IGA

TRANSIT SERVICES AMENDMENT
BETWEEN
THE CITY OF GLENDALE
AND
THE REGIONAL PUBLIC TRANSPORTATION AUTHORITY
Contract # 133-75-2024-10-00

THIS AMENDMENT dated this 1st day of July, 2023, amends the following items of the Transit
Service Agreement Contract #133-75-2023 entered into between the City of Glendale and the Regional
Public Transportation Authority, dated the 1st day of July 2013 as amended July 1, 2014, July 1, 2015, July 1,
2016, July 1, 2017, July 1, 2018, July 1, 2019, July 1, 2020, July 1,2021 and July 1, 2022.

The following Schedules amend those Schedules of the agreement entered

into July 1, 2022.
The attached Schedule A replaces and Supersedes Schedule A entered into July 1, 2022.
The attached Schedule C replaces and Supersedes Schedule C entered into July 1, 2022.

The attached Schedule E replaces and Supersedes Schedule E entered into July 1, 2022.

All other terms of the Parties Transit Services Agreement dated July 1, 2013 as amended,

remain unchanged and in full force and effect.

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TRANSIT SERVICES AMENDMENT 2023-24

IN WITNESS WHEREOF, the Parties have each executed this Agreement as of the date
first set forth above.

REGIONAL PUBLIC TRANSPORTATION AUTHORITY (RPTA)

By:

Jessica Mefford-Miller, Chief Executive Officer

APPROVED AS TO FORM:

By:

Michael Wawro, Interim General Counsel

City of Glendale

By;
Kevin R. Phelps, City Manager

By:

Julie K. Bower, City Clerk

APPROVED AS TO FORM:

By
Michael Bailey, Attorney

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TRANSIT SERVICES AMENDMENT 2023-24

SCHEDULE “A” REGIONALLY FUNDED FIXED ROUTE BUS SERVICE

Sources of Project Operating Budget

Regionally Funded Fixed Route Bus Service $6,224,100 (including express)

The above line represents the value of transit service paid for by the RPTA to the benefit of the City
of Glendale. The calculation to derive this figure is daily revenue miles of service x number of service
days x cost per revenue mile of service.

FY24 Fixed Route Bus Estimate
RPTA and Phoenix Operated Service in the City of Glendale

PTF Funded
Funding PTF
HASTUS Glen
Level Route Annual Miles Gross Cost Fares* PM COVID Relief Net Cost

WwW 59* 163,805 $1,519,297 ($117,404) $0 ($80,061) $1,321,832

H 67* 3,424 31,756 (1,411) - (1,673) 28,672

s 67* 3,076 28,526 (1,820) “ (1,503) 25,203

w 67* 69,297 642,734 (37,917) . (33,870) 570,947

H 70* 12,174 115,874 (14,424) - (5,950) 95,500

s 70* 10,936 104,091 (15,844) - 88,247

Ww 70* 163,859 1,559,648 (174,584) - {80,088} 1,304,976

H 70 AG UZA* 9,411 92,424 (11,150) - 81,274

s 70 AG UZA* 8,454 83,025 (12,247) - 70,778
WwW 70 AG UZA* 44,704 439,056 (47,630) : - 391,426

H 83* 5,879 54,526 (2,373) : (2,873) 49,280

s 83* 5,281 48,981 (2,954) - (2,581) 43,446

Ww 83* 52,820 489,906 (16,642) (25,816) 447,448

H 106* 4,888 46,522 {2,808) - (2,389) 41,325

Ss 106* 4,704 44,776 (3,702) - (2,299) 38,774

Ww 106* 47,336 450,552 (38,404) = (23,136) 389,012

H 138* 3,513 33,438 (2,444) (1,717) 29,277

s 138* 3,156 30,038 (2,097) - (1,542) 26,399

Ww 138* 33,273 316,702 (26,532) - {16,263) 273,908

H 170* 5,735 54,585 (4,997) (2,803) 46,785

s 170* 5,152 49,034 (5,327) - (2,518) 41,189

w 170* 57,201 544,453 (47,209) - (27,958) 469,286

w 573 19,718 258,925 (10,001) {6,056) - 242,867

w 575 2,965 38,936 (1,504) (911) 36,522
Ww GAL 5,542 72,780 (2,811) (242) - 69,727
Grand Total 746,300 $7,150,585 ($604,236) ($7,208) ($315,040) $6,224,100

* Service operated by Phoenix; mileage, costs, fares, federal revenues are all Phoenix data/funds

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TRANSIT SERVICES AMENDMENT 2023-24

SCHEDULE “C” —- REGIONAL PARATRANSIT SERVICE COST ESTIMATE

For the period from July 1, 2023 through June 30, 2024, the City of Glendale will pay
RPTA a total of $1,875,502 for the provision of Regional Paratransit services. This payment will
consist of twelve (12) monthly installments of $156,291.83 which shall be due and payable
within thirty calendar days (30) calendar days after the end of the corresponding service period.
The final invoice payment may be adjusted up or down based on the extent to which the actual

cost of service is higher or lower than the budget amount for service.

