250047-CDW GOVERNMENT CONTRACT 2024056-01.PDF
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City of Mesa
Contract # 2024056-0
for
Information Technology Solutions Products and Services
with
CDW Government LLC
Effective: July 2, 2024
The following documents comprise the executed contract between the City
of Mesa, and CDW Government effective July 2, 2024:
I.
City of Mesa/CDW-G Signed Contract
II.
Supplier’s Response to the RFP, incorporated by reference
a. OMNIA Partners
City of Mesa, Information Technology Solutions, Products, and Services
5
© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
EXECUTIVE SUMMARY
As a testament to the City of Mesa’s commitment to delivering the highest quality of services
and vision to be leaders in procurement and strategic sourcing, CDW•G recognizes that the City
has taken on a significant undertaking as the lead agency for this OMNIA Partners agreement.
As a current contract holder, CDW•G is uniquely positioned to deliver a comprehensive
contracting solution that simplifies buying and removes the complexity of developing and
implementing IT solutions. We are committed to providing continual value and efficiency to the
procurement process and have the experience and comprehensive offering to meet the City of
Mesa and OMNIA Partners’ needs.
$IILUPLQJour ability to create value for the City of Mesa and OMNIA Partners, in 2022, we
received the Global Customer Value Leadership Award from Frost & Sullivan for the second
year in a row. This award is presented to a company that demonstrates excellence in
implementing strategies that proactively create value for its customers with a focus on improving
the return on the investment that customers make in its services or products.
Breadth of Offerings
Since our last response to the City of Mesa and OMNIA Partners, CDW•G has undergone
significant growth to continue to meet your needs in the vastly changing technology landscape.
In the last year alone, we have expanded our solutions and services offering across cloud
services, software development, data orchestration, ServiceNow expertise, education sector
consulting, security, and systems integration. Currently, we offer more than 100,000 products
from more than 1,100 different manufacturers and software publishers and are committed to
expanding our products, solutions, and services to continue to meet the City of Mesa and
OMNIA Partners’ needs.
Local Presence
Our customers are the center of all we do at
CDW•G and the fuel behind our initiatives,
solutions, and services. Part of our dedication
to our customers is a sales and service force
best suited to the needs of our State, Local,
and Education (SLED) customers. With a
local presence and national reach throughout
the US, our team is ready to continue serving
the City of Mesa and OMNIA Partners. As
you may be aware, we have coworkers in
offices and remote locations in or near every
major city in the US; we have 1 office nearby
in Tempe, Arizona, and nearly 400 coworkers
who reside in AZ.
CDW•G and OMNIA Partners
CDW•G has been managing OMNIA contracts for 15+ years. Under our existing contract with
the City of Mesa and OMNIA Partners, we have adoption within all 50 states and utilization by
900 State Agencies, 6,750 Local Government entities, 1,400 Higher Education entities, and
Figure 1. US Office Locations
City of Mesa, Information Technology Solutions, Products, and Services
6
© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
2,300 K-12 entities. Of these entities, we have successfully built and launched over 92
Participating Public Agency-specific agreements. CDW•G continues to prove without a doubt
that we can keep our commitment to making this contract prosperous amongst our vastly
growing portfolio of offerings.
Small and Diverse Impact Across Local Communities
CDW•G is proud to have a robust Business Diversity Program that actively contributes to the
growth of small, diverse partners and makes positive community impact. CDW’s diverse spend
in 2022 was $3.6B; as a testament to CDW•G’s commitment to how frequently we help our
public sector customers meet their diversity goals with qualified partners, $2.3B of the $3.6B
was solely from CDW•G. As a responsible market leader, CDW•G has the privilege, opportunity,
and responsibility to partner with diverse business partners and bring them with us to every
opportunity. Through our robust partner network, we can seamlessly integrate partners with the
necessary capabilities into our business model, offering small and diverse businesses access to
our resources while striving toward an equitable and inclusive society.
Sector-Specific Organization and Expertise
CDW•G was formed in 1998 to create a company with an exclusive public sector focus. The City
of Mesa and OMNIA Partners have access to regionally based, segment-focused, dedicated
CDW•G Account Teams. This segmentation ensures that CDW•G meets all your needs while
supporting your vision and mission. CDW•G is among the largest education technology
solutions providers as a trusted IT partner to more than 15,000 K-12 schools, as well as
approximately 3,000 colleges and universities.
City of Mesa, Information Technology Solutions, Products, and Services
1
© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
PROPOSAL QUESTIONNAIRE RESPONSE
City of Mesa, Information Technology Solutions, Products, and Services
2
© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
PROPOSAL QUESTIONNAIRE RESPONSE
The City will evaluate and score Attachment A, Attachments C, D, and E (those responses deemed necessary to
evaluate proposers qualifications and approach).
Questionnaire Instructions
Respondents must respond to each question by using the response box provided, failure to do so may result in your
firm’s response being found non-responsive.
Respondents must read and complete the Response Questionnaire of this RFP and provide any documentation
required to support the answers to each question. Vague or disorganized Responses that do not allow sufficient
information for evaluation purposes may result in rejection of a Response.
If your firm has prior experience working with the City DO NOT assume this prior work is known to the evaluation
committee. All Respondents are evaluated on the information contained in their Response and presentations, if
requested. All Responses must be prepared as if the evaluation committee has no knowledge of the firm, their
qualifications, or past projects.
Responses to the questionnaire and related documents and exhibits are to be organized in the same sequence as
presented in the questionnaire. Supporting documents and exhibits not clearly identified to a correlating question will
not be evaluated. The evaluation committee shall have the final determination as to what is considered “clearly
identified”.
How to Respond
The Respondent should provide a concise explanation of its capabilities to satisfy the requirements of this RFP, with
emphasis on completeness and clarity of content. DO NOT assume that you will have any opportunity to make a
presentation or explain any item or detail.
Minimums Qualification
The following requirement(s) have been identified as minimums for this procurement. A “No” response to any of
the following question(s) (1) may be deemed non-responsive and the firm will be removed from the evaluation
process.?
Explanation
The contractor shall provide an explanation to each question/specification, and it is your firm’s responsibility to
ensure that your explanation supports the chosen response (Yes, No). The City reserves the right to correct any
Contractor selected response based on Contractor’s explanation to each question/specification. Proposers will
be scored on selected response (yes or no) and explanations given.
Complies
Explanations
1.
Contractor shall have been in the business
of providing the products and services
described in this RFP for at least two (2).
Yes
No
܈
տ
Yes, CDW•G confirms we have been in the
business of providing the products and services
described in this RFP for at least two years. In
fact, CDW was founded in 1984 and has
sustained consistent growth since then. Specific
to the public sector, we formed CDW•G in 1998
to focus on the needs of federal, state, local, and
education customers. We have been providing
City of Mesa, Information Technology Solutions, Products, and Services
3
© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
IT products and services for nearly 40 years. In
addition, we have been managing OMNIA
Partners contracts for more than 15 years,
providing the products and services described
in this RFP. Under our existing contract with the
City of Mesa and OMNIA Partners, we have
adoption within all 50 states and utilization by
900 State Agencies, 6,750 Local Government
entities, 1,400 Higher Education entities, and
2,300 K-12 entities. Of these entities, we have
successfully built and launched over 92
Participating
Public
Agency-specific
agreements.
Firms Qualifications and General Information
Question
Response
1.
Brief history and description of Supplier to
include
experience
providing
similar
products and services.
Founded in 1984, CDW LLC (CDW) is a leading provider of
technology solutions to over 250,000 customers composed of
small-, medium-, and large-sized public and private entities.
CDW Government LLC (CDW•G) is a wholly owned
subsidiary of CDW, incorporated in 1998 to address the
specific needs of our government, education, and healthcare
customers. Our broad array of products and services ranges
from hardware and software to integrated IT solutions such
as security, cloud, hybrid infrastructure, and digital
experience.
Our unique company structure provides the City of Mesa and
OMNIA Partners with products and services only a large
national reseller can provide, combined with a local presence
typical of a small business. Account Teams are segmented
by agency type, Education (K-12/Higher Ed) or Government
(State and Local/Federal), and by region. To provide the City
of Mesa and OMNIA Partners with one contact who is
knowledgeable of every nuance of their organization, every
customer has a dedicated CDW•G Account Manager as their
primary point of contact. Customers in the largest markets
also have the support of a local Advanced Technology
Account Executive (ATAE) in the field to facilitate onsite
meetings and in-depth technical conversations.
CDW•G is one of the largest technology solution providers in
the US, currently carrying more than 100,000 name-brand
technology
products
from
over
1,100
leading
IT
manufacturers and software publishers. For the full list of our
manufacturers and software publishers, please see our line
card in Tab D, Exhibit 1. We have a large original equipment
manufacturer (OEM) and software publisher presence in our
offices across the country and are supported in the field by
Advanced Technology Account Executives. CDW•G delivers
more than just products; we deliver IT solutions and services
in a manner consistent with procurement guidelines and the
City of Mesa and OMNIA Partners Participating Public
City of Mesa, Information Technology Solutions, Products, and Services
4
© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
Agencies’ preferences. With subject matter experts able to
advise on the right IT solutions and the purchasing avenues
to accommodate efficient and seamless procurement,
CDW•G offers flexibility in how customers engage with and
buy from us. We pride ourselves on our innovation and a
ceaseless desire to deliver an excellent customer experience.
We have over 15 years of experience managing OMNIA
Partners agreements. Through our contract management
capabilities and nationwide state, local, and education
(SLED) sales force, we have successfully expanded contracts
and member utilization rates. We hold three master
agreements, which include Region 4 ESC – TX - Technology
Solutions, Products and Services, City of Mesa - Information
Technology Solutions & Services, and Region 4 ESC – TX –
Total Cloud Solutions. Additionally, we maintain ongoing
strategic cadences with OMNIA Partners to drive contract
utilization through enablement and marketing activities.
Under our existing contract with the City of Mesa and OMNIA
Partners, we have adoption within all 50 states and utilization
by 900 State Agencies, 6,750 Local Government entities,
1,400 Higher Education entities, and 2,300 K-12 entities. Of
these entities, we have successfully built and launched over
92 Participating Public Agency-specific agreements.
2.
Total number and location of salespersons
employed by Supplier.
We currently employ approximately 15,000 coworkers
globally across 51 different office locations in the US,
including one office in Tempe, Arizona. In total, CDW has
more than 4,200 salespersons, with approximately 1,500
salespersons at CDW•G dedicated to public sector agencies.
To provide the best experience to our customers, CDW•G’s
sales force is segmented into four verticals: Higher Education,
K-12 Education, Federal Government, and State and Local
Government. Each team is further regionalized, allowing our
Account Managers and Advanced Technology Account
Executives (ATAEs) to dive deep into communities and build
relationships with localized areas.
We have provided visuals for our State and Local, K-12, and
Higher Education segmentation as well as locations of our
coworkers in Tab D, Exhibit 2.
3.
Number and location of support centers (if
applicable) and location of corporate office.
We have 51 offices and two distribution centers around the
United States, including one office in Tempe, Arizona. Our
technical support technicians are based out of our Holmdel,
NJ, location.
CDW•G is headquartered at 230 N. Milwaukee Ave. Vernon
Hills, IL 60061.
Offices and Distribution Centers
Arizona: Tempe
California: Glendale, Irvine, San Diego
Colorado: Centennial
Connecticut: Shelton
City of Mesa, Information Technology Solutions, Products, and Services
5
© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
Florida: Boca Raton, Tampa
Georgia: Atlanta
Illinois: Chicago, Elk Grove Village, Rosemont,
Vernon Hills*
Indiana: Carmel, Indianapolis
Iowa: West Des Moines
Kansas: Overland Park
Maryland: Columbia, Crofton
Michigan: Detroit, Grand Rapids
Minnesota: Bloomington, Minneapolis
Missouri: St. Louis
Nebraska: Omaha
New Jersey: Cherry Hill, Holmdel
New York: New York City (2), Pittsford, Syracuse
Nevada: North Las Vegas*
North Carolina: Charlotte, Greensboro, Raleigh
Ohio: Cincinnati, Cleveland, Columbus
Oregon: Portland
South Carolina: Greenville
South Dakota: Sioux Falls
Tennessee: Nashville
Texas: Austin, Dallas, Houston, San Antonio
Utah: Midvale
Virginia: McClean, Reston
Washington: Bellevue, Seattle
Wisconsin: Appleton, Madison, Milwaukee
*distribution center
In addition to our office locations, CDW•G's technical
engineering team is national and will travel to customer
locations. We also leverage CDW•G partners to provide
local capability/services outside of our 51 support centers.
4.
Describe any debarment or suspension
actions taken against supplier
As of the date of this submittal, CDW•G certifies that to the
best of its knowledge and belief, CDW•G has not been listed
by any federal or state authority as debarred or suspended.
5.
Is your firm in the process of being sold.
Yes
No
տ
܈
If yes, please explain:
6.
List
three
(3)
government
agencies
references for an equivalent products and
services contained in this Request for
Proposal.
References should be current customers
and verifiable and should be able to
comment
on
the
Offeror’s
related
experience.
Contact and required information for each of the following
references are below.
City of Mesa, Information Technology Solutions, Products, and Services
6
© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
A government agency is defined as
Federal,
State,
County,
City/Town,
State/Local
University/College,
and
School Districts.
x Name of agency/firm
x Contact person(s) with direct knowledge
of the proposed solution and services
provided.
x Phone number
x E-mail address
x Products and Services provided
x Length of business relationship (time)
Response Below
Reference #1:
Name of agency/firm: University of California, Los
Angeles (UCLA)
Contact person(s) with direct knowledge of the
proposed solution and services provided: Soren
Bondesen
Phone number: 310-794-6063
E-mail address: sbondesen@finance.ucla.edu
Products and Services provided: Full Catalog of
Hardware, Software and Services, including Staff
Augmentation Services
Length of business relationship (time): 11+ years
University of California, Los Angeles, (UCLA) is a public
research university that serves 50,000+ students and nearly
8,000 faculty members. With a vast array of degree
programs and areas of study, including Law, Public Health,
Hospitality, Medicine, and Theater, UCLA requires an IT
provider that can meet the needs of a diverse set of
students, faculty, and interests.
Whether classroom technology, security and storage,
audiovisual equipment, software renewals, keyboards, or
staff augmentation services – UCLA depends on CDW•G to
provide what they need. We support not only their IT
Department but also any other department that might require
IT products, like their medical school or hospitality
department.
Recently, UCLA has taken advantage of our Staff
Augmentation Services to fill in gaps in one of their
departments. We have an extensive database of candidates
and save UCLA stakeholders time by finding candidates,
conducting interviews, and handling paperwork.
As one of our largest customers on the current City of Mesa
and OMNIA Partners contract, UCLA benefits from a
simplified procurement process, a knowledgeable team for
all of their solution needs, and a dedicated CDW•G Account
Manager to process multiple orders a day.
City of Mesa, Information Technology Solutions, Products, and Services
7
© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
Reference #2:
Name of agency/firm: Michigan Department of
Technology, Management, and Budget (DTMB)
Contact person(s) with direct knowledge of the
proposed solution and services provided: Mary
Ladd
Phone number: 517-763-0320
E-mail address: laddm@michigan.gov
Products and Services provided: CDW•G’s full
catalog of products, solutions, and services,
including Security Software, Network Management
Software, Networking Products, Support Services,
and more.
Length of business relationship (time): 7 years –
since August 2016
Michigan DTMB supports the business operations of
Michigan state agencies through a variety of services and
aims to optimize enterprise-wide business, financial, and
technical services. DTMB budget services more than 50,000
end users across the State and more than 20 departments,
including the Secretary of State and Treasury.
CDW•G’s relationship with Michigan began in 2016 when
they sought a vendor who had relationships with numerous
OEMs and could offer various products, services, and
solutions.
DTMB benefits from our ability to sell various OEM brands
and our high-level partnerships with these OEMs. We offer
DTMB our full catalog of products, services, and solutions
while our purchasing size and scale deliver the best value to
the State.
Reference #3:
Name of agency/firm: City of Tempe, Arizona
Contact person(s) with direct knowledge of the
proposed solution and services provided: Scott
Campbell, Chief Information Security and
Compliance Officer
Phone number: 480-350-8948
E-mail address: scott_campbell@tempe.gov
Products and Services provided: Staff
Augmentation, Information Security Consulting,
Incident Response Playbook Development
Length of business relationship (time): 7 years
The City of Tempe IT Department supports more than 1,600
City employees with a population of around 185,000
constituents. Like many mid-size municipalities, their IT
Department found themselves needing additional help;
however, they required a partner who understood what that
help looked like and knew when it was time to move forward,
executing on the budget quickly, effectively, and responsibly.
CDW•G focused on relationship building with key IT
stakeholders, gaining trust and mindshare, and proving our
City of Mesa, Information Technology Solutions, Products, and Services
8
© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
long-term alignment to help drive exceptional outcomes for
citizens and employees. Presenting a full stack of services
offerings, the City of Tempe was able to choose resources
that best aligned with yearly initiatives and requirements.
Using the City of Mesa OMNIA Partners contract as the
procurement vehicle, CDW•G delivered on several critical
services. From simply providing a network security resource
to help around the margins, to providing information security
ad hoc services for consulting, we have been able to
continuously augment the skills of Tempe’s full-time IT staff
to help them deliver on their goals.
NOTE:
x References listed will not be held
confidential and the City will not honor
Respondent’s request to keep the
information confidential.
x Initial evaluation - Respondents will be
evaluated based on the information
requested and provided by references.
x The City reserves the right, but does not
have the obligation, to contact any or all
the provided references. Proposers are
encouraged
to
provide
detailed
information about each reference in the
Response Questionnaire as the City
may not directly contact a reference and,
instead, use the information provided
about a reference in the Response for
evaluation.
x The City reserves the right to contact
additional
clients
or
persons
for
references.
7.
Describe how supplier differentiates itself
from its competitors.
CDW•G is a partner dedicated to walking next to our
customers every step of the way in their technology journey.
A significant priority in SLED IT initiatives is flexible, adaptable
technology that can securely enable user needs. It’s not
enough to provide customers with access to products they
want quickly and efficiently. Procurement and Information
Technology officers need to understand their options, and
SLED agencies need to know their products are securely
sourced.
CDW•G is uniquely positioned to serve OMNIA Partners
Participating Public Agencies and is differentiated in the
following areas:
Business diversity programs and local impact
Experience with OMNIA and OMNIA Partners
Participating Public Agencies
Best-in-class contract management
Technical innovation
Secure supply chain and distribution model
City of Mesa, Information Technology Solutions, Products, and Services
9
© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
Depth and breadth of solutions across hardware,
software, cloud, cloud marketplace, professional
services, managed services, and staff augmentation
Past performance of successfully guiding OMNIA
Participating Public Agencies through technological
and industry change
Public sector expertise with dedicated sales and
technical resources aligned by industry
A detailed description of each area of differentiation is
provided below.
Robust Business Diversity Program
CDW•G is proud of our Business Diversity Program, and we
believe that the structure and depth of our program are
significant differentiators for each of our customers. While we
are not a M/WBE-certified company, our program seeks to
empower diverse and local companies in the communities we
serve nationwide. Instead of simply checking the box to meet
requirements, we curate a unique network of quickly
deployable diverse business partners. This approach
embodies the goals of our customers by creating a multiplier
effect that drives job creation and contributes to lasting
economic empowerment in the communities we serve.
Our program allows the City of Mesa and OMNIA Partners to
support their local communities through everyday IT
procurement. We work closely with the City of Mesa and
OMNIA Partners Participating Public Agencies to find
qualified, small and/or diverse suppliers to meet your goals,
based on your requirements and needs.
In 2022, CDW spent $3.6B with certified small, diverse
suppliers, and we currently feature over 1,400 small and
diverse suppliers who we partner with on a regular basis. As
a testament to CDW•G’s commitment to how frequently we
help our public sector customers meet their diversity goals
with qualified partners, $2.3B of the $3.6B (nearly 64%) in
2022 was solely from CDW•G.
City of Mesa, Information Technology Solutions, Products, and Services
10
© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
Also in 2022, we more than doubled the size of our Business
Diversity Program team to ensure that we take a customized,
regional approach to better serve our diverse partners and
establish local economies of scale. Our team understands the
specific requirements that different states have and helps
customers navigate, establish, and magnify impact, under
their diversity goals. In Arizona, we’ve contributed the
following in 2022:
CDW•G prides itself on having a strategic program that puts
our Business Diversity partners first. Unlike some value-
added resellers (VARs) that see diversity requirements as a
box to check, we find these requirements as a way to partner
with local businesses and help them grow. Our goal is for
these local, diverse companies to become long-term strategic
partners of both our customers and CDW•G. We provide
greater insight into our Business Diversity Program in
question 2 of Firm’s Method and Approach below.
OMNIA Partnership Experience
Our sales force is well-versed in growing contracts and is also
experienced in discussing the value of OMNIA Partners
contracts. We believe the contract structure that the City of
Mesa and OMNIA Partners offer, combined with our expertise
in supporting dynamic procurement solutions with our broad
customer ecosystem, provides a unique opportunity to
optimize contract adoption and growth. Collectively, we
remove the complexity of procurement and technology that
Figure 1. 2022 Economic
Impact in Arizona
City of Mesa, Information Technology Solutions, Products, and Services
11
© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
our customers often encounter. We understand the value of
OMNIA Partners and its contracts and have been successful
in expanding this contract to our customers.
CDW•G continues to prove without a doubt that we can keep
our commitment to making this contract prosperous amongst
our vastly growing portfolio of offerings. Continuing to contract
with CDW•G provides the City of Mesa and OMNIA Partners
Participating Public Agencies with a secure partnership with
a proven track record of positioning the contract nationwide
and expanding the contract footprint among all SLED-eligible
entities.
Contract Management Experience
While we manage numerous public sector contracts, we
believe it is the breadth of our contracts and the emphasis we
place on contract compliance, company-wide, that allows us
to be a leader in contract management. Many suppliers have
well-established delivery and installation procedures but lack
the plan or personnel to ensure compliance throughout the
contract’s complete lifecycle.
A
major differentiator
for CDW•G
is
our Program
Management Team, a group of coworkers devoted to the full
lifecycle of contractual sales, including managing active
contracts. CDW•G invests in these resources because of our
understanding
that
contracts
are
complex
sets
of
commitments. Centralizing our contract management within
one department allows us to standardize our contract
management processes and share best practices. As a result,
we reduce risks and improve efficiencies for CDW•G, and,
more importantly, for the City of Mesa and OMNIA Partners
Participating Public Agencies. With an average of over ten
years of industry experience and active participation in the
National Contract Management Association and World
Commerce & Contracting, CDW•G Program Managers are
qualified to advise and serve our customers at all stages of
the contract process. CDW•G manages nearly 1,000 active
SLED contracts, with OMNIA Partners contracts in the top 1%
of our spend. Our contract managers become experts in their
respective contract portfolios and can continue to provide
insights to the City of Mesa and OMNIA Partners.
Access to the CDW•G Program Management team not only
ensures contract compliance but also assures the City of
Mesa and OMNIA Partners Participating Public Agencies
that, when leveraging this contract, their purchases and
piggyback agreements are overseen not solely by a sales
team member but also by a highly skilled and specialized
contract compliance professional.
Commitment to Innovation
For more than 20 years, CDW•G has been at the forefront of
emerging technologies, including collaboration solutions,
cloud, mobility, and virtualization, which is a major aspect of
City of Mesa, Information Technology Solutions, Products, and Services
12
© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
our ability to grow as a company. We have actively expanded
our catalog, certifications, and solutions to address the latest
IT developments, including cloud, IoT, software, and esports,
so that we can continue to meet the evolving needs of the City
of Mesa and OMNIA Partners Participating Public Agencies.
In addition, we have dedicated CDW•G resources aligned to
these solution areas to help the City of Mesa and OMNIA
Partners Participating Public Agencies understand and
implement them.
Moving forward, we expect the landscape in which we
compete to continue to evolve as new technologies are
developed, and we will continue to evolve with those
technologies. To affirm our dedication to innovation, CDW
received CRN’s 2023 Internet of Things (IoT) Innovators
Award; this annual program honors North American solution
providers that recognize the enormous potential of IoT, have
integrated cutting-edge technologies into their portfolio, and
are driving IoT innovation forward. CDW•G will continue to
invest, organically and inorganically, in high-growth solutions
and services capabilities so that we can continue to meet the
needs of the City of Mesa and OMNIA Partners.
CDW•G understands that the City of Mesa and OMNIA
Partners Participating Public Agencies change and shift over
time, and we are willing to change as technology changes.
Sourcing Products and Building OEM Relationships
CDW•G has relationships with more than 1,100 leading
manufacturers. When CDW•G doesn’t have a direct
relationship with an Original Equipment Manufacturer (OEM),
we leverage our vast distribution network (i.e., Arrow, Synnex,
Ingram Micro, a diverse partner, and more) to source a
product request. As such, should the City of Mesa and OMNIA
Partners identify a product we do not currently provide, we will
work to ensure you get what you need.
Additionally, our Product and Partner Management team is
dedicated to onboarding new OEMs and partners. This team
works proactively to identify customer-leveraged OEMs to
onboard into our ecosystem of partners. If a product is out of
stock in CDW•G distribution centers, CDW•G can leverage
our local and national distribution network; if the product is in
stock in the distribution network, CDW•G can generally
secure product(s) from our local distribution network within 24
hours.
Our sales staff and engineers are in steady communication
with customers regarding their needs and vendor partners
regarding changing product lines and new offerings.
Ability to Adapt
CDW's market position, financial strength, and demonstrated
agility enable us to deliver value that transcends helping our
customers meet short-term IT objectives. We are with our
customers in good times, but we are also there to help them
City of Mesa, Information Technology Solutions, Products, and Services
13
© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
navigate
difficult
circumstances
and
unprecedented
challenges.
We are relentlessly devoted to helping our customers meet
the challenges related to resolving their technology needs.
One way we achieve this is through our agility in adapting to
the unexpected, such as during the earliest stages of the
COVID-19 crisis. Because CDW•G plays a critical role in
continuing to supply IT products and services to our public
sector customers, we prioritized a strategic response that
would ensure our customers’ needs were met in the face of a
significant strain on the global supply chain. We worked
closely with our manufacturer partners to identify product
recommendations based on projected availability. At the
same time, we maintained focus on the well-being of our
communities and helped our customers navigate a rapidly
changing environment. We implemented stringent safety
measures in our distribution centers in order to maintain
business continuity while prioritizing the well-being of our
coworkers. Due to our having two distribution centers in
different portions of the country, we are able to maintain our
supply chain in the event one of those centers goes down for
any reason.
For example, when a customer needed to quickly deploy
device rollouts to enable distance learning, they leaned on
CDW•G to scope, design, and ship solutions in quick order.
When the facilities expecting these shipments were closed
without advance warning, CDW•G worked closely with the 17
colleges and universities to reroute packages and ensure the
essential deliveries were received. Our teams successfully
rerouted hundreds of shipments. As the situation continued to
evolve, our teams remained in contact with our carrier
partners to provide updates and continued to leverage
member input and requirements to inform our company-wide
strategic buying decisions.
CDW•G’s unmatched product and solutions offerings,
coupled with an unrivaled partner network of leading
manufacturers and diverse businesses, enable us to give the
City of Mesa and OMNIA Partners Participating Public
Agencies a partner that can adapt to any scenario, both in the
short- and long-term.
Blended Distribution Model
A significant advantage that differentiates CDW•G in the
marketplace is our ability to deliver the right products at the
right value, right when you need them. Many of our
competitors rely on what we refer to as “virtual warehouses.”
These resellers are entirely reliant on their distribution and
OEM partners for packaging and shipping customer solutions.
This virtual warehouse model introduces extended lead times
and uncertainty in sourcing and supply chain security. At
CDW•G, we have blended the best of our OEMs and
distribution partners’ fulfillment capabilities with our own
City of Mesa, Information Technology Solutions, Products, and Services
14
© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
distribution centers to optimize quick and accurate fulfillment.
Our same-day fill rate typically varies between 97% and 99%
for credit-approved orders with in-stock products.
Public Sector Expertise
We have more than 30 years of extensive experience
providing solutions to public sector customers across
segments (federal, education, state and local). Our parent
company, CDW LLC, was established in 1984, and CDW•G
was established in 1998 to better serve our federal, state and
local, and education customers. Public sector business
comprised roughly 36% of our total annual revenue in 2022.
We maintain over 1,000 contracts in order to serve these
customers
efficiently
and
compliantly.
Our
portfolio
demonstrates widespread adoption and relevance, with
customers actively transacting across all 50 states.
Under the new contract, we will continue these efforts, with
targeted account planning in collaboration with the City of
Mesa and OMNIA Partners to expand the contract footprint to
small, middle, and large entities.
Firms Method and Approach
Question
Response
1.
Provide a description of all services that
can be provided by your firm or partners
(e.g., cloud, services, maintenance,
implementation, design, analysis, training,
repair, staff augmentation, etc.).
We provide expert consulting, design, configuration,
installation, implementation, cloud, maintenance, analysis,
training, repair, staff augmentation, lifecycle management
services, and more. We provide more insight into the
services we offer, as well as products and solutions, in Tab
D, Exhibit 3. Additionally, we have provided our full training
course catalog in Tab D, Exhibit 4.
CDW•G’s full lifecycle of services supports the City of Mesa
and OMNIA Partners Participating Public Agencies’ internal
team and helps you focus on your short-term and long-term
goals. Our lifecycle of services takes a consultative
approach to IT; we listen to your needs so that we can truly
understand the challenges your organization faces. This
level of understanding allows us to identify how technology
can help you meet your goals. Then, we help you design,
orchestrate, and manage your technology environment.
CDW•G offers a robust range of products and services that
enable the City of Mesa and OMNIA Partners to develop
the best total solution to meet your specific needs while
attaining the most value. As a testament to our services
experience, we have recently received the following
awards:
In 2022, we received Frost & Sullivan’s Global
Customer Value Leadership Award, recognizing
City of Mesa, Information Technology Solutions, Products, and Services
15
© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
our growing services portfolio for its commitment
to our customers who seek support for their digital
transformation. The award recognizes our unique
focus on augmenting the value that our customers
receive, beyond simply good customer service,
leading to improved customer retention and
customer base expansion.
In June 2023, we ranked #4 on CRN’s Solution
Provider 500 list. This list ranks the top
integrators, service providers, and IT consultants
in North America by revenue.
Also in June 2023, we ranked #10 out of 501 in
the prestigious 2023 Channel Futures Managed
Service Providers (MSP) 501 rankings; MSPs that
qualify for the list must pass a rigorous review and
are ranked using a unique methodology that
weighs financial performance according to long-
term health and viability, commitment to recurring
revenue, and operational efficiency.
As evidenced by more than 15 years supporting OMNIA
Partners Participating Public Agencies, CDW•G's size and
breadth allow us to accommodate a nationwide demand for
services and fulfill obligations as a nationwide contractor.
We will continue to invest in high-growth solutions and
services capabilities so that we can continue to meet the
City of Mesa and OMNIA Partners Participating Public
Agencies’ needs.
We provide more insight into the services we offer, as well
as products and solutions, in Tab D, Exhibit 3.
2.
Please
describe
any
local
diversity
program(s)
or
partnership
your
firm
currently have in place.
Response should also include the following:
x
Please define qualifications for
small business/diversity program or
partnership.
x
Does your firm have a mentoring
program that supports your local
partnerships?
If,
yes,
please
provide
the
details
of
your
mentoring program.
x
Any required certifications
x
Number of States and Cities
currently available?
x
Plan to expand to other States and
Cities.
Business Diversity Program – Overview
Please describe any local diversity program(s) or partnership
your firm currently have in place.
When you partner with CDW•G, you are partnering with a
company where business diversity is a deeply embedded,
ongoing priority. Since the inception of our Business
Diversity Program in 2007, we have sought to promote
diverse supplier participation representative of our
customers and communities that contributes to sustainable
economic growth. CDW•G is prepared to help the City of
Mesa and OMNIA Partners Participating Public Agencies
meet their diversity goals. We’re committed to simplifying
the complexity of Business Diversity for the City of Mesa
and OMNIA Partners Participating Public Agencies.
While we are woman-led with our CEO Chris Leahy, we are
not a minority- or woman-owned business enterprise.
Because we are not a large corporation with our own
M/WBE certification, CDW•G has the opportunity to invest
in small and diverse businesses. As a result, we drive job
creation and contribute to lasting economic empowerment
in communities across the US.
City of Mesa, Information Technology Solutions, Products, and Services
16
© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
Results of our Business Diversity Program
Partnering strategically with diverse and small businesses
enables us to keep providing the industry's best experience
while contributing to economic growth in diverse
communities nationwide. Since 2007, we have spent $25
billion, $3.6 billion in 2022 alone, with certified small,
diverse suppliers, and we currently feature over 1,400 small
and diverse suppliers who we actively partner with on a
regular basis. Of the $3.6 billion in 2022, $2.3B was solely
from CDW•G supporting public sector goals.
In 2019, we became a member of the Billion Dollar
Roundtable (BDR), joining an exclusive group of 40 US-
based companies procuring more than $1 billion annually
from minority- and women-owned businesses on a first-tier
basis.
In 2021, industry-leading research IT research firm and
consultancy, Gartner, conducted a case study on CDW's
Business Diversity Program for procurement leaders.
Gartner concluded the following: “CDW’s supplier diversity
team enables business partners to retain the best-fit
diverse suppliers for new sourcing needs by providing
targeted business-relevant information gathered from past
supplier engagements.” Our comprehensive Business
Diversity Program ultimately allows procurement officials to
confidently incorporate small and diverse suppliers into
their supply chain.
In 2022, we enhanced our national strategy across the US
by welcoming supply chain experts to our growing team.
These regional market leaders are focused on building
partnerships with local suppliers and across our customer
base. Their efforts have improved our agility and increased
our effectiveness in identifying and mentoring new diverse
partners. Additionally, this comprehensive approach
enables us to gain a deeper understanding of the unique
challenges, opportunities, and economies of scale present
in each region. We use these real-time insights to inform
and tailor our business diversity strategy, boosting both
performance and impact.
In 2023, CDW hosted the BDR Summit. The Summit is an
annual gathering of BDR members to discuss best
practices and opportunities for supplier diversity program
growth.
Benefits
Benefits
of
our
Business
Diversity
Program
and
incorporating small and diverse suppliers include the
following:
Meet the City of Mesa and OMNIA Partners
Participating Public Agencies’ small, minority-
owned supplier goals without having to invest time
City of Mesa, Information Technology Solutions, Products, and Services
17
© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
and resources into finding, evaluating, and
engaging them yourself.
Diversify the City of Mesa and OMNIA Partners
Participating Public Agencies’ supply chain,
boosting your resilience and agility in an
unpredictable world.
Enjoy a first-mover advantage when it comes to
new, cutting-edge technologies.
Benefit from our strong supplier relationships and
global procurement capabilities.
We understand that each OMNIA Partners Participating
Public Agency will have different requirements, laws, and
goals. CDW•G is continuously developing more small and
diverse partnerships to meet our customers’ needs. These
relationships include, but are not limited to, product
manufacturers,
distributors,
and
service
providers
nationwide who support direct (Tier 1) and indirect (Tier 2)
fulfillment through presales and service engagements. We
recruit diverse and disadvantaged partners locally and
regionally because customer spending goals are typically
tied to local laws and require the partner to be certified
within their city or state.
These various engagement models allow the City of Mesa
and OMNIA Partners Participating Public Agencies the
choice to engage with the diverse partner that suits their
technology needs and where the diverse partner’s business
is best suited to provide support in the sales cycle. We
strive for our small and diverse partners to meaningfully
participate in meeting customers’ IT needs.
Tier I and Tier II Programs – Overview
We realize that each customer has unique targets that
require a thoughtful and dynamic approach to strategic
sourcing. Our Business Diversity Program offers a broad
and robust partner network.
The following are a few ways that CDW•G can support the
City of Mesa and OMNIA Partners Participating Public
Agencies in meeting your diverse supplier goals:
Educate users on CDW•G’s business diversity
program and how to initiate a planning session.
Conduct customer-focused planning sessions with
CDW•G Account Manager and Business Diversity
program representative.
Utilize information gathered from planning
sessions to develop custom plans to achieve
customer goals around Business Diversity.
Perform ongoing engagement to adjust plans as
necessary.
More insight into our Tier I and Tier II Programs is below:
The Tier I Program
City of Mesa, Information Technology Solutions, Products, and Services
18
© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
CDW•G is continuously developing additional small and
diverse partnerships to meet the City of Mesa and OMNIA
Partners Participating Public Agencies’ Tier I needs. In fact,
we offer an online registration tool where businesses can
register for future opportunities with CDW•G. Our growing
list of suppliers means that the City of Mesa and OMNIA
Partners Participating Public Agencies can count on
CDW•G to deliver against their diversity spending targets.
CDW•G has also partnered with M/WBE leasing companies
that can support the City of Mesa and OMNIA Partners
Participating Public Agencies’ Tier I spend requirements.
CDW•G’s Tier I program offers a low-risk experience for
agencies looking to achieve direct spend with small,
disadvantaged businesses while upholding the highest
standards of IT procurement.
The Tier II Program
In an effort to foster even more opportunities for small,
diverse businesses, CDW•G launched a Tier II Business
Diversity Program in 2009 for its key manufacturing,
distribution, and logistics partners. The program’s goal is
simple: to further opportunities for competitive small and
diverse suppliers to supply goods and services to CDW•G
and deliver them to our customers like the City of Mesa and
OMNIA Partners Participating Public Agencies. CDW•G
also provides Tier II reporting to customers that track their
spending,
ensuring
that
suppliers
meet
contract
compliance and obligations. Our Tier II reports show the
items that CDW•G purchased from diverse suppliers, all
items that our customers purchased from CDW•G, and all
items that CDW•G purchased from diverse suppliers to fulfil
customers’ orders directly. A major advantage to this model
is the ability to recognize spend across multiple diverse
firms by leveraging CDW•G’s network of vetted hardware
and software suppliers.
Recent Awards and Recognition
Recent notable awards that demonstrate our commitment
to diversity include:
2023 Military Times Best for Vets: Employers List
2024 Military Friendly Employers Award from
Military Friendly
2023 Best Employers for Diversity – Forbes
In February 2023, we were named one of
America’s Top Corporations for Women’s
Business Enterprises (WBEs) by the Women’s
Business Enterprise National Council (WBENC).
According to the WBENC, this honor is the only
national award recognizing corporations for world-
class Business Diversity programs that reduce
barriers and drive growth for women-owned
businesses
City of Mesa, Information Technology Solutions, Products, and Services
19
© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
Ranked #11 of Nasdaq 100 companies for its
ESG reputation in December 2022
Commitment to Helping Close the Digital Divide
An essential part of our Business Diversity Program is our
commitment to closing the digital divide. One of CDW•G’s
core values and strengths is making technology work so
people can do great things. However, we recognize that
technology doesn’t work equally for everybody, and
reliable access to technology is often not equitable,
resulting in a digital divide. We are determined to change
this narrative and are passionate about closing this divide
within our company and the communities we support.
Through our Business Diversity Program, we are actively
working towards digital equity and making a positive
impact. Below are a few of the ways we work to close the
digital divide:
Promoting Digital Equity
CDW•G prioritizes digital equity by providing products and
services to sectors that need them the most, such as
education, healthcare, and government. We firmly believe
that closing the digital divide requires collaboration from all
leaders, within and outside our organization. By partnering
with like-minded organizations that share our commitment
to digital equity, we can amplify our collective impact and
bridge the gaps we see everywhere.
Business Diversity
Our Business Diversity Program is a critical differentiator
for CDW•G, enabling us to deliver increasingly innovative
products, services, and solutions to our customers. We
take pride in our comprehensive and active program,
recognized as global champions for Business Diversity by
esteemed organizations like Gartner, the Billion Dollar
Roundtable, and WEConnect International. We also
embrace the responsibility of sharing our experience and
expertise with our customers and suppliers because we
believe that when they succeed, we all win.
Driving Economic Empowerment in Communities
Investing in small and diverse businesses presents a
unique opportunity to create jobs and contribute to lasting
economic empowerment in our communities. With the
global population becoming increasingly diverse, minority
audiences are emerging as a significant target for
companies, and diverse-owned businesses play a vital
role in the small business sector.
Commitment to Fostering Equity
CDW•G is committed to fostering equity and ethical
behavior throughout our global supply chain. We
continually advance our global Business Diversity
strategy, and in 2022, our operations in Canada and the
City of Mesa, Information Technology Solutions, Products, and Services
20
© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
UK exceeded their diverse spend targets. Collaboratively
with our customers and supplier partners, we believe in
the power of community members as drivers of
prosperous, resilient local economies, creating efficiencies
throughout our global supply chain.
Increasing our Diverse Supplier Spending
Our commitment to business diversity is demonstrated by
our substantial spend with small and diverse businesses.
Since 2007, we have transacted over $25 billion with
these enterprises.
Social Impact
We are committed to making a long-lasting, meaningful
difference through our global Social Impact program. With
more than 80 social impact partners and as members of
Tech for Good, we invest in technology that creates
deliberate, positive social benefits. One recent partnership
is with Compudopt, a national nonprofit that provides
technology access and education to under-resourced
youth. Our collaboration across the country aligns with our
shared strategy of providing access to technology.
Through local donation drives and employee engagement
at Compudopt locations, we empower youth by
repurposing personal, non-company computers and
educating them about the potential of technology.
Qualifications for Small Business/Diversity Program
•
Please define qualifications for small business/diversity
program or partnership.
We have a proactive approach to identifying and engaging
diverse subcontractors and partners in our projects.
CDW•G has a comprehensive vetting process that ensures
each small and diverse partner can meet our customers’
quality and performance expectations. Partner selection is
based upon such criteria as business case, price,
responsiveness, quality, geographic reach, available skill
set, length of the project, and overall customer satisfaction.
Committed to growing our Business Diversity Program,
CDW•G actively seeks out diverse suppliers through
Business Diversity databases, attends Business Diversity
events and trade fairs, and collaborates with diversity-
focused organizations and industry associations. We also
maintain a comprehensive internal Business Diversity
database that is constantly growing; this resource serves to
connect
project
managers
with
qualified,
diverse
subcontractors and partners.
Should the City of Mesa and OMNIA Partners Participating
Public Agency have specific goals to meet, we will work
with you to identify and engage a qualified, diverse
subcontractor so that you can not only meet your own goals
but also positively contribute to your own communities.
City of Mesa, Information Technology Solutions, Products, and Services
21
© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
Mentoring Programs
•
Does your firm have a mentoring program that supports
your local partnerships? If, yes, please provide the details of
your mentoring program.
Mentorship and advocacy are integral components of our
Business Diversity Program. It’s one way we live up to our
commitment to build stronger communities through
economic inclusion. We have had numerous successes
with mentor protégé programs with entities such as the City
University of New York (CUNY) and Texas Tech University;
these programs are designed to enhance diverse partners’
capabilities, assist in meeting development goals, and
improve their abilities to compete for and win contracts.
With these programs, we are able to help grow their
businesses and relationships.
Building on that momentum, we’ve collaborated with other
universities to expand our efforts to help diverse
businesses capitalize on their expertise to win business. In
August of 2023, we welcomed our fellow BDR members to
our Vernon Hills, Illinois, headquarters for BDR’s 2023
summit to share best practices in pursuit of the collective
vision to leverage our supply chains and positively impact
our world.
During the year, we expanded our partnership with
Disability:IN, a leading nonprofit resource for business
disability inclusion worldwide. As an Inclusion Works
partner company, we’re proud to mentor disability-owned
businesses. Disability:IN’s Inclusion Works program
provides companies with a team of disability inclusion
experts to help them create an inclusive culture while
simultaneously developing a sustainable recruitment
strategy.
Required Certifications & Partner Certifications
•
Any required certifications
While we are and have been woman-led with our CEO and
Chair Chris Leahy since January 1, 2019, we are not a
minority- or woman-owned business enterprise. Because
we are not a large corporation with our own M/WBE
certification, CDW•G has the opportunity to invest in small
and diverse businesses. As a result, we drive job creation
and contribute to lasting economic empowerment in
communities across the US.
All of our diverse partners are required to hold and maintain
diversity certifications. CDW•G accepts certifications from
national and international Business Diversity certification
councils, as well as city, state, and federal government
entities.
States and Cities
City of Mesa, Information Technology Solutions, Products, and Services
22
© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
•
Number of States and Cities currently available?
Our Business Diversity Program is active in all 50 states,
as well as Canada and the United Kingdom.
Plan to Expand
•
Plan to expand to other States and Cities.
CDW•G continuously seeks new partnerships that help our
customers meet their small and diverse supplier goals and
support local communities. As a testament to our effort to
continue building our Business Diversity Program, we
enhanced our national strategy across the US by
welcoming supply chain experts to our growing team in
2022. These regional market leaders are focused on
building partnerships with local suppliers and across our
customer base. Their efforts have improved our agility and
increased our effectiveness in identifying and mentoring
new diverse partners. Additionally, this comprehensive
approach enables us to gain a deeper understanding of the
unique challenges, opportunities, and economies of scale
present in each region. We use these real-time insights to
inform and tailor our business diversity strategy, boosting
both performance and impact.
As a whole, CDW•G’s Business Diversity Program goals
are to increase procurement opportunities for direct and
indirect spending with small, minority-owned, women-
owned, veteran-owned, disabled-owned, and other small,
disadvantaged businesses. Our philosophy on diversity
extends beyond our coworkers, the customers we serve,
and the communities we live in to include our valued
supplier partnerships. Our commitment to strategically
partner with qualified businesses enables CDW•G to
continue to provide the best customer experience while
contributing to economic growth in diverse communities.
Small and Diverse Partner Testimonials
MBE Testimonial – KNZ Solutions
KNZ Solutions, a certified minority-owned business, was
founded in 2017 by Khaled Mussa. Here’s what KNZ has to
say about their partnership with CDW•G:
“CDW•G has been an invaluable support to KNZ Solutions.
Their commitment to fostering collaboration and nurturing
partnerships truly sets them apart. Their expertise,
resources, and unwavering dedication played a pivotal role
in navigating the challenges inherent in our industry. The
impact of this partnership extends far beyond the bottom
line – KNZ’s employee count increased, and jobs were
created. Our partnership has not only elevated our
business but has also reinforced our belief in the
transformative power of meaningful partnerships. We look
forward to continued success and growth together.”
City of Mesa, Information Technology Solutions, Products, and Services
23
© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
WBE Testimonial – BlackHawk Data
BlackHawk Data is a New York-based WBE founded in
2018. Read about the BlackHawk Data and CDW•G
Partnership below:
“One of my primary go to partners has always been CDW.
I knew if I went to them for advice, suggestions, and just to
simply talk to, they would help me get through the start up
phase. Well, they did more than that. Along with the local
team in New York, the CDW Diversity Team helped me and
made introductions to people around the US that I would
not normally have met.
I do honestly owe a good amount of our success to the
CDW Team. As without them, getting through some of the
hardest and darkest times may not have been possible
without them.
Because of partners like CDW, we have been able to grow
the business to 45 people, hopefully, $60M in 2023, and
become a CRN Triple Crown Winner.
My heart is full with love and continued support on building
our relationship.”
WBE Testimonials – WBENC Conference
In 2023, CDW funded a booth for 15 woman-owned
businesses at the annual Women’s Business Enterprise
National Council (WBENC) conference. This financial
commitment directly impacted the growth of those
businesses. Here’s what two women had to say:
Pam Feld, CEO, WBE/MBE: The booth sponsored by CDW
afforded me the opportunity to deepen existing corporate
relationships and engage with a multitude of WBEs from all
over the country. I came away with 2 RFPs, 4 potential
speaking opportunities, and 6 meetings lined up for
expanding relationships.
Mellissa Tong, CEO, WBE/MBE: I was really grateful that
my talk at CEO Success Community Booth 718 was so well
received that I got a recommendation to deliver a one-hour
talk on Storytelling for Branding and Marketing for Maui’s
Economic Development Center in late April. Then, I was
contacted by WBENC national to do a pitch workshop for
them on May 5th. None of this would have happened
without CDW's generous support of Booth 718 at WBENC
in 2023.
MBE Testimonial – Betis Group
Betis is a minority-owned systems integrator with 25 years
of experience providing Information Technology consulting
and solutions on a global scale. Here’s what Betis had to
say:
Betis and CDW have enjoyed a highly successful
relationship since 2001. Thanks to CDW's successful
City of Mesa, Information Technology Solutions, Products, and Services
24
© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
contract win record, Betis provided project management,
technical, and device installation services at more than 100
locations around the world. Over the last several years, our
relationship [with CDW] has expanded as Betis helps
support and deliver CDW's winning formula for gaining
market share with private-sector customers who want to
buy through a Tier-1 Diversity Supplier. The strategic
collaboration between Betis and CDW has led to the
acceleration of delivery and solutions for both our
companies.
3.
Please provide a statement regarding any
sustainable, environmental,
or socially
responsive initiatives or practices your firm
or suppliers have engaged in. This can be
related to the specific products and/or
services contained in this RFP.
CDW•G collaborates with our coworkers, customers,
technology partners, and communities to improve the
environment, create positive social impact, and live and
operate in a more sustainable and ethical world. Our
Environmental, Social, and Governance (ESG) journey and
priorities are focused on where CDW•G is uniquely
positioned to make the greatest impact and sustainably add
value. While we have provided insight into our ESG
Program below, we encourage the City of Mesa and
OMNIA Partners Participating Public Agencies to explore
our 2022 ESG Report here.
CDW is raising the bar on our ESG program. We have
expanded the leadership and governance of our ESG
program, named a global head of ESG, and designated risk
and ESG business leaders across the business. We also
created a Climate Task Force to drive climate awareness
within CDW and lead the development of our global climate
strategy.
Environmentally Preferable Products
Our commitment to sustainable and socially responsible
technology implementation remains a priority, and we have
advanced these efforts by enabling online searchable
access for customers to an expanded portfolio of
environmentally
certified
products
and
cloud-based
solutions that improve energy efficiency. The City of Mesa
and OMNIA Partners Participating Public Agencies can
identify and select from a broad range of environmentally
certified products (Energy Star, Electronic Product
Environmental Assessment Tool (EPEAT), and TCO
Certified) and cloud-based solutions that deliver added
energy efficiency.
CDW•G assists customers in determining environmentally
preferable products in many ways, including:
Providing website specifications for each product
details; i.e., EPEAT and/or Energy Star compliant
and specific power consumption data, where
available
Providing a portfolio of manufacturers that are
committed to producing environmentally friendly
City of Mesa, Information Technology Solutions, Products, and Services
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© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
technology and that have programs and policies
that support their commitment.
Offering products that meet the evolving
standards associated with the Environmentally
Preferable Purchasing Program (EPP) and the
IEEE 1680 Standard for the Environmental
Assessment of Personal Computer Products
Training our sales teams on the requirements of
Executive Order 13101 Greening the Government
Through Waste Prevention, Recycling, And
Federal Acquisition
CDW•G is committed to protecting the environment by
continuing to manage our business with increased
efficiency and understanding the full extent of our
environmental impact. While we strive for continuous
improvement in the environmental performance of our
operations, we recognize our greatest opportunities to
impact the environment lie in our supply chain and our
ability to work with our partners to address issues such as
climate change and waste reduction. More than ever, we
are focused on working with our partners and outside
experts to evaluate our environmental impacts and
opportunities.
Our environmental efforts also include continuing to focus
on waste reduction at our facilities and expanding our
participation in leading electronics recycling programs that
benefit our customers, partners, and communities. We are
very proud of the outstanding efforts of our coworkers in the
areas of workplace culture and coworker engagement,
diversity, equity and inclusion, business diversity, digital
equity, and other forms of social impact. We are also
pleased to highlight that we have made the strategic
decision to align our ESG priorities with eight of the UN
Sustainable Development Goals.
Environmental
CDW•G is committed to being a good steward of the
environment and earth’s natural resources. We strive to
continuously improve our own environmental performance
while growing our business and supporting our partners
and customers. Given our role in the technology sector as
a leading multi-brand technology solutions provider, our
greatest opportunities to impact the environment lie in
collaborating with our supply chain and working with our
partners and customers to help them achieve their
environmental goals. This includes continuing to expand
our offering of sustainable and socially responsible
technology products and solutions.
We continue to elevate our role in sustainable and socially
responsible technology by working with our technology
partners to promote their environmentally certified products
City of Mesa, Information Technology Solutions, Products, and Services
26
© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
and solving for our customers’ outcomes around their ESG
goals and priorities.
In 2022, we made it easier for our sales teams and our
customers to identify and select from a broad range of
environmentally
certified
products
and
cloud-based
solutions that deliver added energy efficiency. CDW•G e-
commerce sites enable the City of Mesa and OMNIA
Partners Participating Public Agencies to filter their online
catalog search to identify and buy third-party-certified
products, and our sales teams are trained to assist the City
of Mesa and OMNIA Partners Participating Public Agencies
with finding and selecting these products. Our goal is to be
able to offer all of our customers full stack of solutions that
address a broad spectrum of environmental considerations.
In addition to third-party-certified products, we are
enhancing our ability to deploy and configure products
remotely to reduce the environmental impacts of packaging
and transportation, and offering device recovery and
recycling programs to reduce electronic waste from
products that need to be replaced.
Social
Our commitments to diversity, equity and inclusion,
business diversity, digital equity for our communities, and
other forms of social impact strengthen us. We are very
proud to have so many partners and customers join us on
this journey. CDW•G takes a comprehensive approach to
diversity, equity, and inclusion (DEI). We are deliberate and
focused on creating a culture where The CDW Way
becomes a lived reality – where our dedication to our values
of trust, connection, and commitment is evident and where
belonging is an everyday experience for all our coworkers,
customers, business partners, and communities. CDW•G is
committed to embracing and fostering diverse thinking,
inclusive behaviors, and equal opportunity across our
global operations.
For our coworkers, we strive to attract diverse
talent, create opportunities for advancement and
professional growth, and provide a sense of
inclusion and belonging where everyone can be
their authentic self.
In our supply chain, we are committed to
maintaining an industry-leading business diversity
program.
In our communities, we have focused our Social
Impact commitments around digital equity to help
close the digital divide. Our Social Impact
approach empowers coworkers, partners, and
stakeholders to create sustainable and equitable
change in the world.
Business Resource Groups
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© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
CDW’s Business Resource Groups (BRGs) continue to
play a vital role in the coworker experience by
encouraging connection and serving as a forum for
coworkers to make their voices heard, build awareness,
celebrate their affinity area(s), serve their communities,
bolster allyship, offer professional development
opportunities, and provide perspective on diversity and
inclusion initiatives.
Committing to Diverse Talent
We aspire to be the best place for diverse talent by
promoting equity in our processes for hiring, advancing,
developing, and retaining our coworkers and leaders. We
strive to attract a diverse talent pool so we can increase
diversity representation in all forms within CDW. To put
our commitments into action, we have adopted a strategic,
integrated approach to continuously address the
representation of both professionals of color and women
at all levels of our organization – from hire to retire. In
addition to our focus on enhancing the diversity of our
candidate pool and new coworker population, we also aim
to expand diversity at the manager and director levels,
which creates upward mobility toward vice president and
executive leadership positions.
Social Impact
CDW Social Impact makes a concerted effort to:
Engage our coworkers by encouraging and
supporting them to broaden their awareness and
give their time and resources to the causes that
matter most.
Empower our communities by building new and
expanding existing nonprofit partnerships
throughout the world that align with our purpose
and values.
Governance
We know that integrity, trust, and good corporate
governance matter to all our stakeholders. By ensuring
smart governance and ethics and compliance practices, we
continue to earn the trust and confidence of our
stakeholders, which enables us to sustain our success and
create long-term shareholder value.
Corporate Governance
CDW’s commitment to good corporate governance is
unwavering - from our Board to our Executive Committee
to all levels of our organization. The governance structure
of the company is designed to be a working structure for
principled
actions,
effective
decision-making,
and
appropriate
monitoring
of
both
compliance
and
performance.
City of Mesa, Information Technology Solutions, Products, and Services
28
© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
Ethics and Compliance
Our ethics and compliance program is built around our
efforts to guard and protect that trust. The CDW Way Code,
which applies to all coworkers and directors, is the basis for
how we work at CDW. It is imperative that CDW ensures
we adhere to The CDW Way Code and follow all legal and
regulatory requirements. It defines our standards for
corporate behavior and provides direction and insight into
the ethical and legal issues coworkers may face. Further,
the Code focuses on the importance of organizational and
individual accountability as we work to maintain the trust of
our fellow coworkers, customers, shareholders, and other
stakeholders. Topics addressed in the Code include:
Confidentiality of company, customer, and
business partner information
Avoidance of conflicts of interest
Compliance with government contracting
requirements
Fair dealing
Marketing practices
Financial integrity
Data Privacy and Information Security
Aligned with our commitment to ensuring strong ethics
and compliance, we continued to build on our data privacy
strategic framework in 2022 with the rollout of a formalized
mission, principles, and objectives for ensuring strong
data ethics. Through global collaboration and a proactive,
adaptable approach, our data privacy program strives to:
Enable CDW’s continued growth
Support a strong culture of thoughtful and
responsible data use
Improve and implement controls, policies, and
processes to ensure privacy compliance
2022 Progress and Milestones
2022 was a year of significant ESG progress and
milestones. We extended our efforts to address critical
areas such as access to environmentally certified products,
climate action, waste reduction, coworker engagement,
recruiting of tech talent, diversity, equity and inclusion,
social impact, business diversity, governance and ethics,
and global information security. We also significantly
expanded our efforts to engage in ESG discussions with
our investors, coworkers, customers, partners, and
communities.
Specific strategic milestones during the year included:
Added a global head of ESG to our team and
designated risk and ESG business leaders across
the business
City of Mesa, Information Technology Solutions, Products, and Services
29
© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
Began refining our ESG governance structure to
drive greater accountability and ongoing
engagement with leaders and subject matter
experts
Engaged leaders and teams throughout the
enterprise in an ESG strategy development
process
Created a cross-functional, geographically diverse
Climate Task Force to drive climate awareness
within CDW and lead the development of the
company’s global climate strategy
Made the strategic decision to align our ESG
efforts with eight of the UN Sustainable
Development Goals
Initiated an ESG materiality assessment refresh
that will be completed in 2023 and will guide our
strategic focus in the coming years
We are committed to a high degree of transparency about
our ESG performance – in our annual ESG report, on our
website, in our Task Force on Climate-related Financial
Disclosures
(TCFD)
and
Sustainability
Accounting
Standards Board (SASB) disclosures, and in our proxy and
annual report.
4.
Does your firm or partners use packaging
that is reusable or recyclable?
Yes, we use 100% recyclable envelope shippers as well as
pick-pack shipping containers, which are made from the
maximum allowable amount of post-consumer recycled
material and are 100% recyclable.
Partners
We also maintain freight service contracts with UPS,
FedEx, and DHL. Insight into their packaging is provided
below:
UPS offers reusable packaging.
FedEx offers packaging options that are reusable,
recyclable, and made from recycled content.
DHL has various policies and standards they
follow, including using paper that is recycled, and
using 30% certified renewable material for
shipping labels, tape, and pallet wrap, and 50%
certified renewable for void fill material and
mailing bags.
5.
Does your firm or partners operate hybrid
vehicles? If yes, please describe the
vehicles.
CDW•G does not maintain a fleet of vehicles for delivery.
As a result, we do not directly operate hybrid vehicles in the
US.
Currently, approximately 98% of our US shipments are
delivered by carriers enrolled in the US EPA SmartWay
Transport Partnership, which helps companies advance
supply chain sustainability by measuring, benchmarking,
and improving freight transportation efficiency, and all of
our US shipments are handled by carriers with climate
City of Mesa, Information Technology Solutions, Products, and Services
30
© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
goals. We are also working with our third-party shipping and
logistics partners to develop transportation management
systems and delivery schedules that help them increase
their own energy efficiency, which helps to reduce our
transportation-related emissions.
In addition, CDW UK has multiple transportation efficiency
efforts in place, including using net zero couriers, bulk
purchasing and delivery, and reducing air travel through in-
country services. There are 45 hybrid vehicles on order for
2023 delivery, representing 59% of our UK fleet.
Partners
We believe it is important that our partners have similar
missions and values as CDW•G and our customers; we
maintain freight service contracts with UPS, FedEx, DHL,
and less-than-truckload (LTL) freight providers, including
highly secure transportation options. Insight into our
partners’ hybrid vehicles is below:
UPS operates hybrid electric package-delivery
vans to reduce use and emissions of its fleet.
FedEx operates more than 170 hybrid vehicles
around the globe, including the largest fleet of
commercial hybrid trucks in North America.
DHL Express deployed 100 new electric delivery
vans in 2021.
CEVA Logistics is leveraging Plug-in Hybrid
Electric Vehicles and Mild Hybrid Electric
Vehicles.
Expeditors implemented EVs in their operations.
6.
Does your firm or partners vehicles
operate/run on renewable fuels such as, but
not
limited
to
biodiesel,
biogas,
or
renewably product synthetic fuels? If yes,
please describe the vehicles.
While CDW•G does not own/operate vehicles that run on
renewable fuels, we maintain freight service contracts with
UPS, FedEx, DHL, and less-than-truckload (LTL) freight
providers, including highly secure transportation options
such as Tforce Freight, Expeditors, DHL, and Ceva.
Partners
Insight into our partners’ vehicles is provided below:
UPS owns one of the world’s largest private fleets
of alternative fuel and advanced technology
vehicles, including, but not limited to, Compressed
Natural Gas, Electric Vehicles, Hybrid Vehicles,
and E-Bikes. They are collaborating with suppliers
to increase alternative delivery options like E-
Powered Semi Trailers and electric vertical take-
off and landing. By 2025, 40% alternative fuels will
be used in UPS’s ground operations.
FedEx’s fleet of over 6,200 alternative fuel
vehicles includes hybrid, electric, liquefied, or
compressed natural gas, liquefied petroleum gas,
and hydrogen fuel cell vehicles.
City of Mesa, Information Technology Solutions, Products, and Services
31
© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
Tforce does not have any equipment that runs on
renewable or synthetic fuels.
Expeditors is a US EPA SmartWay Program
partner and has saved an estimated 750,359
metric tons of CO2 since 2010. They have a
target to reduce the scope of CO2 emissions per
square foot from mobile equipment by 20% by the
end of 2025, resulting in 95% of their forklifts
being electric.
DHL’s assets run on 20% Biodiesel Mix.
Ceva has hydrogen and natural gas for select
vehicles in the US; these are modified trucks that
accept hydrogen and natural gas instead of
diesel.
7.
Does your firm or partners use any of your
firms’ vehicles have automatic start/stop
technology?
CDW•G does not operate a fleet of vehicles for delivery. As
noted in question 6, we partner with economically
responsible couriers. In addition, CDW’s two distribution
centers use stand-up electric forklifts; these automatically
shut off once the user steps off the forklift.
Partners
Insight into our partners’ vehicles is below:
UPS leverages a range of technologies and
processes that reduce engine idle time and
ensure a lower-carbon journey.
FedEx does not provide specific information about
start/stop vehicles for their fleet; however, they
estimate by 2025, 50% of parcel pickup and
delivery is intended to be electric. Additionally,
FedEx was the first customer to receive 150 new
BrightDrop Zevo 600 vans, which have zero
tailpipe emissions.
DHL’s assets have set idling parameters to shut
off after 15 minutes of idling and auto-start once
the pedal is touched.
Ceva uses auto start/stop technology for its
natural gas and electric vehicles in the US and
across the globe.
8.
Please explain your firm’s process for
accepting and process requests for quotes
using
contract
rates.
Please
include
number of days or hours required to
generate/issue request quote and deliver to
customer.
The City of Mesa and OMNIA Partners Participating Public
Agencies can request quotes directly through your
dedicated CDW•G Account Manager or online through
your CDW•G Account Center. The rates in your Account
Center will reflect special contract rates; dedicated
Program Manager, Ty Robles, will ensure the correct
contract price is maintained. Ty regularly conducts self-
audits to ensure pricing compliance and takes corrective
action if needed.
Through Your CDW•G Account Center
The City of Mesa and OMNIA Partners Participating Public
Agencies can create a quote instantly, right from your own
City of Mesa, Information Technology Solutions, Products, and Services
32
© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
shopping cart. Once you build your cart, you can either
create the quote and send it to yourself for later, or you
can purchase the items right then and there. Regardless
of whether you decide to save your quote or purchase,
your CDW•G Account Manager will get a copy of your
quote or order for review. Once the City of Mesa and
OMNIA Partners Participating Public Agencies are ready
to order, your CDW•G Account Manager will review before
manually releasing the order. This step helps mitigate
incorrect orders.
Through Your CDW•G Account Manager
Should you choose to have your Account Manager create
a quote for you, the City of Mesa and OMNIA Partners
Participating Public Agencies can review it moments after
your Account Manager creates it. From there, the quote
can be printed, forwarded to colleagues or managers for
pre-authorization, or converted to a live order.
When you request a quote through your CDW•G Account
Manager, he or she strives to respond to standard
requests for quotes quickly. Quotes that require research
or input from a specialist may take a little longer to
complete. A standard quote will typically be returned
within 24-48 hours.
9.
How many orders are processed daily on
an average?
On average, we process 14,000 orders per day.
The Vernon Hills distribution center processes an average
of 90,000 units per day. The Las Vegas distribution center
processes a daily average of 47,000 units per day. We ship
40,000 to 50,000 boxes per day, depending on the time of
year.
Our large, on-hand inventories and strategically located
distribution centers allow us to ship the City of Mesa and
OMNIA Partners Participating Public Agencies’ products to
your locations quickly and cost-effectively. Also, our
proximity to our principal distributors enables us to obtain
competitively
priced,
non-stocked
items
for
quick
turnaround.
10.
What is the highest number of orders
processed in a single day?
The highest number of orders processed in a single day
was approximately 19,000 orders.
11.
Describe your delivery commitment:
As one of the largest solution providers in the US, CDW•G
has positioned itself very closely with the major shipping
companies and other delivery service companies to provide
standard or expedited product delivery. Due to extensive
carrier worldwide service capabilities, excellent record for
on-time delivery, and competitive pricing, we ship the
majority of our products via UPS or FedEx. Both companies
have on-site employees at our distribution centers,
individuals with a track record of supporting CDW•G with
City of Mesa, Information Technology Solutions, Products, and Services
33
© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
sophisticated capabilities to leverage their intermodal
transport options.
In addition, your CDW•G Account Manager will keep you
informed regarding delivery expectations. If any item is out
of stock, he or she will continue to provide updates
regarding the expected delivery time. Order status
information is also available 24 hours a day in your CDW•G
Account Center.
Our purchasing department maintains ample supply of
goods on hand between our Illinois and Nevada distribution
centers. We have multiple staging options, including pre-
order and buy and hold agreements, which are subject to
additional terms and conditions. This service allows
inventory to be stocked for customers in order to manage
situations such as large customer rollouts or to take
advantage of certain market conditions. We have a
replenishment program that has specific criteria for each
manufacturer and takes lead time into consideration when
placing orders. We have Electronic Data Interchange (EDI)
feeds with most of our suppliers, outlining quantity, location,
and cost of goods. CDW•G leverages its position in the
competitive channel and overall buying power to secure
favorable product discounts. As a result, we can pass along
the volume discount savings to the City of Mesa and
OMNIA Partners Participating Public Agencies, and many
products are available for immediate shipment.
a. What is your fill rate guarantee?
Our same-day fill rate typically varies between 97% and
99% for credit-approved orders with in-stock products.
