating 
of B++. In lieu of State of Arizona licensing, the stipulated insurance may be 
purchased from a company or companies, which are authorized to do business in 
the State of Arizona, provided that said insurance companies meet the approval of 
County. The form of any insurance policies and forms must be acceptable to 
County. 
 
12.2.2 All insurance required herein shall be maintained in full force and effect until all 
work or service required to be performed under the terms of the contract is 
satisfactorily completed and formally accepted. Failure to do so may, at the sole 
discretion of County, constitute a material breach of this contract. 
 
12.2.3 In the event that the insurance required is written on a claims-made basis, 
Contractor warrants that any retroactive date under the policy shall precede the 
effective date of this contract and either continuous coverage will be maintained, 
or an extended discovery period will be exercised for a period of two years 
beginning at the time work under this contract is completed. 
 
12.2.4 Contractor’s insurance shall be primary insurance as respects County, and any 
insurance or self-insurance maintained by County shall not contribute to it. 
 
12.2.5 Any failure to comply with the claim reporting provisions of the insurance policies 
or any breach of an insurance policy warranty shall not affect the County’s right to 
coverage afforded under the insurance policies.

SERIAL# 260032-RFP 
 
 
12.2.6 The insurance policies may provide coverage that contains deductibles or self-
insured retentions. Such deductible and/or self-insured retentions shall not be 
applicable with respect to the coverage provided to County under such policies. 
Contractor shall be solely responsible for the deductible and/or self-insured 
retention and County, at its option, may require Contractor to secure payment of 
such deductibles or self-insured retentions by a surety bond or an irrevocable and 
unconditional letter of credit. 
 
12.2.7 The insurance policies required by this contract, except Workers’ Compensation 
and Errors and Omissions, shall name County, its agents, representatives, officers, 
directors, officials, and employees as additional insureds. 
 
12.2.8 The policies required hereunder, except Workers’ Compensation and Errors and 
Omissions, shall contain a waiver of transfer of rights of recovery (subrogation) 
against County, its agents, representatives, officers, directors, officials, and 
employees for any claims arising out of Contractor’s work or service. 
 
12.2.9 If available, the insurance policies required by this contract may be combined with 
Commercial Umbrella Insurance policies to meet the minimum limit requirements. 
If a Commercial Umbrella insurance policy is utilized to meet insurance 
requirements, the Certificate of Insurance shall indicate which lines the 
Commercial Umbrella Insurance covers. 
 
12.2.9.1 Commercial General Liability 
 
Commercial General Liability (CGL) insurance and, if necessary, 
Commercial Umbrella insurance with a limit of not less than $2,000,000 
for each occurrence, $4,000,000 Products/Completed Operations 
Aggregate, and $4,000,000 General Aggregate Limit. The policy shall 
include coverage for premises liability, bodily injury, broad form property 
damage, personal injury, products and completed operations and 
blanket contractual coverage, and shall not contain any provisions which 
would serve to limit third party action over claims. There shall be no 
endorsement or modifications of the CGL limiting the scope of coverage 
for liability arising from explosion, collapse, or underground property 
damage. 
 
12.2.9.2 Automobile Liability 
 
Commercial/Business Automobile Liability insurance with a combined 
single limit for bodily injury and property damage of not less than 
$2,000,000 each occurrence with respect to any of the Contractor’s 
owned, hired, and non-owned vehicles assigned to or used in 
performance of the Contractor’s work or services or use or maintenance 
of the premises under this contract.  
 
12.2.9.3 Workers’ Compensation 
 
12.2.9.3.1 Workers’ compensation insurance to cover obligations 
imposed by Federal and State statutes having jurisdiction of 
Contractor’s employees engaged in the performance of the 
work or services under this contract; and Employer’s 
Liability insurance of not less than $1,000,000 for each 
accident, $1,000,000 disease for each employee, and 
$1,000,000 disease policy limit.  
 
12.2.9.3.2 Contractor, its subcontractors, and sub-subcontractors 
waive all rights against this contract and its agents, officers,

SERIAL# 260032-RFP 
 
directors, and employees for recovery of damages to the 
extent these damages are covered by the workers’ 
compensation and Employer’s Liability or Commercial 
Umbrella Liability insurance obtained by Contractor, its 
subcontractors, and its sub-subcontractors pursuant to this 
contract. 
 
12.2.9.4 Errors and Omissions/Professional Liability Insurance 
 
Errors and Omissions (Professional Liability) insurance which will insure 
and provide coverage for errors or omissions or professional liability of 
the contractor, with limits of no less than $2,000,000 for each claim. 
 
12.2.9.5 Sexual Molestation and Physical Abuse 
 
The policy shall be endorsed to include coverage for sexual molestation 
and physical abuse at limits not less than $2,000,000.00 per occurrence 
and $4,000,000.00 aggregate. These limits may be included within a 
General Liability policy, Professional Liability policy or provided by 
separate endorsement with its own limits as required. Contractor must 
provide the following statement on their Certificate(s) of Insurance: 
“Sexual molestation and physical abuse coverage is included.” 
Policies/certificates stating that “Sexual molestation and physical abuse 
coverage is not excluded” do not meet this requirement. 
 
12.2.10 Certificates of Insurance 
 
12.2.10.1 Prior to contract award, Contractor shall furnish the County with valid 
and complete Certificates of Insurance, or formal endorsements as 
required by the contract in the form provided by the County, issued by 
Contractor’s insurer(s), as evidence that policies providing the required 
coverage, conditions and limits required by this contract are in full force 
and effect. Such certificates shall identify this contract number and title. 
 
12.2.10.2 In the event any insurance policy(ies) required by this contract is (are) 
written on a claims-made basis, coverage shall extend for two years past 
completion and acceptance of Contractor’s work or services and as 
evidenced by annual certificates of insurance. 
 
12.2.10.3 If a policy does expire during the life of the Contract, a renewal certificate 
must be sent to County 15 calendar days prior to the expiration date. 
 
12.2.10.4 Certificates of Insurance shall identify Maricopa County as the certificate 
holder as follows: 
 
Maricopa County 
c/o Risk Management 
301 W Jefferson St, Suite 910 
Phoenix, AZ 85003 
 
12.2.11 Cancellation and Expiration Notice 
 
Applicable to all insurance policies required within the insurance requirements of 
this contract, Contractor’s insurance shall not be permitted to expire, be 
suspended, be canceled, or be materially changed for any reason without 30 days 
prior written notice to Maricopa County. Contractor must provide to Maricopa 
County, within two business days of receipt, if they receive notice of a policy that 
has been or will be suspended, canceled, materially changed for any reason, has 
expired, or will be expiring. Such notice shall be sent directly to Maricopa County

SERIAL# 260032-RFP 
 
Office of Procurement Services and shall be mailed, or hand delivered to 301 W. 
Jefferson, Suite 700, Phoenix, AZ 85003, or emailed to the procurement officer 
noted in the solicitation. 
 
12.3 
FORCE MAJEURE 
 
12.3.1 Neither party shall be liable for failure of performance, nor incur any liability to the 
other party on account of any loss or damage resulting from any delay or failure to 
perform all or any part of this contract, if such delay or failure is caused by events, 
occurrences, or causes beyond the reasonable control and without negligence of 
the parties. Such events, occurrences, or causes include, but are not limited to, 
acts of God/nature (including fire, flood, earthquake, storm, hurricane, or other 
natural disaster), war, invasion, act of foreign enemies, hostilities (whether war is 
declared or not), civil war, riots, rebellion, revolution, insurrection, military or 
usurped power or confiscation, terrorist activities, nationalization, government 
sanction, lockout, blockage, embargo, labor dispute, strike, and interruption or 
failure of electricity or telecommunication service, and pandemic. 
 
12.3.2 Each party, as applicable, shall give the other party notice of its inability to perform 
and particulars in reasonable detail of the cause of the inability. Each party must 
use best efforts to remedy the situation and remove, as soon as practicable, the 
cause of its inability to perform or comply. 
 
12.3.3 The party asserting Force Majeure as a cause for non-performance shall have the 
burden of proving that reasonable steps were taken to minimize delay or damages 
caused by foreseeable events, that all non-excused obligations were substantially 
fulfilled, and that the other party was timely notified of the likelihood or actual 
occurrence which would justify such an assertion, so that other prudent 
precautions could be contemplated. 
 
12.4 
ORDERING AUTHORITY 
 
Any request for purchase shall be accompanied by a valid purchase order issued by a 
County department or directed by a Certified Agency Procurement Aid (CAPA) with a 
purchase card for payment. 
 
 
12.5 
INTENTIONALLY OMITTED 
 
 
12.6 
NO MINIMUM OR MAXIMUM PURCHASE OBLIGATION 
 
This contract does not guarantee any minimum or maximum purchases will be made. 
Orders will only be placed under this contract when the County identifies a need and proper 
authorization and documentation have been approved. 
 
12.7 
PURCHASE ORDERS 
 
12.7.1 County reserves the right to cancel purchase orders within a reasonable period of 
time after issuance. Should a purchase order be canceled, the County agrees to 
reimburse the Contractor for actual and documentable costs incurred by the 
Contractor in response to the purchase order. The County will not reimburse the 
Contractor for any costs incurred after receipt of County notice of cancellation, or 
for lost profits, or for shipment of product prior to issuance of purchase order. 
 
12.7.2 Contractor agrees to accept verbal notification of cancellation of purchase orders 
from the County procurement officer with written notification to follow. Contractor 
specifically acknowledges to be bound by this cancellation policy.

SERIAL# 260032-RFP 
 
12.8 
SUSPENSION OF WORK 
 
The procurement officer may order the Contractor, in writing, to suspend, delay, or interrupt 
all or any part of the work of this contract for the period of time that the procurement officer 
determines appropriate for the convenience of the County. No adjustment shall be made 
under this clause for any suspension, delay, or interruption to the extent that performance 
would have been so suspended, delayed, or interrupted by any other cause, including the 
fault or negligence of the Contractor. No request for adjustment under this clause shall be 
granted unless the claim, in an amount stated, is asserted in writing as soon as practicable 
after the termination of the suspension, delay, or interruption, but not later than the date of 
final payment under the contract. 
 
12.9 
BACKGROUND CHECK 
 
Respondents may be required to pass multiple background checks (e.g. Sheriff’s Office, 
County Attorney's Office, Courts, as well as Maricopa County general government) to 
determine if the respondent is acceptable to do business with the County. This applies to, 
but is not limited to, the company, subcontractors, and employees, and the failure to pass 
these checks shall deem the respondent non-responsible. 
 
12.10 
BACKGROUND CHECKS FOR EMPLOYMENT THROUGH THE CENTRAL REGISTRY 
By providing direct services to children or vulnerable adults, the following shall apply: 
 
12.10.1 The provisions of A.R.S. § 8-804 (as may be amended) are hereby incorporated 
in its entirety as provisions of this Award. 
 
12.10.2 The Awardee will conduct Central Registry Background Checks and will use the 
information contained in the Central Registry as a factor to determine qualifications 
for positions that provide direct service to children or vulnerable adults for: 
 
12.10.2.1 Any Agency who applies for a contract with the County and that 
Agency's employees. 
 
12.10.2.2 All employees of an Awardee. 
 
12.10.2.3 Prospective employees of the Awardee at the request of the prospective 
employer. 
 
12.10.3 Volunteers who provide direct services to children or vulnerable adults shall have 
a Central Registry Background Check which is to be used as a factor to determine 
qualifications for volunteer positions. 
 
12.10.4 A person who is disqualified because of a Central Registry Background Check may 
apply to the Board of Fingerprinting for a Central Registry exception pursuant to 
A.R.S. § 41-619.57.A person who is granted a Central Registry exception pursuant 
to A.R.S. § 41-619.57 is not entitled to a Contract, employment, licensure, 
certification or other benefit because the person has been granted a Central 
Registry exception. 
 
12.10.5 Before being employed or volunteering in a position that provides direct services 
to children or vulnerable adults, persons shall certify on forms that are provided by 
the MCHSD CSD whether an allegation of abuse or neglect was made against 
them and was substantiated. The completed forms are to be maintained by the 
Awardee as confidential. 
 
