Res 2640 Title VI Implementation Plan 04 28 26

City of Tolleson — City Council (2026-04-28)

Extracted text (via pymupdf) 33334 characters

RESOLUTION NO. 2640

A RESOLUTION OF THE MAYOR AND COUNCIL OF THE CITY OF TOLLESON,
ARIZONA, ADOPTING THE CITY OF TOLLESON TITLE VI IMPLEMENTATION PLAN,
ASSURING FULL COMPLIANCE WITH TITLE VI OF THE CIVIL RIGHTS ACT OF 1964
AND RELATED STATUTES AND REGULATIONS IN ALL PROGRAMS AND
ACTIVITIES.

WHEREAS, the City of Tolleson policy assures full compliance with Title VI of the Civil
Rights Act of 1964 where “no person shall on the grounds of race, color or national origin be
excluded from participation in, be denied the benefits of, or be otherwise subjected to
discrimination” under any City of Tolleson sponsored program or activity; and

WHEREAS, City of Tolleson also assures that every effort will be made to prevent
discrimination through the impacts of its programs, policies and activities on minority and low-
income populations; and

WHEREAS, City of Tolleson will take reasonable steps to provide meaningful access to
services for persons with limited English proficiency.

NOW, THEREFORE, THE MAYOR AND COUNCIL OF THE CITY OF TOLLESON, DO HEREBY
RESOLVE, as follows:

Section 1. The recitals above are hereby incorporated as if fully set forth herein.

Section 2. This Plan shall remain in full force and effect from May 9, 2026 until May 9,
2029. The City of Tolleson Title VI Implementation Plan is hereby approved substantially in the
form attached hereto as Exhibit A and incorporated herein by reference.

Section 3. The Mayor, City Manager, City Clerk and City Attorney are hereby authorized
and directed to take all steps necessary to carry out the purpose and intent of this Resolution.

PASSED AND ADOPTED by the Mayor and Council of the City of Tolleson, Arizona, on this
28th day of April, 2026.

____________________________________
Juan F. Rodriguez, Mayor

ATTEST: ____________________________________

Crystal Zamora, City Clerk

APPROVED AS TO FORM: ____________________________________
Justin Pierce, City Attorney

EXHIBIT A
TO
RESOLUTION NO. 2640
[Title VI Implementation Plan]
See following pages.

Title VI
Implementation Plan
City of Tolleson
(May 9, 2026 - May 9, 2029)

Contents

Title VI Policy Statement………………………………………………………………………………………………..….5
Title VI Notice to the Public…………………………………………………………………………………………..…..6
Title VI Notice to the Public – Spanish………………………………………………………………………..……..7
Title VI Complaint Procedures………………………………………………………………………………………8-16
Title VI Complaint Forms…………………………………………………………………………………….………17-18
Title VI Investigations, Complaints, and Lawsuits……………………………………………………………..19
Public Participation Plan………………………………………………………………………………………………20-21
Limited English Proficiency Plan – RESERVED……………………………………………………………………22
Non-elected Committees Membership Table…………………………………………………………………..23
Monitoring for Subrecipient Title VI Compliance……………………………………………………………..24
Title VI Equity Analysis……………………………………………………………………………………………………..25
Council Approval for the Title VI Program………………………………………………………………………..26

Title VI Policy Statement

The City of Tolleson policy assures full compliance with Title VI of the Civil Rights act of 1964
and related statutes and regulations in all programs and activities. Title VI states that “no person
shall on the grounds of race, color or national origin be excluded from participation in, be denied
the benefits of, or be otherwise subjected to discrimination” under any City of Tolleson
sponsored program or activity. There is no distinction between the sources of funding.

City of Tolleson also assures that every effort will be made to prevent discrimination through
the impacts of its programs, policies and activities on minority and low-income populations.

When City of Tolleson distributes Federal-aid funds to another entity/person, City of
Tolleson will ensure all subrecipients fully comply with City of Tolleson Title VI Nondiscrimination
Program requirements. The City Manager, Reyes Medrano, Jr. has delegated the authority to
Title VI Program Coordinator, Wendy Jackson, to oversee and implement FTA Title VI
requirements.