Order fulfillment may vary due to the addition of
configuration services and based upon the complexity of
those services. Our strong working relationships with
manufacturers
and
distributors,
effective
inventory
management procedures, and state-of-the-art automated
systems allow us to provide the products that you need
when you need them.
Additionally, our ISO-certified (ISO 9001:2008) order
fulfillment procedures and requirements meet rigorous
industry standards to ensure that your order is shipped
quickly and accurately; overnight and Configurations-
Priority orders receive processing priority during order
fulfillment.
b. What are your delivery days?
CDW•G’s standard delivery is Monday through Friday,
excluding Thanksgiving, Christmas, and New Year’s Day.
Arrangements can be made based on the City of Mesa and
OMNIA Partners Participating Public Agencies’ needs to
fulfill orders on weekends and holidays for an additional fee.
Customers should provide at least a 48-hour notice in order
to allow time to properly set up any weekend or holiday
deliveries.
City of Mesa, Information Technology Solutions, Products, and Services
34
© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
c. Do you offer next day delivery?
Yes, CDW•G can ship same day, overnight/next day, 2nd
day, 3rd day, and ground in most US geographies. An
expedited freight charge may be added for this service.
d. How do you facilitate emergency
orders?
Whenever a City of Mesa and OMNIA Partners
Participating Public Agencies Participating Public
Agency’s order requires expediting, it will be treated with
priority. If an emergency situation arises, contact your
dedicated CDW•G Account Manager, who will place the
order and arrange for expedited delivery. Due to our very
large inventory at our two distribution centers, it is very
likely that we will have the product(s) you need for
immediate shipping. Overnight and Configurations-Priority
orders receive processing priority during order fulfillment.
The most economical option is to utilize FedEx or UPS for
overnight delivery for arrival by 10:30 AM the next morning
(to most areas). However, FedEx and UPS may not be
available options for heavy-weight shipments. CDW•G
Account Managers can help identify the best option
available depending on the weight and destination.
e. Are shipping charges exempt for
ALL who use this contract?
Unlike some vendors, CDW•G offers no charge ground
freight for shipments less than 70 pounds within the 48
contiguous United States.
For those instances that are larger than 70 pounds or
require express or overnight delivery, shipping costs will be
pre-paid by CDW•G and added to the customer invoice.
f.
Describe how problems (such as a
customer ordering a wrong product
or a customer receiving a defective
product; etc.) are resolved.
CDW•G encourages the City of Mesa and OMNIA Partners
Participating Public Agencies to contact their dedicated
CDW•G Account Manager to assist with any such issues.
The CDW•G Account Manager is the City of Mesa and
OMNIA Partners Participating Public Agencies’ dedicated
resource for all requests; he or she is responsible for intake
of the problem, identifying paths to resolution, and working
with you to determine an acceptable resolution. CDW•G
Account Managers are backed by an extensive team of
technical, finance, partner, and operations coworkers.
If the Account Manager evaluates the issue and determines
he or she cannot personally assist you, he or she will
engage and collaborate with our Customer Relations
Department to assist. Customers may also reach out to
Customer Relations directly. To help mitigate incorrect
orders from being placed, CDW•G Account Managers
review each order before it is released.
Ordering a Wrong Product
However, should you order the wrong product and wish to
return it, the City of Mesa and OMNIA Partners Participating
Public Agencies have the option to start your return on your
online CDW•G Account Center. To return a product, you
will need to access the Recent Orders history of your
City of Mesa, Information Technology Solutions, Products, and Services
35
© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
account. Then, select the Order Number for which you
would like to request a return or search for an order by date
or purchase order number.
You will be taken to the Order Details page. In the Product
Details section, you have the option to select "Request a
Return." Select the item(s) you wish to return. Please detail
the reason for your request. When your return is approved,
you will receive a Return Merchandise Authorization (RMA)
number, which must be included with the returned
merchandise. The RMA number is valid for 10 business
days.
Returns within 30 days from invoice date can be for
exchange, replacement, refund, or credit at CDW’s
discretion. Please be aware that specific manufacturers
have more restrictive return policies and may be subject to
a return fee. If the product is returned and accepted after
30 days, credit will be issued toward future purchases only.
Receiving a Defective Product
In the rare situation that you receive a defective product,
you may return most defective products directly to CDW•G
within 15 days of invoice date and receive, at CDW•G’s
discretion, credit, replacement, exchange, or repair. After
15 days, only the manufacturer warranty applies.
12.
Describe
your
invoicing
process.
Is
electronic invoicing available? Is summary
invoicing available? Are there other options
on how an agency receives an invoice?
An invoice will be mailed the day after the product(s) is
shipped out of one of our distribution centers. Another
option is electronic invoicing; the City of Mesa and OMNIA
Partners Participating Public Agencies can request that
invoices be sent via PDF instead. The PDF would be sent
the same day that the invoice is generated in the system.
When a product is drop shipped from a vendor, CDW•G
will invoice the customer once we receive the invoice from
the vendor. Copies of original invoices can be printed via
your CDW•G Account Center. If there are ever any
questions with regard to an invoice, you should contact
your Account Manager so the situation can be resolved in
a timely manner.
CDW•G proudly offers summary invoicing; we can
consolidate invoices into one invoice on a weekly, bi-
weekly, or monthly basis.
13.
Describe the types of customer service
available to agencies that use this contract:
We encourage the City of Mesa and OMNIA Partners
Participating Public Agencies to reach out to their dedicated
CDW•G Account Manager to resolve problems; he or she
will always listen, escalate as needed on your behalf, and
help resolve any problem you may have.
Additionally,
CDW•G
has
customer
relations
representatives who are available to resolve post-sales
inquiries from 6am until 8pm MT, Monday through Friday.
City of Mesa, Information Technology Solutions, Products, and Services
36
© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
We service customers through phone support, email, and
live chat. The City of Mesa and OMNIA Partners
Participating Public Agencies can contact our customer
relations, technical support, and website support teams
directly.
Customer Relations
The customer relations staff tracks lost packages, submits
claims to carriers, handles Return Merchandise
Authorizations (RMAs), and sends out replacements for
damaged or defective products.
Technical Support
We also provide Technical Support for product
troubleshooting, including product support, download
support, install support, and cloud support.
Website Support
Should the City of Mesa and OMNIA Partners need any
additional assistance with our website, we also provide
website support for sign-in help, account settings, site
features, site security.
Hours and contact information for each is provided below.
a. Is online support available?
Yes. In addition to emailing your CDW•G Account Manager,
online support is available via live chat or email for
customer relations, technical support, and site support.
Customer Relations
Online Chat M-F from 6am to 5pm MT
Email (Reply within 24 Hours):
CustomerRelations@cdw.com
Website Support
Online Chat M-F from 6am to 5pm MT
Email (Reply within 24 Hours):
e-account@cdw.com
Technical Support
Online Chat M-F 6am to 6pm MT
Email (Reply within 24 hours): support@cdw.com
Managed Services: Email (Reply within 24 hours):
CDW-ECC@cdw.com
b. Is phone support available?
Yes. In addition to your CDW•G Account Manager, whose
contact information is available in your CDW•G Account
Center, phone support is available for customer relations,
technical support, and site support.
Customer Relations
866.782.4239 (Mon-Fri 6am-8pm MT)
Website Support
City of Mesa, Information Technology Solutions, Products, and Services
37
© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
888.239.7270 (Mon-Fri 6am-5pm MT)
Technical Support
800.383.4239 (Mon-Fri 6am-5pm MT)
Managed Services: 888.239.7270 (Mon-Fri 6am-
5pm MT)
c. Other?
Orders, Quotes, and Availability
Online Chat M-F from 7am to 6pm MT
Email (Reply within 24 Hours):
cdwsales@cdw.com
800.800.4239 (Mon-Fri 6am-6pm MT)
Customer Relations
Online Chat M-F from 6am to 5pm MT
Email (Reply within 24 Hours):
CustomerRelations@cdw.com
866.782.4239 (Mon-Fri 7am-9pm CT)
Website Support
Online Chat M-F from 6am to 5pm MT
Email (Reply within 24 Hours): e-
account@cdw.com
888.239.7270 (Mon-Fri 6am-5pm MT)
Technical Support
Online Chat M-F 6am to 6pm MT
Email (Reply within 24 hours): support@cdw.com
800.383.4239 (Mon-Fri 6am-5pm MT)
Managed Services Support
Email (Reply within 24 hours): CDW-
ECC@cdw.com
888.239.7270 (Mon-Fri 6am-5pm MT)
d. Can agencies request a dedicated
service representative and/or a
dedicated service team? If a
dedicated
customer
service
representative and/or team are
assigned, what types of services
does
the
representative/team
provide? How do you help the
customer manage our account?
Dedicated Team
Can agencies request a dedicated service representative and/or
a dedicated service team?
The City of Mesa and OMNIA Partners Participating Public
Agencies will each be given a dedicated CDW•G Account
Team, with your primary point of contact being your CDW•G
Account Manager.
CDW•G organizes our sales force differently from other
companies to best serve the City of Mesa and OMNIA
Partners Participating Public Agencies. The CDW•G
customer support models start with our Account Managers.
Account Managers are trained to become experts within the
public sector segment they support: K-12, Higher
Education, State and Local government, and Federal
government. The advantage is that they can address the
very specific needs of their unique customers. To further
City of Mesa, Information Technology Solutions, Products, and Services
38
© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
equip our Account Managers to support the City of Mesa
and OMNIA Partners Participating Public Agencies,
CDW•G divides the salesforce into distinct geographic
regions to ensure that sellers are prepared to support the
local landscape in a way that is unmatched by other
companies. Our unique company structure provides our
customers with products and services only a large national
reseller can provide, combined with a local presence typical
of a small business.
As such, each agency will be assigned their own CDW•G
Account Manager relevant to their respective location and
vertical. For example, the City of Mesa is supported by
CDW•G Executive Account Manager, Chris Anderson, as
well as Advanced Technology Account Executive, Ryan
Hadley. As an Account Manager, Chris is the City’s primary
point of contact. Ryan is the City’s secondary point of
contact. Chris and Ryan are dedicated solely to State and
Local Government customers within the southwest and are
supported by sales leaders dedicated to their respective
regions and verticals:
Luke Anderson – SLG Sales Manager, West and
Pacific
Jodie Thomas – SLG Field Sales Manager, West
Tony Sivore – SLG Director, Area Sales West
Your CDW•G Account Manager maintains the overall
responsibility for coordinating resources to achieve the
highest standards of customer service. Each OMNIA
Partners Participating Public Agency will receive their own
dedicated team, with a dedicated CDW•G Account
Manager standing at the forefront.
CDW•G Account Manager Responsibilities
If a dedicated customer service representative and/or team are
assigned, what types of services does the representative/team
provide? How do you help the customer manage our account?
In general, CDW•G Account Managers and their sales
managers understand the current technology trends and
are specialized in working with public-sector customers.
This structure is one of the great benefits of partnering with
CDW•G. The City of Mesa and OMNIA Partners
Participating Public Agencies will have access to much
more than a single resource; you will also have access to
an entire sales and support team ready to address any
agency’s need. CDW•G, from the executive level down to
your Account Manager, is focused on ensuring that the City
of Mesa and OMNIA Partners Participating Public
Agencies’ needs are consistently and satisfactorily met.
As mentioned, your CDW•G Account Manager is your
primary point of contact and is highly trained to address
most of your questions and concerns. CDW•G account
managers complete an intensive training program that
City of Mesa, Information Technology Solutions, Products, and Services
39
© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
focuses on sales consulting, product training, operational
systems, and customer service. All of our account
managers also attend mandatory ongoing training
programs each month to ensure that they stay up-to-date
on the latest technologies and changes in the industry.
Your account manager’s responsibilities include:
Providing pre-sales consultation
Providing product information and addressing
compatibility issues
Responding to quote requests quickly and
accurately
Reviewing orders for completeness and accuracy
before they are submitted
Notifying you of availability issues and assisting
with alternate options as appropriate
Monitoring all open orders and backorders
Coordinating delivery to and from your locations
Arranging for equipment setup and maintenance
Facilitating communication between you and
manufacturer partners
e. State any return and restocking
policy, and any fees, if applicable
associated with returns.
CDW•G offers a 30-day return policy on most products sold.
Returns within 30 days from invoice date can be for
exchange, replacement refund, or credit at CDW•G’s
discretion. Please be aware that specific manufacturers
have more restrictive return policies and may be subject to
a return fee. If the product is accepted after 30 days, credit
will be issued toward future purchases only.
There are no restocking fees for products returned within
30 days after invoice. After 30 days, the following
restocking fees can apply:
30 days after invoice: 15% return fee
60 days after invoice: 30% return fee
Restricted manufacturers & items will incur a
return fee Day 1 from invoice.
For reference, we have provided our full return policy in Tab
D, Exhibit 5.
f.
How are problems resolved?
To simplify the customer service process, we recommend
the City of Mesa and OMNIA Partners Participating Public
Agencies bring any issues or inquiries to the attention of
your CDW•G Account Manager, who sits at the center of
customer service and support experience. CDW•G Account
Managers’ first step is always to listen. As such, your
dedicated CDW•G Account Manager will listen and
evaluate before determining the best next steps. If he or
she cannot correct the issue, he will escalate it to the sales
manager. If the sales manager cannot correct the issue, he
will escalate it to the sales director. Escalation continues all
the way up to the Vice President until we provide a suitable
solution to the performance issue. While this type of
City of Mesa, Information Technology Solutions, Products, and Services
40
© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
escalation is rare, we always work to sufficiently and
expeditiously resolve any escalations. CDW•G has a formal
system to manage customer issues and route to the
appropriate next level during escalations. In addition, the
City of Mesa and OMNIA Partners Participating Public
Agencies will be able to access additional levels of
leadership through the online CDW•G Account Center,
which includes contact information and whether they are in
the office (virtual or physical).
The beauty of this approach is that the City of Mesa and
OMNIA Partners Participating Public Agencies do not have
to manage the process, hunt down contacts, or explain your
issue many times over. You are kept in the loop on the
progress of the resolution while your dedicated CDW•G
Account Team takes care of the rest. Because we
designate an actual person and not a faceless inbox, you
can reach out to your CDW•G Account Manager whenever
you feel necessary.
For mission-critical issues, we follow the same path with
expedited timelines. If problem resolution is specific to a
coworker, such as the performance of an Account
Manager, the City of Mesa and OMNIA Partners
Participating Public Agencies are encouraged to reach out
to the coworker’s manager, who will then take the
appropriate steps to address the issue. Contact information
for your Account Manager, Sales Manager, and Customer
Relations can all be found easily in your CDW•G Account
Center. As an example, contact information for the City of
Mesa’s Account Manager and Sales Manager is provided
below:
Chris Anderson – Executive Account Manager
Email: chrande@cdwg.com
Phone: +1 (847) 371-7149
Luke Anderson – Sales Manager
Email: lukeand@cdwg.com
Phone: +1 (847) 419-7416
A follow-up step in our incident escalation process involves
taking the incident resolution process one step further. Our
sales teams work hand-in-hand with our Program
Management team to ensure that for issues requiring
significant escalation, we determine proactive measures to
prevent the problem from recurring. We want to understand
why it happened to make sure it doesn’t happen again.
g. What are the location and hours of
your call centers?
All support is US-based. Our technical support technicians
are based in Holmdel, New Jersey. Customer service
representatives and website support representatives are
also based in Holmdel, NJ, as well as Vernon Hills, IL, and
Las Vegas, NV.
City of Mesa, Information Technology Solutions, Products, and Services
41
© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
CDW•G provides phone support during the following hours:
Orders, Quotes & Availability
800.800.4239 (Mon-Fri 6am-6pm MT)
Customer Relations
866.782.4239 (Mon-Fri 6am-8pm MT)
Website Support
888.239.7270 (Mon-Fri 6am-5pm MT)
Technical Support
800.383.4239 (Mon-Fri 6am-5pm MT)
Managed Services Support
888.239.7270 (Mon-Fri 6am-5pm MT)
h. What response time is guaranteed
when a customer service request is
made?
Typically, CDW•G Account Managers respond within 1
business day. Response time depends on the seriousness
of the request made; however, CDW•G makes every effort
to respond to all Customer Service Requests (CSRs) within
24 hours. CDW•G understands some requests are more
urgent than others, which is why we utilize a detailed
incident management process for critical systems. The
severity level dictates the response time of this practice and
is employed for issues with our own network services, co-
located systems, hosted solutions, websites, or our internet
services.
i.
Do you measure/track the success
of your customer service program?
If so, how do you do this, and what
are your findings?
Yes, CDW•G measures/tracks the success of our
customer service program.
Information on our program and findings are below.
How Our Customer Service Program is Measured
Loyal customers are the backbone of our business.
CDW•G understands that loyalty depends on the quality of
service provided throughout our company, from
Purchasing to Customer Relations. We are dedicated to
maintaining a very high level of customer service.
Since 2000, the Customer Feedback Program has run via
our Market Research Team. CDW•G measures customer
satisfaction, thoughts about CDW•G, and problem areas.
The primary methodology is a semi-annual survey that
gathers information on customer-facing departments,
including shipping, customer relations, and the customer’s
Sales team. Customers are selected on a random basis to
participate in the surveys. If a customer provides a
response that is ranked poor or fair, then a specialist from
CDW’s Quality Assurance team contacts the customer to
determine the reason for their unsatisfactory response and
will offer additional action to rectify the problem.
City of Mesa, Information Technology Solutions, Products, and Services
42
© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
In 2016, the Customer Feedback Program expanded to
include weekly, transactional surveys. The weekly
feedback surveys provide real-time feedback for the
following departments: Customer Relations/Service, IT
Services (separate surveys for services’ specialties), and
Sales Contact Center (a unique team that takes initial calls
from new or existing customers to aid in order processing).
These surveys are specific to a recent interaction or
transaction rather than the overall CDW•G relationship.
In addition to our Customer Feedback Program, CDW•G
also has a dedicated Customer Experience Team.
The Customer Experience Team focuses on creating and
implementing feedback loop processes that assure our
customers we are listening to them and provides internal
teams with the information they need to better serve our
customers. In addition to our current practices, we are
actively
working
with
coworkers
from
our
recent
acquisitions to align our processes and tools for customer
feedback. Our Research and Development team uses the
Pragmatic
Methodology
for
product
and
service
development. We ask our customers:
Direct feedback on our services
Understanding of the problems they are
experiencing that we can provide solutions
Language of what those problems that helps with
positioning
CDW•G’s customers rely on us to listen to them and deeply
understand their technology needs. We show up for
customers by providing the best end-to-end customer
experience from sales to delivery and beyond and by
offering the right products and services to help them do
great things.
Findings
The majority of end users supply favorable survey
comments, and the positive comment that we receive
most often is that CDW is extremely customer-focused.
Significantly, 85% of customers rated their Account
Manager as Excellent or Very Good on a 5-point scale
(Excellent to Poor).
CDW’s Customer Relations Representatives resolve post-
sales issues and complaints, such as tracking lost
packages, submitting claims to carriers, handling Return
Merchandise Authorizations (RMAs), and sending out
replacements for damaged or defective products. The
Customer Relations Supervisor reviews all CSRs at the end
of the day to ensure that each CSR is being handled
promptly. Customer Relations Quality Analysts audit 20
cases per Customer Relations Representative per month to
ensure quality standards are met and proper training is
provided. We make adjustments and evaluate process
City of Mesa, Information Technology Solutions, Products, and Services
43
© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
changes as needed when we see high volumes for
particular types of Customer Service Requests (CSRs).
j.
Describe in detail your company’s
ability
to
hold/warehouse
customers’ orders and if there are
any cost associated.
If the City of Mesa and OMNIA Partners Participating Public
Agencies would like to hold or warehouse any of your
orders, we recommend reaching out to your dedicated
CDW•G Account Manager.
One of the ways we can hold or warehouse your orders is
through our Buy & Hold Services.
Buy & Hold Services from CDW•G allow the City of Mesa
and OMNIA Partners Participating Public Agencies to
select products for purchase and hold them in a secure
location for up to a year. Buy and Hold capabilities are
available out of the Vernon Hills and Las Vegas facilities.
Costs, if any, for our Buy & Hold Services are determined
on a case-by-case basis and would be dependent on the
mutually agreed terms in a supplemental Staging
Agreement, which will include the individual needs and
associated requirements of each individual customer.
CDW•G will handle the logistics and shipping requirements
and adhere to the City of Mesa and OMNIA Partners
Participating Public Agencies’ deployment schedule. The
City of Mesa and OMNIA Partners Participating Public
Agencies can take advantage of product warehousing,
inventory management, distribution, fulfillment services,
and custom solutions. Associated costs are dependent on
the individual needs and associated requirements for each
individual customer. Insight into the process is as follows:
Purchased product is stored in a badge access-
controlled Distribution Center.
All products will be assigned a customer-specific
SKU / EDC.
All product is safely stored in customer-specific
racking locations and wrapped to prevent damage
while on-site.
Buy & Hold product is available for CDW
Configuration Services, imaging, and asset
tagging for an additional cost.
In addition to Buy & Hold services, customers may have
the option to pre-order. Pre-ordering allows the City of
Mesa and OMNIA Partners Participating Public Agencies
to pre-order specific stock at no additional cost; this
differentiator is beneficial ahead of peak ordering periods.
14.
Describe how your company will assist
customers in navigating OEM warranty
process.
The City of Mesa and OMNIA Partners Participating Public
Agencies’ dedicated CDW•G Account Manager will assist
you in navigating the OEM warranty process. Products sold
by CDW•G come with the manufacturer’s standard
warranty, and the City of Mesa and OMNIA Partners
Participating Public Agencies can contact our Technical
Support Department for technical support on hardware
City of Mesa, Information Technology Solutions, Products, and Services
44
© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
purchased from CDW•G. If the Technical Support
representative determines the customer needs warranty
support, they connect them to the manufacturer’s warranty
department. In addition to manufacturer warranties,
CDW•G offers a number of product lifecycle support
options for purchase. This suite includes:
Warranty extensions and upgrades
Post warranty support
Accidental damage protection
Maintenance contract agreements
Post-sales technical support
Product and certification training
Help desk services
Full lifecycle management services
Managed services with Service Level Agreements
for uptime guarantee
When the City of Mesa and OMNIA Partners Participating
Public Agencies have an upcoming CDW-branded
warranty expiration, CDW•G sends warranty expiration
emails to your CDW•G Account Manager. If the City of
Mesa and OMNIA Partners Participating Public Agencies
purchase a manufacturer warranty through CDW•G, your
dedicated CDW•G Account Manager tracks your coverage.
Whether CDW-branded warranty or a manufacturer
warranty, your CDW•G Account Manager will let you know
that your hardware protection is about to expire and may
suggest the following for additional coverage:
An extended warranty extension or uplift.
A quote on new hardware should you be looking
to replace the out of warranty equipment.
Consolidation of computer infrastructure through
co-term agreements and/or other available
custom solutions.
The City of Mesa and OMNIA Partners Participating Public
Agencies’ CDW•G Account Manager will help develop the
best warranty and coverage solutions to keep your IT
investments up and running for the overall benefit of your
organization.
15.
Describe how your firm will notify customers
of new products.
As technology is constantly evolving, there are always
new products and services coming to market. We have
resources in place dedicated specifically to monitoring IT
trends, technical roadmaps, and emerging technologies.
We combine this knowledge with feedback from our
customers to stay ahead of the curve on emerging
technologies. We ensure we offer state-of-the-art
technologies and that we also vet the benefits and risks of
new solutions and their operability in your environment.
To ensure we receive the most up-to-date and insightful
information regarding new products, CDW•G has
manufacturer and software publisher representatives
City of Mesa, Information Technology Solutions, Products, and Services
45
© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
onsite at our sales offices. Our strong partner relationships
facilitate presales consultation and timely notification
regarding new products, product changes, and products
going end of life.
We deploy various ways to keep you informed about new
products, including the following:
CDW•G Account Manager
One way to receive new product information is through
your dedicated CDW•G Account Manager. Your CDW•G
Account Manager will work with you to understand your
technology environment, needs, and wants to custom-
tailor new product notifications. Depending on the City of
Mesa and OMNIA Partners Participating Public Agencies’
established preferences, your CDW•G Account Manager
may call or email to notify you of new products that align
with your environment and goals. Notification via your
CDW•G Account Manager ensures that the City of Mesa
and OMNIA Partners receive relevant, custom-tailored
information and a more personalized experience overall.
Online
The City of Mesa and OMNIA Partners Participating Public
Agencies can also view new product information via our
website (www.cdwg.com) and your Premium Page, which
is part of your Account Center. Our website is constantly
updating with new products and services that we offer.
Our live catalog is updated daily, and you can browse our
most current products and services.
On your Premium Page, the City of Mesa and OMNIA
Partners Participating Public Agencies will be able to view
the latest technologies available to you, as well as pricing
options to help you make better-informed purchasing
decisions. The City of Mesa and OMNIA Partners
Participating Public Agencies’ Premium Page is up-to-date
on the most current and emerging technologies.
Be it your Account Manager, our website, or via your
Premium Page, the City of Mesa and OMNIA Partners
Participating Public Agencies can be sure that we will
work tirelessly to keep you informed of ways to improve
how you do business and which solutions best fit your
needs.
16.
Describe how your company will assist and
support customers when their standardized
is reaching EOL (end of life).
CDW•G’s partnerships with OEMs ensure the City of
Mesa and OMNIA Partners Participating Public Agencies
can procure the right products at the right time. Subject to
receipt of EOL notifications from OEMs, notifications
include:
Product EOL: A date generally 6-8 months prior
to final obsolescence, a notice the part is nearing
the end of its life. Product continues to be
manufactured and sold.
City of Mesa, Information Technology Solutions, Products, and Services
46
© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
Product Discontinued: Approximately 1 month
prior to final obsolescence, the date
manufacturing stops. The remaining product stock
continues to be sold.
Product Obsolete: The date the OEM removes
the part from price lists. Product is no longer
sellable or buildable.
With insight into the OEMs’ terminology and schedules,
CDW•G facilitates continued support for legacy systems
and can work with the City of Mesa and OMNIA Partners
Participating Public Agencies to ensure there is a plan in
place before a product becomes obsolete or EOL.
The dedicated CDW•G Account Manager works with the
City of Mesa and OMNIA Partners Participating Public
Agencies to review potential options, including identifying
a compliant next-generation product. Alternatively, to
maintain platform continuity, we can procure an advance
stock of a product when it approaches EOL, ensuring that
product’s availability for the City of Mesa and OMNIA
Partners Participating Public Agencies’ near-future needs.
As previously mentioned, CDW•G has manufacturer and
software publisher representatives onsite at our sales,
ultimately facilitating timely notification regarding product
changes and products going EOL. CDW•G Account
Managers will work with you to understand your
environment and needs.
Obsolescence Planning
If CDW•G discovers that products are to be discontinued or
refreshed, we will orchestrate a conversation with the
manufacturer and the City of Mesa and OMNIA Partners
Participating Public Agencies to discuss alternate product
recommendations, where necessary.
Any product substitutions will be mutually agreed upon
between CDW•G and City of Mesa and OMNIA Partners
Participating Public Agencies.
17.
Describe if technical support questions are
handled the same way as a customer
service request? If not, describe the type(s)
of technical support available, the location
of technical support, and the hours of
technical support. Is it the intent to use
employees of your company or will this be
an outsourced function?
Describe if technical support questions are handled the same
way as a customer service request? If not, describe the type(s)
of technical support available, the location of technical support,
and the hours of technical support.
The City of Mesa and OMNIA Partners Participating Public
Agencies can contact CDW•G’s technical support
department via the following methods:
Telephone—You can reach our technical support
department at (800) 383-4239 from 6am-5pm MT, Monday
through Friday.
Email—The City of Mesa and OMNIA Partners
Participating Public Agencies can reach our technical
support department via email at support@cdw.com. We
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© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
promptly respond to email inquiries from 6am-5pm MT,
Monday through Friday.
Online—CDW•G also welcomes customer interaction via
your CDW•G Website through an online chat session that
puts you in direct touch with a qualified technician. We
promptly respond to chat inquiries from 6am-6pm MT,
Monday through Friday. The City of Mesa and OMNIA
Partners Participating Public Agencies are able to create,
track, and view your own cases.
CDW•G’s technical support technicians handle both
incoming and outgoing follow-up calls. Technical support
technicians are located in Holmdel, NJ. Most of our
technical support technicians are CompTIA certified and
hold, at a minimum, A+ and Network+ certifications or at
least two years of help desk experience and one year of
customer service experience. Many of our technicians
have invested their careers in CDW•G and rigorously
pursue ongoing training to bring you the most updated
technical knowledge. Many technicians are also
accredited in various engineering and manufacturing
training courses. We pride ourselves on our ability to
consult with customers on a full range of cases, from
simple to complex, from general to industry specific.
For any customer service issues that may arise, dedicated
CDW•G Account Managers stand ready to help the City of
Mesa and OMNIA Partners Participating Public Agencies
navigate
technical
support
questions.
All
Account
Managers receive regular training on new products and
technologies from OEMs and earn OEM certifications,
which enable them to assist their customers. We encourage
the City of Mesa and OMNIA Partners Participating Public
Agencies to contact your dedicated CDW•G Account
Manager when technical support is necessary. If your
Account Manager is unable to assist, they will determine
the best next steps, to include escalation to a Sales
Manager, additional support from a dedicated manufacturer
support representative, and connection to our help desk.
Is it the intent to use employees of your company or will this be
an outsourced function?
Between your CDW•G Account Manager and CDW•G’s
technical support technicians, all technical support
questions are initially handled by CDW employees. If
escalation to an OEM or software publisher is required,
CDW•G will do that on your behalf.
18.
Describe options for leasing and financing
and
the
various
payment
methods
accepted.
CDW•G has an in-house Financing Solutions Team to
help the City of Mesa and OMNIA Partners Participating
Public Agencies navigate among our tailored payment
solution options, which include leasing, financing,
subscriptions, etc. We take a consultative approach to
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© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
financing options that ensure the City of Mesa and OMNIA
Partners Participating Public Agencies’ goals are met.
At CDW•G, we focus on providing the best solutions in the
industry—and that includes Financing Solutions. CDW•G
can facilitate an agreement between OMNIA Partners
Participating Public Agencies and various leading
financing companies that can help each Participating
Public Agency obtain the payment terms that best fit their
unique needs and budget requirements. Agencies can
secure a payment solution structure with maximized
options and terms.
CDW•G’s Financial Partners provide the best option to fit
the City of Mesa and OMNIA Partners Participating Public
Agencies’ needs. For agencies with a Master Lease
Agreement established, we likely have a partnership in
place with their provider or can establish one, to extend
their existing agreement to incorporate purchases from
CDW•G. Often, we leverage relationships with our
partners to offer more advantageous rates, terms, and
structures. For agencies that have diversity requirements
to meet, we can recommend small and diverse partners
that hold relevant certifications.
Our Premier Financing Partners include, but are not
limited to, the following:
Arrow Capital Solutions
Cisco Capital
Dell Financial Services
HPE Financial Services
Lenovo Financial Services
LEAF Commercial Capital, Inc.
Payment Methods
CDW•G accepts payment through:
Credit Cards (American Express, Discover,
MasterCard, Visa)
Checks
Purchase Order
Electronic Data Interchange (EDI)
Electronic Funds Transfer (EFT)
Procurement Cards
Ghost Cards
19.
Please explain your firm’s process in
assisting agencies with identifying software
solutions
providers.
Response
should
include how your team will assist agencies
identify their business needs, determine
which business partners can meet the
identified business needs and services
required. Services could include solution
analysis, configuration, Implementation,
CDW Software Services takes a pre- and post-sales
consultative approach to help the City of Mesa and OMNIA
Partners Participating Public Agencies manage the
assessment, validation, deployment, and management of
software assets through every stage of their lifecycle. When
it comes to software, CDW•G helps identify and understand
your needs, analyzes solutions and software publishers
that help meet your needs, and offers configuration,
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49
© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
installation, training and maintenance and
support services.
implementation, installation, maintenance, and support
services.
CDW•G looks forward to detailed conversations with the
City of Mesa and OMNIA Partners Participating Public
Agencies to understand the main technical direction you
are headed. After we listen, understand, and identify each
agency’s unique needs, our experts provide technical
advice and recommendations, including information about
new products and technology that align with the City of
Mesa and OMNIA Partners Participating Public Agencies'
overall direction and needs.
Your CDW•G Account Team includes highly trained
presales specialists who are experts in particular areas of
technology, including all things software, or for specific
software publishers. When the City of Mesa and OMNIA
Partners Participating Public Agencies contact your
CDW•G Account Manager, he or she will engage these
value-added resources to participate in conversations that
allow us to understand the main technical direction the City
of Mesa and OMNIA Partners Participating Public Agencies
are headed; part of these conversations include assisting
agencies in identifying your business needs. After we listen
and understand each agency’s unique needs, we work to
identify potential solutions that meet each agency’s goals
before presenting those solutions in a proposal or product
demonstration. We strive to educate the City of Mesa and
OMNIA Partners Participating Public Agencies about
products and services by providing a comprehensive
overview of its features and benefits. Recommendations
and options can be provided by CDW•G via email, shared
folders, monthly/quarterly new-tech conferences, virtual or
local
meetings
and
briefings,
executive
seminars,
workshops, and more.
Our Total Software Management Methodology
Whether you need help determining if cloud apps are the
right choice for your organization's future, planning the
deployment of your next software rollout, or assistance
keeping track of your software contracts and staying
compliant, CDW Total Software Management can help
optimize the City of Mesa and OMNIA Partners
Participating Public Agencies’ software environment, keep
track of contracts, renewals, and stay compliant. Our
software experts guide you and enable a roadmap to
ensure we are meeting expectations and providing full
visibility into your software purchasing.
Our software experts guide the City of Mesa and OMNIA
Partners Participating Public Agencies through the
following steps:
Assess
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50
© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
Before the City of Mesa and OMNIA Partners invest in new
software or start thinking about a strategic software plan for
the future, you need to understand your current software
environment and assess the current landscape of your
contracts and deployed assets. Our software experts help
you evaluate and navigate your current situation —
software usage, rogue IT issues, current licensing and
contracts, current and future business needs, software
audit concerns, and more — so the City of Mesa and
OMNIA Partners Participating Public Agencies can make
wise investments in the future. The first step in our process
is our Software Asset Review.
The Software Asset Review is a no-cost value-added
service that provides a transparent view into purchased
software assets, regardless of where they were purchased.
Each report includes a full license history and a renewals
timeline. With this transparent view into what your
organization owns, CDW•G then assists in developing your
software asset management strategy and goals. This
includes
opportunities
for
optimization,
compliance
position, renewals strategy, and technology solutions that
can assist you in managing your software assets going
forward. Once we have a clear look into your assets, we will
start to implement our Total Software Management solution
around your contracts and software purchases that align
with your goals.
Validate
Once CDW•G has a deep understanding of your software
assets, we assist in building a software strategy and then
identifying the software solutions needed to set that
strategy in motion. CDW•G can test and pilot solutions
within your current environment, and select the right
software for your business and technical requirements.
Because we are vendor neutral and have partnerships with
more than 300 software publishers, we focus on finding the
right solution for each agency’s specific needs.
In this step, CDW•G helps the City of Mesa and OMNIA
Partners with the following:
Proof of concepts to test feasibility
Vendor comparisons
Return on investment assessments
Pilot implementations
CDW's Technology Experience Center, which
allows you to:
Try out a demo of the software
Make software comparisons
Explore the latest innovations to see if
they will help you achieve your business
goals
Deploy
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© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
CDW•G can help design and deploy the perfect software
solution within the City of Mesa and OMNIA Partners
Participating Public Agencies’ environment. Our software
solutions teams are segmented into unified
communications and collaboration, endpoint optimization,
and mobility, so you leverage professionals who have
deployed in the area(s) most relevant to you.
Our experts become part of your team, providing the
support you need when and where you need it. We help
you navigate robust software offerings from virtualization
and desktop management to networking and collaboration
solutions. More importantly, we can share our knowledge
with you so the City of Mesa and OMNIA Partners
Participating Public Agencies can spend less time
managing software and more time putting it to work.
Manage
CDW•G makes dealing with multiple licenses, vendors,
and software solutions simple and effective, with our
experienced team of professionals available to help you
throughout the process.
CDW•G helps right-size your software licensing to avoid
unnecessary costs and streamline day-to-day software
management. CDW•G’s Software Licensing Management
helps with:
Performing health checks
Maintaining the right license position so you’re
neither over- or under-licensed
Establishing consolidated billing
Providing ongoing software recommendations
Ensuring accurate IT planning and budgeting
Maximizing value derived from licensing
agreements
Applying compliance checkpoints
Staying on top of licensing expiration and renewal
CDW•G’s experts will walk the City of Mesa and OMNIA
Partners Participating Public Agencies through the entire
software management lifecycle, from choosing the proper
products that suit your needs to contract negotiation and
management to testing and deployment.
Additionally, CDW•G serves as a single resource to stay
on top of your entire software environment. As part of our
contract management roadmap process, your CDW•G
software team will conduct regular business reviews and
contract deep dives to help manage the licenses over the
course of the contract, and our contract management
roadmap will keep you aware of important renewal dates.
Success Story – Local Community-Development
Services
Background
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© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
This local government entity sought assistance for their IT
licensing renewals and aid in guiding their organization
through the intricacies of software licensing agreements.
The customer contacted CDW•G to assist with their
upcoming renewals, help manage their software licenses,
as well as maintain compliance and optimize costs.
Solution
CDW•G has a thorough process to ensure that the
customer’s needs are met. This engagement included a
detailed evaluation, careful planning, negotiating with
vendors, finding cost-effective solutions, minimizing risks,
and keeping meticulous records. Not only did this
approach meet the customer’s immediate licensing
requirements, but it also had long-term advantages in
terms of regulatory compliance, cost reduction, and
resource management.
Outcome
With the help of CDW•G, the customer was able to renew
their essential software licensing on time, ensuring
uninterrupted access to critical resources. This positions
them to manage IT resources effectively and allocate
budgets efficiently.
In the end, the customer’s CDW•G team provided
expertise on licensing models, negotiation strategies, and
industry standards to ensure compliance, prevent legal
complications, and reduce expenses.
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© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
We are a certified Azure Expert Managed Service Provider with
expertise in end-to-end cloud lifecycle management, including
assessing, migrating, building, deploying, optimizing, and
efficiently managing business solutions on Microsoft Azure.
We have earned all 6 of Microsoft’s Solution Designations and are now among the elite
Microsoft partners certified with the Microsoft Solutions Partner Designation for Microsoft Cloud.
In 2022, we received the following awards:
US Device Partner of the Year
Surface Customer Adds Award Winner
Google
We are a Premier Google Partner. Together, Google and CDW•G bring you the best of Google
solutions to grow and support your modern workforce. We are one of only four Google partners
certified with Google CCAI expertise along with having three of the world’s 66 Google Cloud
Fellows on staff. In 2023, we received the following awards:
Partner of the Year in the Expansion category for its success in helping customers
achieve better results through Google Workspace
Partner of the Year in the Specialization category for excelling in the Education sector
and delivering positive customer outcomes
Oracle
We are an Oracle Gold Partner. Our exceptional coverage, relationships, integration, asset
management tools, image loads, and streamlined procurement processes allow us to be a
trusted advisor on Oracle for the City of Mesa and OMNIA Partners Participating Public
Agencies, making it easier to get the Oracle expertise and services needed to provide you with
complete Oracle solutions.
Apple
As a Diamond Elite partner, we had a very successful, established relationship with Apple.
Apple products and services combined with our legendary logistics and services capabilities
offer the City of Mesa and OMNIA Partners Participating Public Agencies improved profitability
and employee productivity while simplifying IT overhead and lowering overall costs.
Note: Only Apple is allowed to sell Apple products to K-12 customers, including both private and
public schools. If this policy is repealed, CDW•G is equipped and ready to serve the City of
Mesa and OMNIA Partners Participating Public Agencies K-12 customers.
Dell
CDW•G has complete access to all of Dell Technologies and Dell EMC’s product lines, selling
the entire Dell product portfolio of client devices, displays, accessories, software, data storage,
server, networking, and services. This portfolio includes RSA® and VMware®. With over 90
onsite CDW-badged dedicated resources and 250 Dell Technologies-badged resources, the
Dell and CDW relationship is stronger than ever and suited to meet and configure all customer
IT needs.
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© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
HP
We have strong partnerships with both HP Inc. (HPI) and Hewlett Packard Enterprise (HPE); as
a Platinum Partner, we have the experience and expertise to help the City of Mesa and OMNIA
Partners Participating Public Agencies design the best solution.
This last summer, we received the following awards:
2023 Global Solution Provider of the Year
2023 North America Solution Provider of the Year
2023 Consulting Partner of the Year by Zerto, a Hewlett Packard Enterprise company.
IBM
We are a Diamond Elite IBM Partner and have been providing IBM solutions for over 25 years.
Our IBM-dedicated team consists of nationwide sales, technical, and marketing experts. As an
IBM Platinum Business Partner, CDW•G is authorized to sell IBM solutions – from servers and
storage to software and technical services. CDW is the leading IBM Security software reseller in
the United States.
Lenovo
Our strong partnership with Lenovo is a benefit to our customers, who receive top-quality
Lenovo products quickly and efficiently. We are currently the largest Direct Response Channel
Partner of Lenovo products.
Panasonic
CDW•G is a Panasonic Diamond-level partner and member of the Panasonic Authorized
Reseller Program, authorized for computers and tablets, projectors, professional displays,
scanners, and presentation technologies. CDW•G is Panasonic’s largest Toughbook computer
reseller in the channel.
Cisco
We are a Cisco Gold Certified Partner. We have attained the broadest range of expertise across
multiple technologies, and we are Cisco’s Largest US National Direct Integrator Partner. In
November 2023, Cisco recognized us with the following awards:
Data Center Partner of the Year (Global)
Cisco Capital Partner of the Year (Americas)
SMB Partner of the Year (Americas – US)
USA Partner of the Year (Americas – US)
Area Partner of the Year (US – Central)
Commercial Partner of the Year (US – Central)
Enterprise Networking Partner of the Year (US – Central)
SMB Partner of the Year (US – Central)
South Enterprise Partner of the Year (US – Central)
Enterprise Networking Partner of the Year (US – East)
Federal Intelligence Partner of the Year (Federal)
Please note that we excluded our Canada, European, and UK awards from this list.
City of Mesa, Information Technology Solutions, Products, and Services
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© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
Juniper Networks
We are an Elite Partner with Juniper Networks; we have 100+ accreditations and 10+
certifications, including the Enterprise Routing & Switching Specialization and the Mist AI
Specialization.
ExtremeNetworks
CDW•G is an ExtremeNetworks Diamond Partner. We have specializations in Security &
Access Control, Cloud, Management & Automation, Data Center, ExtremeWireless, and
ExtremeSwitching.
Netgear
Together, CDW•G and Netgear provide high-performance switching, wireless, and security
solutions. We are authorized to sell Netgear Business, as well as Wi-Fi and networking
solutions, switching, AV, remote management, and more.
Additional Partners
For your convenience, we have provided our line card as Exhibit 1.
Services
j. Services: Services such as, but not limited to cloud computing, consulting, technical support, leasing/financing,
trade-ins, repair, design, analysis, configuration, implementation, installation, training, maintenance, advisory,
managed and support services, staff augmentation, professional services, etc. In addition, services that are related to
the design, use, or operation of the products being purchased such as system configurations, testing,
hardware/software installation, upgrades, imaging, etc. Services may also include materials, equipment, and supplies
provided by the Reseller under an SOW Note: All hardware should come assembled. For example, if extra memory,
additional drives, or peripherals are ordered, the Contractor must install them unless the Participating Agency
requests, that they not be installed.
CDW•G provides the required services listed in the RFP’ Scope of Work; we provide insight into
each requested service throughout the remainder of this section. Our full-stack engineering
services team focuses on digital transformation – from code and applications to cloud, data, and
security – to help you accelerate innovation, enhance user experiences, and optimize
collaboration, all while delivering agility and cost efficiencies.
Lifecycle of Services
In today’s competitive market, the speed of digital priorities is critical to success, yet technical
complexities can slow progress. CDW•G’s full lifecycle of services supports the City of Mesa
and OMNIA Partners Participating Public Agencies’ internal team and helps you focus on your
short-term and long-term goals. Our experts help you design, orchestrate, and manage your
technology environment:
Design – Advisory and Assessment
Using a wide breadth of tools, data, and decades of expertise, we offer strategic
advisory services, workshops, assessment, planning, and design engagements with
our engineers that consider your specific needs and make recommendations to
address gaps and optimize growth. This includes documentation, analysis, and creation of
materials that detail the bridge between your current and future state.
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© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
Orchestrate – Building, Implementation, Deployment
Our expert engineers configure and deploy your solutions to help the City of Mesa
and OMNIA Partners Participating Public Agencies implement technology according
to your organization’s unique needs and ensure it works from day one. We build,
create, and analyze software or services, as well as test and release into a defined environment
and implement changes outlined in the design phase. We implement technology adoption and
organizational change management plans to ensure you’re fully utilizing your technology
solutions and deriving the value you expect.
Manage – Continuous Support and Operations
CDW•G can help the City of Mesa and OMNIA Partners Participating Public
Agencies save time and money and augment internal IT team bandwidth with
24/7/365 support and expert management of any aspect of your technology
solution.
Managed services: With proactive monitoring, automation, alerting, analysis,
maintenance, and performance of operational functions of an organization’s contracted
technology environment, CDW•G provides end-to-end support of your complex
environments.
Technical support and continuous improvement engagements: CDW•G experts
provide technical support for complex technology solutions when your IT, development,
and business teams need it. Our experts work with you to continuously optimize your
technology environment.
We provide greater insight into our full Managed Services capabilities later in this section.
CDW Services Overview
Our professional services help the City of Mesa and OMNIA Partners Participating Public
Agencies amplify your capabilities at any stage of your technology journey. IT services are a
critical necessity for government entities and public agencies. Our IT services are built to help
the City of Mesa and OMNIA Partners Participating Public Agencies tackle various day-to-day
challenges, such as increasing efficiency and maximizing costs, while allowing you to free up
your internal resources to focus more on core projects. However, not all government entities
and public agencies are fully equipped with the necessary resources or have access to the
technical experience and support that they need. Our services allow the City of Mesa and
OMNIA Partners Participating Public Agencies to focus more on their residents and
constituents.
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© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
CDW Services consists of the following services, each with its own focus, experts, and
capabilities:
CDW Infrastructure Services provide expertise, tools, and resources to scale and future-proof
your infrastructure. We help the City of Mesa and OMNIA Partners Participating Public Agencies
upgrade existing architecture and prepare for what’s to come, whether on-premises, migrating
to the cloud, or in the cloud. We also modernize applications, streamline delivery through
DevOps (CDW Development Services), and write custom, cutting-edge apps that drive
business. To ensure all of your needs are being met, we have broken our Infrastructure
Services into the following categories:
CDW Hybrid Cloud consists of cloud and hyperconverged infrastructure services.
CDW Networks deals primarily with enterprise networking as well as data center
networking.
CDW Data Center encompasses soft-ware defined data centers, data center migration
and optimization, next-gen backups, compute and storage solutions, as well as power
and cooling solutions.
CDW OS includes operating systems, applications, and services.
CDW Software Engineering includes DevOps, as well as software design and
consulting.
CDW App Modernization deals specifically with Application Modernization.
CDW Workspace Services provide a comprehensive approach that allows employees to work
from anywhere, on any device. We enable the City of Mesa and OMNIA Partners Participating
Public Agencies to build a communications platform that grows with you, is rapidly adopted by
end users, and helps improve business outcomes through seamless collaboration. Our
workspace services are broken into the following categories to meet a variety of complex needs:
Figure 6. CDW•G’s Lifecycle of Services
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© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
CDW Collaboration services deal primarily with communications, messaging and
conferencing, video, applications such as Office 365, engagement contact centers, as
well as portals and content collaboration.
CDW Endpoint services encompass management and security, mobility, mobile
workspaces, unified endpoint management, and managed print services and printer
supplies programs.
CDW Security Services provides independent evaluations of security posture and helps
government agencies fortify their weaknesses. Our certified experts design comprehensive
strategies and solutions for protection and response. Our security services are broken into the
following categories:
CDW Secure Platform includes next-generation firewall and IPS, content security,
identity and access management, network visibility, and endpoint protection, as well as
policy and access.
CDW Detect and Respond deals with log aggregation and correlation, as well as
security incident response.
CDW Information Security deals only with information security services.
CDW Data Services, including artificial intelligence (AI) and machine learning (ML) services,
offer actionable insights that give you a stark competitive advantage. Design, build, and deploy
modern data analytics and AI/ML solutions for storing, transforming, discovering, and
operationalizing your data. We have broken our data services into the following categories:
CDW Data focuses on data modernization and data analytics.
CDW AI/ML deals specifically with machine learning analytics (ML) and artificial
intelligence (AI) data analytics.
CDW Support Services delivers custom warranty, maintenance, and support services that
augment your IT staff so they can focus on maximizing business outcomes. We offer a variety of
support services for hundreds of manufacturers; these services include the following:
CDW Technology Support is a branded service backed by the Original Equipment
Manufacturer (OEM) collaborative warranty support service. Our depth and breadth of
expertise enable us to get a top-level engineer quickly, resulting in faster incident
resolution.
CDW Extended Support provides continuous break/fix support service on equipment
that its manufacturer no longer covers (N-1 or older) or is nearing end-of-service (EOS)
life.
Help Desk Services connects you with our Managed Services team and helps put the
right people, processes, and tools in place.
Warranty and Maintenance Services allow us to keep your equipment – and
organization – running with expanded and extended warranties as well as custom
maintenance contracts that include on-call experts and break/fix agreements.
CDW Configuration and Integration Services make sure your new technology is ready to
work on arrival, whether we are building out a data center solution with fully configured racks,
facilitating a multisite deployment of pre-configured computing devices, or handling single-
device provisioning. We offer basic and advanced services:
CDW Basic Configuration and Integration Services include hardware integration,
software configuration, asset tagging and reporting, custom laser engraving, Windows
autopilot enrollment with Intune pre-provisioning, Chrome OS White Glove Service
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Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
OMNIA Partners Participating Public Agencies. Our close relationships mean that we receive
competitive price offers and timely notifications regarding product changes. This allows the
account team to keep the City of Mesa and OMNIA Partners Participating Public Agencies
appraised of new product releases, version changes, and price changes, all of which affect how
you purchase software.
CDW•G offers the City of Mesa and OMNIA Partners Participating Public Agencies the following
value-added services:
Assessments
Software License Review
Demonstration Labs (such as our Microsoft Experience Center)
Virtualization Assessment
Security Threat Check
One-to-One Readiness
Trial License Key Codes
Educational resources and important notifications, including email notifications,
webinars, CDW’s Solution blog, Software Simplified, and White Papers, among others
Software purchase reports
Available software promotions
Sponsored vendor events designed to keep the City of Mesa and OMNIA Partners
Participating Public Agencies in the know of industry trends
Licensing Strategy Consultation
Current licensing assessment
Analysis of current and future needs
Discussion regarding procurement preferences
Multiple quotes for side-by-side comparison
Ongoing Licensing Strategy Sessions
New products
Software Assurance benefits utilization
Changes in licensing structure
Future procurement planning
Quarterly and Ad Hoc Reporting
Help for managing maintenance agreements
Reminders for expiration-sensitive products
Analysis of options for coterminous agreements
Comprehensive online reporting of all software purchases from CDW•G
Customized Procurement Plan
Multi-year license procurement roadmap
License Agreements
Provide for the City of Mesa and OMNIA Partners Participating Public Agencies
Education on License Agreement Terms & Conditions
License Agreement setup and processing
Our expertise extends to everything from the evaluation process and technology planning to
software purchasing and the contract management tasks ahead. CDW•G is committed to
coordinating the resources needed to provide helpful insight on right-fit options for your specific
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Government LLC (“CDW•G”).
Integration Services: Full integration with existing applications
Application Modernization: Turning monolithic legacy apps into cloud micro-services
Aggregation Services: Streamlined administration and aggregated billing
Managed Services: CDW•G hosted and remote managed services or partner-managed
services
Fulfillment Services: Onboarding, reporting, billing, partner reconcilement, and
renewals
As a leading provider of Cloud Solutions, we can help the City of Mesa and OMNIA Partners
Participating Public Agencies assess your priorities and determine which applications and
processes should and shouldn't be moved to the Cloud. We also help you design the best
delivery model, whether public, private, or a hybrid model, that provides the greatest flexibility to
customize your solution. Furthermore, our pre-qualified partner network makes it easy to find
the right providers and to create a comprehensive, multi-vendor solution that meets your
specific needs.
Consulting and Advising Services
Our IT consulting and professional services team — over 1,000 professionals strong — delivers
personal service that helps the City of Mesa and OMNIA Partners Participating Public Agencies
understand and meet your organizational and technological needs. A key differentiator for our
Advising and Consulting practice is that our experts go beyond advising; CDW•G can deliver on
whatever the City of Mesa and OMNIA Partners Participating Public Agencies need. Because of
our ability to design and deliver, our consultants incorporate their technical knowledge and
experience into the design, assessment, and implementation. Our comprehensive approach
ultimately mitigates risk through experience to ensure that customers like the City of Mesa and
OMNIA Partners Participating Public Agencies get it right the first time.
We have expertise and certifications across diverse industries in the public and private sectors.
Our project managers and consultants work directly with you to design and implement every
facet of your IT solution.
Using a wide breadth of tools, data, and years of expertise, we offer strategic advisory services,
workshops, and assessment, planning, and design engagements with our engineers that
consider your specific needs and make recommendations to address gaps and optimize growth.
This includes documentation, analysis, and creation of materials that detail the bridge between
your current and future state.
Presales Consulting
A unique advantage of CDW•G’s business model is that the City of Mesa and OMNIA Partners
Participating Public Agencies have access to an incomparable depth and breadth of value-
added technical expertise. Our highly trained and experienced Technology Specialists and
Solution Architects provide expert consulting advice and ongoing support. In addition, our strong
relationships with manufacturers enable your CDW•G Account Team to provide presales
consultation, technology roadmaps, and other assistance quickly. In fact, many major vendor
partners have dedicated staff at CDW•G.
During the presales phase, service consultation focuses on understanding the City of Mesa and
OMNIA Partners Participating Public Agencies’ requirements and engaging the appropriate
technology specialists, systems engineers, and solution architects. We work to identify potential
solutions that meet each Participating Public Agency’s needs before presenting those solutions
in a proposal or product demonstration. We strive to educate the City of Mesa and OMNIA
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Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
Partners Participating Public Agencies about products and services by providing a
comprehensive overview of its features and benefits.
Below is an overview of those who can be engaged to support the City of Mesa and OMNIA
Partners’ Participating Public Agencies during the presales consultation process and beyond:
Technology Specialists
Our teams of technology specialists are highly trained and experienced in various products and
technologies, including the following:
Leasing and Finance
Managed Print Services
Mobility
Networking
Power and Cooling
Servers and Storage
Software Licensing and Management
Unified Communications and
Collaboration
Voice and Data
Security
Presales Systems Engineers
We have a large team of over 100 presales systems engineers who hold vendor-funded
positions and provide presales support for that particular partner’s products. These experts
assist with evaluating products based on your unique operational requirements and budgetary
constraints. They review quotes for product compatibility, functionality, and compliance.
Solution Architects
Our teams of solution architects work closely with the vendor partners whose solutions they
design. They assess your environment and work with your IT staff to design plans for solutions
that boost productivity and improve operational efficiencies. Extremely knowledgeable about the
latest technologies, they have important insight into the pros and cons of different solutions.
Onsite Vendor Representatives
CDW•G has manufacturer and software publisher representatives onsite at our sales offices to
assist account managers and specialists with requests for technology roadmaps and to provide
training on an ongoing basis. Our strong relationships facilitate presales consultation and timely
notification regarding product changes and products going end of life.
Data Center Transformation Team
In addition to our presales consulting team and resources, our advanced consulting arm, the
Data Center Transformation (DCT) team, has both the resources and expertise to collect
complex data, provide custom reporting, and tailor our advisory outcomes to the unique needs
of the City of Mesa and OMNIA Partners Participating Public Agencies. CDW•G is aligned with
industry trends across technology organizations and industries, including state, local, and
education. CDW•G reins in the complexity of industry trends and tailors it to your needs and
goals through our disciplined practices.
Data Center Transformation is the process of changing an organization’s IT infrastructure and
application services to improve its capabilities, performance, and efficiency. The process
includes data center migrations, cloud integration, large-scale changes to hardware,
virtualization, improved resiliency, software-defined components, application rationalization, and
business process automation. At its core, DCT is a business-first approach that will enable the
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Government LLC (“CDW•G”).
vCISO Service: Many organizations have limited staff or skill sets and need assistance
navigating security obstacles, which is why CDW•G’s Security Consultants are available
to act as a virtual Chief Security Information Officer (vCISO). Our vCISO service helps
you improve the maturity and scope of your existing security practices by providing a
technology-neutral Security Consultant.
CDW OS ITSM Simulation/Executive Visioning Workshop: By participating in our IT
Service Management (ITSM) business simulation workshop, the City of Mesa and
OMNIA Partners Participating Public Agencies can learn how to increase the business
impact of your internal service provision. This hands-on, highly interactive IT/Business
workshop is designed to educate the City of Mesa and OMNIA Partners Participating
Public Agencies’ leadership and stakeholders in the business structure of process with
technology.
IoT Transformation Workshop: Our Internet of Things (IoT) Transformation Workshop
is designed to help the City of Mesa and OMNIA Partners Participating Public Agencies
understand your data needs, determine the return on investment (ROI), and evaluate
your foundational infrastructure to determine if any technical components should be
retired, evolved, or added before implementing an IoT technology initiative.
CIO Essentials: Our CIO Essentials provides the framework to develop the City of Mesa
and OMNIA Partners Participating Public Agencies’ vision for the future into an
actionable strategy and roadmap. Whether Participating Public Agencies are looking to
transform your organizations into a DevOps culture based on cloud Platform as a
Service (PaaS), industrialize your private cloud services, consolidate your application
portfolio, or modernize your IT environment as a whole to reduce IT expenses, CIO
Essentials provides the tools the City of Mesa and OMNIA Partners Participating Public
Agencies need to deliver a clear, concise business-centric strategy.
PMO Assessment Workshop: Our DCT leads our Project Management Office (PMO)
Assessment Workshop. This workshop is a high-impact, comprehensive program to
assess and improve Project Portfolio Management (PPM) practices over the course of 3-
4 weeks. This comprehensive program consists of three survey domains: PPM current
state, PPM satisfaction, and PPM assessment.
Application Rationalization: Over time, your application portfolio may expand as more
are introduced for specific needs. Using a strong holistic methodology, CDW•G can help
the City of Mesa and OMNIA Partners Participating Public Agencies address your
application portfolio to ensure that the applications used are cost-efficient and serve as
effective tools. Our skilled consultants will work directly with relevant stakeholders to
review your organization’s complete list of applications. This review includes a full data
analysis, coupled with facilitated workshops and interviews with application owners and
end-users. These sessions provide additional context and knowledge beyond the raw
data to identify and attain your organization’s end goals.
Application Dependency Mapping: Application dependency mapping combines tool-
based discovery with the experience of CDW•G resources to provide a holistic view of
an application environment, including detailed information and mapping of the
relationships between your IT assets. Whether the City of Mesa and OMNIA Partners
Participating Public Agencies are prepping to migrate to a new data center, introducing a
new application, reducing the risk of business interruptions, or planning to transform your
business, application dependency information is a crucial factor in your success.
Application dependency mapping is an essential first step for understanding your current
environment or preparing for a wide range of changes.
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To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
old adage of “use it or lose it” funds, CDW•G was able to provide critical staff augmentation
resources to complete crucial updates on a timeline unique to local government.
Going a step further, the City’s dedicated CDW•G Account Team coordinated consultants to
help formulate an effective plan for implementing and executing on their vision. This wide
range of services offered by CDW•G – from basic network upgrades to InfoSec consulting
and road mapping – became a key factor in IT moving from treading water to making real
progress in delivering exceptional outcomes.
Success through OMNIA Partners
The City benefits from competitively priced service offerings with the technical acumen to
partner alongside C-level executives and deliver innovative outcomes; a contract that
procurement understands and embraces as a cost-saving measure; and a partner that
understands their needs and aligns their resources to help accomplish goals that once
seemed out of reach.
Technical Support Services
CDW Technology Support
CDW Technology Support (CTS) is CDW•G’s branded offering backed by the OEM
collaborative warranty support service. CTS provides an enhanced client warranty support
experience with one contract offering incident management for covered devices. CDW•G will
take the first call for the City of Mesa and OMNIA Partners Participating Public Agencies to help
resolve your issue and, if needed, provide an engineer onsite to perform a hardware
replacement.
If escalation to the OEM is required, CDW•G will do that on the City of Mesa and OMNIA
Partners Participating Public Agencies’ behalf. CDW•G Technology Support helps the City of
Mesa and OMNIA Partners Participating Public Agencies solve your business problems by
providing a single solution for your manufacturer support, saving internal IT staff time and/or any
unplanned expenses for an engineer to come and replace faulty hardware and/or renew a
contract that was not co-termed. Because of CDW•G’s depth and breadth of expertise, we are
able to get a top-level Technical Assistance Center (TAC) engineer more quickly than a
customer may be able to, resulting in quicker incident resolution. Some of the features and
benefits of CDW Technology Support include:
One place to call: CDW Technology Support allows the City of Mesa and OMNIA
Partners Participating Public Agencies a single point of contact. We provide end-to-end
ownership of all incidents, service requests, and support for maintenance, hardware
replacement, knowledge base, and software support.
24/7/365 support: CDW Technology Support provides around-the-clock support via a
dedicated service desk 24/7/365 and also provides a dedicated support number, email
address, and ServiceNow login to open and view case status online.
Full-service Return Merchandise Authorization: If, after troubleshooting, CDW
engineers determine that a device needs to be replaced, CDW•G will request the RMA
from the manufacturer on your behalf and have it sent to your location. We will also
dispatch an engineer to meet that part and swap out the device for you and return the
defective parts to the manufacturer and update the serial numbers on your contracts.
Fully backed by manufacturer warranty and support: A support contract is
purchased through the manufacturer so you do not lose the ability for upgrades,
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To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
updates, etc., and may be provided software download access to those contracts if
requested.
Maintenance Offerings
CDW•G offers various maintenance agreements to cover all types of vendors, products, and
service levels. Our offered maintenance agreements give access to cover all vendors, products,
and service levels with just one toll-free number. Types of available agreements include the
following:
Coterminous Support Contracts. A conterminous support contract takes the City of
Mesa and OMNIA Partners Participating Public Agencies’ existing manufacturer support
plans and roll them together with one standard end date to eliminate the risk of a lapse
in coverage.
Break/Fix Maintenance Agreement. These annual maintenance agreements and
contracts cover the repair or replacement of in- or out-of-warranty equipment.
Retainer Contracts. Retainer contracts provide a designated block of time that
guarantees the City of Mesa and OMNIA Partners Participating Public Agencies’ access
to field service and support staff, including system engineers, network technicians, PC,
and printer repair technicians, and more.
For information about warranty and repair services, please see “Repair” below.
Leasing/Financing Services
CDW•G has an in-house Financing Solutions Team to help the City of Mesa and OMNIA
Partners Participating Public Agencies navigate among our tailored payment solution options,
which include leasing, financing, subscriptions, etc. We take a consultative approach to
financing options that ensure the City of Mesa and OMNIA Partners Participating Public
Agencies’ goals are met.
At CDW•G, we focus on providing the best solutions in the industry—and that includes
Financing Solutions. CDW•G can facilitate an agreement between OMNIA Partners Participating
Public Agencies and various leading financing companies that can help each Participating
Public Agency obtain the payment terms that best fit their unique needs and budget
requirements. Agencies can secure a payment solution structure with maximized options and
terms.
CDW•G’s Financial Partners provide the best option to fit the City of Mesa and OMNIA Partners
Participating Public Agencies’ needs. For agencies with a Master Lease Agreement established,
we likely have a partnership in place with their provider or can establish one, to extend their
existing agreement to incorporate purchases from CDW•G. Often, we leverage relationships
with our partners to offer more advantageous rates, terms, and structures. For agencies that
have diversity requirements to meet, we can recommend small and diverse partners that hold
relevant certifications.
Our Premier Financing Partners include, but are not limited to, the following:
Arrow Capital Solutions
Cisco Capital
Dell Financial Services
HPE Financial Services
Lenovo Financial Services
LEAF Commercial Capital, Inc.
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To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
Trade-in Services – CDW•G’s Information Technology Asset Disposition
When the City of Mesa and OMNIA Partners Participating Public Agencies’ equipment reaches
the end of its lifecycle, CDW•G can refer you to industry-leading IT Asset Disposition (ITAD)
service providers to help you properly dispose of the hardware. Our partnerships with industry-
leading asset disposition organizations allows for fair market value, responsible disposal,
transfer of liability, and potentially credit toward new tech purchases with CDW•G.
CDW ITAD services include, but are not limited to data wiping, asset removal, evaluation,
recycling, onsite shredding, potential value back credit to maximize recovery, and depot
services. CDW ITAD offers many benefits to the City of Mesa and OMNIA Partners Participating
Public Agencies, including:
Logistics services for quick and efficient removal of equipment from client facilities
Device pickup, including palletizing equipment, shrink wrapping, and transport
Document of liability transfer provided to indemnify client from any environmental liability
Ensure removal of all client information and software from electronic media and assets
US Department of Defense-compliant erasure services in full support of government
standards
EPA-approved disposal
Zero-landfill policy
Complete serialized reporting available via a website
Repair Services
CDW•G offers a breadth of warranty options, repair services, and maintenance agreements to
provide the City of Mesa and OMNIA Partners Participating Public Agencies the assurance of
predictable costs and repair response times that a warranty agreement can provide.
The standard manufacturer warranty that comes with most products is a “best effort”
commitment for response time. Regardless of the application of a system for the City of Mesa
and OMNIA Partners Participating Public Agencies, the “best effort” level of service is frequently
not sufficient to achieve desired business continuity. Even a non-critical repair, such as a tablet,
can keep a coworker without this tool for 8-10 business days. Moreover, standard manufacturer
warranties can quickly expire. The average industry cost for maintenance is $85-$120 per hour
plus parts; quickly leaping past the cost to extend the warranty. As such, we recommend the
City of Mesa and OMNIA Partners Participating Public Agencies take advantage of the
warranty, repair, and maintenance options we offer.
CDW•G offers a breadth of warranty options, repair services, and maintenance agreements to
provide our customers the insurance of predictable costs and repair response times that a
warranty agreement can provide. Our comprehensive suite of product lifecycle support offerings
includes:
Warranty extensions and upgrades
Post warranty support
Accidental damage protection
Maintenance contract agreements
Post-sale technical support
Product and certification training
Onsite repair
Depot repair
Help desk service
Account Managers keep a watchful eye on all of their customers’ agreements and have pre-
emptive discussions to ensure customers’ next warranty purchase meets their needs as well.
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To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
Examples of our available warranty levels, popular warranty options, and related value added
services are included below. The completeness of our portfolio allows us to provide effective
problem diagnosis and resolution for every customer need.
Basic Warranty
CDW•G’s basic warranty offering includes the following:
CDW•G provided 30 day warranty – We offer a complimentary 30 day warranty for all
products we sell. Once the 30 days have expired, CDW•G’s technical support or the City
of Mesa and OMNIA Partners Participating Public Agencies’ dedicated Account Manager
assist in requesting the manufacturer warranty service.