12.10.6 A person awaiting receipt of the Central Registry Background Check may provide 
direct services to clients after the Awardee completes and submits to MCHSD 
CSD, formal confirmation on each employee the following information:

SERIAL# 260032-RFP 
 
12.10.6.1 Name of Employee 
 
12.10.6.2 Position Employee holds 
 
12.10.6.3 Date of Hire 
 
12.10.6.4 The person is not currently the subject of an investigation of child abuse 
or neglect in Arizona or another state or jurisdiction; and 
 
12.10.6.5 The person has not been the subject of an investigation of child abuse 
or neglect in Arizona, or another state or jurisdiction, which resulted in a 
substantiated finding.  
 
12.10.7 If the Central Registry Background Check specifies any disqualifying act and the 
person does not have a Central Registry exception, the person shall be prohibited 
from providing direct services to clients. 
 
12.10.8 The Awardee shall maintain the Central Registry Background Check results and 
any related forms or documents in a confidential file for five (5) years after 
termination of this Award. For information on requesting a Search of Central 
Registry for Background Check visit this website: http://www.azdps.gov/ 
 
12.11 
FINGERPRINTING  
 
12.11.1 Awardee shall comply with, and shall ensure that all of Agency's employees, 
independent contractors, subcontractors, volunteers and other agents comply with 
all applicable (current and future) legal requirements relating to fingerprinting, 
fingerprint clearance cards, certifications regarding pending or past criminal 
matters, and criminal records checks that relate to Award performance. 
 
12.11.2 Applicable legal requirements relating to fingerprinting, certification, and criminal 
background checks may include, but are not limited, to the following: A.R.S. §§ 36-
594.01, 36-3008, 41-1964, and 46-141. All applicable legal requirements relating 
to fingerprinting, fingerprint clearance cards, certifications regarding pending or 
past criminal matters, and criminal records checks are hereby incorporated in their 
entirety as provisions of this Award. The Awardee is responsible for knowing which 
legal requirements relating to fingerprinting, fingerprint clearance cards, 
certifications regarding pending or past criminal matters, and criminal records 
checks relate to Award performance. 
 
12.11.3 To the extent A.R.S. § 46-141 is applicable to contract performance or the services 
provided under this Award, the following provisions apply: 
 
12.11.4  Personnel who are employed by the Agency, whether paid or not, and who are 
required or allowed to provide services directly to juveniles or vulnerable adults 
shall have a valid fingerprint clearance card or shall apply for a fingerprint 
clearance card within seven working days of employment. 
 
12.11.5 Except as provided in A.R.S. § 46-141, this Award may be cancelled or terminated 
immediately if a person employed by the Agency and who has contact with 
juveniles certifies pursuant to the provisions of A.R.S. § 46-141 (as may be 
amended) that the person is awaiting trial or has been convicted of any of the 
offenses listed therein in this State, or of acts committed in another state that would 
be offenses in this State, or if the person does not possess or is denied issuance 
of a valid fingerprint clearance card. 
 
12.11.6 Federally recognized Indian tribes will submit and the MCHSD CSD shall accept 
certifications that state that no personnel who are employed or who will be 
employed during the Award term have been convicted of, have admitted

SERIAL# 260032-RFP 
 
committing or are awaiting trial on any offense as described in A.R.S. § 36-594.01 
(as may be amended). 
 
12.12 
STOP WORK ORDER 
 
12.12.1 The procurement officer may, at any time, by written order to the Contractor, 
require the Contractor to stop all, or any part, of the work called for by this contract 
for a period of 90 calendar days after the order is delivered to the Contractor, and 
for any further period to which the parties may agree. The order shall be specifically 
identified as a stop work order issued under this clause. Upon receipt of the order, 
the Contractor shall immediately comply with its terms and take all reasonable 
steps to minimize the incurrence of costs allocable to the work covered by the order 
during the period of work stoppage. Within a period of 90 calendar days after a 
stop work order is delivered to the Contractor, or within any extension of that period 
to which the parties shall have agreed, the procurement officer shall either: 
 
12.12.1.1 cancel the stop work order; or  
 
12.12.1.2 terminate the work covered by the order as provided in the Termination 
for Default or the Termination for Convenience clause of this contract. 
 
12.12.1.3 The procurement officer may make an equitable adjustment in the 
delivery schedule and/or contract price, and the contract shall be 
modified, in writing, accordingly, if the Contractor demonstrates that the 
stop work order resulted in an increase in costs to the Contractor 
 
12.13 
TERMINATION FOR CONVENIENCE 
 
Maricopa County may terminate the resultant contract for convenience by providing 60 
calendar days advance notice to the Contractor. 
 
12.14 
TERMINATION FOR DEFAULT 
 
12.14.1 The County may, by written Notice of Default to the Contractor, terminate this 
contract in whole or in part if the Contractor fails to: 
 
12.14.1.1 deliver the supplies or to perform the services within the time specified 
in this contract or any extension;  
 
12.14.1.2 make progress, so as to endanger performance of this contract; or 
 
12.14.1.3 perform any of the other provisions of this contract. 
 
12.14.2 The County’s right to terminate this contract under these subparagraphs may be 
exercised if the Contractor does not cure such failure within 10 business days (or 
more if authorized in writing by the County) after receipt of a Notice to Cure from 
the procurement officer specifying the failure. 
 
12.15 
PERFORMANCE 
 
It shall be the Contractor’s responsibility to meet the proposed performance requirements. 
Maricopa County reserves the right to obtain services on the open market in the event the 
Contractor fails to perform, and any price differential will be charged against the Contractor. 
 
12.16 
ACCEPTANCE 
 
Upon completion of services, service delivery shall be deemed accepted and the warranty 
period shall begin when the department has deemed all service/work completed, including 
but not limited to, any inspection, repair, installation, design, development, deployment,

SERIAL# 260032-RFP 
 
operation, and initial training, (as applicable). Additionally, all documentation shall be 
completed prior to final acceptance. 
 
12.17 
CONTRACTOR EMPLOYEE MANAGEMENT 
 
12.17.1 Contractor shall endeavor to maintain the personnel proposed in their proposal 
throughout the performance of this contract. 
 
12.17.2 County reserves the right to immediately remove from its premises any Contractor 
personnel it determines to be a risk to County operations. 
 
12.17.3 County reserves the right to request the replacement of any Contractor personnel 
at any time, for any reason. 
 
12.18 
WARRANTY OF SERVICES 
 
12.18.1 The Contractor warrants that all services provided hereunder will conform to the 
requirements of the contract, including all descriptions, specifications, and 
attachments made a part of this contract. County’s acceptance of services or 
goods provided by the Contractor shall not relieve the Contractor from its 
obligations under this warranty. 
 
12.18.2 In addition to its other remedies, County may, at the Contractor's expense, require 
prompt correction of any services failing to meet the Contractor's warranty herein. 
Services corrected by the Contractor shall be subject to all the provisions of this 
contract in the manner and to the same extent as services originally furnished 
hereunder. 
 
12.19 
INSPECTION OF SERVICES 
 
12.19.1 The Contractor shall provide and maintain an inspection system acceptable to 
County covering the services under this contract. Complete records of all 
inspection work performed by the Contractor shall be maintained and made 
available to County during contract performance and for as long afterwards as the 
contract requires. 
 
12.19.2 County has the right to inspect and test all services called for by the contract, to 
the extent practicable at all times and places during the term of the contract. 
County shall perform inspections and tests in a manner that will not unduly delay 
the work. 
 
12.19.3 If any of the services do not conform to contract requirements, County may require 
the Contractor to perform the services again in conformity with contract 
requirements, at no cost to the County. When the defects in services cannot be 
corrected by re-performance, County may: 
 
12.19.3.1 require the Contractor to take necessary action to ensure that future 
performance conforms to contract requirements; and 
 
12.19.3.2 reduce the contract price to reflect the reduced value of the services 
performed. 
 
12.19.4 If the Contractor fails to promptly perform the services again or to take the 
necessary action to ensure future performance in conformity with contract 
requirements, County may: 
 
12.19.4.1 by contract or otherwise, perform the services and charge to the 
Contractor, through direct billing or through payment reduction, any cost

SERIAL# 260032-RFP 
 
incurred by County that is directly related to the performance of such 
service; or 
 
12.19.4.2 terminate the contract for default. 
 
12.20 
USAGE REPORT 
 
The Contractor shall furnish the County a usage report, upon request, delineating the 
acquisition activity governed by the contract. The format of the report shall be approved by 
the County and shall disclose the quantity and dollar value of each contract item by 
individual unit of measure. 
 
12.21 
STATUTORY RIGHT OF CANCELLATION FOR CONFLICT OF INTEREST 
 
Notice is given that, pursuant to A.R.S. § 38-511, the County may cancel any contract 
without penalty or further obligation within three years after execution of the contract, if any 
person significantly involved in initiating, negotiating, securing, drafting, or creating the 
contract on behalf of the County is at any time, while the contract or any extension of the 
contract is in effect, an employee or agent of any other party to the contract in any capacity 
or consultant to any other party of the contract with respect to the subject matter of the 
contract. Additionally, pursuant to A.R.S. § 38-511, the County may recoup any fee or 
commission paid or due to any person significantly involved in initiating, negotiating, 
securing, drafting, or creating the contract on behalf of the County from any other party to 
the contract arising as the result of the contract. 
 
12.22 
OFFSET FOR DAMAGES 
 
In addition to all other remedies at Law or Equity, the County may offset from any money 
due to the Contractor any amounts Contractor owes to the County for damages resulting 
from breach or deficiencies in performance of the contract. 
 
12.23 
SUBCONTRACTING 
 
12.23.1 The Contractor may not assign to another Contractor or subcontract to another 
party for performance of the terms and conditions hereof without the written 
consent of the County. All correspondence authorizing subcontracting must 
reference the bid serial number and identify the job or project. 
 
12.23.2 The subcontractor’s rate for the job shall not exceed that of the prime Contractor’s 
rate, as bid in the pricing section, unless the prime Contractor is willing to absorb 
any higher rates. The subcontractor’s invoice shall be invoiced directly to the prime 
Contractor, who in turn shall pass-through the costs to the County, without mark-
up. A copy of the subcontractor’s invoice must accompany the prime Contractor’s 
invoice. 
 
12.24 
AMENDMENTS 
 
All amendments to this contract shall be in writing and approved/signed by both parties. 
Maricopa County Office of Procurement Services shall be responsible for approving all 
amendments for Maricopa County. 
 
12.25 
ADDITIONS/DELETIONS OF REQUIREMENTS 
 
The County reserves the right to add and/or delete materials and services to a contract. If 
a service requirement is deleted, payment to the Contractor will be reduced proportionately, 
to the amount of service reduced in accordance with the bid price. If additional materials 
or services are required from a contract, prices for such additions will be negotiated 
between the Contractor and the County.

SERIAL# 260032-RFP 
 
12.26 
RIGHTS IN DATA 
 
12.26.1 The County shall have the use of data and reports resulting from a contract without 
additional cost or other restriction except as may be established by law or 
applicable regulation. Each party shall supply to the other party, upon request, any 
available information that is relevant to a contract and to the performance 
thereunder. 
 
12.26.2 Data, records, reports, and all other information generated for the County by a third 
party as the result of a contract are the property of the County and shall be provided 
in a format designated by the County or shall be and remain accessible to the 
County into perpetuity. 
 
12.27 
ACCESS TO AND RETENTION OF RECORDS FOR THE PURPOSE OF AUDIT AND/OR 
OTHER REVIEW 
 
12.27.1 In accordance with Section MC1-372 of the Maricopa County Procurement Code, 
the Contractor agrees to retain (physical or digital copies of) all books, records, 
accounts, statements, reports, files, and other records and back-up documentation 
relevant to this contract for six years after final payment or until after the resolution 
of any audit questions, which could be more than six years, whichever is longest. 
The County, Federal or State auditors and any other persons duly authorized by 
the department shall have full access to and the right to examine, copy, and make 
use of, any and all said materials. 
 
12.27.2 If the Contractor’s books, records, accounts, statements, reports, files, and other 
records and back-up documentation relevant to this contract are not sufficient to 
support and document that requested services were provided, the Contractor shall 
reimburse Maricopa County for the services not so adequately supported and 
documented. 
 