______________________

Reyes Medrano, Jr., City Manager

Title VI Notice to the Public

Notifying the Public of Rights Under Title VI

City of Tolleson

The City of Tolleson operates its programs and services without regard to race, color, or
national origin in accordance with Title VI of the Civil Rights Act of 1964. Any person who
believes she or he has been aggrieved by any unlawful discriminatory practice under Title
VI may file a complaint with the City of Tolleson.

For more information on the City of Tolleson’s civil rights program, and the procedures
to file a complaint, contact Wendy Jackson at 623-474-4989, (TTY 711); email:
wendy.jackson@tolleson.az.gov; or visit our administrative office at 9055 West Van
Buren Street, Tolleson, AZ 85353. For more information, visit www.tolleson.az.gov.

A complainant may file a complaint directly with the City of Phoenix Public Transit
Department or the Federal Transit Administration (FTA) by filing a complaint directly with
the corresponding offices of Civil Rights: City of Phoenix Public Transit Department:
ATTN: Title VI Coordinator, 302 N. 1st Ave., Suite 900, Phoenix AZ 85003 or FTA: ATTN:
Title VI Program Coordinator, East Building, 5th Floor-TCR 1200 New Jersey Ave., SE,
Washington DC 20590

If information is needed in another language, contact 1-800-752-6096. Para información
en Español llame: 1-800-752-6096

The above notice is posted in the following locations: The above notice is posted in the
following locations: City of Tolleson Civic Center administrative offices, City of Tolleson website,
City of Tolleson Senior Center, City of Tolleson Library, (9055 W. Van Buren, Tolleson, AZ 85353)
and City of Tolleson Parks and Recreation (9251 W. Washington St, Tolleson, AZ 85353)

This notice is posted online at www.tolleson.az.gov.

Title VI Notice to the Public - Spanish

Aviso al Público Sobre los Derechos Bajo el Título VI
Ciudad de Tolleson

Ciudad de Tolleson (y sus subcontratistas, si cualquiera) asegura complir con el Título VI de la
Ley de los Derechos Civiles de 1964. El nivel y la calidad de servicios de transporte serán
provehidos sin consideración a su raza, color, o pais de origen.

Para obtener más información sobre la Ciudad de Tolleson’s programa de derechos civiles, y los
procedimientos para presentar una queja, contacte Wendy Jackson 623-474-4989, (TTY 711); o
visite nuestra oficina administrativa en wendy.jackson@tollesons.az.gov. Para obtener más
información, visite www.tolleson.az.gov

El puede presentar una queja directamente con City of Phoenix Public Transit Department ôr
Federal Transit Administration (FTA) mediante la presentación de una queja directamente con
las oficinas correspondientes de Civil Rights: City of Phoenix Public Transit Department: ATTN
Title VI Coordinator 302 N. 1st Ave., Suite 900, Phoenix AZ 85003 ôr FTA: ATTN Title VI Program
Coordinator, East Building, 5th Floor –TCR 1200 New Jersey Ave., SE, Washington DC 20590.

This notice is posted online at www.tolleson.az.gov.

Title VI Complaint Procedures

What is Title VI?
Title VI is a section of the Civil Rights Act of 1964 which requires that “no person in the United
States shall, on the grounds of race, color or national origin, be excluded from participation in,
be denied the benefits of, or be subjected to discrimination under any program or activity
receiving federal financial assistance.”

How do I file a complaint?
Any person who believes that he or she has been excluded from participation in, been denied
the benefits of, or otherwise subjected to unlawful discrimination under any Valley Metro or
City of Phoenix service, program or activity, and believes the discrimination is based upon race,
color or national origin, may file a formal complaint with Valley Metro Customer Service or
directly with the City of Phoenix. This antidiscrimination protection also extends to the
activities and programs of Valley Metro’s and City of Phoenix’s third- party Transit Service
Provider (TSP) contractors. Valley Metro and the City of Phoenix use the Customer Assistance
System (CAS) to capture all complaints received for the regional transit system. Any such
complaint must be filed within 180 days of the alleged discriminatory act (or latest
occurrence).