Certified technician support – We provide toll-free, email, and on-line chat technical
support on all hardware and operating systems for up to two years after purchase from
CDW. Our technical support technicians are US based, located in Holmdel, New Jersey,
responding to about 60 calls a day. For insight into your technical issues, the City of
Mesa and OMNIA Partners Participating Public Agencies can monitor the frequency and
type of technical support requests via the CDW•G Account Center.
Extensive engineering support – We have service-dedicated coworkers nationwide,
aiding in pre- and post-sale questions. They provide assistance to the City of Mesa and
OMNIA Partners Participating Public Agencies by phone, and we also offer on-site
support. As with the technical support above, a key to great support is that they are not
compensated by an individual manufacturer they are “vendor agnostic.” This allows them
to support the interoperability of the City of Mesa and OMNIA Partners Participating
Public Agencies’ entire solution, not promote a single brand. These experienced and
certificated engineers provide consultation with configurations and infrastructure shifts.
Extended Warranty
CDW•G offers various extended warranty options, including the following:
CDW Maintenance Agreements
CDW’s offered maintenance agreements give access to cover all vendors, products, and
service levels with just one toll-free number. Types of available agreements include:
Coterminous Support Contracts - A coterminous support contract can take the City of
Mesa and OMNIA Partners Participating Public Agencies existing manufacturer support
plans and roll them together with one common end date to eliminate the risk of a lapse in
coverage.
Break/Fix Maintenance Agreement - These annual maintenance agreements and
contracts cover the repair or replacement of in- or out-of-warranty equipment.
Retainer Contracts – Retainer contracts provide a designated block of time that
guarantees the City of Mesa and OMNIA Partners Participating Public Agencies’ access
to field service and support staff including: system engineers, network technicians, PC
and printer repair technicians, and more.
Cisco SMARTnet
Without SMARTnet, Cisco charges $400 hour for repair services. With the average repair taking
four hours, customers are likely to pay $1600 per incident without SMARTnet. Cisco SMARTnet
service provides enhancement and maintenance support resources during the operational
lifetime of a Cisco networking device. We are the #1 Cisco SMARTnet partner, holding
SMARTnet Maintenance Agreements with over 34,000 distinct customers. Our dedicated
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Government LLC (“CDW•G”).
SMARTnet team has 38 SMARTnet Specialists with over 200 years of combined experience
working with SMARTnet contracts and in-depth knowledge of Cisco’s internal SMARTnet tools.
We offer multiple length and levels of SMARTnet agreements, including onsite options. CDW is
authorized to purchase directly from Cisco, which can greatly reduce the City of Mesa and
OMNIA Partners Participating Public Agencies’ cost for this comprehensive service.
Hard Drive Retention
CDW•G offers IBM and Lenovo hard drive retention warranty options for our customers whose
hard drives store confidential customer data, trade secrets, or intellectual property, or if they
need to comply with regulatory requirements. When a damaged hard drive is replaced, the
customer keeps the original defected device, eliminating tracking of drives during transit and
providing the utmost data protection.
Design Services
We get that every IT solution is unique and that its delivery must be customized to meet the City
of Mesa and OMNIA Partners Participating Public Agencies’ specific needs. In tandem with
industry-leading partners, our highly experienced architects, engineers, and project managers
will work with you to design solutions that meet the City of Mesa and OMNIA Partners
Participating Public Agencies’ needs and help you reach your IT goals. From configuration and
maintenance to advanced engagements across infrastructure, workspace, security, and
support, CDW•G has the expertise you need to help with all of your IT needs. We provide
remediation recommendations based on environment discovery and create application
architecture designs and roadmaps specific to the requirements of each OMNIA Partners
Participating Public Agency.
An overview of our design services include, but are not limited to, the following:
Solutions Design: CDW•G helps you design specific solutions to meet your hybrid
infrastructure, network, digital workspace, and security needs.
Transformation Design: Design platform migrations, application upgrades, and the
entirety of your digital transformation
Platforms Design: Design public cloud platforms and applications with our experts. Our
design and planning workshops help you align your goals and needs to create an
outcome-based unified communications strategy based on end-user satisfaction.
Device Design: Device Design includes custom building the right device for the City of
Mesa and OMNIA Partners Participating Public Agencies’ needs and providing
recommendations for all key technical specifications. Once the City of Mesa and OMNIA
Partners Participating Public Agencies know which products are best for your
environments, we often work with our partners to custom design them – even if the
device is not currently available in the market. These devices - also called Configure to
Order – are built to your exact specifications.
Data Strategy Design: The first step in harnessing the power of your data is having the
right processes in place for collecting, analyzing, and making decisions based on what
the data is telling you. CDW•G is there to suggest new ways to create an agile, modern
data strategy. We conduct a comprehensive evaluation of your current data processes
and platforms and then design a customized data strategy tailored to your needs.
Software Development/Design: CDW•G provides remediation recommendations
based on environment discovery, and create application architecture designs and
roadmaps specific to your requirements.
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Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
an inventory list, and then provide recommendations that meet your requirements and
allow you to achieve your desired outcomes.
Network Health Check
This health check includes elements like tools deployed to discover network devices,
End of Life (EOL) or End of Sale (EOS), and software security report, device software
code recommendations, and a summary report.
Network Assessment
Our Network Assessment includes all of the elements of the Network Health Check, but
is more feature-rich in its diagnostic capabilities.
Next Generation Network Assessment
Our Next Generation Network Assessment delivers our most comprehensive
diagnostics. It includes more future-state planning artifacts, such as a roadmap tailored
to the City of Mesa and OMNIA Partners Participating Public Agencies needs that
outlines recommended steps for improving future-state performance and security.
Quality of Service Assessment
An in-depth review of each device’s Classification and Marking, Queuing and Shaping,
Service Provider mapping and translation, and WAN VPN.
Multicast Assessment
An in-depth review of each device’s L2/L3 Multicast configuration.
DV Technical Readiness Assessments
Digital Velocity (DV) Technical Readiness Assessments are designed to benchmark current
architecture, processes and practices, and the City of Mesa and OMNIA Partners
Participating Public Agencies’ maturity level with the goal of uncovering, at a high level, the
fastest and most impactful path toward your desired future state. Assessments are available
for the following focus areas: Cloud, Modern DC, Migration, Database Migration, Application
Modernization, DevOps, and Data Modernization.
Hybrid Infrastructure Assessment
Our Hybrid Infrastructure Assessment Team (HIAT) has several data center use cases
and scenarios to provide capacity and planning advice in tandem with CDW•G solution
architects, including:
Environment Overview: CDW•G’s HIAT provides a detailed report of a
customer’s current virtualization environment.
VMware End of Support: CDW•G and the HIAT perform a licensing and hardware
compliance checkpoint for VMware Virtualization.
Platform Migration: A CDW•G Solution Architect works with the HIAT to project
capacity for new compute platforms for a specific environment, whether on-
premises or in the cloud.
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Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
Consolidation: A CDW•G Solution Architect in tandem with the HIAT can project
the capacities needed to consolidate hardware or geographic locations.
Disaster Recovery (DR): A CDW•G Solution Architect in tandem with the HIAT
will provide the City of Mesa and OMNIA Partners Participating Public Agencies
an overview of DR planning, best practices, and additional services available to
assist in this critical business function.
Hardware Refresh: A CDW•G Solution Architect , in tandem with the HIAT, helps
the customer analyze and plan for proper lifecycle management of the data center
infrastructure.
While valued at $5,000, this assessment is provided as a no-cost value add to the City of
Mesa and OMNIA Partners Participating Public Agencies.
CDW Well-Architected Review for AWS
A CDW•G field solution architect utilizes the AWS Well-Architected tool to walk the
customer through the questionnaire and then reviews the output, specifically identifying
any high-risk issues with the City of Mesa and OMNIA Partners Participating Public
Agencies.
While valued at $5,000, this assessment is provided as a no-cost value add to the City of
Mesa and OMNIA Partners Participating Public Agencies.
CloudHealth: Rightsizing Existing AWS Environment Assessment
A CDW•G field solution architect enrolls the City of Mesa and OMNIA Partners
Participating Public Agencies for a no-cost trial with CloudHealth and, after two-week
lead time, they outline what the tool has identified for you.
While valued at $2,500, this assessment is provided as a no-cost value add to the City of
Mesa and OMNIA Partners Participating Public Agencies.
Power and Cooling Assessment
CDW•G’s Power and Cooling team performs an analysis of the City of Mesa and OMNIA
Partners Participating Public Agencies current environment.
While valued at $2,500, this assessment is provided as a no-cost value add to the City of
Mesa and OMNIA Partners Participating Public Agencies.
CDW Storage Assessment Workshop
An analysis of the City of Mesa and OMNIA Partners Participating Public Agencies’ data
center storage environment, including object, file, block, cloud-based strategies, DC
performance, capacity, and end-of-support planning.
VMware NSX POC Assessment Workshop
This data center assessment considers and deploys a proof of concept for the City of
Mesa and OMNIA Partners Participating Public Agencies on how micro-segmentation
using the NSX platform can benefit your operations.
Nutanix Configuration Assessment
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Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
Application Architecture Review
Identify potential concerns within an application by examining the architecture and the
data flow, finding vulnerabilities, and providing detailed recommendations for
improvement.
SDLC/DevOps Review
Review and improve the secure Software Development Life Cycle (SDLC) program by
focusing on the use of key application security solutions, including Dynamic Application
Security Testing, (DAST), Static Application Security Testing (SAST), Interactive Application
Security Testing (IAST), and Software Composition Analysis (SCA).
Data Protection Modernization Assessment
Evaluate the entirety of the data protection ecosystem to ensure the City of Mesa and
OMNIA Partners Participating Public Agencies’ recoverability. This assessment
leverages a proprietary Data Protection ScoreCard (as well as stakeholder interviews
and analytics tools) to provide a report comparing the existing environment to that of the
new modernized environment.
Database Security Assessment
Assess database risk by evaluating the susceptibility of the City of Mesa and OMNIA
Partners Participating Public Agencies’ database to a host of known vulnerabilities and
common attack scenarios.
Rapid IAM Assessments
Assess the City of Mesa and OMNIA Partners Participating Public Agencies’ current
Identity and Access Management (IAM) program and its ability to defend against a wide
variety of threats. This assessment aligns with ISACA’s IT Assurance Framework
(ITAF), COBIT 5.0, ISO 27001/27002, ITIL v3, or the NIST standards.
IAM Strategy Assessment
Use business and security objectives to plot the course for an IAM program over a three-
or five-year horizon, including new tool deployments, integrations, functionality
improvements, and business justifications.
User Access/Privileged Access Reviews
Get a system-agnostic view of the organization’s user processes and roles, and
identify opportunities to convert manual processes into automated workflows.
Identity Exposure Assessment
Leverage a Zero Trust view to assess the CISA pillars of Identity and Device. The
assessment closely aligns with the NIST Zero Trust Architecture and CISA Zero Trust
Maturity Model, evaluating user and device identity management across on-premises
and cloud environments for alignment with Zero Trust best practices.
Cybersecurity Maturity Assessment
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Government LLC (“CDW•G”).
Leverage an established capability maturity model (CMM) to objectively evaluate the City
of Mesa and OMNIA Partners Participating Public Agencies’ current security program
and provide realistic maturity rankings across industry standards and frameworks,
including the NIST CSF, NIST 800-53, CIS Top 20, and PCI DSS.
SAP Role Design Assessment
Assess Systems Applications and Products (SAP) Production environment, reviewing
role design approach, role naming conventions, organizational-level security,
unassigned roles, maintenance access, end-user profile assignment, and access to
sensitive IT authorizations. Provide recommendations for role remediation and
optimization.
SAP GRC Access Control Configuration Assessment
Assess the SAP Governance, Risk, and Compliance (GRC) Access Control (AC)
environment to evaluate process documentation, configuration settings, firefighter
workflow setup, firefighter log report analysis, and risk ruleset customization analysis.
Provide recommendations for improvement and a prioritized list of automation
opportunities.
SAP User Provisioning and Role Change Management Process Assessment
Review all provided documentation regarding policies and procedures to develop process
maps for common SAP Security activities. Deliver detailed process flows for in-scope
processes and recommendations for improvement and automation.
FTC Assessment
Assess compliance by following a five-phase methodology for organizations faced with
consent orders from the Federal Trade Commission (FTC).
PCI Assessment (Audit)
Assess alignment of current practices with Payment Card Industry Data Security Standard
(PCI DSS) requirements to determine compliance, issuing a Report on Compliance
(Roc) or Attestation of Compliance (AoC) if appropriate. CDW•G also provides
readiness assessments, scoping assistance, and Self-Assessment Questionnaire
support, as needed.
Privacy Maturity Assessment (GAPP/NIST Privacy)
Evaluate the City of Mesa and OMNIA Partners Participating Public Agencies’ privacy
program to benchmark policies, processes, and technologies against leading privacy
standards, including the NIST Privacy Framework, Generally Accepted Privacy
Principles (GAPP), and HIPAD35A Breach Notification requirements.
Third-Party Risk Assessments
Assess the City of Mesa and OMNIA Partners Participating Public Agencies’ third parties in
support of enterprise-wide third-party risk management programs. These assessments be
provided in a managed service format or in bundles/bulk assessments.
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To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
Privacy Compliance Assessments (HIPAA/CCPA/CPRA/GDPR/PIPL/GLBA)
Measure readiness and/or compliance with all major data protection regulations, including
HIPAA, CCPA/CPRA, GDPR, PIPL, and GLBA. These assessments harmonize regulatory
frameworks to save costs and improve efficiency.
IT Risk Assessment
Assess IT environment or specific systems to determine if existing IT policies,
procedures, infrastructure, applications and security posture are aligned with the City of
Mesa and OMNIA Partners Participating Public Agencies’ short-term and long-term
business objectives.
CMMC Pre-Assessment
Evaluate the current environment against the Cybersecurity Maturity Model Certification
(CCMC) framework to identify gaps and develop a mitigation strategy before the
certification assessment to help shorten the time to certification.
Zero Trust Assessment
Build a strategic roadmap to Zero Trust maturity through our three-phase assessment,
which aligns with NIST SP 800-207 guidelines and the Cybersecurity and
Infrastructure Security Agency (CISA) Zero Trust Maturity Model.
Security Operations Assessment
Benchmark the Security Operations Center (SOC) against CDW•G’s best practices
program, peer organizations, or historic organizational performance levels.
DDOS Resiliency Assessment
Evaluate the City of Mesa and OMNIA Partners Participating Public Agencies’ ability to
maintain business continuity and continue critical operations in the face of a Distributed
Denial-of-Service (DDoS) Attack.
IoT Device Assessment
Provide visibility into and control over the IoT devices on the network, improving the City
of Mesa and OMNIA Partners Participating Public Agencies’ ability to respond to issues
and threats.
Cyber Workforce Assessment
Assess the suitability of the cyber workforce to defend the organization by evaluating roles
and responsibilities, governance, and the knowledge, skills, and abilities of the individuals.
Web App Penetration Testing
Identify and test the full attack surface of the provided application to achieve a full-
breadth test of all user-facing functionality.
IR Readiness Assessment
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To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
Assess the City of Mesa and OMNIA Partners Participating Public Agencies’ ability to
respond to threats from inside and outside of the network perimeter. CDW•G can also
help with Incident Response (IR) Program Development and IR Tabletop Exercises.
ASV Scanning
Scans all Internet-facing systems that store, process, transmit, or impact the security of
cardholder data (CHD) to adhere to the requirements of the current version of the PCI
Data Security Standard.
External Penetration Testing
Identify and test the full external attack surface of the City of Mesa and OMNIA
Partners Participating Public Agencies to achieve a full-breadth test of all available
services exposed to the public internet.
Internal Penetration Testing
Identify and test the full internal attack surface of the City of Mesa and OMNIA Partners
Participating Public Agencies to increase your overall security posture by identifying the
maximum number of lateral footholds on a network that should be remediated.
Mobile Penetration Testing
Identify and test the full attack surface of the provided application to discover
vulnerabilities in several areas, including implementation and platform usage, storage and
transmission of sensitive data, and communication with external resources such as API
endpoints.
Physical Social Engineering
Evaluate the City of Mesa and OMNIA Partners Participating Public Agencies’ ability to
prevent and react to a targeted, non-destructive physical intrusion. This engagement
includes both surreptitious and overt contact with the target facility, including
masquerading as legitimate occupants or authorized third parties.
Social Engineering
Evaluate your ability to prevent and react to a targeted attack as well as the
effectiveness of security awareness training provided to users. Can use Phishing
(email-based simulations) and/or Vishing (telephone-based simulations) methods.
Vulnerability Assessment
Evaluate current IT systems to determine and categorize present vulnerabilities by
classifying and ranking vulnerabilities. Provides a customized report with cost-effective,
concise recommendations to tackle specific security problems or threats.
Wireless Penetration Testing
Assess the organization’s wireless attack surface by identifying corporate-sanctioned
wireless assets and evaluating their respective security policies. Subjects all networks
to active exploitation with the intent of accessing internal corporate resources.
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To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
Compromise Assessment
Leverage many of the same tools and tactics as attackers to conduct active threat
hunting and develop indicators of compromise based on the recognized MITRE ATT&CK
framework.
Secure Endpoint Health Check
This health check validates the status of a microservice and its dependencies.
Red Teaming Services
Assess the detection and response capabilities of an organization’s Blue Team
(defensive security professionals) in the event of a targeted attack. Attempt to gain
access to the internal network through various attack vectors while subverting the
organization’s defenses.
Purple Teaming Services
In our Purple Teaming Services, our CDW Red Team (offensive security professionals)
pairs with the City of Mesa and OMNIA Partners Participating Public Agencies’ IT
security personnel (i.e., Blue Team) during simulations of specific attack scenarios to
improve defenses and incident response procedures throughout the engagement.
Segmentation Validation
Evaluate the effectiveness of any network segmentation controls used to reduce PCI DSS
scope by attempting to connect to and access the cardholder data environment (CDE) from
internal network segments intended to be out-of-scope for PCI DSS compliance.
Cisco Umbrella Health Check
Review the Umbrella dashboard must-haves and help the City of Mesa and OMNIA
Partners Participating Public Agencies identify common issues and how to maximize
their protection.
Cisco Email Security Appliance (ESA) Health Check
Evaluate the status of a customer’s Email Security Appliance, configuration, and lifecycle
with industry-standard recommendations.
Cisco Web Security Appliance (WSA) Health Check
Evaluate the status of the City of Mesa and OMNIA Partners Participating Public
Agencies’ Cisco Web Security Appliance, configuration, and lifecycle health with
industry-standard recommendations.
Cisco Identity Services Engine (ISE) Health Check
Evaluate the Cisco Identity Services Engine with a system engineer focused on ISE
best practices.
Cisco Firepower Threat Defense Health Check
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Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
Collaboration Architecture Advisory
CDW•G engineers will review your Cisco Collaboration environment for pain points and
best practices while also analyzing the opportunities to leverage the latest advancements
in Cisco Webex cloud collaboration technology. The engineer will prepare a report with
the findings of the analysis as well as provide a high-level roadmap of
recommendations so the City of Mesa and OMNIA Partners Participating Public
Agencies get the most from their Cisco Collaboration investment.
Emergency Calling Assessment
Our highly qualified engineers evaluate the City of Mesa and OMNIA Partners
Participating Public Agencies’ current collaboration environment for Emergency Calling
best practices, including company policies, emergency response locations, remote and
mobile users, notification alerts, and address delivery. The engineer prepares a report
with the findings and provides the City of Mesa and OMNIA Partners Participating Public
Agencies with a high-level roadmap of recommendations to limit your liability, ensure
your users are able to reach emergency services quickly, and give you the best
chance to receive help at the right location.
Customer Engagement Center Cisco UCCE Health Assessment
CDW•G engineers review the City of Mesa and OMNIA Partners Participating Public
Agencies’ Cisco Contact Center Enterprise environment for pain points and best
practices. The engineer prepares a report with the findings of the analysis as well as
provides a high-level remediation plan to address any issues found.
Customer Engagement Center Business Analysis
CDW•G business analysts meet with the City of Mesa and OMNIA Partners Participating
Public Agencies’ contact center teams to understand pain points and goals. The analyst
looks for opportunities for improvement in handling, efficiencies, and opportunities to
apply best practices. The consultant prepares a report with the findings of the analysis
and provides the City of Mesa and OMNIA Partners Participating Public Agencies’ with a
high-level remediation plan to address any issues found.
Microsoft 365 Best Practice Assessment Workshop
The Microsoft Office 365 Best Practice Assessment helps the City of Mesa and OMNIA
Partners Participating Public Agencies’ validate your existing Microsoft Office 365 design
(e.g. Exchange Online) and validates it is configured according to best practices.
Microsoft 365 Governance Assessment Workshop
Provides review and recommendations concerning the City of Mesa and OMNIA
Partners Participating Public Agencies’ Office 365 governance models and/or policies.
Microsoft 365 Network Performance Assessment Workshop
Provides review and assessment of up to four workstations in (up to) four physically
separate network sites. It evaluates the workstations’ abilities to successfully access
Office 365 services quickly.
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To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
SharePoint 2010-2019 Assessment Bundle
Our SharePoint Migration Assessment leverages a proprietary tool developed by CDW
SharePoint Specialists to scan the contents of your SharePoint Farm and help identify
features and content that will impact your transition to another SharePoint service
level/version. The Assessment Bundle includes the initial setup and run of the tool, in
addition to a full assessment of a single SharePoint Farm.
CDW Microsoft Teams Assessment and Jumpstart
This Microsoft Teams solution includes basic planning, design, adoption, and pilot
migration. This project is a week-long engagement that allows the City of Mesa and
OMNIA Partners Participating Public Agencies to utilize Teams in your production
environment with adoption advice and content.
Microsoft 365 CISO Security Workshop
The Microsoft 365 CISO Security Workshop allows CDW•G to learn about the City of
Mesa and OMNIA Partners Participating Public Agencies’ unique needs and develop a
strategic plan based on approaches recommended by Microsoft experts. The workshop
covers both product and solution best practices and configuration recommendations
around the security features of Microsoft 365.
Microsoft 365 CISO Security Workshop with Sentinel
The Microsoft 365 CISO Security Workshop with Sentinel allows CDW•G to learn about
the City of Mesa and OMNIA Partners Participating Public Agencies’ needs and develop
a strategic plan based on approaches recommended by Microsoft experts. The workshop
covers product and solution best practices and configuration recommendations around
the security features of Microsoft 365 and Sentinel.
Microsoft 365 Security Device Protection
As more and more users become mobile and are using a wider variety of devices,
applications and documents need to keep up. How does the City of Mesa and OMNIA
Partners Participating Public Agencies’ manage these devices while providing secure and
reliable access to applications and data? Microsoft 365 helps provide easy, secure
access to any device, no matter where someone might be. Device Protection will include
the steps necessary to understand your requirements and develop the deployment plan
just for you.
Microsoft 365 Security Identity Protection
Microsoft 365 provides numerous tools to provide additional layers of security and also
has tools to identify and protect access in real-time. Our Microsoft 365 Security Identity
Protection Assessment Workshop includes the steps necessary to understand your
requirements and develop the deployment plan just for you.
Microsoft 365 Security Information Protection
This engagement provides the best practices on how to configure the products to achieve
the City of Mesa and OMNIA Partners Participating Public Agencies’ goals. This will provide
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Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
a functional roadmap to ensure security and compliance is built into the Office 365,
Windows 11 and EMS solution.
Microsoft Enterprise Mobility + Security
This engagement reviews the City of Mesa and OMNIA Partners Participating Public
Agencies’ current environment to identify issues and usage of features. We review a single
EMS subscription, including all the cloud components, Microsoft Entra ID P1/P2,
Intune, Azure Information Protection, Azure Rights Management Service, Azure
Advanced Threat Protection, and Cloud App Security. The results of the review provide
recommendations to address issues and a roadmap for adoption of additional
components.
Assessment of Workspace ONE
This engagement provides an in-depth discovery of the City of Mesa and OMNIA
Partners Participating Public Agencies’ Workspace ONE environment to ensure all
management utilities are being used properly and that you are taking advantage of to get
the best experience for your users and IT.
Health Check for Jamf Pro
This engagement helps ensure you are managing your Apple devices properly through the
mobile management utility Jamf Pro based on the City of Mesa and OMNIA Partners
Participating Public Agencies’ environmental needs.
Configuration Services
The City of Mesa and OMNIA Partners Participating Public Agencies Participating Public
Agencies can rely on CDW•G to preconfigure their technology solutions and provide custom
turnkey solutions for plug-and-play deployment. We offer a wide array of services to address the
various tasks involved in configuration projects, including hardware and software installation and
configuration, testing, imaging, domain integration, branding, labeling, asset management,
delivery & distribution. Our Configuration Centers roll out 2.6 million products every year - more
than 10,000 custom units a day.
The benefits of our configuration services are as follows:
Lower configuration, integration, and overall deployment expense
Reduce risk and time to deploy
Improve delivery, distribution, and tracking of assets
Complete projects on schedule
Free IT staff and resources to work on higher-level projects
Our Configuration Team can provide many services, including:
Hardware Integration: Hardware integration services include installation of memory,
hard drives, NIC cards, video cards, and a variety of other components.
Software Configuration: When it comes to software, your computers, mobile devices
and servers will come with OSs and apps pre-installed. We offer White Glove Service to
prep and provision Chromebooks.
Custom Imaging: Including image creation, maintenance, and deployment, we can host
a secondary server to connect to your SCCM or other image deployment server via
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To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
VPN. Customizable options include pre- and post-imaging tasks like domain join and
security upgrades.
Rack Configuration: We mount and configure your network and security devices, rack-
mount servers, chassis blade servers, storage, KVMs, UPSs, and PDUs into a rack
structure, then cable and label before shipping.
Mobility Services: We configure and activate your tablets, phones, handhelds, and Wi-
Fi hotspots. Additionally, services that include MDM enrollment, App installations, IOS
and Android updates are also available.
Custom Laser Engraving: Your logos and other important information can be engraved
onto notebooks, mobile devices, and other equipment. We can laser engrave static
content and/ or one field of dynamic content, such as the device serial number.
Asset Tagging and Reporting: You have the option to use CDW•G-branded labels,
customer-provided labels, or our team can build custom labels that we print on-demand,
including UID/IUID identification labels for US Government applications. Extensive
information on your devices is available via the Order Reporting and Hardware Asset
Management functions on your CDW•G Account Center.
Network and Security Device Configuration: We configure firewalls, routers,
switches, access points, and IP phones for all the largest manufacturers. These services
include system software/firmware upgrade or downgrade, uploading master
configuration files, and configuration of IP address, subnet mask, and default gateway.
All customization is based on the City of Mesa and OMNIA Partners Participating Public
Agencies’ unique specifications.
Burn-in Services: We run your devices for 12 hours or more to ensure all components
are working properly. This includes running a diagnostic program (where applicable) to
test basic functionality. This service is designed to reduce the number of items that fail
after a short period of use.
Software and Imaging: We have a team of engineers, technicians, and team leaders
trained to work on image and software deployments. Customer-specific deployment
instructions are strictly followed to ensure your devices are imaged and configured your
way.
Custom Packaging: This includes kitting, palletization, inserts and welcome letters, and
box labeling.
Buy and Hold Services: This allows you to purchase products and have them held in a
secure location anywhere from three months up to a year. CDW•G handles the
configurations, customizations, logistics, and shipping requirements to ensure your pre-
defined deployment schedule is met.
Configuration Quality Assurance
Either our own best practices or your specific deployment instructions are strictly followed to
ensure devices are configured to meet each customer’s requirements. The City of Mesa and
OMNIA Partners Participating Public Agencies can provide a custom checklist to CDW•G for
additional verification and testing.
All Configuration Center workers are trained on CDW’s best practice quality assurance
procedures that include a comprehensive check of each system we touch. First, we verify the
compatibility of all components to be installed. Second, we verify that each component is
installed properly, and the hardware installation is complete. Finally, we ensure that all hardware
and software are functioning according to manufacturer specifications. Each step is completed
by a qualified technician and verified by a Quality Control (QC) technician. CDW is ISO
9001:2008 compliant and the names of the primary technician and QC technician are recorded
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To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
for all orders. All team members are held accountable for adhering to our quality assurance
procedures. If any issues are encountered, CDW•G will contact you immediately to resolve the
issue.
Any defective or damaged devices that are discovered during the configuration or warehousing
process will be removed from stock and replaced with new, functional devices. The damaged or
defective devices will be returned to the manufacturer on CDW’s behalf. This process will not
require the customer’s involvement and should happen transparently to the customer.
Implementation Services
Our expert engineers configure and deploy your solutions to help you implement technology
according to the City of Mesa and OMNIA Partners Participating Public Agencies’ unique needs
and ensure it works from day one. We can build, create, and analyze software or services, as
well as test and release into a defined environment and implement changes outlined in the
design phase. We implement technology adoption and organizational change management
plans to ensure you’re fully utilizing your technology solutions and deriving the value you expect.
Any successful implementation requires careful attention to the management of the scope,
people, and process of each project. Through our experience with numerous complex projects,
CDW•G has refined an implementation methodology that uses project management best
practices combined with real-world lessons learned. Our methodology has resulted in a
standard for how we choose the people we hire, the way we structure our project teams, and
the project milestones we set for customer acceptance.
We believe effective project management requires careful attention to the following plan
elements and an appropriate level of communication between project participants. Our project
plan includes the following components:
Scope of Work
Project Schedule
Communication Plan
Statement of Work
Risk Management Process
Change Management Process
Issue Management Process
Assumptions
Deliverable Management
Customer Responsibilities
Partner Management
Project Acceptance
Contract
The graphic below provides additional insight into our comprehensive methodology.
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To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
Figure 8. CDW•G’s Comprehensive Project Management Methodology
Installation Services
CDW•G installs hardware, software, peripherals, and more. We offer a wide array of services to
address the various tasks involved in configuration projects, including hardware and software
installation and configuration, domain integration, branding, labeling, asset management,
delivery, and distribution.
Our installation services include, but are not limited to, the following:
Computing Installation
Our installation services can help take the burden off your busy IT staff. We can help install and
deploy new desktops, notebooks, and printers quickly and easily. We also assist with de-
installation and moving of existing equipment, configuration services, and basic IT staff training
(if needed) to ensure a custom solution that fits your environment.
Data Center Installation
We can help you optimize your data center with implementation services around your server,
storage, power, and cooling technologies.
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To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
Network Installation
Whether it be WAN or LAN, wired or wireless, we are ready to help you implement new network
technology smoothly and efficiently.
Security Installation
In addition to offering a comprehensive security assessment, our security specialists can help
ensure that your security solution is properly designed and implemented.
Interactive Whiteboard and Flat Panel Installation
Need to update a classroom or conference room with interactive whiteboards or flat panels? We
offer manufacturer-certified specialists who can perform site-specific installation at your
organization or institution.
Training Services
Our training sessions and programs align the training needs of your workforce with the goals of
your technology projects, ensuring that teams across the City of Mesa and OMNIA Partners
Participating Public Agencies’ have the skills they need to support and optimize your tech stack
long-term.
Product Training
CDW•G leverages our top partnership levels with the industry-leading OEMs on behalf of the
City of Mesa and OMNIA Partners Participating Public Agencies. We work with you to host
Technology Symposiums, which brings our best-of-breed partner network on-site to share key
industry updates, product roadmaps, and technical deep dives. Our technical specialists,
alongside OEMs will conduct product roadmap sessions, arrange demo loan products, and
facilitate a combination of web and onsite training sessions.
CDW•G has two Technology Experience Centers (TEC) in the US that are fully functional data
centers and networks, where the City of Mesa and OMNIA Partners Participating Public
Agencies can experience technology in action — remotely or onsite.
These facilities offer onsite and remote demos of leading solutions and are managed by our
Demo Lab team. These labs demonstrate how integrated solutions work in a real-world
environment and help the City of Mesa and OMNIA Partners Participating Public Agencies
determine which solutions best meet their needs. Demonstrations allow our customers to:
See the newest technologies built as integrated solutions
Host static demos that offer insight on how technologies work
Help customers compare alternative solutions side by side
Explore how the latest innovations can help customers achieve their goals
The City of Mesa and OMNIA Partners Participating Public Agencies can work with your
dedicated CDW•G Account Managers to arrange a virtual or in-person visit to our Technology
Experience Center. CDW•G will work to make as much training as possible through the above
options.
Additionally, on any Professional Services engagements, knowledge transfer is part of our core
methodology, ensuring that on-the-spot training is taking place and that IT staff knows how to
manage and drive the new technology or environment upon our engineers’ departure. CDW•G
also offers a wide array of in-depth training options and workshops, highlighted below.
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To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
Training Courses
We have experience in orchestrating IT projects and initiatives, from small and medium-sized
businesses to enterprises. Combining our elite curriculum with the expertise and depth of our
solutions and services gives the City of Mesa and OMNIA Partners Participating Public
Agencies the skills you need to optimize your IT investments and achieve their most important
outcomes.
Our courses meet the same standards for quality, interactivity, and alignment with today’s
biggest technology challenges. Highlights of our training courses include the following:
Our courses are created and led by some of the world’s best instructors, whose scores
for delivery from students average 4.9 out of a possible 5.
Each course is designed to maximize time spent in hands-on learning, including
lab/range exercises and debriefs, tool walkthroughs, and case studies.
Born out of some of the most demanding Security Operations Centers (SOC) in the
world, our proprietary curriculum is uniquely sophisticated and pairs with vendor
technology training to deliver a complete solution to your security and IT skills needs.
Our training is developed in collaboration with industry leaders who share our
commitment to thorough, leading-edge IT training. It’s always up to date, with
instructions specific to the latest versions of each tool.
Our courses are designed for virtual instruction, but they can also be taught live at your location.
We’ll tailor your workforce development program to meet the needs of each Participating Public
Agency, wherever they are.
We offer courses and bundles to support virtually any project you may be initiating.
Please see our full course catalog in Tab D, Exhibit 4. Additional courses and workshops
include, but are not limited to, the following:
CDW OS ITSM Simulation/Executive Visioning Workshop
By participating in our IT Service Management (ITSM) business simulation workshop, the City of
Mesa and OMNIA Partners Participating Public Agencies can learn how to increase the
business impact of their internal service provision. This hands-on, highly interactive IT/Business
workshop is designed to educate the City of Mesa and OMNIA Partners Participating Public
Agencies’ leadership and stakeholders in the business structure of process with technology.
Participants are given roles in a sub-optimal business unit in which they have to respond to real,
everyday challenges and transform processes and underlying technology that meet the needs
of the business. Results improve as each round concludes.
Benefits of this workshop include the following:
Identify in real time how political, business, process, and technology issues intermingle
and affect overall business results.
Directly experience the increased efficiency yielded by process improvement.
Achieve better alignment between leadership and staff as it relates to both process and
internal cooperation.
Learn to work better together as a team so that projects succeed.
CDW OS ITIL Training: One-Day Awareness/Three-Day Foundation
Our approach takes you on a journey through the five stages of the ITIL service lifecycle and
helps the City of Mesa and OMNIA Partners Participating Public Agencies adopt best-practice
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© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
processes used by leading organizations worldwide with tremendous positive impact. Whether
you need full training and certification for key members or simply an executive overview for
greater awareness and adoption, we’ve got you covered.
Our One-Day Awareness workshop educates and informs leadership by using case studies
from organizations around the globe that have successfully implemented ITIL. We take a high-
level, results-oriented approach to the People, Process, and Platform elements of the service
improvement in order to convey:
Key concepts of ITIL
Practical guidance for applying ITIL to everyday IT situations
How to align with business, control costs, and improve IT service quality
Strategies to balance IT resources with business needs and objectives
The role of technology and how to maximize its value
Our Three-Day Foundation course covers all material specified in the ITIL Foundation certificate
and prepares attendees to successfully achieve their Foundation certification. We infuse real-
world examples throughout and discuss overcoming the practical challenges and barriers to
implementing process improvement. All of our instructors are ITIL experts and have years of
hands-on IT practitioner experience, enabling them to effectively intertwine theory and real-life
stories and scenarios.
CDW OS Process Alignment Workshop
Process improvement consulting is critical for state agencies striving to advance their process
maturity in order to improve IT service delivery responsiveness, maintain consistent levels of
service, and increase customer satisfaction.
Led by our Advisory Consultants, this half- or full-day Process Alignment Workshop is grounded
in ITIL and industry best practices. Instead of reinventing the wheel, we’ll focus on new
processes that are in-scope for a project, aligning with existing processes in order to work
together at all levels.
IoT Transformation Workshop
Our Internet of Things (IoT) Transformation Workshop is designed to help the City of Mesa and
OMNIA Partners Participating Public Agencies understand your data needs, determine return on
investment (ROI), and evaluate their foundational infrastructure to determine if any technical
components should be retired, evolved, or added before implementing an IoT technology
initiative.
In the workshop, we will walk through five focus areas:
Business drivers: We’ll outline business drivers for IoT, starting with your key
stakeholders, business processes, business systems, and linkage to company goals.
Data investigation: We’ll review the data that needs to be derived. What kind of data
are you gathering? Can this data be used by other departments? Is it revenue-
generating data that can be sold to your customers as a service? We’ll help you review
your data to determine how your business will benefit from the data discovered as part of
this workshop.
System of systems: Do you need to pull in third-party data for this solution? Examples
may include data from The Weather Company (an IBM business), mapping software, or
data from other external tools or systems.
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To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
Infrastructure readiness: We’ll determine if your infrastructure is adequate for the
proposed IoT solution.
IoT technology: You’ll understand what related IoT technologies will need to be
implemented for your new solution
CDW Information Security Cybersecurity Workshop
We offer half-day and full-day Cybersecurity Workshops for security leaders. We assemble our
top experts in a range of domains — from compliance to data governance to zero trust to IAM
and more — and spend dedicated time with your team to validate strategies, recommend best
practices and align with organizational goals and expectations.
Our workshops are tailored to each state agency’s needs and goals, with subject matter experts
from a range of specialty areas. These sessions can be scheduled to kick off the beginning of a
strategic planning cycle, to validate an existing plan or to “course correct” in the middle of
execution. Each full-day or half-day workshop includes:
Expert Panel: A grouping of experts, tailored to your desired topics of discussion.
Workshops can be domain specific or can span the entirety of your cyber strategy.
Clear Recommendations: Our workshops are designed to produce actionable
guidance that makes a material improvement in your security program.
Fresh Insights: Our experts are specialists in their fields, giving you the scoop on the
newest technologies, best practices in the field and 12-18-month trend predictions.
CDW OS Organizational Change Management Planning Workshop
This three-day workshop teaches participants the Organizational Change Management (OCM)
framework for managing the effect of change on an organization, including new business
processes, changes in organizational structure, overcoming cultural hurdles within an
organization and more. We accomplish this through an approach that is based on the five-step
ADKAR framework in order to help you deal with the human-aspect of change management:
Awareness, Desire, Knowledge, Action, and Reinforcement.
This workshop offers a myriad of valuable benefits aimed at enhancing your organizational
prowess. Delving into the organizational history of the City of Mesa and OMNIA Partners,
participants will gain a comprehensive understanding that serves as the foundation for crafting
an effective communication and marketing plan, inclusive of targeted training initiatives. The
workshop goes beyond theoretical concepts, providing practical insights into resistance
management planning, a crucial skill set designed to preempt and navigate adoption challenges
seamlessly. Additionally, our expert facilitators will guide participants in the formulation of a
robust coaching plan, enabling them to identify and leverage strategic opportunities for optimal
growth and development. In essence, this workshop is a holistic approach to empower your
team with the knowledge and tools needed to propel your organization toward success.
PMO Assessment Workshop
Our DCT leads our Project Management Office (PMO) Assessment Workshop. This workshop is
a high impact, comprehensive program to assess and improve Project Portfolio Management
(PPM) practices over the course of 3-4 weeks. This comprehensive program consists of three
survey domains: PPM current state, PPM satisfaction, and PPM assessment.
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To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
IT Practices Workshop
Led by our DCT team, the IT Practice Review workshop gives the City of Mesa and OMNIA
Partners Participating Public Agencies visibility into how your organization operates. Through a
holistic approach, we look beyond process documentation into how teams work together. Each
Agency is unique, and how processes are designed and implemented can either work for or
against business objectives. In 2 short weeks, agencies will have a high-level map of their
strengths and weaknesses and a plan to ensure their processes propel them to reach their
goals.
IT Resource Cost Benchmarking Workshop
It’s simply good business to operate in a cost-efficient manner and continually look and plan for
opportunities that will improve the bottom line. Led by our DCT team, our IT Resource Cost
Benchmarking Workshop can help the City of Mesa and OMNIA Partners Participating Public
Agencies identify and plan areas for cost optimization using data-based metrics and relevant
industry comparisons to support best-case decisions. Whether each agency is anticipating a
cost reduction mandate, focused on continuous improvement, or simply wants better insights
into their IT cost structure, our cost benchmarking study will have you covered.
For more of our training offerings and workshops, our full training catalog is provided as Exhibit
4.
Maintenance Services
CDW•G offers various maintenance agreements to cover all types of vendors, products, and
service levels. Our offered maintenance agreements give access to cover all vendors, products,
and service levels with just one toll-free number. Types of available agreements include the
following:
Coterminous Support Contracts. A coterminous support contract can take the City of
Mesa’s existing manufacturer support plans and roll them together with one standard
end date to eliminate the risk of a lapse in coverage.
Break/Fix Maintenance Agreement. These annual maintenance agreements and
contracts cover the repair or replacement of in- or out-of-warranty equipment.
Retainer Contracts. Retainer contracts provide a designated block of time that
guarantees the City of Mesa’s access to field service and support staff, including system
engineers, network technicians, PCs, and printer repair technicians, and more.
For a more comprehensive overview, please see “Repair” above.
Advisory Services
Please see “Consulting and Advising” above.
Managed and Support Services
CDW•G offers a wide variety of managed and support services. In June 2023, we ranked #10
out of 501 in the prestigious 2023 Channel Futures Managed Service Providers (MSP) 501
rankings; MSPs that qualify for the list must pass a rigorous review conducted by the research
team and editors of Channel Futures. Applicants are ranked using a unique methodology that
weighs financial performance according to long-term health and viability, commitment to
recurring revenue, and operational efficiency.
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To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
Our Managed Services offerings allow the City of Mesa and OMNIA Partners Participating
Public Agencies to contract for support of your networks, systems, databases, and select
applications. Our modular approach to IT management allows you to select services that best
support your individual organization's goals and current capabilities.
We offer end-to-end solutions, including strategy development, technology selection,
implementation, and operation. We offer multiple delivery models, including on-premises, off-
premises, cloud, and as-a-Service models. Benefits of our Managed Services practice include
the following:
Establishing security posture
Improving governance and overall operation
Increasing availability and performance
Making informed, strategic decisions based on data
Services include:
Managed Infrastructure
Managed Cloud Services
Managed Security Services
Managed Resiliency Services
Managed Digital Experience
Managed Infrastructure Services
We offer ITIL-based monitoring and management services to help you manage your existing
environments and focus on value-driving initiatives with Mainframe, IBM Power Systems,
Converged and Hyperconverged Platforms, OS, Database, Storage, Network, Application
Managed Services, and Service Management. Part of our Managed Infrastructure Services
include, but are not limited to, the following:
Operating Systems, Applications, and Services
Managed Patching as a Service
Managed Mainframe Services
Managed Mainframe Automation
Managed Mainframe Monitoring
Data Center
Managed Colocation Services
Managed Storage Services
Managed Backup and Restore Services
Managed Server Virtualization Services
Managed Database Services
Managed Converged Infrastructure Services
Managed Hyper-Converged Infrastructure Services
Network
Managed Switching Services for OEMs such as Aruba, Cisco, Extreme, HPE, Juniper,
and more.
Managed Routing Services
Managed Load Balancing Services
Managed WAN Optimization Services
Managed Wireless Networking Services
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© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
Managed Policy and Access Services
Managed Cloud Services
We help make your cloud initiatives successful — from application through migration and
management with Cloud Enablement Services, Managed Private Cloud, Managed Cloud –
AWS, Azure, and Google Cloud Platform (GCP), Managed Security for AWS and Azure, Sirius
Power Cloud, SIEM as a Service, Monitoring as a Service, Patching as a Service, Unified
Communications as a Service and Backup as a Service.
CDW•G has a Government Cloud Managed Services Team that understands the unique
challenges public agencies face with regard to managed cloud solutions because we
understand that managing a complex and evolving cloud environment requires unique and
specialized skills. When production and business-critical systems must remain online without
disruption, we can keep your infrastructure operating optimally. Our Managed Services for
Cloud are an integral component of the City of Mesa and OMNIA Partners Participating Public
Agencies’ end-to-end digital transformation.
With CDW•G’s trio of cloud MSP certifications, we have the expertise and experience to support
the City of Mesa and OMNIA Partners Participating Public Agencies across all major cloud
platforms. With AWS MSP and Microsoft Azure MSP certifications already under our belt, we
are now one of a select few providers in North America, and an elite group of providers globally,
to hold all three major cloud MSP certifications. Whether Participating Public Agencies are
looking to migrate to the cloud, optimize their existing cloud environments, or manage multiple
cloud platforms, CDW•G has the capabilities, talent, and resources to help the City of Mesa and
OMNIA Partners achieve your unique goals. An overview of our Cloud Managed Services
offering is as follows:
Managed AWS Services: Our comprehensive next-generation Managed Services for
AWS is backed by more than 20 years of managed services support experience.
Delivered through CDW’s Enterprise Command Center and managed by AWS-certified
architects, consultants, and engineers, the City of Mesa and OMNIA Partners can focus
on proactive initiatives and outcomes, not technology management.
Managed GCP Services: Our GCP-approved architects, consultants, and engineers
provide the day-to-day management so you can harness the power of your technology
instead of simply managing it. Our cloud experts work closely with our customers to
guide them to an end-to-end cloud management strategy that brings clarity to the cloud.
Managed Azure Services: As a CSP provider for Azure and a Gold Platform member of
the Microsoft Partner Network, CDW assists customers with the adoption and
implementation of Azure securely and efficiently. We have a long-standing, award-
winning relationship with Microsoft that we extend to our clients.
Google Cloud Managed Service Provider (MSP) Initiative: CDW has successfully
completed the requirements to participate in the Google Cloud Managed Service
Provider (MSP) Initiative, bringing new capabilities to CDW•G’s services portfolio and
turning it into a trifecta in cloud-managed services. Google Cloud’s differentiators bring
to CDW an opportunity to accelerate customers’ interest in innovative Managed Security
Plays and Generative AI ventures. To receive this Google recognition, CDW
demonstrated through third-party expert-assessment deep knowledge of Google’s
technology stack; CDW proved experience and stability in long-term managed
customers and showcased a sound practice of support operations with Google-certified
individuals on-call.
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To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
Managed Security Services
Today’s siloed security tools force analysts to pivot from console to console to piece together
investigative clues, resulting in painfully slow investigations and missed attacks. Even though
they’ve deployed countless tools, teams still lack the enterprise-wide visibility and deep
analytics needed to find threats. Faced with a shortage of security professionals, the City of
Mesa and OMNIA Partners IT Teams can leverage CDW•G to simplify security operations in a
vastly changing security landscape. CDW’s Managed Security Services bring mature processes
and industry experts to support your security threat landscape.
The CDW Managed Security Services suite provides coverage for critical security tools and
processes. The support model includes 24/7/365 support; this type of around-the-clock
monitoring is essential for government entities like the City of Mesa and Participating Public
Agencies that require vigilance and prompt response, all while complying with local regulations
and standards. Our 24/7/365 model includes support for the following:
Vulnerability Scanning Management
Next-Generation Firewall
Endpoint Protection
Identity Access
Security Incident Event Management
Behavioral Analytics
Security Orchestration Automation and Response
Our 24/7/365 Security Operations Centers stop threats with a cohesive, multifaceted approach
designed to maximize return on investment by utilizing the top security tools in the industry,
including, but not limited to, the following: Tenable, Palo Alto Networks, Cisco, Check Point,
IBM, Exabeam, and CrowdStrike. Workflows are built on time-proven ITIL processes combined
with top-tier commercially available tools to avoid vendor lock-in due to proprietary solutions.
To enhance deployed security tools, CDW•G uses threat intel feeds, proactive threat hunting,
IOC research and investigation, automation, and machine learning. Your security landscape is
supported by expert analysts with extensive experience and credentials. Our security team has
500+ security certifications and a team of 500+ experts. Some of our certifications include, but
are not limited to, the following:
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To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
Figure 9. Overview of Security Certifications
Managed Resiliency Services
We help maintain business continuity and recover critical applications and data with Managed
Backup, Managed Disaster Recovery, and Managed High Availability.
Thoroughly protecting your organizational data from threats and recovering when needed can
be complicated. With CDW Data Protection solutions, from industry-leading partners, defining
data management capabilities throughout the data lifecycle — from creation to destruction — is
easy, and provided as a fully managed service.
CDW can completely operationalize your data protection environment for one low monthly fee,
with design, configuration, and implementation of your Rubrik environment according to your
requirements. Deployment, monitoring, and full support of the environment, including the
hardware and software, can all be done for a predictable monthly expense.
Managed Digital Experience
We help manage messaging, videoconferencing, voice, video, Unified Communications as a
Service, SD-WAN, and business applications. We help provide a richer end-user experience by
managing virtual workspaces such as virtual desktops and Citrix and the Microsoft Office 365
tools and orchestration.
Managed Services Levels
We provide three levels of managed services:
Advanced Monitoring -- Bronze
Advanced Monitoring includes comprehensive monitoring and alerting for
supported technologies. In addition to basic availability monitoring of devices and
services, CDW also provides error/exception monitoring, threshold monitoring,
and performance utilization monitoring. All monitoring data is available through a
web-based reporting engine.
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To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
Comprehensive Product Offering
Comprehensive Product Offering: Offeror’s complete catalog and services offered shall be available. Each offeror
awarded a contract under this solicitation may offer their complete product and service offering. Pricing for products
and services must be entered on the appropriate section of the Price Page. The City reserves the right to accept or
reject any or all items offered.
CDW•G’s comprehensive line of products and services can be found at www.cdwg.com. We
have also provided our Line Card as Exhibit 1.
However, our offering would not be complete without highlighting our sector-specific services
and capabilities. We understand that state agencies, local governments, higher education
institutions, and K-12 entities have different needs.
CDW•G for Public Safety
CDW•G’s Public Safety Team has a specialized practice devoted to public safety issues, with
more than 20 years of experience and hundreds of engagements to our credit. Fire, Police, and
other Emergency agencies face unique challenges, even different from other government
agencies. Understanding this, we built a team with the sole focus of supporting our nations
critical Public Safety agencies. Our team of dedicated Public Safety Business Development
Managers will guide the City of Mesa and Participating Public Agencies to the most impactful
choices, address all the requirements, policies, and strategies you face every day, and show
you how the pieces fit together.
At CDW•G, we actively engage with fire, police, emergency medical services, emergency
management, and other agencies, offering invaluable insights into their myriad options.
Recognizing that a little guidance can yield substantial results, our profound knowledge and
expertise in deploying cutting-edge technology stand ready to empower decision-makers in
selecting optimal public safety solutions.
Modern-day emergency management and first response require fast and always-available
access to information. Without it, police officers, first responders, and emergency personnel are
at a disadvantage against criminals and natural disasters alike. Innovative digital solutions
provide new, engaging approaches to fulfilling missions and keeping communities safe.
Our offering covers the full spectrum of capabilities:
Video
In-vehicle video,
capture, and
management
Body-worn
cameras
Interview room
monitoring
Fixed security
Surveillance
Analytics
Collaboration and
telepresence
Case
management
Mobility
Mobile data
laptops and
tablets
Data collection
and scanners
Mobile printing
GPS and
automatic vehicle
location
Mobile access
routers
Wi-Fi solutions
Advanced
authentication
Data Center
Servers and
storage area
networks
Hyperconverged
infrastructure
Backup and
recovery
Virtualization
Cybersecurity
Unified
communications
Enterprise
wireless
Command, Control,
and Intelligence
Mission Critical
Operations
Centers
Data Visualization
and Analytics
Situational
Awareness
Platforms
Mobile and
Deployable
Solutions
Evidence
Management
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Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
can continue to support the changing needs of the City of Mesa and OMNIA Partners
Participating Public Agencies. In addition, we have dedicated CDW•G Education resources
aligned to these solution areas to help you understand and implement them. Moving forward,
we expect the landscape in which we compete to continue to evolve as new technologies are
developed, and we will continue to evolve with those technologies.
We offer a variety of education-specific services and solutions, some of which align with leading
manufacturers, such as Amazon Web Services (AWS), Microsoft, and Google. Our goal is to
help empower students, families, faculty, staff, and administrators as they explore and build
opportunities for improving academic outcomes. Some of these services and solutions include,
but are not limited to, the following:
CDW•G and Google for Education
We are a Premier Google Partner on a mission to empower schools to get the most out of
Google Workspace for Education. In August 2023, we were awarded Google Cloud’s Partner of
the Year in the Specialization category for excelling in the Education sector and delivering
positive customer outcomes. Our teams of education and technology experts have served more
than 4,200 districts across the US and Canada, including 12 of the 15 largest districts.
CDW Collaboration Amplified Support for Google for Education: Save your IT team
valuable time and resources and empower them to make the right decisions for your
institution’s digital infrastructure. Equip them with the support they need to prevent and
mitigate technical challenges like network errors, misaligned settings, security breaches,
app degradations, and more. The Amplified Support for Google for Education service
partners technical staff with Google IT specialists who provide on-demand support,
customized solutions, and professional collaboration to help your institution keep up with
Google’s ever-evolving environment, optimize the operation of your Google for
Education domain and Chrome OS, and achieve the strategic goals of your
administrators, educators, and students.
Support services include on demand support with highly responsive SLAs,
customized solutions, and professional collaboration.
CDW Collaboration Chrome Checkup: With the rapid adoption of education
technology through a 1:1 model, classroom carts, or computer labs, Google Admins are
managing the settings and configurations for Chrome and fleets of Chrome devices.
Neglecting to keep up with Google Chrome updates and the normal degradation that
comes with usage can leave Chrome devices vulnerable to metric and data errors,
security breaches, and operations issues. A Chrome Checkup explores an institution’s
current Chrome and Chrome device settings in the Google Admin console to provide
recommendations based on education best practices to ensure their fleet is optimized for
success and ready for deployment.
CDW Collaboration Google for Education Audit: Ongoing Google for Education
feature changes can make it difficult for you to keep your institution’s Google Workspace
domain up to date. Neglecting to properly configure even a few settings in the Google
Admin console can leave it vulnerable to undelegated access, metric and data errors,
and security breaches. The Google for Education Audit analyzes your Workspace
environment against the latest education best practices and Google Workspace updates
and provides an actionable plan to improve the efficiency of your domain for the success
of your administrators, teachers, and students.
CDW Collaboration – Google Voice for Education: Google Voice is a simple, smart,
and scalable cloud-based phone solution that allows administrators and teachers to stay
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Government LLC (“CDW•G”).
connected to students and parents via a desktop phone or cellular and computer devices
without having to use their own phone numbers. With the options of remote, hybrid, and
in-person teaching and learning models exposing the need for schools to have an
efficient communication system, Google Voice is a valuable option that puts
administrators and teachers in control of their call logs, whether teaching and learning
are happening in the building or at home. Google Voice is intelligently optimized, secure,
and compliant and fits seamlessly into the Google Workspace for Education workflow.
CDW Collaboration – Google Workspace for Education KickStart: The Google
Admin console has over 1,000 settings that do not come out of the box tailored to meet
the needs of your institution, and Google Admins are left to build out the Google
Workspace for Education domain on their own. This can result in misconfigurations,
improper OU structure, an abundance of delegated permissions, and security
vulnerabilities that affect teaching, learning, and safety. A Google Workspace for
Education KickStart provides institutions with a configuration guide for all the settings in
their Google Admin console. Recommendations are based on education best practices
and an institution’s unique strategic goals, so the domain is operating at its highest level
from day one.
CDW•G and Microsoft for Education
CDW’s Amplified for Education Services offer comprehensive Microsoft 365 EDU support to
schools, addressing your most urgent problems in classroom technology, remote learning,
device management and security. With our expertise, you can optimize your learning
environment by leveraging Microsoft technology and affordable Windows 11 Education devices
to their fullest potential.
We offer multiple Microsoft EDU Services for your environment, including:
Microsoft EDU Modern Management Program | Intune for Education Pilot: By
streamlining device management, reducing downtime and IT support costs, and
improving data protection, Intune for Education can complement schools’ current Intune
for Enterprise as an add-on or a stand-alone plug-and-play service. With its focus on
delivering high-quality, innovative, and inclusive education for all students, Intune for
Education empowers schools to leverage their existing infrastructure while enhancing
their device-management capabilities specifically tailored for educational settings.
Microsoft Education Discovery and Design | M365 EDU Ecosystem Assessment:
By providing clear guidance on what tools are being utilized or not utilized, this
assessment enables ITDMs to optimize software usage, reduce unnecessary spending
and make informed decisions about their technology budget.
Amplified for Microsoft EDU | Windows 11 Readiness Assessment: The Windows
11 Readiness Assessment includes a series of workshop sessions that help schools
evaluate EDU environments in preparation for the deployment of Windows 11 and its
features, identify scalability constraints, make informed decisions, and implement the
necessary enhancements to ensure successful adoption.
The CDW Education Collaborative | Microsoft: The CDW Education Collaborative is a
forward-thinking community of K-12 districts looking for insights and best practices for
administering and mastering Microsoft 365 Education and Google for Education
ecosystems. The Education Collaborative provides a one-stop shop to access useful
content and helpful advice from fellow education IT professionals, CDW professionals,
and Microsoft and Google insiders.
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To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
hired a general contractor to equip the room with enough electrical outlets and network drops
for the PCs and other equipment. With the infrastructure complete, CDW•G and their
installation partner installed the LED lighting and 65- and 75-inch Samsung displays. Once
the furniture and tech equipment arrived, we assembled the gaming desks and chairs and
installed the computers and gaming peripherals.
Outcome
In the fall of 2021, this junior high school opened a state-of-the-art esports room, transforming
a traditional classroom into a rich learning environment. This esports room has become the
home for a semester-long interdisciplinary course that teaches them about the career and
technical skills they will need in the fast-growing field.
Product Offering
In addition to the services listed above, CDW-G is pleased to offer our full catalog of products
and solutions. For insight into our product offering as it relates to the requested products in this
RFP’s Scope of Work, please continue reading.
Software
a. Software: National brand name Microsoft, Google, Oracle, Enterprise applications/solutions, cyber security
applications/solutions, etc.
CDW•G is pleased to offer software solutions and applications from leading manufacturers,
including Microsoft, Google, and Oracle, among many others; CDW•G has developed close
partnerships with more than 300 of the industry’s leading software publishers.
Software and Information Industry Association Membership
We are a member of the Software and Information Industry Association (SIIA). SIIA is the
principal trade association for the software and digital content industry. It recognizes companies
that demonstrate software industry leadership and good corporate citizenship. SIIA Certified
Software Reseller (CSR) status is awarded based on the accuracy and completeness of the
record-keeping process. We are one of only four resellers with SIIA certification. There is a
distinct customer advantage to our membership in the SIIA: in the event that the City of Mesa
and OMNIA Partners Participating Public Agencies are audited by the SIIA, an invoice from
CDW•G serves as proof of ownership.
Software Products and Solutions
An overview of our software offering includes, but is not limited to, the following:
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Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
Business Applications
Application Suites
Document Management
Reporting and Data Analytics
Education
Graphics and Design
Networking and Servers
Data Archiving
Network Management
Storage Networking
Operating Systems
Communication
Programming and Web Development
Security
Authentication
Endpoint Security
Firewalls
Utilities
Virtualization
We are an industry leader when it comes to enabling customers to modernize their environment
through the combination of speed and direction.
While contemporary technologies can be beneficial, if executed incorrectly, they can also
quickly lead to overlap, confusion, and sprawl. Our team can help the City of Mesa and OMNIA
Partners Participating Public Agencies leverage existing technology investments while
integrating modern solutions and tools. With the help of CDW•G, the City of Mesa and OMNIA
Partners Participating Public Agencies can create simplified outcomes that are easy to manage
and fiscally beneficial. Our team delivers full-stack, modern infrastructure and software delivery
focused on cloud native and hybrid-cloud adoption. Key practice areas include, but are not
limited to, the following:
Advanced Infrastructure and Hybrid IT: Consulting and delivery services for modern
data center architecture, networking, servers, virtualization, and container and cloud
platforms.
Full Stack IT Automation & Orchestration: Consulting and delivery services in modern
concepts for systems automation, infrastructure-as-code (IaC), and configuration
management from physical network and servers to cloud.
Systems Integration & Software Engineering: Consulting and delivery services in
modern software development and delivery, web development, mobile development,
distributed systems, microservices, and serverless environments.
DevOps: Consulting and delivery services in DevOps, cultural assessments,
organizational redesign, continuous integration/continuous deployment (CI/CD), and
modern software delivery.
Personal Computer Systems
b. Personal Computer Systems: National brand name desktop PCs, notebooks, laptops, tablets, and other related
devices from Enterprise Tier and Middle Tier Contractors that are business related computers, manufactured by
companies, such as, Apple, COMPAQ, Dell, Gateway, Hewlett Packard, IBM / Lenovo, Panasonic, and Toshiba.
Product will include the operating system license, software media and documentation in the hardware shipment.
CDW•G’s broad array of offerings includes desktop PCs, notebooks, laptops, tablets, and other
related devices from Enterprise and Middle Tier contractors. We are authorized to sell the
various partners’ full suites of products: Apple, Dell, Hewlett Packard (HP), IBM, Lenovo, and
Panasonic, among many others.
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To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
multiple cellular carriers, nationwide deployment, user help desk and field support, secure
asset management, and device decommissioning and disposition when data collection
concluded. CDW•G could quickly redeploy assets if there were any personnel changes.
Approximately 60,000 laptops, 350,000+ iPhones, and 25,000 iPads were issued under
management.
Our state-of-the-art distribution and configuration centers provided logistical agility and
flexibility while demands fluctuated. Together, we simplified the Bureau's processes and
increased efficiency while remaining secure. Read more about this story here.
Standard Business and High End Workstations
c. Standard Business Workstation: These will be used for typical tasks, which will include word processing,
spreadsheet analysis, database management, business graphics, statistical analysis, internet, and other office
automation activities. Product will include the operating system license, software media and documentation in the
hardware shipment.
d. High End Workstation: These will be used by application developers using GIS, CASE or other high-level language
development tools, Computer Aided Design and Drafting professional, Internet Application developers or other
sophisticated application work. Product will include the operating system license, software media and documentation
in the hardware shipment.
CDW•G's standard business and high end workstation offering allows the City of Mesa and
OMNIA Partners Participating Public Agencies to experience professional-grade performance
with our selection of solutions. Our offering includes solutions designed to handle any task,
including creating projects and application development.
CDW•G offers workstations with processor speeds of 1.1GHz all the way up to 5.6GHz with
hard drive capacities ranging from 256 gigabytes to 8 terabytes. Brands include, but are not
limited to, Apple, BOXX, Dell, HP, Lambda, Lenovo, and more.
Laptop Computers and Notebooks
e. Laptop Computer or Notebook: These will be used by traveling or remote access user for typical office automation
and business productivity use. With a port replicator or docking station, it may also be used as a standard desktop.
Product will include the operating system license, software media and documentation in the hardware shipment.
CDW•G’s product portfolio includes laptop computers, 2-in-1 laptops, notebooks, port
replicators, docking stations, and more from leading manufacturers, including Acer, Dell, HP,
Lenovo, Microsoft, Panasonic, Samsung, and others. An overview of our offering includes, but is
not limited to, the following:
Windows Laptops
We offer a wide selection of Windows-based laptops; Windows laptops have many powerful
tools integrated into the operating system that are uniform across various businesses.
MacBooks
Apple products, specifically MacBooks, are among the most popular laptops globally for both
students and professionals. These devices are a perfect hybrid of aesthetics and performance
and have robust and powerful software that is standard in each machine. MacBooks also
effortlessly pair with other Apple products, such as iPhones or Apple Watches, to maximize the
performance of each device.
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To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
Note: Only Apple is allowed to sell Apple products to K-12 customers, including both private and
public schools. If this policy is repealed, CDW•G is equipped and ready to serve the City of
Mesa and OMNIA Partners Participating Public Agencies.
Chromebooks
Chromebooks are excellent alternatives that function using applications hosted on the internet.
This way, the cost of Chromebooks can remain affordable without sacrificing functionality.
CDW•G has a large selection of devices that can meet the City of Mesa and OMNIA Partners
Participating Public Agencies’ diverse needs.
Ultrabooks
Ultrabooks are powerful laptops that are slim in size but feature industry-leading technology
geared towards pushing performance to the absolute maximum. Ultrabooks are also an
excellent choice for any design or media-based work. Their robust components allow for
maximum performance in multiple locations.
Network Equipment
f. Network Equipment: This includes equipment primarily used for communications over an IP network. This includes
servers (physical and virtual), layer 2 and layer 3 switches, routers, area wireless access points, point-to-point
wireless access, optics, media interfaces (i.e. serial, T1, T3, OC3) and fiber channel. Class of equipment should
include home office, small and medium business, and enterprise. Contractors may include, but not limited to, Cisco
Systems, Dell, Juniper Networks, HP, Extreme Networks, Enterasys Networks, D-Link, Netgear, and Brocade
Communications Systems.
CDW•G’s broad array of offerings includes servers (physical and virtual), layer 2 and layer 3
switches, routers, area wireless access points, point-to-point wireless access, optics, media
interfaces, and fiber channels. The class of equipment that we offer includes home office, small
and medium business, and enterprise. We are authorized to resell from more than 1,100 leading
manufacturers, including, but not limited to, Cisco, Dell, Juniper Networks, HP, Extreme
Networks, and Netgear. CDW•G will work with the City of Mesa and OMNIA Partners
Participating Public Agencies to determine the best networking equipment to meet each of your
needs.
An overview of our network equipment product offering includes, but is not limited to, the
following:
Network Adapters
Ethernet Adapters
Host Bus Adapters
Transceiver Modules
Network Management
Console & Device Servers
Load Balancers
Network Management Devices
Network Testing
Print Servers
Network Security
Firewalls & VPN
Routers
Wireless Routers
Cable & Phone Routers
Router Modules and Accessories
Data Routers
Security Routers
SD-WAN
Switches
Ethernet Switches
Fiber Channel Switches
Modular Switches
Wireless Access Points
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To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
Security Appliances
Security Tokens
Security Cameras & Surveillance
Proximity Cards & Readers
Security Cameras
Indoor/Outdoor
Enterprise
Mesh
Monitors
g. Monitors: These will include plug and play compatible monitors that are manufactured for the above systems
and/or any other brand that may be specifically called for by the ordering entity and which meet the most current UL
and OSHA requirements.
CDW•G’s product portfolio offers a variety of monitor solutions, including plug-and-play
compatible monitors. Should the City of Mesa or any OMNIA Partners Participating Public
Agency have specific UL or OSHA requirements to meet, we will work with you to determine the
best products that meet your needs, requirements, and budget.
CDW•G understands that the right computer monitor or display can make all the difference. No
matter the purpose, we get that a good monitor is important to you. CDW•G offers a wide range
of monitor and display types with response times of less than 2 ms and 4k resolution. Plus, we
partner with all the top monitor brands, including Acer, ASUS, HP, Lenovo, LG, MSI, ViewSonic,
and many more.
Computer Monitors
Computer monitors are an integral part of any setup. For design and media-specific industries,
high-resolution monitors are a must and need to be paired with an adequate graphics card.
Other display solutions, such as business computer monitors, are capable of standard office
tasks such as word processing or web browsing. No matter what you need a display for,
CDW•G has a large selection of computer monitors from industry-leading brands and
manufacturers. We are committed to working with you to determine what suits your needs.