12.28 
AUDIT DISALLOWANCES 
 
If at any time it is determined by the County that a cost for which payment has been made 
is a disallowed cost, the County shall notify the Contractor in writing of the disallowance. 
The course of action to address the disallowance shall be at sole discretion of the County, 
and may include either an adjustment to future invoices, request for credit, request for a 
check, or a deduction from current invoices submitted by the Contractor equal to the 
amount of the disallowance, or to require reimbursement forthwith of the disallowed amount 
by the Contractor by issuing a check payable to Maricopa County. 
 
12.29 
STRICT COMPLIANCE 
 
Acceptance by County of a performance that is not in strict compliance with the terms of 
the contract shall not be deemed to be a waiver of strict compliance with respect to all other 
terms of the contract. 
 
12.30 
VALIDITY 
 
The invalidity, in whole or in part, of any provision of this contract shall not void or affect 
the validity of any other provision of the contract. 
 
12.31 
SEVERABILITY 
 
The removal, in whole or in part, of any provision of this contract shall not void or affect the 
validity of any other provision of this contract. 
 
12.32 
RELATIONSHIPS

SERIAL# 260032-RFP 
 
12.32.1 In the performance of the services described herein, the Contractor shall act solely 
as an independent Contractor, and nothing herein or implied herein shall at any 
time be construed as to create the relationship of employer and employee, co-
employee, partnership, principal and agent, or joint venture between the County 
and the Contractor. 
 
12.32.2 The County reserves the right of final approval on proposed staff. Also, upon 
request by the County, the Contractor will be required to remove any employees 
working on County projects and substitute personnel based on the discretion of 
the County within two business days, unless a different time period was previously 
approved by the County. 
 
12.33 
NON-DISCRIMINATION 
 
Contractor agrees to comply with all provisions and requirements of Arizona Executive 
Order 2009-09, including flow down of all provisions and requirements to any 
subcontractors. Executive Order 2009-09 supersedes Executive Order 99-4 and amends 
Executive Order 75-5 and is hereby incorporated into this contract as if set forth in full 
herein. During the performance of this contract, contractor shall not discriminate against 
any employee, client, or any other individual in any way because of that person’s age, race, 
creed, color, religion, sex, disability, or national origin. (Arizona Executive Order 2009-09 
can be viewed at https://apps.azsos.gov/public_services/register/2009/46/governor.pdf) 
 
12.34 
WRITTEN CERTIFICATION PURSUANT to A.R.S. § 35-393.01 
 
If vendor engages in for-profit activity and has 10 or more employees, and if this agreement 
has a value of $100,000 or more, vendor certifies it is not currently engaged in, and agrees 
for the duration of this agreement to not engage in, a boycott of goods or services from 
Israel. This certification does not apply to a boycott prohibited by 50 U.S.C. § 4842 or a 
regulation issued pursuant to 50 U.S.C. § 4842. 
 
12.35 
CERTIFICATION REGARDING DEBARMENT AND SUSPENSION 
 
12.35.1 The undersigned (authorized official signing on behalf of the Contractor) certifies 
to the best of his or her knowledge and belief that the Contractor, its current 
officers, and directors: 
 
12.35.1.1 are not presently debarred, suspended, proposed for debarment, 
declared ineligible, or voluntarily excluded from being awarded any 
contract or grant by any United States department or agency or any 
state, or local jurisdiction; 
 
12.35.1.2 have not within a three-year period preceding this contract: 
 
12.35.1.2.1 been convicted of fraud or any criminal offense in 
connection with obtaining, attempting to obtain, or as the 
result of performing a government entity (Federal, State or 
local) transaction or contract; or 
 
12.35.1.2.2 been convicted of violation of any Federal or State antitrust 
statutes or conviction for embezzlement, theft, forgery, 
bribery, falsification or destruction of records, making false 
statements, or receiving stolen property regarding a 
government entity transaction or contract; 
 
12.35.1.3 are not presently indicted or criminally charged by a government entity 
(Federal, State or local) with commission of any criminal offenses in 
connection with obtaining, attempting to obtain, or as the result of

SERIAL# 260032-RFP 
 
performing a government entity public (Federal, State or local) 
transaction or contract; 
 
12.35.1.4 are not presently facing any civil charges from any governmental entity 
regarding obtaining, attempting to obtain, or from performing any 
governmental entity contract or other transaction; and  
 
12.35.1.5 have not within a three-year period preceding this contract had any 
public transaction (Federal, State or local) terminated for cause or 
default. 
 
12.35.2 If any of the above circumstances described in the paragraph are applicable to the 
entity submitting a bid for this requirement, include with your bid an explanation of 
the matter including any final resolution. 
 
12.35.3 The Contractor shall include, without modification, this clause in all lower tier 
covered transactions (i.e. transactions with subcontractors or sub-subcontractors) 
and in all solicitations for lower tier covered transactions related to this contract. If 
this clause is applicable to a subcontractor or sub-subcontractor, the Contractor 
shall include the information required by this clause with their bid. 
 
12.36 
VERIFICATION REGARDING COMPLIANCE WITH A.R.S. § 41-4401 AND FEDERAL 
IMMIGRATION LAWS AND REGULATIONS 
 
12.36.1 By entering into the contract, the Contractor warrants compliance with the 
Immigration and Nationality Act (INA using E-Verify) and all other Federal 
immigration laws and regulations related to the immigration status of its employees 
and A.R.S. § 23-214(A). The Contractor shall obtain statements from its 
subcontractors certifying compliance and shall furnish the statements to the 
procurement officer upon request. These warranties shall remain in effect through 
the term of the contract. The Contractor and its subcontractors shall also maintain 
Employment Eligibility Verification forms (I-9) as required by the Immigration Reform 
and Control Act of 1986, as amended from time to time, for all employees performing 
work under the contract and verify employee compliance using the E-Verify system 
and shall keep a record of the verification for the duration of the employee’s 
employment or at least three years, whichever is longer. I-9 forms are available for 
download at www.uscis.gov. 
 
12.36.2 The County retains the legal right to inspect documents of Contractor and 
subcontractor employees performing work under this contract to verify compliance 
with paragraph 12.36.1 of this section. Contractor and subcontractor shall be given 
reasonable notice of the County’s intent to inspect and shall make the documents 
available at the time and date specified. Should the County suspect or find that the 
Contractor or any of its subcontractors are not in compliance, the County will 
consider this a material breach of the contract and may pursue any and all remedies 
allowed by law, including, but not limited to: suspension of work, termination of the 
contract for default, and suspension and/or debarment of the Contractor. All costs 
necessary to verify compliance are the responsibility of the Contractor. 
 
12.37 
CONTRACTOR EMPLOYEE WHISTLEBLOWER RIGHTS AND REQUIREMENT TO 
INFORM EMPLOYEES OF WHISTLEBLOWER RIGHTS 
 
12.37.1 The parties agree that this contract and employees working on this contract will be 
subject to the Contractor employee whistleblower protections established by Title 
41 U.S.C. § 4712 and Section 3.908 of the Federal Acquisition Regulation. 
 
12.37.2 Contractor shall inform its employees in writing, in the predominant language of 
the workforce, of employee whistleblower rights and protections under 41 U.S.C. 
§ 4712, as described in Section 3.908 of the Federal Acquisition Regulation.

SERIAL# 260032-RFP 
 
Documentation of such employee notification must be kept on file by Contractor 
and copies provided to County upon request. 
 
12.37.3 Contractor shall insert the substance of this clause, including this paragraph, in all 
subcontracts over the simplified acquisition threshold ($250,000 as of fiscal year 
2018). 
 
12.38 
CONTRACTOR LICENSE REQUIREMENT 
 
The Contractor shall procure all permits, insurance, and licenses, and pay the charges and 
fees necessary and incidental to the lawful conduct of his/her business, and as necessary 
complete any requirements, by any and all governmental or non-governmental entities as 
mandated to maintain compliance with and remain in good standing. The Contractor shall 
keep fully informed of existing and future trade or industry requirements, and Federal, 
State, and local laws, ordinances, and regulations which in any manner affect the fulfillment 
of a contract and shall comply with the same. Contractor shall immediately notify both the 
Office of Procurement Services and the department of any and all changes concerning 
permits, insurance, or licenses. 
 
12.39 
INFLUENCE 
 
12.39.1 As prescribed in MC1-1203 of the Maricopa County Procurement Code, any effort 
to influence an employee or agent to breach the Maricopa County Ethical Code of 
Conduct or any ethical conduct, may be grounds for disbarment or suspension 
under MC1-902. 
 
12.39.2 An attempt to influence includes, but is not limited to: 
 
12.39.2.1 A person offering or providing a gratuity, gift, tip, present, donation, 
money, entertainment or educational passes or tickets, or any type of 
valuable contribution or subsidy that is offered or given with the intent to 
influence a decision, obtain a contract, garner favorable treatment, or 
gain favorable consideration of any kind. 
 
12.39.3 If a person attempts to influence any employee or agent of Maricopa County, the 
chief procurement officer, or his designee, reserves the right to seek any remedy 
provided by the Maricopa County Procurement Code, any remedy in equity or in 
the law, or any remedy provided by this contract.  
 
12.40 
CONFIDENTIAL INFORMATION 
 
12.40.1 Any information obtained in the course of performing this contract may include 
information that is proprietary or confidential to the County. This provision 
establishes the Contractor’s obligation regarding such information. 
 
12.40.2 The Contractor shall establish and maintain procedures and controls that are 
adequate to assure that no information contained in its records and/or obtained 
from the County or from others in carrying out its functions (services) under the 
contract shall be used by or disclosed by it, its agents, officers, or employees, 
except as required to efficiently perform duties under the contract. The Contractor’s 
procedures and controls, at a minimum, must be the same procedures and controls 
it uses to protect its own proprietary or confidential information. If, at any time 
during the duration of the contract, the County determines that the procedures and 
controls in place are not adequate, the Contractor shall institute any new and/or 
additional measures requested by the County within 15 business days of the 
written request to do so. 
 
12.40.3 Any requests to the Contractor for County proprietary or confidential information 
shall be referred to the County for review and approval, prior to any dissemination.

SERIAL# 260032-RFP 
 
 
12.41 
PUBLIC RECORDS 
 
Under Arizona law, all offers submitted and opened are public records and must be 
retained by the County at the Maricopa County Office of Procurement Services. Offers shall 
be open to public inspection and copying after contract award and execution, except for 
such offers or sections thereof determined to contain proprietary or confidential information 
by the Office of Procurement Services. If an offeror believes that information in its offer or 
any resulting contract should not be released in response to a public record request, under 
Arizona law, the offeror shall indicate the specific information deemed confidential or 
proprietary and submit a statement with its offer detailing the reasons that the information 
should not be disclosed. Such reasons shall include the specific harm or prejudice which 
may arise from disclosure. The records manager of the Office of Procurement Services 
shall determine whether the identified information is confidential pursuant to the Maricopa 
County Procurement Code. 
 
12.42 
INTEGRATION 
 
This contract represents the entire and integrated agreement between the parties and 
supersedes 
all 
prior 
negotiations, 
proposals, 
communications, 
understandings, 
representations, or agreements, whether oral or written, expressed, or implied. 
 
12.43 
UNIFORM ADMINISTRATIVE REQUIREMENTS 
 
By entering into this contract, the Contractor agrees to comply with all applicable provisions 
of 
Title 
2, 
Subtitle 
A, 
Chapter 
II, 
Part 
200—UNIFORM 
ADMINISTRATIVE 
REQUIREMENTS, COST PRINCIPLES, AND AUDIT REQUIREMENTS FOR FEDERAL 
AWARDS contained in Title 2 C.F.R. § 200 et seq. 
 
12.44 
GOVERNING LAW 
 
This contract shall be governed by the laws of the State of Arizona. Venue for any actions 
or lawsuits involving this contract will be in Maricopa County Superior Court, Phoenix, 
Arizona. 
 
12.45 
FORCED LABOR 
 
12.45.1 By submitting a bid for this solicitation and/or entering into a contract as a result of 
this solicitation, contractor agrees to comply with all applicable portions of Arizona 
Revised Statutes Section 35-394. Contracting; procurement; prohibition; written 
certification; remedy; termination; exception; definitions. 
 