To submit a complaint online, complete the online complaint form at the following link:
www.valleymetro.org/form/title-vi-complaint-form

Complaints can also be submitted in writing using the Title VI complaint form, or by calling
Customer Service at (602) 253-5000, TTY: (602) 251-2039. Completed and signed forms should
be mailed to:

Regional Public Transportation Authority
4600 East Washington Street, Suite 101
Phoenix, AZ 85034
Email: csr@valleymetro.org
Phone: (602) 253-5000
TTY: (602) 251-2039

The compliant form is located on our website: https://www.valleymetro.org/about/civil-rights

To file a complaint directly with the City of Phoenix:

Attention: Title VI Coordinator
City of Phoenix Public Transit Department
302 N. 1st Avenue, Suite 900
Phoenix, AZ 85003
Email: PHXTransitEO@phoenix.gov
Phone: (602) 262-7242
https://www.phoenix.gov/publictransit/title-vi-notice

Individuals may also file complaints directly with the Federal Transit Administration (FTA) within
the 180-day timeframe:

Federal Transit Administration (FTA) Attention: Title VI Coordinator
East Building, 5th Floor – TCR 1200 New Jersey Avenue, SE Washington, D.C. 20590

Customer Service
Complaints received by Valley Metro Customer Service representatives or by the City of Phoenix
Title VI Coordinator will be documented and assigned to the appropriate Transit Service Provider
(TSP) (operator or administrator of the service) responsible for investigation in accordance with
federal standards (28 CFR Part 35 and FTA Circular 4702.1B). The TSP has 30 days to investigate
each complaint. If more information is needed to resolve the case, the TSP may contact the
complainant and request additional information. Complainants must provide additional
information within 10 days of the request or the complaint may be deemed undeterminable and
will be administratively closed. Cases may also be administratively closed if a complainant informs
Valley Metro or the City of Phoenix that they no longer wish to pursue the complaint. Requests to
close a complaint can be requested by phone, email or in writing (see contact information above).
Complaints may be administratively closed for non-responsiveness by the complainant.

Following the investigation, all complaints shall be concluded with a determination entered in the
CAS system. The determination entry shall state the investigation determined the complaint was
valid1, invalid2, or undeterminable3. If the investigation determines the alleged Title VI complaint
violations of race, color or national origin discrimination are valid, a detailed corrective resolution
to remedy the situation shall be provided to the complainant. If the investigation results
determine there was no alleged Title VI discrimination based on race, color or national origin, the
case will be closed. The complainant shall be notified of the investigation results in the manner
identified (email or phone). A complainant can appeal the decision within 60 days of notification
of the investigation results. Appeals must be submitted to Valley Metro or the City of Phoenix.

All Title VI complaints and investigations are reviewed by Valley Metro, the Customer Service
Administrator (CSA), and City of Phoenix staff.

For more information on Valley Metro’s Title VI Program and procedures by which to file a
complaint, contact the Title VI Coordinator at (602) 322-4514.

For more information on the City of Phoenix’s Civil Rights Program and the procedures by which
to file a complaint, contact the Title VI Coordinator at (602) 262-7242.

1 Valid: fact based, binding, acceptable, enforceable

2 Invalid: null and void, unacceptable, unenforceable

3 Undeterminable: incapable of being decided, settled, or fixed; not determinable

Requesting Information
Note: To request information in alternative formats, please contact Customer Service at
csr@valleymetro.org or phone: (602) 253-5000 or City of Phoenix (602) 262-7242, TTY:
(602) 251-2039

Tracking a Title VI Compliant
As complaints are received, they are logged into the CAS system. Within 24 to 48 hours of logging
the complaint, Valley Metro CSA assigns the complaint to the appropriate TSP for investigation
and documentation.

The TSP has 30 days to complete their investigation, including obtaining additional information
needed from the complainant to investigate or to resolve the case. The investigator will follow the
complaint process, and once the investigation is concluded, the case resolution will be
documented in the CAS.

The CAS system is programmed to notify the CSA if a complaint has not been responded to within
the required time frame. Upon system notification, the CSA will send out a reminder notice to the
appropriate TSP that the case is not yet resolved or closed out.

Once the case has been resolved the complainant will receive a response in the manner
identified. Valley Metro and the City of Phoenix monitors the process monthly to ensure Title VI
complaints are fully investigated, adequately documented, and that the complainant was
responded to in the manner requested. Should an inaccuracy be found, Valley Metro and/or the
City of Phoenix will work with CSA and the appropriate TSP to reopen the complaint for further
investigation until resolution or completion.