Large Format Displays
One of the most powerful tools for a modern business is the implementation of large-format
displays. Everything from adaptive menus to digital signage and anything in between can
quickly be displayed or adjusted on these large screens. Devices such as smart boards have
changed the educational landscape and make lessons and presentations more accessible and
diverse than ever before. For advertising, these displays save money and significantly reduce
paper waste and the City of Mesa and OMNIA Partners Participating Public Agencies’
environmental footprint.
Monitor Accessories
CDW•G experts can help the City of Mesa and OMNIA Partners Participating Public Agencies
determine which accessories will work best for you and how they can improve your setup.
Monitor accessories like mounts or privacy screens allow you to maximize productivity in any
location. Other accessories like specific cables or adapters work to ensure any device can
interface and work with any monitor.
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To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
Projectors
In addition to a large selection of monitors and accessories, CDW•G also offers projectors.
While not technically monitors, projectors are a common form of computer display that allow the
City of Mesa and OMNIA Partners Participating Public Agencies obtain display sizes far more
extensive than any screen. These large-size displays are perfect for video conferencing with
groups, work presentations, staff meetings, or even community events in the park. We offer
interactive projectors, large venue projectors, office projectors, as well as projector accessories,
from leading brands such as Epson, Sony, LG, and more.
Computer and Network Products, Peripherals, Accessories, and
Components
h. Computer and Network Products, Peripherals, Accessories, and Components: Complete availability of major
manufacturer's product lines on items such as, but not limited to RAM, graphic accelerator cards, network interface
cards, cables, printers, scanners, monitors, AV equipment, unified communications hardware, mobility hardware,
modems, routers, switches, keyboards, drives, memory cards, cables, batteries, power management, supplies, etc.
With a product portfolio that includes 100,000+ products, CDW•G can meet the needs of the
City of Mesa and OMNIA Partners Participating Public Agencies. We are pleased to offer the
items you need, including, but not limited to, RAM, graphic accelerator cards, network interface
cards, cables, printers, scanners, monitors, AV equipment, unified communications hardware,
mobility hardware, modems, routers, switches, keyboards, drives, memory cards, cables,
batteries, power management, supplies, and more.
Our product offering for this category includes, but is not limited to, the following:
Cables
Audio & Visual Cables
Cable Management
Cable Organizers
Clips
Cable Ties
Desk Cable Solutions
Cables & Connectors
Cable Connectors
Power Cables
Ethernet Cables
Cat 6 Cables
Fiber Optic Cables
Network Cables
Monitor Cables & Adapters
USB Cables & Adapters
USB Adapters
USB Cables
UB Hubs
Computer Accessories
Computer Components
Computer Memory
CPUs
Motherboards
Computer Monitors
Docking Stations & Port Replicators
Keyboards & Mice
Keyboards
Keyboard & Mouse Bundles
Mice
Laptop Accessories
Laptop Batteries
Laptop Chargers & Adapters
Laptop Memory
Carrying Cases
Monitor Accessories
Monitor Cables & Adapters
Monitor Mounts
Privacy Screens
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© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
Tablet Accessories and Cases
Electronics
Cameras & Video Cameras
Cameras
Drones & Accessories
Video Cameras
Cell Phones & Accessories
Cell Phones
Cell Phone Cases
Headphones
Microphones & Audio Systems
Phones & Phone Accessories
Conference & Speaker Phones
Landline Phones
VoIP Phones
Smartwatches
STEM & Robotics
Beginner to Advanced Kits
STEM Tools and Accessories
TV & Video
Streaming Devices
TV Accessories
TVs
Video Conferencing
Conference Room Cameras
Video Conference Systems
Webcams
Power
Battery Backups
UPS Accessories
UPS Battery Backups
UPS Battery Replacements
Computer Accessories
Laptop Chargers & Adapters
Power Supplies
Power Management
Power Strips & Surge Protectors
Racks & Enclosures
Air Distribution & Cooling
Rack Accessories
Racks & Cabinets
Storage & Hard Drives
Drive Arrays
Duplicators
Flash Arrays
Hard Drive Arrays
Hard Drives
Internal Hard Drives
External Hard Drives
Storage Media
DVD & Blu-Rays
Tape Cartridges
Storage Mounts & Enclosures
USB Flash Drives
Information Technology/Educational Furniture
i. Information Technology/Educational Furniture: Includes furniture design, delivery, installation, parts, maintenance,
and repair and replacement.
CDW•G offers Information Technology and Educational Furniture to the City of Mesa and
OMNIA Partners Participating Public Agencies. We offer furniture design, delivery, and
installation, along with services that are included with the OEM offering, which may include
parts, maintenance, repair, and replacement. We offer a variety of information technology and
educational furniture from leading manufacturers, including Varidesk and Ergotron, that can
meet the needs of customers ranging from small local government to the largest university
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Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
Students roam around the classroom to collaborate and problem-solve. They use
Chromebooks, but they also use pencil and paper. Every desktop doubles as a dry-erase
board, so students can jot notes and sketch on their desks.
Outcome
Rochester’s new modern classroom has garnered rave reviews from students and teachers.
The room hosts fifth graders from around the district for internet safety and digital citizenship
classes. Older students use the space after school for online credit recovery.
As district leaders hoped, the classroom has inspired educators to reimagine other learning
environments, including libraries and makerspaces.
Read more about how CDW•G helped RCSD design a custom learning environment here.
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© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
EXHIBIT 4 – TRAINING CATALOG
Firms Method and Approach
Question 1. Provide a description of all services that can be provided by your firm or partners (e.g., cloud, services,
maintenance, implementation, design, analysis, training, repair, staff augmentation, etc.).
For greater insight into our training courses, we have provided our 2023 Course Catalog in the
remainder of this exhibit.
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To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
EXHIBIT 5 – RETURN POLICY
Firms Method and Approach
Question 13.e. State any return and restocking policy, and any fees, if applicable associated with returns.
The following 3 pages contain CDW’s full return policy.
Last Revised: 03/26/2010
CDW PRODUCT RETURN POLICY
Seller offers a 30-day return policy on most products sold. Manufacturer
restrictions apply to certain merchandise, as detailed below and as updated from
time to time. Customer may obtain additional details and any applicable updates
from the dedicated Seller account manager and may obtain manufacturer contact
information by contacting CDW Customer Relations, which may be reached by
calling 866.SVC.4CDW or by emailing returns@cdw.com.
1.
Return Restrictions.
•
Defective Product Returns. Customer may return most defective Products
directly to Seller within fifteen (15) days of invoice date and receive, at
Seller’s option, credit, replacement, exchange, or repair. After fifteen (15)
days, only the manufacturer warranty applies.
•
Non-Defective Product Returns. Customer may return most non-defective
Products directly to Seller within thirty (30) days of invoice date and
receive, at Customer’s option, credit or exchange, except that an automatic
Seller restocking charge will reduce the value of any such credit or exchange
by a minimum of fifteen percent (15%).
•
Restricted, Repair-Only Returns. Certain Products can only be returned for
repair—not for exchange, replacement or credit—based on current
manufacturer requirements. Such Products should be returned to Seller,
shipped directly to the manufacturer, or taken to an authorized service center
in Customer’s vicinity. More information may be provided by the dedicated
Seller account manager or by CDW Customer Relations.
•
Restricted, Manufacturer-Only Assistance. Certain Products cannot be
returned to Seller for any reason—without exception—and Customer must
contact the manufacturer directly for any needed assistance. More
information may be provided by the dedicated Seller account manager or by
CDW Customer Relations.
•
Special Orders. Products that are specially ordered may be non-returnable or
may have unique return restrictions provided at the time of sale. More
information may be provided by the dedicated Seller account manager or by
CDW Customer Relations.
Last Revised: 03/26/2010
•
Return of Software or DVDs. Seller offers refunds only for unopened,
undamaged software and DVD movies that are returned within 30 days of
invoice date. Seller offers only replacement for software products and DVD
movies that either: (i) are defective but are returned within thirty (30) days of
invoice date; or (ii) are unopened and undamaged, but are returned more
than 30 days after invoice date; such replaceable merchandise may be
exchanged only for the same software or DVD movie title. Multiple
software licenses may be returned for refund or exchange only (i) if
specifically authorized in advance by the manufacturer; and (ii) if returned
within thirty (30) days of invoice date.
2.
Customer Shipment of Returned Merchandise.
•
Return Merchandise Authorization (RMA) Number. No returns of any type
will be accepted by Seller unless accompanied by a unique RMA number,
which Customer may obtain by providing the following information to
CDW Customer Relations: customer name, applicable invoice number,
product serial number, and details of Customer’s issue with the product.
Customer has five (5) days to return a Product after the applicable RMA is
issued. CDW reserves the right to refuse any UNAUTHORIZED returns:
those that occur after the five (5) day period or those involving Products that
are unaccompanied by valid RMA’s.
•
Returned Products Must Be Complete. All Products MUST BE returned one
hundred percent (100%) complete, including all original boxes, packing
materials, manuals, blank warranty cards, and other accessories provided by
the manufacturer. CDW reserves the right to refuse the return of incomplete
Products. In addition, CDW will charge a minimum fifteen percent (15%)
restocking fee for returns that are accepted.
•
Responsibility for Shipping Costs. Customer is responsible for the cost of
shipping returned items; Seller is responsible for the cost of shipping
replacements or exchanges of returned items and will match Customer’s
shipping method.
•
Customer Shipping Insurance. Customer is strongly advised to purchase full
insurance to cover loss and damage in transit for shipments of returned items
and to use a carrier and shipping method that provide proof of delivery.
Seller is not responsible for loss during such shipment.
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© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
PRICE INFORMATION QUESTIONS
Price Information completed and included. Should be saved as Excel and PDF.
Pricing information is provided below.
National Discount Off List Price
A. Propose a national discount off list price pricing structure. These are the minimum discounts Supplier will offer to
Participating Agencies.
CDW•G is pleased to offer the City of Mesa and OMNIA Partners Participating Public Agencies
a discount off CDW•G Nationally Advertised Pricing (NAP) structure for all Products in
Attachment A. The percentages represent the minimum discounts the City of Mesa and OMNIA
Partners Participating Public Agencies will benefit from for the duration of the contract. On a
case-by-case basis and for large rollouts/projects, CDW•G will work with OMNIA Partners
Participating Public Agencies to provide deeper discounts.
The benefit of using CDW•G’s NAP is that it is a publicly available (24/7) and verifiable price
schedule, and you can feel confident that its pricing is both up-to-date and competitive.
We have continued to see the technology solutions evolve and OMNIA Partners Participating
Public Agencies’ diverse needs change. Cloud offerings are constantly evolving and
increasingly complex, with a range of subscription and consumption-based offerings, SaaS,
IaaS, PaaS, among others. CDW•G’s pricing is based on Discount 0% off MSRP where
available to CDW•G. In cases where MSRP pricing is not available and/or the offering is unique,
pricing will be based on CDW•G invoiced price. This structure provides the necessary flexibility
to enable the City of Mesa and OMNIA Partners Participating Public Agencies to make
purchases of offerings, as cloud offerings evolve, through the life of our contract.
For Services under group 11, we have included rate cards with hourly rates. For group 12 and
other specialized offerings not specifically contemplated in this RFP but existing under the
scope of Technology offerings, CDW•G and OMNIA Partners Participating Public Agencies will
mutually agree upon/execute document, such as a Statement of Work (SOW), and pricing will
be based on CDW•G invoice.
Prices include lowest ground freight within the 48 contiguous United States when referencing
this Agreement. All orders are subject to CDW•G's standard shipping policies in effect at the
time of order placement. In those instances that call for express or overnight delivery, shipping
costs will be pre-paid by CDW•G and added to the customer invoice.
Our offer is based on our response submitted on December 20, 2023, to the exceptions outlined
in Exhibit A, Response for National Cooperative Contract and Exhibit B, Administration
Agreement, Example.
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© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
Catalog or Index
B. Describe the catalog or index that discounts will be taken.
CDW•G publishes, maintains, and provides access to NAP at www.cdwg.com available 24/7.
The single most important parameter in a price model is the reference point from which
discounts are calculated.
Competitive Price Analysis
The City and OMNIA Partners Participating Public Agencies can trust that the pricing is
competitive with other large-scale contracts. As stated above, by tying your pricing to the
CDW•G’s NAP reference point, we ensure real-time market-based competitive pricing for
purchases over the life of the agreement. To ensure our competitiveness, CDW•G monitors
competitive pricing, market trends, supply chain forecasts, and a holistic view of the IT
marketplace to ensure our NAP pricing benefits the City of Mesa and OMNIA Partners
Participating Public Agencies. CDW•G’s proprietary technologies along with dedicated pricing
experts ensure CDW•G’s NAP pricing is adjusted to be price competitive.
Manufacturer Pricing
C. Describe any special manufacturer pricing available to Participating Agencies.
CDW•G’s catalog offers access to all manufacturers. As a $25 billion solution provider, we have
strong partnerships with the largest and most innovative manufacturers. This ensures our NAP
pricing for all the manufacturers is inclusive of our economies of scale, relationship, and position
in the marketplace. For specific scenarios, such as large volume purchases/projects, CDW•G
will work with the manufacturers to secure deeper discounts. Analyzing the purchase history of
the City of Mesa and OMNIA Partners Participating Public Agencies, we are confident in our
ability to continue to work with your preferred manufacturers to provide a competitive offering
through the life of the contract.
Special/Large Order Pricing
D. Describe any special large order or large customer pricing or additional discounts available to Participating
Agencies.
CDW•G has worked with numerous OMNIA Partners Participating Public Agencies during the
current contract to obtain deeper discounts and account for budget constraints. In addition, we
take advantage of manufacturer promotions, and volume purchases to provide maximum benefit
to the City of Mesa and the OMNIA Partners Participating Public Agencies.
Additional Discounts
E. Describe any products offered by Supplier that are not captured in the pricing matrix below. Describe how Supplier
proposes to price those items.
As technology offerings are constantly evolving, and becoming increasingly complex,
specialized requirements not contemplated under this RFP, will be identified in a Statement of
Work or similar document(s) and mutually agreed/executed between CDW•G and OMNIA
Partners Participating Public Agencies. The pricing will be determined based on CDW•G
invoiced price.
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© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
STATEMENT OF WORK SAMPLE
Services requiring a specific Statement of Work (SoW) must be mutually executed between the
customer and CDW•G before work begins. We have provided a sample SoW in the following 3
pages.
[CDW Affiliate Logo]
Proprietary and Confidential
Page 2
Customer Contact Person is authorized to approve materials and Services provided by Seller, and Seller may rely on the
decisions and approvals made by the Customer Contact Person (except that Seller understands that Customer may require a
different person to sign any Change Orders amending this SOW). The Customer Contact Person will manage all
communications with Seller, and when Services are performed at a Customer-Designated Location, the Customer Contact
Person will be present or available. The Parties’ Contact Persons shall be authorized to approve changes in personnel and
associated rates for Services under this SOW.
CHANGE MANAGEMENT
This SOW may be modified or amended only in a writing signed by both Customer and Seller
nerally in the
rm provided
by Seller (“Change Order”). Services not specified in this SOW are considered out of scop
d will be ad
ssed with a
separate SOW or Change Order.
In the event of a conflict between the terms and conditions set forth in a fully executed Change Ord nd those set fo
in
this SOW or a prior fully executed Change Order, the terms and conditions of the most recent fully exe
d Chan
Order
shall prevail.
PROJECT SCHEDULING
Customer and Seller, who will jointly manage this project, will to
her deve
timelin
for an an
pated schedule
(“Anticipated Schedule”) based on Seller’s project manageme methodology Any dates,
dl
s, timelines or schedules
contained in the Anticipated Schedule, in this SOW or other
e, are estimate nly, and the P ties will not rely on them for
purposes other than initial planning.
TOTAL FEES
The total fees due and payable under this SOW (“Total Fees nclude bo es for Seller’s performance of work (“Services
Fees”) and any other related costs and fees specified in th Expe
s section ( Expenses”).
SERVICES FEES
EXPENSES
CUSTOMER DESI NATE LOCATI NS
Seller will provide Services
nefiting
loc
specified on the attached Exhibit (“Customer-Designated Locations”).
PROJE T S ECIFIC T RMS
SAMPLE
er
nerally in the
rm p
er
nerally in the
rm
cop
d will be ad
ssed with
p
d will be ad
ss
cuted Change Ord nd those set fo
in
rd nd those set fo
in
the most recent fully exe
d Chan
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d Chan
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timelin
for an an
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for an an
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dl
s,
me methodology Any dates,
dl
s
her
e, are estimate nly, and the P tie
er
e, are estimate nly, and the P tie
SOW (“Total Fees
al Fees
nclude bo es for
nclude bo e
fees specified in th Expe
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DESI NATE
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© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
3.1 COMPANY
Supplier must supply the following information for the Principal Procurement Agency to determine Supplier’s
qualifications to extend the resulting Master Agreement to Participating Public Agencies through OMNIA Partners.
History
A. Brief history and description of Supplier to include experience providing similar products and services.
About CDW•G
Founded in 1984, CDW LLC (CDW) is a leading provider of technology solutions to over
250,000 customers composed of small-, medium-, and large-sized public and private entities.
CDW Government LLC (CDW•G) is a wholly owned subsidiary of CDW, incorporated in 1998 to
address the specific needs of our government, education, and healthcare customers. As such,
we have been providing similar products and services for nearly 40 years. Our broad array of
products and services ranges from
hardware and software to integrated IT
solutions such as security, cloud, hybrid
infrastructure, and digital experience.
Our unique company structure provides
the City of Mesa and OMNIA Partners with
products and services only a large national
reseller can provide, combined with a local
presence typical of a small business.
Account Teams are segmented by agency
type, Education (K-12/Higher Ed), or
Government, and by region. To provide
the City of Mesa and OMNIA Partners with
one contact who is knowledgeable of
every nuance of their organization, every
customer has a dedicated CDW•G
Account Manager as your primary point of contact. Customers in the largest markets also have
the support of a local Advanced Technology Account Executive (ATAE) in the field.
CDW•G is one of the largest technology solution providers in the US, currently carrying more
than 100,000 name-brand technology products from over 1,100 leading IT manufacturers and
software publishers. We have a large original equipment manufacturer (OEM) and software
publisher presence in our offices across the country and are strategically supported in the field
with our Advanced Technology Account Executives. CDW•G delivers more than just products;
we deliver IT solutions and services in a manner consistent with procurement guidelines and the
City of Mesa and OMNIA Partners Participating Public Agencies’ preferences. With subject
matter experts to advise on the right IT solutions and the purchasing avenues to accommodate
efficient and seamless procurement, CDW•G offers flexibility in how customers engage with and
buy from us. We pride ourselves on our innovation and a ceaseless desire to deliver an
excellent customer experience.
We have over 15 years of experience managing OMNIA agreements. Through our contract
management capabilities and nationwide state, local, and education (SLED) sales force, we
have successfully expanded contracts and member utilization rates. We hold 3 master
Figure 11. US Office Locations
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© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
agreements, which include Region 4 ESC – TX - Technology Solutions, Products and Services,
City of Mesa - Information Technology Solutions & Services, and Region 4 ESC – TX – Total
Cloud Solutions. Additionally, we maintain ongoing strategic cadences with OMNIA Partners to
drive contract utilization through enablement and marketing activities. Under our existing
contract with the City of Mesa and OMNIA Partners, we have adoption within all 50 states and
utilization by 900 State Agencies, 6,750 Local Government entities, 1,400 Higher Education
entities, and 2,300 K-12 entities. Of these entities, we have successfully built and launched over
92 Participating Public Agency-specific agreements.
Local Focus and National Presence
Our customers are the center of all we do at CDW•G and the fuel behind our initiatives,
solutions, and services. Part of our dedication to our customers is a sales and service force best
suited to the needs of customers. With a local presence and national reach throughout the US,
our team is ready to serve the City of Mesa and OMNIA Partners Participating Public Agencies.
We have coworkers in offices and remote locations in or near every major city in the US.
Cooperative Experience
Not only is our sales force well-versed in growing contracts, but they are also experienced in
promoting cooperative contracts. We believe the contract structure that the City of Mesa and
OMNIA Partners offer, combined with our expertise in promoting dynamic procurement solutions
with our broad customer ecosystem, offer a unique opportunity to optimize contract adoption
and growth. Collectively, we remove the complexity of procurement and technology that
government agencies often encounter.
Additionally, CDW•G’s Program Management Team is singularly devoted to managing
contracts. Its responsibilities are separate from those held by account managers. Members of
the Program Management Team work full-time to maintain contract compliance, reporting
requirements, and administer contract procedures, including contract launch. CDW•G invests in
these resources based on our understanding that contracts are complex commitments. We look
forward to the possibility of continuing to work with the City of Mesa and OMNIA Partners
Participating Public Agencies to apply best practices and lessons learned from our cooperative
experience to further this evolution.
National Salesforce
B. Total number and location of salespersons employed by Supplier.
CDW•G currently employs more than 15,000 coworkers globally, with 51 different locations
nationwide. Located across the US, CDW•G has more than 1,500 Account Managers and
Advanced Technology Account Executives forming Account Teams segmented into four
verticals: Higher Education, K-12 Education, Federal Government, and State and Local
Government. Below, the City of Mesa and OMNIA Partners Participating Public Agencies can
find visuals to how CDW and CDW•G’s State and Local Government (SLG), K-12 Education,
Higher Education (Higher Ed), Healthcare, and Federal sales teams are regionalized across the
US.
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© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
Figure 12. CDW•G’s State and Local Government Sales Team Organization
City of Mesa, Information Technology Solutions, Products, and Services
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© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
Figure 13. CDW•G’s K-12 Sales Team Organization
City of Mesa, Information Technology Solutions, Products, and Services
286
© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
Figure 14. CDW•G Higher Education Sales Team Organization
City of Mesa, Information Technology Solutions, Products, and Services
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© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
Georgia
158
Hawaii
8
Iowa
59
Idaho
17
Illinois
4607
Indiana
152
Kansas
57
Kentucky
30
Louisiana
9
Massachusetts
62
Maryland
139
Maine
12
Michigan
175
Minnesota
215
Missouri
74
Mississippi
11
Montana
9
North Carolina
267
North Dakota
5
Nebraska
189
New Hampshire
16
New Jersey
439
New Mexico
5
Nevada
214
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© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
New York
167
Ohio
234
Oklahoma
29
Oregon
114
Pennsylvania
136
Rhode Island
12
South Carolina
59
South Dakota
14
Tennessee
120
Texas
839
Utah
35
Virginia
270
Vermont
4
Washington
153
Wisconsin
526
West Virginia
7
Wyoming
5
Support Centers and Corporate Office
C. Number and location of support centers (if applicable) and location of corporate office.
CDW•G headquarters is located at 230 N. Milwaukee Ave., Vernon Hills, IL, 60061. We have
two warehouses, 50+ US sales offices, and our technical support is based out of Holmdel, New
Jersey. In addition to our office locations, CDW•G's technical engineering team is national and
will travel to customer locations. We also leverage CDW•G partners to provide local
capability/services outside of our 51 support centers.
US Locations:
Arizona: Tempe
California: Glendale, Irvine, San
Diego
Colorado: Centennial
New York: New York City (2),
Pittsford, Syracuse
Nevada: North Las Vegas*
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© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
that we bring to our customers’ IT challenges. These certifications also provide us with
access to favorable pricing, tools, and resources, including vendor incentive programs,
which we use to provide additional value to our customers. Our vendor partners also
regularly recognize us with top awards and select us to develop and grow new customer
solutions.
We don’t rely on any one solution. Our sales span a number of categories, including
Miscellaneous Hardware (19.9%), Software (15.5%), Notebooks/Mobile Devices (26%),
Netcomm Products (11.5%), Services (7.8%), Video (7.5%), Desktops (5.4%),
Enterprise and Data Storage (5.8%) and others.
We simplify the complexities of technology solutions across design, selection, procurement,
integration, and management for our customers. Our goal is to have our customers, regardless
of their size, view us as a trusted adviser and extension of their IT resources. Our multi-brand
offering approach across our vendor partners enables us to provide the solutions and services
that best address each customer’s specific requirements to enable their desired business
outcomes.
The City of Mesa and OMNIA Partners Participating Public Agencies can be confident that
CDW•G’s experts will be around to address questions or concerns, provide additional
equipment, and assist with enhancements or new technologies.
For more financial information, please visit our investor relations page: http://investor.cdw.com/.
FEIN and Dunn & Bradstreet Report
a. Submit FEIN and Dunn & Bradstreet report.
CDW•G’s FEIN is 36-4230110. The City of Mesa and OMNIA Partners can find a copy of our
Dunn & Bradstreet Report at the end of this section in Appendix 1.
Environmental Initiatives and Policies
E. Describe any green or environmental initiatives or policies.
Overview
CDW•G is committed to being a good steward of the environment and earth’s natural resources.
We strive to continuously improve our own environmental performance while growing our
business and supporting our partners and customers. Given our role in the technology sector as
a leading multi-brand technology solutions provider, our greatest opportunities to impact the
environment lie in collaborating with our supply chain and working with our partners and
customers to help them achieve their environmental goals. This includes continuing to expand
our offering of sustainable and socially responsible technology products and solutions.
CDW•G understands and supports the City of Mesa and OMNIA Partners Participating Public
Agencies’ desire to encourage suppliers to incorporate sustainable practices throughout their
business operations. As evidenced by our practices outlined in the following paragraphs, we
also emphasize integrating environmentally conscious procedures into our everyday operations,
and we continually strive to find new ways to reduce our carbon footprint.
2022 Environmental Highlights
In 2022, we made significant progress on our environmental priorities, including climate action,
energy efficiency, and waste reduction.
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To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
For instance, we worked with several vendor partners and Procurri to introduce a new carbon
offset program. Additionally, Igneo Technologies, a Proccuri partner, began handling
downstream processing of our e-waste. The global company specializes in returning critical
metals such as copper, gold, silver, and palladium back into the supply chain.
When replacing our own technology devices, we seek to minimize our environmental footprint
by finding reuse opportunities for our equipment. At our headquarters in Illinois, we have
grassroots, coworker-led initiatives to provide veterans groups, underserved communities, and
other organizations with access to our gently used equipment.
Other notable highlights from 2022 include the following:
Created our Climate Task Force and worked with outside experts to develop our long-
term, enterprise-wide climate strategy and action plans
At our two US distribution centers, we outperformed our waste diversion goal of +90%
for the fourth year in a row and recycled thousands of tons of packaging material,
cardboard and paper
Enabled online searchable access for customers to an expanded portfolio of
environmentally certified products (Energy Star, EPEAT and TCO Certified) and a broad
range of cloud-based solutions that improve energy efficiency
Expanded our IT Asset Disposition (ITAD) program, which facilitates the recovery and
recycling of devices that are no longer being used – to benefit the environment and
protect the security of users’ data
Maintained our environmental management system and energy certifications in the US,
Canada and UK
Our Facilities
All CDW•G distribution centers hold ISO 14001 certification, which is the international standard
for Environmental Management. This certification ensures consistency and effectiveness in our
Environmental Management System (EMS) and demonstrates our long-established commitment
to managing our business responsibly.
These certifications ensure consistency and effectiveness in our EMS and demonstrate our
long-established commitment to managing our business responsibly. We continue to utilize a
wide variety of energy efficiency measures, such as LED lighting and motion sensors, across
our company. In addition, for the fourth year in a row in 2022, our two US distribution centers
surpassed our goal for a waste-to-landfill diversion rate of more than 90%, which is consistent
with our facilities’ ISO 14001 certification.
We continually develop our green efforts in compliance with ISO 14001 standards. Doing our
part to sustain a healthy planet is critical to the well-being of our coworkers, customers,
communities, and business. Our efforts are inspired and led by coworkers around the globe as
we strive to do our part for the environment.
Our environmental policy and EMS define the structure, practices, and procedures for our
environmental program. As part of our commitment to continuous improvement, we regularly
evaluate the efficiency of our use of natural resources. We seek to identify and address
opportunities to improve by reducing waste in landfills through enterprise-wide recycling
initiatives, implementing innovative packaging solutions, and integrating principles of
environmental responsibility throughout our business.
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© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
Coworker Initiatives to Protect the Environment We Share
At CDW•G, we recognize our part in responsible environmental management and conservation
of resources. One of the ways we demonstrate our commitment to environmental management
and the principle of sustainable development is through our beGreen program. The beGreen
program provides CDW•G coworkers with a platform to reduce, reuse, and recycle to make our
operations leaner, more efficient, and more environmentally responsible. Our beGreen program
continues to provide coworkers with a platform to share ideas and take collective action to
protect our environment. The program is managed by a cross-functional team of coworkers from
multiple CDW•G locations, and participation continues to be strong since its inception 13 years
ago.
Our coworkers continue to be active participants in their local communities' efforts to address
environmental sustainability. CDW•G initiated a partnership with Soles4Souls, an organization
that redirects unwanted shoes away from waste streams to communities in need.
Energy Management and Climate Action
Energy Efficiency
We track our energy management performance on an ongoing basis and continue to seek ways
to drive further efficiencies. As part of our ISO 14001 certification, we maintain a three- to five-
year window of visibility to identify, assess, and plan for the implementation of additional energy
efficiency improvements. As a part of our regular evaluation, we conduct in-depth internal audits
and self-assessments to support continual improvement. We review our significant
environmental impacts each year and set targets to reduce them. We track our energy usage
each year and continually look for ways to reduce it.
To achieve the ISO 14001 certification, we were required to provide significant details regarding
our procedures for the following:
Chemical handling, storage, and labeling Universal waste (old computer equipment)
Stormwater and transportation spills, oils, lubes, and forklift batteries
Electrical usage
Paper and cardboard
Lithium-ion battery management
Our ability to directly impact our energy usage is somewhat limited by the fact that we lease the
majority of our global real estate footprint.
Specific energy efficiency efforts include:
Energy-efficient lighting solutions, including indoor and outdoor LED lighting
Motion sensor lighting and conveyor systems that turn off in response to inactivity
”Smart” HVAC systems that adjust according to business hours and seasonal
temperatures
Water consumption solutions, including rainwater harvesting efforts in the UK and
environmentally friendly water heaters in the US
Solar panel usage at two of our UK locations
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© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
Carbon Emissions
We are also working with our third-party shipping and logistics partners to develop
transportation management systems and delivery schedules that help them increase their own
energy efficiency, which helps to reduce our transportation-related emissions. Currently,
approximately 98% of our US shipments are delivered by carriers enrolled in the US EPA
SmartWay Transport Partnership, which helps companies advance supply chain sustainability
by measuring, benchmarking, and improving freight transportation efficiency, and more than
72% of our US shipments are handled by carriers with climate goals.
EPA Green Power Partnerships
CDW•G participates in the United States Environmental Protection
Agency’s Green Power Partnership program. In 2008, we began
purchasing 100% green power for our two data centers in the
Madison, Wisconsin, area through the Madison Gas and Electric
(MGE) Green Power Tomorrow program. We purchase almost 12
million kilowatt-hours per year of renewable energy from MGE,
making CDW•G the largest private buyer in the program.
Transportation Initiatives
Approximately 98% of our US shipments are delivered by carriers enrolled in the US EPA
SmartWay Transport Partnership, which helps companies advance supply chain sustainability
by measuring, benchmarking, and improving freight transportation efficiency. We also have
programs aimed at consolidating freight volume and reducing the number of shipments and
vehicles needed to complete a delivery, which enables our carrier partners to reduce carbon
emissions. These global programs include:
UPS Trailer Utilization, which reduces the number of truck movements needed to deliver
freight by creating direct-lane pulls from our distribution centers to customers in a
common area
Best Way (Logistics Specialist Solution), which reduces the number of trailers needed to
ship an order by consolidating multiple orders into a single truckload
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© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
Smart Packaging Solutions
At our distribution centers, we utilize several packaging processes that address environmental
considerations while still meeting and exceeding customer expectations. Our solutions include
the following:
Using and reusing our vendor partners’ packaging when possible, minimizing the need
for additional packaging materials when fulfilling customer orders.
Redesigning our cartonization process to utilize algorithms that consider dimensional fit
(a more accurate method than volume fit), which enables us to use the least amount of
packaging possible.
Using envelope shippers that are 100% recyclable and provide warehouse and shipping
space efficiencies for small items.
Additionally, our pick-pack shipping containers are made from the maximum allowable amount
of post-consumer recycled material and are 100% recyclable.
We continue to work with our vendor partners and logistics suppliers to evaluate opportunities
for smarter packaging solutions that maximize both product protection and material efficiencies.
Environmental Considerations: Partners and Customers
We continue to elevate our role in sustainable and socially responsible technology by working
with our technology partners to promote their environmentally certified products and solving for
our customers’ outcomes around their ESG goals and priorities.
In 2022, CDW•G made it easier for our sales teams and our customers to identify and select
from a broad range of environmentally certified products (Energy Star, EPEAT, and TCO
Certified) and cloud-based solutions that deliver added energy efficiency. Our e-commerce sites
enable customers to filter their online catalog search to identify and buy third party-certified
products, and our sales teams are trained to assist clients with finding and selecting these
products.
Our goal is to be able to offer our customers a full stack of solutions that addresses a broad
spectrum of environmental considerations. In addition to third party-certified products, we are
enhancing our ability to deploy and configure products remotely to reduce the environmental
impacts of packaging and transportation and offering device recovery and recycling programs to
reduce electronic waste from products that need to be replaced.
EPEAT Compliance
CDW•G assists customers in determining environmentally preferable products in many ways,
including:
Providing website specifications for each product details; i.e., EPEAT and/or Energy Star
compliant and specific power consumption data, where available
Providing a portfolio of manufacturers that are committed to producing environmentally
friendly technology and that have programs and policies that support their commitment.
Offering products that meet the evolving standards associated with the Environmentally
Preferable Purchasing Program (EPP) and the IEEE 1680 Standard for the
Environmental Assessment of Personal Computer Products
Training our sales teams on the requirements of Executive Order 13101 Greening the
Government Through Waste Prevention, Recycling, And Federal Acquisition
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© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
CDW•G is committed to protecting the environment by continuing to manage our business with
increased efficiency and understanding the full extent of our environmental impact. While we
strive for continuous improvement in the environmental performance of our operations, we
recognize our greatest opportunities to impact the environment lie in our supply chain and our
ability to work with our partners to address issues such as climate change and waste reduction.
More than ever, we are focused on working with our partners and outside experts to evaluate
our environmental impacts and opportunities.
Protecting Forests through Responsible Paper Consumption
Through our Printer Supplies Program, CDW•G customers are offered complimentary
enrollment in PrintReleaf, a third-party certification program that empowers organizations to
sustain and grow global forest systems through:
Ongoing measurement of paper consumption
Custom paper footprint and forest impact insights
Opportunities to automatically “re-leaf” forests through reforestation projects of the
customer’s choosing
Since we joined the program in June 2018, CDW customers have collectively offset the
equivalent of more than 1.2 billion standard pages of paper consumption by supporting the
reforesting of more than 140,000 trees.
CDW is also working with partners on programs to help customers better manage their print
needs and costs and stay within their corporate policies for sustainability. The goal of the
PrintReleaf program is to deliver on the potential for Forest Positive Printing – to enable
customers to be responsible for planting more trees than their printing uses.
Business Diversity Program
F. Describe any diversity programs or partners supplier does business with and how Participating Agencies may use
diverse partners through the Master Agreement. Indicate how, if at all, pricing changes when using the diversity
program. If there are any diversity programs, provide a list of diversity alliances and a copy of their certifications.
Business Diversity Program – Overview
When you partner with CDW•G, you are partnering with a company where business diversity is
a deeply embedded, ongoing priority. Since the inception of our Business Diversity Program in
2007, we have sought to promote diverse supplier participation representative of our customers
and communities that contributes to sustainable economic growth. CDW•G is prepared to help
the City of Mesa and OMNIA Partners Participating Public Agencies around the US meet their
diversity goals. We’re committed to simplifying the complexity of Business Diversity for the City
of Mesa and OMNIA Partners Participating Public Agencies.
While we are woman-led with our CEO Chris Leahy, we are not a minority- or woman-owned
business enterprise. Because we are not a large corporation with our own M/WBE certification,
CDW•G has the opportunity to invest in small and diverse businesses. As a result, we drive job
creation and contribute to lasting economic empowerment in communities across the US.
Our focus is creating a meaningful sourcing plan with minority, small, local, veteran-owned, and
other diverse suppliers. We have the privilege, opportunity, and responsibility to partner with
diverse suppliers and bring them with us to the City of Mesa and OMNIA Partners Participating
Public Agencies’ opportunities. In our experience, customer diversity initiatives are not always
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© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
met by one or two specific certifications; these initiatives are met through partnership and
collaboration.
Results of the CDW Business Diversity Program
Partnering strategically with diverse and small businesses
enables us to keep providing the industry's best
experience while contributing to economic growth in
diverse communities nationwide. We look forward to
continuing to grow our practice and support local
businesses as our practice continues to grow. Since
2007, we have spent $25 billion, $3.6 billion in 2022
alone, with certified small, diverse suppliers, and we
currently feature over 1,400 small and diverse suppliers
who we actively partner with on a regular basis. Of the
$3.6 billion in 2022, $2.3B was solely from CDW•G.
In 2019, we became a member of the Billion Dollar
Roundtable (BDR), joining an exclusive group of 40 US-
based companies procuring more than $1 billion annually
from minority- and women-owned businesses on a first-
tier basis.
In 2021, industry-leading research IT research firm and
consultancy, Gartner, conducted a case study on CDW's
Business Diversity Program for procurement leaders.
They concluded the following: “CDW’s supplier diversity
team enables business partners to retain the best-fit
diverse suppliers for new sourcing needs by providing
targeted business-relevant information gathered from
past supplier engagements.” Our comprehensive
Business Diversity Program ultimately allows procurement
officials to be confident in incorporating small and diverse
suppliers into their supply chain.
In 2022, we enhanced our national strategy across the US by welcoming supply chain experts
to our growing team. These regional market leaders are focused on building partnerships
with local suppliers and across our customer base. Their efforts have improved our agility and
increased our effectiveness in identifying and mentoring new diverse partners. Additionally, this
comprehensive approach enables us to gain a deeper understanding of the unique challenges,
opportunities, and economies of scale present in each region. We use these real-time insights
to inform and tailor our business diversity strategy, boosting both performance and impact.
In 2023, CDW hosted the BDR Summit, which is an annual gathering of BDR members to share
our successes, best practices as well as opportunities for supplier diversity program growth.
MBE Testimonial – KNZ Solutions
KNZ Solutions, a certified minority-owned
business, was founded in 2017 by Khaled
Mussa. Here’s what KNZ has to say about
their partnership with CDW•G:
“CDW•G has been an invaluable support
to KNZ Solutions. Their commitment to
fostering collaboration and nurturing
partnerships truly sets them apart. Their
expertise, resources, and unwavering
dedication played a pivotal role in
navigating the challenges inherent in our
industry. The impact of this partnership
extends far beyond the bottom line –
KNZ’s employee count increased, and
jobs were created. Our partnership has
not only elevated our business but has
also reinforced our belief in the
transformative power of meaningful
partnerships. We look forward to
continued success and growth together.”
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Government LLC (“CDW•G”).
Our 2022 Economic Impact across the United States is highlighted in the graphic below:
Number of Jobs
Supported
32,000
Number of
Diverse Partners
1,400+
Total Diversity Spend
$3.6B
A partnership with CDW•G means that local communities across the US will continue to gain
positive economic impacts.
Benefits
Benefits of our Business Diversity Program and incorporating small and diverse suppliers
include the following:
Reach Small and Diverse Supplier Goals
CDW•G’s comprehensive Business Diversity Program allows you to meet your goals quickly
and efficiently. Meet the City of Mesa and OMNIA Partners Participating Public Agencies small,
minority-owned supplier goals without having to invest time and resources into finding,
evaluating and engaging them yourself. CDW•G has a comprehensive vetting process that
ensures each small and diverse partner can meet our customers’ quality and performance
expectations.
Diversify Your Supply Chain
Partnering with small and diverse businesses allows the City of Mesa and OMNIA Partners
Participating Public Agencies’ to diversify your supply chain, boosting your resilience and agility
in an unpredictable world.
First-Mover Advantage
With a broad network of small and diverse partners nationwide, the City of Mesa and OMNIA
Partners can enjoy first-mover advantage when it comes to new, cutting-edge technologies.
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Government LLC (“CDW•G”).
Tier I and Tier II Programs
CDW•G is continuously developing other diverse
partnerships to meet our customers’ needs. These
relationships include, but are not limited to, product
manufacturers, distributors, and service providers nationwide
who support direct (Tier 1) and indirect (Tier 2) fulfillment
through presales and service engagements. We recruit
diverse and disadvantaged partners locally and regionally
since customer spending goals are typically tied to local laws
and require the partner to be certified within their city or
state.
These various engagement models allow the City of Mesa
and OMNIA Partners Participating Public Agencies the
choice to leverage the best suited diverse partner.
We realize that each customer has unique targets that
require a thoughtful and dynamic approach to strategic
sourcing. Our Business Diversity program offers a broad and
robust partner network. The following are a few ways that
CDW•G can support the City of Mesa and OMNIA Partners
Participating Public Agencies in meeting your diverse
supplier goals:
Educate users on CDW•G’s business diversity
program and how to initiate a planning session.
Conduct customer-focused planning sessions with
your dedicated CDW•G Account Manager and
Business Diversity program representative.
Utilize information gathered from planning sessions to
develop custom plans to achieve customer goals
around Business Diversity.
Perform ongoing engagement to adjust plans as
necessary.
More insight into our Tier I and Tier II Programs are below:
The Tier I Program
CDW•G is continuously developing other small and diverse partnerships to meet the City of
Mesa and OMNIA Partners Participating Public Agencies’ Tier I needs. In fact, we offer an
online registration tool where businesses can register for future opportunities with CDW•G. Our
growing list of suppliers means that the City of Mesa and OMNIA Partners Participating Public
Agencies can count on CDW•G to deliver against their diversity spending targets. CDW•G has
also partnered with small and diverse leasing companies that can support the City of Mesa and
OMNIA Partners Participating Public Agencies Tier I spend requirements. CDW•G’s Tier I
program offers a low-risk experience for agencies looking to achieve direct spend with small,
disadvantaged businesses while upholding the highest standards of IT procurement.
WBE Testimonial – BlackHawk Data
BlackHawk Data is a New York-based
WBE founded in 2018. Read about the
BlackHawk Data and CDW•G Partnership
below:
“One of my primary go to partners has
always been CDW. I knew if I went to
them for advice, suggestions, and just to
simply talk to, they would help me get
through the start up phase. Well, they did
more than that. Along with the local team
in New York, the CDW Diversity Team
helped me and made introductions to
people around the US that I would not
normally have met.
I do honestly owe a good amount of our
success to the CDW Team. As without
them, getting through some of the hardest
and darkest times may not have been
possible without them.
Because of partners like CDW, we have
been able to grow the business to 45
people, hopefully, $60M in 2023, and
become a CRN Triple Crown Winner.
My heart is full with love and continued
support on building our relationship.”
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Government LLC (“CDW•G”).
The Tier II Program
In an effort to foster even more opportunities for small, diverse businesses, CDW•G launched a
Tier II Business Diversity Program in 2009 for its key manufacturing, distribution, and logistics
partners. The program’s goal is simple: to further opportunities for competitive small and diverse
partners to supply goods and services to CDW•G and deliver them to our customers like the
City of Mesa and OMNIA Partners Participating Public Agencies. CDW•G also provides Tier II
reporting to customers that track their spending, ensuring that suppliers meet contract
compliance and obligations. Our Tier II reports show the items that CDW•G purchased from
diverse suppliers, all items that our customers purchased from CDW•G, and all items that
CDW•G purchased from diverse suppliers to fulfil customers’ orders directly. A major advantage
to this model is the ability to recognize spend across multiple diverse firms by leveraging
CDW•G’s network of vetted hardware and software suppliers.
Notable Awards
Recent, notable awards that demonstrate our commitment to diversity include:
2023 Military Times Best for Vets: Employers List
2024 Military Friendly Employers award from Military Friendly
2023 Best Employers for Diversity – Forbes
The Women’s Business Enterprise National Council (WBENC) recently named CDW as
one of its America’s Top Corporations for Women’s Business Enterprises (WBEs).
According to the WBENC, this honor is the only national award recognizing corporations
for world-class Business Diversity programs that reduce barriers and drive growth for
women-owned businesses.
CDW has been ranked 11th of Nasdaq 100 companies for its ESG reputation in
December 2022
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Government LLC (“CDW•G”).
Mentoring Programs
Mentorship and advocacy are integral components of our
Business Diversity Program. It’s one way we live up to our
commitment to build stronger communities through
economic inclusion. We have had numerous successes
with mentor protégé programs with entities such as the City
University of New York (CUNY) and Texas Tech University;
these programs are designed to enhance diverse partners’
capabilities, assist in meeting development goals, and
improve their abilities to compete for and win contracts.
With these programs, we are able to grow their businesses
and relationships.
During the year, we expanded our partnership with
Disability:IN, a leading nonprofit resource for business
disability inclusion worldwide. As an Inclusion Works
partner company, we’re proud to mentor disability-owned
businesses. Disability:IN’s Inclusion Works program
provides companies with a team of disability inclusion
experts to help them create an inclusive culture while
simultaneously developing a sustainable recruitment
strategy.
Commitment to Helping Close the Digital
Divide
One of CDW•G’s core values and strengths is making
technology work so people can do great things. However,
we recognize that technology doesn’t work equally for
everybody, and reliable access to technology is often not
equitable, resulting in a digital divide. We are determined to
change this narrative and are passionate about closing this
divide within our company and the communities we support.
Through our Business Diversity Program, we are actively
working towards digital equity and making a positive impact.
Below are a few of the ways we work to close the digital divide:
Promoting Digital Equity
CDW•G prioritizes digital equity by providing products and services to sectors that need them
the most, such as education, healthcare, and government. We firmly believe that closing the
digital divide requires collaboration from all leaders, within and outside our organization. By
partnering with like-minded organizations that share our commitment to digital equity, we can
amplify our collective impact and bridge the gaps we see everywhere.
Business Diversity
Our Business Diversity Program is a critical differentiator for CDW•G, enabling us to deliver
increasingly innovative products, services, and solutions to our customers. Since the inception
of our business supplier program in 2007, we have actively sought to promote diverse supplier
participation that aligns with the needs and values of our customers and communities. We take
WBE Testimonials – WBENC
Conference
In 2023, CDW funded a booth for 15
woman-owned businesses at the annual
Women’s Business Enterprise National
Council (WBENC) conference. This
financial commitment directly impacted
the growth of those businesses. Here’s
what two women had to say:
Pam Feld, CEO, WBE/MBE: The booth
sponsored by CDW afforded me the
opportunity to deepen existing corporate
relationships and engage with a multitude
of WBEs from all over the country. I came
away with 2 RFPs, 4 potential speaking
opportunities, and 6 meetings lined up for
expanding relationships.
Mellissa Tong, CEO, WBE/MBE: I was
really grateful that my talk at CEO
Success Community Booth 718 was so
well received that I got a recommendation
to deliver a one-hour talk on Storytelling
for Branding and Marketing for Maui’s
Economic Development Center in late
April. Then, I was contacted by WBENC
national to do a pitch workshop for them
on May 5th. None of this would have
happened without CDW's generous
support of Booth 718 at WBENC in 2023.
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pride in our comprehensive and active program, recognized as
global champions for Business Diversity by esteemed
organizations like Gartner, the Billion Dollar Roundtable, and
WEConnect International. We also embrace the responsibility
of sharing our experience and expertise with our customers
and suppliers because we believe that when they succeed,
we all win.
Driving Economic Empowerment in Communities
Investing in small and diverse businesses presents a unique
opportunity to create jobs and contribute to lasting economic
empowerment in our communities. With the global population
becoming increasingly diverse, minority audiences are
emerging as a significant target for companies, and diverse-
owned businesses play a vital role in the small business
sector.
Commitment to Fostering Equity
CDW•G is committed to fostering equity and ethical behavior
throughout our global supply chain. Collaboratively with our
customers and supplier partners, we believe in the power of
community members as drivers of prosperous, resilient local
economies, creating efficiencies throughout our global supply
chain.
Social Impact
We are committed to making a long-lasting, meaningful difference through our global Social
Impact program. With more than 80 social impact partners and as members of Tech for Good,
we invest in technology that creates deliberate, positive social benefits. One recent partnership
is with Compudopt, a national nonprofit that provides technology access and education to
under-resourced youth. Our collaboration across the country aligns with our shared strategy of
providing access to technology. Through local donation drives and employee engagement at
Compudopt locations, we empower youth by repurposing personal, non-company computers
and educating them about the potential of technology.
Goals
One of our priorities in 2023 is empowering our seller community with the knowledge and
resources to engage with our customers about how each company’s ESG goals intersect.
These intersection points will help determine how to collaborate and advance their respective
strategies. We’re committed to simplifying the complexity of Business Diversity for our
customers and partners, and we are ready to collaboratively solve their toughest challenges.
As a whole, CDW•G’s Business Diversity Program goals are to increase procurement
opportunities for direct and indirect spending with small, minority-owned, women-owned,
veteran-owned, disabled-owned, and other small, disadvantaged businesses. The CDW
philosophy on diversity extends beyond our coworkers, the customers we serve, and the
communities we live in to include our valued supplier partnerships. Our commitment to
strategically partner with qualified businesses enables CDW•G to continue to provide the best
customer experience while contributing to economic growth in diverse communities.
MBE Testimonial – Betis Group
Betis is a minority-owned systems
integrator with 25 years of experience
providing Information Technology
consulting and solutions on a global scale.
Here’s what Betis had to say:
Betis and CDW have enjoyed a highly
successful relationship since 2001.
Thanks to CDW's successful contract win
record, Betis provided project
management, technical, and device
installation services at more than 100
locations around the world. Over the last
several years, our relationship [with CDW]
has expanded as Betis helps support and
deliver CDW's winning formula for gaining
market share with private-sector
customers who want to buy through a
Tier-1 Diversity Supplier. The strategic
collaboration between Betis and CDW has
led to the acceleration of delivery and
solutions for both our companies.
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Government LLC (“CDW•G”).
CDW•G continuously seeks new partnerships that help our customers meet their small and
diverse supplier goals and support local communities. In 2022, we enhanced our national
strategy across the US by welcoming supply chain experts to our growing team. These regional
market leaders are focused on building partnerships with local suppliers and across our
customer base. Their efforts have improved our agility and increased our effectiveness in
identifying and mentoring new diverse partners. Additionally, this comprehensive approach
enables us to gain a deeper understanding of the unique challenges, opportunities, and
economies of scale present in each region. We use these real-time insights to inform and tailor
our business diversity strategy, boosting both performance and impact.
Diversity Pricing
The CDW•G pricing structure, inclusive of our proposed discounts, submitted in this proposal
will not be changed if/when a diverse partner is engaged. Pricing information can be found in
Tab E. Access to our robust Business Diversity Program is a no-cost value-added service.
Diversity Alliances and Certifications
In addition to being part of the Billion Dollar Roundtable, an important aspect of our Business
Diversity program is our support and participation in various organizations and events focused
on developing relationships and business opportunities within diverse communities.
We are a National Corporate Member of the National Minority Supplier Development Council,
Inc., and The Women’s Business Enterprise National Council. CDW•G supports other
organizations, as well, which include:
Chicago Minority Business Development Council, Inc.
Women’s Business Development Center of Chicago
Minority Business Development Agency of Chicago
National Veteran Owned Business Association
National Gay & Lesbian Chamber of Commerce
Not only do we contribute financially to these organizations, but we also engage on advisory
councils, attend and host events, and provide resources to support the organizations’ focus on
continued growth and success.
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Government LLC (“CDW•G”).
Subcontractors and Affiliates
H. List any relationships with subcontractors or affiliates intended to be used when providing services and identify if
subcontractors meet minority-owned standards. If any, list which certifications subcontractors hold and certifying
agency.
As needed throughout the contract, CDW•G may look to bring on additional vendors to continue
to meet the needs of the City of Mesa and OMNIA Partners Participating Public Agencies.
CDW•G has partnerships with more than 1,400 small and diverse organizations all across the
US.
The way that CDW•G categorizes our subcontractors and affiliates is unique. CDW•G
sometimes contracts with third parties to deliver services when there are constraints on our
resources. Our Partner Services group manages these companies. These incorporate in-depth
processes for determining who we work with. Our Partner Services team is comprised of
Professional Service Managers and billable project managers who oversee partner
management and project oversight. These service managers work directly and collaboratively
with our operations team, which is comprised of billing administrators and project coordinators
that are engaged at the deal level. Each partner receives a review throughout the year ranging
from quarterly to yearly depending on their level of engagement with CDW•G along with
engagement level surveys to manage and control quality. Partners are held to a minimum
survey score to continue performing work for CDW•G.
Depending on the unique needs of each opportunity, the CDW•G Account Teams will work with
OMNIA Partners Participating Public Agencies to develop a solution that is both comprehensive
and strategic to the specific partner. The partner chosen will be specialized based on the work
and needs of the customer. Details of the chosen partner will be provided to the interested party
during scoping. Many of our partners include certifications as defined in our Diversity Programs
section above, and listed additionally below:
Minority Business Enterprise (MBE)
Historically Underutilized Business (HUB)
Women Business Enterprise (WBE)
Lesbian Gay Bisexual Transsexual Business Enterprise (LGBTBE)
Veteran Business Enterprise (VBE)
US Business Leadership Network Disability Business Diversity Program (USBLN DSDP)
Women-Owned Small Business (WOSB)
Small Disadvantaged Business (SDB)
Service-Disabled Veteran Owned Small Business (SDVOSB)
Small Business
HUBZone
Post-scoping, our services projects follow our Project Management Engagement Methodology
which includes a heavy emphasis on communication among the parties to the contract,
especially between CDW•G and the customer. These communication points include regular
meetings and reports to monitor status, risks, issues, and plans.
Our manufacturing partners (such as Cisco, HP, and Microsoft) are considered subcontractors
when they perform services engagements with us. We work very closely with our manufacturing
partners and have many of their badged workers in our locations working with our engineering
teams and brand managers. In this way, our CDW•G teams stay current with our vendor partner
offerings as well as plans for product end-of-life and new product introductions. Our sales teams
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Government LLC (“CDW•G”).
meet with our manufacturing partners quarterly and participate in sales training regularly to stay
up to date on their latest offerings and offer you the peace of mind that you have a
knowledgeable sales staff supporting you.
Differentiators
I. Describe how supplier differentiates itself from its competitors.
CDW•G is a partner dedicated to walking next to our customers every step of the way in their
technology journey. A significant priority in SLED IT initiatives is flexible, adaptable technology
that can securely enable user needs. It’s not enough to provide customers with access to
products they want quickly and efficiently. Procurement and Information Technology officers
need to understand their options, and SLED agencies need to know their products are securely
sourced.
CDW•G is uniquely positioned to serve OMNIA Partners Participating Public Agencies and is
differentiated in the following areas:
Business diversity programs and local impact
Experience with OMNIA and OMNIA Partners Participating Public Agencies
Best-in-class contract management
Technical innovation
Secure supply chain and distribution model
Depth and breadth of solutions across hardware, software, cloud, cloud marketplace,
professional services, managed services, and staff augmentation
Past performance of successfully guiding OMNIA Participating Public Agencies through
technological and industry change
Public sector expertise with dedicated sales and technical resources aligned by industry
Robust Business Diversity Program
CDW•G is proud of our Business Diversity Program, and we believe that the structure and depth
of our program are significant differentiators for each of our customers. While we are not a
M/WBE-certified company, our program seeks to empower diverse and local companies in the
communities we serve nationwide. Instead of simply checking the box to meet requirements, we
curate a unique network of quickly deployable diverse business partners. This approach
embodies the goals of our customers by creating a multiplier effect that drives job creation and
contributes to lasting economic empowerment in the communities we serve.
Our program allows the City of Mesa and OMNIA Partners to support their local communities
through everyday IT procurement. We work closely with the City of Mesa and OMNIA Partners
Participating Public Agencies to find qualified, small and/or diverse suppliers to meet your goals,
based on your requirements and needs.
In 2022, CDW spent $3.6B with certified small, diverse suppliers, and we currently feature over
1,400 small and diverse suppliers who we partner with on a regular basis. As a testament to
CDW•G’s commitment to how frequently we help our public sector customers meet their
diversity goals with qualified partners, $2.3B of the $3.6B (nearly 64%) in 2022 was solely from
CDW•G.
OMNIA Partnership Experience
Our sales force is well-versed in growing contracts and is also experienced in discussing the
value of OMNIA Partners contracts. We believe the contract structure that the City of Mesa and
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Government LLC (“CDW•G”).
OMNIA Partners offer, combined with our expertise in supporting dynamic procurement
solutions with our broad customer ecosystem, provides a unique opportunity to optimize
contract adoption and growth. Collectively, we remove the complexity of procurement and
technology that our customers often encounter. We understand the value of OMNIA Partners
and its contracts and have been successful in expanding this contract to our customers.
CDW•G continues to prove without a doubt that we can keep our commitment to making this
contract prosperous amongst our vastly growing portfolio of offerings. Continuing to contract
with CDW•G provides the City of Mesa and OMNIA Partners Participating Public Agencies with
a secure partnership with a proven track record of positioning the contract nationwide and
expanding the contract footprint among all SLED-eligible entities.
Contract Management Experience
While we manage numerous public sector contracts, we believe it is the breadth of our contracts
and the emphasis we place on contract compliance, company-wide, that allows us to be a
leader in contract management. Many suppliers have well-established delivery and installation
procedures but lack the plan or personnel to ensure compliance throughout the contract’s
complete lifecycle.
A major differentiator for CDW•G is our Program Management Team, a group of coworkers
devoted to the full life cycle of contractual sales, including managing active contracts. CDW•G
invests in these resources because of our understanding that contracts are complex sets of
commitments. Centralizing our contract management within one department allows us to
standardize our contract management processes and share best practices. As a result, we
reduce risks and improve efficiencies for CDW•G, and, more importantly, for the City of Mesa
and OMNIA Partners Participating Public Agencies. With an average of over ten years of
industry experience and active participation in the National Contract Management Association
and World Commerce & Contracting, CDW•G Program Managers are qualified to advise and
serve our customers at all stages of the contract process. CDW•G manages nearly 1,000 active
SLED contracts, with OMNIA Partners contracts in the top 1% of our spend. Our contract
managers become experts in their respective contract portfolios and can continue to provide
insights to the City of Mesa and OMNIA Partners.
Access to the CDW•G Program Management team not only ensures contract compliance but
also assures the City of Mesa and OMNIA Partners Participating Public Agencies that, when
leveraging this contract, their purchases and piggyback agreements are overseen not solely by
a sales team member but also by a highly skilled and specialized contract compliance
professional.
Commitment to Innovation
For more than 20 years, CDW•G has been at the forefront of emerging technologies, including
collaboration solutions, cloud, mobility, and virtualization, which is a major aspect of our ability
to grow as a company. We have actively expanded our catalog, certifications, and solutions to
address the latest IT developments, including cloud, IoT, software, and esports, so that we can
continue to meet the evolving needs of the City of Mesa and OMNIA Partners Participating
Public Agencies. In addition, we have dedicated CDW•G resources aligned to these solution
areas to help the City of Mesa and OMNIA Partners Participating Public Agencies understand
and implement them.
Moving forward, we expect the landscape in which we compete to continue to evolve as new
technologies are developed, and we will continue to evolve with those technologies. As a
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testament to our dedication to innovation, CDW received CRN’s 2023 Internet of Things (IoT)
Innovators Award; this annual program honors North American solution providers that recognize
the enormous potential of IoT, have integrated cutting-edge technologies into their portfolio, and
are driving IoT innovation forward. CDW•G will continue to invest, organically and inorganically,
in high-growth solutions and services capabilities so that we can continue to meet the needs of
the City of Mesa and OMNIA Partners.
CDW•G understands that the City of Mesa and OMNIA Partners Participating Public Agencies
change and shift over time, and we are willing to change as technology changes.
Sourcing Products and Building OEM Relationships
CDW•G has relationships with more than 1,100 leading manufacturers. When CDW•G doesn’t
have a direct relationship with an Original Equipment Manufacturer (OEM), we leverage our vast
distribution network (i.e., Arrow, Synnex, Ingram Micro, a diverse partner, and more) to source a
product request. As such, should the City of Mesa and OMNIA Partners identify a product we do
not currently provide, we will work to ensure you get what you need.
Additionally, our Product and Partner Management team is dedicated to onboarding new OEMs
and partners. This team works proactively to identify customer-leveraged OEMs to onboard into
our ecosystem of partners. If a product is out of stock in CDW•G distribution centers, CDW•G
can leverage our local and national distribution network; if the product is in stock in the
distribution network, CDW•G can generally secure product(s) from our local distribution network
within 24 hours.
Our sales staff and engineers are in steady communication with customers regarding their
needs and vendor partners regarding changing product lines and new offerings.
Ability to Adapt
CDW's market position, financial strength, and demonstrated agility enable us to deliver value
that transcends helping our customers to meet short-term IT objectives. We are with our
customers in good times, but we are also there to help them navigate difficult circumstances
and unprecedented challenges.
We are relentlessly devoted to helping our customers meet the challenges related to resolving
their technology needs. One way we achieve this is through our agility in adapting to the
unexpected, such as during the earliest stages of the COVID-19 crisis. Because CDW•G plays a
critical role in continuing to supply IT products and services to our public sector customers, we
prioritized a strategic response that would ensure our customers’ needs were met in the face of
a significant strain on the global supply chain. We worked closely with our manufacturer
partners to identify product recommendations based on projected availability. At the same time,
we maintained focus on the well-being of our communities and helped our customers navigate a
rapidly changing environment. We implemented stringent safety measures in our distribution
centers in order to maintain business continuity while prioritizing the well-being of our
coworkers. Due to our having two distribution centers in different portions of the country, we are
able to maintain our supply chain in the event one of those centers goes down for any reason.
For example, when a customer needed to quickly deploy device rollouts to enable distance
learning, they leaned on CDW•G to scope, design, and ship solutions in quick order. When the
facilities expecting these shipments were closed without advance warning, CDW•G worked
closely with the 17 colleges and universities to reroute packages and ensure the essential
deliveries were received. Our teams successfully rerouted hundreds of shipments. As the
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Government LLC (“CDW•G”).
situation continued to evolve, our teams remained in contact with our carrier partners to provide
updates and continued to leverage member input and requirements to inform our company-wide
strategic buying decisions.
CDW•G’s unmatched product and solutions offerings, coupled with an unrivaled partner network
of leading manufacturers and diverse businesses, enable us to give the City of Mesa and
OMNIA Partners Participating Public Agencies a partner that can adapt to any scenario, both in
the short- and long-term.
Blended Distribution Model
A significant advantage that differentiates CDW•G in the marketplace is our ability to deliver the
right products at the right value, right when you need them. Many of our competitors rely on
what we refer to as “virtual warehouses.” These resellers are entirely reliant on their distribution
and OEM partners for packaging and shipping customer solutions. This virtual warehouse
model introduces extended lead times and uncertainty in sourcing and supply chain security. At
CDW•G, we have blended the best of our OEMs and distribution partners’ fulfillment capabilities
with our own distribution centers to optimize quick and accurate fulfillment. Our same-day fill
rate typically varies between 97% and 99% for credit-approved orders with in-stock products.
Public Sector Expertise
We have more than 30 years of extensive experience providing solutions to public sector
customers across segments (federal, education, state and local). Our parent company, CDW
LLC, was established in 1984, and CDW•G was established in 1998 to better serve our federal,
state and local, and education customers. Public sector business comprised roughly 36% of our
total annual revenue in 2022. We maintain over 1,000 contracts in order to serve these
customers efficiently and compliantly. Our portfolio demonstrates widespread adoption and
relevance, with customers actively transacting across all 50 states.
Under the new contract, we will continue these efforts, with targeted account planning in
collaboration with the City of Mesa and OMNIA Partners to expand the contract footprint to
small, middle, and large entities.
Litigation, Bankruptcy, and/or Reorganization
J. Describe any present or past litigation, bankruptcy or reorganization involving supplier.
As of the date of submission, there are no known present or past litigation, bankruptcy, or
reorganization involving CDW•G.
Felony Convictions
K. Felony Conviction Notice: Indicate if the supplier
a. is a publicly held corporation and this reporting requirement is not applicable;
b. is not owned or operated by anyone who has been convicted of a felony; or
c. is owned or operated by and individual(s) who has been convicted of a felony and provide the names and
convictions.
CDW•G is a publicly held company and this reporting requirement is not applicable.
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Government LLC (“CDW•G”).
Debarment or Suspension
L. Describe any debarment or suspension actions taken against supplier
As of the date of this submittal, CDW•G certifies that to the best of its knowledge and belief,
CDW•G has not been listed by any federal or state authority as debarred or suspended.
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Government LLC (“CDW•G”).
3.2 DISTRIBUTION, LOGISTICS
Products and Services – Overview
A. Each offeror awarded an item under this solicitation may offer their complete product and service offering/a
balance of line. Describe the full line of products and services offered by supplier.
CDW•G offers everything the City of Mesa and OMNIA Partners Participating Public Agencies’
IT operations could possibly need – from enterprise-wide services to mouse pads and full turn-
key solutions. The depth and breadth of products, services, and solutions CDW•G offers allows
the City of Mesa and OMNIA Partners Participating Public Agencies to streamline procurement
and increase efficiency by reducing the time and effort of managing multiple contracts. And as
technology changes and your needs grow, so do we.
Commitment to Innovation
CDW•G has stayed in line with emerging technologies for more than 20 years. Keeping up with
those technologies, such as collaboration solutions, cloud, mobility, and virtualization, has been
a major aspect of our ability to grow as a company. We have actively expanded our catalog,
certifications, and solutions to address the latest IT developments, including cloud, IoT, drones,
and esports so that we can continue to meet the evolving needs of the City of Mesa and OMNIA
Partners Participating Public Agencies. In addition, we have dedicated CDW•G resources
aligned to these solution areas to help the City of Mesa and OMNIA Partners Participating
Public Agencies understand and implement them.
Moving forward, we expect the landscape in which we compete to continue to
evolve as new technologies are developed, and we will continue to evolve with
those technologies. As a testament to our dedication to innovation, CDW received
CRN’s 2023 Internet of Things (IoT) Innovators Award; this annual program honors
North American solution providers that recognize the enormous potential of IoT,
have integrated cutting-edge technologies into their portfolio, and are driving IoT
innovation forward.
Sourcing Products and Building OEM Relationships
CDW•G will continue to invest in high-growth solutions and services capabilities so that we can
continue to meet the City of Mesa and OMNIA Partners Participating Public Agencies' needs.
Should CDW•G not have a direct relationship with an OEM, we have been successful in utilizing
our vast distribution network (i.e. Arrow, Synnex, Ingram Micro, and more) to source a product
request. As such, should the City of Mesa and OMNIA Partners Participating Public Agencies
see a product we do not currently have, we will work to ensure you get what you need.
Additionally, our Product and Partner Management team is dedicated to onboarding new OEMs
and partners and works proactively to identify customer-leveraged OEMs to onboard into our
ecosystem of partners. If a product is out of stock in CDW•G distribution centers, CDW•G can
leverage our local and national distribution network; if the product is in stock in the distribution
network, CDW•G can generally secure product(s) from our local distribution network within 24
hours.