12.45.2 Contractor certifies that it does not currently, and agrees for the duration of the 
contract, that it will not use:  
 
12.45.2.1 The forced labor of ethnic Uyghurs in the People’s Republic of China. 
 
12.45.2.2 Any goods or services produced by the forced labor of ethnic Uyghurs 
in the People’s Republic of China.  
 
12.45.2.3 Any contractors, subcontractors or suppliers that use the forced labor or 
any good or services produced by the forced labor of ethnic Uyghurs in 
the People’s Republic of China. 
 
12.45.3 If contractor becomes aware during the term of the agreement that contractor is 
not in compliance with this paragraph, the contractor shall notify the County within 
five business days after becoming aware of the noncompliance. If the contractor 
fails to provide a written certification to the County that the contractor has remedied 
the noncompliance within 180 days after notifying the County of its noncompliance,

SERIAL# 260032-RFP 
 
then the agreement terminates, except that if the agreement termination date 
occurs before the end the 180 day period, the agreement terminates on the 
agreement termination date. 
 
12.46 
PRICES 
 
Contractor warrants that prices extended to County under this contract are no higher than 
those paid by any other customer for these or similar services. 
 
12.47 
ORDER OF PRECEDENCE 
 
In the event of a conflict in the provisions of this contract and Contractor’s license 
agreement, if applicable, the terms of this contract shall prevail. 
 
12.48 
UNIQUE ENTITY IDENTIFIER (UEI) AND SYSTEM FOR AWARD MANAGEMENT 
REGISTRATION 
 
All 
contractors 
that 
receive 
funding 
must 
have 
a 
UEI 
number 
through 
https://sam.gov/content/entity-registration. Contractor must also remain maintain current 
information and active registration with the System for Award Management (www.sam.gov) 
throughout the term of the contract. 
 
12.49 
RELIGIOUS ACTIVITIES 
 
The contractor agrees that costs, planned or claimed, including costs incurred, shall not 
include any expense for any religious activity. 
 
12.50 
POLITICAL ACTIVITY PROHIBITED 
 
None of the funds, materials, property, or services contributed by the County or the 
contractor under the agreement shall be used in the performance of this agreement for any 
partisan political activity, or to further the election or defeat of any candidate for public 
office. 
 
12.51 
EQUAL EMPLOYMENT OPPORTUNITY 
 
12.51.1 The contractor shall not discriminate against any employee or applicant for 
employment because of race, age, disability, color, religion, sex, or national origin. 
The contractor shall take affirmative action to ensure applicants are employed and 
that employees are treated during employment without regard to their race, age, 
disability, color, religion, sex, or national origin. Such action shall include but is not 
limited to the following: employment, upgrading, demotion or transfer, recruitment, 
or recruitment advertising, lay-off or termination, rates of pay or other forms of 
compensation, and selection for training, including apprenticeship. 
 
12.51.2 Contractor shall comply with the following provisions: 
 
12.51.2.1 Title VI and VII of the Civil Rights Act of 1964, as amended (42 U.S.C. 
§§ 2000a, et seq.); 
 
12.51.2.2 The Rehabilitation Act of 1973, as amended (29 U.S.C. §§ 701, et seq.); 
 
12.51.2.3 The Age Discrimination in Employment Act of 1967, as amended 
(29U.S.C. §§ 621, et seq.); 
 
12.51.2.4 The Americans With Disabilities Act of 1990 (42 U.S.C. §§ 12101, et 
seq.); and Arizona Executive Order 2009-09, as amended, et seq. which 
mandates that all persons shall have equal access to employment 
opportunities.

SERIAL# 260032-RFP 
 
 
12.51.2.5 Contractor understands that the United States has the right to seek 
judicial enforcement of this assurance. 
 
12.52 
CERTIFICATION REGARDING LOBBYING 
 
12.52.1 Contractor certifies, to the best of their knowledge and belief, that: 
 
12.52.1.1 No federal appropriated funds have been paid or will be paid, by or on 
behalf of the contractor, to any person for influencing or attempting to 
influence an officer or employee of any agency. This applies to a 
Member of Congress, an officer or employee of Congress, or an 
employee of a Member of Congress in connection with the awarding of 
any federal contract, the making of any federal grant. Including the 
making of any federal, loan the entering into of any cooperative 
agreement, and the extension, continuation, renewal, amendment, or 
modification of any federal contract, grant, loan, or cooperative 
agreement. 
 
12.52.2 If any funds other than federal appropriated funds, have been paid or will be paid 
to any person for influencing or attempting to influence an officer or employee of 
any agency, member of Congress, an officer or employee of Congress, or an 
employee of a member of Congress in connection with this federal contract, grant, 
loan, or cooperative agreement, the undersigned shall complete and submit 
Standard Form-LLL, “Disclosure Form to Report Lobbying,” in accordance with its 
instructions. 
 
12.52.3 Contractor shall include Lobbying Certification language in the award documents 
for all subcontractors (including sub-grants, and contract under grants, loans, and 
cooperative agreements) and that all sub-recipients shall certify and disclose 
accordingly. 
 
12.52.3.1 The Lobbying Certification is a material representation of fact upon 
which reliance was placed when this transaction is made or entered into. 
Submission of this certification is prerequisite for making or entering into 
this transaction imposed by section 1352, Title 31, U.S. Code. Any 
successful proposer(s) who fail to file the required certification shall be 
subject to a civil penalty of not less than $10,000.00 and not more than 
$100,000.00 for each such failure. 
 
12.53 
CLEAN AIR ACT & CLEAN WATER ACT 
 
Contractor must comply with all applicable standards, orders, or requirements issued under 
section 306 of the Clean Air Act (42 U.S.C. 7606), section 508 of the Clean Water Act (33 
U.S.C. 1368) Executive Order 11738, and Environmental Protection Agency regulations. 
 
12.54 
ENERGY POLICY AND CONSERVATION ACT 
 
Contractor must adhere to the standards and policies relating to energy efficiency, which 
are contained in the State energy conservation plan issued in compliance with the Energy 
Policy and Conservation Act (Pub. L. 94-163, 89 Stat.871). 
 
12.55 
CONTRACT DISPUTES  
 
All Contract disputes will be handled in accordance with the Maricopa County Procurement 
Code, MCI-906 
 
12.56 
INCORPORATION OF DOCUMENTS

SERIAL# 260032-RFP 
 
12.56.1 The following are to be attached to and made part of this Contract: 
 
12.56.1.1 Exhibit A – Vendor Information and Pricing 
 
12.56.1.2 Exhibit B – Scope of Work 
 
12.56.1.3 Exhibit C – WIOA Youth Program Element Requirements. 
 
12.56.1.4 Exhibit D – Arizona@Work Maricopa County Youth Program Structure 
 
12.57 
NOTICES 
 
All notices given pursuant to the terms of this contract shall be addressed to: 
 
For County: 
 
Maricopa County 
Office of Procurement Services 
301 W. Jefferson St. Suite 700 
Phoenix, Arizona 85003-2164 
 
 
For Contractor: 
 
Empowering Services, LLC. 
719 E. Northern Avenue 
Phoenix, AZ 85020 
 
12.58 
INQUIRIES 
 
12.58.1 Administrative telephone/email inquiries shall be addressed to: 
 
ELIZABETH KUTTNER, SENIOR PROCUREMENT OFFICER 
TELEPHONE: (602) 506-0099 
elizabeth.kuttner@maricopa.gov 
 
12.58.2 Inquiries may be submitted by telephone but must be followed up in writing. No 
oral communication is binding on Maricopa County.

SERIAL# 260032-RFP 
 
 
 
02/02/2026

SERIAL# 260032-RFP 
 
EXHIBIT A – VENDOR INFORMATION AND PRICING 
 
 
COMPANY NAME: 
Empowering Services, LLC 
DOING BUSINESS AS (dba): 
 
MAILING ADDRESS: 
719 E. Northern Avenue, Phoenix, AZ 85020 
REMIT TO ADDRESS: 
719 E. Northern Avenue, Phoenix, AZ 85020 
TELEPHONE NUMBER: 
623-271-7502 
WWW ADDRESS: 
www.Empoweringservicesaz.com 
CONTACT NAME: 
Jennifer Maxey 
CONTACT TELEPHONE NUMBER: 
623-271-7502 
CONTACT EMAIL ADDRESS: 
J.maxey@empoweringservicesaz.com 
UNIQUE ENTITY IDENTIFIER (UEI): 
FT5YR3EEWAU8 
 
 
  
YES 
NO 
REBATE 
WILL ALLOW OTHER GOVERNMENTAL ENTITIES TO PURCHASE 
FROM THIS CONTRACT:  
 
X 
 
WILL ACCEPT PROCUREMENT CARD FOR PAYMENT: 
 
X 
 
 
 NET THIRTY (30) DAYS 
 
Maricopa County requires that Overhead plus Profit will NOT exceed 10 percent of the total 
cost of service. 
 
ELEMENT 1 PRICING 
 
Tutoring, Study Skills Training, Instruction & Dropout Prevention 
 
Costs proposed for Element 1 reflect direct labor required to deliver individualized tutoring, study skills 
instruction, and dropout prevention services aligned with participant Individual Service Strategies (ISS) and 
County referrals. Program Coordinator and Academic Tutor/Learning Specialist labor includes direct 
instructional services and required service preparation activities such as academic assessments, 
individualized learning plan development, curriculum alignment, progress monitoring, and coordination with 
County Career Advisors to ensure timely service initiation. All costs are directly attributable to participant 
service delivery. 
 
 
 
 
CONTRACTOR - DIRECT LABOR ELEMENT 1 
Classification 
Hourly Rate 
Overhead 
 Profit 
Proposed 
Total 
Hourly 
Rate 
President – Student Services & Operations  $16.20 
$.80 
$1.00 
$18.00 
Manager- Program Services  
$20.70 
$1.00 
$1.30 
$23.00 
Support Coordinators  
$22.50 
$1.00 
$1.50 
$25.00 
Client Services Coordinator  
$18.00 
$1.00 
$1.00 
$20.00 
 
 
 
 
$86.00

SERIAL# 260032-RFP 
 
ELEMENT 3 PRICING 
 
Paid & Unpaid Work Experience (WEX) 
 
Costs proposed for Element 3 support the delivery of paid and unpaid work experience services, including 
employer engagement, worksite development, participant placement, monitoring, and evaluation. 
Workforce Program Manager, Job Developer, and Program Coordinator labor includes direct service 
delivery and required work experience preparation activities such as employer outreach, worksite vetting, 
work experience agreement development, participant orientation, timesheet coordination, and ongoing 
worksite monitoring. Administrative labor and overhead remain within the allowable forty percent (40%) 
limit, with the majority of funds supporting direct participant work experience activities. 
 
 
 
ELEMENT 7 PRICING 
 
Supportive Services 
 
Costs proposed for Element 7 reflect direct labor and direct non-salary expenses necessary to assess, 
coordinate, authorize, and document supportive services based on participant needs and County approval. 
Program Coordinator and Case Manager/Supportive Services labor include participant engagement, 
supportive service planning, coordination with County Career Advisors, documentation, and verification 
required to issue direct supports such as transportation assistance, work attire, testing fees, and 
educational supplies. All supportive services are billed at direct cost only. 
 
 
CONTRACTOR - DIRECT LABOR ELEMENT 3 
Classification 
Hourly Rate 
Overhead 
 Profit 
Proposed 
Total 
Hourly 
Rate 
President – Student Services & Operations  $16.20 
$.80 
$1.00 
$18.00 
Manager- Program Services  
$20.70 
$1.00 
$1.30 
$23.00 
Support Coordinators  
$22.50 
$1.00 
$1.50 
$25.00 
Client Services Coordinator  
$18.00 
$1.00 
$1.00 
$20.00 
 
 
 
 
$86.00 
CONTRACTOR - DIRECT LABOR ELEMENT 7 
Classification 
Hourly Rate 
Overhead 
 Profit 
Proposed Total 
Hourly Rate 
President – Student Services & Operations  $16.20 
$.80 
$1.00 
$18.00 
Manager- Program Services  
$20.70 
$1.00 
$1.30 
$23.00 
Support Coordinators  
$22.50 
$1.00 
$1.50 
$25.00 
Client Services Coordinator  
$18.00 
$1.00 
$1.00 
$20.00 
 
 
 
 
$86.00

SERIAL# 260032-RFP 
 
EXHIBIT B – SCOPE OF WORK 
 
 
Empowering Services, LLC (Empowering Services) is a for-profit organization focusing on employment, 
advocacy, work readiness, skill building, and social service support for high school age students, transition-
aged youth, and adults. Our mission is empowering individuals in emerging markets to create independence 
and improve career development within economic security. We operate under three basic principles: ethical 
standards, client success, and independence. We believe that each person has in them the ability to be 
successful, with support and guidance. Through our community and partners, Empowering Services builds 
a success team and remains with our clients each step of the way. We work with youth who have dropped 
out of high school or are in danger of dropping out, youth who have intellectual and developmental 
disabilities, youth from low-income families, youth with basic skills deficiencies, and English language 
learners. 
 