Investigating a Title VI Complaint
Each documented Title VI investigative report must address each of the “Five Federal
Investigative” steps found in 28 CFR, Part 35 and FTA Circular 4702.IA. The seven steps are:

STEP ONE: The TSP will review the complaint information entered into CAS by Valley Metro
Customer Service staff. Any new issues identified during the investigation should also be
documented in CAS.

STEP TWO: Interviews and collections of facts.
• TSP identifies respondents to interview, if needed.
• TSP interviews respondents identified and documents details from the interviews in CAS.
• Investigate every “issue” (stated in the “statement of issues noted in step one).
• Separate facts from opinions.
“Respondent” is not confined to the transit vehicle operator. “Respondent” is defined as
any source of information that can contribute to the investigation, such as:
• Complainant
• Operator

• Radio/Dispatch/OCC reports
• Maintenance staff
• City Transit staff
• Witnesses
• Other transit employees

The TSP identifies, collects, and reviews other information and/or documents that provide facts
for the investigation. Any applicable information is to be documented in CAS. Documents to
review can include:
• GPS tracking software and programs
• Maintenance records
• Spotter reports
• Video (camera) and/or audio recordings
• Courtesy cards
• Incident reports (supervisor, transit police, fare/security inspectors)
• Route history
• Other documents deemed appropriate by the TSP

STEP THREE: TSP documents pertinent regulations, rules, policies, and procedures that apply to
the investigation in CAS under the case number assigned.
Pertinent regulations, rules, policies, and procedures may include:
• Title VI requirements
• Company rules and procedures
• Valley Metro and City of Phoenix policies and service standards
• Contractual requirements

STEP FOUR: Complaint Determination.
• TSP compares each fact from “findings of fact” to the list of regulations, rules, etc.
• TSP makes a fact-based determination of alleged violation(s).

STEP FIVE: Description of resolution for each valid violation.
• TSP describes specific corrective actions for each violation found
• TSP documents follow-up action, if applicable
• TSP documents the complaint resolution in CAS TSP Complaint Resolution(s):
• Must include specific complaint resolutions for each valid violation noted.
• Document a follow-up action plan, where applicable.
• If no valid violations are found, note policies, procedures, etc. reviewed during the
investigation and with transit operator.
• Documented complaint information should always include staff initials, title, and dates.

Response to Customer

TSP will respond to the Customer in the manner identified and will document the

response provided in CAS under the case number assigned.

¿Qué es el Título VI?
El Título VI es una sección del Decreto de los Derechos Civiles de 1964 que requiere que “ninguna
persona en los Estados Unidos deberá, basándose en su raza, color u origen nacional, ser excluida
de participar en, ser denegada de los beneficios de, o verse sujeta a discriminación bajo cualquier
programa o actividad recibiendo asistencia financiera federal.”

¿Cómo registro una queja?
Cualquier persona que crea que ha sido excluida de la participación en, se le hayan denegado los
beneficios de, o de otra manera se haya visto sujeta a discriminación ilegal bajo cualquier servicio,
programa o actividad de Valley Metro o de la Ciudad de Phoenix, y crea que la discriminación se
basa en raza, color u origen nacional, puede registrar una queja formal con el Servicio al Cliente
de Valley Metro o directamente con la Ciudad de Phoenix. Esta protección antidiscriminatoria
también se extiende a las actividades y los programas de los contratistas terceros Proveedores de
Servicios de Transporte (TSP por sus siglas en inglés) de Valley Metro y la Ciudad de Phoenix.
Valley Metro y la Ciudad de Phoenix usan el Sistema de Asistencia al Cliente (CAS por sus siglas en
inglés) para capturar todas las quejas recibidas por el sistema regional de transporte. Cualquier
queja de este tipo debe registrarse dentro de los 180 días del presunto acto discriminatorio (o de
la última vez que haya ocurrido).