Our sales staff and engineers are in steady communication with customers regarding their
needs and vendor partners regarding changing product lines and new offerings. CDW•G is in
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Government LLC (“CDW•G”).
computing, networking, and infrastructure. Our acquisition of Locus enhances our
staff augmentation practice so that we can continue to provide cost-effective
resources to support our customers’ needs.
In June 2023, CDW acquired Enquizit, an experienced provider of AWS cloud
services, helping us better solve customer challenges and deliver meaningful
outcomes through innovative technical solutions.
Partners
As one of the largest value-added resellers (VAR), CDW•G has established strong working
relationships with the major suppliers in the technology industry. We maintain these
relationships in order to provide the best products, services, and support to our customers. We
offer more than 100,000 products from more than 1,100 different manufacturers and software
publishers. Our top partners have full-time representation at our sales offices to facilitate
requests for information and assist with designing the best possible solution.
Many manufacturers choose CDW•G as their primary reseller because of our vast distribution
network and the value-added services that we provide to our customers. CDW•G invests heavily
in the training and certification of our account managers and technical staff. We work closely
with our vendor partners to remain current with the latest technologies and to deploy and
manage those technologies in customer environments. We have received awards and
recognition from our manufacturer partners for developing and delivering exceptional solutions.
Specific insight into some of our partnerships is provided below:
Microsoft
As one of only a select group of Microsoft Cloud Solution Providers (CSP) with all solution
designations, CDW•G has the expertise you need to get the most out of your Microsoft
products. We work closely with Microsoft to ensure that our solutions are cohesive; you get the
whole bundle (licenses, migrations, modernizations, automation, and management) directly
through CDW•G, which saves you time and money. With deep implementation experience
across Microsoft’s portfolio of hardware, software, and the cloud since our partnership began in
1999, we are the right partner for delivering Microsoft solutions.
We are a certified Azure Expert Managed Service Provider with
expertise in end-to-end cloud lifecycle management, including
assessing, migrating, building, deploying, optimizing, and
efficiently managing business solutions on Microsoft Azure.
We have earned all 6 of Microsoft’s Solution Designations and are now among the elite
Microsoft partners certified with the Microsoft Solutions Partner Designation for Microsoft Cloud.
In 2022, we received the following awards:
US Device Partner of the Year
Surface Customer Adds Award Winner
Google
We are a Premier Google Partner. Together, Google and CDW•G bring you the best of Google
solutions to grow and support your modern workforce. We are one of only four Google partners
certified with Google CCAI expertise along with having three of the world’s 66 Google Cloud
Fellows on staff. In 2023, we received the following awards:
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Government LLC (“CDW•G”).
Partner of the Year in the Expansion category for its success in helping customers
achieve better results through Google Workspace
Partner of the Year in the Specialization category for excelling in the Education sector
and delivering positive customer outcomes
Oracle
We are an Oracle Gold Partner. Our exceptional coverage, relationships, integration, asset
management tools, image loads, and streamlined procurement processes allow us to be a
trusted advisor on Oracle for the City of Mesa and OMNIA Partners Participating Public
Agencies, making it easier to get the Oracle expertise and services needed to provide you with
complete Oracle solutions.
Apple
As a Diamond Elite partner, we had a very successful, established relationship with Apple.
Apple products and services combined with our legendary logistics and services capabilities
offer the City of Mesa and OMNIA Partners Participating Public Agencies improved profitability
and employee productivity while simplifying IT overhead and lowering overall costs.
Note: Only Apple is allowed to sell Apple products to K-12 customers, including both private and
public schools. If this policy is repealed, CDW•G is equipped and ready to serve the City of
Mesa and OMNIA Partners Participating Public Agencies K-12 customers.
Dell
CDW•G has complete access to all of Dell Technologies and Dell EMC’s product lines, selling
the entire Dell product portfolio of client devices, displays, accessories, software, data storage,
server, networking, and services. This portfolio includes RSA® and VMware®. With over 90
onsite CDW-badged dedicated resources and 250 Dell Technologies-badged resources, the
Dell and CDW relationship is stronger than ever and suited to meet and configure all customer
IT needs.
HP
We have strong partnerships with both HP Inc. (HPI) and Hewlett Packard Enterprise (HPE); as
a Platinum Partner, we have the experience and expertise to help the City of Mesa and OMNIA
Partners Participating Public Agencies design the best solution.
This last summer, we received the following awards:
2023 Global Solution Provider of the Year
2023 North America Solution Provider of the Year
2023 Consulting Partner of the Year by Zerto, a Hewlett Packard Enterprise company.
IBM
We are a Diamond Elite IBM Partner and have been providing IBM solutions for over 25 years.
Our IBM-dedicated team consists of nationwide sales, technical, and marketing experts. As an
IBM Platinum Business Partner, CDW•G is authorized to sell IBM solutions – from servers and
storage to software and technical services. CDW is the leading IBM Security software reseller in
the United States.
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Government LLC (“CDW•G”).
Lenovo
Our strong partnership with Lenovo is a benefit to our customers, who receive top-quality
Lenovo products quickly and efficiently. We are currently the largest Direct Response Channel
Partner of Lenovo products.
Panasonic
CDW•G is a Panasonic Diamond-level partner and member of the Panasonic Authorized
Reseller Program, authorized for computers and tablets, projectors, professional displays,
scanners, and presentation technologies. CDW•G is Panasonic’s largest Toughbook computer
reseller in the channel.
Cisco
We are a Cisco Gold Certified Partner. We have attained the broadest range of expertise across
multiple technologies, and we are Cisco’s Largest US National Direct Integrator Partner. In
November 2023, Cisco recognized us with the following awards:
Data Center Partner of the Year (Global)
Cisco Capital Partner of the Year (Americas)
SMB Partner of the Year (Americas – US)
USA Partner of the Year (Americas – US)
Area Partner of the Year (US – Central)
Commercial Partner of the Year (US – Central)
Enterprise Networking Partner of the Year (US – Central)
SMB Partner of the Year (US – Central)
South Enterprise Partner of the Year (US – Central)
Enterprise Networking Partner of the Year (US – East)
Federal Intelligence Partner of the Year (Federal)
Please note that we excluded our Canada, European, and UK awards from this list.
Juniper Networks
We are an Elite Partner with Juniper Networks; we have 100+ accreditations and 10+
certifications, including the Enterprise Routing & Switching Specialization and the Mist AI
Specialization.
ExtremeNetworks
CDW•G is an ExtremeNetworks Diamond Partner. We have specializations in Security &
Access Control, Cloud, Management & Automation, Data Center, ExtremeWireless, and
ExtremeSwitching.
Netgear
Together, CDW•G and Netgear provide high-performance switching, wireless, and security
solutions. We are authorized to sell Netgear Business, as well as Wi-Fi and networking
solutions, switching, AV, remote management, and more.
Additional Partners
For your convenience, we have provided our line card that includes our full list of 1,100+
partnerships in Appendix 2.
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Government LLC (“CDW•G”).
Product Offering
CDW•G’s ability to provide product operating system license, software media, and
documentation in the hardware shipment depends on the solution and the OEM; as such, we
will comply with the specifications outlined in the product description as listed.
Software
a. Software: National brand name Microsoft, Google, Oracle, Enterprise applications/solutions, cyber security
applications/solutions, etc.
CDW•G is pleased to offer software solutions and applications from leading manufacturers,
including Microsoft, Google, and Oracle, among many others; please see our Line Card at the
end of this section labeled Appendix 2 for a full list of our partnerships; CDW•G has developed
close partnerships with more than 300 of the industry’s leading software publishers.
Software and Information Industry Association Membership
We are a member of the Software and Information Industry Association (SIIA). SIIA is the
principal trade association for the software and digital content industry. It recognizes companies
that demonstrate software industry leadership and good corporate citizenship. SIIA Certified
Software Reseller (CSR) status is awarded based on the accuracy and completeness of the
record-keeping process. We are one of only four resellers with SIIA certification. There is a
distinct customer advantage to our membership in the SIIA: in the event that the City of Mesa
and OMNIA Partners Participating Public Agencies are audited by the SIIA, an invoice from
CDW•G serves as proof of ownership.
Software Products and Solutions
An overview of our software offering includes, but is not limited to, the following:
Business Applications
Application Suites
Document Management
Reporting and Data Analytics
Education
Graphics and Design
Networking and Servers
Data Archiving
Network Management
Storage Networking
Operating Systems
Communication
Programming and Web Development
Security
Authentication
Endpoint Security
Firewalls
Utilities
Virtualization
We are an industry leader when it comes to enabling customers to modernize their environment
through the combination of speed and direction.
While contemporary technologies can be beneficial, if executed incorrectly, they can also
quickly lead to overlap, confusion, and sprawl. Our team can help the City of Mesa and OMNIA
Partners Participating Public Agencies leverage existing technology investments while
integrating modern solutions and tools. With the help of CDW•G, the City of Mesa and OMNIA
Partners Participating Public Agencies can create simplified outcomes that are easy to manage
and fiscally beneficial. Our team delivers full-stack, modern infrastructure and software delivery
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Government LLC (“CDW•G”).
focused on cloud native and hybrid-cloud adoption. Key practice areas include, but are not
limited to, the following:
Advanced Infrastructure and Hybrid IT: Consulting and delivery services for modern
data center architecture, networking, servers, virtualization, and container and cloud
platforms.
Full Stack IT Automation & Orchestration: Consulting and delivery services in modern
concepts for systems automation, infrastructure-as-code (IaC), and configuration
management from physical network and servers to cloud.
Systems Integration & Software Engineering: Consulting and delivery services in
modern software development and delivery, web development, mobile development,
distributed systems, microservices, and serverless environments.
DevOps: Consulting and delivery services in DevOps, cultural assessments,
organizational redesign, continuous integration/continuous deployment (CI/CD), and
modern software delivery.
Software Services
In addition to our comprehensive software application and solution offering, CDW•G also has a
variety of services to help you with your software needs. CDW Software Services takes a pre-
and post-sales consultative approach to help you manage the assessment, validation,
deployment, and management of software assets through every stage of their lifecycle. Our
Total Software Management solution provides everything you need to make every step of
software management simple and effective. CDW•G has everything the City of Mesa and
OMNIA Partners Participating Public Agencies need to begin exploring software options,
including, but not limited to, the following:
Extensive knowledge of the software industry and publishers
Insight into the latest trends and products
Decades of experience in enhancing software environments
Comprehensive process to review goals and technical requirements
A comprehensive portfolio
Expertise in cloud apps
Our software experts will identify your current license position and renewal timeline, as well as
provide a review that is easy to understand so that you can maximize returns on your software
investment. Our review helps you organize and track software, prepare for purchases, and
educate teams about the software infrastructure. The review:
Determines whether current agreements fit your needs
Identifies opportunities for agreement consolidation
Shows when your agreements are up for renewal
Our long-standing partnerships with top software vendors give us a deep understanding of each
one’s unique licensing requirements. CDW•G is committed to maintaining the highest level of
knowledge and expertise surrounding software solutions. We will leverage our close partner
relationships and continue to invest in our workforce to ensure we stay in front of the ever-
changing landscape within this area.
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Government LLC (“CDW•G”).
license entitlements and solutions to fit user profiles. Their top priorities were to reduce costs
and improve end-user satisfaction.
Engagement and Solution
We have managed the customer’s Microsoft Enterprise Agreement (EA) for the last six years
and conducted regular communication and quarterly business reviews to stay in touch with
the customer’s needs. As a part of the year 1 true-up process, we engaged the customer to
review licensing and end-user functionality requirements.
To help this customer meet their goals, we provided them with cost analysis and guidance for
Microsoft M365 E3, E5, and F3 products in addition to on-premise server products, including
SQL and Windows Servers.
Outcome
CDW•G’s engagement helped the customer to consolidate their licenses and achieve cost
savings by requesting reductions on cloud licenses prior to their two-year anniversary and
replacing them with M365 E3. By educating the customer on license compliance and options
to Step-up, this local government entity recognized significant cost-savings. Ultimately, the
customer greatly appreciated CDW•G’s contribution and has recognized an enhanced
Microsoft experience overall.
Personal Computer Systems
b. Personal Computer Systems: National brand name desktop PCs, notebooks, laptops, tablets, and other related
devices from Enterprise Tier and Middle Tier Contractors that are business related computers, manufactured by
companies, such as, Apple, COMPAQ, Dell, Gateway, Hewlett Packard, IBM / Lenovo, Panasonic, and Toshiba.
Product will include the operating system license, software media and documentation in the hardware shipment.
CDW•G’s broad array of offerings includes desktop PCs, notebooks, laptops, tablets, and other
related devices from Enterprise and Middle Tier contractors. We are authorized to sell the
various partners’ full suites of products: Apple, Dell, Hewlett Packard (HP), IBM, Lenovo, and
Panasonic, among many others.
Desktops
Desktop computers come in all shapes and sizes and are used for tasks ranging from web
browsing to high-resolution media creation, and CDW•G offers products to meet any need. We
offer All-in-One computers, Mini PCs, Thin Clients, Towers, Workstations, and more. Our
selection includes popular brands, including, but not limited to, HP, Dell, Lenovo, Acer, Asus,
Apple, among others. Additionally, the City of Mesa and OMNIA Partners can buy desktops pre-
built or parts can be purchased and assembled in the configuration of your choosing; desktops
can be upgraded or customized to grow alongside your needs as a user.
Laptops & 2-in-1s
When you need the power of a desktop but lack the space, laptops are an excellent solution for
mobile computing. 2-in-1 computers are another powerful portable solution because, while
similar to laptops, these devices can function as tablets and benefit from the integration of
touchscreen displays or drawing accessories in some models. CDW•G has a wide range of
laptops and 2-in-1s computers ready to meet any of your needs, including, but not limited to,
those from Acer, Dell, HP, Microsoft, Panasonic, and more.
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Government LLC (“CDW•G”).
Standard Business and High End Workstations
c. Standard Business Workstation: These will be used for typical tasks, which will include word processing,
spreadsheet analysis, database management, business graphics, statistical analysis, internet, and other office
automation activities. Product will include the operating system license, software media and documentation in the
hardware shipment.
d. High End Workstation: These will be used by application developers using GIS, CASE or other high-level language
development tools, Computer Aided Design and Drafting professional, Internet Application developers or other
sophisticated application work. Product will include the operating system license, software media and documentation
in the hardware shipment.
CDW•G's standard business and high end workstation offering allows the City of Mesa and
OMNIA Partners Participating Public Agencies to experience professional-grade performance
with our selection of solutions. Our offering includes solutions designed to handle any task,
including creating projects and application development.
CDW•G offers workstations with processor speeds of 1.1GHz all the way up to 5.6GHz with
hard drive capacities ranging from 256 gigabytes to 8 terabytes. Brands include, but are not
limited to, Apple, BOXX, Dell, HP, Lambda, Lenovo, and more.
Laptop Computers and Notebooks
e. Laptop Computer or Notebook: These will be used by traveling or remote access user for typical office automation
and business productivity use. With a port replicator or docking station, it may also be used as a standard desktop.
Product will include the operating system license, software media and documentation in the hardware shipment.
CDW•G’s product portfolio includes laptop computers, 2-in-1 laptops, notebooks, port
replicators, docking stations, and more from leading manufacturers, including Acer, Dell, HP,
Lenovo, Microsoft, Panasonic, Samsung, and others. An overview of our offering includes, but is
not limited to, the following:
Windows Laptops
We offer a wide selection of Windows-based laptops; Windows laptops have many powerful
tools integrated into the operating system that are uniform across various businesses.
MacBooks
Apple products, specifically MacBooks, are among the most popular laptops globally for both
students and professionals. These devices are a perfect hybrid of aesthetics and performance
and have robust and powerful software that is standard in each machine. MacBooks also
effortlessly pair with other Apple products, such as iPhones or Apple Watches, to maximize the
performance of each device.
Note: Only Apple is allowed to sell Apple products to K-12 customers, including both private and
public schools. If this policy is repealed, CDW•G is equipped and ready to serve the City of
Mesa and OMNIA Partners Participating Public Agencies.
Chromebooks
Chromebooks are excellent alternatives that function using applications hosted on the internet.
This way, the cost of Chromebooks can remain affordable without sacrificing functionality.
CDW•G has a large selection of devices that can meet the City of Mesa and OMNIA Partners
Participating Public Agencies’ diverse needs.
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Government LLC (“CDW•G”).
Ultrabooks
Ultrabooks are powerful laptops that are slim in size but feature industry-leading technology
geared towards pushing performance to the absolute maximum. Ultrabooks are also an
excellent choice for any design or media-based work. Their robust components allow for
maximum performance in multiple locations.
Network Equipment
f. Network Equipment: This includes equipment primarily used for communications over an IP network. This includes
servers (physical and virtual), layer 2 and layer 3 switches, routers, area wireless access points, point-to-point
wireless access, optics, media interfaces (i.e. serial, T1, T3, OC3) and fiber channel. Class of equipment should
include home office, small and medium business, and enterprise. Contractors may include, but not limited to, Cisco
Systems, Dell, Juniper Networks, HP, Extreme Networks, Enterasys Networks, D-Link, Netgear, and Brocade
Communications Systems.
CDW•G’s broad array of offerings includes servers (physical and virtual), layer 2 and layer 3
switches, routers, area wireless access points, point-to-point wireless access, optics, media
interfaces, and fiber channels. The class of equipment that we offer includes home office, small
and medium business, and enterprise. We are authorized to resell from more than 1,100 leading
manufacturers, including, but not limited to, Cisco, Dell, Juniper Networks, HP, Extreme
Networks, and Netgear. CDW•G will work with the City of Mesa and OMNIA Partners
Participating Public Agencies to determine the best networking equipment to meet each of your
needs.
An overview of our network equipment product offering includes, but is not limited to, the
following:
Network Adapters
Ethernet Adapters
Host Bus Adapters
Transceiver Modules
Network Management
Console & Device Servers
Load Balancers
Network Management Devices
Network Testing
Print Servers
Network Security
Firewalls & VPN
Security Appliances
Security Tokens
Security Cameras & Surveillance
Proximity Cards & Readers
Security Cameras
Routers
Wireless Routers
Cable & Phone Routers
Router Modules and Accessories
Data Routers
Security Routers
SD-WAN
Switches
Ethernet Switches
Fiber Channel Switches
Modular Switches
Wireless Access Points
Indoor/Outdoor
Enterprise
Mesh
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Government LLC (“CDW•G”).
Monitors
g. Monitors: These will include plug and play compatible monitors that are manufactured for the above systems
and/or any other brand that may be specifically called for by the ordering entity and which meet the most current UL
and OSHA requirements.
CDW•G’s product portfolio offers a variety of monitor solutions, including plug-and-play
compatible monitors. Should the City of Mesa or any OMNIA Partners Participating Public
Agency have specific UL or OSHA requirements to meet, we will work with you to determine the
best products that meet your needs, requirements, and budget.
CDW•G understands that the right computer monitor or display can make all the difference. No
matter the purpose, we get that a good monitor is important to you. CDW•G offers a wide range
of monitor and display types with response times of less than 2 ms and 4k resolution. Plus, we
partner with all the top monitor brands, including Acer, ASUS, HP, Lenovo, LG, MSI, ViewSonic,
and many more.
Computer Monitors
Computer monitors are an integral part of any setup. For design and media-specific industries,
high-resolution monitors are a must and need to be paired with an adequate graphics card.
Other display solutions, such as business computer monitors, are capable of standard office
tasks such as word processing or web browsing. No matter what you need a display for,
CDW•G has a large selection of computer monitors from industry-leading brands and
manufacturers. We are committed to working with you to determine what suits your needs.
Large Format Displays
One of the most powerful tools for a modern business is the implementation of large-format
displays. Everything from adaptive menus to digital signage and anything in between can
quickly be displayed or adjusted on these large screens. Devices such as smart boards have
changed the educational landscape and make lessons and presentations more accessible and
diverse than ever before. For advertising, these displays save money and significantly reduce
paper waste and the City of Mesa and OMNIA Partners Participating Public Agencies’
environmental footprint.
Monitor Accessories
CDW•G experts can help the City of Mesa and OMNIA Partners Participating Public Agencies
determine which accessories will work best for you and how they can improve your setup.
Monitor accessories like mounts or privacy screens allow you to maximize productivity in any
location. Other accessories like specific cables or adapters work to ensure any device can
interface and work with any monitor.
Projectors
In addition to a large selection of monitors and accessories, CDW•G also offers projectors.
While not technically monitors, projectors are a common form of computer display that allow the
City of Mesa and OMNIA Partners Participating Public Agencies obtain display sizes far more
extensive than any screen. These large-size displays are perfect for video conferencing with
groups, work presentations, staff meetings, or even community events in the park. We offer
interactive projectors, large venue projectors, office projectors, as well as projector accessories,
from leading brands such as Epson, Sony, LG, and more.
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Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
Computer and Network Products, Peripherals, Accessories, and
Components
h. Computer and Network Products, Peripherals, Accessories, and Components: Complete availability of major
manufacturer's product lines on items such as, but not limited to RAM, graphic accelerator cards, network interface
cards, cables, printers, scanners, monitors, AV equipment, unified communications hardware, mobility hardware,
modems, routers, switches, keyboards, drives, memory cards, cables, batteries, power management, supplies, etc.
With a product portfolio that includes 100,000+ products, CDW•G can meet the needs of the
City of Mesa and OMNIA Partners Participating Public Agencies. We are pleased to offer the
items you need, including, but not limited to, RAM, graphic accelerator cards, network interface
cards, cables, printers, scanners, monitors, AV equipment, unified communications hardware,
mobility hardware, modems, routers, switches, keyboards, drives, memory cards, cables,
batteries, power management, supplies, and more.
Our product offering for this category includes, but is not limited to, the following:
Cables
Audio & Visual Cables
Cable Management
Cable Organizers
Clips
Cable Ties
Desk Cable Solutions
Cables & Connectors
Cable Connectors
Power Cables
Ethernet Cables
Cat 6 Cables
Fiber Optic Cables
Network Cables
Monitor Cables & Adapters
USB Cables & Adapters
USB Adapters
USB Cables
UB Hubs
Computer Accessories
Computer Components
Computer Memory
CPUs
Motherboards
Computer Monitors
Docking Stations & Port Replicators
Keyboards & Mice
Keyboards
Keyboard & Mouse Bundles
Mice
Laptop Accessories
Laptop Batteries
Laptop Chargers & Adapters
Laptop Memory
Carrying Cases
Monitor Accessories
Monitor Cables & Adapters
Monitor Mounts
Privacy Screens
Tablet Accessories and Cases
Electronics
Cameras & Video Cameras
Cameras
Drones & Accessories
Video Cameras
Cell Phones & Accessories
Smartwatches
STEM & Robotics
Beginner to Advanced Kits
STEM Tools and Accessories
TV & Video
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Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
Cell Phones
Cell Phone Cases
Headphones
Microphones & Audio Systems
Phones & Phone Accessories
Conference & Speaker Phones
Landline Phones
VoIP Phones
Streaming Devices
TV Accessories
TVs
Video Conferencing
Conference Room Cameras
Video Conference Systems
Webcams
Power
Battery Backups
UPS Accessories
UPS Battery Backups
UPS Battery Replacements
Computer Accessories
Laptop Chargers & Adapters
Power Supplies
Power Management
Power Strips & Surge Protectors
Racks & Enclosures
Air Distribution & Cooling
Rack Accessories
Racks & Cabinets
Storage & Hard Drives
Drive Arrays
Duplicators
Flash Arrays
Hard Drive Arrays
Hard Drives
Internal Hard Drives
External Hard Drives
Storage Media
DVD & Blu-Rays
Tape Cartridges
Storage Mounts & Enclosures
USB Flash Drives
Information Technology/Educational Furniture
i. Information Technology/Educational Furniture: Includes furniture design, delivery, installation, parts, maintenance,
and repair and replacement.
CDW•G offers Information Technology and Educational Furniture to the City of Mesa and
OMNIA Partners Participating Public Agencies. We offer furniture design, delivery, and
installation, along with services that are included with the OEM offering, which may include
parts, maintenance, repair, and replacement. We offer a variety of information technology and
educational furniture from leading manufacturers, including Varidesk and Ergotron, that can
meet the needs of customers ranging from small local government to the largest university
system. CDW•G offers IT and educational furniture, including, but not limited to, sit and stand
desks, office chairs, workstations, desktop accessories, ergonomic accessories, mounting
hardware, printer and scanner accessories, as well as office basics and tools, calculators,
document scanners, document cameras, charging carts, and more.
Classroom Design
Whether the City of Mesa and OMNIA Partners Participating Public Agencies are creating a
space that supports individual study, large group work, or putting together makerspaces for
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Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
As district leaders hoped, the classroom has inspired educators to reimagine other learning
environments, including libraries and makerspaces. Read more about how CDW•G helped
RCSD design a custom learning environment here.
Services Offering
j. Services: Services such as, but not limited to cloud computing, consulting, technical support, leasing/financing,
trade-ins, repair, design, analysis, configuration, implementation, installation, training, maintenance, advisory,
managed and support services, staff augmentation, professional services, etc. In addition, services that are related to
the design, use, or operation of the products being purchased such as system configurations, testing,
hardware/software installation, upgrades, imaging, etc. Services may also include materials, equipment, and supplies
provided by the Reseller under an SOW Note: All hardware should come assembled. For example, if extra memory,
additional drives, or peripherals are ordered, the Contractor must install them unless the Participating Agency
requests, that they not be installed.
CDW•G provides the required services listed above with insight into each throughout the
remainder of this section. Our full-stack engineering services team focuses on digital
transformation – from code and applications to cloud, data, and security – to help you
accelerate innovation, enhance user experiences, and optimize collaboration, all while
delivering agility and cost efficiencies.
Lifecycle of Services
In today’s competitive market, the speed of digital priorities is critical to success, yet technical
complexities can slow progress. CDW•G’s full lifecycle of services supports the City of Mesa
and OMNIA Partners Participating Public Agencies’ internal team and helps you focus on your
short-term and long-term goals. Our experts help you design, orchestrate, and manage your
technology environment:
Design – Advisory and Assessment
Using a wide breadth of tools, data, and decades of expertise, we offer strategic
advisory services, workshops, assessment, planning, and design engagements with
our engineers that consider your specific needs and make recommendations to
address gaps and optimize growth. This includes documentation, analysis, and creation of
materials that detail the bridge between your current and future state.
Orchestrate – Building, Implementation, Deployment
Our expert engineers configure and deploy your solutions to help the City of Mesa
and OMNIA Partners Participating Public Agencies implement technology according
to your organization’s unique needs and ensure it works from day one. We build,
create, and analyze software or services, as well as test and release into a defined environment
and implement changes outlined in the design phase. We implement technology adoption and
organizational change management plans to ensure you’re fully utilizing your technology
solutions and deriving the value you expect.
Manage – Continuous Support and Operations
CDW•G can help the City of Mesa and OMNIA Partners Participating Public
Agencies save time and money and augment internal IT team bandwidth with
24/7/365 support and expert management of any aspect of your technology
solution.
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To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
Managed services: With proactive monitoring, automation, alerting, analysis,
maintenance, and performance of operational functions of an organization’s contracted
technology environment, CDW•G provides end-to-end support of your complex
environments.
Technical support and continuous improvement engagements: CDW•G experts
provide technical support for complex technology solutions when your IT, development,
and business teams need it. Our experts work with you to continuously optimize your
technology environment.
We provide greater insight into our full Managed Services capabilities later in this section.
CDW Services Overview
Our professional services help the City of Mesa and OMNIA Partners Participating Public
Agencies amplify your capabilities at any stage of your technology journey. IT services are a
critical necessity for government entities and public agencies. Our IT services are built to help
the City of Mesa and OMNIA Partners Participating Public Agencies tackle various day-to-day
challenges, such as increasing efficiency and maximizing costs, while allowing you to free up
your internal resources to focus more on core projects. However, not all government entities
and public agencies are fully equipped with the necessary resources or have access to the
technical experience and support that they need. Our services allow the City of Mesa and
OMNIA Partners Participating Public Agencies to focus more on their residents and
constituents.
CDW Services consists of the following services, each with its own focus, experts, and
capabilities:
CDW Infrastructure Services provide expertise, tools, and resources to scale and future-proof
your infrastructure. We help the City of Mesa and OMNIA Partners Participating Public Agencies
upgrade existing architecture and prepare for what’s to come, whether on-premises, migrating
Figure 15. CDW•G’s Lifecycle of Services
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© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
to the cloud, or in the cloud. We also modernize applications, streamline delivery through
DevOps (CDW Development Services), and write custom, cutting-edge apps that drive
business. To ensure all of your needs are being met, we have broken our Infrastructure
Services into the following categories:
CDW Hybrid Cloud consists of cloud and hyperconverged infrastructure services.
CDW Networks deals primarily with enterprise networking as well as data center
networking.
CDW Data Center encompasses soft-ware defined data centers, data center migration
and optimization, next-gen backups, compute and storage solutions, as well as power
and cooling solutions.
CDW OS includes operating systems, applications, and services.
CDW Software Engineering includes DevOps, as well as software design and
consulting.
CDW App Modernization deals specifically with Application Modernization.
CDW Workspace Services provide a comprehensive approach that allows employees to work
from anywhere, on any device. We enable the City of Mesa and OMNIA Partners Participating
Public Agencies to build a communications platform that grows with you, is rapidly adopted by
end users, and helps improve business outcomes through seamless collaboration. Our
workspace services are broken into the following categories to meet a variety of complex needs:
CDW Collaboration services deal primarily with communications, messaging and
conferencing, video, applications such as Office 365, engagement contact centers, as
well as portals and content collaboration.
CDW Endpoint services encompass management and security, mobility, mobile
workspaces, unified endpoint management, and managed print services and printer
supplies programs.
CDW Security Services provides independent evaluations of security posture and helps
government agencies fortify their weaknesses. Our certified experts design comprehensive
strategies and solutions for protection and response. Our security services are broken into the
following categories:
CDW Secure Platform includes next-generation firewall and IPS, content security,
identity and access management, network visibility, and endpoint protection, as well as
policy and access.
CDW Detect and Respond deals with log aggregation and correlation, as well as
security incident response.
CDW Information Security deals only with information security services.
CDW Data Services, including artificial intelligence (AI) and machine learning (ML) services,
offer actionable insights that give you a stark competitive advantage. Design, build, and deploy
modern data analytics and AI/ML solutions for storing, transforming, discovering, and
operationalizing your data. We have broken our data services into the following categories:
CDW Data focuses on data modernization and data analytics.
CDW AI/ML deals specifically with machine learning analytics (ML) and artificial
intelligence (AI) data analytics.
CDW Support Services delivers custom warranty, maintenance, and support services that
augment your IT staff so they can focus on maximizing business outcomes. We offer a variety of
support services for hundreds of manufacturers; these services include the following:
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© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
CDW•G then looked for a kiosk that would complement the Chrome tablet and recommended
necessary modifications. Finally, the team acquired demo units for the State to test.
Outcome
CDW•G positioned a complete solution that will allow the State’s citizens to conveniently
access government applications at over two hundred library locations across the State. Their
CDW•G Team was diligent in addressing each of the customer’s requirements and concerns,
thoroughly reviewed proof of concept, and effectively collaborated with partners to provide the
best solution.
Cloud Computing Services
CDW•G understands that the City of Mesa and OMNIA Partners Participating Public Agencies
have many technology provider choices. When working with CDW•G, you get the best total
solution the industry offers without the limitations inherent when dealing with either a
manufacturer or a specific partner. CDW•G works with customers to develop coordinated and
cost-effective Cloud Solutions through the following range of services:
Discovery and Assessment: Understanding of environment, usage, challenges, and
requirements
Planning and Design: Evaluation of providers, recommendations, and proof of concept
Migration Services: Smooth deployment of the solution
Integration Services: Full integration with existing applications
Application Modernization: Turning monolithic legacy apps into cloud micro-services
Aggregation Services: Streamlined administration and aggregated billing
Managed Services: CDW•G hosted and remote managed services or partner-managed
services
Fulfillment Services: Onboarding, reporting, billing, partner reconcilement, and
renewals
As a leading provider of Cloud Solutions, we can help the City of Mesa and OMNIA Partners
Participating Public Agencies assess your priorities and determine which applications and
processes should and shouldn't be moved to the Cloud. We also help you design the best
delivery model, whether public, private, or a hybrid model, that provides the greatest flexibility to
customize your solution. Furthermore, our pre-qualified partner network makes it easy to find
the right providers and to create a comprehensive, multi-vendor solution that meets your
specific needs.
Consulting and Advising Services
Our IT consulting and professional services team — over 1,000 professionals strong — delivers
personal service that helps the City of Mesa and OMNIA Partners Participating Public Agencies
understand and meet your organizational and technological needs. A key differentiator for our
Advising and Consulting practice is that our experts go beyond advising; CDW•G can deliver on
whatever the City of Mesa and OMNIA Partners Participating Public Agencies need. Because of
our ability to design and deliver, our consultants incorporate their technical knowledge and
experience into the design, assessment, and implementation. Our comprehensive approach
ultimately mitigates risk through experience to ensure that customers like the City of Mesa and
OMNIA Partners Participating Public Agencies get it right the first time.
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To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
We have expertise and certifications across diverse industries in the public and private sectors.
Our project managers and consultants work directly with you to design and implement every
facet of your IT solution.
Using a wide breadth of tools, data, and years of expertise, we offer strategic advisory services,
workshops, and assessment, planning, and design engagements with our engineers that
consider your specific needs and make recommendations to address gaps and optimize growth.
This includes documentation, analysis, and creation of materials that detail the bridge between
your current and future state.
Presales Consulting
A unique advantage of CDW•G’s business model is that the City of Mesa and OMNIA Partners
Participating Public Agencies have access to an incomparable depth and breadth of value-
added technical expertise. Our highly trained and experienced Technology Specialists and
Solution Architects provide expert consulting advice and ongoing support. In addition, our strong
relationships with manufacturers enable your CDW•G Account Team to provide presales
consultation, technology roadmaps, and other assistance quickly. In fact, many major vendor
partners have dedicated staff at CDW•G.
During the presales phase, service consultation focuses on understanding the City of Mesa and
OMNIA Partners Participating Public Agencies’ requirements and engaging the appropriate
technology specialists, systems engineers, and solution architects. We work to identify potential
solutions that meet each Participating Public Agency’s needs before presenting those solutions
in a proposal or product demonstration. We strive to educate the City of Mesa and OMNIA
Partners Participating Public Agencies about products and services by providing a
comprehensive overview of its features and benefits.
Below is an overview of those who can be engaged to support the City of Mesa and OMNIA
Partners’ Participating Public Agencies during the presales consultation process and beyond:
Technology Specialists
Our teams of technology specialists are highly trained and experienced in various products and
technologies, including the following:
Leasing and Finance
Managed Print Services
Mobility
Networking
Power and Cooling
Servers and Storage
Software Licensing and Management
Unified Communications and
Collaboration
Voice and Data
Security
Presales Systems Engineers
We have a large team of over 100 presales systems engineers who hold vendor-funded
positions and provide presales support for that particular partner’s products. These experts
assist with evaluating products based on your unique operational requirements and budgetary
constraints. They review quotes for product compatibility, functionality, and compliance.
Solution Architects
Our teams of solution architects work closely with the vendor partners whose solutions they
design. They assess your environment and work with your IT staff to design plans for solutions
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Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
Assessed and defined direction for 15M+ square feet of raised floor
Identified an average reduction of 65% of data center space
Designed enterprise clouds to support up to 780K workloads
Moved 950,000 workload
Moved 25,000 workloads within a single client
Moved 10,000 workloads in a single environment
160 facility concept plans performed
Rationalized almost 1M workloads for cloud placement
Worked with 325+ converged infrastructures involving our services
Configured more than 5M configuration items for hundreds of CMS/CMDBs
Implemented 77 enterprise IT operating models
There are many different types of projects that the DCT team can orchestrate for the City of
Mesa and OMNIA Partners Participating Public Agencies. These projects span the full gamut of
transformational information technology and include solution areas such as data center
transformation, business process optimization, and application management solutions. Our DCT
team uses proven processes and leverages infrastructure, data, digital, and security experts to
create high-value transformative business capabilities for our customers.
Overview of Advising and Consulting Services
CDW•G has a wide variety of advising and consulting services. These services include, but are
not limited to, the following:
vCISO Service: Many organizations have limited staff or skill sets and need assistance
navigating security obstacles, which is why CDW•G’s Security Consultants are available
to act as a virtual Chief Security Information Officer (vCISO). Our vCISO service helps
you improve the maturity and scope of your existing security practices by providing a
technology-neutral Security Consultant.
CDW OS ITSM Simulation/Executive Visioning Workshop: By participating in our IT
Service Management (ITSM) business simulation workshop, the City of Mesa and
OMNIA Partners Participating Public Agencies can learn how to increase the business
impact of your internal service provision. This hands-on, highly interactive IT/Business
workshop is designed to educate the City of Mesa and OMNIA Partners Participating
Public Agencies’ leadership and stakeholders in the business structure of process with
technology.
IoT Transformation Workshop: Our Internet of Things (IoT) Transformation Workshop
is designed to help the City of Mesa and OMNIA Partners Participating Public Agencies
understand your data needs, determine the return on investment (ROI), and evaluate
your foundational infrastructure to determine if any technical components should be
retired, evolved, or added before implementing an IoT technology initiative.
CIO Essentials: Our CIO Essentials provides the framework to develop the City of Mesa
and OMNIA Partners Participating Public Agencies’ vision for the future into an
actionable strategy and roadmap. Whether Participating Public Agencies are looking to
transform your organizations into a DevOps culture based on cloud Platform as a
Service (PaaS), industrialize your private cloud services, consolidate your application
portfolio, or modernize your IT environment as a whole to reduce IT expenses, CIO
Essentials provides the tools the City of Mesa and OMNIA Partners Participating Public
Agencies need to deliver a clear, concise business-centric strategy.
PMO Assessment Workshop: Our DCT leads our Project Management Office (PMO)
Assessment Workshop. This workshop is a high-impact, comprehensive program to
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To the extent allowable, all information and documents hereby submitted in response to the Request for
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Government LLC (“CDW•G”).
assess and improve Project Portfolio Management (PPM) practices over the course of 3-
4 weeks. This comprehensive program consists of three survey domains: PPM current
state, PPM satisfaction, and PPM assessment.
Application Rationalization: Over time, your application portfolio may expand as more
are introduced for specific needs. Using a strong holistic methodology, CDW•G can help
the City of Mesa and OMNIA Partners Participating Public Agencies address your
application portfolio to ensure that the applications used are cost-efficient and serve as
effective tools. Our skilled consultants will work directly with relevant stakeholders to
review your organization’s complete list of applications. This review includes a full data
analysis, coupled with facilitated workshops and interviews with application owners and
end-users. These sessions provide additional context and knowledge beyond the raw
data to identify and attain your organization’s end goals.
Application Dependency Mapping: Application dependency mapping combines tool-
based discovery with the experience of CDW•G resources to provide a holistic view of
an application environment, including detailed information and mapping of the
relationships between your IT assets. Whether the City of Mesa and OMNIA Partners
Participating Public Agencies are prepping to migrate to a new data center, introducing a
new application, reducing the risk of business interruptions, or planning to transform your
business, application dependency information is a crucial factor in your success.
Application dependency mapping is an essential first step for understanding your current
environment or preparing for a wide range of changes.
Migration Execution: From planning and strategy to the execution of the migration,
CDW•G can assist you with the ability to migrate from your current data center to a new
one on a schedule.
Migration Readiness Assessment: Before starting a migration program, consider
having CDW•G experts perform a Migration Readiness Assessment. This program helps
you be prepared to start the migration program, by identifying risks and develop
mitigation plans that could impact your migration program, which will help you make
better-informed decisions about scope, timeline, budget, and resources.
Organizational Effectiveness Services: Ensuring that your organization is performing
at the highest levels depends on how well your IT teams function and work with each
other. CDW•G’s expertise in how IT organizations operate helps you drive efficiencies,
address issues, prepare for an organizational change, or expand services to meet
business objectives. Our consultants will align your organizational structure and role
definitions to meet your goals as well as account for current needs and projected growth
to better understand your strategic direction.
IT Practices Workshop: Led by our DCT team, the IT Practice Review workshop gives
the City of Mesa and OMNIA Partners Participating Public Agencies visibility into how
your organizations operate. Through a holistic approach, we look beyond process
documentation into how teams work together. Each Participating Public Agency is
unique, and how processes are designed and implemented can either work for or
against business objectives. In 2 short weeks, agencies will have a high-level map of
your strengths and weaknesses and a plan to ensure your processes propel you to
reach your goals.
The above services and workshops serve as an example of our capabilities but are not an
exhaustive list.
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© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
If escalation to the OEM is required, CDW•G will do that on the City of Mesa and OMNIA
Partners Participating Public Agencies’ behalf. CDW•G Technology Support helps the City of
Mesa and OMNIA Partners Participating Public Agencies solve your business problems by
providing a single solution for your manufacturer support, saving internal IT staff time and/or any
unplanned expenses for an engineer to come and replace faulty hardware and/or renew a
contract that was not co-termed. Because of CDW•G’s depth and breadth of expertise, we are
able to get a top-level Technical Assistance Center (TAC) engineer more quickly than a
customer may be able to, resulting in quicker incident resolution. Some of the features and
benefits of CDW Technology Support include:
One place to call: CDW Technology Support allows the City of Mesa and OMNIA
Partners Participating Public Agencies a single point of contact. We provide end-to-end
ownership of all incidents, service requests, and support for maintenance, hardware
replacement, knowledge base, and software support.
24/7/365 support: CDW Technology Support provides around-the-clock support via a
dedicated service desk 24/7/365 and also provides a dedicated support number, email
address, and ServiceNow login to open and view case status online.
Full-service Return Merchandise Authorization: If, after troubleshooting, CDW
engineers determine that a device needs to be replaced, CDW•G will request the RMA
from the manufacturer on your behalf and have it sent to your location. We will also
dispatch an engineer to meet that part and swap out the device for you and return the
defective parts to the manufacturer and update the serial numbers on your contracts.
Fully backed by manufacturer warranty and support: A support contract is
purchased through the manufacturer so you do not lose the ability for upgrades,
updates, etc., and may be provided software download access to those contracts if
requested.
Maintenance Offerings
CDW•G offers various maintenance agreements to cover all types of vendors, products, and
service levels. Our offered maintenance agreements give access to cover all vendors, products,
and service levels with just one toll-free number. Types of available agreements include the
following:
Coterminous Support Contracts. A conterminous support contract takes the City of
Mesa and OMNIA Partners Participating Public Agencies’ existing manufacturer support
plans and roll them together with one standard end date to eliminate the risk of a lapse
in coverage.
Break/Fix Maintenance Agreement. These annual maintenance agreements and
contracts cover the repair or replacement of in- or out-of-warranty equipment.
Retainer Contracts. Retainer contracts provide a designated block of time that
guarantees the City of Mesa and OMNIA Partners Participating Public Agencies’ access
to field service and support staff, including system engineers, network technicians, PC,
and printer repair technicians, and more.
For information about warranty and repair services, please see “Repair” below.
Leasing/Financing Services
CDW•G has an in-house Financing Solutions Team to help the City of Mesa and OMNIA
Partners Participating Public Agencies navigate among our tailored payment solution options,
which include leasing, financing, subscriptions, etc. We take a consultative approach to
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© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
financing options that ensure the City of Mesa and OMNIA Partners Participating Public
Agencies’ goals are met.
At CDW•G, we focus on providing the best solutions in the industry—and that includes
Financing Solutions. CDW•G can facilitate an agreement between OMNIA Partners Participating
Public Agencies and various leading financing companies that can help each Participating
Public Agency obtain the payment terms that best fit their unique needs and budget
requirements. Agencies can secure a payment solution structure with maximized options and
terms.
CDW•G’s Financial Partners provide the best option to fit the City of Mesa and OMNIA Partners
Participating Public Agencies’ needs. For agencies with a Master Lease Agreement established,
we likely have a partnership in place with their provider or can establish one, to extend their
existing agreement to incorporate purchases from CDW•G. Often, we leverage relationships
with our partners to offer more advantageous rates, terms, and structures. For agencies that
have diversity requirements to meet, we can recommend small and diverse partners that hold
relevant certifications.
Our Premier Financing Partners include, but are not limited to, the following:
Arrow Capital Solutions
Cisco Capital
Dell Financial Services
HPE Financial Services
Lenovo Financial Services
LEAF Commercial Capital, Inc.
Trade-in Services – CDW•G’s Information Technology Asset Disposition
When the City of Mesa and OMNIA Partners Participating Public Agencies’ equipment reaches
the end of its lifecycle, CDW•G can refer you to industry-leading IT Asset Disposition (ITAD)
service providers to help you properly dispose of the hardware. Our partnerships with industry-
leading asset disposition organizations allows for fair market value, responsible disposal,
transfer of liability, and potentially credit toward new tech purchases with CDW•G.
CDW ITAD services include, but are not limited to data wiping, asset removal, evaluation,
recycling, onsite shredding, potential value back credit to maximize recovery, and depot
services. CDW ITAD offers many benefits to the City of Mesa and OMNIA Partners Participating
Public Agencies, including:
Logistics services for quick and efficient removal of equipment from client facilities
Device pickup, including palletizing equipment, shrink wrapping, and transport
Document of liability transfer provided to indemnify client from any environmental liability
Ensure removal of all client information and software from electronic media and assets
US Department of Defense-compliant erasure services in full support of government
standards
EPA-approved disposal
Zero-landfill policy
Complete serialized reporting available via a website
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© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
Repair Services
CDW•G offers a breadth of warranty options, repair services, and maintenance agreements to
provide the City of Mesa and OMNIA Partners Participating Public Agencies the assurance of
predictable costs and repair response times that a warranty agreement can provide.
The standard manufacturer warranty that comes with most products is a “best effort”
commitment for response time. Regardless of the application of a system for the City of Mesa
and OMNIA Partners Participating Public Agencies, the “best effort” level of service is frequently
not sufficient to achieve desired business continuity. Even a non-critical repair, such as a tablet,
can keep a coworker without this tool for 8-10 business days. Moreover, standard manufacturer
warranties can quickly expire. The average industry cost for maintenance is $85-$120 per hour
plus parts; quickly leaping past the cost to extend the warranty. As such, we recommend the
City of Mesa and OMNIA Partners Participating Public Agencies take advantage of the
warranty, repair, and maintenance options we offer.
CDW•G offers a breadth of warranty options, repair services, and maintenance agreements to
provide our customers the insurance of predictable costs and repair response times that a
warranty agreement can provide. Our comprehensive suite of product lifecycle support offerings
includes:
Warranty extensions and upgrades
Post warranty support
Accidental damage protection
Maintenance contract agreements
Post-sale technical support
Product and certification training
Onsite repair
Depot repair
Help desk service
Account Managers keep a watchful eye on all of their customers’ agreements and have pre-
emptive discussions to ensure customers’ next warranty purchase meets their needs as well.
Examples of our available warranty levels, popular warranty options, and related value added
services are included below. The completeness of our portfolio allows us to provide effective
problem diagnosis and resolution for every customer need.
Basic Warranty
CDW•G’s basic warranty offering includes the following:
CDW•G provided 30 day warranty – We offer a complimentary 30 day warranty for all
products we sell. Once the 30 days have expired, CDW•G’s technical support or the City
of Mesa and OMNIA Partners Participating Public Agencies’ dedicated Account Manager
assist in requesting the manufacturer warranty service.
Certified technician support – We provide toll-free, email, and on-line chat technical
support on all hardware and operating systems for up to two years after purchase from
CDW. Our technical support technicians are US based, located in Holmdel, New Jersey,
responding to about 60 calls a day. For insight into your technical issues, the City of
Mesa and OMNIA Partners Participating Public Agencies can monitor the frequency and
type of technical support requests via the CDW•G Account Center.
Extensive engineering support – We have service-dedicated coworkers nationwide,
aiding in pre- and post-sale questions. They provide assistance to the City of Mesa and
OMNIA Partners Participating Public Agencies by phone, and we also offer on-site
support. As with the technical support above, a key to great support is that they are not
compensated by an individual manufacturer they are “vendor agnostic.” This allows them
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© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
to support the interoperability of the City of Mesa and OMNIA Partners Participating
Public Agencies’ entire solution, not promote a single brand. These experienced and
certificated engineers provide consultation with configurations and infrastructure shifts.
Extended Warranty
CDW•G offers various extended warranty options, including the following:
CDW Maintenance Agreements
CDW’s offered maintenance agreements give access to cover all vendors, products, and
service levels with just one toll-free number. Types of available agreements include:
Coterminous Support Contracts - A coterminous support contract can take the City of
Mesa and OMNIA Partners Participating Public Agencies existing manufacturer support
plans and roll them together with one common end date to eliminate the risk of a lapse in
coverage.
Break/Fix Maintenance Agreement - These annual maintenance agreements and
contracts cover the repair or replacement of in- or out-of-warranty equipment.
Retainer Contracts – Retainer contracts provide a designated block of time that
guarantees the City of Mesa and OMNIA Partners Participating Public Agencies’ access
to field service and support staff including: system engineers, network technicians, PC
and printer repair technicians, and more.
Cisco SMARTnet
Without SMARTnet, Cisco charges $400 hour for repair services. With the average repair taking
four hours, customers are likely to pay $1600 per incident without SMARTnet. Cisco SMARTnet
service provides enhancement and maintenance support resources during the operational
lifetime of a Cisco networking device. We are the #1 Cisco SMARTnet partner, holding
SMARTnet Maintenance Agreements with over 34,000 distinct customers. Our dedicated
SMARTnet team has 38 SMARTnet Specialists with over 200 years of combined experience
working with SMARTnet contracts and in-depth knowledge of Cisco’s internal SMARTnet tools.
We offer multiple length and levels of SMARTnet agreements, including onsite options. CDW is
authorized to purchase directly from Cisco, which can greatly reduce the City of Mesa and
OMNIA Partners Participating Public Agencies’ cost for this comprehensive service.
Hard Drive Retention
CDW•G offers IBM and Lenovo hard drive retention warranty options for our customers whose
hard drives store confidential customer data, trade secrets, or intellectual property, or if they
need to comply with regulatory requirements. When a damaged hard drive is replaced, the
customer keeps the original defected device, eliminating tracking of drives during transit and
providing the utmost data protection.
Design Services
We get that every IT solution is unique and that its delivery must be customized to meet the City
of Mesa and OMNIA Partners Participating Public Agencies’ specific needs. In tandem with
industry-leading partners, our highly experienced architects, engineers, and project managers
will work with you to design solutions that meet the City of Mesa and OMNIA Partners
Participating Public Agencies’ needs and help you reach your IT goals. From configuration and
maintenance to advanced engagements across infrastructure, workspace, security, and
support, CDW•G has the expertise you need to help with all of your IT needs. We provide
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© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
improve content quality and velocity, and provide deeper insights into how their users were
utilizing the site.
Solution
CDW•G performed a Discovery Phase with key business and IT stakeholders to elicit and
document high-level business goals, user personas, site features, high-level user stories, and
the high-level technical architecture for an Adobe Experience Manager website
implementation. The information gathered from the discovery phase was used as the basis
for creating a list of Experience Manager templates and components that would be needed to
successfully migrate the existing website to Experience Manager. The CDW•G creative team
worked with the customer on their vision for the redesigned website.
After a collaborative process, the team finalized designs that would transform the existing
web experience. CDW•G then implemented the required templates, components, and
integrations to migrate and launch the new public website on Adobe Experience Manager.
Key features of these phases included:
Agile delivery: The team adopted an agile process to create and extend more than
50 Experience Manager components and templates across multiple three-week
sprints. End-of-sprint demos allowed the State’s stakeholders to provide early
feedback on whether any course corrections or minor tweaks were needed.
Website redesign: CDW•G collaborated with the customer and created more than 18
pages of designs, including both website and mobile layouts, to serve as templates
that focused on providing website users with a seamless way to find and consume
content.
CDW•G Digital Foundation: The CDW•G Digital Foundation accelerator was
leveraged to create the new website. The accelerator consists of dozens of
Experience Manager components that CDW•G has invested in developing, based on
common client use cases. The use of the accelerator lowered overall development
complexity and effort, leading to a reduction in total implementation costs.
Forms search engine: CDW•G created a forms search engine, allowing users to
search for forms appropriate for their needs. Content authors can embed references to
forms in searchable content, allowing forms to be more easily found than ever before.
The forms search engine makes it simple for the customer to update form data in one
place and reflect those form updates sitewide.
Analytics: Adobe Analytics was configured with Experience Manager using Adobe
Launch. CDW•G created an Analytics data layer to capture user behavior based on
the customer’s requirements.
Content author enablement and author guide: CDW•G created an author guide,
giving authors a place to find answers to their content questions, as well as a basis for
how to create a page and which templates to use.
Strategic consulting advice: Throughout the project, CDW•G provided strategic
consulting advice with respect to Adobe product features and best practices,
becoming a trusted advisor to the State’s stakeholders. Our consulting and
relationship with the customer were key to the project's success.
Outcome
This customer launched a newly redesigned public website and its ever-expanding
capabilities through the MyCase portal. For the citizens of this state, locating and accessing
information and tools is easier than ever. Whether at home or on the go, users can journey
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© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
An in-depth review of each device’s Classification and Marking, Queuing and Shaping,
Service Provider mapping and translation, and WAN VPN.
Multicast Assessment
An in-depth review of each device’s L2/L3 Multicast configuration.
DV Technical Readiness Assessments
Digital Velocity (DV) Technical Readiness Assessments are designed to benchmark current
architecture, processes and practices, and the City of Mesa and OMNIA Partners
Participating Public Agencies’ maturity level with the goal of uncovering, at a high level, the
fastest and most impactful path toward your desired future state. Assessments are available
for the following focus areas: Cloud, Modern DC, Migration, Database Migration, Application
Modernization, DevOps, and Data Modernization.
Hybrid Infrastructure Assessment
Our Hybrid Infrastructure Assessment Team (HIAT) has several data center use cases
and scenarios to provide capacity and planning advice in tandem with CDW•G solution
architects, including:
Environment Overview: CDW•G’s HIAT provides a detailed report of a
customer’s current virtualization environment.
VMware End of Support: CDW•G and the HIAT perform a licensing and hardware
compliance checkpoint for VMware Virtualization.
Platform Migration: A CDW•G Solution Architect works with the HIAT to project
capacity for new compute platforms for a specific environment, whether on-
premises or in the cloud.
Consolidation: A CDW•G Solution Architect in tandem with the HIAT can project
the capacities needed to consolidate hardware or geographic locations.
Disaster Recovery (DR): A CDW•G Solution Architect in tandem with the HIAT
will provide the City of Mesa and OMNIA Partners Participating Public Agencies
an overview of DR planning, best practices, and additional services available to
assist in this critical business function.
Hardware Refresh: A CDW•G Solution Architect , in tandem with the HIAT, helps
the customer analyze and plan for proper lifecycle management of the data center
infrastructure.
While valued at $5,000, this assessment is provided as a no-cost value add to the City of
Mesa and OMNIA Partners Participating Public Agencies.
CDW Well-Architected Review for AWS
A CDW•G field solution architect utilizes the AWS Well-Architected tool to walk the
customer through the questionnaire and then reviews the output, specifically identifying
any high-risk issues with the City of Mesa and OMNIA Partners Participating Public
Agencies.
While valued at $5,000, this assessment is provided as a no-cost value add to the City of
Mesa and OMNIA Partners Participating Public Agencies.
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348
© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
CloudHealth: Rightsizing Existing AWS Environment Assessment
A CDW•G field solution architect enrolls the City of Mesa and OMNIA Partners
Participating Public Agencies for a no-cost trial with CloudHealth and, after two-week
lead time, they outline what the tool has identified for you.
While valued at $2,500, this assessment is provided as a no-cost value add to the City of
Mesa and OMNIA Partners Participating Public Agencies.
Power and Cooling Assessment
CDW•G’s Power and Cooling team performs an analysis of the City of Mesa and OMNIA
Partners Participating Public Agencies current environment.
While valued at $2,500, this assessment is provided as a no-cost value add to the City of
Mesa and OMNIA Partners Participating Public Agencies.
CDW Storage Assessment Workshop
An analysis of the City of Mesa and OMNIA Partners Participating Public Agencies’ data
center storage environment, including object, file, block, cloud-based strategies, DC
performance, capacity, and end-of-support planning.
VMware NSX POC Assessment Workshop
This data center assessment considers and deploys a proof of concept for the City of
Mesa and OMNIA Partners Participating Public Agencies on how micro-segmentation
using the NSX platform can benefit your operations.
Nutanix Configuration Assessment
Assess and summarize the Nutanix environment in terms of its current health and
architecture, with a focus on technical aspects of performance, manageability, and
scalability of this environment.
Veeam Availability Assessment
An analysis of Veeam’s availability suite, including data protection and recovery
strategies. It also covers design, performance, capacity, end-of-support planning, and a
brief overview of disaster recovery.
CDW Automation and Orchestration Assessment Workshop
A process optimization and tool selection guidance workshop for Assessment and
Orchestration with the outcome being a collection of highly-detailed user stories for
Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) process workflows,
role definition recommendations, process optimization options, and recommended
toolsets.
CDW Data Center Assessment
An assessment of the City of Mesa and OMNIA Partners Participating Public
Agencies’ data center infrastructure, including storage, compute, and virtualization.
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© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
Database Security Assessment
Assess database risk by evaluating the susceptibility of the City of Mesa and OMNIA
Partners Participating Public Agencies’ database to a host of known vulnerabilities and
common attack scenarios.
Rapid IAM Assessments
Assess the City of Mesa and OMNIA Partners Participating Public Agencies’ current
Identity and Access Management (IAM) program and its ability to defend against a wide
variety of threats. This assessment aligns with ISACA’s IT Assurance Framework
(ITAF), COBIT 5.0, ISO 27001/27002, ITIL v3, or the NIST standards.
IAM Strategy Assessment
Use business and security objectives to plot the course for an IAM program over a three-
or five-year horizon, including new tool deployments, integrations, functionality
improvements, and business justifications.
User Access/Privileged Access Reviews
Get a system-agnostic view of the organization’s user processes and roles, and
identify opportunities to convert manual processes into automated workflows.
Identity Exposure Assessment
Leverage a Zero Trust view to assess the CISA pillars of Identity and Device. The
assessment closely aligns with the NIST Zero Trust Architecture and CISA Zero Trust
Maturity Model, evaluating user and device identity management across on-premises
and cloud environments for alignment with Zero Trust best practices.
Cybersecurity Maturity Assessment
Leverage an established capability maturity model (CMM) to objectively evaluate the City
of Mesa and OMNIA Partners Participating Public Agencies’ current security program
and provide realistic maturity rankings across industry standards and frameworks,
including the NIST CSF, NIST 800-53, CIS Top 20, and PCI DSS.
SAP Role Design Assessment
Assess Systems Applications and Products (SAP) Production environment, reviewing
role design approach, role naming conventions, organizational-level security,
unassigned roles, maintenance access, end-user profile assignment, and access to
sensitive IT authorizations. Provide recommendations for role remediation and
optimization.
SAP GRC Access Control Configuration Assessment
Assess the SAP Governance, Risk, and Compliance (GRC) Access Control (AC)
environment to evaluate process documentation, configuration settings, firefighter
workflow setup, firefighter log report analysis, and risk ruleset customization analysis.
City of Mesa, Information Technology Solutions, Products, and Services
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© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
Provide recommendations for improvement and a prioritized list of automation
opportunities.
SAP User Provisioning and Role Change Management Process Assessment
Review all provided documentation regarding policies and procedures to develop process
maps for common SAP Security activities. Deliver detailed process flows for in-scope
processes and recommendations for improvement and automation.
FTC Assessment
Assess compliance by following a five-phase methodology for organizations faced with
consent orders from the Federal Trade Commission (FTC).
PCI Assessment (Audit)
Assess alignment of current practices with Payment Card Industry Data Security Standard
(PCI DSS) requirements to determine compliance, issuing a Report on Compliance
(Roc) or Attestation of Compliance (AoC) if appropriate. CDW•G also provides
readiness assessments, scoping assistance, and Self-Assessment Questionnaire
support, as needed.
Privacy Maturity Assessment (GAPP/NIST Privacy)
Evaluate the City of Mesa and OMNIA Partners Participating Public Agencies’ privacy
program to benchmark policies, processes, and technologies against leading privacy
standards, including the NIST Privacy Framework, Generally Accepted Privacy
Principles (GAPP), and HIPAD35A Breach Notification requirements.
Third-Party Risk Assessments
Assess the City of Mesa and OMNIA Partners Participating Public Agencies’ third parties in
support of enterprise-wide third-party risk management programs. These assessments be
provided in a managed service format or in bundles/bulk assessments.
Privacy Compliance Assessments (HIPAA/CCPA/CPRA/GDPR/PIPL/GLBA)
Measure readiness and/or compliance with all major data protection regulations, including
HIPAA, CCPA/CPRA, GDPR, PIPL, and GLBA. These assessments harmonize regulatory
frameworks to save costs and improve efficiency.
IT Risk Assessment
Assess IT environment or specific systems to determine if existing IT policies,
procedures, infrastructure, applications and security posture are aligned with the City of
Mesa and OMNIA Partners Participating Public Agencies’ short-term and long-term
business objectives.
CMMC Pre-Assessment
Evaluate the current environment against the Cybersecurity Maturity Model Certification
(CCMC) framework to identify gaps and develop a mitigation strategy before the
certification assessment to help shorten the time to certification.
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© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
Zero Trust Assessment
Build a strategic roadmap to Zero Trust maturity through our three-phase assessment,
which aligns with NIST SP 800-207 guidelines and the Cybersecurity and
Infrastructure Security Agency (CISA) Zero Trust Maturity Model.
Security Operations Assessment
Benchmark the Security Operations Center (SOC) against CDW•G’s best practices
program, peer organizations, or historic organizational performance levels.
DDOS Resiliency Assessment
Evaluate the City of Mesa and OMNIA Partners Participating Public Agencies’ ability to
maintain business continuity and continue critical operations in the face of a Distributed
Denial-of-Service (DDoS) Attack.
IoT Device Assessment
Provide visibility into and control over the IoT devices on the network, improving the City
of Mesa and OMNIA Partners Participating Public Agencies’ ability to respond to issues
and threats.
Cyber Workforce Assessment
Assess the suitability of the cyber workforce to defend the organization by evaluating roles
and responsibilities, governance, and the knowledge, skills, and abilities of the individuals.
Web App Penetration Testing
Identify and test the full attack surface of the provided application to achieve a full-
breadth test of all user-facing functionality.
IR Readiness Assessment
Assess the City of Mesa and OMNIA Partners Participating Public Agencies’ ability to
respond to threats from inside and outside of the network perimeter. CDW•G can also
help with Incident Response (IR) Program Development and IR Tabletop Exercises.
ASV Scanning
Scans all Internet-facing systems that store, process, transmit, or impact the security of
cardholder data (CHD) to adhere to the requirements of the current version of the PCI
Data Security Standard.
External Penetration Testing
Identify and test the full external attack surface of the City of Mesa and OMNIA
Partners Participating Public Agencies to achieve a full-breadth test of all available
services exposed to the public internet.
Internal Penetration Testing
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© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
Identify and test the full internal attack surface of the City of Mesa and OMNIA Partners
Participating Public Agencies to increase your overall security posture by identifying the
maximum number of lateral footholds on a network that should be remediated.
Mobile Penetration Testing
Identify and test the full attack surface of the provided application to discover
vulnerabilities in several areas, including implementation and platform usage, storage and
transmission of sensitive data, and communication with external resources such as API
endpoints.
Physical Social Engineering
Evaluate the City of Mesa and OMNIA Partners Participating Public Agencies’ ability to
prevent and react to a targeted, non-destructive physical intrusion. This engagement
includes both surreptitious and overt contact with the target facility, including
masquerading as legitimate occupants or authorized third parties.
Social Engineering
Evaluate your ability to prevent and react to a targeted attack as well as the
effectiveness of security awareness training provided to users. Can use Phishing
(email-based simulations) and/or Vishing (telephone-based simulations) methods.
Vulnerability Assessment
Evaluate current IT systems to determine and categorize present vulnerabilities by
classifying and ranking vulnerabilities. Provides a customized report with cost-effective,
concise recommendations to tackle specific security problems or threats.
Wireless Penetration Testing
Assess the organization’s wireless attack surface by identifying corporate-sanctioned
wireless assets and evaluating their respective security policies. Subjects all networks
to active exploitation with the intent of accessing internal corporate resources.
Compromise Assessment
Leverage many of the same tools and tactics as attackers to conduct active threat
hunting and develop indicators of compromise based on the recognized MITRE ATT&CK
framework.
Secure Endpoint Health Check
This health check validates the status of a microservice and its dependencies.
Red Teaming Services
Assess the detection and response capabilities of an organization’s Blue Team
(defensive security professionals) in the event of a targeted attack. Attempt to gain
access to the internal network through various attack vectors while subverting the
organization’s defenses.
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© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
Purple Teaming Services
In our Purple Teaming Services, our CDW Red Team (offensive security professionals)
pairs with the City of Mesa and OMNIA Partners Participating Public Agencies’ IT
security personnel (i.e., Blue Team) during simulations of specific attack scenarios to
improve defenses and incident response procedures throughout the engagement.
Segmentation Validation
Evaluate the effectiveness of any network segmentation controls used to reduce PCI DSS
scope by attempting to connect to and access the cardholder data environment (CDE) from
internal network segments intended to be out-of-scope for PCI DSS compliance.
Cisco Umbrella Health Check
Review the Umbrella dashboard must-haves and help the City of Mesa and OMNIA
Partners Participating Public Agencies identify common issues and how to maximize
their protection.
Cisco Email Security Appliance (ESA) Health Check
Evaluate the status of a customer’s Email Security Appliance, configuration, and lifecycle
with industry-standard recommendations.
Cisco Web Security Appliance (WSA) Health Check
Evaluate the status of the City of Mesa and OMNIA Partners Participating Public
Agencies’ Cisco Web Security Appliance, configuration, and lifecycle health with
industry-standard recommendations.
Cisco Identity Services Engine (ISE) Health Check
Evaluate the Cisco Identity Services Engine with a system engineer focused on ISE
best practices.
Cisco Firepower Threat Defense Health Check
Analyze Cisco firepower configuration and posture as it relates to the City of Mesa
and OMNIA Partner’s security needs.
Cisco Secure Network Analytics Health Check
Evaluate the Cisco Secure Network Analytics configuration and its ability to provide
comprehensive visibility and network traffic analysis.
Microsoft Active Directory (AD) and Hybrid Identity Assessment
Evaluate the state of the entire AD infrastructure, including services configuration,
directory health, management processes and compliance.
Microsoft Active Directory Domain Services Health Check
Conduct a health check on Active Directory (AD) domain configuration, looking for
misconfiguration and industry-standard security vulnerabilities in the AD setup.
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To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
your users are able to reach emergency services quickly, and give you the best
chance to receive help at the right location.
Customer Engagement Center Cisco UCCE Health Assessment
CDW•G engineers review the City of Mesa and OMNIA Partners Participating Public
Agencies’ Cisco Contact Center Enterprise environment for pain points and best
practices. The engineer prepares a report with the findings of the analysis as well as
provides a high-level remediation plan to address any issues found.
Customer Engagement Center Business Analysis
CDW•G business analysts meet with the City of Mesa and OMNIA Partners Participating
Public Agencies’ contact center teams to understand pain points and goals. The analyst
looks for opportunities for improvement in handling, efficiencies, and opportunities to
apply best practices. The consultant prepares a report with the findings of the analysis
and provides the City of Mesa and OMNIA Partners Participating Public Agencies’ with a
high-level remediation plan to address any issues found.