Empowering Services shall contract with Maricopa County to address employment and educational needs 
of the County youth and provide service strategies for Workforce Innovation and Opportunity Act (WIOA) 
Elements 1, 3 and 7 as noted in the Scope of Work for this Request for Proposal (RFP). We propose to 
serve an annual total of 300-500 youth who are high school dropouts, justice involved, pregnant or 
parenting, in, or aged out of, foster care, homeless/runaway, have a disability, low-income and basic skills 
deficient, and low-income and/or and English Language Learning (ELL). Services will be provided at our 
corporate office located in Maricopa County, virtually or at a facility provided by the county. 
 
Empowering Services understands the emerging markets and need to stabilize the Arizona economy with 
a skilled and driven workforce ready to succeed. As a minority owned company, Empowering Services 
supports underserved, diverse communities to ensure employment skills are taught and secondary 
education or trades are highlighted to offer a path to stability and self-sufficiency for individuals and their 
families. Our service teams reflect the culture and backgrounds of the diverse communities served 
throughout Arizona. Service team members get to know, and guide, program participants with knowledge 
and creative ideas to support them. This includes working with a multitude of employment goals, while 
understanding barriers and how to navigate them. Empowering Services has contracts as a Vocational 
Rehabilitation (VR) vendor and an Arizona Developmental Disabilities Division (DDD) provider. 
 
ELEMENT 1: TUTORING, STUDY SKILLS TRAINING, INSTRUCTION, AND DROPOUT PREVENTION: 
 
1.1 Tutoring, study skills training, instruction and evidence-based dropout prevention and recovery 
strategies that lead to completion of the requirements for a secondary school diploma or its 
recognized equivalent (including a recognized certificate of attendance or similar document for 
individuals with disabilities) or for a recognized post-secondary credential. 
 
Dropping out of school programs is a cumulative process that begins in the primary grades, not a single 
event. Early intervention can mitigate dropping out of school by fostering positive academic and personal 
developments before students settle into negative academic routines. Identifying and knowing the 
stereotypes that come with program dropout rates are crucial factors. Many youth feel they are falling 
behind and will not catch up, while others feel a sense of burden or responsibility to those outside of school, 
older parents, or younger siblings and are distracted by the need. 
 
Empowering Services’ training and developmental intervention programs work closely to help identify youth 
at risk of dropping out of high school and to realign them with a plan that fits their abilities and offers 
strategies that lead to completion of the requirements for a secondary school diploma, or its recognized 
equivalent, or for a recognized post-secondary credential. Creating a strong support base is essential, as 
is implementing program topics such as SOAR (Skills, Opportunities, and Recognition) and STEP (School 
Transitional Environment Program). These topics and secessions help the student understand the 
importance of the programs, as well as the consequences one may face without the proper training as they 
work toward independence. To help the students achieve success, it is essential that we maintain constant 
communication with school counseling teams and program leaders, along with parents. We establish a 
sense of comfort and trust within the team to work through tough times. Key focus areas that help re-engage 
students into Empowering Services’ program include:  
• 
Communication 
• 
Understanding why they cannot commit

SERIAL# 260032-RFP 
 
• 
Looking at alternative supportive options 
• 
Moving barriers for the student/family 
• 
Discussing the impact and importance of program participation 
 
1.2 In addition to secondary school tutors, ARIZONA@WORK also requests proposals from 
organizations that can access subject matter experts in specific occupations for post-secondary 
credential tutoring.  
Empowering Services provides support for students in a variety of post-secondary credentials and can 
access subject matter experts in different occupations. Our focus is technical training that is essential for a 
variety of careers, including high-demand and high-growth industry clusters. One example is our Clerical 
Technology Program, necessary for all industries, which enables participants to learning Microsoft Office 
Suites, keyboarding, customer service skills, office, phone, and email etiquette. We also provide support 
for specific training in the Healthcare & Social Assistance cluster with certification in Non-Medical Home 
Healthcare, provided through a DBA, Family First Homecare of Arizona. Non-medical home healthcare can 
include assistance with eating, bathing, maintaining personal hygiene, dressing, toileting, basic mobility, 
preparing meals, transportation assistance, light housecleaning, laundry, and shopping for essentials, as 
well as companionship and supervision.  
 
Empowering Services has a certified trainer who can provide tutoring if needed. In addition, our wide 
network of training partners including Heart Savers, Practical Training Solutions, and Elite Training, 
enabling us to access qualified tutors in a variety of fields.  
 
1.3 Minimum requirements for delivering this service: 
Tutor Support Coordinators are the program facilitators working closely with program participants in need 
of tutoring services. All Tutor Support Coordinators are required to have Level I fingerprint clearance cards. 
We conduct in-depth reference checks, state background checks, and require disclosure of any felonies or 
misdemeanors in a notarized document. 
 
1.3.1 Tutors must possess a high school degree or equivalent; associate or bachelor’s degree a plus. 
All Empowering Services’ Tutor Support Coordinators have a minimum of a bachelor’s degree. 
 
1.3.2 Be proficient in the subjects they are tutoring. 
Our coordinators have demonstrated proficiency in the subjects they are tutoring, with a minimum of 3-5 
years’ experience. 
 
1.3.3 Have experience assessing the progress of students to ensure effective processes. 
Our coordinators have demonstrated proficiency in the subjects they are tutoring, with a minimum of 3-5 
years’ experience assessing student progress. Coordinators ensure that the pace of workshops and 
discussions are adaptable for all learning levels. 
 
1.3.4 Have experience preparing lesson plans and personalized instruction. 
Our coordinators have demonstrated proficiency in the subjects they are tutoring, with a minimum of 3-5 
years’ experience preparing lesson plans and offering personalized instruction.  
 
1.4 As a result of engagement in the serve, youth will: 
As a result of engaging in Element 1 services, youth will increase proficiency, grade level, or Educational 
Functioning Level (EFL) in a specific academic skill area, remain in school, working towards their high 
school diploma or post-secondary credential, and attain a high school diploma or post-secondary credential. 
Empowering Services works with youth to help them establish their goals, monitor the participants’ 
progress, and help remove barriers to achieving their goals. Barriers include, but are not limited to, the 
following: High School Dropout; Justice Involved; Pregnant or Parenting; In, or Aged out of, Foster Care; 
Homeless/Runaway; Has a Disability; Low-Income and Basic Skills Deficient; and Low-Income and ELL. 
Empowering Services has had much success working with students in other DES (Department of Economic 
Security) programs, as well. In 2023-2024, we had over 150 students enrolled in post-secondary education 
programs. Our participant success is due to our experience and our efficient and comprehensive supported 
services. We strive to keep participants engaged, achieving positive outcomes to ensure independence 
and success.

SERIAL# 260032-RFP 
 
1.4.1 Increasing proficiency, grade level or Educational Functioning Level (EFL) in a specific academic skill 
area. 
Empowering Services will work with students and their alternative education provider to ensure that they 
increase grade level or EFL in the academic areas where they have need. Empowering Services has an 
outstanding relationship with the Arizona Department of Education (DOE) and all schools within Maricopa 
County. Currently, we serve as a program provider for PRE-ETS (Employment Transition Services) for the 
Arizona Department of Economic Security/Arizona Department of Education (ADES/ADOE). Our team 
works directly with school counselors, school principals, secondary education facilitators, and students to 
develop soft skills building and secondary education in schools throughout many school districts that include 
Deer Valley School District, Glendale Union, Agua Fria, Mesa Public Schools, Gilbert/Chandler, Tempe 
Union, Peoria District, Phoenix Union, and Scottsdale/Cave Creek District. This allows Empowering 
Services the ability to implement additional programs and services and quickly assess proper program 
readiness for identified students with minimal startup time and effective services. Empowering Services has 
a long-standing relationship in these districts as the subject matter expert working directly with school 
officials.  
 
1.4.2 Remain in school, working towards their high school diploma or post-secondary credential. 
Empowering Services will work with students and their school to ensure that they remain in school, working 
toward their high school diploma or post-secondary credential. 95% of youth that Empowering Services has 
worked with have obtained their high school diploma or post-secondary credential.  
 
1.4.3. Attain a high school diploma or post-secondary credential. Empowering Services will work with 
students and their school to ensure that they obtain their high school diploma or post-secondary credential. 
99% of youth that Empowering Services has worked with have obtained their high school diploma or post-
secondary credential.  
 
1.5   Service Tasks to be performed by the vendor:  
Empowering Services tailors our services to the individual. Empowering Services will provide the following 
service tasks through participants’ engagement with our Tutor Support Coordinators: 
Tutor Support Coordinators: 
 
1.5.1 
Help youth identify areas of academic concern. 
Tutor Support Coordinators work one-on-one to help youth identify areas of academic concern, by 
assessing grades and transcripts and by discussing concerns. 
 
1.5.2 
Assist youth with overcoming learning obstacles. 
Tutor Support Coordinators work directly with youth, as well as with schools, workplaces, and support 
services to help youth overcome learning obstacles, whether these learning obstacles are academic, like 
lack of basic skills or learning differences, or external, such as lack of transportation, food insecurity, or 
need for childcare. 
 
1.5.3 
Provide resources, tools, and instruction to develop effective learning strategies. 
Tutor Support Coordinators adapt to the individuals they work with to provide resources, tools, and 
instruction to develop effective learning strategies. They may work one-on-one with participants or, if they 
have several clients with similar needs, may offer group instruction. In all cases, Tutor Support Coordinators 
focus on the best interests of individuals and provide resources in the context that is most effective for 
individual students. 
 
1.5.4 
Provide active learning experiences to keep participating youth engaged. 
Tutor Support Coordinators provide active learning experiences that include self-assessments and 
exercises to engage youth. Learning experiences may take place individually or in a group setting. 
 
1.5.5 
Monitor individual student learning progress. 
Tutor Support Coordinators focus on individual student progress through all interaction. They keep detailed 
records and check in with students on a regular basis. In group settings, there is time for individual questions 
and interaction.  
 
1.6 Vendor Accountability and Performance Measurements 
1.6.1 
Provide monthly reports indicating student progress and achievement levels.

SERIAL# 260032-RFP 
 
Empowering Services will provide monthly reports indicating student progress and achievement levels. The 
performance and outcomes of participants’ success within our program will be monitored and data captured 
as part of an audit that senior management will conduct randomly. Empowering Services will conduct client 
satisfaction surveys for this solicitation. Empowering Services believes performance outcomes are key 
components to our success and will ensure client success is at the forefront of our service agreement.  
 
1.6.2 Youth will be matched with a tutor within 14 days of referral.  
Empowering Services commits to matching youth with a tutor within 14 days of referral. 
 
1.6.3 Adhere to budgeted amounts and receive approval for increases prior to exceeding budgets.  
Empowering Services has extensive experience working as a Vocational Rehabilitation (VR) vendor and 
an Arizona Developmental Disabilities Division (DDD) provider. Therefore, we are required to adhere to 
budgeted amounts, and, if needed, receive approval for increases prior to exceeding budgets. Empowering 
Services’ President, Terrell Maxey, has more than 20 years’ experience managing budgets for corporations 
and service contracts. 
 
 
2.0 
ELEMENT 3: PAID AND UNPAID WORK EXPERIENCE 
 
2.1 
WIOA identifies four types of work experience for youth: summer employment and other 
employment opportunities available throughout the school year, pre-apprenticeship 
programs, internships and job shadowing, and on-the-job training. WIOA requires that a 
minimum of 20 percent of local area funds for the Title I Youth program be spent on work 
experience. WIOA funds are used to pay the youth’s wages and for staff time spent 
developing and monitoring work experience activities. For youth placed in a work 
experience, the expectation is that the majority of the funds will be spent on youth wages. 
 