Para enviar una queja en línea, llene la forma de quejas en línea en el siguiente enlace:
www.valleymetro.org/form/title-vi-complaint-form

Las quejas también se pueden registrar por escrito usando la forma de quejas del Título VI, ó
llamando a Servicio al Cliente al (602) 253-5000, TTY: (602) 251-2039. Las formas llenas y firmadas
se deben enviar por correo postal a:

Regional Public Transportation Authority 4600 East Washington Street, Suite 101
Phoenix, AZ 85034
Correo electrónico: csr@valleymetro.org
Teléfono: (602) 253-5000
TTY: (602) 251-2039

La forma de la queja se encuentra en nuestro sitio web: https://www.valleymetro.org/about/civil-
rights

Para registrar una queja directamente con la Ciudad de Phoenix:

Attention: Title VI Coordinator
City of Phoenix Public Transit Department 302 N. 1st Avenue, Suite 900
Phoenix, AZ 85003

Correo electrónico: PHXTransitEO@phoenix.gov
Teléfono: (602) 262-7242 https://www.phoenix.gov/publictransit/title-vi-notice
Los individuos también pueden registrar quejas directamente con la Administración Federal de
Transporte (FTA por sus siglas en inglés) dentro de un período de tiempo de 180 días:

Federal Transit Administration (FTA) Attention: Title VI Coordinator
East Building, 5th Floor –TCR 1200 New Jersey Avenue, SE Washington, D.C. 20590

Servicio al Cliente
Las quejas recibidas por los representantes de Servicio al Cliente de Valley Metro o por el
Coordinador del Título VI de la Ciudad de Phoenix serán documentadas y asignadas al Proveedor
de Servicios de Transporte (TSP por sus siglas en inglés) (operador o administrador del servicio)
apropiado responsable de la investigación en conformidad con los estándares federales (28 CFR
Parte 35 y Circular 4702.1B de la administración FTA). El proveedor TSP tiene 30 días para
investigar cada queja. Si se necesita más información para resolver el caso, el proveedor TSP
puede ponerse en contacto con el/la reclamante y solicitar información adicional. Los reclamantes
deben proporcionar la información adicional dentro de los 10 días posteriores a la solicitud o la
queja puede considerarse indeterminable y se cerrará administrativamente. Los casos también se
pueden cerrar administrativamente si un/a reclamante informa a Valley Metro o a la Ciudad de
Phoenix que ya no desea continuar con la queja. Las solicitudes para cerrar una queja se pueden
hacer por teléfono, por correo electrónico o por escrito (vea arriba la información de contacto).
Las quejas se pueden cerrar administrativamente si el/la reclamante falle en responder.

Después de la investigación, todas las quejas deberán ser concluidas con una determinación
ingresada al sistema CAS. La entrada de la determinación deberá indicar que la investigación
determinó que la queja era válida1, inválida2 ó indeterminable3. Si la investigación determina que
las presuntas infracciones de la queja bajo el Título VI de discriminación por raza, color u origen
nacional son válidas, se deberá proveer al/la reclamante una resolución correctiva detallada para
remediar la situación. Si los resultados de la investigación determinan que no hubo una presunta
discriminación bajo el Título VI basada en raza, color u origen nacional, el caso se cerrará. El/la
reclamante deberá ser notificado/a de los resultados de la investigación en la forma identificada
(correo electrónico o teléfono). Un/a reclamante puede apelar la decisión dentro de los 60 días
siguientes a la notificación de los resultados de la investigación. Las apelaciones se deben enviar a
Valley Metro o a la Ciudad de Phoenix.

1 Válida: basadas en los hechos, vinculante, aceptable, ejecutable
2 Inválida: nula e inválida, inaceptable, inejecutable
3 Indeterminable: incapaz de llegar a una decisión, asentada, o solucionada; no es determinable

Todas las quejas e investigaciones del Título VI son revisadas por Valley Metro, el Administrador
de Servicio al Cliente (CSA por sus siglas en inglés), y el personal de la Ciudad de Phoenix.

Para más información sobre el Programa del Título VI de Valley Metro y los procedimientos
para registrar una queja, llame al Coordinador del Título VI al (602) 322- 4514.

Para más información sobre el Programa de Derechos Civiles de la Ciudad de Phoenix y los
procedimientos para registrar una queja, llame al Coordinador del Título VI al (602) 262-7242.

Solicitando Información
Nota: Para solicitar información en formatos alternativos, por favor comuníquese con Servicio
al Cliente en csr@valleymetro.org o por teléfono: (602) 253-5000 ó con la Ciudad de Phoenix al
(602) 262-7242, TTY: (602) 251-2039

Rastreando Una Queja del Título VI
A medida que se van recibiendo las quejas, éstas son ingresadas al sistema CAS. Dentro de 24 a
48 horas de registrar la queja, el administrador CSA de Valley Metro asigna la queja al
proveedor TSP apropiado para su investigación y documentación.