Microsoft 365 Best Practice Assessment Workshop
The Microsoft Office 365 Best Practice Assessment helps the City of Mesa and OMNIA
Partners Participating Public Agencies’ validate your existing Microsoft Office 365 design
(e.g. Exchange Online) and validates it is configured according to best practices.
Microsoft 365 Governance Assessment Workshop
Provides review and recommendations concerning the City of Mesa and OMNIA
Partners Participating Public Agencies’ Office 365 governance models and/or policies.
Microsoft 365 Network Performance Assessment Workshop
Provides review and assessment of up to four workstations in (up to) four physically
separate network sites. It evaluates the workstations’ abilities to successfully access
Office 365 services quickly.
SharePoint 2010-2019 Assessment Bundle
Our SharePoint Migration Assessment leverages a proprietary tool developed by CDW
SharePoint Specialists to scan the contents of your SharePoint Farm and help identify
features and content that will impact your transition to another SharePoint service
level/version. The Assessment Bundle includes the initial setup and run of the tool, in
addition to a full assessment of a single SharePoint Farm.
CDW Microsoft Teams Assessment and Jumpstart
This Microsoft Teams solution includes basic planning, design, adoption, and pilot
migration. This project is a week-long engagement that allows the City of Mesa and
OMNIA Partners Participating Public Agencies to utilize Teams in your production
environment with adoption advice and content.
Microsoft 365 CISO Security Workshop
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Government LLC (“CDW•G”).
The Microsoft 365 CISO Security Workshop allows CDW•G to learn about the City of
Mesa and OMNIA Partners Participating Public Agencies’ unique needs and develop a
strategic plan based on approaches recommended by Microsoft experts. The workshop
covers both product and solution best practices and configuration recommendations
around the security features of Microsoft 365.
Microsoft 365 CISO Security Workshop with Sentinel
The Microsoft 365 CISO Security Workshop with Sentinel allows CDW•G to learn about
the City of Mesa and OMNIA Partners Participating Public Agencies’ needs and develop
a strategic plan based on approaches recommended by Microsoft experts. The workshop
covers product and solution best practices and configuration recommendations around
the security features of Microsoft 365 and Sentinel.
Microsoft 365 Security Device Protection
As more and more users become mobile and are using a wider variety of devices,
applications and documents need to keep up. How does the City of Mesa and OMNIA
Partners Participating Public Agencies’ manage these devices while providing secure and
reliable access to applications and data? Microsoft 365 helps provide easy, secure
access to any device, no matter where someone might be. Device Protection will include
the steps necessary to understand your requirements and develop the deployment plan
just for you.
Microsoft 365 Security Identity Protection
Microsoft 365 provides numerous tools to provide additional layers of security and also
has tools to identify and protect access in real-time. Our Microsoft 365 Security Identity
Protection Assessment Workshop includes the steps necessary to understand your
requirements and develop the deployment plan just for you.
Microsoft 365 Security Information Protection
This engagement provides the best practices on how to configure the products to achieve
the City of Mesa and OMNIA Partners Participating Public Agencies’ goals. This will provide
a functional roadmap to ensure security and compliance is built into the Office 365,
Windows 11 and EMS solution.
Microsoft Enterprise Mobility + Security
This engagement reviews the City of Mesa and OMNIA Partners Participating Public
Agencies’ current environment to identify issues and usage of features. We review a single
EMS subscription, including all the cloud components, Microsoft Entra ID P1/P2,
Intune, Azure Information Protection, Azure Rights Management Service, Azure
Advanced Threat Protection, and Cloud App Security. The results of the review provide
recommendations to address issues and a roadmap for adoption of additional
components.
Assessment of Workspace ONE
This engagement provides an in-depth discovery of the City of Mesa and OMNIA
Partners Participating Public Agencies’ Workspace ONE environment to ensure all
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Government LLC (“CDW•G”).
management utilities are being used properly and that you are taking advantage of to get
the best experience for your users and IT.
Health Check for Jamf Pro
This engagement helps ensure you are managing your Apple devices properly through the
mobile management utility Jamf Pro based on the City of Mesa and OMNIA Partners
Participating Public Agencies’ environmental needs.
Configuration Services
The City of Mesa and OMNIA Partners Participating Public Agencies Participating Public
Agencies can rely on CDW•G to preconfigure their technology solutions and provide custom
turnkey solutions for plug-and-play deployment. We offer a wide array of services to address the
various tasks involved in configuration projects, including hardware and software installation and
configuration, testing, imaging, domain integration, branding, labeling, asset management,
delivery & distribution. Our Configuration Centers roll out 2.6 million products every year - more
than 10,000 custom units a day.
The benefits of our configuration services are as follows:
Lower configuration, integration, and overall deployment expense
Reduce risk and time to deploy
Improve delivery, distribution, and tracking of assets
Complete projects on schedule
Free IT staff and resources to work on higher-level projects
Our Configuration Team can provide many services, including:
Hardware Integration: Hardware integration services include installation of memory,
hard drives, NIC cards, video cards, and a variety of other components.
Software Configuration: When it comes to software, your computers, mobile devices
and servers will come with OSs and apps pre-installed. We offer White Glove Service to
prep and provision Chromebooks.
Custom Imaging: Including image creation, maintenance, and deployment, we can host
a secondary server to connect to your SCCM or other image deployment server via
VPN. Customizable options include pre- and post-imaging tasks like domain join and
security upgrades.
Rack Configuration: We mount and configure your network and security devices, rack-
mount servers, chassis blade servers, storage, KVMs, UPSs, and PDUs into a rack
structure, then cable and label before shipping.
Mobility Services: We configure and activate your tablets, phones, handhelds, and Wi-
Fi hotspots. Additionally, services that include MDM enrollment, App installations, IOS
and Android updates are also available.
Custom Laser Engraving: Your logos and other important information can be engraved
onto notebooks, mobile devices, and other equipment. We can laser engrave static
content and/ or one field of dynamic content, such as the device serial number.
Asset Tagging and Reporting: You have the option to use CDW•G-branded labels,
customer-provided labels, or our team can build custom labels that we print on-demand,
including UID/IUID identification labels for US Government applications. Extensive
information on your devices is available via the Order Reporting and Hardware Asset
Management functions on your CDW•G Account Center.
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Government LLC (“CDW•G”).
Network and Security Device Configuration: We configure firewalls, routers,
switches, access points, and IP phones for all the largest manufacturers. These services
include system software/firmware upgrade or downgrade, uploading master
configuration files, and configuration of IP address, subnet mask, and default gateway.
All customization is based on the City of Mesa and OMNIA Partners Participating Public
Agencies’ unique specifications.
Burn-in Services: We run your devices for 12 hours or more to ensure all components
are working properly. This includes running a diagnostic program (where applicable) to
test basic functionality. This service is designed to reduce the number of items that fail
after a short period of use.
Software and Imaging: We have a team of engineers, technicians, and team leaders
trained to work on image and software deployments. Customer-specific deployment
instructions are strictly followed to ensure your devices are imaged and configured your
way.
Custom Packaging: This includes kitting, palletization, inserts and welcome letters, and
box labeling.
Buy and Hold Services: This allows you to purchase products and have them held in a
secure location anywhere from three months up to a year. CDW•G handles the
configurations, customizations, logistics, and shipping requirements to ensure your pre-
defined deployment schedule is met.
Configuration Quality Assurance
Either our own best practices or your specific deployment instructions are strictly followed to
ensure devices are configured to meet each customer’s requirements. The City of Mesa and
OMNIA Partners Participating Public Agencies can provide a custom checklist to CDW•G for
additional verification and testing.
All Configuration Center workers are trained on CDW’s best practice quality assurance
procedures that include a comprehensive check of each system we touch. First, we verify the
compatibility of all components to be installed. Second, we verify that each component is
installed properly, and the hardware installation is complete. Finally, we ensure that all hardware
and software are functioning according to manufacturer specifications. Each step is completed
by a qualified technician and verified by a Quality Control (QC) technician. CDW is ISO
9001:2008 compliant and the names of the primary technician and QC technician are recorded
for all orders. All team members are held accountable for adhering to our quality assurance
procedures. If any issues are encountered, CDW•G will contact you immediately to resolve the
issue.
Any defective or damaged devices that are discovered during the configuration or warehousing
process will be removed from stock and replaced with new, functional devices. The damaged or
defective devices will be returned to the manufacturer on CDW’s behalf. This process will not
require the customer’s involvement and should happen transparently to the customer.
Implementation Services
Our expert engineers configure and deploy your solutions to help you implement technology
according to the City of Mesa and OMNIA Partners Participating Public Agencies’ unique needs
and ensure it works from day one. We can build, create, and analyze software or services, as
well as test and release into a defined environment and implement changes outlined in the
design phase. We implement technology adoption and organizational change management
plans to ensure you’re fully utilizing your technology solutions and deriving the value you expect.
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Government LLC (“CDW•G”).
Any successful implementation requires careful attention to the management of the scope,
people, and process of each project. Through our experience with numerous complex projects,
CDW•G has refined an implementation methodology that uses project management best
practices combined with real-world lessons learned. Our methodology has resulted in a
standard for how we choose the people we hire, the way we structure our project teams, and
the project milestones we set for customer acceptance.
We believe effective project management requires careful attention to the following plan
elements and an appropriate level of communication between project participants. Our project
plan includes the following components:
Scope of Work
Project Schedule
Communication Plan
Statement of Work
Risk Management Process
Change Management Process
Issue Management Process
Assumptions
Deliverable Management
Customer Responsibilities
Partner Management
Project Acceptance
Contract
The graphic below provides additional insight into our comprehensive methodology.
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Government LLC (“CDW•G”).
Figure 17. CDW•G’s Comprehensive Project Management Methodology
Installation Services
CDW•G installs hardware, software, peripherals, and more. We offer a wide array of services to
address the various tasks involved in configuration projects, including hardware and software
installation and configuration, domain integration, branding, labeling, asset management,
delivery, and distribution.
Our installation services include, but are not limited to, the following:
Computing Installation
Our installation services can help take the burden off your busy IT staff. We can help install and
deploy new desktops, notebooks, and printers quickly and easily. We also assist with de-
installation and moving of existing equipment, configuration services, and basic IT staff training
(if needed) to ensure a custom solution that fits your environment.
Data Center Installation
We can help you optimize your data center with implementation services around your server,
storage, power, and cooling technologies.
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Government LLC (“CDW•G”).
Network Installation
Whether it be WAN or LAN, wired or wireless, we are ready to help you implement new network
technology smoothly and efficiently.
Security Installation
In addition to offering a comprehensive security assessment, our security specialists can help
ensure that your security solution is properly designed and implemented.
Interactive Whiteboard and Flat Panel Installation
Need to update a classroom or conference room with interactive whiteboards or flat panels? We
offer manufacturer-certified specialists who can perform site-specific installation at your
organization or institution.
Training Services
Our training sessions and programs align the training needs of your workforce with the goals of
your technology projects, ensuring that teams across the City of Mesa and OMNIA Partners
Participating Public Agencies’ have the skills they need to support and optimize your tech stack
long-term.
Product Training
CDW•G leverages our top partnership levels with the industry-leading OEMs on behalf of the
City of Mesa and OMNIA Partners Participating Public Agencies. We work with you to host
Technology Symposiums, which brings our best-of-breed partner network on-site to share key
industry updates, product roadmaps, and technical deep dives. Our technical specialists,
alongside OEMs will conduct product roadmap sessions, arrange demo loan products, and
facilitate a combination of web and onsite training sessions.
CDW•G has two Technology Experience Centers (TEC) in the US that are fully functional data
centers and networks, where the City of Mesa and OMNIA Partners Participating Public
Agencies can experience technology in action — remotely or onsite.
These facilities offer onsite and remote demos of leading solutions and are managed by our
Demo Lab team. These labs demonstrate how integrated solutions work in a real-world
environment and help the City of Mesa and OMNIA Partners Participating Public Agencies
determine which solutions best meet their needs. Demonstrations allow our customers to:
See the newest technologies built as integrated solutions
Host static demos that offer insight on how technologies work
Help customers compare alternative solutions side by side
Explore how the latest innovations can help customers achieve their goals
The City of Mesa and OMNIA Partners Participating Public Agencies can work with your
dedicated CDW•G Account Managers to arrange a virtual or in-person visit to our Technology
Experience Center. CDW•G will work to make as much training as possible through the above
options.
Additionally, on any Professional Services engagements, knowledge transfer is part of our core
methodology, ensuring that on-the-spot training is taking place and that IT staff knows how to
manage and drive the new technology or environment upon our engineers’ departure. CDW•G
also offers a wide array of in-depth training options and workshops, highlighted below.
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Government LLC (“CDW•G”).
Training Courses
We have experience in orchestrating IT projects and initiatives, from small and medium-sized
businesses to enterprises. Combining our elite curriculum with the expertise and depth of our
solutions and services gives the City of Mesa and OMNIA Partners Participating Public
Agencies the skills you need to optimize your IT investments and achieve their most important
outcomes.
Our courses meet the same standards for quality, interactivity, and alignment with today’s
biggest technology challenges. Highlights of our training courses include the following:
Our courses are created and led by some of the world’s best instructors, whose scores
for delivery from students average 4.9 out of a possible 5.
Each course is designed to maximize time spent in hands-on learning, including
lab/range exercises and debriefs, tool walkthroughs, and case studies.
Born out of some of the most demanding Security Operations Centers (SOC) in the
world, our proprietary curriculum is uniquely sophisticated and pairs with vendor
technology training to deliver a complete solution to your security and IT skills needs.
Our training is developed in collaboration with industry leaders who share our
commitment to thorough, leading-edge IT training. It’s always up to date, with
instructions specific to the latest versions of each tool.
Our courses are designed for virtual instruction, but they can also be taught live at your location.
We’ll tailor your workforce development program to meet the needs of each Participating Public
Agency, wherever they are.
We offer courses and bundles to support virtually any project you may be initiating.
Please see our training catalog in Appendix 3. Additional courses and workshops include, but
are not limited to, the following:
CDW OS ITSM Simulation/Executive Visioning Workshop
By participating in our IT Service Management (ITSM) business simulation workshop, the City of
Mesa and OMNIA Partners Participating Public Agencies can learn how to increase the
business impact of their internal service provision. This hands-on, highly interactive IT/Business
workshop is designed to educate the City of Mesa and OMNIA Partners Participating Public
Agencies’ leadership and stakeholders in the business structure of process with technology.
Participants are given roles in a sub-optimal business unit in which they have to respond to real,
everyday challenges and transform processes and underlying technology that meet the needs
of the business. Results improve as each round concludes.
Benefits of this workshop include the following:
Identify in real time how political, business, process, and technology issues intermingle
and affect overall business results.
Directly experience the increased efficiency yielded by process improvement.
Achieve better alignment between leadership and staff as it relates to both process and
internal cooperation.
Learn to work better together as a team so that projects succeed.
CDW OS ITIL Training: One-Day Awareness/Three-Day Foundation
Our approach takes you on a journey through the five stages of the ITIL service lifecycle and
helps the City of Mesa and OMNIA Partners Participating Public Agencies adopt best-practice
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Government LLC (“CDW•G”).
processes used by leading organizations worldwide with tremendous positive impact. Whether
you need full training and certification for key members or simply an executive overview for
greater awareness and adoption, we’ve got you covered.
Our One-Day Awareness workshop educates and informs leadership by using case studies
from organizations around the globe that have successfully implemented ITIL. We take a high-
level, results-oriented approach to the People, Process, and Platform elements of the service
improvement in order to convey:
Key concepts of ITIL
Practical guidance for applying ITIL to everyday IT situations
How to align with business, control costs, and improve IT service quality
Strategies to balance IT resources with business needs and objectives
The role of technology and how to maximize its value
Our Three-Day Foundation course covers all material specified in the ITIL Foundation certificate
and prepares attendees to successfully achieve their Foundation certification. We infuse real-
world examples throughout and discuss overcoming the practical challenges and barriers to
implementing process improvement. All of our instructors are ITIL experts and have years of
hands-on IT practitioner experience, enabling them to effectively intertwine theory and real-life
stories and scenarios.
CDW OS Process Alignment Workshop
Process improvement consulting is critical for state agencies striving to advance their process
maturity in order to improve IT service delivery responsiveness, maintain consistent levels of
service, and increase customer satisfaction.
Led by our Advisory Consultants, this half- or full-day Process Alignment Workshop is grounded
in ITIL and industry best practices. Instead of reinventing the wheel, we’ll focus on new
processes that are in-scope for a project, aligning with existing processes in order to work
together at all levels.
IoT Transformation Workshop
Our Internet of Things (IoT) Transformation Workshop is designed to help the City of Mesa and
OMNIA Partners Participating Public Agencies understand your data needs, determine return on
investment (ROI), and evaluate their foundational infrastructure to determine if any technical
components should be retired, evolved, or added before implementing an IoT technology
initiative.
In the workshop, we will walk through five focus areas:
Business drivers: We’ll outline business drivers for IoT, starting with your key
stakeholders, business processes, business systems, and linkage to company goals.
Data investigation: We’ll review the data that needs to be derived. What kind of data
are you gathering? Can this data be used by other departments? Is it revenue-
generating data that can be sold to your customers as a service? We’ll help you review
your data to determine how your business will benefit from the data discovered as part of
this workshop.
System of systems: Do you need to pull in third-party data for this solution? Examples
may include data from The Weather Company (an IBM business), mapping software, or
data from other external tools or systems.
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Government LLC (“CDW•G”).
Infrastructure readiness: We’ll determine if your infrastructure is adequate for the
proposed IoT solution.
IoT technology: You’ll understand what related IoT technologies will need to be
implemented for your new solution
CDW Information Security Cybersecurity Workshop
We offer half-day and full-day Cybersecurity Workshops for security leaders. We assemble our
top experts in a range of domains — from compliance to data governance to zero trust to IAM
and more — and spend dedicated time with your team to validate strategies, recommend best
practices and align with organizational goals and expectations.
Our workshops are tailored to each state agency’s needs and goals, with subject matter experts
from a range of specialty areas. These sessions can be scheduled to kick off the beginning of a
strategic planning cycle, to validate an existing plan or to “course correct” in the middle of
execution. Each full-day or half-day workshop includes:
Expert Panel: A grouping of experts, tailored to your desired topics of discussion.
Workshops can be domain specific or can span the entirety of your cyber strategy.
Clear Recommendations: Our workshops are designed to produce actionable
guidance that makes a material improvement in your security program.
Fresh Insights: Our experts are specialists in their fields, giving you the scoop on the
newest technologies, best practices in the field and 12-18-month trend predictions.
CDW OS Organizational Change Management Planning Workshop
This three-day workshop teaches participants the Organizational Change Management (OCM)
framework for managing the effect of change on an organization, including new business
processes, changes in organizational structure, overcoming cultural hurdles within an
organization and more. We accomplish this through an approach that is based on the five-step
ADKAR framework in order to help you deal with the human-aspect of change management:
Awareness, Desire, Knowledge, Action, and Reinforcement.
This workshop offers a myriad of valuable benefits aimed at enhancing your organizational
prowess. Delving into the organizational history of the City of Mesa and OMNIA Partners,
participants will gain a comprehensive understanding that serves as the foundation for crafting
an effective communication and marketing plan, inclusive of targeted training initiatives. The
workshop goes beyond theoretical concepts, providing practical insights into resistance
management planning, a crucial skill set designed to preempt and navigate adoption challenges
seamlessly. Additionally, our expert facilitators will guide participants in the formulation of a
robust coaching plan, enabling them to identify and leverage strategic opportunities for optimal
growth and development. In essence, this workshop is a holistic approach to empower your
team with the knowledge and tools needed to propel your organization toward success.
PMO Assessment Workshop
Our DCT leads our Project Management Office (PMO) Assessment Workshop. This workshop is
a high impact, comprehensive program to assess and improve Project Portfolio Management
(PPM) practices over the course of 3-4 weeks. This comprehensive program consists of three
survey domains: PPM current state, PPM satisfaction, and PPM assessment.
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Government LLC (“CDW•G”).
IT Practices Workshop
Led by our DCT team, the IT Practice Review workshop gives the City of Mesa and OMNIA
Partners Participating Public Agencies visibility into how your organization operates. Through a
holistic approach, we look beyond process documentation into how teams work together. Each
Agency is unique, and how processes are designed and implemented can either work for or
against business objectives. In 2 short weeks, agencies will have a high-level map of their
strengths and weaknesses and a plan to ensure their processes propel them to reach their
goals.
IT Resource Cost Benchmarking Workshop
It’s simply good business to operate in a cost-efficient manner and continually look and plan for
opportunities that will improve the bottom line. Led by our DCT team, our IT Resource Cost
Benchmarking Workshop can help the City of Mesa and OMNIA Partners Participating Public
Agencies identify and plan areas for cost optimization using data-based metrics and relevant
industry comparisons to support best-case decisions. Whether each agency is anticipating a
cost reduction mandate, focused on continuous improvement, or simply wants better insights
into their IT cost structure, our cost benchmarking study will have you covered.
For more of our training offerings and workshops, please see our training catalog in Appendix 3.
Maintenance Services
CDW•G offers various maintenance agreements to cover all types of vendors, products, and
service levels. Our offered maintenance agreements give access to cover all vendors, products,
and service levels with just one toll-free number. Types of available agreements include the
following:
Coterminous Support Contracts. A coterminous support contract can take the City of
Mesa’s existing manufacturer support plans and roll them together with one standard
end date to eliminate the risk of a lapse in coverage.
Break/Fix Maintenance Agreement. These annual maintenance agreements and
contracts cover the repair or replacement of in- or out-of-warranty equipment.
Retainer Contracts. Retainer contracts provide a designated block of time that
guarantees the City of Mesa’s access to field service and support staff, including system
engineers, network technicians, PCs, and printer repair technicians, and more.
For a more comprehensive overview, please see “Repair” above.
Advisory Services
Please see “Consulting and Advising” above.
Managed and Support Services
CDW•G offers a wide variety of managed and support services. In June 2023, we ranked #10
out of 501 in the prestigious 2023 Channel Futures Managed Service Providers (MSP) 501
rankings; MSPs that qualify for the list must pass a rigorous review conducted by the research
team and editors of Channel Futures. Applicants are ranked using a unique methodology that
weighs financial performance according to long-term health and viability, commitment to
recurring revenue, and operational efficiency.
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Government LLC (“CDW•G”).
Our Managed Services offerings allow the City of Mesa and OMNIA Partners Participating
Public Agencies to contract for support of your networks, systems, databases, and select
applications. Our modular approach to IT management allows you to select services that best
support your individual organization's goals and current capabilities.
We offer end-to-end solutions, including strategy development, technology selection,
implementation, and operation. We offer multiple delivery models, including on-premises, off-
premises, cloud, and as-a-Service models. Benefits of our Managed Services practice include
the following:
Establishing security posture
Improving governance and overall operation
Increasing availability and performance
Making informed, strategic decisions based on data
Services include:
Managed Infrastructure
Managed Cloud Services
Managed Security Services
Managed Resiliency Services
Managed Digital Experience
Managed Infrastructure Services
We offer ITIL-based monitoring and management services to help you manage your existing
environments and focus on value-driving initiatives with Mainframe, IBM Power Systems,
Converged and Hyperconverged Platforms, OS, Database, Storage, Network, Application
Managed Services, and Service Management. Part of our Managed Infrastructure Services
include, but are not limited to, the following:
Operating Systems, Applications, and Services
Managed Patching as a Service
Managed Mainframe Services
Managed Mainframe Automation
Managed Mainframe Monitoring
Data Center
Managed Colocation Services
Managed Storage Services
Managed Backup and Restore Services
Managed Server Virtualization Services
Managed Database Services
Managed Converged Infrastructure Services
Managed Hyper-Converged Infrastructure Services
Network
Managed Switching Services for OEMs such as Aruba, Cisco, Extreme, HPE, Juniper,
and more.
Managed Routing Services
Managed Load Balancing Services
Managed WAN Optimization Services
Managed Wireless Networking Services
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Government LLC (“CDW•G”).
Managed Policy and Access Services
Managed Cloud Services
We help make your cloud initiatives successful — from application through migration and
management with Cloud Enablement Services, Managed Private Cloud, Managed Cloud –
AWS, Azure, and Google Cloud Platform (GCP), Managed Security for AWS and Azure, Sirius
Power Cloud, SIEM as a Service, Monitoring as a Service, Patching as a Service, Unified
Communications as a Service and Backup as a Service.
CDW•G has a Government Cloud Managed Services Team that understands the unique
challenges public agencies face with regard to managed cloud solutions because we
understand that managing a complex and evolving cloud environment requires unique and
specialized skills. When production and business-critical systems must remain online without
disruption, we can keep your infrastructure operating optimally. Our Managed Services for
Cloud are an integral component of the City of Mesa and OMNIA Partners Participating Public
Agencies’ end-to-end digital transformation.
With CDW•G’s trio of cloud MSP certifications, we have the expertise and experience to support
the City of Mesa and OMNIA Partners Participating Public Agencies across all major cloud
platforms. With AWS MSP and Microsoft Azure MSP certifications already under our belt, we
are now one of a select few providers in North America, and an elite group of providers globally,
to hold all three major cloud MSP certifications. Whether Participating Public Agencies are
looking to migrate to the cloud, optimize their existing cloud environments, or manage multiple
cloud platforms, CDW•G has the capabilities, talent, and resources to help the City of Mesa and
OMNIA Partners achieve your unique goals. An overview of our Cloud Managed Services
offering is as follows:
Managed AWS Services: Our comprehensive next-generation Managed Services for
AWS is backed by more than 20 years of managed services support experience.
Delivered through CDW’s Enterprise Command Center and managed by AWS-certified
architects, consultants, and engineers, the City of Mesa and OMNIA Partners can focus
on proactive initiatives and outcomes, not technology management.
Managed GCP Services: Our GCP-approved architects, consultants, and engineers
provide the day-to-day management so you can harness the power of your technology
instead of simply managing it. Our cloud experts work closely with our customers to
guide them to an end-to-end cloud management strategy that brings clarity to the cloud.
Managed Azure Services: As a CSP provider for Azure and a Gold Platform member of
the Microsoft Partner Network, CDW assists customers with the adoption and
implementation of Azure securely and efficiently. We have a long-standing, award-
winning relationship with Microsoft that we extend to our clients.
Google Cloud Managed Service Provider (MSP) Initiative: CDW has successfully
completed the requirements to participate in the Google Cloud Managed Service
Provider (MSP) Initiative, bringing new capabilities to CDW•G’s services portfolio and
turning it into a trifecta in cloud-managed services. Google Cloud’s differentiators bring
to CDW an opportunity to accelerate customers’ interest in innovative Managed Security
Plays and Generative AI ventures. To receive this Google recognition, CDW
demonstrated through third-party expert-assessment deep knowledge of Google’s
technology stack; CDW proved experience and stability in long-term managed
customers and showcased a sound practice of support operations with Google-certified
individuals on-call.
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To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
Managed Security Services
Today’s siloed security tools force analysts to pivot from console to console to piece together
investigative clues, resulting in painfully slow investigations and missed attacks. Even though
they’ve deployed countless tools, teams still lack the enterprise-wide visibility and deep
analytics needed to find threats. Faced with a shortage of security professionals, the City of
Mesa and OMNIA Partners IT Teams can leverage CDW•G to simplify security operations in a
vastly changing security landscape. CDW’s Managed Security Services bring mature processes
and industry experts to support your security threat landscape.
The CDW Managed Security Services suite provides coverage for critical security tools and
processes. The support model includes 24/7/365 support; this type of around-the-clock
monitoring is essential for government entities like the City of Mesa and Participating Public
Agencies that require vigilance and prompt response, all while complying with local regulations
and standards. Our 24/7/365 model includes support for the following:
Vulnerability Scanning Management
Next-Generation Firewall
Endpoint Protection
Identity Access
Security Incident Event Management
Behavioral Analytics
Security Orchestration Automation and Response
Our 24/7/365 Security Operations Centers stop threats with a cohesive, multifaceted approach
designed to maximize return on investment by utilizing the top security tools in the industry,
including, but not limited to, the following: Tenable, Palo Alto Networks, Cisco, Check Point,
IBM, Exabeam, and CrowdStrike. Workflows are built on time-proven ITIL processes combined
with top-tier commercially available tools to avoid vendor lock-in due to proprietary solutions.
To enhance deployed security tools, CDW•G uses threat intel feeds, proactive threat hunting,
IOC research and investigation, automation, and machine learning. Your security landscape is
supported by expert analysts with extensive experience and credentials. Our security team has
500+ security certifications and a team of 500+ experts. Some of our certifications include, but
are not limited to, the following:
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To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
Figure 18. Overview of Security Certifications
Managed Resiliency Services
We help maintain business continuity and recover critical applications and data with Managed
Backup, Managed Disaster Recovery, and Managed High Availability.
Thoroughly protecting your organizational data from threats and recovering when needed can
be complicated. With CDW Data Protection solutions, from industry-leading partners, defining
data management capabilities throughout the data lifecycle — from creation to destruction — is
easy, and provided as a fully managed service.
CDW can completely operationalize your data protection environment for one low monthly fee,
with design, configuration, and implementation of your Rubrik environment according to your
requirements. Deployment, monitoring, and full support of the environment, including the
hardware and software, can all be done for a predictable monthly expense.
Managed Digital Experience
We help manage messaging, videoconferencing, voice, video, Unified Communications as a
Service, SD-WAN, and business applications. We help provide a richer end-user experience by
managing virtual workspaces such as virtual desktops and Citrix and the Microsoft Office 365
tools and orchestration.
Managed Services Levels
We provide three levels of managed services:
Advanced Monitoring -- Bronze
Advanced Monitoring includes comprehensive monitoring and alerting for
supported technologies. In addition to basic availability monitoring of devices and
services, CDW also provides error/exception monitoring, threshold monitoring,
and performance utilization monitoring. All monitoring data is available through a
web-based reporting engine.
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To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
Comprehensive Product Offering
k. Comprehensive Product Offering: Offeror’s complete catalog and services offered shall be available. Each offeror
awarded a contract under this solicitation may offer their complete product and service offering. Pricing for products
and services must be entered on the appropriate section of the Price Page. The City reserves the right to accept or
reject any or all items offered.
CDW•G’s comprehensive line of products and services can be found at www.cdwg.com. We
have also provided our Line Card in Appendix 2.
However, our offering would not be complete without highlighting our sector-specific services
and capabilities. We understand that state agencies, local governments, higher education
institutions, and K-12 entities have different needs.
CDW•G for Public Safety
CDW•G’s Public Safety Team has a specialized practice devoted to public safety issues, with
more than 20 years of experience and hundreds of engagements to our credit. Fire, Police, and
other Emergency agencies face unique challenges, even different from other government
agencies. Understanding this, we built a team with the sole focus of supporting our nations
critical Public Safety agencies. Our team of dedicated Public Safety Business Development
Managers will guide the City of Mesa and Participating Public Agencies to the most impactful
choices, address all the requirements, policies, and strategies you face every day, and show
you how the pieces fit together.
At CDW•G, we actively engage with fire, police, emergency medical services, emergency
management, and other agencies, offering invaluable insights into their myriad options.
Recognizing that a little guidance can yield substantial results, our profound knowledge and
expertise in deploying cutting-edge technology stand ready to empower decision-makers in
selecting optimal public safety solutions.
Modern-day emergency management and first response require fast and always-available
access to information. Without it, police officers, first responders, and emergency personnel are
at a disadvantage against criminals and natural disasters alike. Innovative digital solutions
provide new, engaging approaches to fulfilling missions and keeping communities safe.
Our offering covers the full spectrum of capabilities:
Video
In-vehicle video,
capture, and
management
Body-worn
cameras
Interview room
monitoring
Fixed security
Surveillance
Analytics
Collaboration and
telepresence
Case
management
Mobility
Mobile data
laptops and
tablets
Data collection
and scanners
Mobile printing
GPS and
automatic vehicle
location
Mobile access
routers
Wi-Fi solutions
Advanced
authentication
Data Center
Servers and
storage area
networks
Hyperconverged
infrastructure
Backup and
recovery
Virtualization
Cybersecurity
Unified
communications
Enterprise
wireless
Command, Control,
and Intelligence
Mission Critical
Operations
Centers
Data Visualization
and Analytics
Situational
Awareness
Platforms
Mobile and
Deployable
Solutions
Evidence
Management
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To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
Participating Public Agencies. In addition, we have dedicated CDW•G Education resources
aligned to these solution areas to help you understand and implement them. Moving forward,
we expect the landscape in which we compete to continue to evolve as new technologies are
developed, and we will continue to evolve with those technologies.
We offer a variety of education-specific services and solutions, some of which align with leading
manufacturers, such as Amazon Web Services (AWS), Microsoft, and Google. Our goal is to
help empower students, families, faculty, staff, and administrators as they explore and build
opportunities for improving academic outcomes. Some of these services and solutions include,
but are not limited to, the following:
CDW•G and Google for Education
We are a Premier Google Partner on a mission to empower schools to get the most out of
Google Workspace for Education. In August 2023, we were awarded Google Cloud’s Partner of
the Year in the Specialization category for excelling in the Education sector and delivering
positive customer outcomes. Our teams of education and technology experts have served more
than 4,200 districts across the US and Canada, including 12 of the 15 largest districts.
CDW Collaboration Amplified Support for Google for Education: Save your IT team
valuable time and resources and empower them to make the right decisions for your
institution’s digital infrastructure. Equip them with the support they need to prevent and
mitigate technical challenges like network errors, misaligned settings, security breaches,
app degradations, and more. The Amplified Support for Google for Education service
partners technical staff with Google IT specialists who provide on-demand support,
customized solutions, and professional collaboration to help your institution keep up with
Google’s ever-evolving environment, optimize the operation of your Google for
Education domain and Chrome OS, and achieve the strategic goals of your
administrators, educators, and students.
Support services include on demand support with highly responsive SLAs,
customized solutions, and professional collaboration.
CDW Collaboration Chrome Checkup: With the rapid adoption of education
technology through a 1:1 model, classroom carts, or computer labs, Google Admins are
managing the settings and configurations for Chrome and fleets of Chrome devices.
Neglecting to keep up with Google Chrome updates and the normal degradation that
comes with usage can leave Chrome devices vulnerable to metric and data errors,
security breaches, and operations issues. A Chrome Checkup explores an institution’s
current Chrome and Chrome device settings in the Google Admin console to provide
recommendations based on education best practices to ensure their fleet is optimized for
success and ready for deployment.
CDW Collaboration Google for Education Audit: Ongoing Google for Education
feature changes can make it difficult for you to keep your institution’s Google Workspace
domain up to date. Neglecting to properly configure even a few settings in the Google
Admin console can leave it vulnerable to undelegated access, metric and data errors,
and security breaches. The Google for Education Audit analyzes your Workspace
environment against the latest education best practices and Google Workspace updates
and provides an actionable plan to improve the efficiency of your domain for the success
of your administrators, teachers, and students.
CDW Collaboration – Google Voice for Education: Google Voice is a simple, smart,
and scalable cloud-based phone solution that allows administrators and teachers to stay
connected to students and parents via a desktop phone or cellular and computer devices
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Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
without having to use their own phone numbers. With the options of remote, hybrid, and
in-person teaching and learning models exposing the need for schools to have an
efficient communication system, Google Voice is a valuable option that puts
administrators and teachers in control of their call logs, whether teaching and learning
are happening in the building or at home. Google Voice is intelligently optimized, secure,
and compliant and fits seamlessly into the Google Workspace for Education workflow.
CDW Collaboration – Google Workspace for Education KickStart: The Google
Admin console has over 1,000 settings that do not come out of the box tailored to meet
the needs of your institution, and Google Admins are left to build out the Google
Workspace for Education domain on their own. This can result in misconfigurations,
improper OU structure, an abundance of delegated permissions, and security
vulnerabilities that affect teaching, learning, and safety. A Google Workspace for
Education KickStart provides institutions with a configuration guide for all the settings in
their Google Admin console. Recommendations are based on education best practices
and an institution’s unique strategic goals, so the domain is operating at its highest level
from day one.
CDW•G and Microsoft for Education
CDW’s Amplified for Education Services offer comprehensive Microsoft 365 EDU support to
schools, addressing your most urgent problems in classroom technology, remote learning,
device management and security. With our expertise, you can optimize your learning
environment by leveraging Microsoft technology and affordable Windows 11 Education devices
to their fullest potential.
We offer multiple Microsoft EDU Services for your environment, including:
Microsoft EDU Modern Management Program | Intune for Education Pilot: By
streamlining device management, reducing downtime and IT support costs, and
improving data protection, Intune for Education can complement schools’ current Intune
for Enterprise as an add-on or a stand-alone plug-and-play service. With its focus on
delivering high-quality, innovative, and inclusive education for all students, Intune for
Education empowers schools to leverage their existing infrastructure while enhancing
their device-management capabilities specifically tailored for educational settings.
Microsoft Education Discovery and Design | M365 EDU Ecosystem Assessment:
By providing clear guidance on what tools are being utilized or not utilized, this
assessment enables ITDMs to optimize software usage, reduce unnecessary spending
and make informed decisions about their technology budget.
Amplified for Microsoft EDU | Windows 11 Readiness Assessment: The Windows
11 Readiness Assessment includes a series of workshop sessions that help schools
evaluate EDU environments in preparation for the deployment of Windows 11 and its
features, identify scalability constraints, make informed decisions, and implement the
necessary enhancements to ensure successful adoption.
The CDW Education Collaborative | Microsoft: The CDW Education Collaborative is a
forward-thinking community of K-12 districts looking for insights and best practices for
administering and mastering Microsoft 365 Education and Google for Education
ecosystems. The Education Collaborative provides a one-stop shop to access useful
content and helpful advice from fellow education IT professionals, CDW professionals,
and Microsoft and Google insiders.
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Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
hired a general contractor to equip the room with enough electrical outlets and network drops
for the PCs and other equipment. With the infrastructure complete, CDW•G and their
installation partner installed the LED lighting and 65- and 75-inch Samsung displays. Once
the furniture and tech equipment arrived, we assembled the gaming desks and chairs and
installed the computers and gaming peripherals.
Outcome
In the fall of 2021, this junior high school opened a state-of-the-art esports room, transforming
a traditional classroom into a rich learning environment. This esports room has become the
home for a semester-long interdisciplinary course that teaches them about the career and
technical skills they will need in the fast-growing field.
Financing
l. Financing: Options available such as lease programs and conditional sales contracts.
CDW•G has an in-house Financing Solutions Team to help the City of Mesa and OMNIA
Partners Participating Public Agencies navigate among our tailored payment solution options,
which include leasing, financing, subscriptions, etc. We take a consultative approach to
financing options that ensure the City of Mesa and OMNIA Partners Participating Public
Agencies’ goals are met.
At CDW•G, we focus on providing the best solutions in the industry—and that includes
Financing Solutions. CDW•G can facilitate an agreement between OMNIA Partners Participating
Public Agencies and various leading financing companies that can help each Participating
Public Agency obtain the payment terms that best fit their unique needs and budget
requirements. Agencies can secure a payment solution structure with maximized options and
terms.
CDW•G’s Financial Partners provide the best option to fit the City of Mesa and OMNIA Partners
Participating Public Agencies’ needs. For agencies with a Master Lease Agreement established,
we likely have a partnership in place with their provider or can establish one, to extend their
existing agreement to incorporate purchases from CDW•G. Often, we leverage relationships
with our partners to offer more advantageous rates, terms, and structures. For agencies that
have diversity requirements to meet, we can recommend small and diverse partners that hold
relevant certifications.
Our Premier Financing Partners include, but are not limited to, the following:
Arrow Capital Solutions
Cisco Capital
Dell Financial Services
HPE Financial Services
Lenovo Financial Services
LEAF Commercial Capital, Inc.
Conditional Sales Contracts
CDW•G offers conditional sales contracts. Our consultative approach to financing options
ensures that the City of Mesa and OMNIA Partners Participating Public Agencies receive a
tailored solution offering that aligns with your needs and budget requirements.
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To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
Distribution of Products and Services
B. Describe how supplier proposes to distribute the products/service nationwide. Include any states where products
and services will not be offered under the Master Agreement, including US Territories and Outlying Areas.
CDW•G provides nationwide delivery for our hardware products and has a robust system in
place to secure timely delivery. Many of our top manufacturers and software publishers’
representatives are onsite at CDW•G’s sales offices to facilitate requests for information and
assist with designing the best possible solutions.
We receive detailed insight into supply chain availability, manufacturing delays,
distribution shortages, and overstocks, as well as other disruptions related to supply and
demand variability
We often secure additional inventory to offset any known supply issues
CDW•G works closely with our vendor partners to train and certify our account managers
and technical staff and to deploy and manage technologies in customer environments
CDW•G has received awards and recognition from our partners for developing and
delivering exceptional solutions
Products and services will be offered to all states under the Master Agreement, including US
Territories and Outlying Areas where allowable and applicable by local government regulations,
CDW•G contractual limitations, and our relationships with the respective manufacturers.
Additionally, due to the relationships that CDW•G has with both OEM partners and shipping
carriers, we ensure the traceability of products regardless of their origin. If products are shipped
directly from a manufacturer location, our logistics and drop ship team maintains active
communication with the manufacturer and the preferred carrier to ensure that the correct
number and model of products are being shipped, and that shipment schedules are being met.
We do not procure from gray market vendors and only work directly with manufacturers and
their authorized sources. Our supply chain complies with industry standards to support the IT
needs of public sector customers. Our catalog contains a vast range of manufacturers, so
customers can expect transparency since we do not manufacture products ourselves. The
Government Industry Data Exchange Program provides a report of counterfeit or suspected
counterfeit products weekly. We cross-reference this list with our inventory and sales. To date,
none (0%) of the products we’ve carried or sold have been classified as counterfeit. All of
CDW•G’s shipping and quality processes are based on the ISO 9001:2015 certification
standards, of which we are certified.
Streamlined Order Process and Fulfillment
Once an order is credit-released, it goes to the purchasing department to check whether the
products are in stock. If products require configuration services, they will be sent to CDW•G
configuration center, a designated area of our distribution center, where they will be configured
according to the customer’s specifications. Our highly trained and experienced configuration
technicians perform custom configurations very efficiently.
A product never leaves the configuration center without receiving a full three-stage quality
control check, even if it is only being asset tagged. Also, prior to shipping, all packed boxes go
through quality control checks.
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To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
Fulfillment
The order fulfillment process begins when a batch of orders are systematically released and
sorted according to type and priority; for example, split-case picks, full-case picks, oversized
picks, and install picks. Our ISO-certified order fulfillment procedures and requirements meet
rigorous industry standards to ensure that your order is shipped quickly and accurately.
Overnight and Configurations-Priority orders receive processing priority during order fulfillment.
Extendable conveyors move in and out of trailers, bringing product directly to the current loading
position and optimizing the number of people needed to load a trailer. CDW•G has an
agreement with UPS for direct lane shipping and will pre-sort packages into trailers that go
directly to a sorting hub closer to the end-destination. This reduces overall processing and travel
time to increase our 2-day delivery footprint.
The majority of orders are picked paperlessly, using radio frequency scanners, or voice picking
headsets in our Las Vegas (LV) distribution center to identify the product necessary for the
shipment and direct the coworker to the proper location. The product UPC is scanned to verify
quality and serial numbers are captured via a barcode scan. Smaller items are picked directly
into CDW branded boxes or padded envelopes, with automation for the carton assembly and
shipping label application in the LV distribution center. Larger items are placed onto the
conveyor where the entire carton is goes through a scan tunnel to review all barcodes and then
shipping labels are automatically applied. The largest items are picked in a similar manner via
forklift; coworkers are directed to the location, the product is scanned for quality, and then the
product is taken to a printing station to receive the shipping labels.
Efficient Distribution System
Our distribution centers are designed for continuous commitment to accuracy, quality, and
speed. Our facilities have multiple levels of storage, miles of high speed conveyors and sorters,
UPC bar code scanning, product serial number capture, with a paperless Radio Frequency (RF)
and Voice Directed picking processes. Each step in the product movement process is verified
with a barcode scan, from receiving through shipping. We ship 40,000 to 50,000 boxes per day
depending on the time of year.
As one of the largest direct marketing resellers in the US, CDW•G has positioned itself very
closely with the major shipping companies and other delivery service companies to provide
standard or expedited product delivery. Due to the extensive carrier worldwide service
capabilities, excellent record for on-time delivery, and competitive pricing, we ship the majority
of our products via UPS or FedEx. Both companies have on site employees at our distribution
centers, individuals with a track record of supporting CDW•G with sophisticated capabilities to
leverage their intermodal transport options. We also have contracts with truck load (TL) and less
than truck load (LTL) carriers for large orders and heavy products.
Master Agreement Pricing Compliance
C. Describe how Participating Agencies are ensured they will receive the Master Agreement pricing; include all
distribution channels such as direct ordering, retail or in-store locations, through distributors, etc. Describe how
Participating Agencies verify and audit pricing to ensure its compliance with the Master Agreement.
A designated Program Management Team working alongside Ty Robles, the City of Mesa and
OMNIA Partners’ Program Manager, ensures that Participating Public Agencies will receive
Master Agreement pricing. Ty and the Program Management Team regularly conduct self-audits
to ensure pricing compliance and take corrective action when needed.
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To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
Compliance
Immediately upon award of a contract, Ty reviews and disseminates the contract documents
and all related proposal documents, recording all items that CDW•G will need to manage. Ty is
responsible for ensuring that CDW•G observes commitments included in the contract. For
example, if CDW•G commits to a pricing structure based on a certain discount from advertised
pricing, it is Ty’s responsibility to record the pricing in the contract management software, which
then locks the structure for purchases made under the contract. Since Ty is often the person
most familiar with the contract, she will also make recommendations for improvements and
efficiencies based upon their constant analysis of the contract’s provisions and trends with the
City of Mesa and OMNIA Partners' use of the contract.
Automated Contract Management System
Ty sets up the pricing in our Contract Management System and works with our in-house
eProcurement/Digital team to update your online catalog with fixed pricing and the various
logons and security settings for OMNIA Partners’ Participating Public Agencies. Once the
structure is loaded, no additional manual intervention is needed to maintain it. End users will be
able to view and verify the contracted pricing through this unique URL without the need to log in
with a password.
Distribution Channels
CDW•G offers various distribution methods for our customers. It is of the utmost importance that
our customers can purchase from us however is easiest for them. CDW•G works with several
other companies to help to process, handle, and/or ship hardware products to customers. In
addition to the manufacturer and distributor partners we work with, we have built strong
relationships with industry well-known carriers such as FedEx Parcel, UPS Parcel, UPS Freight,
FedEx Air Freight, CEVA LTL services (less than truckload), and local messenger services.
We provide the City of Mesa and OMNIA Partners Participating Public Agencies with a Premium
Page in which you can quickly and efficiently place and track the status of your orders.
As one of the largest resellers, CDW•G has established very good working relationships with the
major manufacturers in the technology industry. Our buying power attracts the industry’s top
manufacturers, including their best prices and rebates. Most manufacturers send us daily
Electronic Data Interchange (EDI) downloads with pricing and product availability information.
Also, we receive timely notifications regarding product changes and lifecycles, as well as real
time inventory information.
Our two distribution centers are located in close proximity to principal distributors; this enables
us to obtain competitively priced, non-stocked items relatively quickly. If a product is out of stock
in CDW•G distribution centers, CDW•G can leverage our local and national distribution network;
if the product is in stock in the distribution network, CDW•G can generally secure product(s)
from our local distribution network within 24 hours. The value-added benefits of our highly
automated state-of-the-art distribution systems are that the City of Mesa and OMNIA Partners
Participating Public Agencies will receive the right products quickly, configured correctly and
ready to use; this will enable you to maintain a high level of productivity and to better serve your
organization and citizens.
The City of Mesa and OMNIA Partners Participating Public Agencies contact your dedicated
CDW•G Account Manager to place an order via phone, email, or fax; additionally, you can use
your CDW•G Account Center to place orders.
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To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
Shipment Partners
D. Identify all other companies that will be involved in processing, handling or shipping the products/service to the
end user.
We work with several authorized channel partners to deliver solutions to OMNIA Partners
Participating Public Agencies. These include OEMs, Publishers, Cloud Solution Providers, and
Distribution Partners (Tech Data, Ingram Micro, SYNNEX, Avnet, and Arrow Electronics). In
addition to the manufacturer and distributor partners we work with, we have built strong
relationships with industry well-known carriers such as FedEx Parcel, UPS Parcel, UPS Freight,
FedEx Air Freight, CEVA LTL services, Tforce, and local messenger services.
Due to the extensive carrier worldwide service capabilities, excellent record for on-time delivery,
and competitive pricing, we ship the majority of our products via UPS or FedEx. Both companies
have on-site employees at our distribution centers; these individuals have a track record of
supporting CDW•G with sophisticated capabilities to leverage their intermodal transport options.
Depending on the unique needs of each opportunity, CDW•G will work with these resources in
conjunction with the City of Mesa and OMNIA Partners Participating Public Agencies to choose
additional vendors that best fit based on the work and needs of the customer. Details of the
chosen vendor will be provided to the interested party during scoping.
Distribution Centers
E. Provide the number, size and location of Supplier’s distribution facilities, warehouses and retail network as
applicable.
CDW•G has two large strategically located distribution centers controlled by a Warehouse
Management System (WMS) that ensures speed and accuracy throughout the order fulfillment
and distribution processes. CDW•G has a 450,000-square-foot distribution center located at our
headquarters in Vernon Hills, IL, and a 513,000-square-foot distribution center located in North
Las Vegas, NV.
Addresses for our distribution centers are as follows:
Las Vegas Distribution Center
3201 E Alexander Rd.
North Las Vegas, NV 89030
Vernon Hills Distribution Center
200 N Milwaukee Ave.
Vernon Hills, IL 60061
These locations facilitate quick distribution of products to our growing customer base throughout
the country. The Vernon Hills (VH) distribution center focuses on distributing products to
customers east of the Mississippi River, while the Las Vegas (LV) distribution center primarily
serves the western part of the United States.
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To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
We have access to more than 100,000 top brand-name products from more than 1,100 leading
manufacturers. Due to the size of our facilities, which span four levels of storage and three level
picking modules, forklifts are required to stock and pick products as needed.
We hold more than $500M of inventory in our two in-house distribution centers that total almost
one million square feet.
The value-added benefits of our highly automated state-of-the-art distribution systems are that
the City of Mesa and OMNIA Partners Participating Public Agencies will receive the right
products quickly, configured correctly and ready to use; this will enable the City of Mesa and
OMNIA Partners Participating Public Agencies to maintain a high level of productivity and to
better serve your communities.
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To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
Training, and
Reporting
Customer History and Use Cases (State and Local, K-12,
Higher Education)
Training Kickoff WebEx and Recording
External Contract Announcements and Activities
CDW•G Dedicated Account Team Flyer
Invitation to “Meet the CDW•G Team” Event
eProcurement Updates
Customizable Contract Announcement Flyer (agency,
school district, etc., with account team specifics)
OMNIA Partners Website Collaboration
Training
Training Review and Finalization with OMNIA Partners
User Guide Review and Finalization with OMNIA Partners
Customer Training Announcement and Sign Up
Live Training Scheduled
WebEx Recording
Reporting
Reporting Cadence Established
Initial Test Report Reviewed and Approved
Maintenance, Updates,
Contract Renewals and
Growth
Annual Review of Support Systems
Product Updates and Technology Roadmap
Training Updates and Refreshers to Account Team
Monthly Cadence with OMNIA Partners
Monthly Marketing Updates (Newsletter Email Blasts)
Contract Renewal Requirements Fulfilled
Expansion Plans to Engage New Customers
Transition Timeline, Key Milestones, and Required Resources
CDW•G has developed a Transition Plan with stages, initial timelines and milestones, and
resources required from the City of Mesa to help ensure a complete transition with no
interruption to contract execution and delivery. Stages of transition include the following:
Account Logistics is the first step in ensuring a smooth transition to contract ownership
and execution and includes review and finalization of the transitions plan for Participating
Public Agencies’ specific agreements under incumbent contract.
Customer Engagement lays the foundation for transparency, communication, and
ownership across the life of the contract. Working with the City of Mesa, CDW•G will
host a “Meet the Team” event where members of CDW•G Sales Leadership, Sales
Management, Account Management, and Program Management will be on hand to meet
customers, answer questions, and kick off the new contract. To help ensure CDW•G’s
understanding of the goals, mission, challenges, and timelines of customers, we
welcome the opportunity for one-on-one or group discussions with IT stakeholders, IT
teams, and business owners.
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© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
launch contracts to the CDW•G teams with the most powerful and applicable details to optimize
the success of this new Agreement.
We bring leaders from across our public sector teams together with OMNIA Partners multiple
times a year to review contract initiatives, joint goals, and customer feedback. OMNIA Partners
can look forward to collaborating with diverse group of leaders who have extensive experience
with the OMNIA contract portfolio, including Mark Ellis, Elysse Wayman, Heather Kohls, and
Chris Webb.
Our ongoing effort in specific target accounts helps increase contract utilization and drive
contract adoption amongst nonparticipating agencies. We meet monthly to review the current
state of the business and execution of our growth and marketing strategies.
Training and Education
ii. Training and education of Supplier’s national sales force with participation from the Supplier’s executive leadership,
along with the OMNIA Partners team within first 90 days.
CDW•G is committed to providing training and education to our national sales force in
collaboration with our Executive Leadership and OMNIA Partners during the initial phase of
contract signing in the first 90 days.
CDW•G’s Program Management and Capture Teams are singularly devoted to launching and
managing contracts of this particular magnitude, including significant incumbent contracts with a
customized approach. These groups’ responsibilities are separate from those held by account
managers. Members of the Program Management Team are dedicated to maintaining contract
compliance and administering contract procedures, while the Capture Team focuses on building
strategy of contract capture and contract success. Together, they collaborate on a formal
contract launch plan. CDW•G invests in these resources based on our understanding that
contracts are complex commitments.
The City of Mesa and OMNIA Partners’ dedicated CDW•G Program Manager, Ty Robles, has
an in-depth working knowledge of OMNIA Partners, including the former cooperatives, National
IPA and TCPN. She collaborates with CDW•G’s marketing department to create awareness and
training campaigns to enable our national sales force.
Over the first 90 days, in partnership with the OMNIA Partners team, Ty will engage key
members of the CDW•G’s executive leadership team to implement our contract launch strategy
plans. With our experience on our existing OMNIA contracts, our robust implementation plan
ensures we are able to bring our national sales force up to speed quickly.
We will be ready to roll out a robust training program for our sellers and technical SMEs, upon
contract award. Training content will cover contract scope and operations, growth strategy
endorsed by executive leadership, and the contract benefits. We expect this to happen within
the first 30-45 days of the contract signature. The documentation Ty compiles in conjunction
with our marketing department will be customized depending on the needs and the region of the
seller to ensure our messaging matches the customers within that geography.
Our sellers will then be equipped with relevant collateral to communicate to customers the
benefits and strength of this contract. Curriculum development, trainings, and collateral creation
will be completed within 90 days of contract award. Our launch strategy extends beyond 90
days with a quarterly review to ensure plan to action. As with current contract, we will continue
to have ongoing training through the life of the contract.
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© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
Marketing Plan
B. Provide a detailed ninety-day plan beginning from award date of the Master Agreement describing the strategy to
market the Master Agreement to current Participating Public Agencies, existing Public Agency customers of Supplier,
as well as to prospective Public Agencies nationwide immediately upon award, to include, but not limited to:
Just as our Program Management team leads contract launch and maintenance requirements,
our Marketing team, including Cathy and Trenece, are already engaged will continue to build
comprehensive, strategic marketing programs for our OMNIA Partners contracts.
Additionally, our sales force upholds strategic relationships with current and potential OMNIA
Participating Public Agencies. These relationships uniquely position us to develop and deliver
awareness and growth campaigns to members through a trusted advisor network. Our account
teams have long-standing customer relationships in which they often become an extension of
their customers’ IT and purchasing teams. Our account managers speak with their customers
weekly, if not daily. As a result, our customers turn to their account managers for purchasing
recommendations, including which contracts to leverage. Within 90 days of contract award, we
will leverage this trusted advisor network and our marketing capabilities (e.g., customer-facing
collateral, email campaigns, call campaigns, social media, etc.) to quickly and effectively alert
registered and potential customers of the new contract and its benefits.
CDW•G has a robust approach towards publicizing and promoting the new agreement and
differentiating from our existing contract. Our live touch approach includes a proactive
communication program, as well as both inside and field sales teams meeting with eligible
users.
Our customers rely on their account manager as an expert resource; this includes leveraging
contracts. CDW•G’s sales and marketing plan combines past CDW•G marketing successes with
a strategy to effectively capture net new business. We leverage our reporting capabilities to
determine potential target customers. After determining targets, CDW•G can then educate them
on the benefits of the new contract and grow net-new business. Through this method, the City of
Mesa, OMNIA Partners, and CDW•G will gain traction with users faster than a supplier that does
not have these existing relationships in place.
Press Release
i. Creation and distribution of a co-branded press release to trade publications
To successfully implement a marketing plan, marketers must first know their audience and how
to access them. CDW•G partners with various trade publications to access our target
customers.
Within 90 days of contract launch, our marketing team will work with OMNIA Partners to develop
content to disseminate to customers. Below, we have outlined potential avenues in which we
can access target customers.
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© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
Publications
CDW•G partners with industry experts to publish sector-specific online and hardcopy magazines
for State (StateTech), K-12 (EdTech Focus on K-12), and Higher Education (EdTech Focus on
Higher Education).
To successfully implement a marketing plan, marketers must first know their audience and how
to access them, and these publications help access our target customers. All of the
aforementioned publications deliver relevant content via print, blog, video case studies, and e-
newsletters on topics including classroom, cloud, data center, hardware, software, security, and
services.
Additional publications include:
CoSN
EdTech Magazine: Focus on Higher Ed
EdTech Magazine: Focus on K-12 Education
EDUCAUSE
NASCIO
NASTD
State Tech Magazine
Advertisements and Cobranding
CDW•G has a dedicated Marketing Team who collaborates with OMNIA Partners and external
marketing teams to profile CDW•G and partner-delivered technology productions, solutions, and
services on customized flyers that are easily accessed electronically or printed to hand out.
The following page contains an example from Quarter 1 of 2023 for our current City of Mesa
and OMNIA Partners contract. This flyer was designed to bring value to those new to CDW•G
as well as long-time agency users and partners. Our marketing flyers can be designed and
customer depending on each participating Public Agency’s individual needs and requirements.
In the sample below, the flyer contains information such as the following:
Quantified examples of CDW•G’s experience and approach to serving State and Local
Government as well as educational entities
Samplings of our breadth and depth of industry partnerships
Figure 20. StateTech and EdTech Magazine Covers
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© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
Contract specifics where customers can find CDW•G delivered solutions and services
Details about the CDW•G and OMNIA Partners relationship
We look forward to continued collaboration with the City of Mesa and OMNIA Partners.
City of Mesa, Information Technology Solutions, Products, and Services
397
© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
City of Mesa, Information Technology Solutions, Products, and Services
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© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
Social Media
CDW•G meets our customers where they are on today’s technology horizon. The CDW Social
Squad is made up of employees dedicated to social media; they push customized content to
and through social media outlets, including relevant articles, emerging technology news,
information on available contracts, and upcoming events in customer-specific markets. We can
customize this content to be relevant to the City of Mesa and OMNIA Partners Participating
Public Agencies.
With nearly 1,700 entries and counting across topics including Cloud, Data Center, Digital
Workspace, Networking, Security, and Software, CDW’s Research Hub delivers evocative and
relevant content. Authored by our own subject matter experts, articles are written to help our
customers navigate and digest the overwhelming amount of data that comes at them every day
as they work to make better decisions for more effective and efficient solutions that meet their
individual goals.
Announcement
ii. Announcement, Master Agreement details and contact information published on the Supplier’s website within first
90 days
We have created a tab on our OMNIA Partners Premium Page so that Participating Public
Agencies can easily shop for featured products. The tab is currently active for the existing City
of Mesa and OMNIA Partners contract. Upon contract signing, the contract goes live and
features co-branded materials with your logo and message within the first 90 days. This website
will include up-to-date pricing on all eligible products. The City of Mesa and OMNIA Partners
Participating Public Agencies access the information they need when they need it and benefit
from real-time updates to inventory and prices.
Co-branded Marketing Materials
iii. Design, publication and distribution of co-branded marketing materials within first 90 days
Upon contract award, CDW•G will conduct a collaborative kick-off meeting with OMNIA Partners
and CDW•G stakeholders dedicated to developing our go-to-market strategy, including the
development and distribution of co-branded marketing materials within the first 90 days.
Our standard contract launch process includes developing collateral to promote contract
awareness and education among internal and external stakeholders. Content will focus on the
administrative and strategic value of utilizing this agreement. Specifically, we will highlight the
convenience of the online portal, changes between this agreement and the previous, as well as
the cost and time savings associated with consolidating transactional procurement needs by
leveraging the new agreement.
Possible outlets to disseminate content include our internal Corporate Communications, our
Public Sector Publications (State Tech & Ed Tech), a sale-led communications campaign, and
Social Media. We use Twitter, Facebook, and LinkedIn as avenues for marketing, education,
updates, and general communication with customers. Active social media helps customers stay
informed with links, posts, and articles of interest in the way that they choose to receive
information. We also maintain an internal group focused on submitting and curating social
media content called the Social Squad; members of the Social Squad are encouraged to submit
content on a number of topics, including industry news, products and deals, emerging
technologies, product launches, featured partners, and more.
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© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
We are able and willing to participate in co-branding marketing opportunities with the City of
Mesa and OMNIA Partners. For instance, we can continue to include our co-branded logo to
include in social media advertisements, the agreement’s customized Premium Page, customer-
facing digital and print one-pagers, and customer-facing emails.
Trade Show and NIGP Annual Form Commitment
iv. Commitment to attendance and participation with OMNIA Partners at national (i.e. NIGP Annual Forum, NPI
Conference, etc.), regional (i.e. Regional NIGP Chapter Meetings, Regional Cooperative Summits, etc.) and supplier-
specific trade shows, conferences and meetings throughout the term of the Master Agreement
v. Commitment to attend, exhibit and participate at the NIGP Annual Forum in an area reserved by OMNIA Partners
for partner suppliers. Booth space will be purchased and staffed by Supplier. In addition, Supplier commits to provide
reasonable assistance to the overall promotion and marketing efforts for the NIGP Annual Forum, as directed by
OMNIA Partners.
CDW•G has enjoyed participating in the NIGP Annual Forum in past years and will strive to
participate with commercially reasonable efforts. We believe in the mission to “develop, support
and promote public procurement” and look forward to sharing our best practices with other non-
competing OMNIA Partners vendors.
Advertising
vi. Design and publication of national and regional advertising in trade publications throughout the term of the Master
Agreement
CDW•G will advertise the contract in our own highly viewed publications and our contract-
specific email campaign. We will continue to promote the contract via avenues such as our
EdTech and State Tech publication sites, as well as CoSN, EDUCAUSE, NASCIO, and NASTD.
Ongoing Marketing and Promotions
vii. Ongoing marketing and promotion of the Master Agreement throughout its term (case studies, collateral pieces,
presentations, promotions, etc.)
CDW•G will market and promote the contract through various avenues, such as announcements
in our publications, email campaigns, and on the contract's CDW•G premium page. We look
forward to working with OMNIA Partners to develop our marketing strategies utilizing our current
monthly cadence to discuss specific goals/targets for the new contract.
OMNIA Premium Page
viii. Dedicated OMNIA Partners internet web-based homepage on Supplier’s website with:
• OMNIA Partners standard logo;
• Copy of original Request for Proposal;
• Copy of Master Agreement and amendments between Principal Procurement Agency and Supplier;
• Summary of Products and pricing;
• Marketing Materials
• Electronic link to OMNIA Partners’ website including the online registration page;
• A dedicated toll-free number and email address for OMNIA Partners
City of Mesa, Information Technology Solutions, Products, and Services
400
© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
CDW•G currently hosts a dedicated web page for our OMNIA agreements:
www.cdwg.com/omniapartners. This site includes all contract documentation, marketing
materials, products and pricing, and relevant links.
Upon award, we will update the premium page to reflect updated contract pricing and terms.
The updated Premium Page will include the following:
The City of Mesa and/or OMNIA Partners standard logo
Copy of original Request for Proposal
Copy of Master Agreement and amendments between Principal Procurement Agency
and Supplier
Summary of products and pricing
Marketing materials
An electronic link to OMNIA Partners’ website, including the online registration page
A dedicated toll-free number and email address for the City of Mesa and/or OMNIA
Partners
Our team will review the tailoring of our current Premium Page with the OMNIA Partners team to
ensure that the dedicated webpage meets all of the Participating Public Agencies’ needs.
Transition Plan
C. Describe how Supplier will transition any existing Public Agency customers’ accounts to the Master Agreement
available nationally through OMNIA Partners. Include a list of current cooperative contracts (regional and national)
Supplier holds and describe how the Master Agreement will be positioned among the other cooperative agreements.
The current contract vehicle is a critical component of CDW•G’s contracting portfolio. Some
Participating Public Agencies’ specific agreements under the current contract are sole source
and others have statewide adoption. This approach has enabled us to market and increase
adoption of the contract significantly. CDW•G currently holds a significant number of cooperative
Figure 21. OMNIA Partners’ Premium Page
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© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
purchasing contracts, including OMNIA Partners, Public Sector (fkna NIPA), Association of
Educational Purchasing Agencies (AEPA), and Sourcewell (fkna NJPA). CDW•G’s approach is
solutions-focused and focused on providing consultation to assist our customers. Some
customers mandate use of a specific agreement; in other instances, we work in offering the
various contracting options best suited for their specific procurement needs. With all public
nationwide contracts, we have maintained the transparency of our contract portfolio to our
customers. CDW•G continues to prove without a doubt that we can keep our commitment to
making this contract prosperous amongst our portfolio of offerings.
Under our existing contract with the City of Mesa, we have adoption within all 50 states and
utilization by 900 State Agencies, 6,750 Local Government entities, 1,400 Higher Education
entities, and 2,300 K-12 entities. Of these entities, we have successfully built and launched over
92 Participating Public Agency-specific agreements.
Additionally, in 2024, we are building a formal plan with OMNIA Partners by aligning our
strategic accounts with the OMNIA Partners sales team to build additional formal adoption of the
City of Mesa contract. We have transitioned a number of customers and their solicitation
opportunities to OMNIA Partners contracts in the form of participating agreements, taking into
account the best interest of the customer. We continue to examine opportunities for
underpenetrated or net new customers to increase adoption of the contract.
Logo Usage
D. Acknowledge Supplier agrees to provide its logo(s) to OMNIA Partners and agrees to provide permission for
reproduction of such logo in marketing communications and promotions. Acknowledge that use of OMNIA Partners
logo will require permission for reproduction, as well.
CDW•G acknowledges and agrees to provide its logo(s) to OMNIA Partners, Public Sector and
agrees to provide permission for reproduction of such logo in marketing communications and
promotions. We additionally acknowledge that use of OMNIA Partners logo requires permission
for reproduction, as well.
The core component of CDW•G’s brand identity is its corporate logo; therefore, we ask that you
carefully consider the following guidelines when using it.
When using the CDW•G logo, you agree to the following:
You may use the logo(s) only in the exact form provided by CDW•G and only to
accurately and actively link from a website that is under your control to the home page of
CDW.com (or another address provided by CDW•G) and for no other purpose.
You may not incorporate the logo(s) into any other logo or design.
You may not to use the logo(s) in a way that suggests that you or your company or
products are affiliated with CDW•G or its products or services in any way.
You may not display the logo(s) on any website that disparages CDW•G or its products
or services, infringes any CDW•G intellectual property or other rights, or violates any law
or regulation.