Empowering Services currently provides work experiences to youth through the Youth Program Work 
Experience (WEX) as well as Trial Work Experience (TWE) and Work Adjustment Training (WAT) for 
individuals enrolled in DES programs. Trial Work Experience (TWE) is an exploration of a client’s ability 
and capacity to perform work duties in a single realistic, integrated work setting for the purposes of eligibility 
decision, and is used for those clients who require further assessment to determine eligibility for Vocational 
Rehabilitation services. The process begins as such:  
• 
Client Service Planning Meeting: which, among other things, the purpose is to develop and agree 
upon the client’s service objectives that are documented on the Client Service Plan. In addition, the 
meeting serves to identify an appropriate location in which to conduct the WEX or TWE. Such a 
location should be in the most competitive and integrated setting, consistent with the client’s needs 
and choices. 
• 
The services will consist of short-term learning work experience with a maximum of 320 hours 
• 
Once the setting of the WEX or TWE is identified, Empowering Services Job Developers will start 
the evaluation process within (3) days of the start date.  
Empowering Services works with individuals with the following general disabilities: physical disabilities, 
developmental disabilities, mental illness, learning disabilities, deafness/hard of hearing, blindness/visual 
impairments, and traumatic brain injuries. Our services include a comprehensive assessment of each 
client’s work skills, work habits, and work behaviors in the following areas: communication, teamwork, 
critical thinking, and problem solving, task/time management and organization, attendance, 
appearance/hygiene, and self-management. The assessment will also include a thorough analysis of how 
the specific disabilities documented above affect functional limitations. 
 
Work Adjustment Training (WAT) is a process to help individuals adjust to work environments and 
develop skills for the modern work world. These experiences can test a person’s analytical thinking, ability 
to work under stress, proper behaviors, work readiness, and task retention in the workplace. The 
environments in which WAT services can be provided vary and are based upon the individual needs and 
choices of the person receiving WAT services. We can provide such services in over 80 community 
partnered environments, depending on clients’ needs. We can also service WAT in our facility in a clerical 
environment. Our experience with these programs enables us to provide a wide variety of opportunities for 
work experience for youth.

SERIAL# 260032-RFP 
 
2.2 
Work experiences are planned, structured learning opportunities that take place in a 
workplace for a limited period of time. This element is designed to enable youth to gain 
exposure to the world of work and its requirements, explore careers, and may include 
internships and job shadowing.  
Through WEX, TWE and WAT, Empowering Services has established partnerships with a variety of 
workplaces in high-demand industries, including Healthcare & Social Assistance, Transportation & 
Warehousing, Finance & Insurance, and Information Technology, with planned, structured learning 
opportunities in the workplace.  
 
2.3 
Work experience may be paid or unpaid, as appropriate. A work experience may take place 
in the private for-profit sector, the non-profit sector, or the public sector. Labor standards 
apply in any work experience where an employee/employer relationship, as defined by the 
Fair Labor Standards Act or applicable State law, exists. Consistent with § 680.840 of this 
chapter, funds provided for work experiences may not be used to directly or indirectly aid 
in the filling of a job opening that is vacant because the former occupant is on strike, or is 
being locked out in the course of a labor dispute, or the filling of which is otherwise an issue 
in a labor dispute involving a work stoppage. Work experiences provide the youth 
participant with opportunities for career exploration and skill development. 
Empowering Services has existing WEX sites that can be used to focus on career exploration and skill 
development. Empowering Services is committed to following the Fair Labor Standards Act. 
 
2..4 
Providers shall develop work experiences that help youth acquire the personal attributes, 
knowledge, and skills needed to obtain a job and advance in employment. To support their 
successful transition into the work experience, Providers shall provide formal work 
readiness training in person, or virtually to the youth prior to placing them with an employer, 
and throughout the work experience as needed. Providers will be the employer of record for 
the youth, administer their payroll, and must provide insurance and other necessary 
protections for the youth adults. Adherence to Child Labor Laws and work permits are 
required. 
Empowering Services will provide formal work readiness training in person, or virtually, to the youth prior 
to placing them with an employer, and throughout the work experience as needed. In our current programs, 
we evaluate all participants’ soft skills to ensure that they are suitable to work in a competitive work 
environment. As a result of these evaluations, we provide training to all program participants on soft skills 
such as task management, time management, organization, communication, hygiene/appearance, self-
management and much more. Our in-depth Workplace Readiness Workshop consists of 30 hours, 
depending on program participants. During this training, we strive to ensure that program participants 
develop an understanding of workplace competencies, soft skills and work culture. Our ability to place 
participants into work experiences of all types speaks to our team experience and ability to be an efficient 
service provider.  
 
2.5 
Work experiences should be focused around high demand occupations and industry 
clusters. The vendor will work with participants to identify opportunities that align with their 
goals, taking into consideration, location, job skills, interests, and barriers. 
Empowering Services conducts intensive intake sessions, called Client Service Planning Sessions, to 
determine clients’ location, job skills, interests, and barriers, in addition to their salary requirements. During 
these Client Service Planning Sessions, clients take self-assessments to help determine interests and skills 
and speak one-on-one with their Youth Support Coordinator. Empowering Services has existing partners 
in high demand occupations and industry clusters, including Healthcare & Social Assistance, Finance & 
Insurance, Transportation & Warehousing, and Information Technology. Our experience with state 
contracts in both Nevada and Arizona, as well as our existing partnerships, enable us to secure partners in 
additional occupations and industry clusters.  
 
2.6 
Work experiences must include academic and occupational education. The educational 
component may occur concurrently or sequentially with the work experience, inside or 
outside the work site. The work experience employer or vendor can provide the academic 
and occupational component. The academic and occupational education component refers 
to contextual learning that accompanies a work experience. It includes the information 
necessary to understand and work in specific industries and/or occupations.

SERIAL# 260032-RFP 
 
Empowering Services provides academic and educational training. We provide training in hard skills, such 
as computer software, as well as soft skills training, including workplace readiness, high-demand industries, 
desirable characteristics in the workplace, and considerations in workplace size and location. Our existing 
partners provide on-the job training, and Youth Support Coordinators monitor and document both soft and 
hard skill development. Youth Support Coordinators also help with identifying and addressing any barriers 
to a successful work experience for our clients.  
 
2.7 
Minimum requirements for delivering this service include: 
2.7.1 
Businesses selected as work sites for paid and unpaid work experiences must be licensed by the 
State of Arizona and be in good standing with the Better Business Bureau.  
Empowering Services commits to selecting work sites that are licensed by the State of Arizona and be in 
good standing with the Better Business Bureau. Existing partners who provide work sites for our programs 
include C-A-L Ranch Stores, several warehouses, R.K.S. Plumbing, Smart & Final, DSW Designer Shoe 
Warehouse, State Farm Insurance, TPC Scottsdale, McCormick Ranch Golf Club, JW Marriott, Hertz Car 
Rental, and a variety of small businesses to name a few. 
2.8 
As a result of engagement in the service, youth will:  
Empowering Services conducts surveys for our WEX, Pre-ETS and DES clients. Based on past results, 
youth engaged in our Work Experience, Trial Work Experience and Work Adjustment Training (WAT) have 
increased knowledge of career opportunities, improved work readiness skills, and increased workplace 
competencies. 
 
2.8.1 
Increase knowledge of career opportunities. 
Survey results from 2024 indicate that 98% of participants in our work experience programs increased 
knowledge of career opportunities.  
 
2.8.2 
Improve work readiness skills. 
Survey results from 2024 indicate that 96% of participants in our work experience programs increased their 
work readiness skills. 
 
2.8.3 
Increase workplace competencies. 
Survey results from 2024 indicate that 97% of participants in our work experience programs increased their 
workplace competencies. 
 
2.9 
Service tasks to be performed by the vendor: 
Empowering Services will provide the following service tasks through participants’ engagement with our 
Youth Support Coordinators: 
 
2.9.1 
Develop and place youth in work experience opportunities in high demand occupations related to 
their occupational interests. 
Using our Client Service Planning Session process, we will determine the occupational interests of the 
youth in the program. We will use our existing partnerships with high demand occupations and industry 
clusters both to place youth and to leverage additional placements to match their interests with high-
demand occupations. We ensure that opportunities are streamlined to ensure quick onboarding once 
participants are trained and acquire the skills needed for their work experience. 
 
2.9.2 
Develop and document competency checklists for each youth’s work experience. 
We have existing WEX, TWE and WAT Assessment rating forms, which Youth Support Coordinators can 
use to assess the client’s abilities, capabilities and learning of the tasks, along with the client on a weekly 
basis. In the Assessment, competencies include attendance, punctuality, grooming, following direction, 
quality of work, dependability, working relationships, work behavior, following rules, accepting of 
supervision, and problem solving. Assessments also evaluate core work readiness, communication, 
teamwork, critical thinking, and problem solving, task/time management, attendance, managing symptoms 
or effects of a disability, appearance/hygiene, and self-management. Using these templates, and individual 
Career Planning Sessions, Youth Support Coordinators will develop and document competency checklists 
individualized to each youth’s work experience.  
 
2.9.3 
Collect signed time sheets from youth. 
Youth Support Coordinators will collect signed time sheets from youth bi-weekly or monthly, as required by 
ARIZONA@WORK.

SERIAL# 260032-RFP 
 
 
Empowering Services will: 
2.9.4 
Develop and execute formal worksite agreements stipulating: 
2.9.4.1 the roles and responsibilities of each party; 
2.9.4.2 the duration, tasks, duties, and expectations for the job; 
2.9.4.3 the terms, conditions, stipulations, and assurances related to the relationship; 
2.9.4.4 the participant’s orientation, wage, hours, work schedule and supervisor; 
2.9.4.5 health and safety standards; 
2.9.4.6 identification of the academic and educational component, including how it will be provided; 
2.9.4.7 a termination clause. 
 
Based on templates created through our existing work experience programs, Empowering Services’ Youth 
Support Coordinators will develop and execute formal worksite agreements with every site where youth are 
placed. These agreements will include the roles and responsibilities of each party, the duration, tasks, 
duties, and expectations for the job, the terms, conditions, stipulations, and assurances related to the 
relationship, the participant’s orientation, wage, hours, work schedule and supervisor, health and safety 
standards, identification of the academic and educational component and a termination clause. 
 
2.10 
Maintain ongoing monitoring/oversight through in-person visits with worksite employers to 
provide support, technical assistance, ensure worksite agreements are upheld, ensure adequate 
supervision is provided, ensure quality mentoring and work experience is provided and ensure 
worksites are in compliance with ADA, Equal Opportunity, workplace safety and child labor laws. 
Empowering Services providers currently maintain ongoing monitoring/oversight through in-person visits 
with worksite employers for WEX. We provide support, technical assistance, ensure worksite agreements 
are upheld, ensure adequate supervision is provided, ensure quality mentoring and work experience is 
provided and ensure worksites are in compliance with ADA, Equal Opportunity, workplace safety, and child 
labor laws. 
 
2.11 
Vendor Accountability and Performance Measurements 
 
2.11.1 Adhere to budgeted amounts and receive approval for increases prior to exceeding budgets. 
Empowering Services has extensive experience working as a Vocational Rehabilitation (VR) vendor and 
an Arizona Developmental Disabilities Division (DDD) provider. Therefore, we are required to adhere to 
budgeted amounts, and, if needed, receive approval for increases prior to exceeding budgets. Empowering 
Services’ President, Terrell Maxey, has more than 20 years’ experience managing budgets for corporations 
and service contracts. 
 
2.11.2 Placement of the youth in a work experience within 30 days of referral. Our team looks to place 
participants in work experiences within 10-12 days of receiving the authorization and commits to doing so 
within 30 days of the referral. 
 
2.11.3 Placement in a work experience aligned with the youth’s career goals. 
Empowering Services works with participants to determine their career goals. Our extensive network of 
partners enables us to provide employment opportunities that align with those goals. We have a 95% 
placement rate and 97% retention rate, which illustrates our success in creating work experiences that 
match each youth’s skills and career goals with employer needs. 
 