El proveedor TSP tiene 30 días para completar su investigación, incluyendo la obtención de la
información adicional necesaria del/la reclamante para investigar o para resolver el caso. El
investigador seguirá el proceso de quejas, y una vez que concluya la investigación, la resolución
del caso se documentará en el sistema CAS.

El sistema CAS está programado para notificarle al administrador CSA si una queja no ha sido
contestada dentro del plazo requerido. Tras la notificación del sistema, el administrador CSA
enviará un aviso de recordatorio al proveedor TSP correspondiente de que el caso aún no se ha
resuelto o cerrado.

Una vez resuelto el caso, el/la reclamante recibirá una respuesta en la forma identificada.

Valley Metro y la Ciudad de Phoenix monitorean el proceso mensualmente para asegurar que
las quejas del Título VI se investiguen a fondo, se documenten adecuadamente, y se le conteste
al/la respondiente de la manera solicitada. En caso de que se encuentre un error, Valley Metro
y/o la Ciudad de Phoenix trabajarán con el administrador CSA y el proveedor TSP apropiado
para volver a abrir la queja para una investigación adicional hasta su resolución o finalización.

Investigando Una Queja del Título VI
Cada reporte de investigación documentado del Título VI debe abordar cada uno de los “Cinco
Pasos de Investigaciones Federales” que se encuentran en 28 CFR, Parte 35 y la Circular 4702.IA
de la administración FTA. Los siete pasos son:

PASO UNO: El proveedor TSP revisará la información de la queja ingresada al sistema CAS por el
personal de Servicio al Cliente de Valley Metro. Cualquier nuevo asunto identificado durante la
investigación también se debe documentar en el sistema CAS.

PASO DOS: Entrevistas y recolecciones de los hechos.
• El proveedor TSP identifica a los respondientes a ser entrevistados, si es necesario.
• El proveedor TSP entrevista a los respondientes identificados y documenta los detalles de
las entrevistas en el sistema CAS.
• Se investiga cada “asunto” (indicado en la declaración de asuntos que se indica en el paso
uno).
• Se separan los hechos de las opiniones.

El/la “respondiente” no se limita al/la conductor/a del vehículo de transporte. El/la
“respondiente” se define como cualquier fuente de información que pueda contribuir a la
investigación, tal como:
• Reclamante
• Conductor/a
• Reportes de radio/despacho/OCC
• Personal de mantenimiento
• Personal de Transporte de la Ciudad
• Testigos
• Otros empleados de transporte

El proveedor TSP identifica, recopila, y revisa otra información y/o documentos que provean los
hechos para la investigación. Cualquier información aplicable se debe documentar en el
Sistema CAS. Los documentos por revisar pueden incluir:
• Software y programas de rastreo GPS
• Registros de mantenimiento
• Reportes de observador “Spotter”
• Grabaciones de video (cámara) y/o audio
• Tarjetas de cortesía
• Reportes de
incidentes
(supervisor,
policía de
transporte,
inspectores

de pasajes/seguridad)
• Historial de la ruta
• Otros documentos que el proveedor TSP considere apropiados

PASO TRES: El proveedor TSP documenta las regulaciones, reglas, normas, y procedimientos
pertinentes que sean aplicables a la investigación en el sistema CAS bajo el número de caso
asignado.
Las regulaciones, reglas, normas y procedimientos pertinentes pueden incluir:
• Requerimientos del Título VI
• Reglas y procedimientos de la compañía
• Normas y estándares de servicio de Valley Metro y la Ciudad de Phoenix
• Requerimientos contractuales

PASO CUATRO: Determinación de la queja.
• El proveedor TSP compara cada hecho de “hallazgos de hechos” con la lista de
regulaciones, reglas, etc.

• El proveedor TSP hace una determinación basada en hechos de la/s presunta/s
infracción/es.