No other logo or design element should appear within 0.5 inches of the CDW•G logo.
You may not frame or alter the CDW•G website in any way.
At CDW•G’s direction, you will immediately remove the logo(s).
Your limited right to use the logo(s) does not constitute a grant of any other right or
license. All other rights are reserved by CDW•G.
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© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
CDW•G disclaims all warranties, express and implied, regarding the logo(s), including
warranties against infringement. You agree to indemnify CDW•G from and against any
and all claims and liabilities arising out of your use of the logo(s).
Sales Initiatives
E. Confirm Supplier will be proactive in direct sales of Supplier’s goods and services to Public Agencies nationwide
and the timely follow up to leads established by OMNIA Partners. All sales materials are to use the OMNIA Partners
logo. At a minimum, the Supplier’s sales initiatives should communicate:
i. Master Agreement was competitively solicited and publicly awarded by a Principal Procurement Agency
ii. Best government pricing
iii. No cost to participate
iv. Non-exclusive
CDW•G confirms we will be proactive in direct sales to OMNIA Partners Participating Public
Agencies nationwide.
We are happy to create a contract announcement flyer with the new contract information. We
would like to further discuss the inclusion of II and IV and will revise our marketing pieces to
include a mutually agreeable message that best represents the value of the contract that is in
the best interest for our customers.
Sales Training
F. Confirm Supplier will train its national sales force on the Master Agreement. At a minimum, sales training should
include:
i. Key features of Master Agreement
ii. Working knowledge of the solicitation process
iii. Awareness of the range of Public Agencies that can utilize the Master Agreement through OMNIA Partners
iv. Knowledge of benefits of the use of cooperative contracts
CDW•G acknowledges and complies with the above requirement. CDW•G’s Program Manager,
Ty Robles, will work directly with our sales leadership, the City of Mesa, and OMNIA Partners to
develop and execute a training program for our sales force. Training content will address all of
these elements. Our sellers will then be equipped with relevant collateral to communicate with
customers the value and ease of procurement that we know OMNIA Partners provides.
Curriculum development, trainings, and collateral creation will be completed within 90 days of
contract award.
At a minimum, training will include the following topics:
I.
Key features of Master Agreement
II.
Working knowledge of the solicitation process
III.
Awareness of the range of Public Agencies that can utilize the Master Agreement
through OMNIA Partners
IV.
Knowledge of benefits of the use of cooperative contracts
City of Mesa, Information Technology Solutions, Products, and Services
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© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
Dedicated Team
G. Provide the name, title, email and phone number for the person(s), who will be responsible for:
i. Executive Support
ii. Marketing
iii. Sales
iv. Sales Support
v. Financial Reporting
vi. Accounts Payable
vii. Contracts
The required information is provided below.
Executive Support
David Hutchins – Vice President, Strategic Programs
Email: david.hutchins@cdwg.com | Phone: +1 (847) 968-9782
Marketing
Cathy Sionkowski – Manager, Field Marketing
Email: cathsio@cdw.com | Phone: +1 (248) 223-4562
Sales
Luke Anderson – Sales Manager
Email: lukeand@cdwg.com | Phone: +1 (847) 419-7416
Sales Support
Chris Anderson – Executive Account Manager
Email: chrande@cdwg.com | Phone: +1 (847) 371-7149
City of Mesa, Information Technology Solutions, Products, and Services
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© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
Financial Reporting & Contracts
Ty Robles – Program Manager
Email: taisrob@cdw.com | Phone: +1 (203) 851-7239
Accounts Payable
Marisel Colon – Supervisor, Collections
Email: maricol@cdw.com | Phone: +1 (847) 371-2218
Sales Structure
H. Describe in detail how Supplier’s national sales force is structured, including contact information for the highest-
level executive in charge of the sales team.
CDW•G utilizes a sales force has the resources to work with multiple entities simultaneously,
including the City of Mesa and OMNIA Partners’ Participating Public Agencies. CDW•G was
formed in 1998 to create a company with an exclusive public sector focus. Our customers
have access to regionally based, segment-focused, dedicated teams to help ensure CDW•G
meets all their needs while supporting their vision and mission. CDW•G is never satisfied with
the status quo in our delivery of technology solutions and services. With a foundation of
transparent and open communication, our account and program management teams work with
customers to identify potential improvements and solicit and act on candid feedback. It is
through this regular exchange that we share lessons learned, new strategies, and best practices
across our customer base.
We have a large manufacturer presence in our offices across the country and are blanketed in
the field with our field account executives. To provide each OMNIA Partners Participating Public
Agency with one contact who is knowledgeable of every nuance of your organizations, Account
Teams are further segmented by agency type, Education (K-12/High Ed) or Government. This
allows us to provide each customer with one contact who is knowledgeable of every nuance of
their organization. Account Teams often consist of an Account Manager (AM) and their Sales
Manager, as well as an Advanced Technology Account Executive (ATAE) and their Field Sales
Manager. Together, AMs, ATAEs, and their respective managers are led by Sales Directors,
also segmented by region and vertical.
AMs and ATAEs represent different roles and responsibilities, working in concert to ensure that
their customers’ needs are met. ATAEs are located in market, often arranging on-site visits and
are assigned to accounts that may have an emphasis on professional services.
Expertise in Each Sector
CDW•G customer teams are built from the ground up with clearly defined roles, responsibilities,
and escalation paths – all sharing a common goal of exceptional customer service and
City of Mesa, Information Technology Solutions, Products, and Services
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© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
satisfaction. Dedicated account teams serve their customers with exemplary service and
customer satisfaction across State agencies, local governments, and municipalities; public and
private school districts / K-12; and institutions of higher education. This segmentation allows a
singular focus for each team and delivers a customized measure of support specific to each
customer. Our teams are responsible for quotes, orders, pre-and post-sales consultation, and
issue resolution over the life of the contract. Graphics that illustrate our sales organization are
provided below.
Each segment is further broken down by region and supported by local offices across the
country. This regional, state, and local focus gives dedicated CDW•G Account Managers the
opportunity to do the following:
Form meaningful long-term relationships with customers
Intimately understand their requirements, budgets, and user community
Proactively provide an exceptional customer experience
State and Local Government
CDW•G’s state and local government sales team is 250 coworkers strong, serving the 50 states,
from the largest state agencies to the smallest rural community. Each state has a dedicated
team assigned to ensure that each agency feels heard with personalized customer service.
K-12 (Public and Private School Districts)
Our K-12 sales team consists of 400 coworkers. CDW•G is one of the largest K-12 technology
solutions providers and is a trusted IT partner to more than 15,000 K-12 districts. Our education
strategists and learning environment advisors are former educators, principals, professors, chief
technology officers, and instructional technologists focused on addressing the unique needs and
requirements in partnership with the world’s leading IT innovators. Our K-12 team includes
regional managers, Advanced Technology Account Executives, Solution Architects, Education
Strategists, and dedicated Account Managers.
Higher Education
CDW•G’s higher education sales team has approximately 198 coworkers across the US
dedicated to the higher education industry that understand the needs, challenges, and market
best practices. We have 50+ student interns across college and university campuses, who we
train and develop for post-graduate career paths to thrive in the workplace. Our team has
business relationships with approximately 3,000 colleges and universities, allowing us to
understand challenges and map those to success.
Public Safety Team
We understand that the City of Mesa and OMNIA Partners Participating Public Agencies have a
mission to safeguard the public; our mission is to help you do it. We have a specialized practice
devoted to public safety issues, our Public Safety Team, with thousands of engagements and
over a decade of dedicated experience. CDW•G’s Public Safety experts work with police, fire,
emergency management, and EMS departments to design and deliver complete solutions from
hand-held, ruggedized devices with the latest security and other software to custom displays
and other technology for command centers.
City of Mesa, Information Technology Solutions, Products, and Services
406
© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
Figure 22. State and Local Government Sales Team Organization
City of Mesa, Information Technology Solutions, Products, and Services
407
© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
Figure 23. K-12 Sales Team Organization
City of Mesa, Information Technology Solutions, Products, and Services
408
© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
Figure 24. Higher Ed Sales Team Organization
Our Approach
One clear advantage of the CDW•G approach is the opportunity for each Account Manager to
be an expert within their sector, enabling them to respond to the very specific needs of the City
of Mesa and OMNIA Partners’ Participating Public Agencies.
State and local Account Managers follow developing legislation and understand local
procurement requirements and their impact on the ability to deliver robust solutions.
City of Mesa, Information Technology Solutions, Products, and Services
409
© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
Account Managers in education understand the unique impact of the Family Educational
Rights and Privacy Act and other privacy laws on technology solutions and services.
Education Strategists have the background knowledge and experience in helping
districts win competitive grants.
With roughly 1,900 CDW•G coworkers, supported by more than 12,000 coworkers throughout
the entirety of CDW, our segment and regional focus help ensure that our account teams are
best prepared to support the local landscape in a way unmatched by other suppliers.
Sales Organization
As mentioned above, Account Teams are organized geographically, enhancing their knowledge
of the local landscape, including key partnerships and local practices for contracting. Supporting
our Account Teams are technology specialists and engineers, including segment-specific
experts like our K-12 Education Strategists. All of these coworkers will act as an extension of
our Account Teams in support of the City of Mesa and each OMNIA Partners’ Participating
Public Agency. Through their expertise in specific solution sets, our subject matter experts
advise the City and OMNIA Partners Participating Public Agencies on technology to make
informed decisions in support of mission-critical objectives.
The CDW•G customer support models start with our Account Managers. As part of the CDW•G
Experience, we organize our sales force differently from other companies to best serve the City
of Mesa and OMNIA Partners Participating Public Agencies. First, our Account Managers are
trained to become experts within the public sector segment they support: K-12, Higher
Education, State and Local government, Federal government, and Healthcare. The advantage
is that they can address the very specific needs of their unique customers. To further equip our
Account Managers to support the City of Mesa and OMNIA Partners Participating Public
Agencies, CDW•G divides the salesforce into distinct geographic regions to ensure that sellers
are prepared to support the local landscape.
Your CDW•G Account Manager maintains the overall responsibility for coordinating resources to
achieve the highest standards of customer service. CDW•G Account Managers, their supporting
product specialists, and their sales managers understand the current technology trends and are
specialized to only work with public-sector customers. This is one of the great benefits of
partnering with CDW•G. The City of Mesa and OMNIA Partners Participating Public Agencies
will have access to much more than a single resource; they will also have access to an entire
sales and support team ready to address any agency’s need. CDW•G, from the executive level
down to your Account Manager, is focused on ensuring that the City of Mesa and OMNIA
Partners Participating Public Agencies’ needs are consistently and satisfactorily met.
Highest Level Executives
Ben Bourbon, Vice President of Government Sales, and Joe Simone, Vice President of
Education Sales, are high-level, accessible points of contact focused on the success of this
agreement.
Contact information for the highest level of the executive sales team is as follows:
City of Mesa, Information Technology Solutions, Products, and Services
410
© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
Implementation
I. Explain in detail how the sales teams will work with the OMNIA Partners team to implement, grow and service the
national program.
The City of Mesa and OMNIA Partners Participating Public Agencies’ first point of contact with
CDW•G is their dedicated account manager. As such, we understand how critical it is for our
account managers to understand the scope and benefits of the OMNIA agreement. In
conjunction with the technical trainings offered to our CDW•G account teams, our Program
Management team will train our sales teams regarding the OMNIA agreement with CDW•G. The
diverse nature of our training program gives each account team confidence to support OMNIA
Partners through the entire sales cycle from project inception, purchase, solution deployment,
and post-sale support. Our account teams clearly and concisely deliver the value of the OMNIA
Partners agreement to non-members helping to drive increased adoption and contract growth.
Public sector customers are seeking a digital platform for quick and simple procurement of
transactional items. CDW•G Account Managers, across all segments and regions nationwide,
will be poised and prepared to guide and educate members on this procurement option.
Tenured CDW•G Account Managers are actively marketing the current City of Mesa OMNIA
agreement to customers and are very familiar with its benefits, including product categories,
administrative fee structure, and flexibility. While there will be subsequent trainings upon award,
this contract will easily be added to our account manager’s repertoire. The ramp up time for our
account managers will be far quicker than account managers who lack such familiarity with
OMNIA agreements.
In addition to our Account Managers, our Business Development team, including Mark Ellis,
Elysse Wayman, Jason Schwartz, and Chris Webb, is actively engaged with OMNIA Regional
Managers and leaders in Partner Development and Strategic Accounts to review the state of our
joint business, develop growth goals and strategies and execute prescriptively to drive business
the OMNIA Partners portfolio. This new contract will fit seamlessly into the overall program
allowing us to quickly develop and expand contract usage utilizing a proven model.
City of Mesa, Information Technology Solutions, Products, and Services
411
© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
Program Management
I. Explain in detail how Supplier will manage the overall national program throughout the term of the Master
Agreement, including ongoing coordination of marketing and sales efforts, timely new Participating Public Agency
account set-up, timely contract administration, etc.
This contract will continue to be led by your Program Manager, Ty, with the full support of the
Program Management Team, ensuring contract compliance and administering contract
procedures, including contract launch. We use proprietary tools for pricing, account setup, and
other contract lifecycle management activities to ensure compliance and seamless use of the
contract for OMNIA Partners Participating Public Agencies. As an incumbent, we believe the
transition efforts will be minimal and provide a better experience for the City and OMNIA PPA.
We have quality assurance tools to ensure timely reporting, fee payments and other contractual
obligations. In addition, we have monthly meetings with OMNIA and any issues will be
addressed in an expedient manner.
Upon award, the City of Mesa and OMNIA Partners’ CDW•G’s Program Manager, Ty Robles,
will work directly with the City of Mesa and OMNIA Partners to stand-up all aspects of the new
agreement within our system (e.g., member lists, pricing, reporting, fee schedules, and other
compliance requirements). We will load the contract structure into our internal contract editor
system, which will then update the information on the City of Mesa and OMNIA Partners’
premium page; this page will reflect the contracted price. Due to our robust systems, pricing is
dynamically and systematically managed requiring little to no manual intervention.
After contract launch, the Program Management team is responsible for adding new members
to the contract by linking their account to the new contract. We review the OMNIA members list
in a frequent cadence to ensure new members, are offered the contract, as applicable. Contract
stand-up also includes creation of internal and external resources to aid our customers and
sales teams in transitioning to the new Agreement. Additionally, Ty and the Program
Management team will continue to ensure all sales reporting and administrative fees are
provided accurately and on time.
Our ongoing marketing efforts will include the previously discussed topics – i.e., training,
publications, attendance at events – to ensure this contract is continually being marketed from
contract launch through completion.
Public Sales
J. State the amount of Supplier’s Public Agency sales for the previous fiscal year. Provide a list of Supplier’s top 10
Public Agency customers, the total purchases for each for the previous fiscal year along with a key contact for each.
To protect our customers’ privacy, CDW•G does not release a list of our current or former
customers or the financial information of our customers. Below, we have provided a list of our
Top 10 OMNIA Customers in alphabetical order. Please refer to the monthly reporting that
CDW•G submits to OMNIA Partners for revenue details.
Our 2022 Top Public Agency OMNIA Customers are as follows:
City of Mesa
City of Palm Beach
Clark County
Collier City
Kern County High School District
City of Mesa, Information Technology Solutions, Products, and Services
412
© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
New York City Agencies
State of Nevada
University of California – Berkeley
University of California – Los Angeles (UCLA)
University of California – San Francisco
Order Management
K. Describe Supplier’s information systems capabilities and limitations regarding order management through receipt
of payment, including description of multiple platforms that may be used for any of these functions.
eCommerce Platform – Web based
Your customizable CDW•G web portal is available to authorized users 24 hours per day,
provides real-time information, and facilitates researching, ordering, and tracking purchases.
Whether you are a first time shopper or an existing customer of CDW•G, we can ensure your
order routes to the appropriate account management team that supports the shoppers entity,
based on the contract being used.
eProcurement Platform – Punch Out Catalog
As a company, CDW•G is highly experienced in implementing B2B solutions. Since 2001, we
have integrated with over 9,000 entities (13,000 customers) and work with over 80 different
marketplaces, ERPs and SRMs. Our in-house staff of over 200 IT personnel are dedicated
solely to our web, internal, and e-commerce IT systems. Our mature e-procurement practice
also means the City of Mesa and OMNIA Partners Participating Public Agencies won’t have
long to wait to begin using your system. By integrating quicker than our competitors, CDW•G
simplifies procurement for eProcurement customers by allowing them to buy IT the way they
need based on their specific requirements. CDW•G’s punch out offers the shopper dynamic
price offerings, product information and availability while providing industry standard information
back into our customers e-procurement platform, such as UNSPSC and contract information.
CDW•G can support customers who wish to utilize the City of Mesa award(s) through an
eProcurement platform.
Application Programming Interface (API)
CDW•G can review customer specific requests where order process automation is needed, but
further customization is required. This process may include technologies such as JSON or
SFTP, but may be accommodated based upon the scope of the project.
OPUS Integration
Currently, CDW•G is working on integrating OMNIA Partners’ new eProcurement tool, OPUS.
Once completed, this integration will allow OMNIA Partners Participating Public Agencies to
utilize the OMNIA Partners eProcurement tool to shop and buy off our City of Mesa, OMNIA
Partners contract, should we be awarded.
Contract Sales
L. Provide the Contract Sales (as defined in Section 12 of the OMNIA Partners Administration Agreement) that
Supplier will guarantee each year under the Master Agreement for the initial three years of the Master Agreement
(“Guaranteed Contract Sales”).
City of Mesa, Information Technology Solutions, Products, and Services
414
© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
will continue to prominently position the benefits of this agreement, and how it best suits
customers’ procurement needs.
When responding to a solicitation that directly disclaims the terms and conditions of this Master
Agreement, we will comply with all appropriate contractual terms. Subject to applicable law,
CDW•G represents that under this Agreement, it will make reasonable commercial efforts to
offer prices that are competitive with the prices. CDW•G offers to similarly situated customers
purchasing a comparable volume of the similar products within the same timeframe and under
the same terms and conditions.
City of Mesa, Information Technology Solutions, Products, and Services
446
© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
APPENDIX 2 – LINE CARD
The following 7 pages contain our line card.
A
Absolute Software
AccessData
ACD Systems
Acer
Acronis
Actifio
Actiontec
Adaptec
Addonics
Adesso
Adobe
ADTRAN
Advanced Media
Services
AeroScout
Airtame
Alcatel
Internetworking
Alera Technologies
Allied Telesis
Alsoft
Altec Lansing
Altova
Aluratek
Amazon
Ambir Technology
AMD
American
Microsystems
Amphenol
Antec
Anywhere Cart
APC
Apex
APG Cash Drawer
Apple
Applied CRM
Solutions, Inc.
AppSense
AppSpace
Apricorn
Aptris
Arbor Networks, Inc.
Arcana Networks
Arcserve
Arctic Wolf
Ardham Technologies
Areca
Arecont
Arlington Imaging
Supplies
Armoractive
Array Networks
Arrosoft Solutions
Arxscan
Ascom
ASI System
Integration
Asurion
ASUS
AT&T
ATC Tech Solutions
Atech Technologies
ATEN Technologies
Atlantic Digital
Atlas Sound
Atlona
ATP Electronics
ATTO Technology
Audiocodes
Audio Enhancement
Audio Visual
Innovations
Aurora Systems
Consulting
Autodesk
Automated Systems
Consulting
Avaya
AvePoint
AVer Information
Avery Dennison
AVG Tehnologies USA
Avid
Avizia
Avnet Services
Avocor
Avteq
Axiohm
Axiom
B
B&B Electronics
B2GNow
Babel Street
Baer Consulting
BAFO Technologies
Balt, Inc.
Barco
Bare Bones Software
Barracuda Networks
Barrister Global
Services Network
Battery Biz
Battery Technology
Bay Tech
BCDVideo
Beam Mobile
Belden
Belkin
Benq Peripherals
Berk-Tek
Best Data Product
Betis Group
BeyondTrust
BIC Corp
BigHand
Big Tin Can
Binary Tree
Bitdefender
Bitglass
BitTitan
Bixolon
Biz Technology
Solutions
Black Box
Blackhawk Data
Blink ITS
BlueBeam
BlueBeam Software
BlueBird
Blue Cat Networks
Blue Chip
Blue Chip Cloud
Bluefin
BMC Software
Bogen
Bomgar
Bosch
Bose
Bouncepad
Box.com
Boxx
Brady Industries
Brainstorm
Breezie
Brenthaven
Bretford
BridgeWave
BrightSign
BRIMY
Broadcom
Brocade
Brooks Power
Systems
Brooktrout
Brother
Brothers Integrated
Tech
Bucher + Suter
Buffalo Technology
BuMat
Business Source
BUSlink
Bytecc
C
CA Technologies
Calabrio
Calero Software
Califone
Camali Corp
Canon
Canvas
Capella Technologies
Capsa Rubbermaid
Carahsoft Services
Carbon Black
CarbonHelix
Carbonite
Cardett Associates
Carousel Industries
Cascade Computer
Maintenance
Case Logic
Casio
CATDV
CDO Technologies
CDW
CDW Services
Celestix
Cellular Services
Centerline
Communications
CentraComm
Communications
WE GET HAVING CHOICES.
800.808.4239 | CDWG.com
Centricist
Centrify
Century Software
Certero
Cetecea
Chatsworth Products
Check Point
Software
Chef
Chelsio
Chenbro
Cherry
Chief
Chip PC Industries
Christie Projectors
Ciena
Cinemassive
CipherLab
Cisco
Citizen America
Citrix
ClassLink
ClearCube
Technology
ClearOne
Clearswift
ClearVision AV
Clinton Learning
Solutions
Cloudbees
Cloudian
CloudGenix
CloudPhysics
Clover Imaging Group
CMS Peripherals
C-nario
Coby Electronics
Code Scanners
Code42
CODI Notebook
Cases
Cofense
Cognitive Receipt
Printes
Cohensity
Columbitech
Column Technologies
Commercial Tele-
communications
Comm-Link DHP
Commvault
Communication
Consulting
Communications
Installation
Comnet
Communications
ComponentOne
CompuLink
CompuWare
ComStar
Comtrade
ComTrend
Comtrol
Concanon
Condusiv
Technologies
Conen
ConnectPro
ConsultX
Contemporary
Computer Services
Content Keeper
Content Watch
Contex
Conti Electric
Contour Design
Coplogic
Core BTS
Corel
Corning
Corporate IT
Solutions
Corsair
Cortelco
Cost Management
Group
CPI
CP Technologies
Cradlepoint
Crane Payment
Innovations
Creative Labs
Crestron
CRG
Criticom
Crow Communication
CrowdStrike
Crown Supply
CRU
CRU-DataPoint
Crunchy Logistics
Crystal Group
Crystal Point
CTA Digital
CTL
CUE
Cumulus Networks
Custom Computer
Specialists
Customer Owned
Products
Cyber Acoustics
CyberArk
Cyberdata
CyberDefense
Technologies
Cybernetics
Cybernet
Manufacturing
CyberPowerPC
Cylance
D
DAMAC
Datacal Enterprises
Datacard
DataCom Wireless
DataCore
Data Dynamics
DataLocker
Datalogic
DataMation
DataOn
Datasouth
DataVac
Datawatch
DataVizion
Datrium
DC Value Added
Service Tech
DCC, Inc.
DDD
Dell
Delphix
Denso
Design Science
DETTO Technologies
DeviceLock
Dewalt
DewPoint
Dialogic
Diamanti
Diamond Multimedia
Diehl Graphsoft
DigiCert
Digi International
Digital Guardian
Digital Networks
Digital Products
Digital Storage
Works
Digium
Directions Training
Distribution
Management, Inc.
Diviad Network
Solutions
Dixon Ticonderoga
DJI
D-Link
Docker
DocsCorp
Dolby
Double Take/Vision
Solutions
Doublesight Displays
Draper
Drobo
Dropbox
Druva
DTEN
DT Research
Duracell
DustShield Computer
Enclosures
DyKnow
DYMO
Dyntek
E
E2Campus
Eaton
Ebry IT
Edge-Core
EDGE Tech Corp
Edgewave
EDP
Educational
Collaborators
Edu Tek Limited
Egain
Egnyte
EIZO Nanao
WE GET WANTING THE BEST SOLUTIONS.
800.808.4239 | CDWG.com
Ekahau
Elastic
Electro-Voice
Elite Screens
Elmers Products
ELMO Projectors
Elo Touch Solutions
Embarcadero
Technologies
emFAST
Emobilepos
Emulex
Endrun Technologies
Energizer
Enfocus
EnGenius
Enovate Medical
ENS
Enterprise Solutions
Enterprise Wide
Solutions
ENTIT
Entrust
Envoy Data
ePadLink
EPOS Sennheiser
Epson
Equinox
eReplacements
Ergotron
Erico
Ericom
ERwin
Eset
Esker
Esolytics, LLC
ESPO Technologies
Esterline
eVault
Evermap
EVGA
Exablaze
ExaGrid
ExchangeTek
Exinda
Explain Everything
Express Metrix
Extensis
Exterity
Extreme Networks
ExtraHop
F
F5 Networks
Facebook
FalconStor
Fargo
Fargo Electronics
Faronics
FatPipe Networks
Fax Back
Fellowes
FileBound
FileMaker
Final Draft
Finisar
FireEye
FireKing
Firemon
Fishbowl
FitBit
Fix Consulting
FlashForge
Flexera Software
Flippad
Flir
Fluke Industrial
Fluke Networks
FlyPro
Forcepoint
ForeScout
Fortinet
Fortres Grand
Fortress Technology
FOXIT
Fresh Technology
Fried Techologies
FrontRange
Front Row
Fujifilm
Fujitsu
G
GAI-Tronics
Gamber-Johnson
GammaTech
Garmin
GCX Mounting
Solutions
Gefen
Gemalto
General Dynamics
Itronix
Genetec
Genovation
Getac
GFI Software
GIGABYTE
GIGAMON
Global Knowledge
Globalscape
GlobaNet Consulting
Services
Goal Zero
GoGuardian
Good Technology
Google
GoPro
GoProfessional Case
GrandStream
GrandTec USA
Granicus
Great Lakes Case
Greenlee
Griffin Technology
GripCase
Grip Gear
GroundControl Cloud
Gumdrop Cases
G-Vision
Gyration
H
H&L Electric
Haivision
Halo
Hamilton-Buhl
Hammermilll
Handeholder
Products
Hanwah
Hapara
Haskell
Hauppauge
Havis
Hawking Technology
Hayes
Microcomputer
Products
Hayes Software
Systems
Heckler Design
Helios Software
Henge Docks
Hewlett Packard
Enterprise
HGST
HID Global
Corporation
Higher Ground
HighFive
Technologies, Inc.
HighPoint
Technologies
HikVision
Hiperwall
HiSense
Hitachi Projectors
Hitachi Vantara
HIT Solutions
Homaco
Homido
HON
Honeywell Scanning
& Mobility
HP Enterprise
HP Inc.
Horizon
Hovercam
HTC
Hubbell
Huddly
Human Concepts
Humanscale
HyperSign
I
IBM
iBoss
iBUYPOWER
ICC Products
iDaptive
i-Data
Ideal Industrial Tool
Idealstor
Idera Software
IDM Computer
Solutions
ID Technology
Igel Technology
iKey
ImageWare Systems
iManage
Imation
IMC Networks
IMMIC Professional
Services
Impact Business
Group
Impero Software
Imperva
Impinj
Imprivata
InBit
Industrial Rack
WE GET OPTIONS OPEN UP OPPORTUNITIES.
800.808.4239 | CDWG.com
Industry Weapon
Infinite Peripherals
Infoblox
InfoCase Notebook
Cases
InFocus
InfoLock
Technologies
Informa Software
Informatica
Infortrend
Infotel
Infragistics
Ingenico Group
Ingram Micro
Services
InMotion
Innovation First
Innovative Office
Innovera
Inova
Inseego
Inserv360
Insight Global
Insperity
Inspiration Software
Inspur
Installs
In Process Consulting
Intechra
Intego
Intregration
Technologies Group
Integrity Networks
Intel
Intelligent Computer
Solutions
Interactive Solutions
Interstate Technology
Systems
Intuit
Intuitive Technology
Partners
Inviso Corporation
I-O Corporation
I/OMagic
IOGEAR
ioSafe
ipConfigure
Ipswitch
IP Vision
iQ Netsolutions
IRIS Software
ISICAD
ISI ResearchSoft
ISI Telemanagement
IT Missions
ITS Partners
Ivanti
IVCI, LLC
Ixia
J
Jabra
JACO
JAMF Software
Jar Systems
Jaton
JBL
JELCO
Jensen Tool
JetBrains
Jive Software
Joan
Johnson Controls, Inc.
Jolly Green Giant
Jo-Ro Manufacturing
Company
Juniper Networks
Just Communications
Just Lamps
JVC
K
Kajeet, Inc.
Kanguru Solutions
Kano PC
Kantek, Inc .
Kaspersky Lab
KBS Computer
Services
Keeper Security
Kemp Technologies
Kendall Howard
Kenneth Cole
Kensington
Keste
Key Ovation
Keyscan
Key Tronic
Kidasa Software
Kidzgear
Kinesis
Kingston Technology
Kinney Group
KnowBe4
Kodak
Kofax
Konexx
Konica Minolta
Kony
Kore Technologies
Koss Corporation
Kramer Electronics
Krone
Kroy
KSI
Kyocera
L
L.I. Computer
Networks
LaCie
Lakeside Software
Landing Zone
Lanier Electronics
Group
Lantronix
Laplink
Lava Computers
Manufacturing
Layer27
LEAD Technologies
LeapFrog
Learning Consultants
Ledgeview Partners
Lee Products
LeGrand
Lenovo
Let’s Think Wireless
Leviton
LexiCon
LexisNexis
Lexmark
LG Electronics
LG Ericsson
Lifeboat Distribution
Lifesize
Lightspeed Systems
Lind Electronics
Linked Senior
Linksys
Liquid PC Services
LiquidWare Labs
Lite-On
Little Bits
LiveAction
LiveScribe
LivWell
LocknCharge
LoftWare
Logical Maitenance
Solutions
Logic Controls
Logicube
LogicMonitor
Logitech
LogicWing
Lookout
LSI Logic
Lucid Software
Lumension
Lumins Integration
M
M&B Machine
M3T Network
MacProfessionals
Macally
Makerbot
Maclocks
MagTek
MakerBot
Malwarebytes
Man & Machine
Managed Networks
Markzware
Marshall Electronics
Martin Yale
Marvel File Cabinets
Mason Technologies
Master Manufacturing
Matrox Video
MatterHackers
Maureen Data Systems
Maxell
Max Interactive
Mayline Group
McAfee
MEAD
Media Four
Meet Me in the Cloud
Mellanox
Memorex
Meridian
Metalogix
Metro Datavac
Metrowerks Software
Microboards
MicroEdge
Micro Focus
Micro Innovations
MicroMat
MicroNet Associates
Micron
Microsoft
Middle Atlantic
Milestone
Miltope
Mimecast
Mimo
Mindjet
Minitab Software
Minuteman Power
Technologies
Mission Critical
Wireless
Mitel
MJP Technologies
MMF IndustriesMobile
Edge
Mobi
Mobi Wireless Services
Mobile Heartbeat
Mobile Installation
Technologi
MobileIron
Mobotix
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Mojo Networks
Molex
Monarch
Mongodb
Monster Cable
Morgen Industries, Inc.
Morpheus Data
Motion Computing
M-S Cash Drawers
MSI Computers
MultiMetal Products
Multi-Tek, LLC
MultiTech Systems
Muratec
Mushkin
Musical Health
Technologies
Mutare
Muxlab
Myricom
N
N4mative
Nasuni
National Gift Card
National Service
Center
Navori
NComputing
NCR
NDS Surgical Imaging
NEC
Nero
Net3 Systems
NetAlly
NetApp
NetBrain
NetCom Learning Inc
NETGEAR
Netig
Net It On
NetMotion
Netop
NETQ Multimedia
Company
NetScout
NetSkope
NetSupport
Netsurion
Network Automation
Network Consulting
Services
Network Design, Inc.
Network Instruments
Network Technologies
NetX
Neverware
NewBeg
Newell Rubbermaid
New Horizons Learning
Newline Interactive
New Partner Exception
Purchase
NewTek
NexGen Storage
NexiCore Services
Nexsan
Nextivity
Nexus On Demand
Nicewear
Nimble Storage
Nintendo
Nomadix
No Overhead
Computing
NovaStor
Novell
NTP Software
Nuance
Numonics
Corporation
Nutanix
Nvidia
NZXT
O
Objective Interface
Systems
OGIO International
OKI
OKTA
Olympus America
Omnitron Systems
Omtool
One Indentity
OneLogin
On Hold
O’Neil
ONSSI
OnTrack Software
OpenGear
Open Systems
Technologies
OpenText
Opticon
Optoma
Oracle
Ortronics
Osprey Video
Other World Comp
OtterBox
Outsourcing Unlimited
Overland Tandberg
Owl Labs
Oxford
P
Paessler
Paladin Software
Palo Alto Networks
Panamax
Panasonic
Panda Software
Panduit
Panini
Panorama Antennas
Papercut
Papermate Writing
Utensils
Paradyne
Paragone Furniture
Paragon Software
Parallels
Park Place
Technologies
PartnerTech
PatientSafe
Patton Electronics
Pax Technology
PC America
PCW Client Products
PDI
Pearson
Peek
Peerless-AV
Pelican Products
PendaFlex
Pentel
Perficient
Perle Systems
Pervasive Software
Pexip
PGP
Pharos
Philips
Pi Engineering
Pierson Consulting Co
Pilot
Ping HD
Pioneer
Pioneer New Media
Technologies
Piper
Pivot3
PKWare
Planar
Plasmon Storage
Technologies
Plenom
Plug-In Storage
Systems
Plum Laboratories
Plustek
PM2 Net
PMSQUARE
PNY Technologies
Poly
PolyVision
Posiflex
Pos-X
Powergistics
PowerdSine
Power-Sonic
PowerTech Antennas
Pragmatic Works
Consulting
Precise Biometrics
Premier Mounts
Presidio Networked
Solutions
Primera
Printek
PrinterLogic
Printronix
PrismPointe
Technologies
ProClip
Pro Computing
Services
ProCurri
Productive AV
Progressive
Electronics
Proline
ProLogic ITS
ProMark Technology
Promethean
PROMISE Technology
Proofpoint
ProTek IT
Proton Data
Provance
Proxim Wireless
Proxy Networks
PSC
Psiber Data Systems
PSM Partners
PTS Data Center
Solutions
PTZOptics
Pulse Secure
Puppet
Pure Storage
Purple
Q
Qlik
QLogic
QNAP
Qomo
Quality and Assurance
Tec
Qualys
Quantum
Quark Software
Quartet
Quest Software
Quetel
Quintim
Quite Imposing License
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R
Rad Direct
Radiant Network
Radware
Rain Design
Ram Mounts
Raritan
Raxco Software
RazBeri
Razer
RCA
Read Right
Readydock
Real VNC
Recertified by Planitroi
RedBeam
Red Gate
Red Hat
RedSky
Reliable-IT
Rennerbrown Staffing
RES Software
Respawn
Retail Service Parts
Retrak
Retrospect
RF Ideas
Ricoh Corporation
RIM
Rimage
RingCentral
Rittal
Riverbed
Robert Bosch Tools
Robert Half
International
Rockey and Associates
Rose Electronics
RSA Security
Rubrik
Ruckus Wireless
S
Safari Montage
Safco
SafeWare
Sage Software
Sagem-Interstar
SailPoint
Salamander Designs
Salesforce.com
Samsara
Samsonite
Samsung
Sancastle
Technologies
Sanyo
SAP America
Sapphire Technology
SAS Software
SATO
Savin
Scala
Scale Computing
ScienceLogic
SCM Microsystem
Scooter Software
SDI Technologies
Security Scorecard
Securly
Segovia
Seiko Instruments
Seneca Data
Sennheiser
Sensaphone
Sentinel Technologies
SentrySafe
ServerLift
Service Express
SGI
Sharp
Shavlik
ShoreTel
Shure
Shuttle Computers
Siecor
Siemon
Sierra Wireless
Signagelive
SIIG
Silex Technology
Silver Peak
SimpleTech
Simply NUC
Singlewire
SKB Industrial
Skykit
Skyline Advanced
Tech Services
Sling Media
Sliver Peak Cloud
Services
SmartDraw
SmartSource
SMART Technologies
SMK-Link Electronics
SMS Systems
Maintenance SVCS
Snow Software
Socket Mobile
Sofbang
SoftDesk
Software Shelf
SolarFlare
Solar Winds
SonicWALL
Sonnet Technologies
Sony
Sophisticated Systems
Sophos
Sorna
Soter Technologies
SOTI
SoundTrap
SourceCode-K2
Source Imaging
Products
Source Technologies
Southwest Networks
Spanning Cloud
Specialty Products
of Virginia
Speck Products
Spectra Logic
Spectralink
Spectrum Industries
Splunk
Sport View
Televisionorate
Sprint
SPSS Software
Spyrus
SSH
Stage Front Lighting &
Theatrics
Star Micronics
StarTech.com
StarWind
Steel Cloud
SteelEye Technology
SteelRay Software
Stefanini
StorageCraft
Storix
Strategic SAAS
StratoDesk
Studio Network
Solutions
Sunbelt Software
Sunbrite
Supermicro
SUSE
Swivl
Symantec
Synchrotech
Syncplicity
Syncsort
Synergy Software
Synnefo Technology
Solutions
Synnex Services
Synology
SysDig
Systat Software
System76
Systemax
Systran
T
Tableau
Tagit
TAIYO YUDEN
Tally Printers
Tangent Computer
Target Network
Integration
Targus
Taurus Technologies
TEAC
TechData
TechSmith
Technology Integration
Group
Technology Services
Corp
Technology Solutions
Group
TEC Printers
TEK Systems
Teklynx
Tektivity
Telestream
Telex
Tempus Nova
Tenable
Tequipment
Terrawave
TESSCO
Texas Instruments
TextHelp
TG3 Electronics
Thales
The Joy Factory
Thermaltake
Technology
Thermamark
ThinkWrite
ThinPrint
Threat Track
Thycotic Software
TIBCO Software
Tiffany Industries
Tiffen
TigerText
Tightrope
Tintri
T-Mobile
TomTom
ToolFarm
Topaz Systems
Toshiba
Total Micro
Technologies
TouchSystems
TP-Link
Transcend
Transition Networks
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Traversa Solutions
Trekstor
Trellix
Trend Micro
TrendWare
International
Trestel
Trident
Tripp Lite
Tripwire
Triumph Board
Troy Systems
Trust
Trustwave
TSC Taiwan
Semiconductor Co.
Tumbleweed
Turbonomic
Turtle
Twistlock
TYAN
U
Ubiquiti
Ultrabac
Ultra Electronics
Uniden
Unimax
Unistar Sparco
Computers
Unitech
United Radio DBA
Bluestar
Unitrends
Universal
Universal Management
Solutions
Unknown
Upstream Networks
Uptivity
Urban Armor Gear
USP
USRobotics
UV Angel
V
V3 Gate
V5 Systems
Valcom
VanDyke Software
VantagePoint
Vantec
Varonis
VARIDESK
VARIZOOM
VBrick
VEC Electronics
Vector, USA
Veeam
VEHO
Velaspan
Ventev
Veracity
Veramark
Verbatim
Verifone
Verint
Veritas
Verizon
Verkada
Vertiflex
VERTIV
Video Labs
Videolarm
Vidyo
ViewSonic
Viking
Vircom
Virtual Ink
Virtual Systems
Solutions
Virtual Tech Gurus
Visioneer
Vision Solutions
(Syncsort)
VisionTek
Vitil Solutions
Vivitek
Vivonet
Viziflex
Vizio
Vormetric
VMware
V-Tech
Communications
Vuzix Corporation
VXL Innstruments
Vytopta
W
Wachter Network
Services
Wacom
Walt Disney Computer
Software
Wasp Barcode
WatchGuard
Waterfield
Technologies
Wave
Wavelink
Webroot
Webtrends
Weightronix NIC
Wenger North America
WestCon Cables
Western Digital
WeVideo
Wheel Lock
Whoosh
WiebeTech
Wiley Publishing
Wilson Electronics
Wincomm
Withings
Wolfram
Workshare
Wowza
WSM Inernational
Wynndalco Enterprises
X
Xante
Xerox
XFX
Xogo
Xteoma
Xtreme Accessories
XYZ
Y
Yamaha
YeaLink
YPDF
Yuneec
Z
Zagg
Zcover
ZDI
ZEBEX
Zebra Technologies
ZeeVee
Zerto
Zimbra
Zimperium
ZixCorp
Zoom
Videoconferencing
ZOTAC
Zscaler
ZyXEL USA
MKT45598
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City of Mesa, Information Technology Solutions, Products, and Services
454
© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
APPENDIX 3 – TRAINING CATALOG
For greater insight into our training courses, we have provided our 2023 Course Catalog in the
remainder of this appendix.
City of Mesa, Information Technology Solutions, Products, and Services
545
© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
Exhibit F – Federal Funds Certifications
Please see the following 28 pages for CDW•G’s signed Exhibit F – Federal Funds Certifications.
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Exhibit F
Federal Funds Certifications
FEDERAL CERTIFICATIONS
ADDENDUM FOR AGREEMENT FUNDED BY U.S. FEDERAL GRANT
TO WHOM IT MAY CONCERN:
Participating Agencies may elect to use federal funds to purchase under the Master Agreement. This form should be
completed and returned.
DEFINITIONS
Contract means a legal instrument by which a non–Federal entity purchases property or services needed to carry out the project
or program under a Federal award. The term as used in this part does not include a legal instrument, even if the non–Federal
entity considers it a contract, when the substance of the transaction meets the definition of a Federal award or subaward
Contractor means an entity that receives a contract as defined in Contract.
Cooperative agreement means a legal instrument of financial assistance between a Federal awarding agency or pass-through
entity and a non–Federal entity that, consistent with 31 U.S.C. 6302–6305:
(a) Is used to enter into a relationship the principal purpose of which is to transfer anything of value from the Federal
awarding agency or pass-through entity to the non–Federal entity to carry out a public purpose authorized by a law of
the United States (see 31 U.S.C. 6101(3)); and not to acquire property or services for the Federal government or
pass-through entity's direct benefit or use;
(b) Is distinguished from a grant in that it provides for substantial involvement between the Federal awarding agency
or pass-through entity and the non–Federal entity in carrying out the activity contemplated by the Federal award.
(c) The term does not include:
(1) A cooperative research and development agreement as defined in 15 U.S.C. 3710a; or
(2) An agreement that provides only:
(i) Direct United States Government cash assistance to an individual;
(ii) A subsidy;
(iii) A loan;
(iv) A loan guarantee; or
(v) Insurance.
Federal awarding agency means the Federal agency that provides a Federal award directly to a non–Federal entity
Federal award has the meaning, depending on the context, in either paragraph (a) or (b) of this section:
(a)(1) The Federal financial assistance that a non–Federal entity receives directly from a Federal awarding agency or
indirectly from a pass-through entity, as described in § 200.101 Applicability; or
(2) The cost-reimbursement contract under the Federal Acquisition Regulations that a non–Federal entity
receives directly from a Federal awarding agency or indirectly from a pass-through entity, as described in §
200.101 Applicability.
(b) The instrument setting forth the terms and conditions. The instrument is the grant agreement, cooperative
agreement, other agreement for assistance covered in paragraph (b) of § 200.40 Federal financial assistance, or the
cost-reimbursement contract awarded under the Federal Acquisition Regulations.
(c) Federal award does not include other contracts that a Federal agency uses to buy goods or services from a
contractor or a contract to operate Federal government owned, contractor operated facilities (GOCOs).
(d) See also definitions of Federal financial assistance, grant agreement, and cooperative agreement.
Non–Federal entity means a state, local government, Indian tribe, institution of higher education (IHE), or nonprofit organization
that carries out a Federal award as a recipient or subrecipient.
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Nonprofit organization means any corporation, trust, association, cooperative, or other organization, not including IHEs, that:
(a) Is operated primarily for scientific, educational, service, charitable, or similar purposes in the public interest;
(b) Is not organized primarily for profit; and
(c) Uses net proceeds to maintain, improve, or expand the operations of the organization.
Obligations means, when used in connection with a non–Federal entity's utilization of funds under a Federal award, orders
placed for property and services, contracts and subawards made, and similar transactions during a given period that require
payment by the non–Federal entity during the same or a future period.
Pass-through entity means a non–Federal entity that provides a subaward to a subrecipient to carry out part of a Federal
program.
Recipient means a non–Federal entity that receives a Federal award directly from a Federal awarding agency to carry out an
activity under a Federal program. The term recipient does not include subrecipients.
Simplified acquisition threshold means the dollar amount below which a non–Federal entity may purchase property or
services using small purchase methods. Non–Federal entities adopt small purchase procedures in order to expedite the
purchase of items costing less than the simplified acquisition threshold. The simplified acquisition threshold is set by the Federal
Acquisition Regulation at 48 CFR Subpart 2.1 (Definitions) and in accordance with 41 U.S.C. 1908. As of the publication of this
part, the simplified acquisition threshold is $250,000, but this threshold is periodically adjusted for inflation. (Also see definition
of § 200.67 Micro-purchase.)
Subaward means an award provided by a pass-through entity to a subrecipient for the subrecipient to carry out part of a Federal
award received by the pass-through entity. It does not include payments to a contractor or payments to an individual that is a
beneficiary of a Federal program. A subaward may be provided through any form of legal agreement, including an agreement
that the pass-through entity considers a contract.
Subrecipient means a non–Federal entity that receives a subaward from a pass-through entity to carry out part of a Federal
program; but does not include an individual that is a beneficiary of such program. A subrecipient may also be a recipient of other
Federal awards directly from a Federal awarding agency.
Termination means the ending of a Federal award, in whole or in part at any time prior to the planned end of period of
performance.
The following provisions may be required and apply when Participating Agency expends federal funds for any purchase resulting
from this procurement process. Per FAR 52.204-24 and FAR 52.204-25, solicitations and resultant contracts shall contain the
following provisions.
52.204-24 Representation Regarding Certain Telecommunications and Video Surveillance Services or Equipment (Oct
2020)
The Offeror shall not complete the representation at paragraph (d)(1) of this provision if the Offeror has represented that it "does
not provide covered telecommunications equipment or services as a part of its offered products or services to the Government in
the performance of any contract, subcontract, or other contractual instrument" in paragraph (c)(1) in the provision at 52.204-26,
Covered Telecommunications Equipment or Services—Representation, or in paragraph (v)(2)(i) of the provision at 52.212-3,
Offeror Representations and Certifications-Commercial Items. The Offeror shall not complete the representation in paragraph
(d)(2) of this provision if the Offeror has represented that it "does not use covered telecommunications equipment or services, or
any equipment, system, or service that uses covered telecommunications equipment or services" in paragraph (c)(2) of the
provision at 52.204-26, or in paragraph (v)(2)(ii) of the provision at 52.212-3.
(a) Definitions. As used in this provision—
Backhaul, covered telecommunications equipment or services, critical technology, interconnection arrangements,
reasonable inquiry, roaming, and substantial or essential component have the meanings provided in the clause 52.204-25,
Prohibition on Contracting for Certain Telecommunications and Video Surveillance Services or Equipment.
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(b) Prohibition.
(1) Section 889(a)(1)(A) of the John S. McCain National Defense Authorization Act for Fiscal Year 2019 (Pub. L. 115-232)
prohibits the head of an executive agency on or after August 13, 2019, from procuring or obtaining, or extending or renewing a
contract to procure or obtain, any equipment, system, or service that uses covered telecommunications equipment or services as
a substantial or essential component of any system, or as critical technology as part of any system. Nothing in the prohibition shall
be construed to—
(i) Prohibit the head of an executive agency from procuring with an entity to provide a service that connects to the
facilities of a third-party, such as backhaul, roaming, or interconnection arrangements; or
(ii) Cover telecommunications equipment that cannot route or redirect user data traffic or cannot permit visibility into
any user data or packets that such equipment transmits or otherwise handles.
(2) Section 889(a)(1)(B) of the John S. McCain National Defense Authorization Act for Fiscal Year 2019 (Pub. L. 115-
232) prohibits the head of an executive agency on or after August 13, 2020, from entering into a contract or extending or renewing
a contract with an entity that uses any equipment, system, or service that uses covered telecommunications equipment or services
as a substantial or essential component of any system, or as critical technology as part of any system. This prohibition applies to
the use of covered telecommunications equipment or services, regardless of whether that use is in performance of work under a
Federal contract. Nothing in the prohibition shall be construed to—
(i) Prohibit the head of an executive agency from procuring with an entity to provide a service that connects to the
facilities of a third-party, such as backhaul, roaming, or interconnection arrangements; or
(ii) Cover telecommunications equipment that cannot route or redirect user data traffic or cannot permit visibility into
any user data or packets that such equipment transmits or otherwise handles.
(c) Procedures. The Offeror shall review the list of excluded parties in the System for Award Management (SAM)
(https://www.sam.gov) for entities excluded from receiving federal awards for "covered telecommunications equipment or services".
(d) Representation. The Offeror represents that—
(1) It Ƒ will, Ƒ will not provide covered telecommunications equipment or services to the Government in the performance
of any contract, subcontract or other contractual instrument resulting from this solicitation. The Offeror shall provide the additional
disclosure information required at paragraph (e)(1) of this section if the Offeror responds "will" in paragraph (d)(1) of this section;
and
(2) After conducting a reasonable inquiry, for purposes of this representation, the Offeror represents that—
It Ƒ does, Ƒ does not use covered telecommunications equipment or services, or use any equipment, system, or service
that uses covered telecommunications equipment or services. The Offeror shall provide the additional disclosure information
required at paragraph (e)(2) of this section if the Offeror responds "does" in paragraph (d)(2) of this section.
(e) Disclosures.
(1) Disclosure for the representation in paragraph (d)(1) of this provision. If the Offeror has responded "will" in the representation
in paragraph (d)(1) of this provision, the Offeror shall provide the following information as part of the offer.
(i) For covered equipment—
(A) The entity that produced the covered telecommunications equipment (include entity name, unique entity
identifier, CAGE code, and whether the entity was the original equipment manufacturer (OEM) or a distributor, if known);
(B) A description of all covered telecommunications equipment offered (include brand; model number, such as
OEM number, manufacturer part number, or wholesaler number; and item description, as applicable); and
(C) Explanation of the proposed use of covered telecommunications equipment and any factors relevant to
determining if such use would be permissible under the prohibition in paragraph (b)(1) of this provision.
(ii) For covered services—
(A) If the service is related to item maintenance: A description of all covered telecommunications services offered
(include on the item being maintained: Brand; model number, such as OEM number, manufacturer part number, or wholesaler
number; and item description, as applicable); or
(B) If not associated with maintenance, the Product Service Code (PSC) of the service being provided; and
explanation of the proposed use of covered telecommunications services and any factors relevant to determining if such use would
be permissible under the prohibition in paragraph (b)(1) of this provision.
(2) Disclosure for the representation in paragraph (d)(2) of this provision. If the Offeror has responded "does" in the
representation in paragraph (d)(2) of this provision, the Offeror shall provide the following information as part of the offer:
(i) For covered equipment—
(A) The entity that produced the covered telecommunications equipment (include entity name, unique entity
identifier, CAGE code, and whether the entity was the OEM or a distributor, if known);
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(B) A description of all covered telecommunications equipment offered (include brand; model number, such as
OEM number, manufacturer part number, or wholesaler number; and item description, as applicable); and
(C) Explanation of the proposed use of covered telecommunications equipment and any factors relevant to
determining if such use would be permissible under the prohibition in paragraph (b)(2) of this provision.
(ii) For covered services—
(A) If the service is related to item maintenance: A description of all covered telecommunications services offered
(include on the item being maintained: Brand; model number, such as OEM number, manufacturer part number, or wholesaler
number; and item description, as applicable); or
(B) If not associated with maintenance, the PSC of the service being provided; and explanation of the proposed
use of covered telecommunications services and any factors relevant to determining if such use would be permissible under the
prohibition in paragraph (b)(2) of this provision.
52.204-25 Prohibition on Contracting for Certain Telecommunications and Video Surveillance Services or Equipment
(Aug 2020).
(a) Definitions. As used in this clause—
Backhaul means intermediate links between the core network, or backbone network, and the small subnetworks at the edge
of the network (e.g., connecting cell phones/towers to the core telephone network). Backhaul can be wireless (e.g., microwave) or
wired (e.g., fiber optic, coaxial cable, Ethernet).
Covered foreign country means The People’s Republic of China.
Covered telecommunications equipment or services means–
(1) Telecommunications equipment produced by Huawei Technologies Company or ZTE Corporation (or any subsidiary
or affiliate of such entities);
(2) For the purpose of public safety, security of Government facilities, physical security surveillance of critical
infrastructure, and other national security purposes, video surveillance and telecommunications equipment produced by Hytera
Communications Corporation, Hangzhou Hikvision Digital Technology Company, or Dahua Technology Company (or any
subsidiary or affiliate of such entities);
(3) Telecommunications or video surveillance services provided by such entities or using such equipment; or
(4) Telecommunications or video surveillance equipment or services produced or provided by an entity that the Secretary
of Defense, in consultation with the Director of National Intelligence or the Director of the Federal Bureau of Investigation,
reasonably believes to be an entity owned or controlled by, or otherwise connected to, the government of a covered foreign country.
Critical technology means–
(1) Defense articles or defense services included on the United States Munitions List set forth in the International Traffic
in Arms Regulations under subchapter M of chapter I of title 22, Code of Federal Regulations;
(2) Items included on the Commerce Control List set forth in Supplement No. 1 to part 774 of the Export Administration
Regulations under subchapter C of chapter VII of title 15, Code of Federal Regulations, and controlled-
(i) Pursuant to multilateral regimes, including for reasons relating to national security, chemical and biological
weapons proliferation, nuclear nonproliferation, or missile technology; or
(ii) For reasons relating to regional stability or surreptitious listening;
(3) Specially designed and prepared nuclear equipment, parts and components, materials, software, and technology
covered by part 810 of title 10, Code of Federal Regulations (relating to assistance to foreign atomic energy activities);
(4) Nuclear facilities, equipment, and material covered by part 110 of title 10, Code of Federal Regulations (relating to
export and import of nuclear equipment and material);
(5) Select agents and toxins covered by part 331 of title 7, Code of Federal Regulations, part 121 of title 9 of such Code,
or part 73 of title 42 of such Code; or
(6) Emerging and foundational technologies controlled pursuant to section 1758 of the Export Control Reform Act of
2018 (50 U.S.C. 4817).
Interconnection arrangements means arrangements governing the physical connection of two or more networks to allow
the use of another's network to hand off traffic where it is ultimately delivered (e.g., connection of a customer of telephone provider
A to a customer of telephone company B) or sharing data and other information resources.
Reasonable inquiry means an inquiry designed to uncover any information in the entity's possession about the identity of
the producer or provider of covered telecommunications equipment or services used by the entity that excludes the need to include
an internal or third-party audit.
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Roaming means cellular communications services (e.g., voice, video, data) received from a visited network when unable to
connect to the facilities of the home network either because signal coverage is too weak or because traffic is too high.
Substantial or essential component means any component necessary for the proper function or performance of a piece of
equipment, system, or service.
(b) Prohibition.
(1) Section 889(a)(1)(A) of the John S. McCain National Defense Authorization Act for Fiscal Year 2019 (Pub. L. 115-232)
prohibits the head of an executive agency on or after August 13, 2019, from procuring or obtaining, or extending or renewing a
contract to procure or obtain, any equipment, system, or service that uses covered telecommunications equipment or services as
a substantial or essential component of any system, or as critical technology as part of any system. The Contractor is prohibited
from providing to the Government any equipment, system, or service that uses covered telecommunications equipment or services
as a substantial or essential component of any system, or as critical technology as part of any system, unless an exception at
paragraph (c) of this clause applies or the covered telecommunication equipment or services are covered by a waiver described
in FAR 4.2104.
(2) Section 889(a)(1)(B) of the John S. McCain National Defense Authorization Act for Fiscal Year 2019 (Pub. L. 115-
232) prohibits the head of an executive agency on or after August 13, 2020, from entering into a contract, or extending or renewing
a contract, with an entity that uses any equipment, system, or service that uses covered telecommunications equipment or services
as a substantial or essential component of any system, or as critical technology as part of any system, unless an exception at
paragraph (c) of this clause applies or the covered telecommunication equipment or services are covered by a waiver described
in FAR 4.2104. This prohibition applies to the use of covered telecommunications equipment or services, regardless of whether
that use is in performance of work under a Federal contract.
(c) Exceptions. This clause does not prohibit contractors from providing—
(1) A service that connects to the facilities of a third-party, such as backhaul, roaming, or interconnection arrangements;
or
(2) Telecommunications equipment that cannot route or redirect user data traffic or permit visibility into any user data or
packets that such equipment transmits or otherwise handles.
(d) Reporting requirement.
(1) In the event the Contractor identifies covered telecommunications equipment or services used as a substantial or essential
component of any system, or as critical technology as part of any system, during contract performance, or the Contractor is notified
of such by a subcontractor at any tier or by any other source, the Contractor shall report the information in paragraph (d)(2) of this
clause to the Contracting Officer, unless elsewhere in this contract are established procedures for reporting the information; in the
case of the Department of Defense, the Contractor shall report to the website at https://dibnet.dod.mil. For indefinite delivery
contracts, the Contractor shall report to the Contracting Officer for the indefinite delivery contract and the Contracting Officer(s) for
any affected order or, in the case of the Department of Defense, identify both the indefinite delivery contract and any affected
orders in the report provided at https://dibnet.dod.mil.
(2) The Contractor shall report the following information pursuant to paragraph (d)(1) of this clause
(i) Within one business day from the date of such identification or notification: the contract number; the order
number(s), if applicable; supplier name; supplier unique entity identifier (if known); supplier Commercial and Government Entity
(CAGE) code (if known); brand; model number (original equipment manufacturer number, manufacturer part number, or wholesaler
number); item description; and any readily available information about mitigation actions undertaken or recommended.
(ii) Within 10 business days of submitting the information in paragraph (d)(2)(i) of this clause: any further available
information about mitigation actions undertaken or recommended. In addition, the Contractor shall describe the efforts it undertook
to prevent use or submission of covered telecommunications equipment or services, and any additional efforts that will be
incorporated to prevent future use or submission of covered telecommunications equipment or services.
(e) Subcontracts. The Contractor shall insert the substance of this clause, including this paragraph (e) and excluding
paragraph (b)(2), in all subcontracts and other contractual instruments, including subcontracts for the acquisition of commercial
items.
The following certifications and provisions may be required and apply when Participating Agency expends federal funds for any
purchase resulting from this procurement process. Pursuant to 2 C.F.R. § 200.326, all contracts, including small purchases,
awarded by the Participating Agency and the Participating Agency’s subcontractors shall contain the procurement provisions of
Appendix II to Part 200, as applicable.
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CERTIFICATION OF COMPLIANCE WITH THE ENERGY POLICY AND CONSERVATION ACT
When Participating Agency expends federal funds for any contract resulting from this procurement process, offeror certifies that
it will comply with the mandatory standards and policies relating to energy efficiency which are contained in the state energy
conservation plan issued in compliance with the Energy Policy and Conservation Act (42 U.S.C. 6321 et seq.; 49 C.F.R. Part 18).
Does offeror agree? YES
Initials of Authorized Representative of offeror
CERTIFICATION OF COMPLIANCE WITH BUY AMERICA PROVISIONS
To the extent purchases are made with Federal Highway Administration, Federal Railroad Administration, or Federal Transit
Administration funds, offeror certifies that its products comply with all applicable provisions of the Buy America Act and agrees to
provide such certification or applicable waiver with respect to specific products to any Participating Agency upon request.
Purchases made in accordance with the Buy America Act must still follow the applicable procurement rules calling for free and
open competition. Additionally:
(1) The Contractor agrees to comply with 49 USC 5323(j) and 49 CFR Part 661, which provide that federal funds may not
be obligated unless steel, iron and manufactured products used in FTA-funded projects are produced in the United
States, unless a waiver has been granted by FTA or the product is subject to a general waiver. General waivers are
listed in 49 CFR 661.7.A general public interest waiver from the Buy America requirements applies to microprocessors,
computers, microcomputers, software or other such devices, which are used solely for the purpose of processing or
storing data. This general waiver does not extend to a product or device that merely contains a microprocessor or
microcomputer and is not used solely for the purpose of processing or storing data. Separate requirements for rolling
stock are set out at 5323(j)(2)(C) and 49 CFR 661.11.
(2) A bidder or offeror must submit to the FTA recipient the appropriate Buy America certification with all bids on FTA-
funded contracts, except those subject to a general waiver. Bids or offers that are not accompanied by a completed
Buy America certification must be rejected as nonresponsive. This requirement does not apply to lower tier
subcontractors.
The following certificates titled FTA and DOT Buy America Certification should be completed and returned with the response
as part of FTA and DOT requirements.
FEDERAL TRASIT ADMINISTRATION (FTA) AND DEPARTMENT OF TRANSPORTATION (DOT) -
BUY AMERICA: CERTIFICATION REQUIREMENT FOR PROCUREMENTOF ROLLING STOCK
CERTIFICATE OF COMPLIANCE
(select one of the two options, NOT BOTH)
Certificate of Compliance with 49 USC §5323(j)
The proposer hereby certifies that it will comply with the requirements of 49 U.S.C. 5323(j), and the applicable regulations of 49
CFR 661.11.
Check for YES:
OR
'%
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FEMA AND ADDITIONAL FEDERAL FUNDING SPECIAL CONDITIONS
Awarded Supplier(s) (also referred to as Contractors) may need to respond to events and losses where
products and services are needed for the immediate and initial response to emergency situations such as,
but not limited to, water damage, fire damage, vandalism cleanup, biohazard cleanup, sewage
decontamination, deodorization, and/or wind damage during a disaster or emergency situation. By
submitting a proposal, the Supplier is accepted these FEMA and Additional Federal Funding Special
Conditions required by the Federal Emergency Management Agency (FEMA) and other federal entities.
“Contract” in the below pages under FEMA AND ADDITIONAL FEDERAL FUNDING SPECIAL
CONDITIONS is also referred to and defined as the “Master Agreement”.
“Contractor” in the below pages under FEMA AND ADDITIONAL FEDERAL FUNDING SPECIAL
CONDITIONS is also referred to and defined as “Supplier” or “Awarded Supplier”.
Conflicts of Interest
No employee, officer, or agent may participate in the selection, award, or administration of a contract
supported by a FEMA award if he or she has a real or apparent conflict of interest. Such a conflict would
arise when the employee, officer, or agent, any member of his or her immediate family, his or her partner,
or an organization which employs or is about to employ any of these parties, has a financial or other interest
in or a tangible personal benefit from a firm considered for award. 2 C.F.R. § 200.318(c)(1); See also
Standard Form 424D, ¶ 7; Standard Form 424B, ¶ 3. i. FEMA considers a “financial interest” to be the
potential for gain or loss to the employee, officer, or agent, any member of his or her immediate family, his
or her partner, or an organization which employs or is about to employ any of these parties as a result of
the particular procurement. The prohibited financial interest may arise from ownership of certain financial
instruments or investments such as stock, bonds, or real estate, or from a salary, indebtedness, job offer,
or similar interest that might be affected by the particular procurement. ii. FEMA considers an “apparent”
conflict of interest to exist where an actual conflict does not exist, but where a reasonable person with
knowledge of the relevant facts would question the impartiality of the employee, officer, or agent
participating in the procurement. c. Gifts. The officers, employees, and agents of the Participating Public
Agency nor the Participating Public Agency (“NFE”) must neither solicit nor accept gratuities, favors, or
anything of monetary value from contractors or parties to subcontracts. However, NFE’s may set standards
for situations in which the financial interest is de minimus, not substantial, or the gift is an unsolicited item
of nominal value. 2 C.F.R. § 200.318(c)(1). d. Violations. The NFE’s written standards of conduct must
provide for disciplinary actions to be applied for violations of such standards by officers, employees, or
agents of the NFE. 2 C.F.R. § 200.318(c)(1). For example, the penalty for a NFE’s employee may be
dismissal, and the penalty for a contractor might be the termination of the contract.
Contractor Integrity
A contractor must have a satisfactory record of integrity and business ethics. Contractors that are debarred
or suspended, as described in and subject to the debarment and suspension regulations implementing
Executive Order 12549, Debarment and Suspension (1986) and Executive Order 12689, Debarment and
Suspension (1989) at 2 C.F.R. Part 180 and the Department of Homeland Security’s regulations at 2 C.F.R.
Part 3000 (Non-procurement Debarment and Suspension), must be rejected and cannot receive contract
awards at any level.
Notice of Legal Matters Affecting the Federal Government
In the event FTA or DOT funding is used by Participating Public Agency, Contractor agrees to:
1)
The Contractor agrees that if a current or prospective legal matter that may affect the Federal
Government emerges, the Contractor shall promptly notify the Participating Public Agency of the
legal matter in accordance with 2 C.F.R. §§ 180.220 and 1200.220.
2)
The types of legal matters that require notification include, but are not limited to, a major dispute,
breach, default, litigation, or naming the Federal Government as a party to litigation or a legal
disagreement in any forum for any reason.
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3)
The Contractor further agrees to include the above clause in each subcontract, at every tier,
financed in whole or in part with Federal assistance provided by the FTA.
Public Policy
A contractor must comply with the public policies of the Federal Government and state, local government,
or tribal government. This includes, among other things, past and current compliance with the:
a. Equal opportunity and nondiscrimination laws
b. Five affirmative steps described at 2 C.F.R. § 200.321(b) for all subcontracting under contracts supported
by FEMA financial assistance; and FEMA Procurement Guidance June 21, 2016 Page IV- 7
c. Applicable prevailing wage laws, regulations, and executive orders
Affirmative Steps
For any subcontracting opportunities, Contractor must take the following Affirmative steps:
1.
Placing qualified small and minority businesses and women's business enterprises on solicitation
lists;
2. Assuring that small and minority businesses, and women's business enterprises are solicited
whenever they are potential sources;
3. Dividing total requirements, when economically feasible, into smaller tasks or quantities to permit
maximum participation by small and minority businesses, and women's business enterprises;
4. Establishing delivery schedules, where the requirement permits, which encourage participation by
small and minority businesses, and women's business enterprises; and
5. Using the services and assistance, as appropriate, of such organizations as the Small Business
Administration and the Minority Business Development Agency of the Department of Commerce.
Prevailing Wage Requirements
When applicable, the awarded Contractor (s) and any and all subcontractor(s) agree to comply with all laws
regarding prevailing wage rates including the Davis-Bacon Act, applicable to this solicitation and/or
Participating Public Agencies. The Participating Public Agency shall notify the Contractor of the applicable
pricing/prevailing wage rates and must apply any local wage rates requested. The Contractor and any
subcontractor(s) shall comply with the prevailing wage rates set by the Participating Public Agency.
Federal Requirements
If products and services are issued in response to an emergency or disaster recovery the items below,
located in this FEMA Special Conditions section of the Federal Funds Certifications, are activated and
required when federal funding may be utilized.
2 C.F.R. § 200.326 and 2 C.F.R. Part 200, Appendix II, Required Contract Clauses
1.
CONTRACT REMEDIES
Contracts for more than the federal simplified acquisition threshold (SAT), the dollar amount below
which an NFE may purchase property or services using small purchase methods, currently set at
$250,000 for procurements made on or after June 20, 2018,4 must address administrative,
contractual, or legal remedies in instances where contractors violate or breach contract terms and
must provide for sanctions and penalties as appropriate.