FY24 Paratransit Service
Funded by City of Glendale

Paratransit
Trips:
Paratransit Trips 24,035
Total Trips 24,035
Cost:
Contractor Transportation Cost $1,858,006
RPTA Salaries, Fringes & OHD $109,790
Total Gross Program Cost $1,967,796
Total Fare Revenue ($92,294)
Total Net Program Cost Before PTF $1,875,502
PTF Balance Available $876,838
PTF Applied 0)
Member City Contributions:
Paratransit Service $1,875,502
Total Member City Contribution $1,875,502

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TRANSIT SERVICES AMENDMENT 2023-24

SCHEDULE “C” —- ADA MANDATED PARATRANSIT SERVICE

ADA Mandated Paratransit Service Overview

Schedule C

Valley Metro ADA Paratransit Service

Effective July 1, 2023
Service Overview
Service type Origin to destination, shared-ride service provided with accessible
vans and cutaways, accessible minivans, sedans and other non-
accessible vehicles
Eligibility ADA certified, and ADA eligible visitors
Visitors Visitors who are ADA certified, or who have an obvious disability, or

who present documentation demonstrating a disability that indicates
the inability to use transit are eligible for ADA paratransit for up to 30
days per 365 days. To register as a visitor, contact Valley Metro
Mobility Center at 602.716.2100, eligibility option.

Service Area Trips that begin and end within the federally mandated ADA
paratransit service area. This includes areas that are within 3/4 mile of
a transit route or light rail station and any pockets that are surrounded
by areas that are within 3/4 mile of a transit route or light rail station
and that have been so designated by RPTA. See the ADA paratransit
service area map shown in Exhibit 1.

Days of Service Monday - Sunday Including HOLIDAYS

Hours of Service 5 AM to 10 PM and at other times when transit is available within 3/4
mile of both the origin and destination

Trip Limits No limit to the number of trips an individual can take as long as the
individual is ADA certified, for work or medical outside of Surprise,
and the trips begin in incorporated Surprise going to an area within the
ADA service area and during ADA service hours

Trip Purposes Work or medical outside the City of Surprise.

Fare Structure

Fares Two time the full fare for regular fixed route service

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TRANSIT SERVICES AMENDMENT 2023-24

Fare Media Cash, Regional, Paratransit, East/Northwest and Phoenix DAR tickets,
Phoenix Monthly DAR Pass (Phoenix fare media may only be used by
Phoenix residents.)
Passenger Types
Riders ADA certified and ADA eligible visitors

Personal Care

ADA certified customer may indicate the need for a PCA, an

Attendant (PCA) individual who assists the customer with activities of daily living.
Pursuant to ADA requirements, PCA's are not charged a fare.

Companions A customer may travel with one additional individual (and more on a
space available basis). Companions must pay the same fare as the
customer.

Children Customers must be eight years of age or older to travel

unaccompanied. Customers may bring children as PCAs or
companions. A child who is five or under may travel for free with a
fare-paying adult.

Mobility Devices and Disability-Related Equipment

Service Animals Service animals are permitted on paratransit. For more information on
Valley Metro's service animal policies, visit valleymetro.org/service
animals.

Mobility Devices VM Paratransit will accommodate mobility devices measuring up to
51 inches in length and 34 inches in width and weighing not more
than 800 pounds when occupied at minimum. Larger devices will be
accommodated if the vehicle lift capacity allows.

Oxygen and Other | Must be able to be safely secured on board the vehicle without

Equipment blocking safe path-of-travel for riders or the driver.

Reservation Changes and Cancellations

Reservations 602.716.2200

Number

Reservations Hours | Daily 6 AM to 7:00 PM

Reservations Period

1 to 14 days prior to service; no same day trips

Reserving based on
Pick-Up Time

If customer requests a specific pick-up time, VM Paratransit will offer
a pick-up time that is within one hour of the time requested.

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TRANSIT SERVICES AMENDMENT 2023-24

Reserving based on

Ifa customer specifies an appointment time, VM Paratransit will offer

appointment time a pick-up time which should enable the customer to arrive at his/her
destination between 0 minutes after appointment time.

Changes May be made until 7:00 PM on the day before travel.

Cancellations May be made until 2 hours before the scheduled pick-up time.

Service Delivery

Expectation for
On-Time Pick-Ups

Service is on-time if the vehicle arrives to transport the rider between
0 and 30 minutes after the pick-up time quoted to the passenger when
the trip was booked.

Expectation for

Service is on-time if the vehicle arrives to drop off the rider 0 after the

On-Time appointment time specified by the rider at the time the trip was

Appointments booked.

Early Trips A trip is early if the vehicle arrives before the negotiated scheduled
pick-up time as communicated to the rider when the trip was booked,
whether or not the rider takes the trip.