PASO CINCO: Descripción de la resolución para cada infracción válida.
• El proveedor TSP describe las acciones correctivas específicas para cada infracción que
haya sido encontrada
• El proveedor TSP documenta la acción de seguimiento, si es aplicable
• El proveedor TSP documenta la resolución de la queja en el sistema CAS

Resolución/es de Quejas del Proveedor TSP:
• Debe incluir resoluciones específicas a las quejas para cada infracción válida anotada.
• Documentar un plan de acción de seguimiento, cuando sea aplicable.
• Si no se encuentran infracciones válidas, anotar las normas, los procedimientos, etc.
revisados durante la investigación y con el/la conductor/a de transporte.
• La información documentada de la queja siempre debe incluir las iniciales del personal, el
título, y las fechas.

Respuesta al/la Cliente

El proveedor TSP le contestará al/la Cliente de la manera identificada y documentará la
respuesta provista en el sistema CAS bajo el número de caso asignado.

Title VI Complaint Forms

Title VI Investigations, Complaints, and
Lawsuits
A separate Annual Title VI Report must be submitted each year by October 15th as a part of the
Milestone Progress Reporting (MPR) data.

Name and/or
Case Number
Date Case
Filed
(Month, Day,
Year)
Case Summary
(include basis of
complaint: ex.
race, color, or
national origin)
Case Status/
Response
Case Resolution
Action
Investigations

Lawsuits

Complaints

☒ City of Tolleson has not had any Title VI complaints, investigations, or lawsuits during the
review period May 9, 2023 – April 23, 2026.

Public Participation Plan
City of Tolleson/Valley
Metro Public
Participation Plan

City of Tolleson/Valley Metro is engaging the public in its planning and decision-making
processes, as well as its marketing and outreach activities. The public will be invited to participate
in the process whether through public meetings or surveys. As an agency receiving federal
financial assistance, City of Tolleson made the following community outreach efforts:

City of Tolleson has adopted the Valley Metro Public Transportation Plan. City of Tolleson has not
conducted any transit-related public outreach between the years of 2023 and 2026. Valley Metro
conducts all outreach for transit service changes on behalf of the City of Tolleson.

Public Meetings:

(1) Public meetings are scheduled to increase the opportunity for attendance by stakeholders
and the public. This may require scheduling meetings during non-traditional business
hours, holding more than one meeting at different times of the day or on different days,
and checking other community activities to avoid conflicts.

(2) When a public meeting or public hearing is focused on a planning study or program
related to a specific geographic area or jurisdiction within the region, the meeting or
hearing is held within that geographic area or jurisdiction.

(3) Public meetings are held in locations accessible to people with disabilities and are located
near a transit route when possible.

City of Tolleson submits to the City of Phoenix annually an application for funding. Part of the
annual application is a public notice, which includes a 30-day public comment period.

Limited English Proficiency Plan – RESERVED
City of Tolleson
Limited English Proficiency Plan

The LEP requirement has been suspended per Executive Order #14224
issued 3/1/2025. LAP materials will be updated once new guidance is
received.

Non-elected Committees Membership Table

A subrecipient who selects the membership of transit-related, non-elected planning boards,
advisory councils, or committees must provide a table depicting the membership of those
organizations broken down by race. Subrecipients also must include a description of the efforts
made to encourage participation of minorities on these boards, councils, and committees.
The City of Tolleson does not currently have any transit-related, non-elected planning boards,
advisory councils, or committees. Therefore, this section is currently not applicable to the City.

☒ City of Tolleson does NOT select the membership of any transit-related committees,
planning boards, or advisory councils.

Monitoring for Subrecipient Title VI Compliance

☒The City of Tolleson does NOT monitor subrecipients for Title VI compliance.

Title VI Equity Analysis
A subrecipient planning to acquire land which displaces persons from their residences and
businesses to construct certain types of facilities must not discriminate on the basis of race, color,
or national origin, against persons who may, as a result of the construction, be displaced from
their homes or businesses. “Facilities” in this context does not include transit stations or bus
shelters, but instead refers to storage facilities, maintenance facilities, and operation centers.
There are many steps involved in the planning process prior to the actual construction of a facility.
It is during these planning phases that attention needs to be paid to equity and non-
discrimination through equity analysis. The Title VI Equity Analysis must be done before the
selection of the preferred site.
Note: Even if facility construction is financed with non-FTA funds, if the sub recipient
organization receives any FTA dollars, it must comply with this requirement.
The City of Tolleson has no current or anticipated plans to develop new transit facilities covered
by these requirements.

Council Approval for the Title VI Program
April 28, 2026 City Council Meeting Minutes