1.1 Applicability
This contract provision is required for contracts over the SAT, currently set at $250,000 for
procurements made on or after June 20, 2018. Although not required for contracts at or below the
SAT, FEMA suggests including a remedies provision.
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1.2 Additional Considerations
For FEMA’s Assistance to Firefighters Grant (AFG) Program, recipients must include a penalty
clause in all contracts for any AFG-funded vehicle, regardless of dollar amount. In that situation,
the contract must include a clause addressing that non-delivery by the contract’s specified date or
other vendor nonperformance will require a penalty of no less than $100 per day until such time
that the vehicle, compliant with the terms of the contract, has been accepted by the recipient. This
penalty clause should, however, account for force majeure or acts of God. AFG recipients should
refer to the applicable year’s Notice of Funding Opportunity (NOFO) for additional information,
which can be accessed at FEMA.gov.
2.
TERMINATION FOR CAUSE AND CONVENIENCE
a.
Standard. All contracts in excess of $10,000 must address termination for cause and for
convenience by the non-Federal entity, including the manner by which it will be effected
and the basis for settlement. See 2 C.F.R. Part 200, Appendix II(B).
b.
Applicability. This requirement applies to all FEMA grant and cooperative agreement
programs.
3.
EQUAL EMPLOYMENT OPPORTUNITY
When applicable:
a.
Standard. Except as otherwise provided under 41 C.F.R. Part 60, all contracts that meet
the definition of “federally assisted construction contract” in 41 C.F.R.
§ 60-1.3 must include the equal opportunity clause provided under 41 C.F.R. § 60- 1.4(b),
in accordance with Executive Order 11246, Equal Employment Opportunity (30 Fed. Reg.
12319, 12935, 3 C.F.R. Part, 1964-1965 Comp., p.
339), as amended by Executive Order 11375, Amending Executive Order 11246 Relating
to Equal Employment Opportunity, and implementing regulations at 41
C.F.R. Part 60 (Office of Federal Contract Compliance Programs, Equal Employment
Opportunity, Department of Labor). See 2 C.F.R. Part 200, Appendix II(C).
b.
Key Definitions.
i.
Federally Assisted Construction Contract. The regulation at 41 C.F.R. § 60-
1.3 defines a “federally assisted construction contract” as any agreement or
modification thereof between any applicant and a person for construction work which
is paid for in whole or in part with funds obtained from the Government or borrowed
on the credit of the Government pursuant to any Federal program involving a grant,
contract, loan, insurance, or guarantee, or undertaken pursuant to any Federal
program involving such grant, contract, loan, insurance, or guarantee, or any
application or modification thereof approved by the Government for a grant, contract,
loan, insurance, or guarantee under which the applicant itself participates in the
construction work.
ii.
Construction Work. The regulation at 41 C.F.R. § 60-1.3 defines “construction work”
as the construction, rehabilitation, alteration, conversion, extension, demolition or
repair of buildings, highways,or other changes or improvements to real property,
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iii.
including facilities providing utility services. The term also includes the supervision,
inspection, and other onsite functions incidental to the actual construction.
c.
Applicability. This requirement applies to all FEMA grant and cooperative agreement
programs.
d.
Required Language. The regulation at 41 C.F.R. Part 60-1.4(b) requires the insertion of
the following contract clause.
During the performance of this contract, the contractor agrees as follows:
(1) The contractor will not discriminate against any employee or applicant for
employment because of race, color, religion, sex, sexual orientation, gender identity, or
national origin. The contractor will take affirmative action to ensure that applicants are
employed, and that employees are treated during employment without regard to their
race, color, religion, sex, sexual orientation, gender identity, or national origin. Such
action shall include, but not be limited to the following:
Employment, upgrading, demotion, or transfer; recruitment or recruitment advertising;
layoff or termination; rates of pay or other forms of compensation; and selection for
training, including apprenticeship. The contractor agrees to post in conspicuous places,
available to employees and applicants for employment, notices to be provided setting
forth the provisions of this nondiscrimination clause.
(2) The contractor will, in all solicitations or advertisements for employees placed by or
on behalf of the contractor, state that all qualified applicants will receive consideration
for employment without regard to race, color, religion, sex, sexual orientation, gender
identity, or nationalorigin.
(3) The contractor will not discharge or in any other manner discriminate against any
employee or applicant for employment because such employee or applicant has inquired
about, discussed, or disclosed the compensation of the employee or applicant or another
employee or applicant. This provision shall not apply to instances in which an employee
who has access to the compensation information of other employees or applicants as a
part of such employee's essential job functions discloses the compensation of such other
employees or applicants to individuals who do not otherwise have access to such
information, unless such disclosure is in response to a formal complaint or charge, in
furtherance of an investigation, proceeding, hearing, or action, including an investigation
conducted by the employer, or is consistent with the contractor's legal duty to furnish
information.
(4) The contractor will send to each labor union or representative of workers with which
he has a collective bargaining agreement or other contract or understanding, a notice to
be provided advising the said labor union or workers' representatives of the contractor's
commitments under this section and shall post copies of the notice in conspicuous
places available to employees and applicants for employment.
(5) The contractor will comply with all provisions of Executive Order 11246 of September
24, 1965, and of the rules, regulations, and relevant orders of the Secretary of Labor.
(6) The contractor will furnish all information and reports required by Executive Order
11246 of September 24, 1965, and by rules, regulations, and orders of the Secretary of
Labor, or pursuant thereto, and will permit access to hisbooks, records, and accounts by
the administering agency and the Secretary of Labor for purposes of investigation to
ascertain compliance with such rules, regulations, and orders.
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(7) In the event of the contractor's noncompliance with the nondiscrimination clauses of
this contract or with any of the said rules, regulations, or orders,this contract may be
canceled, terminated, or suspended in whole or in part and the contractor may be
declared ineligible for further Government contracts or federally assisted construction
contracts in accordance with procedures authorized in Executive Order 11246 of
September 24, 1965, and such other sanctions may be imposed and remedies invoked
as provided in Executive Order 11246 of September 24, 1965, or by rule, regulation, or
order of the Secretary of Labor, or as otherwise provided by law.
(8) The contractor will include the portion of the sentence immediately preceding
paragraph (1) and the provisions of paragraphs (1) through (8) in every subcontract or
purchase order unless exempted by rules, regulations, or orders of the Secretary of
Labor issued pursuant to section 204 of Executive Order 11246 of September 24, 1965,
so that such provisions will be binding upon each subcontractor or vendor. The
contractor will take such action with respect to any subcontract or purchase order as the
administering agency may direct as a means of enforcing such provisions, including
sanctions for noncompliance:
Provided, however, that in the event a contractor becomes involved in, or is threatened
with, litigation with a subcontractor or vendor as a result of such direction by the
administering agency, the contractor may request the United States to enter into such
litigation to protect the interests of the United States.
The applicant further agrees that it will be bound by the above equal opportunity clause
with respect to its own employment practices when it participates in federally assisted
construction work: Provided, That if the applicant so participating is a State or local
government, the above equal opportunity clause is not applicable to any agency,
instrumentality or subdivision of such government which does not participate in work on
or under the contract.
The applicant agrees that it will assist and cooperate actively with the administering
agency and the Secretary of Labor in obtaining the compliance of contractors and
subcontractors with the equal opportunity clause and the rules, regulations, and relevant
orders of the Secretary of Labor, that it will furnish the administering agency and the
Secretary of Labor such information as they may require for the supervision of such
compliance, and that it will otherwise assist the administering agency in the discharge of
the agency's primary responsibility for securing compliance.
The applicant further agrees that it will refrain from entering into any contract or contract
modification subject to Executive Order 11246 of September 24, 1965, with a contractor
debarred from, or who has not demonstrated eligibility for, Government contracts and
federally assisted construction contracts pursuant to the Executive Order and will carry
out such sanctions and penalties for violation of the equal opportunity clause as may be
imposed upon contractors and subcontractors by the administering agency or the
Secretary of Labor pursuant to Part II, Subpart D of the Executive Order. In addition, the
applicant agrees that if it fails or refuses to comply with these undertakings, the
administering agency may take any or all of the following actions: Cancel, terminate, or
suspend in whole or in part this grant (contract, loan, insurance, guarantee); refrain from
extending any further assistance to the applicant under the program with respect to
which the failure or refund occurred until satisfactory assurance of future compliance has
been received from such applicant; and refer the case to the Department of Justice for
appropriate legal proceedings.
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4.
DAVIS-BACON ACT
a.
Standard. All prime construction contracts in excess of $2,000 awarded by non- Federal
entities must include a provision for compliance with the Davis-Bacon Act (40 U.S.C. §§ 3141-
3144 and 3146-3148) as supplemented by Department of Labor regulations at 29 C.F.R. Part
5 (Labor Standards Provisions Applicable to Contracts Covering Federally Financed and
Assisted Construction). See 2 C.F.R. Part 200, Appendix II(D). In accordance with the statute,
contractors must be required to pay wages to laborers and mechanics at a rate not less than
the prevailing wages specified in a wage determination made by the Secretary of Labor. In
addition, contractors must be required to pay wages not less than once a week.
b.
Applicability. The Davis-Bacon Act applies to the Emergency Management Preparedness
Grant Program, Homeland Security Grant Program, Nonprofit Security Grant Program, Tribal
Homeland Security Grant Program, Port Security Grant Program, and Transit Security Grant
Program.
c.
Requirements. If applicable, the non-federal entity must do thefollowing:
i.
The non-Federal entity must place a copy of the current prevailing wage
determination issued by the Department of Labor in each solicitation. The decision
to award a contract or subcontract must be conditioned upon the acceptance of
the wage determination. The non-Federal entity must report all suspected or
reported violations to the Federal awarding agency.
ii.
Additionally, pursuant 2 C.F.R. Part 200, Appendix II(D), contracts subject to the
Davis-Bacon Act, must also include a provision for compliance with the Copeland
“Anti-Kickback” Act (40 U.S.C. § 3145), as supplemented by Department of Labor
regulations at 29 C.F.R. Part 3 (Contractors and Subcontractors on Public
Building or Public Work Financed in Whole or in Part by Loans or Grants from the
United States). The Copeland Anti- Kickback Act provides that each contractor or
subrecipient must be prohibited from inducing, by any means, any person
employed in the construction, completion, or repair of public work, to give up any
part of the compensation to which he or she is otherwise entitled. The non-
Federal entity must report all suspected or reported violations to FEMA.
iii.
Include a provision for compliance with the Davis-Bacon Act (40 U.S.C. 3141-
3144, and 3146-3148) as supplemented by Department of Labor regulations (29
CFR Part 5, “Labor Standards Provisions Applicable to Contracts Covering
Federally Financed and AssistedConstruction”).
Suggested Language. The following provides a sample contract clause:
Compliance with the Davis-Bacon Act.
a.
All transactions regarding this contract shall be done in
compliance with the Davis-Bacon Act (40 U.S.C. 3141- 3144, and
3146-3148) and the requirements of 29C.F.R. pt. 5 as may be
applicable. The contractor shall comply with 40 U.S.C. 3141-
3144, and 3146-3148 and the requirements of 29 C.F.R. pt. 5 as
applicable.
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b.
Contractors are required to pay wages to laborersand mechanics
at a rate not less than the prevailing wages specified in a wage
determination made by the Secretary of Labor.
c.
Additionally, contractors are required to pay wagesnot less than
once a week.
5.
COPELAND ANTI-KICKBACK ACT
a.
Standard. Recipient and subrecipient contracts must include a provision for compliance with
the Copeland “Anti-Kickback” Act (40 U.S.C. 3145), as supplemented by Department of Labor
regulations (29 CFR Part 3, “Contractors and Subcontractors on Public Building or Public
Work Financed in Whole or in Part by Loans or Grants from the United States”).
b.
Applicability. This requirement applies to all contracts for construction or repair work above
$2,000 in situations where the Davis-Bacon Act also applies. It DOES NOT apply to the FEMA
Public AssistanceProgram.
c.
Requirements. If applicable, the non-federal entity must include a provision for compliance
with the Copeland “Anti-Kickback” Act (40 U.S.C. § 3145), as supplemented by Department
of Labor regulations at 29 C.F.R. Part 3 (Contractors and Subcontractors on Public Building
or Public Work Financed in Whole or in Part by Loans or Grants from the United States). Each
contractor or subrecipient must be prohibited from inducing, by any means, any person
employed in the construction, completion, or repair of public work, to give up any part of the
compensation to which he or she is otherwise entitled. The non-Federal entity must report all
suspected or reported violations to FEMA. Additionally, in accordance with the regulation,
each contractor and subcontractor must furnish each week a statement with respect to the
wages paid each of its employees engaged in work covered by the Copeland Anti-Kickback
Act and the Davis Bacon Act during the preceding weekly payroll period. The report shall be
delivered by the contractor or subcontractor, within seven days after the regular payment
date of the payroll period, to a representative of a Federal or State agency in charge at the
site of the building or work.
Sample Language. The following provides a sample contract clause:
Compliance with the Copeland “Anti-Kickback” Act.
a.
Contractor. The contractor shall comply with 18 U.S.C. §874, 40 U.S.C.
§ 3145, and the requirements of 29 C.F.R. pt. 3 as may be applicable,
which are incorporated by reference into this contract.
b.
Subcontracts. The contractor or subcontractor shall insert in any
subcontracts the clause above and such other clauses as FEMA may
by appropriate instructions require, and also a clause requiring the
subcontractors to include these clauses in any lower tier subcontracts.
The prime contractor shall be responsible for the compliance by any
subcontractor or lower tier subcontractor with all of these contract
clauses.
c.
Breach. A breach of the contract clauses above may be grounds for
termination of the contract, and for debarment as a contractor and
subcontractor as provided in 29 C.F.R. §5.12.”
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6.
CONTRACT WORK HOURS AND SAFETY STANDARDSACT
a.
Standard. Where applicable (see 40 U.S.C. §§ 3701-3708), all contracts awarded by the
non-Federal entity in excess of $100,000 that involve the employment of mechanics or
laborers must include a provision for compliance with 40 U.S.C. §§ 3702 and 3704, as
supplemented by Department of Labor regulations at 29 C.F.R. Part 5. See 2 C.F.R. Part
200, Appendix II(E). Under 40 U.S.C. § 3702, each contractor must be required to
compute the wages of every mechanic and laborer on the basis of a standard work week
of 40 hours. Work in excess of the standard work week is permissible provided that the
worker is compensated at a rate of not less than one and a half times the basic rate of
pay for all hours worked in excess of 40 hours in the work week. Further, no laborer or
mechanic must be required to work in surroundings or under working conditions which
are unsanitary, hazardous, or dangerous.
b.
Applicability. This requirement applies to all FEMA contracts awarded by the non- federal
entity in excess of $100,000 under grant and cooperative agreement programs that involve
the employment of mechanics or laborers. It is applicable to construction work. These
requirements do not apply to the purchase of supplies or materials or articles ordinarily
available on the open market, or contracts for transportation or transmission of
intelligence.
c.
Suggested Language. The regulation at 29 C.F.R. § 5.5(b) provides contract clause
language concerning compliance with the Contract Work Hours and Safety Standards
Act. FEMA suggests including the following contract clause:
Compliance with the Contract Work Hours and Safety Standards Act.
(1) Overtime requirements. No contractor or subcontractor contracting for any part of
the contract work which may require or involve the employment of laborers or mechanics
shall require or permit any such laborer or mechanic in any workweek in which he or she
is employed on such work to work in excess of forty hours in such workweek unless such
laborer or mechanic receives compensation at a rate not less than one and one-half
times the basic rate of pay for all hours worked in excess of forty hours in suchworkweek.
(2) Violation; liability for unpaid wages; liquidated damages. In the event ofany violation
of the clause set forth in paragraph (b)(1) of this section the contractor and any
subcontractor responsible therefor shall be liable for the unpaid wages. In addition, such
contractor and subcontractor shall be liable to the United States (in the case of work
done under contract for the District of Columbia or a territory, to such District or to such
territory), for liquidated damages. Such liquidated damages shall be computed with
respect to each individual laborer or mechanic, including watchmen and guards,
employed in violation of the clause set forth in paragraph (b)(1) of this section, in the sum
of $27 for each calendar day on which such individual was required or permitted to work
in excess of the standard workweek of forty hours without payment of the overtime
wages required by the clause set forth in paragraph (b)(1) of this section.
(3) Withholding for unpaid wages and liquidated damages. The Federal agency or
loan/grant recipient shall upon its own action or upon written request of an authorized
representative of the Department of Labor withhold or cause to be withheld, from any
moneys payable on account of work performed by the contractor or subcontractor under
any such contract or any other Federal contract with the same prime contractor, or any
other federally-assisted contract subject to the Contract Work Hours and Safety
Standards Act, which is held by the same prime contractor, such sums as may be
determined to be necessary to satisfy any liabilities of such contractor or subcontractor
for unpaid wages and liquidated damages as provided in the clause set forth in
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paragraph (b)(2) of thissection.
(4) Subcontracts. The contractor or subcontractor shall insert in any subcontracts the
clauses set forth in paragraph (b)(1) through (4) of thissection and also a clause requiring
the subcontractors to include these clauses in any lower tier subcontracts. The prime
contractor shall be responsible for compliance by any subcontractor or lower tier
subcontractor with the clauses set forth in paragraphs (b)(1) through (4) of thissection.
7.
RIGHTS TO INVENTIONS MADE UNDER A CONTRACT ORAGREEMENT
a.
Standard. If the FEMA award meets the definition of “funding agreement” under 37C.F.R.
§ 401.2(a) and the non-Federal entity wishes to enter into a contract with a small business
firm or nonprofit organization regarding the substitution of parties, assignment or
performance of experimental, developmental, or research work under that “funding
agreement,” the non- Federal entity must comply with the requirements of 37 C.F.R. Part
401 (Rights to Inventions Made by Nonprofit Organizations and Small Business Firms
Under Government Grants, Contracts and Cooperative Agreements), and any
implementing regulations issued by FEMA. See 2 C.F.R. Part 200, Appendix II(F).
b.
Applicability. This requirement applies to “funding agreements,” but it DOES NOT apply
to the Public Assistance, Hazard Mitigation Grant Program, Fire Management Assistance
Grant Program, Crisis Counseling Assistance and Training Grant Program, DisasterCase
Management Grant Program, and Federal Assistance to Individuals and Households –
Other Needs Assistance Grant Program, as FEMA awards under these programs do not
meet the definition of “funding agreement.”
c.
Funding Agreements Definition. The regulation at 37 C.F.R. § 401.2(a) defines “funding
agreement” as any contract, grant, or cooperative agreement entered into between any
Federal agency, other than the Tennessee Valley Authority, and any contractor for the
performance of experimental, developmental, or research work funded in whole or in part
by the Federal government. This term also includes any assignment, substitution of
parties, or subcontract of any type entered into for the performance of experimental,
developmental, or research work under a funding agreement as defined in the first
sentence of this paragraph.
8.
CLEAN AIR ACT AND THE FEDERAL WATER POLLUTION CONTROLACT
a.
Standard. If applicable, contracts must contain a provision that requires the contractor to
agree to comply with all applicable standards, orders, or regulations issued pursuant to
the Clean Air Act (42 U.S.C. §§ 7401-7671q.) and the Federal Water Pollution Control Act
as amended (33 U.S.C. §§ 1251-1387). Violations must be reported to FEMA and the
Regional Office of the Environmental Protection Agency. See 2 C.F.R. Part 200,
Appendix II(G).
b.
Applicability. This requirement applies to contracts awarded by a non-federal entity of
amounts in excess of $150,000 under a federalgrant.
c.
Suggested Language. The following provides a sample contract clause.
Clean Air Act
1.
The contractor agrees to comply with all applicable standards, orders or
regulations issued pursuant to the Clean Air Act, as amended, 42 U.S.C.
§ 7401 et seq.
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2.
The contractor agrees to report each violation to the Participating Public
Agency and understands and agrees that the Participating Public Agency
will, in turn, report each violation as required to assure notification to the
Federal Emergency Management Agency,
and
the
appropriate
Environmental Protection Agency Regional Office.
3. The contractor agrees to include these requirements in each subcontract
exceeding $150,000 financed in whole or in part with Federal assistance
provided byFEMA.
Federal Water Pollution Control Act
1. The contractor agrees to comply with all applicablestandards, orders, or
regulations issued pursuant to the Federal Water Pollution Control Act, as
amended, 33 U.S.C. 1251 et seq.
2. The contractor agrees to report each violation to the Participating Public
Agency and understands and agrees that the Participating Public Agency
will, in turn, report each violation as required to assure notification to the
Federal Emergency Management Agency, and the appropriate
Environmental Protection Agency Regional Office.
3. The contractor agrees to include these requirements in each subcontract
exceeding $150,000 financed in whole or in part with Federal assistance
provided byFEMA.
9.
DEBARMENT AND SUSPENSION
a.
Standard. Non-Federal entities and contractors are subject to the debarment and
suspension regulations implementing Executive Order 12549, Debarment and
Suspension (1986) and Executive Order 12689, Debarment and Suspension (1989) at 2
C.F.R. Part 180 and the Department of Homeland Security’s regulations at 2 C.F.R. Part
3000 (Non-procurement Debarment and Suspension).
b.
Applicability. This requirement applies to all FEMA grant and cooperative
agreement programs.
c.
Requirements.
i.
These regulations restrict awards, subawards, and contracts with certain parties
that are debarred, suspended, or otherwise excluded from or ineligible for
participation in Federal assistance programs and activities. See 2 C.F.R. Part 200,
Appendix II(H); and 2 C.F.R. § 200.213. A contract award must not be made to
parties listed in the SAM Exclusions. SAM Exclusions is the list maintained by the
General Services Administration that contains the names of parties debarred,
suspended, or otherwise excluded by agencies, as well as parties declared
ineligible under statutory or regulatory authority other than Executive Order 12549.
SAM exclusions can be accessed at www.sam.gov. See 2 C.F.R. §180.530.
ii.
In general, an “excluded” party cannot receive a Federal grant award or a contract
within the meaning of a “covered transaction,” to include subawards and
subcontracts. This includes parties that receive Federal funding indirectly, such
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as contractors to recipients and subrecipients. The key to the exclusion is whether
there is a “covered transaction,” which is any non-procurement transaction
(unless excepted) at either a “primary” or “secondary” tier. Although “covered
transactions” do not include contracts awarded by the Federal Government for
purposes of the non-procurement common rule and DHS’s implementing
regulations, it
does
include
some
contracts
awarded
by
recipients
and
subrecipients.
iii.
Specifically, a covered transaction includes the following contracts for goods or
services:
1.
The contract is awarded by a recipient or subrecipient in the amount of at
least $25,000.
2.
The contract requires the approval of FEMA, regardlessof amount.
3.
The contract is for federally-required auditservices.
4.
A subcontract is also a covered transaction if it is awarded by the
contractor of a recipient or subrecipient and requires either the approval of
FEMA or is in excess of$25,000.
d.
Suggested Language. The following provides a debarment and suspension clause. It
incorporates an optional method of verifying that contractors are not excluded or
disqualified.
Suspension and Debarment
(1)
This contract is a covered transaction for purposes of 2 C.F.R. pt. 180 and 2 C.F.R.
pt. 3000. As such, the contractor is required to verify that none of the contractor’s
principals (defined at 2 C.F.R. § 180.995) or its affiliates (defined at 2 C.F.R. §
180.905) are excluded (defined at 2 C.F.R. § 180.940) or disqualified (defined at 2
C.F.R. §180.935).
(2)
The contractor must comply with 2 C.F.R. pt. 180, subpart C and2 C.F.R. pt. 3000,
subpart C, and must include a requirement to comply with these regulations in any
lower tier covered transaction it enters into.
(3)
This certification is a material representation of fact relied upon by the Participating
Public Agency. If it is later determined that the contractor did not comply with 2
C.F.R. pt. 180, subpart C and 2 C.F.R. pt. 3000, subpart C, in addition to remedies
available to the Participating Public Agency, the Federal Government may pursue
available remedies, including but not limited to suspension and/or debarment.
(4)
The bidder or proposer agrees to comply with the requirements of 2 C.F.R. pt.
180, subpart C and 2 C.F.R. pt. 3000, subpart C while this offer is valid and
throughout the period of any contract that may arise from this offer. The bidder or
proposer further agrees to include a provision requiring such compliance in its
lower tier covered transactions.
10.
BYRD ANTI-LOBBYING AMENDMENT
a.
Standard. Each tier certifies to the tier above that it will not and has not used Federal
appropriated funds to pay any person or organization for influencing or attempting to
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influence an officer or employee of any agency, a Member of Congress, officer or
employee of Congress, or an employee of a Member of Congress in connection with
obtaining any Federal contract, grant or any other award covered by 31 U.S.C. § 1352.
FEMA’s regulation at 44 C.F.R. Part 18 implements the requirements of 31 U.S.C. § 1352
and provides, in Appendix A to Part 18, a copy of the certification that is required to be
completed by each entity as described in 31 U.S.C. § 1352. Each tier must also disclose
any lobbying with non-Federal funds that takes place in connection with obtaining any
Federal award. Such disclosures are forwarded from tier to tier up to the Federal
awarding agency.
b.
Applicability. This requirement applies to all FEMA grant and cooperative agreement
programs. Contractors that apply or bid for a contract of$100,000 or more under a federal
grant must file the required certification. See 2 C.F.R. Part 200, Appendix II(I); 31 U.S.C.
§ 1352; and 44 C.F.R. Part18.
c.
Suggested Language.
Byrd Anti-Lobbying Amendment, 31 U.S.C. § 1352 (as amended)
Contractors who apply or bid for an award of $100,000 or more shall file the required
certification. Each tier certifies to the tier above that it will not and has not used Federal
appropriated funds to pay any person or organization for influencing or attempting to
influence an officer or employee of any agency, a Member of Congress, officer or
employee of Congress, or an employee of a Member of Congress in connection with
obtaining any Federal contract, grant, or any other award covered by 31 U.S.C. § 1352.
Each tier shall also disclose any lobbying with non-Federal funds that takes place in
connection with obtaining any Federal award. Such disclosures are forwarded from tier
to tier up to the recipient who in turn will forward the certification(s) to the awarding
agency.
d.
Required Certification. If applicable, contractors must sign and submit to the non-federal
entity the following certification.
APPENDIX A, 44 C.F.R. PART 18 – CERTIFICATION REGARDING LOBBYING
Certification for Contracts, Grants, Loans, and Cooperative Agreements
The undersigned certifies, to the best of his or her knowledge and belief, that:
1.
No Federal appropriated funds have been paid or will be paid, by or on behalf of the
undersigned, to any person for influencing or attempting to influence an officer or
employee of an agency, a Member of Congress, an officer or employee of Congress,
or an employee of a Member of Congress in connection with the awarding of any
Federal contract, the making of any Federal grant, the making of any Federal loan,
the entering into of any cooperative agreement, and the extension, continuation,
renewal, amendment, or modification of any Federal contract, grant, loan, or
cooperative agreement.
2.
If any funds other than Federal appropriated funds have been paid or will be paid to
any person for influencing or attempting to influence an officer or employee of any
agency, a Member of Congress, an officer or employee of Congress, or an employee
of a Member of Congress in connection with this Federal contract, grant, loan, or
cooperative agreement, the undersigned shall complete and submit Standard Form-
LLL, “Disclosure Form to Report Lobbying,” in accordance with its instructions.
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3.
The undersigned shall require that the language of this certification be included in
the award documents for all subawards at all tiers (including subcontracts,
subgrants, and contracts under grants, loans, and cooperative agreements) and that
all subrecipients shall certify and disclose accordingly.
This certification is a material representation of fact upon which reliance was placed
when this transaction was made or entered into. Submission of this certification is a
prerequisite for making or entering into this transaction imposed by section 1352, title
31, U.S. Code. Any person who fails to file the required certification shall be subject to a
civil penalty of not less than $10,000 and not more than $100,000 for each such failure.
The Contractor,
, certifies or affirms the truthfulness and
accuracy of each statement of its certification and disclosure, if any. In addition, the
Contractor understands and agrees that the provisions of 31 U.S.C. Chap. 38,
Administrative Remedies for False Claims and Statements, apply to this certification and
disclosure, if any.
Signature of Contractor’s Authorized Official
Name and Title of Contractor’s Authorized Official
Date
CDW Government LLC
December 15, 2023
Dario Bertocchi - Vice President, Contracting Operations
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11.
PROCUREMENT OF RECOVERED MATERIALS
a.
Standard. A non-Federal entity that is a state agency or agency of a political subdivision of a state
and its contractors must comply with Section 6002 of the Solid Waste Disposal Act, as amended
by the Resource Conservation and Recovery Act. See 2 C.F.R. Part 200, Appendix II(J); and 2
C.F.R. §200.322.
b.
Applicability. This requirement applies to all contracts awarded by a non- federal entity under FEMA
grant and cooperative agreement programs.
c.
Requirements. The requirements of Section 6002 include procuring only items designated in
guidelines of the EPA at 40 C.F.R. Part 247 that contain the highest percentage of recovered
materials practicable, consistent with maintaining a satisfactory level of competition, where the
purchase price of the item exceeds
$10,000 or the value of the quantity acquired by the preceding fiscal year exceeded $10,000;
procuring solid waste management services in a manner that maximizes energy and resource
recovery; and establishing an affirmative procurement program for procurement of recovered
materials identified in the EPA guidelines.
d.
Suggested Language.
i.
In the performance of this contract, the Contractor shall make maximum use of products
containing recovered materials that are EPA-designated items unless the product cannot
be acquired—
1.
Competitively within a timeframe providing for compliance with the contract
performanceschedule;
2.
Meeting contract performance requirements; or
3.
At a reasonable price.
ii.
Information about this requirement, along with the list of EPA- designated items, is
available
at
EPA’s
Comprehensive
Procurement
Guidelines
web
site,
https://www.epa.gov/smm/comprehensive-procurement-guideline-cpg-program.
iii.
The Contractor also agrees to comply with all other applicable requirements of Section
6002 of the Solid Waste Disposal Act.”
12.
DOMESTIC PREFERENCES FOR PROCUREMENTS
As appropriate, and to the extent consistent with law, CONTRACTOR should, to the greatest extent
practicable under a federal award, provide a preference for the purchase, acquisition, or use of goods,
products or materials produced in the United States. This includes, but is not limited to, iron, aluminum, steel,
cement, and other manufactured products.
Applicability For purchases in support of FEMA declarations and awards issued on or after November 12,
2020, all FEMA recipients and subrecipients are required to include in all contracts and purchase orders for
work or products a contract provision encouraging domestic preference for procurements.
Domestic Preference for Procurements As appropriate, and to the extent consistent with law, the contractor
should, to the greatest extent practicable, provide a preference for the purchase, acquisition, or use of goods,
products, or materials produced in the United States. This includes, but is not limited to iron, aluminum, steel,
cement, and other manufactured products. For purposes of this clause: Produced in the United States means,
for iron and steel products, that all manufacturing processes, from the initial melting stage through the
application of coatings, occurred in the United States. Manufactured products mean items and construction
materials composed in whole or in part of non-ferrous metals such as aluminum; plastics and polymer-based
products such as polyvinyl chloride pipe; aggregates such as concrete; glass, including optical fiber; and
lumber.”
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13. ACCESS TO RECORDS
a. Standard. All recipients, subrecipients, successors, transferees, and assignees must acknowledge
and agree to comply with applicable provisions governing DHS access to records, accounts,
documents, information, facilities, and staff. Recipients must give DHS/FEMA access to, and the
right to examine and copy, records, accounts, and other documents and sources of information
related to the federal financial assistance award and permit access to facilities, personnel, and other
individuals and information as may be necessary, as required by DHS regulations and other
applicable laws or program guidance. See DHS Standard Terms and Conditions: Version 8.1 (2018).
Additionally, Section 1225 of the Disaster Recovery Reform Act of 2018 prohibits FEMA from
providing reimbursement to any state, local, tribal, or territorial government, or private non-profit for
activities made pursuant to a contract that purports to prohibit audits or internal reviews by the FEMA
administrator or ComptrollerGeneral.
Access to Records. The following access to records requirements apply to this contract:
i.The Contractor agrees to provide Participating Public Agency, the FEMA Administrator, the
Comptroller General of the United States, or any of their authorized representatives access
to any books, documents, papers, and records of the Contractor which are directly pertinent
to this contract for the purposes of making audits, examinations, excerpts, and transcriptions.
ii.The Contractor agrees to permit any of the foregoing parties to reproduce by any means
whatsoever or to copy excerpts and transcriptions as reasonably needed.
iii.
The Contractor agrees to provide the FEMA Administratoror his authorized representatives
access to construction or other work sites pertaining to the work being completed under the
contract.
iv.In compliance with the Disaster Recovery Act of 2018, the Participating Public Agency and
the Contractor acknowledge and agree that no language in this contract is intended to prohibit
audits or internal reviews by the FEMA Administrator or the Comptroller General of the United
States.
CHANGES
a.
Standard. To be eligible for FEMA assistance under the non-Federal entity’s FEMA grant or
cooperative agreement, the cost of the change, modification, change order, or constructive change
must be allowable, allocable, within the scope of its grant or cooperative agreement, and reasonable
for the completion of project scope.
b.
Applicability. FEMA recommends, therefore, that a non-Federal entity include a changes clause in its
contract that describes how, if at all, changes can be made by either party to alter the method, price,
or schedule of the work without breaching the contract. The language of the clause may differ
depending onthe nature of the contract and the end-item procured.
15. DHS SEAL, LOGO, AND FLAGS
a.
Standard. Recipients must obtain permission prior to using the DHS seal(s), logos, crests, or
reproductions of flags or likenesses of DHS agency officials. See DHS Standard Terms and
Conditions: Version 8.1(2018).
b.
Applicability. FEMA recommends that all non-Federal entities place in their contracts a provision that
a contractor shall not use the DHS seal(s), logos, crests, or reproductions of flags or likenesses of
DHS agency officials without specific FEMA pre-approval.
c.
“The contractor shall not use the DHS seal(s), logos, crests, or reproductions of flags or likenesses
of DHS agency officials without specific FEMA pre-approval.
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16. COMPLIANCE WITH FEDERAL LAW, REGULATIONS, AND EXECUTIVE ORDERS
a.
Standard. The recipient and its contractors are required to comply with all Federal laws, regulations,
and executive orders.
b.
Applicability. FEMA recommends that all non-Federal entities place into their contracts an
acknowledgement that FEMA financial assistance will be used to fund the contract along with the
requirement that the contractor will comply with all applicable Federal law, regulations, executive
orders, and FEMA policies, procedures, and directives.
c.
“This is an acknowledgement that FEMA financial assistance will be used to fund all or a portion of
the contract. The contractor will comply with all applicable Federal law, regulations, executive orders,
FEMA policies, procedures, and directives.”
17. NO OBLIGATION BY FEDERALGOVERNMENT
a.
Standard. FEMA is not a party to any transaction between the recipient and its contractor. FEMA is
not subject to any obligations or liable to any party for any matter relating to the contract.
b.
Applicability. FEMA recommends that the non-Federal entity include a provision in its contract that
states that the Federal Government is not a party to the contract and is not subject to any obligations
or liabilities to the non-Federal entity, contractor, or any other party pertaining to any matter resulting
from thecontract.
c.
“The Federal Government is not a party to this contract and is not subject to any obligations or
liabilities to the non-Federal entity, contractor, or any other party pertaining to any matter resulting
from the contract.”
18. PROGRAM FRAUD AND FALSE OR FRAUDULENT STATEMENTS OR RELATED ACTS
a.
Standard. Recipients must comply with the requirements of The False Claims Act (31 U.S.C. §§ 3729-
3733) which prohibits the submission of false or
fraudulent claims for payment to the federal government. See DHS Standard Terms and
Conditions: Version 8.1 (2018); and 31 U.S.C. §§ 3801-3812, which details the administrative
remedies for false claims and statements made. The non-Federal entity must include a provision in
its contract that the contractor acknowledges that 31 U.S.C. Chap. 38 (Administrative Remedies for
False Claims and Statements) applies to its actions pertaining to the contract.
b.
Applicability. FEMA recommends that the non-Federal entity include a provision in its contract that
the contractor acknowledges that 31 U.S.C. Chap. 38 (Administrative Remedies for False Claims and
Statements) applies to its actions pertaining to the contract.
c.
“The Contractor acknowledges that 31 U.S.C. Chap. 38 (Administrative Remedies for False Claims
and Statements) applies to the Contractor’s actions pertaining to this contract.”
d.
In the event FTA or DOT funding is used by a Participating Public Agency, Contractor further
acknowledges U.S. DOT regulations, “Program Fraud Civil Remedies,” 49 CFR Part 31, and apply to
its actions pertaining to this Contract. Upon execution of the underlying Contract, Contractor certifies
or affirms the truthfulness and accuracy of any statement it has made, it makes, it may make, or
causes to me made, pertaining to the underlying Contract or the FTA assisted project for which this
Contract Work is being performed.
In addition to other penalties that may be applicable, Contractor further acknowledges that if it makes,
or causes to be made, a false, fictitious, or fraudulent claim, statement, submission, or certification,
the Federal Government reserves the right to impose the penalties of the Program Fraud Civil
Remedies Act of 1986 on Contractor to the extent the Federal Government deems appropriate.
Contractor also acknowledges that if it makes, or causes to me made, a false, fictitious, or fraudulent
claim, statement, submission, or certification to the Federal Government under a contract connected
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with a project that is financed in whole or in part with Federal assistance originally awarded by FTA
under the authority of 49 U.S.C. § 5307, the Government reserves the right to impose the penalties
of 18 U.S.C. § 1001 and 49 U.S.C. § 5307 (n)(1) on the Contractor, to the extent the Federal
Government deems appropriate.
Contractor agrees to include the above clauses in each subcontract financed in whole or in part with
Federal assistance provided by FTA. It is further agreed that the clauses shall not be modified, except
to identify the subcontractor who will be subject to the provisions.
Offeror agrees to comply with all terms and conditions outlined in the FEMA Special Conditions section of
this solicitation.
Offeror’s Name: ______________________________________________
Address, City, State, and Zip Code:
_____________________________________________________________________________
Phone Number: ________________________ Fax Number: ______________________________
Printed Name and Title of Authorized Representative:
____________________________________________________________
Date: ________________________________
CDW Government LLC
230 N. Milwaukee Ave Vernon Hills IL, 60061
847-419-6200
December 15, 2023
Dario Bertocchi
dariber@cdw.com
813-462-4023
Email Address: _____________________________________________
Signature of Authorized Representative: ____________________________________
City of Mesa, Information Technology Solutions, Products, and Services
574
© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
Exhibit G – New Jersey Business Compliance
Suppliers intending to do business in the State of New Jersey must comply with policies and procedures required
under New Jersey statues. All offerors submitting proposals must complete the following forms specific to the State of
New Jersey. Completed forms should be submitted with the offeror’s response to the RFP. Failure to complete the
New Jersey packet will impact OMNIA Partners’ ability to promote the Master Agreement in the State of New Jersey.
DOC #1 Ownership Disclosure Form
DOC #2 Non-Collusion Affidavit
DOC #3 Affirmative Action Affidavit
DOC #4 Political Contribution Disclosure Form
DOC #5 Stockholder Disclosure Certification
DOC #6 Disclosure of Investment Activities in Iran, Russia and Belarus
DOC #7 New Jersey Business Registration Certificate
DOC #8 EEOAA Evidence
DOC #9 MacBride Principals Form
New Jersey suppliers are required to comply with the following New Jersey statutes when applicable:
• all anti-discrimination laws, including those contained in N.J.S.A. 10:2-1 through N.J.S.A. 10:2-14, N.J.S.A. 10:5-1,
and N.J.S.A. 10:5-31 through 10:5-38;
• Prevailing Wage Act, N.J.S.A. 34:11-56.26, for all contracts within the contemplation of the Act;
• Public Works Contractor Registration Act, N.J.S.A. 34:11-56.26; and
• Bid and Performance Security, as required by the applicable municipal or state statutes.
Please see the following 20 pages for CDW•G’s signed documents.
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Exhibit G
New Jersey Business Compliance
NEW JERSEY BUSINESS COMPLIANCE
Suppliers intending to do business in the State of New Jersey must comply with policies and
procedures required under New Jersey statues. All offerors submitting proposals must complete
the following forms specific to the State of New Jersey. Completed forms should be submitted
with the offeror’s response to the RFP. Failure to complete the New Jersey packet will impact
OMNIA Partners’ ability to promote the Master Agreement in the State of New Jersey.
DOC #1
Ownership Disclosure Form
DOC #2
Non-Collusion Affidavit
DOC #3
Affirmative Action Affidavit
DOC #4
Political Contribution Disclosure Form
DOC #5
Stockholder Disclosure Certification
DOC #6
Disclosure of Investment Activities in Iran, Russia and Belarus
DOC #7
New Jersey Business Registration Certificate
DOC #8
EEOAA Evidence
DOC #9
MacBride Principals Form
New Jersey suppliers are required to comply with the following New Jersey statutes when
applicable:
x
all anti-discrimination laws, including those contained in N.J.S.A. 10:2-1 through N.J.S.A.
10:2-14, N.J.S.A. 10:5-1, and N.J.S.A. 10:5-31 through 10:5-38;
x
Prevailing Wage Act, N.J.S.A. 34:11-56.26, for all contracts within the contemplation of
the Act;
x
Public Works Contractor Registration Act, N.J.S.A. 34:11-56.26; and
x
Bid and Performance Security, as required by the applicable municipal or state statutes.
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DOC #1
STATEMENT OF OWNERSHIP DISCLOSURE
N.J.S.A. 52:25-24.2 (P.L. 1977, c.33, as amended by P.L. 2016, c.43)
This statement shall be completed, certified to, and included with all bid and proposal
submissions. Failure to submit the required information is cause for automatic rejection of the
bid or proposal.
Name of Organization:
Organization Address:
Part I Check the box that represents the type of business organization:
Sole Proprietorship (skip Parts II and III, execute certification in Part IV)
Non-Profit Corporation (skip Parts II and III, execute certification in Part IV)
For-Profit Corporation (any type) Limited Liability Company (LLC)
Partnership
Limited Partnership
Limited Liability Partnership (LLP)
Other (be specific): ______________________________________________
Part II
The list below contains the names and addresses of all stockholders in the corporation
who own 10 percent or more of its stock, of any class, or of all individual partners in the
partnership who own a 10 percent or greater interest therein, or of all members in the
limited liability company who own a 10 percent or greater interest therein, as the case
may be. (COMPLETE THE LIST BELOW IN THIS SECTION)
OR
No one stockholder in the corporation owns 10 percent or more of its stock, of any class,
or no individual partner in the partnership owns a 10 percent or greater interest therein, or
no member in the limited liability company owns a 10 percent or greater interest therein,
as the case may be. (SKIP TO PART IV)
(Please attach additional sheets if more space is needed):
Name of Individual or Business Entity
Home Address (for Individuals) or Business Address
CDW Government LLC
230 N. Milwaukee Ave Vernon Hills IL, 60061
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Part III DISCLOSURE OF 10% OR GREATER OWNERSHIP IN THE STOCKHOLDERS,
PARTNERS OR LLC MEMBERS LISTED IN PART II
If a bidder has a direct or indirect parent entity which is publicly traded, and any person holds
a 10 percent or greater beneficial interest in the publicly traded parent entity as of the last
annual federal Security and Exchange Commission (SEC) or foreign equivalent filing,
ownership disclosure can be met by providing links to the website(s) containing the last annual
filing(s) with the federal Securities and Exchange Commission (or foreign equivalent) that contain the
name and address of each person holding a 10% or greater beneficial interest in the publicly traded
parent entity, along with the relevant page numbers of the filing(s) that contain the information on
each such person. Attach additional sheets if more space is needed.
Website (URL) containing the last annual SEC (or foreign equivalent) filing
Page #’s
Please list the names and addresses of each stockholder, partner or member owning a 10 percent
or greater interest in any corresponding corporation, partnership and/or limited liability company
(LLC) listed in Part II other than for any publicly traded parent entities referenced above. The
disclosure shall be continued until names and addresses of every noncorporate stockholder, and
individual partner, and member exceeding the 10 percent ownership criteria established pursuant to
N.J.S.A. 52:25-24.2 has been listed. Attach additional sheets if more space is needed.
Stockholder/Partner/Member and
Corresponding Entity Listed in Part II
Home Address (for Individuals) or Business Address
Part IV Certification
I, being duly sworn upon my oath, hereby represent that the foregoing information and any attachments thereto to the
best of my knowledge are true and complete. I acknowledge: that I am authorized to execute this certification on behalf
of the bidder/proposer; that the <name of contracting unit> is relying on the information contained herein and that I
am under a continuing obligation from the date of this certification through the completion of any contracts with <type
of contracting unit> to notify the <type of contracting unit> in writing of any changes to the information contained
herein; that I am aware that it is a criminal offense to make a false statement or misrepresentation in this certification,
and if I do so, I am subject to criminal prosecution under the law and that it will constitute a material breach of my
agreement(s) with the, permitting the <type of contracting unit> to declare any contract(s) resulting from this
certification void and unenforceable.
Full Name (Print):
Title:
Signature:
Date:
Dario Bertocchi
Not applicable.
Vice President, Contracting Operations
December 15, 2023
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DOC #2
NON-COLLUSION AFFIDAVIT
STANDARD BID DOCUMENT REFERENCE
Reference: VII-H
Name of Form:
NON-COLLUSION AFFIDAVIT
Statutory Reference:
No specific statutory reference
State Statutory Reference N.J.S.A. 52:34-15
Instructions Reference:
Statutory and Other Requirements VII-H
Description:
The Owner’s use of this form is optional. It is used to ensure
that the bidder has not participated in any collusion with any
other bidder or Owner representative or otherwise taken any
action in restraint of free and competitive bidding.
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DOC #3
AFFIRMATIVE ACTION AFFIDAVIT
(P.L. 1975, C.127)
Company Name:
Street:
City, State, Zip Code:
Proposal Certification:
Indicate below company’s compliance with New Jersey Affirmative Action regulations. Company’s
proposal will be accepted even if company is not in compliance at this time. No contract and/or
purchase order may be issued, however, until all Affirmative Action requirements are met.
Required Affirmative Action Evidence:
Procurement, Professional & Service Contracts (Exhibit A)
Vendors must submit with proposal:
1. A photocopy of a valid letter that the contractor is operating under an existing Federally
approved or sanctioned affirmative action program (good for one year from the date of
the letter);
OR
2. A photocopy of a Certificate of Employee Information Report approval, issued in
accordance with N.J.A.C. 17:27-4;
OR
3. A photocopy of an Employee Information Report (Form AA302) provided by the Division
of Contract Compliance and Equal Employment Opportunity in Public Contracts and
distributed to the public agency to be completed by the contractor in accordance with
N.J.A.C. 17:27-4.
Public Work – Over $50,000 Total Project Cost:
A. No approved Federal or New Jersey Affirmative Action Plan. We will complete Report Form
AA201. A project contract ID number will be assigned to your firm upon receipt of the
completed Initial Project Workforce Report (AA201) for this contract.
B. Approved Federal or New Jersey Plan – certificate enclosed
I further certify that the statements and information contained herein, are complete and correct to
the best of my knowledge and belief.
_________________
_______________________________
Date
Authorized Signature and Title
CDW Government LLC
230 N. Milwaukee Ave
Vernon Hills, IL 60061
Vice President, Contracting Operations
December 15, 2023
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DOC #3, continued
P.L. 1995, c. 127 (N.J.A.C. 17:27)
MANDATORY AFFIRMATIVE ACTION LANGUAGE
PROCUREMENT, PROFESSIONAL AND SERVICE
CONTRACTS
During the performance of this contract, the contractor agrees as follows:
The contractor or subcontractor, where applicable, will not discriminate against any employee or applicant for
employment because of age, race, creed, color, national origin, ancestry, marital status, sex, affectional or sexual
orientation. The contractor will take affirmative action to ensure that such applicants are recruited and employed, and
that employees are treated during employment, without regard to their age, race, creed, color, national origin,
ancestry, marital status, sex, affectional or sexual orientation. Such action shall include, but not be limited to the
following: employment, upgrading, demotion, or transfer; recruitment or recruitment advertising; layoff or termination;
rates of pay or other forms of compensation; and selection for training, including apprenticeship. The contractor
agrees to post in conspicuous places, available to employees and applicants for employment, notices to be provided
by the Public Agency Compliance Officer setting forth provisions of this non-discrimination clause.
The contractor or subcontractor, where applicable will, in all solicitations or advertisement for employees placed by
or on behalf of the contractor, state that all qualified applicants will receive consideration for employment without
regard to age, race, creed, color, national origin, ancestry, marital status, sex, affectional or sexual orientation.
The contractor or subcontractor, where applicable, will send to each labor union or representative of workers with
which it has a collective bargaining agreement or other contract or understanding, a notice, to be provided by the
agency contracting officer advising the labor union or workers' representative of the contractor's commitments under
this act and shall post copies of the notice in conspicuous places available to employees and applicants for
employment.
The contractor or subcontractor, where applicable, agrees to comply with any regulations promulgated by the
Treasurer pursuant to P.L. 1975, c. 127, as amended and supplemented from time to time and the Americans with
Disabilities Act.
The contractor or subcontractor agrees to attempt in good faith to employ minority and female workers trade consistent
with the applicable county employment goal prescribed by N.J.A.C. 17:27-5.2 promulgated by the Treasurer pursuant
to P.L. 1975, C.127, as amended and supplemented from time to time or in accordance with a binding determination
of the applicable county employment goals determined by the Affirmative Action Office pursuant to N.J.A.C. 17:27-
5.2 promulgated by the Treasurer pursuant to P.L. 1975, C.127, as amended and supplemented from time to time.
The contractor or subcontractor agrees to inform in writing appropriate recruitment agencies in the area, including
employment agencies, placement bureaus, colleges, universities, labor unions, that it does not discriminate on the
basis of age, creed, color, national origin, ancestry, marital status, sex, affectional or sexual orientation, and that it
will discontinue the use of any recruitment agency which engages in direct or indirect discriminatory practices.
The contractor or subcontractor agrees to revise any of it testing procedures, if necessary, to assure that all personnel
testing conforms with the principles of job-related testing, as established by the statutes and court decisions of the
state of New Jersey and as established by applicable Federal law and applicable Federal court decisions.
The contractor or subcontractor agrees to review all procedures relating to transfer, upgrading, downgrading and lay-
off to ensure that all such actions are taken without regard to age, creed, color, national origin, ancestry, marital
status, sex, affectional or sexual orientation, and conform with the applicable employment goals, consistent with the
statutes and court decisions of the State of New Jersey, and applicable Federal law and applicable Federal court
decisions.
The contractor and its subcontractors shall furnish such reports or other documents to the Affirmative Action Office
as may be requested by the office from time to time in order to carry out the purposes of these regulations, and public
agencies shall furnish such information as may be requested by the Affirmative Action Office for conducting a
compliance investigation pursuant to Subchapter 10 of the Administrative Code (NJAC 17:27).
________________________________________________
Signature of Procurement Agent
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DOC #4
C. 271 POLITICAL CONTRIBUTION DISCLOSURE FORM
Public Agency Instructions
This page provides guidance to public agencies entering into contracts with business entities that are required to file Political
Contribution Disclosure forms with the agency. It is not intended to be provided to contractors. What follows are instructions
on the use of form local units can provide to contractors that are required to disclose political contributions pursuant to N.J.S.A.
19:44A-20.26 (P.L. 2005, c. 271, s.2). Additional information on the process is available in Local Finance Notice 2006-1
(http://www nj.gov/dca/divisions/dlgs/resources/lfns 2006 html). Please refer back to these instructions for the appropriate links,
as the Local Finance Notices include links that are no longer operational.
1.
The disclosure is required for all contracts in excess of $17,500 that are not awarded pursuant to a “fair and open” process
(N.J.S.A. 19:44A-20.7).
2.
Due to the potential length of some contractor submissions, the public agency should consider allowing data to be submitted
in electronic form (i.e., spreadsheet, pdf file, etc.). Submissions must be kept with the contract documents or in an appropriate
computer file and be available for public access. The form is worded to accept this alternate submission. The text should
be amended if electronic submission will not be allowed.
3.
The submission must be received from the contractor and on file at least 10 days prior to award of the contract. Resolutions
of award should reflect that the disclosure has been received and is on file.
4.
The contractor must disclose contributions made to candidate and party committees covering a wide range of public agencies,
including all public agencies that have elected officials in the county of the public agency, state legislative positions, and
various state entities. The Division of Local Government Services recommends that contractors be provided a list of the
affected agencies. This will assist contractors in determining the campaign and political committees of the officials and
candidates affected by the disclosure.
a.
The Division has prepared model disclosure forms for each county. They can be downloaded from the “County PCD
Forms” link on the Pay-to-Play web site at http://www nj.gov/dca/divisions/dlgs/programs/lpcl html#12. They will be
updated from time-to-time as necessary.
b.
A public agency using these forms should edit them to properly reflect the correct legislative district(s). As the
forms are county-based, they list all legislative districts in each county. Districts that do not represent the public
agency should be removed from the lists.
c.
Some contractors may find it easier to provide a single list that covers all contributions, regardless of the county. These
submissions are appropriate and should be accepted.
d.
The form may be used “as-is”, subject to edits as described herein.
e.
The “Contractor Instructions” sheet is intended to be provided with the form. It is recommended that the Instructions
and the form be printed on the same piece of paper. The form notes that the Instructions are printed on the back of the
form; where that is not the case, the text should be edited accordingly.
f.
The form is a Word document and can be edited to meet local needs, and posted for download on web sites, used as an
e-mail attachment, or provided as a printed document.
5.
It is recommended that the contractor also complete a “Stockholder Disclosure Certification.” This will assist the local unit
in its obligation to ensure that contractor did not make any prohibited contributions to the committees listed on the Business
Entity Disclosure Certification in the 12 months prior to the contract (See Local Finance Notice 2006-7 for additional
information on this obligation at http://www.nj.gov/dca/divisions/dlgs/resources/lfns 2006.html). A sample Certification
form is part of this package and the instruction to complete it is included in the Contractor Instructions. NOTE: This section
is not applicable to Boards of Education.
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DOC #4, continued
C. 271 POLITICAL CONTRIBUTION DISCLOSURE FORM
Contractor Instructions
Business entities (contractors) receiving contracts from a public agency that are NOT awarded pursuant to a “fair and open”
process (defined at N.J.S.A. 19:44A-20.7) are subject to the provisions of P.L. 2005, c. 271, s.2 (N.J.S.A. 19:44A-20.26). This
law provides that 10 days prior to the award of such a contract, the contractor shall disclose contributions to:
x
any State, county, or municipal committee of a political party
x
any legislative leadership committee*
x
any continuing political committee (a.k.a., political action committee)
x
any candidate committee of a candidate for, or holder of, an elective office:
o
of the public entity awarding the contract
o
of that county in which that public entity is located
o
of another public entity within that county
o
or of a legislative district in which that public entity is located or, when the public entity is a county, of any
legislative district which includes all or part of the county
The disclosure must list reportable contributions to any of the committees that exceed $300 per election cycle that
were made during the 12 months prior to award of the contract. See N.J.S.A. 19:44A-8 and 19:44A-16 for more
details on reportable contributions.
N.J.S.A. 19:44A-20.26 itemizes the parties from whom contributions must be disclosed when a business entity is
not a natural person. This includes the following:
x
individuals with an “interest” ownership or control of more than 10% of the profits or assets of a business entity or 10%
of the stock in the case of a business entity that is a corporation for profit
x
all principals, partners, officers, or directors of the business entity or their spouses
x
any subsidiaries directly or indirectly controlled by the business entity
x
IRS Code Section 527 New Jersey based organizations, directly or indirectly controlled by the business entity and filing
as continuing political committees, (PACs).
When the business entity is a natural person, “a contribution by that person’s spouse or child, residing therewith, shall
be deemed to be a contribution by the business entity.” [N.J.S.A. 19:44A-20.26(b)] The contributor must be listed on
the disclosure.
Any business entity that fails to comply with the disclosure provisions shall be subject to a fine imposed by ELEC in
an amount to be determined by the Commission which may be based upon the amount that the business entity failed
to report.
The enclosed list of agencies is provided to assist the contractor in identifying those public agencies whose elected
official and/or candidate campaign committees are affected by the disclosure requirement. It is the contractor’s
responsibility to identify the specific committees to which contributions may have been made and need to be disclosed.
The disclosed information may exceed the minimum requirement.
The enclosed form, a content-consistent facsimile, or an electronic data file containing the required details (along with
a signed cover sheet) may be used as the contractor’s submission and is disclosable to the public under the Open
Public Records Act.
The contractor must also complete the attached Stockholder Disclosure Certification. This will assist the agency in
meeting its obligations under the law. NOTE: This section does not apply to Board of Education contracts.
* N.J.S.A. 19:44A-3(s): “The term "legislative leadership committee" means a committee established, authorized to
be established, or designated by the President of the Senate, the Minority Leader of the Senate, the Speaker of the
General Assembly or the Minority Leader of the General Assembly pursuant to section 16 of P.L.1993, c.65 (C.19:44A-
10.1) for the purpose of receiving contributions and making expenditures.”
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DOC #4, continued
C. 271 POLITICAL CONTRIBUTION DISCLOSURE FORM
Required Pursuant to N.J.S.A. 19:44A-20.26
This form or its permitted facsimile must be submitted to the local unit
no later than 10 days prior to the award of the contract.
Part I – Vendor Information
Vendor Name:
Address:
City:
State:
Zip:
The undersigned being authorized to certify, hereby certifies that the submission provided herein represents
compliance with the provisions of N.J.S.A. 19:44A-20.26 and as represented by the Instructions
accompanying this form.
_______________________ _______________________ ________________________
Signature
Printed Name
Title
Part II – Contribution Disclosure
Disclosure requirement: Pursuant to N.J.S.A. 19:44A-20.26 this disclosure must include all
reportable political contributions (more than $300 per election cycle) over the 12 months prior to
submission to the committees of the government entities listed on the form provided by the local
unit.
F Check here if disclosure is provided in electronic form
Contributor Name
Recipient Name
Date
Dollar Amount
$
F
Check here if the information is continued on subsequent page(s)
CDW Government LLC
230 N. Milwaukee Ave
Vernon Hills
Illinois
60061
Dario Bertocchi
Vice President, Contracting Operations
p
y g
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DOC #4, continued
List of Agencies with Elected Officials Required for Political Contribution Disclosure
N.J.S.A. 19:44A-20.26
County Name:
State: Governor, and Legislative Leadership Committees
Legislative District #s:
State Senator and two members of the General Assembly per district.
County:
Freeholders
County Clerk
Sheriff
{County Executive}
Surrogate
Municipalities (Mayor and members of governing body, regardless of title):
USERS SHOULD CREATE THEIR OWN FORM, OR DOWNLOAD
FROM THE PAY TO PLAY SECTION OF THE DLGS WEBSITE A
COUNTY-BASED, CUSTOMIZABLE FORM.
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DOC #5
STOCKHOLDER DISCLOSURE CERTIFICATION
Name of Business:
I certify that the list below contains the names and home addresses of all stockholders
holding 10% or more of the issued and outstanding stock of the undersigned.
OR
I certify that no one stockholder owns 10% or more of the issued and outstanding stock
of the undersigned.
Check the box that represents the type of business organization:
Partnership
Corporation
Sole Proprietorship
Limited Partnership
Limited Liability Corporation
Limited Liability Partnership
Subchapter S Corporation
Sign and notarize the form below, and, if necessary, complete the stockholder list below.
Stockholders:
Name:
Name:
Home Address:
Home Address:
Name:
Name:
Home Address:
Home Address:
Name:
Name:
Home Address:
Home Address:
Subscribed and sworn before me this ___ day of
___________, 2__.
(Notary Public)
________________________________
(Print name & title of affiant)
(Corporate Seal)
Dario Bertocchi - Vice President, Contracting Operations
_________________________________
(Affiant)
My Commission expires:
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DOC #6
DISCLOSURE OF INVESTMENT ACTIVITIES IN IRAN, RUSSIA AND BELARUS
N.J.S.A. 52:32-57, et seq. (P.L. 2012, c.25 and P.L. 2021, c.4) and N.J.S.A. 52:32-60.1
Pursuant to N.J.S.A. 52:32-57, et seq. (P.L. 2012, c.25 and P.L. 2021, c.4) and N.J.S.A. 52:32-60.1 any person
or entity that submits a bid or proposal or otherwise proposes to enter into or renew a contract must certify that
neither the person nor entity, nor any of its parents, subsidiaries, or affiliates, is identified on the New Jersey
Department of the Treasury’s Chapter 25 List as a person or entity engaged in investment activities in Iran, Russia
or Belarus. The Chapter 25 list is found on the Division’s website at https://www.state.nj.us/treasury/purchase/.
Vendors/Bidders must review this list prior to completing the below certification. If the Qualified Purchasing Agent
of the Atlantic County Utilities Authority finds a person or entity to be in violation of the law, he shall take action as
may be appropriate and provided by law, rule or contract, including but not limited to, imposing sanctions, seeking
compliance, recovering damages, declaring the party in default and seeking debarment or suspension of the party.
CHECK THE APPROPRIATE BOX
I certify, pursuant to N.J.S.A. 52:32-57, et seq. (P.L. 2012, c.25 and P.L. 2021, c.4), and N.J.S.A. 52:32-60.1 that neither the
Vendor/Bidder listed above nor any of its parents, subsidiaries, or affiliates is listed on the New Jersey Department of the
Treasury’s Chapter 25 List of entities determined to be engaged in prohibited activities in Iran, Russia or Belarus.
OR
I am unable to certify as above because the Vendor/Bidder and/or one or more of its parents, subsidiaries, or affiliates is
listed on the New Jersey Department of the Treasury’s Chapter 25 List. I will provide a detailed, accurate and precise
description of the activities of the Vendor/Bidder, or one of its parents, subsidiaries or affiliates, has engaged in regarding
investment activities in Iran by completing the
information requested below.
Entity Engaged in Investment Activities
Relationship to Vendor/ Bidder
Description of Activities
Duration of Engagement
Anticipated Cessation Date
Attach Additional Sheets If Necessary.
CERTIFICATION
Printed Name of Authorized Agent
Signature of Authorized Agent
Title
Date
Company Name
December 13, 2023
CDW Government LLC
Dario Bertocchi
Vice President, Contracting Operations
I, the undersigned, certify that I am authorized to execute this certification on behalf of the Vendor, that the
foregoing information and any attachments hereto, to the best of my knowledge are true and complete. I
acknowledge that the ACUA is relying on the information contained herein, and that the Vendor is under a
continuing obligation from the date of this certification through the completion of any contract(s) with the ACUA to
notify the Qualified Purchasing Agent in writing of any changes to the information contained herein; that I am
aware that it is a criminal offense to make a false statement or misrepresentation in this certification. If I do so, I
will be subject to criminal prosecution under the law, and it will constitute a material breach of my agreement(s)
with the ACUA, I am permitting the ACUA to declare any contract(s) resulting from this certification void and
unenforceable.
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DOC #7
NEW JERSEY BUSINESS REGISTRATION CERTIFICATE
(N.J.S.A. 52:32-44)
Offerors wishing to do business in New Jersey must submit their State Division of Revenue
issued Business Registration Certificate with their proposal here. Failure to do so will disqualify
the Offeror from offering products or services in New Jersey through any resulting contract.
https://www.njportal.com/DOR/BusinessRegistration/
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DOC #8
EEOAA EVIDENCE
Equal Employment Opportunity/Affirmative Action
Goods, Professional Services & General Service Projects
EEO/AA Evidence
Vendors are required to submit evidence of compliance with N.J.S.A. 10:5-31 et seq. and
N.J.A.C. 17:27 in order to be considered a responsible vendor.
One of the following must be included with submission:
x
Copy of Letter of Federal Approval
x
Certificate of Employee Information Report
x
Fully Executed Form AA302
x
Fully Executed EEO-1 Report
See the guidelines at:
https://www.state.nj.us/treasury/contract compliance/documents/pdf/guidelines/pa.
pdf for further information.
I certify that my bid package includes the required evidence per the above list
and State website.
Name: ______________________________
Title: _____________________
Signature: ___________________________
Date: _____________________
December 13, 2023
Vice President, Contracting Operations
Dario Bertocchi
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DOC #9
MACBRIDE-PRINCIPLES
MACBRIDE PRINCIPALS FORM
VENDOR’S/BIDDER’S REQUIREMENT
TO PROVIDE A CERTIFICATION IN COMPLIANCE WITH THE MACBRIDE PRINCIPALS AND
NORTHERN IRELAND ACT OF 1989
Pursuant to Public Law 1995, c. 134, a responsible Vendor/Bidder selected, after public bidding, by the
Director of the Division of Purchase and Property, pursuant to N.J.S.A. 52:34-12, must complete the
certification below by checking one of the two options listed below and signing where indicated. If a
Vendor/Bidder that would otherwise be awarded a purchase, contract or agreement does not complete
the certification, then the Director may determine, in accordance with applicable law and rules, that it
is in the best interest of the State to award the purchase, contract or agreement to another
Vendor/Bidder that has completed the certification and has submitted a bid within five (5) percent of the
most advantageous bid. If the Director finds contractors to be in violation of the principals that are the
subject of this law, he/she shall take such action as may be appropriate and provided by law, rule or
contract, including but not limited to, imposing sanctions, seeking compliance, recovering damages,
declaring the party in default and seeking debarment or suspension of theparty.
I, the undersigned, on behalf the Vendor/Bidder, certify pursuant to N.J.S.A. 52:34-12.2 that:
CHECK THE APPROPRIATE BOX
܆
The Vendor/Bidder has no business operations in Northern Ireland; or
OR
܆
The Vendor/Bidder will take lawful steps in good faith to conduct any business operations it has
in Northern Ireland in accordance with the MacBride principals of nondiscrimination in
employment as set forth in section 2 of P.L. 1987, c. 177 (N.J.S.A. 52:18A-89.5) and in
conformance with the United Kingdom’s Fair Employment (Northern Ireland) Act of 1989, and
permit independent monitoring of its compliance with those principals.
CERTIFICATION
I, the undersigned, certify that I am authorized to execute this certification on behalf of the Vendor/Bidder,
that the foregoing information and any attachments hereto, to the best of my knowledge are true and
complete. I acknowledge that the State of New Jersey is relying on the information contained herein,
and that the Vendor/Bidder is under a continuing obligation from the date of this certification through the
completion of any contract(s) with the State to notify the State in writing of any changes to the information
contained herein; that I am aware that it is a criminal offense to make a false statement or
misrepresentation in this certification. If I do so, I will be subject to criminal prosecution under the law, and
STATE OF NEW JERSEY DEPARTMENT OF THE TREASURY
DIVISION OF PURCHASE AND PROPERTY
33 WEST STATE STREET, P.O. BOX 230
TRENTON, NEW JERSEY 08625-0230
BID SOLICITATION #:
VENDOR/BIDDER:
2024056
CDW Government LLC
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______________________________________________________________________________________
Signature
Date
______________________________________________________________________________________
Print Name and Title
December 13, 2023
Dario Bertocchi - Vice President, Contracting Operations
it will constitute a material breach of my agreement(s) with the State, permitting the State to declare any
contract(s) resulting from this certification to be void and unenforceable.
City of Mesa, Information Technology Solutions, Products, and Services
595
© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).
Exhibit H – Advertising Compliance Requirement
CDW•G confirms review of Exhibit H.
City of Mesa, Information Technology Solutions, Products, and Services
596
© CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061
To the extent allowable, all information and documents hereby submitted in response to the Request for
Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW
Government LLC (“CDW•G”).