2.11.4 Provide final copy of youth’s competency evaluation to ARIZONA@WORK. 
Employment Services commits to providing a final copy of each youth’s competency evaluation to 
ARIZONA@WORK. 
 
2.11.5 Provide Certificate of Completion for work readiness classes.  
Employment Services commits to providing a Certificate of Completion for work readiness classes for each 
youth enrolled in the program to ARIZONA@WORK. 
 
4.0 ELEMENT 7: SUPPORTIVE SERVICES 
 
4.1 
 Supportive services remove barriers and enable a youth to participate in WIOA activities. 
Examples of support services include transportation assistance (bus passes, gas cards, Uber/Lyft

SERIAL# 260032-RFP 
 
gift cards), work related expenses (such as clothing, work shoes, uniforms, tools, etc.), childcare, 
testing fees, books and other training related expenses, rental and utility assistance, car repairs 
and reasonable accommodations for individuals with a disability. 
Empowering Services currently works with program participants that need support in enrolling into social 
services and may need short-term supported service. For transportation, we have partnered with Uber and 
Lyft in the past. We have also helped participants apply for gas cards, reduced bus fare cards, Paratransit 
and Dial-A-Ride services. We purchase monthly, weekly and daily bus passes for youth as well as add 
funds directly to youth metro bus account. We have assisted with work-related expenses, such as 
computers and training related expenses. We also provide debt remediation support. If a participant has 
fallen behind on a bill due to being unemployed or underemployed, we can assist the participant with these 
payments. We will also guide the participant in asking for an extended grace period to assist in alleviating 
the burden of such debt. For training-related expenses, we offer financial support for licensure/certification 
testing fees, books, and other necessary supplies to obtain and maintain employment. We also understand 
all participants are not the same and some may need accommodations. Work accommodations may include 
physical accessibility, assistive technology, communications such as sign language or braille, and policy 
enhancements. We assist clients with such needed accommodations to ensure their success before being 
hired and in the workplace. 
 
4.2 ARIZONA@WORK staff shall assess program participants and determine the type of support 
services needed prior to authorizing support service distribution by a vendor. Services should be 
appropriate and justified as well as be delivered effectively and efficiently.  
Empowering Services has experience providing a variety of support services and commits to following 
ARIZONA@WORK’s guidance prior to distributing support services to participants in our programs. 
 
4.3 ARIZONA@WORK will reimburse the vendor for the direct cost of the support service in addition 
to an hourly rate for the administrative cost of delivering the service. Administrative costs may 
include the time it takes to issue a check or purchase a gift card, delivery of services to the youth, 
contacts with the youth to arrange payment for services etc. Flexibility in issuing support services 
to youth will be necessary in order to deliver the service in a way that makes the most sense for the 
individual youth.  
Empowering Services has successful experience working with youth and providing flexible, individualized 
supportive services. 
 
4.4 
Minimum requirements for delivering this service include: 
Providers must have enough liquid cash to issue support services immediately and be reimbursed later. 
Empowering Services has adequate liquid cash to issue support services immediately and be reimbursed 
later. 
 
4.5 
As a result of engagement in the service, youth will: 
4.5.1 
Receive support services quickly to remove immediate barriers. 
Empowering Services experience providing support services will enable us to provide services quickly to 
remove barriers. 
 
4.5.2 
Continue participation in WIOA services and activities. 
Empowering Services will partner with ARIZONA@WORK to ensure that barriers to participation in WIOA 
services and activities are removed and clients continue participating in WIOA services and activities. 
 
4.6 
Service tasks to be performed by the vendor:  
4.6.1 
Purchase support services in person, over the phone or online. 
We will use funds to purchase services in person, over the phone or online to remove barriers from program 
participants. 
 
4.6.2 
Arrange or facilitate delivery of services to youth. 
Empowering Services will arrange or facilitate delivery of all purchased services to youth to ensure that 
they can participate in our programs. 
 
4.6.3 
Collect and submit receipts and other backup documentation to County staff.

SERIAL# 260032-RFP 
 
Our finance department keeps ledgers on all monies paid to all participants and ensures that all monies 
paid is for approved services. Empowering Services commits to providing receipts and backup 
documentation to County staff as required by the program solicitation.  
 
4.6.4 
Notify County staff if youth identifies need for additional support services. 
Empowering Services commits to notifying County staff if, and when, any youth identifies a need for 
additional support services. 
 
4.7 
Vendor Accountability and Performance Measurements 
4.7.1 
Adhere to budgeted amounts and receive approval for increases prior to exceeding budgets. 
Empowering Services has extensive experience working as a Vocational Rehabilitation (VR) vendor and 
an Arizona Developmental Disabilities Division (DDD) provider. Therefore, we are required to adhere to 
budgeted amounts, and, if needed, receive approval for increases prior to exceeding budgets. Empowering 
Services’ President, Terrell Maxey, has more than 20 years’ experience managing budgets for corporations 
and service contracts. 
 
4.7.2 
Limit administrative cost of providing support services to youth through use of refillable gift cards 
and online purchasing when available. Administrative costs should not exceed the cost of the item being 
purchased. 
Empowering Services strives to limit administrative costs where possible and currently provides support 
services through gift cards and online purchasing. 
 
4.7.3 
Compare prices at multiple providers, where appropriate to ensure cost is reasonable and 
competitive. 
Empowering Services commits to comparing prices of at least three to five vendors to ensure that cost is 
reasonable and competitive.  
 
4.7.4 
Issue support service to youth within five business days. 
Empowering Services commits to issuing support services to youth within five business days. 
 
 
Project Personnel  
 
PROJECT PERSONNEL ASSIGNMENTS/ 
RESPONSIBILITIES 
PROFESSIONAL 
EXPERIENCE 
TIME/EFFORT 
Program Manager 
Manager will have responsibility to 
oversee 
program 
services 
while 
developing best practices for client 
services with review and assignment 
of all client services. Manager will 
maintain business relationships while 
ensuring work environments are safe 
and ethical.  
Minimum 8-10 Years 
experience 
and/or 
a 
bachelor's degree in a 
related field of study 
100% 
Team Leader 1 
 
 
Team leader will be responsible for 
caseload 
management 
for 
all 
employment support coordinators. 
Reviewing 
of 
case 
notes 
and 
ensuring 
client 
services 
are 
of 
program standards and efficiency. 
Being a frontline support to all clients. 
Minimum 
5-7 
Years 
experience in related 
field of study and/or a 
bachelor's degree in a 
related field of study 
100% 
Youth 
Support 
Coordinator 
 
Youth Support Coordinator will be 
responsible 
for 
caseload 
management for all employment 
support coordinators. Reviewing of 
case notes and ensuring client 
services are of program standards 
and efficiency. Being a frontline 
support to all clients.  
2-3 years' experience 
with client services  
100%

SERIAL# 260032-RFP 
 
TBH/Tutor/ 
Youth 
Support 
Coordinators 
Tutor/Youth Support Coordinators 
are the front-line service providers 
that will work directly with clients on 
their learning goals and program 
support services.  
Minimum 
2-3 
Years 
experience 
and 
a 
bachelor's degree in a 
related field of study 
100% 
Clerical Technology 
Instructor  
 The trainer will conduct program 
services for the technical program 
with all client participants.  
2-3 years' experience 
with client services 
100%

SERIAL# 260032-RFP 
 
EXHIBIT C – WIOA YOUTH PROGRAM ELEMENT REQUIREMENTS 
 
ELEMENT 1: TUTORING, STUDY SKILLS TRAINING, INSTRUCTION, AND DROPOUT PREVENTION: 
 
1.1 
Tutoring, study skills training, instruction and evidence-based dropout prevention and 
recovery strategies that lead to completion of the requirements for a secondary school 
diploma or its recognized equivalent (including a recognized certificate of attendance or 
similar document for individuals with disabilities) or for a recognized postsecondary 
credential. 
 
1.2 
In addition to secondary school tutors, ARIZONA@WORK also requests proposals from 
organizations that can access subject matter experts in specific occupations for post-
secondary credential tutoring. For example: 
 
1.2.1 
Medical Assisting 
 
1.2.2 
Dental Assisting 
 
1.2.3 
Pharmacy Technician 
 
1.2.4 
Information Technology (A+, Net+, Sec+ etc.) 
 
1.2.5 
Nursing Assisting 
 
1.3 
Minimum requirements for delivering this service include: 
 
1.3.1 
Tutors must possess a high school degree or equivalent; associate or bachelor’s 
degree a plus 
 
1.3.2 
Be proficient in the subjects they are tutoring 
 
1.3.3 
Have experience assessing the progress of students to ensure effective processes 
 
1.3.4 
Have experience preparing lesson plans and personalized instruction 
 
1.4 
As a result of engagement in the service, youth will: 
 
1.4.1 
Increase proficiency, grade level or Educational Functioning Level (EFL) in a 
specific academic skill area 
 
1.4.2 
Remain in school, working towards their high school diploma or post-secondary 
credential 
 
1.4.3 
Attain a high school diploma or post-secondary credential 
 
1.5 
Service tasks to be performed by the vendor: (The list below is not intended to be all 
inclusive.) 
 
1.5.1 
Help youth identify areas of academic concern 
 
1.5.2 
Assist youth with overcoming learning obstacles 
 
1.5.3 
Provide resources, tools and instruction to develop effective learning strategies 
 
1.5.4 
Provide active learning experiences to keep the youth engaged 
 
1.5.5 
Monitor individual student learning progress 
 
1.6 
Vendor Accountability and Performance Measurements

SERIAL# 260032-RFP 
 
 
1.6.1 
Provide monthly reports indicating student progress and achievement levels 
 
1.6.2 
Youth will be matched to a tutor within 14 days of referral 
 
1.6.3 
Adhere to budgeted amounts and receive approval for increases prior to exceeding 
budgets. 
 
ELEMENT 3: PAID AND UNPAID WORK EXPERIENCE 
 
3.1 
WIOA identifies four types of work experience for youth: summer employment and other 
employment opportunities available throughout the school year, pre-apprenticeship 
programs, internships and job shadowing, and on-the-job training. WIOA requires that a 
minimum of 20 percent of local area funds for the Title I Youth program be spent on work 
experience. WIOA funds are used to pay the youth’s wages and for staff time spent 
developing and monitoring work experience activities. For youth placed in a work 
experience, the expectation is that the majority of the funds will be spent on youth wages. 
 
3.2 
Work experiences are planned, structured learning opportunities that take place in a 
workplace for a limited period of time. This element is designed to enable youth to gain 
exposure to the world of work and its requirements, explore careers, and may include 
internships and job shadowing. 
 
3.3 
Work experience may be paid or unpaid, as appropriate. A work experience may take place 
in the private for-profit sector, the non-profit sector, or the public sector. Labor standards 
apply in any work experience where an employee/employer relationship, as defined by the 
Fair Labor Standards Act or applicable State law, exists. Consistent with § 680.840 of this 
chapter, funds provided for work experiences may not be used to directly or indirectly aid 
in the filling of a job opening that is vacant because the former occupant is on strike, or is 
being locked out in the course of a labor dispute, or the filling of which is otherwise an issue 
in a labor dispute involving a work stoppage. Work experiences provide the youth 
participant with opportunities for career exploration and skill development. 
 
3.4 
Providers shall develop work experiences that help youth acquire the personal attributes, 
knowledge, and skills needed to obtain a job and advance in employment. To support their 
successful transition into the work experience, Providers shall provide formal work 
readiness training in person, or virtually to the youth prior to placing them with an employer, 
and throughout the work experience as needed. Providers will be the employer of record 
for the youth, administer their payroll, and must provide insurance and other necessary 
protections for the youth adults. Adherence to Child Labor Laws and work permits are 
required. 
 
3.5 
Work experiences should be focused around high demand occupations and industry 
clusters. The vendor will work with participants to identify opportunities that align with their 
goals, taking into consideration, location, job skills, interests, and barriers. 
 
3.6 
Work experiences must include academic and occupational education. The educational 
component may occur concurrently or sequentially with the work experience, inside or 
outside the work site. The work experience employer or vendor can provide the academic 
and occupational component. The academic and occupational education component refers 
to contextual learning that accompanies a work experience. It includes the information 
necessary to understand and work in specific industries and/or occupations. 
 