Late Trips A trip is late if the vehicle arrives 31 minutes or more after the

negotiated scheduled pick-up time as communicated to the rider when
the trip was booked.

Excessively Late
Trips

A trip is excessively late if the vehicle arrives 61 minutes or more
after the end of the pickup window scheduled as communicated to the
rider when the trip was booked.

Missed Trips

A trip is missed if the trip is later than 30 minutes after the end of
pickup window whether or not the customer actually takes the trip
and/or if the vehicle fails to arrive.

Pick Up Window

Pick-up window is zero to 30 minutes from the negotiated pick up
time provided to the customer.

Boarding Window

A five-minute pick-up window during which the rider is expected to
board the vehicle as long as the vehicle arrives on-time as defined
herein. If the vehicle arrives early, the pick-up window begins at the
negotiated scheduled pick-up time as defined herein.

No-Show

A no-show is when the rider fails to board the vehicle within the five-
minute boarding window as defined herein. No-shows cannot be
charged when the vehicle departs before the start of the pick-up
window or when the vehicle arrives late or excessively late.

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TRANSIT SERVICES AMENDMENT 2023-24

Door-to-Door
Service

This is the base level of service, defined as service from the outermost
door of a rider's origin to the outermost door of a rider's destination.
The driver is not permitted to lose sight of a vehicle when occupied.
Drivers are not required to go beyond the outermost door of a rider's
origin or destination, and drivers are not permitted to enter a rider's
place of residence.

Hand-to-Hand
Service

This is a higher level of service provided for riders who are unable to
be left alone safely. A driver must receive the rider from a care giver
and accompany the rider from the outermost door of his/her origin to
the outermost door of his/her destination and must ensure that a
responsible person receives the customer at the rider's destination
before departing. Valley Metro will identify riders who must be
| provided hand-to-hand service.

Driver Assistance

The driver is expected to provide any of the assistance identified
herein as needed/requested: guiding the passenger by the hand/arm,
pushing the rider's mobility device, carrying small packages, assisting
rider on and off vehicle, assisting with vehicle seatbelt and securement
systems, and collecting the fare. Drivers are not permitted to lift or
carry passengers or their children, and drivers are not permitted to
enter a rider's place of residence.

Use of the Any rider is permitted to use the vehicle lift/ramp upon request.

Lift(Ramp

Seatbelts and All riders must wear seatbelts, and all mobility devices must be

Mobility Device secured. VM Paratransit will not transport a rider who is not wearing a

Securement seatbelt or mobility devices that are not secured.

Children A child may travel with the rider. The rider is responsible for ensuring
that his/her accompanying child(ren) is/are transported in an approved
child safety seat when required to do so by law. The rider is
responsible for bringing his/her own child safety seat. VM Paratransit
drivers are trained to assist with the securement of child safety seats,
but drivers may not lift or carry children.

Pets A pet, who is completely secured in a closed pet carrier, may be
transported as long as the rider has notified the provider in advance
and as long as the pet carrier fits on the rider's lap or at the rider's feet,
without blocking the path-of-travel for riders or the driver.

Packages Riders are subject to Valley Metro's approved package policy

available in the Valley Metro ADA Paratransit Ride Guide. Drivers
will assist with carrying smal] packages, weighing not more than fifty
pounds in total.

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TRANSIT SERVICES AMENDMENT 2023-24

Ride Time VM Paratransit is a shared-ride service. Accordingly, a ride may take
as long as a comparable trip would take on public transit.
Provider and Contract Information
Provider Contracted service - Prime contractor is selected through a
competitive procurement process,
Provider Rate Contractor is reimbursed per contract requirements as negotiated
Structure through the competitive procurement process.
Performance Performance standards are established and monitored based on the
Standards negotiation based on the competitive procurement process.
Contract Term Contract term will be established through the competitive procurement

process.

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TRANSIT SERVICES AMENDMENT 2023-24

SCHEDULE “E” — AMERICANS WITH DISABILITIES ACT (ADA) — PUBLIC
TRANSPORTATION FUNDS (PTF) AVAILABILITY

For the period July 1, 2023 to June 30, 2024 the maximum amount of Public
Transportation Funds (PTF) available for the City of Glendale is $876,838.00. The PTF will pay
actual costs for ADA trips and other requests for Paratransit service made by ADA certified
Riders up to the maximum amount. A final reconciliation at fiscal year-end will be performed

and adjustments, if necessary, will be made using actual ADA eligible costs.

Any remaining ADA PTF funds not used up to the maximum reimbursements may be
requested by City for other ADA certified rider eligible expenses and certified by the City’s chief
financial officer or designee. RPTA will reimburse City within thirty (30) business days based
upon availability of funds. City may request that reimbursements be made electronically. Wire
transfers must be pre-arranged through the RPTA Finance Department.

Maximum amount: $876,838.00

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TRANSIT SERVICES AMENDMENT 2023-24