3.7 
Minimum requirements for delivering this service include: 
 
3.7.1 
Businesses selected as work sites for paid and unpaid work experiences must be 
licensed by the State of Arizona and be in good standing with the Better Business 
Bureau

SERIAL# 260032-RFP 
 
3.8 
As a result of engagement in the service, youth will: 
 
3.8.1 
Increase knowledge of career opportunities 
 
3.8.2 
Improve work readiness skills 
 
3.8.3 
Increase workplace competencies 
 
3.9 
Service tasks to be performed by the vendor: (The list below is not intended to be all 
inclusive.) 
 
3.9.1 
Develop and place youth in work experience opportunities in high demand 
occupations related to their occupational interests 
 
3.9.2 
Develop and document competency checklists for each youth’s work experience 
 
3.9.3 
Collect signed time sheets from youth 
 
3.9.4 
Develop and execute formal worksite agreements stipulating: 
 
3.9.4.1 the roles and responsibilities of each party 
 
3.9.4.2 the duration, tasks, duties, and expectations for the job 
 
3.9.4.3 the terms, conditions, stipulations, and assurances related to the 
relationship 
 
3.9.4.4 the participant’s orientation, wage, hours, work schedule and supervisor 
 
3.9.4.5 health and safety standards 
 
3.9.4.6 identification of the academic and educational component, including how 
it will be provided 
 
3.9.4.7 a termination clause 
 
3.10 
Maintain ongoing monitoring/oversight through in-person visits with worksite employers to 
provide support, technical assistance, ensure worksite agreements are upheld, ensure 
adequate supervision is provided, ensure quality mentoring and work experience is 
provided and ensure worksites are in compliance with ADA, Equal Opportunity, workplace 
safety and child labor laws. 
 
3.11 
Vendor Accountability and Performance Measurements 
 
3.11.1 Adhere to budgeted amounts and receive approval for increases prior to exceeding 
budgets. 
 
3.11.2 Placement of the youth in a work experience within 30 days of referral 
 
3.11.3 Placement in a work experience aligned with the youth’s career goals 
 
3.11.4 Provide final copy of youth’s competency evaluation to ARIZONA@WORK 
 
3.11.5 Provide Certificate of Completion for work readiness classes

SERIAL# 260032-RFP 
 
ELEMENT 7: SUPPORTIVE SERVICES 
 
7.1 
Supportive services remove barriers and enable a youth to participate in WIOA activities. 
Examples of support services include transportation assistance (bus passes, gas cards, 
Uber/Lyft gift cards), work related expenses (such as clothing, work shoes, uniforms, tools, 
etc.), childcare, testing fees, books and other training related expenses, rental and utility 
assistance, car repairs and reasonable accommodations for individuals with a disability. 
 
7.2 
ARIZONA@WORK staff shall assess program participants and determine the type of 
support services needed prior to authorizing support service distribution by a vendor. 
Services should be appropriate and justified as well as be delivered effectively and 
efficiently. 
 
7.3 
ARIZONA@WORK will reimburse the vendor for the direct cost of the support service in 
addition to an hourly rate for the administrative cost of delivering the service. Administrative 
costs may include the time it takes to issue a check or purchase a gift card, delivery of 
services to the youth, contacts with the youth to arrange payment for services etc. Flexibility 
in issuing support services to youth will be necessary in order to deliver the service in a 
way that makes the most sense for the individual youth. 
 
7.4 
Minimum requirements for delivering this service include: 
 
7.4.1 
Providers must have enough liquid cash to issue support services immediately and 
be reimbursed later. 
 
7.5 
As a result of engagement in the service, youth will: 
 
7.5.1 
Receive support services quickly to remove immediate barriers 
 
7.5.2 
Continue participation in WIOA services and activities 
 
7.6 
Service tasks to be performed by the vendor: (The list below is not intended to be all 
inclusive.) 
 
7.6.1 
Purchase support services in person, over the phone or online 
 
7.6.2 
Arrange or facilitate delivery of services to youth 
 
7.6.3 
Collect and submit receipts and other backup documentation to County staff 
 
7.6.4 
Notify County staff if youth identify need for additional support services. 
 
7.7 
Vendor Accountability and Performance Measurements 
 
7.7.1 
Adhere to budgeted amounts and receive approval for increases prior to exceeding 
budgets. 
 
7.7.2 
Limit administrative cost of providing support services to youth through use of 
refillable gift cards and online purchasing when available. Administrative costs 
should not exceed the cost of the item being purchased. 
 
7.7.3 
Compare prices at multiple Providers where appropriate to ensure cost is 
reasonable and competitive. 
 
7.7.4 
Issue support service to youth within five business days

SERIAL # 260032-RFP 
 
EXHIBIT D – ARIZONA@WORK MARICOPA COUNTY YOUTH PROGRAM 
STRUCTURE 
 
 
Maricopa County (County) is the largest county in Arizona, the second largest government in the State, and 
one of the largest counties in the United States with the geographic area covering 9,226 square miles. The 
County is one of the fastest growing counties in the nation. 
 
The County is governed by the Maricopa County Board of Supervisors (BOS). The County is a designated 
Local Workforce Development Area (LWDA) ARIZONA@WORK-Maricopa County. The five-member BOS 
sets policy as the governing body for the WIOA activities. WIOA funds are provided by the United States 
Department of Labor (USDOL) Employment, Training Administration. Arizona Department of Economic 
Security (DES) contracts with the County for delivery of WIOA services. DES is the state agency responsible 
for WIOA activities throughout the state of Arizona. 
 
The LWDA has two functioning parts related to the program delivery: 
 
1.0 
Maricopa County Workforce Development Board (MCWDB): The MCWDB is a local workforce 
development board appointed by the BOS and certified by the Workforce Arizona Council (WAC). 
The MCWDB is charged with providing strategic guidance and direction for federal, state, and local 
workforce development funds and programs. The MCWDB, in partnership with the BOS, performs 
those functions necessary and appropriate to implement WIOA, including setting policy and 
providing direction and overseeing employment and training programs. 
 
The Maricopa County Workforce Development Board has identified the following industry clusters 
in Maricopa County to be high-growth and in high-demand: 
 
• 
Construction 
• 
Information Technology 
• 
Healthcare & Social Assistance 
• 
Transportation & Warehousing 
• 
Finance & Insurance 
• 
Manufacturing 
 
2.0 
Maricopa County Human Services Department (HSD), Workforce Development Division 
administers service delivery in two ARIZONA@WORK - Maricopa County Comprehensive One-
Stop Career Centers and in several community-based locations. The County staff are located in 
the Career Centers and community-based locations and provide WIOA services: 
 
• 
Adult Program; 
• 
Dislocated Worker Program; and 
• 
Youth Program 
 
MARICOPA COUNTY COMPREHENSIVE ONE-STOP CAREER CENTERS 
 
East Valley One-Stop Career Center 
1001 W Southern Ave., Suite 101 
Mesa, AZ 85210 
West Valley One-Stop Career Center 
4425 West Olive Avenue Suite 190 
Glendale, Arizona, 85302 
 
Specialized Centers are community-based locations where ARIZONA@WORK WIOA activities and 
services 
are 
provided. 
Site 
locations 
can 
be 
found 
at 
the 
website: 
https://arizonaatwork.com/locations/maricopa-county.

SERIAL# 260032-RFP 
 
WIOA YOUTH PROGRAM OVERVIEW INCLUDING YOUTH PARTICIPANT ELIGIBILITY 
 
ARIZONA@WORK-Maricopa County Youth Program is responsible for conducting WIOA Youth Program 
activities for Arizona WIOA Youth Program. The following information from the United States Department 
of Labor, Employment and Training Administration, Division of Youth Services summarizes the federal 
Workforce Innovation and Opportunity Act WIOA Youth Program.1 
 
WIOA Program Description: Under Title I of the Workforce Innovation and Opportunity Act of 2014, 
the WIOA Youth program provides funds to states and outlying areas. States provide local workforce 
development areas resources to deliver comprehensive youth services that focus on assisting out-of-
school youth and in-school youth, with one or more barriers to employment, prepare for employment 
and postsecondary education opportunities; attain educational and/or skills training credentials; and 
secure employment with career/promotional opportunities. 
 
Services: The WIOA Youth program includes the following program elements: 
tutoring; alternative 
secondary school services; paid and unpaid work experiences, which include: summer and year round 
employment opportunities, pre-apprenticeship programs, internships and job shadowing, and on-the-job 
training; occupational skill training; education offered concurrently with workforce preparation and training; 
leadership development opportunities; supportive services; mentoring; follow-up services; comprehensive 
guidance and counseling; financial literacy education; entrepreneurial skills training; services that provide 
labor market and employment information; and postsecondary education and training preparation 
activities. 
 
Eligibility/Target Population: Out-of-school youth (OSY) and in-school youth (ISY) 
 
An OSY is an individual who is: 
(1) Not attending any school (as defined under State law); 
(2) Not younger than age 16 or older than age 24 at time of enrollment; and 
(3) One or more of the following: 
a. A school dropout; 
b. A youth who is within the age of compulsory school attendance, but has not attended school 
for at least the most recent complete school year calendar quarter; 
c. A recipient of a secondary school diploma or its recognized equivalent who is a low-income 
individual and is either basic skills deficient or an English language learner; 
d. An offender; 
e. A homeless individual, a homeless child or youth, or a runaway; 
f. 
An individual in foster care or who has aged out of the foster care system or who has attained 
16 years of age and left foster care for kinship guardianship or adoption, a child eligible for 
assistance under sec. 477 of the Social Security Act (42 U.S.C. 677), or in an out-of-home 
placement; 
g. An individual who is pregnant or parenting; 
h. An individual with a disability; or 
i. 
A low-income individual who requires additional assistance to enter or complete an educational 
program or to secure or hold employment. 
 
An ISY is an individual who is: 
(1) Attending school (as defined by State law), including secondary and postsecondary school; 
(2) Not younger than age 14 or (unless an individual with a disability who is attending school under 
State law) older than age 21 at time of enrollment; 
(3) A low-income individual 
(4) One or more of the following: 
a. Basic skills deficient; 
b. An English language learner; 
c. An offender; 
d. A homeless individual, a homeless child or youth, or a runaway; 
e. An individual in foster care or who has aged out of the foster care system or who has attained 
16 years of age and left foster care for kinship guardianship or adoption, a child eligible for 
assistance under sec. 477 of the Social Security Act (42 U.S.C. 677), or in an out-of-home 
placement;

SERIAL # 260032-RFP 
 
f. 
An individual who is pregnant or parenting; 
g. An individual with a disability; or 
h. An individual who requires additional assistance to complete an educational program or to 
secure or hold employment. 
 
Priorities: 
Out-of-School Youth – A minimum of 75 percent of the Youth funds allocated to States and local areas, 
except for the local area expenditures for administration, must be used to provide services to OSY. 
Work Experience – Not less than 20 percent of Youth funds allocated to the local area, except for the local 
area expenditures for administration, must be used to provide paid and unpaid work experiences. 
Focus on Partnering – Co-enrollment encouraged where appropriate with Titles II and IV. 
 
Allotments: The allotment is based on formula provisions including three factors: (1) the number of 
unemployed in areas of substantial unemployment; (2) the number of excess unemployed individuals; and 
(3) the number of economically disadvantaged youth. 
 
WIOA Youth Appropriation by Program Year 
 
PY 2024 
$948,130,000 
PY 2023 
$948,130,000 
PY 2022 
$933,130,000 
PY 2021 
$921,130,000 
 
WIOA Youth Results for PY 2023 
• 
132,402 youth participants served 
• 
Employment, education, or training during the 2nd quarter after exit:  
72.7% 
• 
Employment, education, or training during the 4th quarter after exit:  
73.4% 
• 
Median earnings during the 2nd quarter after exit:  
 
$4,839 
• 
Credential Attainment Rate: 
 
 
 
 
 
61.8% 
• 
Measurable Skill Gains: 
 
 
 
 
 
63.2% 
• 
Effectiveness in serving employers (system-wide measure, not program specific) 
 
 
 
 
 
 
 
 
 
 
 
 
 
1. US Department of Labor, Employment and Training Administration, Division of Youth Services. Last updated January 2025. See 
https://youth.workforcegps.org/resources/2017/08/29/08/48/FactSheet